Community Scorecard 2019

Community Scorecard | 2019 Strategic Community Plan Review Prepared for: Town of Victoria Park Prepared by: CATALYSE® Pty Ltd ©

© Copyright CATALYSE® Pty Ltd 2019

Contents

EXECUTIVE OVERVIEW Introduction | Purpose, Approach and MARKYTÂŽ Industry Standards

3

Strategic insights

7

Addressing Community Priorities

18

DETAILED FINDINGS Overall performance

25

Familiarity with local services and facilities

32

Leadership and engagement

35

Communication channels

48

Economic development

57

Community development

62

Community services

67

Art and culture

74

Built environment

80

Getting around

84

Natural environment

92

Overview of community variances

99

MARKYTÂŽ Community Priorities Window | Random vs Opt-in respondents

102

Introduction

Purpose

DLGSC’s Integrated Planning and Reporting Framework requires local councils to review the Strategic Community Plan at least once every two years.

Community Scorecard The Town of Victoria Park commissioned a MARKYT® Community Scorecard to: • Support a review of the Strategic Community Plan (SCP) • Assess performance against objectives and key performance indicators (KPIs) in the SCP • Determine community priorities • Benchmark performance

Approach The Town of Victoria Park commissioned CATALYSE® to conduct a MARKYT® Community Scorecard during July to August 2019.

% of randomly selected respondents (weighted) Home owner Renting / other

97 3

Burswood

Scorecard invitations were sent to 4,000 randomly selected households; 1,000 by mail and 3,000 by email.

6

Carlisle

17

East Victoria Park

37

Lathlain

544 randomly selected ratepayers and residents completed a scorecard reducing the sampling error to ±4% at the 95% confidence interval.

The Town provided supporting promotions through its communication channels. A further 64 respondents participated bringing the total to 608 respondents.

11

St James

4

Victoria Park

25

Male

50

Female

50

Other

<1

Have child 0-5 years

18

Have child 6-12 years

10

Have child 13-17 years

As analysis of results showed significant differences between these groups, the main body of this report presents responses from the random sample of residents only.

6

Have child 18+ years

8

No children No response

64 1

18-34

The final dataset was weighted by age and gender to match the ABS Census population profile.

42

35-54

31

55-64

15

65+

Data has been analysed using SPSS. Where sub-totals add to ±1% of the parts, this is due to rounding errors to zero decimal places.

12

Disability

3

ATSI

2

Born overseas LOTE

37 7

MARKYT® Conversion

A Model was used to convert the Town’s 2014 results into a Performance Index Score.

ATSI = Aboriginal and Torres Strait Islander LOTE = Language other than English

5

Industry Standards CATALYSE® has conducted studies for 60+ councils across WA. When councils ask comparable questions, we publish the high and average scores to enable participating councils to recognise and learn from the industry leaders. In this report, the ‘high score’ is calculated from WA councils that have completed an accredited study with CATALYSE® and asked comparable questions within the past two years. Participating councils are listed below.

Metropolitan

Regional

6

Strategic Insights

Strategic Overview Vision

Liveability

Governance

Rates Value

49

84

64

52

% agree

Performance Index Score

Performance Index Score

Performance Index Score

14% points above the MARKYT® Industry Average

9 index points above the MARKYT® Industry Average

8 index points above the MARKYT® Industry Average and up 6 index points from 2015

8 index points above the MARKYT® Industry Average and up 8 index points from 2015

Safety and security

Highest scores

performing above average with xxx.

Most improved • • •

How the community is informed about what’s happening locally Managing growth and development Customer service

Streetscapes

Moving forward the community would like the Town of Albany to focus on xx key priorities:

Priorities

Strengths

• Access to public transport • Festivals, events, and cultural activities in xxx. Relative The Town of Albany hasarts perceived strengths ® Industry Library and information services the Town of Albany is to the• MARKYT Standards

Parking management

1.

Xx

2. Lighting Xx of streets and public places 3. Xx

Development of Albany Hwy strip

Value for money from rates

Relative to MARKYT® Industry Standards • • •

Town of Victoria Park as a place to visit Access to public transport Economic development

8

Overall Performance | industry comparisons The ‘Overall Performance Index Score’ is a combined measure of the Town of Victoria Park as a ‘place to live’ and as a ‘governing organisation’. The Town of Victoria Park’s overall performance index score is 74 out of 100, 9 index points above the industry standard for Western Australia.

Industry Standards Performance Index Score

Overall Performance Index Score average of ‘place to live’ and ‘governing organisation’ Town of Victoria Park Metropolitan Councils Regional Councils

Town of Victoria Park

74

Industry High

85

Industry Average

65

85 78

74 74 74 74 74 74 73 72 72 70 70 69 68 68 67 67 67 66 65 65 Industry Average 64 63 63 63 62 62 61 60 58 58 57 56 56 56 56 53 51

9

How to read the

Benchmark Matrix TM

The MARKYT® Benchmark Matrix TM (shown in detail overleaf) illustrates how the community rates performance on individual measures, compared to how other councils are being rated by their communities.

There are two dimensions. The vertical axis maps community perceptions of performance for individual measures relative to the average score for all measures. The horizontal axis maps performance relative to the MARKYT ® Industry Standards.

Councils aim to be on the right side of this line, with performance ABOVE the MARKYT® Industry Standard.

This line represents Council’s average performance for all individual measure.

As it represents the average, around half of the service areas will be placed above the line, and around half will be positioned below the line.

10 Copyright CATALYSE® Pty Ltd. © 2019

Benchmark Matrix TM This chart shows the Town’s performance in individual service areas relative to the MARKYT® Industry Standards for participating councils across WA.

CELEBRATE Place to live and visit, access to public transport, local roads, development of Albany Hwy strip, festivals, events, arts and culture, multiculturalism, character and identity, and how the community is informed.

Higher Performance

Celebrate green areas that are performing well and are above the WA average. Focus on areas in orange with lower performance that is below the WA average.

Place to live Place to visit 41 27

44

46

28

24

23

45

31 30

9 7 10

Below Industry Average

22 29 42 15

18 8 34 21

Governing 11 4 organisation 12

25 19 36 43

39

38

40

6

35 14

Above Industry Average

47

16 32 17 5

20 3 2

13 1

33 26

37

FOCUS on safety and security, parking management and lighting Lower Performance

Q. How would you rate performance in the following areas? Base: All respondents, excludes unsure and no response.

Service areas are included when MARKYT® Industry Standards are available.

Copyright CATALYSE® Pty Ltd. © 2019 Light grey indicates benchmark is not available

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47

Value for money Council’s leadership Advocacy and lobbying Embracing change & innovation Consultation How community is informed Customer service Town’s website VIBE e-newsletters Social media presence ‘Your Thoughts’ Economic development Albany Highway development Promotion to tourists & visitors Access to education & training Youth services Family services Senior services Disability access Access to health Buildings, halls and toilets Sport and recreation Playgrounds, parks & reserves Food, health, noise & pollution Safety and security Library and information Festivals, events, arts & culture History and heritage Multiculturalism Character and identity Growth and development Planning & building approvals Access to housing Local roads Traffic management Parking management Footpaths and cycleways Streetscapes Lighting Access to public transport Conservation and environment Sustainable practices General waste collections Recycling collections 11 Bulk waste collections Animal and pest control

Industry Standards

The Town of Victoria Park is leading the industry in 4 areas: • ‘Your Thoughts’ online consultation hub • Access to education, training and personal development opportunities • Multiculturalism and racial harmony • Managing growth and development

1st Place

12

Community Trends Window TM

The MARKYT® Community Trends Window shows trends in performance over the past 4 years.

In the Town of Victoria Park’s Community Trends Window, detailed overleaf, most services are ideally located in Window 1. They are higher performing areas that continue to improve.

The stand out improvers are: • how the community is informed • customer service • festivals, events and cultural activities • managing growth and development • bulk waste collections

3

1

4

2

Windows 3 and 4 include areas in decline. Management of parking, lighting of streets and public places and community buildings, halls and toilets have declined marginally.

