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Survival Guide Lampeter Campus


Student Services Staff Lampeter Campus - Canterbury Building Director of Student Services

Senior Learning Support Cordinator

Dai Rogers 01570 424930 d.rogers@tsd.ac.uk

Clare Scott 01570 424876 c.scott@tsd.ac.uk

Assessor / Tutor Receptionist/Administrative Assistant Haf James 01570 424876 student.support@tsd.ac.uk

Blue Powell 01570 424946 b.powell@tsd.ac.uk

DSA Administrator Accommodation Officer

01570 424960 student.support@tsd.ac.uk

Ann Harris 01570 424995 a.harris@tsd.ac.uk

Mental Health Adviser Careers Adviser 01570 424973 student.support@tsd.ac.uk

Julia Newman 01570 424876 j.newman@tsd.ac.uk

GO Wales Project Support Officer

Student Counsellors

Kath Caffel 01570 424893 k.caffel@tsd.ac.uk

Nicola Dunkley 01570 424876 student.support@tsd.ac.uk

GO Wales Business Liaison Officer Charlene Jones 01570 424833 c.jones@tsd.ac.uk

Nigel Nicholas 01570 424876 student.support@tsd.ac.uk

GO Wales Work Experience Officer

Myfanwy Williams 01570 424876 m.e.williams@tsd.ac.uk

Angela Conaghan 01570 424782 a.conaghan@tsd.ac.uk

Student Finance Officer GO Wales Graduate Academy Coordinator

Lynda Lloyd-Davies 01570 424722 l.lloyd-davies@tsd.ac.uk

Gwen Adams 01570 424861 g.adams@tsd.ac.uk

GO Wales Graduate Support Officer Jane Burtenshaw-Jones 01570 424968 j.burtenshaw@tsd.ac.uk

Opening Hours: Monday - Thursday: 9.00am - 5.00pm Friday: 9.00am - 4.30pm Out-of-hours - appointments available by prior arrangement

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Contents Support Services Catering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

University Policies and Procedures . . . . . . . . . . . . .37

Chaplaincy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Bilingual Policy . . . . . . . . . . . . . . . . . . . . . . . . .37

Crèche . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Complaints Procedure . . . . . . . . . . . . . . . . . .37

Estates and Facilities . . . . . . . . . . . . . . . . . . . . .8

Conduct and Progress of Students . . . . . .37

- Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Confidentiality . . . . . . . . . . . . . . . . . . . . . . . . . .38

- Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Drugs and other illegal substances . . . . . .38

- Porters and Security . . . . . . . . . . . . . . . . . . .9

Equality and Diversity . . . . . . . . . . . . . . . . . . .38

Finance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Personal Tutors . . . . . . . . . . . . . . . . . . . . . . . . .39

Information Services . . . . . . . . . . . . . . . . . . . .11

Religious Belief . . . . . . . . . . . . . . . . . . . . . . . . .39

- IT Service Desk . . . . . . . . . . . . . . . . . . . . . . .11

Smoking Policy . . . . . . . . . . . . . . . . . . . . . . . . .40

- Photocopying . . . . . . . . . . . . . . . . . . . . . . . .14

Student Charter . . . . . . . . . . . . . . . . . . . . . . . .41

International Office . . . . . . . . . . . . . . . . . . . . .15

Students and Quality . . . . . . . . . . . . . . . . . .41

Learning Resources Centre . . . . . . . . . . . . .16

University Regulations: Student Guide

Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

2012/13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Research and Development Office . . . . . .23 Student Ambassadors . . . . . . . . . . . . . . . . . .24

Students’ Union . . . . . . . . .47

Student Services . . . . . . . . . . . . . . . . . . . . . . . .25

Night Time Service

- Accommodation . . . . . . . . . . . . . . . . . . . . .25

Students’ Union

- Careers and GO Wales . . . . . . . . . . . . . . . .28 - Professional Development Planning (PDP) . . . . . . . . . . . . . . . . . . . . . . .28

Local Services . . . . . . . . . . .49 Banks and Cashpoints

- Counselling Service . . . . . . . . . . . . . . . . . .29

Medical Services

- Financial Support for Students . . . . . . . .30

Public Transport

- Learning Support . . . . . . . . . . . . . . . . . . . .32 - Study Skills Support . . . . . . . . . . . . . . . . . .33

Useful Contacts . . . . . . . . .51

- Support for Care Leavers . . . . . . . . . . . . .33 - Support for Disabled Students . . . . . . . .34

Campus Map . . . . . . . . . . . .52

The University of Wales Trinity Saint David will take all reasonable steps to provide the facilities and services set out in this Guide. This information in this Guide was accurate at the time of printing. Please visit the University’s website for the latest information.

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Vice Chancellor’s Welcome Welcome to the University of Wales Trinity Saint David, Carmarthen campus. If you are a student for the first time, or just new to the University from another institution, this handbook has been compiled to inform you of the services available during your period of study here. We pride ourselves at the University of Wales Trinity Saint David on our tradition of friendly informal support, but in addition we have a range of services available to all students. This handbook provides information about the many services that are available. On behalf of everyone at the University, I wish you a successful and enjoyable time.

Professor Medwin Hughes DL DPhil DPS FRSA Vice-Chancellor

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Catering The University has three catering outlets on the main campus: • 1822 coffee shop which offers paninis, baguettes, jacket potatoes, soups, daily specials and proudly brews Starbucks coffee. • Dewi’s snack bar, which is based in the Student Union building, offers a range of fast food options such as burgers, chips and all-day breakfasts. • The newly refurbished Lloyd Thomas Hall offers renowned Sunday Lunches and can also be booked for parties/functions.

1822

Dewi’s

Lloyd Thomas

serving Starbucks coffee, freshly prepared light bites and main meals

serving freshly prepared fast foods

serving Sunday carvery

Open

Open

Open

Weekdays 8.30am-8pm (8.30am-4pm Fridays) Saturday 10am-4pm

Weekdays 10am-4pm

Tues & Thurs 12-2pm Sunday 12-2pm

Food vouchers can be pre-purchased from the 1822 café.

Employment Opportunities Casual Staff required If you are interested in job opportunities within catering and/or cleaning services to supplement your income, please contact us. Contact details: Siân Jenkins, sian.jenkins@tsd.ac.uk or why not call in!

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Chaplaincy The Chaplain on the Lampeter campus, the Revd Matthew Hill is an Anglican priest and is available for all members of the University, regardless of religious faith, offering confidential, bilingual, pastoral and spiritual guidance.

Chaplain: Revd Matthew Hill Tel: 01570 424823 / 07964 631997 e-mail: m.hill@tsd.ac.uk

Where is the Chapel? The Chapel is at the heart of the campus, near the main reception In the Old Building.

Worship Within a Christian foundation such as the University, regular worship on campus is an important element of our common life. Here is the pattern of worship in a typical week: Sunday 11.00am Eucharist 6.30pm Evensong or FUSION (as advertised) Monday 9.00am Morning Prayer 12.00pm Holy Eucharist 5.00pm Evening Prayer Tuesday 9.00am Morning Prayer 5.00pm Ecumenical Evening Prayer followed by the Rosary Wednesday 9.00am Morning Prayer 5.00pm Healing Eucharist Thursday 9.00am Morning Prayer 5.00pm Evening Prayer Friday 9.00am Morning Prayer 5.00pm Evening Prayer Please feel very welcome to join us for any of these services and other Chapel activities. There are also special services to celebrate different seasons (eg, Advent, Christmas, Lent, Easter, and Pentecost) and for other events (eg, St David’s Day, Graduation). The Chapel is normally open during the day and provides a tranquil and beautiful place in which to pray, meditate or just be still.

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Crèche – Gwdihŵs Location: Behind the Students’ Union, near the Halls of Residence Open: Mon-Fri: 8.30am-5.30pm (students can pre-book 8am start or 6pm finish) Tel 01570 423426 Gwdihŵs is a purpose built childcare unit on the campus that is operated by the University’s Students’ Union that welcomes children from both Welsh and English speaking homes from the ages of 0-4. The nursery is open Monday - Friday all year round apart from closures over Christmas and Easter. The day is split into two sessions: 8.30am-1.00pm and 1.00pm-5.30pm. Lunchtime cover is available and dinner can be provided. A Cylch Meithrin session is held every morning for the children who are over 2 years old. The focus of these sessions is to provide structured educational learning activities through the medium of Welsh with an emphasis upon play and enjoyment. Each term a theme is followed in line with the Foundation Phase. Numbers, colours, shapes and basic reading and writing skills are regular topics covered in each of these themes. Appropriate activities are matched to each child’s age and ability. Craft activities, physical play, drama, singing and music sessions are all regular elements of sessions. Parents and carers are welcomed and encouraged to participate. Whilst Welsh is the main language spoken during these sessions the Mudiad is inclusive and welcomes children from both Welsh and English speaking homes. Participation in these provides for excellent grounding in the Welsh language prior to moving to the Primary School. Parents must book by the session with discounted rates for 10 sessions during the same week.

After-school Care An After-school club is available for children aged 3 and above in full time education. Gwdihŵs staff can collect children from Ffynnonbedr School – the local infant and primary school and also from Carreg Hirwaun school, Cwmann and Ysgol y Dderi, Llangybi. A Playscheme is run during all school holidays including school half terms.(This also runs on Inset days for children attending Ffynnonbedr school) Activities include various day trips, walking, games and craft work. Please note that the Playscheme is very popular so please book early!

Help with costs Your Local Authority can assist you by covering up to 85% of your childcare costs. Please see the Financial Support for Higher Education Students Guide at www.dfes.gov.uk/ studentsupport or tel: 0800 7319133. The University also offers a limited number of bursaries to assist with childcare costs.

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Estates and Facilities The Estates & Facilities Department is responsible for all new building projects, the maintenance, repairs and refurbishment of existing buildings, grounds and gardens, health & safety, security, mail room and reception. The Department also ensures there is adequate heating, hot water, electrical services and lighting to the campus and that the Fire and Intruder alarms are always working.

