An initiative by PULSE Division of Trainingpekerja
Published by: Saf Business Corporate
cover design by LK
All rights reserved. No part of this brochure may be reproduced, distributed or transmitted in any form or by any means without prior written permission from TrainingPekerja.
"Empowering clinic assistants with the skills to excel in patient care and beyond."
Specializing in clinic assistant training, we’re here to shape compassionate and capable healthcare professionals.
Equip clinic assistants with the skills to lead in patient care and clinic operations. Our Pu clin exper
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Discover how Confidence, Precision, Skill and Purpose come together in our Clinic Skills and Patient Care Training Series.
COURSE TITLE
CLINIC ASSISTANT COMPREHENSIVE TRAINING (CACT)
DURATION
2-Day
COURSE SUMMARY:
This intensive training is an in-depth, practical training designed to provide clinic assistants with the essential skills required for supporting patient care and clinic operations. Covering five modules, this training program includes patient communication, medication handling, equipment usage, infection control, vaccination protocols and basic first aid. Through hands-on exercises and interactive discussions, participants will gain the knowledge and practical skills needed to deliver high-quality patient care effectively.
WHO SHOULD ATTEND?
Current clinic assistants seeking to enhance their skills
Aspiring clinic assistants or clinical support staff
Clinic administrative staff involved in patient care support
TARGETED INDUSTRY
Healthcare, Clinics, Hospitals, Medical Centers, Public Health Services, Private Healthcare Facilities, Community Health Services, Medical Laboratories, Long-term Care Facilities and Emergency Health Services.
LEARNING OBJECTIVES
1.
Develop effective communication and patient management skills to support clinic operations.
Master safe medication handling, disbursement and basic vaccine administration. 2.
Gain practical experience in infection control, specimen collection and using clinical equipment. 3.
Acquire skills in vaccination protocols, patient follow-up and daily clinic management. 4.
Apply foundational first aid techniques to manage minor injuries in a clinical setting.
METHODOLOGY
Lecture and Group Discussions
Hands-on Practice and Demonstrations
Scenario-based Learning and Group Presentations
Kemahiran Komunikasi dan Pengurusan Pesakit (CEKAP)
This module covers the basics of patient communication and clinic workflow, emphasising patient registration, medication disbursement and wound dressing with a focus on clear communication and patient care.
Pengurusan Ubat dan Farmaseutikal (URUS)
This module trains participants in safe medication handling, storage and patient education Basic vaccine management, including side effect monitoring, is also covered.
Pengendalian Peralatan Klinik dan Kawalan Jangkitan (SELIA)
Focused on infection control and safe equipment usage, this module includes hand hygiene, PPE handling, specimen collection and training with essential clinical equipment like ECG machines and nebulizers.
Vaksinasi dan Pengurusan Klinik Harian (LINDUNG)
This module covers vaccine preparation, administration and patient follow-up, along with daily clinic management tasks, including patient records and inventory control.
Bantuan Kecemasan Asas (CEMAS)
The first aid module provides clinic assistants with essential skills for responding to common injuries, focusing on wound care, burn treatment and managing minor trauma.
"Kuasa Komunikasi, Servis Terunggul!"
Mastering patient communication for a seamless clinic experience
Master patient registration, effective counter communication and professional handling of patient complaints. Emphasis on clear communication throughout procedures.
LEVEL 2 TASK:
Individual: Practise counter communication
Group:
Role-play patient interaction scenarios at counter with feedback from the facilitator.
LEVEL 2 TASK:
Individual:
Organise all necessary wound dressing items in a tray and list each item to reinforce understanding of required materials.
Group:
Role-play wound dressing and patient counselling for medication collection and care instructions.
"Selamat,
Building essential technical skills for accurate patient support
Properly handle medications, understand dosage forms, optimise clinic workflow, manage patient records
MEDICATION MANAGEMENT
LEVEL 2 TASK:
Individual: Classify common medications by dosage form and purpose. organise in storage (cabinet).
Group:
Practise documenting medication in a patient file and explaining dosage and administration to a “patient.”
"Kawalan Tepat, Klinik Selamat!"
Strengthening core competencies in patient testing and assessment
Implement hand hygiene, PPE donning/doffing and safe specimen collection protocols
1. Apply infection control and safe specimen collection protocols. Gain familiarity with lab equipment and sample containers. 2.
LEVEL 1 TASK:
Individual: Perform handwashing using KKM guidelines.
