toadirectory20024

The Ombudsman Association 203 Towne Centre Drive Hillsborough, NJ 08844-4693 Phone: (908) 359-1184 Fax: (908) 359-7619 www.ombuds-toa.org E-mail: admin@ombuds-toa.org

2

2

membershipDIRECTORY

THE OFFICIAL DIRECTORY OF THE OMBUDSMAN ASSOCIATION

Effective, August 2002

table of CONTENTS CHANGE FORM MISSION / MEMBERSHIP BOARD OF DIRECTORS ALPHABETICAL LISTING GEOGRAPHICAL LISTING SECTOR LISTING

2 3 4 6 33 42

change FORM Please use this form to notify TOA of any changes or corrections to this Membership Directory.

You may send or fax your changes to: Shawna Wilker, Account Executive The Ombudsman Association 203 Towne Centre Drive Hillsborough, NJ 08844-4693 Fax: (908) 359-7619 You can also e-mail your changes to Shawna at info@ombuds-toa.org

TOA MEMBERSHIP DIRECTORY NOTICE OF CHANGE NAME ___________________________________________________ TITLE ____________________________________________________ ORGANIZATION ____________________________________________ ADDRESS _________________________________________________ ________________________________________________________ CITY ________________ STATE _______ ZIP/POSTAL _____________ COUNTRY ________________________________________________ PHONE __________________ FAX ___________________________ E-MAIL ___________________________________________________ MEMBER STATUS _________________ SECTOR __________________

To protect the privacy of our members, this directory is the copyrighted property of The Ombudsman Association.

Sale, distribution and/or reproduction of the contents, in whole or in part, is expressly prohibited without the written permission of the TOA Executive Board. Members and associates should refrain from providing this list to anyone outside of the association. In addition, it should not be used for commercial purposes, including but not limited to, the distribution of brochures, marketing materials, advertising emails, or for telephone solicitation of association members. Š 2002. The Ombudsman Association, Worldwide rights reserved.

The Ombudsman Association / TOA 203 Towne Centre Drive, Hillsborough, NJ 08844 Phone: (908) 359-1184, Email: info@ombuds-toa.org

page2

THE OMBUDSMAN ASSOCIATION

mission STATEMENT The Ombudsman Association (TOA) is an inclusive, professional association for practicing Ombuds worldwide and those using Ombuds skills in their work; it works to advance understanding of the profession by communicating TOA’s Code of Ethics and Standards of Practice; supporting the development of new and practicing Ombudspeople through the training, sharing of best practices and creating of next practices; and promoting and growing the profession through leadership, networking, partnering, and advocacy.

membership STATUS MEMBER STATUS: Refers to those who are “Practicing Ombudspeople” who annually affirm that they adhere to the TOA Code of Ethics and Standards of Practice shall be known and referred to as Members. Only “Members” may vote in annual meetings, participate in the election of Directors, or receive membership directories.

ASSOCIATE STATUS: Refer to those who are otherwise involved in the practice of Ombudsmanry and who support the TOA Code of Ethics, but do not meet the Member criteria, shall be known and referred to as Associates. Includes Ombuds who may not practice the TOA code, Ombuds Assistants, Ombuds Administrators, Ombuds Office Support Staff.

FRIEND OF TOA: Those who are mediators, arbitrators, students in dispute resolution, human resource managers, attorneys, and others with an interest in the ombudsman profession may join as a “Friend of TOA”. Included in this membership you will receive The Ombudsman Association’s Newsletters, Bulletins, and Training Brochures. (Note: under this membership,“Friends” will not receive the discount rates for attending training courses and other TOA events.

“Friends” will be charged the non-member rate.)

RETIRED MEMBERS: Included in this membership you will receive The Ombudsman Association’s Newsletters, Bulletins, and Training Brochures. (Note: under this membership, Retired will receive the discount rates for attending training courses and other TOA events.)

The current Membership Year is January to December. Membership is per individual and is non-transferable.

THE OMBUDSMAN ASSOCIATION

page3

board of DIRECTORS PRESIDENT John S. Barkat University Ombuds Pace University 235 Elm Road Briarcliff Manor, NY 10510 Work: (212) 346-1111 FAX: (914) 923-2755 jbarkat@pace.edu

TREASURER Elizabeth Walsh Pino Director of Ombuds Programs McKinsey & Company 75 Park Plaza Boston, MA 02116 Work: (617) 753-2228 FAX: (617) 753-2014 elizabeth_pino@mckinsey.com

1ST VICE PRESIDENT Thomas P. Zgambo, Ph. D. Ombudsman The Coca-Cola Enterprises Inc. Office of the Ombuds 2300 Windy Ridge Parkway, Suite 145 S. Atlanta, GA 30339 Work: (678) 589-5421 FAX: (678) 589-5426 tzgambo@na.cokecce.com

MEMBERSHIP COMMITTEE Deborah A. Cardillo Corporate Ombudsman Eastman Kodak Company 343 State Street - Mail Code 00319 Rochester, NY 14650-0319 Work: (585) 724-6050 FAX: (585) 724-4415 deborah.cardillo@kodak.com

2ND VICE PRESIDENT C. Michael Turpenoff Senior Ombudsman Specialist FDIC - Federal Deposit Insurance Corp.

550 17th Street, NW PAV-1730 - Rm 211 4A Washington, DC 20429 Work: (202) 942-3828 FAX: (202) 942-3041 cturpenoff@fdic.gov

SECRETARY John S. Carter Ombudsperson The Citadel C/O Hess Dept 171 Moultrie St Charleston, SC 29409 Work: (843) 953-7953 FAX: (843) 953-6798 john.carter@citadel.edu

page4

DIRECTOR Lawrence A. Jagneaux, Jr. Senior Ombudsman & Mediator Halliburton Dispute Resolution Program 4100 Clinton Drive - Bldg 19 Houston, TX 77020 Work: (713) 676-5383 FAX: (713) 676-3384 lawrence.jagneaux@halliburton.com

DIRECTOR Wendell B. Jones Laboratory Ombudsman Sandia National Laboratories P.O. Box 5800 MS 0620 Albuquerque, NM 87185-0620 Work: (505) 845-8301 FAX: (505) 844-9768 wbjones@sandia.gov

CURRICULA DEVELOPMENT COMMITTEE Wendy E. Friede Ombudsperson American Express Company 10 Russell Ct Minneapolis, MN 55410 Work: (612) 920-4167 FAX: (612) 926-8501 wfriede@yahoo.com

DIRECTOR Bruce J. MacAllister Ombudsman Los Alamos National Laboratory P.O. Box 1663 MS M897 Los Alamos, NM 87545 Work: (505) 665-2837 FAX: (505) 667-3119 macallister_bruce_j@lanl.gov

DIRECTOR Wilbur Hicks Director Shell Resolve Ombudsman Shell Oil Company One Shell Plaza, P.O. Box 4278 Houston, TX 77210-4278 Work: (713) 241-9431 FAX: (800) 794-4025 wilbur.hicks@shell.com

TOA/UCOA Judi Segall University Ombudsperson Stony Brook University Ombuds Office W0505 Melville Library Stony Brook, NY 11794-3373 Work: (631) 632-9200 FAX: (631) 632-9276 jsegall@notes.cc.sunysb.ebu

THE OMBUDSMAN ASSOCIATION

notes DIRECTOR Justine Sentenne Corporate Ombudsman Hydro Quebec 75 Rene Levesques West - 3rd Floor Montreal, PQ H2Z 1A4, Canada Work: (514) 289-4846 FAX: (514) 289-2541 sentenne.justine@hydro.qc.ca Term: 2002-2003

DIRECTOR Ella M. Wheaton Director, Ombuds Program Department of Justice 950 Pennsylvania Ave., N.W. Room 6243 Main Justice Washington, DC 20530 Work: (202) 616-7327 FAX: (202) 616-6534 Ella.M.Wheaton@USDOJ.gov

PAST PRESIDENT Patricia J. Lynch Ombudsman Pratt & Whitney - United Technologies Corp.

400 Main Street, MS 105-01 East Hartford, CT 06108 Work: (860) 565-7612 FAX: (860) 565-9068 lynchpj@pweh.com

BD MEMBER EMERITA Mary Rowe Ombudsperson MIT 77 Massachusetts Avenue Room 10-213 Cambridge, MA 02139 Work: (617) 253-5921 FAX: (617) 253-1931 mrowe@mit.edu

THE OMBUDSMAN ASSOCIATION

page5

alphabeticalLISTING A Barbara Abrams Ombudsman, Corp. Ethics Dept.

Sony Electronics, Inc. 123 Tices Blvd.

Woodcliff Lake, NJ 07677 (201) 930-7042, voice (201) 358-4059, fax barbara.abrams@am.sony.com Associate / Corporate Geraldine C. Albright Corporate Ombudsman Sandia National Laboratories P.O. Box 969, MS 9215 Livermore, CA 94551-0969 (925) 294-2065, voice (925) 294-2072, fax gcalbri@sandia.gov Member / Corporate Yvonne Amundson Project Manager Medical Manager Health Systems / WebMD 4825 N.W. 2nd Place Gainesville, FL 32607 (352) 271-9454, voice yamundson@webmd.net Friend of TOA / Corporate Adrianne Andrews, Ph.D. Ombudsperson Smith College Ombudsperson Office 8 College Lane Northampton, MA 01063 (413) 585-3358, voice (413) 525-2123, fax ombuds@smith.edu Member / Academic

page6

Julie Z. Aronson Research Assoc./Ombudsperson WestEd 730 Harrison Street San Francisco, CA 94107-1242 (415) 615-3127, voice (415) 512-2024, fax JARONSO@WESTED.ORG Member / Non-Profit

John S. Barkat University Ombuds Pace University 235 Elm Road Briarcliff Manor, NY 10510 (212) 346-1111, voice (914) 923-2755, fax jbarkat@pace.edu Member / Academic

B

Nancy Barnett Personal Life Coach 22 Crossway Kinnelon, NJ 07405 (973) 838-9540, voice (973) 838-9541, fax lifecoach@nac.net Friend of TOA / Other

Dadizi Baker-Cummings Ombudsman Assistant American Student Assistance 330 Stuart Street Boston, MA 02116-5292 (617) 728-4509, voice (617) 728-4670, fax baker@amsa.com Associate / Non-Profit Sean A. Banks Campus Ombudsperson University of California, LA 501 Westwood Plaza, Suite 105 P.O. Box 951508 Los Angeles, CA 90095-1508 (310) 825-7627, voice (310) 206-2545, fax sbanks@conet.ucla.edu Member / Academic Nancy M. Barbee Senior Associate Campus Ombudsperson University of California, LA 501 Westwood Place Strathmore Bldg, Room 105 Los Angeles, CA 90095-1508 (310) 825-7627, voice (310) 206-2545, fax nbarbee@conet.ucla.edu Member / Academic

Thomas W. Barnette Regional Ombudsperson American Express Company 7701 Airport Center Drive Room 06-01-07 Greensboro, NC 27409 (336) 665-3598, voice (336) 665-0766, fax TOM.BARNETTE@AEXP.COM Member / Corporate Mary Ann Barngrover Manager, Office of the Ombuds ChevronTexaco Global Downstream 49 Cumberland Street San Francisco, CA 94110 (415) 894-2064, voice (415) 282-7082, fax barngrover@chevrontexaco.com Member / Corporate Lou M. Barrett Administrative Assistant Conoco Inc. 600 North Dairy Ashford Houston, TX 77079 (281) 293-5588, voice (281) 293-4043, fax lou.m.barrett@usa.conoco.com Member / Corporate

THE OMBUDSMAN ASSOCIATION

Grace H Bartini Ombudsman American Student Assistance 330 Stuart Street Boston, MA 02116-5292 (617) 728-4512, voice (617) 728-4670, fax bartini@amsa.com Associate / Non-Profit Darrel S. Batina Ombudsman First Energy Nuclear Operating Co. Beaver Valley Power Station 100 Technical Blvd. - ERF Bldg.

Shippingport, PA 15077 (724) 682-5507, voice (724) 682-5621, fax batinad@firstenergycorp.com Associate / Other Frances Bauer Ombudsperson University of Western Ontario Room 251, University Community Centre London, ON, Canada, N6A 3K7 (519) 661-3573, voice (519) 661-3924, fax fbauer@uwo.ca Friend of TOA / Academic Dina Beach Lynch Corporate Ombudsman Fleet Boston Financial 100 Federal Street Mail Stop: MA DE 10015C Boston, MA 02110 (617) 434-7222, voice (617) 434-7329, fax dina_b_lynch@fleet.com Member / Corporate Julie Becker IFA Ombudsman JBA Dispute Resolution, LLC 471 West Broadway, #4 New York, NY 10012 (212) 353-3462, voice (212) 529-2766, fax jbdisputes@earthlink.net Member / Other

THE OMBUDSMAN ASSOCIATION

Yeworkwha Belachew Ombudsman Oberlin College 145 West Lorain Street Daub House Oberlin, OH 44074 (440) 775-6728, voice (440) 775-6575, fax yeworkwha.belachew@oberlin.edu Member / Academic

Evelyn Bernstein, B.A.,LL.B. University Ombudsman University of Manitoba 406 University Centre Winnipeg, MB, Canada, R3T 2N2 (204) 474-8439, voice (204) 474-7526, fax evelyn_bernstein@umanitoba.ca Member / Academic

Ann Bensinger Ombudsman The World Bank 1818 H Street NW MSN MC12-1220 Washington, DC 20433 (202) 473-3043, voice (202) 522-1612, fax abensinger@worldbank.org Member / Non-Profit

Ronald F. Bieker Director, Office of the Ombudsman FDIC - Federal Deposit Insurance Corporation 1730 Pennsylvania Ave., NW 2nd Floor, Rm. 2130 Washington, DC 20429 (202) 942-3188, voice (202) 942-3041, fax rbieker@fdic.gov Associate / Government

Mary Berberich BOA Ombudsman Edward Jones Investments 201 Progress Parkway St. Louis, MO 63043 (314) 515-4762, voice (314) 515-2599, fax mary.berberich@edwardjones.com Member / Corporate

Wayne Blair Associate University Ombuds Officer Columbia University 1200 Amsterdam Avenue New York, NY 10027 (212) 854-1234, voice (212) 854-6046, fax wb47@columbia.edu Member / Academic

Lisa Berendt 22207 W. Nigeria Trail Plainfield, IL 60544 (815) 293-0984, voice (815) 293-0885, fax lmberendt@aol.com Friend of TOA / Other

Mariette Blais Employee Ombuds TD Bank Financial Group 77 King Street West - Suite 2440 Royal Trust Tower, Toronto-Dominion Ctr. Toronto, ON, Canada, M5K 1Z9 (416) 982-7708, voice (416) 307-0676, fax mariette.blais@tdsecurities.com Member / Corporate

Robert M Berg, Ph.D. Project Director/Ombudsman The CNA Corp.

4825 Mark Center Drive Alexandria, VA 22311-1850 (703) 824-2253, voice (703) 824-2809, fax BERGR@CNA.ORG Member / Non-Profit

Claude Blanchi 9202 Chanute Drive Bethesda, MD 20814 (301) 493-9658, voice cgblanchi@yahoo.com Retired

page7

Lorraine Bonds Lopez Associate Ombudsman Los Alamos National Laboratory P.O. Box 1663 MS M897 Los Alamos, NM 87545 (505) 665-2837, voice (505) 667-3119, fax lorriel@lanl.gov Member / Government Melissa M. Boutelle Project Coordinator LA City Commission on the Status of Women 865 South Bundy Drive Los Angeles, CA 90049 (310) 820-7926, voice mmboutelle@aol.com Friend of TOA / Government Jacqueline E. Bowman, PhD Sr. Ombudsperson Conoco Inc. P.O. Box 2197 600 N. Dairy Ashford Houston, TX 77079 (281) 293-5589, voice (281) 293-4043, fax jacqueline.e.bowman@conoco.com Member / Academic Jennifer Boyens Victor 232 Ivy Park Square Avondale Estates, GA 30002 (404) 299-6999, voice (404) 299-6518, fax jennifer.victor@adrcms.com Associate / Corporate Craig A Boyle Empl. Dispute Conv. / Admin.

Inland Paperboard & Packaging, Inc. 4030 Vincennes Rd Indianapolis, IN 46268-0937 (317) 879-4462, voice (317) 824-4777, fax cboyle@iccnet.com Member / Corporate

page8

Peter Brabbee Director/Ombudsman Videoblake 99 Buena Vista Terrace San Francisco, CA 94117 (415) 863-8028, voice (415) 863-8022 /984-5856, fax videoblake@aol.com Member / Government

Andrea Briggs Ombudsperson University of California University Cottage Riverside, CA 92521 (909) 787-3213, voice (909) 787-5308, fax ABRIGGS@UCRAC1.UCR.EDU Member / Academic

Lynn Brailsford President Brailsford Consulting, Inc. 723 Catalpa Avenue Teaneck, NJ 07666 (201) 801-0927, voice (201) 287-1930, fax brailsford@aol.com Member / Corporate

William A. Brock, Ph.D. Faculty Ombudsman UT M. D. Anderson Cancer Center 1515 Holcombe Blvd., #14 Houston, TX 77030-4009 (713) 792-4896, voice (713) 792-4895, fax WBROCK@MDANDERSON.ORG Member / Academic

Thomas Branca Ombudsperson Dana Farber Cancer Institute 44 Binney St SW G140 Boston, MA 02115 (617) 632-4401, voice (617) 632-6717, fax THOMAS_BRANCA@DFCI.HARVARD.EDU Member / Non-Profit

Linda M. Brothers Ombudsperson/Director of Equal Opportunity Wellesley College 106 Central StreetOffice of Equal Opportunity Green Hall #232, Room 232 Wellesley, MA 02481 (781) 283-3566, voice (781) 283-3683, fax LBROTHERS@WELLESLEY.EDU Member / Academic

Linda J. Brandt Vice President &Corporate Ombuds Starbucks Coffee Company P.O Box 34067 Seattle, WA 98124-1067 (206) 318-4460, voice (206) 318-1450, fax librandt@starbucks.com Member / Corporate Deborah K Brennan Ombudsman Eastman Kodak Company 343 State Street Mag00319 Rochester, NY 14650-0319 (585) 722-4527, voice (585) 724-4415, fax deborah.brennan@kodak.com Member / Corporate

Vicky Brown University Ombuds Officer University of Central Florida P. O. Box 160005 Orlando, FL 32816-0005 (407) 823-6440, voice (407) 823-3085, fax vbrown@mail.ucf.edu Member / Academic Jenna Brown Ombuds Officer University of Denver 2199 South University Blvd Denver, CO 80208 (303) 871-4712, voice (303) 871-2748, fax OMBUDS-OFFICER@DU.EDU Member / Academic

THE OMBUDSMAN ASSOCIATION

Judy Bruner Campus Ombudsman University of California, San Diego 9500 Gilman Drive La Jolla, CA 92093-0016 (858) 534-0777, voice (858) 822-0840, fax jbruner@ucsd.edu Member / Academic Stephen L Buchman Attorney of Counsel Chadbourne & Parke 30 Rockefeller Plaza, 31st Fl. New York, NY 10112 (212) 408-5535, voice (212) 541-5369, fax STEPHEN.BUCHMAN@CHADBOURNE.COM Associate / Other Gary J. Buckley University Ombudsman Northern Arizona University P.O. Box 5693 Flagstaff, AZ 86011-5693 (928) 523-9358, voice (928) 523-9975, fax GARY.BUCKLEY@NAU.EDU Member / Academic Marva K. Butler Conflict Resolution Analyst Shell Oil Company One Shell Plaza, P.O. Box 4278 Houston, TX 77210-4278 (713) 241-9460, voice (800) 794-4025, fax MKBUTLER@SHELLUS.COM Associate / Corporate Neil W. Byl 817 Sylvan Drive Fort Worth, TX 76120-2851 (817) 265-7585, voice (817) 277-3663, fax NEILBYL@AOL.COM Retired Margaret Byrne Chief Ombudsman TIAA-CREF 730 3rd Avenue New York, NY 10017 (212) 916-4640, voice (212) 916-6335, fax MBYRNE@TIAA-CREF.ORG Associate / Corporate THE OMBUDSMAN ASSOCIATION

C Lisa S Cameron Ombudsman The Rosenthal Group 960 W. Pulaski Hwy Po Box 686 Elkton, MD 21922-0686 (410) 398-5080, voice (410) 392-0605, fax OMBUDS@EMAIL.COM Associate / Corporate Doris C. Campos-Infantino Deputy Ombudsman, Office of the Ombudsman National Institutes of Health Center for Cooperative Resolution 9000 Rockville Pike- MS B-2087 Bethesda, MD 20892 (301) 402-5235, voice (301) 594-7948, fax campos-d@od.nih.gov Member / Government John D. Canoni Partner Nixon Peabody 437 Madison Avenue New York, NY 10022 (212) 940-3169, voice (212) 940-3111, fax JCANONI@nixonpeabody.com Associate / Other Deborah A. Cardillo Corporate Ombudsman Eastman Kodak Company 343 State Street - Mail Code 00319 Rochester, NY 14650-0319 (585) 724-6050, voice (585) 724-4415, fax deborah.cardillo@kodak.com Member / Corporate Brenlee Carrington-Trepel, LL.B. Equity Ombudsperson The Law Society of Manitoba P.O. Box 2555-Station Main Winnipeg, MB, Canada, R3C 4B3 (204) 942-2002, voice (204) 474-1161, fax brenleecarrington@shaw.ca Member / Other

George E. Carter, Jr. Associate Dean, Undergraduate Studies Clemson University 101 Sikes Hall Clemson, SC 29634 (864) 656-0199, voice (864) 656-1363, fax gcartr@clemson.edu Member / Academic Stephanie E. Carter Ombudsman Commonwealth of Massachusetts Department of Public Health 250 Washington Street, 2nd Floor Boston, MA 02108 (617) 994-9829, voice (781) 467-0040, fax STEPHANIE.CARTER@state.ma.us Associate / Government John S. Carter Ombudsperson The Citadel C/O Hess Dept 171 Moultrie St Charleston, SC 29409 (843) 953-7953, voice (843) 953-6798, fax john.carter@citadel.edu Member / Academic Debra L. Casey Rutgers University, School of Mgmt. and Labor Relations 50 Labor Center Way New Brunswick, NJ 08901-8553 (732) 932-2730, voice (732) 932-8677, fax debcasey@rci.rutgers.edu Friend of TOA / Student Karen Challberg Ombudsperson MIT Lincoln Laboratory 244 Wood St Lexington, MA 02420-9108 (781) 891-0858, voice CHALLBERG@LL.MIT.EDU Member / Other

page9

Pradeep K Chatterjee J/APA Regional Ombudsperson American Express International Hitachi Tower 3/F 16 Coller Quay Singapore 049318 Republic of Singapore 011-865-3928-390, voice 011-852-2904-2681, fax PRADEEP.K.CHATTERJEE@AEXP.COM Member / Corporate Renee O. Childs Ombudsperson Hamilton Sundstrand Division of United Technologies Corp.

