2015 Aurora Living Resident's Guide by Town of Aurora

Aurora Living TOWN OF AURORA

5 1 0 2 RESIDENT’S GUIDE

www.aurora.ca

100 John West Way, Aurora, Ontario L4G 6J1 Phone: 905-727-1375 | Email: info@aurora.ca THIS GUIDE IS AVAILABLE IN ALTERNATE FORMAT BY REQUEST

Acro, Ballet, Contemporary, Hip Hop, Latin Salsa, Jazz, Lyrical, Musical Theatre, Pointe, Tap & More CLASSES FROM 3 YRS TO ADULT

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Recreational and competitive classes

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Master class workshops

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Birthday parties and Summer camps

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Dance examinations

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Spacious state of the art studios

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Fully certified faculty

Aurora 905 726 1241

Newmarket 905 836 4939

Stouffville 905 640 6082

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Greetings from the Mayor On behalf of The Town of Aurora and Aurora Town Council, I am pleased to present Aurora Living, our 2015 Resident’s Guide. This guide provides a wealth of community information on programs and services for new and established residents. As you browse through these pages, you’ll find contact details for different Town departments, a comprehensive Town events listing, a community directory, important waste and recycling information and more! The guide is designed in an “A to Z” format to make it easier to find the local information you need. The Town regularly updates residents on community initiatives, events, services and projects through our website, print advertisements and social media channels. Please visit us at www.aurora.ca and on Facebook and Twitter for the latest information. Wishing everyone a wonderful 2015!

Sincerely, Mayor Geoffrey Dawe

2014 to 2018 Town of Aurora Council

The Town of Aurora’s municipal government is composed of the Mayor and eight Councillors at large, with the Mayor also representing the Town at the regional level of government. The Mayor and Council are dedicated to serving the residents and businesses of The Town of Aurora responsively and effectively through leadership and legislative action for the present and future wellbeing of the community. Please note, except for the Mayor, Councillors are part-time and most hold other full-time jobs. They can be reached via voicemail at the phone numbers listed below or by email. Alternatively, residents may contact the Executive Assistant to the Mayor at 905-726-4741. To send a message to the Mayor and all Councillors, please email New * allcouncillors@aurora.ca

Geoffrey Dawe Mayor

Michael Thompson Councillor

Harold Kim Councillor

905-726-4746 mayor@aurora.ca

905-727-3123 ext. 4268 mthompson@aurora.ca

905-727-3123 ext. 4272 hkim@aurora.ca

John Abel Deputy Mayor and Councillor

Jeff Thom Councillor

Tom Mrakas Councillor

905-727-3123 ext. 4273 jthom@aurora.ca

905-727-3123 ext. 4274 tmrakas@aurora.ca

Sandra Humfryes Councillor

Wendy Gaertner Councillor

Paul Pirri Councillor

905-727-3123 ext. 4266 shumfryes@aurora.ca

905-727-3123 ext. 4265 wgaertner@aurora.ca

905-727-3123 ext. 4267 jabel@aurora.ca

4 • Aurora Living • Resident’s Guide 2015

905-727-3123 ext. 4263 ppirri@aurora.ca

LEARNING FOR LIFE

CREATING THE FUTURE

Pickering College graduates are agents of courageous, ethical and positive change in the world. Pickering College’s Global Leadership Program equips students to be innovative, entrepreneurial and globally-focused, ready to understand and address complex global issues. Pickering College. Where learning is: • • • • • • • • •

Engaging, inspiring, empowering and challenging Learner-centred and globally oriented Socially innovative and entrepreneurial Project-based, experiential, including outdoor education 21st-century with a focus on critical thinking, creativity, collaboration, communication and character Driven by digital citizenship, media literacy and technological communication Interdisciplinary Reflective of servant leadership and community engagement Enriched through cultural immersions, exchanges, and local and global partnerships

Students graduating in 2017 will go on to post-secondary study with the world-recognized Ontario Secondary School Diploma and the Pickering College Global Leadership Diploma.

