2016 Residents Guide by Town of Aurora

Aurora Living tOWN Of AuRORA

6 1 0 2 RESIDENT’S GUIDE

New! See our

www.aurora.ca 100 John West Way, Aurora, Ontario L4G 6J1 Phone: 905-727-1375 | Email: info@aurora.ca THIS GUIDE IS AVAILABLE IN ALTERNATE FORMAT BY REQUEST

2015 Annual Report inside!

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Greetings from the Mayor Welcome to the 2016 Aurora Living Resident’s Guide! On behalf of Aurora Town Council, I am pleased to present this convenient reference guide to our community. Whether you are a long-standing resident of Aurora or new to our Town, you will find a variety of useful information on community programs and services. This guide is organized in an “A to Z” format, which makes it easy to find the local information you need. These pages contain a range of information such as contact details for Town departments, waste and recycling guidelines, a special events calendar and more! New this year, the Town is distributing our 2015 Annual Report within this publication. Flip to the middle section of the guide for an 8-page summary of our Town’s priorities and achievements. Stay connected with the Town. Don’t miss our new Get Involved section on page 9. It provides options on how you can be informed about upcoming Town initiatives and ways to provide input on our programs and services. Please visit our website at www.aurora.ca for more information on The Town of Aurora. Wishing our community a healthy and prosperous 2016!

Sincerely, Mayor Geoffrey Dawe

2014 to 2018 town of Aurora Council The Town of Aurora’s municipal government is composed of the Mayor and eight Councillors at large, with the Mayor also representing the Town at the regional level of government. The Mayor and Council are dedicated to serving the residents and businesses of The Town of Aurora responsively and effectively through leadership and legislative action for the present and future well-being of the community. Please note, except for the Mayor, Councillors are part-time and most hold other full-time jobs. They can be reached via voicemail at the phone numbers listed below or by email. Alternatively, residents may contact the Executive Assistant to the Mayor at 905-726-4741.

! To send a message to the Mayor and all Councillors, please email allcouncillors@aurora.ca

Geoffrey Dawe Mayor

Michael thompson Councillor

Harold kim Councillor

905-726-4746 mayor@aurora.ca

905-727-3123 ext. 4268 mthompson@aurora.ca

905-727-3123 ext. 4272 hkim@aurora.ca

John Abel Deputy Mayor and Councillor

Jeff thom Councillor

tom Mrakas Councillor

905-727-3123 ext. 4273 jthom@aurora.ca

905-727-3123 ext. 4274 tmrakas@aurora.ca

Sandra Humfryes Councillor

Wendy Gaertner Councillor

Paul Pirri Councillor

905-727-3123 ext. 4266 shumfryes@aurora.ca

905-727-3123 ext. 4265 wgaertner@aurora.ca

905-727-3123 ext. 4267 jabel@aurora.ca

4 • Aurora Living • Resident’s Guide 2016

905-727-3123 ext. 4263 ppirri@aurora.ca

SAVE UP TO

25%

NTLY SAV E TA S 1 N

Mayor’s Office Services

! If you are interested in keeping up with the Mayor, see his schedule of meetings and events at www.aurora.ca/mayorschedule or follow him on Twitter @GeoffDaweAurora For more information, please contact the Executive Assistant to the Mayor at 905-726-4741 or mayor@aurora.ca

2016 Mayor Geoffrey Dawe Meet with Mayor Dawe Mayor Dawe is pleased to take requests for meetings with interested individuals or groups. If you would like to schedule a meeting with the Mayor, please contact the Executive Assistant to the Mayor at 905-726-4741 or mayor@aurora.ca Official Greetings and Congratulatory Messages The Mayor will send greetings for 70th, 80th, 90th and 100th birthdays; 50th, 60th and 70th wedding anniversaries and other significant special milestones. Congratulatory messages from the Mayor are available to various organizations. business Grand Openings and Celebrations The Mayor is happy to attend the official opening of your business and present you with a Certificate of Welcome. Proclamations The Mayor will issue proclamations for special occasions or events for non-profit community groups and organizations. town Pins Municipal lapel pins with the official Town of Aurora logo are available in limited quantities. The Mayor’s Office will entertain requests for pins for organizations or individuals to distribute at functions that are of a provincial, national or international nature.

StAtutORY HOLIDAYS

Aurora Town Hall will close for the following statutory holidays in 2016. For holiday service schedules related to waste collection, recreational programs and other facility hours of operation, please visit our website or consult the Town’s Notice Board Holiday Service Schedule, published on page 2 of The Auroran newspaper. Closure information is posted the week before the holiday. DAtE Friday, January 1 Monday, February 15 Friday, March 25 Monday, May 23 Friday, July 1 Monday, August 1 Monday, September 5 Monday, October 10

ObSERVAtION New Year’s Day Family Day Good Friday Victoria Day Canada Day Civic Holiday Labour Day Thanksgiving Day

For Christmas Day, Boxing Day and New Year’s Day hours of operation, please visit www.aurora.ca or call Access Aurora at 905-727-1375. As always, the Town will provide essential and emergency services. For Town-related emergency situations, please call 905-727-1375 or 905-727-3123 and follow the voice prompts. FOR ALL OTHER EMERGENCIES, CALL 9-1-1.

6 • Aurora Living • Resident’s Guide 2016

What’s

Inside Contact The Town of Aurora __ 8

Crossing Guards ______________17

Lawn Watering _______________48

Schools/School Boards _________17

About The Town of Aurora ____ 9

Decks/Porches _______________33

Library _____________________22

Seniors ____________________39

Departments ______________ 10

Demolition __________________33

Licences____________________23

Sewers ____________________39

Community Directory _______ 52

Development Charges__________17

Maps______________________23

Signs ______________________34

Frequently Called Numbers __ 53

Digging ____________________17

Marriage Licences ____________23

Skateboard/BMX Facilities _______39

Disabled ___________________12

Mayor and Council ____________4

Skating (Indoor) ______________13

AURORA FROM A TO Z

Dog Licences ________________23

Meetings ___________________16

Skating (Outdoor) _____________24

Accessibility _________________12

Dog Park ___________________12

Merchandise ________________24

Smoking ___________________40

Additions ___________________33

Education __________________17

Metal Item Recycling __________47

Snow Removal _______________40

Adult Recreational Programs _____12

Elections ___________________18

Museum ___________________24

Splash Pads _________________40

Agendas and Minutes __________16

Electronic Equipment Recycling ___47

Notice Board ________________24

Sports Fields ________________41

Animal Control_______________12

Emergency Preparedness________18

Official Plan _________________24

Squash ____________________41

Animal Licences ______________23

Emergency Services ___________18

Outdoor Ice Skating ___________24

Swimming __________________12

Appliance Pickup _____________47

Employment_________________18

Parking ____________________24

Swimming Pool Enclosures ______34

Aquatics ___________________12

Environmental Initiatives ________19

Parks ______________________33

Street Signs/Street Lights _______41

Arenas ____________________13

Events _____________________50

Permits ____________________33

Street Sweeping ______________41

Attractions __________________13

Excavation __________________34

Pet Licences _________________23

Basement Apartments__________34

Facilities ___________________19

Playgrounds _________________35

Subdivision Assumption of Services __________________41

Basketball Courts _____________14

Farmers’ Market ______________20

Plumbing/Septic ______________34

Taxes ______________________41

Birth Registration _____________14

Fines and Tickets _____________24

Police Services _______________35

Tennis Courts ________________42

Blood Donor Clinics ___________14

Finished Basements ___________34

Ponds _____________________35

Tobogganing ________________43

Blue Box Recycling ____________44

Fire Services _________________20

Pools ______________________12

Town Hall __________________43

Building Inspections ___________14

Fireplaces __________________33

Pre-School Programs___________35

Traffic Signals ________________43

Building Permits ______________33

Fireworks___________________21

Program Guide _______________35

Trails ______________________43

Bulky Item Recycling ___________47

Fitness_____________________21

Property Standards ____________35

Transit _____________________43

Buses _____________________43

Food Bank __________________22

Property Taxes _______________41

Trees ______________________44

Business Information __________14

Garages____________________34

Public Skating _______________37

Volunteer___________________44

Bylaws and Enforcement ________14

Garden Sheds _______________34

Public Transit ________________43

Waste/Recycling ______________44

Camp Programs ______________15

Garbage and Recycling Collection _44

Racquet Sports _______________41

Water Bills __________________47

Chamber of Commerce _________14

Grants _____________________22

Recreation __________________35

Water Service Requests _________48

Child Care __________________15

Green Bin Composting _________44

Recycling ___________________44

Water Supply ________________48

Children’s Recreational Programs __15

Hazardous Waste _____________45

Renovations and Additions ______38

Water Use (Outdoor) __________48

Chimneys___________________33

Health Services_______________22

Rental Facilities ______________19

Water/Wastewater Emergencies___48

Club Aurora Fitness Centre ______21

Heritage ___________________22

Repairs ____________________36

Weddings __________________48

Community Centres ___________19

Hockey ____________________13

Report a Problem _____________36

Community Recognition Awards __16

Hot Tubs/Whirlpools ___________34

Roads _____________________38

Winter Street and Sidewalk Maintenance ________________40

Composting _________________44

Hydro _____________________22

Road Closure Permit ___________34

Construction Waste ___________45

Illegal Dumping ______________22

Road Occupancy Permit ________34

Council and Committees ________16

Jobs ______________________18

Scholarships_________________39

Yard Waste _________________45 Youth Programs ______________48 Zoning_____________________49

Resident’s Guide 2016 • Aurora Living • 7

Hours: Monday to Friday, 8 a.m. to 5 p.m. (excluding statutory holidays) Phone: Access Aurora ____________________________________ 905-727-1375 24-hour automated hotline ___________________________ 905-727-3123

Yonge St.

Aurora Public Library

Parks Yard Operations Yard

Aurora Town Hall Aurora Seniors’ Centre

Stronach Aurora Recreation Complex Wellington St. East

Mosley St.

Church St.

Leslie St.

100 John West Way • P.O. Box 1000 • Aurora, Ontario • L4G 6J1

Aurora Community Centre

Aurora Family Leisure Complex

John West Way Bayview Ave nue

AURORA TOWN HALL

Aurora Heights Dr.

Future Joint Operations Centre

Victoria St.

the town of Aurora

Industrial Pa rkway North

Contact

Teletypewriter (TTY) ________________________________ 905-726-4766 Fax: 905-726-4732

* info@aurora.ca

Facilities:

8 www.aurora.ca

AURORA PUBLIC LIBRARY • 15145 Yonge Street | 905-727-9494

Departments: Access Aurora ___________________________________905-727-1375

AURORA TOWN HALL • 100 John West Way | 905-727-1375 OPERATIONS YARD • 9 Scanlon Court | 905-727-3123 ext. 3443 PARKS YARD • 9 Scanlon Court | 905-727-3123 ext. 3223

Administration/Office of the CAO ________________ 905-727-3123 ext. 4740 Building Services ___________________________ 905-727-3123 ext. 4388

Recreation Centres:

Bylaw Services _____________________________ 905-727-3123 ext. 4751

AURORA COMMUNITY CENTRE •

Corporate & Financial Services__________________ 905-727-3123 ext. 4151

1 Community Centre Lane | 905-841-2371

Corporate Communications ____________________ 905-727-3123 ext. 4740

AURORA FAMILY LEISURE COMPLEX •

Economic Development_______________________ 905-727-3123 ext. 4742

135 Industrial Parkway North | 905-841-7529

Human Resources___________________________ 905-727-3123 ext. 4362 Infrastructure & Environmental Services ___________ 905-727-3123 ext. 4370 Legal & Legislative Services ____________________ 905-727-3123 ext. 4248

AURORA SENIORS’ CENTRE • 90 John West Way | 905-726-4767 STRONACH AURORA RECREATION COMPLEX • 1400 Wellington Street East | 905-726-4770

Office of the Mayor _________________________ 905-727-3123 ext. 4741 Parks & Recreation Services ____________________ 905-727-3123 ext. 4753 Planning & Development Services _______________ 905-727-3123 ext. 4226

future Joint Operations Centre

Discover the new Aurora family Leisure Complex! The Town of Aurora recently renovated and re-opened the Aurora Family Leisure Complex located at 135 Industrial Parkway North. New features include: • Club Aurora featuring a new fitness room, cycle fit room, running track and group fitness studio • “The Loft” space for youth with new youth programs and events • Rock climbing walls for ages 6 and older • A permanent skate park • A gourmet teaching kitchen • A state-of-the art gymnasium featuring archery, basketball, ultimate frisbee and more!

8 • Aurora Living • Resident’s Guide 2016

The Town of Aurora’s future Joint Operations Centre (JOC) is currently under construction at 229 Industrial Parkway North. The Joint Operations Centre will support the operations and maintenance functions of the Town including roads, water and wastewater, parks, facilities and vehicle fleet. The Joint Operations Centre is targeting LEED Certification through many green design features which decrease energy consumption and greenhouse gas emissions. The JOC will replace the Operations Yard and Parks Yard located at 9 Scanlon Court. For more information, please visit www.aurora.ca/JOC

About the town of Aurora The Town of Aurora is a fast-growing community, with a small-town atmosphere located in the heart of the Greater Toronto Area (GTA). Aurora has a diverse economy, well-educated and skilled workforce, excellent transportation connections and is home to large corporations such as Magna, State Farm and the York Regional Police headquarters.

Access Aurora, our Customer Service team The Town of Aurora is committed to providing quality customer service to residents and businesses. Service is provided by phone, in-person or by email. The following information and requests are offered through Access Aurora: • Pay taxes or water bills • Report problems with traffi c signals, signs or roads • Purchase a cat or dog licence • Pay parking tickets • Obtain recreation information • Inquire about waste and recycling pick-up • Confi rm special event information • Pick-up a Town publication • Apply for a marriage licence To contact Access Aurora, please call 905-727-1375, email info@aurora.ca, or visit Aurora Town Hall, 1st floor, located at 100 John West Way.

Aurora is a strong supporter of healthy and active lifestyles for residents of all ages. We have up-to-date, multi-use recreational facilities and a variety of programs, playing fields, parks and trails. The newly-renovated Aurora Family Leisure Complex features an updated Club Aurora fitness area with an indoor walking track, new program rooms, a climbing wall and a new gymnasium. Aurora has over 46 parks encompassing more than 700 acres. We also have an extensive trail system with approximately 57 kilometers for joggers, hikers and skiers to enjoy! Aurora has an active downtown core with several shopping options, whether it be specialty items or services you’re looking for or simply grabbing a bite to eat. Aurora is also a multi-faith community with direct access to several places of worship. Looking for something to do with the family? The Town has many planned special events throughout the year to keep our residents and visitors entertained. Don’t miss events such as Aurora’s Easter Egg Hunt, Haunted Forest and Concerts in the Park! There is so much to do and see in Aurora. Discover the beautiful scenery, extensive parks and trails systems and picturesque community. It is one of the most ideal places in York Region to live, work and play!

Get Involved! Online The Town maintains several online communications channels to allow residents to interact with us. Like us on Facebook, follow us on Twitter, visit our website and explore, view our videos on YouTube, report a concern or ask a question on our PingStreet App and check out employment opportunities on LinkedIn. The Town of Aurora wants you to get involved in your community and interact with us!

Aurora Matters Newsletter The Town distributes a monthly e-newsletter to keep residents informed of events and what’s happening in Town. The newsletter is available by subscription. To subscribe, visit www.aurora.ca/auroramatters

In-person Get involved in our community the good old-fashioned way! Throughout the year, the Town of Aurora offers public engagement opportunities at public meetings, public open houses, events and more. This is a great opportunity to meet Town staff and members of Aurora Town Council. The Town of Aurora also encourages residents to apply to become a member of one of our committees or boards.

Events, programs and services … available on your mobile device! Don’t have a social media account? No problem. The Town of Aurora’s PingStreet app allows you to learn about Town events, programs and services on your handheld device. The PingStreet app is compatible with Apple, Android, BlackBerry and Windows Mobile devices, available for download from your App Store.

bragging Rights! Be proud, Aurora. Here is a small selection of reasons we can celebrate 2015… • According to MoneySense Magazine’s 2015 “Best Places to Live” survey, Aurora is one of Canada’s most desirable communities. Ranking in the top 30 out of 209 communities, Aurora’s ranking is based on climate, prosperity, access to healthcare, home affordability, low crime rates and lifestyle. • The Town of Aurora’s Haunted Forest event was named one of Ontario’s Top 100 Events from Festivals & Events Ontario. • The Town of Aurora was selected as a host community for the 2015 Pan Am Torch Relay. • As part of the Canadian Tire Jump Start Program, 93 children in Aurora were given the opportunity to participate in sports. • Over 750 enthusiastic volunteers participated in the Town’s annual Clean-Up Day and collected more than 1.25 tonnes of litter throughout 60 locations across Aurora. • Aurora was selected as one of 140 communities across Canada to receive a grant for a Friendship Tulip Garden. • During Earth Hour in March 2015, Aurora residents reduced power consumption by see our 7.8 per cent, representing a total savings of 4.2 megawatts, the highest amount of savings compared with other municipalities powered by PowerStream. • At our electronic waste and recycling event, The Town of Aurora collected more than 11,000 lbs of e-waste, and 500 lbs of on page 25 clothing. Thank you to everyone who helped us divert from landfill and reuse and recycle!

To read more

2015 Annual Report

Departments !

Don’t forget to visit each department’s webpage for more information, as well as videos from our Executive Leadership Team!

Vision To be respected leaders in municipal government, seeking innovative approaches and effective solutions that meet community expectations.

Mission A professional and resilient organization dedicated to providing high quality service and better understanding the needs of our community.

Values The Town of Aurora values the following: • Acting with honesty and integrity while serving our community and each other

Administration department The Administration department is comprised of three divisions: Office of the CAO, Corporate Communications and Human Resources. The department is responsible for providing administrative services to three primary groups – Council, staff and the public. The responsibilities of the department include overseeing municipal operations, providing professional corporate communications and corporate recruiting services and ensuring Council’s priorities and strategic directions are achieved.

• Providing a positive work environment that promotes employee health and well-being • Recognizing and respecting the diversity of our community and workforce • Protecting and enhancing the natural environment • Valuing the cultural heritage and history of our community • Contributing to the economic vitality of our community

8 www.aurora.ca/administration

Building & Bylaw Services department The Building & Bylaw Services department encompasses both a Building Services division and a Bylaw Services division. The Building Services division’s mandate is to ensure a healthy and safe environment in the buildings where we live, work and play. This division reviews building permit applications and conducts on-site inspections for construction projects within The Town of Aurora in accordance with the Ontario Building Code Act, The Town of Aurora’s Zoning Bylaw and other applicable legislation. This division is responsible for ensuring minimum building standards are achieved for new buildings, additions and renovations with regards to public health and safety, structural sufficiency, fire protection, energy conservation, accessibility and water and sewage protection. Further, they provide zoning feedback and interpretations on development applications such as draft plans of subdivisions, site plan applications, land severances and minor variances. Other administrative functions include the issuance and inspection of building permits.

Infrastructure & Environmental Services department The Infrastructure & Environmental Services department is responsible for the planning, construction, operation and maintenance of the following infrastructure and services: engineering services, operations services (roads, waste and recycling, water and sewer management) as well as facilities, property and fleet services. This encompasses the management of our roads and sidewalks, stormwater management, traffic management, water supply, streetlight maintenance, wastewater collection, solid waste collection and recycling. There are also several important partnerships that support these services including the Regional Municipality of York, the Lake Simcoe Region Conservation Authority and the Toronto and Region Conservation Authority. These partnerships ensure that these services are delivered effectively and reliably to the community.

