TransXpress Q4, 2018: Your News and Views

Q4 2018

TRANSXPRESS your news and views

celebratinG THE YEAR THAT WAS…

IN THIS EDITION: Welcoming New Faces, page 3 Transdev in the Community, pages 4-5 Recipes for the Festive Season, page 10 Celebrating our Golden Stars, page 15

Welcome from the MD

Welcome to Transdev

We are thrilled to welcome some new starters into the Transdev family this quarter.

Please make them all feel welcome!

Amy Rutland People & Culture Business Partner, North Fitzroy

Anna Henry Facilities Administrator, North Fitzroy

Liyi Lim Customer Service Officer, North Fitzroy

Graham Bell Refueller, Doncaster

Wayne Turner Refueller, Doncaster

Alex Karanath Doncaster

Ali Mohtaji Doncaster

Aman Chadha Sunshine West

Welcome to our new drivers!

W

ello Journey Makers, Christmas has come early to TDM!

I am delighted to open this edition with the news that 100 new buses will be joining our fleet, with the majority arriving next year.

We know the performance of the fleet has been a considerable frustration for all of you, as well as our customers, so we are incredibly excited that the Victorian Government has recognised the challenges with the fleet and decided to make this investment.

As a business, we are now focused on getting these new buses built as quickly as possible, without compromising quality.

Your input into the vehicle design will be extremely important, and we have already 2

TRANSXPRESS Q4 Q3 2018 2018

met with the Cab Committee - made up of driver representatives - to discuss potential changes. You can read more about the Cab Committee on page 8 of this edition of TransXpress.

We are also delighted that the government has funded the installation of safety loops across the remainder of our fleet, further improving safety for our drivers. The Cab Committee will provide crucial input into how we roll these loops out, to ensure we get the best safety outcome for our people.

Reflecting on 2018, we have a lot to celebrate as an organisation, including: •

Improving our operational performance

•

Negotiating enterprise agreements for our drivers and our mechanics

•

Reforming the OCC and significantly improving response rates

•

Lifting the presentation of our fleet

•

And so many more!

I would like to thank each of you for contributing to these achievements. We know the strength of our business lies with our people and we are committed to listening to your views on how we can do better and continuously improving as an organisation.

The year ahead is already shaping up to be a busy one, with new buses arriving and old buses being retired, and a dedicated focus on transforming the systems and processes which underpin our business.

With that in mind, I wish you all a safe and restful holiday season and I look forward to seeing you out on the network or at the depots in the year ahead.

Angela Christopoul Heatherton

Anish Vijayan North Fitzroy

Ashvin Prajapati North Fitzroy

Bernard Gunawan North Fitzroy

Bienka Surdoski North Fitzroy

Bonny Oberoi Thomastown

Brij Patel North Fitzroy

Buta Singh Doncaster

Caron Aughey Doncaster

Cooper Leffaune North Fitzroy

Damian Hinschen North Fitzroy

Emma Kori Thomastown

Gagandeep Kaur Khera North Fitzroy

Harry Singh Doncaster

Hiren Patel Heatherton

Indika Lathpandurage Doncaster

Jamie Crawford Keysborough

Jason Cho Keysborough

Jeff Patterson Doncaster

Keith Nevins Doncaster

Khalid Khan North Fitzroy

Kostadin Dyulgerov Doncaster

Lourens Jacobs North Fitzroy

Malika Gunawardana Keysborough

Mark Notario North Fitzroy

Mark O’Brien North Fitzroy

Mark Tunstall Doncaster

Maywish Kaur North Fitzroy

Mittal Gandhi Doncaster

Noam Eisen Keysborough

Raj Gadhvi North Fitzroy

Raman Singh North Fitzroy

Randa Mehwach Doncaster

Ranga Senarathne North Fitzroy

Ranjit Kaur Doncaster

Sangita Dias North Fitzroy

Taurayi Mushambi Doncaster

Terry Eyles Doncaster

Vicki Page Thomastown

Vinay Kumar North Fitzroy

Yogesh Chauhan North Fitzroy

Yohannes Tamrat Sunshine West

Keep up the great work and thank you for your ongoing dedication and commitment to delivering for our customers.

GEORGE KONSTANTOPOULOS Deputy Managing Director

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3

EVENTS

Try Before You Ride On Wednesday 10 October Transdev participated in PTV’s annual Try Before You Ride event.

EVENTS

35th Victorian Seniors Festival Transdev took part in yet another successful Seniors Festival event on Sunday 7 October at Federation Square.