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16945 Bayview Avenue, Newmarket, ON Visit us at www.pickeringcollege.on.ca Resident’s Guide 2015 • Aurora Living • 5

Mayor’s Office Services

Mayor Geoffrey Dawe

If you are interested in keeping up with the Mayor, see his schedule of meetings and events at

www.aurora.ca/mayorschedule

For more information, please contact the Executive Assistant to the Mayor at 905-726-4741 or mayor@aurora.ca

2015 Statutory Holidays Aurora Town Hall will close for statutory holidays in 2015. Meet with Mayor Dawe Mayor Dawe is pleased to take requests for meetings with interested individuals or groups. If you would like to schedule a meeting with the Mayor, please contact the Executive Assistant to the Mayor at 905-726-4741 or mayor@aurora.ca Official Greetings and Congratulatory Messages The Mayor will send greetings for 70th, 80th, 90th and 100th birthdays; 50th, 60th and 70th wedding anniversaries and other significant special milestones. Congratulatory messages from the Mayor are available to various organizations. Business Grand Openings and Celebrations The Mayor is happy to attend the official opening of your business and present you with a Certificate of Welcome. Proclamations The Mayor will issue proclamations for special occasions or events for non-profit community groups and organizations. Town Pins Municipal lapel pins with the official Town of Aurora logo are available in limited quantities. The Mayor’s Office will entertain requests for pins for organizations or individuals to distribute at functions that are of a provincial, national or international nature. 6 • Aurora Living • Resident’s Guide 2015

For holiday service schedules related to waste collection, recreational programs and other facility hours of operation, please visit our website or consult the Town’s Notice Board’s Holiday Service Schedule, published on page 2 of The Auroran newspaper. Closure information is posted the week before the holiday. As always, the Town will provide essential and emergency services. For Town-related emergency situations, please call 905-727-1375 or 905-727-3123 and follow the voice prompts.

FOR ALL OTHER EMERGENCIES, CALL 9-1-1 DATE

OBSERVATION

Thursday, January 1..................................New Year’s Day Monday, February 16...............................Family Day Friday, April 3..............................................Good Friday Monday, May 18........................................Victoria Day Wednesday, July 1......................................Canada Day Monday, August 3.....................................Civic Holiday Monday, September 7.............................Labour Day Monday, October 12.................................Thanksgiving Day Friday, December 25................................Christmas Day Monday, December 28*..........................Boxing Day * In lieu of Saturday, December 26

What’s Inside Contact The Town of Aurora_ ____________ 8

Events_______________________________ 42

Sewers_ _____________________________ 28

Departments_________________________ 10

Facility Rentals_________________________ 17

Skateboard/BMX Facilities_________________ 28

Mayor and Council_____________________ 4

Farmers Market_ _______________________ 18 Fire and Emergency Services_______________ 18

Snow Removal_________________________ 30 Splash Pads___________________________ 31

Aurora from A to Z

Fireworks_____________________________ 18

Accessibility _ _________________________ 12

Fitness_______________________________ 18

Sports Fields_ _________________________ 31

Adult Recreational Programs_______________ 12

Frequently Called Numbers________________ 45

Squash_ _____________________________ 31

Animal Control_________________________ 12

Garbage Collection______________________ 34

Streetsigns / Streetlights__________________ 31

Aquatics_ ____________________________ 12

Grants_______________________________ 19

Street Sweeping________________________ 31

Arenas_ _____________________________ 12

Health Services_________________________ 19

Basketball Courts_______________________ 13

Heritage_ ____________________________ 20

Birth Registration_______________________ 13

Hydro_ ______________________________ 20

Blood Donor Clinics_ ____________________ 13

Illegal Dumping________________________ 20

Tobogganing__________________________ 33

Blue Box Recycling______________________ 35

Library_______________________________ 20

Town Hall_ ___________________________ 33

Building Inspections_____________________ 13

Licences______________________________ 20

Trails________________________________ 34

By-laws______________________________ 13

Notice Board__________________________ 22

Camp Programs________________________ 14

Outdoor Ice Skating_____________________ 23

Children’s Programs_____________________ 14

Parking______________________________ 23

Community Directory_ ___________________ 44

Parks________________________________ 23

Water Billing_ _________________________ 36

Council and Committees__________________ 14

Permits_ _____________________________ 24

Water Service Requests___________________ 37

Crossing Guards________________________ 15

Playgrounds___________________________ 26

Water / Wastewater Emergencies____________ 37

Economic Development___________________ 16

Ponds_______________________________ 26

Water Supply__________________________ 38

Education_ ___________________________ 16

Pre-School Programs____________________ 26

Elections_____________________________ 16

Program Guide_________________________ 26

Emergency Preparedness__________________ 16

Repairs______________________________ 27

Employment Opportunities_ _______________ 17

Roads_______________________________ 28

Youth Programs________________________ 40

Environmental Initiatives__________________ 17

Seniors_ _____________________________ 28

Zoning______________________________ 40

Taxes________________________________ 32 Tennis Courts__________________________ 33

Trees________________________________ 34 Waste / Recycling_______________________ 34

Water Use (Outdoor)_ ___________________ 38 Website______________________________ 40

SHOP LOCAL!