One Hamilton Road Mailstop 1-1-BC28 Windsor Locks, CT 06096-1010 (860) 654-5022, voice (860) 654-2938, fax renee.childs@hs.utc.com Member / Corporate Marlene Chumak Ombudsman Scotiabank 1 Richmond Street West Toronto, ON, Canada, M5H 1H1 (800) 565-7810, voice (416) 866-7535, fax marlene.chumak@scotiabank.com Member / Corporate Elizabeth L. Clark 916 Sunset Lane Kalamazoo, MI 49008 (616) 345-3166, voice ELIZAKAZOO@AOL.COM Retired Lawrence S. Cohen, MD Professor of Medicine Yale University School of Medicine 333 Cedar Street, I-207 SHM New Haven, CT 06520-8000 (203) 785-4683, voice (203) 737-4463, fax lawrence.s.cohen@yale.edu Friend of TOA / Other

page10

Luigi Cominelli Trainee Attorney, PH.D Student University Degli Studi Di Milano L Go Rio De Janeiro 16 Milano, Italy, 20133 39-02-50312099, voice 39-02-700426127, fax cominelli@fildir.unimi.it Friend of TOA / Student

Marcel Custeau Ombudsman Canadian Intl. Development Agency 200 Promenade Du Portage Hull, PQ, Canada, K1A 0G4 (819) 997-5663, voice (819) 997-9257, fax marcel_custeau@acdi-cida.gc.ca Member / Government

Brenetta Cooper Manager, Office of the Ombuds Chevron Phillips Chemical Co. CPC- Technology, Room 1120 1862 Kingwood Drive Kingwood, TX 77339 (218) 359-0229, voice (713) 289-4945, fax coopebb@cpchem.com Friend of TOA / Corporate

Jim Cutler President Lasting Solutions Inc. 29 Chatsworth Cres.

Whitby, ON, Canada, L1R1J4 (905) 666-7685, voice (905) 666-7686, fax lastingsolutions@sympatico.ca Member / Other

Linda Coughenour Manager, Consumer Relations SRP M/s Pab 240 Po Box 52025 Phoenix, AZ 85072-2025 (602) 236-5575, voice (602) 236-2043, fax LGCOUGHE@SRPNET.COM Associate / Other Leslie R. Crawford Deputy Ombudsman Federal Deposit Insurance Corp.

1730 Pennsylvania Ave., NW, Room 2124 Washington, DC 20429 (202) 942-3870, voice (202) 942-3041, fax LCRAWFORD@FDIC.GOV Associate / Government Michael J Cross Staff Asst.To Student Ombuds Rochester Institute of Technology 23 Lomb Memorial Drive Rochester, NY 14623-5603 (716) 475-7200, voice (716) 475-7544, fax MJCOBD@RIT.EDU Associate / Academic

D Beatriz B Dale LA&C Regional Ombudsperson American Express Company 14901 NW 79th Court UMC: 39-02-01 Hialeah, FL 33016 (305) 231-0373, voice (305) 231-0372, fax BEATRIZ.DALE@AEXP.COM Member / Corporate Ervin S Davis Ombudsperson MIT Lincoln Laboratory 244 Wood St, Room C-472 Lexington, MA 02420-9108 (781) 981-4106, voice EDAVIS@LL.MIT.EDU Member / Academic Laura J. Davis Ombudsman The Johns Hopkins University Applied Physics Laboratory 11100 Johns Hopkins Road Room 1-W100 Laurel, MD 20723-6099 (443) 778-5253, voice (443) 778-5881, fax LAURA.DAVIS@JHUAPL.EDU Member / Corporate THE OMBUDSMAN ASSOCIATION

Joanne De Siato Ombudsperson for Graduate Students University of Maryland 2103 Lee Building College Park, MD 20742-5121 (301) 405-3132, voice (301) 314-0685 , fax JDESIATO@GRADSCHOOL.UMD.EDU Member / Academic

R. Lisa Di Luna Ombuds & Dir. of Professional Devt.

Palmer & Dodge, LLP 111 Huntington Avenue at Prudential Center Boston, MA 02199-7613 (617) 239-0475, voice (617) 227-4420, fax LDILUNA@PALMERDODGE.COM Member / Corporate

Gregory Dorchak Ombudsman John F. Kennedy School of Government Harvard University 1 Eliot, Room 103 Cambridge, MA 02139 (617) 496-8304, voice (617) 496-5747, fax greg_dorchak@harvard.edu Member / Academic

Ruth Deluca Ombuds Administrator GE Capital Corporation 260 Long Ridge Rd Stamford, CT 06927 (203) 357-6569, voice (203) 961-5255, fax RUTH.DELUCA@CORPORATE.GE.COM Associate / Corporate

Glenda L. Dickson Assistant To the Ombudsman Clemson University 101 Clemson House Office of Ombudsman 248 North Palmetto Blvd.

Clemson, SC 29631-5107 (864) 656-6353, voice (864) 656-4373, fax Glendad@clemson.edu Associate / Academic

Diane Dorion Employee Ombudsman Consultant RBC Financial Group P.O. Box 1 200 Bay Sreet, NT- 18th F Royal Bank Plaza Toronto, ON, Canada, M5J 2J5 (416) 974-8421, voice (416) 974-4761, fax diane.dorion@royalbank.com Member / Corporate

Mary M. Dimond Ombudsman Norton Healthcare P.O. Box 35070 Box N-11 Louisville, KY 40232-5070 (502) 629-8607, voice (502) 629-8628, fax margie.dimond@nortonhealthcare.org Member / Corporate

Geoff Drucker, Esq. Chief Counsel, Dispute Resolution and Prevention, US Postal Service Law Department 475 L’Enfant Plaza, SW Washington, DC 20260-1150 (202) 268-5121, voice (202) 268-5418, fax gdrucker@usps.com Friend of TOA / Attorney

Sharon K Donegan President BKA Consulting Group 111 Wharf Lane Yarmouth Port, MA 02675 (508) 362-8148, voice (508) 362-9475, fax Member / Corporate

Linda D. Dulan Corporate Ombudsman 4861 - 167th Ave., SE Bellevue, WA 98006 (425) 644-2779, voice (425) 644-2779, fax Member / Corporate

Dr. Jeffrey B Dembo Academic Ombuds University of Kentucky 109 Bradley Hall Lexington, KY 40506-0058 (606) 257-3737, voice (606) 257-5346, fax OMBUD@POP.UKY.EDU Member / Academic Jacques Desmeules Ombudsman Société Des Alcools Du Québec 905, Avenue De Lorimier Montreal, PQ, Canada, H2K 3V9 (514) 864-2292, voice (418) 654-9378, fax j.desmeules@saq.qc.ca Member / Corporate Mary Teresa Devlin Discrimination & Harassment Counsel Law Society of Upper Canada P.O. Box 1568 Peterborough, ON, Canada, K9J 7H7 (877) 790-2200, voice (877) 398-1100, fax mtdevlin@lsuc.on.ca Member / Other

THE OMBUDSMAN ASSOCIATION

Charles P. Doran Executive Director Mediation Works Inc. 9 Park Street, 6th Floor Boston, MA 02108-4807 (617) 973-9739 x 22, voice (617) 973-9532, fax CHUCKDORAN@MWI.ORG Member / Corporate

Dawn L. Duquet Ombudsman External Organizational Ombudsman 451 Chemin Monk Ile-Bizard, PQ, Canada, H9E 1B1 (514) 696-8219, voice (514) 624-7800, fax dduquet.ombudsman@videotron.ca Member / Corporate

page11

Jessie Dye Conceliator Catholic Community Services of Western Washington 100- 23rd Avenue South Seattle, WA 98144-2302 (206) 328-9527, voice (206) 328-5699, fax Jessied@ccs.ww Member / Non-Profit

E Jon M. Ebersole Director Dialogue Services, Sarl C.P. 47 CH-1273 Arzier Switzerland 011-41-22-366-1014, voice 011-41-22-366-1014, fax info@dialogueservices.com Friend of TOA / Mediator Don Elliott Associate Ombudsman USDOL/ESA/ Office of Federal Contract Compliance Programs 1111 Third Avenue Suite 610 Seattle, WA 98101 (206) 398-8350, voice (206) 398-8310, fax dell@sea.dol-esa.gov Member / Government Jose Ignacio Estevez Ombudsman Interamerican Development Bank 1300 New York Avenue NW MS: 3-0203 Washington, DC 20577 (202) 623-1996, voice (202) 623-2051, fax JOSEE@IADB.ORG Member / Government

page12

F Nora J. Farrell Ombudsperson Ryerson University 63 Gould Street, 2nd Floor Oakhorn Toronto, ON, Canada, M5B 1E9 (416) 979-5000 x7451, voice (416) 979-5170, fax nfarrell@ryerson.ca Member / Corporate Mary Lou Fenili University Ombuds University of Colorado At Denver CB 191, P.O. Box 173364 Denver, CO 80217-3364 (303) 556-4493, voice (303) 556-5855, fax ombuds@carbon.cudenver.edu Associate / Academic Valerie I. Fennell Faculty Ombudsperson Georgia State University Office of the Ombudsperson One Park Place, Suite 215 Atlanta, GA 30303 (404) 651-2077, voice (404) 463-9792, fax acavif@langate.gsu.edu Member / Academic Sue Fernie Ombudsman London School of Economics Department of Industrial Relations Houghton Street London, WC2A 2AE, United Kingdom 0-207-955-7037, voice 0-207-955-7424, fax S.Fernie@lse.ac.uk Member / Corporate Terence A. Feuerborn Technology Transfer Ombudsman Lawrence Livermore National Laboratory 2331 31st Street Santa Monica, CA 90405-2021 (310) 581-6636, voice (310) 581-6614, fax taf@gte.net Associate / Academic

Lee M. Finkel, J.D. Associate Dean University of Phoenix College of Graduate Business and Management 4605 E. Elwood St., M/S 10-0037 Phoenix, AZ 85040 (480) 557-1595, voice (480) 557-1854, fax Lee.Finkel@phoenix.edu Friend of TOA / Mediator Vaughan Finn Partner Shipman & Goodwin LLP One American Row Hartford, CT 06103-2819 (860) 251-5505, voice (860) 251-5599, fax vfinn@goodwin.com Associate / Other Jacques J. Fleury Directeur Corporatif Sante-Securite Et Services Au Personnel Societe Des Alcools Du Quebec 2900 Rue Einstein Saine-Foy, PQ, Canada, G1X 4B3 (418) 643-7035, voice j.j.fleury@saq.qc.ca Member / Government Charles W Flynn Trooper/Ombudsman Massachusetts State Police 470 Worcester Road Framingham, MA 01702 (508) 988-7010, voice (508) 820-9630, fax CHARLES.FLYNN@POL.STATE.MA.US Associate / Government Patricia Folan VP/Corporate Ombudsperson New York Life Insurance Co. 51 Madison Avenue, Room 1909 New York, NY 10010 (212) 576-7236, voice (212) 447-4185, fax PATRICIA_J._FOLAN@NEWYORKLIFE.COM Member / Corporate

THE OMBUDSMAN ASSOCIATION

Jack Foley Associate Ombudsman Los Alamos National Laboratory P.O. Box 1663, MS M897 Los Alamos, NM 87545 (505) 665-2837, voice (505) 667-3119, fax jackfo@lan1.gov Member / Government Elizabeth Ford Assistant To the Regional Ombudsperson, EMEA American Express Europe Ltd Amex House, Edward Street Msc:52-02-008 Brighton, Sussex, BN2 2LP United Kingdom 011-44-1273-577-040, voice 011-44-1273-600-392, fax elizabeth.ford/emea/trs/ aexp@amex.com Associate / Corporate

Nancy C. Franzen Ombudsperson, Center for Health Sciences University of California, LA 501 Westwood Plaza, #105 Strathmore Bldg P.O. Box 951508 Los Angeles, CA 90095-1508 (310) 206-2427, voice (310) 206-3331, fax nfranzen@mednet.ucla.edu Member / Academic Shahena Fredricks Manager & Employee Ombuds TD Bank Financial Group 77 King Street West - Suite 2440 Royal Trust Tower,TorontoDominion Center Toronto, ON, Canada, M5K 1A2 (416) 982-7560, voice (416) 307-0676, fax shahena.fredricks@td.com Member / Corporate

Duncan C. Fowler Office of Citizen Complaints/ Ombudsman King County Courthouse 516 Third Avenue, Room 213 Seattle, WA 98104 (206) 296-3508, voice (206) 296-0948, fax DUNCAN.FOWLER@METROKC.GOV Associate / Government

Willis G. Frick Manager, Nuclear Safety Concerns Southern California Edison P. O. Box 4171 San Clemente, CA 92672 (949) 368-6914, voice (949) 368-5139, fax FRICK@SONGS.SCE.COM Associate / Corporate

Chester W. Fowler Ombudsman Wolf Creek Nuclear Operating Corp.

1550 Oxen Lane NE, P.O. Box 411 Burlington, KS 66839-0411 (620) 364-4091, voice (620) 364-4017, fax chfowle@wcnoc.com Member / Other

Wendy E. Friede Corporate Ombudsperson American Express Company 10 Russell Court Minneapolis, MN 55410 (612) 920-4167, voice (612) 926-8501, fax WENDY.E.FRIEDE@AEXP.COM Member / Corporate

Gary C Franks Ombuds Resolve, Inc. 12946 Dairy Ashford, Suite 200 Sugar Land, TX 77478 (281) 240-2424, voice (281) 240-7089, fax ombuds@ombudsresolve.com Associate / Corporate

Dr. C. Jean Fuller Director Faculty & Staff Support Svc Georgia Institute of Technology 955 Fowler St. Atlanta, GA 30332-0435 (404) 894-9411, voice (404) 894-4691, fax JEAN.FULLER@OHR.GATECH.EDU Associate / Academic

THE OMBUDSMAN ASSOCIATION

Thomas Furtado Consultant 2050 Se Isabell Rd Port Saint Lucie, FL 34952 (561) 335-5071, voice (561) 335-9319, fax tfombuds@aol.com Retired

G Howard Gadlin NIH Ombudsman National Institutes of Health 31 Center Drive, Room 2B 63 Bethesda, MD 20892 (301) 594-7231, voice (301) 594-7948, fax GADLINH@OD.NIH.GOV Member / Government Hermenia T. Gardner Affirmative Action Officer/ Ombudsman Amherst College P.O. Box 5000 Converse Hall - Room 208 Amherst, MA 01002-5000 (413) 542-8168, voice (413) 542-8220, fax HTGARDNER@AMHERST.EDU Associate / Academic Rosa Garner Ombudsperson Univ. of Wisconsin Medical School 1300 University Drive Medical Science Center Madison, WI 53706-1532 (608) 265-9666, voice (608) 265-9773, fax RGARNER@FACSTAFF.WISC.EDU Member / Academic Susan Garth Stott Dir. of Business Service Ombuds Phillips Academy 180 Main St Andover, MA 01810 (978) 749-4105, voice (978) 749-4110, fax SSTOTT@ANDOVER.EDU Member / Academic page13

Pattiann Gavaghan Anthem, Inc. 120 Monument Circle Indianapolis, IN 46204 (317) 488-6487, voice (317) 488-6028, fax PATTIANN_GAVAGHAN@anthem.COM Member / Corporate Danielle Germansky Staff Ombudsman Scotiabank 1 Richmond Street West - 7th Floor Toronto, ON, Canada, M5H 1H1 (416) 841-2259, voice (416) 866-7535, fax OMBUDS@ISTAR.CA Member / Corporate Gizelda Giampietro Ombudsman Hewlett Packard Brazil S/A HPS Quality Av.Tamboré, 74/200 Bl.7 - 2.O Andar Barueri - São Paulo 06460-000, Brazil 55-11-9908-3967, voice 55-11-4197-4712, fax giselda_giampietro2@hp.com Associate / Corporate Cheryll A. Giles Manager, Office of the Ombuds Chevron Technology Companies 6001 Bollinger Canyon Rd Room V1298 San Ramon, CA 94583 (925) 842-1951, voice (925) 842-1003, fax CAGI@CHEVRONtiexaco.COM Member / Corporate Samuel P. Golden Ombudsman Comptroller of the Currency 1301 McKinney Street - Suite 3725 Houston, TX 77010 (713) 336-4350, voice (713) 336-4351, fax samuel.golden@occ.treas.gov Associate / Government

page14

Dolores Gomez-Moran Ombudsman / Student Academic Affairs George Mason University 4400 University Drive, MS 2C4 Johnson Center, Room 245 Fairfax, VA 22030-4444 (703) 993-3306, voice (703) 993-2117, fax DGOMEZMO@gmu.edu Member / Academic J. Silva Goncalves, Ed. D. Clinical and Career Counselor Ave Maria College 300 W. Forest Ave Ypsilanti, MI 48197 (734) 337-4309, voice (734) 482-4187, fax silva.goncalves@avemaria.edu Associate / Academic Gerard G. Gosselin 207 York Street Bangor, ME 04401 (207) 441-3206, voice ggg428@aol.com Friend of TOA / Other Dean M. Gottehrer 323 Arroyo Seco Santa Cruz, CA 95060-3142 (831) 425-4688, voice (831) 425-8147, fax deang@cruzio.com Friend of TOA / Other Claire Suzanne Goulet Ombudsman Government of Canada Treasury Board Secretariat 300 Laurier Avenue West 10W-l’Esplanade Laurier Ottawa, ON, Canada, K1A 0R5 (613) 941-5067, voice (613) 946-3080, fax goulet.claireS@tbs-set.gc.ca Member / Government

Tim D. Griffin University Ombudsman Northern Illinois University Office of the Ombudsman De Kalb, IL 60115-2854 (815) 753-1414, voice TGRIFFIN@NIU.EDU Member / Academic Mr. Henry S. Griffis Member of Research Staff The CNA Corp.

4825 Mark Center Drive Alexandria, VA 22311-1850 (703) 824-2208, voice (703) 824-2949, fax griffish@cna.org Member / Non-Profit Karen Guile Ombudsman & Employee Relations Trainer The Hartford Hartford Plaza Human Resources, HO-01-143 Hartford, CT 06115 (860) 547-6516, voice (860) 547-8587, fax karne.guile@thehartford.com Member / Corporate

H Kem Hainebach Ombuds/Physicist Lawrence Livermore National Laboratory 7000 East Avenue, L-546 Livermore, CA 94550-9234 (925) 422-4572, voice (925) 422-3879, fax KEMH@LLNL.GOV Member / Government

Karen Grace-Kaho Ombudsperson Foster Care 744 P Street - M.S. 9-025 Sacramento, CA 95814 (916) 263-3547, voice KAREN.GRACE-KAHO@DSS.CA.GOV Member / Government THE OMBUDSMAN ASSOCIATION

R. Gordon Halfacre, Ph.D., M.L.A University Ombudsman for Faculty & Graduate Students Clemson University 101 Clemson House - Office of Ombudsman 248 N. Palmetto Blvd.

Clemson, SC 29631-5107 (864) 656-4353, voice (864) 656-4373, fax ombudsman@clemson.edu Member / Academic Paul D. Hames Chief Constable Central Saanich Police Service 1903 Mt. Newton Cross Rd Saanichton, BC, Canada, V8M 2A9 (250) 652-4441, voice (250) 652-0354, fax paulhames@hotmail.com Friend of TOA / Government Matthew B. Hamidullah Ombudsman Federal Bureau of Prisons 320 1st Street NW, Room 129 Washington, DC 20534 (202) 305-4258, voice (202) 305-1830, fax potanabcj@hotmail.com Member / Government John Handley Senior Member Administrative Appeals Tribunal Level 16, HWT Tower 40 City Road Southbank, Melbourne, Victoria Australia 03-9282-8463, voice 03-9282-8482, fax john.handley@aat.gov.au Associate / Government Debra Hanko Mgr.,Worldwide Contracts Bourns, Inc. 1200 Columbia Avenue Riverside, CA 92507 (909) 781-5168, voice (909) 781-2605, fax debra_hanko@bourns.com Member / Corporate

THE OMBUDSMAN ASSOCIATION

Alfreda E Hanna Employee Advisor The Johns Hopkins Hospital 600 N. Wolfe Street Phipps 484 Baltimore, MD 21287 (410) 955-6783, voice (410) 614-8282, fax AHANNA@JHMI.EDU Member / Non-Profit Lieutenant Marie Hannah Ombudsman Los Angeles County Sheriff’s Dept.

