ICWI Coverage: October 2021- March 2022

Table of

Contents 3

Occupational Wellness

5

ICWI Supports Breast Cancer Awareness

8

Christmas Wishes Granted By ICWI

10

ICWI’s Giving Hands - Supporting the Children of Mustard Seed Communities

11

ICWI’S Food Drive - T&T Branch

12

Head Office Claims Department Relocation

14

Staff Movements

Occupational

Wellness

Until retirement, the majority of our days are spent in gainful The need for this balance takes preeminence now more than employment. Even if we operate our own businesses, we would ever as there has been a recent surge in mental health and still be actively engaged in the operation thereof. Though the suicide incidents. Many of these cases involve people who advent of work from home has changed the way we view our are at the upper echelons of society. To those on the outside work environment, for many of us, this alters only our loca- looking in, it begs the question what could have possibly gone tion, as we are still absorbed in occupational pursuits and the wrong, especially when, most often than not, these persons demands it places on us. It is therefore integral that we strike

appear to have it all, have accomplished a lot and seem to be at

the right balance with work, family and leisure to promote the peak of self actualization. healthy, fulfilling and rewarding lives.

“Serving you...is all we do” 3

Indicators of Occupational Wellness

Fostering Occupational Wellness

A telltale sign of occupa-

At the end of each day, we should all feel a sense of accom-

tional wellness is the ability

plishment and fulfillment, so as not to be left feeling deflated

to balance work and leisure and burnt out. This can be accomplished by: activities- we have all heard the maxim ‘all work and no play makes Jack a dull boy’.

•

Never settling for mediocrity- we should all endeavor

While it is important that we

to be the very best that we can be, try to learn new things

‘give unto Caesar what is due

everyday and not be crippled or ruled by the fear of the

unto Caesar’, we also have to

unknown.

make time to play, laugh, let down our hair and recharge •

Highlighting the benefits and positives about our

our batteries.

current position- we may not be where we want to be or doing what we wish to do, but until we get there we should be grateful for the journey we are on, embrace the pres-

Being able to perform well

ent, live in the moment and count our blessings. We shall

alone and as a team- this

pass this way but once, therefore it is best to create happy

involves mastering the ability

memories and leave a lasting legacy, than to be sorrowful

to produce the same results

and depressed as there are always people living in worse

or better individually and

situations than our current one.

collectively. In the end, it is one company with one goal

There was once a man who climbed a mango tree

and a team effort is required

with one ripe banana. His intention was to eat the ripe

for the continued success of

banana, then hang himself from the tree. After eating the

any organization. We should

banana however, he tossed the skin on the ground and

t herefore forge he alt hy

another man passed by and ate the skin. He immedi-

work relationships with our

ately climbed down and went on his way having learned

coworkers as they are our

a valuable lesson.

second family.

•

Seeking opportunities for growth- if you find that your

Actively seeking inspiration

tasks have become mundane, communication is key. Do

and growth at work- explor-

not be afraid to speak with your manager about new proj-

ing new avenues to increase

ects or available training sessions.

our output thus improving job performance, while

4 ICWI Coverage Oct-Dec 2021

•

Financial planning- it is important that we master the art

striving to learn and develop

of living within our means. With proper management, a

professionally.

little money can go a long way.

ICWI Supports Breast Cancer Awareness ICWI has been a long-standing partner of the Jamaica Cancer Society and Jamaica Reach to Recovery, working together in the fight against breast cancer.

Due to the pandemic, the ICWI Pink Run was cancelled Jamaica Reach to Recovery which will go towards the for the second consecutive year, but that didn’t stop free mammogram testing for financially challenged the Company from lending its hand. On October

Jamaicans, as well as to assist with medical treatment

22nd, Paul Lalor presented a cheque of $1 million to for diagnosed patients.

“Serving you...is all we do” 5

Customary too is Pink Day or rather, Pink Days at ICWI! Every Friday for the month of October, staff across the region enjoyed a fun-filled day at the office, decked out and dressed in pink, in honor and support of breast cancer awareness.

Portmore Branch

Montego Bay Branch

Customer Service Department

Trinidad Branch

Claims Department

Savanna-La-Mar Branch 6 ICWI Coverage Oct-Dec 2021

Trinidad Branch

Nichola Findlay Finance Department

Carolyn Sahti - Customer Service Centre

Kriston Gordon Mandeville Branch

Montego Bay Branch

Arlene Barnes

HR/Records & Corporate Department

Finance Department

Finance Department

Janique Smith - Finance Department

Mandeville Branch

Customer Service Centre “Serving you...is all we do” 7

Christmas Wishes Granted by ICWI Kingston, Jamaica: ‘Tis the season of and one of the things that families do at ing wishes shared by children. “Our giving and after months of dealing with

this time of the year is to give gifts,” Lalor children have been having a tough time

the unknowns surrounding Christmas, shared.