Use Aurora Chamber of Commerce Members First Search the Business Directory to find products and services for your business and home at: Join the Aurora Chamber of Commerce. Get connected. Get referrals.

aurorachamber.on.ca/business-directory

Visit the Chamber office at 14483 Yonge Street to pick up a printed copy of the Aurora Business Directory

9 0 5 - 7 2 7- 7 2 6 2 Resident’s Guide 2015 • Aurora Living • 7

Contact

Phone: Customer Service _______________________________________ 905-727-1375 24-hour Automated Hotline _ ______________________________ 905-727-3123 Teletypewriter (TTY) _____________________________________ 905-726-4766 Fax: 905-726-4732

* info@aurora.ca

Aurora Heights Dr.

Aurora Community Centre

Aurora Public Library

Parks Yard Operations Yard

Aurora Town Hall Aurora Seniors’ Centre

Stronach Aurora Recreation Complex Wellington St. East

Mosley St.

Victoria St.

Hours: Monday to Friday, 8 a.m. to 5 p.m. (excluding statutory holidays)

Aurora Family Leisure Complex

Church St.

8 www.aurora.ca

Leslie St.

100 John West Way • P.O. Box 1000 • Aurora, Ontario • L4G 6J1

Future Joint Operations Centre

John West Way Bayview Ave nue

Yonge St.

AURORA TOWN HALL

Industrial Pa rkway North

The Town of Aurora

Departments: Customer Service____________________________________ 905-727-1375 Administration/Office of the CAO_____________________ 905-727-3123 ext. 4740 Building Services ________________________________ 905-727-3123 ext. 4388 Bylaw Services__________________________________ 905-727-3123 ext. 4751 Corporate & Financial Services_______________________ 905-727-3123 ext. 4151 Corporate Communications_________________________ 905-727-3123 ext. 4238 Economic Development____________________________ 905-727-3123 ext. 4742 Human Resources________________________________ 905-727-3123 ext. 4362

Pingstreet App Don’t have a social media account? No problem. The Town of Aurora’s PingStreet app allows you to learn about Town events, programs and services on your handheld device. The PingStreet app is compatible with Apple, Android, BlackBerry and Windows Mobile devices, available for download from your App Store.

Infrastructure & Environmental Services_________________ 905-727-3123 ext. 4370 Legal & Legislative Services_ ________________________ 905-727-3123 ext. 4248 Office of the Mayor_______________________________ 905-727-3123 ext. 4741 Parks & Recreation Services_________________________ 905-727-3123 ext. 4753

Recreation Centres:

Planning & Development Services _ ___________________ 905-727-3123 ext. 4226

AURORA COMMUNITY CENTRE • 1 Community Centre Lane | 905-841-2371

Facilities:

AURORA FAMILY LEISURE COMPLEX •

AURORA PUBLIC LIBRARY • 15145 Yonge Street | 905-727-9494

135 Industrial Parkway North | 905-841-7529

AURORA TOWN HALL • 100 John West Way | 905-727-1375

AURORA SENIORS’ CENTRE • 90 John West Way | 905-726-4767

OPERATIONS YARD • 9 Scanlon Court | 905-727-3123 ext. 3443

STRONACH AURORA RECREATION COMPLEX •

PARKS YARD • 9 Scanlon Court | 905-727-3123 ext. 3223

1400 Wellington Street East | 905-726-4770

Future Joint Operations Centre

New Aurora Family Leisure Complex OPENING FEBRUARY 28!

The Town of Aurora’s future Joint Operations Centre (JOC) is currently under construction at 229 Industrial Parkway North. The new Joint Operations Centre will support the operations and maintenance functions of the Town including roads, water and wastewater, parks, facilities and vehicle fleet. The JOC will replace the Operations Yard and Parks Yard located at 9 Scanlon Court. For more information, please visit www.aurora.ca/JOC or watch for updates in the Town’s Notice Board on Page 2 of The Auroran newspaper.

The Town of Aurora recently renovated and re-opened the Aurora Family Leisure Complex located at 135 Industrial Parkway North. New features include: • Club Aurora featuring new fitness room, cycle fit room, running track and group fitness studio“The Loft” space for youth with many exciting youth programs and events. • Rock climbing walls for ages 6 and older • A permanent skate park • A gourmet teaching kitchen • A state-of-the art gymnasium featuring archery, basketball, ultimate frisbee and more!

