Desktop Management and Helpdesk Services Market-Growth Market Reports

Desktop Management and Helpdesk Services Market-Growth Market Reports The global desktop management and helpdesk services market is projected to expand at a robust CAGR during the forecast period, 2021 – 2028. The growth of the market is attributed to increased use of personal computers for vital business purposes.

Desktop management is an inclusive method to manage all computers within the organization. Desktop management includes desktop computers, laptops, and other computing devices. Desktop management is a component of system management. Helpdesk is a tool that assembles customer communication to help businesses respond to customers effectively and quickly. Helpdesk helps the support team to provide optimal experience to the customers.

Market Trends, Drivers, Restraints, and Opportunities: 

    

Factors such as loss of data due to security issues, inadequate backup procedures, and loss of productivity due to system downtime are inducing companies to opt for desktop management and helpdesk services.

Major factors contributing to the market growth are cost reduction, capital conversation, and improving IT services.

Need to increase control, maximize user efficiency, and understand the use and accessibility of PCs are encouraging firms to opt for desktop management and helpdesk services.

The benefit of integrating desktop management with helpdesk products is that customers no longer need to log in gateways to submit requests, as it can be recorded from their computers.

Desktop management coupled with helpdesk service enables automated ticket transmission. This factor is expected to drive the market.

Rising prices of IT support and configuration is a major factor, which drives the demand for desktop management and helpdesk services.



Customizable subject line aids administrators to organize the helpdesk query and mechanize a task based on the subject lines written while logging in. This advantage is expected to fuel the market.

Scope of the Report: The report on the desktop management and helpdesk services market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.

Market Segment Insights: The change & configuration management segment held a major market share of the total revenue in 2018 Based on types, the global desktop management and helpdesk services market is segregated as change & configuration management, patch management, remote support, security management, asset management, provisioning, offering scalability, strategy & execution, offering breadth & depth, support, offering maturity, use of industry standards, and interoperability & integration.

A major driving factor of change & configuration management is rising demand for customized products with several options that increase the number of product configurations. Additionally, consumers are looking for processes that are cost-efficient, have less development cycles, and are backed by constant innovation. These factors are expected to drive the change and configuration market.

Change and configuration management is gradually acquiring importance across enterprises, due to its numerous benefits such as great agility, cost reduction, and quick problem resolution.

The IT segment is expected to expand at a rapid pace during the forecast period On the basis of applications, the global desktop management and helpdesk services market is fragmented as IT, financial industry, and manufacturing. Use of desktop management and IT systems is expected to rise, as the two markets are interrelated. Moreover, several desktop management merchants are expected to surge the benefits of desktop management solutions in small enterprises by increasing their coverage. This is estimated to increase the market demand during the forecast period.

Increasing mergers and acquisitions and changing business necessities and technology have left IT managers with unwanted task of observing the changing IT assets and environment. This, in turn, has led to the incorporation and the management of operating systems. IBM and HP’s leadership in IT systems management is projected to spread to the desktop management market.

The market in North America held a major share of more than 40% of the total revenue In terms of regions, the global desktop management and helpdesk services market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. The market in North America is expected to expand at a substantial CAGR during the forecast period. North America has dominated the desktop management industry, as it is a center of IT services.

Developing countries such as India, Japan, and China are contributing to high growth of the market in Asia Pacific. Desktop management solutions are expected to assist many organizations in the region

and the demand for these solutions is estimated to expand during the forecast period.

Segments Segments Covered in the Report: The global desktop management and helpdesk services market has been segmented on the basis of Types            

Change & Configuration Management Patch Management, Remote Support Security Management Asset Management Provisioning Offering Scalability Strategy & Execution Offering Breadth & Depth Support Offering Maturity Use Of Industry Standards Interoperability & Integration

Applications   

IT Financial Industry Manufacturing

Regions     

Asia Pacific North America Latin America Europe Middle East & Africa

Compititive Landscape Key players in the global desktop management and helpdesk services market include Microsoft, LANDesk (Avocent), HP, IBM, CA, Altiris (Symantec), Novell, and BMC. Microsoft, IBM, and HP have their brand recognition, which is influencing high consumption. HP and Microsoft do not receive grading in their products, but this does not affect their consumer sentiment. HP is clearly ahead in terms of size of its customer base and revenue growth, due to HP’s effective strategy & loyal customer base.

Sample Request: Desktop Management and Helpdesk Services Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast

Contact Us: Growth Market Reports Headquaters 1st Floor, Kalpavruksha Office No 1, GK Lane Number 3, Ingawale Nagar, Pimple Nilakh, Pune, Maharashtra 411027