4700 S. Ramona Blvd., Room 144 Monterey Park, CA 91754-2169 (323) 526-5628, voice (323) 415-3865, fax mlhannah@laso.org Associate / Government Leslie Hansen Senior Legal Assistant J.M. Huber Corporation 333 Thornall Street Edison, NJ 08837-2220 (732) 603-3650, voice (732) 603-8730, fax EDLBH@HUBER.COM Associate / Corporate Harry R Harmon Attorney Harmon & Davies, P. C. 2306 Columbia Avenue Lancaster, PA 17603 (717) 291-2236, voice (717) 291-5739, fax mail@h-dlaw.com Associate / Corporate Nancy G. Harter 3028 Newark St., NW Washington, DC 20008 (802) 763-2835, voice (802) 763-2709, fax ngharter@aol.com Retired

Helen Hasenfeld Ombudsperson California Institute of Technology 1200 E. California Blvd., Mc 4-40 Pasadena, CA 91125 (626) 395-6990, voice (626) 792-9917, fax HELENH@CALTECH.EDU Member / Academic Ralph Hasson 2201 Stamford Lane Austin, TX 78703 (512) 633-5316, voice (512) 499-0915, fax rhasson@chorda.com Friend of TOA / Other

Chandra Heilman Ombudsman Smithsonian Institute 900 Jefferson Drive SW, A&1 2101 Washington, DC 20560-0425 (202) 357-3261, voice (202) 786-2528, fax HEILMANC@OPS.SI.EDU Member / Government Janice Hernandez Management Systems Analyst The CNA Corp.

4825 Mark Center Drive Alexandria, VA 22311-1850 (703) 824-2199, voice (703) 824-2234, fax hernandj@cna.org Member / Other Wilbur Hicks Director Shell Resolve Ombudsman Shell Oil Company One Shell Plaza P.O. Box 4278 Houston, TX 77210-4278 (713) 241-9431, voice (800) 794-4025, fax wilbur.hicks@shell.com Member / Corporate

page15

Brodrick W. Hill Manager, Office of Ombudsman ChevronTexaco North America Upstream 96 South Flagstone Path Circle The Woodland, TX 77381 (936) 321-3541, voice (866) 420-1606, fax brodrickw.hill1@chevrontexaco.com Member / Corporate Janet D. Hill Manager of Dispute Resolution Program / Halliburton Dispute Resolution Program 4100 Clinton Drive, Bldg 19 Houston, TX 77020 (713) 676-5383, voice (713) 676-4470, fax JANET.HILL@HALLIBURTON.COM Member / Corporate Eugene Hoeven Assistant Director, User Charges International Air Transport Assoc.The Americas & ICAO 800 Place Victoria, Room 1264 P.O. Box 113 Montreal, PQ, Canada, H4Z 1M1 (514) 874-0202 X3598, voice (514) 874-2653, fax hoeven@iata.org Member / Non-Profit William E. Hogg World Wide Ombudsman Otis Limited P.O. Box 3301 Wokingham, Berks, RG41 2FU United Kingdom 44-118-977-6863, voice 44-118-977-6791, fax BILL.HOGG@OTIS.COM Member / Corporate Peter D. Hopkins WCB Ombudsman Workers Compensation Board of BC 6951 Westminster Hwy Richmond, BC, Canada, V7C 1C6 (604) 276-3053, voice (604) 276-3103, fax PHOPKINS@WCB.BC.CA Member / Government

page16

Frank T Horn 846 Roan Valley Drive Mountain City, TN 37683 (423) 727-1525, voice Retired Sharon Howard RN, Ombudsman Munroe Regional Medical Center 131 SW 15th Street PO Box 6000 Ocala, FL 34478 (352) 351-7394, voice (352) 402-5069, fax sharonhoward@mrhs.org Member / Academic Charles L. Howard Partner Shipman & Goodwin LLP One American Row Hartford, CT 06103-2819 (860) 251-5616, voice (860) 251-5699, fax CHOWARD@GOODWIN.COM Associate / Other Kimberley J. Howell Ombudsman Bonneville Power Administration 909 1st Avenue - Suite 380 Seattle, WA 98104-3636 (206) 220-6770, voice (206) 220-6807, fax kjhowell1@bpa.gov Member / Government John S. Howell, Jr. Assistant To Chairman Employee Issues DTE Energy 2000 2nd Ave, Room 2075 WCB Detroit, MI 48226 (313) 235-8827, voice (313) 235-0762, fax HOWELLJ@DTEENERGY.COM Member / Corporate Robert L. Hutchins 2809 Still Leaf Lane Ellicott City, MD 21042 (410) 465-6378, voice (410) 465-6378, fax RLHUTCH@MSN.COM Retired

I Karen A. Intrater, Esq. Managing Counsel US Postal Service Law Department Employment & Labor Law 475 L’Enfant Plaza, SW Washington, DC 20260-1150 (202) 268-3026, voice (202) 268-5402, fax kintrater@usps.gov Friend of TOA / Attorney Thomas Irvine Complaints Resolution Mgr. Ontario Power Generation 700 University Ave H19 G12 Toronto, ON, Canada, M5G 1X6 (416) 592-8179, voice (416) 592-5644, fax tom.irvine@com Member / Corporate Angela Isaiah-Payne Assistant Ombudsman Los Angeles County Department of Ombudsman 18411 Crenshaw Blvd., Suite 240 Torrance, CA 90504 (310) 352-3848, voice (310) 352-3704, fax aisaiah-payne@bos.co.la.ca.us Member / Government

J Lawrence A. Jagneaux, Jr. Senior Ombudsman & Mediator Halliburton Dispute Resolution Program 4100 Clinton Drive - Bldg 19 Houston, TX 77020 (713) 676-5383, voice (713) 676-3384, fax lawrence.jagneaux@halliburton.com Member / Corporate

THE OMBUDSMAN ASSOCIATION

Alexander B. Jamison 7158 East Caballo Circle Paradise Valley, AZ 85253 (480) 905-0423, voice Member / Other Bernice Jee EDR Program Administrator Morgan Stanley Dean Witter 195 Broadway, 19th Floor New York, NY 10007 (917) 790-5501, voice (917) 790-5952, fax bernice.jee@morganstanley.com Friend of TOA / Human Resource Karen Joffe Principal Working Diplomacy 902 Rose Avenue Piedmont, CA 94611 (510) 654-9114, voice (510) 654-0196, fax karen@joffes.com Associate / Corporate Donald Johnson Director American Express Company 101 JFK Parkway, UMC 35-05-01 Short Hills, NJ 07078 (973) 379-2992, voice DONALD.JOHNSON@AEXP.COM Associate / Corporate Shirley E. Jones Ombudsperson/ Associate Admin. for Air Traffic Services Federal Aviation Administration 800 Independence Ave., SW - 1020F Washington, DC 20591 (202) 267-3783, voice (202) 267-5373, fax shirley.e.jones@faa.gov Member / Government Wendell B. Jones Laboratory Ombudsman Sandia National Laboratories P.O. Box 5800 MS 0620 Albuquerque, NM 87185-0620 (505) 845-8301, voice (505) 844-9768, fax wbjones@sandia.gov Member / Government

THE OMBUDSMAN ASSOCIATION

Rena F. Jones Director, External Affairs Division Social Security Administration 6401 Security Blvd.

Suite 300 Altmeyer Bldg.

Baltimore, MD 21235 (410) 966-9158, voice (410) 966-9201, fax rena.jones@ssa.gov Associate / Government

K C. Richard Kalin Principal North American Mediation Assoc.

3460 East Kentucky Avenue Denver, CO 80209 (303) 765-2921, voice (303) 765-2921, fax crkalin@msn.com Friend of TOA / Non-Profit Maureen M. Kammer Ombudsman Program Coordinator Social Security Administration 6340 Security Blvd. Bldg. Ste 206 Room 4-S-1, Operations Building Baltimore, MD 21235 (410) 966-4231, voice (410) 965-5705, fax maureen.kammer@ssa.gov Member / Government Alan Katz 16 Devon Road Larchmont, NY 10538 (914) 834-7088, voice (914) 834-2311, fax akatz@aol.com Friend of TOA / Other Kimberly L Kemp Operations & Mgmt Consultant Mgr Florida Dept. of Revenue P.O. Box 5906 501 S Calhoun St, Room 402 Tallahassee, FL 32315-5906 (850) 921-1202, voice (850) 922-9252, fax KEMPK@DOR.STATE.FL.US Associate / Government

Marianne C. Ketels Associate Ombudsman The Bureau of Alcohol, Tobacco and Firearms / (ATF) 650 Massachusetts Avenue ATTN: Tech World, Room 844 Washington, DC 20226 (202) 927-3538, voice (202) 927-0006, fax mcketels@atfhq.atf.treas.gov Member/ Government Teryl Kieswetter Group Insurance Ombudsman Liaison Clarica Life Insurance Company 227 King St South P.O. Box 1601 STN Waterloo Waterloo, ON, Canada, N2J 4C5 (519) 888-8000 x5304, voice (519) 888-2079, fax teryl.kieswetter@clarica.com Member / Other G. Michael Kilpatrick Ombudsperson San Diego County Water Authority P.O. Box 600217 San Diego, CA 92160 (877) 331-6072, voice (619) 286-6560, fax Member / Government Monte C. King Ombuds Shell Oil Company One Shell Plaza P.O. Box 4278 Houston, TX 77252-4278 (713) 241-3099, voice (800) 794-4025, fax mcking@shell.com Member / Corporate Freada Klein, Ph. D. President Klein Associates, Inc. One Broadway, 10th Fl Cambridge, MA 02142 (617) 577-1513, voice (617) 225-2885, fax FKLEIN@KLEINASSOCIATES.COM Associate / Other

page17

Jim Konetsky Ombuds Officer God’s Love We Deliver 166 Avenue of the Americas New York, NY 10013-1207 (212) 294-8147, voice (212) 294-8101, fax JKONETSKY@GLWD.ORG Member / Non-Profit

Heather Laing Ombudsman Sanlaing Ltd 666 Burrard Street, Suite 500 Vancouver, BC, Canada, V6C 3P6 (604) 685-8329, voice (604) 688-2703, fax SANLAING@AOL.COM Member / Corporate

Donna F. Kramer Ombudsperson Central Washington University 400 E. 8th Avenue Ellensburg, WA 98926-7501 (509) 963-1466, voice (509) 963-3206, fax ombuds@cwu.edu Member / Academic

Marcia K. Larkins, DVM Ombudsman Food & Drug Administration Center for Veterinary Medicine 7519 Standish Place, Room 165 Rockville, MD 20855 (301) 827-4535, voice (301) 827-4572, fax mlarkins@cvm.fda.gov Associate / Government

Walter L. Krudop Consultant P.O. Box 631747 Houston, TX 77262 (713) 703-3177, voice 1(800)-339-7083, fax wlkrudop@earthlink.net Associate / Corporate Gregory A. Kyles Ombudsman Halliburton Dispute Resolution Prog.

4100 Clinton Drive Bldg 19, Room 214n Houston, TX 77020 (800) 947-7658, voice (713) 676-4470, fax GREGORY.KYLES@HALLIBURTON.COM Member / Corporate

L Auryse Lacroix Consultant-Employee Ombudsman RBC Financial Group P.O. Box 1 Royal Bank Plaza Toronto, ON, Canada, M5J 2J5 (416) 974-4775, voice (416) 974-4761, fax AURYSE.LACROIX@ROYALBANK.COM Member / Corporate

page18

Dennis Lazzar Organizational Ombudsman Environmental Protection Agency- Region 10 1200 Sixth Avenue, OMP-144 Seattle, WA 98101 (206) 553-2661, voice (206) 553-7348, fax lazzar.dennis@epa.gov Member / Government Andrew S. Leben Security Manager Smithsonian Institute Office of Protection Services 10th & Jefferson Dr. SW- A&I 2480 Washington, DC 20560-0424 (301) 238-6616, voice (301) 238-3204, fax LEBENA@OPS.SI.EDU Associate / Government James A. Lee, Ph.D. Ombudsperson United Nations Development Prog.

One United Nations Plaza New York, NY 10017 (212) 906-5748, voice (212) 906-5776, fax james.lee@undp.org Member / Government

Don Leeds EVP: Special Projects Take-Two Interactive 575 Broadway New York, NY 10012 (212) 334-6633, voice don.leeds@take2games.com Associate / Other Susan Leith Ombudsman Citizenship & Immigration Canada 365 Laurier Avenue West Ottawa, ON, Canada, K1A 1L1 (613) 941-1785, voice (613) 941-1803, fax SUSAN.LEITH@9501DMO.CINA. CIC.X400.GC.CA Member / Government Sharan Lee Levine Attorney Levine & Levine 427 South Burdick Street Kalamazoo, MI 49007 (616) 382 0444, voice (616) 382 0464, fax sllevine@net-link.net Friend of TOA / Other Melanie Lewis Corp. Mgr., Conflict Management Coca-Cola Enterprises Inc. 2500 Windy Ridge Parkway P.O. Box 723040 Atlanta, GA 30339 (770) 989-3010, voice (770) 989-3619, fax melewis@na.cokecce.com Associate / Corporate Dr. Alan J. Lincoln University Ombudsman University of Massachusetts Lowell 1 University Avenue Lowell, MA 01854 (978) 934-3400, voice (978) 934-4083, fax ombuds@uml.edu Member / Academic

THE OMBUDSMAN ASSOCIATION

Terri Loeffler Ombudsman General Land Office P.O. Box 12873 Room 330F Austin, TX 78711-2873 (512) 305-9124, voice (512) 463-6049, fax TERRI.LOEFFLER@GLO.STATE.TX.US Member / Government

Elaine M Lutkitz Ombudsman Federal Reserve Bank of San Francisco 101 Market Street, MS 1290 San Francisco, CA 94105 (415) 974-2138, voice (415) 393-1994, fax ELAINE.LUTKITZ@SF.FRB.ORG Member / Corporate

Ezra Loring, Jr. Ombudsman AZ Dept. of Economic Security 1717 West Jefferson Site Code 010A Phoenix, AZ 85007 (602) 542-5678, voice (602) 542-1381, fax eloring@az.gov Member / Government

Elizabeth Ann Lyle Sr. Research Associate Merck & Co., Inc., Merck Research Laboratories 518 Freeman School Road Harleysville, PA 19438 (215) 652-7771, voice (215) 652-3811, fax elizabeth_lyle@merck.com Friend of TOA / Other

Cynthia Kirk Lovell Ombudsman National Asset Management P.O Box 7999 Fredericksburg, VA 22404 (800) 258-3912, voice (540) 654-5420, fax clovell@ecs-sbs.com Member / Government

Ruth Kwitko Lym 329 Rutledge Street San Francisco, CA 94110 (415) 824-5877, voice (415) 621-4085, fax ruthlym@aol.com Friend of TOA / Other

H. H. Luge Luetjen 25 Fry Road Smithton, MO 65350-2108 (660) 343-5728, voice (660) 343-5267, fax LUGE@ILAND.NET Retired Patricia L Lugo Ombudsperson/Mediation Coordinator Northern Arizona University P.O. Box 5693 Flagstaff, AZ 86011-5693 (928) 523-8757, voice (928) 523-9975, fax PATRICIA.LUGO@NAU.EDU Member / Academic

THE OMBUDSMAN ASSOCIATION

Patricia J. Lynch Ombudsman Pratt & Whitney United Technologies Corp.

400 Main Street, MS 105-01 East Hartford, CT 06108 (860) 565-7612, voice (860) 565-9068, fax lynchpj@pweh.com Member / Corporate

M Bruce J. MacAllister Ombudsman Los Alamos National Laboratory P.O. Box 1663 MS M897 Los Alamos, NM 87545 (505) 665-2837, voice (505) 667-3119, fax macallister_bruce_j@lanl.gov Member / Government Heather MacKenzie Barrister & Solicitor The Integrity Group Suite 500-666 Burrard Street Vancouver, BC, Canada, V6C 3P6 (604) 689-4244, voice (604) 689-4202, fax integrity@telus.net Friend of TOA / Mediator Liz MacLennan Ombudsperson Seneca College of Applied Arts & Technology 1750 Finch Ave. E. Toronto, ON, Canada, M2J 2X5 (416) 491-5050, voice (416) 491-3161, fax liz.maclennan@senecac.on.ca, jada.pierre@senecac.on.ca Member / Academic Margaret MacLennan Assistant Ombudsman Workers Compensation Board of BC 6951 Westminster Highway Richmond, BC, Canada, V7C 1C6 (604) 279-7593, voice (604) 276-3103, fax Member / Government Harry Manasewich Human Factor Dispute Resolutions 13 Peirce St., Suite 1 Arlington, MA 02476 (781) 643-1812, voice hfactordr@aol.com Friend of TOA / Government

page19

Dr. Melissa Marcus Employee Development, Relations & Assistance Programs Director Clemson University P.O. Box 345337 Clemson, SC 29634-5337 (864) 656-2726, voice (864) 656-3366, fax warner@clemson.edu Associate / Academic

William E. Maxwell Associate Ethics Advisor RCMP 1200 Vanier Parkway Ottawa, ON, Canada, K1A 0R2 (613) 993-1683, voice (613) 993-9785, fax bill.maxwell@rcmp-grc.gc.ca Associate / Government

Mary Mareno Kowal Administrative Staff MIT Lincoln Laboratory 244 Wood Street, Bldg D-250 Lexington, MA 02420-9108 (781) 981-7712, voice (781) 981-2398, fax KOWAL@LL.MIT.EDU Member / Academic

Molly K. McAvoy University Ombudsperson Hamline University 1536 Hewitt Ave M/S A1720 St. Paul, MN 55104 (651) 523-2484, voice (651) 523-2489, fax MMCAVOY@GW.HAMLINE.EDU Member / Academic

Victoria B. Mars Ombudsman Mars, Inc. 1301 Wilson Drive West Chester, PA 19380-5963 (610) 430-2509, voice (610) 430-2648, fax VICKY.MARS@EFFEM.COM Member / Corporate

James H. McCall Ombudsman U.S.Treasury - ATF P.O. Box 373 Fairfax, VA 22030 (202) 927-8151, voice (202) 927-0006, fax jhmccall@atfhq.atf.treas.gov Member / Government

Elizabeth Mason Ombuds Shell Oil Company One Shell Plaza P.O. Box 4278 Houston, TX 77210-4278 (713) 241-9447, voice (800) 794-4025, fax eamason@shellus.com Member / Corporate

Mary T. McCauley Trooper/Ombudsman Massachusetts State Police 420 Worchester Rd Framingham, MA 01702 (508) 988-7012, voice (617) 241-0407, fax MARY.MCCAULEY@STATE.MA.US Associate / Government

Stephanie Maxberry Assistant Ombudsman Los Angeles County Department of Ombudsman 18411 Crenshaw Blvd., Suite #240 Torrance, CA 90504-5052 (310) 352-3700, voice (310) 352-3704, fax smaxberry@bos.co.la.ca.us Member / Government

page20

Lewis H. McClam Ombudsman Social Security Administration 307 Altmeyer Building 6401 Security Boulevard Baltimore, MD 21235 (410) 966-2436, voice (410) 966-9201, fax lewis.mcclam@ssa.gov Member / Government

Debra D. McInroy Associate Ombudsman Los Alamos National Laboratory P.O. Box 1663 MS M897 Los Alamos, NM 87545 (505) 665-2837, voice (505) 667-3119, fax deedee@lanl.gov Member / Government Alastair McKay Partners’ Counselor The John Lewis Partnership 171 Victoria Street London, SW1E 5NN United Kingdom 011-44-020-75926375, voice 011-44-020-75926107, fax alastair_mckay@johnlewis.co.ur Associate / Other Martha McKee Ombudsperson Stanford University School of Medicine MSOB Building , Room X301 MC 5404 Palo Alto, CA 94305-5404 (650) 498-5744, voice (650) 498-5865, fax martha.mckee@stanford.edu Member / Academic Carmen C. Mckines Staff Ombudsperson University of California, Berkeley Staff Ombuds Office 2350 Bowditch St. Berkeley, CA 94720-5140 (510) 642-7823, voice (510) 642-9658, fax ccmck@uclink.berkeley.edu Member / Academic John McNamara Chairman Evolution Innovative HR Solutions, LLC P.O. Box 6811 Freehold, NJ 07728 (973) 644-5188, voice (732) 409-3059, fax MCNA@AOL.COM Associate / Other

THE OMBUDSMAN ASSOCIATION

Wallace R. Meissner, Esq. Civil Training Manager Superior Court of the District of Columbia Multi-Door Dispute Resolution John Marshall Annex 500 Indiana Avenue, NW Washington, DC 20001 (202) 879-1974, voice (202) 879-4619, fax meissnerw@dcsc.gov Friend of TOA / Mediator Eugene F. Mensching, Jr. Deputy Ombudsman General Electric Company 3135 Easton Turnpike (w2e) Fairfield, CT 06431 (203) 373-2343, voice (203) 373-3403, fax GENE.MENSCHING@ CORPORATE.GE.COM Associate / Corporate Rolf Meyersohn Ombuds Officer City University Graduate Center 365 Fifth Avenue New York, NY 10016 (212) 817-7191, voice (212) 817-1611, fax RMEYERSOHN@GC.CUNY.EDU Member / Academic Marianne Miller Ombudsperson University of Waterloo 200 University Avenue West Room 2128, Student Life Centre Waterloo, ON, Canada, N2L 3G1 (519) 888-1211 ext.2402, voice mmiller@uwaterloo.ca Member / Academic Michael E. Miller Ombudsman Lucas County Children Services 705 Adams Street Toledo, OH 43624 (419) 213-3253, voice (419) 327-3291, fax mmiller@co.lucas.oh.us Member / Government

THE OMBUDSMAN ASSOCIATION

Mariann B. Miller Deputy Ombudsman NASD, Inc. P.O. Box 9492 Gaithersburg, MD 20898-9492 (240) 386-6267, voice (240) 386-6271, fax MILLERM@NASD.COM Associate / Corporate

Kenny Moore Dir. Org. Design & Corporate Ombuds Key Span Energy 1 Metro Tech Center, 17th Floor Brooklyn, NY 11201-3850 (718) 403-2819, voice KMOORE@KEYSPANENERGY.COM Member / Corporate

Melinda Miner Dispute Resolution Analyst Halliburton Dispute Resolution Program 4100 Clinton Drive, Bldg 19 Houston, TX 77020 (713) 676-5383, voice (713) 676-4470, fax MELINDA.MINER@HALLIBURTON.COM Member / Corporate

Paul Morrad Assistant Ombudsman Workers Compensation Board of BC 6951 Westminster Hwy Richmond, BC, Canada, V7C1C6 (604) 214-6727, voice (604) 276-3103, fax PMORRAD1@WCB.BC.CA Member / Government

Gladys C. Mitchell Ethics Officer / Ombudsman Affiliated Computer Services, Inc. 1200 K Street, NW - 12th Floor Washington, DC 20005 (202) 414-3720, voice (202) 289-8274, fax gladys.mitchell@acs-inc.com Associate / Corporate Timothy E. Mohrhaus Ombudsman The Union Institute and University 440 E. McMillan Street Cincinnati, OH 45206-1947 (513) 487-1196, voice timothy.mohrhaus@tui.edu Member / Academic Francine Montemurro University Ombudsman Binghamton University P.O. Box 6000 Binghamton, NY 13902-6000 (607) 777-2388, voice (607) 777-2556, fax MONTE@BINGHAMTON.EDU Member / Academic

Sue L. Morris The Staff Ombudsman Scotiabank The Staff Ombuds Office 1 Richmond Street West, 7th Floor Toronto, ON, Canada, M5H 1H1 (416) 866-3501, voice (416) 866-7535, fax sue.morris@scotiabank.com Member / Government Warren Morris Lawyer/ Mediator/ Consultant WM-Lawyer Mediator & Consultant 429 Danforth Avenue, Suite 450 Toronto, ON, Canada, M4K 1P1 (416) 465-7708, voice (416) 465-5109, fax wmorris@mediate.com Friend of TOA / Mediator Stephanie Morse-Shamosh 1st VP - Program Facilitator Paine Webber Inc. Issue Resolution Office 1285 Ave of the Americas New York, NY 10019 (212) 649-8015, voice (212) 713-1363, fax Friend of TOA / Corporate

page21

Craig B. Mousin University Ombudsperson DePaul University 1 East Jackson Blvd.