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The 35th Victorian Seniors Festival included more than 2000 free or low-cost events across the state, from concerts and workshops to exhibitions and games.

Transdev joined Yarra Trams, Metro Trains and V/Line at PTV’s stand along the river, where seniors were able to speak to operator staff and ask questions about public transport. Seniors also enjoyed free merchandise, including foldup Transdev buses which proved to be popular!

During the Seniors Festival week from 7-14 October, seniors around the state were able to enjoy free travel on Melbourne’s trains, trams, buses and regional V/Line trains, coaches and buses.

Held at the Box Hill Interchange, the free event gave participants a chance to practise boarding and alighting from stationary vehicles which included a lowfloor tram, low-floor bus, train, coach and accessible taxi.

“Well done to both Lucas and Melanie – they did such an amazing job. I could tell the groups were really engaged and also enjoyed their time on the bus,” said Dao Tran, Marketing & Customer Experience Coordinator.

Lucas was also a great ambassador for bus driving and Transdev as a company.

“Lucas not only drove the bus to the event, but spoke to all the groups that came through,” said Melanie.

Transdev’s Marketing & Customer Experience Coordinator, Dao Tran, representing Transdev at the 2018 Victorian Seniors Festival

On the Network Day On the Network Day took place on Wednesday 24 October, where members of the Transdev leadership team were joined by staff members to spend the day ‘walking in the shoes’ of our passengers and our drivers.

On the Network Day was a great opportunity to get out and chat to our people and better understand the current challenges being faced.

Together we can work to improve the support we offer our drivers and the service we provide to our customers.

Note: The leadership team will be riding the network on a dedicated day each quarter.

DEC

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Use this card to let your driver or othe know how they can assist you with r customers your journey.

ent and We want you to be safe, confid Let me know when we comfortable travelling on the network get to: Lower the ramp at:

Can you assist me

Right: Lucas helping various groups on the day become more confident with using our buses 4

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24

The teams who headed out on the network conducted safety observations throughout the day, including observing the condition and presentation of our buses and the customer experience.

Organisations that participated on the day included Guide Dogs Victoria, Vision Australia and Alkira.

Top: North Fitzroy driver Lucas Mayr and Learning & Development Manager Melanie Browne

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The purpose of the day was to provide our non-operational staff the opportunity to better connect with the experiences of our drivers and customers.

“He was professional and knowledgeable about Transdev and his passion and enthusiasm for bus driving was paramount as the groups really enjoyed listening to him and asked plenty of questions.”

Thanks to Lucas, the groups boarded and alighted from the bus with ease!

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The iconic Melbourne venue hosted the Victorian Seniors Festival Celebration Day, which is one of the major events on the Seniors Festival calendar. It was an opportunity for seniors to come together to celebrate with music, dancing, roving troubadours, demonstrations, arts and crafts, sales and much, much more.

The event is designed to provide people of all ages and abilities the opportunity to become more confident and familiar with using public transport.

North Fitzroy driver Lucas Mayr and Learning & Development Manager Melanie Browne represented Transdev in front of enthusiastic, curious groups and happily answered all of their questions!

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Authorised

by Transport for Authorised by Transport for Victoria, 1 Spring Street, Victoria, 1 Spring Melbourne.

Street, Melbourne.

Monday 3 December marked International Day of People with Disability (IDPwD).

As an organisation, we are proud to support IDPwD, which aims to increase public awareness, understanding and acceptance of people with disability.

Our focus is to create a more inclusive environment for everyone travelling on our service and encourage everyone to be mindful of accessibility.

To support this goal, we have now launched the Transdev Mobility Card, which enables customers from all walks of life to independently travel on our services.

A customer with special needs can use the mobility card to share information with our drivers or other customers to get extra assistance on their journey if needed.

Transdev also runs a free education progr needs who are keen am for those with accessibility to become more familiar with using our buses.

or

Creating a More Inclusive Network

with:

Be aware that:

For more informati on Visit ptv.vic.gov.au

A great day out on the network meeting our fantastic drivers and customers!

call 1800 800 007.

Please continue to work together to ensure we are providing the best possible service to our customers and always show consideration and understanding to all of our passengers, including passengers with a disability.

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DEPOT CORNER

DEPOT CORNER

WEST: Tim Watters It is the season of the sun and what better place to be than somewhere named for the summer – SUNSHINE!

NORTH: Moazzam Mohammed First and foremost - Merry Christmas and a Happy New Year to all at Transdev Melbourne!