8 www.aurora.ca/IES

The Bylaw Services division promotes health, safety and a harmonious community through the investigation and resolution of bylaw complaints. Some of the core operational functions of this division include animal licensing and control, parking control, property standards, business licensing and mobile vendor licensing.

Legal & Legislative Services department

8 www.aurora.ca/buildingbylaw

Legal Services provides a broad range of services to The Town of Aurora, its elected Council and appointed Committees, as well as the Chief Administrative Officer, the Executive Leadership Team and staff. Its primary function is to provide legal advice and opinions, interpret legislation, review agreements and offer litigation representation and management. The areas of law primarily practiced in the department are planning and development, real estate, administrative, civil litigation, general municipal, contract, computer and information technology, dispute resolution and procurement. Legal Services also serves to protect and defend the Town’s interests in litigation and administrative law matters by attending hearings, dispute resolution sessions and other proceedings before the courts and tribunals, including the Ontario Municipal Board. The department conducts legal research and prepares legal opinions pertaining to the municipality’s rights, duties, powers and obligations pursuant to provincial and federal legislation, its own bylaws and policies, as well as pertinent case law. Please note that we do not provide legal services or advice to the public. If you are looking for a lawyer, you may contact the Law Society of Upper Canada’s Law Society Referral Service (LSRS) at 1-800-268-8326 or www.lawsocietyreferralservice.ca and they will refer you to a lawyer or licensed paralegal who practices law in the area of your concern.

Corporate & Financial Services department The Corporate & Financial Services department is responsible for serving both the internal and supportive needs of the Town’s administration, as well as the external needs of our stakeholders in the core areas of information technology and financial services. In doing so, the Corporate & Financial Services department is also charged with fulfilling the statutory roles of the Municipal Treasurer as set out in the Municipal Act of Ontario. The department serves ratepayers, the public, employees, vendors and various government ministries and agencies. Among the services provided are the issuance and collection of tax and water bills, the dissemination of general financial information and statutory and accountability reporting.

8 www.aurora.ca/corporatefinancial

10 • Aurora Living • Resident’s Guide 2016

The Legal & Legislative Services department provides its services and support to clients through three organizational divisions: Legal Services, Legislative Services and Procurement Services.

Legislative Services provides a number of services across the corporation including corporate insurance and risk management, corporate records management and Freedom of Information Requests (FOI) under the Municipal Freedom of Information and Protection of Privacy Act. In addition, Legislative Services provides support to Council and its Committees. Procurement Services is responsible for providing effective procurement of goods and services using competitive bid and proposal processes to ensure that the Corporation obtains the best value for its purchases, combined with fair and equitable access to all providers of goods and services, in accordance with The Town of Aurora’s Procurement Bylaw.

8 www.aurora.ca/legallegislative

The Parks & Recreation Services department provides essential public services, which ensure a high quality of natural and urban environments and promote a healthy, satisfying lifestyle for all Aurora citizens. Parks and open spaces, recreational facilities, sports, fitness, creative and social programs are all managed with the aim of encouraging the greatest possible public participation in fitness and leisure. This department delivers a wide range of programs and services through five divisional areas: • Parks & Recreation Services administration • Parks, open spaces and trails • Recreational programming and community development initiatives

Office of the Mayor

• Business support services

The Mayor’s Office provides a number of official administrative services to residents, including:

8 www.aurora.ca/parksrecreation

• Mayoral attendance at the official grand opening of new businesses or other ceremonial events

Planning & Development Services department

• Cultural services

• Official greetings and congratulatory messages for 70th, 80th, 90th and 100th birthdays, 50th, 60th and 70th wedding anniversaries and other significant milestones of Aurora residents • Issuing proclamations for special occasions or events for non-profit community groups or organizations

For more information about the Office of the Mayor, please refer to page 6.

8 www.aurora.ca/mayor

The Planning & Development Services department provides its activities and support to clients through three divisions: 1. Development Planning (includes Development Engineering and Committee of Adjustment) 2. Long-range and Strategic Planning (includes Policy Planning, Economic Development, Environmental Initiatives and Geographic Information Systems (GIS)) 3. Heritage Planning

Parks & Recreation Services department The Parks & Recreation Services department is responsible for the planning, development, general/financial management and administration of parks, recreation and culture in Aurora. This department oversees the planning, construction and maintenance of parks, as well as the development and delivery of community and heritage programs to enhance and improve the quality of life of Aurora residents through participation in recreation programs and use of recreation facilities and green spaces.

Planning & Development Services manages the growth and physical form of the Town through the land use planning process. Land use planning enables the Town to establish goals and objectives for future growth and development. Through this process, interests and objectives of individual property owners are balanced with the greater interests and objectives of the Town. Planning staff provide professional planning advice to Council, other departments, the public and Council-endorsed committees on a variety of policy and procedural issues and Planning Act applications. The Planning & Development Services department’s activities relate to longrange strategic planning and development review; formulation of plans, policies and guidelines on growth management; land use; development; heritage planning; urban design and the processing and evaluation of development applications. The department also conducts research, data collection, analysis and monitoring of land use, planning policy and growth management matters.

8 www.aurora.ca/planningdevelopment

Aurora Town Hall Resident’s Guide 2016 • Aurora Living • 11

Aurora from A to Z

Accessibility

Report any concerns about domestic animals including lost, neglected or mistreated pets to the OSPCA. Control and care of your pets is essential to avoid animal bites or potential attacks on people or other animals. All of these provisions are part of the Town’s Animal Control By-law #5642-14. Failure to comply with the Town’s bylaws can result in fines. Pet Licences – See page 23 (Licences)

The Town of Aurora is committed to providing those with disabilities equal access to Town services. The Town of Aurora respects the core principles of independence, dignity, integration and equal opportunity and makes reasonable efforts to ensure that it provides accessible customer service to residents with various types of disabilities.

Dog Park

The Town employs a full-time Accessibility Advisor to help plan and implement changes to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

The York Region branch of the Ontario Society for the Prevention of Cruelty for Animals (OSPCA) is responsible for enforcing The Town of Aurora’s Animal Control Bylaw and operates the municipality’s animal shelter. The OSPCA devotes considerable time and care to finding homes for lost or abandoned animals and to reunite lost animals with their owners.

In addition, the Town’s Accessibility Advisory Committee (AAC) advises Aurora Town Council in the preparation, implementation and effectiveness of its Accessibility Plan. The AAC also provides a forum for persons with disabilities to raise issues and concerns and provides advice and guidance to Town Council concerning policies, practices, services and programs related to accessibility matters. Access Aurora

( 905-727-3123 ext. 4212 * accessibility@aurora.ca 8 www.aurora.ca/accessibility

Additions – See page 33 (Permits) Adult Recreational Programs The Parks & Recreation Services department provides adults with the opportunity to explore recreation within the Town and the great facilities it provides. Municipal programs provide opportunities for leisure activities at an affordable cost. Adult programs encompass dance, sports, arts and cultural activities, with new and innovative programs being added on a regular basis. Services are provided in a variety of ways. In some activities, the entire program is organized and supervised by the Town. Other programs are jointly offered and led by local professionals who are specialists in their field. To explore current adult recreational programs, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities. Town of Aurora Parks & Recreation Services department

The Town of Aurora’s Canine Commons is a leash-free dog park, located at 315 Industrial Parkway North. Animal Control

OSPCA, York Region Branch

Town of Aurora Bylaw Services

( 905-898-7122 ext. 319 * yorkregionac@ospca.ca 8 www.ontariospca.ca

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/bylaws

Animal Licences – See page 23 (Licences) Swimming schedules and more … on your mobile device! Get the latest swimming, shinny and public skating schedules on your handheld device with The Town of Aurora’s PingStreet app. The PingStreet app is compatible with Apple, Android, BlackBerry and Windows Mobile devices, available for download from your App Store.

Aquatics The Town of Aurora’s comprehensive aquatics programs offer something for everyone, including registered lessons, leadership courses, leisure swim and aqua fitness classes. Aquatics programs are offered at both the Aurora Family Leisure Complex and at the Stronach Aurora Recreation Complex.

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/adultprograms

To explore current aquatics programs and schedules, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities.

Agendas and Minutes – See page 16 (Council and Committees)

Watch throughout the year for free swim events, often offered in co-ordination with our special events, as well as April Pools Day and our Annual Water Games!

Animal Control

Town of Aurora Parks & Recreation Services department

( 905-726-4770 8 www.aurora.ca/aquatics

Pet Owner Reminders The Town of Aurora’s Animal Control Bylaw has a number of provisions pertaining to licensing pets, removal of pet waste and keeping control of animals in public for the safety of our community and pets. As a friendly reminder to all pet owners, please ensure: • • • •

Your pet’s licence is up-to-date The licence tag is attached to your pet’s collar All pet waste is picked-up and disposed of properly Dogs are leashed at all times, unless on your property or at Canine Commons, our leash-free park at 315 Industrial Parkway North • Cats only roam free on your property 12 • Aurora Living • Resident’s Guide 2016

Celebrate your birthday in the pool! Enjoy one-hour in the teaching pool and leisure pool with water slide, plus access to a party room! Email poolbirthdayparties@aurora.ca for more information.

April Pools Day April Pools Day is a fun swim event held every year in April at the Stronach Aurora Recreation Complex. There will be aquatics games and prizes for participants! Proceeds from the event will be donated to the Lifesaving Society’s drowning prevention campaign.

Appliance Pickup – See page 47 (Waste/Recycling) Arenas The Town of Aurora offers public skating and shinny hockey at various times throughout the week. All recreational public skating and shinny hockey takes place at the Stronach Aurora Recreation Complex. The Ontario Recreation Facilities Association and The Town of Aurora recommend wearing a helmet and glove protection while on the ice surface. For prices and schedules, please refer to the Parks & Recreation Program Guide or visit our website.

Public skating for the whole family Enjoy an entire season of family fun! Purchase a family pass to enjoy unlimited public skating. For more information or to sign-up, please visit the Stronach Aurora Recreation Complex.

Town of Aurora Parks & Recreation Services department

( 905-726-4770 8 www.aurora.ca/arenaprograms

Attractions The Town of Aurora’s exceptional culture and sense of community are shaped by the many people, cultures and unique backgrounds in our town. Aurora continues to maintain its small-town charm, while balancing the amenities of a larger urban centre. The Town of Aurora features quality shopping, museums, art galleries, cultural heritage sites and indoor and outdoor theatres. To find out more about local attractions, please explore our website or consult York Scene. Town of Aurora

York Scene

Parks & Recreation Services department

8 www.yorkscene.com

( 905-726-4770

Concerts in the Park

Resident’s Guide 2016 • Aurora Living • 13

Basement Apartments – See page 34 (Permits)

Blue Box Recycling – See page 44 (Waste/Recycling)

Basketball Courts

Building Inspections

Basketball courts in The Town of Aurora are either full-court double net facilities or half-court single net facilities. Please note: Basketball courts are not lit for night time use. Basketball courts can be found in the following park locations: HALfCOuRt(S)

fuLLCOuRt(S)

LOCAtION

Ada Johnson Park

60 Hartwell Way

Atkinson Park

46 Twelve Oaks Drive 1

47 McMaster Avenue

Confederation Park

30 Glass Drive

Hamilton Park

560 St. John’s Sideroad East

James Lloyd Park Seston Park

Building Permits – See page 33 (Permits)

155 Conover Avenue 2

Summit Park

Town of Aurora Building & Bylaw Services department

( 905-726-4778 * building.inspection@aurora.ca 8 www.aurora.ca/buildingservices

Chapman Park

Hickson Park

The Ontario Building Code Act requires that you call for an inspection at certain stages of construction. Neglecting these mandatory inspections may result in unnecessary time delays and expenditures. To learn more about when inspections must be scheduled, please visit our website or contact Building Services. To book an inspection, please call 905-726-4778 or email building.inspection@aurora.ca

355 Stone Road

Bulky Item Recycling – See page 47 (Waste/Recycling)

75 Tradewind Terrace 1

267 Orchard Heights Boulevard

Tamarac Park

124 Tamarac Trail

Thompson Park

40 Gateway Drive

William Kennedy Park

306 Corner Ridge Road

Buses – See page 43 (Transit) Business Information

Town of Aurora Parks & Recreation Services department

Licensing

( 905-726-4770 8 www.aurora.ca/basketballcourts

Some businesses operating in The Town of Aurora are required to be licensed. For more information, please see Licences on page 23.

Birth Registration

Chamber of Commerce

Birth registrations are processed by the Government of Ontario. ServiceOntario provides a Newborn Registration Service through their website, www.serviceontario.ca. The Newborn Registration Service is a four-in-one online service which allows parents to register a baby under the age of one year and apply for a birth certificate, Social Insurance Number and Canada Child Benefits in one convenient visit.

The Aurora Chamber of Commerce supports and promotes business, facilitates innovative business practices, creates opportunities for peer interaction and provides services to enable members to succeed professionally and personally. The Chamber supports existing members and works to attract new businesses to the area and build an economically sound community.

ServiceOntario

( 905-727-7262 * info@aurorachamber.on.ca 8 www.aurorachamber.on.ca

( 1-800-267-8097, 1-800-268-7095 8 www.serviceontario.ca

Blood Donor Clinics Blood donor clinics take place in Aurora throughout the year. Stay tuned to the Town’s Notice Board, published weekly on page 2 of The Auroran newspaper, for upcoming clinic dates in Aurora. For more information or to book your appointment, please contact Canadian Blood Services. Canadian Blood Services

( 1-888-2-DONATE (1-888-236-6283) 8 www.blood.ca

Aurora Chamber of Commerce

Economic Development Economic development in The Town of Aurora is managed by the Planning & Development Services department’s Long-range and Strategic Planning division. This includes business retention and expansion, the co-ordination of economic and development research/statistical information and the facilitation of nonresidential development. This division is also responsible for property sales and acquisitions as well as strategic planning. Town of Aurora Planning & Development Services department

( 905-726-4742 * ecdev@aurora.ca 8 www.businessaurora.ca

Bylaws and Enforcement

Rock climbing at the Aurora Family Leisure Complex 14 • Aurora Living • Resident’s Guide 2016

The Town of Aurora’s Bylaw Services division promotes health, safety and a harmonious community through the investigation and resolution of bylaw complaints. Some of the core operational functions of this division include animal licensing and control, parking control, property standards, business licensing and mobile vendor licensing.

Areas subject to bylaws are addressed throughout this guide. If you require more information or a copy of a specific bylaw, please visit our website or contact Bylaw Services. Town of Aurora Building & Bylaw Services department

(905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/bylawservices

– See page 14 (Business Information)

Child Care For a listing of licensed child care providers, please contact the Regional Municipality of York. The Regional Municipality of York

Camp Programs Stay tuned for our Summer Camp Open House in May!

The Town of Aurora offers a variety of great programming opportunities for children when they are away from their regular school schedules, including Winterfest Camp, March Break Camp and Summer Camps. Children are supervised by qualified and energetic camp staff that provide an excellent selection of enjoyable activities for children ages four and older. Extended care, which is extended hours of supervision, is also available.

Chamber of Commerce

Meet camp staff and learn about the with the wide variety of camps we offer! Registration for Summer Camps begins in February.

Town of Aurora Parks & Recreation Services department

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/camps

( 1-888-703-KIDS (5437) 8 www.york.ca

Children’s Recreational Programs The Town of Aurora’s Parks & Recreation Services department is committed to providing children with positive, healthy, active and fun opportunities. The Town’s children’s programs are taught by enthusiastic, trained and outgoing young people from within the community or by local business owners who are specialists in their field. To explore current children’s recreational programs, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities. Town of Aurora Parks & Recreation Services department

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/childrensprograms

Chimneys – see page 33 (Permits) Club Aurora Fitness Centre – See page 21 (Fitness)

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905-898-2100 Taylor Funeral Home Newmarket Chapel by Arbor Memorial

524 Davis Drive, Newmarket, ON • taylorfh.ca

Arbor Memorial Inc.

Newly renovated to serve you better Family Owned. Proudly Canadian. Resident’s Guide 2016 • Aurora Living • 15

Community Centres – See page 19 (Facilities) Community Recognition Awards Each year, The Town of Aurora honours individuals, businesses and corporations that have actively supported the Town’s development and enhanced the overall community. The Citizen of the Year Award is also presented at the Community Recognition Awards Ceremony. Download a nomination form at www.aurora.ca/ CRA or pick-up a copy at any Town facility reception desk. Nominations will be accepted until Friday, March 4. Town of Aurora Corporate Communications department

( 905-727-3123, ext. 4232 * communications@aurora.ca 8 www.aurora.ca/CRA

Congratulations to our 2015 Citizen of the Year award winner, Diane Buchanan.

Composting – See page 44 (Waste/Recycling) Construction Waste – See page 45 (Waste/Recycling)

The Town of Aurora municipal government is composed of the Mayor and eight Councillors, with the Mayor also representing the Town at the regional level of government. All members of Council are elected at large, meaning there is no defined ward system in Aurora. The next municipal election is scheduled to occur on October 22, 2018.

General Committee Meetings General Committee meetings are usually held every first and third Tuesday of each month in the Council Chambers at Aurora Town Hall. General Committee meetings serve as a forum where staff reports and municipal issues can be discussed and debated and recommendations made for consideration and adoption the following week at Council. Residents wishing to address Council on matters related to municipal issues must obtain Delegation Status to first appear before General Committee. When appropriate, residents are encouraged to appear before an Advisory Committee rather than General Committee.

Congratulations

Council and Committees

The Mayor and Council are dedicated to serving the residents and businesses of The Town of Aurora responsively and effectively through leadership and legislative action for the present and future well-being of the community. Council is responsible for representing the best interests of the local constituency and establishing policies, bylaws and directions. Council is also responsible for ensuring that the municipality’s finances and personnel are used as effectively as possible.

Watch Committee Meetings Online The Town of Aurora streams General Committee meetings, Special Council meetings, Special General Committee meetings and Public Planning meetings live via Internet. Streamed Committee meetings are uploaded to the Town’s YouTube channel for those who missed the live broadcast. To learn more, visit www.aurora.ca/gcstream

General Committee meetings are streamed live via Internet and recorded. Links to the live stream and recordings are available at www.aurora.ca/gcstream Delegation Requests To address Council regarding a municipal issue, residents must submit a Delegation Request to obtain Delegation Status. To submit a Delegation Request to Legal & Legislative Services, please complete our Delegation Request form, available at Aurora Town Hall and on our website at www.aurora.ca/delegation. Anyone wishing to speak on an item that is not on the Council agenda will be directed to appear at the Open Forum session that precedes Council meetings. Council Meetings Town Council meetings are usually held every second and fourth Tuesday of each month in the Council Chambers at Aurora Town Hall. Council Meetings are usually broadcast live on Rogers television, Channel 10. Public Planning Meetings Public Planning meetings are usually held on the fourth Wednesday of each month in the Council Chambers at Aurora Town Hall, except for the months of July and August. These meetings are held to consider planning applications submitted under the Town’s Zoning Bylaw and Official Plan. Planning meetings are streamed live via Internet and recorded. Links to the live stream and recordings are available at www.aurora.ca/gcstream Advisory Committees and Boards The Town of Aurora engages residents by recruiting members of the community for committees and boards. Residents and/or property owners within the municipality who are 18 years of age or older and not employed by the Town are encouraged to apply to participate as a board or committee member. 2014 to 2018 Statutory Board/Committees

Meeting Calendar Up-to-date meeting calendars are posted for viewing and downloading on The Town of Aurora’s website at www.aurora.ca/meetings. Meeting dates and times are also posted weekly in the Town’s Notice Board on page 2 of The Auroran newspaper.