CNA 8th Floor Chicago, IL 60604 (312) 362-8707, voice (312) 362-5706, fax cmousin@depaul.edu Member / Academic

Marvin Neal Ombudsman Coca-Cola Enterprises Inc. 2500 Windy Ridge Parkway Suite 145 South Atlanta, GA 30339 (678) 589-5420, voice (678) 589-5426, fax mneal@na.cokecce.com Member / Corporate

Don Noack Corporate Ombudsman Sandia National Laboratories P.O. Box 5800 MS 0620 Dept 00011 Albuquerque, NM 87185-0620 (505) 844 -2145, voice (505) 844 -9768, fax DDNOACK@SANDIA.GOV Member / Government

Mary Murphy Ombudsperson International Monetary Fund 700 19th Street NW, IS2 - 220 Washington, DC 20431 (202) 623 4660, voice (202) 623 6399, fax MMURPHY@IMF.ORG Member / Non-Profit

Janet L. Newcomb Consulting Ombudsman 18311 Gum Tree Lane Huntington Beach, CA 92646 (714) 847-8933, voice (714) 847-8933, fax JASNET714@AOL.COM Retired

Carolyn Noorbakhsh Office of the Ombudsman Coors Brewing Co. P.O. Box 4030, RR 607 Golden, CO 80401 (303) 215-0711, voice (303) 215-0823, fax carolyn.noorbakhsh@coors.com Member / Corporate

Dolores Murray Ombudsperson Telus Communications, Inc. 411 1st SE, 26th Floor Calgary, AB, Canada,T2G 4Y5 (403) 530-4644, voice (403) 262-9574, fax DOLORES.MURRAY@TELUS.COM Member / Corporate Nonie Muse Shore Mediator 1015 Fiske Street Pacific Palisades, CA 90272 (310) 454-8205, voice (310) 454-8493, fax noniemuse@aol.com Associate / Corporate

N Thomas Neal Ombudsperson - Dialog Admin Carrier Corp.

One Carrier Place P.O. Box 4015 Farmington, CT 06034-4015 (860) 674-3133, voice (860) 674-3103, fax THOMAS.NEAL@CARRIER.UTC.COM Member / Corporate

page22

Shirley T. Newman, M.A. Ombudsperson Chicago State University 9501 S. King Drive, Sub 263 Chicago, IL 60628 (773) 995-2496, voice (773) 821-2850, fax S-NEWMAN@CSU.EDU Member / Academic Rick Nichols Ombudsman Productive Workplace Relations 3405 Fish Creek Road Estes Park, CO 80517 (970) 577-8943, voice (970) 577-8943, fax ombuds@aol.com Member / Government Darwin Niekerk Senior Director #nh362 Coors Brewing Co. 311 10th Street Golden, CO 80401 (303) 277-2901, voice (303) 277-5692, fax DARWIN.NIEKERK@COORS.COM Associate / Corporate

Brian Nugent Ombudsman Sikorsky Aircraft Corp. a United Technologies Company 6900 Main Street (MS-S125A) P.O. Box 9729 Stratford, CT 06515-9129 (203) 386-6630, voice (203) 386-6646, fax bnugent@sikorsky.com Member / Corporate

O Susan W. O’Brien Co-Director Pro Health 689 Main Street Fitchburg, MA 01420 (978) 343-6259, voice susano_prohealth@yahoo.com Friend of TOA / Other

Jani K. Niner Volunteer Mediator DRC of Yakima 309 South Sampson Ellensburg, WA 98926 (509) 963-2972, voice Friend of TOA / Other THE OMBUDSMAN ASSOCIATION

Joseph F. O’Connor Faculty Ombudsman Georgetown University 1300 36th Street, NW P.O. Box 571196 Washington, DC 20057 (202) 784-1792, voice (202) 784-2190, fax OCONNORJ@ GUNET.GEORGETOWN.EDU Member / Academic Nicolas Oetterli Lic.Iur. / Ombudsman Swiss Travel Industry CH-8801 Thalwil, P.O. Box Switzerland 011-411-722-2262, voice 011-411-722-2263, fax nicolas.oetterli@ ombudsmantouristik.ch Member / Non-Profit Bonnie B.C. Oh, Ph.D. Faculty Ombuds Officer/Distinguished Prof. of Korean Studies Georgetown University 1300 36th St., NW P.O. Box 571196 Washington, DC 20057 (202) 784-1791, voice (202) 784-2190, fax OHB@GEORGETOWN.EDU Member / Academic Karen S. Ohlsson Associate Director and Staff Ombud Kennesaw State University Center for Conflict Management 1000 Chastain Road, MB #2302 Kennesaw, GA 30144-5591 (770) 423-6299, voice (770) 423-6880, fax kohlsson@kennesaw.edu Member / Academic Juliette Okotie-Eboh, Ph.D. Senior VP and Ombudsman Detroit Medical Center Harper University Hospital 3990 John R. Street One Brush South, Suite 1723 Detroit, MI 48201 (313) 745-7907, voice (313) 745-1520, fax jokotie@dmc.org Member / Non-Profit THE OMBUDSMAN ASSOCIATION

Kathryn A. O’Leary Assistant To Corporate Ombudsman United Technologies Corporation One Financial Plaza, MS 522 Hartford, CT 06101 (860) 728-6445, voice (860) 728-6448, fax OLEARYK@CORPHQ.UTC.COM Associate / Corporate Carol Orme-Johnson Mediator, Assistant Dean Massachusetts Institute of Technology 77 Massachusetts Avenue - E32-133 Cambridge, MA 02139-4301 (617) 253-7848, voice (617) 253-7776, fax carolorm@mit.edu Friend of TOA / Academic Cheryl Otto Barrister & Solicitor The Integrity Group Suite 500-666 Burrard Street Vancouver, BC, Canada, V6C 3P6 (604) 689-4244, voice (604) 689-4202, fax integrity@telus.net Friend of TOA / Mediator

P Amanda T. Pace Ombuds Director The Coca-Cola Company P.O. Box 1734 Atlanta, GA 30301 (404) 676-2580, voice (404) 676-4903, fax apace@na.ko.com Member / Corporate Jean K. Paddock, Ph.D. Associate Director - CSR National Institutes of Health 6701 Rockledge Drive Room 5100 - MSC 7850 Bethesda, MD 20892-7850 (301) 435-1163, voice (301) 480-2241, fax paddockj@csr.nih.gov Associate / Government

Stephanie J. Palmer Assistant Inspector General for Executive Operations Social Security Administration 502 Southview Drive Riva, MD 21140 (410) 956-0889, voice (410) 956-3235, fax riva32@juno.com Friend of TOA / Government Beata D. Panagopoulos KSG Ombuds Program Coordinator John F. Kennedy School of Government Harvard University Library 79 JFK Street Cambridge, MA 02138 (617) 496-1775, voice (617) 496-1972, fax beata_panagopoulos@harvard.edu Friend of TOA / Other Jeffrey D. Paquin Partner, ADR & Conflict Management Services 3620 Woodshire Chase Marietta, GA 30066 (770) 321-4367, voice (770) 321-4376, fax jeff.paquin@adrcms.com Associate / Corporate Priscilla Kim Park, J.D., M.D.R. Conflict Management & Dispute Resolution The ADR Offices of Priscilla Kim Park 4603 Mill Wood Drive Colleyville, TX 76034 (817) 498-9863, voice (817) 498-8123, fax mail@pkpark.com Member / Other Jessalyn L. Pendarvis Director, Office of Equal Opportunity Programs The United States Agency for International Development / RRB 1300 Penn. Avenue, NW; Suite 2.9 C Washington, DC 20523 (202) 712-1392, voice (202) 216-3370, fax jpendarvis@usaid.gov Associate / Government

page23

Renee Penman Ombudservices Kent School District Administration Center 12033 SE 256th Street, D-1100 Kent, WA 98031-6643 (253) 373-7117, voice (253) 373-7145, fax rpenman@kent.k12.wa.us Associate / Academic

Jean-Pierre Plaze Ombudsman Masterfoods SCS C/o Unisabi Boulevard Des Chenats - BP 7 St. Denis-de-l’Hotel 45550, France 33-2-38-59-62-20, voice 33-2-38-59-61-72, fax jean.pierre.plaze@eu.effem.com Member / Corporate

Falisa Peoples Sr. Business Manager Georgetown University 37th & O Street G-19 Healy Hall NW Washington, DC 20057 (202) 687-3103, voice (202) 687-6542, fax PEOPLESF@GEORGETOWN.EDU Associate / Academic

Martin Porter HR Manager Anheuser-Busch Companies Corp. Human Resources 1 Busch Place - CHR 181-1 St. Louis, MO 63118 (314) 577-9079, voice (314) 577-9649, fax Associate / Corporate

Marc Perry, PhD Ombudsman State of New Mexico Medical Assistance Division 2025 South Pacheco Street Santa Fe, NM 87505 (505) 827-6210, voice (505) 827-3185, fax marc.perry@state.nm.us Member / Government Richard M. Peterson President, Board of Directors Regional Center of Orange County 11 Marquette Way Coto De Caza, CA 92679 (949) 713-6655, voice (949) 713-6633, fax Friend of TOA / Government Kathy Phelan Ombudsman / Director of Production CAI/Recon Optical, Inc. 550 West NW Highway Barrington, IL 60010-3094 (847) 381-2400, Ext 2250, voice (847) 381-4987, fax kathy_phelan@roi.bourns.com Member / Corporate

page24

Michael Powell 8531 Preakness Place Gainesville, VA 20155 (703) 754-3845, voice (703) 754-1903, fax mpowell1@msn.com Friend of TOA B. Gayle Prager Associate Ombuds University of Cincinnati 120 Student Government Pavilion P.O. Box 210180 Cincinnati, OH 45221-0180 (513) 556-5956, voice (513) 556-5959, fax gayle.pager@uc.edu Member / Academic Theresa L. Prator Ombudsperson Los Angeles World Airports 1 World Way Los Angeles, CA 90045 (310) 646-5045, voice (310) 337-0714, fax TPrator@lawa.org Member / Government

Lori Purdy Staff Ombudsman, Scotiabank 1 Richmond Street West Toronto, ON, Canada, M5H 1H1 (905) 877-5185, voice (416) 866-7535, fax lori.purdy@scotiabank.com Member / Corporate Larry Putman University Ombudsperson Northern Arizona University P.O. Box 5693 Flagstaff, AZ 86011-5693 (928) 523-9358, voice (928) 523-9975, fax larry.putman@nau.edu Member / Academic Karen Putterman, M.D. VP for Academic Affairs University of Medicine and Dentistry of NJ 65 Bergen Street, Rm 1441 Newark, NJ 07107-3001 (973) 972-4380, voice (973) 972-5320, fax putterma@umdnj.edu Friend of TOA / Academic

Q Dr. Odida T. Quamina Ombudsperson Seneca College of Applied Arts & Technology 1750 Finch Avenue East Toronto, ON, Canada, M2J 2X5 (416) 491-5050, et2029, voice (416) 494-3161, fax odida.quamina@seneca.on.ca Member / Academic

THE OMBUDSMAN ASSOCIATION

R Nancy G. Radcliff Director of Customer Service Bronson Healthcare Group 601 John Street, Box 50 Kalamazoo, MI 49007 (616) 341-6228, voice (616) 341-8342, fax RADCLIFN@BRONSONHG.ORG Associate / Corporate Lori Raggio Director, Org Consulting Svc Sheppard Pratt Health Plan 6501 N. Charles Street P.O. Box 6815 Baltimore, MD 21285 (410) 938-3235, voice (410) 938-4099, fax LRAGGIO@APSHEALTHCARE.com Associate / Non-Profit Sheila Ralston Corporate Ombudsman Fleet Bank 100 Federal Street MA DE 10015C Boston, MA 02110 (617) 434-7339, voice (617) 434-7227, fax SHEILA_B_RALSTON@FLEET.COM Member / Corporate Mauricio A. Ramos Assistant Campus Ombudsperson University of California, LA 501 Westwood Plaza, Suite 501 Los Angeles, CA 90095-1508 (310) 825-7627, voice (310) 206-2545, fax mramos@conet.ucla.edu Member / Academic Howard P. Ramseur, Ph.D. Organizational Consultant/ Psychologist Ramseur Associates 375 Bellevue Ave., # 402 Oakland, CA 94610 (510) 663-7036, voice hpram2@aol.com Friend of TOA / Mediator

THE OMBUDSMAN ASSOCIATION

Anu Rao University Ombudsman Princeton University Ombuds Office 179 Nassau Street Princeton, NJ 08544-5264 (609) 258-1775, voice (609) 258-1588, fax ANU@PRINCETON.EDU Member / Academic Craig Rashkis 1038 9th Street, Apt. E Santa Monica, CA 90403 (310) 383-9778, voice crashkis@hotmail.com Associate / Other Lewis A Redding JPL Ombudsperson Jet Propulsion Laboratory 4800 Oak Grove Drive 114-120 Pasadena, CA 91109 (818) 354-7045, voice (818) 393-3960, fax LEWIS.A.REDDING@JPL.NASA.GOV Member / Government Arlene M. Redmond 161 East 90th Street, #5A New York, NY 10128 (212) 348-2999, voice (212) 426-5853, fax a.red@verizon.net Member / Corporate David Rehel Manager, Employee Consulting Services Bank of Montreal 105 St-Jacques, 8th Floor Montreal, PQ, Canada, H2Y 1L6 (514) 877-5925, voice (514) 877-8008, fax david.rehel@bmo.com Associate / Corporate Vincent J. Riley Ombudsman 5028 North 25th Road Arlington, VA 22207 (703) 536-7939, voice (703) 241-8523, fax VJAMESR@AOL.COM Retired

Jack M. Risewick Human Resources Consultant 10 Sahara Drive Rochester, NY 14624-2253 (716) 247-4768, voice COFBOARD@FRONTIERNET.NET Retired Sergeant Joette E. Robin Massachusetts State Police 470 Worcester Road Framingham, MA 01702 (508) 820-2678, voice (508) 820-2613, fax joette.robin@pol.state.ma.us Associate / Government Toni P. Robinson Ombudsperson, MIT 100 Memorial Drive, #2-7a Cambridge, MA 02142 (617) 253-5921, voice (617) 253-1931, fax TROBINS@MIT.EDU Member / Academic Del Rocha 7 Longview Drive Westport, MA 02790 (508) 636-3067, voice (508) 636-6094, fax ROCHAD36@AOL.COM Retired Joan M. Rodriguez 5744 Diamond Point Circle El Paso, TX 79912 (915) 587-0667, voice JOANMARIEE@AOL.COM Retired Sarah F. Rogers 1202 Gatewood Drive Alexandria, VA 22307-2029 (703) 904-8908, voice Sarah.Rogers@eds.com Member / Government Timothy D. Romps Ombudsman Bayer Corp.

100 Bayer Rd Pittsburgh, PA 15205-9741 (412) 777-2185, voice (412) 778-6524, fax TIM.ROMPS.B@BAYER.COM Member / Corporate page25

Mary Rowe Ombudsperson MIT 77 Massachusetts Avenue Room 10-213 Cambridge, MA 02139 (617) 253-5921, voice (617) 253-1931, fax mrowe@mit.edu Member / Academic

Alfonso Sanchez Ombudsman The World Bank 1818 H Street, NW MSN MC 12-1220 Washington, DC 20433 (202) 473-0001, voice (202) 522-1612, fax asanchez@worldbank.org Member / Other

Roxanne E. Schreiber Associate Ombudsman University of Idaho P.O. Box 441105 Brink Hall, M-6 Moscow, ID 83844-1105 (208) 885-6151, voice (208) 885-8947, fax SCHREIBR@UIDAHO.EDU Member / Academic

Deborah Rozanski 2240 NW 170th Ave Pembroke Pines, FL 33028 (305) 869-2836, voice (305) 869-2537, fax debninbil@aol.com Friend of TOA / Government

Raquel Sandler Assistant To LA&C Regional Ombudsperson American Express Company 14901 Nw 79th Court Umc: 39-02-01 Hialeah, FL 33016 (305) 231-0375, voice (305) 231-0372, fax RAQUEL.SANDLER@AEXP.COM Associate / Corporate

Judi Segall University Ombudsperson Stony Brook University Ombuds Office W0505 Melville Library Stony Brook, NY 11794-3373 (631) 632-9200, voice (631) 632-9276, fax jsegall@notes.cc.sunysb.ebu Member / Academic

Patricia Ruggieri Director of Ethics and Business Practices / Ombudsman Sony Electronics, Inc. 155 Tices Blvd., MD 3-12 Woodcliff Lake, NJ 07424 (201) 930-7225, voice (201) 930-6165, fax patricia.ruggieri@am.sony.com Member / Corporate

S Eva-Maria Sachse Ombuds, VP HR McDonald’s Deutschland Eschenstr. 13 82024 Taufkirchen, Germany 0049-89- 614 66622, voice 0049-89-614-66624, fax eva-maria.sachse @mcombudsperson.de Member / Corporate Maile Sagen University Ombudsperson University of Iowa Office of the Ombudsperson C108 Seashore Hall Iowa City, IA 52242-1402 (319) 335-3608, voice (319) 335-3071, fax maile-sagen@uiowa.edu Member / Academic page26

Lillian Santa Maria University Ombudsman University of Cincinnati 335 Tuc, Ml 180 Ombuds Office Cincinnati, OH 45221-0180 (513) 556-5956, voice (513) 556-5959, fax LILLIAN.SANTA-MARIA@UC.EDU Member / Academic

Justine Sentenne Corporate Ombudsman Hydro Quebec 75 Rene Levesques West - 3rd Floor Montreal, PQ, Canada, H2Z 1A4 (514) 289-4846, voice (514) 289-2541, fax sentenne.justine@hydro.qc.ca Member / Corporate

Melvyn J. Schlosser Executive Director Verizon Office of Ethics and Business Compliance 1095 Avenue of the Americas, Room 2301 New York, NY 10036 (212) 395-5037, voice (212) 391-2425, fax Associate / Corporate

Marie-France Sevestre Mediator United Nations High Commissioner for Refugees 94, Rue De Montbrillant P.O. Box 2500 Geneve 2 Depot, CH-1211 Switzerland 41-22-739-86 85, voice 41-22-739-73 40, fax sevestre@unhcr.ch Member / Other

Janis Schonauer Ombudsperson California Institute of Technology Mail Code 4-40 Pasadena, CA 91125 (626) 395-6990, voice (626) 792-9917, fax JANISLYN@CALTECH.EDU Member / Academic

Patrick M Shannahan Ombudsman - Citizens’ Aide Arizona Ombudsman 3737 N 7th St., Suite 209 Phoenix, AZ 85014 (602) 277-7292, voice (602) 277-7312, fax pshannahan@azoca.org Associate / Government

