Travel centres 2016 supplier manual by Travel Centres

2016

PREFERRED SUPPLIER MANUAL

4t h E d i t i o n

Selling Travel out of the Republic of Ireland? Call the Travel Trade Team on 01-6611700 E-mail us on: traveltrade@aviationreg.ie Check our website: www.aviationreg.ie Weâ&#x20AC;&#x2122;re happy to help you with any questions you have

Contents Useful Information

Cruising

Websites 5 Telephone Numbers 7 Personal Contacts 9 Login Details 11 Calendar 2016 13 Calendar 2017 15

Celebrity Cruises 71 Holland America Line 73 Hurtigruten 75 Royal Caribbean 77 Seabourn 79 Silversea 81 Thomson Cruises 83 Uniworld 85

Top Tips Management 16 Delegation 18 Time Management 19 Selling Travel Insurance 20 Selling Car Hire 21 Selling 24 Handling Objections 25 Marketing 26 Public Relations 27 Customer Retention 28 Handling Complaints 29 Maximising Profit 30 Cutting Costs 31 Productivity 32 Using Google 33 Using Facebook for Business 34 Handling Vat 35 Guarding Against Credit Card Fraud 37

Resources Website of the Week List of Blogs

38 41

Ferries Irish Ferries

Ground Arrangements Attraction World 89 Best Holidays In Italy 91 Discovery Puglia 93 Metropolitan Touring 97 RailShop.ie 99

Insurance Accident & General Blue Insurances

101 103

Technology SynNeo 105 TecSupport 107 Travelport 109

Tour Operators

Bedsonline 47 Bookabed.ie 49 Expedia Travel Agent Affiliate programme (TAAP) 51 Globehotels 53 Interhome 55 Travelcube 57

Breakaway 111 Contiki 113 Crystal/Al Fresco 115 Eurocamp 117 Insight Vacations 119 Riviera Travel 121 Red Sea Holidays 123 Sunway 125 Wendy Wu Tours 127

Airlines

Transfers

Accommodation

ASL Airlines France Scandinavian Airlines

59 61

Car Rental Services Affordable Car Hire 63 Flexible Autos 65 Hertz 67

Consolidators World Travel Centre

A2B Transfers & Resort Hoppa

129

Travel Services Dublin Airport Travel Services Visa First

131 133

General Conference 2014 Year-on-Year Sales Comparisons Destination Matrix 2016

Travel Centres 14, The Fairways, Golf Links Road, Dunmore East, Co. Waterford, Ireland.

134 136 138

T 051 383 622 E info@travelcentres.ie W www.travelcentres.ie

All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Publisher’s Note: Whilst care has been taken in compiling the information contained in this manual, the publishers cannot accept responsibility for any errors or omissions. © Travel Centres 2015.

Specialising in Travel Medicine & Vaccines Clinics Nationwide

The Tropical Medical Bureau provides a full vaccination service for the overseas traveller. - 24/7 support for registered patients at home & abroad - Registered yellow fever vaccination centres - Complete range of travel vaccines held in stock - On-site group travel vaccinations - Tropical disease screening (in selected clinics) - Complete range of TMB Travel Products available

For all your travel accessories visit

For Appointments Nationwide Call Save 1850 487 674 Book your Appointment on-line at www.tmb.ie

Useful Information Websites

www.a2bairportparking.com www.a2btransfers.com www.aberdeenairport.com www.accidentgeneral.ie www.adventure-holidays.ie www.affordablecarhire.com www.airlinequality.com www.airlinemeals.net www.aslairlines.fr/en/ www.attractionworld.com www.aviationreg.ie www.azamaracruises.co.uk www.barclaycardbusiness.co.uk www.bedsonline.com www.belfastairport.com www.bestholidaysinitaly.com www.birminghamairport.co.uk www.blackpoolinternational.com www.blueinsurance.ie www.bookabed.ie www.bournemouthairport.com www.breakaway.ie www.bristolairport.co.uk www.budgetyourtrip.com www.buseireann.ie www.calluma.com www.celebritycruises.co.uk www.chartsbin.com www.cilt.ie www.cityofderryairport.com www.conduit.com www.contiki.com www.corkairport.com www.coursera.com www.cruiseholidayguide.com www.cruisingexcursions.com www.cruisingpower.ie www.crystalholidays.ie www.dayuse-hotels.com www.dectek.ie www.discovertravel.ie www.discoverypuglia.com www.distancefromto.net www.donegalairport.ie www.dosomethingdifferent.com www.dublinairport.com www.eastmidlandsairport.com www.eat2eat.com www.econcepts.ie www.edinburghairport.com www.embassyworld.com www.emirates.com/ie www.etihad.com www.eurocamp4agents.ie www.europeairpost.com www.evernote.com/ www.exeter-airport.co.uk www.expedia.ie/TAAP-Info www.farebank.ie www.festivals.com www.fetchmyluggage.co.uk www.filedropper.com www.flatseats.com www.flexiblecarhire.com www.flightrights.ie. www.flysas.ie www.flywaterford.com www.freecrm.com

H I

J K L

N O P Q

www.freetranslation.com www.galwayairport.com www.getairmail.com/ www.glasgowairport.com www.glasgowprestwick.com www.globehotels.ie www.gti-ireland.com www.guernsey-airport.gov.gg

www.railshop.ie www.raveable.com www.redseaholidays.ie www.resorthoppa.ie www.rivieratravel.ie www.robinhoodairport.com www.royalcaribbean.ie www.rsa.ie

www.heathrowairport.com www.hertz.ie www.hipmunk.com/ www.hollandamerica.co.uk www.hotspot-directory.com www.hurtigruten.co.uk/agents

www.sanebox.com www.seabourn.co.uk www.seat61.com www.seatguru.com www.shannonairport.com www.silversea.com www.similarsites.com/ www.similarsitesearch.com www.sligoairport.com www.southamptonairport.com www.southendairport.com www.spain.info www.sportstours.ie www.stanstedairport.com www.stenaline.ie www.stepuptravel.com www.synneo.ie www.sunway.ie

www.ie.amadeus.com www.ifonly.ie www.iifa.ie www.imagine.ie www.insightvacations.com www.interhome.ie www.iom-airport.com www.irelandwestairport.com www.irishferries.com www.irishpubsdirectory.com www.irishrail.ie www.itaa.ie www.ittn.ie www.iwesoft.com/product/34/ image-resizer

www.jerseyairport.com www.join.me www.kerryairport.com www.kropla.com www.launcheffectapp.com www.leedsbradfordairport.co.uk www.libreoffice.org/ www.liverpoolairport.com www.logotournament.com www.londoncityairport.com www.london-luton.co.uk www.longatwickairport.com www.lynda.com www.mailchimp.com www.mailinator.com/ www.manchesterairport.co.uk www.metropolitan-touring.com www.mikogo.com/ www.moonfruit.com www.morguefile.com www.msccruises.ie www.msgtag.com/home/ www.mywot.com/ www.nationaltransport.ie www.newcastleairport.com www.nileguide.com www.nra.ie www.openflights.org www.oxfordairport.co.uk

U V W

www.tbicardiffairport.com/ www.tecsupport.com www.teuxdeux.com www.thomson.co.uk/cruise www.timeanddate.com www.tmb.ie www.towd.com www.transport.ie www.travelbiz.ie www.travelcube.ie www.travelextra.ie www.travelfinders.ie www.travelfocus.ie www.travelfox.ie www.travel-industry-dictionary.com www.travelport.com/ireland www.turkishairlines.com www.typingweb.com/ www.united.com/ie www.uniworld.ie www.visafirst.com www.wendywutours.com www.wickedcampers.com www.whatsonwhen.com www.wheretoskiandsnowboard.com www.wikihow.com www.world66.com www.worldclimate.com www.worldreviewer.com www.wtgonline.com www.zamzar.com

www.packagetrackr.com/ www.pagemodo.com www.penzu.com www.quora.com 5

Useful Information Telephone Numbers

D E

F G H I

A2BTransfers.com 0044 1488 804 808 A2Bairportparking.com 0044 1488 804 808 Aberdeen Airport 0044 844 481 6666 Accident & General Insurance 01 874 8458 Adventure Holidays 01 259 0133 Affordable Car Hire 076 801 164 Amadeus 01 879 2500 Attraction World 0044 121 486 0300 ASL Airlines France + 353 1 882 8680 Azamara Cruises 0044 844 493 4016 Barclaycard (Commercial) 0044 844 822 2100 Barclaycard (Technical) 0044 844 811 6666 Bedsonline 0818 275 722 Belfast Airport 0044 28 9448 4848 Best Holidays in Italy 01 254 4280 Birmingham Airport 0044 871 222 0072 Blackpool Airport 0044 844 482 7171 Blue Insurance 0818 484 484 Bookabed 0818 365 465 Bournemouth Airport 0044 1202 364 000 Bristol Airport 0044 871 334 4344 Breakaway.ie 01 607 9999 Bus Éireann 01 8366 111 Cardiff Airport 0044 1446 711111 Celebrity Cruises 1800 932 611 Chartered Institute of Logistics & Transport 01 676 3188 Commission for Aviation regulation 01 661 1700 Contiki 01 775 3838 Cork Airport 021 4 31 31 31 Cosmos (TravelFox) 1890 989802 Cruisingexcursions.com 0044 800 091 8274 Crystal Holidays 01 433 1028 Department of Transport 01 670 7444 Derry Airport 0044 28 7181 0784 Discover Travel 021 463 5440 Discovery Puglia 01 254 4280 Donegal Airport 074 954 8284 Do Something Different 1800 80 40 44 Dublin Airport 01 814 1111 East Midlands Airport 0044 1332 852939 E-Concepts 01 5240 040 Edinburgh Airport 0044 844 481 8989 Emirates 01 516 1600 Etihad Airlines 01 765 1800 Eurocamp (formerly Keycamp) 021 425 2300 Exeter Airport 0044 1392 367 433 Expedia TAAP 01 517 1525 Flexible Car Hire 021 601 9067 Galway Airport 091 755 569 Glasgow (International) Airport 0044 844 481 5555 Glasgow (Prestwick) Airport 0044 871 223 0700 Globe Hotels 01 256 9529 GTI (Group Travel International) 01 843 4734 Guernsey Airport 0044 1481 237 766 Hertz Car Rental 053 915 2500 Holland America Line 0044 843 374 2300 Hurtigruten 01 607 4420 Iarnród Éireann 01 8366 222 If Only … 01 447 5275 Imagine Telecom 1890 929 007 Insight Vacations 01 775 3838 Interhome 01 431 1086 Ireland West Airport (Knock) 094 936 8100

Irish International Freight Association 01 854 5411 Irish Ferries 0818 300 400 Irish Travel Agents Association (ITAA) 01 417 9696 Irish Travel Trade News 01 450 2422 Isle Of Man Airport 0044 1624 821600

J K L M N O R S

U V W

Jersey Airport 0044 1534 446 000 Kerry Airport 066 976 4644 Leeds/Bradford Airport 0044 871 288 2288 Liverpool Airport 0044 871 521 8484 London City Airport 0044 207 646 0088 London Gatwick Airport 0044 844 892 0322 London Heathrow Airport 0044 844 335 1801 London Stansted Airport 0044 844 335 1803 London Luton Airport 0044 158 240 5100 London Southend Airport 0044 1702 538500 Manchester Airport 0044 8712 710711 Metropolitan Touring 0044 208 675 4150 MSC Cruises 1800 932 499 National Roads Authority 01 660 2511 National Transport Authority 01 879 8300 Newcastle Airport 0044 871 882 1121 Oxford Airport 0044 1865 290 600 RailShop.ie 01 882 8679 Red Sea Holidays 01 685 5550 Resort Hoppa 01 828 0765 Riviera Travel 01 905 6300 Road Safety Authority 1890 406 040 Royal Caribbean 1800 555 604 Scandinavian Airlines (agents sales support) 01 844 5888 Shannon Airport 061 712000 Sheffield Airport 0044 871 220 2210 Seabourn 0044 843 373 2000 Silversea 01 611 0560 Sligo Airport 071 916 8280 Southampton Airport 0044 844 481 7777 Spanish Tourist Board 01 635 0200 www.sportstours.ie 01 4572311 Stena Line, Dún Laoighaire 01 204 7722 Stena Line, Rosslare 053 61560 Sunway (Summer Sun) 01 231 1800 Sunway (Worldwide) Sunway (Escorted Tour) Syneo 01 547 7884 TecSupport 091 477 600 The Travel Corporation 01 775 3803 Thomson Cruises 1800 927 404 TravelBiz 087 256 7962 TravelCube 01 275 0211 Travel Extra 01 291 3708 Travelfinders 01 496 6644 Travel Focus 1890 929 323 Travel Media 086 8583585 Travelport 01 602 0444 United Airlines 01 672 7070 Uniworld Boutique River Cruises 01 775 3838 Vertical Group 0044 800 983 000 Visa First (Elena) 087 179 6411 Waterford Airport Wicked Campers World Travel Centre

051 846 600 0044 203 086 8606 01 416 70777

Travelbiz.ie Ireland’s travel trade buzz direct to your inbox...

• The Travelbiz Directory & Diary • The Travelbiz e-zine that goes out over 120 times per year • The Travelbiz.ie industry website

Useful Information Personal Contacts

Name

Phone Number

Website

Useful Information Login Details

Website

Username

Password

Useful Information Calendar 2016 January 2016 M

February 2016

March 2016

April 2016 W

September 2016

October 2016

November 2016 S

June 2016

August 2016

July 2016 T

May 2016

December 2016

Top 10 things to do in Abu Dhabi

SHEIKH ZAYED GRAND MOSQUE

EMIRATES PALACE

YAS WATERWORLD

Make a splash on Yas Island This beautiful iconic mosque at this award-winning ArabianAbu Dhabi is home to some has been ranked by TripAdvisor themed waterpark which of the world’s most luxurious, alongside Machu Picchu and affordable hotels, resorts and features over 43 thrill-a-minute the Taj Mahal as one of the rides, slides and attractions, world’s most popular landmark retreats. Indulge in a gold-leafed tornado waterslides and pearlafternoon tea at Emirates Palace. attractions. diving adventures.

CRUISE

CULTURE AND HERITAGE

Come ashore from your Arabian Gulf cruise and explore Abu Dhabi through our brand new, state-ofthe-art cruise terminal for a memorable port-of-call experience .

Marvel at the future Saadiyat Cultural District including the Louvre Abu Dhabi or discover the historic forts and palaces of Al Ain, the culturally rich oasis city

GOLF

DESERT EXPERIENCES

BEACHES AND ISLANDS

FERRARI WORLD ABU DHABI

EXPLORE OUR WATERS

With a truly diverse golf offering, including three championship courses, you can play a different course at unbeatable rates every day of the week.

Stay over at a desert camp or luxury hotel in the soaring desert dunes for falconry displays, camel treks, desert walks, archery and dune bashing.

From the Blue-flagged beaches of the Corniche and protected sands of Saadiyat Island to the glamourous Yas Marina and shores of Yas Island.

Prepare to feel the 240kph adrenaline rush of the world’s fastest rollercoaster, Formula Rossa, or get behind the wheel of your own Ferrari California.

Connect with a sailing legacy – including speed boat tours, traditional pearl-diving, dhow cruises and kayaking through the mangroves – and see our diverse marine life.

/ visitabudhabi.ae

Useful Information Calendar 2017 January 2017 M

February 2017 S

March 2017

April 2017 M

June 2017

May 2017 S

July 2017 M

September 2017

August 2017 S

October 2017 M

November 2017 S

December 2017

Top Tips Management

DEFINITION: Management in businesses and organizations is the function that coordinates the efforts of people to accomplish goals and objectives using available resources efficiently and effectively. Management includes planning, organizing, staffing, leading or directing, and controlling an organization to accomplish the goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. Being a good travel agent is so much more than just knowing who does what and where or how to sell the right travel experience to a prospective customer. With ownership comes responsibility and it is in everyone’s interest that each owner/ manager successfully navigates the choppy and sometimes uncharted waters of modern commerce in order to not only deliver a memorable experience to their customers but also a sustainable and rewarding future for themselves and those in their employ. Here are some top tips for how you can make such aspirations a reality in 2016!

1 Cut your costs Since the net margin (after costs) that travel agents work off is around 1%, this is probably the single most important priority for the modern travel agent since every €1 saved is the equivalent of generating €100 in additional sales. It should also be an ongoing process and not just something that gets done once a year when you’re not busy. Scrutinise and question everything: salary levels, rental costs, advertising/marketing spend, telephone and banking overheads, heating, lighting, travel & subsistence expenses etc.

every €1 saved is the equivalent of generating €100 in additional sales

2 Increase your productivity. Do more with less. Scrutinise everyone’s work rate. Are the right people being deployed to do the right jobs? Do they have the personality/patience/ skillset appropriate to the work being delegated to them? Are some tasks unnecessary? Do you create additional workload unnecessarily due to mistakes and ineffective forward planning? (See separate article on productivity).

3 Take a step back and review what you’re doing and why? Are you going after the right markets or customers or are you simply being busy fools? When was the last time that you conducted a SWOT analysis of your business and its competitors? Are there easier ways to make money or more lucrative market segments (such as cruising or touring) that you should be targeting instead?

4 Give staff training the priority that it deserves. View it as an investment rather than a cost. Welltrained staff will feel more motivated and valued and are also less likely to leave your company to go to a competitor. They are also more likely to sell more and thus deliver a higher return on your initial investment.

5 Meet regularly. Hold a staff meeting every week — preferably at the beginning of the working week and review the week just past in terms of highlights (best sales), lowlights (biggest problems — particularly if avoidable), and lessons that can be learned from same.

Top Tips Management

Set tone for coming week and delegate specific tasks or projects for the week/period to come. Such meetings are also a good time to get staff to deliver a presentation to all colleagues on an aspect of the business that they’ve been asked to swot up on/take ownership of in the previous week — e.g. learning about a new product, supplier or destination, especially if just returned from an educational to that destination.

6 Delegate. Come to the realisation that you simply can’t do it all and that you need to empower other people within the agency to take on some of the responsibility and relieve you of some of the pressure. They will appreciate you for the vote of confidence and will also add additional capabilities to their respective skillsets. (See separate article on the art of delegation).

7 Marketing. You can have the best travel agency in the world and provide the best service levels for your customers but your business will ultimately be doomed if you cannot continue to acquire new customers whilst retaining the existing ones and the only way that you can do that quickly (as opposed to organically, over time) is to market yourself and your business effectively.

The marketing mix will inevitably include some or all of the following activities: advertising, marketing, PR, promotions, incentives, interviews, writing articles for local publications etc.

8 Motivation & incentivisation. This does not necessarily mean throwing money at people but it does mean acknowledging when people do a good job or show some initiative. Of course nothing speaks louder than money but if you do decide to implement some sort of incentive scheme amongst staff, base it on increases in margin per sale rather than just sales themselves.

9 Exploit technology. Using the right kind of technology for the right reasons can dramatically increase the overall productivity of your agency and lead to higher sales, better margins and less stress all round. If you don’t already utilise CRM software (customer relationship management), do so without delay.

10Prevention is always better than cure and much less costly! Human error costs travel agents thousands every single year yet rarely if ever is singled out on a company’s accounts so that it can be properly quantified. Take your time and double if not triplecheck everything.

Top Tips Delegation

DEFINITION: Delegation is the assignment of responsibility or authority to another person (normally from a manager to a subordinate) to carry out specific activities. It is one of the core concepts of management leadership. However, the person who delegates the work remains accountable for the outcome of the delegated work. Delegation empowers a subordinate to make decisions — i.e. it is a shift of decision-making authority from one organizational level to a lower one. Delegation, if properly done, is not abdication. The opposite of effective delegation is micromanagement, where a manager provides too much input, direction, and review of delegated work. In general, delegation is good and can save money and time and help in building skills and motivating people. It is all too easy to try and do every job yourself, particularly if you feel that it would take longer to explain how to do the job to someone else rather than just do it yourself but proper and effective delegation is probably the single most important management skill that any travel agency owner can acquire, if they are to manage their own business in the medium to long term.

1 Decide what to delegate

5 Be patient and understanding

If you’re just dipping your toes in the delegating water, start with a small project, or one that doesn’t have to be completed in a specific way. Don’t assign your most critical, time-sensitive tasks, and leave ample time for mistakes to happen (that means don’t pass off something at 5 PM on Thursday when it needs to be back on your desk first thing Friday morning). Most importantly, never delegate something you’re not willing to do yourself—that’s the fastest way to lose your staff’s respect.

While delegating will take work off your plate in the long run, be prepared to take extra time out of your schedule and answer lots of questions at the beginning. Just be patient—as you learn how your staff work best, and as they learn your expectations, things will get easier.

2 Communicate clearly Open, clear communication from the outset is absolutely crucial to ensuring that the projects you delegate will be done well. From the very beginning of the task/project, be up-front about your expectations, including timeline, and give your staff all of the information they need to achieve those goals. It can be helpful to put everything in writing or provide people with a template or guidelines for the task/ project—the more direction you give them, the more likely they’ll come back with what you’re looking for.

3 Explain the reasons You must explain why the job or responsibility is being delegated. And why to that person or people? What is its importance and relevance? Where does it fit in the overall scheme of things?

4 Check in, but don’t be overbearing Once you delegate a task, give your staff flexibility on how they get it done (unless, of course, there’s a specific protocol or procedure). Dominating a project with an overbearing presence doesn’t encourage anyone to succeed—and certainly won’t win you any ‘Boss of the Year’ nominations. But do check in periodically to make sure everyone is on the right track and to offer to answer questions as needed. Try using systems like shared Google docs and spreadsheets or having periodic team meetings to keep everyone on the same page and moving forward.

6 Share in rewards and give credit where due Taking all of the credit for a project that others assisted with is a great way to make sure they’ll never want to help you out again. Be sure to recognize and thank anyone who’s helped you out. Give public credit when they succeed. If something goes wrong, withhold blame so they don’t becoming defensive, and instead help them debrief mistakes and learn from them.

7 Don’t take it back. Require them to first propose their own ideas for solutions when they come to you with a problem. When they ask you for the answer, it is tempting to take on their work. If they have the skills but are lacking confidence or motivation, coach them. Don’t take it back unless it is absolutely clear that the situation has become too complex.

8 Maintain accountability. Although the person reporting directly to you has the responsibility for seeing the job well done and the authority to make needed decisions, remember that the ultimate accountability remains with you.

9 Delegate consistently. Delegate consistently — not just when you are overloaded or when tasks are unpleasant.

Top Tips Time Management

DEFINITION: Time management is the act or process of planning and exercising conscious control over the amount of time spent on specific activities, especially to increase effectiveness, efficiency or productivity. It is a meta-activity with the goal to maximize the overall benefit of a set of other activities within the boundary condition of a limited amount of time. There are only so many hours in a day or week so it is critically important that you maximise the use of that time and in a way that is effective as opposed to being engaged in activity that simply makes you look busy without actually ever getting anything done. Most effective time-management practices are just common sense.

1 The ‘To Do’ list*.

8 Structure your workload.

I am a great believer of the ‘To Do’ list as it helps to quantify what needs to get done and it also helps you to prioritise the relevance and importance of tasks.

Avoid the habit of commencing a task; doing a bit and then putting it back on the ‘pile’. Deal with tasks one at a time and finish each before moving on to the next.

2 Review your workload on a regular basis

9 Don’t let your Outlook ‘inbox’ dictate your workload.

— i.e. every day or even several times a day. Is there one task that always ends up at the bottom of the pile?

If you receive 100 emails per day then this equates to 100 potential interruptions per day! Don’t check your inbox every time an email arrives. Switch off ‘instant alerts’ and get into the habit of just checking your emails every couple of hours in order to avoid constant distractions.

If you find that you’re avoiding it, can someone else do it? Consider delegating whole projects that you don’t need to be involved in or allocate a specific time of the day when you only do your admin work — e.g. between 08.30 and 10.00 for example.

3 Remember the Pareto Principle — i.e. 80 per cent of your work contributes to less than 20 per cent of its value. Focus on the most crucial/important 20 per cent of your workload and your overall performance will still be strong.

4 Prioritise. Do urgent and important tasks first — not the easy ones! Efficiency and effectiveness are not the same thing. Effective people focus on the important tasks.

5 Create habits. Try to undertake tasks at the same time and in the same location each day in order to form habits.

6 Set realistic deadlines for your tasks. Look at your ‘To Do’ list and estimate the amount of time needed to complete each task but don’t be over optimistic. Be realistic in what you can achieve in a given day or week so that you don’t feel overwhelmed right from the start.

7 Allow time for interruptions. If you’ve set yourself the goal of finishing a certain task by a certain time, only deal with urgent queries during that particular time frame.

10Keep multi-tasking to a minimum Starting a number of jobs simultaneously means most of them won’t get your undivided attention. Think of multitasking as dealing with more than one task during the day and not at the same time. That way, you focus on the project in hand.

11 Avoid procrastination. The best time to do something is usually now. Taking action generates the impetus for further action. Organise your work to meet deadlines and reward yourself for achieving goals.

12 Handle each piece of paper that crosses your desk only once: File it; action it or bin it!

Advantages* of using a ‘To Do’ list: • • • • • • • • • • • •

Focuses your mind on important objectives You are less likely to forget to undertake tasks Writing a list helps to organise your thoughts It helps to show the bigger picture You don’t need to hold everything in your head It saves time It helps you focus on priorities; the most important and the most urgent You are less likely to become side-tracked You enjoy the reward of ticking of completed tasks You feel more in control You have an instant record of what you’ve already done You always have something to work on 19

Top Tips Selling Travel Insurance

Travel Insurance is a vital part of any overseas trip. It is important that when anyone is travelling abroad that they have a valid and comprehensive travel insurance policy in place. In recent years, international travellers have also seen inflation in overseas medical costs of up to 13%; a rise in airport and airline strikes and who can forget the eruption of that unpronounceable Icelandic volcano, whose ash cloud caused havoc in European airspace! As your clients’ travel professional, there is no reason why they should not be buying their travel insurance from you. If your client is not buying it from you then they are buying it elsewhere and that represents lost income to your company. The following tips, if implemented by you, will help you maximise your insurance revenue and have already been proven to work.

1 Confidence Be confident in the insurance product that you are selling. Make sure you have up to date sales training from your insurance supplier and that all staff are confident in selling the product. Feedback given to us has shown that the main reason for a drop off in sales is down to the sales agents’ attitude in selling travel insurance and ‘lack of confidence or knowledge’ in how to sell it. Agents who have received training and improved their knowledge and attitude on insurance product have seen a rise in insurance sales and more income for their respective businesses.

2 The Travel Insurance product Familiarise yourself with the travel Insurance product that you sell. Make sure your sales staff have continuous training from your insurance provider so that they are familiar with the key terms and different cover levels of your preferred insurance policy. Top Tip: Knowledge leads to confidence and confidence leads to sales.

3 Health check procedure Be sure to familiarise yourself with the Health Check procedure on the travel insurance policy your company is selling. Each client must be advised of the Health Check procedure at the time of sale and most commonly this will involve a medical screening facility or in some cases, a fit to fly option where a letter needs to be signed by a GP.

4 Additional covers Offer all clients the option of adding additional covers at the time of booking. Most insurance policies will have additional covers like Travel Disruption, Cruise Connection and Excess Waiver to make the basic policy more comprehensive. Top tips suggested by Jason Whelan CIP, Blue Insurance 20

These additional covers not only provide more protection to your client but also generate additional revenue for your company. Top Tip: Be sure to make families aware that any excess deducted will usually be for each person named on the policy. If a family of 5 are making a cancellation claim for example, they could lose out on 5 times the excess.

5 Personal details Always enter client’s full details on the insurance certificate and not the details of the company. Full details will normally include: • • • • •

Name Age Address Email Home or mobile number.

Top Tip: Entering the clients email address will usually mean the client will receive confirmation of cover straight away, along with the policy document and validation certificate. This is a record that all documents went to the client and will be of benefit to your company.

6 Handling objections You may have clients advise you that they have their own travel insurance and it is important to confirm with them what cover they have. As their travel professional, you should be aware that the likes of EHIC (previously the E111) and Private Health Insurance plans are not sufficient Travel Insurance policies and will not be as comprehensive as a dedicated travel insurance policy. You want your client to be fully protected so be sure they are.

Top Tips Selling Car Hire

2015 should be the year for all Travel Centres members to exploit opportunities to sell and drive fresh revenues. When you learn how simple it is to sell car hire you will find it an easy money maker. All pre-paid car hire bookings and extras are commissionable when booked through Affordable Car Hire so don’t miss out. When your customer is immersed in the holiday purchase experience, let it become standard practice for you and your colleagues to offer car hire rental as part of the sale process. Ask questions — make sensible recommendations on the advantages of booking car hire before travel.