SOUTH: Area South Driver Managers

EAST: Simon Krol

I trust everyone enjoyed the delicious Christmas lunches at North Fitzroy and Thomastown. I’d like to say a big thank you to all who helped plan and manage the lunches.

Hello from Area South!

Thank you and goodbye 2018. Hello and welcome 2019!

We also wish everyone taking a break over the holiday period safe and happy travels.

I’m sure most of us would agree that this year has flown by even faster than the last!

Now that we are in summer, please be mindful of the heat. Ensure that you are hydrated and use sunscreen when needed.

The end of the year is a great time to reflect on the many trials and tribulations, as well as the victories we’ve shared over the past 12 months.

Another year has come and gone and another year has almost begun. On reflection, 2018 has been a strong year with both challenges and successes.

We saw the introduction of a new payroll system, two roster changes, new Enterprise Agreements and new faces at our depot in Doncaster.

Please be aware of your own health and safety and the health and safety of our customers. Please also keep an eye on your bus temperature gauges.

It was with regret that we announced the passing of one of our Heatherton mechanics; Lazo Siljanovski. Lazo worked at the Sandringham depot for many years and was well loved by the team. Our deepest condolences to his family.

We have recently heard the great news about 100 new buses coming into our Melbourne business! So, we are hopeful that we will face fewer fleet challenges next summer.

As 2018 comes to a close, it’s time to reflect on the year that has passed and look forward to 2019. It’s been an extremely busy year, but one of the highlights for me was finalising the Enterprise Agreement for our drivers. This has been a massive task both on the side of the unions and management who worked tirelessly to get the win for our drivers in this agreement.

Moving forward, we all need to re-focus on the basics and ensure the services we run are reliable, safe, on time and customer friendly.

Along with other measures, I hope you will see the improvements in our services and fleet reliability as the new buses start to roll in next year.

Once again, a very Merry Christmas and a Happy New Year to everyone!

After an incredible 40+ years of driving buses, Mario Salvatore has now retired and recently spent a glorious few weeks visiting family in his home country to get into the groove of retirement! We thank Mario for his incredible dedication over the years; he will be missed!

As the hot weather is now upon us, please remember to stay hydrated and take extra water with you out on the road.

With the start of the holidays, we are monitoring early running even more closely, but we are proud of how little we’re seeing. Please keep up the great work!

A number of drivers have asked about school runs on their shift boards, despite the schools being on holiday. We are required to complete our current shift bats until the new shifts for school holidays are available.

School holiday shifts will be made available soon for Heatherton drivers.

We’d also like to welcome our new drivers in Area South; please make them feel welcome! A reminder to all of our new starters; if you are ever unsure of anything, please ask. We are all here to support each other.

Congratulations to those who have recently achieved their 5, 10 and 15 years of service. We thank you for your ongoing commitment.

An important reminder: please make sure to report all incidents and accidents, etc. to the OCC. Finally, we would like to thank our Maintenance team for their awesome support and hard work in delivering our buses in a timely manner – thank you all!

From all of us at Area South, we wish you and your loved ones a safe and happy holiday season and we look forward to a bigger and better 2019.

North: Enjoying the depot Christmas lunch at North Fitzroy South: Operations staff out on the network helping our drivers stay hydrated 6

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We managed to meet and maintain an OPR above 85%, we welcomed back Schimma’s Cleaning Services with immediate improvements to the cleanliness and presentation of our fleet and facilities, and operations received a makeover with the focus on having our team grouped together and being more accessible to the drivers, thereby freeing up offices for all employees to use when visiting or working out at Doncaster.

We celebrated two Golden Star nominations for Alister Fuller and Netta Gee, who were nominated in the Passion and Commitment categories respectively. Alister has worked tirelessly in helping the homeless and people in need and Netta’s attitude and passion in ensuring our buses are ready and well placed for our operations team to dispatch and assisting all drivers during our daily busy run out periods is exemplary. These are just a few examples of what helps this place operate each and every day with minimal disruption to the services we run.

I want to take this opportunity to thank the team in our workshop. Over 200 buses and 181 peak vehicle requirements twice a day; these are big numbers, and with the limited resources and limited space on hand, it is incredible how the team manages to deliver every day this depot is open.

A handful of our drivers retired during the year after 25 plus years servicing our customers and the public. We thank you and wish you well. We also welcomed a number of new Journey Makers; we look forward to working with you all for many years to come. A big thank you goes out to the team in recruitment for involving us during the interview and induction process.