Important Numbers: • Reception Carmarthen - 01267 676767 • Reception Lampeter – 01570 422351 • Porters’ Emergency Mobile: Carmarthen Campus – 07767 842738 Lampeter Campus – 07976 528354 • Estates & Facilities Help Desk - 01570 424789 • Emergency Services (Police, Ambulance, Fire) 999

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Estates & Facilities Helpdesk (Quantarc) If there is a need to report a maintenance problem or fault, please use the Estates and Facilities Helpdesk (Quantarc) which is available on the University Intranet. This reporting facility is available 24 hours a day, 365 days a year. For emergencies please call the porter on duty for the relevant campus:

Lampeter Campus 07976 528354 Carmarthen Campus 07767 842738

Car Parking The Estates & Facilities Department is also responsible for the management of vehicles and car parking arrangements. Parking permits / pay and display tickets are compulsory. Permits are available from the Estates & Facilities Department upon receipt of an application form which is issued upon registration, and also can be obtained from the Estates intranet pages. Please note that parking permits will only be issued to resident students, and non-resident students are required to use pay and display machines which are situated in the car parks. Failure to obtain a parking permit / pay and display ticket or other breaches of the traffic management regulations may result in a fine being issued.

Safety & Security The Complete University Guide has named University of Wales Trinity Saint David as one of the safest universities for students in England and Wales. The University community-staff & students are all responsible for safety and security on campus. If you have any comments about these issues or if you spot any breaches of the safety or security requirements, no matter how trivial they may seem, please do contact the Duty Porter (24hr): Carmarthen Campus – 07767842738 or Lampeter Campus – 07976528354. In particular, do recognise the need to keep your personal belongings secure. Residential students should never leave their rooms unattended without locking the door and closing ground floor windows. The University and the neighbouring community have a designated Community Police Officer and Police Community Support Officer who patrol the campus and local area. In an emergency, please ring the Porters’ Emergency Mobile, contact your Hall Warden or phone the emergency services on 999.

Mail Student mail is distributed via the pigeonholes situated in the Student Union building with the exception of parcels / special deliveries etc. Names of these recipients are noted on a daily ‘parcel list’ which is displayed near the pigeonholes in the Student Union. These special deliveries can be collected from the main university reception in the Old Building on confirmation of ID. Uncollected mail of residential students will be sent to the permanent address provided to the University at the end of Academic year. Any uncollected mail of non residential students will be redirected to their permanent address after the end of each term.

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Finance Office The Finance Helpdesk is situated in the Canterbury Building Finance Officer - Mel Thomas Tel: 01570 424979 Counter service available for collecting Grants, Financial Contingency Fund cheques, payment of student fees/invoices and general enquiries.

Tuition Fees and Grants The Finance Office deals with: • Payment of tuition and accommodation fees for both undergraduates and Postgraduates • Distribution of Local Education Authority grant cheques If you have any queries or anticipate any delay or problem relating to tuition fee payment or accommodation you should contact the Finance Office as soon as possible. Payments due to the University of Wales Trinity Saint David can be made by cheque payable to: University of Wales Trinity Saint David. Credit/debit card payments can be made in person at the Cash Office or over the telephone by ringing one of the Cash Office numbers given above. If you have received an invoice, you can also pay online, please visit: www.tsd.ac.uk/en/finance/epayments

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Information Services For further information including the latest updates please visit the Information Services website www.tsd.ac.uk/en/informationservices

New Students - Setting up your IT access account Once you have completed your enrolment* students are required to complete an online process that will generate your individual IT access and email account. To do this you will need to go to https://login.tsd.ac.uk and complete the online process**. For help completing the Automated Account Creation please view the step by step guide on our Help and Support pages. This system is available both on-campus – by logging into any student PC with the username of ‘register’ and the password of ‘register’ and also externally via the website https://login.tsd.ac.uk Need wireless access to complete the online account creation? For the whole of Registration Sunday the on-campus wireless system will be set to only require a pre-shared key required to gain access. This is further detailed below. * Please be aware that in order to be able to complete the online process you will need to have completed enrolment. We will do our best to ensure that all data is uploaded into our systems by 6pm on the day of your enrolment but there may be a delay before you are able to complete the process. ** Please note that the minimum password length is 8 characters and the maximum is 12.

Email Here at TSD students receive a Microsoft Live@edu email account. Your student email address will consist of your username followed by @student.tsd.ac.uk eg, 0908145@student.tsd.ac.uk You can access your email by visiting www.student.tsd.ac.uk or by simply clicking on the Live@edu desktop shortcut on student PCs or by clicking on any of the Student email links on the TSD website. As part of a Live@edu account you will have access to 25GB of cloud network storage, the Office365 software suite and also a 2GB email account. For more information on Live@edu please visit the Information Services website and go to the online guide pages which contains various guides including setting up your email account on your smart phones.

Live@edu Email Login Guide Once you have completed the automated account creation you can now access your new Live@edu email account. 1. To login to your account, go to www.student.tsd.ac.uk 2. Enter your assigned email address (studentnumber@student.tsd.ac.uk) into the Windows Live ID 3. Enter your Password into the Password field 4. On the next page you will be asked to choose your language and time zone, select the appropriate language and (GMT-0:00) GMT as your time zone and click OK. Further information including comprehensive guides on Live@edu are available on the Information Services web pages www.tsd.ac.uk/en/informationservices

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Wireless Access We are in the process of upgrading our entire Wireless network with an estimated completion date of the end of 2012. As work continues on the Wireless network there may be changes in how students connect to the wireless. Please visit www.tsd.ac.uk/en/informationservices for the latest information.

CampusNet – This is the current wireless network for students to use across all campuses. To access the wireless network select ‘CampusNet’ and you will be prompted to enter a Key. The pre-shared key is: redwhitegreen Once this is entered correctly you will be required to enter your username and password* when you open a web browser to complete access. *Please note that during Registration Sunday only the pre-shared key will be required to access the CampusNet wireless network. This will allow new students to utilise the wireless network in order to setup their IT access accounts. From 24 September wireless access will require the pre-shared key and your University username and password.

Wired Halls Access To access the internet on your personal laptop or PC in your halls of residence, plug in the network cable that was in your room on arrival. Open up a web browser and you will be required to enter your username and password to proceed. Please note that for dual occupancy rooms where there is only one wired network point – please utilise the wireless network detailed above. If you want to connect your games console to the wired network you will need to contact the Service Desk (itsd@tsd.ac.uk) quoting your Name, Student Number and Game consoles Mac address to obtain access. Once confirmed simply plug in your Ethernet cable to the fixed data point in the room.

Student Cards Please note that Student Cards for new Students will be produced during Induction week with designated days and locations for the creation of these. Please check your induction timetable for details of when and where this will occur. For Students who have lost their Student ID cards please visit the below locations throughout the academic year to have another card produced.

Lampeter – Main Library, Carmarthen – Main Library

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Printing/Copying/Scanning

Costs

Across all the campuses you are able to Print, Copy and Scan (to Email and USB) via the various Multi-Function Devices (MFDs). We use Papercut as the print management solution and the MFDs are setup to use your Student Card to swipe for access to prints.

Size

There are full guides on how to use the MFDs on www.tsd.ac.uk/en/currentstudents/ itservices/printingscanningcopying but a brief summary is detailed below.

Colour

Single sided

Double sided

A4

5p

8p

A3

10p

16p

A4

30p

48p

A3

60p

96p

Black and white

Please note: You can register as a guest user, check your balance, check recent jobs printed and other administrative tasks via https://papercut.tsd.ac.uk:9192

Printing When logging on students will automatically be connected to the two student print queues. These are: • Konica_DG_BW – The default printer that is set to duplex printing and B/W. When printing in B/W, prints should be sent to this queue. • Konica_lliw_Colour – The secondary printer that is also set to duplex printing and has the option of printing in colour. When printing in colour, prints should be sent to this queue and released from a Colour MFD. Please note: The default printer setting for students is to print Duplex – you will need to change this to single sided on the printer properties if you require single sided printing.

Adding Credit This can be done by the following methods: Lampeter - Purchasing credit from the Library issue desk

Locations Student MFDs are located: • Lampeter Library (1 x Colour MFD & 1 B/W MFD)

Assistance If you have any IT related issues you can contact the IT Service Desk via email itservicedesk@tsd.ac.uk or telephone 0300 500 5055. Our website also contains a number of FAQs, guides and information to help you www.tsd.ac.uk/en/informationservices

IT Labs We have several Student IT Labs across our 3 campuses running Windows 7 with Office 2010.

Alternatively you can visit us Lampeter Campus – Media Centre (opposite café 1822)

- Blue Lab (Arts Building) 20 PCs - Red Lab (UCS Building) 18 PCs

Opening hours Mon-Thu 08:45-17:00 and Fri 08:45-16:30

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International Office Location: Canterbury Building Open: Mon – Thu 9.00am – 5.00pm Fri 9.00am – 4:30pm Executive International Officer: Dr Kevin Higgins Email: k.higgins@tsd.ac.uk International Assistant: Bethan Brown Email: b.m.brown@tsd.ac.uk Tel: 01570 424711 The International Office offers services to International students and University students wishing to study abroad.

Pastoral Care The pastoral care of students is central to the work of the International Office. The team of staff is responsible for providing support and guidance for students on a number of issues including practical advice on course choices, finance and visa issues. Further information can be found in the International Students’ Guide.

UK students and Study Abroad Students should make the most of their time; investigating the possibility of studying abroad as part of their course. Many of the degree programmes at the University have links with universities throughout the world. If you are interested in studying abroad in your second year, then contact the International Office for more information on opportunities. You may be eligible for a travel bursary to part-fund your costs.

English Language Courses Contact: International Office Tel: 01570 424711 Email: international@tsd.ac.uk English language courses are designed for international students whose English language abilities mean that extra study is required before starting undergraduate or postgraduate degrees at Lampeter or elsewhere in the UK.

Pre-sessional English Course If you have an IELTS (International English Language Testing System) score of 6 or less and wish to improve your English before starting a degree, this is an intensive course held in August – September. You will receive intensive coaching in English, with an emphasis on the reading, writing, and note-taking skills that you will need for a degree programme, as well as join in with trips, orientation, and cultural events. Students who attend this programme will receive ongoing language support during the academic year.

Further Information We understand that your choice of the English foundation programme is very important to both you and your family, so we are here to answer any questions that you have. You are very welcome to contact us at any time and we will provide information, help and advice on any matter concerning living and studying in Lampeter.