Group: Demonstrate proper donning and doffing of PPE.
LEVEL 3 TASK:
Group:
Practice specimen collection for blood, urine and sputum, ensuring correct labelling and handling of each sample.
Identifying correct containers for blood, urine and sputum samples. Do proper labelling and handling for each type.
3. Accurately measure and document
Blood & Cholesterol
Blood Pressure (BP) -Pulse Rate (PR) -Respiratory Rate (RR)
Familiarise usage with supervision for ECG, Nebulizer, Oxygen
LEVEL 1 TASK:
Individual:
Measure BP, PR and RR on participants using provided equipment. Rotate stations to practise on different “patients” and log readings.
ADVANCED EQUIPMENT HANDLING
LEVEL 3 TASK:
Group Rotation Stations:
Instructor guidance :
1. Practice nebulizer setup 2. Practice oxygen tank usage
Practice attaching ECG leads correctly and conducting ECG
3.
Practical Hands-on experience on Individual and Group Assessment
1 Course Skill Levels
Fundamental tasks like hand hygiene, PPE usage, patient registration and vital signs measurement. Essential for daily clinic operations.
Hand Hygiene: Practice handwashing using WHO protocol
Vital Signs Measurement: Measure blood pressure (BP), pulse rate (PR) and respiratory rate (RR) on participants.
PPE Usage: Demonstrate proper donning and doffing of PPE
2
Skills requiring more interaction, such as patient counselling, medication disbursement and wound dressing. Focus on communication and care protocols.
Patient Registration: Practise registering a patient in a simulated system.
Medication Collection & Disbursement: Practise collecting, organising and disbursing mock medications with clear patient communication.
Vaccination Handling and Administration: Learn vaccine storage, preparation, basic injection techniques and side effect monitoring.
3
Complex tasks under supervision, like administering injections, using ECGs and collecting specimens. Involves technical knowledge and precision.
Injection Techniques: Practise administering IM (intramuscular) and IV (intravenous) injections and IV bolus under supervision.
IV Drip Setup: Learn IV drip setup and saline (NS) administration.
Specimen Collection: Collect blood, urine and sputum samples with proper labelling and handling.
Nebulizer and ECG Use: Operate a nebulizer and practice ECG setup and monitoring.
Basic Life Support: Overview of basic CPR and AED usage.
Lab Familiarisation: Introduction to lab equipment and sample containers, such as blood and urine bottles.
"Perlindungan mantap, komunikasi tepat!"
Ensuring a safe, supportive environment for both patients and staff
Learn vaccine storage, handling, administration and patient follow-up
VACCINATION MANAGEMENT
LEVEL 2 TASKS:
Individual: Prepare and administer mock vaccine injections (IM) on training dummies, using correct dosage technique.
Group: Practise creating and updating vaccine records, monitor and explain common side effects and practice follow-up scheduling.
"Siap Sedia untuk Setiap Kecemasan!"
Be prepared, be skilled and respond with confidence when emergencies strike.
Apply basic first aid techniques for cuts, burns, nosebleeds, fractures, trauma and choking incidents
Lecture:
Instructor-led overview of basic first aid practices for managing minor injuries and preventing infection.
Group Task:
Demonstrate and practise basic wound care, burn treatment and nosebleed management in groups.
Each group performs one of the three first aid tasks and presents their approach to peers for feedback and discussion.
DRMUSTAQIMWAHIT 'DrMus’TheMentor
ROSLISAABAN MedicalDoctor HrdCorp Trainer 32068
Dr. Mus creates interactive, hands-on learning environments that boost confidence and refine essential clinical skills.
.
LINDAKADIR 'LK'TheCommunicator
CorporateTrainer HRD CorpAccreditedTrainer6556
LKfacilitatestructuredlearning sessionsthatenhanceclinical assistants'professionalismand adherencetoorganizationalstandards.
DRROSLINDA 'DrLinda’ThePerfection MedicalDoctor
ROSLISAABAN
Dr.Lindaoverseestheclinical trainingcurriculum,ensuringhigh standardsandguidingclinical assistantsinmasteringessential patientcareskills.
FADILAHMISBAN 'Dyla'ThePharmacist
Pharmacist,ClinicalTrainer
Dylaeducatesclinical assistantson safemedicationhandling,precise dispensing,andessential pharmacologicalknowledge, prioritizingpatientsafetyineverystep.
Empowering clinic skills and patient care excellence.