dealing with the effects of COVID and

the Insurance Company of the West

adapting to a new way of life on top of

Indies Limited (ICWI) through its

Hundreds of handwritten letters were

the everyday challenges their families

Family Christmas Giveaway, brought received from the Christmas Family face. We received so many letters with smiles to the children of their custom- Giveaway drop boxes placed at ICWI’s ers. Christmas gifts comprising a laptop,

children requesting gifts as small as a

14 branches across the island. ICWI’s scientific calculator for school, and as far

tablets, bicycles and learning tools Vice President of Marketing and Human

reaching as a kidney for an ailing family

were handed over to ten children at Resources, Samantha Samuda, expressed member. Being able to grant a few wishes ICWI’s head office in New Kingston on that the company’s Executives were to these children really brought a warm December 16, 2021. Another 200 gifts significantly touched by the heart-rendwere granted through its inaugural ‘Fix the Star’ game app which ran through to December 22.

President of the ICWI Group, Paul Lalor, who championed the initiative, was on hand to make the presentations. “We are a family company, and we see each and every one of our customers as part of the ICWI Family, so it's even more important during the Christmas Season for our policyholders to have that family feel; 8 ICWI Coverage Oct-Dec 2021

feeling to the ICWI family.”

Lajay Davis, who was among the chil- Samuda also indicated that the company dren to receive notable gifts from ICWI,

is pleased to be able to grant more

was elated to have had his wish granted.

children the opportunity to be gifted

The 13-year-old who dreams of becom-

through the company’s interactive game

ing a software engineer like his uncle app. “It has been a challenging time for shared that “It [the laptop] will definitely

us and our customers and this Christmas

help me in the future and I am just really

we get to give gifts to so many children. to talk to their loved ones, e-books to

excited for what is to come. This laptop

Children who enter the app and play the have a good read and KFC vouchers to

will open a lot of opportunities for me.”

game will be able to receive phone credit enjoy for the holidays.”

“Serving you...is all we do” 9

ICWI’s Giving Hands

Supporting the Children of Mustard Seed Communities

Two truckloads of items, including baby diapers, sanitising material, food and medical supplies, were presented to the Mustard Seed Communities by the Insurance Company of the West Indies Ltd. (ICWI) as part of its Christmas Wishlist initiative. The insurance company coordinated efforts to collect much-needed items for the many vulnerable children who call Mustard Seed Communities home.

President of the ICWI, Paul Lalor, said the insurance company’s relationship with the Mustard Seed Communities has been a long-standing one and used the opportunity to commend his staff and customers on their selfless giving which made the donation possible.

10 ICWI Coverage Oct-Dec 2021

“I am overwhelmed at the love and selflessness shown by our staff and customers to care for the children, especially as this is the season of giving. It was their efforts that made this handover possible,” he said.

At the handover, Lalor also announced that ICWI will continue to support the Mustard Seed Communities. “Our amazing staff complement were so touched by the efforts to assist Mustard Seed; and after seeing the immense amount of effort and work put in by the staff at Mustard Seed, they wanted to know how they could continue to help; so they will be making voluntary donations through salary deductions for the upcoming year to provide food and medication for the children. Our foundation has committed to match all donations by our staff for 2022 to help the Mustard Seed Communities continue the great work they are doing for the most vulnerable among us.”

Valerie Reynolds, Director of the ICWI Foundation, indicated that ICWI prides itself as a family company, and as such, it believes that it has a responsibility to do what it can to bring Christmas cheer to the children. “Our Wishlist initiative was borne out of the need to reach out to our children who are not with their families at this time of the year. They too need to feel loved and cared for.”

ICWI’S Food Drive T&T Branch

Throughout the years, ICWI has been ICWI food drive was launched. Over known for its philanthropic efforts.

a period of three weeks, the T&T staff

The same efforts were exerted by the

gathered non-perishable items of various

Trinidad and Tobago branch that held a sorts. The items were neatly packaged in food drive in September 2021. This was baskets and delivered to a number of stimulated by the significant financial

ICWI’s customers, as well as children’s

challenges faced by a number of custom- homes. Due to the restrictions imposed ers due to Covid-19. The first food drive by the government in an effort to was done in May 2020 and being such a prevent the spread of the virus, the team great success, the team decided they had sought out creative ways to successfully to do it twice. In July 2021, the second

complete this mission. Thankfully, they “Serving you...is all we do” 11

did not allow their spirit to be discouraged from giving back to their communities.

Contributions were given to The Florence Deacon Wesleyan Children’s Home located on Mission Road, Carapichaima. The home has been dedicated to providing shelter for displaced children across the island. These children were between the ages of 5 and 16 years old.

The food drive also supported the Autistic Society of Trinidad and Tobago located on Ragoo Road, D’Abadie. The organization consists of a parent support group that caters to the needs of children affected by autism. It was evident that the ICWI food drive was indeed a successful project.

Kudos to the T&T Team who has once again executed ICWI’s motto, “Serving you… is all we do.”