8 • Aurora Living • Resident’s Guide 2015

The Regional Municipality of York Aurora East Gwillimbury Georgina King Markham Newmarket Richmond Hill Vaughan

WHAT WE DO

Whitchurch-Stouffville

York Region is committed to providing cost effective, quality services that respond to the needs of our communities. Regional services we provide include: • • • • • • • • • • • • •

Court Services Emergency Medical Services (EMS) Family and Children’s Services Housing Long-term Care Planning and Economic Development Police Services Public Health Regional Roads and Forestry Social Assistance Solid Waste Management YRT/Viva Water/Wastewater

For more information, call: 1-877-464-9675, email accessyork@york.ca or visit york.ca Produced by Corporate Communications, Corporate Services Department

Resident’s Guide 2015 • Aurora Living • 9

Departments Administration department The Administration department is comprised of three divisions: Office of the CAO, Corporate Communications and Human Resources. The department is responsible for providing effective administrative services to three primary groups – Council, staff and the public. The responsibilities of the department include overseeing municipal operations, providing professional corporate communications and corporate recruiting services and ensuring Council’s priorities and strategic directions are achieved.

Vision To be respected leaders in municipal government, seeking innovative approaches and effective solutions that meet community expectations.

Mission A professional and resilient organization dedicated to providing high quality service and better understanding the needs of our community.

Values The Town of Aurora values the following:

Building & Bylaw Services department

• Acting with honesty and integrity while serving our community and each other

The Building & Bylaw Services department encompasses both a Building Services division and a Bylaw Services division.

• Providing a positive work environment that promotes employee health and well-being

The Building Services division’s mandate is to ensure a healthy and safe environment in the buildings where we live, work and play. This division reviews building permit applications and conducts on-site inspections for construction projects within The Town of Aurora in accordance with the Ontario Building Code Act, The Town of Aurora Zoning Bylaw and other applicable legislation. This division is responsible for ensuring minimum building standards are achieved for new buildings, additions and renovations with reference to public health and safety, structural sufficiency, fire protection, energy conservation, accessibility and water and sewage protection. Further, they provide zoning feedback and interpretations on development applications such as draft plans of subdivisions, site plan applications, land severances and minor variances. Other administrative functions include the issuance and inspection of building permits.

• Recognizing and respecting the diversity of our community and workforce

The Bylaw Services division promotes health, safety and a harmonious community through the investigation and resolution of bylaw complaints. Some of the core operational functions of this division include animal licensing and control, parking control, property standards, business licensing and mobile vendor licensing.

Corporate & Financial Services department The Corporate & Financial Services department is responsible for serving both the internal and supportive needs of the Town’s administration, as well as the external needs of our stakeholders in the core areas of information technology and financial services. In doing so, the Corporate & Financial Services department is also charged with fulfilling the statutory roles of the Municipal Treasurer as set out in the Municipal Act of Ontario. The department serves ratepayers, the public, employees, vendors and various government ministries and agencies. Among the services provided are the issuance and collection of tax and water bills, the dissemination of general financial information and statutory and accountability reporting. New

Customer Service department

Our new Customer Service department, Access Aurora is operational and ready to serve you! Residents and visitors can call, email or visit Aurora Town Hall’s first floor to: • Pay taxes or water bills • Report problems with traffic signals, signs or roads • Purchase a cat or dog licence • Pay parking tickets • Obtain recreation information • Report missed garbage pick-up • Confirm special event information • Pick-up a parks and trails map • Apply for a marriage licence or lottery licence

10 • Aurora Living • Resident’s Guide 2015

• Protecting and enhancing the natural environment • Valuing the cultural heritage and history of our community • Contributing to the economic vitality of our community

Infrastructure & Environmental Services department The Infrastructure & Environmental Services department is responsible for the planning, construction, operation and maintenance of the following infrastructure and services: engineering services, operations services (roads, waste and recycling, water and sewer management) as well as facilities, property and fleet services. This encompasses the management of our roads and sidewalks, stormwater management, traffic management, water supply, streetlight maintenance, wastewater collection, solid waste collection and recycling. There are also several important partnerships that support these services including the Regional Municipality of York, the Lake Simcoe Region Conservation Authority and the Toronto and Region Conservation Authority. These partnerships ensure that these services are delivered effectively and reliably to the community.