13 Copyright CATALYSE® Pty Ltd. © 2019

STRONG + DECLINING

Good 75

STRONG + IMPROVING

27

24 28

44

23 46 35 7 6 Org 47 25 19 29 36 32 42 17 2013 5 38 39

45

Okay 50

22 40

1

37

Poor 25 Terrible 0

Performance Index Score (out of 100)

Excellent 100

Community Trends Window TM

WEAK + DECLINING

-20 Declining

-15

WEAK + IMPROVING -10

-5

0 Steady

5

10

15

20 Improving

Trend Q. How would you rate performance in the following areas? Base: All respondents, excludes unsure and no response (n = varies) Copyright CATALYSE® Pty Ltd. © 2019

Light grey text indicates that trend analysis is not available..

Org 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47

Governing organisation Value for money Council’s leadership Advocacy and lobbying Embracing change & innovation Consultation How community is informed Customer service Town’s website VIBE e-newsletters Social media presence ‘Your Thoughts’ Economic development Albany Highway strip development Promotion to tourists & visitors Access to education & training Youth services Family services Senior services Disability access Access to health Buildings, halls and toilets Sport and recreation Playgrounds, parks & reserves Food, health, noise & pollution Safety and security Library and information Festivals, events, arts & culture History and heritage Multiculturalism Character and identity Growth and development Planning & building approvals Access to housing Local roads Traffic management Parking management Footpaths and cycleways Streetscapes Lighting Access to public transport Conservation and environment Sustainable practices General waste collections Recycling collections 14 Bulk waste collections Animal and pest control

Community Priorities Window TM

In the Town of Victoria Park’s Community Priorities Window, detailed overleaf, most services are ideally located in windows A + B. They are high performing areas, receiving average ratings between okay and excellent.

Perceived strengths in Window A, or close to, include: • Access to public transport • Library and information • Festivals, events, arts and culture • Playgrounds, parks and reserves Moving forward, the community would like the Council to prioritise services and facilities in Windows F and G: • Safety and security • Parking management • Streetscapes • Lighting • Development of the Albany Hwy strip • Value for money from rates

A

E

B

F

C

G

D

H

15 Copyright CATALYSE® Pty Ltd. © 2019

Good 75

41 27

28

24 44 45

6 25

5 29

14

43 38

36 42

32

39 1

33

40 37

26

Poor 25

Okay 50

30 31 23 46 9 34 8 18 35 21 7 11412 10 47 16 22 19 20 17 3 2 15 13

Terrible 0

Performance Index Score (out of 100)

Excellent 100

Community Priorities Window TM

0

5

10

15

20

25

Priority (% mentions) Q. How would you rate performance in the following areas? Base: All respondents, excludes unsure and no response. (n = varies) Q. Which areas would you most like the Town of Victoria Park to focus on improving? Base: All respondents, excludes no response (n = 432) Copyright CATALYSE® Pty Ltd. © 2019

Priority score only. Performance not measured.

30

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47

Value for money Council’s leadership Advocacy and lobbying Embracing change & innovation Consultation How community is informed Customer service Town’s website VIBE e-newsletters Social media presence ‘Your Thoughts’ Economic development Albany Highway strip development Promotion to tourists & visitors Access to education & training Youth services Family services Senior services Disability access Access to health Buildings, halls and toilets Sport and recreation Playgrounds, parks & reserves Food, health, noise & pollution Safety and security Library and information Festivals, events, arts & culture History and heritage Multiculturalism Character and identity Growth and development Planning & building approvals Access to housing Local roads Traffic management Parking management Footpaths and cycleways Streetscapes Lighting Access to public transport Conservation and environment Sustainable practices General waste collections Recycling collections 16 Bulk waste collections Animal and pest control

“Overall, Town of Victoria Park should be very proud of the work its doing.”

Local Resident, Town of Victoria Park

“All in all the town is doing a great job.”

Local Resident, Town of Victoria Park

Addressing Community Priorities

Community Action Plan

Safety and security Challenges

• Perception of escalating crime and homelessness

Community Voices “Security of the area needs to be addressed ASAP, as we have seen a rise in the number of incidents. There are also a lot of people sleeping on the cafe strip and nearby areas and it's not a good look for people visiting. This has spiked in the past 12 months and we now even get approached while eating at restaurants and bars, for food and money. A solution to this issue should be high priority.”

• Begging and petty crime

“More needs to be done to keep the community safe and secure. Crime appears to be increasing in the community. There should be more lighting, cameras and security patrols.”

• Car and home break-ins

“Crime and violence is on the up. It's not safe to walk the streets after dark.”

• Drug dependency and mental health issues

• Presence of state housing

Community Driven Actions 1. Security patrols (similar to City of Belmont) 2. CCTV 3. Better street lighting 4. A Victoria Park Police Station

5. Greater support for homeless (shelters, etc) 6. Promote as a drug free zone

“Something needs to be done about the amount of homeless, beggars and mentally unstable people loitering on Albany Highway. Also I don't live in Burswood, but it sounds like it is becoming really dangerous and unpleasant in the residential area there. So many thefts and unsavory people hanging around. There needs to be more done for these residents' safety and security.”

“The unavoidable high crime rate. A lot of residents / ratepayers are talking online, including in a Facebook local crime prevention group, about the high number of home and car break-ins, parcel and mail theft, and general unsavoury characters lurking in the side streets, particularly after dark. People are also talking about how the TOVP appears to be doing nothing about this. Local suggestions have included - better lighting, security patrols, and a Victoria Park police station. I think everyone is surprised that the TOVP has not been more proactive in this space, given the obvious problems which are being presented.“A homeless shelter somewhere near the train station could also be a good idea.”

“We live in an area on St James where there is a lot of trouble with state housing and the people in them. Police are constantly at the residence and there is bad elements coming and going. A father of a young family I am worried for their safety sometimes.”

“Reduction of state/public housing within the area which would ultimately lift tourism, reduce safety concerns and increase trade within the area.”

19

Community Action Plan

Development of Albany Highway strip Challenges

Community Voices “Not letting the Albany Highway strip wither as has occurred in Subiaco, Mt Lawley and Leederville.”

• Restaurant strip is tired • Increasing commercial rents • Empty shops and growing vacancies • Disconnection between east and west • ‘Ugly’ car yards

“Ensuring we don't have issues like Subiaco and Mount Lawley where businesses that are responsible for improving the vibrancy of the area aren't priced out of the area once a location becomes vibrant due to increased rent, etc.”

“If the town increased the amount of retail, cafes and pubs/clubs along the strip it would be "the place" in Perth. Many migrants who come to Perth always ask what is the best place and Victoria Park strip has a chance to become the hub.”

“Focus on any measures to ensure the growth of the hospitality and nightlife along Albany Highway so Victoria Park becomes the go-to area (like Mount Lawley once was).”

Community Driven Actions 1. Create a long-term plan for the strip, addressing use of the car yard sites and how to connect the east and west precincts 2. Continue to support revitalisation strategies to put life back into the area and become know as the preferred entertainment hub

3. Attract, support and retain local businesses, including start-ups 4. Increase the diversity of the retail mix

“I'd love to diversify the mix of offerings on the cafe strip (Albany Highway) - there are so many restaurants and cafes, particularly for anyone who loves Asian food, but small bars would be welcome as would more clothing boutiques.”

“The entertainment precinct. Trying to join the eastern end to the west. There is a large void in between with closed down car yards and empty offices. Closing off the busiest parts to cars on Friday, Saturday and Sunday nights.”

“There are several large vacant blocks and ugly "car yards" along Albany Highway which hopefully will be replaced by nice developments in the near future.”

“Try to re-capture Albany Highway as a vibrant retail shopping, hospitality strip. Use Melbourne, Sydney & Brisbane as examples for inner strip shopping areas. They don’t have car yards located along their major tourist, hospitality and retail shopping strips.”

“Encourage start ups or have a space for emerging/new business to keep the area new and exciting.”