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Learning Resources Centre (LRC) The LRC offers a wealth of information to help you in your studies. The Main Library at Lampeter provides learning resources, study space, laptop loans, PCs for student use, photocopying and printing facilities. The Roderic Bowen Library and Archives houses our Special Collections, with a reading room and exhibition space (see below for further details) In addition to books, the LRC also provides: • over 2000 journals and newspapers in paper format and via the Internet • a comprehensive range of other databases and e-books • DVDs, videos and viewing facilities for these • laptops and macBooks for loan, digital video cameras, and dictaphones • photocopying, printing and scanning • IT facilities • wireless Internet access • Reading magnifiers, and other aids for students with additional needs • self-service machines for borrowing, and renewing resources • inter-library loans service to obtain books from other libraries • help for distance students, including postal loans, photocopying, and phone / email support

Information Skills All new students are given an introduction to the Learning Resources Centre, which includes finding resources on the LRC catalogue and using the self service borrowing facilities. The induction also covers the effective use of online resources. We also offer one-to-one or group consultations to help you to make the best use of the LRC’s resources, ranging from book searches, databases and electronic journals, through to using the Internet and discovering quality websites for your subject. To book a consultation please email lrc@tsd.ac.uk, or telephone 01570 424798

Help All our staff are happy to assist you in finding information to help you to succeed with your studies. For help with using any of our resources or services, please contact us on lrc@ tsd.ac.uk or contact the LRC at Lampeter Campus on 01570 424798.

Opening hours The Main Library has extended opening hours during term time, including evenings and weekends, to support flexible learning. We are currently reviewing our opening hours and you will find up to date information on our website at: http://lrc.tsd.ac.uk. During University vacation time the Main Library is normally open office hours, Monday to Friday.

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Roderic Bowen Library and Archives The Roderic Bowen Library and Archives (RBLA) houses the University’s Special Collections, namely the University’s oldest printed books (1470-1850) and manuscripts (the earliest from the thirteenth century) and the archives of St David’s College, Lampeter. The RBLA is accessed via the Main Library; please just ask in the Library if you need directions. The Collections themselves are housed within an environmentally controlled, purpose built storage area and there is a spacious and quiet, wifi•enabled reading room where you can consult materials from the Special Collections. In the interests of the preservation of the collections for years to come, the books within the Special Collections must remain within the RBLA and can not be photocopied or scanned. All material from the Special Collections is catalogued and searchable via the Library catalogue. You can look at examples of the range of material held in the Special Collections by having a look at have a look at our online exhibition; Thomas Phillips and the Greatest Little Library in Wales on our web page www.tsd.ac.uk/en/rbla RBLA opening times are 9.30-4.30 Monday to Friday, please call in anytime. However, as the reading room and collections are sometimes in use for seminars, we may not always be able to respond to face to face enquiries immediately, although we will if we can. If you would like to contact us by telephone or email, please phone 01570 424716 or email rodericbowenlibrary@tsd.co.uk

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Registry There is a Registry helpdesk located in the Canterbury Building. Tel: 01570 424831 E-mail: registry@tsd.ac.uk Senior Member of Staff: Mrs Elin M Bishop, Deputy Registrar Registry is responsible for dealing with student academic issues from the time of application through to graduation. It deals with matters such as registration of undergraduate and postgraduate students, arrangements for examinations and Examination Boards, the processing of results letters and transcripts and arrangements for Graduation Ceremonies. Should you decide to change your Programme of Study or a module, defer your studies or withdraw from the University, the relevant form should be obtained from the Registry or downloaded from the University Intranet and returned to the Registry on completion. It is also essential that students inform Registry of any changes to personal circumstances such as change of marital status, name, home-/term-time address or telephone numbers.

Registration Registration is necessary for all students at the University. It is the starting-point of each academic year when the Registry staff meet each individual student to check that the relevant information regarding the student has been received and recorded at the main office. During the registration process, all Fresher Students must present certain documents in order to become official students at the University. A list of required documentation is included with the beginning of term arrangements. In the case of documents such as birth certificates, students are required to produce the original together with a photocopy. The originals are thoroughly checked for authenticity and photocopies are retained by the University and attached to the student record. Failure to produce any of the specified documents will delay the registration process, and will cause other delays, for example, the transfer of loans from the Student Loan Company. Those who have not completed the registration process will not be issued with a Certificate of Registration. Students will not be allowed to collect Student Grants, nor will they be able to use the Library and IT facilities without a valid Certificate of Registration.

Lost Certificates Any student who has lost his / her original Birth Certificate or Marriage Certificate must obtain a new copy by contacting the Office of National Statistics, PO Box 2, Southport, Merseyside, PR8 2JD. Tel: 0151 471 4200. Those who are unable to find their original examination certificates or pass slips must contact the relevant Examining Board in order to obtain either a duplicate copy or letter of confirmation of results. Telephone numbers of Examining Boards may be obtained by contacting the University Registry.

Keeping the Registry Informed It is vitally important that the University Registry has an accurate record of your personal details at all times. It is equally important to ensure that you are registered on the correct Programme of Study and on the correct modules. Failure to inform the University Registry of any changes in this respect is likely to cause some or all of the following problems: • Delay in obtaining your student loan

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• • • •

Failure to keep you generally informed Failure to contact you in an emergency Clashes on your examination timetables and delays in its production Failure to progress to the next level of study as a result of not completing sufficient credits at the correct level • Delay in graduation as a result of not completing sufficient credits at the correct level • General inefficiencies in administrative processes resulting in delays for other students For most courses, the University year is divided into two semesters. The University reserves the right to charge you an administrative fee of £10 if you fail to provide information, without good cause, by the end of the second week of teaching in each semester. For the first semester, this means ensuring that your personal details, including your term-time address, are correct, and that you are enrolled on the correct programme and modules. For the second semester, this will simply mean confirming your module selection. • Change of Name - Should you decide to change your name by deed poll or by marriage during your time at University, you must provide proof of this for the Registry. Full names of students are forwarded to the University Registry at Cardiff, and it is they who issue the Degree Certificate obtained after graduating. If you do not inform us of any change, we are unable to inform the University Registry. • Change of Address - Home addresses are gathered from the students’ original application forms. Should you change your address during your time at University, you must notify the University Registry office immediately. You will be required to provide your term-time address at the start of each academic year. Please note that it is extremely important that we are informed of any changes to your term-time address in case we need to contact you urgently. • Change of Degree Programme, or Subject or Module - A specific member of staff known as a Programme Co-ordinator takes responsibility for the management of each course or Programme of Study. Should you decide that you would like to change your degree programme or any chosen module during your time at University, you must first of all obtain the relevant form from Registry or the University Intranet. Both your current Programme Co-ordinator and your new Programme Co-ordinator will need to approve your change of programme by signing the form. The form must then be returned to the University Registry. You must also inform your LEA of any changes using the appropriate form available from Registry. • Change of Mode - Should you decide after registration to change your mode of study e.g. change from full-time to part-time, you must first of all obtain permission from your Programme Co-ordinator, and thereafter complete the relevant form available at the Registry office or on the University Intranet. Notification of this change will then be forwarded to the relevant departments at the University. You must also inform your LEA of any changes using the appropriate form provided by Registry.

Dates of Terms Should you require the dates of terms for any academic year, details are available on the University website or from the Academic Registry. This will be useful when you complete application forms for Student Awards etc.

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Student Rail Cards Should you apply for a Student Rail Card, you must obtain the signature of the Deputy Registrar with the official University stamp.

Absence due to Ill-health Should you be away from University for three days, you must notify your Programme Coordinator. Students who are absent for five days or more must forward an original Medical Certificate, showing the dates for which it applies and which will be kept on the student record. Full details of the procedure for informing the University can be found in the ‘University Regulations - Student Guide’. If there is any other reason for your absence from University, you must inform your Programme Co-ordinator.

Suspending or Withdrawing from Studies Those who wish to withdraw from University, or suspend their studies for a short term, should make an appointment to see their Programme Co-ordinator and the Director of Student Services. You will also need to complete a ‘Withdrawal Form’ or a ‘Notification of Deferral Form’ confirming your reason for leaving and stating your last day of attendance. The appropriate form can be obtained from the Registry or the University Intranet. The form must be signed by your Programme Co-ordinator and Dean of Faculty before it is returned to Registry. Once the form is received, Registry will inform your Local Education Authority, if appropriate, as well as all relevant departments within the University. You must also inform your LEA of your decision to suspend or withdraw from your studies. All students are reminded that should they withdraw from University, it is imperative that they immediately complete a withdrawal form in Registry before they leave the campus. Please refer to your copy of the ‘University Regulations -Student Guide’ for further information and guidance.

Final and Confidential Reports For each final-year student, a Final and Confidential Report is prepared after receipt of reports from members of staff involved with the programme. These reports are held centrally at the Registry and forwarded in the Vice-Chancellor’s name.

Applying for Posts When you finally complete your course at the University and apply for part-time or full-time posts, you must at all times place the Vice-Chancellor’s name as your first referee. Those who apply for Higher Degree Programmes may find that two referees (or more) are requested. At this point, you may name a Dean of Faculty in addition to the Vice-Chancellor’s name. Should you apply for any post for University vacations, you may at this time only use a tutor’s name. Please remember to ask for the tutor’s permission beforehand.

Applying for a Teacher Training Course Students who wish to apply for a place on a one-year Post Graduate Certificate in Education course are advised to do so as early as possible in their final year. These courses are extremely popular and places are very limited. Graduate Teacher Training Registry (GTTR) application forms are available from the GTTR website, www.gttr.ac.uk

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This section is intended to provide answers for many of the questions that frequently arise during the registration process. What if the Programme Details in Section 1 of the Student Registration Form are incorrect? If you are registered on the wrong programme, the module selection details on the Module Registration Form will be incorrect. If this is the case, you will need to return to the Registry so that your Programme of Study can be amended. Registry will issue you with a new Module Registration Form. What if my personal details are inaccurate or incomplete? You will need to fill any blanks or correct any errors by crossing out the printed entry and writing the correct details above the error in CAPITAL letters using black ink. What if I don’t know my term time address? You should leave the term time address blank and inform the Registry as soon as you know. What else will I need to produce in September? Depending on your Programme of Study, you will need to produce a number of statutory documents, a list of which is included on the Registration Documents leaflet in your registration pack. If you are unable to provide any of the listed documents for any reason, please inform the Registry staff. Will I need to register in September? You will be required to register as a student for the 2012-13 academic year in September. During Registration week, a period will be allocated for you to collect your Certificate of Registration. This will also be the opportunity for you to correct/amend the details on your Student Registration Form, for example, by providing your new term time address.