Agendas and Minutes Agendas and minutes from Council and Committee meetings are available for download on our website at www.aurora.ca/agendasminutes 16 • Aurora Living • Resident’s Guide 2016

• Accessibility Advisory Committee • Aurora Public Library Board • Committee of Adjustment 2014 to 2018 Advisory and Ad Hoc Committees: • • • • • • • • • •

Aurora Appeal Tribunal Canada 150 Ad Hoc Committee Community Recognition Review Ad Hoc Committee Environmental Advisory Committee Economic Development Advisory Committee Finance Advisory Committee Heritage Advisory Committee Parks and Recreation Advisory Committee Property Standards Committee Trails and Active Transportation Committee

Town of Aurora Legal & Legislative Services department ( 905-727-3123 ext. 4227 or 4248 * csecretariat@aurora.ca

8 www.aurora.ca/committees

Legend l Elementary School n Secondary School York Region District School Board

Crossing Guards The Operations division within the Town’s Infrastructure & Environmental Services department is responsible for the administration of the school crossing guard program. Guards are placed at Council-approved locations to help ensure the safety of children when crossing the street. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3443 8 www.aurora.ca/crossingguards

Decks/Porches – See page 33 (Permits) Development Charges

Building new housing and non-residential developments, adding to or redeveloping properties means that additional services will be required from the municipality. In order to recover these costs, all developments within The Town of Aurora, unless otherwise noted in the Town’s Development Charges Bylaw, are subject to a development charge. Current charge amounts are available on our website. Town of Aurora Building & Bylaw Services department

( 905-727-3123, ext. 4391 8 www.aurora.ca/developmentcharges

Demolition – See page 33 (Permits)

( 905-727-3141 or 905-727-0022 8 www.yrdsb.ca

l l n l n l l l l l l l

Aurora Grove Public School Aurora Heights Public School Aurora High School Devins Drive Public School Dr. G.W. Williams Secondary School Hartman Public School Highview Public School Lester B. Pearson Public School Northern Lights Public School Regency Acres Public School Rick Hansen Public School Wellington Public School

York Catholic District School Board

( Phone: 905-713-1211 8 www.ycdsb.ca

n Cardinal Carter Catholic High School l École élémentaire catholique Saint-Jean n École secondaire catholique Renaissance l Holy Spirit Catholic Elementary School l Light of Christ Catholic Elementary School l Our Lady of Grace Catholic Elementary School l St. Jerome Catholic Elementary School l St. Joseph Catholic Elementary School n St. Maximilian Kolbe Catholic High School

Digging If you are planting a tree, building a deck or a fence or completing another project which involves digging into the ground, please contact your utility companies before you dig, to check for buried pipes and cables. Contact information can usually be found on your gas, cable, electricity and phone bills. On1Call can also determine the location of its members’ underground utilities. On1Call

( 1-800-400-2255 8 www.on1call.com

Disabled – See page 12 (Accessibility) Dog Licences – See page 23 (Licences) Dog Park – See page 12 (Animals and Pets)

Education

Education in The Town of Aurora is the responsibility of either the public, separate or catholic school boards. Elected school trustees are responsible for the preparation and approval of annual budgets based on provincial grants. The Town of Aurora, in accordance with the Municipal Act, is required to collect education taxes on behalf of the school boards. All inquiries, including those pertaining to property taxes allocated for educational purposes, should be directed to the appropriate school board.

Resident’s Guide 2016 • Aurora Living • 17

Conseil Scolaire de District Catholique Centre-Sude

( 416-397-6564 8 www.csdccs.edu.on.ca l École élémentaire catholique Saint-Jean Conseil Scolaire de District du Centre-Sud-Ouest

( 416-614-0844 8 www.csviamonde.ca

The Town of Aurora maintains an Emergency Response Plan as well as a Crisis Communications Plan. Visit Aurora Town Hall during EP Week to view our emergency preparedness display, view a sample emergency kit and more. Town of Aurora Corporate Communications department

( 905-727-1375 * communications@aurora.ca 8 www.aurora.ca/emergencypreparedness

l Académie La Pinède

Emergency Services

Elections Municipal elections in Ontario are held every four years. The next municipal election takes place on October 22, 2018. Each eligible voter in Aurora is entitled to vote for Mayor, Councillors and School Trustees. To be eligible to vote, you must be at least 18 years of age, a Canadian citizen who resides in Aurora, the owner or tenant of land in the municipality, or the spouse of such a person, during the qualification period. Town of Aurora Legal & Legislative Services department

( 905-727-3123 ext. 4771 * shuycke@aurora.ca

Electronic Equipment Recycling – See page 47 (Waste/Recycling)

Emergency Preparedness At any time, an emergency or disaster could occur. Roads could be rendered impassible, supplies could become unavailable and services could be disrupted. As local, provincial and federal agencies prepare for emergencies, individuals should be prepared at home and work. With changing weather and civil conditions throughout the world, it makes sense to prepare for the unexpected. All residents should be prepared to take care of themselves and their families for up to three days, should an emergency or disaster happen.

The Town of Aurora’s fire services are provided by Central York Fire Services. Police services are provided by York Regional Police. Central York Fire Services

( 905-895-9222 (non-emergency) * info@cyfs.ca 8 www.cyfs.ca York Regional Police

( 1-866-876-5423 (non-emergency) * info@yrp.ca 8 www.yrp.ca IN tHE EVENt Of AN EMERGENCY, PLEASE CALL 9-1-1

Employment Employment with The Town of Aurora offers an opportunity to make a positive difference in our community. We are a progressive organization that is focused on continuous improvement, innovation and providing exceptional customer service. With us, you will enjoy a collaborative team environment with a dynamic culture and a drive for progressive excellence. To apply for a position at The Town of Aurora, you may submit your resumé by mail, in person, by fax, by email or online through LinkedIn. Application for Employment forms are also available for completion at Aurora Town Hall. Other levels of government and community agencies provide employment services. For more information, please refer to our Community Directory on page 52.

Town of Aurora Human Resources division Emergency Preparedness Week (EP Week) is a national awareness initiative that has taken place annually since 1996. EP Week reminds Canadians to be prepared ( 905-727-3123 ext. 4362 to cope on their own for at least the first 72 hours of an emergency while rescue * hr@aurora.ca 8 www.aurora.ca/employment workers help those in urgent need. www.linkedin.com The following three steps can help Canadians prepare for all types of emergencies: 1. Know the risks: Although the consequences of disasters can be similar, knowing the risks specific to our community and our region can help you better prepare. 2. Make a plan: It will help you and your family know what to do. 3. Get/assemble an emergency kit: During an emergency, we all need some basic supplies. Be prepared to be self-sufficient for at least 72 hours in an emergency. While you’re at it, prepare an emergency car kit, pet kit and a kit for any senior member of your family. By taking these steps, you can become better prepared to face a range of emergencies – anytime, anywhere.

Power Outage Information PowerStream provides power and related services to The Town of Aurora. To report a power outage or electrical emergency, please call 1-877-777-3810 or visit www.powerstream.ca 18 • Aurora Living • Resident’s Guide 2016

Earth Hour The Town of Aurora encourages residents and business owners to switch off their lights and power down all appliances and electronics in support of Earth Hour on Saturday, March 19 from 8:30 p.m. to 9:30 p.m. For more information about Earth Hour, please visit www.earthhour.org

Landowner Environmental Assistance Program

The Landowner Environmental Assistance Program (LEAP) aims at improving water quality and wildlife habitat within the Lake Simcoe watershed. This is accomplished by providing landowners with confidential and free site visits, technical advice and funding assistance for environmental projects on their land. LEAP is administered by Lake Simcoe Region Conservation Authority (LSRCA) and made possible by funding from municipal partners and the support of the York, Durham, and Simcoe chapters of the Ontario Federation of Agriculture. For more information, please visit www.LSRCA.on.ca/leap

Environmental Initiatives Environmental initiatives in The Town of Aurora are managed by the Planning & Development Services department’s Long-range and Strategic Planning division. This division manages green energy projects, sustainable transportation development as well as environmental education and awareness. The Town’s Corporate Environmental Action Plan is a five-year plan which outlines how the Town intends to protect and enhance the natural environment, promote environmental sustainability, integrity and conservation of resources and create a practice of environmental stewardship within the community. Stay tuned for environmental events held throughout the year, including our first Community Earth Day event and the Town’s annual Anti-Litter Clean-Up Day. Town of Aurora Planning & Development Services department

( 905-727-3123 ext. 4226 * planning@aurora.ca 8 www.aurora.ca/environment

Excavation – See page 34 (Permits)

Facilities Residents are encouraged to use The Town of Aurora’s facilities which are available at reasonable rates for meetings, fundraising events and social activities.

All facilities are wheelchair accessible with the exception of Victoria Hall.

Did you know

Aurora features approximately 57 kilometers of pedestrian trails which connect many of its neighbourhood parks, Town facilities and open space corridors. The Town of Aurora has a population of 57,000 over approximately 47 square kilometres of land. There are more than 1,500 businesses that call Aurora home, all searchable in the Town’s business directory, found online at www.businessaurora.ca

AURORA COMMUNITY CENTRE 1 Community Centre Lane | 905-841-2371 The Aurora Community Centre, located just west of Yonge Street on the south side of Aurora Heights Drive, includes two ice arenas, an auditorium, a kitchen and two meeting rooms. AURORA PUBLIC LIBRARY 15145 Yonge Street | 905-727-9494 The Aurora Public Library, located on Yonge Street south of Wellington Street, is a modern, full-service library with meeting space and a café. AURORA SENIORS’ CENTRE 90 John West Way | 905-726-4767 The Aurora Seniors’ Centre is located at 90 John West Way, adjacent to Aurora Town Hall. This facility has a multi-purpose room with a kitchen, a deck overlooking the beautiful Aurora Arboretum lands, as well as several meeting rooms available for rental.

15570 Yonge St., Aurora

905-727-3003

Resident’s Guide 2016 • Aurora Living • 19

AURORA TOWN HALL 100 John West Way | 905-727-1375 Aurora Town Hall serves as the workplace for Town of Aurora employees. The Town Hall has a number of meeting rooms available for public use. VICTORIA HALL 27 Mosley Street | 905-726-4759 Located at the intersection of Victoria Street and Mosley Street, Victoria Hall offers a meeting/activity space and a small kitchen. For bookings or more information, please contact

* jcarpenter@aurora.ca * kteixeira@aurora.ca * syoung@aurora.ca

Farmers’ Market

Fire Services On January 1, 2002, the Aurora and Newmarket fire departments officially amalgamated to form Central York Fire Services (CYFS). CYFS provides services to both communities in the form of rapid response to calls for assistance, fire safety and fire protection. CYFS operates under the direction of a six-member Joint Council Committee made up of three members from each of the Town Councils of Aurora and Newmarket. The Joint Council Committee provides and administers a borderless, single tier of fire protection and prevention services throughout both towns in accordance with the Consolidated Fire Services Agreement and the Fire Protection and Prevention Act.

fire Station Locations

The outdoor Aurora Farmers’ Market and Artisan Fair takes place every Saturday from May 2 to October 31, from 8 a.m. to 1 p.m. at Aurora Town Park located at 49 Wells Street. The market offers a wide selection of produce from local farmers, delicious food from food vendors and unique handmade creations by talented artisans. On special event days, the market offers music, a market bag raffle and free children’s crafts. The indoor season takes place on selected dates throughout the winter months at the Aurora Armoury located at Aurora Town Park. For a list of dates, please visit the Aurora Farmers’ Market’s website. Aurora Farmers’ Market

* info@theaurorafarmersmarket.com 8 www.theaurorafarmersmarket.com

Fines and Tickets – See page 24 (Parking)

Station 4-1

984 Gorham Street, Newmarket

Station 4-2

125 McCaffrey Road, Newmarket

Station 4-3

220 Edward Street, Aurora

Station 4-4

1344 Wellington Street East, Aurora

IN AN EMERGENCY, PLEASE CALL 9-1-1 Central York Fire Services

( 905-895-9222 * info@cyfs.ca 8 www.cyfs.ca

the town of Aurora’s Canada Day celebrations include a fireworks display on July 1 every year For more information, please visit www.aurora.ca/canadaday

Canada Day Parade 20 • Aurora Living • Resident’s Guide 2016

Finished Basements – See page 34 (Permits)

Fitness Club Aurora Fitness has undergone some exciting changes! Located at the recently-renovated Aurora Family Leisure Complex, the Club features four international squash courts, a group fitness studio, aquafit and cyclefit classes, new equipment including free weights and cardio equipment, a full-size gymnasium, a new running track and dedicated space for youth.

Fireplaces – See page 33 (Permits) Fireworks The Town of Aurora has a bylaw in place to regulate the setting and sale of fireworks. Please note: • Central York Fire Services administers and issues display fireworks permits • Fireworks are permitted on Victoria Day (Monday, May 23), Canada Day (Friday, July 1) and the day preceding these holidays from sunset to 11 p.m. Failure to comply with the provisions and regulations of this bylaw may result in fines up to $5,000 under the Provincial Offences Act.

Facility hours Monday to Friday Saturday and Sunday

5:45 a.m. to 10 p.m. 7:45 a.m. to 5 p.m.

Summer hours (July to August) Monday to Thursday 5:45 a.m. to 10 p.m. Friday 5:45 a.m. to 8 p.m. Saturday and Sunday 7:45 a.m. to 4 p.m. Memberships

For information regarding display fireworks and display permits:

Club Aurora offers a variety of membership options. Please refer to the current Parks & Recreation Program Guide or call 905-726-4764 for details on how we can help you meet your fitness goals.

Central York Fire Services

Personal training and fitness classes

( 905-895-9222 * info@cyfs.ca 8 www.cyfs.ca

There is something for everyone at Club Aurora. Fitness classes are offered for all fitness levels. Check the current Parks & Recreation Program Guide to view the variety of classes offered at the centre, or come by for a visit and give one of our classes a try. For those looking for more personal attention, we can match you up with one of our highly-trained personal trainers. Call 905-726-4764 for more details.

For a full list of regulations under this bylaw, please visit www.aurora.ca/bylaws

For information regarding the sale and use of family fireworks: Town of Aurora Building & Bylaw Services

( 905-727-3123 ext. 4751 8 bylawdept@aurora.ca

Town of Aurora Parks & Recreation Services department

( 905-726-4764 * fitness@aurora.ca 8 www.aurora.ca/fitness

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Each one of us is unique with our own story to tell. At Thompson Funeral Home we understand this and that’s why you can rely on us to capture a person’s essence with a service that’s both a fitting reflection and a memorable tribute. Take the emotional and financial stress from your family, and guarantee todays costs with affordable monthly payment options.

530 Industrial Parkway S., Aurora 905/727-5421 www.thompsonfh-aurora.com

Resident’s Guide 2016 • Aurora Living • 21

Food Bank

Heritage

Since 1990, the Aurora Food Pantry has been distributing food at no cost to residents of Aurora. The purpose of the food pantry is to provide food to those who demonstrate an immediate need.

Heritage planning in Aurora is managed by the Planning & Development Services department. This includes heritage policy, programs, awards and events such as the very popular annual Doors Open Aurora event.

Aurora Food Pantry, 350 Industrial Parkway South

( 905-841-1577 * info@aurorafoodpantry.ca 8 www.aurorafoodpantry.ca

Garages – See page 34 (Permits) Garbage and Recycling Collection – See page 44 (Waste/Recycling)

Garden Sheds – See page 34 (Permits)

( 905-727-3123 ext. 4226 8 www.aurora.ca/heritage

Hockey – See page 13 (Arenas) Hot Tubs/Whirlpools – See page 34 (Permits) Hydro PowerStream delivers electricity to residents and businesses in Aurora. Power outage communication service: 1-877-777-3810

Grants Culture and Recreation Grant The Culture and Recreation Grant is designed to provide temporary financial assistance to non-profit community culture and recreation-based programs. Applications are processed in March and September each year. For more information or to request an application form, please contact the Parks & Recreation Services department or visit our website. Parks & Recreation Services department

( 905-727-3123 ext. 4753 8 www.aurora.ca/recreationgrant

Green Bin Composting – See page 44 (Waste/Recycling)

Town of Aurora Planning & Development Services department

Hazardous Waste – See page 45 (Waste/Recycling) Health Services

The Regional Municipality of York’s Public Health Services department keeps York Region residents healthy through health promotion, health protection and disease prevention. Public Health Services staff work collaboratively with schools, recreation facilities, health care institutions, business and all levels of government to build healthy, safe communities. For a list of local hospitals, health service organizations and centres, please refer to our Community Directory on page 52.

General inquiries: 1-877-963-6900 Underground cable locating: 1-800-400-2255

* info@powerstream.ca 8 www.powerstream.ca

Illegal Dumping

Dumping any material on public or private property is illegal and negatively affects our community and the environment. If you witness an act of illegal dumping, please record the vehicle’s licence plate number and contact The Town of Aurora’s Bylaw Services division or York Regional Police at 905-830-0303. Anyone convicted of illegal dumping is subject to a fine of up to $5,000. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8www.aurora.ca/bylawservices

J L

Jobs – See page 18 (Employment)

Lawn Watering – See page 48 (Water Use) Library

Located at the intersection of Yonge Street and Church Street, the Aurora Public Library’s bright and spacious facility offers the community access to a wealth of information and materials. Members in good standing may borrow library material and access databases and Wi-Fi, while visitors may enjoy our collections and services during library hours. Aurora Public Library 15145 Yonge Street

( 905-727-9494 8 www.aurorapubliclibrary.ca

Aurora Public Library 22 • Aurora Living • Resident’s Guide 2016

Licences

Lottery Licences

Business Licences

Licensed lottery events can provide an opportunity for eligible charitable or not-for-profit organizations to raise additional revenue required for the delivery of their programs and/or services. Types of lotteries include raffles, breakopen tickets and bazaars. For information about application requirements and eligibility, please contact The Town of Aurora or visit the Alcohol and Gaming Commission of Ontario website at www.agco.on.ca

The business licensing bylaw sets out provisions to license, regulate and govern certain types of businesses operating within The Town of Aurora, including but not limited to: adult entertainment parlours, places of amusement, auctioneers, billiard halls, body rub parlours, driving school instructors, horse riding establishments, limousines, pawnbrokers, second-hand vendors, refreshment vehicles and taxicabs. To obtain a business licence, please contact The Town of Aurora’s Building & Bylaw Services department. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/businesslicence Marriage Licences Marriage licence applications can be obtained in-person from Access Aurora at Aurora Town Hall. Prior to your visit, please review all marriage licence requirements, which are posted on our website at www.aurora.ca/ marriagelicence. Office hours for issuing licences are Monday to Friday from 8:30 a.m. to 4:30 p.m. Please allow 30 minutes for processing. Access Aurora

( 905-727-1375 * info@aurora.ca 8 www.aurora.ca/marriagelicence

IMPORtANt REMINDERS for pet owners

Town of Aurora Customer Service

( 905-727-1375 * info@aurora.ca Pet Licences In Aurora, pet owners must license their cats and dogs who are 12 weeks of age or older, annually. Pet licences are available for purchase at the following locations: • Aurora Town Hall, Customer Service – 100 John West Way, Aurora • York Region OSPCA – 16586 Woodbine Avenue, Newmarket Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/pets

Maps

The Town of Aurora’s Planning & Development Services department’s GIS division provides mapping services for the Town. To obtain a Street, Parks & Trails Map, download a copy at www.aurora.ca/parksandtrails, or pick-up a printed copy at Aurora Town Hall. Access Aurora

The Town of Aurora reminds owners of dogs and cats that licences for pets must be renewed no later than February 13.