20

Community Action Plan

Management of parking Challenges

• Increasing development • Parking congestion around commercial strips, schools, near public transport, higher density areas, etc • Overflow parking on local streets • Parking on both sides of the street

• Increase in paid parking

Community Driven Actions

1. Review Town’s approach to parking 2. Free parking for local residents (i.e. car sticker or pass) 3. Free parking for all in the evening and on weekends to attract visitors and shoppers

Community Voices “Supporting your local businesses by removing the parking restrictions, or reducing the restrictions. For example, paid parking Monday to Friday between 9am-5pm; and then free and free on the weekends.”

“Free parking for locals, perhaps a sticker for the vehicles owned by rate payers. More parking everywhere. Better management of parking around schools.”

“Reverting back to free parking on the Albany Highway cappuccino strip.”

“We have a big problem with over zealous parking inspectors....This problem is partly what killed Subiaco and Freo.”

“The City of Perth…have less and less shoppers around and I heard they are removing paid parking at certain times because the shoppers prefer to go somewhere where they can spend their money on things to buy or eat in restaurants, and not have additional cost for parking.”

“Parking is clearly becoming an issue as the population of the area increases. Car parks such as the one behind IGA between Hubert St and Albany Hwy are now routinely over flowing for most of the day. Street parking has reduced many streets to single lanes only.

With the approval of new developments…the area's infrastructure is under stress.

Solutions to the parking issue need to be found. Ideally solutions that allow people to choose not to own a car are best. Better cycle lanes, free busses perhaps?

Ultimately, if the council continues to allow higher and higher density without sorting the parking issue, the place will become very ugly.”

“In many cases houses have insufficient garages/carports/parking spaces for the number of vehicles the occupants own (e.g. group houses with several single people). Excess vehicles are left parked at the kerb, often on both sides of the road, which makes driving down the street difficult. Some of the vehicles may belong to commuters trying to avoid paying for parking at the Carlisle railway station….Where streets are clogged with cars would it be possible to make one side of the street a no-parking zone?”

“Vehicles regularly park on or across footpaths blocking foot traffic.”

21

Community Action Plan

Streetscapes Challenges

Community Voices “Ambiance and greening. Footpaths need inspecting for repairs. Street sweeper needed for leaves. Proper sculptured pruning of trees. Every house should have one tree - no exceptions.”

• Overall appearance and upkeep of streetscapes • Verge and footpath maintenance • Leaves, weeds, overhanging vegetation, etc • Litter

“Encouraging walkable neighbourhoods - safe walking surfaces for footpaths, places to rest, places to cross busy streets and interesting streetscapes.”

“Improving the streetscapes and within ALL of the suburbs within the town to improve liveability, safety and value. For example, I feel Lathlain and main streets are highly focussed on while Carlisle is treated as the poor cousin. This could include an improved adopt-a-verge program whereby council can clear verge and provide mulch like other councils do (as opposed to rebate currently on offer) which I think would encourage people to take the first step.”

“…sweeping all the leaf and branch debris, drain cleaning more regularly and repairs to the really old local roads and footpaths that are cracking and crumbling (Westmorland St, Etwell, Playfield and all around).”

Community Driven Actions

1. More attractive streetscapes 2. Improved care and maintenance of verges 3. Better tree canopy

4. More native trees

“Develop the street-scapes throughout the remaining suburbs (eg Carlisle) not just along Albany Hwy, but along all streets including the small cul-de-sac's. It would be nice to go for a walk in summer along paths which are shaded by trees, for example. Beautifying the suburbs with nature, not filling it and the parks with concrete.”

“I would like to see more attention given to verges. South Perth generally feels cleaner because of their verge maintenance. I also hate the rubbish dumps that seem to occur all year round and make the town feel dirty. Perhaps skip bins should be provided instead of roadside collections. Also, I hate power lines - they ruin trees and streetscapes.”

“More native trees with canopies in public spaces. Verge trees should be mandatory. No opt-in or opt-out. If you can't remove a verge tree, and you can't even prune a verge tree, why does an adjacent home owner get to decide if a tree gets planted where none exists. The verges are public land and used by all member of the public. Trees cool the environment, encourage better communities and provide a habitat for native animals.

There should be a large canopy verge tree every 15m on both sides of every street.”

22

Community Action Plan

Lighting of streets and public places Challenges

Community Voices “Increasing safety for residents - appropriate lighting and security measures, security patrols etc.”

“Improving security overall - better street lighting, more CCTV in and around the main strip, possibly even overnight patrols in known hotspots.”

• Safety and security concerns at night • Insufficient lighting

“Street lighting... overall safety for people commuting on public transport and then walking home.”

“Brighten the street lights, bigger wattage or brighter globes or extra poles.

Some streets way too dark.”

“Security and street lights to be changed to LED to provide better lighting.”

“I think the lighting in some streets is very poor even though I have been told it "meets standards". For this reason I, as a woman, do not feel safe in the evening walking in the streets.”

Community Driven Actions

“The street lights could be much improved on Geddes St and surrounding streets as it is very dark there at night time and not safe for walking.”

“Security - improve street lighting especially around Carlisle and Oats St train station.”

1. Improve lighting across the area – train stations, lanes, carparks, and various local streets.

2. Brighter, more cost effective LED lighting.

“The Carlisle train station and the roads on either side. It looks terrible and is very dirty, rubbish scattered, unsafe, not great lighting, etc.”

“We also need better lighting in many streets (e.g. Dane/Hubert and others in the area) to improve safety.”

“Add lighting into those laneways which have none, eg Butler Lane, etc.”

“Street lighting side streets and parking in main strip.”

23

Community Action Plan

Value for money from Council rates Challenges

Community Voices “Reducing rates and being very cost effective with funds.”

“Council efficiencies - rates are constantly increasing by 3 or 4% per year in a 1% CPI environment and there appears to be no greater value for money. Rents are plummeting so based on GRV rates should be falling. Council refuses to explain the rationale for consisting increasing costs.”

• Continual rate increases • Tough economic market

“To adjust the current rates to be more in line with what is happening economically.

When speaking with friends, who reside in all different areas in Perth, the cost of my rates is so far above what they are paying. This is putting an enormous pressure on our already very tight family budget.”

Minimising rate costs to residents, If you want to be an activist council, ask residents to opt in and pay; not your right to spend my money on virtue signalling.

I have to work too hard to get it.

“Reduce rates and focus on the core functions of local Councils no ideological crusades.”

Community Driven Actions

1. Adopt a strategy to reduce rates 2. Focus on core services 3. Justify costs

“It is a very expensive place to live rates wise. My rates are way higher than South Perth rates. Possibly because the council is too small but also because it tries to get involved in too many social programs rather than looking after what should be the council's main focus.”

“The council rates are far too high. To charge 8% of rental value each year is ridiculous.

Learn to be as frugal as your residents need to be. Public servant salary increases have been less than 1% each year for years, but rates just keep soaring. Stop wasting money degrading our roads with obstacles, new kerbs they don't need, and changes to remove parking.”

“Probably control of the cost of rates. I sometimes wonder if council is getting involved in areas that other organisations and individual residents should be dealing with themselves. As an example I can not see the necessity of Council to employ a "Healthy Community Dietician". This is not your area of expertise or requirement to provide such a service.”

24

Overall Performance

How to read the following charts

Performance Ratings The chart shows community perceptions of performance on a five point scale from excellent to terrible.

Trend analysis shows how performance varies over time.

MARKYT® Industry Standards show how Council is performing compared to other councils.

The Performance Index Score is a score out of 100 using the following formula:

Council Score is the Council’s performance index score.

(average score – 1) x 100

Industry High is the highest score achieved by councils in WA that have completed a comparable study with CATALYSE® over the past two years.

4 In effect, the Performance Index Score converts the average rating into a zero-based score out of 100.

Score

Average Rating

100

Excellent

75

Good

50

Okay

25

Poor

0

Terrible

Industry Average is the average score among WA councils that have completed a comparable study with CATALYSE® over the past two years.