A tremendous effort from the People and Culture team has allowed our team to focus on achieving our KPI’s, allocating more leave for our drivers and managing our labour costs.

In closing, I wish you all a Merry Christmas and a Happy New Year and to those taking time off, I hope you enjoy the well-deserved break.

During the spring we welcomed Kodi Kulatunga to the operations team as a Driver Manager. Kodi is a familiar face to most in the depot as he has come over from the Training Department. It has been a pleasure to see the warmth shown towards Kodi as he has settled in and adjusted to his new role over the past couple of months.

A change of fleet has occurred, with all our SmartBus-liveried vehicles being transferred to other depots, while fleet numbers 100 to 116 have come into Sunshine West to operate as our Orbital buses. With these ‘new’ buses now operating from our depot, this also means some changes in terms of destination boards and controls. I encourage all drivers to have a look at the buses while they are in the yard and if you find anything in a bus that you are uncertain about, please ask operations for a familiarisation of the bus. It is far better to ask now than to take a bus out on the road and be unable to operate it competently.

Speaking of all things mechanical, we also welcome David Taylor as our new Workshop Supervisor. Please join me in welcoming David and offering him our full support.

Do you have any operational issues that you would like to raise?

There are a number of ways you can let us know. Your local HSR representatives are always there for you and we host monthly HSR meetings. If you see something that could be a safety concern, let someone know straight away. On the road, this can be done by calling the OCC over the two-way radio. If less urgent, then raise it through your HSR Rep or Driver Manager. Drivers are our eyes and ears on the road and the best resource for keeping everyone informed of what is happening on the network, so your feedback is vital and greatly appreciated.

Safety is always our first priority, and this applies to everyone; drivers, mechanics, operations staff, our passengers and other road users. How do we keep everyone safe? By taking responsibility for ourselves and owning our actions. Over summer, the Driver Managers and I will be encouraging everyone to take ownership of their own safety and the safety of others.

You will see us out and about talking to drivers and reminding them of everyone’s responsibilities. Being mindful of your own safety will also help ensure the safety of others. Wearing seatbelts while driving buses, for example, which is required under Victorian Road rules, keeps not only you safe, but your passengers as well. If there is a driving incident, you need to be in control of your bus, and being safe in your seat will significantly help.

I hope that the New Year brings you success and happiness. Thank you again and see you all in 2019.

It has been with great pride that we have recognised several of our drivers for the fantastic job they have been doing during their time with Transdev.

We have had a number of drivers celebrating 10, 20 and even 30 years of service! The travellers of Melbourne thank you for your dedication.

East: Earlier this year, Doncaster drivers Saliya and Pratap received flowers and chocolates from a very grateful passenger who was reunited with his wallet thanks to their efforts!

Thanks also to those drivers who have arranged the special celebrations we have had over spring for Diwali and Guru Nanak’s birthday. These events were arranged by drivers for drivers and it brings me great pleasure that you are a community who appreciate and respect all those you work with.

West: Deputy MD George Konstantopoulos celebrating with the team at Sunshine West.

Enjoy the summer and please look out for each other and those to whom we provide our vital services.

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Our contract has been extended until 2021!

TOOT! TOOT!

Key features include:

• •

100 new buses – most arriving in 2019 Installation of safety loops across the rest of the fleet

These new buses are the first major step to improving our business together and will allow us to deliver a significantly improved service to our customers.

Snapshot – our 2018 achievements Negotiated new maintenance & driver enterprise agreements

Established a Journey Maker Academy to recruit more drivers

Achieved the best on-time running result in our Franchise history

Achieved the lowest level of early running in our Franchise history

Reformed the OCC and improved response rates

Delivered timetable changes to DARTS/ Fisherman’s Bend and St Kilda Road services

We are also committed to continuing to improve our systems and processes, starting with what matters most to you.

Installed 234 Security Loops

Your Cab Committee The Cab Committee was created to review proposed changes to our fleet to ensure that our people are consulted on any opportunities to improve safety and driver setup. The Cab Committee is made up of elected HSRs from the various local OHS committees.

To date, the committee has been called upon twice to review and discuss future driver cabin modifications.

This committee will be called upon to discuss vehicle modifications and future specifications, including the new bus order.

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Who is my local committee representative?

Area North Cab Committee Members Ali Barakat; Lance Freeman; Jarrad Maxwell; Yusuf Bannerman Area South Cab Committee Members Elias Sharif; James McGarry; Humphrey Singh Area West Cab Committee Members Mandeep Singh Area East Cab Committee Members Sameer Aggarwal and Trevor Bishop

Launched mytransdev app, achieving 90% uptake

Put in place a new cleaning contractor and lifted the presentation of our fleet

And so many more!