Q Have you thought about car hire instead of booking transfers? • At some locations car hire works out cheaper than transfers. • You can go straight to your accommodation in your hired car, without having to hang around waiting for flights to arrive or coaches to drop off at several hotels. • Have the freedom to explore the area in your own time and in the comfort of your own hire car. • If your customer has not decided then give them a quote — it won’t hurt, and schedule a reminder to contact them again before they travel. • Drivers must hold and produce an original, full, clean drivers licence when picking up the car. • You must inform Affordable Car Hire of any endorsements when making the reservation.

Q How many people travelling and how much luggage is being taken? This is a great way to instantly upsell bigger cars. Find out how they are travelling to the airport from their home. This is a good way you can get an idea of the car type/size they will require when they arrive.

Q Do they need any additional drivers? • Search for the supplier on the ACH website that has additional drivers included in the price. Save your customer money on the local additional driver fee by upgrading or changing to a supplier that includes additional drivers. • Valid Credit Card must be in Lead Driver’s name. • Be aware that Debit Cards are not generally accepted by Car Rental Suppliers.

Q How much driving will they be doing? Tip: Check the Supplier Fuel Policy. • If they are just driving a short distance then find the supplier that offers Full-Full — they put deposit down for fuel on arrival and return full to get their deposit back. So the customer only pays for the fuel they use. • Alternatively if they are planning on driving long distances, a good tip is for you to find the supplier that offers Full-Empty. This way they pay upfront for their fuel and will return as empty as possible, not having to worry about finding a petrol station on their journey back to the rental location.

Q Do they require Sat Nav? Tip: Check suppliers charges for Sat Nav, payable locally. Exception: USA suppliers offer prepaid Sat Nav which works out cheaper than renting locally at desk. **Pre paid items are commissionable*

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Top Tips Selling Car Hire

Q Are children travelling?

Q Want 100% cover and peace of mind with your insurance?

Do they require child seat for ages between 4-11 years old? Tip: Child seats are charged locally. Child seats work out very expensive when payable locally. For example, USA suppliers charge approx $12 per day per seat plus local charges. Instead, offer them our Affordable Car Hire Bubble Bum Booster seat — it’s a once-off price of £29.95 which includes P&P and ACH send it out before travel commences. It’s an inflatable booster seat which deflates when you need to pack it in your suit case or bag and inflate by mouth when needed for the rental. This product is a money saver for your customer and it’s theirs to keep. **Pre paid items are commissionable**

Q Special occasion? customers having a Birthday/Anniversary/ Wedding or Honeymoon? Why not upgrade your customer to a convertible or a luxury car type, this can be booked and confirmed with Affordable Car Hire before travel (depending on destination).

Q Know your customer? If you know you customer is on a business trip then quote corporate suppliers. Don’t book the cheapest no-frills company. Affordable Car Hire has more than 200 suppliers to choose from in more than 15,000 locations worldwide. • All Drivers must have full clean drivers licence.

Q Driver’s between the ages of 21-24 years old for USA bookings?

Pre book Supermax or Maxi Top Up Insurance for your customer, depending on supplier and the excess on the policy. This insurance covers your customers on items on the car that the Supplier will not cover: Tyres, Wheels, Windows, Undercarriage and loss of keys. Not only do you earn commission from selling this insurance, but Affordable Car Hire offers additional monthly incentives if sold. If you would like more information on this product register for Affordable Car Hire’s A.R.T.S. Training Academy. Be aware customers can be offered local additional insurance which will cover similar items such as Tyres, Wheels, Breakdowns etc. This insurance can be quite expensive and is payable locally as an additional extra if your customer signs up for it when picking up the car.

Sensible reasons to PRE BOOK your car hire! 1. 2. 3. 4. 5.

6. 7.

Save your customer money and book Budget on the platinum package and pre book their Young Driver Package, which works out cheaper pre-paid than locally and with any other supplier. Don’t forget they must be the lead driver and must have a credit card in their name. This is commissionable to you.

Avoid the hassle of booking in-resort or at the airport Receive competitive prices with none of those ‘hidden’ extras, that can occur when booking locally. Book early to avoid high season lack of availability which occurs in many locations. Know exactly what is included before travelling. Save money! For the price of a 1 day excursion you could rent for an entire week or if you tend to take taxi transfers you could save on that too. Be free to visit more places and explore more of them in the comfort of your own hire car. Affordable Car Hire Price Match Promise ensures you will get the best deal. We work with the most reputable car hire companies such as Hertz, Dollar, Avis, SIXT, Budget, Thrifty, Alamo, Europcar & many more. 24/ hour emergency phone helpline available 365 days a year.

Travel Agents play a valuable role in selling car hire to travellers. Encourage your customer to enjoy the freedom and independence of booking car hire as part of their holiday purchase. Take advantage of the strong sales proposition pre-paid car rental offers travel agents at a time when commission opportunities need to be maximised.

Top tips suggested by Joanna Spacey, Affordable Car Hire

Top Tips Selling

DEFINITION: Selling is the art of closing the deal where the ‘deal’ in question is the exchange of certain goods or services in return for money. We are not in the travel business. We are in the selling business. It just happens that what we sell is travel — travel destinations, travel products, travel services and even travel concepts. Whilst some lucky individuals are born sellers, most must learn the skill set and it is a set of skills that can most definitely be learned once one understands the concepts behind it and the psychology of why people buy in the first place. Like all things, practice makes perfect. So, here are our top selling tips. They are not the only ones. They may even differ from what other individuals or companies claim are the best or most effective tips,but they represent a good starting point so you could do worse than incorporate them into your own deliberations.

1 Know your product/service Know your product/service. You need to know your subject matter inside out and that means taking every opportunity to read up on your subject, whether that means brochures, books, magazines, travel articles, trade publications, tourist board marketing literature etc. The more you know, the more comprehensively you can address a client’s needs by answering all their questions and allaying any concerns that they might have. The ultimate product knowledge of course comes from visiting a destination or experiencing a product or service. There is never a substitute for the ‘real thing’ but comprehensive product knowledge comes a good second. Travel Centres recognises this fact by ‘It is not your customer’s job to hosting weekly webinar remember you. It is your obligation and sessions in conjunction responsibility to make sure they don’t with key preferred have the chance to forget you’. supplier partners. - Patricia Fripp

2 Know your client People buy on emotion and later use logic to justify their purchase decision. Listen and learn. The single most important part of any potential transaction is the information gathering phase where you need to ask sufficient questions in order to build up a profile of who your client is and what they want.

3 never sell on price Never sell on price. ‘Real’ selling is all about ‘features’ and ‘benefits’. You need to paint a compelling picture for the client.

4 Be enthusiastic Be enthusiastic. Enthusiasm and passion are infectious human emotions. The more genuinely enthusiastic and passionate you are about the product or service you’re selling, the greater the likelihood that the client will purchase.

5 Don’t guess If you don’t know the answer to some question, admit that you don’t. Clients respect honesty.

6 People love to buy People love to buy — but hate to be sold to! Sell what people want to buy and not what you want to sell!

7 Pressure is an art Practice F.U.D. (Fear, Uncertainty, Doubt) when addressing a clients’ objections or when, for example, articulating the argument in favour of using an agent over that of booking directly on the Internet — e.g. Trip Advisor rankings have been shown to be manipulated. Search engines direct users to certain sites based on browsing habits etc.

8 Be truthful and never exaggerate Don’t overuse descriptive adjectives. Complaints often occur as a direct result of over-selling rather than any inherent shortcoming in the product or service purchased. Under-promise but over deliver! Better to lose a sale if you’re not confident that the product/destination is suitable for your client, rather than rationalizing that a sale is better than no sale and risk compromising your reputation and integrity into the future.

9 Don’t give too much away Show a client enough to impress upon them that you know what you’re talking about and that you have the knowledge and expertise that they need and will benefit from but not so much that they will simply go off and book it themselves online. Don’t refer to specific companies or properties. Try to speak in generalities. Use FUD techniques to impress upon the client the pitfalls of doing it themselves.

10 Don’t be afraid to close Many people who are good ‘sellers’ are poor ‘closers’. If a client walks into your agency or calls you on the phone, you must work on the simple premise that they want to purchase something from you so don’t be afraid to capitalise on that assumption. Use strong closing statements like ‘How would you like to pay for that’ as opposed to weak ‘get off the hook’ ones like ‘Take these brochures and go off and have a think about it’! The ‘Pareto’ principle states that 80% of your sales come from 20% of your clients. Make sure that you know who those 20% are.

Top Tips Handling Objections

DEFINITION: When you demonstrate, explain a feature, talk about a benefits or uses a sales closing technique, your customer may well respond in the negative sense , giving excuses or otherwise heading away from the sale. Main and minor objections

Common objections

Objections are either ‘main’ or ‘minor’ ones. Main objections are deal breakers that, if not overcome, will prevent you from closing the sale. Minor objections are usually beliefs that cause your customer to question something about you, your product, your service or your company. Distinguishing between main and minor objections takes a combination of experience and acuity.

• They say that they do not need your product or service for some reason or another, or perhaps have a need that you cannot satisfy. • Objections about the price of the product. • The customer objects to some element of what you are selling, whether it is aspects of a service or details of a product. • An objection around time, such as the person not being ready to buy. • The customer questions the source of the product or its credibility.

1 ask for a sale then shut up

6 Be an active listener

While it is important to draw out objections, it is even more important not to help your customer think up more objections. In other words, if the person you are talking with agrees with a statement you’ve made, move on and don’t bring up any additional details. The golden rule of selling applies not only during a close but during objection handling.

Give your prospect your full attention and avoid the temptation to think about your response while they are speaking. Learn to be an active listener. An active listener is not only listening to what their prospect is saying, but is also trying to discover the meaning behind their words. Research indicates that 65% of our communication is nonverbal. Therefore, it is vitally important to pay attention to body language and listen for voice inflections. In addition to observing your prospect’s gestures, you must also learn to be mindful of your nonverbal signals.

2 Ask questions For ‘customer-owned’ objections, your main focus should be to get as much detail about the objection as possible. Again, asking questions is more important than talking more about your product, service or self. If you ask enough questions about why your customer objects to something, they will reveal their reasons. If you don’t ask questions, you may very well be fighting a lost battle.

3 Stop and reflect Never rush your response to an objection. Show the customer you are listening! Sales people often respond too quickly in these situations.

4 Recognise the signal Remember that objections are often a “BUYING SIGNAL” because the customer is questioning your offer. If they had no interest, why would they still be talking to you?

5 The 3-5 rule Remember that statistically speaking 3-5 OBJECTIONS are needed before a person will buy. Simply put, an objection is nothing more than a request for additional information. As a general rule, prospects are hesitant to commit to purchasing a product or service until they have convinced themselves they need it and that they are getting it at a fair price.

7 Clarify the objection By feeding the objection back in the form of a question it gives your prospect an opportunity to expand upon their concern. This technique reduces the perception of pressure. By having the opportunity to explain their position, your prospect will frequently answer their own objection. Another reason it is important to clarify the objection is to make sure you are addressing their exact concern and not creating a new one. Some objections are of greater importance to your prospect than others. After you clarify the objection, you need to ask your prospect how important that concern is to them.

8 Resolving the objection Take the following into consideration: Stay big picture, but be prepared to provide details as necessary. Verify the objection has been resolved.

9 Closing questions You may have to ask for the order several times before you get the sale, so make sure you vary your closing questions. Remain patient and be persistent without becoming argumentative.

Top Tips Marketing

DEFINITION: Marketing is the process of communicate the value of a product or service to customers. Where selling is all about one-to-one transactions, marketing is essentially about one-to-many transactions. Many text books suggest that marketing can be distilled down to just five ‘P’s — Product, Place, Price, Promotion, People. The term ‘marketing’ intimidates many people but as long as you can remind yourself that it is simply an extension of the selling process whereby instead of trying to persuade just one customer to part with their hard-earned money, you’re trying to persuade many — and not necessarily all at the same time. Like selling, marketing is as much an art as a science and whilst some people take to it like a duck to water, it is possible to build up your expertise and effectiveness in this discipline through a combination of hard work, repetition, observation, learning from your mistakes and being mindful of some of the following ‘principals’.

1 Know your audience

7 The power of bartering

Successful campaigns get that way because marketers know their audience. They fully understand their needs, how to help meet those needs and how to create demand. Knowing and understanding your audience through proper market segmentation means a well targeted campaign that generates a profitable return.

This is an excellent tool to promote your business and get others to use services. You can trade your product for advertising space or for another company’s product or service. This is especially helpful when two companies on limited budgets can exchange their services.

2 focus on the offer

No single marketing effort works all the time for every business, so rotate several marketing tactics and vary your approach. Your customers tune out after a while if you always sing from the same hymn sheet. Not only that but you will get bored. Marketing can be fun, so take advantage of the thousands of opportunities available for communicating your value to customers. But don’t be arbitrary about your selection of a variety of marketing ploys. Plan carefully. Get feedback from customers and adapt your efforts accordingly.

A marketing offer is the driving force of marketing promotions that drive results. In fact, market testing has proven that the offer is the most significant criterion for conversion. Focus on your offer if you want to be successful.

3 Split test Never ever run a campaign without testing something. One of the most common is a split test which allows you to simultaneously test two versions of something. It can be a web page, post card, or email. Split testing is essential for improving performance.

4 High production values Did you know it costs six times more to make a sale to a new customer than to an existing one? You can use newsletters to focus your marketing on past customers. Keep costs down by sacrificing frequency and high production values. If printed newsletters are too expensive, consider an e-mail newsletter sent to people who subscribe on your web site.

5 Don’t sell on price This can often lead to discounting and lower profitability. Focus on creating so much value that the perception of price becomes less relevant

6 Create value after sale As a marketer, it’s your job to understand your market segment(s) and build relationships and not simply dump people off at the front door of your agency and walk away. Focus as much of your energy on building relationships with customers as you do prospects.

8 Rotate marketing tactics

9 Promotional activities Use cross-promotional activities to market your business — e.g. you print some DL or A5 flyers that promote another local business that is complementary to yours and they do likewise. Some examples would be a local camera shop or chemists that you recommend your clients to get their holiday snaps printed at or a local shop or boutique where they can purchase their new bikini-wear or suitcases etc. The idea is that you get to target a whole new audience that might not otherwise be using your services but who are in that frame of mind. The other partner retailer does likewise in promoting your agency as the preferred choice for people making their travel arrangements.

10 Costless marketing activities Not all marketing initiatives or activities need to cost you money. So why not make reference to some special offer when your staff answers the phone — e.g. ‘Good afternoon. Thanks for calling ABC Travel. My name is Mary. Would you like me to email our latest offers to you?’ (or words to that effect! This way you can easily build up an email database for use with your CRM policy.

Top Tips Public Relations

DEFINITION: Public Relations (PR) is the practice of managing the flow of information between an individual or a company and the public. Put simply, PR is about the ongoing process of always trying to present your company in the best possible light, as far as the general public is concerned. It is also about the practice of protecting as well as enhancing the reputation of any particular organization/firm or for that matter any individual. In today’s world of fierce competition and social media, where every travel agent strives hard to work on its brand image, public relations is more relevant than ever before. It is essential for every organization to communicate well with its public/target audience. Public relations may include a company or individual gaining exposure to their audiences using topics of public interest and news items that do not require direct payment. Common activities include speaking at conferences, winning industry awards, working with the press, and employee communication.

1 Start a blog

5 Include your website address

Establish your authority or expertise by dispensing little nuggets of advice to intending travellers without actually trying to sell them anything. Don’t go into too much detail — just enough to establish that you know what you’re talking about with the inference being that one would do well to have your company looking after their travel arrangements or advocating on their behalf.

Always include your website address on all your press releases and promotional materials. By having your website address on your promotional materials, especially when it can be viewed online, you are driving traffic to your business and making it easy for readers to click.

2 Approach a radio station Offer to do a weekly/monthly ‘spot’ for thirty minutes where you discuss various aspects of international travel, be it up and coming resorts or destinations, common mistakes that travellers often make when planning their trip or indeed anything that you feel might be relevant to a travel-hungry audience. Radio station programmers have a lot of ‘air-time’ to fill each week and you’d be surprised at how easy it often is to get approval for such a suggestion. The same principle applies with regard to local or regional newspaper titles or free sheets. Publishers always welcome the opportunity to fill those column inches with relevant or interesting content. Be prepared to sell yourself by writing your own articles. Local media are more than happy to print because they don’t have to write it themselves! An interesting article is great free publicity.

3 Think of your plan of attack Figure out who you want to reach, and why; when you want to reach them; and how to measure success, or how you will know if your plan is successful. Successful PR is all about targeting the right sources. The more targeted you are, the more successful your chances are of getting a journalist to respond to your pitch.

4 Do a press release Get into the habit of generating regular press releases and submitting them to your local newspaper. It might be about a new member of staff who has just joined the company or a fam trip that one of your staff has just returned from. Deliver your message in a short media-friendly way. Be brave and whenever you see something to comment on, just send an email.

6 Generate articles Generate articles that people care about. There has to be more to your message than: I’m here; come buy my product. Your PR efforts should be engaging and interesting to audiences, because an engaged audience member is more likely to pay close attention to your communication efforts.

7 Word of mouth Provide an exceptionally good service and your customers will love it and talk about it. Word-of-mouth is still one of the most powerful PR tools, and with the significant advances in communication technologies, no business can afford to have a bad reputation. If you offer a professional and efficient service, clients will recommend you to others, and there is no PR tactic that’s more effective.

8 Join the chamber of commerce Join your local chamber of commerce, if there is one in your town/locality. A chamber of commerce is a means for businesses to work together to look out for their common interests. These societies advocate on behalf of the local business community. Apart from promoting your own business interests by getting involved, this is an excellent way to network.

9 Sponsor and get exposure Sponsor an event, local team or deserving charity. It might even be possible to do it in conjunction with one of your suppliers who will also be glad of the additional exposure and public goodwill. Your sponsorship (or co-sponsorship) might take the form of a free draw for a holiday. Alternatively and budget permitting, you might consider sponsoring jerseys for a local boys or girls’ GAA, soccer, hurling ore basketball team. The only limitation on the possibilities here is your own imagination. Sometimes you have to spend a little money to make money, and sponsoring an event or supporting a charity through your business is a great way to get your name out there. 27

Top Tips Customer Retention

DEFINITION: Customer retention is defined as the activity that a company undertakes in order to reduce customer defections. Successful customer retention starts with the first contact a company has with a customer and continues throughout the entire lifetime of a relationship. Capturing the client is sometimes the easy part. Keeping them can often be where the hard work begins. Some travel agents become so focused on recruiting new customers that they fail to effectively address the need to retain those that they already have. This is counterproductive considering that it’s far easier (about 50% easier according to Marketing Metrics) to sell to existing customers than to capture new prospects. Agents often tend to focus more on customer addition, whereas customer attrition can have a much more negative impact on their business. For those who feel that customer retention plays a relatively minor role in helping their agency grow a healthy bottom line, here’s something that should give you plenty to think about: Attracting new customers will cost your company 5 times more than keeping an existing customer.

1 Earn customer loyalty

6 Get the right on-hold audio

Customers don’t owe you their loyalty. You have to earn it — continually. Having an effective customer retention program in place gives you the ability to identify, track, and custom promote to those customers who are most likely to become loyal, long-term sources of revenue. CRM can help you to keep constantly focused and on message with each of your customers. Loyal customers don’t just come back; they don’t simply recommend you, they insist that their friends do business with you.

More than two-thirds of consumers admit to putting the phone down if they’re placed on hold to silence for more than 30 seconds. Playing music or promotional marketing messages can keep them with you longer. However, on-hold audio can have the opposite effect if it is treated as an afterthought. Repetitive jingles or disingenuous apologies for keeping them waiting don’t always go down well. Think about your customer demographic: who they are, and why they’re calling you. The right on-hold audio can keep a customer holding for longer.

2 Fix it!

7 Take care of online customers

Customers don’t necessarily expect you to get it right all the time but they do expect you to fix things (and quickly) when things go wrong. Indeed, the real measure of the quality of a company and its commitment to proper customer retention is how they react when things go wrong.

Socialising with your customers online can build retention if you do it correctly. The key is to tone down the corporate presence and give your customers a voice and a forum to connect with other customers, and then let them build the traffic. As you build your Facebook fans and twitter followers, stay engaged with them and establish ‘alerts’ so that you can react to whatever is being said (both good and bad) about your agency. Always take care of your social media savvy customers, as they can either be your most powerful advocates or your biggest PR nightmares.

3 Identify your profitable clients Hard to believe sometimes but probably 80% of your profits are generated from just 20% of your clients so try to identify them and fulfill their needs by selling them what they want. Promotions can be a very effective way of retaining customers by keeping them actively engaged with your agency/brand. The key is to run relevant promotions that reward customers, make them feel good about doing business with your agency, and encourage them to do more of the same.

4 Recognise and appreciate Train and coach your staff to accept the idea that they own a part of the business as if it were their own. Take that attitude to sales and customer service and you will have a person who will embrace the customer as if it were a one-on-one relationship between a proprietor and a customer. This is the old-fashioned grass-roots approach – treat the customer with total respect.

5 Give a differentiated experience Offering something the competition doesn’t (or can’t) is a wonderful way to retain customers. In fact, according to a recent study, the ability to deliver a differentiated experience was the leading factor in maintaining customer loyalty.

8 Contact the client Many agents tend to be paranoid about contacting clients after they return from holiday for fear that they will open a can of worms. Better to take that (minimal) risk and deal with whatever you find than to ignore it and have clients bad mouthing you to their friends and colleagues behind your back.

9 Keep contact with all customers You should also take the opportunity every year to trawl through your customer records in order to see if there is anyone who hasn’t travelled with you in recent times. This serves two purposes: to ascertain as to whether they booked elsewhere or online or to take the opportunity to update them on new/relevant offers that are available. Either way, you’ll invariably find the exercise worth the effort.

10 Under promise and over-deliver Under promise and over-deliver. Don’t make exaggerated claims in order to close a sale. If you’re presented with a complicated quote that you know will probably take two days to put together, tell the client that you’ll be back to them in three and then surprise them when you revert a day earlier than expected. Always try to exceed their expectations.

Top Tips Handling Complaints

DEFINITION: A complaint is an expression of dissatisfaction whether justified or not. Nobody likes dealing with complaints but when you come to think of it, they are an excellent way of potentially turning defeat into victory! Isn’t it much better for a customer to tell you what they felt was wrong with their holiday of the service you provided and at least afford you the opportunity to redeem yourself and your company in their eyes, rather than have them never come back to you again and bitch about you behind your back.

1 Have an open policy

6 Learn from every complaint

Have a clear, flexible welcoming and open policy on complaints. A complaint is an opportunity for you to redress a perceived failing in the eyes of the customer who brings the matter to your attention and thus should be capitalised on whenever possible.

Do something! Fix the procedure/protocol; train staff in the issue; eliminate the fault. Wherever possible, let the complaining customer know that they have helped you resolve a problem – they’ll feel great and come back again and again (and will probably tell their friends!)

2Show courtesy

7 Minimise the reasons

Thank the customer for complaining. Say that you are sorry that the problem has happened. This is NOT an admission of guilt on your part, it’s just good manners.

Prevention is always preferable to cure. Do you have a continuous improvement culture? Do you check customer satisfaction regularly? Do you check the quality of the goods/services sold in your agency? Remember it costs at least 5 times as much to gain a new customer than to keep an existing one.

3 Recognise the complaint Start with the view that the customer has a valid point, not that he/she is trying to rip you off. Accepting that the customer may well have a point, (even internally), may well trigger ideas for an acceptable resolution. This will instantly give you an advantage, as you not only will have more empathy with the customer, but also you know your business better than them and so can hopefully see the solution quicker.

4 Get all of the facts first Letting the customer give you all of the information helps you fully understand the situation and, if they are emotional, will give them time to calm down.

5 Don’t opt for easy solution Don’t automatically opt for the ‘credit note/ex gratia gesture solution’. It’s very tempting to give the customer a partial refund, credit note or vouchers, and in many cases, done properly, it makes good PR sense. However, too often it is done INSTEAD of solving the problem, which can lead to more complaints about the same thing because it hasn’t been fixed, and also has a tendency to send out the wrong signals to serial complainers and only encourages and reinforces such behaviour.

8 Maintain regular contact Maintain regular contact with the complainant. For example, if you have to wait a week or more whilst a supplier such as a tour operator waits for a report back from the resort, ensure that you communicate that fact to the customer and even call or email them periodically lest they think that you have forgotten about them. Remember, perception is everything.

9 Avoid further complaints Most complaints tend to occur due to overzealous selling in the first place which results in unrealistic expectations on the part of the customer. Always be careful to remind clients of the old adage that ‘you get what you pay for’. Most complaints tend to occur not because of some inherent shortcoming in the actual product, destination or service provided but rather the manner in which it was ‘pitched’ to them in the first place. Avoid hyperbole and overuse of adjectives and absolutes such as ‘amazing’, ‘exclusive’, ‘top-notch’, ‘world-class’ and so on and just reserve them for those rare instances when it really does do what it says on the tin!

‘When complaints are freely heard, deeply considered and speedily reformed, then is the utmost bound of civil liberty attained that wise men look for.’ - John Milton

Top Tips Maximising Profit

Definition: Profit is a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something. There is an old saying that ‘turnover is vanity but profit is sanity’ and it is very true. Too often, people focus on closing a sale at any cost and either spend to much time and effort in chasing an enquiry that delivers very little margin at the end of the day or end up discounting out of that margin in order to capture an elusive booking — rationalizing that any sale is better than no sale at all. All travel agencies represent a team effort where every single member of staff needs to be mindful at all times how their actions (or inactions) impact on overall profitability as they are all stakeholders in the business. Here are some reminders of things that agents can do to help maximise their profitability.

1 Increase your use of/ dependence on preferred suppliers Earn more commission by supporting those suppliers who value your business and have agreed to pay you more for the bookings that you put their way. Typically, you can expect to earn anywhere from 10% to 50% more commission by simply moving such discretionary sales to preferred suppliers without even having to grow your own turnover. The added benefit that you get when you support preferred suppliers is that they’re much more likely to ‘bend the rules’ if mistakes or errors occur as you are seen as a commercially important customer to them. This ‘VIP’ treatment presumes of course that your figures are both healthy and regular and that you don’t have a record of regularly causing errors/ mistakes.

2 Focus on margin Focus more on margin and less on turnover. Margin is the key in our industry and with so many overheads having increased in recent years; the standard 10% commission is no longer sufficient in order to generate profit for a travel agency and so must be increased at every available opportunity.

3 Incentivise staff The one common denominator that seems to single out more successful businesses is that there is a clear focus on growing sales through the use of both regular (i.e. weekly or monthly) sales targets and staff incentives. Incentives work.

4 Reduce costly errors Prevention is always better than cure and nowhere is this more relevant than where mistakes are concerned. Given the nature of the business that we are in, mistakes invariably cost money and in some instances — lots of money — whether that be by way of ADM’s on incorrectly issued tickets; compensation paid to clients because of mis-advice or nuisance money paid to complaining clients in order to diffuse certain situations before they escalate into litigation. Mistakes cannot, of course, ever be eliminated 100% as that is an impossibility given the fallibility of human nature but they can be greatly minimised through a combination of proper training and instruction; well documented internal procedures; adequately qualified people undertaking the right tasks and an overarching philosophy of checking and double-checking everything before ending the transaction. Ninety to ninety-five percent of all mistakes are avoidable.

5 Cut costs As is explored in more considerable detail in the companion article entitled ’Top cost-cutting tips’, the single most effective way of maximising your agency’s profitability is by cutting your costs as every €1 saved is roughly equivalent to you generating €100 in gross sales value. Costs can be cut by changing your energy and telecom providers; your credit card acquirer and numerous other initiatives.

6 Use email rather than phone Although the cost of phone calls and telecommunications in general have plummeted in recent years the volume of calls made by travel agents is still significant enough that the annual cost of same is still likely to be a considerable four-figure sum, particularly with the percentage of calls that now have to be made to mobile phones, rather than land lines. Try acquiring clients email details whenever possible and communicate with them via that medium whenever possible as the cost of email is effectively zero. The other major benefit of communicating via email is that you will always have a written record of who said what to whom and when — extremely valuable if/when anything gets disputed down the line.

7 Improve productivity The single biggest overhead of any travel agency is the staff cost, so this is an area that agency owners, managers and supervisors need to look at critically. The more productive all members of staff are, the lower the staff ratio to income level is and thus, the greater the likelihood of operational profitably. Productivity can always be enhanced through a combination of internal operational procedure, office layout, proper investment in and use of technology; relevant and regular training and staff motivation.