THE OMBUDSMAN ASSOCIATION

Mary Ann Shea Director,Teaching Programs Faculty Teaching Excellence Program University of Colorado-Boulder Campus Box 360 Boulder, CO 80309-0360 (303) 492-4985, voice (303) 492-7406, fax maryann.shea@colorado.edu Associate / Academic Robert J. Sheardy Senior HR Manager Pacific Bell 1040 Leavenworth, Suite 301 San Francisco, CA 94109-5012 (925) 973-3496, voice (925) 806-9820, fax RSHEARDY@PACBELL.NET Member / Corporate Mary G. Simon Consulting Ombuds 17159 SE 100th Street Renton, WA 98059 (425) 687-0900, voice (425) 687-9124, fax ombudsmgs@attbi.com Member / Corporate Maria Simpson, Ph.D. Personal Skills Management 1235 Brockton Avenue, #205 Los Angeles, CA 90025 (310) 826-7440, voice (310) 826-0244, fax psm@earthlink.net Associate / Corporate Karl A. Slaikeu, Ph.D. President Chorda Conflict Management, Inc. 1717 West 6th, Suite 215 Austin, TX 78703 (512) 482-0356, voice (512) 474-4645, fax kslaikeu@chorda.com Friend of TOA / Corporate Burt Slesinger Ombudsman 722 Wingfoot Lane Melbourne, FL 32940-7855 (321) 254-2134, voice SLESINGERBURT@SPACEY.NET Retired

THE OMBUDSMAN ASSOCIATION

Maggie Sloane 4629 Castanea Rd. Efland, NC 27243 (919) 304-5993, voice (919) 304-5993, fax msloane@mindspring.com Associate / Academic Alfred G. Smith Ombudsman African Development Bank B.P. V316 Abidjan Abidjan, Cote d‘Ivoire 00001, Africa 225 20 20 4478, voice 225 20 20 4943, fax A.SMITH@AFDB.ORG Member / Non-Profit

Al L. Smith Director, HR Mgmt. Division State of Oklahoma Dept. of Human Services Human Resources Mgmt. Division P.O. Box 25352 Oklahoma City, OK 73125 alsspnr@aol.com Friend of TOA / Human Resource Rema Smith Vice President, Human Resources TIAA-CREF 730 Third Avenue New York, NY 10017 (212) 916-4802, voice (212) 916-6594, fax Associate / Non-Profit

Beverly Smith Ombudsman Hartford Financial Services Hartford Plaza, HO - 1 Hartford, CT 06115 (860) 547-6926, voice (860) 547-4991, fax beverly.smith1@thehartford.com Friend of TOA / Corporate

Lawrence P. Sovinsky Principal Facilitated Negotiations 2322 Wood Avenue Colorado Springs, CO 80907-6774 (719) 520-1611, voice (719) 599-1413, fax LSOVINSKY@YAHOO.COM Associate / Corporate

Charles L. Smith Managing Director Raja Concepts, Inc. 460 Cola Ballena - Unit F Alameda, CA 94501-3674 (510) 814-0436, voice (510) 814-0199, fax cvicarofvin@aol.com Friend of TOA / Other

Patricia Sponsler Ombudsperson Visionary Consulting, Inc. 23 West Point Drive Cocoa Beach, FL 32931 (321) 784-2075, voice (321) 784-3523, fax baboou@digital.net Associate / Corporate

John C. Smith Assistant Director of Evening Support Service Richard Stockton College of NJ P.O. Box 195 Pomona, NJ 08240 (609) 652-4290, voice (609) 748-5557, fax smithjc@stockton.edu, smithjcii@att.net Friend of TOA / Other

Rock St. Jacques Ombudsman La Federation Des Caisses Desjardins Du Quebec 1, Complexe Desjardins C.P. 7, Succursale Desjardins Montreal, PQ, Canada, H5B 1B2 (514) 281-7793, voice (514) 281-7855, fax rock.st-jacques @ccpedq.desjardins.com Member / Corporate

page27

Roberta J. Steinhardt Ombudsperson University of Colorado 4200 East Ninth Ave - #C217 Denver, CO 80262 (303) 315-0563, voice ROBERTA.STEINHARDT@UCHSC.EDU Member / Academic Jane A. Stephenson Mediator 3829 Nantucket Plano, TX 75023 (972) 964-2288, voice (972) 964-2287, fax planojas@aol.com Friend of TOA / Other Mary Beth Stevens Los Alamos National Laboratory P.O. Box 1663, MS M896 Los Alamos, NM 87545 (505) 665-2837, voice (505) 667-3119, fax Member / Government Anne Stewart Service Learning Coord.

Del Mar College P.O. Box 3791 Corpus Christi, TX 78463-3791 (361) 698-1336, voice (361) 698-1936, fax ASTEWART@DELMAR.EDU Associate / Academic Joli Stieber Crate & Barrel 530 Stanford Shopping Center Palo Alto, CA 94304 (650) 321-7800, voice (650) 324-9026, fax joljozs@msn.com Associate / Other Cathie Stoner Assistant To Japan Regional Ombudsperson American Express International Level 3, Hitachi Tower 16 Collyer Quay 49318, Singapore 011-65-39-28309, voice 011-65-2- 98-0640, fax CATHIE.H.STONER@AEXP.COM Associate / Corporate

page28

Cathy Toth Sturkie Administrative Assistant Clemson University Faculty Senate Office R.M Cooper Library Clemson, SC 29634-5104 (864) 656-2456, voice (864) 656-3025, fax Scathy@clemenson.edu Associate / Academic Janis Lynn Sullivan-Chalmers Emea Regional Ombudsperson American Express Europe Ltd. Amex House Edward Street Msc:52-02-008 Brighton, Sussex, BN2 2LP United Kingdom 011-44-1273-577-010, voice 011-44-1273-600-392, fax JAN.SULLIVAN-CHALMERS @AEXP.COM Member / Corporate Nyaree Sunnasy Employee Ombudsman RBC Financial Group P.O. Box 1 Royal Bank Plaza Office of the Ombudsman Toronto, ON, Canada, M5J 2J5 (416) 974-2861, voice (416) 974-4761, fax nyaree.sunnasy@royalbank.com Member / Corporate Virginia Swain, M.A. Director The Institute for Global Leadership Box 20044 Worcester, MA 01602 (508) 753-4172 /7683, voice (508) 753-7683, fax vswain@global-leader.org Friend of TOA / Corporate Robin L. Sweeney Yucca Mountain Federal Ombuds Department of Energy 1551 Hillshire Drive, Suite B Las Vegas, NV 89134 (702) 794-1417, voice (702) 794-5038, fax ombuds@ymp.gov Member / Government

T Barbara Taggart Employee Concerns/ Technical Programs Admin.

Entergy Nuclear Northeast Indian Point 3 Nuclear Power Plant P.O. Box 308 Mail Stop: 48-2-E Buchanan, NY 10511 (914) 788-2968, voice (914) 736-3021, fax btaggart@entergy.com Friend of TOA / Corporate Yoshiko Takahashi Ombudsperson/professor Keio University- H.P. Committee Ofc 2-15-45, Minato-ku Tokyo, 108-8345, Japan 81 (3) 5427-1629, voice 81 (3) 5427-1630, fax yoshiko@sfc.keio.ac.jp Member / Academic Robert Taylor Ombudsman Los Angeles County Department of Ombudsman 18411 Crenshaw Blvd., Suite 240 Torrence, CA 90504 (310) 352-3799, voice (310) 352-3704, fax rtaylor@bos.co.la.ca.us Member / Government Linda S. Taylor Administrator/Ombudsman St. Jude Children’s Research Hospital 332 North Lauderdale Street Memphis, TN 38105-2794 (901) 495-4644, voice (901) 495-3120, fax linda.taylor@stjude.org Associate / Other Andre W. Tessier Ombudsman Canada Post P.O. Box 90026 Ottawa, ON, Canada, K1V 1J8 (800) 204-4198, voice (800) 204-4193, fax andrew.tessier@canadapost.ca Member / Corporate THE OMBUDSMAN ASSOCIATION

Lisette Thibault Executive Asst.To Deputy Minister Department of Canadian Heritage Deputy Minister’s Office 25 Eddy Street, Room 12B14 Hull, PQ, Canada, K1A 0M5 (819) 994-4226, voice (819) 997-0979, fax lisette_thibault@pch.gc.ca Member / Government Bernard Thompson VP & Ombudsman NASD, Inc. P.O. Box 9492 Gaithersburg, MD 20898-9492 (240) 386-6266, voice (240) 386-6271, fax THOMPSON@NASD.COM Associate / Corporate Veronica B. Thomson Consultant Ombuds Dresser, Inc. 15455 Dallas Pkwy, Suite 1100 Addison, TX 75001-4690 (972) 407-4951, voice (972) 361-9813, fax dresserdrp@dresser.com Member / Corporate Marta K. Tillman Ombudsperson Dana Farber Cancer Institute 44 Binney St, D1B30 Boston, MA 02115 (617) 632-3835, voice (617) 632-5321, fax MTILLMAN@PARTNERS.ORG Member / Non-Profit Richard L. Timmons Ombudsman Houston Independent School District 2030 Suffolk Drive Houston, TX 77027 (713) 622-0751, voice Member / Academic

THE OMBUDSMAN ASSOCIATION

Anni Townend Independent Ombudsperson 2 Littledown Cottages Brighton Road Lewes, East Sussex BN7 3JL United Kingdom 00-44-0-1273-478532, voice 00-44-0-1273-487144, fax anni.townend@mail.com Member / Other Carole M. Trocchio 9544 Timberleaf Drive Dallas, TX 75243 (214) 348-6621, voice 73772.1763@compuserve.com Retired Thomas V. Trotter, Ph.D. Ombudsman University of Idaho Brink Hall, Room M - 6 P.O. Box 441105 Moscow, ID 83844-1105 (208) 885-6151, voice (208) 885-8947, fax TROTTER@UIDAHO.EDU Member / Academic Donna M. Trout Workplace Advisor Bowdoin College 6900 College Station Brunswick, ME 04011-8469 (207) 725-3339, voice (207) 725-3892, fax dtrout@bowdoin.edu Associate / Academic Vicky Troy Program Admin. International Affairs American Society of Civil Engineers World Headquarters 1801 Alexander Bell Drive Reston, VA 20191-4400 (703) 295-6281, voice (703) 295-6128, fax vtroy@asce.org Friend of TOA / Student

Dr. Laura E. Tubbs Student Ombudsperson Rochester Institute of Technology 23 Lomb Memorial Drive Rochester, NY 14623 (716) 475-7200, voice (716) 475-7544, fax LETSCH@RIT.EDU Member / Academic Tom Turnage, Ph.D. Ombudsman Dallas Area Northstar Authority 10056 Marsh Lane, Suite 210 Dallas, TX 75229 (214) 366-9407, voice (214) 366-9417, fax tturnage@dansatx.org Friend of TOA / Government Sherry Turner Ombudsperson Mount Holyoke College Room 1 Safford Hall South Hadley, MA 01075 (413) 538-2413, voice (413) 538-3013, fax STURNER@MTHOLYOKE.EDU Member / Academic C. Michael Turpenoff Senior Ombudsman Specialist FDIC - Federal Deposit Insurance Corp.

550 17th Street, NW PAV-1730 - Rm 211 4A Washington, DC 20429 (202) 942-3828, voice (202) 942-3041, fax cturpenoff@fdic.gov Member / Government

page29

V

W

Sue Vandittelli External Ombuds & Mediator AWR Inc.- Alternative Workplace Resolutions 5863 Leslie St. - Suite 505 Toronto, ON, Canada, M2H 1J8 (416) 490-0911, voice (416) 491-2552, fax SUE.VANDITTELLI@SYMPATICO.CA Member / Corporate

Dr. Marsha Wagner Ombuds Officer Columbia University 1200 Amsterdam Avenue 660 Schemerhorn Extension MC 5558 New York, NY 10027 (212) 854-1234, voice (212) 854-6046, fax OMBUDS@COLUMBIA.EDU Member / Academic

Kim Veselka Ombudsman Halliburton Dispute Resolution Program 4100 Clinton Drive - Bldg. 19 Houston, TX 77020 (713) 676-5383, voice (713) 676-4470, fax KIMBERLY.VESELKA@HALLIBURTON.COM Member / Corporate Terri L. Vital Ombudsman & Staff Forensic Psychiatrist US Air Force, Wilford Hall Medical Center 221 East Rosewood Ave. San Antonio, TX 78212 (210) 738-2078, voice (210) 292-2520, fax terri.vital@59mdw.whmc.af.mil Member / Government Edward J. Vogel, Jr. Chief, Inspections & Evaluations Amtrak Office of Inspector General 10 G Street, NE - Suite 3W-300 Washington, DC 20002-4285 (202) 906-4568, voice (202) 906-4564, fax EVOGEL@AMTRAK.COM Friend of TOA / Corporate

page30

Karen Wainwright Assistant To Emea Regional Ombudsperson American Express Europe Ltd Amex House Edward St 2nd Fl 52-02-008 Brighton, Sussex, BN2 2LP United Kingdom 011-44-1273-577-009, voice 011-44-1273-600-392, fax KAREN.WAINWRIGHT@AEXP.COM Associate / Corporate Eula Walden Deputy Director, Office of Trade Relations U.S. Customs Service 1300 Pennsylvania Ave NW, Ste 440 Washington, DC 20229 (202) 927-1440, voice (202) 927-1969, fax EULA.D.WALDEN@ CUSTOMS.TREAS.GOV Associate / Government Helen Walker Employee Ombuds TD Bank Financial Group 77 King Street West - Suite 2440 Royal Trust Tower,TorontoDominion Center Toronto, ON, Canada, M5K 1A2 (416) 982-7561, voice (416) 307-0676, fax helen.walker@tdsecurities.com Member / Corporate

Elizabeth Walsh Pino Director of Ombuds Programs McKinsey & Company 75 Park Plaza Boston, MA 02116 (617) 753-2228, voice (617) 753-2014, fax elizabeth_pino@mckinsey.com Member / Corporate Tanya Walter Ombudsperson TLW Associates P.O. Box 24 Montrose, MN 55363 (763) 675-3081, voice (763) 675-3072, fax TWalter30@aol.com; tlwassociates@aol.com Member / Other Judy Walters Ombudsman Assistant Western Michigan University 218 Bernhard Center Kalamazoo, MI 49008-5409 (616) 387-5300, voice (616) 387-5301, fax waltersj@groupwise.wmich.edu Associate / Academic Sally E. Waters President Waters Associates, Inc. 705 Jefferson Circle Bellevue, NE 68005-2585 (402) 292-2161, voice (402) 292-2161, fax Associate / Corporate Dr. Dwight C. Watson Associate Professor of Education Hamline University 1536 Hewitt Ave St Paul, MN 55104 (651) 523-2303, voice (651) 523-3170, fax dwatson@gw.hamline.edu Member / Academic Patricia N. Watson Working Solutions 3624 Genessee Street Kansas City, MO 64111 (816) 753-0150, voice (816) 531-5431, fax Member / Non-Profit THE OMBUDSMAN ASSOCIATION

Ellen J. Waxman Ombudsperson/Mediation Coord.

Stanford University Building 310, Room 101 Stanford, CA 94305-2105 (650) 723-3682, voice (650) 725-8986, fax EWAXMAN@STANFORD.EDU Member / Academic Merle Waxman Ombudsperson Yale University School of Medicine P.O. Box 208012 L 202 SHM New Haven, CT 06520-8012 (203) 785-4680, voice (203) 737-1624, fax MERLE.WAXMAN@YALE.EDU Member / Academic Diane Weitzel Ombudsman 5095 Spruce Avenue Burlington, ON, Canada, L7L 1M9 (905) 639-4598, voice diane.weitzel@sympatico.ca Retired Margo Wesley Director & Ombudsperson University of California, Berkeley Staff Ombuds Office 2350 Bowditch Street Berkeley, CA 94720-5140 (510) 642-7823, voice (510) 642-9658, fax mwesley@uclink4.berkeley.edu Member / Academic Dorian West, Esq. 1941 Shoreview Ave. San Mateo, CA 94401 (650) 401-8101, voice (650) 401-8131, fax dorian@peoplepc.com Friend of TOA / Other Diane Westcott Ombudsman & Chief Ethics Officer Ontario Power Generation 700 University Avenue, H19 G12 Toronto, ON, Canada, M5G 1X6 (416) 592-8234, voice (416) 592-5644, fax diane.westcott@opg.com Associate / Corporate THE OMBUDSMAN ASSOCIATION

Ella M. Wheaton Director, Ombuds Program Department of Justice 950 Pennsylvania Ave., N.W. Room 6243, Main Justice Washington, DC 20530 (202) 616-7327, voice (202) 616-6534, fax Ella.M.Wheaton@USDOJ.gov Member / Government Jane White University Ombudsperson University of San Francisco University Ministry 2130 Fulton Street San Francisco, CA 94117-1080 (415) 422-2761, voice (415) 422-6362, fax whitej@usfca.edu Member / Academic Cynthia Wick Employee Concerns Program Manager Alyeska Pipeline Service Co. 1835 S. Bragaw St. - MS 578 Anchorage, AK 99512 (907) 787-8294, voice (907) 787-3406, fax wickck@alyeska-pipeline.com Associate / Corporate Linda Wilcox Ombudsperson Harvard Medical Area 164 Longwood Ave, Room 105 Boston, MA 02115 (617) 432-4040, voice (617) 432-0586, fax LINDA_WILCOX@HMS.HARVARD.EDU Member / Academic Johnny E. Williams Manager, Conoco Resolve Conoco Inc. 600 North Dairy Ashford Houston, TX 77079 (281) 293-5533, voice (281) 293-4043, fax JOHNNY.E.WILLIAMS@CONOCO.COM Member / Corporate

Scot Williams Director, Ombudsman EDFUND - a Service of the California Student Aid Commission 3300 Zinfadel Drive P.O. Box 419045 Rancho Cordova, CA 95741-9045 (916) 526-8275, voice (916) 526-8518, fax swilliam@edfund.org Member / Government Sonja Williams Ombudsman - Distribution Division Georgia-Pacific 4300 Wildwood Parkway Atlanta, GA 30339-8401 (770) 221-2776, voice (404) 749-2696, fax swilliams@gapac.com Associate / Corporate Randy Williams Ombudsperson 10 Spencer Place Morristown, NJ 07960 (973) 377-4937, voice (973) 377-5959, fax rrw1175@msn.com Member / Corporate Theodore R. Williamson, III Assistant Ombuds The Coca-Cola Company P.O. Drawer 1734 Atlanta, GA 30301 (404) 676-8849, voice (404) 515-3259, fax twilliamson@na.ko.com Member / Corporate Tobie Wolf President ADR Options Consulting, Inc. 1319 Dexter Ave, Suite 119 Seattle, WA 98109 (206) 361-9440, voice (253) 679-1657, fax twolf@adro.net Friend of TOA / Mediator

page31

Darlene B. Wolonick Assistant To Regional Ombudsperson American Express Company 7701 Airport Center Drive Umc: 06-01-07 Greensboro, NC 27409 (336) 665-9341, voice (336) 665-0766, fax DARLENE.B.WOLONICK@AEXP.COM Associate / Corporate Larry D. Wood Assistant General Counsel Alyeska Pipeline Service Co. 1835 S. Bragaw St, Ms 569 Anchorage, AK 99512 (907) 787-8375, voice (907) 787-8586, fax WOODLD@ALYESKA-PIPELINE.COM Friend of TOA / Corporate Debra Woog-McGinty Principal Connect 2 Corp.

45 North Union Street Arlington, MA 02474 (781) 646-5689, voice (801) 409-5806, fax debra_woog@alum.mit.edu Member / Other George R. Wratney Corporate Ombudsman United Technologies Corporation One Financial Plaza - MS 522 Hartford, CT 06101 (860) 728-7864, voice (860) 728-6448, fax WRATNGR@CORPHQ.UTC.COM Member / Corporate

Y Gary A Yamashita Manager, Office of Ombuds Chevron Corporation 6001 Bollinger Canyon Rd Room V1004 San Ramon, CA 94583-2324 (925) 842-0888, voice (925) 842-0889, fax GaryYamashita@chevrontexaco.com Member / Corporate Jim Yarosh Special Agent/Ombudsman U.S. Secret Service 950 H Street, NW - Suite 3100 Washington, DC 20223 (202) 406-5555, voice (202) 406-6501, fax jyarosh@usss.tres.gov Associate / Government

Z Sarah Zeigler Personnel Mgmt Spec. (ombudsman) Federal Bureau of Investigation 15579 Catamaran Ct Dumfries, VA 22026 (202) 324-2156, voice (202) 324-5188, fax ZEIGLERRS@CS.COM Member / Government

Stanley E. Zimmerman Principal Zimmerman Mediation Services 2800 Rustic Manor Court Glenwood, MD 21738 (410) 489-2771, voice ZIMM2800@BELLATLANTIC.NET Member / Other Donald S. Zinn 1091 Creston Rd Berkeley, CA 94708-1545 (510) 527-9822, voice (510) 527-9822, fax ZINN@ZIPLINK.NET Friend of TOA / Other John W. Zinsser Dir. of Conflict Mgmt Svcs.

Ombuds Agency for Healthcare Research & Quality Montgomery General Hospital 6213 Executive Blvd.