Variance across the community shows how results vary across the community based on the Performance Index Score

26

Town of Victoria Park as a place to live 49

40

Performance ratings % of respondents

11

Trend Analysis

100%

84

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

84

(out of 100) Good (75)

40 Okay (50)

49

Poor (25)

11 Terrible (0)

Excellent

Good

Okay

Poor

Terrible

NA 15

19

Town of Victoria Park

84

Industry High

95

Industry Average

75

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

84

84

77

85

84

84

87

87

84

84

87

83

81

84

83

78

79

81

87

83

85

85

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 543). * Positive rating = excellent, good or okay

27

Community Advocacy Likelihood of recommending the Town of Victoria Park as a place to live Community Advocacy

Net Promoter Score

Industry Standards

% of respondents

Net Promoter Score

Promoters

47

less

Detractors equals

33

NPS

21

Town of Victoria Park

12

Industry High

68

Industry Average

-16

12 Promoters (9-10) Passives (7-8)

NPS can range from -100 to +100

Detractors (0-6)

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Net Promoter Score

12

12

6

11

12

13

16

8

-5

14

23

2

6

4

8

-20

-15

-5

17

5

36

21

Q. How likely are you to recommend the Town of Victoria Park as a place to live?

Please give a rating out of 10, where 0 is not at all likely and 10 is extremely likely.

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 542).

28

Town of Victoria Park as a place to visit 40

46

Performance ratings % of respondents

13

Trend Analysis

99%

81

Positive rating*

Performance Index Score

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100)

81 Good (75)

46

Okay (50)

40

Poor (25)

13 1 Excellent

Industry Standards

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

81

Industry High

87

Industry Average

64

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

81

81

83

82

81

82

81

80

76

79

86

80

76

75

80

81

74

77

85

79

81

81

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 537). * Positive rating = excellent, good or okay

29

Town of Victoria Park as the organisation that governs the local area 11

48

Performance ratings % of respondents

30

Trend Analysis

89%

64

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

48

30

Okay (50) Poor (25)

9

11

3 Excellent

64

58

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

64

Industry High

74

Industry Average

56

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

64

64

51

63

65

66

64

59

51

57

70

60

59

63

61

67

59

65

68

58

68

61

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 525). * Positive rating = excellent, good or okay

30

Value for money from Council rates 5

31

38

Performance ratings % of respondents

Trend Analysis

74%

52

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

38

Okay (50)

31

52 44

21 Poor (25)

5

6

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

52

Industry High

63

Industry Average

44

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

52

52

36

49

54

54

54

46

44

44

55

51

48

48

51

52

44

49

55

48

50

52

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 510). * Positive rating = excellent, good or okay

31

Familiarity with local services and facilities

Familiarity with local services and facilities % of respondents who were familiar with service area The Town of Victoria Park as a place to live

100

General waste collections

100

Footpaths and cycleways

100

Maintenance of local roads

99

Lighting of streets and public places

99

The Town of Victoria Park as a place to visit

99

Management of parking

98

Access to public transport

98

Recycling collections

98

Playgrounds, parks and reserves

98

Traffic management and control on local roads

98

Development of the shopping and commercial strip along Albany Highway

97

The area's character and identity

97

The Town of Victoria Park as the organisation that governs the local area

97

Streetscapes

96

Verge side bulk waste collections

96

Festivals, events, arts and cultural activities

95

Sport and recreation facilities

95 94

Value for money from Council rates How the community is informed about whatâ&#x20AC;&#x2122;s happening in the local area

91 90

Safety and security

89

Managing growth and development Townâ&#x20AC;&#x2122;s website

88

Community buildings, halls and toilets

86

How the community is consulted about local issues

85

Chart shows proportion of respondents who were familiar enough with the service area to rate performance.

33

Familiarity with local services and facilities % of respondents who were familiar with service area 85

Customer service VIBE – the Town’s printed newsletter

81

Multiculturalism and racial harmony

81

How local history and heritage is preserved and promoted

80

Conservation and environmental management

80

Management of food, health, noise and pollution issues

80

Library and information services

79

Economic development

79

How the Town embraces change, innovation and new technology

78

Efforts to develop and promote Victoria Park as a destination for tourists and visitors

78

Access to health and community services

77

Efforts to promote and adopt sustainable practices

77 75

Services and facilities for families and children

70

Access to housing that meets your needs

69

Planning and building approvals Council’s leadership within the community

66

Animal and pest control

65 63

Social media presence Advocacy and lobbying on behalf of the community to influence decisions, support local…

62 61

Access to education, training and personal development opportunities

59

Services and facilities for youth

56

e-newsletters

52

Facilities, services and care available for seniors ‘Your Thoughts’ online consultation hub Access to services and facilities for people with a disability

Chart shows proportion of respondents who were familiar enough with the service area to rate performance.

47 44

34

Leadership and Engagement

Town Vision

A dynamic place for everyone.  We are Perth's most empowered and engaged community.  We are Perth's premier place for entertainment and entrepreneurship.  We lead in sustainability.  We put people first in urban design and safety.  We are inclusive and connected with a thriving community.

49% of residents agree that the Town of Victoria Park has developed and communicated a clear vision for the area.

The Town of Victoria Park has developed and communicated a clear vision for the area 7

42

Level of agreement

Trend Analysis

49%

% of respondents

Industry Standards

% agree

% agree

Total Agree

34 42

49

Town of Victoria Park

49

Industry High

61

Industry Average

35

15 7

2

Strongly agree

Neutral /unsure

Agree

Disagree

NA

Strongly disagree

15

19

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

% agree

49

49

64

53

45

50

49

57

39

40

48

55

45

72

48

51

36

53

54

54

44

41

Q. How strongly do you agree or disagree with the following statements?

Base: All respondents, excludes â&#x20AC;&#x2DC;no responseâ&#x20AC;&#x2122; (n = 543).

37

Council’s leadership within the community 8

36

Performance ratings % of respondents

37

Trend Analysis

81%

57

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

37

57

36

Okay (50) Poor (25)

15 8

4

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

57

Industry High

67

Industry Average

50

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

57

58

34

57

57

59

58

55

50

53

61

54

56

64

56

56

54

62

58

59

65

53

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 358). * Positive rating = excellent, good or okay

38

Advocacy and lobbying on behalf of the community to influence decisions, support local causes, etc 7

34

Performance ratings % of respondents

41

Trend Analysis

82%

57

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

41

57 Okay (50)

34

Poor (25)

15 7

3

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

57

Industry High

68

Industry Average

50

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

57

57

35

58

56

58

61

57

51

50

62

55

51

55

60

55

53

58

59

56

57

54

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 336). * Positive rating = excellent, good or okay

39

The Town has a good understanding of community needs 7

41

Level of agreement

Trend Analysis

48%

% of respondents

Industry Standards

% agree

% agree

Total Agree

34 41

48

Town of Victoria Park

48

Industry High

57

Industry Average

34

14 7

3

Strongly agree

Neutral /unsure

Agree

Disagree

NA

Strongly disagree

15

19

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

% agree

48

47

64

52

44

52

46

44

28

32

53

47

39

45

40

34

33

50

53

41

47

43

Q. How strongly do you agree or disagree with the following statements?

Base: All respondents, excludes â&#x20AC;&#x2DC;no responseâ&#x20AC;&#x2122; (n = 543).

40

The Town of Victoria Park is progressive 15

51

Level of agreement

Trend Analysis

66%

% of respondents

Industry Standards

% agree

% agree

Total Agree

51

66

23

15

9 2

Strongly agree

Neutral /unsure

Agree

Disagree

NA

Strongly disagree

15

19

Town of Victoria Park

66

Industry High

NA

Industry Average

NA

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

% agree

66

65

88

65

67

68

71

62

55

52

75

65

53

76

62

65

44

74

73

72

45

57

Q. How strongly do you agree or disagree with the following statements?

Base: All respondents, excludes â&#x20AC;&#x2DC;no responseâ&#x20AC;&#x2122; (n = 543).