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Festive Feasting VEGAN GINGERBREAD

3. Preheat oven to 180°C / 160°C fan-forced. Grease 2 large Makes 70 baking trays. Line with baking Cooking Time: 25 mins paper. Roll 1 dough disc out between 2 sheets of baking Ingredients paper until 3mm thick. Using 2 teaspoons white chia seeds a 6.5cm gingerbread man 1 ½ cups plain flour, plus extra for and 6.5cm Christmas tree dusting cookie cutter, cut shapes from dough, re-rolling and 1 tablespoon ground ginger cutting trimmings. (Note: If the 1 teaspoon ground allspice dough shapes are too soft to 100g original Nuttelex spread move once cut, place in the ½ cup dark brown sugar freezer for 10 minutes to firm.)

1 tablespoon treacle Place 4cm apart, on prepared trays. Using a skewer, give the Egg-free royal icing gingerbread men eyes and ½ cup pure icing sugar mouths.

1 teaspoon glucose syrup 4. Bake for 12 minutes or until 1 teaspoon lemon juice edges start to brown. Stand on trays for 5 minutes. Transfer to Method a wire rack to cool. Repeat with 1. Place chia seeds and 1 ½ remaining dough disc, using a tablespoons water in a small 5cm gingerbread man and 5cm bowl. Stir to combine. Stand, Christmas tree cookie cutter. stirring occasionally, for 20 Bake for 10 minutes or until minutes or until mixture has edges start to brown. thickened.

5. Make egg-free royal icing: sift 2. Sift flour and spices into a large icing sugar into a bowl. Add bowl. Add spread. Using your ¾ teaspoon water, glucose fingertips, rub spread into flour syrup and lemon juice. Stir until until mixture resembles fine smooth. Spoon mixture into a crumbs. Add sugar, treacle and piping bag fitted with a 2mm chia mixture. Stir until mixture plain nozzle. Decorate trees just starts to come together. and men with icing. Stand Turn out onto a lightly floured overnight to set. Serve. surface. Knead until smooth.

Shape into 2 discs. Wrap each What would Christmas be disc in plastic wrap. Refrigerate without gingerbread? This for 1 hour.

version uses no egg or dairy, so whether you’re making biscuits or a house, everyone can join in on the festivities!

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This lighter Christmas feast will keep everyone happy while boosting your nutrient intake plus, it’s gluten-free!

ROASTED TURKEY BREAST WITH APPLE, PRUNE AND QUINOA STUFFING Serves 10 Cooking Time: 1 hour 35 minutes Ingredients 2.2 – 2.5kg double turkey breast 1 tablespoon extra virgin olive oil 2.

250ml (1 cup) water or white wine 1 lemon, juiced (omit if using wine in place of water) 1kg baby potatoes, steamed 2 bunches baby carrots, trimmed, scrubbed, steamed 3 bunches asparagus, trimmed, steamed 3.

Apple, prune & quinoa stuffing 60ml (1/4 cup) extra virgin olive oil 1 small brown onion, finely chopped 1 Granny Smith apple, core removed, finely chopped 50g pistachios, chopped 110g (½ cup) pitted prunes, chopped ½ cup fresh continental parsley leaves, chopped 150g (1 cup) cooked white quinoa Rosemary and shallot gravy 60ml (¼ cup) extra virgin olive oil 8 French shallots, peeled, halved 2 sprigs fresh rosemary 435ml (1 ¾ cups) chicken stock (or turkey cooking juices) 2 teaspoons gluten-free balsamic glaze 1 teaspoon gluten-free cornflour 1 tablespoon warm water

4.

Method 1. Preheat oven to 200°C / 180°C fan-forced. For the stuffing, heat the oil in a large frying

5.

pan over medium heat. Add the onion and apple. Cook, stirring, for 7 minutes or until softened. Set aside to cool.

Place the pistachio, prunes and parsley in a large bowl.

Use hands to break up any clumps of prunes. Add quinoa and onion mixture. Season with pepper and stir until just combined (do not over-mix).

Place the turkey, skin-side down, on a work surface.

Starting from 1 long side, place the stuffing down the centre of the turkey (down the backbone line). Fold in the sides to enclose the filling. Use kitchen string to tie at 3cm intervals to secure.

Heat the oil in a large flameproof roasting pan over medium heat. Add the turkey and cook, turning, for 8 minutes or until browned.