8 Training Good effective selling is all about product/destination knowledge and that can only come about in one of two ways — actual experience and training. One of the most time and cost effective forms of training nowadays are the weekly webinars that Travel Centres conducts every Tuesday morning at 09.30. Each session takes just 45 minutes and can be enjoyed from the comfort of your desk. In the event that you cannot personally attend a given webinar due to being on a day off or away on holidays, each session is recorded and can be shared with upon request.

9 Sell ancillary products/services Focus on margin Overall sales margins can be enhanced by two or three percent by also selling ancillary products/services such as transfers, car hire, attractions, excursions etc.

Top Tips Cutting Costs

DEFINITION: Thrift is the quality of using money and other resources carefully and not wastefully.

As we know all too well, the retail travel industry works off wafer-thin margins. That 10% gross commission that you earn on the sale of a package holiday usually translates into a net profit of just 1%, after your costs have been factored in. That’s just another way of saying that for every €1 you spend on something, you need to generate €100 worth of sales just to cover that cost and break even! Therefore, cutting your costs (as opposed to growing your sales) can have a disproportionately positive impact on your bottom line. Here are some of the more obvious suggestions for cutting those costs!

1 MAXIMISE ON DEALS

7 Renegotiate your rent

Check out our affinity deal with Barclaycard on credit card processing. Documentary evidence to date suggests that the average agent can make savings upwards of €2,500 per annum on credit card processing costs.

If you do not own the building that you occupy and are not tied in to upward-only rent reviews, consider trying to renegotiate that rent with your landlord in order to reflect the more challenging economic circumstances under which you now have to trade. You won’t get unless you ask! It is not an unreasonable request to make and your landlord might be more accommodating than you think as a paying tenant represents a much better option than a vacant premises. If you are a smaller agency and most of your clients are regular and conduct most of their business over the phone or via email then you might even consider becoming your own home worker and stripping one major cost out of your overheads. Many before you have managed the switch successfully so you can seek advice from them before you make such a move in order to make yourself aware of the downsides as well.

2 Switch now Switch over to Imagine or Buzz Telecom as part of our deals with both of those Tier 1 telecom providers where you should expect to realise annual savings of approximately 15% or more, depending on who your current provider is and what tari you’re on.

3 Use social media Reduce the cost of your marketing/advertising bill by utilising social media more. The likes of Facebook and Twitter cost nothing, other than your time and effort.

4 Tighten credit control Exercise tighter credit control with your customers/corporate accounts. Money costs money and you should not be acting as someone’s banker.

5 Buy used equipment If you need to replace computer equipment, office hardware or add more desks, filing cabinets etc. then why not consider buying second hand. With all the companies that have sadly gone into liquidation or ceased trading over the course of the past few years, there is an abundance of good quality, keenly priced second-hand office equipment for sale so there’s no need to have to pay over the odds for something that’s brand new.

6 Cut energy consumption Aside from checking if you’re currently enjoying the cheapest electricity rates (see our new affinity deal with Electric Ireland), you should also be taking every opportunity to reduce your energy consumption costs by getting into the habit of turning off the lights in rooms that are not in use; turning off monitors or closing down computers overnight, or even reducing the temperature of your office heating by just a degree or two. Also check out the feasibility of replacing all the bulbs in your office with energy efficient ones which will realise savings over the long run. Don’t pay to have your excess brochure stocks disposed of. Contact Neville Monahan of Carmon Waste (www.carmonwaste.ie) who will gladly take them off your hands for free. Contact Neville on 086 3229542.

8 Purchase rather than lease Purchase rather than lease office equipment. Technology has moved on so much in recent years that it sometimes doesn’t make sense. Consolidate by investing in a multifunction device that combines the functions of printer, photocopier, fax machine and scanner. It takes up less space in your office and makes three other pieces of office equipment redundant almost immediately. Opt for a laser version rather than an inkjet one as inkjets tend to be more expensive in the long run because of the cost of consumables. Most of the major manufacturers market models in the multifunction range such as HP, Canon, Dell, Xerox, Samsung, Brother, Lexmark etc.

9 Improve productivity Purchase an office mobile(s) and choose the most competitive call tariff and get staff into the habit of using that mobile to call/notify clients whose only point of contact is a mobile phone. This should help to reduce your overall call costs. Use a web-based service to communicate regularly with such clients by bulk-purchasing text bundles. Do an audit of the number of lines you currently have active. If you have reduced your staff numbers in recent years you may now have an excess of telephone lines that you are still paying annual rental charges on.

10 Maximise free webinars Maximise the use of Travel Centres weekly webinar series in order to keep staff up-to-date and current on supplier news on new products, services and destinations. This will help to eliminate all such travel and subsistence costs that would be otherwise absorbed in sending staff to out-of–office workshops and training days.

Top Tips Productivity

DEFINITION: Productivity is usually defined as the measure of efficiency of a person, machine, factory or system in converting inputs into useful outputs. Productivity is a critical determinant of cost efficiency. Productivity is not rocket science. It is simply about doing more with less and doing it efficiently — cost-wise, time-wise and resource-wise. It is often the one thing that differentiates the companies that succeed from those that do not. Here are some suggestions that can help you and your colleagues improve both your individual and collective productivity.

1 Make lists and finish them

6 Delegate

Make lists! Apart from ensuring that you don’t leave anything to the mercy of your fallible memory, it acts as a visual prompt and reminder of what has yet to be done and forces you to be productive when you otherwise might not!

Delegation is another useful tool if you are to improve your productivity and effectiveness. You do not need to do everything yourself; if you find a task that someone would be able to do as well as you or even better, then delegate that task to that person.

2 Black out communications Black out your communications. Close down Microsoft Outlook. Turn off your mobile phone. Retreat to a back office (if you have one). Do it for just an hour a day or adopt a policy that you don’t open your email before 10.00 a.m. each morning or turn on your mobile phone before lunch time. What these actions achieve is that they insulate you from distractions that can otherwise negatively impact on both your productivity and thought processes. The fewer the distractions; the greater the productivity.

3 Prioritise your work Differentiate between those tasks that are important and urgent; those that are important and not urgent and those that are neither important nor urgent. Get into the habit of prioritizing tasks on the basis of the profit that can be earned on them and react accordingly. Recognise the difference between tasks that make you more effective from those that simply make you more efficient.

4 Complete the big jobs first Start your day with one of the big, important tasks and then go onto smaller and less important tasks. By first focusing on the large tasks you will get them complete in a shorter space of time and then will be able to deal with smaller tasks, whereas if you start with the smaller tasks you will soon find them filling up your day and not having time left to do the larger tasks.

5 Keep your space organised Keep your desk and office organised. A major cause of ineffective time management is disorganization. Keep your desk and office organized, keep everything on hand and keep things in the place you have assigned them and you will never waste time searching for the things you need or have important items go missing.

7 Recognise ‘Tyre-Kickers’ Learn to recognise ‘tyre-kickers’ early on so that you or your colleagues do not inadvertently waste unnecessary amounts of time giving away valuable product information to someone who will ultimately go off and utilise that information to book on the Internet. Guard your knowledge/ expertise zealously.

8 Set S.M.A.R.T. goals SMART stands for Specific, Measurable, Achievable, Rewarding and Timely. By setting SMART goals you know what you are working towards, have a way of measuring when it has been successfully completed and know when you want to complete it by. SMART goals are useful in showing you what steps you need to take in order to fulfill your dreams.

9 Exploit technology Technology, if used effectively can offer a great boost to productivity. A perfect example of this is the automation of customer communications. Your customers need to stay notified of itinerary changes, but do you personally need to send these messages? Programs are available to take these tasks off your hands. Amadeus checkmytrip.com is a free Web portal (available to all Amadeus agencies) where travelers can gain 24/7, real-time trip details and updates. Both agent and traveler can rely on Amadeus Flight Alerts to send (based on your preference) trip reminders, gate assignments, flight status updates and more. Similar functionality is available with other GDS’s.

Top Tips Using Google

The indexed web currently contains in excess of 14.93 thousand million pages! The internet is not just a great research source for customers but also for travel agents too. The search engine of choice for most people nowadays is Google but how much do we really exploit all its sophisticated features? Here are just some suggestions and productivity tips that you may not already be aware of. 1 Get local time anywhere

7 Use Google as a calculator

The simplest way to do it is just ask the question on Google. Simply type in the question ‘What time is it in Bangkok? The first search result will appear in a box showing the local time in the location specified.

Just type in your calculation to Google using the right operands and the talented search engine will do the rest. If you would like to learn more about Google Calculate, check out http:// www. googleguide.com/calculator.html

2 Track flight status

8 Use Google as a phonebook

Enter the airline and flight number into the Google search box and get back the arrival and departure times, right inside Google’s search results. The results will appear in a rectangular box at the top of the listing of returned results. Try it yourself.

Google has a gigantic phonebook directory, their index is one of the largest, if not THE largest, on the Web. Just type in a telephone number and its area code and you should be able to track down the identity of the company that it belongs to.

3 Convert currency

9 Refine your results

Convert currency. OK, you can always use a dedicated website like www.xe.com but if you’re already in Google, just type in something like ‘How many polish zlotys are in 50 euros’. The result again appears in a rectangular frame at the top of the list of search results. Simples!

(http://translate.google.com/). It’s generally reckoned to be the most accurate of all the translation software out there. You can either use it to translate content on foreign websites that don’t have an English language version or you can use it to convert English to any one of the other major languages if you need to send say, an email, to a hotel or company where there’s a chance that English may not be spoken. Very handy. Very accurate!

Refine your Search Results. Most search engines do not consider extremely common words in order to speed up search results or to save disk space. These filtered words are known as ‘Stop Words’. The plus operator (+) tells the search engine to include those words in the result set. Example: tall +and short will return results that include the word and. The tilde operator (~): Include a tilde in front of a word to return results that include synonyms. The wildcard operator (*): Google calls it the fill in the blank operator. For example, amusement * will return pages with amusement and any other term(s) the Google search engine deems relevant. You can’t use wildcards for parts of words. So for example, amusement p* is invalid. The OR operator (OR) or (|): Use this operator to return results with either of two terms. For example happy joy will return pages with both happy and joy, while happy | joy will return pages with either happy or joy.

5 Check out Google Trends

10 Use shortcuts

(http://www.google.com/trends/ ) Google Trends is a public web facility of Google based on Google Search that shows how often a particular search-term is entered relative to the total search-volume across various regions of the world, and in various languages. This is separate from the kind of analysis that you would normally go to Google Analytics for if you wanted to find what search terms consumers were using so you could incorporate those phrases into your own website as part of an SEO strategy in order to increase your natural page ranking with the search engine.

There are dozens of different shortcut keys that can be used with Internet browsers. Below are a few of the top suggested Internet browser shortcuts. • Pressing Alt + D in any major Internet browser will move the cursor into the address bar. This is a great way to quickly enter an Internet address without having to click the mouse cursor in the address bar. • Hold down the Ctrl key and press the + or - to increase and decrease the size of text. • Press the backspace key or hold down the Alt key + left arrow to go back a page. • Press F5 to refresh or reload a web page. • Press F11 to make the Internet browser screen full screen. • Press F11 again to return back to the normal view. • Press Ctrl + B to open your Internet bookmarks. • Press Ctrl + F to open the find box in the browser to search for text within the web page you’re looking at.

4 Use Google Translate

6 Use Google as a dictionary Simply prefix the word that you want explained by the word ‘define’ as in ‘define’ loquacious and voila!

Top Tips Using Facebook for Business

As social media continues to mature, Facebook remains the firm favourite with travel brands for marketing their business. Facebook is the perfect platform for travel agents to build brand awareness, drive website traffic, engage with customers and promote word of mouth referrals and sales. However, while it has huge potential for business growth, many travel agents are not using Facebook as effectively as they could. With that in mind, listed below are tips to help you become more strategic in how you use Facebook and in turn effective.

1 Determine your facebook strategy You need to know why your using Facebook, what your goals are, what you hope to achieve and within what timeframe. No goals, no strategy, you’re going to fail.

2 Create a content calendar

Ask for suggestions for content and for feedback reports with photos from FAM trips that you can share on your site. Bring the human side of your business to your fans by introducing the team and sharing photos from events you attend, charities you support, awards you’ve won.

This can be as simple as putting an excel spreadsheet together and mapping out what content you’re going to post each day e.g. Monday: Travel Tip of the Week, Tuesday: Featured Destination, Wednesday: Our Weekly Deals and so on. You can also have theme weeks e.g. Honeymoons which would be perfect for around Valentine’s Day. With a content calendar in place, you know in advance the content you’re posting which make the process easier and more time efficient.

7 Use Facebook advertising

3 Use promotions to engage fans

8 Best practices for Facebook advertising

Create regular promotions on your page to keep fans engaged. You don’t always need large prizes to do this, something small and on a regular basis can work just as well. Prizes such as branded mugs, travel books, luggage tags, and beach towels will get people talking and sharing your page which helps to organically boost your brand awareness with a wider audience.

4 Respond to user queries No one likes to be ignored and yet the average response time on Facebook to a user query is 19 hours. By then, the user has disappeared and checked out your competitor. At a minimum, you should incorporate an end of day practice to check for outstanding Facebook queries and respond to them. You have the option to download the Facebook Page Manager App to your Android phone or IPhone which means you get alerts when users post queries.

5 Schedule out of hours content Not all your Facebook fans are online during the day, in fact many will check-into their Facebook accounts after dinner or when the kids are in bed. Don’t miss out on an opportunity to get in front of these users. Use the scheduling option which is free to use on your Facebook page or from any other social site management tool you may be using e.g. HootSuite.

6 Get everyone involved Whether you have 2 or 22 staff active on social sites, encourage them to become involved in promoting your brand with their networks. 34

Facebook is now a pay to play site. Since their IPO, Facebook is a public company with shareholders and the way they make their revenue is through advertising. What that means is brands who want to reach more fans need to buy Facebook ads. There are multiple advertising options on Facebook from the very easy to use ‘Boost’ post to the more complex Power Editor. If not already familiar with the various ad options available, now is the time to check them out.

When you create an ad, remember most users are on Facebook to catch up with friends so they don’t want to see hard sell ads appearing in their newsfeed. Instead of directly promoting your business or special offers, promote the benefit or value instead. Using questions in your ad is good as the ad will feel more like a conversation than a sales pitch e.g. ‘Need some sunshine on your bones?’ Keep ads short, snappy, and visually engaging.

9 Re-evaluate your Facebook marketing strategy On a quarterly basis at minimum, re-evaluate progress with your Facebook marketing to see if you’re achieving the goals you set in place for using the site. Accessing the free analytics tools on Facebook called ‘Insights’ will help as you have access to lots of stats about what’s working and what’s not on your page. If what you’re doing isn’t working, it’s time to change it. This gives you the chance to brainstorm new ideas, to get creative about content which will prevent your page becoming stagnant and boring for the user.

10 Don’t put all your eggs in one basket Facebook is a great fit for travel agents, and a really good way of engaging with customers both new and existing. However, Facebook should never be your only resource for marketing your company. It is not a replacement for email marketing, your website or print ads. Facebook is a complementary tool that allows you to reach out to a growing online community and when integrated with other marketing initiatives brings the best results.

Top Tips Handling Vat

All VAT returns must be made online to ROS and must be submitted every two months starting in January. When you make this return you must pay the amount owed for January and February, together with the estimated amount you will owe for March and April. From this amount you can reclaim VAT paid on imputs (see below). If you already do this, then don’t forget to deduct advance payments for Jan/Feb made in December. 1 Package holiday If an agent buys a package holiday from an Irish based tour operator originating in Ireland — regardless of the destination — there is a VAT liability. The tour operator will show commission and VAT on the confirmation invoice. The agent remits this VAT to Revenue. The tour operator will reclaim this VAT from Revenue, so it is very important to get the figures right. Flight-onlies on charter flights are the same as above.

commission amounts. These suppliers must account to their own revenue authorities for VAT. This return is every three months so it coinsides with VAT in June and December. • NON Irish registered suppliers, but based outside the EU: — no VAT payable and there is no requirement to file VIES.

5 Bonus commission

There is no VAT on travel insurance. There is no VAT on service charges except for business house clients (see below).

If you receive bonus commission or overrides these will have a VAT element and they must be remitted to revenue, remembering that the tour operator can reclaim this VAT. This sounds complicated but in reality is it not really. It is always the exceptions that can be difficult. For example: a booking to Palma; one client for 7 nights booked with Falcon VAT on seat only. Client being joined by friend booked with Ryanair — NO VAT. One single room booked with Bookabed —VAT payable. Another booked with Travel Cube — NO VAT( but VIES). So for different components there are different rules.

4 Accommodation

6 Business house

This is a more complicated area. It all depends on who you buy it from and where they travel to. Irish based suppliers who pay commission, and clients travelling to EU destinations: VAT is payable.

If you have business house clients, who are registered for VAT, and you charge a service charge you must charge 23 % VAT on the service charge and remit this to Revenue but your client can reclaim this VAT.

• Irish based suppliers, who pay commission, and client travelling to NON EU destination: — no VAT is payable. • NON-Irish registered suppliers but who are based in the EU, e.g. — RCCL, MSC, Travel Cube and Holiday Autos etc., to list but a few: — NO VAT payable regardless of destination. You must do a VIES report on these. VIES is VAT Information Exchange System. You must issue a self billing invoice to these suppliers, listing booking reference numbers, client names and

7 Vat on imputs

2 Schedule flights There is no VAT on schedule flights regardless of origin or destination, whether they are booked by Internet and paid by credit card; booked on GDS and issued on BSP or purchased from a consolidator.

3 Service charges

There is VAT payable on audit fees, telephone bills, light and heating bills, stationery, printing, subscriptions and licences and numerous other imputs. You can claim this VAT back in the two month period in which they are incurred when you make your return.

Top Tips as recommended by Peter Dolan, Creation Travel 35

FOR ALL YOU NEED TO KNOW ABOUT THE USA

www.visitusa.ie +353 1 442 9556 | Email: info@visitusa.ie visitusa_eire

facebook.com/VisitUsaCommitteeIreland

Top Tips Guarding Against Credit Card Fraud

It is becoming increasingly important for consumers to have the ability to buy goods and services without having to be physically present at the point of sale. Card Not Present (CNP) transactions are an important part of your product/service ordering but this shouldn’t mean that you lose out to the fraudsters who seek to abuse the system. Criminals now use this type of fraud with complete anonymity, therefore there is more risk involved in accepting a CNP order. Remember - you can be held financially accountable for a fraudulent transaction, even if the issuer has authorised it. To protect yourself against CNP fraud, there are a number of simple guidelines which, if followed, will help stop fraudulent transactions from the outset. These straightforward steps will allow you to determine whether a transaction, the card and the cardholder are genuine.

1 Security We recommend that you observe these guidelines. CNP orders fall under these categories: INTERNET, TELEPHONE, E-MAIL For all CNP orders, the following details must be obtained: 1. The card number. 2. The cardholder’s name as it appears on the card. 3. The expiry date. 4. The customer’s name and address. 5. Insist on obtaining a land line phone number

2 Internet orders 1. 2.

Check the time of the transaction. A large percentage of card fraud is carried out late at night. Be wary of orders coming from free e-mail addresses. It is often difficult, if not impossible, to trace these back to the sender.

3 Telephone orders 1. 2.

Record the time and date of the call. Does the customer have trouble remembering his/her address and telephone number?

4 Email orders 1.

As with Internet based transactions, be wary of orders coming from free e-mail addresses. It is often difficult, if not impossible, to trace these back to the sender. Make extra checks about the cardholder as outlined below.

5 Tell tale signs of fraudlent CNP transactions 1. 2. 3.

Transactions from cards issued overseas. Delivery addresses that are very different to billing addresses. Orders shipped to a single address made on multiple cards.

6 Responsibility 1. 2.

You should have a detailed understanding of the risks associated with CNP transactions. If you fail to follow the procedures established by your acquiring bank, you may end up being liable for the transaction.

7 what should you do if you are suspicious? 1. 2.

Make extra checks. Check if the delivery address has been used before with different card details, contact names and/or phone numbers. 3. Call your acquirer (AIB, Bank of Ireland or Ulster Bank) and ask them to check the name and address of the cardholder with the issuer of the card. 4. If you still feel the transaction is fraudulent do not proceed with the transaction. Remember — you can be held financially accountable for a fraudulent transaction, even if the issuer has authorised it. 5. If you become a victim of card fraud, contact the police immediately.

Resources Website of the Week

The problem with the Internet is its sheer size. Over 600 new websites launch every single minute of every day, 365 days a year so is it any wonder that it is impossible for anyone to try and keep up with this never-ending and forever expanding list of online resources? In our own very small way, Travel Centres tries to keep an eye out for new and interesting websites that we feel might, in one way or another, make your life a little easier and your work day more productive. Where possible, we try to choose travelrelevant sites but we consider anything fair game, as long as itâ&#x20AC;&#x2122;s work-related. Here is a collated listing of what online resources weâ&#x20AC;&#x2122;ve shared with you to date! Publish Date

Website of the Week

12/07/2012

www.teuxdeux.com

21/07/2012

www.5min.com

29/07/2012

www.raveable.com

07/08/2012

www.calluma.com

13/08/2012

http://www.mikogo.com/

20/08/2012

www.freecrm.com

26/08/2012

www.timeanddate.com

03/09/2012

http://www.libreoffice.org/

10/09/2012

http://www.msgtag.com/home/

17/09/2012

http://www.similarsites.com/

24/09/2012

http://www.morguefile.com

02/10/2012

www.mailchimp.com

08/10/2012

http://www.iwesoft.com/product/34/image-resizer

15/10/2012

www.wikihow.com

15/10/2012

www.lynda.com

23/10/2012

www.quora.com

01/11/2012

http://www.wheretoskiandsnowboard.com

09/11/2012

http://mailinator.com/

14/11/2012

http://evernote.com/

20/11/2012

http://www.hipmunk.com/

26/11/2012

https://join.me/

03/12/2012

http://www.mywot.com/

10/12/2012

http://getairmail.com/

17/12/2012

http://www.packagetrackr.com/

27/12/2012

www.filedropper.com

04/01/2013

www.chartsbin.com and www.findthedata.org and backgroundcheck.org

08/01/2013

http://www.typingweb.com/

15/01/2013

www.coursera.com

28/01/2013

www.sanebox.com

06/02/2013

www.penzu.com

14/02/2013

http://www.i-escape.com/

20/02/2013

www.99u.com

Resources Website of the Week

Publish Date

Website of the Week

27/02/2013

www.clipboard.com

07/03/2013

www.worldtaximeter.com

19/03/2013

www.google.com/hotelfinder

25/03/2013

http://www.distancefromto.net/

06/05/2013

skypicker.com

24/05/2013

www.7billionworld.com

26/06/2013

www.yast.com

30/06/2013

www.bigthink.com

09/07/2013

www.ifly.com

18/07/2013

www.jauntlet.com

28/07/2013

www.bestmotivation.com

08/08/2013

www.mediastreet.ie

14/08/2013

www.gapminder.org

22/08/2013

www.smartertravel.com

03/09/2013

www.adventure.travel

19/09/2013

www.wheretotraveltonext.com

24/09/2013

www.seat61.com

06/10/2013

http://www.freepdfconvert.com/

21/10/2013

www.purportal.com

05/11/2013

www.makeitsecure.ie

05/11/2013

www.botfree.ie

13/01/2014

www.futureme.org

26/01/2014

www.curious.com

09/02/2014

http://habitforge.com/

17/02/2014

http://kopf.com.br/outlook/

26/02/2014

www.onebigswitch.ie/campaigns/big-energy-switch?referrer=0549218201

05/03/2014

http://www.lumosity.com/

10/03/2014

https://duckduckgo.com/

18/03/2014

www.stepmap.com

30/03/2014

www.lastpass.com

04/04/2014

www.vayable.com

14/04/2014

paylesstax.ie

22/04/2014

www.conversationprism.com

28/04/2014

www.unrollme.com

19/05/2014

https://www.cia.gov/library/publications/the-world-factbook/

26/05/2014

www.anchorfree.com

18/08/2014

www.virtualtourist.com

25/08/2014

www.jetlagrooster.com

01/09/2014

www.wishbeen.com

15/09/2014

www.rescuetime.com

22/09/2014

http://faxzero.com/

29/09/2014

http://copypastecharacter.com/

Resources Website of the Week

Publish Date

Website of the Week

06/10/2014

www.sanebox.com

28/10/2014

www.travelmath.com

09/11/2014

www.spideroak.com

28/11/2014

www.faxzero.com

11/12/2014

https://www.grc.com/haystack.htm

23/12/2014

http://world-geography-games.com/

31/12/2014

www.traineo.com

31/12/2014

www.stackk.com

05/01/2015

http://browsehappy.com/

14/01/2015

www.goodnet.org

20/01/2015

http://www.sleepinginairports.net/

03/02/2015

https://unsplash.com/

13/02/2015

http://www.movie-locations.com/

19/02/2015

http://virusscan.jotti.org/en

25/02/2015

http://www.goodinfographics.com/

07/03/2015

https://www.busbud.com/en/

11/03/2015

http://matrix.itasoftware.com/

23/03/2015

www.eircode.ie

30/03/2015

http://www.mypcbackup.com/#ic

07/04/2015

http://www.ebizmba.com/articles/search-engines

17/04/2015

http://meerkatapp.co/

17/04/2015

https://www.periscope.tv/

28/04/2015

http://www.printablepaper.net/

10/05/2015

http://internetdirectory.info/

26/05/2015

www.scr.im

03/06/2015

http://travelbydrone.com/

10/06/2015

http://www.webflyer.com/

23/06/2015

http://en.wikipedia.org/wiki/List_of_lists_of_lists

05/07/2015

http://whatismyipaddress.com/

13/07/2015

http://gofluency.com/

22/07/2015

https://www.flyvictor.com/flights

28/07/2015

http://pennystocks.la/internet-in-real-time/

06/08/2015

https://www.carhood.com.au/

11/08/2015

https://tinyjpg.com/

17/08/2015

https://www.spinlister.com/

28/08/2015

https://www.record360.com/

16/09/2015

http://www.ifitweremyhome.com/

21/09/2015

http://blog.qr4.nl/QR-Code-WiFi.aspx

28/09/2015

http://worlds-exotic-beaches.com/

11/10/2015

http://www.google.com/safebrowsing/diagnostic?site=xxxxxxxxxxxxxxxx

20/10/2015

http://passwordsgenerator.net/

Resources List of Blogs

The travelling public has an insatiable appetite for information and it is often very hard and onerous to keep that appetite satisfied — particularly if you have your own Facebook page or website that needs constant updating. Therefore, why put yourself under all that stress when Travel Centres is more than happy to let you syndicate our own blog — the only condition being that you credit us with the authorship of same. We publish a blog most weeks on www.travelbug.ie and the following list provides you with a one line description of the subject matter of each blog that’s already been published; its original date of publication and a word count, in case you’re limited by the length of article that you can upload.

Title

Publish Date

Word count

What the Blog is about

There's 'free' ... and then there's 'FREE'!

30/10/2015

345

Short itinerary of a second country from Wendy Wu For Free

Variety is the Spice of Life

12/10/15

554

There is more to Spain than just Lanzarote, Malaga and Majorca. Get out and explore a bit more!

Is it just me?

30/09/15

665

Reconsidering the joys and benefits of travelling by car or train

The thrill that is history

16/09/15

450

Sicily and it’s amazing historical treasures

All Travel Doesn’t have to be International

30/08/15

450

Fishing village in the sunny south East called Dunmore East

What, exactly, is value?

17/10/15

1009

Why you get more value for money choosing a travel agent over booking via the net.

Blogtastic — The rise and rise of the travel blog!

10/08/15

352

Travel bloggers to follow

'Life is a journey - not a destination'

29/07/15

687

Why flying with SAS and choosing their "plus" product is worth every penny.

Scandinavia's best kept secret!

23/07/15

568

Trip to Stockholm

The undiscovered France!

13/07/15

592

The Midi-Pyrenees area of France and its delights!

If Toulouse is not on your radar — it should be!

05/07/15

552

Trip to Toulouse

Heaven does exist — and it's located in Tuscany!

23/06/15

530

The delights of Tuscany

The culinary landscape around the world 14/06/15 is changing!

494

Peruvian Gastronomy

All aboard for all-inclusive!

31/05/15

677

All inclusive holidays and their value for money

Where should I go on my next holiday?

10/05/15

418

Top 10 countries to go based on visitors per annum

Absence makes the heart grow fonder!

04/05/15

491

Dunmore East - from the perspective of a cruise ship visitor

Why familiarity sometimes breeds contempt!

17/04/15

701

Why Tenerife is a great destination even though it is not "exotic" enough in some people’s opinions

Istanbul — The city with multiple personalities!

02/04/15

450

Trip to Istanbul

Beijing — City of contrasts

24/03/15

526

Trip to Beijing

Resources List of Blogs

Title

Publish Date

Word count

What the Blog is about

Finding the best fare between point A and point B — how complicated can it be?