Rockville, MD 20852 (301) 594-1038, voice (301) 594-0380, fax jzinsser@conflictbenefit.com Member / Corporate Cummings V. Zuill 9 Kirkdale Drive Warwick, WKO6 Bermuda (441) 236-0814, voice (441) 236-7069, fax ZUILLCV@IBL.BM Member / Corporate

Thomas P. Zgambo, Ph. D. Ombudsman Coca-Cola Enterprises Inc. Office of the Ombuds 2300 Windy Ridge Parkway Suite 145 S. Atlanta, GA 30339 (678) 589-5421, voice (678) 589-5426, fax tzgambo@na.cokecce.com Member / Corporate

page32

THE OMBUDSMAN ASSOCIATION

geographicalLISTING UNITED STATES MEMBERS

Julie Z. Aronson, San Francisco (415) 615-3127 Member / Non-Profit

Debra Hanko, Riverside (909) 781-5168 Member / Corporate

Sean A. Banks, Los Angeles (310) 825-7627 Member / Academic

Marie Hannah, Monterey Park (323) 526-5628 Associate / Government

ALASKA

Nancy M. Barbee, Los Angeles (310) 825-7627 Member / Academic

Helen Hasenfeld, Pasadena (626) 395-6990 Member / Academic

Mary Ann Barngrover, San Francisco, (415) 894-2064 Member / Corporate

Angela Isaiah-Payne, Torrance (310) 352-3848 Member / Government

Ms. Melissa M. Boutelle, Los Angeles, (310) 820-7926 Friend of TOA / Government

Karen Joffe, Piedmont (510) 654-9114 Associate / Corporate

Gary J. Buckley, Flagstaff (928) 523-9358 Member / Academic

Peter Brabbee, San Francisco (415) 863-8028 Member / Government

G. Michael Kilpatrick, San Diego (877) 331-6072 Member / Government

Linda Coughenour, Phoenix (602) 236-5575 Associate / Other

Andrea Briggs, Riverside (909) 787-3213 Member / Academic

Elaine M Lutkitz, San Francisco (415) 974-2138 Member / Corporate

Lee M. Finkel, J.D., Phoenix (480) 557-1595 Friend of TOA / Mediator

Judy Bruner, La Jolla (858)-534-0777 Member / Academic

Ruth Kwitko Lym, San Francisco (415) 824-5877 Friend of TOA / Other

Alexander B. Jamison, Paradise Valley, (480) 905-0423, Member / Other

Terence A. Feuerborn, Santa Monica, (310) 581-6636 Associate / Academic

Stephanie Maxberry, Torrance (310) 352-3700 Member / Government

Ezra Loring, Jr., Phoenix (602) 542-5678 Member / Government

Nancy C. Franzen, Los Angeles (310) 206-2427 Member / Academic

Martha McKee, Palo Alto (650) 498-5744 Member / Academic

Patricia L. Lugo, Flagstaff (928) 523-8757 Member / Academic

Willis G. Frick, San Clemente (949) 368-6914 Associate / Corporate

Carmen C. Mckines, Berkeley (510) 642-7823 Member / Academic

Larry Putman, Flagstaff (928) 523-9358 Member / Academic

Cheryll A. Giles. San Ramon (925) 842-1951 Member / Corporate

Nonie Muse Shore, Pacific Palisades, (310) 454-8205 Associate / Corporate

Patrick M. Shannahan, Phoenix (602) 277-7292 Associate / Government

Dean M. Gottehrer, Santa Cruz (831) 425-4688 Friend of TOA / Other

Janet L. Newcomb, Huntington Beach, (714) 847-8933, Retired

CALIFORNIA

Karen Grace-Kaho, Sacramento (916) 263-3547 Member / Government

Cynthia Wick, Anchorage (907) 787-8294 Associate / Corporate Larry D. Wood, Anchorage (907) 787-8375 Friend of TOA / Corporate

ARIZONA

Geraldine C. Albright, Livermore (925) 294-2065 Member / Corporate

THE OMBUDSMAN ASSOCIATION

Kem Hainebach, Livermore (925) 422-4572 Member / Government

Richard M. Peterson, Coto De Caza, (949) 713-6655, Friend of TOA / Government Theresa L. Prator, Los Angeles (310) 646-5045 Member / Government

page33

Mauricio A. Ramos, Los Angeles (310) 825-7627 Member/ Academic Howard P. Ramseur, Ph.D., Oakland (510) 663-7036 Friend of TOA / Mediator Craig Rashkis, Santa Monica (310) 383-9778 Associate / Other Lewis A Redding, Pasadena (818) 354-7045 Member / Government Janis Schonauer, Pasadena (626) 395-6990 Member / Academic Robert J. Sheardy, San Francisco (925) 973-3496 Member / Corporate Maria Simpson, Ph.D., Los Angeles (310) 826-7440 Associate / Corporate Charles L. Smith, Alameda (510) 814-0436 Friend of TOA / Other Joli Stieber, Palo Alto (650) 321-7800 Associate / Other Robert Taylor, Torrence (310) 352-3799 Member / Government Ellen J .Waxman, Stanford (650) 723-3682 Member / Academic Margo Wesley, Berkeley (510) 642-7823 Member / Academic Dorian West, Esq., San Mateo (650) 401-8101 Friend of TOA / Other Jane White, San Francisco (415) 422-2761 Member / Academic Scot Williams, Rancho Cordova (916) 526-8275 Member / Government Gary A Yamashita, San Ramon (925) 842-0888 Member / Corporate Donald S. Zinn, Berkeley (510) 527-9822 Friend of TOA / Other page34

COLORADO Jenna Brown, Denver (303) 871-4712 Member / Academic Mary Lou Fenili, Denver (303) 556-4493 Associate / Academic C. Richard Kalin, Denver (303) 765-2921 Friend of TOA / Non-Profit Rick Nichols, Estes Park (970) 577-8943 Member / Government Darwin Niekerk, Golden (303) 277-2901 Associate / Corporate Carolyn Noorbakhsh, Golden (303) 215-0711 Member / Corporate Mary Ann Shea, Boulder (303) 492-4985 Associate / Academic Lawrence P Sovinsky, Colorado Springs, (719) 520-1611 Associate / Corporate Roberta J. Steinhardt, Denver (303) 315-0563 Member / Academic

CONNECTICUT Renee O. Childs, Windsor Locks (860) 654-5022 Member / Corporate Lawrence S. Cohen, MD, New Haven, (203) 785-4683 Friend of TOA / Other Ruth Deluca, Stamford (203) 357-6569 Associate / Corporate Vaughan Finn, Hartford (860) 251-5505 Associate / Other Karen Guile, Hartford (860) 547-6516 Member / Corporate Charles L. Howard, Hartford (860) 251-5616 Associate / Other Patricia J. Lynch, East Hartford (860) 565-7612 Member / Corporate

Eugene F. Mensching, Jr., Fairfield (203) 373-2343 Associate / Corporate Thomas Neal, Farmington (860) 674-3133 Member / Corporate Brian Nugent, Stratford (203) 386-6630 Member / Corporate Kathryn A. O’Leary, Hartford (860) 728-6445 Associate / Corporate Beverly Smith, Hartford (860) 547-6926 Friend of TOA / Corporate Merle Waxman, New Haven (203) 785-4680 Member / Academic George R. Wratney, Hartford (860) 728-7864 Member / Corporate

DISTRICT OF COLUMBIA Ann Bensinger, Washington (202) 473-3043 Member/ Non-Profit Ronald F. Bieker, Washington (202) 942-3188 Associate / Government Leslie R. Crawford, Washington (202) 942-3870 Associate / Government Geoff Drucker, Esq., Washington (202) 268-5121 Friend of TOA / Attorney Jose Ignacio Estevez, Washington (202) 623-1996 Member / Government Matthew B. Hamidullah, Washington, (202) 305-4258 Member / Government Nancy G. Harter, Washington (802) 763-2835 Retired Chandra Heilman, Washington (202) 357-3261 Member / Government Karen A. Intrater, Esq., Washington (202) 268-3026 Friend of TOA / Attorney

THE OMBUDSMAN ASSOCIATION

Shirley E. Jones, Washington (202) 267-3783 Member / Government Marianne C. Ketels, Washington (202) 927-3538 Member / Government Andrew S. Leben, Washington (301) 238-6616 Associate / Government Wallace R. Meissner, Esq., Washington, (202) 879-1974 Friend of TOA / Mediator Gladys C. Mitchell, Washington (202) 414-3720 Associate / Corporate Mary Murphy, Washington (202) 623 4660 Member / Non-Profit Joseph F. O’Connor, Washington (202) 784-1792 Member / Academic Bonnie B.C. Oh, Ph.D., Washington (202) 784-1791 Member / Academic Jessalyn L. Pendarvis, Washington (202) 712-1392 Associate / Government Falisa Peoples, Washington (202) 687-3103 Associate / Academic Alfonso Sanchez, Washington (202) 473-0001 Member / Other C. Michael Turpenoff, Washington (202) 942-3828 Member / Government Edward J Vogel, Jr., Washington (202) 906-4568 Friend of TOA / Corporate Eula Walden, Washington (202) 927-1440 Associate / Government Ella M. Wheaton, Washington (202) 616-7327 Member / Government Jim Yarosh, Washington (202) 406-5555 Associate / Government

FLORIDA Yvonne Amundson, Gainesville (352) 271-9454 Friend of TOA / Corporate Vicky Brown, Orlando (407) 823-6440 Member / Academic Beatriz B. Dale, Hialeah (305) 231-0373 Member / Corporate Thomas Furtado, Port Saint Lucie (561) 335-5071 Retired Sharon Howard, Ocala (352) 351-7394 Member / Academic Kimberly L Kemp, Tallahassee (850) 921-1202 Associate / Government Deborah Rozanski, Pembroke Pines, (305) 869-2836 Friend of TOA / Government

Amanda T. Pace, Atlanta (404) 676-2580 Member / Corporate Jeffrey D. Paquin, Marietta (770) 321-4367 Associate / Corporate Sonja Williams, Atlanta (770) 221-2776 Associate / Corporate Theodore R. Williamson, III, Atlanta, (404) 676-8849 Member / Corporate Thomas P. Zgambo, Ph.D., Atlanta (678) 589-5421 Member / Corporate

IOWA Maile Sagen. Iowa City (319) 335-3608 Member / Academic

IDAHO

Raquel Sandler, Hialeah (305) 231-0375 Associate / Corporate

Roxanne E. Schreiber, Moscow (208) 885-6151 Member / Academic

Burt Slesinger, Melbourne (321) 254-2134 Retired

Thomas V. Trotter, Ph.D., Moscow (208) 885-6151 Member / Academic

Patricia Sponsler, Cocoa Beach (321) 784-2075 Associate / Corporate

ILLINOIS

GEORGIA

Lisa Berendt, Plainfield (815) 293-0984 Friend of TOA / Other

Jennifer Boyens Victor, Avondale Estates, (404) 299-6999 Associate / Corporate

Tim D. Griffin, De Kalb (815) 753-1414 Member / Academic

Valerie I. Fennell, Atlanta (404) 651-2077 Member / Academic

Craig B. Mousin, Chicago (312) 362-8707 Member / Academic

Dr. C. Jean Fuller, Atlanta (404) 894-9411 Associate / Academic

Shirley T. Newman, M.A., Chicago (773) 995-2496 Member / Academic

Melanie Lewis, Atlanta (770) 989-3010 Associate / Corporate

Kathy Phelan, Barrington (847) 381-2400 Ext 2250 Member / Corporate

Marvin Neal, Atlanta (678) 589-5420 Member / Corporate Karen S. Ohlsson, Kennesaw (770) 423-6299 Member / Academic

THE OMBUDSMAN ASSOCIATION

page35

INDIANA Craig A. Boyle, Indianapolis (317) 879-4462 Member / Corporate Pattiann Gavaghan, Indianapolis (317) 488-6487 Member / Corporate

KANSAS Chester W. Fowler, Burlington (620) 364-4091 Member / Other

KENTUCKY Dr. Jeffrey B Dembo, Lexington (606) 257-3737 Member / Academic Mary M. Dimond, Louisville (502) 629-8607 Member / Corporate

MASSACHUSETTS Adrianne Andrews, Ph.D., Northampton, (413) 585-3358 Member / Academic Dadizi Baker-Cummings, Boston (617) 728-4509 Associate / Non-Profit Grace H Bartini, Boston (617) 728-4512 Associate / Non-Profit Dina Beach Lynch, Boston (617) 434-7222 Member / Corporate Thomas Branca, Boston (617) 632-4401 Member / Non-Profit Linda M. Brothers, Wellesley (781) 283-3566 Member / Academic Stephanie E. Carter, Boston (617) 994-9829 Associate / Government Karen Challberg, Lexington (781) 891-0858 Member / Other Ervin S. Davis, Lexington (781) 981-4106 Member / Academic

page36

R. Lisa Di Luna, Boston (617) 239-0475 Member / Corporate

Toni P. Robinson, Cambridge (617) 253-5921 Member / Academic

Sharon K. Donegan, Yarmouth Port (508) 362-8148 Member / Corporate

Del Rocha, Westport (508) 636-3067 Retired

Charles P. Doran, Boston (617) 973-9739 x 22 Member / Corporate

Mary Rowe, Cambridge (617) 253-5921 Member / Academic

Gregory Dorchak, Cambridge (617) 496-8304 Member / Academic

Ms. Virginia Swain, M.A., Worcester, (508) 753-4172 /7683 Friend of TOA / Corporate

Charles W. Flynn, Framingham (508) 988-7010 Associate / Government

Marta K Tillman, Boston (617) 632-3835 Member / Non-Profit

Hermenia T. Gardner, Amherst (413) 542-8168 Associate / Academic

Sherry Turner, South Hadley (413) 538-2413 Member / Academic

Susan Garth Stott, Andover (978) 749-4105 Member / Academic

Elizabeth Walsh Pino, Boston (617) 753-2228 Member / Corporate

Freada Klein, Ph. D., Cambridge (617) 577-1513 Associate / Other

Linda Wilcox, Boston (617) 432-4040 Member / Academic

Dr. Alan J. Lincoln, Lowell (978) 934-3400 Member / Academic

Debra Woog-McGinty, Arlington (781) 646-5689 Member / Other

Harry Manasewich, Arlington (781) 643-1812 Friend of TOA / Government

MARYLAND

Mary Mareno Kowal, Lexington (781) 981-7712 Member / Academic Mary T. McCauley, Framingham (508) 988-7012 Associate / Government Susan W. O’Brien, Fitchburg (978) 343-6259 Friend of TOA / Other Carol Orme-Johnson, Cambridge (617) 253-7848 Friend of TOA / Academic Beata D. Panagopoulos, Cambridge, (617) 496-1775 Friend of TOA / Other Sheila Ralston, Boston (617) 434-7339 Member / Corporate Joette E. Robin, Framingham (508) 820-2678 Associate / Government

Claude Blanchi, Bethesda (301) 493-9658 Retired Lisa S. Cameron, Elkton (410) 398-5080 Associate / Corporate Doris C. Campos-Infantino, Bethesda, (301) 402-5235 Member / Government Laura J. Davis, Laurel (443) 778-5253 Member / Corporate Joanne De Siato, College Park (301) 405-3132 Member / Academic Howard Gadlin, Bethesda (301) 594-7231 Member / Government Alfreda E. Hanna, Baltimore (410) 955-6783 Member / Non-Profit

THE OMBUDSMAN ASSOCIATION

Robert L. Hutchins, Ellicott City (410) 465-6378 Retired

J. Silva Goncalves, Ed. D., Ypsilanti (734) 337-4309 Associate / Academic

Rena F. Jones, Baltimore (410) 966-9158 Associate / Government

John S. Howell, Jr., Detroit (313) 235-8827 Member / Corporate

Maureen M. Kammer, Baltimore (410) 966-4231 Member / Government

Sharan Lee Levine, Kalamazoo (616) 382 0444 Friend of TOA / Other

Marcia K. Larkins, DVM, Rockville (301) 827-4535 Associate / Government

Juliette Okotie-Eboh, Ph.D., Detroit, (313) 745-7907 Member / Non-Profit

Lewis H. McClam, Baltimore (410) 966-2436 Member / Government

Nancy G. Radcliff, Kalamazoo (616) 341-6228 Associate / Corporate

Mariann B. Miller, Gaithersburg (240) 386-6267 Associate / Corporate

Judy Walters, Kalamazoo (616) 387-5300 Associate / Academic

Jean K. Paddock, Ph.D., Bethesda (301) 435-1163 Associate / Government Stephanie J. Palmer, Riva (410) 956-0889 Friend of TOA / Government Lori Raggio, Baltimore (410) 938-3235 Associate / Non-Profit Bernard Thompson, Gaithersburg (240) 386-6266 Associate / Corporate Stanley E. Zimmerman, Glenwood (410) 489-2771 Member / Other John W. Zinsser, Rockville (301) 594-1038 Member / Corporate

MAINE Gerard G. Gosselin, Bangor (207) 441-3206 Friend of TOA / Other Donna M. Trout, Brunswick (207) 725-3339 Associate / Academic

MICHIGAN Elizabeth L. Clark, Kalamazoo (616) 345-3166 Retired

THE OMBUDSMAN ASSOCIATION

MINNESOTA Wendy E. Friede, Minneapolis (612) 920-4167 Member / Corporate Molly K. McAvoy, St. Paul (651) 523-2484 Member / Academic Tanya Walter, Montrose (763) 675-3081 Member / Other Dr. Dwight C. Watson, St. Paul (651) 523-2303 Member / Academic

MISSOURI Mary Berberich, St. Louis (314) 515-4762 Member / Corporate H. H. Luge Luetjen, Smithton (660) 343-5728 Retired Martin Porter, St. Louis (314) 577-9079 Associate / Corporate Patricia N. Watson, Kansas City (816) 753-0150 Member / Non-Profit

NEBRASKA Sally E. Waters, Bellevue (402) 292-2161 Associate / Corporate

NEVADA Robin L. Sweeney, Las Vegas (702) 794-1417 Member / Government

NEW JERSEY Barbara Abrams, Woodcliff Lake (201) 930-7042 Associate / Corporate Nancy Barnett, Kinnelon (973) 838-9540 Friend of TOA / Other Lynn Brailsford, Teaneck (201) 801-0927 Member / Corporate Debra L. Casey, New Brunswick (732) 932-2730 Friend of TOA / Student Leslie Hansen, Edison (732) 603-3650 Associate / Corporate Donald Johnson, Short Hills (973) 379-2992 Associate / Corporate John McNamara, Freehold (973) 644-5188 Associate / Other Karen Putterman, M.D., Newark (973) 972-4380 Friend of TOA / Academic Anu Rao, Princeton (609) 258-1775 Member / Academic Patricia Ruggieri, Woodcliff Lake (201) 930-7225 Member / Corporate John C. Smith, Pomona (609) 652-4290 Friend of TOA / Other Randy Williams, Morristown (973) 377-4937 Member / Corporate

page37

NEW MEXICO Lorraine Bonds Lopez, Los Alamos (505) 665-2837 Member / Government Jack Foley, Los Alamos (505) 665-2837 Member / Government Wendell B. Jones, Albuquerque (505) 845-8301 Member / Government Bruce J. MacAllister, Los Alamos (505) 665-2837 Member / Government Debra D. McInroy, Los Alamos (505) 665-2837 Member / Government Don Noack, Albuquerque (505) 844 -2145 Member / Government Marc Perry, PhD, Santa Fe (505) 827-6210 Member / Government Mary Beth Stevens, Los Alamos (505) 665-2837 Member / Government

NEW YORK John S. Barkat, Briarcliff Manor (212) 346-1111 Member / Academic Julie Becker, New York (212) 353-3462 Member / Other Wayne Blair, New York (212) 854-1234 Member / Academic Deborah K. Brennan, Rochester (585) 722-4527 Member / Corporate Stephen L. Buchman, New York (212) 408-5535 Associate / Other Margaret Byrne, New York (212) 916-4640 Associate / Corporate John D. Canoni, New York (212) 940-3169 Associate / Other

Deborah A. Cardillo, Rochester (585) 724-6050 Member / Corporate

Barbara Taggart, Buchanan (914) 788-2968 Friend of TOA / Corporate

Michael J. Cross, Rochester (716) 475-7200 Associate / Academic

Dr. Laura E. Tubbs, Rochester (716) 475-7200 Member / Academic

Patricia Folan, New York (212) 576-7236 Member / Corporate

Dr. Marsha Wagner, New York (212) 854-1234 Member /Academic

Bernice Jee, New York (917) 790-5501 Friend of TOA / Human Resource

NORTH CAROLINA

Alan Katz, Larchmont (914) 834-7088 Friend of TOA / Other Jim Konetsky, New York (212) 294-8147 Member / Non-Profit James A. Lee, Ph.D., New York (212) 906-5748 Member / Government Don Leeds, New York (212) 334-6633 Associate / Other Rolf Meyersohn, New York (212) 817-7191 Member / Academic Francine Montemurro, Binghamton, (607) 777-2388 Member / Academic Kenny Moore, Brooklyn (718) 403-2819 Member / Corporate Stephanie Morse-Shamosh, New York, (212) 649-8015 Friend of TOA / Corporate Arlene M. Redmond, New York (212) 348-2999 Member / Corporate Jack M. Risewick, Rochester (716) 247-4768 Retired Melvyn J. Schlosser, New York (212) 395-5037 Associate / Corporate Judi Segall, Stony Brook (631) 632-9200 Member / Academic Rema Smith, New York (212) 916-4802 Associate / Non-Profit

page38

Thomas W. Barnette, Greensboro (336) 665-3598 Member / Corporate Maggie Sloane, Efland (919) 304-5993 Associate / Academic Darlene B. Wolonick, Greensboro (336) 665-9341 Associate / Corporate

OHIO Yeworkwha Belachew, Oberlin (440) 775-6728 Member / Academic Michael E. Miller, Toledo (419) 213-3253 Member / Government Timothy E. Mohrhaus, Cincinnati (513) 487-1196 Member / Academic B. Gayle Prager, Cincinnati (513) 556-5956 Member / Academic Lillian Santa Maria, Cincinnati (513) 556-5956 Member / Academic