Roast for 45 minutes. Add the water or wine and lemon juice (if using the water). Roast, basting frequently, for a further 30-40 minutes or until just cooked through. Set aside for 15 minutes to rest.

Meanwhile, for the gravy, place the oil, shallot and rosemary in a saucepan over medium heat.

Cook, stirring, for 5 minutes or until shallot is golden. Add the stock. Simmer for 10 minutes or until shallot is tender. Stir the glaze, cornflour and water in small bowl until smooth.

Stir the flour mixture into the gravy. Simmer for a further 5-10 minutes or until thickened.

Remove the string from the turkey and slice. Serve with the steamed potatoes, carrots, asparagus, gravy and shallots.

YOUR HEALTH MATTERS: GET MOVING CAMPAIGN This year we ran a Get Moving: 7 week health & wellbeing roadshow across all depots, where our people had the opportunity to have their health checked for free!

Beginning in October, each of our depots tested out our new SiSU wellness machines which measure blood pressure, weight, body mass index, % body fat and heart rate.

Over the course of the roadshows, 525 employees (42%) participated in the computer-based SiSU wellbeing health assessments.

In addition to the SiSU wellness station, we also had Occupational Health Nurse Consultant Wendy Hayes onsite to assist with assessments and support and encourage 420 participants to measure, track and improve their health.

All participants received their results confidentially via their personal email. Many employees were advised to see their own medical practitioner for ongoing health support.

Feedback has been very encouraging with employees reconnecting with their GPs to manage any identified health issues.

Everyone was encouraged to improve their health and future by making small changes today.

We encourage all of you to participate in our upcoming health and wellbeing survey to help us create ongoing health promotions in 2019.

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Speak Up

NEWS

NEWS

What is a Whistleblower?

A Whistleblower is defined as anyone who makes, or attempts to make, a report of reportable conduct in accordance with our policy.

OCC Corner Hi Everyone, As always, the last quarter of the year has been challenging for us. The weather really hasn’t been on our side, with some unseasonably hot weather towards the end of the year which brings with it challenges for our older vehicles. This increases calls to the OCC, particularly during the afternoon peak periods where we may take over 100 more calls than on a normal day. More calls will usually mean longer wait times for call back requests, but as frustrating as that is (and we feel your pain) it is important that you are clear and concise in your communications and follow the instructions given to you by the OCC Officer.

As we end the year and start fresh for 2019, we set new challenges for the year ahead.

This year we did a great job in reducing early running at contract points. Going in to 2019, however, we need to improve on that to include all the timing points on shift bats. These timing points are what our customers use to know when the bus is arriving at their stop and our targets will get tighter and tighter over the remaining period of our contract, so your vigilance and the vigilance of the OCC will be paramount in ensuring we meet these targets.

The Christmas season is now upon us and it is no coincidence that this is called the ‘silly season’. Please take extra care on the roads and ensure you are always wearing your seat belt, you are free from distractions such as your mobile phone and Bluetooth devices and you are using your mirrors often.

We are seeing a number of accidents where cars follow buses out of intersections on a B light. Please don’t assume that because you have the B light, you have right of way. Keep a look out for other road users and make sure you are thinking for them too. As professional drivers, we are placed in difficult situations several times each day. The Christmas season also sees lots of people on the roads that may not necessarily drive every day, so please be mindful of this. You all deserve to go home safely at the end of each day.

The next 12 months are going to be very exciting, with 86 of our 100 new buses to be delivered before the warm weather next year. This means that this is the last year we will struggle with the unreliability of our 500 series buses through summer. This is great news for everyone, including our passengers, as we move to more comfortable, more reliable buses. These new buses should significantly improve our ability to deliver services and regain the trust of our regular customers who have had to endure the challenges of our old fleet.

Our contract has also been extended by six months, with it now due to finish in 2021. This extension will give us the opportunity to show our customers and our client PTV that, with the right tools, we are capable of delivering our services and that we are ready to run the business into the future.

What conduct should be reported?

We encourage anyone with knowledge or reasonable suspicion of reportable conduct to report it as soon as possible. You should report any past, present or likely future activity, behaviour or state of affair considered to be: • Dishonest • Corrupt or unethical • Fraudulent • Illegal • In breach of any applicable legislation/regulations, including our internal Code of Conduct • Endangering health and safety • Damaging to the environment • Misusing Transdev resources • Detrimental to Transdev’s financial position or reputation • An act or omission of a serious nature that is negligent, unjust, oppressive, discriminatory or based on improper motives • Discrimination, bullying, victimisation or harassment; and/or • Deliberately concealing such reportable conduct

All reports must be made with a genuine and reasonable belief regarding the reportable conduct.