12/03/15

345

Why travel agents can find a better air fare for you than the internet

Why is it always about the price with travel arrangements?

08/03/15

530

How travel decisions can sometimes be based on incomplete information

27/02/15

403

Tripadvisor doesn’t always paint the clearest picture - your travel agent will

Will South America be the next big thing in travel?

17/02/15

577

Brazil

Orange is the new orange

10/02/15

458

Thailand

A great location in London

02/02/15

378

Premier Inn County Hall Central London - Review

Get it in writing

21/01/15

461

Trip to Hong Kong

It's not just great, it's %!$£*& amazing!

14/01/15

376

Great Wall of China

Now that's what I call value!

31/12/14

357

China's subway system

Where is the most visited place on Earth? The asnwer may surprise you!

11/12/14

455

The Grand Bazaar, Turkey

Hong Kong — New York's alter ego!

28/11/14

561

Fam trip to Hong Kong

Rioja — a little piece of heaven!

09/11/14

623

Rioja - my experience of its vineyards

How good is your geographic knowledge?

27/10/14

404

Bilbao

There's more to life than getting a tan!

06/10/14

402

Winter holidays - Iceland

Glamping — Don't dismiss it until you've tried it!

22/09/14

864

Glamping in South Africa

Where's the best tourist destination in the world?

15/09/14

766

My holiday to South Africa

Some things are hard to quantify ...

03/09/14

701

Technology on Royal Caribbean Quantum class ships

Macho Peak(u)?

18/08/14

638

My trip to Machu Picchu

What happens in Vegas ...

05/08/14

390

Shopping in Las Vegas

Blue Mountain Resort, Ontario

29/07/14

308

Review of Blue Mountain Resort

The Lost Continent?

06/07/14

484

Why don’t the Irish visit South America more?

A rising tide raises all boats ...

02/07/14

615

My trip to Nova Scotia

The Tip of the Iceberg!

25/06/14

757

Newfoundland

You'll have a cordial time here alright!

17/06/14

640

Review - Cordial Mogan Playa, Gran Canaria

This place is a Zoo!

03/06/14

409

List of world’s biggest Zoos.

Travel Back in Time

19/05/14

242

GTI - War Tours

Food, glorious food!

28/04/14

273

Food in Traders hotel, Kuala Lumpur

Malaysia is in the news these days for all the wrong reasons!

14/04/14

540

My trip to Malaysia

All legacy carriers are created equal — right? Wrong!

30/03/14

701

What Turkish Airlines can offer you

A little piece of paradise on our doorstep!

18/03/14

256

Review - Mogan, Gran Canaria

Resources List of Blogs

Title

Publish Date

Word count

What the Blog is about

And now for something completely different!

09/02/14

540

Krakow

Why you need a travel agent!

26/01/14

391

Self explanatory title

Don't forget the small guys!

31/12/13

341

Artisan type travel companies - Travel Focus, Discover Travel to name but a few…

Grenada or Granada?

21/10/13

385

Grenada, Spain

In praise of the lowly travel agent ...

07/10/13

776

Internet v Travel agent

Food, glorious food!

19/09/13

329

Kerala and its food

Like your wine and looking for a new wine destination to explore?

04/09/13

395

Portland, Oregon

Foodies Paradise!

22/08/13

361

Cruising

Californian Sipping

12/08/13

498

Napa Valley

The bear, unadulterated truth!

31/07/13

599

Driving across the Rockies

Am I unique? I wouldn't bet on it!

18/07/13

503

Las Vegas trip

Does constant travel desensitise us to each new experience?

09/07/13

299

The Grand Canyon

Legroom — worth every penny!

30/06/13

310

Virgin Atlantic's extra legroom option

Don't forget your pills!

25/06/13

371

How costly it is to get a prescription in the states if you lose ,medicine - my experience

Turkey is in the news of late — but for all the wrong reasons!

08/06/13

448

Some news channels chase ratings and blow things out of proportion

Stay here when you've hit rock bottom!

26/05/13

300

Turkey's underground cities

Cappadocia — the undiscovered Turkey!

23/05/13

285

Self explanatory title

The way of the Pilgrim

06/05/13

489

Galicia, Spain

Looking for the hottest place in town? Check out your nearest friendly volcano!

19/03/13

427

Volcanoes around the globe

Going for a walk?

07/03/13

529

5 different walking holidays.

How cultured are you?

01/03/13

637

World Heritage sites

The Lingua Franca that is English

22/02/13

379

In what countries is English spoken officially?

The Top 10 Destinations in the World in 2013

14/02/13

332

Top 10 travel places 2013 - according to Facebook

Hungary? Check out Budapest

08/02/13

311

Quick overview of Budapest

Shop 'til You Drop!

28/01/13

306

World’s largest shopping complexes

Check the small print

15/01/13

382

Travel Insurance

Move out of your comfort zone in 2013

03/01/13

331

Why not visit lesser know locations this year when travelling?

New Year Resolutions

28/12/12

566

The Azores

Something for the Bucket List!

17/01/12

440

The Northern Lights

Are you a Christmassy person?

06/12/12

324

Christmas markets

Are you being played?

27/11/12

747

Why the internet isn’t always reliable for booking holidays

Home is where the heart is!

21/11/12

401

Dunmore East

Having a whale of a time!

13/11/12

612

Whale watching locations around the globe

Resources List of Blogs

Title

Publish Date

Word count

What the Blog is about

Been to the movies lately?

01/11/12

284

Istanbul

Driving on the left is not the minority sport that you think it is!

22/10/12

306

What countries drive on the left hand side of the road?

Looking for a bit of sun and heat?

15/10/12

1050

Hottest climates in the world

The World of Travel — where misconceptions abound!

08/10/12

716

My adventure holiday experience - The Amazon

Are you a fan of Downton Abbey?

03/10/12

195

The opulance of a bygone age recreated nowadays on luxury cruise lines such as Silversea

When paying more money can cost you less!

25/09/12

382

Value vs. Price

So you think you know your amusement parks?

17/09/12

448

Best amusement parks around the world

Do you actually know what a travel agent does?

13/09/12

633

Travel agents do more than just book package holidays

Choose your holiday based on value for money rather than price alone!

04/09/12

576

The value of cruising

Breaking out of your comfort zone — Part 2

27/08/12

368

Autumn/Winter sun destinations

A bitter pill to swallow?

21/08/12

336

Book early for the best deals

€249 for a round-trip airfare to the Far East — where's the catch?

07/08/12

393

Azamara cruise line

How charter holiday pricing works — Part 2

30/07/12

319

Scheduled airline fares v Chartered

How charter holiday pricing works — Part 1

23/07/12

542

Supply and demand - by season peaks

Familiarity Breeds Contempt — Part 2

18/07/12

386

London

Familiarity breeds contempt — why clichés become clichés!

11/07/12

379

Mobile home holidays

Paradise — and where you can find it!

04/07/12

244

The Maldives

Don't forget the humble ferry!

30/06/12

349

Ferry Travel

Disneyland —for the eternal youngster in all of us

25/06/12

305

Disneyland Paris

The Travel Agent Renaissance

11/06/12

435

Leave booking holidays to the professionals

When is the best time to visit Spain or Portugal?

06/06/12

196

Visit Spain or Portugal in June, because…

The Isle of Calypso

28/05/12

255

If in Malta, visit the Isle of Calypso

Malta — proof that the best things sometimes come in small packages!

21/05/12

461

Malta

Day 4 in Puglia

17/05/12

438

Puglia - my diary

Day 3 in Puglia

15/05/12

195

Puglia - my diary

Day 2 in Puglia

12/05/12

335

Puglia - my diary

Puglia — and the Santa Claus connection!

09/05/12

539

My first impressions of Puglia

May Day, May Day!

02/05/12

197

Royal Caribbean Cruises offering great deals

Resources List of Blogs

Title

Publish Date

Word count

What the Blog is about

Get ready to experience the 'hidden' Italy

24/04/12

130

Puglia, the hidden Italy - coming soon

How the role of the humble travel agent has changed in recent years.

16/04/12

438

Simplify your booking by using a Travel Agent

Summer has arrived!

12/04/12

1093

Travel checklist

Some Travel Advice

09/04/12

1237

A lot of Travel Advice!

When's the best time to rent a car — before you travel or after you arrive at your destination?

06/04/12

545

Self explanatory title

What's the difference between a published and a consolidated fare?

04/04/12

184

Self explanatory title

Five Great Destinations for Foodies

02/04/12

168

Self explanatory title

Fancy travelling business class?

28/03/12

165

SAS Promotion

When is the best time to go on holidays?

27/03/12

230

> based on Southern Europe

Don't be afraid to stretch your boundaries a little.

26/03/12

363

Adventure travel for everyone

Comparing like with like!

22/03/12

204

Cruising v land based package holidays - overview

40 is a nice round number

21/03/12

199

Disney land anniversary

Move out of your comfort zone

19/03/12

260

Visit somewhere new

You never need travel insurance — until you need travel insurance!

19/03/12

254

Why to buy travel insurance

Value for money is more important than getting the cheapest deal.

19/03/12

187

Why cruising is value for money

Avoid making the classic mistakes!

19/03/12

198

What to book early & what to book last minute

Istanbul — Here I come!

05/02/12

128

"Going to Istanbul tomorrow"

Cruise Bargains

05/02/12

128

Cruising deals to be had after Costa Concordia tragedy

Hanmer Springs

05/02/12

241

Chilling in Thermal Springs in New Zealand

Kaiteriteri

05/02/12

200

Quick overview - my stay here

Punakaiki

05/02/12

368

Hiking up to a glacier

Hokitika & Fox Glacier

05/02/12

260

My stay here

Queenstown — Day 2

05/02/12

301

B&B in Queenstown, bungee jumping & jet boat ride

Queenstown — Day 1

05/02/12

299

My first night in Queenstown - and a fab meal I had

Milford Sound

05/02/12

341

Quick overview

Te Anau

05/02/12

250

Quick overview

Aoraki — Mt. Cook

05/02/12

611

Mt Cook Glacier - a must see in NZ

Twizel

05/02/12

254

Road trip to Twizel through NZ countryside

Accommodation Bedsonline

Bedsonline are part of the TUI Group, so both you and your clients can have peace of mind when booking with us. We are one of the largest accommodation, ticket and transfer suppliers in Europe and 99% is directly contracted. Our head office is located on the sunny island of Mallorca. We have over 10,000 staff supporting travel agents worldwide and your local Sales Manager is Thomas McNally. www.bedsonline.ie

Bedsonline is the ideal choice for your dynamically packaged holiday components. We now offer over 75,000 hotels and apartments worldwide in over 4000 destinations all at excellent prices meaning there is little reason to book elsewhere. Our extensive range includes all of your favourite chains in all of the most popular destinations and many destinations you might not have heard of! We work very closely with chains like Hilton & Accor to ensure that you have access to some of the best rates & hotels in the market. Travel Centres agents will earn 15% commission on most of our hotel product and occasionally 10% on some of the chain hotels like Hilton and Accor.

Why book with Bedsonline? There are many reasons why Bedsonline should be your first choice when booking but the main ones are: • •

• • • • • • • • • • •

ZERO deposit to pay Flexible cancellations: most bookings can be cancelled FREE up to 3 days prior to arrival and with only a one night charge if cancelled on the arrival day FREE amendments or modifications all managed online Over 75,000 hotels & apartments worldwide many from less than €1 PPPN Bedsonline has offices in over 110 destinations worldwide unlike our competitors Bedsonline has a designated call centre for UK & Ireland agents 100% live availability - no waiting around for suppliers to confirm or decline requests Vouchers generated instantly Invoiced for payment several days after clients arrival in resort Centralised payments all after travel We have direct contracts with hotels Specially negotiated “Product For Packaging” rates online Exclusive “Pay at Hotel” rates also available

We now offer 2 new additional ways to book with us: Product for Packaging: When you search for a hotel you have the option to tick the “product for packaging” tab. If your client is taking another component such as flight, transfer or ticket then always click the tab to search for even cheaper rates than normal on many hotels.

Pay at hotel: If you have a customer who is not keen to pay in advance and they want a rate where they can pay on checkout, then select one of our “pay at hotel” options. You book this as normal for the customer but input their credit card details at the time of booking. A voucher is generated as normal with all of the booking details but the customer pays the hotel directly. You will receive your normal commission within 30 days of arrival.

All bookings can be cancelled or amended online via the Bedsonline website should you need to contact us then please use the information below. Ireland Sales Manager Thomas McNally M 086 020 3753 E tmcnally@bedsonline.com Call Centre T 01 437 2384 E amendments@bedsonline.com Opening Hours: Monday to Saturday 9:00am until 6:00pm 24Hr Emergency in resort number: + 34 971 178 729

Tickets, Transfers & Car Hire In addition to hotels, Bedsonline is also a specialist in transfers, attraction tickets and tours. Our newly created division, Transfer & Activities Bank, allows us to offer an excellent range of product with Global coverage. Transfers: Over 20,000 routes in hundreds of countries. We have a range of transfer options available including shuttles, private taxis, luxury & adapted vehicles. We provide all options from airport to hotel, port or railway station. Tickets & Tours: Over 20,000 unique attraction tickets are now available at Bedsonline. Ranging from all of the most popular Florida tickets to something a little bit different: Vegas, West End & Broadway shows, football matches in Barcelona, Segway tours in San Francisco to a wedding package in Vegas! It’s all covered! Plus, with Bedsonline we won’t take any deposit when you book attraction tickets so you can help your customer to budget without having to pay for tickets in full! Car Hire: Over 20,000 car hire pick up points worldwide working with the best car hire providers available. Our entire product is bookable online at Bedsonline.com.

Accommodation Bookabed.ie

About us: Bookabed is Ireland’s award winning accommodation online wholesaler providing global content to the travel trade. We do not compete in the b2c arena. Our booking engine offers same day availability. We pride ourselves on our outstanding customer service, which is all backed up by our Irish call centre staff and our Business Development Team who are always on hand to assist you with any of your needs. www.bookabed.ie What’ new for 2016: 2015 was a very successful year for Bookabed which resulted in our best sales year to date with significant increases in the Irish, UK and Northern Irish markets. Additions of low deposit long haul flight+hotel packages proved hugely popular and with certain changes made to the site has resulted in a drop in our deposit from €300 to €100 per person. Our IT fares with the majority of major airlines allows our long haul flight+hotel packages to be one of the most competitive rates in the market and with the addition of our dedicated flight and hotel reservation section allows you to dynamic package any destination including multi stops booked by our hugely experienced staff. With the very successful launch of our White Label websites in 2015, plans are to improve the site and usability. One way we have enhanced the booking experience is to add a print/email quote feature to the site, this will allow you to send clients on a full itinerary with final price featuring your own company logo/telephone number and hotel images. This will be available in the final quarter of 2015. We are currently adding even more direct contracts with popular hotel chains which now includes the very popular Palmin Hotel Group (Sea Pearl, Sunset Plaza & Palmin hotels) as well as launching into the US and Canadian market which will in turn lead to better accommodation rates for Travel Centres members.

Unique Selling points: We support the trade! Our wholesale rates are only offered to travel agents. We do not compete against travel agents in the b2c environment. Destinations served Global hotel, flight and transfer content.

Staff Incentives Throughout the year Bookabed offer various individual incentives including vouchers, concerts and fam trips. Please ensure that you check our site for all current promotions. Agent Concessions Bookabed are pleased to offer all Travel Centres members a discounted rate on their own bookings.

Reservations: T 01 485 2580 Groups: E groups@bookabed.ie Accounts: E accounts@bookabed.ie Administration: E info@bookabed.ie Customer Service: E complaints@booked.ie F 01 285 0649

Please email lee.osborne@bookabed.ie to avail of this discount. We will also apply for upgrades, in room amenities where possible. Training/Fam Bookabed partake in any Travel Centres training programmes where possible. Individual training can be arranged with our Business Development Team when required. We also organise a minimum of three escorted FAM trips per year. We can also facilitate the organising of your own individual FAMs if assistance is required. Cancellation Policy Cancellation penalties are as per our agency Terms and Conditions and are stipulated at time of booking and on your confirmation documentation, however if you are penalised please contact us for assistance in having fee’s waived. We will always do our best to assist.

Credit Terms: Post Departure as per agency terms with Travel Centres.

Target Audience We only operate in the b2b environment. CO-OP Policy Bookabed are happy to work with agents on regional promotions whereby we will co -sponsor targeted destinations or hotel campaigns. Campaigns must be agreed in advance. Pricing Policy We constantly strive to provide the most competitive pricing policy, however for any reason if we fail to offer the lowest price on a like for like basis we will offer a price match policy. Please email a screen shot to info@bookabed.ie for our review. Sales/Marketing The only marketing campaigns that we do are targeted to the travel trade. We advertise pricing and promotions by the use of banner adverts on our site or email /e-zines to our agency database.

General Information: Bookabed enjoys a long established working relationship with Travel Centres and feel that the value proposition is mutually beneficial for all members. We feel our standards, pricing and best practices are fully in line with Travel Centres ethos. We will actively participate in the annual conference and support any workshop opportunities presented to us by the members. Full commercial details can be provided on request or can be accessed through the Travel Centres agent Intranet system. Our commercial terms are strictly private and confidential and we ask that you do not provide any third party any access to its content or access to our password protected booking engine. Failure to adhere to this confidentiality may result in these enhanced commercial terms being withdrawn without notice.

Accommodation Expedia Travel Agent Affiliate programme (TAAP)

The Expedia Travel Agent Affiliate programme (TAAP) allows travel agents to earn commission by booking directly on the Expedia.ie website, taking advantage of the best online fares & vast inventory of the world’s largest online travel provider.

New features • • • •

Filter your hotel search by preferred payment method (ESR, EEM). Check your commission amount prior to booking a room. Log in and take advantage of 10% discount in a “member price programme”. Look out for Expedia TAAP newsletters for further updates and news.

Tips and hints: Find out how to get the best deals available at Expedia.ie or simply ask for booking tool tips by contacting (01) 517 1525 Option 1. Alternatively, you can email: taexpediaie@expedia.com

Why Expedia TAAP • • • • •

• • •

Free registration - complete sign up in 5 minutes and start earning commission Book with one of world’s largest online travel providers Same prices as seen on Expedia.ie Unrivalled product choice Hundreds of thousands of bookable properties, +400 airlines, Activities, Tailor Made Packages, Car Hire Capability to book up to 8 rooms in one reservation Dedicated local support office and local telephone number for travel agents Expedia TAAP is a Silver Magellan Awardwinner in 2015

www.expedia.ie/TAAP Contact details: Sales & Marketing T (01) 517 1525 Option 1 E taexpediaie@expedia.com Opening hours: Mon - Fri 9:00 - 17:00 Booking assistance: T (01) 517 1525 Option 2

Training • •

Dedicated Webinars Breakfast Club

For further information about registering or agent commissions please contact our business development partner in Ireland:

ATTS Travel Representation Solutions Tel: (01) 517 1525 Option 1 or taexpediaie@expedia.com

www.GlobeHotels.ie

is an exclusive Irish travel trade website offering worldwide hotels, apartments and transfer deals online in an instant!

Over 100,000 properties online. Budget to 5 star luxury properties instantly available. Instant confirmation and vouchers online. Exclusive â&#x20AC;&#x153;trade onlyâ&#x20AC;? deals in popular destinations. Dedicated Account Manager.

Tel: 01 256 9529

Email: sales@globehotels.ie

Accommodation Globehotels

GlobeHotels is a trade only accommodation and transfer supplier offering outstanding value on a wide range of worldwide accommodation and transfer options. We are proud to enter our 9th year as a Preferred Supplier to the Travel Centres Group. What’s New for 2016? • Directly contracted quality properties in key resorts for the Irish market including; • Canary Islands - The Cordial Group, Gloria Palace Hotel Group, Princesa Yaiza, Sandos & Fariones Group • Corfu - 5 star Marbella Beach Resort. • Crete - 5 star Pilot Beach Resort, Domes of Elounda & Vasia Resort • PortAventura - Onsite hotels including theme park tickets • Additional apartment options for NYC, BOS & YYZ. • Holiday villa and city apartment options. • Additional suppliers covering the Middle East.

www.globehotels.ie Accounts Contact Details E accounts@globehotels.ie Office 1, The Paddock, Main Street, Dunshaughlin, Co. Meath Opening hours Mon - Fri 9.15am - 6.00pm and T 01 256 9529 Sat 10.00am - 4.00pm F 01 696 1241 E sales@globehotels.ie M.D. Owner E jeff@globehotels.ie

Staff Incentives Globe Hotels will also offer ad-hoc staff incentives

Unique Selling Points

Agent Concessions

• • • • •

Staff discounts on all travel agent accommodation bookings.

Over 11 years experience selling to the Irish Travel Trade. Huge range of worldwide properties Competitive rates offering great value for money. Friendly Sales Support Team offering great service. We have a 24 hour Emergency Contact number available to agents & clients in resort.

Destinations Globe Hotels have a worldwide reach and we are particularly strong in key destinations for the Irish market e.g. Spain, Lanzarote, Tenerife, Gran Canarias, Fuerteventura, Greece and the USA.

Training / Fams We participate in the Travel Centres webinar programme and also conduct on site training at member agents. From time to time, we will operate educational trips/site inspections and agents will be invited to participate based on agent sales over a specific time period.

Cancellation Policy

All segments of the travelling public.

Cancellation T&C’s apply at 4 days before check-in unless otherwise advised. Non-refundable rates are within cancellation terms from time of booking. Some Apartment/ Villas require a 10% non refundable deposit which will be advised at time of booking.

CO-OP Policy

Credit Terms

Globe Hotels is happy to work with agents who proactively promote our product range. Proposals can be sent to jeff@ globehotels.ie

Agents on direct debit receive up to 7 days credit. Payment is required. 10 days before check-in if agents paying by bank transfer or cheque.

Pricing Policy

General Information

Globe Hotels are continually developing our product and accommodation partners to offer the most competitive rates in the market. We are happy to consider any price match provided the comparison is on a like-for-like basis.

Globe Hotels agree to partner with Travel Centres in respect of their annual conference and supplier workshop.

Target Audience

Sales/ Marketing We have a busy year of promotions lined up for 2014 with focus on adding value e.g. on selected properties free upgrade to half board or stay 4 nights pay for 3. Watch the www.globehotels.ie home page for current offers. 53

A holidAy home for every seAson With over 33,000 self catering holiday homes across europe, the UsA and Africa, interhome has a holiday home for every one of your customers – Whether it’s a mountain chalet, a villa with pool, a city apartment, a cottage or even a castle.

ü established since 1965 ü swiss quality guaranteed

ü Personal local service ü Trusted star rating system

on sale on Traveltek, dolphin dynamics, multicom and intuitive platforms. 24/7 sales and operations line: 1431 1086 | www.interhome.ie

L7890

Accommodation Interhome

This winter season sees Interhome enter its 51st year of operation, having started off in London as Swiss Chalets in 1965, Interhome is now the European leader in holiday home rental, with over 34,000 chalets, apartments and villas to rent in hundreds of destinations. Interhome guests can rely on us to provide them with great choice across their favourite holiday destinations, and unlike many others in the holiday rentals space, we provide service offices in a large number of our destinations (over 200), as well as a 24/7 operations and sales office with guaranteed English-speakers around the clock. What’s New for 2016?

www.interhome.ie

This year we have added product in new long haul destinations, Los Angeles and Mauritius, while continuing to add around 700 units per month to our existing destinations. We continue our strategy of increasing the number of Local Service Offices, giving our customers even better support and service when they get to resort.

Contact: Adam Walsh E Adam.Walsh@Interhome.co.uk T +447947528477

This year we opened new offices in St Aygulf on the Cote d’Azur and Carnac in Brittany. We also opened our first Local Service Office in Portugal in the Algarve, and expect to see an increase in our available properties in this area over the next year. Finally, we opened new offices on the Belgium coast and are looking at a second Local Service Office here, which would come with 60 new accommodations. We continue to see good growth from the Irish market and look forward to welcoming your customers to an Interhome property summer and winter. Whatever the winter season brings each year, whether guests need to go high, or there is snow down to the valley floor, skiers will find something at Interhome to suit them, from 2 person studios to 5 bedroom chalets, all available with the freedom to holiday just the way you like. Choice is no stranger to our beach and countryside destinations, with a huge range of villas with pools and chalets across key summer gateways; you’ll always find something to suit. We also do cities! Why not think ‘apartment rental’ for a city break, instead of being cramped into a hotel room, give your customers the space, facilities and freedom they are used to at home.

Lisa Sly E Lisa.Sly@Interhome.co.uk T +44 1483 863513 24/7 Sales & Operations Centre E Info@interhome.ie T 1431 1086

Why book with Interhome? • Easy to use partner website • Detailed information, location maps, and transparent costs. • Create tailor-made offers for your clients • Real-time availability • Local Service Offices in many locations • Prices are fixed for the entire market • Favourable conversion and commission • Options can be held for up to 3 days

Local Service Office • • • •

Easy key collection Local information Quality checks on holiday properties Available at over 200 destinations

Facts & Figures

Discounts for Travel agents

• • • •

• 20% partner discount available on all our rental prices for own use • Available all year round • Can be combined with special offers

34,000 Properties 500,000+ Clients per year 15,000 Holiday rental owners 31 Countries

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04/08/2015 13:34:01

Accommodation Travelcube

We understand what you need to succeed… TravelCube is a dedicated booking site for retail travel agents. Here are a few reasons why you should book hotels, sightseeing and transfers with TravelCube:

Launching in 2016, a simple, intuitive and inspiring new website which will make searching and booking the right hotel, transfer or sightseeing option for your clients much easier and quicker Continued growth of beach hotels adding new hotels and resorts each month. Now with over 6500 in 74 beach resorts and coastal destinations on sale globally

trade only site

www.travelcube.ie

Customer Services T 01 275 0211 E clients@travelcube.com Regional Account Manager: Peter Friedrich T 00353 (0) 87 6953792

Agent Concessions save up to 20% on your personal hotel bookings and up to 17% on transfers and sightseeing

E peter.friedrich@travelcube.com

Price guaranteed - once bookings confirmed prices will not change and No VAT charges on any bookings. Earn commission instantly.

Reputation - Part of the hundred-year heritage of the Kuoni Group with security and stability of a multinational and creditable corporation

No booking fees or credit card charges, No deposits or hidden extras as all our rates include taxes and service charges!

Our call centre supports your reservations with a fast, professional service from 08.00 – 19.00 Monday to Friday and from 09.00 –17.00 Saturday. Plus 24/7 emergency client assistance

Excellent cancellation policy and online booking amendments. Unrivaled content from low cost to luxury. Hotels, transfers, sightseeing tours, Orlando theme parks and attraction tickets worldwide all contracted directly by our in-house team of local expert negotiators.

hotels | sightseeing | transfers

Registering with TravelCube is easy, fast and free. It gives you immediate access to a wide variety of content. Just visit www.travelcube.ie today

www.travelcube.ie

H A L I F A X 329 â&#x201A;Ź

*VATincl.

DIRECT FLIGHT FROM

DUBLIN

ASL Airlines France is back from Dublin to Halifax in 2016! Great fares, great service!

For more info, please contact ATTS: 353 1 882 8680 / sales@atts.ie

@ASLAirlinesFr

www.aslairlines.fr *from 329â&#x201A;Ź, one way, VAT included, in economic class, baggage included (within the authorized baggage allowance). Subject to availability at time of booking. Free onboard service.

Formerly known as Europe Airpost

Airlines ASL Airlines France

About Us: ASL Airlines France, formerly known as EUROPE AIRPOST, is the French subsidiary of ASL Aviation Group. It has a dual activity of passenger transportation (scheduled and charter flights) and cargo transportation. ASL Airlines France is the heir to L’AÉROPOSTALE and has built its reputation on a flawless quality of service in favour of its clients. ASL Airlines France is headquartered in Paris Charles de Gaulle and operates a fleet of 17 Boeing 737. What’s new for 2016?

Info & Booking:

ASL Airlines France renews its route between Dublin and Halifax for Summer 2016. The flights will be operated with a Boeing 737-700 configurated in two classes: Economy and Economy premium.