( 905-727-1375 * info@aurora.ca 8 www.aurora.ca

The Town of Aurora’s Animal Control Bylaw has a number of provisions pertaining to licensing pets, removal of pet waste and keeping control of animals in public to avoid attacks or bites.

Marriage Licences – See “Licences” above

As a friendly reminder, please ensure:

• Your pet’s licence is up-to-date

• The licence is attached to your pet’s collar

• All pet waste is cleaned up

• Dogs are leashed at all times, unless on your property or at an off-leash park

• Cats only roam free on your property

Mayor and Council – See page 4 Wedding Ceremony

Control and care of your pets is essential to avoid animal bites or potential attacks on people or other animals. Failure to comply with the Town’s bylaws can result in fines. For more information on animal bylaws, please visit www.aurora.ca/bylawservices or call 905-727-3123 ext. 4751.

Resident’s Guide 2016 • Aurora Living • 23

Meetings – See page 16 (Council and Committees)

Town of Aurora Planning & Development Services department

Merchandise

( 905-727 3123 ext. 4226 8 www.aurora.ca/officialplan

Town of Aurora merchandise is available for sale. Items range from mugs and stationary to The Town of Aurora’s official flag. Please visit our website for a list of items and prices. If you are interested in purchasing items, please visit Access Aurora at Aurora Town Hall between 8 a.m. and 5 p.m., Monday to Friday. Access Aurora

( 905-727-1375 8 www.aurora.ca/merchandise

Outdoor Ice Skating The Town of Aurora operates and maintains four large outdoor ice skating rinks. The rinks are located in Ada Johnson Park, Confederation Park, Machell Park and Town Park.

Metal Item Recycling – See page 47 (Waste/Recycling)

Construction, success and longevity of outdoor rinks is entirely weatherdependent. Rinks have opened in the past as early as mid-December, however, rinks are typically open only in January and February. All four rinks are lit for evening enjoyment until 11 p.m.

Museum

Updates regarding the condition of the skating rinks are posted on the Town’s website and social media feeds.

The mission of the Aurora Museum & Archives is to serve as a repository for the collective stories and experiences of The Town of Aurora. The Museum is committed to preserving, promoting and presenting the vibrant and everchanging character of the Town by making the collection accessible and available. The Town of Aurora’s Museum is located at 22 Church Street, 2nd floor. Aurora Museum & Archives

( 905-505-1190 8 www.aurora.ca/museum

Notice Board

The Town of Aurora’s Notice Board is published weekly in The Auroran newspaper. The Notice Board is designed to inform residents about Town services and programs, news, events and public notices.

COUNCIL AND COMMITTEE MEETINGS Date Thursday, October 29 Monday, November 2

Time 6 p.m. 5:30 p.m.

Location Council Chambers Council Chambers

Tuesday, November 3 Tuesday, November 3 Wednesday, November 4 Thursday, November 5 Saturday, November 7

9:30 a.m. 7 p.m. 7 p.m. 7 p.m. 9 a.m.

Newmarket Council Chambers Leksand Room Holland Room Council Chambers

( 905-727-3123 ext. 4740 * communications@aurora.ca 8 www.aurora.ca/noticeboard

YOUR TAX DOLLARS. YOUR SAY. How would you like to see your tax dollars spent?

Council meetings are open to the public and can be seen on Rogers TV, channel 10. For a full list of upcoming meetings, please visit www.aurora.ca *Meetings can be viewed online by visiting www.aurora.ca/gcstream Town seeks community feedback on Youth play-based activities

The Town of Aurora proclaimed 2015 as the Year of Sport in Aurora. Please see the upcoming sport events below that support the importance of healthy sport and activities in our community. Event: Date: Location:

3 Annual Sports Hall of Fame Induction Dinner Celebration Wednesday, November 4 at 6 p.m. Cole Hall – St. Andrew’s College

For more information, please visit www.aurorashof.ca

PUBLIC NOTICES Rolling Road Closure and Temporary Road Closure for Remembrance Day Parade and Remembrance Day Service There will be a rolling closure and temporary road closure with police escort for the Remembrance Day parade by The Royal Canadian Legion, Branch #385, on Sunday, November 8 from 10 a.m. to 12:30 p.m.

The Town of Aurora is committed to engaging and empowering the youth in our community. The Town provides positive opportunities for growth and development through its various youth programs and planned activities. Recently, the Parks & Recreation department applied for the Youth Friendly Community Recognition Program presented by Play Works – Partnership for Active and Engaged Youth. Over the next several months, the Parks & Recreation department will review youth-directed, play-based opportunities to determine if Aurora fits the criteria as a Youth-Friendly Community. The Town has issued an online survey to youth between the ages of 13 to 19. The goal of this survey is to assess the social and recreational needs of Aurora’s youth and gain feedback on the current services being offered. The survey closes on Monday, November 16.

There will be a temporary road closure for the Remembrance Day service by The Royal Canadian Legion, Branch #385, on Tuesday, November 11 from 10:30 a.m. to 12:30 p.m. ROAD(S) TO BE TEMPORARILY CLOSED: 10:30 a.m. to 12 p.m. - YONGE STREET WILL BE CLOSED between Murray Drive/Edward Street and Allaura Boulevard/Henderson Drive. Detour Route will be Edward Street and Allaura Boulevard.

Municipal street tree block pruning The Parks Division will start its annual winter pruning of roadside street trees in November 2015, which will continue until February 2016. Due to the Town’s extensive tree inventory, residents are encouraged to report problems with trees or trees on municipal boulevards requiring pruning. Please visit our website at www.aurora.ca/trees for a full list of the municipal streets affected this year. If you have any questions regarding the work being done, please contact the Parks department at 905-727-1375 ext. 3233.

WHAT’S HAPPENING Job Prep 101 course Are you between the ages of 14 and 17 in need of a job? Join our Job Prep 101 course on Thursdays from 6 p.m. to 7 p.m. starting November 5. This four-week program will teach you how to complete a job application, help you build your resume, prepare you with important interview skills and give you tips to impress a prospective employer. The cost is $40.

www.aurora.ca/citizenbudget SURVEY CLOSES ON FRIDAY, OCTOBER 30

If you would like to provide feedback on this initiative, please call Daniel Ridsdale, Youth Programmer at 905-727-3123 ext. 3128 or email dridsdale@aurora.ca

The Town of Aurora has School Safety Lawn Signs available for display on your property to remind drivers to please drive slowly. Lawn signs are available for pick-up at Aurora Town Hall, Customer Service, 100 John West Way, between 8 a.m. and 5 p.m. Monday to Friday. One lawn sign per household. Limited quantity available. First-come-first-serve. For more information, please call Access Aurora at 905-727-1375. The Town of Aurora is pleased to be the first municipality in York Region to introduce a School Travel Planning policy. The policy was initiated by the Town’s Infrastructure & Environmental Services (Public Works) division and was endorsed by Aurora Town Council in late 2013. In partnership with The Regional Municipality of York, The Town of Aurora launched a School Safety Campaign in Fall 2014. To learn more about The Town of Aurora’s commitment to safety around our schools and our School Travel Planning policy, please visit www.aurora.ca/safe

Upcoming events at Aurora Public Library Documentary Film Festival: TutuMUCH

2016 BUDGET

Date: Thursday, October 29 from 7 p.m. to 9 p.m. TuTuMUCH is a documentary film that follows nine young ballet dancers as they plié, pirouette and compete for highlycoveted spots in an intensive four-week professional ballet summer program at the Royal Winnipeg Ballet School. Leaving behind their families and friends, often for the first time, each girl confronts the painstaking and sometimes rewarding realities of actually living her dream. Location: Audience: Fee:

Magna Room Adults FREE, just drop in!

SCHEDULE OF MEETINGS STATUS

TOPIC

Complete

Capital Budget Review Monday, September 28 • 7 p.m.

Complete

Capital Budget Review Monday, October 5 • 9 a.m.

Date: Saturday, October 31 from 10:30 a.m. to 11:30 a.m.

Next meeting

Operating Budget Monday, November 2 • 5:30 p.m.

Join us for crafts, games, and lots of un-boring Halloween fun! Please wear your costume!

Upcoming

Operating Budget Monday, November 16 • 5:30 p.m. to 7 p.m.

Upcoming

Aurora Public Library Board, Aurora Cultural Centre Board and Aurora Historical Society Board Monday, November 16 • 7 p.m.

Upcoming

Budget Review Monday, November 23 • 7 p.m.

Upcoming

Council – Budget Approval Tuesday, December 8 • 7 p.m.

Let’s Read: Halloween is NOT Boring!

Ages: 5 years and up! Fee: FREE, just drop in! For more information, please email info@library.aurora. on.ca or call 905-727-9494 ext.275

Youth Drop-In’s at the Aurora Family Leisure Complex (AFLC) Come by the Aurora Family Leisure Complex to enjoy our youth programs for those 12 to 17 years old. Drop into The Loft for FREE or keep active by visiting our gymnasium drop-ins Monday to Friday. Visit www.aurora.ca/youthprograms for schedules.

Celebrate your birthday in the pool!

Do you want to learn more about how the budget process works? Are you new to Aurora? The Operating Budget meeting on Monday, November 2 will provide you with an overview of Aurora’s budget and budget process! Join us!

Public input is welcome

To speak prior to a budget meeting, we encourage you to register by email to csecretariat@aurora.ca or call 905-727-3123 ext. 4227. Residents can also sign up in-person prior to each meeting.

For more information or to register, please call 905-727-3123 ext. 3128.

Interact with us!

Send your comments or questions to The Town of Aurora: Public skating

ourtownbudget@aurora.ca @Town_of_Aurora or #aurorabudget2016

Fall is a great time to strap on your skates again! Visit www.aurora.ca/arenaprograms for details on the Fall public skating schedule.

facebook.com/TownofAurora This Fall, consider hosting your birthday at the Stronach Aurora Recreation Complex (SARC) pool. Enjoy 1-hour in the teaching pool and leisure pool with water slide access plus a party room! For more information, please call 905-727-3123 ext. 3117 or email poolbirthdayparties@aurora.ca.

905-727-1375 All meetings are held at Aurora Town Hall, 100 John West Way. Please note, the meeting schedule is subject to change. For up-to-date budget information and meeting schedule, please visit www.aurora.ca/budget

Official Plan

The Official Plan is one of The Town of Aurora’s primary tools to direct the actions of local government, shape development decisions and manage growth in the short and long-term. The Plan establishes the vision, corresponding principles and supporting policies to guide the Town’s evolution and development to the year 2031, for all lands in The Town of Aurora. The Plan is written to direct change in accordance with provincial and York Region policy, with a new emphasis on the development of a complete community, environmental responsibility, support for transit and the efficient use of infrastructure. The Plan is also written to guide the process of evaluating the suitability of land use and/or built form change through its policies and the subsequent planning approval process. When land use and/or built form change is proposed, the Plan is intended to provide clear direction to Council, both in general terms related to the long-term vision, as well as through specific policies through which to evaluate the appropriateness of change and the degree to which proposed changes are considered compatible development and are in the public interest. A copy of the Town’s Official Plan is available for download on our website.

24 • Aurora Living • Resident’s Guide 2016

Town of Aurora Parks & Recreation Services department

( 905-727 3123 ext. 3233 8 www.aurora.ca/outdoorskating

Parking More than 700 parking spots are operated by The Town of Aurora in the downtown core. There are also a number of private lots reserved for store patrons. Please refer to the map on page 33 of public parking locations.

Parking Restrictions

School Safety Lawn Signs

The Recreation division is also seeking feedback from not-forprofit agencies, faith-based providers, private businesses and selfdirected groups about positive programs or desired improvements in youth programming. The goal of this assessment is to work together as a community to ensure Aurora is actively supporting and providing opportunities to youth for advancement.

11:50 a.m. from the Cenotaph to Yonge Street (northbound curb lane) to Dunning Avenue east to Dr. G.W. Williams Secondary School.

Detour route will be Edward Street and Allaura Boulevard.

Aurora’s Citizen Budget online survey puts you in the driver’s seat, allowing you to make recommendations on how much money should be budgeted across a variety of municipal service areas. Not only will your input be considered by Council during the 2016 budget process, you could win a $250 gift card* for Cineplex Odeon theatres in Aurora!

To access the online youth survey, please visit www.surveymonkey.com/r/AuroraYouth

ROLLING CLOSURE WITH POLICE ESCORT: 10:20 a.m. to 10:50 a.m. from Dr. G.W. Williams Secondary School on Dunning Avenue to Yonge Street south (southbound curb lane) to the Cenotaph on Yonge Street south of Murray Drive.

ROAD(S) TO BE TEMPORARILY CLOSED: 10:45 a.m. to 12 p.m. YONGE STREET WILL BE CLOSED from Murray Drive/Edward Street to Allaura Boulevard/Henderson Drive.

Town of Aurora Corporate Communications

Meeting Property Standards Committee Special General Committee Operating Budget Joint Council Committee General Committee Accessibility Advisory Committee Environmental Advisory Committee Special General Committee Operating Budget CANCELLED

Please be advised that The Town of Aurora does not permit ice skating on storm water ponds or natural ponds within the Town. Ice conditions on ponds are unpredictable and can deteriorate quickly.

Parking restrictions in The Town of Aurora are enforced by Town Bylaw Enforcement Officers and York Regional Police under the Provincial Offences Act. Parking is not permitted: • • • • • •

Within three metres of a fi re hydrant On sidewalks or in a manner that obstructs driveways On private property without the owner’s approval In a handicapped area without a permit Where signage indicates “No parking” or “No stopping” If it interferes with snow removal

Parking Tickets Any vehicle found in violation of the parking bylaw may be tagged and/or towed at the owner’s expense. Parking tickets can be paid at Aurora Town Hall or through the PayTickets website, www.paytickets.ca. If you wish to dispute a ticket, you can request a meeting at Aurora Town Hall. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/bylawservices

Winter Parking From November 15 to April 15, overnight parking of vehicles is prohibited on any street in Aurora between the hours of 2 a.m. and 6 a.m. This restriction is in place regardless of snowfall.

T O W N

O F

A U R O R A

Annual Report

2015 Resident’s Guide 2016 • Aurora Living • 25

Aurora

O N E O F T H E B E S T P L AC E S TO L I V E I N C A N A DA

According to MoneySense Magazine’s 2015 “Best Places to Live” survey, Aurora is

Aurora Town Council

one of Canada’s most desirable communities. Ranking in the top 30 out of 209

2014 TO 2018

communities, Aurora’s position is based on climate, prosperity, access to healthcare,

TOWN OF AURORA COUNCIL

home affordability, low crime rates and lifestyle. Geoffrey Dawe Mayor 905-726-4746 mayor@aurora.ca John Abel Deputy Mayor/Councillor 905-727-3123, ext. 4267 jabel@aurora.ca Sandra Humfryes Councillor 905-727-3123, ext. 4266 shumfryes@aurora.ca Michael Thompson Councillor 905-727-3123, ext. 4268 mthompson@aurora.ca Aurora Public Library

What’s Inside

Message from the Mayor Strategic Plan

Jeff Thom Councillor 905-727-3123, ext. 4273 jthom@aurora.ca Wendy Gaertner Councillor 905-727-3123, ext. 4265 wgaertner@aurora.ca

Key Accomplishments and Successes Strategic Plan | Pillar of Success 1: Community

Harold Kim Councillor 905-727-3123, ext. 4272

5 6 7

Strategic Plan | Pillar of Success 2: Economy

hkim@aurora.ca Tom Mrakas Councillor

Strategic Plan | Pillar of Success 3: Environment

905-727-3123, ext. 4274 tmrakas@aurora.ca Paul Pirri

Get Involved Financial Highlights

Councillor 905-727-3123, ext. 4263 ppirri@aurora.ca

Message from the Mayor TO DAY, TO M O R R O W, O U R F U T U R E TO G E T H E R On behalf of Members of Council, I am pleased to present our 2015 Annual Report. It has been a year of successes, new beginnings and significant achievements. I am pleased at our progression as a community and of the shared vision that we strive to achieve together as detailed in the Town of Aurora’s Strategic Plan. Aurora is constantly progressing and embracing new change. We recently completed an innovative restoration of the Aurora Family Leisure Complex with an updated Club Aurora, new gymnasium and indoor walking track. We are currently building the new Joint Operations Centre and undergoing a study of the downtown core to develop a Cultural Precinct Plan. We are also revising the Town’s Master Parks and Recreation Plan and Sport Plan to better serve the community. The budget process this year was also a success, with Council and Staff working together diligently to make a fair and reasonable budget with low taxpayer impact. With improved processes and procedures, the process ran efficiently with open channels of communication to receive community input and feedback. Working as a collective unit, we strive to improve all levels of services and programs to our residents to meet growing needs. Thank you to our residents, staff, community partners, businesses and my fellow Council Members for their inspiration, contributions and hard-work in making Aurora the most delightful and appealing place to live in York Region. Sincerely,

Mayor Geoffrey Dawe

Strategic Plan In 2011, The Town of Aurora developed a Strategic Plan to identify, assess and plan opportunities to ensure the future economic, social and environmental sustainability of Aurora. The plan details a collective, long-term vision for 2031 that maximizes resources and communicates priorities. It includes an implementation strategy that aligns with the goals of all departments in the municipality. The components of the Strategic Plan are based on three areas:

Stakeholder engagement

Three pillars of sustainability – Community, Economy and Environment

Emerging issues and trends

The plan also assesses our resources and annually identifies progress, successes and development of our future goals. For a copy of the Town of Aurora’s Strategic Plan, please visit www.aurorastrategicplan.ca or pick-up a copy at Access Aurora located on the first floor at Aurora Town Hall. Aurora’s Cultural Heart Walking Tour

2015

KEY ACCOMPLISHMENTS AND SUCCESSES

A Haunted Forest

Pan Am Torch Relay Celebration

Aurora Family Leisure Complex

Strategic Plan | Pillar of Success 1: COMMUNITY G OA L : S U P P O R T I N G A N E X C E P T I O N A L L I F E F O R A L L

• The Town of Aurora’s Haunted Forest

• Audible pedestrian signals and

event was named one of Ontario’s

initiated, which will guide staff

tactile warning plates were installed

Top 100 Events from Festivals &

and community sport organizations in

at various intersections in Aurora.

Events Ontario.

the delivery of quality sports programs,

• The renovation of the Aurora Family Leisure Complex was completed; the upgraded facility encompasses a new gymnasium and fitness area, a rock

community partnerships, public engagement and investments to enhance sport delivery throughout the Town. • A review of the Parks and Recreation

climbing facility, a permanent skateboard

Master Plan was initiated to provide a

park as well as a dedicated space

vision for the Town’s leisure facilities to

for youth.

the year 2021.

• A school safety public education

• The John West Memorial Scholarship

campaign was developed and a “safe

was created to honour the academic

routes to school” project for Regency

achievements of students in Aurora.