When will I receive my Student Loan? Your student loan will be transferred directly to your bank account by the Student Loan Company as soon as the University informs them that you have registered. As part of the registration process, you are required to produce a number of statutory documents and other items, details of which can be found on the Registration Documents leaflet. During the registration process, you will also be required to make the necessary arrangements for the payment of your fees and, where applicable, for your accommodation. Failure to produce the required documents and/or arrange for the payment of fees will delay the registration process, and therefore the transfer of your student loan by the Student Loan Company. The University will provide the Student Loan Company with a regular electronic update of students that have completed the registration process. Some students have still not produced statutory documents such as qualification certificates and birth certificate etc, despite requests to do so from the Registry. You will not be allowed to register for the next academic year without producing these documents. Who do I go to if I have a problem? This will depend on the nature of the problem. This document includes details of who to turn to in different situations. What if I decide not to take up my place at the University in September? If you decide to defer or withdraw completely, you will need to inform the Deputy Registrar in writing.

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If I have to complete the assessment for any modules during the summer, for example, as a result of a medical problem, or if I have to repeat the assessment for any failed modules, when will I know whether I’m allowed to progress? The examination period will be held in late August. The Examination Board will convene in early September. You will be informed of your results by letter following the September Examination Board. What if I can’t return on the registration date? If you are unable to return on the registration date, you must inform the Registry. What if there’s a clash on the timetable? There will be no timetable clashes for compulsory modules. In the case of optional modules, every effort will be made to ensure as wide a choice as possible of optional modules within a particular Programme of Study. However, it may not be possible to ensure that there are no clashes for every possible combination of options, and the choice available will be restricted accordingly. What if I want to change my Programme of Study? You will need to: - obtain the approval of the Programme Co-ordinator(s); complete a Change of Programme/Module form available from the Registry - return the completed forms to the Registry What if I want to change my Mode of Attendance? You will need to: - obtain the approval of the Programme Co-ordinator - complete a Change of Mode of Attendance Form available from the Registry - return the completed forms to the Registry

What if I wish to withdraw or defer from my Programme of Study? You will need to: - obtain the approval of the Programme Co-ordinator(s) - complete the relevant Notification form available from the Registry or University Intranet - return the completed forms to the Registry What if I can’t decide which of two options I want to study? You must initially register for one of the two modules. If the timetable for the two modules does not clash, you should attend the classes for both modules for a week or two while you make up your mind. You will need to: - obtain the approval of the Programme Co-ordinator - inform both module tutors of your intentions to follow two modules whilst you make your choice - if you decide to change to the module for which you have not registered, you should complete a Change of Module Form available from the Registry - return the completed forms to the Registry - inform the tutor of the module that you do not wish to study that you have chosen the other module What if I want to change my module selection? Please note that module changes are not normally allowed after the second week of a semester. You will need to: - obtain the approval of the Programme Co-ordinator - complete a Change of Module Form available from the Registry - return the completed forms to the Registry What if I wish to study additional modules outside my Programme of Study, eg, because they are of interest to me? You should first seek the approval of the module tutor and then collect and complete a Part Time Registration Form available from the Registry.

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Research and Development Office Location: Carmarthen & Lampeter Campuses Tel: 01267 676864 / 01570 424730 Email: researchanddevelopment@tsd.ac.uk The Research and Development Office is responsible for developing the University’s work outside its normal teaching and learning function. The R&D Office’s extensive business links can be used by students when industry links are required for their studies.

Enterprising Students and Graduates R&D Office staff work with students, staff and graduates to encourage an entrepreneurial outlook and to support business start-ups. They bring together students, graduates, academics, businesses, and the public sector to develop skills, ideas and launch businesses, initiatives and research programmes. If you are a student or graduate with a business idea the R&D Office has access to a number of practical ways that can help you. These range from mentoring, skills workshops, and access to business role models.

Innovation and Engagement The R&D office manages the University’s Innovation and Engagement activities, including developing projects with a range of external partners, delivering services for business and contributing to the social and cultural life of the region.

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Student Ambassadors The University of Wales Trinity Saint David employs Student Ambassadors as part of the University’s widening access strategy and its work within the South West Wales Reaching Wider Partnership. A second strand to the work is within the Marketing and Communications Unit. Widening Access activities aim to encourage people to consider Higher Education by raising their awareness, aspirations and achievement levels. They also aim to support the Welsh language, culture and bilingualism within Higher Education. Student Ambassadors assist in widening access activities with young people studying in secondary schools and Further Education Colleges as well as within the wider community. These activities are aimed particularly at people who are not considering Higher Education although they have the potential to benefit from it. The events may take place on the University’s campuses, at a school or college or out in the community. Events may be general or subject specific. There may also be events for the young people’s parents or carers. Events in schools or colleges may include mentoring and supporting after schools clubs and activities. The majority of projects will require Student Ambassadors, after training, to work with small groups of school or college students to: • encourage them to consider Higher Education as an option for the future • facilitate small group activities • lead group discussions • give guided tours of the campus • supply information and answer questions relating to life as a student. There will be training and briefing sessions prior to each event, which it is essential everyone attends. There will be a number of community based projects running during the year which will require the Student Ambassadors to have specific knowledge of media production skills as the activity will require mentoring community members and young people whilst they make short films, webcasts etc. We are, therefore, actively seeking applications from students from relevant disciplines for these roles. Student Ambassadors may also be employed to promote the University at events such as Higher Education Fairs, Open Days, UCAS events etc. This work will be offered by the Marketing and Communications Unit. All student ambassadors will be interviewed. The current rate of payment is £6.41 per hour. For further details and/or an informal discussion please contact: Trystan Rees, Widening Access Liaison Officer 01267 676792 or 07875 974920 t.rees@tsd.ac.uk

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Student Services Location: Canterbury Building Open: Mon-Thu: 9.00am-5.00pm Fri: 9.00am-4.30pm Tel: 01570 424876 Student Services offers a ‘one-stop-shop’ to provide all students with information, advice and support. Whether you have a general enquiry, a specific problem or you just need to talk things through, the Canterbury Reception Desk is a good place to start. You will get a friendly greeting and a sympathetic ear, as well as the information and support you need. We can provide information leaflets on a wide range of topics as well as general advice. If your query cannot be dealt with immediately, an appointment will be made for you with one of our team of specialist advisers who offer a professional and confidential service. We also provide a referral service, so if we can’t provide the help you need, we’ll find someone who can.

Accommodation Location: Canterbury Building Contact: Ann Harris Tel: 01570 424 995 Email: a.harris@tsd.ac.uk The Accommodation Office has overall responsibility for all university residences, though if you live in university accommodation most of your day-to-day queries and problems will be dealt with by Estates staff. However, you will need to visit the Accommodation Office if you wish to:

• Change accommodation within the Halls of Residence Students waiting for a room change or transfer should understand that, particularly in the 1st term, this might take some time. All residences are fully allocated at the start of session and rooms cannot be reallocated until they become vacant. A transfer charge may be levied, depending on the residence(s) involved, the reason for the transfer and its timing.

• Withdrawing from University Students who withdraw from the University or suspend their studies are expected to move out of residence within a reasonable timescale, normally three weeks. Such students must inform the Accommodation Office so that appropriate arrangements to terminate the tenancy can be agreed. Students who fail to make proper arrangements may find that rent remains due after the initially agreed departure date.

• Withdrawing from a Hall of Residence Students are obliged to pay for accommodation for the duration of their contract in the Hall of Residence, usually 38 weeks. It is only under very exceptional circumstances that students can be released from their contracts. There is normally an expectation that where release from the contract is allowed, a replacement student is identified by the student. The University reserves the right to decide whether the replacement student is acceptable. Any issues relating to residential contracts must, in the first instance, be discussed with the Accommodation Officer. You should also contact the Accommodation Officer if you have any residence-related problems that you have been unable to resolve elsewhere. Legal Notification: Please note that SMOKING is NOT permitted at any time in all areas within Halls of Residence or any other University building, and also within 10 metres of all buildings.

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Payment of Residence Fees The Finance Office will issue invoices for residence fees to students on a termly basis. Most students will pay their residence fees by cheque, though credit/debit cards are also accepted and an invoice is sent as confirmation of the amount due. The invoice should be paid at the Finance Desk, Canterbury Building by the due date given on the invoice. A ÂŁ25 late payment fee is charged when payments are made after that date. During 2012-13, the University will be introducing an online payment system which will enable students to pay fees online. If you have problems paying your residence fees, you should contact the Finance Office before the date on which payment is due. It is preferable for you to call in person, bringing your invoice with you, but if this is impossible please phone 01570 424979.

University Residential Regulations 2012/13 All residential students in University accommodation will have signed a binding Contract with the University. Please read the Regulations section of that Contract. In order to ensure that living in the Halls of Residence is a pleasant experience, every Resident must be concerned about the wellbeing of their fellow residents and neighbours. This inevitably involves some limitations on personal liberty as is necessary amongst any group of people living together and sharing common facilities. All residents are responsible for reimbursing the University for the reasonable cost of repairing any damage caused to the Accommodation or Premises during the Licence Period (save for fair wear & tear), provided that such damage has been caused by them or as a result of their negligence. The Accommodation Officer has the responsibility to inform Estates and Facilities of any damage caused, and the resident will be notified of the charge or fine which will be set against the Accommodation Bond. If the cost exceeds either the total bond or the remaining balance, then the student will be expected to pay the sum outstanding. The Accommodation Officer also has the authority and responsibility to issue fines for the infringement of various elements of the Accommodation Contract.

Hall Wardens The University has a team of Hall Warden who live on campus. They are your fellow students, chosen and trained by the University to serve as Hall Wardens, and they work closely with the Accommodation Officer, Estates and Facilities, and Student Services. The Duty Warden can be contacted via his/ her mobile phone or by going to their rooms/flats. Contact details are to be found near your room.

Universities UK & Student Housing The University has signed up to the Universities UK Code of Practice for the Management of Student Accommodation.

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Careers Service Location: Canterbury Building Careers Adviser Tel: 01570 424973 Email: student.support@tsd.ac.uk The Careers Service is available to all students at the University, and its main purpose is to assist individual students to identify their career objectives on leaving University. The Careers Adviser can provide appropriate assistance, guidance and support to enable students to implement these objectives.