Head Office Claims Department Relocation

Over the past few decades, the Head Office Claims Department Transitioning from the ground to the 4th floor has been seamhas been a fixture on the ground floor; however as of November

less. Having had dialogue with a number of claims staff who

29, 2021, this is no longer the case as the department was relo-

were directly affected by this change, the following were high-

cated to the 4th floor.

lighted:

12 ICWI Coverage Oct-Dec 2021

Pros: •

Claims staff now have fewer face-to-face •

The limitation to a maximum of two (2)

interactions with clients and as such they

individuals per lift at any given time in

welcome the much appreciated “focus

light of the Covid-19 restrictions and the

time” which inevitably leads to faster

frequent elevator malfunctions, causes

turnaround times, especially for claim

delay.

handlers and processors, which in turn leads to exceptional customer service.

•

•

•

Cons:

•

The Claims Manager, the call center and the front desk are all located outside of

Their new view of the Barbican and

the department which can stymie work-

Beverly Hills is quite therapeutic.

flow and department efficiency.

Staff now have the opportunity to take

•

The department has replaced the gym,

the stairs to their workstations which

however staff have been encouraged to

contributes to their cardiovascular health!

continue their workouts otherwise.

Staff feel more relaxed operating in a more secluded environment.

Overall, the move has been a success and staff have expressed that they feel at home on the 4th floor.

“Serving you...is all we do” 13

STAFF MOVEMENTS A warm welcome is extended to the following employees who joined the ICWI family during the period

July 2021 – March 2022

Kevin Allen

Peter-Gay Leslie

David Gillies

Thajeel Richards

Senior Financial Accounting Manager Finance Department

Trainee CSR Mandeville

Business Development Officer Business Development Unit

Business Development Officer Business Development Unit

Javed Anglin

Tinisha Andrews

Neika Seymour

Shakquor Thompson

Trainee CSR Customer Service Centre

Office Clerk Trinidad

Junior Underwriter Cayman

Data Entry Clerk International Business Development Unit

14 ICWI Coverage Oct-Dec 2021

Carla Joseph

Nikita Gentles

Charlen Benders

Diana Campbell-Fearon

CSR Dominica

CSR Customer Care Centre

CSR St. Maarten

Accounts Assistant Brown’s Town

Transfers

•

Orleen Henlen-Haughton – Transferred from the Montego Bay Branch to the International Business Development Unit

•

Kaydian Thomas-Bowen – Transferred from the Broker Marketing Department to the Business Development Unit

•

Kayon Dallas – Transferred from the International Business Development Unit to the Corporate Services Unit

“Serving you...is all we do” 15

DEPARTURES It is with regret that we bid goodbye to the following persons and wish them prosperity in their future undertakings: •

Traci-Ann Smith - Customer Service Representative

Customer Care Centre

•

Nicole Blagrove - Customer Service Representative

Customer Care Centre

•

Dadria Scott - Customer Service Representative

Montego Bay

•

Denisher Powel - Broker Service Representative

International Business Development Unit

•

Charles Tam - Customer Service Representative

Cross Roads

•

Denisher Gayle - Customer Service Representative

BVI

•

Nordia Dobbs - Supervisor

Broker Underwriting Department

•

Shelly-Ann Williams - Business Development Officer

International Business Development Unit

HATCHES

MATCHES

Congratulations to the following

Congratulations to the following member of staff on her

member of staff who welcomed new

recent nuptials!

born babies to their family.

Ronel

Tawny Hylton-Benain

son of Victoria Sankar Trinidad

Montego Bay Branch

16 ICWI Coverage Oct-Dec 2021

Condolences

Our deepest sympathies to the following members of staff on the passing of their loved ones: Kohfe Dames – Bahamas

Mother

Jetta Jefferson – Cayman

Father

Angella Brown Johnson - Angels

Father

Terry Ann Reid - Administration

Father

Kemisha Hodge – Christmas - Dominica

Sister

Viviene Richards – Marketing Agent

Brother

Paula Phillips – Cross Roads

Brother

Jasseth Williams – Mandeville

Brother

Earl Edwards – Dominica

Father

Janine Wray – Brown’s Town

Father

Nathina Rampersad Trinidad

Brother

Aneeta Saith – Trinidad

Father

Jessica Pacquette – Dominica

Brother

Loraine Thorpe – Broker Dept

Father

Sonia Daley-Clarke – Marketing Agent

Mother

Adriene Moulton – Browns Town

Father

Daisy Beeput – Marketing Agent

Brother

Marcia Williams – Montego Bay

Father

When someone you love becomes a memory, that memory becomes a wonderful treasure to always hold in your heart.

“Serving you...is all we do” 17

Group Head Office 2 St. Lucia Avenue, Kingston 5, Jamaica W.I. Tel: 876.926-9040-7 876.545.ICWI direct@icwi.com www.ICWI.com @icwi_jamaica

“Serving you...is all we do”