41

How the Town embraces change, innovation and new technology 14

42

Performance ratings % of respondents

31

Trend Analysis

87%

63

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

42 31

Okay (50) Poor (25)

11

14

3 Excellent

Good

Okay

Poor

63

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

63

Industry High

65

Industry Average

53

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

63

64

43

63

64

65

62

62

56

60

64

63

63

65

60

58

59

72

65

55

61

62

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 427). * Positive rating = excellent, good or okay

42

How the community is consulted about local issues 11

37

Performance ratings % of respondents

27

Trend Analysis

75%

58

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

27

58

37 Okay (50)

19 11

Poor (25)

5

Excellent

Good

Okay

Poor

50

Terrible (0)

Terrible

15

19

Town of Victoria Park

58

Industry High

63

Industry Average

46

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

58

58

41

58

58

59

57

58

51

49

62

57

53

56

59

57

51

67

61

56

49

50

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 463). * Positive rating = excellent, good or okay

43

The Town listens to and respects residents’ views 7

30

Level of agreement

Trend Analysis

38%

% of respondents

Industry Standards

% agree

% agree

Total Agree

44 30

38

12 7

6

Strongly agree

Neutral /unsure

Agree

Disagree

NA

Strongly disagree

15

19

Town of Victoria Park

38

Industry High

52

Industry Average

32

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

% agree

38

38

25

38

37

43

36

33

20

18

41

37

34

44

31

28

27

34

47

40

38

28

Q. How strongly do you agree or disagree with the following statements?

Base: All respondents, excludes ‘no response’ (n = 541).

44

How the community is informed about what’s happening in the local area (including local issues, events, services and facilities) 22

34

Performance ratings % of respondents

27

Trend Analysis

83%

65

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

34 27

65 53

Okay (50)

22

Poor (25)

14 2

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

65

Industry High

69

Industry Average

54

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

65

65

61

67

63

67

64

65

57

58

67

65

61

64

63

58

55

71

67

61

50

64

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 495). * Positive rating = excellent, good or okay

45

The Town clearly explains reasons for decisions and how residents’ views have been taken into account 4

30

Level of agreement

Trend Analysis

34%

% of respondents

Industry Standards

% agree

% agree

Total Agree

44

30

34

16

6

4

Strongly agree

Neutral /unsure

Agree

Disagree

NA

Strongly disagree

15

19

Town of Victoria Park

34

Industry High

39

Industry Average

28

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

% agree

34

35

29

38

30

39

24

32

17

26

39

31

31

37

28

31

30

28

40

56

27

24

Q. How strongly do you agree or disagree with the following statements?

Base: All respondents, excludes ‘no response’ (n = 539).

46

Customer service 18

39

Performance ratings % of respondents

31

Trend Analysis

88%

65

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

39

55

31

Okay (50)

18

Poor (25)

9 3

Excellent

Good

Okay

Poor

65

Terrible (0)

Terrible

15

19

Town of Victoria Park

65

Industry High

79

Industry Average

62

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

65

65

41

67

63

67

63

60

58

60

69

62

63

72

63

63

55

74

66

61

77

60

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 461). * Positive rating = excellent, good or okay

47

The Town of Victoria Park is approachable 15

39

Level of agreement

Trend Analysis

54%

% of respondents

Industry Standards

% agree

% agree

Total Agree

39 35

15

54

8 NA

3

Strongly agree

Neutral /unsure

Agree

Disagree

Strongly disagree

15

19

Town of Victoria Park

54

Industry High

NA

Industry Average

NA

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

% agree

54

55

29

58

50

58

53

47

40

41

58

52

50

69

47

53

33

69

57

38

66

48

Q. How strongly do you agree or disagree with the following statements?

Base: All respondents, excludes â&#x20AC;&#x2DC;no responseâ&#x20AC;&#x2122; (n = 543).

48

Communication Channels

The Town’s communications are performing quite effectively.

All communication channels are performing above the MARKYT® Industry Average.

Good 75

VIBE

Your Social enews Thoughts media

With strong reach, focus on improving performance of the website and printed newsletter.

Printed newsletter

Online consultation hub

Okay 50

Website

Focus on improving the reach and effectiveness of electronic communications, including social media, enewsletters and the online consultation hub.

Poor 25 Terrible 0

Performance Index Score (out of 100)

Excellent 100

Communication Efficacy Window

0

Build on ‘Your Thoughts’ early successes. The Town’s online consultation hub is the industry leader.

10

20

30

40

50

60

70

80

90

100

Reach (% respondents who were familiar with channel) Performance: How would you rate performance in the following areas? Base: All respondents, excludes unsure and no response. (n = varies) Reach: Proportion of respondents who were familiar enough with the communication channel to rate performance Copyright CATALYSE® Pty Ltd. © 2019

50

Communications Reach and Performance Summary % of respondents

88 Town’s website 65

81 VIBE – the Town’s printed newsletter 67

63 Social media presence 63

56

Reach Performance

e-newsletters 63

47 ‘Your Thoughts’ online consultation hub 63

Chart shows proportion of respondents who were familiar enough with the service area to rate performance.

51

Town’s website 12

46

Performance ratings % of respondents

35

Trend Analysis

93%

65

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

46 35

65

Okay (50) Poor (25)

12

7 1

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

65

Industry High

68

Industry Average

58

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

65

65

76

66

64

67

62

63

61

64

67

64

63

63

62

59

56

67

66

61

69

65

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 478). * Positive rating = excellent, good or okay

52

VIBE – the Town’s printed newsletter 14

46

Performance ratings % of respondents

34

Trend Analysis

94%

67

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

46

67

Okay (50)

34

Poor (25)

14

4 1

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

67

Industry High

75

Industry Average

62

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

67

68

55

67

68

67

70

67

63

65

69

67

66

68

65

62

61

69

69

65

66

67

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 442). * Positive rating = excellent, good or okay

53

e-newsletters 11

44

Performance ratings % of respondents

33

Trend Analysis

88%

63

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

44

33

Okay (50) Poor (25)

9

11

3 Excellent

Good

Okay

Poor

63

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

63

Industry High

66

Industry Average

60

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

63

63

50

60

66

62

64

63

61

61

61

66

61

52

59

61

57

70

63

60

65

60

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 305). * Positive rating = excellent, good or okay

54

Social media presence 16

33

Performance ratings % of respondents

38

Trend Analysis

87%

63

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

33

63

38 Okay (50)

16

Poor (25)

10 2

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

63

Industry High

66

Industry Average

54

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

63

64

36

62

63

62

68

70

60

58

65

65

56

58

60

65

53

65

62

57

69

66

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 345). * Positive rating = excellent, good or okay

55

‘Your Thoughts’ online consultation hub 7

48

Performance ratings % of respondents

37

Trend Analysis

92%

63

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

48

37

Okay (50) Poor (25)

6 2

7 Excellent

Good

Okay

Poor

63

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

63

Industry High

63

Industry Average

54

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

63

63

50

63

63

63

65

66

57

59

65

64

59

63

61

60

58

68

64

58

66

62

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 258). * Positive rating = excellent, good or okay

56

Economic Development

Economic development (what the Town is doing to attract investors, attract and retain businesses, grow tourism and create more job opportunities) 8

35

33

Performance ratings

Trend Analysis

76%

56

Positive rating*

Performance Index Score

% of respondents

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

33

56

55

35

Okay (50)

20

8

Poor (25)

5

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

56

Industry High

59

Industry Average

42

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

56

56

44

56

55

58

55

53

45

48

59

53

54

56

53

56

47

60

57

63

58

48

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 427). * Positive rating = excellent, good or okay

58

Development of the shopping and commercial strip along Albany Highway 17

38

Performance ratings % of respondents

27

Trend Analysis

82%

63

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

38

63

27 Okay (50) Poor (25)

15

17

3 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

63

Industry High

71

Industry Average

50

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

63

63

63

66

59

65

61

56

57

57

69

59

56

64

61

65

56

64

65

60

67

59

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 530). * Positive rating = excellent, good or okay

59

Efforts to develop and promote Victoria Park as a destination for tourists and visitors 10

33

33

Performance ratings

Trend Analysis

76%

56

Positive rating*

Performance Index Score

% of respondents

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

33

56

33

Okay (50)

21

Poor (25)

10 4 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

56

Industry High

63

Industry Average

57

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

56

56

42

55

57

58

50

54

53

49

58

55

52

65

51

53

51

59

59

57

63

49

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 427). * Positive rating = excellent, good or okay

60

Access to education, training and personal development opportunities 10

37

Performance ratings % of respondents

37

Trend Analysis

84%

59

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

37

59

37

Okay (50) Poor (25)