Whistleblowers are requested to provide as much information as possible, including any known details underlying the report (e.g. date, time, location, names, witnesses, documentary evidence, etc.) and any steps they may have taken to report the matter or try to resolve the concern.

A report can also be made via a dedicated email reporting channel to TDA.ethics@transdev.com.au.

The Transdev Ethics Committee will access and monitor this dedicated and confidential reporting channel.

NOTE: Employees who make false reports may be subject to disciplinary action.

The investigation process

DANIEL HEAD Acting General Manager Operations & Network Services Manager

Investigations of reportable conduct will be conducted by, or on behalf of, the Transdev Ethics Committee in a confidential, fair and objective manner.

INCIDENT REPORTING As part of our commitment to Uncompromising Safety, it is critical that all hazards, near misses and incidents are reported, managed and investigated to prevent or reduce the risk of recurrence. Please immediately report all incidents to the OCC. 12

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Q: What incidents need to be reported and how do I report them?

A: All employees must immediately report all on-road incidents involving injuries to themselves, passengers or pedestrians, accidents involving vehicles, incidents of violence and aggression and mechanical issues to the OCC. Motor Vehicle Accident Process

On the day of the accident

Next business day

DRIVER

OCC

DRIVER MANAGER

Motor Vehicle Accident Damage

Enter into Interframe

Conduct safety investigation

Obtain 3rd party details - Name - Address - Reg number - Phone number - Email address - Photos of damage - Witnesses - Photos of rego plate - Owner of the car

OCC escalation and police protocols

How do I make a report?

Thank you for all your efforts this year and I wish all of you and your families a very Merry Christmas and a Happy New Year.

NOTE TO DRIVERS

Incidents and Accidents

All information received from Whistleblowers will be held securely and in strict confidence.

We are committed to providing fairness, support and protection in response to reports of wrongdoing and will not tolerate retaliation or adverse action (such as harassment or discrimination) relating to a whistleblowing disclosure. All appropriate measures will be taken to support and protect disclosing persons.

Complete claim form

Review claim form and supporting info for completeness

Submit claim form to your Driver Manager (and photos of damage if available)

Obtain photos of the damage and CCTV, Google Maps view and TomTom data

Alleged accident TRANSXPRESS Q4 2018

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CELEBRATING OUR PEOPLE

CELEBRATING OUR PEOPLE

Years of Service Awards

Congratulations to everyone who has celebrated key milestones this year!

Special congratulations to Glenn Carpenter, winner in the Passion category and Krish Srikanthan, runnerup in the Performance category. We sat down with Glenn and Krish to chat about work and life and everything in between.

Interview with Glenn Carpenter: Winner – Passion

30 YEARS

25

Hung Bach

25

Lalith Jayawardana

YEARS

SUNSHINE WEST

YEARS

DONCASTER

Dieter Meyer

20 YEARS

DONCASTER

Raj Amatya SUNSHINE WEST

20 YEARS

Shoukri Nashed SUNSHINE WEST

On Friday 30 November, the annual Golden Star ceremony was held in Melbourne, where the winners of our 2018 Golden Star Awards were announced.

20 YEARS

Paul Nettar SUNSHINE WEST

20 YEARS

Moises Hernandez SUNSHINE WEST

20 YEARS

Minh Tran SUNSHINE WEST

20 YEARS

Hoa Pham SUNSHINE WEST

20 YEARS

Fidel Molina SUNSHINE WEST

20 YEARS

Barbara Martin SUNSHINE WEST

20 YEARS

Phokham Somlith DONCASTER

A total of 293 nominations were received this year – the seventh year of the Award program – 18 of which were from our Melbourne business.

Congratulations to everyone nominated!