Acres Public School was completed. • A speed cushion pilot program was developed for high-priority areas identified by Aurora Town Council. • The Town of Aurora was selected as a

• Civil marriage wedding ceremonies were initiated at Aurora Town Hall, with 13 unions celebrated in 2015. • The Town of Aurora’s Camp Programs experienced record attendance in

host community for the 2015 Pan Am

Winterfest, March Break and Summer

Torch Relay.

Camp opportunities.

• The Aurora Museum and Archives

• The Town’s first Sports Plan was

• A comprehensive study to explore

opened to serve as a repository for

shared service and collaboration

the collective stories and experiences

opportunities among the N6

of The Town of Aurora.

municipalities was completed.

55,000 books, magazines, audio visual materials, streaming and downloads were accessed each month from the Aurora Public Library

93 children in Aurora were given the opportunity to participate in sports as part of the Canadian Tire Jump Start program.

• Access Aurora capabilities were expanded to better serve residents in event promotion, ticket sales, civil ceremonies and incident tracking. • Six plans of subdivision were registered comprising approximately 1,500 residential units in the 2C Planning Area. • The Toys for Tickets program was implemented for the first two weeks of overnight parking restrictions, which raised more than 250 toys for the Salvation Army’s Holiday Toy Drive. • A Town-wide Parking Permit Program was developed with implementation planned for 2016. • Building Code Accessibility requirements were implemented and enforced in all facilities and new developments in Aurora. • Funding was received for the Healthy Kids Community Challenge.

The Town of Aurora was selected as one of 199 organizations across Canada to receive an RBC Learn-to-Play Project grant.

Aurora Town Hall

SmartCentres® Plaza

Strategic Plan | Pillar of Success 2: ECONOMY G OA L : E N A B L I N G A D I V E R S E , C R E AT I V E A N D R E S I L I E N T E C O N O M Y

• A new Finance Advisory Committee

• Additional backup capacity for

• A Cultural Precinct Study was initiated

was established to assist Council in the

the Town’s telephony and data

to develop conceptual plans for the

long-range corporate financial planning

operations was initiated.

historic area bounded by Mosley Street,

process, capital planning initiatives and

Once fully-implemented this will

Larmont Street, Metcalfe/Church Street

fiscal policy matters.

provide business continuity in the

and Yonge Street.

• A paperless water billing pilot program was successfully completed with rollout to the community expected in 2016. • E-commerce capabilities commenced with the creation of back-office payment

event of localized Town Hall communications failures. • The sale of approximately 15 acres of municipal lands on Eric T. Smith Way was negotiated and co-ordinated. • A Community Improvement Plan

capabilities and the establishment of

for the Aurora Promenade was

partnership relationships.

delivered to assist in the improvement

• New budget procedures and processes were created to simplify annual review and approval processes. • A detailed Asset Management Plan and a Ten-Year Capital Investment and Funding Plan were created to

of private properties in the Yonge Street and Wellington Street area. • The Town of Aurora Community Profile was updated to assist with business attraction. • A Medical Marijuana By-law was

evaluate individual assets and replacement

approved to regulate and locate medical

needs in detail for the near term.

marijuana production facilities.

• The update of the Economic

• A Tourism Strategy was completed to

Development Action Plan was

guide future visitor activities and promote

completed, which will guide economic

community special events.

• A repurposing study was initiated for five Town facilities; 52 Victoria Street, 56 Victoria Street, Victoria Hall, the Aurora Armoury and the Petch House. • A Comprehensive Sign Bylaw Review was completed to review its criteria, methodology and consistency. • The economic development division successfully attracted more than 75 new businesses to Aurora and serviced more than 50 investor inquiries. • 16,987 building inspections were completed in 2015. • York Region initiated a Broadband Advisory Task Force to champion high-speed broadband connectivity across the region.

development priorities over the term of Council.

1,500 businesses call Aurora home, all searchable in the Town’s business directory www.businessaurora.ca

2,753 building permits were issued in 2015.

1,038 new residential units were constructed in 2015 at a combined value of approximately $641 million.

Annual Clean-Up Day

Electric Vehicle Roadshow

Strategic Plan | Pillar of Success 3: ENVIRONMENT G OA L : S U P P O R T I N G E N V I R O N M E N TA L S T E WA R D S H I P A N D S U S TA I N A B I L I T Y

•

More than 4,500 street lights were

•

The Town introduced field tablet

2015, Aurora residents reduced

devices for real-time data collection

technology to reduce energy

power consumption by 7.8

and asset management.

consumption and operating costs.

per cent, representing a total savings of 4.2 megawatts, the

The future Joint Operations

by PowerStream. •

implemented a backyard composting

to create a healthy and efficient

pilot with support from York Region,

working environment while decreasing

to encourage local solutions to

energy consumption and greenhouse

green bin use.

gas emissions.

sources are protected.

•

in greenspaces in conjunction with community volunteers. •

roadshow event took place at Aurora

participated in the Town’s

Town Hall in partnership with Plug’n

annual Clean-Up Day and collected

Drive and Windfall Ecology Centre.

The Town of Aurora received the Highest Participation and Spirit Awards from Pollution Probe for staff

The Town’s first electric vehicle

Over 750 enthusiastic volunteers

302 trees were planted in parks and on streets with 1,050 seedlings planted

The Town of Aurora successfully

many green design considerations

A Source Protection Plan was implemented to ensure drinking water

with other municipalities powered

Parkway North is targeting LEED Certification, and will include

•

highest amount of savings compared

construction at 229 Industrial

•

approved for conversion to LED

Centre currently under

•

During Earth Hour in March

participation and spirit during healthy commute week. •

Aurora was selected as one of 140

more than 1.25 tonnes of litter

communities across Canada to receive

throughout 60 locations across Aurora.

a grant for a Friendship Tulip Garden.

The Town of Aurora collected more than 11,000 lbs of e-waste, and 500 lbs of clothing at our electronic waste recycling events.

Tim Jones Trail is Aurora’s longest trail which links multiple municipal facilities including Aurora Town Hall, the Aurora Seniors’ Centre, the Aurora Family Leisure Complex, the Aurora Arboretum, Sheppard’s Bush and Lambert Willson Park.

57 kilometres of pedestrian trails are maintained by the Town, which connects neighbourhood parks and facilities.

46 parks encompassing 780 acres serve residents and visitors with playgrounds, tennis courts, soccer fields, ball fields and children’s playgrounds.

Smart Commute Gold Workplace awarded from Smart Commute York in 2015 for outstanding employee innovation in smart commute practices.

Skating at Aurora Town Park

Get Involved The Town maintains several online communications channels to allow residents to interact with us. Like us on Facebook, follow us on Twitter, visit our website and explore, view our videos on YouTube, report a concern or ask a question on our PingStreet App and check out employment opportunities on LinkedIn. The Town of Aurora wants you to get involved in your community and interact with us!

Aurora Matters E-Newsletter The Town distributes a monthly e-newsletter to keep residents informed of events and what’s happening in Town. The newsletter is available by subscription. To subscribe, visit www.aurora.ca/auroramatters

Financial Highlights The Town of Aurora’s consolidated and audited 2015 financial statements will be available in spring 2016 on our website at www.aurora.ca/financialstatements

42 Council, General Committee, Public Planning and Budget meetings were recorded and published on our YouTube channel

1,200 calls answered per week by Access Aurora

4,700 users follow The Town of Aurora’s Twitter feed 7

“ Aurora is a growing modern town with that older small town feel and charm.” Aurora resident

Pan Am Torch Relay Celebration

Town of Aurora 100 John West Way, Aurora, Ontario L4G 6J1

Phone: 905-727-1375 Email: info@aurora.ca Website: www.aurora.ca

THIS GUIDE IS AVAILABLE IN ALTERNATE FORMAT BY REQUEST

Parks Public open spaces in Aurora range from landscaped public parks to environmentally-sensitive river valleys meandering throughout the municipality and the Oak Ridges Moraine. The Parks & Recreation Services department’s Parks division manages over 46 parks encompassing more than 780 acres. Major community parks feature a variety of sports facilities such as tennis courts, soccer fields, lawn bowling pitches, basketball courts, baseball fields and children’s playgrounds. Enjoy water splash pads, sports fields, skateboarding and a wide variety of other recreational activities in Aurora’s neighbourhood and community parks.

for example, a structure with outside dimensions greater than 3.16 m x 3.16 m (10.37 ft. x 10.37 ft.). Irrespective of size, all structures must comply with zoning requirements. For more information, please see “Zoning.” • Additions Residential additions require a building permit. An addition to your home can include a sunroom, family room, bedroom or second storey addition. If the addition includes a washroom or alterations to existing plumbing fixtures, a plumbing permit is required. Further, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required. • Decks/Porches

Adopt-a-Park Program More than 780 acres of parkland, an outstanding trail system and friendly treelined streets contribute to Aurora’s natural beauty and make it a place we are proud to call home. More than 20 local businesses, service clubs, youth groups, neighbourhood associations and schools have adopted community parks to help preserve, protect and enhance our natural environment. There are a number of ways for you and interested groups and organizations to become involved in this exciting program, including tree and shrub planting.

Decks and open-sided roofed porches require a building permit. A Town of Aurora pamphlet is available to assist you with your application for a deck or porch permit. Please contact Building Services to obtain a copy or download a copy from our website. • Demolition A permit is required for demolition of any structure (i.e. garage, addition, residential dwelling, barn or commercial/institutional/industrial building). Applicants must provide Building Services with a copy of the site plan or survey showing the location of the building for demolition and a completed permit application containing the description of the building to be demolished, the total gross floor area of the building and a photograph.

Park Bench Donation Program In response to requests from our residents who are regular users of our parks and trails, the Parks & Recreation Services department is pleased to provide a Park Bench Donation Program. You can be part of the program and partner with the Parks & Recreation Services department by donating a park bench complete with a personalized message which will be inserted on the bench. Your bench will be installed in the location of your choice in our parks or trails system and our staff will ensure that your bench receives the care and maintenance it deserves for years to come.

• Finished Basements If you are finishing your basement, you may require a building permit, plumbing permit or both. A building permit is required if the proposed work involves additional sleeping accommodations or structural alterations. A plumbing permit is required for additional plumbing fixtures or alteration to existing plumbing fixtures. In addition, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required. Please note: Finishing a basement where no structural alterations or plumbing is proposed does not require a permit.

Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/parks

• Fireplaces/Woodstoves/Chimneys If you are planning to install a fireplace, woodstove or chimney, a building permit is required.

Permits Building Permits Dwntwn_Parking_NoticeBrd vF.pdf

23/12/09

10:45 AM

Under the Ontario Building Code Act, a building permit is required for the construction or alteration of any structure greater than 10m2 (108 sq. ft.) in area;

Early Payment Option for Parking Infractions C

The Town of Aurora offers an early payment option for parking infractions. A reduced fine will apply to those who pay parking fines within seven days of receiving a ticket. Y

CMY

Resident’s Guide 2016 • Aurora Living • 33

• Garages (attached or detached) Construction of an attached or detached garage or a carport requires a building permit. If the construction of a garage or carport includes alterations to existing plumbing fixtures, a plumbing permit is required. Further, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required. • Garden Sheds/Accessory Buildings A garden shed is an accessory building. Other accessory buildings include gazebos, cabanas, change houses, pool equipment sheds and detached garages. A building permit is required for the construction of accessory buildings greater than 10 m2 (108 sq.ft.). • Hot Tub/Whirlpools If you are installing a hot tub or whirlpool on your property, a permit is required. If the hot tub or whirlpool installation is combined with the construction of a deck, a permit is required for both. A pamphlet is available to assist you with your application. Please call or visit Building Services for a copy or download a copy from our website. • Plumbing/Septic If you are adding new plumbing fixtures or altering existing plumbing fixtures, a plumbing permit is required. If your home is serviced by a septic system, a septic permit may be required. Please contact Building Services for more information.

• Renovations/Alterations Residential renovations or alterations require a building permit. A residential renovation or alteration to your home can include enlarging a window or door opening or adding or removing a wall. If the renovations or alterations include a washroom or alterations to existing plumbing fixtures, a plumbing permit is required. Further, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required. • Secondary Dwelling Units/Basement Apartments The Town of Aurora permits second suite dwelling units in detached dwellings, semi-detached dwellings and link-house dwellings, subject to certain zoning provisions. Two-unit houses existing on or before November 16, 1995, and grandfathered by the Land Use Planning and Protection Act (Bill 20) are subject to the requirements of the Ontario Fire Code. Owners are required to schedule an inspection with Central York Fire Services by calling 905-895-9222. Existing two-unit houses will be registered by the Town’s Building Services department. • Signs If you are installing a wall or ground sign, a permit is required. Please contact Building Services for more information. • Swimming Pool Enclosures If you are installing an above-ground or in-ground swimming pool on your property, the enclosure (fence) surrounding the swimming pool requires a permit. A pamphlet is available to assist you with your application for swimming pool enclosure permit. Please call or visit Building Services for a copy of the pamphlet or download a copy from our website. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4388, 4390 or 4394 8 www.aurora.ca/buildingservices Road Closure Permit By-law 4750-05.P authorizes the Town to temporarily close any roads within the Town for any social, recreational, athletic, community or filming purpose. Applications to request a temporary road closure within the Town are available at Aurora Town Hall or on the Town’s website. Applications must be submitted at least two weeks prior to the event. Scheduled road closures are communicated in advance through the Town’s Notice Board on page 2 of The Auroran newspaper and on social media channels, Facebook and Twitter. Access Aurora

( 905-727-1375 8 www.aurora.ca/roadclosurepermit Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3443 Road Occupancy Permit Aurora staff pruning street trees

Our downloadable Building Permit Guide for Homeowners,

available on our website, will assist with your application process!

Residents and contractors are required to obtain a Road Occupancy Permit prior to any work or construction access within the Town’s road allowance and property. Plans and a minimum deposit of $100 or 10%, whichever is greater, of the construction cost are required prior to approval of the permit. Deposits are refundable after all repairs to Town land are completed satisfactorily. Stockpiling construction material/containers within the road allowance is not permitted and is subject to enforcement and possible fines. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3443 34 • Aurora Living • Resident’s Guide 2016

Tree Removal Permit As part of ongoing efforts to be an environmentally-responsible community, Aurora Town Council initiated a bylaw with respect to regulating the injury and removal of trees on private property. The Tree Permit Bylaw regulates the removal of trees by requiring residents and landowners to obtain a Town permit to remove trees under certain conditions. It also enables the Town to impose fines and penalties for unauthorized removal of trees from privately-owned land. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3222 8 www.aurora.ca/treeremovalpermit

Pet Licences – See page 23 (Licences)

Pools – See page 12 (Aquatics) Pre-School Programs The Town of Aurora’s pre-school programs begin at the age of two months and progress to five years old. Some programs require a parent or guardian to participate with their child. The Town of Aurora’s pre-school programs are run by highly-energetic and enthusiastic instructors, who are trained in First Aid and CPR. We also work with a number of experienced, professional service agreement contractors who are specialists in their respective fields. Our classrooms are “nut aware” environments and all precautions are taken to ensure the complete safety of the children at all times. To explore current selection of pre-school programs, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities.

Playgrounds

Town of Aurora Parks & Recreation Services department

The Town of Aurora provides 35 playground areas throughout the Town which are open year-round. Our playgrounds are designed to provide recreational opportunities for children of all ages.

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/preschoolprograms

The Town has been upgrading and replacing playground systems on a regular schedule to ensure that all playground equipment is C.S.A. compliant and maintained to current Town of Aurora service level standards. This involves a regular monthly detailed inspection of all equipment and facilities. Please note, playgrounds are unsupervised by The Town of Aurora and children using the equipment should be accompanied and supervised by an adult at all times. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/playgrounds

Plumbing/Septic – See page 34 (Permits) Police Services Police services for The Town of Aurora are provided by York Regional Police. York Regional Police

( 1-866-876-5423 (non-emergency) * info@yrp.ca 8 www.yrp.ca

Ponds The Town of Aurora has many storm water management ponds and several natural ponds such as the McKenzie Marsh, Salamander Pond and Willow Farm Pond. The Town of Aurora does not permit ice skating on storm water ponds or natural ponds within the Town, since ice conditions on ponds are unpredictable and can deteriorate quickly. For information on outdoor ice skating, please see “Outdoor Ice Skating” on page 24.

e-PLAY

The Town of Aurora’s online recreation registration system allows you to browse and register for programs. Visit www.aurora.ca/e-PLAY today!

Program Guide The Town of Aurora’s Parks & Recreation Program Guide is published three times a year – spring/summer, fall and winter – and is delivered to households throughout Aurora. For the latest edition, please visit our website or pick up a copy at any of our facilities. Town of Aurora Parks & Recreation Services department

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/recguide

Parks& Recreation 2015

ing Open 28 Feb.

Spring & Summer Program Guide

NEWLY RENOVATED AURORA FAMILY LEISURE COMPLEX CS&P Architects

To learn more visit www.aurora.ca

Property Standards The Town of Aurora’s Property Standards Bylaw sets standards for maintenance and occupancy applying to all properties within the municipality. Property owners are required to repair and maintain their property according to Property Standards By-law 4044-99.P.

Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/ponds

A reminder to residents to take care of their property, clean up debris and keep grass no longer than 8 inches. Let’s all pitch in and keep Aurora looking beautiful! Resident’s Guide 2016 • Aurora Living • 35

Items shown in the illustration have the appropriate contact information listed below. For all other general inquiries, please call Access Aurora at 905-727-1375.

Repairs 1 – Traffic Signals (Outages) Infrastructure & Environmental Services department ( 905-727-3123 ext. 4374 Regional Municipality of York Transportation Services ( 905-895-1200 ext. 5200 2 – Street Lights (Outages) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3443 3 – Street Signs (Missing/Broken) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3449 or 3459 4 – Decorative Lighting (Outages) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3443 5 – Telephone Booths (Damaged) Bell Canada ( 905-310-2355 6 – Hanging Baskets (Damaged) Parks & Recreation Services department ( 905-727-3123 ext. 3233 36 • Aurora Living • Resident’s Guide 2016

13 – Garbage (Overflow) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3447

16 – Property/Building Standards Building & Bylaw Services department ( 905-727-3123 ext. 4751

8 – Fire Hydrant (Leaking) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3452

14 – Water/Wastewater Main Breaks Infrastructure & Environmental Services department ( 905-727-3123 ext. 3452

17 – Domestic Animals (At large) Building & Bylaw Services department ( 905-727-3123 ext. 4751

9 – Graffiti Building & Bylaw Services department ( 905-727-3123 ext. 4751

15 – Parks & Trees (Concerns) Parks & Recreation Services department ( 905-727-3123 ext. 3233

7 – Bus Shelters (Damaged) York Region Transit ( 905-762-2100 GO Transit

( 416-869-3200

18 – Local Potholes/Snowplowing Infrastructure & Environmental Services department ( 905-727-3123 ext. 3449

10 – Street Banners (Damaged) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3459 11 – Mailbox (Broken/Damaged) Canada Post ( 1-866-607-6301 12 – Parking (Concerns) Building & Bylaw Services department ( 905-727-3123 ext. 4751

Report a Problem on your Mobile Device! Have you noticed a pothole in need of repair, broken sign or graffiti in your neighbourhood? There’s an app for that! The Town of Aurora provides a convenient, easy-to-use tool to report damaged public property, available for Apple, Android, BlackBerry and Windows Mobile devices. Simply download PingStreet from your App Store and install.