14 10 3 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

59

Industry High

59

Industry Average

49

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

59

59

63

61

57

60

61

61

60

51

61

60

56

62

61

63

52

66

60

59

67

54

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 331). * Positive rating = excellent, good or okay

61

Community Development

Services and facilities for youth 6

38

Performance ratings % of respondents

40

Trend Analysis

84%

58

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

40

58

54

38

Okay (50) Poor (25)

15 6

2

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

58

Industry High

70

Industry Average

48

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

58

57

72

61

54

62

56

52

51

50

61

55

55

54

58

59

49

65

57

52

53

60

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 319). * Positive rating = excellent, good or okay

63

Services and facilities for families and children 13

44

Performance ratings % of respondents

34

Trend Analysis

91%

65

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

44 34

Okay (50) Poor (25)

8 1

13

Excellent

Good

Okay

Poor

65

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

65

Industry High

71

Industry Average

59

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

65

65

65

68

63

66

63

66

69

64

64

68

64

67

66

64

60

68

65

61

64

67

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 407). * Positive rating = excellent, good or okay

64

Facilities, services and care available for seniors 8

41

Performance ratings % of respondents

37

Trend Analysis

86%

60

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

37

41

Okay (50) Poor (25)

11 8

3

Excellent

60

55

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

60

Industry High

67

Industry Average

55

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

60

60

70

61

59

63

54

55

60

55

58

65

58

56

58

69

58

65

54

53

63

67

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 281). * Positive rating = excellent, good or okay

65

Access to services and facilities for people with a disability 4

42

Performance ratings % of respondents

41

Trend Analysis

87%

58

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

41

58

42

Okay (50) Poor (25)

10 4

4

Excellent

58

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

58

Industry High

66

Industry Average

51

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

58

58

52

62

54

62

53

51

56

49

58

60

56

50

61

63

56

66

56

57

63

58

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 239). * Positive rating = excellent, good or okay

66

Community Services

Access to health and community services 9

45

Performance ratings % of respondents

41

Trend Analysis

95%

64

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

64

45 41

Okay (50) Poor (25)

4 1

9 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

64

Industry High

69

Industry Average

55

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

64

64

62

66

63

65

65

64

57

62

66

64

62

57

64

60

56

66

67

62

61

62

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 419). * Positive rating = excellent, good or okay

68

Community buildings, halls and toilets 7

40

Performance ratings % of respondents

35

Trend Analysis

82%

59

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

35

40

59

Okay (50) Poor (25)

17 7

1

Excellent

61

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

59

Industry High

78

Industry Average

60

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

59

59

53

57

60

58

61

61

59

54

56

62

59

60

56

60

56

65

60

59

46

54

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 466). * Positive rating = excellent, good or okay

69

Sport and recreation facilities 21

42

Performance ratings % of respondents

31

Trend Analysis

94%

69

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

42

69 62

Okay (50)

31

Poor (25)

21

5 1 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

69

Industry High

85

Industry Average

66

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

69

69

71

70

69

71

66

68

65

67

69

71

68

67

68

63

66

67

70

71

63

71

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 516). * Positive rating = excellent, good or okay

70

Playgrounds, parks and reserves 28

42

Performance ratings % of respondents

23

Trend Analysis

93%

73

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100)

42

Good (75) Okay (50)

23 28

Poor (25)

6 Excellent

73 66

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

73

Industry High

86

Industry Average

68

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

73

72

88

74

72

75

68

74

75

71

73

74

72

70

72

67

67

74

73

72

67

75

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 533). * Positive rating = excellent, good or okay

71

Management of food, health, noise and pollution issues 11

43

Performance ratings % of respondents

30

Trend Analysis

84%

61

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

43

30

61

57 Okay (50) Poor (25)

10 11

6

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

61

Industry High

74

Industry Average

57

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

61

60

71

63

58

64

56

62

54

53

63

61

56

65

59

63

43

63

62

60

72

59

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 433). * Positive rating = excellent, good or okay

72

Safety and security 6

22

Performance ratings % of respondents

39

Trend Analysis

67%

48

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100)

39

Good (75)

24

22

48

Okay (50) Poor (25)

9

6

Terrible (0)

Excellent

Good

Okay

Poor

Terrible

NA 15

19

Town of Victoria Park

48

Industry High

76

Industry Average

55

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

48

48

45

50

46

50

45

49

46

44

48

46

49

54

44

36

46

46

50

49

62

43

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 490). * Positive rating = excellent, good or okay

73

Art and Culture

Library and information services 26

45

Performance ratings % of respondents

26

Trend Analysis

97%

74

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100)

45

Good (75)

74

70

Okay (50)

26

26

Poor (25)

2 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

74

Industry High

89

Industry Average

71

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

74

73

83

73

74

74

75

75

70

71

73

75

74

74

71

67

66

74

74

71

75

76

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 428). * Positive rating = excellent, good or okay

75

Festivals, events, arts and cultural activities 30

42

Performance ratings % of respondents

22

Trend Analysis

94%

74

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100)

42

Good (75)

74 65

Okay (50)

22

30

Poor (25)

5 1 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

74

Industry High

78

Industry Average

63

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

74

74

78

76

72

75

75

72

73

65

76

75

68

68

73

64

62

75

76

69

62

75

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 518). * Positive rating = excellent, good or okay

76

How local history and heritage is preserved and promoted 10

38

Performance ratings % of respondents

32

Trend Analysis

80%

59

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

32

59

38

59

Okay (50) Poor (25)

16 10

3

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

59

Industry High

79

Industry Average

59

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

59

59

47

62

57

61

59

55

52

50

60

59

59

57

57

56

56

66

59

56

57

57

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 436). * Positive rating = excellent, good or okay

77

Multiculturalism and racial harmony 18

44

Performance ratings % of respondents

33

Trend Analysis

95%

68

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

44

68

Okay (50)

33

Poor (25)

18 3 1 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

68

Industry High

68

Industry Average

58

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

68

68

65

70

67

70

67

67

65

60

72

67

63

61

69

63

60

74

69

67

68

67

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 439). * Positive rating = excellent, good or okay

78

Built Environment

The area's character and identity 23

40

Performance ratings % of respondents

27

Trend Analysis

90%

68

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

40

68

Okay (50)

27

Poor (25)

23 9 2 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

68

Industry High

85

Industry Average

59

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

68

68

61

72

64

69

71

67

62

61

73

66

62

72

65

60

62

72

70

65

74

63

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 527). * Positive rating = excellent, good or okay

80

Managing growth and development 11

38

Performance ratings % of respondents

30

Trend Analysis

79%

59

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

30

59

38 Okay (50)

17

49

Poor (25)

11 4 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

59

Industry High

59

Industry Average

48

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

59

59

55

62

56

62

57

56

45

48

66

53

54

62

57

58

53

64

61

52

61

56

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 484). * Positive rating = excellent, good or okay

81

Planning and building approvals 5

28

Performance ratings % of respondents

36

Trend Analysis

69%

50

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100)

36

Good (75)

22

28

50

Okay (50) Poor (25)

9

5

Terrible (0)

Excellent

Good

Okay

Poor

Terrible

NA 15

19

Town of Victoria Park

50

Industry High

65

Industry Average

46

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

50

49

64

50

49

52

48

47

42

47

53

48

47

54

47

51

49

54

48

45

55

51

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 374). * Positive rating = excellent, good or okay

82

Access to housing that meets your needs 13

46

Performance ratings % of respondents

32

Trend Analysis

91%

65

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

46 32

65

Okay (50) Poor (25)

13

7 2

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

65

Industry High

68

Industry Average

57

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

65

65

61

67

63

67

63

63

61

63

68

63

63

54

61

54

64

69

65

62

66

65

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 382). * Positive rating = excellent, good or okay

83

Getting Around

Maintenance of local roads 14

45

Performance ratings % of respondents

29

Trend Analysis

88%

65

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

45 29

Okay (50) Poor (25)

9

14

3 Excellent

65 58

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

65

Industry High

80

Industry Average

52

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

65

65

48

66

63

67

63

63

53

59

68

64

61

61

63

70

57

69

65

58

67

65

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 541). * Positive rating = excellent, good or okay