Careers Advice A Careers Adviser is available to meet students (undergraduates and graduates) to discuss: • interests and skills in relation to the range of career choices available • job seeking strategies • application procedures and CVs • interview techniques • general careers counselling in relation to course changes and study options

GO Wales Placements & Work Tasters The team offers information, advice and guidance on: • Term-time and vacation jobs • Jobs on campus • Work Placements • Work Tasters & Voluntary work • Graduate Training and Development • Graduate Academy

Professional Development Plans (PDPs) Your University career is seen as an important period, preparing you for the world of work which is increasingly a world which lays a premium on flexibility and an ability to adapt to changing situations. Within this context personal transferable skills have come to feature very prominently and are of increasing interest to employers. The University recognises that different academic Schools organise their Professional Development Plans (PDPs) programmes in a variety of forms, including Career Entry Profiles, Course Journals etc. The important point is that you collate reflective evidence during your time at University that can be presented to a prospective employer. The PDP programme has to be ‘driven’ by you as an individual. By drawing on your experiences at University, from any work experience you have had and from your spare time activities, you will provide evidence in your applications that you have the skills and attributes required. You will be introduced to the opportunities of Professional Development Planning (PDP) so that you can develop skills throughout your degree course. If you would like any help in any of these areas, your Personal Tutor or the Careers Service will be pleased to help you with information, advice and guidance. Start your PDP as soon as you start at University… attempting to set one up in your third year will be too late!

The GO Wales Placements service will assist you in finding work, and in addition contribute to your personal and career development. The Placement Officers are based in Student Services, Canterbury Building, and can assist with finding paid and unpaid ‘work experience’ for undergraduates as well as graduates. Use the Prospects link on our webpage www. tsd.ac.uk/en/careers for vacancies and details of other opportunities or contact the Careers Service.

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Counselling Service Location: Canterbury Building The Lampeter campus has three professional part-time Student Counsellors to provide you with a free service, should you wish to speak to someone in confidence. Appointments can be made at the Reception Desk in the Canterbury Building either by calling in person or by telephone (01570 424876). Please note that a reduced service operates during vacations. Whenever possible, the Counsellors also offer short ‘Emergency appointments’ should an issue be pressing and urgent. Below are responses to some questions frequently asked by students before they decide to see a Student Counsellor.

Is it confidential? The Counselling Service offers a high degree of confidentiality and anonymity and it is not necessary for other people to know that you are using the Service unless you choose to tell them.

How can counselling help? Counselling offers you time to reflect on anything that is troubling you. If you find yourself feeling homesick, anxious, unhappy, or affected by life events, you may find it helpful to talk with a Student Counsellor. Whatever the issue, you are encouraged to talk about it at an early stage. Some students want only a single session with a Counsellor, but many choose to have a short series of sessions.

What kinds of issues do students talk about? Absolutely any issue can be discussed with a Counsellor. Some examples are: experiencing a distressing event such as bereavement, a relationship break-up, bullying, or any upsetting incident. Other issues include depression, an eating disorder, or a lack of concentration to do course work. If anything at all is troubling you, please come and talk it through with one of the Student Counsellors.

What is the role of the Student Counsellor? Counsellors use a range of skills that will help you to feel ‘listened to’ and understood in a safe environment. They do not advise or tell you what to do, but endeavour to help you to understand yourself better, including influences, patterns and events in your life and to enable you to make choices and create strategies that are right for you.

How long will counselling last? Most counselling is short term, ie, up to about six sessions. Each individual counselling session lasts about fifty minutes.

Self-help books etc A small selection of ‘self-help’ books are lodged in the Learning Resources Centre for your use. They cover topics like: Homesickness, Eating Disorders, Self-harming etc.

Out of hours Helplines CALL – Community Advice & Listening Line Freephone 0800 132737 The Samaritans Helpline 08457 909090

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Financial Support for Students Location: Canterbury Building Student Finance Officer: Lynda Lloyd-Davies Tel: 01570 424722 Email: l.lloyd-davies@tsd.ac.uk Financial support for eligible students is managed by Student Services. We are also here to provide general advice and guidance to the whole student body in relation to student finance.

Scholarships & Bursaries The University has a number of Scholarships and Bursaries available to provide extra financial support for students. You could get support towards field trips, conferences, overseas travel related to your studies, materials, on-campus accommodation, Welsh-medium provision, créche facilities etc. Please refer to the University website for more information. Application forms are available from the University website or by e-mail: scholarships@tsd.ac.uk

Financial Contingency Fund The Financial Contingency Fund (FCF) is an additional source of support for any student who has taken out a student loan (if eligible), has exhausted his/her bank overdraft facility and is suffering financial hardship. It is available to any student studying at least 50% of a full-time course. A student can apply to this Fund at any time during the course, and can re-apply if in financial difficulties. Normally, these funds are not repayable but, depending on the application, the FCF Committee has the right to offer a ‘loan’ from this Fund which could/would be repayable. The Fund is administered by Student Services. Priority is given to students from low-income families/backgrounds, students with family responsibilities, single parents, care leaver, mature students and final year students. Each application is considered by the Financial Contingency Fund Committee, which consists of the Director of Student Services, a representative from the University’s Finance Dept, a representative from the SU and an FCF administrator. Application forms are available from Student Services, the Students’ Union, the Finance Office or from the Student Services web pages. To apply to the Financial Contingency Fund, please call at the Canterbury Building or download the application form from the Student Services webpages.

Money Doctors This programme aims to provide students with impartial advice on handling student debt and to offer all students money management guidance. The Money Doctors are especially interested in speaking to

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new students making personal financial decisions and arrangements for the first time. The Money Doctors are available each week during term time, and are able to provide information concerning grants, student loans and other financial help that you may be eligible to apply for. Arrangements can also be made to meet with students who require personal assistance in monthly budgeting; we can also negotiate with banks and credit card companies on your behalf, and decipher jargon with which you may be unfamiliar!

E-mail: moneydoctors@tsd.ac.uk

Student Loans and Grants Student Loans are available for students who study full and part-time. The amount of loan is assessed on household income. The interest on the loan is linked to inflation. You only start repaying the loan after leaving university and at a reasonable rate. The Student Loans Company www.slc.co.uk will usually pay the loan in three instalments If you are having any problems with your Student Loan and Grant funding, the Student Finance Officer can offer support and guidance.

HEFCW Part-time Undergraduate Fee Waiver Scheme The Part-time Undergraduate Fee Waiver scheme offers fee remission for students who are unemployed and actively seeking work, or who are in receipt of certain Department for Work and Pensions benefits. It is designed to serve as an instrument for helping to combat social exclusion and to assist more people to obtain higher education qualifications. As such the scheme is intended to contribute towards widening participation, improving access and increasing rates of retention and achievement.

Criteria for Eligibility In order to qualify for fee waiver a student must satisfy eligibility criteria under two headings: • Course • Personal A student must: (i) be studying part-time (ii) be registered, either as a new entrant or as a continuing student, on a programme with the aim of obtaining a recognised undergraduate higher education qualification; or on a course, module or unit which enables credit to be obtained towards a recognised undergraduate higher education qualification. Non credit-bearing courses and postgraduate courses do not qualify for the scheme. Students who already have a first degree will not be eligible for a fee waiver. (iii) be studying on a course, module or unit which corresponds to ten credit value or more as defined by the CQFW credit framework. If you think that you may be eligible to apply, please contact Student Services for an Application Form. This is also available on the Student Services web pages. For further information please contact Meriel Davies 01267 676659 m.davies@tsd.ac.uk

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Learning Support Dyslexia or other Specific Learning Differences (SpLD) Location: Canterbury Building Senior Learning Support Co-ordinator: Clare Scott Tel: 01570 424876 Email c.scott@tsd.ac.uk Support for students with Specific Learning Differences (Dyslexia, Dyspraxia, etc.) is available. This includes screening, initial assessment, one-to-one tuition, adjustments to examination arrangements and specialist IT training. Where possible, we can assist you in securing suitable funding to provide equipment and other support as relevant to your particular needs. Please contact Student Services to arrange an appointment to meet with the appropriate member of staff.

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Study Skills Support Study skills support is available to all University of Wales Trinity Saint David students who need assistance with their studies. This can include support with essay-writing, note-taking, IT support, library and research skills along with a range of study skills strategies. Drop-in study skills sessions are available on both the Lampeter campus (Canterbury Building) and Carmarthen campus during term time - no appointment necessary. Distance learning students are also able to access the Study Skills Distance service. Please see the Student Services pages on the university website for details of sessions offered.

Support for Care Leavers The University is committed to providing a high standard of care and support for its students. If you are a student entering Higher Education from care, you can be assured that the University will offer the necessary support and information. This support is available whilst you are deciding what or where to study, continues through the University application process, and is ongoing once you have started your course. As a student from care, or as someone advising a care leaver, your first point of contact is the named person for care leavers. On the Carmarthen campus this is Lynda Lloyd-Davies 01570 424722 or l.lloyddavies@tsd.ac.uk. She is based in the Canterbury Building, and can give you information on all aspects of the University’s support provision.

The University has been awarded the Buttle UK quality mark for its work in supporting care leavers.

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Support for Disabled Students Location: Canterbury Building Tel: 01570 424876 The Additional Needs office provides and co-ordinates support for students with additional needs. ‘Additional Needs’ refers to anyone with any form of disability/special need/medical condition – seen or unseen -that requires support.

Support for Students with Additional Needs The University of Wales Trinity Saint David welcomes students who require support with their studies, whether arising from a physical disability, sensory impairment, dyslexia or any other cause. Students with additional needs and learning difficulties are given the same consideration as all other students. At the University of Wales Trinity Saint David, all students are valued equally, and the University is committed to ensuring that students with additional needs are treated on an equal basis with other students. The University realises that students are only really disabled in certain situations created by social and environmental factors, and aims to minimise these situations. All new students that have made a declaration of additional needs will be invited for interview by the Additional Needs office in Student Services, for an assessment of their needs. All disclosures are treated with absolute confidentiality, unless otherwise instructed by the person concerned. Additional Needs staff liaise with specialist agencies such as BDA, RNIB, RNID to provide students with the facilities appropriate with their needs. SpLD screening is offered to all undergraduate students, and further tests can be arranged if deemed appropriate. Students are also given assistance with applications for additional funding, such as the Disabled Students’Allowance (DSA). Special assessment and examination arrangements can be made for individual students where necessary, in line with the guidelines laid down by the relevant validating bodies and/or the student’s Needs Assessment report. These may include extra time in examinations/assessments, the provision of large-print/Braille examination papers, and - in certain instances - the use of readers or amanuenses. Such requests must be made well in advance and have to be confirmed and approved by the Deputy Registrar.

Accommodation and Access For students with mobility difficulties, the campus terrain can create problems for those without a power-assisted wheelchair. Several of the buildings are old and regrettably, wheelchair access is not always possible. However, all new buildings, including the Canterbury Building, have been built with consideration for those with disabilities, and some halls of residence have rooms especially designed for disabled students. Wherever possible, older buildings have been adapted to make access easier. Access around campus has been improved, but if a student still has accessibility problems, the University will attempt to minimise these by making reasonable adjustments.