Providing Quality Care since January 1988

If you are a tenant that has concerns regarding poor maintenance of your home or apartment, first advise the landlord of your concerns in writing. This provides the landlord the opportunity to address the issue. If your concerns are not adequately addressed, register a complaint with the Bylaw Services department at 905-727-3123 ext. 4240 or by email to bylawdept@aurora.ca Town of Aurora Building & Bylaw Services department

( 905-727-3123, ext. 4388, 4390, 4394 * building@aurora.ca 8 www.aurora.ca/buildingservices

28 years of excellence

Property Taxes – See page 41 (Taxes) Public Skating – See page 13 (Arenas) or 24 (Outdoor Ice Skating) Public Transit – See page 43 (Transit)

Racquet Sports – See page 41 (Squash) Recreation – See page 35 (Program Guide)

Recycling – See page 44 (Waste/Recycling)

Thank you for voting us #1 Day Care! Aurora Childr dren’s Centre 185 Industri trial Pkwy N 905-841-3422

Toddler Preschool chool All Day Kindergarten Kinderga Beforee & Af After School ol C Care Summer ummer C Camps

Cardinal Carter Chilldcare Centre oming on R Road 210 Bloomington 905-841-3726

www.aurorachildrenscentre.ca

Resident’s Guide 2016 • Aurora Living • 37

Renovations and Additions The following projects may require a building permit: • Additions • Basement apartments • Decks • Demolition • Finished basements • Garages • Garden sheds • Hot tubs/Whirlpools • Plumbing alterations • Porches • Signs • Swimming pools and enclosures Please contact The Town of Aurora to ensure what you have planned is allowed and to determine if you require a building permit. Town of Aurora Building Services department

( 905-727-3123, ext. 4388, 4390, 4394 * building@aurora.ca 8 www.aurora.ca/buildingservices

Rental Facilities – See page 19 (Facilities)

For more information and to view a complete list of Community Safety Zones in York Region, please visit www.york.ca/trafficsafety Ontario Ministry of Transportation

( 1-800-268-4686 8 www.mto.gov.on.ca

Road Watch Program

Regional Municipality of York

( 1-877-464-9675 8 www.york.ca/roads

Help keep our roads safe! Report your road safety concerns to York Regional Police. Visit www.yrp.ca/roadwatch

Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3459 8 www.aurora.ca/roads

Road Closure Permit – See page 34 (Permits) Road Occupancy Permit – See page 34 (Permits)

Roads Roads are the responsibility of various levels of government. 400 Series Highways Highways, including Highway 404 are maintained by the Ontario Ministry of Transportation.

Stay safe!

Regional Roads Regional roads including Wellington Street and Yonge Street are maintained by the Regional Municipality of York. Local Roads The Roads division within The Town of Aurora’s Infrastructure & Environmental Services department is responsible for crossing guards, roads, curbs and guardrails, road-related signs, spring street and sidewalk sweeping, street lights, Town-owned parking lots, as well as winter street and sidewalk maintenance. Community Safety Zones The Regional Municipality of York implemented three Community Safety Zones in Aurora in 2012. Community Safety Zones are designated on regional roadways near schools, day-care centres, retirement residents and other highcollision locations in the Region. Traffic laws and speed limits remain the same in Community Safety Zones but fines are increased for motorists.

Remind drivers to drive slowly in school zones The Town of Aurora has School Safety Lawn Signs available for display on your property to remind drivers to please drive slowly. Lawn signs are available for pickup from Access Aurora at Aurora Town Hall, 100 John West Way. One lawn sign per household. Limited quantity available.

This winter... Drivers: Please be aware of school zones!

The Community Safety Zones are located: StREEt

LOCAtION

Wellington Street East

From 800 metres east of the east limit of Bathurst Street to 680 metres west of the west limit of Bayview Avenue

Bathurst Street

From 210 metres south of the south limit of Bloomington Road to 450 metres north of the north limit of Bloomington Road

Bloomington Road

From 90 metres west of the west limit of Bathurst Street to 450 metres west of the west limit of Yonge Street

Learn more at www.aurora.ca/safe 38 • Aurora Living • Resident’s Guide 2016

Schools/School Boards– See page 17 (Education) Scholarships Academic Achievement Awards

Each year the Town of Aurora awards two grade 12 students from each high school with The Town of Aurora Student Academic Achievement Award to honour their significant academic achievements. Each high school selects the recipients based on high academic achievement. Recipients must be furthering their education and be a resident of Aurora. Town of Aurora Office of the Mayor

Sewers For internal sewer problems, please call a private plumber as The Town of Aurora does not provide plumbing service. If the problem is elsewhere, you may either call a private plumber or the Town’s Infrastructure & Environmental Services department. If the blockage or collapse is located on private property or if the problem was caused by tree roots on private property, the homeowner is responsible for the cost of the repairs, including any services rendered by the Town. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3442 AftER-HOuRS EMERGENCY: PLEASE CALL 905-727-1375 AND fOLLOW tHE PROMPtS tO LEAVE A MESSAGE

( 905-726-4741 8 www.aurora.ca/mayor

Signs – See page 34 (Permits) John West Memorial Leaders of Tomorrow Scholarship The Town of Aurora’s John West Memorial Leaders of Tomorrow Scholarship honours Congratulations the achievements of senior students who to Sally falk, are entering their first year of full-time postour 2015 Leader of secondary study at college, university or Tomorrow Scholarship equivalent. This award would not have been award winner! possible without the donation of funds from former Mayor John West, who passed away in December 2013. The former mayor and long-serving councillor provided more than two decades of public service to The Town of Aurora between 1979 and 2006. Town of Aurora Parks & Recreation Services department

( 905-727-3123, ext. 4753 8 www.aurora.ca/parksandrecreation

The Aurora Seniors’ Centre is a full-access facility and welcomes adults 55 years and older. This facility includes a games room with billiards table, a woodshop, a reading and computer room, a member’s lounge and an up-to-date outdoor bocce court overlooking the Aurora Arboretum. Trips and additional programs are made available throughout the year at additional reasonable costs. Please stop by and visit! The Centre is always looking for new and enthusiastic members. 90 John West Way

Skating (Outdoor) – See page 24 (Outdoor Ice Skating) Skateboard/BMX Facilities Hickson Park has permanent skateboard and BMX facilities, with concrete skateboard runs, numerous ramps, transitions, stairs, ledges and rails. A separate BMX loop is designed in a grassed area and consists of a series of jumps, log steps, log and plank bridges, a rock and log circuit and a rock and log spider. There is a soft surface course consisting of earth and mulch designed for beginners to advanced bikers. A permanent skateboard park is located at the Aurora Family Leisure Complex, with numerous ramps, runs and transitions.

Please note, skateboard/BMX parks are not supervised by Town staff. Helmets and safety gear are strongly recommended.

Seniors

Aurora Seniors’ Centre

Skating (Indoor) – See page 13 (Arenas)

Town of Aurora Parks & Recreation Services department

( 905-726-4760 8 www.aurora.ca/skateboard

( 905-727-3123 ext. 3610 8 www.aurora.ca/seniors

Did you know

Aurora is serviced by nine main YRT/Viva transit routes. All-day, two-way Regional Express Rail service is coming to the Aurora GO Station, as early as 2017. Resident’s Guide 2016 • Aurora Living • 39

Smoking As of January 1, 2015, it is illegal to: • Smoke on bar and restaurant patios • Sell tobacco on college and university campuses • Smoke near children’s playgrounds and public sports fi elds and surfaces For more information, please visit www.ontario.ca/smokefree

Snow Removal The Town is serviced by three types of roads, the regional road network such as Wellington Street and Bayview Avenue, primary roads such as Industrial Parkway and secondary roads such as cul-de-sac and low volume local roads. Regional roads are cleared by York Region. The primary and secondary roads are the responsibility of the Town. At the beginning of a snowfall or freezing rain, all primary roads with high volume traffic are salted first. Then all secondary roads with low volume traffic are salted at hills, intersections and curves. After eight centimetres or three inches of snow accumulation (with the exception of Yonge Street which is five centimetres) all primary and secondary roads are plowed. When streets require plowing, they are cleared within 16 to 24 hours after the end of the snowfall whenever possible, although heavy snowfalls or successive storms can sometimes extend this period. A typical snow event is classified as snow accumulation of five to 10 cm over a four-hour period. Snowfall duration longer than four hours and/or accumulations in excess of 10 cm may require plowing of some roads more than once which may extend the time necessary to clear the roads. We anticipate having all roads salted within 12 to 16 hours from the time the fleet is dispatched. However, staff have the flexibility, when weather conditions are appropriate, to determine that it is not necessary to salt the secondary roads after completion of salting the primary roads. All sidewalks (except in new subdivisions if sidewalks are incomplete) are anticipated to be plowed and sanded once there is an accumulation of five cm or more. This work is expected to be completed by the Town within 24 hours after the equipment has been dispatched under average winter conditions being a snow accumulation of five to 10 cm over a four-hour period. Please note: As a result of prolonged, unusual or unexpected weather conditions or unavailability of staffing/equipment resources, there may be deviations from the above maintenance program, including extended completion times. Your patience and cooperation is greatly appreciated in these circumstances. To assist the Town with winter road and sidewalk maintenance, residents are asked to: • Park vehicles off the street during and after a snowfall, until the street has been plowed and salted. Vehicles found on the street may be ticketed and/or towed. Parking is prohibited on all streets in Aurora from November 15 to April 15 during the hours of 2 a.m. to 6 a.m., regardless of snowfall. • Place garbage containers, Blue Boxes and Green Bins in driveways rather than on snow banks.

• Never push snow from your driveway (including snow banks left by the plows) onto or across the road, as this can create unsafe driving conditions. • Refrain from pushing snow from driveways into ditches to maintain open culverts. • Stay well back from snow plows, sanders, loaders and tractors. • Ensure that fences, posts, hedges, shrubs, driveway curbs or other obstructions are not placed on the Town’s boulevard. The Town will not be responsible for damage to items placed on Town property by property owners. • Ensure that your children do not play where snow is piled at the side of the street, near snow plows, loaders or tractors. Snow equipment operators may not see children playing in the snow or near the equipment. • Be wary of “black ice,” a thin layer of transparent ice that is formed when the road surface draws moisture from the air and the road temperature is or falls below 0°C. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3459 AftER-HOuRS EMERGENCY: PLEASE CALL 905-727-1375 AND fOLLOW tHE PROMPtS tO LEAVE A MESSAGE.

Splash Pads Cool off during the warm summer months at our children’s water play splash pads. One splash pad is located at Town Park and the other is located at Ada Johnson Park. The splash pads feature tumbling buckets of water and several ground jets for a variety of water play activities on a rubber safety surface. Adjacent amenities include a large playground, open grass fields and washroom facilities. Both locations have ample parking. The splash pads are open, weather-permitting, from mid-June through to early September. Hours of operation are 9 a.m. to 9 p.m.

Please note: The splash pads are not supervised by Town staff. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/splashpads

“Where is My Snow Plow?” The Town of Aurora’s online application, “Where is My Snow Plow?” lets you track the progress of The Town of Aurora’s snow plows in real time and gives you easy access to other important up-to-date information: • • • • • •

Snow plow and sidewalk route maps Winter maintenance practices Winter maintenance frequently asked questions Snow clearing tips for residents Local weather Submit a road/sidewalk concern

To access the snow plow and winter maintenance information, visit www.aurora.ca/snowplow

Sports Fields

Subdivision Assumption of Services

The Town of Aurora maintains 18 baseball diamonds and 65 soccer fields throughout the Town, including an artificial turf field at Sheppard’s Bush and St. Maximilian Kolbe Catholic High School. These facilities are some of the best in the region, largely due to the Town’s high maintenance and construction standards and the excellent co-operation received from user groups with regard to scheduling.

The developer is responsible for the maintenance of all public services that they construct from the commencement of construction to the date of assumption by the Town. Once all of the public services have been completed to the Town’s satisfaction and according to the Subdivision Agreement, a one-year maintenance period will begin.

The Parks & Recreation Services department requests that all sports groups refrain from using any sports field from October through to May each year to allow for regular maintenance and to give the fields time to rejuvenate. No field permits will be issued to any group prior to May 15, except for artificial turf fields. Depending on weather and field conditions, permits may be canceled or delayed until conditions improve. All sports field closures will be listed on our website’s homepage and social media channels. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/sportsfields

Squash Club Aurora Fitness Centre is home to four international squash courts. Information on squash lessons, clinics and our popular house league can be found in the Parks & Recreation Services Program Guide. Town of Aurora Parks & Recreation Services department

( 905-726-4764 8 www.aurora.ca/squash

Prior to the Town assuming the subdivision, the developer will request a final inspection of all public services and will correct any deficiencies to the Town’s satisfaction. After all construction is completed and the maintenance period has expired, the developer may request assumption of the subdivision. Town of Aurora Planning & Development Services department

( 905-727-3123, ext. 4226 * planning@aurora.ca 8 www.aurora.ca/developmentplanning

Taxes Property taxes Your property taxes are billed in January and June/July each year. Each of the billings is payable in two installments.

Your property taxes are calculated based on the Current Value Assessment (CVA) of your property, as determined and reported by the Municipal Property Assessment Corporation (MPAC). MPAC reports to the Town annually and provides the Town with the assessed owner’s property address, the CVA and the property’s tax assessment class.

Swimming – See page 12 (Aquatics) Swimming Pool Enclosures – See page 34 (Permits) Street Signs/Street Lights Damaged or missing street/traffic signs or light outages should be reported to The Town of Aurora. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3443

Street Sweeping The Town of Aurora typically begins street sweeping clean-up in late March or early April, depending on weather conditions. The clean-up process normally takes about two to three weeks to complete but may be delayed by inclement weather, parked vehicles or excessive amounts of winter debris. All streets and sidewalks that are owned and assumed by the Town will be swept. Please remember to: • Avoid Monday to Friday daytime street parking, if possible • Avoid parking over curbs or sidewalks • Place your garbage, recycling and yard waste on your driveway, away from the road Your co-operation is appreciated. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3459

Your interim property tax bill is issued in January and is legislated to be 50% of the total property taxes levied for the previous year, with few exceptions.

Did you know

Aurora’s residents are both highlyskilled and welleducated, with three-quarters of working-age residents having some level of post-secondary education, and nearly half having some level of university education. This is 12 per cent higher than the provincial average.

Resident’s Guide 2016 • Aurora Living • 41

Each year, following its budget setting process, Aurora Town Council approves tax rates for each property tax class. The final residential property tax billing is issued in June and the final commercial/industrial property tax billing is issued in July. The final property tax bill is calculated using your CVA and the approved tax rate, less the interim billing amount. Both the interim billing and the final billing must be paid on or before the due dates to avoid interest charges and to satisfy your property tax obligation for the year. Please note, only 36 per cent of your total tax levy is used by the Town; the balance is attributed to the Regional Municipality of York and school boards. Education Property Tax Rates The educational portion of the property tax rate, approximately 21%, is set by the Ontario Ministry of Education. For more information on the Education Tax Rate, please contact the Ontario Ministry of Education at 1-800-387-5514. Regional Municipality of York Tax Rates The tax rates for the regional portion of your property tax bill, which accounts for approximately 43%, are established by York Region. Information on the Region’s budgets and taxes is available on their website at www.york.ca/budget. York’s taxes fund police and ambulance services, public health, social housing and other social services, solid waste disposal, regional transit, major roads and regional development planning. Current Value Assessment (CVA) Accurate assessments are the cornerstone of the property tax system. The Municipal Property Assessment Corporation classifies and values all properties in Ontario under the Assessment Act and regulations established by the provincial government. MPAC is committed to ensuring that every valuation is accurate. If you believe your property assessment is not accurate, MPAC will review it at no charge. You can make a Request for Reconsideration for the current year any time prior to March 31. If you have any questions or concerns about the assessed value of your property, please contact MPAC at 1-866-296-6722 or visit www.mpac.ca

do not send cash in the mail or through our drop box. When paying in-person at Aurora Town Hall, you may pay by cash, cheque* or debit only. We do not accept credit card payments in person. However, should you wish to pay by credit card, you can now pay online via a third party, www.plastiq.com. Please note, a service charge will be applied by Plastiq. You may also consider our easy pre-authorized payment plan option. When paying for your property taxes, by method other than in person, please be sure to allow time for postal delivery or bank processing time. All payments must reach The Town of Aurora by close of business on the due date to avoid interest charges being applied. * PLEASE MAKE CHEQUES PAYABLE TO: TOWN OF AURORA Late payment charges To avoid interest charges, payments must be received on or before the due date. A charge of 1.25% will be added on the first day of the calendar month following default and on the first day of each calendar month thereafter, as long as the taxes remain unpaid. Monthly interest charges will be imposed on any unpaid taxes from previous years. Interest rates are levied as per By-law 5786-15 pursuant to section 345 of the Municipal Act, 2001, S.O. 2001 c. 25. Please be advised that neither Council or Town Staff have the authority to waive or alter late payment or interest charges. Failure to receive a tax notice does not excuse a taxpayer from the responsibility for payment of taxes and does not relieve the assessed owner of interest charges due to late payment. Town of Aurora Corporate & Financial Services department Corporate Accounting division

( 905-727-1375 8 www.aurora.ca/taxes

Supplementary Property Taxes for New Construction

Tennis Courts

If your home is newly-constructed or any new construction, renovation or alteration has occurred on property you own, your property may not be fully-assessed. The final property tax bill is based on your current property assessment. A separate billing, referred to as a Supplementary Tax Notice, will be issued later, based on the additional assessed value of your property as determined by MPAC. Supplementary property taxes will be retroactive to the date of occupancy or purchase. It is recommended that you budget for a Supplementary Property Tax billing if this may apply to you.

All Town of Aurora tennis courts are asphalt surface, regulation size, and are lit until 11 p.m. daily. Tennis courts can be found in the following park locations:

Property Tax Deferral Program for Seniors and Low-Income Seniors/ Disabled Persons The Regional Municipality of York has established a Tax Deferral Program for seniors age 65 or older, low-income seniors or low-income disabled persons. This program makes it possible to defer some increased taxes until the ownership of the property changes. Please visit www.aurora.ca/tax for more information. How to pay your property taxes There are several convenient ways to make tax payments to The Town of Aurora. You may pay by online banking, telephone banking, at your bank branch, by mail, through our after-hours drop box or in-person at Aurora Town Hall. Please

Pre-authorized payment plans Did you know that The Town of Aurora offers convenient preauthorized payment plans? Complete an application form for water or property tax pre-authorized payments today! Visit www.aurora.ca/taxes

42 • Aurora Living • Resident’s Guide 2016

Park

Number of courts

David English Park

206 Carisbrooke Circle

Fleury Park

5 Community Centre Lane

McMahon Park*

76 Maple Street

Norm Weller Park

250 McClellan Way

Summit Park

267 Orchard Heights Boulevard

ADDRESS

*Please note, the Aurora Community Tennis Club operates out of the McMahon Park tennis facilities. The public has equal access to the courts from 9 a.m. to 12 p.m. Mondays and Fridays and from 3 p.m. to 6 p.m. on Saturdays and Sundays. The public is permitted on the courts at all other times subject to Tennis Club Members having priority. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/tenniscourts

Tobogganing

Traffic Signals

Tobogganing is permitted in only the following locations:

To report a traffic signal outage, please contact The Town of Aurora’s Infrastructure & Environmental Services department.