Flying Economy Class: • • • • •

www.europeairpost.com Register for your agency login T + 353 1 882 8680 E sales@atts.ie Amadeus: code 5O

• • • • • •

1 piece of checked in luggage up to 20kg per person Child discount Free meals onboard (meal + snack) Free drinks onboard Inflight entertainment

Dedicated check in counter Priority boarding Free meals onboard (meal + snack premium) Free drinks onboard Inflight entertainment (Ipads provided for free) Free newspapers and magazines

Flying Premium Economy Class:

Destinations served:

• •

Dublin to Halifax (direct) 1 rotation per week From July 7th till October 13th

•

Middle seat blocked for comfort 1 or 2 pieces of checked in luggage up to 25kg per person (in total) Child discount

From

Flight n°

Departure time (LT)

Arrival Time (LT)

From

Day

Flight duration

DUBLIN

HALIFAX

FPO901R

14h25

16h45

09/07/15

10/09/15

Thursday

6h20

HALIFAX

DUBLIN

FPO902R

20h10

06h00

10/07/15

11/09/15

Thursday

5h50

For any additional information, please contact our GSA in Ireland ATTS Travel Representation Solution

Airlines Scandinavian Airlines

About Us: This year, Scandinavian Airlines celebrates 50 years of flight service between Ireland and Scandinavia and offer up to 23 direct flights a week from Dublin to Copenhagen, Stockholm & Oslo. SAS offer fast and simple connections to destinations in Scandinavia, Finland & The Baltic Region. Our vision is to make life easier for scandinavia’s frequent travelers “With SAS you are part of a community experiencing easy, joyful and reliable services, delivered the Scandinavia way”

What’s new for 2016:

www.sassalesinfo.com

MORE flights than any other airline from Dublin to Copenhagen, Stockholm & Oslo. NEW: SAS GO LIGHT fares (hand baggage only) NEW: Copenhagen – Boston, Miami & Los Angeles routes NEW: Refurbished Intercontinental fleet

Customer Services T Agent Support 01 844 5888 T Group Sales 01 844 5037 or E groups.ireland@sas.dk

Unique Selling Points: SAS GO – For a Great Deal • 1 piece of baggage up to 23kg per person • Internet check-in, by SAS app, SMS or at the airport • Newspaper, coffee and tea included • 24-hour money-back guarantee • Child discount • Choose your seat free of charge up to 22 hours before departure during check-in • Free breakfast before 9am on Nordic domestic flights • Food and drinks on board for purchase • Tickets can be changed for a fee • 100% EuroBonus points SAS PLUS – For A Great Deal More • 2 pieces of baggages up to 23kg per person • Choose your seat free of charge (front of aircraft) • Food and drinks, Newspaper, coffee and tea included • Breakfast always included • 200% EuroBonus points • Access to Lounges & Fast Track where available • Tickets can be changed and refunded for free • 24-hour money-back guarantee • Child discount • Internet check-in, by SAS app, SMS or at the airport • Mobile boarding pass

SAS sales in Ireland are handled by Airline Sales & Marketing Ltd managed by Alan Sparling Keep up to date with SAS information on www.facebook.com/airlinesales

Destinations Served: Direct flights, as per Summer 2016* Dublin - Copenhagen: up to 7 flights per week Dublin - Stockholm: up to 10 flights per week Dublin to Oslo: up to 6 flights per week *subject to seasonal adjustment

The Award winning team Affordable Car Hire offers: Fully inclusive pre-paid prices with ‘no hidden extras’ Book online in ‘3 easy steps’ UK call centre open 7 days a week with 24 hour assistance Dedicated Irish sales team Very competitive prices in over 192 countries & over

30,000 worldwide locations throughout a network

of 500+ car rental suppliers

AFFORDABLE CAR HIRE BRAND NEW WEBSITE Visit our website and see our new interactive display. There are many new features such as, search by passenger number, transmission type, supplier and car group. There is also easy visibility on excess and deposit requirements against each vehicle type, giving you a much more transparent and simplistic search and booking process.

In Partnership with ATTS

Our Agency Sales Team are here to help. Email to register & discuss commission rates: sales@atts.ie

Call 076 680 1164 or visit affordablecarhire.com Calls cost 5p per minute plus your phone company’s access charge

Car Rental Services Affordable Car Hire

About Us: At Affordable Car Hire we operate in more than 30,000 locations worldwide and work with ‘on airport’ (no transfers) premium suppliers to provide an all inclusive product across the globe. Our suppliers include well known companies such as Hertz, Avis, Sixt, Dollar Thrifty, Europcar where we can offer amazing extras like free upgrades, zero excess and free additional drivers. Within the U.S we work with Budget Rent A Car on an exclusive basis, which allows us to offer free additional driver and special young driver’s tariff. We welcome Sixt in North America with a fleet of both American and German vehicles. www.affordablecarhire.com

What’s New For 2016:

Contact Details

• Brand new website with new interactive display and new features • Over 30,000 locations • Dedicated Irish telephone number • New ARTS training programme • New suppliers to include Enterprise in Turkey, Keddy by Europcar in a number of locations and increased suppliers in Italy to Include Dollar Thrifty and Sixt • New suppliers in Israel, Croatia and Poland • Most competitive US rates • More suppliers offering value added extras to include free additional drivers

ATTS Travel Representation Solutions 93b Lagan Road, Dublin Industrial Estate, Glasnevin, Dublin 11. Reservations: Reservations T (076) 6801164 E reservations@affordablecarhire.com

Destinations Served: 30,000 locations in over 192 countries.

Target Audience: All markets suited.

Pricing Policy: We provide a fast and efficient search of all worldwide and local suppliers to offer the best possible price and value for money for your clients. Our comprehensive results page is sure to help you book the best option available.

ATTS T+353 1 882 8679 E sales@atts.ie

Training / Fams: We offer a comprehensive online training academy on our agent’s website to include training modules that include the introduction of car hire into your sales process and overcoming customer objections. We also now have downloadable reference guides that include FAQ’s on Supermax and Maxi Top Up Insurance Policies and fleet guides.

Cancellation Policy:

We can offer in store merchandise including window posters and Brochures please contact us to place and order or discuss bespoke options further.

Free Cancellation up to 48 hours prior to pickup except for Europcar and Sixt bookings no cancellation and no amendments. Cancellations must be made in writing to Affordable Car Hire UK Reservations email: reservations@ affordablecarhire.com

Agent Concessions:

Credit Terms:

Affordable Car Hire will offer concessions on a case by case basis dependent on travel dates, car types and requirements. Please contact the office for further information.

Unless otherwise stated, Affordable Car Hire will issue a statement six weeks prior to departure and all outstanding balances must be paid in full and cleared, at least four weeks prior to departure.

Sales / Marketing:

Car Rental Services Flexible Autos

What can Flexible Autos offer? Low cost, high value, fully inclusive worldwide car rental across global source markets. Access to a wide range of suppliers including brand leaders such as Enterprise, Alamo and Sixt, through to smaller localised companies offering a product to cover all clients needs and requirements. Efficient offline experience through a UK based call centre. Dedicated and experienced trade account managers. Comprehensive and regular training for trade staff. What’s new for 2016? Premium product available in more locations More destinations

Unique Selling Points • • • • • •

Trade only – we only work with the trade Competitive prices Supplier transparency – choose which supplier you want to book Fuel icons – displays suppliers fuel policy On/Off airport icons – displays if supplier has a desk in terminal or a courtesy bus Quality reputable suppliers – Alamo, National, Enterprise, Europcar, Sixt, Hertz

Usa & Canada • • • • • • •

One way rentals bookable online Choice product – clients can choose their car from the group they have booked Gold product – includes fuel and additional drivers Young driver product – bookable for drivers between the ages 21-24 yrs. 24 hour customer satisfaction guarantee Exclusive on-site locations at Disney New and low mileage fleet

Destination Served Flexible Autos offer a worldwide product in over 100 countries.

Target Audience All markets suited

Pricing Policy We provide low cost, high value, fully inclusive car rental across the globe.

Sales/Marketing We are happy to provide marketing support to all Travel Centre members on an ad-hoc basis. Please contact us directly for further information.

Staff Incentives In addition to our commercial terms with Travel Centres we also offer various incentives/promotions on a tactical basis from time to time.

www.flexibleautos.com Flexible Autos Suites 3 & 4, Mill Studio Business Centre Crane Mead, Ware Hertfordshire, SG12 9PY T E

021 601 9067 Reservations@flexibleautos.com

Sales: E Sales@flexibleautos.com Account manager: Dean Dexter E dean.dexter@flexibleautos.com

Training/Fams Look out for our webinar training sessions plus you will also see us at the Travel Centres conference. If you require in house training then please contact your sales manager.

Cancellation Policy Free cancellations on all bookings up until 24 hrs before collection date unless otherwise stipulated in the supplier’s terms and conditions.

Credit Terms Full payment is required 14 days prior to the collection date. For further information please contact our accounts department.

General Information Why Choose Us: • Trade only • Dedicated account manager • 24 hour helpline • Quality suppliers • Free cancellation & amendments • Excess Refund Product • Open 7 days a week

Car Rental Services Hertz

Hertz operates the Hertz, Dollar and Thrifty car rental brands in more than 11,000 corporate and licensee locations throughout 140 countries in North America, Europe, Latin America, Asia, Australia, Africa, the Middle East and New Zealand. We are the largest worldwide airport general use car rental company with more than 1,700 airport locations in the U.S. and more than 1,300 airport locations internationally. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, Carfirmation, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Family, Fun, Green and Prestige Collections set Hertz apart from the competition.

Unique Selling Points Hertz has the experience and dependability that your customers look for overseas. We offer local support to help you with any queries that may arise and employ over 1,200 people in Ireland through our rental network and our European Services Centre in Swords, Co.Dublin. We are proud to be preferred suppliers to Travel Centres and aim to work together with members to ensure that you clients enjoy the best Car Hire has to offer.

Unique Selling Points • • • • • • • • • • •

On Airport locations for your customers convenience. Instant confirmation. Unlimited Mileage. Inclusive rates such as Hertz Business Plus No upward age limit. Transparent pricing with no hidden extras. Modern fleet. Local support. Pricing Policy Our rates include all taxes and location charges. North America Rentals are fully insured with a ¤0 excess leaving your customer only responsible for tyres, keys, fuel and windscreen. • Canadian rentals are subject to a non waivable excess, normally in the region of $300 to $500 • EMEA rentals include Collision Damage Insurance and Theft Insurance with a typical excess of between ¤1,000 to ¤2,000. Extra insurance is available at the counter to reduce this excess but is NOT mandatory.

www.hertz.ie Contact Details Paul Manning T 053 9152556 E pmanning@hertz.ie

Customer Service T 053 9152500 E customerservices@ hertz.ie

Shauna Mullery T 053 9152553 E smaullery@hertz.ie

ww.hertz-gsa.ie T 053 91 52 500 E traveltrade@hertz.ie

Cancellation Policy • Prepaid Rentals: • ¤0 if cancelled within 7 days of initial booking. • ¤45 if cancelled after 7 days unless cancelled to rebook for alt dates. • ¤95 (No Show Fee) if not cancelled at all. • ¤0 Refund for early return. • Pay Local Rates: • ¤0 if cancelled within 1 Day of actual rental. • ¤65 (No Show Fee) if not cancelled at all. • Only charged for days used in the event of early return.(Plus ¤8 admin fee) • Business Plus rate include Supercover and a second driver.

Credit Terms Prepaid Rentals booked through Hertz-gsa.ie will be invoiced on a monthly basis. Pay Local Rentals will be invoiced once the rental has closed, in your monthly statement.

Staff Incentives We will run various Staff Incentives throughout the year.

FAREBANK Phone: 01 416 7077

Email: agency@worldtravel.ie

BRITISH AIRWAYS GROUPS AND GENERAL GROUP ENQUIRYâ&#x20AC;&#x2122;S Phone: 01 482 5950 Email: groups@worldtravel.ie

Guarantee Ticketing Self-Ticketing Reissue

AMADEUS QE/DUBU12104/30 QE/DUBU12104/50 QE/DUBU12104/60 QE/DUBU12104/75

GALILEO QEB/ZDM/30 QEB/ZDM/50 QEB/ZDM/60 QEB/ZDM/75

* Multi Award Winning Consolidator * Proud to Support Travel Centres * Wholesaler for British Airways Groups in the ROI * Working with our Airline partners including:

WORLDSPAN QEP/6QX/30 QEP/6QX/52 QEP/6QX/60 QEP/6QX/75

Consolidators World Travel Centre

About Us: World Travel Centre was established in 1990. Our business is built on firm foundations with a strong ethical and financial standing. World Travel Centre is wholly Irish owned and locally managed by a team of experts. Our consol team strive to offer a top class service to our agents. Unique Selling Points

www.worldtravel.ie

We are the only consolidator to offer self ticketing by using our gcode ticketing system. This system operates 24 hours a day, 7 days a week and gives agents the facility to issue both published and consolidated tickets at any time.

World Travel Centre, 43 Pearse Street, Dublin 2

Non Iata Agents

Reservations: T 01 416 7077

World Travel Centre offer an innovative and exciting proposal for any agent who does not have their own IATA licence or who wishes to give up their IATA licence. Further details can be given by contacting brendan.mallon@worldtravelni.com

Email address: agency@worldtravel.ie Groups email address: groups@worldtravel.ie Accounts email address: accounts@worldtravel.ie Refunds email address: refunds@worldtravel.ie

Pricing Policy WTC offer the most price-competitive consol fares in the marketplace.

Staff Incentives WTC run various promotions during the year offering agents the chance to win concert tickets, ipads, vouchers and much much more.

Agent Concessions

Training World Travel Centre are happy to do in-house training. Please contact brendan.mallon@worldtravelni.com if you wish to arrange training.

Credit Terms WTC offer direct debit with a requirement for a bank guarantee. We can also offer a ticketing service for agents who prefer to pay by bank transfer.

WTC are happy to issue tickets for agency staff members at our nett to airline rate.

THE WORLD, EXACTLY AS YOUR CUSTOMERS WANT IT. We offer our guests a unique holiday experience. Where world-class cuisine combines with first-class service; where Suite Class brings a whole new meaning to luxury accommodation. With a fleet of ten award-winning ships sailing to a choice of over 280 global destinations – your customers can discover the world like never before.

IT’S REWARDING BEING A CELEBRITY AGENT

HERE ARE JUST SOME OF THE REWARDS YOU COULD BE ENJOYING…

You deserve to be rewarded for all your hard work. That’s why fantastic incentives are at the heart of our Celebrity Rewards programme – and remember, the ultimate incentive is an incredible Celebrity cruise for two. To redeem points you must be a CFE Captain – head over to the awardwinning site today and start learning! Visit www.celebrityrewards.com to enter new bookings, access your account or to view pending or redeemable points.

VISIT CRUISINGPOWER.IE OR CALL FREEPHONE 1800 932 611

FOR MORE INFORMATION, AND OUR LATEST OFFERS

Michael Kors bag 68,040 points

Cruise Vouchers 31,500 points

Rayban Aviator Sunglasses 14,490 points

Cruising Celebrity Cruises

The difference is modern luxury Modern luxury sets us apart. With award-winning cuisine, one of the largest wine collections at sea, intuitive service and the world-famous Canyon Ranch SpaClub®, every detail of a Celebrity Cruises® holiday makes it an experience like no other. A holiday experience like no other We stay ahead of the crowd to deliver a truly extraordinary holiday. We’ve created light and airy spaces with exceptional details. Half an acre of real grass lawn, in the middle of the ocean. Up to twelve distinctive dining venues on every ship – such as our exquisite Suite Class restaurant, Luminae, with its one-of-a-kind menus – where the ambiance is as appealing as the globally inspired cuisine. Warm and intuitive service that gives you exactly what you need, moments before you even knew you wanted it. We’re also the world’s only cruise line to homeport in dazzling Abu Dhabi. Little touches. Big differences. Whether it’s in your stateroom, a restaurant, in the SpaClub – anywhere at all, and any time. When there’s literally nowhere else you’d rather be – that’s what we call modern luxury.

Bigger rewards. Better tools. Best website. We created our Celebrity Rewards programme exclusively for our agents – to inspire and incentivise them into making more bookings. They can exchange ‘booking points’ for fabulous rewards such as stylish accessories and even a Celebrity cruise for two.

www.cruisingpower.ie Call Centre T 1800 932 611 Contact Trade Support: T +44 1932 834 379

In order to redeem Celebrity Rewards points, agents must first become Captains on Cruising for Excellence. On this multi-award winning e-learning site, they’ll find around 20 courses built to help hone their knowledge of our brand. It takes around four hours to complete, but agents can work at their own pace. Agents also have a dedicated website too – cruisingpower.ie – which is the place to go for all the support they’ll ever need. There’s a handy toolkit there too, filled with a variety of resources designed to help agents sell. Order our brochure: tradesupportuk@celebritycruises.com

discover the World’s most extraordinary places in 2016 Our spacious, mid-sized ships accommodate far fewer guests. Everywhere you look you feel a sense of elegance and history... gleaming brass, precious art and antiques, sweeping staircases... all combined with comfortable furnishings and state of the art modern amenities. Your clients will relax in large, comfortable staterooms, most with ocean views, many with private balconies and bathrooms with tubs; They will dine in restaurants that sparkle with chandeliers, crystal and conversation – including the intimate “Pinnacle Grill” the informal Italian Canaletto and the Pan-Asian “Tamarind”~ They may learn a new skill at our Culinary Arts demonstrations and Digital Workshops. Discover the history and best sights of their next port from our “On Location” expert; or simply look at the changing scenery as they stroll around polished teak decks.

with Holland America Line All guests boarding a cruise ship expect the very best. Holland America Line delivers MORE, with a “Signature of Excellence” that enhances every aspect of the experience.

• Nearly one crew member for every two guests • Spacious staterooms, many with bathtub and private balcony • Fine dining with casual to formal options • Culinary Arts Centre, presented by Food & Wine magazine • Greenhouse Spa and Salon • Enrichment at sea and explorations on land. ~ available on select ships

A L A S K A • A S IA • AU S T R A L IA & N E W Z E A L A N D • C A NA DA & N E W E N G L A N D C A R I B B E A N • E U R O P E • H AWA I I • M E X I C O • PA N A M A C A N A L • PA C I F I C S O U T H A M E R I C A & A N TA R C T I C A • G R A N D V O YA G E S

Cruising Holland America Line

At Holland America Line we are pleased to be working with Travel Centres and aim to ensure you are equipped with as many resources possible to sell our premium brand. We will continue to offer webinar training, provide you with offers and materials in Euros and we aim to offer further opportunities for agents to visit our ships in an Irish port in 2016. During 2016 guests can enjoy elegant surroundings and immersive destination experiences onboard mid-sized ships that sail to Alaska, Asia, Australasia, Bermuda, Canada & New England, the Caribbean & Panama Canal as well as South America, Hawaii & Mexico. Closer to home are leisurely Mediterranean and Northern Europe cruises, which offer long days and overnights in key cities such as Venice and Barcelona. New for 2016 is ms Koningsdam, the latest evolution of Holland America Line featuring exciting new innovations in dining and entertainment along with classic features the company is associated with. Ms Koningsdamâ&#x20AC;&#x2122;s maiden season will start with Mediterranean cruises from Rome, homeport from Amsterdam during the summer then sail to the Caribbean in the winter.

Holland America Line Travel Agent Resources Polar Online You will now be able to register for Polar Online where you will be able to book and manage your bookings online 24/7. Polar Online is the fastest and easiest way to make a booking. You can check availability, fares and view itineraries. To register, please go to the Travel Agent HQ Section of the Holland America Line website.

Website: https://www.hollandamerica.com/ travelAgentHQ/Main.action

www.hollandamerica.com Reservations: T +44 843 374 2300 Groups Team: E groups@hollandamerica.co.uk T +44 844 338 8603 Holland America Line Agency Sales: E vikki.courtman@hollandamerica.co.uk T +44 7780 490 747

HAL Academy HAL Academy offers an in depth educational programme designed to provide you with all the tools and sales techniques to achieve greater sales success. There are six core courses, and using video and the latest technology, you can work through at your own pace. Go to: http://www/hollandamerica. com/halacadeny/Main.action

Promotional Materials: For promotional materials such as brochures, posters and DVDs please contact Vikki (contact details above).

Image Library: Holland America Line images are available to download via the Travel Agent HQ section of the hollandamerica.com website.

GET READY TO EXPLORE NORWAY | ANTARCTICA | SPITSBERGEN GREENLAND | ICELAND | CHILE

Cruising Hurtigruten

About Us: We aim to be the World leading company in expedition travel within the next 5 years. We now have 12 ships that take a 2600km unique voyage along the iconic Norwegian Coast... ...serving cities, towns and hamlets from Bergen to the Russian border town of Kirkenes with 34 ports of call. If you want experience the real Norway then the Hurtigruten is the best way to see it & live it. Our Expedition vessel the MS Fram is a purpose built ship that can explore the Polar Regions in the High Arctic & Southern Seas. Whether you want to see the Polar Bears of Spitsbergen or the majestic Ice bergs of Greenland, see the wonders of the land of fire & ice at Iceland or finally the untouched great white continent of Antarctic with the wonderful wildlife & of course penguins!! Lots of penguins.

What’s New: We have a NEW Ship the MS Spitsbergen joining us this year & the MS Midnatsol will join the MS Fram in Antarctica for the Winter. She will be based in Chile & feature the Chilean Fjords & Patagonia. We have new voyages to Brazil & we continue to operate our direct departure from Dublin in March. We are on sale for 2017/18 Explorer voyages with lots of new destinations.

USPs: Due to the size of our ships we sail where no other cruise line can go & your clients will experience the REAL Norway. We have a dedicated Irish reservation number.

Destinations: Norway, Europe, Greenland, Iceland, Spitsbergen & Antarctica

Target Audience: Singles, Couples & Groups of all ages. Adventurer’s, coach, lakes and mountain and river cruise customers fit our profile perfectly but anyone can travel with Hurtigruten

Pricing Policy: 2016 & 2017/18 brochures will operate on a fluid pricing basis, any quote will be valid for the duration of call. Pricing will be available in Euros.

Sales and Marketing: 50/50 advertising opportunities are available. All activity must be agreed and confirmed in advance. Local consumer presentations and webinars are available, please contact Danny to arrange. Flyers & posters can be downloaded from the agents website. We have our own video channel with many videos covering all the products. http://vimeo.com/hurtigruten/videos

Staff Incentives:

www.hurtigruten.com Contact Details Bedford House, 69-79 Fulham High Street, London, SW6 3JW.

Groups T 00 44 (0)208 8462633 F 00 44 (0)208 8462678 E uk.sales@hurtigruten.com

Reservations: T 01 607 4420

Irish Sales Manager: Danny Giles T 00 44 (0) 7824 505283 E Daniel.giles@hurtigruten.com

Agents Site: www.agents.hurtigruten.co.uk

Agent Concessions: We operate concessions on both the Norway & Explorer product, please contact agency sales or visit the agent website for details.

Training/Fam Trips: www.learnhurtigruten.com is our online training site. Training Webinars will take place through the year in conjunction with 3rd parties like CLIA and Travel Centres. Familiarization trips will be on an invitation basis. Cancellation Policy: This we be as per our published booking conditions.

Credit/Payment Terms: As per the 2016 commercial agreement.

Brochure Distribution: Brochures are only produced in Sterling and can be ordered via the agents website. PDF versions are also available in both Sterling and Euros.

General Information: If you have any opportunity to promote Hurtigruten then please don’t hesitate to contact Danny Giles via the details above. Hurtigruten agrees to partner with Travel Centres, full details of our commercial terms with Travel Centres are contained within a separate document that can be accessed through Travel Centres agent intranet, the link to which can be found on the Travel Bug web site. Members are reminded that these negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice.

There maybe ad hoc incentives run throughout the year.

Cruising Royal Caribbean

THE ROYAL EXPERIENCE. Royal Caribbean® are constantly pushing the boundaries of cruise holidays, with incredible ships that feature some of the most ground-breaking technology, spectacular entertainment, thrilling activities and gourmet dining at sea. Add to that some of the world’s most breathtaking destinations, and it’s easy to see why a holiday with us is an experience unlike any other. From entertainment that can’t be found anywhere else in the world, to an impressive selection of mouth-watering dining venues, exhilarating activities and leading-edge technology, the Royal Caribbean fleet is truly in a league all of its own.

Amazing experiences for everyone* No matter what kind of holiday your customers are looking for, they’ll find it – and more besides – with Royal Caribbean. We boast some of the world’s most innovative ships, with fantastic onboard features that can’t be found anywhere else in the world. Our guests can surf the waves without leaving the ship at the fast-paced FlowRider® surf simulator, work up a sweat on the full-sized sports court, or even take a spin on the first ever dodgems at sea! If it’s relaxation they want, they can indulge in some luxurious treatments at our blissful onboard spa, or take time out at one of the many pools. For families, our award-winning kids’ and teens’ clubs provide exceptional activities and entertainment for children of all ages, so they can have their perfect holiday too! And when the sun goes down, there’s spectacular entertainment to be enjoyed, from high-flying acrobatics to West End-style shows. When it comes to dining, your customers will be spoilt for choice, with a wealth of incredible restaurants serving mouth-watering cuisine from around the world. From the rustic flavours of Tuscany, to handmade sushi, gourmet steaks and fresh seafood, there’s something to satisfy every taste.

The world is waiting Our ships visit some of the world’s most exciting destinations, so your customers can explore the world, their way. They can take a cultural journey round some of Europe’s most vibrant cities, sink their toes into golden sand on the pristine beaches of the Caribbean, indulge their senses in the diverse cities of Asia, or take in the majesty of the Arabian Gulf. And with our one-of-a-kind, handpicked shore excursions on offer at every port, they can discover the very best of what the world has to offer.

www.cruisingpower.ie Head Office Manager: Jenny Rafter e jrafter@rccl.com Retail Account Manager: Michaela Banks e michaelabanks@rccl.com

The world’s most innovative ships We’re excited to be welcoming the newest, most amazing ship in the fleet to the UK for one season only in Spring 2016. Harmony of the Seas combines the very best bits of our most popular ships, to give our guests the ultimate Royal Caribbean experience. Featuring the seven distinct neighbourhoods of our Oasis Class ships, and the technological advancements of our Quantum Class ships, as well as brand new features The Perfect Storm – a trio of thrilling waterslides – and the Ultimate Abyss – the tallest slide at sea!

Get ready for some Royal rewards Earn real money for every booking you make with Club Royal – our fantastic agent reward scheme where you’ll also enjoy exciting VIP events, a host of exclusive offers and other money–can’t-buy prizes. It’s the club it pays to join! Joining is simple: • Become a Royal Caribbean Cruising for Excellence Captain • Register yourself and your bookings at myclubroyal.ie We load £5 onto a pre–paid Mastercard with your name on it every time you register a booking. And because it’s a Mastercard, you can use it almost anywhere, for almost anything! So what are you waiting for? Sign up today and start enjoying those rewards!

*Experiences vary by ship

Cruising Seabourn

At Seabourn we are pleased to be working with Travel Centres and aim to ensure you are equipped with as many resources possible to sell our six star luxury brand. We will continue to offer webinar training, provide you with offers and materials in Euros and be available to help you grow your business with Seabourn! During 2016 guests can discover the all-inclusive, all-suite Seabourn Difference with worldwide itineraries to the Mediterranean and Northern Europe, Arabia & India, Asia, Australasia and the Americas - including an immersive and luxurious Antarctica & Patagonia programme. New for 2016/7 are more exotic itineraries to China, Japan & Korea, while Seabourn’s partnership with UNESCO offers guests “behind the scenes” access to many of the world’s most precious monuments. In December 2016 we welcome 600-guest Seabourn Encore to the fleet, offering all verandasuites and innovative new concepts in dining and entertainment.

www.seabourn.co.uk Reservations: T +44 843 373 2000 Groups Team: E groups@seabourn.co.uk T +44 844 338 8689 Seabourn Agency Sales: E vikki.courtman@seabourn.co.uk T +44 7780 490 747

Seabourn Travel Agent Resources

There are six core courses, and using video and the latest technology, you can work through at your own pace.

Polar Online

Go to: http://www.seabournacademy.co.uk/

You will now be able to register for Polar Online where you will be able to book and manage your bookings online 24/7. Polar Online is the fastest and easiest way to make a booking. You can check availability, fares and view itineraries. To register, please go to the Travel Advisors Section of the Seabourn.co.uk website: http://www.seabourn.co.uk/travel-agent-centre/ Main.action

Seabourn Academy

Promotional Materials For promotional materials such as brochures, posters and DVDs please contact Vikki (contact details above).

Image Library Seabourn images are available to download via the Travel Advisors section of the Seabourn.co.uk website.

Seabourn Academy offers an in depth educational programme designed to provide you with all the tools and sales techniques to achieve greater sales success.