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Visual Impairment If you suffer from any form of visual impairment, the University has access to the transcription services at Swansea University’s Transcription Centre. The Centre’s aim is to provide visually impaired students with texts in their preferred format audio, Braille, large print, tactile or electronic format -as quickly as possible. In addition to recording complete books the Centre also transcribes handouts, extracts from books and journal articles into whatever format is required. Reading is done by approximately 100 volunteers who give up an hour a week to record academic texts requested by students. The Centre recruits volunteers with expertise in the students’ chosen subject areas and uses native speakers for foreign language recordings. Because the Centre archives its DAISY recordings with the RNIB library in Peterborough, visually impaired students are entitled to free membership of the RNIB Digital Talking Book Service. Student Services has a variety of equipment to provide support for students with a visual impairment. For further information, please contact the DSA Administrator in Student Services.

Mental Health Adviser The University has a Mental Health Adviser who is an experienced clinical practitioner. One in three people experience some sort of mental health difficulty in their life, particularly during stressful times such as starting University or moving away from home. If you feel you may be experiencing a mental health difficulty, or have been given a formal diagnosis, the Mental Health Adviser may be able to help you. The University of Wales Trinity Saint David is committed to the support of students with mental health difficulties. The Mental Health Adviser works at an institutional level with both staff and students to promote a positive concept of mental health and to raise awareness of what individuals can do to look after their own mental health. The primary role of the Mental Health Adviser is to provide practical support and advice to students who have experience of mental health difficulties and to ensure that the University also supports the students’ needs. The Mental Health Adviser can arrange mentor support and teach strategies that can improve the experiences of students with mental health difficulties whilst they are studying. Some students may want to meet regularly with the Mental Health Adviser throughout their course; others may only need support at stressful times. The support offered includes: • Information and advice about services in the University and local community. • A point of contact with statutory and non-statutory agencies i.e. GP’s, community mental health teams • Ongoing individual support • Support and guidance for academic and support staff

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Disabled Students’ Allowance (DSA) What is the Disabled Students’ Allowance (DSA)? If you have a disability or specific learning difficulty whilst at university, you may be able to apply for extra funding from the Disabled Students’ Allowances (DSAs). These allowances are intended to cover any extra costs or expenses you may encounter while you are studying that arise because of your disability. They are not intended to pay for: • disability-related costs that you would have whether you were a student or not • study costs that every student might have There are four allowances to cover different areas of need: • Specialist equipment allowance • Non-medical helpers’ allowance • General/other expenditure allowance • Travel costs DSAs are needs-based. You will receive a grant to cover the cost of specific items of equipment, specific human support costs, and so on. However, there are maximum amounts for each allowance. The DSAs are not means-tested, so you get them regardless of your family or personal income. There are no ‘previous study’ restrictions or age limits on your eligibility for DSA. If you would like to explore whether you are eligible for the Disabled Students’ Allowance, please contact the DSA Administrator on 01570 424876.

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• Specialist equipment allowance This allowance is for items of specialist equipment that you need to participate in your course and to benefit fully from it, eg: - an assessment of your equipment needs - a computer or word-processor, possibly with assistive technology - training in the use of specialist equipment - a tape-recorder • Non-medical helpers’ allowance This allowance is for any human support or personal assistance you need to benefit fully from your course. You are not able to claim for costs of help that you would need whether you were a student or not. Examples of support include: - sign language interpreters - note-takers - mobility enablers • Specialist tuition If you need specialist tutorial support that is specifically related to your disability (e.g.dyslexia), you may be able to claim the costs from this allowance. The awarding authority may want to be assured that the help you receive is not additional tuition in your academic subject or study support that any student may need whether they are disabled or not. • General/other expenditure allowance This allowance is intended to cover any costs related to disability and study that are not covered by the other specific allowances. It can also be used to top up one of the other allowances. Some costs that students claim from the allowance are: - extra books or photocopying if you are unable to study for long periods in the library or if you need books for longer than you are able to borrow them from the library - tapes and disks that you need for your work. • Travel Costs Extra travel costs that you have to pay as a result of disability and not normally for everyday travel cost. There is currently no maximum limit for such costs.

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University Policies and Procedures Bilingual Policy The University is committed to the development of the Welsh language, and plays a leading role in the provision of bilingual and Welsh-medium higher education. It exercises a firm bilingual policy and encourages students to learn, and to improve their use of the Welsh language. The University’s Language Scheme confirms that the University gives equal status to both the Welsh and English languages throughout its activities. This policy gives the right to all who are associated with the University to correspond and receive information in either English or Welsh. The University views its natural bilingual existence as a major strength as it endeavours to expand its bilingual provision within the community. Students registered on programmes at the University are encouraged to present work for assessment through either English or Welsh, and Welsh speaking students are encouraged to study at least a part of their chosen programme through the medium of Welsh where possible. To this effect, the University provides support for staff and students who wish to learn the language or further improve their linguistic skills on the one hand and provide study support through the medium of Welsh on the other. The University also offers scholarships to those students who choose to follow their studies through the medium of Welsh or bilingually. Details of these scholarships are available on the University website.

Complaints Procedure Although the University is committed to ensuring that it provides its students with a highquality educational experience there may be occasions when students feel that they have concerns or cause for complaint. Students have every right to expect to be treated fairly and the University takes its responsibility in this respect very seriously. Full details of the University’s policy for dealing with such issues can be found in the ‘Procedures for Academic Appeals and Complaints’ document which is available from the University website.

Conduct and Progress of Students Each student, when he/she registers with the University of Wales Trinity Saint David, agrees to abide by its academic and general regulations. In turn, the University agrees to provide the services that would be expected of it in order to support the student learning experience. Students who breach the academic or general regulations of the University will be required to account for their actions, and it is possible that disciplinary action might be taken against them. Examples of breaches of would include: • • • •

poor attendance failure to comply with the assessment regulations of a scheme of study engaging in unfair practice (cheating) being “unprofessional” or racist in one’s conduct and acting in such a way that might result in one being regarded as unfit to practice in a profession-based career • general conduct and behaviour that is unacceptable within the University’s regulations and contravening the University’s Equality & Diversity policies • criminal offences • misappropriate use of University equipment, resources or property

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Students are advised that the University has regulations governing conduct and progress of students, unfair practice, fitness to practice, and disciplinary action. These procedures may be found in the ‘University Regulations – Student Guide’ and the ‘Academic Quality Handbook’. Students who find that disciplinary action may be taken against them are advised to contact the Students’ Union for moral support, but they are also advised to contact the Director of Student Services.

Confidentiality The University respects an individual’s right of confidentiality. It carries out its procedures for dealing with personal and academic information in accordance with legislation relating to data processing, in particular the Data Protection Act 1998. Students have been given the right to access information that is held on them. Academic and personal information held on the University’s central student record system can be made available to each student on an individual basis. Details on how to access this information can be obtained from the University Registry.

Drugs and other illegal substances The use of illegal drugs and other substances anywhere on campus is a disciplinary offence. Anyone found to be taking any illegal drugs or substances on campus will be reported immediately to the Vice Chancellor. The student will then be required to appear before a University Disciplinary Panel. If found guilty, the student could either (i) be asked to leave University accommodation or (ii) be expelled from University. The student will, as a matter of course, be reported to the Police.

Equality and Diversity Contact: Eleri Page, HR Officer Tel: 01267 676619 E-mail: e.page@tsd.ac.uk The University is committed to a policy of equality of opportunity and aims to provide a working and learning environment which is free from unfair discrimination. The University seeks to establish an environment where staff and students are treated with dignity and respect whether at work or at study and where each individual recognises their responsibility in developing and maintaining an environment where every student, member of staff, or visitor is valued and respected. The University is firmly committed to eliminating all forms of discrimination and promoting equality in all aspects of its activities as an employer, a provider of higher education and in its interaction with the wider community. The University recognises its responsibilities under the Equality Act 2010, and has prepared a Strategic Equality Plan and associated Equality Action Plan. These plans are relevant to all students and staff and can be accessed on the Human Resources pages of the University website. Equality and diversity focus group meetings are organised on a regular basis. Students and staff are invited to participate in these focus groups.

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Personal Tutors Each undergraduate and taught postgraduate student is allocated a Personal Tutor, who is normally an academic member of staff from the student’s department. Personal Tutors provide assistance and guidance on issues that may affect your well-being, attendance and progress at University. They may act as a referral point to any other support services that may be required. The University feels that you should have the opportunity to raise issues of personal concern with someone acting in the capacity of your Personal Tutor. If possible, the same Personal Tutor is retained throughout your time at University. This may obviously change if you alter your chosen degree scheme (as the scheme may be based in a different department) or if there are staffing changes within the School. If you – or your tutor are dissatisfied with this arrangement, your School will have a procedure in place to enable you to change tutors. The specific arrangements for personal tutoring within your department will be explained to you during your School’s Induction programme. Personal Tutors are here to help you make the transition into University life and to develop further independence throughout your studies. It is to your advantage to make the most of these opportunities. Your personal tutor will be the key person to advise you on the content of your PDP as you develop it over the next few years.

Religious Belief The University welcomes individuals from all religious faiths and from none. A prayerroom for Muslim students is situated behind the Sheikh Khalifa building. See also further details under Chaplaincy.

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Smoking Policy This policy has been developed to protect all employees, students, clients and visitors from exposure to second•hand smoke and to assist compliance with the smoke-free provisions of the Health Act 2006 and the related regulations for Wales. Exposure to second-hand smoke, also known as passive smoking, increases the risk of lung cancer, heart disease and other illnesses. Ventilation or separating smokers and non•smokers within the same airspace does not stop potentially dangerous exposure. It is the policy of the University that all of our workplaces are smoke-free and all employees and students have a right to work and study in a smoke-free environment. The policy came into effect on 2 April 2007. Smoking is prohibited throughout the entire workplace with no exceptions. This policy applies to all employees, students, contractors, Governors, clients and visitors. Smoking is also prohibited within 10 metres of University entrances or windows.

Implementation Overall responsibility for policy implementation and review rests with the PVC (Finance and Resources). All staff and students are obliged to adhere to and to facilitate the implementation of the policy. Appropriate ‘No smoking’ signs are clearly displayed at or near the entrances to the premises.