Park

ADDRESS

PERMITTED AREA

Copland Park

225 Aurora Heights Drive

Along the north side of the park

( 905-727-3123, ext. 4374

Fleury Park

5 Community Centre Lane

In the dedicated area just south of Aurora Heights Drive and the Aurora Community Centre parking lot

Trails

Machell Park

15 Orchard Heights Boulevard

In the dedicated area just north of the parking area on the west side

Lambert Willson Park

115-135 Industrial Parkway North

Along the east side of the Aurora Family Leisure Complex

Please note: Tobogganers are reminded that these locations/areas are unsupervised by The Town of Aurora and surface conditions can vary widely with ice, bare ground or other conditions that pose a hazard. All tobogganers using these facilities do so at their own risk and children should be supervised by an adult. All participants should use the appropriate personal safety equipment. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/tobogganing

Town Hall Aurora Town Hall officially opened on November 24, 1991 at 100 John West Way, one block north of Wellington Street between Bayview Avenue and Industrial Parkway. This is the workplace for Town of Aurora employees. Please feel free to visit and enjoy the surrounding park area. Regular office hours are 8 a.m. to 5 p.m., Monday to Friday. Tours of Aurora Town Hall are available by contacting Access Aurora at 905-727-1375. Tours are usually co-ordinated in conjunction with the Mayor’s Office. Town of Aurora Customer Service

( 905-727-1375 8 www.aurora.ca/townhall

Town of Aurora Infrastructure & Environmental Services department

The Town of Aurora is fortunate to have an extensive pedestrian trail system which connects many of its neighbourhood parks, Town facilities and open-space corridors. The Town currently maintains approximately 57 kilometres of trails. All Aurora trails are considered multi-use, with the primary focus being pedestrian hikers. Opportunities also exist for cross country skiers. The majority of our trails are compact gravel surfaces with some asphalt sections through neighbourhood and community parks. Download a copy of our Streets, Parks and Trails Map by visiting www.aurora.ca/parksandtrails or pick-up a copy at Aurora Town Hall.

Please note: Trails are not groomed or maintained during winter months and conditions vary widely. Surface conditions can change dramatically during the winter to create potentially hazardous hiking and skiing conditions. All users are advised to respect other trail users, stay on designated trails and exercise caution at all times. The use of motorized vehicles is strictly prohibited on any municipal trail or parkland. Any person using the Town’s trail system does so at their own risk. Town of Aurora Parks & Recreation Services department

( 905-727-3123, ext. 3222 or ext. 3223 8 www.aurora.ca/trails

Transit Aurora’s public transit system provides commuters with access to GO Transit commuter train service, York Region Transit and VIVA Bus Rapid Transit systems that easily connect commuters to downtown Toronto and other GTA destinations. York Region Transit (YRT)/Viva

GO Transit

( 905-762-2100 8 www.yrt.ca

( 416-869-3200 8 www.gotransit.ca

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Trees The Town of Aurora’s Parks division provides tree services such as planting, pruning, removal and designation of memorial trees along streets, parking lots, residential and commercial areas, parks and open spaces. The Town also regulates the removal of trees from private property. Boulevard Trees Trees have been planted within the municipal road allowance in your neighbourhood. The species and locations are pre-approved by the Town, through either a municipally-approved planting plan prepared by the developer or as selected by the Town’s arborist. The Parks division encourages a diversity of trees on our boulevards and in our community. Memorial Tree Planting Would you like to establish “lasting roots” in Aurora? Are you looking for a unique gift idea for a special person or occasion? The Town of Aurora has a Memorial Tree Planting Policy to enable the planting or designation of memorial trees on municipal lands within the Town. If you are interested in planting a memorial tree on municipal lands in the Town, please contact the Parks division. Tree Pruning Program The Town of Aurora has a vast inventory of municipal trees under the management of the Parks & Recreation Services department. The Parks division undertakes a major annual pruning program of roadside street trees throughout the winter months each year and operates on a seven-year pruning cycle. The primary objective for tree pruning is to provide overhead clearance for vehicles and pedestrians. Due to the extensive tree inventory, we encourage residents to call our office with reports of problem trees or trees on municipal boulevards which require pruning. Our staff will respond on short notice to any problem associated with a municipal tree.

Waste/Recycling

The Town of Aurora is responsible for garbage, recycling, organics, yard waste, bulky waste and appliance collection programs in Aurora. Disposal and processing of materials, including the operation of household hazardous waste collection depots is the responsibility of the Regional Municipality of York. Waste Management Guide and Recycling Calendar

Waste Management Guide and Recycling Calendar

2016

Each year The Town of Aurora produces a comprehensive recycling and waste collection calendar, which is distributed to each household in Aurora in January. The calendar identifies program specifics, important collection dates, new or revised programs and tips on how to reduce waste. If you do not have a calendar, you can download a copy from our website, www.aurora.ca/ wastecalendar or pick up a copy at Aurora Town Hall.

www.aurora.ca/wasteandrecycling

Basic Collection Information Green Bins and Blue Boxes are collected weekly. Garbage is picked up every other week, based on your location. To determine your collection dates, please refer to your Waste Management Guide and Recycling Calendar. Please place garbage, Green Bins, Blue Boxes and yard waste at the curb no later than 7 a.m. on your scheduled day and by 6 a.m. (but no earlier than 5 p.m. the night before). Please be aware that the time of collection in your area may change at any time, without notice. If your items are set out late, they will NOT be collected. Please note:

Tree Removal - Please refer to Permits on page 35.

• There is a maximum limit of fi ve bulky items per collection. Any items over the limit will be tagged and left at the curb • E-waste and batteries will not be picked up at the curb

Town of Aurora Parks & Recreation Services department

Blue Box Recycling

( 905-727-3123, ext. 3222 or 3223 8 www.aurora.ca/trees

Volunteer

The Town of Aurora’s volunteer programs provide an opportunity for volunteers to participate and to assist Town employees in delivering fitness, aquatics programs, special events, camps, and various children/youth programs. Many volunteer opportunities are also available throughout our community. For more information, please contact Neighbourhood Network. Town of Aurora Customer Service

( 905-727-1375 8 www.aurora.ca Neighbourhood Network

( 905-726-3737 8 www.neighbourhoodnetwork.org

44 • Aurora Living • Resident’s Guide 2016

the town of Aurora celebrates the spirit of volunteerism and dedicated community volunteers at our Citizen of the Year and Community Recognition Awards ceremony held each spring. Nominate someone today! For more information, please visit www.aurora.ca/CRA

Blue Boxes are available for a fee at Aurora Town Hall (100 John West Way) between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday. New residents in Aurora receive one free Blue Box. Additional boxes must be purchased. All residents who have a damaged Blue Box provided by the Town can bring it back to the Town Hall and receive a replacement. All other rigid containers (including cardboard boxes) used for recycling will not be collected. However we encourage you to purchase additional Blue Boxes if you have an overflow of material. For a complete list of items that can be included in your Blue Box, please refer to our website, www.aurora.ca/bluebox Green Bin Composting Green Bins are available for a fee at Aurora Town Hall (100 John West Way) between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday. New residents in Aurora receive one free Green Bin. Additional bins must be purchased. All residents who have a damaged Green Bin provided by the Town can bring it back to Aurora Town Hall and receive a replacement. All organic material must be contained in a bag that is securely closed or tied. We recommend using

PingStreet Garbage and Recycling App The Town of Aurora’s PingStreet app allows you to access information about garbage pick-up dates, recycling and composting information and yard waste pick-up on your handheld device. The PingStreet app is compatible with Apple, Android, BlackBerry and Windows Mobile devices, available for download from your App Store.

• Grass clippings are not collected; please compost your clippings using a backyard composter • Rocks, soil, sod, treated wood, tree stumps, flower pots and trays, treated wood or animal droppings are NOT collected with yard waste Yard Waste Collection • The maximum weight for individual paper yard bags or containers is Access your Town of AurorA Yard Waste is collected with recycling every second weekcollecTion from April toschedule December,on 22 kg or 50 lbs gArbAge as noted in the Waste Management Guide and Recycling Calendar.or There is no your smArTphone TAbleT! For more information on Yard Waste Collection, including yard waste collection limit on the amount of yard waste that can be placed for collection, providing dates, please visit www.aurora.ca/yardwaste that acceptable containers are used. Please place weeds, plant trimmings and Construction Waste leaves in paper yard bags, or any rigid open top container that has sturdy, grabConstruction waste is not part of the curbside collection service. This material through handles.. Access your Town of AurorA can be dropped off as garbage at the Georgina Waste Transfer Station (no more Please note: gArbAge collecTion on it’s easy. schedule it’s convenient. it’s free! than 500 kg) or a York Region Community Environmental Centre (CEC). Disposal smArTphone TAbleT! • Individual branches must be your no larger thanThe10Town cm or (4”) in diameter of Aurora’s my-waste app is availablefees for will apply. • Bundles must be no more than 22 kg (50 iPhone, lbs) andiPad noand longer than 1.2 mand(4’) Android phones tablets. certified compostable bags. Organic material placed loosely in your Green Bin will not be collected. For information on what can and cannot be included in your Green Bin, please refer to our website, www.aurora.ca/greenbin

download our my-waste app

download our my-waste app ACCESS YOUR TOWN OF AURORA

Scan the QR code below with your mobile device or go to www.my-waste.mobi/Aurora

GARBAGE COLLECTION SCHEDULE ON it’s easy. it’s convenient. it’s free! YOUR SMARTPHONE OR TABLET!

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The Town of Aurora’s my-waste app is available for iPhone, iPad and Android phones and tablets. Scan the QR code below with your mobile device or go to www.my-waste.mobi/Aurora For more information, visit www.aurora.ca/mywasteapp or call 905-727-3123 ext. 3447

Download our my-waste app

It’s easy, It’s convenient. It’s FREE!

The Town of Aurora’s my-waste app is available for iPhone, iPad and Android phones and tablets. Scan the QR code with your mobile device or go to www.y-waste.mobi/Aurora

905-727-4258

For more information, visit

For more information, visitwww.aurora.ca/mywasteapp www.aurora.ca/mywasteapp or call 905-727-3123 ext. 3447 or call 905-727-3123 ext. 3447

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Use York Region’s Bindicator to find out whether to sort your item into the Blue Bin or Green Bin. Visit www.york.ca/bindicator today! Metal goods or appliance collection

To dispose of metal goods or appliances, please call GFL Environmental at 905-713-0005 or 1-866-421-5625 to schedule a collection date. Bulky item recycling

Collection of bulky goods does not require a scheduled appointment. You should set out a maximum of five bulky waste items on your scheduled garbage collection day. Any items over the five item limit will be tagged and left at the curb. All items must be set out by 7 a.m. for collection. Electronic equipment recycling Electronics can contain hazardous substances and valuable resources that need to be recycled, reused or disposed of properly. E-waste including batteries are not included in curbside collection. Residents can dispose of E-waste at any of York Region’s depots, or contact a private removal company. Stay tuned for The Town of Aurora’s Electronic Waste Recycling Events! Events usually take place in the winter and the spring. Town of Aurora Infrastructure & Environmental Services department

( 905-727-1375 8 www.aurora.ca/wasteandrecycling WAStE/RECYCLING PHONE NuMbERS Collection inquiries/Metal/Appliance pickup Green for Life 1-866-421-5625 or 905-727-1375 www.gflenv.com General questions/concerns Town of Aurora 905-727-1375 www.aurora.ca/wasteandrecycling Hazardous materials York Region 1-877-449-9675 ext. 73000 www.york.ca/waste

Water Bills Water and sewer bills are issued quarterly (four times per year) for residential accounts and bi-monthly for non-residential accounts. The billings are based on water consumed, as registered on your water meter. The water meter is read directly by a Town contractor from outside the home by touching equipment to an outdoor reading device connected to the meter in your basement. No adjustment is made for water used outside for pools, garden or lawn

tips to avoid large water bills Occasionally, water can leak through the water system inside your home without you even knowing about it. The four most common locations for hidden leaks are through toilets, water softener systems, furnace humidifiers and outdoor taps. Hidden leaks can lead to significantly higher water bills than necessary, for which you are still responsible. Please visit www.aurora.ca/waterbilling for detailed information on how to detect, correct and prevent water leaks.

maintenance or washing, as this difference is averaged in our rate calculations for all consumers. About meter readings The Town’s meters, installed in all properties, register water consumption and may under-register water as the meter ages and wears. Eventually the meter must be replaced, which is completed by the Town at the Town’s expense. The meter reading is much like the odometer in your car; we read it each time, and bill the difference from the last-billed reading. The meter reading is rounded down to an even measurement. Accordingly, billings reflect these large even measurements, despite detailed readings actually appearing on your meter. The amount unbilled at one reading will be picked up by the Town on its next reading. The Town of Aurora is currently completing a multi-year meter change out program. Each year over the next several years, The Town of Aurora will replace approximately 1,000 aging water meters. In addition to improved accuracy, the new models will have wireless reading capability, removing the need for manual reading. The Town will continue to update aging meters over the next ten years. How to pay your water/wastewater bill There are several convenient ways to make water/wastewater payments to The Town of Aurora. You may pay by online banking, telephone banking, at your bank branch, by mail, through our after-hours drop box or in-person at Aurora Town Hall. Please do not send cash in the mail or through our drop box. When paying in-person at Aurora Town Hall, you may pay by cash, cheque* or debit only. We do not accept credit card payment in person. However, should you wish to pay by credit card, you can now pay online via a third party, www.plastiq.com. Please note, a service charge will be applied by Plastiq. You may also consider our easy pre-authorized payment plan option. When paying for your water/wastewater bill (other than in person), please be sure to allow time for postal delivery or bank processing time. All payments must reach The Town of Aurora by close of business on the due date to avoid interest charges being applied. * Please make cheques payable to: Town of Aurora Moving or renting If you are moving, please contact us to arrange for a final water meter reading and final billing. This will ensure that you are not held responsible for any consumption by the new owner, reducing potential issues between the buyer and the seller. If you are renting your home to a tenant, please be aware that The Town of Aurora holds the owner of the property responsible for the water account. The Town will bill the tenant directly upon written authorization and acceptance of responsibility of the owner only. The tenant should discuss this with the owner. Final water meter readings and final billings for tenant charges can be arranged by contacting Access Aurora at 905-727-1375. Town of Aurora Corporate & Financial Services department Corporate Accounting division

( 905-727-1375 8 www.aurora.ca/waterbilling In the event of an Outdoor Water Use Advisory or Outdoor Water Use Ban, please follow these guidelines: • If a Stage One Outdoor Water Use Advisory is declared, all persons are requested to refrain from using Town water from a hose, pipe, sprinkler or permanent irrigation system • If a Stage Two Outdoor Water Use Ban is declared, no persons should use Town water from a hose, pipe, sprinkler or permanent irrigation system Residents failing to comply with these provisions may be subject to a fine. Resident’s Guide 2016 • Aurora Living • 47

Water Service Requests To turn the water off inside your home, locate the water shut-off valve by your water meter. If you require the water service to your home to be turned on or off outside of your home at the property line, please contact the Infrastructure & Environmental Services department. Please note: The replacement of broken/ leaking shut-off valves is the responsibility of the homeowner. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3442 or 3452

Water/Wastewater Emergencies The Town of Aurora has staff on standby to respond to water or wastewater emergencies. Please call 905-727-3123 ext. 3442 or 3452, Monday to Friday during regular business hours of 8 a.m. to 5 p.m. After hours, please call 905-727-1375 and follow the prompts to reach our after-hours emergency line. Town of Aurora Infrastructure & Environmental Services department Water and Sewer Management division

Any person who contravenes any provision of this bylaw is guilty of an offence and is liable upon conviction to a fine as provided for under the Provincial Offences Act. There is one exemption in the bylaw for the watering of newly-placed sod. Further, the bylaw does not apply to properties that use a well. In the event of an Outdoor Water Use Advisory or Outdoor Water Use Ban, please follow these guidelines: • If a Stage One Outdoor Water Use Advisory is declared, all persons are requested to refrain from using Town water from a hose, pipe, sprinkler or permanent irrigation system • If a Stage Two Outdoor Water Use Ban is declared, no persons should use Town water from a hose, pipe, sprinkler or permanent irrigation system Residents failing to comply with these provisions may be subject to a fine. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/bylawservices

( 905-727-3123 ext. 3442 or 3452

Water Supply The Regional Municipality of York is responsible for water supply in The Town of Aurora. The Region operates six wells in the Town. The wells draw from the Yonge Street Aquifer. In addition to the wells in Aurora, York Region supplements Aurora’s water supply with water from Lake Ontario and the Region of Peel. York Region is responsible for storage, adequate pressure and the chlorination level of water supplied to The Town of Aurora. The Town of Aurora’s Operations division is responsible for water quality testing, pipes maintenance and repair. Regional Municipality of York

( 905-830-4444, ext. 73000 * environmentalservices@york.ca 8 www.york.ca/environment

Water Use (Outdoor) The Town of Aurora enforces a bylaw related to outdoor water use. It is important that all residents and businesses observe the following regulations, as they have been put in place to ensure a continued and abundant water supply. The Town’s Bylaw Enforcement division manages and enforces this program. Although a maximum fine of up to $5,000 under By-law No. 4420-03.E may be assessed for violators, the co-operation of all residents and businesses in supporting this extremely important water conservation effort is key to its success. No person shall use The Town of Aurora’s municipal water from a hose, pipe, sprinkler or permanent irrigation system for the purpose of watering any lawn, garden or washing of vehicles, sidewalks, driveways, patios, decks or windows, or filling swimming pools, except as follows: • An even-numbered address may use water outdoors only on even-numbered days of the month • An odd-numbered address may use water outdoors only on odd-numbered days of the month • Outdoor water use will only be permitted between the hours of 6 a.m. and 10 a.m. and 6 p.m. and 10 p.m. • These conditions are in place each year from May 15 to September 30 Townhouse units having a common street address should water according to the unit number, not the address number of the complex. Apartment buildings should use the building number only. This bylaw applies to all residential, commercial and industrial properties and municipal properties. 48 • Aurora Living • Resident’s Guide 2016

Website Visit the Town of Aurora’s website at www.aurora.ca

Weddings Marriage Licence – Please see 23 (Licences) Civil Marriage Ceremonies The Town of Aurora offers civil marriage ceremonies at Aurora Town Hall for couples planning to have a non-religious ceremony. A civil marriage ceremony is also a great option if you are having a destination wedding and want to ensure that your legal paperwork is filed in Ontario. To learn more about available dates and times, to make reservations, download scripts and view fees, please visit our website. Town of Aurora Legal & Legislative Services department

* marriage@aurora.ca 8 www.aurora.ca/civilmarriage

Winter Street and Sidewalk Maintenance – See page 40 (Snow Removal)

Yard Waste – See page 45 (Waste/Recycling) Youth Programs

The Parks & Recreation Services department provides those 12 to 17 years of age with an opportunity to enjoy a wide variety of youth and community developmental programs that meet their current needs in a safe and supervised environment. Do you want a safe place to hang out? Check out The Loft at the Aurora Family Leisure Complex. We offer PS4, music, a media corner and a variety of games. To explore current youth recreational programs, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities. Town of Aurora Parks & Recreation Services department

( 905-726-4760 8 www.aurora.ca/youthprograms

We celebrate National Youth Week every May! Stay tuned for a schedule of our activities!

Youth Volunteer Fair Thursday, May 5 Are you a youth looking to make a difference in our community? Learn more about local volunteer opportunities at our spring fair.

Zoning

The Town of Aurora’s Comprehensive Zoning Bylaw is prepared by the Planning & Development Services department and is enforced by the Building & Bylaw Services department. This bylaw implements the Official Plan policies and identifies permitted uses for each property within the Town along with restrictions, siting and building specifications such as minimum setbacks from property lines, maximum lot coverage, height restrictions and other zoning standards.