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INTIMATE CRUISING. ULTIMATE LUXURY. Silversea’s passion for perfection is apparent in every aspect of the Silversea experience. Intimate elegant ships – 100 - 540 guests Butler service for every suite Complimentary Champagne, wines and spirits* All ocean-view accommodations In-suite bar stocked with your preferred selections

Gourmet cuisine in association with Relais & Châteaux In-suite dining served course by course* All gratuities included Complimentary transportation into town (most ports) *during restaurant hours. Offer may vary on Silver Galapagos

20 1 6 V O YA GE S A ND EX PE DITION BROCHURES OUT N OW

For further information on Travel Agent Centre, website, sales and marketing support contact Amanda Middler - 0044 7961 997 561 amandam@silversea.com Reservations call +01 611 0560

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Cruising Silversea

ABOUT US: Silversea offers all-inclusive, ultra-luxury cruises on our fleet of 8 ships. We offer cruises to all 7 continents including expedition cruises to Galápagos Islands, South Pacific, Russian Far East, Arctic and Antarctica. Silversea is a family run company, established in 1994 with offices in Monaco, Florida, London, Frankfurt, Singapore and Sydney. Silversea is recognised as a leading luxury cruise line, winning accolades throughout the world.

Partnerships: Silversea Cruises is the only sea partner to Relais & Châteaux, defining our high level of service, luxury accommodation and superb dining. We are in a landmark partnership with the Royal Geographical Society providing guests with information and engaging resources to learn more about their expedition cruises.

What’s new for 2016:

Among the highlights of our 2016 programme are 71 exciting new destinations. The remote Pacific islands and 50 new destinations for our fleet of three expedition ships including Micronesia, Melanesia, Polynesia, the Russian Far East, Southeast Asia, New Zealand and Australia, with its magnificent Kimberley Coast are all new ports of call.

Unique selling points:

Silversea offers all-inclusive cruises with the fares inclusive of beverages in-suite and throughout the ship (including premium brands), openseated dining, all gratuities and butler service. With our boutique style ships, we are able to call into secluded, lesserknown destinations that larger ships cannot visit offering a range of ports unique to Silversea Cruises throughout the world.

Silversea Academy: Silversea’s training academy is designed to help our trade partners product knowledge of the Silversea Experience by giving a clear overview of the eight ships, land and enrichment programmes, all-suite accommodation, food & wine and special programmes. Throughout the modules are quizzes and a chance to win prizes including a top prize of a free cruise. Visit www. silverseaacademy.com to get started. Target audience: Average age group is 50-60; Retired couples, single travellers and professional couples. Adventure travellers would also be suited to the Silversea Expedition voyages. CO-OP policy:

Silversea is happy to fund 50% of marketing costs to agents wishing to promote our brands to their clients. Campaign must be put in writing and is subject to agreement from your Sales Manager.

Pricing policy: Silversea offer ‘Silver Privilege Fares’ guaranteeing the best fares to those who book early, prices may increase but will never be reduced.

www.silversea.com Contact Details Silversea Cruises, 3rd Floor The Asticus Building 21 Palmer Street London SW1H 0AD UK Reservations T 01 611 0560

Sales Manager Amanda Middler T 0044 7961 997 561 E amandam@silversea.com Inside Sales Support Sabrina Thayaparan T 0044 20 7340 0740 E sabrinat@silversea.com

Sales Support T 0044 20 7340 0740

Sales/Marketing: Silversea pricing is the same through all our booking channels. We do not allow agents to promote fares at a discounted rate – all marketing produced by agents will be proofed to ensure that this is complied with. This policy is designed to stop rebating from agents and to ensure all agents can trade fairly. My Silversea: Designed to make travel planning easier, the My Silversea portal enables you to view and manage bookings, customise your guest’s onboard experience, arrange activities prior to your guest’s voyage, and access a host of additional trade friendly features such as marketing tools and our agent rate. Register at my.silversea.com.

Staff incentives: Silversea Cruises offer tactical incentives throughout the year. Details of these incentive campaigns will be sent to all agents when available. Concessions are available at www.traveltis.co.uk Cancellation policy:

Cancellation penalties are outlined in our Terms & Conditions published in our voyage atlas.

Payment terms: Deposits of 25% are payable at the time of booking with final balances due 120 days prior to sailing. For bookings made within 120 days of sailing, full payment will be due at time of booking. Brochure

distribution: Automatic supplies of brochures will be sent on product launches. At all other times, please order brochures through salesuk@silversea.com.

Reservations: Our Ireland reservations number is 01 611 0560 or through our own online booking system. For log in details, please contact Amanda Middler at amandam@silversea.com 81

SAY HELLO TO THOMSON DISCOVERY The latest addition to our fleet with gourmet dining, luxury spa and spacious balcony cabins. And with direct flights from Dublin and Cork, youâ&#x20AC;&#x2122;ll have even more reasons to smile.

Normal booking terms and conditions apply. For full terms and conditions please refer to the latest edition Thomson Cruises brochure. Thomson is a trading name of TUI UK Limited, a member of the TUI AG group of companies, registered in England and Wales under number 2830117 and whose registered office is at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9Q Travel Centres OCT.indd 1

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Cruising Thomson Cruises

New discoveries over every horizon. Here at Thomson, we understand how precious your time away is. That’s why we combine nearly 50 years of experience with constant feedback to bring you cruises like no other. We’ve added a whole new collection of itineraries to the line-up, meaning we tick off an even wider range of destinations – our customers can experience anything from a day in Italy’s San Remo, to the bustling streets of Istanbul. Back onboard, our crew are renowned for going the extra mile, no surprise then that last year 99% of our customers ranked onboard service as ‘good’ or ‘excellent’ – what’s more, we don’t believe tips & service charges should cost extra, so we include them in the price. What’s new for 2016? Introducing Thomson Discovery - New for Summer 2016! The ship will be based in Palma for summer 2016 and will have a capacity of 1,830 (double occupancy) across 915 cabins, and, nearly 40 per cent with balconies. The familyfriendly ship boasts an outdoor movie screen, rock climbing wall, nine hole mini golf course and extensive dining choices with three à la carte restaurants and eight bars and lounges. The new ship’s itineraries – Highlights of the Mediterranean, Cosmopolitan Classics, Mediterranean Secrets and Magic of Spain – will take in some of the most popular European spots. These include Livorno in Italy (for Florence and Pisa), Villefranche in France (for Monaco and Nice) and Barcelona and Cadiz (for Seville) in Spain.

Unique Selling Points

Trade Relations Manager Leila McCabe E Leila.mccabe@falconholidays.ie T 01 486 2667

All Inclusive Drinks It’s Full Board as standard on our cruises. But, if our customers have a budget to stick to when it comes to drinks, they can take advantage of our All Inclusive drinks package. Not only does it give peace of mind they won’t overspend, it’s really good value, too. In fact, if they book early enough, it might even be free.

Destinations Served:

Close to Home Departures We offer flights direct from Dublin, Cork & Shannon, so our customers don’t have to travel miles before their holiday gets started

Direct from Dublin, Cork and Shannon visit the Eastern and Western Mediterranean. Homeports: Palma, Malaga and Corfu Town. Our itineraries take in destinations including: Dubrovnik, Monaco, Santorini, Venice, Seville, Ibiza plus many more! Check our latest brochure for further details.

Smaller Ships

Cancellation Policy

Our smaller ships have bigger personalities. Our crew go the extra mile to make our guests feel at home, and deliver nothing but the very best service. In fact, last Summer 99% of them rated it as ‘good’ or ‘excellent’.

Cancellation penalties and procedures are as per our published booking conditions which can be found on our latest brochure.

Tips & Service Charges Included

Unless otherwise stated a deposit will be required per person when a booking is made this is within 12 weeks of departure when the full amount for the booking is payable. Within two weeks of booking, we will send a Confirmation Invoice.

Our friendly service doesn’t come with a price tag. Unlike most cruise lines, we don’t think tips and service charges should cost extra, so we’ve included them in the price. That means our guests are not expected to tip any of our crew – unless, of course, they want to.

Credit Terms

Brochures Brochure drops will be made at regular intervals and will be outsourced to a third party. Brochure supplies will be proportionate to previous years’ sales.

A Perfect Voyage for Every Traveller Uniworld proudly offers more itineraries and choices in Europe than any other river cruise line, with 30 expertly planned all-inclusive European boutique river cruises sailing the continentâ&#x20AC;&#x2122;s greatest waterways. All of our cruises include award-winning all-day dining, unlimited beverages, all onboard and shore gratuities, the highest staff to guest ratio in the river cruise industry, fully hosted shore excursions including VIP access and exclusive experiences, all onboard local entertainment, luxuriously appointed riverview staterooms with beds by Savoir of England including a pillow menu and marble clad bathrooms featuring Lâ&#x20AC;&#x2122;Occitane en Provence bath and body products, free Wi-Fi, all arrival and departure day transfers and more! For more information and our current offers, visit uniworld.com.

You deserve the best BEST SPECIALIST CRUISE COMPANY

We are fully licensed and bonded by the Commission for Aviation Regulation TA 0713

Cruising Uniworld

About Us: Uniworld Boutique River Cruises offer all-inclusive, ultra luxury river cruises on our fleet of 20 ships. We have over 500 departures and 40 itineraries and offer voyages on more than a dozen of the world’s most scenic rivers, including itineraries in over 20 countries in Europe, Russia, Egypt and Asia. Our award winning ships have the highest staff to guest ratio on the rivers and are renowned for their food and beverage standards. Our website is a 100% information only platform. Unique Selling Point We are the only truly all-inclusive river cruise company on sale within Ireland, even including gratuities in the overall price. As the world’s only authentic boutique river cruise line, Uniworld is renowned for its one-of-a-kind ships, stylish décor, thoughtful personal touches, welcoming ambiance, superb cuisine, and gracious service.

Target Audience Our target audience is primarily 45 years plus on our cruises, we have a number of dates that take in multi-generation cruises. We sell mainly to the English speaking world, so you won’t have any other languages repeated on-board.

www.thetravelcorporation.com www.uniworld.com/ie Contact Details The Travel Corporation, Travel House, 27 Merrion Square, Dublin 2 Reservations Call us free phone T 1800 98 98 98 and select option 2 E reservations@uniworld.ie

Our all-Inclusive concept includes

Sales & Marketing office Sales & Events Bryony T 01 775 3803 E bryony.aistonross@bookttcie.com Business Development Egle T 01 775 3804 M 086 029 4168 E egle.g@bookttcie.com

Country Manager Marketing & PR Sharon Jordan Once you are on the ship you do not need to worry Lainey M 086 782 3911 about anything. The river cruises are all inclusive T 01 775 3805 E Sharon.jordan@bookttcie.com and include everything from the gratuities E lainey.quinn@bookttcie.com onboard and onshore, all meals onboard, unlimited beverages onboard, carefully crafted shore excursions, all scheduled airport transfers, entertainment and cultural enrichment programs onboard Payment terms as well as the Internet and Wi-Fi access onboard. The deposit of €250 must be paid within the 7 days of booking or the reservation will be automatically cancelled. The full payment must be received at least 45 days prior to Sales and marketing the cruise departure. TTC provides strong commercial terms and override commission possibilities. We are also delighted to work with any travel agency on the individual basis for any inBrochure distribution house marketing strategy. We offer a full and dedicated Brochure distribution is via RTS. To order any of our brochures sales support team based in Dublin and on the road. please email: egle.g@bookttcie.com

Agent Concessions

General Information

We offer an ongoing promotions and incentives for all agents. Any personal holiday requests should be emailed to Sharon Jordan at: sharon.jordan@bookttcie.com, and discounts will be offered on an individual basis. We strongly encourage agents to take our holidays and experience them first hand for themselves.

TTC agrees to partner with the Travel Centres in respect of its annual conference and supplier workshop. The company also agrees to maintain a dedicated phone line 1800 98 98 98 for reservations and 01 775 3803 for internal sales and support.

Training & Familiarisation trips Travel centres’ agents will be offered places on all fam trips and training sessions. Video library: http://uniworld.ie/media-center/video-center

Members are reminded that our negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice. Please make all cheques and payments out to The Travel Corporation Ireland Limited. 85

We pride ourselves on providing the very best ferry service to France, and we look forward to offering you our unbeatable service and value this year. With more crossings than anyone else and the most convenient arrival times, weâ&#x20AC;&#x2122;ll continue to show your clients the true meaning of Bon Voyage.

For help and more information: Visit www.irishferries.com click on Agent Online Call 0818 300 400 - Press 8

K451

Or email us - tradesupport@irishferries.com

Ferries Irish Ferries

Agent online bookings

Contact Details

• Book on-line for our lowest online fares – Guaranteed! • No telephone service fees • Real time information on departures & arrivals – with our 24hr Sailing Update • Easily accessible information on routes, vessels (including cabin types & facilities) and all special offers • All your service questions answered on-line • Latest offers and deals from Irish Ferries Holidays • A hugely simplified booking process • Recall, Change or Cancel a booking online • Order brochures on line

Telephone Republic of Ireland Travel Agents T 0818 300 400

If you are not registered to use Agent Online facility you will first need to logon to www.irishferries.com/ agent-online Irish Ferries Agent Credit Account is required to register. • Provide us with your full details - Agency Name, Address, Contact Telephone & Agency Manager • Provide us with your existing Irish Ferries Agent Credit Account Number and Trade Reference Number • Provide us with a current e-mail address. Note that all booking confirmations and correspondence will be sent to this address. We will verify this e-mail address prior to setting up your Agent Log-In. • Choose a password to enable you and your colleagues to access our system. You’re nearly there! Once these steps are complete, we will e-mail you your access details and then you can login!

Northern Ireland Travel Agents T 00353 818 300 400 Lines Open: Monday – Friday Saturday

09.00 -19.00 09.00 – 16.00

Note – dial 8 to access our Travel Agents Priority Line 24 Hour Sailing Update: Call 0818 300 400 (Choose Option 5) Email Ferry Bookings Ferry Information Holidays in Britain & France Agent Support Group’s enquiries

bookings@irishferries.com Info@irishferries.com holidays@irishferries.com tradesupport@irishferries.com groups@irishferries.com

Postal Address Dublin Head Office & Customer Support T +353 1 6075700

Irish Ferries P.O. Box 19, Alexandra Road Dublin 1

Dublin Port T +353 1 607 5519

Irish Ferries Terminal Road South Ferryport Dublin 1

Rosslare Port T +353 53 913 3158

Rosslare Harbour County Wexford

THE EXTRA BITS Make sure you keep an eye out on our product pages for our ‘We love this ticket because...’. On our top products we’ve included a unique selling point so you can share with your customer and try and close that sale. It looks a little like this:

this ticket because...

You will also see that many of our products feature coloured banners to highlight a particular feature or offer of the ticket. Watch out for stickers and tags like these:

Need a list of top attractions in a destination to give to your customer? Easy! Simply navigate towards any region page on our website, and click this button: Every time you download a destination poster, you will receive a PDF detailing the top 10 attractions in your chosen region, along with up-to-date prices. And what’s more, you can send a destination poster directly to your customer’s email in one click of a button. When you’re on a region page, simply click this icon: All you then need to do is fill in your customer’s email address and click ‘Send Email’.

Benefit from UK and Ireland exclusive money saving tickets that simply cannot be purchased in resort... We provide e-tickets that offer you peace of mind. If you lose your tickets, simply re-print! We promise there's no hidden extras, once booked your price is guaranteed, no matter what!

Ground Arrangements Attraction World

For all your customers’ worldwide attraction needs look no further than Attraction World! We have many money saving, UK/Ireland exclusive tickets that simply cannot be purchased in resort. We offer you the best rates of commission across an unrivalled product range of over 8,000 attractions, theme park tickets and experiences in over 50 countries around the world. We guarantee to have something for everyone! So why buy before you fly? Pre-purchasing offers many advantages including: • Exclusive tickets that cannot be purchased in resort • Many money-saving ticket options • Guaranteed entry to the world’s greatest attractions that often sell out months in advance (Broadway shows, Discovery Cove Orlando, Sydney Bridge Climb) • Gives your customers the opportunity to budget for the cost of their tickets and plan their itinerary in advance. One simple low deposit of €25 per person secures their tickets at the agreed price • As we offer e-tickets your customers can enjoy peace of mind that if their tickets are lost or stolen they can simply reprint and use again (unlike hard tickets)

www.attractionworld.com Contact: Attraction World Limited 46 Regal Court Kings Norton Business Centre Pershore Road South Birmingham B30 3ES

Sales Support Emily Snipe E esnipe@attractionworld.com T + 44 121 411 9018

Business Development Manger Emma McLeese E Emcleese@attractionword.com T + 44 791 776 8730

Attraction World Helpline (for all booking queries) E callcentre@attractionworld.com T +44 121 275 0997

Our Top Picks for you: Florida - Walt Disney’s 14 Day Ultimate Ticket it cannot be purchased in resort and represents UNBEATABLE value for money! $145 per day to visit one park at Disney versus €32 per day to visit unlimited parks with Attraction World! Tenerife - Siam Park 1 Day Ticket it allows you to skip the line at the entry to the park– AND you get FREE €5 to spend in the park per person! PLUS you choose the day you want to visit when you get to resort! Spain – PortAventura theme park 2 parks, 3 days it cannot be purchased in resort and offers you savings off gate rates for 2 days at PortAventura theme park and 1 day at Costa Caribe Aquatic park. France - Disneyland Paris, 1 Day, 2 Parks you can visit both parks in one day – ideal if you are on a flying visit! The ticket is EXCLUSIVE to pre-purchase and is a great ticket for those on a break to Paris but fancy just 1 day in the parks. Italy – No Wait Access to the Vatican you can skip the average 2-hour wait of the queue allowing you more time to explore!

New York – Top of the Rock Fast Pass you can skip the queue! Save yourselves up to 2 hours queuing rather than viewing with our Fast Pass ticket option. California – Universal Studios Hollywood when you book with us you get another day absolutely FREE to visit the park! (Within 7 days of your first visit). Dubai – Burj Khalifa Observation Desk as the tallest building in the world everyone wants to experience it, so book with us to guarantee your preferred date and time of viewing! UK – London Eye Fast Track you can forget about waiting in long queues, just turn up and enjoy priority checkin! UK – London & Regional Theatre Venues you can book any of the top West End shows AND get to see your seat number at the time of booking! PLUS you can add on an hotel to complement your stay. We also offer regional theatre and hotel breaks in other main cities such as Birmingham, Glasgow, Manchester, Nottingham to name but a few …

Be st Holidays in ITALY www.bestholidaysinitaly.com

Ground Arrangements Best Holidays In Italy

About Us: Best Holidays in Italy is a team of dedicated travel specialists, who are native of the various regions of Italy and have detailed knowledge of our territories to provide the best recommendations for a truly unforgettable holiday in Italy. From Italy’s great classics such as Rome, Venice, Florence, the Amalfi Coast and the Lakes District, to its best kept secrets, such as the stunning mountains of Abruzzo and Le Marche, the enchanting beaches of Sardinia and Sicily, the rustic ambiance of Puglia, just to name a few, we have them all covered. What’s New For 2016: Best Holidays in Italy has put together an extensive range of travel services featuring selected accommodation to suit all budgets and unique activities, such as: • Vintage FIAT 500 and Vespa tours • Active holidays • Ski holidays • Guaranteed-departure escorted tours and excursions • Opera and music breaks • Food & wine experiences from North to South All our products are tailored to offer authentic experiences and to provide an insight to how the locals live: cookery classes, truffle hunting, traditional festivals, seasonal activities like the grape harvest, visits to off-the-beatentrack destinations. Our extranet allows agents to make bookings directly on our website with their own account. Agents are welcome to register their account by clicking on the “Extranet Login” link in the footer of our homepage.

Why Book with us? • • • • • •

Unique and authentic holiday experiences selected by Italian travel specialists 100% insured and protected Team of onsite regional experts Unrivalled knowledge and unparalleled expertise of the Italian territories Excellent value for money Bespoke and flexible holiday solutions for your clients.

www.bestholidaysinitaly.com General info: E info@ bestholidaysinitaly.com Sales email: E sales@ bestholidaysinitaly.com T 01 254 4280 M 087 917 0517

Skype: bestholidaysinitaly Twitter: @be_italy Facebook: www.facebook.com/ bestholidaysinitaly

Staff Incentives: In addition to the enhanced commercial terms that Travel Centres members enjoy with Best Holidays in Italy, Best Holidays in Italy will also offer additional individual incentives on a performance basis throughout the year.

100% Commissionable: We offer excellent rates of commission and every part of every holiday sold is commissionable, meaning great value for you, as well as your customers.

Training/Fams: We participate in Travel Centres Webinar programme but can also provide one-to-one and one-to-many training on site with specific agents. Travel Centres’ agents will be offered places on all FAM trips and training sessions.

Destinations Served:

Cancellation Policy:

The whole of Italy, all regions from North to South.

Cancellation penalties and procedures are as per our Booking Conditions (on www.bestholidaysinitaly.com and on our brochure).

Target Audience: All people who love Italian culture, architecture, scenery and especially food & wine; people who are looking for something different, like active & sport holidays; people who like exploring and travelling independently to discover authentic spots. We offer holidays to cater for couples, families, over 55s, solo travellers, honeymooners, wedding parties and so much more.

Co-Op Policy:

Brochure Distribution: To order our brochures please email info@bestholidaysinitaly.com.

General Information: Best Holidays in Italy agrees to partner with Travel Centres in respect of its annual conference and supplier workshop.

Best Holidays in Italy is happy to assist agents who proactively promote our product range. Campaigns must be agreed in advance and must relate to either online, print or radio media. 91

Ground Arrangements Discovery Puglia

ABOUT US: Discovery Puglia is the specialist of holidays in Apulia, the heel of the Italian boot; we provide any ground arrangements for individuals and groups. Our range of services includes accommodation (from budget to luxury, from self-catering to all inclusive), transfers, guided tours, cookery classes, food & wine tastings, bike tours and outdoor activities such as grape harvest, golf and water sports. What’s New For 2016: • •

• •

•

Extensive villas and self catering properties collection Cherry-picked seaside resorts, ideal for families, with flexible stays and within walking distance to cities & villages Shared transfer services from Bari and Brindisi airports An expanded range of active holidays such as walking tours, self guided bike tours and e-bike tours, including guaranteed-departure escorted bike tours A selection of cross-regional itineraries to discover Matera, UNESCO World Heritage Site, European Capital of Culture for 2019 and filming location for “The Passion of the Christ” by Mel Gibson.

www.discoverypuglia.com General info: info@discoverypuglia.com Reservations email: E reservations@ discoverypuglia.com Support email: support@discoverypuglia.com T 01 254 4280

M 087 917 0517 Skype: discoverypuglia Twitter: @discoverypuglia Facebook: facebook.com/discovery.puglia

Co-Op Policy:

Our extranet allows agents to make bookings directly on our website with their own account. Agents are welcome to register their account by clicking on the “Extranet Login” link in the footer of our homepage.

Discovery Puglia is happy to assist agents who proactively promote our product range. Campaigns must be agreed in advance and must relate to either online, print or radio media.

Why Book with us?

In addition to the enhanced commercial terms that Travel Centres members enjoy with Discovery Puglia, Discovery Puglia will also offer additional individual incentives on a performance basis throughout the year.

• • • • • •

Unique and authentic holiday experiences selected by the only Apulian travel specialists in Ireland 100% insured and protected Live like a local Unrivalled knowledge and unparalleled expertise of the Apulian territory Excellent value for money Bespoke and flexible holiday solutions for your clients.

Discovery Puglia doesn’t offer a mere holiday but a true experience; our packages include personally selected properties, authentic accommodation (ie. farmhouses, trulli, historic homes) and traditional activities to discover local culture and meet local people.

Destinations Served:

Staff Incentives:

100% Commissionable: We offer excellent rates of commission and every part of every holiday sold is commissionable, meaning great value for you, as well as your customers.

Training/Fams: We participate in Travel Centres Webinar programme but can also provide one-to-one and one-to-many training on site with specific agents, subject to availability/eligibility. Travel Centres’ agents will be offered places on all FAM trips and training sessions.

Puglia or Apulia in the south-east of Italy.

Cancellation Policy:

Target Audience:

Cancellation penalties and procedures are as per our Booking Conditions (on www.discoverypuglia.com and on our brochure).

All people who love Italian scenery, history, culture, architecture and especially food & wine; people who are looking for something different, enjoy cookery holidays, wine and organic produce; also people who like exploring and travel independently to discover authentic spots. Some areas of Puglia are perfect for those into walking holidays, bike tours and wild life. We offer holidays to cater for couples, families, over 55s, solo travellers, honeymooners, wedding parties and so much more.

Brochure Distribution: To order our brochures please email info@discoverypuglia.com

General Information: Discovery Puglia agrees to partner with Travel Centres in respect of its annual conference and supplier workshop 93

Ground Arrangements Metropolitan Touring

Rail travel allows you to truly experience a place while avoiding baggage allowances, airport security and long waits in departure lounges. Book with Railshop.ie today and enjoy the journey.

t 01 882 8679

| e railshop@atts.ie | w www.railshop.ie

Ground Arrangements RailShop.ie

ABOUT US: RailShop is an Irish company (a division of ATTS Travel Representation Solutions Ltd). We specialize in the sale of International Rail tickets and Passes for rail travel worldwide. Unique Selling Points: • •

• • •

The only International Rail Reservations company in Ireland Amtrak, DB Bahn, Eurostar, Italo, SBB, SNCB Europe, SNCF Voyage, Thalys, Trenitalia, Renfe, UK Rail, Heathrow Express, and many more Rail Operators. Special Group rates eticketing and TODs (paper tickets for some destinations) InterRail Global and one Country passes in Europe, Rail passes for the UK, Scandinavia, Japan, China, Australia, the USA and Canada Competitive prices InterRail Pass, itinerary planning and reservations all in one place Travel Agents nationwide use our service

Let’s build business together in 2016: We are passionate about International Rail and our expert team can take the pain out of finding the best train options for your clients. Within a month, savvy travel agents can save 10 times more of their time by using RailShop for all their International train journey enquiries. Don’t shy away from selling International Rail, RailShop can partner you to success in 2016.

www.railshop.ie Contact : RailShop 93b Lagan Road Dublin Industrial Estate Glasnevin Dublin 11 T 01 882 8679 E railshop@atts.ie W www.railshop.ie

Note, if your tickets cannot be issued as etickets or tickets on departure we will issue and post your tickets to you. If you have a specific product or journey that you cannot easily book on our website fill in our Journey request form and we will come back to you within one working day, email railshop@atts.ie or call us directly and we will be happy to assist you.

Agents Training: • •

Join our Breakfast Club Request a webinar

Destinations Covered: Our experienced team can offer agents point to point rail tickets for extensive destinations in the UK and Mainland Europe and a comprehensive range of rail passes. In addition to InterRail Global and one Country passes in Europe we can provide rail passes for the UK, Scandinavia, Japan, Australia and the USA, all at competitive prices. Whether you are booking your clients for business or pleasure RailShop can provide you with the rail product you need.

ATTS Travel Representation Solutions

Insurance Accident & General

Accident & General have been providing Fairsure Travel Insurance to the Irish travel trade since 1969. We have a reputation for providing quality travel insurance that truly protects both the Agent and their clients. We only sell travel related products and are dedicated to the travel industry. What makes us special?

www.accidentgeneral.ie

We tailor our policies specifically for use in the Irish travel trade and fully understand that our partners brand and reputation are of the utmost importance. That is why we offer an inclusive product range that has winter sports, hazardous activities, golf & business all in the core policy.

Accident & General IB Distillery Court 537 North Circular Road Dublin 1

Why is this important to you? It means at point of sale you are confident in the cover you are providing to your client and that the policy you are selling contains the necessary cover they require. It also minimises the amount of questions that need to be asked of the client at point of sale to ensure adequate coverage. This is the hallmark of A&G – making sure your client is covered, with a straightforward sales journey supported by excellent after sales service.

All Travel Insurance is the same – isn’t it? Quite simply – No. A simple comparison of a table of benefits gives an incomplete picture. The true worth of a travel insurance policy is within the policy wording. A&G have extensive policy coverage that we believe provides superior protection. The true value of an insurance policy is found at the time of a claim. A&G are proud of our customer satisfaction levels – and have received zero ombudsman complaints in the last 5+ years.

Product Range • Single Trip (4 Levels of cover – Silver, Gold, Platinum, Platinum Plus) • Multi Trip (4 levels of cover, as above) • Explorer (Backpacker) (3 levels of cover, Silver, Gold, Platinum) • European Motor Breakdown In addition to the core travel products, we can offer:• event cancellation • cruise connection • non operation of flight (travel disruption) • natural disaster and much more . . .

Telephone: T 01 874 8458 E sales@accidentgeneral.ie

Business Development: Craig Donnelly E cdonnelly@accidentgeneral.ie Noel Kavanagh E nkavanagh @accidentgeneral.ie Agent Support Manager Adrienne Cullen E acullen@accidentgeneral.ie

Did you know? Accident & General innovate in the travel insurance sector by constantly analysing claims and sales data while recognising the changing needs of Travel Agents and their clients. This helps us to tailor our policies to suit those needs. Here are some examples:• Platinum - winter sports, hazardous activities, golf and business all included (no add on) • Tailor Made- We can strip out inclusive elements of Platinum to make it more competitive. • Platinum Plus - cancellation cover for relatives pre-existing medical conditions • Extensive personal property sections – e.g. mobile phones are covered, high single article limits • Family insurance – pay half price for the first child – the rest are free • Excess – No excess on Platinum or Platinum Plus. The excess does not increase for hazardous pursuits or winter sports. • And much more. . .