Non-compliance Local disciplinary procedures will be followed if a member of staff or student does not comply with the policy. The following steps will be taken: • The smoker’s attention will be drawn to the ‘No Smoking’ signs and policy and they will be reminded that they are committing an offence. They will be asked to stop smoking immediately or asked to move 10 metres away from any entrance. • The person will be advised that it is an offence to let anyone else smoke. • Inform them that the University has a smoke-free policy to ensure a safe working environment for all staff, students, visitors and customers. • If the warning is ignored, smokers will be asked to leave the premises (and, where relevant, be informed where they can smoke). • If the person refuses, the normal disciplinary procedure for antisocial/ illegal behaviour in the workplace will be implemented. A record will be maintained of all such incidents and outcomes.

Help in stopping smoking The following sources of support are available for smokers who want to stop: Smokers Helpline Wales: 0800 169 0169. Provides advice and self-help materials. All Wales Smoking Cessation Service: 0800 085 2219. Free local service providing cessation support and counselling. For further information:

www.gwaharddsmygucymru.co.uk/cymraeg www.smokingbanwales.co.uk/english

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Student Charter The Student Charter has been created in partnership between the University, the Student Body and Trinity Saint David Students’ Union. It explains clearly the mutual expectations of the University and its students, and recognises that providing an excellent student experience is a key strategic priority for the University and the Students’ Union. The Student Charter covers all students and staff at the University. It sets out the responsibilities which the University will fulfil to its students. In addition it also explains the responsibilities which students will have to fulfil whilst studying at the University. It also outlines the responsibilities of the Students’ Union to the University and its students. By having a Student Charter in place, the University demonstrates its full commitment to continually improving the quality of its services, and recognises that students are at the heart of the institution. The Student Charter can be accessed on the University website at: www.tsd.ac.uk/en/studentlife/studentcharter

Students and Quality Introduction The University welcomes the contributions of students. Indeed, both students and staff have an important part to play in ensuring that programmes at the University remain relevant and of high quality. As a student, you experience your programmes of study directly, and so your observations are of paramount importance to us. Students are represented and involved at various levels and in various ways in the University, through both formal channels and informal routes. The purpose of this section is to highlight, in brief and clear terms, where your programme of study fits into the overall University structures and how important it is that you take part in the evaluation of that programme throughout your time at the University. It is through involvement and representation that you can contribute to maintaining and improving the quality of the learning experience. This section has been produced by the Quality Assurance Unit and the Students’ Union.

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How does the University seek to assure the quality of programmes? The University has a formal system for overseeing the academic work it undertakes. The most important committee is the Senate, which is responsible for standards. The University has rigorous validation and approval procedures. Each programme is continually monitored, reviewed annually, and is subject to a more comprehensive appraisal and review every five years. The University considers it important to listen to students and to seek their views. Each programme has an Annual Review in which student feedback and views are recorded, together with action taken by staff. This is considered and discussed at a specific Board of Study meeting.

What opportunities are there for student involvement and feedback on quality matters? • Student representation on University Council, Senate, Faculty Board, Quality Assurance Committee and Annual Reviews/Boards of Study • Membership of the quinquennial review panels and School audit panels which scrutinise continuing programmes and all activities at School level. • Student Forum • Completion of a questionnaire on at least three occasions during your course. • A Faculty staff/student liaison committee. • A variety of informal opportunities. • Involvement in producing and commenting on this publication. • Completion of a programme questionnaire at the end of each programme.

Where are students represented in the University’s academic structure and committees? Students are represented on the University Council, Senate, Quality Assurance Committee and Faculty Boards. Students are also represented on the committees which monitor, evaluate and review programmes. Such committees are the official forum for open and continuing discussion between all those involved in, and concerned about, the quality and development of courses. Board of Governors (The University Council). This is the principal ruling body of the University. It comprises external members from business, industry and academic life, together with elected staff members and the student representative.

Senate - The Senate is responsible for advising the Vice Chancellor, as the Chief Executive of the University, on all academic matters pertaining to the work and mission of the University. Quality Assurance Committee (QAC) - is charged with securing high quality teaching and learning throughout the institution.

Faculty Boards - These committees are responsible for advising the Vice-Chancellor and Senate on issues within the Faculties. Annual Reviews/Boards of Study - These monitor the effectiveness of your programme in terms of operation and academic standards; there is an elected student member for each year of the programme. Any matters unresolved can be referred directly to the staff/student liaison committee.

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At the beginning of a programme of study, the student group for each year of the course will elect a Student Representative to sit on the Annual Review/Board of Study for the programmes in the School within the Faculty. Representation will, where appropriate, reflect the interests of a wide range of students including home and international, full and/or part-time students. The membership includes staff who teach on the programme, an external representative, such as an employer, and student representatives. It is chaired by a Dean of Faculty and acts as a forum for student-staff discussion of issues and also seeks to discuss issues related to the programme. Student Representatives are involved in determining and representing the views of their fellow students and reporting back on the discussion and on action taken or planned.

Are Student Representatives involved in other ways? • They are members of panels held for the quinquennial review of programmes and School audits. • They are members of a Student Forum which meets termly to discuss issues with senior university staff • They have opportunities to comment on the quality of University procedures.

Is there induction, training and advice available for Student Representatives? All Student Representatives are provided with induction and training which will help them carry out their role. The Students’ Union has a Student Representation Coordinator whose remit includes providing support to all Student Representatives and to ensure that the student voice is heard. On a day-to-day basis, the Head of School or Programme Coordinator can also help to explain the University’s procedures. You may also wish to consult other members of staff including your Personal Tutor.

What do the student questionnaires focus on? All programme teams are required to canvas your views at various intervals on your programme. Normally, the questionnaires will be given out at the end of each module and focus on module/general programme content, delivery, assessment, resources, pastoral support and guidance and generally seek your views on the programme. There are also opportunities to raise other issues.

What happens as a result of the feedback? There is a clear requirement for Programme Co-ordinators, Deans of Faculty and Senior Managers to record and to act on feedback. The issues raised and the actions taken are discussed in the Senate, Quality Assurance Committee, the Faculty Boards or Annual Reviews/Boards of Study. The Student Forum also provides an excellent opportunity for student representatives to raise and discuss issues with senior university staff. As a result, we hope to improve the quality of programmes and the quality of the student experience generally. We continually seek to improve the methods and speed of acquiring feedback and responding to it. You can help us to do this by making it your business to find out who your Student Representatives are, and feed information through to them or channel ideas through the Students’ Union, so that they can reflect the views of all students.

How can you influence your programme? The University has a Quality Assurance System which operates at Faculty level. Your main points of contact are: Student Representatives on Annual Reviews/Boards of Study; Deans of Faculty; the Students’ Union and staff within the Quality Assurance Unit which is based in offices in the

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Dewi Block. The Pro Vice-Chancellor (Academic) is charged with the overall responsibility for Quality Assurance within the University. We continually review matters relating to academic quality, and regular reports and minutes are sent to relevant committees for consideration. If you require further information you may wish to consult either the Dean of Faculty or the Students’ Union. We wish to encourage as much student input and participation in our procedures and systems for assuring academic quality as possible.

Examiners and Examination Boards Every programme in University has a Board of Examiners, which includes at least one External Examiner who is an academic from another higher education institution. These are the Boards which, after detailed discussion, make the final decision on the grades you receive at degree level and, ultimately, the award you are given. The External Examiner is appointed to make sure that the Board comes to fair decisions and that they are in line with national standards.

Appeals If you feel that the Board has made an error, there is an appeals procedure. Details of the procedure are available within the ‘University Regulations - Student Guide’. Further details can be found in the Academic Quality Handbook. These documents are also available on the University intranet and website.

How can you evaluate your programme? When evaluating your programme with other students or with your student representative, you may wish to consider the following: • Induction and pre-programme information • Appropriateness of the programme content • Teaching and learning methods used • Workload and appropriateness of assessment • The physical environment • The relationship between students and staff • Morale of the student group • Access to and the quality of resources, e.g., library, computers • Careers advice • Would you recommend your programme to a friend?

Note to part-time, distance learning, community-based students and work-based learners Your views are important. Although you may spend less time on campus participating in the processes outlined, it is essential that your views are aired. If you have difficulties or problems with your programme, then do please raise these with your personal tutor and/or Programme Coordinator. The University welcomes and encourages your full participation.

Note to all students We are seeking to create and encourage opportunities for student involvement and input into the University’s quality assurance system. Your ideas and views are important and we welcome them.

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Guidelines for Student Representatives on Programme Annual Reviews/Boards of Study What do the Annual Reviews/Boards of Study do? • • • • •

Focus on the academic quality of the programme Discuss policy and plan for the future Consider comments from the external examiners Consider any changes or improvements which are proposed Engage in a review of the programme and act on the findings

What do you do if you are a student representative? If you are elected to a committee, you will be sent an agenda and minutes of the previous meeting at least a week before the meeting. You may find the following tips helpful: • Undertake the training for student representatives organised by Deans of Faculty and the Students’ Union. • Before a meeting is due, ask tutors for a slot at Some useful contacts the end of an appropriate lecture or class so Deputy Registrar that you can gather views and opinions from 01267 676666 e.bishop@tsd.ac.uk other students. • Ask for a similar slot after the Annual Provost (Lampeter Campus) Review/Board of Study meeting so that you can Tel: 01570 424700 d.d.morgan@tsd.ac.uk communicate to those whom you represent the main points discussed, and what are the Dean of Faculty of Education & Training* outcomes. 01267 676675 g.d.jones@tsd.ac.uk • Think about a suggestion-box placed somewhere prominent so that students can Dean of Faculty of Arts & Social Studies* submit items of concern. Encourage students to 01267 676606 r.maidment@tsd.ac.uk acknowledge ownership of their suggestions. Anonymous suggestions are less effective and Dean of the Faculty of Humanities cannot be followed through. 01570 424911 m.plantinga@tsd.ac.uk • Remember that you are not really on the committee as an individual but are Director of Student Services representing other students. 01267 676677 d.rogers@tsd.ac.uk • Be constructive but firm at meetings; negative comments are not helpful. Students’ Union President • If you cannot attend a meeting yourself, try and 01267 237794 supresident@tsd.ac.uk send another student in your place. 01570 422619 • Try and avoid discussing individual students and staff. Guide students with individual Students’ Union problems to follow the proper channels such as 01570 422619 info@tsdsu.co.uk personal tutors, Heads of School etc. Keep to issues relating to teaching and learning and *At the time of writing, final confirmation is awaited of the the overall student experience. new Faculty and School structures as the University • Discuss items proposed by students for merges with Swansea Metropolitan University. Updated discussion in Annual Reviews/Boards of Study details will be published in the online version of the Survival Guide on the University website. with your Head of School in advance of submitting such items for the agenda.