85

Traffic management and control on local roads 10

38

Performance ratings % of respondents

32

Trend Analysis

80%

59

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

32

59

38

Okay (50)

16 10

Poor (25)

4

Excellent

Good

Okay

Poor

51

Terrible (0)

Terrible

15

19

Town of Victoria Park

59

Industry High

67

Industry Average

55

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

59

59

43

60

57

61

57

59

53

53

62

57

56

56

58

62

53

61

61

49

59

60

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 533). * Positive rating = excellent, good or okay

86

Management of parking 7

24

Performance ratings % of respondents

35

Trend Analysis

66%

48

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100)

35

Good (75) Okay (50)

22

24

50

48

Poor (25)

12

7

Terrible (0)

Excellent

Good

Okay

Poor

Terrible

15

19

Town of Victoria Park

48

Industry High

64

Industry Average

50

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

48

48

32

50

46

50

45

45

44

38

51

46

43

44

46

51

48

47

52

43

46

44

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 535). * Positive rating = excellent, good or okay

87

Footpaths and cycleways 8

34

Performance ratings % of respondents

37

Trend Analysis

79%

56

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

37

34

Okay (50)

16 8

Poor (25)

4

Excellent

Good

Okay

Poor

56

52

Terrible (0)

Terrible

15

19

Town of Victoria Park

56

Industry High

71

Industry Average

52

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

56

57

53

60

53

60

48

54

47

52

58

56

54

52

55

61

56

55

57

55

55

58

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 541). * Positive rating = excellent, good or okay

88

Streetscapes 11

34

Performance ratings % of respondents

35

Trend Analysis

80%

57

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

35 34

Okay (50)

12 11

57

52

Poor (25)

8 Terrible (0)

Excellent

Good

Okay

Poor

Terrible

15

19

Town of Victoria Park

57

Industry High

83

Industry Average

54

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

57

57

60

58

56

60

52

56

49

52

59

57

55

52

52

57

56

59

60

55

50

54

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 525). * Positive rating = excellent, good or okay

89

Lighting of streets and public places 8

30

34

Performance ratings % of respondents

Trend Analysis

72%

52

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

34

55

52

Okay (50)

30 19

Poor (25)

9

8

Terrible (0)

Excellent

Good

Okay

Poor

Terrible

15

19

Town of Victoria Park

52

Industry High

66

Industry Average

55

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

52

53

42

57

48

55

46

56

50

48

53

52

52

52

49

50

44

51

54

54

50

53

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 539). * Positive rating = excellent, good or okay

90

Access to public transport 38

38

22

Performance ratings % of respondents

Trend Analysis

98%

78

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100)

78 Good (75)

38

Okay (50)

38 22

Poor (25)

2 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

78

Industry High

85

Industry Average

61

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

78

78

73

80

76

80

74

80

72

76

77

80

77

77

79

75

69

74

80

74

68

83

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 535). * Positive rating = excellent, good or okay

91

Natural Environment

Conservation and environmental management 8

36

Performance ratings % of respondents

41

Trend Analysis

85%

58

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

41

Okay (50) Poor (25)

11 8

5

Excellent

58

56

36

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

58

Industry High

76

Industry Average

58

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

58

58

42

63

52

61

48

59

50

49

57

57

59

58

58

56

56

62

59

53

56

56

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 434). * Positive rating = excellent, good or okay

93

Efforts to promote and adopt sustainable practices 10

32

Performance ratings % of respondents

36

Trend Analysis

78%

56

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

36

56

32

Okay (50)

18 10

Poor (25)

4

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

56

Industry High

66

Industry Average

54

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

56

56

56

58

54

58

50

58

53

54

55

56

59

59

57

57

50

60

60

52

58

51

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 419). * Positive rating = excellent, good or okay

94

General waste collections 21

45

Performance ratings % of respondents

26

Trend Analysis

92%

70

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

45

70

65

Okay (50)

26

Poor (25)

21 6 1 Excellent

Good

Okay

Poor

Terrible (0)

Terrible

15

19

Town of Victoria Park

70

Industry High

86

Industry Average

75

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

70

70

65

73

67

69

72

73

67

70

67

72

72

69

69

65

64

73

71

62

69

70

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 542). * Positive rating = excellent, good or okay

95

Recycling collections 19

43

Performance ratings % of respondents

24

Trend Analysis

86%

67

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

43 24

19

Okay (50) Poor (25)

12 2

Excellent

Good

Okay

Poor

67

63

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

67

Industry High

84

Industry Average

72

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

67

67

49

69

65

66

69

68

64

67

64

67

69

63

65

64

66

70

67

59

68

66

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 534). * Positive rating = excellent, good or okay

96

Verge side bulk waste collections 21

43

Performance ratings % of respondents

26

Trend Analysis

90%

69

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

43

Okay (50)

26 21

Poor (25)

7 2

Excellent

Good

Okay

Poor

69 60

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

69

Industry High

86

Industry Average

70

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

69

69

70

70

67

70

67

69

64

68

66

69

71

66

67

64

64

71

70

66

65

67

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 525). * Positive rating = excellent, good or okay

97

Animal and pest control 11

43

Performance ratings % of respondents

31

Trend Analysis

85%

61

Positive rating*

Performance Index Score

Industry Standards

Performance Index Score

Performance Index Score

Excellent (100)

(out of 100) Good (75)

43

31

61

60

Okay (50) Poor (25)

9 11

6

Excellent

Good

Okay

Poor

Terrible (0)

Terrible

NA 15

19

Town of Victoria Park

61

Industry High

69

Industry Average

53

Variances across the community

Total

Home owner

Renting/other

Male

Female

No children

Have child 0-5

Have child 6-12

Have child 13-17

Have child 18+

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Performance Index Score

61

61

66

65

57

63

61

61

58

54

63

62

58

60

61

63

59

63

60

60

60

63

Q. How would you rate performance in the following areas?

Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 355). * Positive rating = excellent, good or okay

98

Overview of Community Variances

Home owner

Renting / other

Male

Female

No children

18-34 years

35-54 years

55+ years

Disability

Born Overseas

LOTE

Burswood

Carlisle

East Vic Park

Lathlain

St James

Victoria Park

Place to live

84

84

77

85

84

84

87

87

84

84

87

83

81

84

83

78

79

81

87

83

85

85

Place to visit Governing organisation Value for money Council’s leadership Advocacy and lobbying Embracing change & innovation Consultation Informed Customer service Town’s website VIBE e-newsletters Social media presence ‘Your Thoughts’ Economic development Albany Highway development Promotion to tourists & visitors Access to education & training Youth services Family services Senior services Disability access