Louisa Barbosa, our 2015 Aurora Teen Idol

Town of Aurora Planning & Development Services department

( 905-727-3123 ext. 4226 Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4390 or 4394 8 www.aurora.ca/zoning

Preliminary Zoning Review The Town’s Preliminary Zoning Review is a service where staff conduct a preliminary review of a proposal to determine the areas of non-compliance with the Zoning Bylaw, and comment on areas where compliance could not be determined. This service is available for all types of proposals, however if you are applying for a Minor Variance or Consent Application, you will be required to submit the result of the Preliminary Zoning Review to the Planning & Development Services department as part of your application. Our goal is to complete our review and provide a written response within five business days.

* For 2011, 2012, 2013 and 2014 based on Offices located in the Town of Aurora and residential transactions in area delimited by entire Toronto MLS and sorted by units Sold

RICHMOND HILL Head Office 905.731.2000

Vivian Risi

Broker of Record/Owner

AURORA Office 905.727.3154

LINDSAY Office 705.324.5391

VAUGHAN Office 905.832.6656

JACKSON’S POINT Office 905.722.7272

WOODbRIDGE Office 905.832.6656

KESWICK Office 905.476.9543

THORNHILL Office 905.889.9330

KESWICK Office 905.476.4337

UNIONVILLE Office 905.940.4180

SUTTON Office 905.722.3211

STOUFFVILLE Office 905.832.6656

TORONTO Downstown Office 416.637.8000

Larry Mandlsohn Broker/Manager

Resident’s Guide 2016 • Aurora Living • 49

2016

Mark Your Calendar

Events JAN 23

Electronic Waste Recycling Event Saturday, January 23

Our one-stop electronic waste recycling event! Drop off your unwanted or obsolete electronic devices to 9 Scanlon Court and save them from ending up in a landfill.

FEB 15

Monday, February 15

Easter Egg Hunt Sunday, March 26

Every Easter, The Town of Aurora and the local Girl Guides provide a day of fun and “egg-citement” for local children. In addition to the hunt for eggs, make-and-take crafts are available to all egg hunters and much more! Tickets must be purchased in advance for this very popular event.

APR 15-17

Aurora Home Show Friday, April 15 to Sunday, April 17

Do you have questions about Town programs or services? Want to pick up a copy of the latest Parks & Recreation Program Guide, a brochure or a form? Drop by The Town of Aurora booth. Town staff will be on-hand to answer your questions. This year, the Aurora Home Show takes place at the Stronach Aurora Recreation Complex. Please note, the Aurora Home Show is organized and presented by the Aurora Chamber of Commerce. 50 • Aurora Living • Resident’s Guide 2016

Saturday, April 23

Aurora’s Annual Clean-Up Day is held each Spring when participants clean up identified litter hot spots across Town. A volunteer thank you barbecue follows in Aurora Town Park. Can’t make it? Organize your own neighbourhood clean up!

Arctic Adventure

Bundle-up and take in some great outdoor activities at Aurora Town Park such as snowshoeing, skating, live entertainment, professional ice carving and ‘snow’ much more!

MAR 26

APR 23

Aurora’s Annual Clean-Up Day

MAY 7-8

Aurora Art Show and Sale Saturday, May 7 and Sunday, May 8

Each spring, in association with the Society of York Region Artists, The Town of Aurora hosts a juried art show and sale at Aurora Town Hall. For all art enthusiasts, this is a must-see event featuring more than 200 pieces of artwork. Amateur and professional artists from Ontario will be displaying their original two- and threedimensional artwork. Admission is free!

MAY 30

Community Recognition Awards/ Citizen of the Year Award Monday, May 30

Each year The Town of Aurora honours many community groups and volunteers who make Aurora a place we are proud to call home! This year, the Citizen of the Year Award will be presented at the Community Recognition Awards Ceremony in May. Nomination forms for Citizen of the Year and the Community Recognition Awards are available at Aurora Town Hall and on our website.

JUN 11

Electronic Waste Recycling Event Saturday, June 11

Our one-stop electronic waste recycling event! Drop off your unwanted or obsolete electronic devices to 9 Scanlon Court and save them from ending up in a landfill.

JUN

Town of Aurora Academic Achievement Awards June

The Town of Aurora’s Academic Achievement Award is an annual award given to two graduating students from each Town of Aurora high school to honour their significant academic achievements. Students are selected from their respective high schools and each is presented with an award by either the Mayor or a Member of Council at their graduation ceremony.

JUN 5

Aurora Chamber Street Festival Sunday, June 5

The Aurora Chamber Street Festival takes place on Sunday, June 5 from 11 a.m. to 5 p.m. on Yonge Street between Wellington Street and Murray Drive. The festival is family-friendly and for all ages. Admission is free! Check out The Town of Aurora’s booth. Town staff will be on-hand to answer your questions. Please note, the Aurora Chamber Street Festival is organized and presented by the Aurora Chamber of Commerce.

JUN 30

Celebrate Aurora and Celebrate Canada Friday, June 30 and Saturday, July 1

The Town of Aurora celebrates Canada Day in style every year. The fun begins on June 30 at Town Park with the popular “Dance in the Park” event. The celebration continues on July 1 with a Canada Day Parade travelling south on Yonge Street, followed by a celebration at Lambert Willson Park with live entertainment, familyoriented activities and much more. The day ends with a spectacular fireworks display!

JUL 1

JUL AUG

Concerts in the Park July and August (every Wednesday evening)

Beginning Wednesday, July 9, The Town of Aurora hosts a series of free evening concerts at the outdoor bandshell in Aurora Town Park. For your comfort, we recommend that you bring lawn chairs or a blanket. No alcoholic beverages are permitted.

Theatre in the Park

tbA

Date to be announced.

Enjoy Shakespeare in the park! The Humber River Shakespeare Theatre Company will be presenting a live theatrical performance.

AUG SEP

Movies in the Park August and September

The Town of Aurora takes movie watching to a whole new level by taking it outdoors! Aurora Town Park is the place to be, under the stars watching a movie on a giant screen. For your comfort, we recommend that you bring lawn chairs or a blanket. No alcoholic beverages are permitted.

AUG 20

Doors Open Aurora Saturday, August 20

The Town of Aurora invites you to discover a part of Aurora that you may not have seen before! Each year The Town of Aurora’s Planning & Development Services department organizes the popular Doors Open Aurora event. This free community event offers the public a rare opportunity to explore historical sites, many of which are not normally open to the public. Participants are able to tour buildings, take guided walking tours and view special exhibits and displays.

Ribfest

tbA

Date to be announced.

The tastiest event of the year happens in September when The Town of Aurora hosts Ribfest at Machell Park. Enjoy mouth-watering ribs prepared by professional award-winning rib teams. This event also features a beer garden, live entertainment and children’s activities.

OCT 6

Colours of Fall Concert Thursday, October 6

As the leaves turn colour in the fall, enjoy our last concert of the year in beautiful Aurora Town Park. This event features fiddling, pumpkin carving, live entertainment and an old-fashioned community corn roast.

OCT 22

Electronic Waste Recycling Event Saturday, October 22

Our one-stop electronic waste recycling event! Drop off your unwanted or obsolete electronic devices to 9 Scanlon Court and save them from ending up in a landfill.

OCT 29

A Haunted Forest Saturday, October 29

The last Saturday before Halloween, Sheppard’s Bush is full of ghosts and goblins! Come and join us for a spooky night filled with haunted trails, ghost tales, witches brew, a bonfire and many more scary surprises. Tickets must be purchased in advance for this very popular event.

NOV 26

Santa Under the Stars Parade Saturday, November 26

Each November, Aurora hosts one of Canada’s few evening parades. Thousands of spectators line both sides of Yonge Street as Santa proclaims a new holiday season.

DEC 6

Tree Lighting Ceremony Wednesday, December 6

The Town of Aurora hosts the official tree lighting ceremony at Aurora Town Hall to kick off the holiday season. Enjoy caroling, hot chocolate, make-and-take ornaments, the official lighting of the tree and a visit from Santa Claus. Don’t miss this fun family event!

DEC 15

Aurora’s Borealis Tree Lighting Thursday, December 15 to Monday, February 15

Join us for the tree lighting kick-off at Aurora Town Park! The trees are lit every evening from 5 p.m. to 11 p.m. until February 15, 2017. Enjoy skating under the lights on a giant outdoor ice skating rink. *Weather-dependent

DEC 31

Family First Night Saturday, December 31

Ring in the New Year and celebrate with family at the Aurora Family Leisure Complex! Held on December 31, this event offers free public swimming and ice skating, wagon rides, a bonfire, free hot chocolate and children’s entertainment.

Run or Walk for Southlake 2016

PLEASE NOTE, WE RESERVE THE RIGHT TO CANCEL, AMEND OR CHANGE ACTIVITIES. ALL EVENTS ARE SUBJECT TO CHANGE. PLEASE VISIT www.aurora.ca FOR UP-TO-DATE INFORMATION.

Join “Team Aurora” for the Annual Run or Walk for Southlake Regional Health Centre on Sunday, May 1. Help support our local hospital! Visit www.runforsouthlake.ca to learn more and register!

Resident’s Guide 2016 • Aurora Living • 51

Community Directory Churches Aurora Cornerstone Church ................................................. 905-841-8883 ...............................www.auroracornerstone.ca Aurora United Church.......................................................... 905-727-1935 .............................www.auroraunitedchurch.ca Bahá’í Community of Aurora...........................................................................................................www.bahaisofaurora.org Christ Evangelical Lutheran Church...................................... 905-727-3311 ...................................... www.blessaurora.com Faith Fellowship Baptist Church of Aurora............................ 905-392-5919 ........................... www.faith-baptist-aurora.org Mission catholique Saint-Frère-André .................................. 877-974-7455 .................................................www.ccrys.com Our Lady of Grace Roman Catholic Church .......................... 905-727-4594 .................................www.ourladyofgrace.com St. Andrew’s Presbyterian Church......................................... 905-727-5011 .....................www.standrewspresbyterian.com The Campus Church ............................................................ 905-727-4985 .........................................www.the-campus.ca Trinity Anglican Church ........................................................ 905-727-6101 ........................................ www.trinityaurora.ca

Government Leona Alleslev, MP .....................................................................................................................www.leonaalleslev.liberal.ca Kyle Peterson, MP ................................................................ 905-727-0909 .............................www.kylepeterson.liberal.ca Chris Ballard, MPP ............................................................... 905-750-0019 ............................. www.chrisballard.onmpp.ca Regional Municipality of York............................................... 905-895-1231 .................................................... www.york.ca Province of Ontario .............................................................. 416-326-8555 ................................................www.ontario.ca Government of Canada .................................................... 1-800-622-6232 ................................................www.canada.ca

Health Services Canadian Blood Services .................................................1-888-2-DONATE .................................................. www.blood.ca Canadian Mental Health Association, York Region Branch ... 905-841-3977 ..........................................www.cmha-yr.on.ca Centre for Addiction and Mental Health .............................. 416-535-8501 .................................................. www.camh.ca Community Care Access Centre ........................................... 905-895-1240 ..............................www.healthcareathome.ca Ontario Health Insurance Plan (O.H.I.P.) ............................ 1-866-532-3161 ......................................www.health.gov.on.ca Ontario Ministry of Health and Long-Term Care ................ 1-866-532-3161 ......................................www.health.gov.on.ca St. Elizabeth Home Health Care ........................................... 905-940-9655 .................................. www.saintelizabeth.com Telehealth Ontario ........................................................... 1-866-797-0000 ......................................www.health.gov.on.ca York Region Health Connection ........................................ 1-800-361-5653 .................................................... www.york.ca

If your organization would like to be listed in future editions of Aurora Living, please send your information to the Town of Aurora’s Corporate Communications department at communications@aurora.ca

Hospitals Southlake Regional Health Centre (Newmarket) .................. 905-895-4521 ..............................www.southlakeregional.org Mackenzie Health (Richmond Hill) ....................................... 905-883-1212 .................................www.mackenziehealth.ca Markham Stouffville Hospital (Markham)............................. 905-472-7000 ............................................... www.msh.on.ca

Helplines and Distress Centres AIDS Hotline Ontario ........................................................ 1-800-668-2437 ......................................www.health.gov.on.ca Drug and Alcohol Helpline ................................................ 1-800-565-8603 ......................www.drugandalcoholhelpline.ca Kids Help Phone ............................................................... 1-800-668-6868 .................................... www.kidshelpphone.ca Ontario Poison Centre ...................................................... 1-800-268-9017 ......................... www.ontariopoisoncentre.com Problem Gambling Helpline .............................................. 1-888-230-3505 ....................www.problemgamblinghelpline.ca Victim Services of York Region ............................................. 905-953-5363 ............................ www.victimservices-york.org Women’s Support Network of York Region .......................... 905-895-7313 ..................... www.womenssupportnetwork.ca Yellow Brick House Emergency Women’s Shelter............... 1-800-263-3247 ...............................www.yellowbrickhouse.org

Employment Services York Region Employment Resource Centres ...................... 1-800-808-2268 ................................................... www.york.ca Ontario Works .................................................................. 1-888-256-1112 ....................................... www.mcss.gov.on.ca

Registered Ratepayer Associations Highland Gate Ratepayers Association Inc. David Newton davenewton@pes-global.com

Town Park Area Residents (formerly H.E.A.T., Wells St. Neighbours) Anna Kroeplin townparkarea@gmail.com

Ratepayers of Yonge Street South (RAYS) Warren McClure/John Greene wmcclure@rogers.com/jagreen5fp@aol.com

For more information about the Registered Ratepayer Associations, please contact The Town of Aurora’s Deputy Clerk at 905-727-3123 ext. 4227. 52 • Aurora Living • Resident’s Guide 2016

The Ratepayers of the South East Quadrant Joanne Russo russo@russocanhelp.com

frequently Called Numbers Town of Aurora (Town Hall) ........................................... 905-727-1375 Access Bus / Mobility Plus .............................................. 905-762-2112 Animal Control / OSPCA................................................. 905-898-7122 Aurora Public Library ..................................................... 905-727-9494 Aurora Chamber of Commerce ...................................... 905-727-7262 Aurora Community Centre ............................................. 905-841-2371 Aurora Cultural Centre ................................................... 905-713-1818 Aurora Family Leisure Complex ...................................... 905-841-7529 Aurora Seniors’ Centre ................................................... 905-726-4767 Canada Post ................................................................1-866-607-6301 Central York Fire Services (Administration) ................... 905-895-9222 GO Transit ...................................................................... 416-869-3200 Hydro (PowerStream) ..................................................1-877-963-6900 Lake Simcoe Region Conservation Authority .................. 905-895-1281 Police (York Regional) .................................................1-866-876-5423 Regional Municipality of York ........................................ 905-895-1231 Stronach Aurora Recreation Complex ............................ 905-726-4770 York Region Transit (VIVA) ............................................. 905-762-2100 Emergency ................................................................................... 9-1-1

The Town of Aurora is home to Historic Sites such as the Hillary House, Aurora Cultural Centre, Horton Place and the Morrison House. Aurora is rich in culture. The Aurora Cultural Centre is a place where arts, culture and heritage are celebrated. Visit them online at www.auroraculturalcentre.ca Aurora is home to four large outdoor skating rinks, three first-class recreation complexes, two splash pads, and two skateboard parks!

Raz & Mae Khamissa, owners of Omars Shoes

SHOES EST. 1970

Family Business Celebrates 46th Year In Aurora For 46 years, Omars Shoes has been the destination of choice for Aurora and area residents looking for comfortable, stylish footwear for the entire family.

and women in medium, wide and extra wide sizes is among the largest in the Greater Toronto area.

Omars is known for its comfortable shoes, and specializes in fitting shoes for orthotics. Omars’ staff members are dedicated to providing the correct fit and shoe for your Now operated by Raz and Mae Khamissa, foot. Omars carries many top brand names Omars boasts a staff of seasoned, such as Rockport, Birkenstock, Clarks, professional shoe-fitters, happily Bostonian, New Balance, Bogs, Merrell, operating in a 7,000 sq. ft. centre for Cougar, Sorel, Uggs and many more. fashionable footwear, that has sustained its leading reputation by offering Don’t forget to ask about our Kids Club! customer service, knowledgeable staff, Earn FREE shoes today! quality products and greater selection. A history of helping to ease common foot Come visit our clothing department! problems has added to Omars small-town, We specialize in jean fitting for both retail family tradition. men and women. Their secret to success is simple - Service, Selection and Dedication to their valued customers. 5 Below carries a large selection of Omars goes that extra step to ensure that clothing from casual to semi-dress! children are carefully measured and fitted Come see our large selction of Mens with good quality shoes that provide room 7 Downey St. dress shirts! to grow. The selection of shoes for men It all began in 1970 when Omar and Amina Khamissa opened their modest “Ma & Pa” outlet in a 1200 sq. ft. store.

Did you know?

14800 Yonge St. • Aurora Shopping Centre 905-727-9391 • www.omarsshoes.com

Did you know

Resident’s Guide 2016 • Aurora Living • 53

It takes more than bricks and mortar

to build a great community We support the organizations that make York Region a great place to live, work and play.

Character Community Yellow Brick House Local Hospitals Womenâ&#x20AC;&#x2122;s Centre of York Region Big Brothers Big Sisters

United Way

Chambers of Commerce

York Region Abuse Program

MADD Canada

OSPCA

CHATS

Canadian Cancer Society

Blue Door Shelters

and many more...

SERVING AURORA & NEWMARKET COMMUNITIES FOR OVER 40 YEARS COME SEE THE 2016’S IN STOCK NOW! “IT’S OUR PEOPLE THAT MAKE A DIFFERENCE”

42 Years President

Johnny MacFadden 10 Years Sales & Leasing

Ron VandeBeek 42 Years Vice President

Garry Allen

10 Years Sales & Leasing

Gary Sleep

23 Years • GSM Highland National Leasing

Frank Britt

5 Years Sales & Leasing

Jennifer Copley 18 Years General Sales Manager

Brandon Peluso 5 Years Sales & Leasing

Martin Vcilso

2 Years Pre-Owned Sales Manager

Margaret Hardwick 3 Years Sales & Leasing

Darryl Atkinson Sales Manager

Greg Grant

2 Years Sales & Leasing

David Veitch

16 Years Leasing Executive

Bruce Chappell 1 Year Sales & Leasing

Lisa Campbell 3 Years Financial Services Manager

Darren Govan 1 Year Sales & Leasing

905-727-9444

Rachel Bolton

John Agnew

1 Year Sales & Leasing

15783 YONGE ST., AURORA AUTO CAMPUS

www.highlandgm.com

Peter Mosley

Financial Services Manager

22 Years Leasing Executive

Marty Murray Sales & Leasing

Kevin Ledgister Leasing Executive

ST. JOHN SIDEROAD YONGE ST. N

Cliff Sifton

WELLINGTON

Aurora

Thinking of Buying or Selling Real Estate?

Call Aurora’s Top Sales Producer 2015* with a commitment to “Service with Professionalism”

Lenard Lind and the L.H. Lind Team

Hallmark Lind Group Realty Ltd. Brokerage

15105 Yonge Street, Suite 100, Aurora Ontario’s ONLY...

ISO 9001:2008 REGISTERED Residential Real Estate Office *based on IMS Stats, Aurora Offices

416-410-8223 • 905-841-0000 www.lhlindrealty.com • lenard@lhlindrealty.com