Technology A&G’s issuing system is straight forward and easy to use. The sale price can be changed and it protects both the agent and their clients by sending a clear medical warranty questionnaire and full policy documentation at the time of sale.

Interested and would like further information? Simply contact Craig on 01 874 8458 or email cdonnelly@accidentgeneral.ie

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Insurance Blue Insurances

About Us: Blue Insurances Ltd is the industry’s leading supplier of Travel Insurance and also the preferred supplier of the TravelCentres. We were once again voted Best Travel Insurance Supplier in 2015 with thanks to the support from all of our agents. Staff Incentives:

www.blueinsurance.ie

We offer a 25% discount on all Travel Insurance policies. We will also offer Travel Centres members a discount on our other products. A full list of our products can be seen on our website.

Plaza 212, Blanchardstown Corporate Park, Blanchardstown, Dublin 15

Travel Manager: Jason Whelan E Jason@blueinsurance.ie

Telephone: T 01 247 8900 F 0818 484 485 E info@blueinsurance.ie

Admin Support: Brian Geraghty E Brian@blueinsurance.ie Jackie Coughlan E Jackie@blueinsurance.ie

Key Selling Points: • •

•

• •

Always ensure that the policy is issued at the time of the booking or paying deposit. Always advise clients of the terms and conditions relating to health check and ensure you keep a copy of the signed health check form on file for each client. Capture clients Private health Insurance details where possible to ensure a cheaper quote for clients and remove the need to phone HealthCheck. Offer all clients the option to add on the additional covers. Be sure to enter clients full details when booking a policy including mobile number and email so that they will receive their confirmation by text and email. Top Tip: The email record will give you proof the client received full documentation.

Policy Age Limits: • • • •

Single Trip – 86 Years Annual Multi Trip – 75 Years Backpacker – 49 Years WinterSports – 65 Years

Key Additional Covers: Travel Disruption Summary • If a flight is cancelled or delayed for more than 12 hours it covers additional accommodation and Travel costs up to €1,000.(Do not have to be checked in). • If a flight is cancelled or delayed for more than 12 hours then you can claim back up to €1,000 for irrecoverable unused Travel and Accommodation costs should you cancel. (Do not have to be checked in) • Claim back up to €1,000 for accommodation if you have to be moved from your current location or cut your trip short because of Flood, earthquake, volcanic eruption etc. • Covers cancellation or curtailment charges should the Foreign & Common wealth office or World Health Organisation advise against travel the country or specific are you are travelling to. • Gives control of the situation and the added security that you have sufficient cover should an Airline cancel, delay or redirect a flight after take-off.

N.B. 1. There is a 7 day moratorium period. The Travel Disruption extension is not valid until 7 days after additional premium is paid. 2. Cannot claim for anything existing or being publicly announced on the date you purchase the cover or book the trip. (e.g. Strike, Closure of Airports etc) Cruise Connection Summary • Covers additional onward Travel and Accommodation Expenses in reaching the next available embarkation point of the cruise itinerary if you fail to arrive at the original embarkation point in time due to failure of any scheduled Public transport, the failure of your booked cruise ship, strike, industrial action or adverse weather conditions. N.B. You must allow sufficient time between schedule transports.

Training: Throughout the year if you require a refresher training on our product or you may have new members of staff then please contact Jason on 01 247 8900 and he will be happy to arrange training for a time that suits you. Blue are also happy to provide sales training on how to sell the insurance product and how to maximise your sales.

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Be Where Your Customers Are. Get Social.

Social Media Education Programmes Social Media Marketing Solutions

Digital Strategy & Planning Social Media Management

in For more information or to arrange a free consultation call 01 547 7884 www.synneo.ie

Technology SynNeo

We have years of experience from within the travel industry. We know the business and we know the travel consumer. Combine that knowledge with our online marketing skills and we are the perfect business partner for your organisation. Our ethos is simple. It is to provide straight talking, practical training and consultancy to help you target the ever growing number of online travel consumers and turn them into conversions. Travel Brands & Social Media Social media is now an integral part of marketing for travel brands. It happened fast and for many who initially thought it was nothing more than a passing fad, they’ve re-evaluated that thinking. Today’s modern travel marketer knows harnessing social along with other marketing initiatives is the most powerful way to grow brand awareness and generate leads.

The Customer Experience & Your Bottom Line Business as usual has changed forever Part of understanding how social works is to acknowledge the customer’s behaviour has changed. And those behaviours are impacting your bottom line. Today’s savvy travel consumer is researching his travel online before making any purchasing decisions. For brands with no understanding of what matters to customers in this discovery stage of their travel planning, could be the difference between losing a booking or gaining a new client.

Social Sharing In this evolving customer buying journey, sharing experiences is the norm. People share everything from reviews to recommendations and they have the power to influence other’s perceptions and decisions about your brand. The online consumer can be a formidable advocate for your company. For that to happen means investing in creating content to engage them, and customer experiences to have them wanting more. To help you evolve along with this new connected travel consumer, SynNeo offers the following services:

www.synneo.ie To arrange a consultation or find out more: Contact: T 01 547 7884 E carolesmith@synneo.ie Social Media Training Our training programmes are customised to suit your needs. We offer training on how to use Twitter, Facebook, LinkedIn, YouTube, and Blogging. We cover social media psychology to help you get inside the minds of your consumers and learn what it is they want to see from you. Digital Strategy Planning We offer a full digital marketing diagnostic service designed to give an overview of your online presence. It’s followed up with a report giving recommendations and if required training to implement them. Content Creation We will author and design images to strategically target your ideal audiences on your various social sites over weekly/ monthly periods. We also offer a blogging service for those times when you don’t have the skill in-house. Social Media Site Management If you need support with social site management we can do it for you. We offer both short and long-term management packages. Social Advertising If you’re just getting started using the ad options available on Facebook, our training will guide you through how to define your ideal customers, how to segment specific groups and then target your ads in such a way that you create a successful campaign with positive results.

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IT SUPPORT FOR TRAVEL AGENTS

Our Services include: 

IT Support & Maintenance



Complimentary IT Audit



Backup & Disaster Recovery



Server’s, PC’s, Laptop’s & IT equipment



Website Hosting & Wi-Fi Solutions



Office 365 Cloud Email

Call us on 091 477600 or Email: sales@tecsupport.com

Web: www.tecsupport.com

Technology TecSupport

TecSupport is an IT services company based in Galway and Dublin that specialises in the supply, delivery and management of IT solutions to companies of all sizes across Ireland. TecSupport has continued to grow by successfully delivering better value, considerably reduced IT costs and a reliable service for our customers. Unique Selling Points TecSupport’s managed helpdesk system ensures that your IT setup is supported in a timely and quality manner. We provide IT support and maintenance for your entire IT network and equipment along with a range of other services such as website and email hosting and cloud computing services. In addition to this, TecSupport also supply all brands of IT related Hardware & Software. We provide not only the most competitive pricing but also the best advice on what solution best suits your needs. TecSupport offer a complimentary IT audit whereby we will come to your office, survey your IT infrastructure and then follow up with a report to outline our findings, recommendations and quotation.

Services Available IT Support Packages TecSupport provide services to companies of all sizes and offer a range of packages that can be tailored to your needs. Our managed helpdesk ensures that customers get a quality service dealt within a timely fashion. Backup & Disaster Recovery We work with many clients on multi- platform solutions depending on their specific criteria and the demands of their individual business and the effect any downtime may have on it. Our disaster recovery solutions ensure your data is secure and downtime is at a minimum for your business.

www.tecsupport.com Galway Office: TecSupport Innovation House, Ballybrit Business Park, Ballybrit, Galway, Ireland T 091 477 600 E sales@tecsupport.com Dublin Office: TecSupport Unit K18, Drinan Enterprise Centre Swords Enterprise Park, Feiltrim Road Swords, Co.Dublin T 01 554 5980 E sales@tecsupport.com

Hosting & Wi-Fi Solutions TecSupport provide a range of web and email hosting. Register or renew your domains & hosted anti-spam for your email. Office 365 Cloud Email Do you want to know how cloud email can help you? Microsoft Office 365 is a set of web-enabled tools that allow you access your email, documents, contacts, and calendars from anywhere, on any device. Contact us today for a solution to suit you.

Hardware & Software TecSupport supply all brands of IT related Hardware & Software at extremely competitive prices. But we also provide the expertise to help you choose the most affordable and suitable hardware for your business.

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Technology Travelport

Travelport is a leading Travel Commerce Platform providing distribution, technology, payment and other solutions for the global travel and tourism industry. We facilitate travel commerce by connecting the world’s leading travel providers, such as airlines and hotel chains, with online and offline travel agencies. Our proprietary business to business (‘B2B’) Travel Commerce Platform combines state-of-the-art technology with industry leading features, functionality and innovative solutions. Since 2012 we have strategically invested over $580m in our Platform to help meet the unmet needs of the travel industry which is continually evolving. Award-winning technology A key component of our Travel Commerce Platform is the award-winning point of sale solution, Travelport Smartpoint, which is successfully driving higher productivity and increasing profits for our travel agency customers. This product provides agents with real-time access to Travelport’s unrivalled content, including some of the world’s leading airlines and low cost carriers, over 650,000 unique hotel properties (550,000 of which are independents) and 35,000 car rental locations. Travelport Smartpoint provides upselling and cross-selling opportunities through the integration of Travelport Rich Content and Branding, the innovative merchandising solution for airlines. The solution continues to attract the world’s leading airlines from all major geographies. Over 120 airlines have now signed up with over 90 airlines already live, enabling them to easily demonstrate their full value, content and offers to travel agencies. By utilizing this unique technology, travel agents have the opportunity to compare and sell airline products and services more effectively, better understand the airline’s offering and increase revenues by selling additional services including paid seats, extra bags, special meals and on-board Wi-Fi. It mirrors for travel agents the experience of consumers booking hotel and car rental online, by allowing them to access enhanced features including pictures, comparisons and maps, all within one workflow.

What’s new? We have put further investment into Travelport Smartpoint and released a new version of the product this year. This enhanced version enables travel agents to access an airlines’ branded fares and ancillaries at the availability, fare quote and fare shop stages of the booking process, providing a new level of product insight and information at the key stages in the customer buying experience. In addition, travellers can be better informed about the products available to them, the cost of the next product up and the ancillary products available, to tailor their journey to their specific requirements.

www.travelport.com/ie Travelport Ireland Sales: E sales.ie@travelport.com Sales Team: T 01 6020444

Further enhancements also include reducing the number of clicks required to access important information and the ability for agents to book and pay for the wide portfolio of low cost carriers that Travelport has integrated into its platform, using debit cards (in addition to credit cards) within the same booking workflow. The new version of Travelport Smartpoint is the latest showcase for Travelport Rich Content and Branding.

Award winning team Travelport Ireland were very proud to have won “Best Technology Supplier” and “Best Agent Friendly” Awards at the 2014 ITTN Awards; a tribute to the hard work and dedication of the Travelport Ireland team and fitting recognition of the quality of our Technology. Travelport is a trusted partner in helping to generate growth and drive revenue for our customers’ businesses. This year, in the UK and Ireland, Travelport has won a number of awards which recognise innovation in the travel industry, including ‘Technology Business of the Year’ at the Travel Trade Gazette Awards and ‘Best Business Development Team’ at The People Awards. Please contact us to find out how we can be a trusted partner and help generate growth and revenue for your business.

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Tour Operators Breakaway

About Us: Breakaway.ie is an Irish owned family travel business serving Irish travel agents since 1968. As as an officially appointed distributor of Disneyland Paris since the gates first opened in 1992, we believe we are the experts in all things “Disney”. Disneyland Paris 2016: There are over 50 world class attractions at Disneyland Paris. There is so much to do it is not surprising that it is the favourite family European destination. It’s not just for kids you know! There are plenty of high thrill attractions to choose from for the older kids and for the girls – you can shop till you drop at Disneyland Paris with Disney merchandise and collectables on sale at every corner. The highlight of the day has to be the award winning Disney Dreams award winning laser show with explosions of light, colour incredible lasers, fantastic fountains and an extraordinary finale. Everyone should experience the magic of Disneyland Paris

What’s happening this year. • • • •

Swing into Spring: March to May 2016 Extra Long Summer Days: June to September 2016 Halloween Festival: October 2016 Christmas comes Early: November 2016 to January 2017

Unique Selling Points: • • • •

www.breakaway.ie Dedicated travel agents line: T 01 607 9999 E admin@breakaway.ie

Targeting Audience: Families, Teenagers, Couples

Sales/Marketing: Breakaway are happy to work with our agents by supplying sales material, brochures, standees and flyers.

Brochure Distribution: Brochures are distributed 3 times during a year. Stocks of our brochures are held by RTS, please contact us if you wish to order more brochures.

Training: Breakaway can provide online or onsite training of our Disney product.

Disneyland Paris online booking engine Live availability and easy to view discounts Dedicated Trade Support – renowned for our Service Excellence. Disney white label and API options available for your website.

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ONE SHOT. ONE LIFE. MAKE IT COUNT. CONTIKI TRAVEL STYLES FESTIVALS & SHORT STAYS SAILING & CRUISE WINTER & SKI FREESTYLE CAMPING HIGH ENERGY DISCOVERY PLUS HOTEL STAYS

EXPERIENCE USA & CANADA, LATIN AMERICA, EUROPE, AUSTRALIA, ASIA, NEW ZEALAND

Tour Operators Contiki

About Us: Contiki invented group travel for young people in 1962 and weâ&#x20AC;&#x2122;ve spent the past 53 years perfecting it. Contiki offers tours that explore amazing destinations with groups of 18-35 year olds from around the world who share a passion for adventure and wish to travel with like-minded travellers. Contiki offers over 270 trips around the world and plenty of departure dates and destinations to choose from. Unique Selling Point We know no traveller is the same, which is why we offer eight travel styles to choose from to create a trip that is perfect for you. While creating the tours we strive to discover new things in every nook and cranny of the world. Contiki is well known for solo travelers, which means you do not need to travel as a couple or with friends, meaning you will have a ton of opportunities to make new friends.

www.thetravelcorporation.com www.contiki.com

Target Audience

Reservations Call us free phone T 1800 98 98 98 and select option 3 E reservations@contiki.com

Contiki is all about exploring the world with likeminded people, which is why we only run trips for 18-35 year olds. As the tours are so diverse you can expect to join a group of travellers from around the world on our trips to Europe, Australia, North America, New Zealand, Asia and Latin America.

Sales and Marketing

Contact Details The Travel Corporation, Travel House, 27 Merrion Square, Dublin 2

Country Manager Sharon Jordan M 086 782 3911 E Sharon.jordan@bookttcie.com

TTC provides strong commercial terms and override commission possibilities. We are also delighted to work with any travel agency on the individual basis for any in-house marketing strategy. We offer a full and dedicated sales support team based in Dublin and on the road.

Sales & Marketing office Sales & Events Bryony T 01 775 3803 E bryony.aistonross@bookttcie.com Business Development Egle T 01 775 3804 M 086 029 4168 E egle.g@bookttcie.com Marketing & PR Lainey T 01 775 3805 E lainey.quinn@bookttcie.com

Brochure distribution Brochure distribution is via RTS. To order any of our brochures please email: egle.g@bookttcie.com

Agent Concessions

General Information

Training & Familiarisation trips Travel centresâ&#x20AC;&#x2122; agents will be offered places on all fam trips and training sessions.

Payment terms The deposit must be paid within the 7 days of booking or the reservation will be automatically cancelled. The full amount payable must be paid within 45 days of your departure.

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Tour Operators Crystal/Al Fresco

Crystal Holidays are Ireland leading Tour Operator . During the summer season we have hand picked a range of beach destinations that are intentionally away from the mainstream resorts, alongside your favourite lakes and mountains. Crystal Ski Holidays were voted Irelandâ&#x20AC;&#x2122;s Best Ski Tour Operator 2014-15. For us, the mountain is everything. We love it as much as you do. We find the best places to ski and the most exciting mountains to spend time in. Unique Selling Points: We have a holiday to suit every pocket.

Destinations: Crystal Ski offer holidays to Austria, Andorra, Italy, France, Slovenia, Switzerland, USA and Canada, Crystal Summer offer holidays to Austria, Italy, Switzerland, Germany, Slovenia, Crystal Al Fresco offer holiday Parks in Europe.

Address: 18-19 Duke Street, Dublin 2

Operations: T 01 433 1039

Dedicated Reservations Line: T 01 433 1028

Website: https://agent.crystalski.ie https://agent.crystalsummer.ie

Target Audience:

Credit Terms:

Ski: Singles, Groups, Families, Summer: Walkers, Families, Honeymooners, Couples, Al Fresco: Families.

Co-Op Policy:

Unless otherwise stated, all outstanding balances must be paid in full and cleared, at least ten weeks prior to departure. Crystal Holidays reserves the right to cancel any bookings for whom a balance remains outstanding beyond the recommended time deadline.

Crystal Holidays will match any price that you or your clients come across from time to time as long as the comparison is on a like-for-like basis.

Brochure Distribution:

Co-Op Policy: Contact your local Travel Agent is featured on all our Press Advertising.

Sales/Marketing: In addition to the enhanced commercial terms that Travel Centre members enjoy with Crystal Holidays. Crystal Holidays will also provide an additional 10% discount for Travel Centre agents and partner on our Ski and Summer Products. For Al Fresco holidays please contact our reservation staff for offers.

Agent Concessions: Voucher promotions run on all products throughout the year.

Training/Fams: We participate in Travel Centres Webinar programme but can also provide one-to-one and one-to-many training on site with specific agents, subject to availability/eligibility. Crystal Holidays may operate small escorted fam tours from time to time and invitations to participate will be based on agent sales for the current season.

Brochure drops will be made at regular intervals and will be outsourced to a third party. Brochure supplies will be proportionate to previous yearsâ&#x20AC;&#x2122; sales.

General Information: Crystal Holidays agrees to partner with Travel Centres in respect of its annual conference and supplier workshop. The company also agrees to maintain a dedicated telephone line 01 433 1028 for reservations in order to streamline the services levels provided, particularly during the busiest booking periods. Full details of our commercial terms with Travel Centres are contained within a separate document that can be accessed through Travel Centres agent intranet, the link to which can be found on the Travel Bug web site. Members are reminded that these negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice.

Cancellation Policy: Cancellation penalties and procedures are as per our published booking conditions. 115

Tour Operators Eurocamp

It’s the start of a different kind of holiday… At Eurocamp, we want to set your customers free from the daily grind and discover a different kind of holiday. We’ve spent over 40 years helping families and couples find their ideal active, cultural or relaxing holiday – this all begins with our choice of locations… Location, location, location Your customers can choose from over 160 specially selected parcs across Europe. You’ll find our parcs directly on the beach, at the foot of the mountains or close to capital cities –from the Costa Brava, French Riviera and the Italian Lakes, to Holland, Germany and Croatia.

Parc life We offer a wide range of locations – from traditional campsites to large holiday villages or resorts – which we call our parcs. Lots of parcs are packed with a variety of topnotch facilities including huge pool complexes, free kids’ clubs, sporting activities and even spas!

www.eurocamp.ie Address: Eurocamp, 78-80 South Mall, Cork

Accounts: T 021 425 2310

Camping, reinvented

Reservations: T 021 425 2300

Agent Website: W www.eurocamp4agents.ie

We offer a range of accommodation you won’t find anywhere else, including Holiday Homes, Lodges, Classic and Safari Tents, as well as Tree Houses and Lake Houses. All customers will have their own outdoor space or decking and enjoy the feeling of stepping out onto grass, not concrete.

Flexible travel and timings We want customers to enjoy their holiday, their way. That’s why we we’re happy for them to arrive any day of the week, stay as little or as long as they like, and even stay at more than one parc. We can help with the getaway, too and will organise flights, ferry crossings and car hire to any of our parcs.

Designed for every stage of life • Preschool families – Guide your younger families towards our Little Eurocampers Paradise Parcs. These 20 special parcs have been designed for families with little ones; offering free baby and toddler clubs, safe accommodation and lots of toddler-friendly extras like safety gates and toilet steps. • Families with school & teenage kids – Let them know about our parcs that are great for Full on Fun or Explore and Adventure. Each is packed with activities and nearby locations that offer customers the chance to experience one or both of those kinds of holidays. Think vibrant resorts and beaches on the doorstep, or new water sports and stunning natural spots. • Adults –Show adults of all ages the top cultural locations we offer – we like to call these our Authentic Europe experiences. Here, they’ll find lots of local culture, wonderful flavours and chances to discover famous or even undiscovered sights. • Not forgetting Rover – Dogs aren’t just pets, they’re part of the family too. That’s why four-legged friends are welcome on all of our parcs from as little as €4.50 per night.

Savings just for you Sound like your kind of thing? You can save up to 20% on your holiday with our special concessions for travel agents. Call us on (021) 425 2300 to find out more.

Eurocamp training We’re happy to come in and arrange in-house training for you and your team. Just give us a call: (021) 425 2300

Need more brochures? We’ll drop brochures off with you regularly, but if you need anymore, call: (021) 425 2300

Tickets Travel Agents can now download your customers tickets from your website www.eurocamp4agents.ie 4 weeks prior to your customers departure.

What to do if there’s a cancellation You’ll find our cancellation policy in our booking conditions, listed in our brochure and on our website: www.eurocamp.ie/information/booking-terms-conditions

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Tour Operators Insight Vacations

About Us: Insight Vacationsâ&#x20AC;&#x2122; are a leading luxury escorted tour operator and experts in touring Europe and the Eastern Mediterranean and offer the same legendary high standards and perfectly planned touring itineraries to guests travelling to USA, Canada, South America, India and Nepal. Insight Vacations offer a signature experience on all their luxury escorted tours. Unique Selling Point Insight offers vacations to 43 countries in Europe, more than any other tour operator and there are also tours to the USA, Canada, Hawaii, Peru and the Indian sub-continent. Our luxury escorted tours include coaches with business class legroom, signature experiences and priority access, legendary routes as well as smaller group sizes.

Target Audience All of our guests have a passion for travel, fun and discovery. They enjoy high standards of service, expert knowledge and want to really get behind the scenes of the destination they have chosen to holiday in. Travellers may come solo, as couples, families or with friends and they join us from all over the English speaking world.

Our all-Inclusive concept includes

www.thetravelcorporation.com www.insightvacations.com Contact Details The Travel Corporation, Travel House, 27 Merrion Square, Dublin 2 Reservations Call us free phone T 1800 98 98 98 and select option 1 E reservations@insightvacations.ie Country Manager Sharon Jordan M 086 782 3911 E Sharon.jordan@bookttcie.com

Insights luxury escorted tours include certain meals excursions and entrance fees (as detailed in itineraries), all scheduled airport transfers, and Wi-Fi access is available in the majority of Insight hotels and is also generally available on touring coaches.

Brochure distribution

Sales and Marketing

Brochure distribution is via RTS. To order any of our brochures please email: egle.g@bookttcie.com

TTC provides strong commercial terms and override commission possibilities. We are also delighted to work with any travel agency on the individual basis for any inhouse marketing strategy. We offer a full and dedicated sales support team based in Dublin and on the road.

Agent Concessions We offer an ongoing promotions and incentives for all agents. Any personal holiday requests should be emailed to Sharon Jordan at: sharon.jordan@bookttcie.com, and discounts will be offered on an individual basis. We strongly encourage agents to take our holidays and experience them first hand for themselves.

Training & Familiarisation trips Travel centresâ&#x20AC;&#x2122; agents will be offered places on all fam trips and training sessions.

Payment terms

General Information TTC agrees to partner with the Travel Centres in respect of its annual conference and supplier workshop. The company also agrees to maintain a dedicated phone line 1800 98 98 98 for reservations and 01 775 3803 for internal sales and support. Members are reminded that our negotiated commercial terms are strictly private and confidential and their contents may not be revealed to any third party under any circumstances. Failure to adhere to this confidentiality may result in these enhanced commercial terms being summarily withdrawn without notice. Please make all cheques and payments out to The Travel Corporation Ireland Limited. Video library: https://www.insightvacations.com/eu/ community/video-gallery

Deposit must be paid within 7 days of booking. The final payment must be made 45 days prior to departure for all itineraries except for La Serenissima which should be paid 80 days before departure. 119

European & Worldwide

Escorted tours & River Cruising 2016

iviera Travel endeavours to exceed the expectations of travellers with our fascinating and innovative European and Worldwide fully escorted tours. We also offer a wide variety of Luxury European River Cruises, all led by our outstanding tour directors. We are passionate about creating an experience that delivers on all counts for our clients in terms of quality, value, experience and service. This may seem obvious, but we genuinely think we do this better than anyone else in our market and we back this up with the testimonials of our clients. We have holidays which vary in price according to destination, from €429 with an average spend of over €900 per person. Repeat bookers are now in excess of 30% each year and still growing which is a clear endorsement from our clients that the quality and value we offer is working. Also working with our quality media partners should also reassure you, as effectively they endorse what we do on a daily basis.

• The UK’s largest Overseas Escorted Tour Operator – Carrying over 110,000 passengers a year • Escorted Tours by air from only €429pp with Dublin/Belfast departures • Luxury River Cruises starting from only €1,429pp for eight days, including flights • Fully Bonded • Price Promise – No Surcharge Guarantee • Award winning service • Carefully designed itineraries • Excellent tour managers • Typically four-star standard • Exceptional Value for Money • Much more included – no selling of additional excursions on holiday • A real passion for places and people • Very low complaint ratio • We listen to our customers feedback and adapt • Unbiased advice • High commission levels • No discounting

For reservations contact our Dublin Office on 01-9056300 E-mail enquieries: help@rivieratravel.ie Tel: 01 905 6300 Fax: 01 905 6301 www.rivieratravel.ie

Fully escorted tours

Riviera Travel

We offer our trade partners: • Competitive commission levels • No direct discounting • Dedicated agency support

• Bulk brochure distribution • Agents online booking facility • Online training module

Cancellation policy In accordance with our booking conditions the following cancellation charges apply based on the period before departure when cancellation notice is received more than 56 days - deposit only; 56 - 31 days - 50%; 30 - 15 days - 95%; 14 days or less - 100%. Please note for European cruises, the cancellation charges are as follows: more than 56 days - deposit only; 56 - 31 days - 80%; 30 - 15 days - 95%; 14 days or less – 100% (charges shown as a % of the holiday price). Cancellation of certain transport arrangements, typically flight upgrades, connecting flights and train tickets can result in up to 100% cancellation charges regardless of the notice of period given to us. Brochure Distribution Both River Cruise and Escorted tours brochures are distributed regularly during the year by RTS. Extra brochures can be ordered at travelagents@rivieratravel.ie Our Brochures

The Escorted tours Brochure contains 35 handpicked tours covering 22 countries across the continents of Africa, America, Asia and Europe. The River Cruise brochure includes 11 bespoke itineraries on our 4 and 5-Star Luxury Ships on Europe’s finest Rivers. Riviera Travel Chase House City Junction Business Park Malahide Road Northern Cross, Dublin, D17 AK63 Holidays organised by and subject to the booking conditions of Riviera Travel, Chase House, City Junction Business Park, Malahide Road, Northern Cross, Dublin D17 AK63. Fully licensed and bonded by CAR (T.O. 257). Per person prices based on two sharing a twin cabin. Single cabins available at a supplement. Additional entrance costs may apply. Images used in conjunction with Riviera Travel.

We go further

ALL YOU HAVE TO DO IS RELAX Relax. Put your feet up. Our holidays are full of everything you need for a fabulous escape to the guaranteed sunshine of Egypt’s Red Sea Riviera. And this year we’re taking our award-winning service further with our new winter sun and summer departures direct from Ireland. So all you need to remember are your sunglasses. • • • • •

Great value holidays with no hidden extras Hand-picked 4 and 5 star hotels checked out by us 20kg luggage allowance, resorts transfers and free late checkout Guaranteed child prices – just €499, any date, any duration 95% of our customers would recommend us

All Inclusive from

€699

Fly direct from

Dublin Child Price Guarantee

Speak to us today on 01 685 5550 or visit redseaholidays.ie/agent Subject to availability; may be withdrawn at any time. Minimum 2 adults sharing. Low Deposit applies for holidays booked more than 10 weeks from date of departure. Child price guarantee and free late checkout: selected hotels. Other conditions apply; see brochure for details. ® Red Sea Holidays logo is a registered trade mark of Red Sea Holidays Ltd. © 2015.