81 64 52 57 57 63 58 65 65 65 67 63 63 63 56 63 56 59 58 65 60 58

81 64 52 58 57 64 58 65 65 65 68 63 64 63 56 63 56 59 57 65 60 58

83 51 36 34 35 43 41 61 41 76 55 50 36 50 44 63 42 63 72 65 70 52

82 63 49 57 58 63 58 67 67 66 67 60 62 63 56 66 55 61 61 68 61 62

81 65 54 57 56 64 58 63 63 64 68 66 63 63 55 59 57 57 54 63 59 54

82 66 54 59 58 65 59 67 67 67 67 62 62 63 58 65 58 60 62 66 63 62

81 64 54 58 61 62 57 64 63 62 70 64 68 65 55 61 50 61 56 63 54 53

80 59 46 55 57 62 58 65 60 63 67 63 70 66 53 56 54 61 52 66 55 51

76 51 44 50 51 56 51 57 58 61 63 61 60 57 45 57 53 60 51 69 60 56

79 57 44 53 50 60 49 58 60 64 65 61 58 59 48 57 49 51 50 64 55 49

86 70 55 61 62 64 62 67 69 67 69 61 65 65 59 69 58 61 61 64 58 58

80 60 51 54 55 63 57 65 62 64 67 66 65 64 53 59 55 60 55 68 65 60

76 59 48 56 51 63 53 61 63 63 66 61 56 59 54 56 52 56 55 64 58 56

75 63 48 64 55 65 56 64 72 63 68 52 58 63 56 64 65 62 54 67 56 50

80 61 51 56 60 60 59 63 63 62 65 59 60 61 53 61 51 61 58 66 58 61

81 67 52 56 55 58 57 58 63 59 62 61 65 60 56 65 53 63 59 64 69 63

74 59 44 54 53 59 51 55 55 56 61 57 53 58 47 56 51 52 49 60 58 56

77 65 49 62 58 72 67 71 74 67 69 70 65 68 60 64 59 66 65 68 65 66

85 68 55 58 59 65 61 67 66 66 69 63 62 64 57 65 59 60 57 65 54 56

79 58 48 59 56 55 56 61 61 61 65 60 57 58 63 60 57 59 52 61 53 57

81 68 50 65 57 61 49 50 77 69 66 65 69 66 58 67 63 67 53 64 63 63

81 61 52 53 54 62 50 64 60 65 67 60 66 62 48 59 49 54 60 67 67 58

Have child 0-5 Have child 6-12 Have child 13-17 Have child 18+

Total

Summary of community variances

100

Lathlain

St James

Victoria Park

62 54 67 71 53 44 71 65 50 60 61 48 47 63 59 53 38 52 52 48 76 49 54 70 67 68 54

East Vic Park

57 59 65 75 54 46 70 73 52 65 62 45 42 61 53 53 44 47 49 50 72 50 53 67 64 64 58

Carlisle

64 61 68 74 62 49 75 72 55 67 67 56 47 63 63 59 45 54 56 56 80 59 58 73 68 69 61

Burswood

65 61 66 68 56 45 75 75 59 67 71 57 48 63 63 57 45 48 52 46 74 48 50 72 69 67 61

LOTE

65 58 71 75 64 50 74 75 61 70 69 62 52 67 67 61 50 60 60 55 80 61 58 69 66 70 63

Born Overseas

63 60 69 72 58 46 74 72 57 67 64 56 49 63 63 57 46 53 56 48 76 52 54 67 65 67 57

Disability

No children

66 57 70 74 63 50 73 76 62 70 72 62 50 67 66 60 50 60 58 57 80 63 58 73 69 70 65

55+ years

Female

62 53 71 88 71 45 83 78 47 65 61 55 64 61 48 43 32 53 60 42 73 42 56 65 49 70 66

35-54 years

Male

64 59 69 72 60 48 73 74 59 68 68 59 49 65 65 59 48 57 57 53 78 58 56 70 67 69 61

18-34 years

Renting / other

64 59 69 73 61 48 74 74 59 68 68 59 50 65 65 59 48 56 57 52 78 58 56 70 67 69 61

Have child 0-5 Have child 6-12 Have child 13-17 Have child 18+

Home owner

Access to health Buildings, halls and toilets Sport and recreation Playgrounds, parks & reserves Food, health, noise & pollution Safety and security Library and information Festivals, events, arts & culture History and heritage Multiculturalism Character and identity Growth and development Planning & building approvals Access to housing Local roads Traffic management Parking management Footpaths and cycleways Streetscapes Lighting Access to public transport Conservation and environment Sustainable practices General waste collections Recycling collections Bulk waste collections Animal and pest control

Total

Summary of community variances

66 56 69 73 63 48 73 76 60 72 73 66 53 68 68 62 51 58 59 53 77 57 55 67 64 66 63

64 62 71 74 61 46 75 75 59 67 66 53 48 63 64 57 46 56 57 52 80 57 56 72 67 69 62

62 59 68 72 56 49 74 68 59 63 62 54 47 63 61 56 43 54 55 52 77 59 59 72 69 71 58

57 60 67 70 65 54 74 68 57 61 72 62 54 54 61 56 44 52 52 52 77 58 59 69 63 66 60

64 56 68 72 59 44 71 73 57 69 65 57 47 61 63 58 46 55 52 49 79 58 57 69 65 67 61

60 60 63 67 63 36 67 64 56 63 60 58 51 54 70 62 51 61 57 50 75 56 57 65 64 64 63

56 56 66 67 43 46 66 62 56 60 62 53 49 64 57 53 48 56 56 44 69 56 50 64 66 64 59

66 65 67 74 63 46 74 75 66 74 72 64 54 69 69 61 47 55 59 51 74 62 60 73 70 71 63

67 60 70 73 62 50 74 76 59 69 70 61 48 65 65 61 52 57 60 54 80 59 60 71 67 70 60

62 59 71 72 60 49 71 69 56 67 65 52 45 62 58 49 43 55 55 54 74 53 52 62 59 66 60

61 46 63 67 72 62 75 62 57 68 74 61 55 66 67 59 46 55 50 50 68 56 58 69 68 65 60

62 54 71 75 59 43 76 75 57 67 63 56 51 65 65 60 44 58 54 53 83 56 51 70 66 67 63 101

MARKYT® Community Priorities Window Random vs Opt-in respondents

Good 75

Randomly selected respondents

41 27

28

24 44 45

6 25

5 29

14

43 38

36 42

32

39 1

33

40 37

26

Poor 25

Okay 50

30 31 23 46 9 34 8 18 35 21 7 11412 10 47 16 22 19 20 17 3 2 15 13

Terrible 0

Performance Index Score (out of 100)

Excellent 100

Community Priorities Window TM

0

5

10

15

20

25

Priority (% mentions) Q. How would you rate performance in the following areas? Base: All respondents, excludes unsure and no response. (n = varies) Q. Which areas would you most like the Town of Victoria Park to focus on improving? Base: All respondents, excludes no response (n = 432) Copyright CATALYSE® Pty Ltd. © 2019

Priority score only. Performance not measured.

30

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47

Value for money Council’s leadership Advocacy and lobbying Embracing change & innovation Consultation How community is informed Customer service Town’s website VIBE e-newsletters Social media presence ‘Your Thoughts’ Economic development Albany Highway development Promotion to tourists & visitors Access to education & training Youth services Family services Senior services Disability access Access to health Buildings, halls and toilets Sport and recreation Playgrounds, parks & reserves Food, health, noise & pollution Safety and security Library and information Festivals, events, arts & culture History and heritage Multiculturalism Character and identity Growth and development Planning & building approvals Access to housing Local roads Traffic management Parking management Footpaths and cycleways Streetscapes Lighting Access to public transport Conservation and environment Sustainable practices General waste collections Recycling collections 103 Bulk waste collections Animal and pest control

Excellent 100

Community Priorities Window TM Respondents who opted in

Good 75

41 9

21 31 18 23 4 19 7 30

Okay 50

46 45 16 10 13 20 25 11 12 15 17 3 38

24

28 44

8 6

35 47 29 34 42 37

2214 2 43 5 36

32

39 1 26

40

Poor 25

33

Terrible 0

Performance Index Score (out of 100)

27

0

5

10

15

20

25

Priority (% mentions) Q. How would you rate performance in the following areas? Base: All respondents, excludes unsure and no response. (n = varies) Q. Which areas would you most like the Town of Victoria Park to focus on improving? Base: All respondents, excludes no response (n = 18) Copyright CATALYSE® Pty Ltd. © 2019

Priority score only. Performance not measured.

30

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47

Value for money Council’s leadership Advocacy and lobbying Embracing change & innovation Consultation How community is informed Customer service Town’s website VIBE e-newsletters Social media presence ‘Your Thoughts’ Economic development Albany Highway development Promotion to tourists & visitors Access to education & training Youth services Family services Senior services Disability access Access to health Buildings, halls and toilets Sport and recreation Playgrounds, parks & reserves Food, health, noise & pollution Safety and security Library and information Festivals, events, arts & culture History and heritage Multiculturalism Character and identity Growth and development Planning & building approvals Access to housing Local roads Traffic management Parking management Footpaths and cycleways Streetscapes Lighting Access to public transport Conservation and environment Sustainable practices General waste collections Recycling collections 104 Bulk waste collections Animal and pest control

www.catalyse.com.au Office 3, 996 Hay Street, Perth WA 6000 PO Box 8007, Cloisters Square WA 6850 Phone +618 9226 5674 Email: info@catalyse.com.au ABN 20 108 620 855