OKLAHOMA Al L. Smith, Oklahoma City Friend of TOA / Human Resource

PENNSYLVANIA Darrel S. Batina, Shippingport (724) 682-5507 Associate / Other Harry R. Harmon, Lancaster (717) 291-2236 Associate / Corporate

THE OMBUDSMAN ASSOCIATION

Elizabeth Ann Lyle, Harleysville (215) 652-7771 Friend of TOA / Other

Marva K. Butler, Houston (713) 241-9460 Associate / Corporate

Joan M. Rodriguez, El Paso (915) 587-0667 Retired

Victoria B. Mars, West Chester (610) 430-2509 Member / Corporate

Neil W. Byl, Fort Worth (817) 265-7585 Retired

Karl A. Slaikeu, Ph.D., Austin (512) 482-0356 Friend of TOA / Corporate

Timothy D. Romps, Pittsburgh (412) 777-2185 Member / Corporate

Brenetta Cooper, Kingwood (218) 359-0229 Friend of TOA / Corporate

Jane A. Stephenson, Plano (972) 964-2288 Friend of TOA / Other

SOUTH CAROLINA

Gary C. Franks, Sugar Land (281) 240-2424 Associate / Corporate

Anne Stewart, Corpus Christi (361) 698-1336 Associate / Academic

Samuel P. Golden, Houston (713) 336-4350 Associate / Government

Veronica B. Thomson, Addison (972) 407-4951 Member / Corporate

Ralph Hasson, Austin (512) 633-5316 Friend of TOA / Other

Richard L. Timmons, Houston (713) 622-0751 Member / Academic

Wilbur Hicks, Houston (713) 241-9431 Member / Corporate

Carole M. Trocchio, Dallas (214) 348-6621 Retired

Brodrick W. Hill, The Woodland (936) 321-3541 Member / Corporate

Tom Turnage, Ph.D., Dallas (214) 366-9407 Friend of TOA / Government

Janet D. Hill, Houston (713) 676-5383 Member / Corporate

Kim Veselka, Houston (713) 676-5383 Member / Corporate

Lawrence A. Jagneaux, Jr., Houston, (713) 676-5383 Member / Corporate

Terri L. Vital, San Antonio (210) 738-2078 Member / Government

Monte C. King, Houston (713) 241-3099 Member / Corporate

Johnny E. Williams, Houston (281) 293-5533 Member / Corporate

Walter L. Krudop, Houston (713) 703-3177 Associate / Corporate

VIRGINIA

George E. Carter, Jr., Clemson (864) 656-0199 Member / Academic John S. Carter, Charleston (843) 953-7953 Member / Academic Glenda L. Dickson, Clemson (864) 656-6353 Associate / Academic R. Gordon Halfacre, Ph.D., M.L.A., Clemson, (864) 656-4353 Member / Academic Dr. Melissa Marcus, Clemson (864) 656-2726 Associate / Academic Cathy Toth Sturkie, Clemson (864) 656-2456 Associate / Academic

TENNESSEE Frank T. Horn, Mountain City (423) 727-1525 Retired Linda S. Taylor, Memphis (901) 495-4644 Associate / Other

TEXAS Lou M. Barrett, Houston (281) 293-5588 Member / Corporate Jacqueline E. Bowman, PhD, Houston, (281) 293-5589 Member / Academic William A. Brock, PhD, Houston (713) 792-4896 Member / Academic

THE OMBUDSMAN ASSOCIATION

Gregory A. Kyles, Houston (800) 947-7658 Member / Corporate Terri Loeffler, Austin (512) 305-9124 Member / Government Elizabeth Mason, Houston (713) 241-9447 Member / Corporate Melinda Miner, Houston (713) 676-5383 Member / Corporate Priscilla Kim Park, J.D., M.D.R., Colleyville, (817) 498-9863 Member / Other

Robert M Berg, Ph.D., Alexandria (703) 824-2253 Member / Non-Profit Dolores Gomez-Moran, Fairfax (703) 993-3306 Member / Academic Mr. Henry S. Griffis, Alexandria (703) 824-2208 Member / Non-Profit Janice Hernandez, Alexandria (703) 824-2199 Member / Other Cynthia Kirk Lovell, Fredericksburg, (800) 258-3912 Member / Government

page39

James H. McCall, Fairfax (202) 927-8151 Member / Government

Mary G. Simon, Renton (425) 687-0900 Member / Corporate

Peter D. Hopkins, Richmond (604) 276-3053 Member / Government

Michael Powell, Gainesville (703) 754-3845 Friend of TOA

Tobie Wolf, Seattle (206) 361-9440 Friend of TOA / Mediator

Heather Laing, Vancouver (604) 685-8329 Member / Corporate

WISCONSIN

Heather MacKenzie, Vancouver (604) 689-4244 Friend of TOA / Mediator

Vincent J. Riley, Arlington (703) 536-7939 Retired Sarah F. Rogers, Alexandria (703) 904-8908 Member / Government Vicky Troy, Reston (703) 295-6281 Friend of TOA / Student Sarah Zeigler, Dumfries (202) 324-2156 Member / Government

WASHINGTON Linda J. Brandt, Seattle (206) 318-4460 Member / Corporate Linda D. Dulan, Bellevue (425) 644-2779 Member / Corporate Jessie Dye, Seattle (206) 328-9527 Member / Non-Profit Don Elliott, Seattle (206) 398-8350 Member / Government Duncan C. Fowler, Seattle (206) 296-3508 Associate / Government

Rosa Garner, Madison (608) 265-9666 Member / Academic

INTERNATIONAL MEMBERS AFRICA

AUSTRALIA

Brenlee Carrington-Trepel, LL.B., Winnipeg, (204) 942-2002 Member / Other

John Handley, Southbank, Melbourne, Victoria, 03-9282-8463 Associate / Government

BERMUDA

Mariette Blais, Toronto (416) 982-7708 Member / Corporate

BRAZIL

Marlene Chumak, Toronto (800) 565-7810 Member / Corporate

CANADA

page40

ONTARIO Frances Bauer, London (519) 661-3573 Friend of TOA / Academic

Cummings V. Zuill, Warwick (441) 236-0814 Member / Corporate

Donna F. Kramer, Ellensburg (509) 963-1466 Member /Academic

Renee Penman, Kent (253) 373-7117 Associate / Academic

Cheryl Otto, Vancouver (604) 689-4244 Friend of TOA / Mediator

Alfred G. Smith, Abidjan, Cote d‘Ivoire, 225 20 20 4478 Member / Non-Profit

Gizelda Giampietro, Barueri - São Paulo, 55-11-9908-3967 Associate / Corporate

Jani K. Niner, Ellensburg (509) 963-2972 Friend of TOA / Other

Paul Morrad, Richmond (604) 214-6727 Member / Government

MANITOBA Evelyn Bernstein, B.A.,LL.B., Winnipeg, (204) 474-8439 Member / Academic

Kimberley J. Howell, Seattle (206) 220-6770 Member / Government

Dennis Lazzar, Seattle (206) 553-2661 Member / Government

Margaret MacLennan, Richmond (604) 279-7593 Member / Government

ALBERTA Dolores Murray, Calgary (403) 530-4644 Member / Corporate BRITISH COLUMBIA Paul D. Hames, Saanichton (250) 652-4441 Friend of TOA / Government

Jim Cutler, Whitby (905) 666-7685 Member / Other Mary Teresa Devlin, Peterborough (877) 790-2200 Member / Other Diane Dorion, Toronto (416) 974-8421 Member / Corporate Nora J. Farrell, Toronto (416) 979-5000 x7451 Member / Corporate Shahena Fredricks, Toronto (416) 982-7560 Member / Corporate THE OMBUDSMAN ASSOCIATION

Danielle Germansky, Toronto (416) 841-2259 Member / Corporate Claire Suzanne Goulet, Ottawa (613) 941-5067 Member / Government Thomas Irvine, Toronto (416) 592-8179 Member / Corporate Teryl Kieswetter, Waterloo (519) 888-8000 x5304 Member / Other Auryse Lacroix, Toronto (416) 974-4775 Member / Corporate Susan Leith, Ottawa (613) 941-1785 Member / Government Liz MacLennan, Toronto (416) 491-5050 Member / Academic William E. Maxwell, Ottawa (613) 993-1683 Associate / Government Marianne Miller, Waterloo (519) 888-1211 ext.2402 Member / Academic Sue L. Morris, Toronto (416) 866-3501 Member / Government Warren Morris, Toronto (416) 465-7708 Friend of TOA / Mediator

Diane Weitzel, Burlington (905) 639-4598, Retired Diane Westcott, Toronto (416) 592-8234 Associate / Corporate QUEBEC Marcel Custeau, Hull (819) 997-5663 Member / Government

JAPAN Yoshiko Takahashi, Tokyo 81 (3) 5427-1629 Member / Academic

SINGAPORE Pradeep K Chatterjee 011-865-3928-390 Member / Corporate

Jacques Desmeules, Montreal (514) 864-2292 Member / Corporate

Cathie Stoner 011-65-39-28309 Associate / Corporate

Dawn L. Duquet, Ile-Bizard (514) 696-8219 Member / Corporate

SWITZERLAND

Jacques J. Fleury, Saine-Foy (418) 643-7035 Member / Government Eugene Hoeven, Montreal (514) 874-0202 X3598 Member / Non-Profit David Rehel, Montreal (514) 877-5925 Associate / Corporate Justine Sentenne, Montreal (514) 289-4846 Member / Corporate Rock St. Jacques, Montreal (514) 281-7793 Member / Corporate Lisette Thibault, Hull (819) 994-4226 Member / Government

Jon M. Ebersole, Arzier 011-41-22-366-1014 Friend of TOA / Mediator Nicolas Oetterli 011-411-722-2262 Member / Non-Profit Marie-France Sevestre, Geneve 41-22-739-86 85 Member / Other

UNITED KINGDOM William E. Hogg, Wokingham, Berks, 44-118-977-6863 Member / Corporate Elizabeth Ford, Brighton, Sussex 011-44-1273-577-040 Associate / Corporate Janis Lynn Sullivan-Chalmers, Brighton, Sussex 011-44-1273-577-010 Member / Corporate

Lori Purdy, Toronto (905) 877-5185 Member / Corporate

FRANCE

Dr. Odida T. Quamina,Toronto (416) 491-5050 et2029 Member / Academic

Jean-Pierre Plaze, St. Denis-del’Hotel, 33-2-38-59-62-20 Member / Corporate

Nyaree Sunnasy,Toronto (416) 974-2861 Member / Corporate

GERMANY

Sue Fernie, London 0-207-955-7037 Member / Corporate

Eva-Maria Sachse, Taufkirchen 0049-89- 614 66622 Member / Corporate

Alastair McKay, London 011-44-020-75926375 Associate / Other

ITALY

Anni Townend, East Sussex 00-44-0-1273-478532 Member / Other

Andre W. Tessier, Ottawa (800) 204-4198 Member / Corporate Sue Vandittelli, Toronto (416) 490-0911 Member / Corporate Helen Walker, Toronto (416) 982-7561 Member / Corporate THE OMBUDSMAN ASSOCIATION

Luigi Cominelli, Milano 39-02-50312099 Friend of TOA / Student

Karen Wainwright, Brighton, Sussex, 011-44-1273-577-009 Associate / Corporate

page41

sectorLISTING ACADEMIC Adrianne Andrews, Ph.D. Smith College Ombudsperson Office (413) 585-3358, Member

Jenna Brown University of Denver (303) 871-4712, Member

Valerie I. Fennell Georgia State University (404) 651-2077, Member

Sean A. Banks University of California, LA (310) 825-7627, Member

Judy Bruner University of California, San Diego (858)-534-0777, Member

Nancy M. Barbee University of California, LA (310) 825-7627, Member

Gary J. Buckley Northern Arizona University (928) 523-9358, Member

Terence A. Feuerborn Lawrence Livermore National Laboratory (310) 581-6636, Associate

John S. Barkat Pace University (212) 346-1111, Member

George E. Carter, Jr. Clemson University (864) 656-0199, Member

Frances Bauer University of Western Ontario (519) 661-357, Friend of TOA

John S. Carter The Citadel (843) 953-7953, Member

Yeworkwha Belachew Oberlin College (440) 775-6728, Member

Michael J. Cross Rochester Institute of Technology (716) 475-7200, Associate

Evelyn Bernstein, B.A.,LL.B. University of Manitoba (204) 474-8439, Member

Ervin S Davis MIT Lincoln Laboratory (781) 981-4106, Member

Wayne Blair Columbia University (212) 854-1234, Member

Joanne De Siato University of Maryland (301) 405-3132, Member

Jacqueline E. Bowman, PhD Conoco Inc. (281) 293-5589, Member

Dr. Jeffrey B Dembo University of Kentucky (606) 257-3737, Member

Andrea Briggs University of California (909) 787-3213, Member

Glenda L. Dickson Clemson University (864) 656-6353, Associate

William A. Brock, Ph.D. UT M. D. Anderson Cancer Center (713) 792-4896, Member

Gregory Dorchak John F. Kennedy School of Government Harvard University (617) 496-8304, Member

Linda M. Brothers Wellesley College (781) 283-3566, Member Vicky Brown University of Central Florida (407) 823-6440, Member page42

Mary Lou Fenili University of Colorado At Denver (303) 556-4493, Associate

Nancy C. Franzen University of California, LA (310) 206-2427, Member Dr. C. Jean Fuller Georgia Institute of Technology (404) 894-9411, Associate Hermenia T. Gardner Amherst College (413) 542-8168, Associate Rosa Garner Univ. of Wisconsin Medical School (608) 265-9666, Member Susan Garth Stott Phillips Academy (978) 749-4105, Member Dolores Gomez-Moran George Mason University (703) 993-3306, Member J. Silva Goncalves, Ed. D. Ave Maria College (734) 337-4309, Associate Tim D. Griffin Northern Illinois University (815) 753-1414, Member R. Gordon Halfacre, Ph.D., M.L.A Clemson University (864) 656-4353, Member Helen Hasenfeld California Institute of Technology (626) 395-6990, Member

THE OMBUDSMAN ASSOCIATION

ACADEMIC (cont.)

Sharon Howard Munroe Regional Medical Center (352) 351-7394, Member

Craig B. Mousin DePaul University (312) 362-8707, Member

Anu Rao Princeton University (609) 258-1775, Member

Donna F. Kramer Central Washington University (509) 963-1466, Member

Shirley T. Newman, M.A. Chicago State University (773) 995-2496, Member

Toni P. Robinson, MIT (617) 253-5921, Member

Dr. Alan J. Lincoln University of Massachusetts Lowell (978) 934-3400, Member

Joseph F. O’Connor Georgetown University (202) 784-1792, Member

Patricia L Lugo Northern Arizona University (928) 523-8757, Member

Bonnie B.C. Oh, Ph.D. Georgetown University (202) 784-1791, Member

Liz MacLennan Seneca College of Applied Arts & Technology (416) 491-5050, Member

Karen S. Ohlsson Kennesaw State University Center for Conflict Management (770) 423-6299, Member

Dr. Melissa Marcus Clemson University (864) 656-2726, Associate

Carol Orme-Johnson Massachusetts Institute of Technology (617) 253-7848, Friend of TOA

Mary Mareno Kowal MIT Lincoln Laboratory (781) 981-7712, Member Molly K McAvoy Hamline University (651) 523-2484, Member Martha McKee Stanford University School of Medicine (650) 498-5744, Member Carmen C. Mckines University of California, Berkeley (510) 642-7823, Member Rolf Meyersohn City University Graduate Center (212) 817-7191, Member Marianne Miller University of Waterloo (519) 888-1211 ext.2402, Member Timothy E. Mohrhaus The Union Institute and University (513) 487-1196, Member Francine Montemurro Binghamton University (607) 777-2388, Member THE OMBUDSMAN ASSOCIATION

Renee Penman Kent School District Administration Center (253) 373-7117, Associate Falisa Peoples Georgetown University (202) 687-3103, Associate B. Gayle Prager University of Cincinnati (513) 556-5956, Member Larry Putman Northern Arizona University (928) 523-9358, Member Karen Putterman, M.D. University of Medicine and Dentistry of NJ (973) 972-4380, Friend of TOA Dr. Odida T. Quamina Seneca College of Applied Arts & Technology (416) 491-5050 et2029, Member Mauricio A. Ramos University of California, LA (310) 825-7627, Member

Mary Rowe, MIT (617) 253-5921, Member Maile Sagen University of Iowa (319) 335-3608, Member Lillian Santa Maria University of Cincinnati (513) 556-5956, Member Janis Schonauer California Institute of Technology (626) 395-6990, Member Roxanne E. Schreiber University of Idaho (208) 885-6151, Member Judi Segall Stony Brook University (631) 632-9200, Member Mary Ann Shea Faculty Teaching Excellence Program University of Colorado-Boulder (303) 492-4985, Associate Maggie Sloane (919) 304-5993, Associate Roberta J. Steinhardt University of Colorado (303) 315-0563, Member Anne Stewart Del Mar College (361) 698-1336, Associate Cathy Toth Sturkie Clemson University (864) 656-2456, Associate Yoshiko Takahashi Keio University- H.P. Committee Ofc 81 (3) 5427-1629, Member Richard L. Timmons Houston Independent School District (713) 622-0751, Member page43

ACADEMIC (cont.)

Thomas V. Trotter, Ph.D. University of Idaho (208) 885-6151, Member Donna M. Trout Bowdoin College (207) 725-3339, Associate Dr. Laura E. Tubbs Rochester Institute of Technology (716) 475-7200, Member

Jennifer Boyens Victor (404) 299-6999, Associate

ATTORNEY Geoff Drucker, Esq. US Postal Service Law Department (202) 268-5121, Friend of TOA Karen A. Intrater, Esq. US Postal Service Law Department Employment & Labor Law (202) 268-3026, Friend of TOA

Craig A Boyle Inland Paperboard & Packaging, Inc. (317) 879-4462, Member Lynn Brailsford Brailsford Consulting, Inc. (201) 801-0927, Member Linda J. Brandt Starbucks Coffee Company (206) 318-4460, Member

Sherry Turner Mount Holyoke College (413) 538-2413, Member

Deborah K. Brennan Eastman Kodak Company (585) 722-4527, Member

Dr. Marsha Wagner Columbia University (212) 854-1234, Member

Marva K. Butler Shell Oil Company (713) 241-9460, Associate

Judy Walters Western Michigan University (616) 387-5300, Associate Dr. Dwight C. Watson Hamline University (651) 523-2303, Member Ellen J Waxman Stanford University (650) 723-3682, Member Merle Waxman Yale University School of Medicine (203) 785-4680, Member Margo Wesley University of California, Berkeley (510) 642-7823, Member Jane White University of San Francisco University Ministry (415) 422-2761, Member Linda Wilcox Harvard Medical Area (617) 432-4040, Member

CORPORATE Barbara Abrams Sony Electronics, Inc. (201) 930-7042, Associate Geraldine C. Albright Sandia National Laboratories (925) 294-2065, Member Yvonne Amundson Medical Manager Health Systems / WebMD (352) 271-9454, Friend of TOA Thomas W. Barnette American Express Company (336) 665-3598, Member Mary Ann Barngrover ChevronTexaco (415) 894-2064, Member Lou M. Barrett Conoco Inc. (281) 293-5588, Member Dina Beach Lynch Fleet Boston Financial (617) 434-7222, Member Mary Berberich Edward Jones Investments (314) 515-4762, Member Mariette Blais TD Bank Financial Group (416) 982-7708, Member

page44

Margaret Byrne TIAA-CREF (212) 916-4640, Associate Lisa S. Cameron The Rosenthal Group (410) 398-5080, Associate Deborah A. Cardillo Eastman Kodak Company (585) 724-6050, Member Pradeep K. Chatterjee American Express International 011-865-3928-390, Member Renee O. Childs Hamilton Sundstrand Division of United Technologies Corp.

(860) 654-5022, Member Marlene Chumak Scotiabank (800) 565-7810, Member Brenetta Cooper Chevron Phillips Chemical Co. (218) 359-0229, Friend of TOA Beatriz B. Dale American Express Company (305) 231-0373, Member Laura J. Davis The Johns Hopkins University Applied Physics Laboratory (443) 778-5253, Member THE OMBUDSMAN ASSOCIATION

CORPORATE (cont.)

Ruth Deluca GE Capital Corporation (203) 357-6569, Associate

Shahena Fredricks TD Bank Financial Group (416) 982-7560, Member

William E. Hogg Otis Limited 44-118-977-6863, Member

Jacques Desmeules Société Des Alcools Du Québec (514) 864-2292, Member

Willis G. Frick Southern California Edison (949) 368-6914, Associate

John S. Howell, Jr. DTE Energy (313) 235-8827, Member

R. Lisa Di Luna Palmer & Dodge, LLP (617) 239-0475, Member

Wendy E. Friede American Express Company (612) 920-4167, Member

Thomas Irvine Ontario Power Generation (416) 592-8179, Member

Mary M. Dimond Norton Healthcare (502) 629-8607, Member

Pattiann Gavaghan Anthem, Inc. (317) 488-6487, Member

Lawrence A. Jagneaux, Jr. Halliburton Dispute Resolution Prog.