Tour Operators Red Sea Holidays

Egypt is the original guaranteed sunshine destination and has been welcoming visitors for more than 5,000 years. Since launching in the UK in 2009, Red Sea Holidays has grown to become the UK’s leading independent tour operator to Egypt. And this year we’re taking our award-winning service even further with more summer departure dates, and brand new winter sun departures direct from Ireland. Why choose Red Sea Holidays? Red Sea Holidays is part of Egypt’s leading independent holiday group. You can rest assured that you are getting expert advice from people who know the destination and can help you choose your perfect holiday, whether it is a last minute getaway, or planning ahead for a special celebration.

Helping your clients go further for less Our holiday packages include more as standard: • Flights with reputable airlines • Generous luggage allowance of 20kg plus 5kg carry-on • Free transfers between airport and hotel • The services of a local representative • Free late checkout at all Red Sea Hotels • AlI Irish and overseas taxes, airport taxes and security charges

Giving you the right advice Our holiday advisers are just a call away. They visit each resort so there’s always someone available who we can answer your questions with facts not guesses and advise you on the important things, like how far the beach will be, when the kids club is open and what on Earth baba ganoush is.

Exclusive product range Our select collection of 4 and 5 star hotels in Sharm el Sheikh and Dahab have been vetted personally by our team for quality, service, location and value. Most offer all inclusive catering and many are exclusive to Red Sea Holidays in Ireland. Best of all are available direct from Dublin.

Pre-bookable excursions Take in some of Egypt’s many treasures with our extensive range of excursions and tours. There are trips to all the most popular spots including Cairo and Luxor, plus some hidden gems too. The Red Sea is one of the worlds’ best diving destinations and we offer packages for all levels of ability from beginners to full PADI qualification. All are available to prebook before departure and are fully commissionable.

Great for families Family-friendly hotels offer loads of fun family entertainment, activities and pools, plus peace of mind for parents with hasslefree all inclusive options, supervised kids‘ clubs and gently sloping beaches. They are great value too with guaranteed flat rate child prices on all Red Sea Hotels accommodation — any date, any duration, even in the school holidays.

100% Commissionable We offer excellent rates of commission, and every part of every holiday sold is commissionable – meaning great value for you, as well as your customers.

Contact details Address: 3-4 Merrion Place Dublin 2 Niall McDonnell T 01 685 5520 E niall.mcdonnell@redseaholidays.ie Agent Support T 01 685 5550 e agentsupport@redseaholidays.ie Agent website www.redseaholidays.ie/agents Viewdata RED#

Training & Support We offer a year-round programme of educational visits to our resorts, plus agent support, marketing materials and even tailored training programmes.

Agent Concessions There’s no better way to understand our holidays than to enjoy one yourself. Travel agents enjoy a concession of 50% off Red Sea Hotels packages.

Safety is assured We take safety very seriously. We carry out our own health and safety checks on all our accommodation, plus all Red Sea Hotels accommodation is independently inspected by CheckSafetyFirst.com.

Book with confidence We are part of a family-owned travel business that has been operating for more than 26 years, and every one of our holidays is 100% protected by our Tour Operating Licence.

Award-winning service, year after year In our customer satisfaction surveys, an amazing 95% of customers rate their holiday experience as good or excellent. That’s a good start, but we’re working hard on the last 5%, too! Our customers have even helped vote us “Best Holiday Company to North Africa” for four years in a row in the British Travel Awards. 123

Celebrating

Licensed and Bonded No: TO 101

Years in Business

WE’VE GOT THE WORLD COVERED

100% IRISH OWNED 100% IRISH OPERATED 100% LICENSED & BONDED Winter Sun Lanzarote • Gran Canaria Fuerteventura Morocco • Turkey

From €369 Cruise Europe • Mediterranean Caribbean • Mexico • Canada Alaska • New England • USA Worldwide

From €599 Worldwide Caribbean • Dubai • Maldives • Mauritius • Thailand Malaysia • Bali • Seychelles South Africa & many more!

From €845

Summer Sun Algarve • Bulgaria • Costa Del Sol • Canary Islands • Lisbon Coast Madeira • Majorca • Morocco Sicily • Sorrento • Turkey Menorca • Lake Garda

Orlando • New York • Las Vegas • Boston Chicago • San Francisco Los Angeles Deep South & many more!

From €369

From €599

Lapland

Canada & Alaska USA & Hawaii Latin America & A Winter Wonderland

Mexico & India Africa OneAsiaand Two Eastern Mediterranean

Night Trips Europe from €859

Escorted Tours Canada & Alaska • USA & Hawaii • Latin America & Mexico

• Asia & India • Africa Eastern Mediterranean • Europe

more exclusive more inclusive

Leading The Way in River Cruising

Quality ALL INCLUSIVE Holidays

Europe Africa • Myanmar Vietnam & Cambodia

From €899

Turkey The Turkish Specialist Kusadasi • Altinkum Bodrum • Gumbet • Bitez

From €359 G Adventures Authentic small group tours bringing you face to face with the world’s most fascinating cultures, landscapes & awe-inspiring wildlife.

From €895 AmaWaterways River Cruise

Stylish accommodation, sports and activities, fine food ...everything’s included. NO HIDDEN COSTS!

USA & Canada

From €999 Mark Warner Beautiful unspoilt locations, sunshine, clear warm water, fantastic children’s clubs and all of your favourite activities including tennis, watersports, biking and more.

From €1959

From €889

Prices are per person and include flights, accommodation & taxes. Services of a Sunway Rep, 20kg bag and transfers included in Summer & Winter sun holidays. Flights are not included in Cruise, Adventures & Escorted tours price. Subject to availability.

2015 Award Winners • Voted Best Sun Holiday Tour Operator • Best Specialist Tour Operator • Best Long Haul Tour Operator

Flights from Dublin, Cork & Shannon Travel Agents Give You Choice

Tour Operators Sunway

ABOUT US: Sunway Holidays celebrating 50 years in business is Ireland’s largest Irish owned tour operator with over 70 destinations worldwide including: Summer and Winter Sun, Worldwide, USA & Canada, Cruise, River Cruise, Sunsail, Neilson, Mark Warner Beach Clubs, Club Med, Escorted Tours, Adventure Touring Holidays, Weddings & Honeymoons, Turkey and Lapland. www.sunway.ie What’s New For 2016:

Co-Op Policy:

Sunway, proud to be celebrating our 50th year in business in 2016 provide good value quality holidays at the best price. We are a fully bonded travel company under license no. 101. After a very successful year in 2015 with our new Menorca program, we are introducing two new popular resorts for 2016. Son Bou in the south west and Son Park located in the north of the island which will offer holiday options in Menorca with something to suit everyone. We offer an extensive range of USA based holidays including Fly Drives, Escorted Tours, Adventure seeking trips and family favourites to Orlando. Along with our very competitive portfolio in our Worldwide tailor made program, Sunway are excelling in the Cruise market. Our award winning reservations team are specialists in selling the world’s leading cruise lines and with our new cruise section of our website allowing agents to view cruise itineraries in the Mediterranean and Europe, Caribbean and Mexican Riviera, Alaska, Canada and New England, Transatlantic, Dubai, Abu Dhabi and the Arabian Gulf, Sunway have a cruise to suit everyone . New to Club Med’s expanding program of Luxury Villas and Chalets is The Finolhu Villas in the Maldives. Opened at the end of 2015 this eco all-inclusive resort for couples only, provides the perfect balance between modern luxury and the natural charm.

Sunway will be happy to assist agents in joint promotions for advertising or shop sales. This must be agreed with agency sales in advance and is on a case by case basis.

Unique Selling Points:

Agent Concessions:

We are an Irish owned and operated business unlike many other operators. We have 50 years of travel experience (we have survived many booms and busts, ash clouds, strikes and political situations. We create jobs with 60 people in Ireland and a further 50 staff overseas. We are renowned for our outstanding representative service in our European resorts, we understand what Irish holidaymakers want and deliver it all the time, as our loyal customers show through testimonials and their repeat bookings year after year with Sunway.

We offer an Agency Staff Concession Scheme yearly. This is based on a required amount of passengers booked beginning with €100 off per booking based on 50 plus heads up to a maximum of €1500 off for 750 plus passengers. We have a separate scheme for Summer, Winter and Turkey bookings. These cannot be taken in conjunction with any special offers. Agency specials are excluded in high periods (i.e. Christmas, Easter, mid-terms etc.) and bank holidays. Please contact agency sales for full details.

Award Winning:

Training/Fams:

Sunway were voted Best Supplier by our friends in Travel Centres in 2014, as well as winning other top travel industry awards throughout the year.

Sunway offer a variety of educational trips across all products throughout the year. These are offered on a performance basis. We also offering training on any of our products, and as well as participating in the Travel Centres webinar program, we also run our own webinars. We will be happy to arrange agency or one to-one trainings or webinars at any time.

Destination: Lake Garda, Menorca, Morocco, Turkey, Bulgaria, Sicily, Sorrento, Lisbon Coast, Algarve, Madeira, Fuerteventura, Lanzarote, Gran Canaria, Costa Del Sol, Majorca, Lapland, South Africa, Kenya, Tanzania, Zanzibar, Mauritius, Maldives, Sri Lanka, India, Dubai, Abu Dhabi, Jordan, Israel, Russia, Scandinavia, Vietnam, Malaysia, Borneo, Thailand, Bali, Hong Kong, Singapore, Barbados, St. Lucia, Jamaica, Cuba, Dominican Republic, Mexico, Australia, New Zealand, USA, Canada, Antarctica, China, Japan, Nepal, Australia, South America, River Cruises in Europe, Vietnam, Myanmar and Africa.

Pricing Policy: We have made our best efforts to provide you with competitive pricing across all products. We will price match on all like for like products.

Sales/Marketing:

SUNWAY Head office: Sunway Travel Limited, Marina House, Clarence Street, Dun Laoghaire, Co. Dublin E info@sunway.ie European Reservations: (01) 2311 800 Longhaul: (01) 2311 856 Accounts: (01) 2311 804 Ticketing Longhaul: (01) 2311 810 Ticketing European: (01) 2311 839 Agency Sales: e agencysales@sunway.ie t 086 236 8583 / 01 231 1839

Sunway will support agents with promotional materials as requested. We are very keen to support agents in every way we can so we can work together to build sales.

Cancellation Policy: Please refer to the Booking Conditions on the back pages of each of our brochures for a full listing of our cancellation penalties and procedures.

Credit Terms: All agents must be signed up on Direct Debit.

Target Audience:

Brochure Distribution:

As we have a broad range of products our target audience varies. We offer holidays to cater for couples, families, singles, over 55s, groups, honeymooners, wedding parties and so much more.

Brochure drops will be made at regular intervals and will be outsourced to a third party. Brochure supplies will be proportionate to previous years’ sales. To order an additional supply of brochures please email brochures@sunway.ie 125

Tour Operators Wendy Wu Tours

Experience Asia with Wendy Wu Tours

Contact details www.wendywutours.ie

Explore a land full of the world’s oldest traditions, beautiful landscapes and fascinating culture. Our China tours offer a truly unique experience for every traveller. Discover iconic sights and hidden treasures: from the majestic Great Wall to the impressive Terracotta Warriors of Xian to the mighty Yangtze River and the breath-taking scenery that surrounds her. Discover what makes Asia the most captivating continent on the planet with unforgettable, fully inclusive group tours and private experiences to a selection of extraordinary countries including Vietnam, Cambodia, Laos, India and much more. The growth and success of the business have been propelled by the founder, Wendy Wu herself. Wendy was born in Tibet and grew up in China. After completing her studies, she decided to go to Australia where she began working for American Express, sending her very first group tour to China in 1994. Realising that her expertise and business acumen combined with a relatively untapped market were the perfect match for success in this field, Wendy set up her own company in Australia in 1998. Following great success, we have opened offices in the UK in 2004 and in the US in 2010. Together, we are growing from strength to strength, delivering unique travel experiences to an expanding range of destinations.

Why Wendy Wu Tours? Authentic Travel Experiences With Wendy Wu Tours, you will not only visit your holiday destinations‘ famous attractions but really discover the country‘s culture, natural beauty and hidden treasures. Inspiring Range and Choice We constantly re-create our innovative programmes, endeavouring to appeal to even the most varied of tastes, to inspire you and to ensure your holiday with us is truly a holiday of a lifetime. Peace of Mind We strive to provide stress-free customer experiences. We are offering truly fully inclusive prices, a complimentary visa service and more. Our tour leaders and guides are passionate about travel and pride themselves on their professionalism, knowledge and caring nature, which allows our customers to just relax and enjoy their trip. Safe & Secure Being fully bonded with CAR and IATA, your holiday with Wendy Wu Tours is 100% financially secure. An Award-Winning Company

Over the last couple of years, Wendy Wu Tours has won a number of prestigious travel industry awards, all recognising the hard work both our teams here and in destination have put in to deliver the best product and service to our customers.

Products we Offer Fully Inclusive Escorted Tours all over Asia from India to Japan.

Address: Wendy Wu Tours Ltd. Unit 105, 3 Lombard St. East, Dublin 2 , Ireland T 0818 776 380 Reservation Opening Hours Mon - Fri: 9.00am - 5.30pm Sat - Sun: 10.00am - 4.00pm John Booty Ireland Manager T 0831 701 860 E john.booty@wendywutours.ie

• International Flights from Ireland • All domestic transportation, departure taxes and current fuel surcharges • All accommodation in 3 / 4 * Hotels which have been handpicked. • 3 Meals Every Day – Breakfast, Lunch and Dinner • Entrance fees, guides and daily tours • Visa fees for EU passport holders are included and taken care of 5* Exclusive Collection Fully Inclusive Escorted Tours. • Chauffer pick up to Airport in Ireland • International Flights from Ireland • All domestic transportation, departure taxes and current fuel surcharges • All accommodation in 5* Hotels & River Cruises • 5* Dining with Meals Every Day – Breakfast, Lunch and Dinner • Private Tours with Entrance fees, guides and daily tours • Visa fees for EU passport holders are included and taken care of.

Tailor Made Tours across Asia for individual clients and Private Groups. ASIA Inspirations offers tailor-made holidays to China, Southeast Asia, Japan and the Indian Subcontinent. With individual itineraries, local expertise and exceptional service you can be sure that ASIA Inspirations can create the perfect holiday for you. Note: Any of the product above can be booked as a complete package or land only content.

Booking Terms and Conditions To book simply contact the team on 0818 776 380. Deposit is €350pp with the Balance due 8 weeks before travel

Sales & Marketing Opportunities We are very happy to assist, please contact John Booty, Manager Ireland on 0831 701 860 or e-mail john.booty@wendywutours.ie

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WORLD NO.1 FOR TRANSFERS 3 MILLION PASSENGERS 700 AIRPORTS 7500 CITIES & RESORTS 116 COUNTRIES 37 LANGUAGES 24/7

BE SURE. BE GUARANTEED

resorthoppa reliable worldwide transfers

Transfers A2B Transfers & Resort Hoppa

We’re always there – everywhere. Taxis to shuttles, coaches to luxury cars, minibuses to water taxis…even the odd helicopter. Every year, we take more than 3 million passengers…smoothly…safely…from A to B. And our network just keeps on growing across Europe, America and Asia and now into the far reaches of China. A2B and Resorthoppa are the world’s no.1 transfer specialist, serving 7,500 cities and resorts through 700 airports, ports and train stations in 116 countries at competitive prices everywhere. Over 5000 agents across the world consistently choose A2B for our simple, tailor-made packaging of transfers and travel extras. But for us, good is never good enough when great is just around the corner.

Your reputation’s in good hands – we guarantee it We see our reputation and yours as one and the same and naturally, we want you to feel 100% confident every A2B transfer works brilliantly every time. So we’ve been talking to customers all over the world and examining every single part of our service to ensure A2B is always a sure thing whenever you recommend us. We’ve paid a lot of attention to even tighter contracting with our transport partners, making certain of a consistent worldwide A2B experience. And we’re so confident in our service that we’ve wrapped everything into six simple promises to make it clear what you can expect when you book with us. The best we’ve saved till last… a new guarantee for your customers that if our service doesn’t work as it should, we’ll refund their money. The largest international network of cities and resorts – and growing. The best range of quality transport in every single location. Highly competitive rates everywhere. Round the clock, 24/7 support for you and your customers . The latest technology support for ultra-smooth running. Your reputation’s safe with us – guaranteed

Private or shared – look for A2B wherever you land Whatever your transport needs, we can help – and if your passengers need something a little out of the ordinary, we’ll make it our business to find the perfect transfer solution, even sourcing new partners if necessary.

It’s all so easy with A2B Agents can quickly and easily log on using their a2btransfers.com password or book via the XML. Book in advance and save even more. Instant online booking confirmation. Free online cancellations and amendments up to two days before arrival. Return pick up times available by SMS.

Our promises explained, so you can be sure every trip The largest international network of cities and resorts ….and growing. Serving over 7,500 cities and resorts, via more than 700 airports, ports and train stations in 116 countries.

The best range of quality transport in every single location. Over 300 carefully selected transport partners around the world, all signed up to deliver our exacting service standards. Extensive partner performance program to maintain our focus on service quality. We aim to offer every transport option available in a location and a commitment to try and source any alternative a customer requests.

www.a2btransfers.com E T E T E T E T

adam@a2btravelextras.com 0044 7540 048008 sales@a2btransfers.com 0044 1483 804806 admin@a2btransfers.com 0044 1483 804803 customerservices@a2btransfers.com 0044 1483 804803

www.resorthoppa.com E T E T E T E T

adam@a2btravelextras.com 0044 7540 048008 salessupport@resorthoppa.com 0044 1483 804806 admin@resorthoppa.com 0044 1483 804803 customerservices@resorthoppa.com 0044 1483 804803

Highly competitive rates everywhere Our trade net rates are never more than our direct rates. Online cancellations and amendments are always free of charge outside 48 hours. Round-the clock, 24/7 support for you & your customers. Our customer service teams in the UK and in-resort are available 24/7 – and we promise a same day response to queries. We respond to 80% of bespoke quotes within 24 hours and even the most complicated within 72 hours. Dedicated account manager to advise and problem solve. Any complaint investigations are completed within 14 days

The latest technology support for ultra-smooth running Our 3 step search and book system is easy to use and bookings can also be made via XML and white label. Technical support and training is available and free. Return pick up times can now be sent to customers via SMS

Your reputation’s safe with us…guaranteed We work hard to ensure our service is the best, but if ever it doesn’t work as it should, we offer your customers a money back guarantee

99% of passengers are satisfied with the smooth, reliable service from A2B

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Dublin Airport Travel Services Airport Parking, Fast Track, Executive Lounges and more â&#x20AC;&#x201C; save time and book all of your essential travel services in one easy step on dublinairport.com Dublin Airport offers all passengers unlimited free Wifi

Travel Services Dublin Airport Travel Services

Travel smart and save time by using Dublin Airport Travel Services. We offer many benefits to all passengers providing convenience, efficiency and time saving. Travel Services compliment the whole travel journey from curb to wing. With Airport Parking, Fast Track, Executive Lounges, Concierge, Airport Club and Platinum Services, we have a complete range of products to suit the needs of all your customers. Our services

Your Luxury Airport Experience

Airport Parking Dublin Airport Car Parks has a great mix of options rates to suit all trips and budgets. Unbeatable value and convenience with over 18,000 spaces and a 24 hour complimentary shuttle bus services with 5 minutes transit time.

Platinum Services Now you can travel through Dublin Airport via our luxurious Platinum Services Suite and we promise to streamline your journey. Our premier facility is open 24/7 where a dedicated team provide you with a personalised, exclusive service which includes private check-in, private screening, a chauffeured private vehicle to and from your aircraft and assistance with all airport formalities.

Fast Track You can bypass the regular queues and go through the designated Fast Track boarding pass channel in Terminals 1 and 2 and also receive flight updates via SMS. Executive Lounges Passengers can refresh and relax in the comfort of a tranquil lounge where you can avail of refreshments while waiting for your flight to board. Concierge The concierge service offers assistance to travellers who may need some help on the journey through the airport terminal. The assistant will escort the passenger whether departing or arriving or connecting. 6 people can be included in the purchase of the service. travelservices@dublinairport.com

For the Business Passenger Airport Club Airport Club membership takes care of the business traveller who needs to travel smarter and save time. The Airport Club offers; unlimited annual access to Airport Parking, Fast Track, Executive Lounge and more. Exclusive benefits Unrestricted access to services no matter which airline or terminal. One annual payment means one reconciliation of your business travel expenses, saving valuable time. No need to pre-book services, just turn up to the Car Park, Fast Track and Executive Lounge. Car registration recognition for instant car park entry and exit. Even better shopping value at The Loop with a 10% discount on purchases

Our facilities include: • Private parking • Private check-in and security screening • Private suites fully equipped with the latest audio visual equipment • Complimentary refreshments • Chauffeured to your aircraft • Family room • Luxury shower rooms • Meeting rooms and business facilities For more information, please contact the Platinum Services Suite: t e

+353 (0) 8144895 platinumservices@dublinairport.com

For the Travel Agents Dublin Airport Travel Services are offering Travel Agencies the ability to provide additional products and services to your customers thus completing the whole travel package from the time they leave the house to boarding the plane. We can provide the Travel Agencies with a unique URL which will allow you to purchase the services on behalf of your customers. To discuss this offer please contact: e t

Maurae.moloney@daa.ie +353 (0)1 8144361

www.airportclub.ie

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Travel Services Visa First

Visafirst.com is a Global Visa Processor, established in 2003. We process 80,000 visa cases for people travelling to more than 100 countries every year. We operate from 24 offices including central locations in Ireland, Australia, USA, UK, France, Russia and The Netherlands. Visafirst.com supports many of the largest international corporations, governmental agencies, travel management companies and international airlines with their visa requirements. We use registered visa agents to prepare and submit visa applications in compliance with immigration regulations. We have the experience and flexibility to ensure that our clients receive the highest caliber of immigration services that they would expect from a Global processor.

Our Visa and Consular Service Offering includes: • • • • • •

Long & short stay business visas Intercompany transfers Employer sponsored work permits Employer business approvals New business start-up applications Investor visa applications – guidance & assistance

Advisory Services • Oversee the visa application process from beginning through to visa grant • Guidance on appropriate visa strategy depending on purpose of travel from short term assignment planning to new business set-ups. • Advice on security and medical clearances, vaccination requirements and passport checks • Counsel on entry and departure procedures • Document procurement including notary, legalisation, translation and apostille • Dependent / family member visa processing, work rights, student visas and maintaining visa status.

Associated Products and Services • Business invitation & Tourist vouchers and work permits to Russia, China and Kazakhstan • Documents attestation for countries outside EU, US and Australasia. • Irish business passport application and passport renewals • International Driving Licences • Translation services • Arrival services

Frequently Asked Questions: Which countries VisaFirst arranges visas for? Visafirst.com arranges visas for people travelling to USA, China, Russia, India, Australia, Canada, New Zealand, the UK and many others.

Contact details Visafirst.com Elena Khrabrostina T +353 87 179 6411 E ekhrabrostina@visafirst.com

What type of visas do you arrange for business travellers? Visafirst.com arranges a wide scope of visas. For business purposes, these include short-stay business visas, contractor visas, intra-company transfer visas, work permit / sponsorship visas, investor visas and business start-up visas. We also process permanent residency visas, de facto visas, working holiday visas, tourist visas, student visas and citizenship applications. How do I get a tourist/ business invitation letter to Russia? Any travel to Russia requires an invitation. To apply for Tourist Visa you need a Tourist Invitation. You may obtain tourist visa support with us instantly after submitting complete passport information, place and dates of visit. We can provide a visa support letter with detailed purpose of visit such as “Tourism”, “Auto tourism”, “Special tourism” and “Business”. If you require a customised invitation, you may submit a request online and we shall process it within 12 hours. For some nationalities, we may request extra documents.

Visafirst.com Why use Visafirst.com? We work with you to assess your documentation, prepare your visa application, submit it and follow up with the Department of Jobs Enterprise and Innovation or the relevant embassies to ensure that you get the correct visa on time. This saves you and your employees valuable time and hassle. How much does it cost? Visafirst.com charges a fixed fee depending on the visa application you are applying for. These fees are advised at the outset so there are no hidden costs or surprises. Our fees are extremely competitive and we guarantee to beat any competitors on price and service. How do You Apply? Our company has prepared White Labels for each travel agency. A White Label will allow you to submit the registration on behalf of your client instantly and we are able to track your application throughout the process. Live chat is available with a Visa First representative. Who do I contact? For an initial consultation, speak with Elena Khrabrostina, 00353 87 179 6411, ekhrabrostina@visafirst.com.

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General Conference 2014

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General Conference 2014

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General Year-on-Year Sales Comparisons

January 2015 2016 Affordable Car Hire A2BTransfers.com Accident & General Insurances Attractionworld.com Azamara Cruises Bedsonline Best Holidays in Italy Blue Insurances Bookabed Breakaway Celebrity Cruises Contiki Cruisingexcursions.com Crystal Holidays Discover Travel Discovery Puglia Do Something Different Eurocamp Expedia Flexible Autos Globe Hotels GTI (Group Travel International) Hertz Holland America Line Hurtigruten If Only Insight Vacations Interhome Irish Ferries Metropolitan Touring MSC Cruises Red Sea Holidays Resort Hoppa Riviera Travel Royal Caribbean Line Scandinavian Airlines Seabourn Cruises Silversea Cruises Sunway Thomson Cruises Travelcube Travel Focus Uniworld Boutique River Cruises Wendy Wu Tours World Travel Centre

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February 2015 2016

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General Year-on-Year Sales Comparisons

June 2015 2016

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GTI

Eurocamp

DoSomething Different

Discovery Puglia

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Discover Travel

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Crystal Holidays

Cruising Excursions

Breakaway

Best Holidays in Italy

Contiki

Abu Dhabi Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antartica Antigua And Barbuda Antilles Argentina Armenia Aruba Australia Austria Azerbaijan Azores Bahamas Bahrain Bali Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, St Eustatios And Saba Bosnia - Hertzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Caribbean Cayman Islands Central African Republic Chad Chile China Colombia Congo Cook Islands Corsica Costa Rica Croatia Cuba Curacao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Dubai Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopa Falklands Faroe Islands Fiji Finland France French Guinana French Polynesia Gabon Galapagos Gambia Georgia (Europe)

Attractionworld

A2BTransfers

Destination Matrix 2016

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General

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

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

   



Wendy Wu Tours

Turkish Airlines

Travel Focus

SAS

Riviera Travel

Resort Hoppa

Metropolitan Touring

Thomson Cruises

Irish Ferries

Interhome

Insight Vacations

If Only…

Hurtigruten

Destination Matrix 2016

139

General

140

Eurocamp

GTI



DoSomething Different

Crystal Holidays



Discovery Puglia

Cruising Excursions



Discover Travel

Contiki



Breakaway



Best Holidays in Italy

Attractionworld

Germany Ghana Gibraltar Goa Greece Greenland Grenada Guadaloupe Guam Guatemala Guernsey Guinea-Bissau Guniea Guyana Haiti Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Iran Iraq Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macau Macedonia, The Former Yugoslav Republic Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua

A2BTransfers

Destination Matrix 2016

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General

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  

 



 



Wendy Wu Tours

SAS



Turkish Airlines

Riviera Travel



Travel Focus

Resort Hoppa



Metropolitan Touring



Thomson Cruises

Interhome



Irish Ferries

Insight Vacations

If Only…

Hurtigruten

Destination Matrix 2016

141

General

142

GTI

Eurocamp

DoSomething Different

Discovery Puglia



Discover Travel



Crystal Holidays

Cruising Excursions

Breakaway

Best Holidays in Italy

Contiki

Niger Nigeria Niue Northern Mariana Islands Norway Oceania Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barts Saint Helena Saint Kitts And Nevis Saint Lucia Saint Maarten Saint Thomas Saint Vincent And The Grenadines Samoa Saudi Arabia Scotland Senegal Serbia And Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St. Barthelemy Sudan Suriname Swaziland Sweden Switzerland Syria Tadzhikistan Taiwan Tanzania, United Republic Of Thailand Tibet Togo Tonga Trinidad And Tobago Tunisia Turkey Turks And Caicos Islands Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Us Virgin Islands Uzbekistan Vanatu Venezuela Vietnam Virgin Islands, British Wales Yemen Zaire Zambia Zimbabwe

Attractionworld

A2BTransfers

Destination Matrix 2016

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General

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

  

 



Wendy Wu Tours

Turkish Airlines

Travel Focus

SAS

Riviera Travel

Resort Hoppa

Metropolitan Touring

Thomson Cruises

Irish Ferries

Interhome

Insight Vacations

If Only…

Hurtigruten

Destination Matrix 2016

5 1 0 2 4 & 5TH DECEMBER 2015