James Urquhart – Customer Service Yourann Nheng – Safety Hero Deb Lineham – Customer Service

20 YEARS

Anura Diunugal SUNSHINE WEST

20 YEARS

Adel Seliman DONCASTER

15

YEARS

Thong Nguyen SUNSHINE WEST

15

YEARS

Ly Hua SUNSHINE WEST

15

YEARS

Harbhajan Rai SUNSHINE WEST

15

YEARS

Falaniko Vitale SUNSHINE WEST

15

YEARS

Chan Nguyen

Alister Fuller – Passion

SUNSHINE WEST

Glenn Carpenter – Passion Sandra Code – Commitment Todd Kendrick – Customer Service Berry McSherry – Performance Michael Bence – Commitment Vera Bogdanovic – Commitment

15

YEARS

Allen Lagaaia KEYSBOROUGH

10 YEARS

Vasko Dudev DONCASTER

10 YEARS

Satvik Chopra DONCASTER

Saliya

10 YEARS

Menuwaraarachchila DONCASTER

10 YEARS

Palwinder Randhawa KEYSBOROUGH

10 YEARS

Massimo Genovese DONCASTER

10 YEARS

Craig Scroop DONCASTER

David Reeve – Commitment John Dussi – Commitment Rukman Weerasinghe – Safety Hero Krish Srikanthan – Passion & Performance Matthew Ellen – Performance Peter Donnelly – Performance

10 YEARS

14

Blagoja Koleski SUNSHINE WEST

10 YEARS

Andrew Scott DONCASTER

TRANSXPRESS Q4 2018

5

YEARS

Daljit Turna

SUNSHINE WEST

5

YEARS

John Gibson

SUNSHINE WEST

5

YEARS

Relly Lingad

SUNSHINE WEST

5

YEARS

Sundeepan Modgil

SUNSHINE WEST

5

YEARS

Yadwinder Singh

SUNSHINE WEST

Taleb Mustafa – Leadership Netta Gee – Commitment

Interview with Krish Srikanthan: Runner-Up – Performance Q: How long have you worked at Transdev?

A: I started at Transdev in February this year but these past ten months have just flown by. Time flies when you’re having fun!

Q: How long have you worked at Transdev?

A: I started working in the public transport industry in 1985 as a tram conductor. I thought I would do it for maybe six months as a break from panel beating. But, I liked the job so much that I became a tram driver and in 1990 I started as a bus driver at our North Fitzroy depot. I have been here ever since!

Q: What do you love about being a bus driver?

A: My favourite thing about being a bus driver is meeting people. On quiet trips, you can talk to the passengers and learn a lot about the people we carry across our network.

Q: Why did you want to become a journey maker?

A: When I lived in London I had an obsession with the buses! I also loved the idea of being a part of people’s lives and having the opportunity to help them in some way. I look forward to seeing how we can continue to develop in the future.

Q: Tell us about one of your favourite customer stories.

A: In my early days of driving buses I used to do an early morning run from Warrandyte to the city. When I first started the run, two passengers boarded my bus with toast and coffee. As a joke I asked where my breakfast was! The next morning, one of them boarded with a coffee for me and the other brought me some toast. This continued three times a week for over a year.

Q: What do you love about being in communications?

A: In a former life I was a tax accountant, but eventually my love of words won out! Each day is different from the next and I have had the opportunity to learn so much in such a short time. I also really enjoy being able to work with everyone across our business.

Q: What advice would you give to one of our new drivers just starting out?

A: My advice to any new drivers starting out would be to take your time until you get used to the routes you are doing and become familiar with the locations of the bus stops. This normally takes about three months. After that time, driving buses gets so much easier.

Q: Tell me about a project you enjoyed working on at Transdev and why?

A: Despite its challenges, I really enjoyed working on the app rollout! It was a great opportunity to spend time at all the depots meeting our drivers and I learned so much throughout the process.

Q: We understand you do a lot of charitable work – can you tell us more about it? Why is it important to you?

A: I like helping others and giving to different charities because it makes me feel good inside and you never know what the future holds.

Without help from people, a lot of charities would cease to exist.

Q: Which footy team do you support and why?

A: I am a diehard Bombers fan and have been for 20 years. I can’t really remember what made me choose the Bombers but I have an inkling it had something to do with Matthew Lloyd…

Q: When you’re not answering questions on the app, what do you like doing in your personal time?

A: I started a travel and lifestyle website a couple of years ago so most of my nights and weekends are spent writing about food, travel, books and bucket lists! But I am also a total bookworm so I try to set aside as much time as possible to curl up with a cup of tea and a new read.

Q: Everyone needs a bit of balance, so how do you like to spend your free time?

A: I like to spend my free time relaxing in bed, watching movies or building things out of wood.

Q: Finally, if you were trapped on a desert island, what 3 items could you not survive without?

A: I could not survive without a knife for hunting and cutting things; my glasses for seeing things and lighting fires (because yes, you can start a fire by focusing the sun through prescription glasses!); and finally, meat. I need to eat meat as I don’t like fruit.

TRANSXPRESS Q4 2018

15

HAPPY

HOLIDAYS

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