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University Regulations: Student Guide 2012/13 This is an important University document that you will need to refer to regularly during the Academic Year. It will offer you guidance on matters relating to your studies, assessment, plagiarism, academic progress, examinations, personal and academic conduct, accessing your Personal Tutor along with other general information. Copies are distributed during registration, the document is also available from the University intranet or website.

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Students’ Union Tel: 01570 422619 www.tsdsu.co.uk The Students’ Union is the hive of student activity and ideally located centrally on each campus to give you the time of your life throughout your university years. The Union supplies you with everything you will need outside of lectures and is the main focal point of your student experience at University. We provide advice, support and representation as well as sports, societies, entertainment and services all being run through and in the Union buildings. The Students’ Union is run as a charity, which means that any money made is reinvested in the SU to improve facilities and keep costs low.

Representation, Democracy, Advice and Support President: Mattias Eken Tel: 01570 422619 / 01267 237794 Email: supresident@tsd.ac.uk This year the President will be based on both campuses and will work closely with the team of Vice Presidents and the Union staff, in order to support and represent you, the students. It’s my job to ensure your views are represented to the University, the National Union of Students and the media, at both a local and a national level. In order to do this we want everyone to get involved! I am here to offer training, support and advice to the elected course representatives, as well as directly representing students’ educational concerns, independently, at the University’s highest levels. This involves supporting both individuals and groups of students. My role includes making sure that the Trinity Saint David Students’ Union Executive Committee Officershave the resources and training that they need for effective campaigning and representation. I chair the TSDSU Board of Trustees – the highest decision making body in the SU and I also sit on the Board of Governors for the University.

Education and Welfare Vice President: Education and Welfare (Lampeter Campus) Kayleigh Morgan Tel: 01570 422619 Email: suwelfarelamp@tsd.ac.uk For this academic year, the Vice President: Education and Welfare on the Lampeter campus is Kayleigh Morgan. We are here to offer free, independent advice to any student. If we can’t help you, we will find someone who can! Our main purpose is to represent the interests of students and the students alone. We can support you with issues such as exam appeals, filling in forms, going through university procedures and other general enquiries. From a welfare perspective, we can give information and support on finance, accommodation, sexual health, mental health, healthy living, disability and drug/ alcohol issues. We can also hand out free condoms and pregnancy tests. Perhaps the most visible work of the Welfare Officer will be campaigns, which will be run throughout the year, including the above issues. So any issue at all, please do not hesitate to contact us.

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Student Activities Student Activities Coordinator: Jo Fisher Tel: 01570 425301 Email: j.fisher@tsd.ac.uk The Student Activities Coordinator’s main duties involve getting more students to participate in various aspects of Student Union life and to enhance the student experience. This could be anything from helping a student join a sports team or society, to offering and encouraging students to volunteer with different projects within the Students’ Union, as well as within the community. There are a variety of different sports teams and societies to choose from. We have football teams, rugby teams, hockey teams as well as fencing plus many other sports teams. With regards to societies, we have a range of activities from music based societies such as a dance music society and rock society as well as anime and film clubs, a pagan society and an archaeology and anthropology society. There are too many to list here. Also if you come and don’t find anything that you are interested in, then there is also the opportunity to set up your own society. Just speak to the student activities coordinator for details on how to do this.

Commercial Services Ents The entertainment that is provided by the SU is high quality, diverse and value for money. We try to cater for everyone’s tastes with a mixture of local, national and international live bands, DJs, comedians and entertainers. It all starts during Freshers’ Fortnight – the first two weeks of the year are packed with a mixture of entertainment and provides a great opportunity to meet new friends – and continues throughout the year culminating in the spectacular Summer Ball. We are always looking for new ideas and breaking acts so if you have any comments or know who the ‘next big thing’ will be pop in and let us know.

Old Bar The Old Bar offers you a place to visit in the day where you can relax in a quiet but friendly atmosphere and catch up with friends. The bar has a great selection of lagers ales spirits and non-alcoholic beverages available all day. During the evening the Old Bar is the place to go to have a fun filled evening, offering pool tables, pub games, IT box, and Jukebox.

Xtension Xtension is our purpose built nightclub! It has its own bars, plenty of seating, friendly student staff and DJ’s. Come to enjoy Lampeter’s only REAL club experience. Xtension is the place to be for all your term time entertainment! Students of the University are automatically members of the Trinity Saint David Students’ Union but may opt out of this membership if they wish to do so by writing to the President of The Students’ Union.

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Night Time Service 01570 423143 The Students’ Union offers a confidential night-time listening service, based on the Lampeter campus during term time. The service is for any student who wants to talk to our trained volunteers about a problem. The service runs between 11pm and 3am, 7 days a week.

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Local Services Banks & Cashpoints There are four banks in Lampeter. These are all within a five minute walk of the campus: • Barclays Plc, Havard Sq • HSBC, Havard Sq • Lloyds TSB, High St • NatWest, Bridge St • Principality Building Society, High Street There is also a Link cash point on the ground floor of the Students’ Union.

Medical Services Lampeter Medical Practice Taliesin Surgery Bridge Street Lampeter Tel: 01570 422665 The Department of Health recommends that all students must register with a GP at University as soon as they arrive. The surgery is open every weekday from 8.30am for same day appointments. Appointments in the afternoon can be booked in advance. Many students have already been vaccinated against Meningitis before they arrive at University. However, if you have never been vaccinated, and wish to avail yourself of this important vaccine, you can contact the Surgery Tel: 01570 422665

Prescriptions Medical prescriptions are currently free of charge since the Welsh Assembly Government abolished all prescription charges in April 2007.

Sexual Health Clinic A range of confidential services are offered at the Sexual Health Clinic on Monday afternoons. This includes contraception and sexual health, cervical screening, genito-urinary medicine and psychosexual counselling.

Emergency contraception The so-called ‘Morning after Pill’ is available free of charge from your GP; from West Wales General Hospital’s Casualty Department. It may also be obtained from a pharmacy.

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Sexual health Chlamydia infection is common in the student age group. In many cases it gives no symptoms and, if overlooked, is the commonest cause of treatable infertility in this country. Common symptoms include a burning sensation when passing urine, bleeding between periods and, sometimes, abdominal pain. Men as well as women are affected but it is easily treated with antibiotics. ANYBODY WHO IS SEXUALLY ACTIVE MAY BE AT RISK. Testing and treatment for this and all other sexually transmitted infections is available from the Sexual Health Clinic.

Local Chemists • Lloyds Pharmacy immediately adjacent to the Lampeter Surgery 17 Bridge Street, Lampeter - 01570 422 596 • Boots the Chemist opposite the main entrance to the University 9A Harford Square, Lampeter, Ceredigion - 01570 422 568

Dental Surgeries Local Dental Surgeries provide dental cover for all patients in the area. • Pont Steffan Dental Practice (Private), North Road, Lampeter Tel: 01570 422 595 • Denticare (NHS), 2 Market Place, Lampeter Tel: 01570 423630 If you do not have a dentist, then please contact NHS Direct on 0845 4647 initially. They will try to organise a local dentist for you to see.

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Public Transport Buses The X40 bus links Lampeter with Cardiff, through Carmarthen, in the south and Aberystwyth to the north. From North Wales, the X32 bus links Bangor with Aberystwyth where you can connect with the X40 bus. An additional service, the 701 bus, operates on a Friday and Sunday between Cardiff and Aberystwyth via Lampeter. For a timetable visit the Coach Travel Wales website: www.coachtravelwales.co.uk Carmarthenshire County Council Public Transport Office (Mon-Fri, office hours) 01267 231817 Ceredigion County Council Public Transport Office (Mon-Fri, office hours) 01970 633555 All-Wales Information Line (Seven days a week, 7am-10pm) 0870 608 2608

Trains National Rail Enquiries 08457 484950 Carmarthen train station has regular services which run towards both East and West Wales. Swansea is the nearest large mainline station and here trains can be taken to basically anywhere you need. Sometimes, though, a quick change in Cardiff Central may be needed. Going East towards Swansea, trains tend to run at more regular intervals compared with trips West towards Milford Haven. The Eastern bound trains run at irregular times but before 6pm, they run at about half past each hour. On the Western route (towards Milford Haven) trains tend to be two-hourly during peak times, Monday to Friday.

Taxis Chris Cabs . . . . .07800 718162 R&T Taxis . . . . . .07794 045888 Rob’s Taxis . . . . .07977 817325

Useful Contacts Counselling and Advice (mostly local) AIDS Trust Cymru - Swansea . . . . . . . . . . . . . . . . . 01792 461 848 CALL (Community Advice & Listening Line) . . 0800 132737 Cancer Information & Support Services . . . . . . 01792 655025 Citizens Advice Bureau - 113 Lammas St . . . . . 01267 234488 West Wales Substance Misuse Service . . . . . . . . 01267 244442 Cruse Bereavement Care . . . . . . . . . . . . . . . . . . . . . 01267 235130 Debtcall Debt Counselling . . . . . . . . . . . . . . . . . . . 0800 204728 Carmarthen Women’s Aid Counselling Service 01267 234 725 Prism - Alcohol Advisory Service . . . . . . . . . . . . . 01267 231634 Relate Marriage Guidance - Carmarthen . . . . . . 01267 236737 National Help lines Alcoholics Anonymous . . . . . . . . . . . . . . . . . . . . . . 0845 769 7555 Rape and Sexual Abuse Support Centre . . . . . . 01483 546 400 BPAS (British Pregnancy Advice Service) Action line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08457 304030 One Parent Families helpline . . . . . . . . . . . . . . . . . 0800 018 5026 Refuge National Domestic Violence Helpline (24 hrs) . . . . . . . . . . . . . . . . . . . . . . . . . . 0808 2000 247 National Drugs Line - 24hrs Freephone . . . . . . . 0800 776600 National AIDS Helpline - 24hrs Freephone . . . . 0800 567123 Gay and Lesbian Legal Advice Line (GLAD) - London . . . . . . . . . . . . . . . . . . . . . . . . . . 0207 837 5212 Mind Cymru . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02920 395123 The Samaritans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08457 90 90 90 The Samaritans Text Line . . . . . . . . . . . . . . . . . . . . 07725 909090 Meningitis Trust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 0281828 NHS Direct Helpline . . . . . . . . . . . . . . . . . . . . . . . . . 0845 4647

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Map Campws Llambed Lampeter Campus Map



Lampeter Campus Student Survival Guide