(713) 676-5383, Member

Sharon K Donegan BKA Consulting Group (508) 362-8148, Member

Danielle Germansky Scotiabank (416) 841-2259, Member

Karen Joffe Working Diplomacy (510) 654-9114, Associate

Charles P. Doran Mediation Works Inc. (617) 973-9739 x 22, Member

Gizelda Giampietro Hewlett Packard Brazil S/A HPS Quality 55-11-9908-3967, Associate

Donald Johnson American Express Company (973) 379-2992, Associate

Diane Dorion RBC Financial Group (416) 974-8421, Member Linda D. Dulan (425) 644-2779, Member Dawn L. Duquet External Organizational Ombudsman (514) 696-8219, Member Nora J. Farrell Ryerson University (416) 979-5000 x7451, Member Sue Fernie London School of Economics Department of Industrial Relations 0-207-955-7037, Member Patricia Folan New York Life Insurance Co. (212) 576-7236, Member Elizabeth Ford American Express Europe Ltd 011-44-1273-577-040, Associate Gary C. Franks Ombuds Resolve, Inc. (281) 240-2424, Associate

THE OMBUDSMAN ASSOCIATION

Cheryll A. Giles Chevron Technology Companies (925) 842-1951, Member Karen Guile The Hartford (860) 547-6516, Member Debra Hanko Bourns, Inc. (909) 781-5168, Member Leslie Hansen J.M. Huber Corporation (732) 603-3650, Associate Harry R. Harmon Harmon & Davies, P. C. (717) 291-2236, Associate Wilbur Hicks Shell Oil Company (713) 241-9431, Member Brodrick W. Hill ChevronTexaco (936) 321-3541, Member Janet D. Hill Halliburton Dispute Resolution Prog.

(713) 676-5383, Member

Monte C. King Shell Oil Company (713) 241-3099, Member Walter L. Krudop (713) 703-3177, Associate Gregory A. Kyles Halliburton Dispute Resolution Prog.

(800) 947-7658, Member Auryse Lacroix RBC Financial Group (416) 974-4775, Member Heather Laing Sanlaing Ltd (604) 685-8329, Member Melanie Lewis Coca-Cola Enterprises Inc. (770) 989-3010, Associate Elaine M. Lutkitz Federal Reserve Bank of San Francisco (415) 974-2138, Member Patricia J. Lynch Pratt & Whitney United Technologies Corp.

(860) 565-7612, Member page45

CORPORATE (cont.)

Victoria B. Mars Mars, Inc. (610) 430-2509, Member

Kathryn A. O’Leary United Technologies Corporation (860) 728-6445, Associate

Raquel Sandler American Express Company (305) 231-0375, Associate

Elizabeth Mason Shell Oil Company (713) 241-9447, Member

Amanda T. Pace The Coca-Cola Company (404) 676-2580, Member

Eugene F. Mensching, Jr General Electric Company (203) 373-2343, Associate

Jeffrey D. Paquin ADR & Conflict Management Svcs.

(770) 321-4367, Associate

Melvyn J. Schlosser Verizon Office of Ethics and Business Compliance (212) 395-5037, Associate

Mariann B. Miller NASD, Inc. (240) 386-6267, Associate

Kathy Phelan CAI / Recon Optical, Inc. (847) 381-2400, Ext 2250, Member

Melinda Miner Halliburton Dispute Resolution Prog.

(713) 676-5383, Member

Jean-Pierre Plaze Masterfoods SCS C/o Unisabi 33-2-38-59-62-20, Member

Gladys C. Mitchell Affiliated Computer Services, Inc (202) 414-3720, Associate

Martin Porter Anheuser-Busch Companies (314) 577-9079, Associate

Kenny Moore Key Span Energy (718) 403-2819, Member

Lori Purdy Scotiabank (905) 877-5185, Member

Dolores Murray Telus Communications, Inc. (403) 530-4644, Member

Nancy G. Radcliff Bronson Healthcare Group (616) 341-6228, Associate

Nonie Muse Shore (310) 454-8205, Associate

Sheila Ralston Fleet Bank (617) 434-7339, Member

Thomas Neal Carrier Corp.

(860) 674-3133, Member

Arlene M. Redmond (212) 348-2999, Member

Marvin Neal Coca-Cola Enterprises Inc. (678) 589-5420, Member

David Rehel Bank of Montreal (514) 877-5925, Associate

Darwin Niekerk Coors Brewing Co. (303) 277-2901, Associate

Timothy D. Romps Bayer Corp.

(412) 777-2185, Member

Carolyn Noorbakhsh Coors Brewing Co. (303) 215-0711, Member

Patricia Ruggieri Sony Electronics, Inc. (201) 930-7225, Member

Brian Nugent Sikorsky Aircraft Corp. a United Technologies Company (203) 386-6630, Member

Eva-Maria Sachse McDonald’s Deutschland 0049-89- 614 66622, Member

page46

Justine Sentenne Hydro Quebec (514) 289-4846, Member Robert J. Sheardy Pacific Bell (925) 973-3496, Member Mary G. Simon Consulting Ombuds (425) 687-0900, Member Maria Simpson, Ph.D. Personal Skills Management (310) 826-7440, Associate Karl A. Slaikeu, Ph.D. Chorda Conflict Management, Inc. (512) 482-0356, Friend of TOA Beverly Smith Hartford Financial Services (860) 547-6926, Friend of TOA Lawrence P. Sovinsky Facilitated Negotiations (719) 520-1611, Associate Patricia Sponsler Visionary Consulting, Inc. (321) 784-2075, Associate Rock St. Jacques La Federation Des Caisses Desjardins Du Quebec (514) 281-7793, Member Cathie Stoner American Express International 011-65-39-28309, Associate Janis Lynn Sullivan-Chalmers American Express Europe Ltd 011-44-1273-577-010, Member Nyaree Sunnasy RBC Financial Group (416) 974-2861, Member THE OMBUDSMAN ASSOCIATION

CORPORATE (cont.)

Virginia Swain, M.A. The Institute for Global Leadership (508) 753-4172/7683, Friend of TOA

Cynthia Wick Alyeska Pipeline Service Co. (907) 787-8294, Associate

Lorraine Bonds Lopez Los Alamos National Laboratory (505) 665-2837, Member

Barbara Taggart Entergy Nuclear Northeast Indian Point 3 Nuclear Power Plant (914) 788-2968, Friend of TOA

Johnny E. Williams Conoco Inc. (281) 293-5533, Member

Melissa M. Boutelle LA City Commission on the Status of Women (310) 820-7926 Friend of TOA

Andre W. Tessier Canada Post (800) 204-4198, Member Bernard Thompson NASD, Inc. (240) 386-6266, Associate Veronica B. Thomson Dresser, Inc. (972) 407-4951, Member Sue Vandittelli AWR Inc.- Alternative Workplace Resolutions (416) 490-0911, Member Kim Veselka Halliburton Dispute Resolution Prog.

(713) 676-5383, Member Edward J. Vogel, Jr. Amtrak Office of Inspector General (202) 906-4568, Friend of TOA Karen Wainwright American Express Europe Ltd 011-44-1273-577-009, Associate Helen Walker TD Bank Financial Group (416) 982-7561, Member Elizabeth Walsh Pino McKinsey & Company (617) 753-2228, Member

Sonja Williams Georgia-Pacific (770) 221-2776, Associate Randy Williams (973) 377-4937, Member Theodore R. Williamson, III The Coca-Cola Company (404) 676-8849, Member Darlene B. Wolonick American Express Company (336) 665-9341, Associate Larry D. Wood Alyeska Pipeline Service Co. (907) 787-8375, Friend of TOA George R. Wratney United Technologies Corporation (860) 728-7864, Member

Stephanie E. Carter Commonwealth of Massachusetts Department of Public Health (617) 994-9829, Associate Leslie R. Crawford Federal Deposit Insurance Corp.

(202) 942-3870, Associate Marcel Custeau Canadian Intl. Development Agency (819) 997-5663, Member Don Elliott USDOL/ESA/ Office of Federal Contract Compliance Programs (206) 398-8350, Member

Thomas P. Zgambo, Ph. D. Coca-Cola Enterprises Inc. (678) 589-5421, Member

Jose Ignacio Estevez Interamerican Development Bank (202) 623-1996, Member

John W. Zinsser Ombuds Agency for Healthcare Research & Quality (301) 594-1038, Member

Jacques J. Fleury Sante-Securite Et Services Au Personnel (418) 643-7035, Member

Cummings V. Zuill (441) 236-0814, Member

Charles W. Flynn Massachusetts State Police (508) 988-7010, Associate

GOVERNMENT Ronald F. Bieker FDIC - Federal Deposit Insurance Corp.

(202) 942-3188, Associate

THE OMBUDSMAN ASSOCIATION

Doris C. Campos-Infantino National Institutes of Health (301) 402-5235, Member

Gary A. Yamashita Chevron Corporation (925) 842-0888, Member

Sally E. Waters Waters Associates, Inc. (402) 292-2161, Associate Diane Westcott Ontario Power Generation (416) 592-8234, Associate

Peter Brabbee Videoblake (415) 863-8028, Member

Jack Foley Los Alamos National Laboratory (505) 665-2837, Member Duncan C. Fowler King County Courthouse (206) 296-3508, Associate page47

GOVERNMENT (cont.)

Howard Gadlin National Institutes of Health (301) 594-7231, Member

Shirley E. Jones Federal Aviation Administration (202) 267-3783, Member

Ezra Loring, Jr. AZ Dept. of Economic Security (602) 542-5678, Member

Samuel P. Golden Comptroller of the Currency (713) 336-4350, Associate

Wendell B. Jones Sandia National Laboratories (505) 845-8301, Member

Cynthia Kirk Lovell National Asset Management (800) 258-3912, Member

Claire Suzanne Goulet Government of Canada Treasury Board Secretariat (613) 941-5067, Member

Rena F. Jones Social Security Administration (410) 966-9158, Associate

Bruce J. MacAllister Los Alamos National Laboratory (505) 665-2837, Member

Maureen M. Kammer Social Security Administration (410) 966-4231, Member

Margaret MacLennan Workers Compensation Board of BC (604) 279-7593, Member

Kimberly L. Kemp Florida Dept. of Revenue (850) 921-1202, Associate

Harry Manasewich Human Factor Dispute Resolutions (781) 643-1812, Friend of TOA

Marianne C. Ketels The Bureau of Alcohol,Tobacco and Firearms / (ATF) (202) 927-3538, Member

Stephanie Maxberry Los Angeles County Department of Ombudsman (310) 352-3700, Member

G. Michael Kilpatrick San Diego County Water Authority (877) 331-6072, Member

William E. Maxwell RCMP (613) 993-1683, Associate

Marcia K. Larkins, DVM Food & Drug Administration Center for Veterinary Medicine (301) 827-4535, Associate

James H. McCall U.S.Treasury - ATF (202) 927-8151, Member

Karen Grace-Kaho Foster Care (916) 263-3547, Member Kem Hainebach Lawrence Livermore National Laboratory (925) 422-4572, Member Paul D. Hames Central Saanich Police Service (250) 652-4441, Friend of TOA Matthew B. Hamidullah Federal Bureau of Prisons (202) 305-4258, Member John Handley Administrative Appeals Tribunal 03-9282-8463, Associate Lieutenant Marie Hannah Los Angeles County Sheriff’s Dept.

(323) 526-5628, Associate Chandra Heilman Smithsonian Institute (202) 357-3261, Member Peter D. Hopkins Workers Compensation Board of BC (604) 276-3053, Member Kimberley J. Howell Bonneville Power Administration (206) 220-6770, Member Angela Isaiah-Payne Los Angeles County Department of Ombudsman (310) 352-3848, Member

page48

Dennis Lazzar Environmental Protection Agency- Region 10 (206) 553-2661, Member Andrew S. Leben Smithsonian Institute (301) 238-6616, Associate James A. Lee, Ph.D. United Nations Development Program (212) 906-5748, Member Susan Leith Citizenship & Immigration Canada (613) 941-1785, Member Terri Loeffler General Land Office (512) 305-9124, Member

Mary T. McCauley Massachusetts State Police (508) 988-7012, Associate Lewis H. McClam Social Security Administration (410) 966-2436, Member Debra D. McInroy Los Alamos National Laboratory (505) 665-2837, Member Michael E. Miller Lucas County Children Services (419) 213-3253, Member Paul Morrad Workers Compensation Board of BC (604) 214-6727, Member Sue L. Morris Scotiabank (416) 866-3501, Member THE OMBUDSMAN ASSOCIATION

GOVERNMENT (cont.)

Stephanie Morse-Shamosh Paine Webber Inc. Issue Resolution Office (212) 649-8015, Friend of TOA Rick Nichols Productive Workplace Relations (970) 577-8943, Member Don Noack Sandia National Laboratories (505) 844 -2145, Member Jean K. Paddock, Ph.D. National Institutes of Health (301) 435-1163, Associate

Mary Beth Stevens Los Alamos National Laboratory (505) 665-2837, Member

HUMAN RESOURCE

Robin L. Sweeney Department of Energy (702) 794-1417, Member

Bernice Jee Morgan Stanley Dean Witter (917) 790-5501, Friend of TOA

Robert Taylor Los Angeles County Department of Ombudsman (310) 352-3799, Member

Al L. Smith State of Oklahoma Department of Human Services, Friend of TOA

Lisette Thibault Department of Canadian Heritage Deputy Minister’s Office (819) 994-4226, Member

MEDIATOR

Tom Turnage, Ph.D. Dallas Area Northstar Authority (214) 366-9407, Friend of TOA

Jon M. Ebersole Dialogue Services, Sarl 011-41-22-366-1014, Friend of TOA

C. Michael Turpenoff FDIC-Federal Deposit Insurance Corp.

(202) 942-3828, Member

Lee M. Finkel, J.D. University of Phoenix College of Graduate Business and Management (480) 557-1595, Friend of TOA

Marc Perry, PhD State of New Mexico Medical Assistance Division (505) 827-6210, Member

Terri L. Vital US Air Force, Wilford Hall Medical Center (210) 738-2078, Member

Heather MacKenzie The Integrity Group (604) 689-4244, Friend of TOA

Richard M. Peterson Regional Center of Orange County (949) 713-6655, Friend of TOA

Eula Walden U.S. Customs Service (202) 927-1440, Associate

Theresa L. Prator Los Angeles World Airports (310) 646-5045, Member

Ella M. Wheaton Department of Justice (202) 616-7327, Member

Lewis A. Redding Jet Propulsion Laboratory (818) 354-7045, Member

Scot Williams EDFUND - a Service of the California Student Aid Commission (916) 526-8275, Member

Stephanie J. Palmer Social Security Administration (410) 956-0889, Friend of TOA Jessalyn L. Pendarvis The United States Agency for International Development / RRB (202) 712-1392, Associate

Sergeant Joette E. Robin Massachusetts State Police (508) 820-2678, Associate Sarah F. Rogers (703) 904-8908, Member Deborah Rozanski (305) 869-2836, Friend of TOA

Jim Yarosh U.S. Secret Service (202) 406-5555, Associate Sarah Zeigler Federal Bureau of Investigation (202) 324-2156, Member

Wallace R. Meissner, Esq. Superior Court of the District of Columbia Multi-Door Dispute Resolution (202) 879-1974, Friend of TOA Warren Morris WM-Lawyer Mediator & Consultant (416) 465-7708, Friend of TOA Cheryl Otto The Integrity Group (604) 689-4244, Friend of TOA Howard P. Ramseur, Ph.D. Ramseur Associates (510) 663-7036, Friend of TOA Tobie Wolf ADR Options Consulting, Inc. (206) 361-9440, Friend of TOA

Patrick M. Shannahan Arizona Ombudsman (602) 277-7292, Associate THE OMBUDSMAN ASSOCIATION

page49

NONPROFIT Julie Z. Aronson WestEd (415) 615-3127, Member

Nicolas Oetterli Swiss Travel Industry 011-411-722-2262, Member

John D. Canoni Nixon Peabody (212) 940-3169, Associate

Dadizi Baker-Cummings American Student Assistance (617) 728-4509, Associate

Juliette Okotie-Eboh, Ph.D. Detroit Medical Center Harper University Hospital (313) 745-7907, Member

Brenlee Carrington-Trepel, LL.B. The Law Society of Manitoba (204) 942-2002, Member

Grace H. Bartini American Student Assistance (617) 728-4512, Associate Ann Bensinger The World Bank (202) 473-3043, Member Robert M. Berg, Ph.D. The CNA Corp.

(703) 824-2253, Member Thomas Branca Dana Farber Cancer Institute (617) 632-4401, Member Jessie Dye Catholic Community Services of Western Washington (206) 328-9527, Member

Lori Raggio Sheppard Pratt Health Plan (410) 938-3235, Associate Alfred G. Smith African Development Bank 225 20 20 4478, Member Rema Smith TIAA-CREF (212) 916-4802, Associate Marta K. Tillman Dana Farber Cancer Institute (617) 632-3835, Member Patricia N. Watson Working Solutions (816) 753-0150, Member

Henry S. Griffis The CNA Corp.

(703) 824-2208, Member Alfreda E. Hanna The Johns Hopkins Hospital (410) 955-6783, Member Eugene Hoeven International Air Transport Assoc.

The Americas & ICAO (514) 874-0202 X3598, Member

OTHER

Lawrence S. Cohen, MD Yale University School of Medicine (203) 785-4683, Friend of TOA Linda Coughenour, SRP (602) 236-5575, Associate Jim Cutler Lasting Solutions Inc. (905) 666-7685, Member Mary Teresa Devlin Law Society of Upper Canada (877) 790-2200, Member Vaughan Finn Shipman & Goodwin LLP (860) 251-5505, Associate Chester W. Fowler Wolf Creek Nuclear Operating Corp.

(620) 364-4091, Member

Nancy Barnett (973) 838-9540, Friend of TOA

Gerard G. Gosselin (207) 441-3206, Friend of TOA

Darrel S. Batina First Energy Nuclear Operating Co. (724) 682-5507, Associate

Dean M. Gottehrer (831) 425-4688, Friend of TOA

C. Richard Kalin No. American Mediation Association (303) 765-2921, Friend of TOA

Julie Becker JBA Dispute Resolution, LLC (212) 353-3462, Member

Jim Konetsky God’s Love We Deliver (212) 294-8147, Member

Lisa Berendt (815) 293-0984 Friend of TOA / Other

Mary Murphy International Monetary Fund (202) 623 4660, Member

Stephen L. Buchman Chadbourne & Parke (212) 408-5535, Associate

page50

Karen Challberg MIT Lincoln Laboratory (781) 891-0858, Member

Ralph Hasson (512) 633-5316, Friend of TOA Janice Hernandez The CNA Corp.

(703) 824-2199, Member Charles L. Howard Shipman & Goodwin LLP (860) 251-5616, Associate Alexander B. Jamison (480) 905-0423, Member

THE OMBUDSMAN ASSOCIATION

OTHER (cont.)

Teryl Kieswetter Clarica Life Insurance Company (519) 888-8000 x5304, Member Freada Klein, Ph. D. Klein Associates, Inc. (617) 577-1513, Associate Alan Katz (914) 834-7088, Friend of TOA Don Leeds Take-Two Interactive (212) 334-6633, Associate Sharan Lee Levine Levine & Levine (616) 382-0444, Friend of TOA Elizabeth Ann Lyle Merck & Co., Inc. Merck Research Laboratories (215) 652-7771, Friend of TOA Ruth Kwitko Lym (415) 824-5877 Friend of TOA Alastair McKay The John Lewis Partnership 011-44-020-75926375, Associate John McNamara Evolution Innovative HR Solutions, LLC (973) 644-5188, Associate Jani K. Niner DRC of Yakima (509) 963-2972, Friend of TOA Susan W. O’Brien Pro Health (978) 343-6259, Friend of TOA Beata D. Panagopoulos John F. Kennedy School of Government Harvard University Library (617) 496-1775, Friend of TOA Priscilla Kim Park, J.D., M.D.R. The ADR Offices of Priscilla Kim Park (817) 498-9863, Member

THE OMBUDSMAN ASSOCIATION

Craig Rashkis (310) 383-9778, Associate Alfonso Sanchez The World Bank (202) 473-0001, Member Marie-France Sevestre United Nations High Commissioner for Refugees 41-22-739-86 85, Member Charles L. Smith Raja Concepts, Inc. (510) 814-0436, Friend of TOA John C. Smith Richard Stockton College of NJ (609) 652-4290, Friend of TOA Jane A. Stephenson (972) 964-2288, Friend of TOA Joli Stieber Crate & Barrel (650) 321-7800, Associate

STUDENT Debra L. Casey Rutgers University, School of Mgmt. and Labor Relations (732) 932-2730, Friend of TOA Luigi Cominelli University Degli Studi Di Milano 39-02-50312099, Friend of TOA Vicky Troy American Society of Civil Engineers (703) 295-6281, Friend of TOA

RETIRED Claude Blanchi, (301) 493-9658 Neil W. Byl, (817) 265-7585 Elizabeth L. Clark, (616) 345-3166 Thomas Furtado, (561) 335-5071

Linda S. Taylor St. Jude Children’s Research Hospital (901) 495-4644, Associate

Nancy G. Harter, (802) 763-2835

Anni Townend 00-44-0-1273-478532, Member

Robert Hutchins, (410) 465-6378

Tanya Walter TLW Associates (763) 675-3081, Member

Frank T. Horn, (423) 727-1525

H. H. Luge Luetjen, (660) 343-5728 Janet L. Newcomb, (714) 847-8933 Vincent J. Riley, (703) 536-7939

Dorian West, Esq. (650) 401-8101, Friend of TOA

Jack M. Risewick, (716) 247-4768

Debra Woog-McGinty Connect 2 Corp.

(781) 646-5689, Member

Del Rocha, (508) 636-3067

Stanley E. Zimmerman Zimmerman Mediation Services (410) 489-2771, Member

Burt Slesinger, (321) 254-2134

Donald S. Zinn (510) 527-9822, Friend of TOA

Joan Rodriguez, (915) 587-0667

Carole Trocchio, (214) 348-6621 Diane Weitzel, (905) 639-4598

page51