Legal & Legislative Services department The Legal & Legislative Services department provides its services and support to clients through three organizational divisions: Legal Services, Legislative Services and Procurement Services. Legal Services provides a broad range of services to The Town of Aurora, its elected Council and appointed Committees, as well as the Chief Administrative Officer, the Executive Leadership Team and staff. Its primary function is to provide legal advice and opinions, interpret legislation, review agreements and offer litigation representation and management. The areas of law primarily practiced in the department are planning and development, real estate, administrative, civil litigation, general municipal, contract, computer and information technology, dispute resolution and procurement. Legal Services also serves to protect and defend the Town’s interests in litigation and administrative law matters by attending hearings, dispute resolution sessions and other proceedings before the courts and tribunals, including the Ontario Municipal Board. The department conducts legal research and prepares legal opinions pertaining to the municipality’s rights, duties, powers and obligations pursuant to provincial and federal legislation, its own bylaws and policies, as well as pertinent case law. Please note that we do not provide legal services or advice to the public. If you are looking for a lawyer, you may contact the Law Society of Upper Canada’s Law Society Referral Service (LSRS) at 1-800-268-8326 and they will refer you to a lawyer or licensed paralegal who practices law in the area of your concern.

Aurora Town Hall L egislative Services provides a number of services across the corporation including corporate insurance and risk management, corporate records management and Freedom of Information Requests (FOI) under the Municipal Freedom of Information and Protection of Privacy Act. Secretariat Services handles a variety of duties, the majority of which are prescribed by statutes such as the Municipal Act, 2001, the Planning Act and the Municipal Elections Act. In addition, Legislative Services provides support to Council and its Committees. Procurement Services is responsible for providing effective procurement of goods and services using competitive bid and proposal processes to ensure that the Corporation obtains the best value for its purchases, combined with fair and equitable access to all providers of goods and services, in accordance with The Town of Aurora’s Procurement By-law.

Office of the Mayor The Mayor’s Office provides a number of official administrative services to residents, including: • Official greetings and congratulatory messages for 70th, 80th, 90th and 100th birthdays, 50th, 60th and 70th wedding anniversaries and other significant milestones of Aurora residents • Issuing proclamations for special occasions or events for non-profit community groups or organizations • Mayoral attendance at the official grand opening of new businesses or other ceremonial events For more information about the Office of the Mayor, please refer to page 6.

Planning & Development Services department The Planning & Development Services department provides its activities and support to clients through three divisions: • Development Planning (includes Development Engineering and Committee of Adjustment) • Long-range and Strategic Planning (includes Policy Planning, Economic Development, Environmental Initiatives and Geographic Information Systems (GIS)) • Heritage Planning Planning & Development Services manages the growth and physical form of the Town through the land use planning process. Land use planning enables the Town to establish goals and objectives for future growth and development. Through this process, interests and objectives of individual property owners are balanced with the greater interests and objectives of the Town. Planning staff provide professional planning advice to Council, other departments, the public and Council-endorsed committees on a variety of policy and procedural issues and Planning Act applications. Planning and Development Services activities relate to long-range strategic planning and development review; formulation of plans, policies and guidelines on growth management; land use; development; heritage planning; urban design and the processing and evaluation of development applications. The department also conducts research, data collection, analysis and monitoring of land use, planning policy and growth management matters.

Parks & Recreation Services department The Parks & Recreation Services department is responsible for the planning, development, general/financial management and administration of parks, recreation and culture in Aurora. This department oversees the planning, construction and maintenance of parks, as well as the development and delivery of community and heritage programs to enhance and improve the quality of life of Aurora residents through participation in recreation programs and use of recreation facilities and green spaces. The Parks & Recreation Services department provides essential public services, which ensure a high quality of natural and urban environments and promote a healthy, satisfying lifestyle for all Aurora citizens. Parks and open spaces, recreational facilities, sports, fitness, creative and social programs are all managed with the aim of encouraging the greatest possible public participation in fitness and leisure. This department delivers a wide range of programs and services through five divisional areas: • Parks & Recreation Services administration • Parks, open spaces and trails • Recreational programming and community development initiatives • Business support services • Cultural services Hickson Park Resident’s Guide 2015 • Aurora Living • 11

Aurora from A to Z

A Accessibility The Town of Aurora is committed to providing people with disabilities equal access to Town services. The Town of Aurora respects the core principles of independence, dignity, integration and equal opportunity and makes reasonable efforts to ensure that it provides accessible customer service to people with various kinds of disabilities. The Town employs a full-time Accessibility Advisor to help plan and implement changes to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Town of Aurora Aquatics Staff

Aquatics The Town of Aurora’s comprehensive swim programs offer something for everyone, including registered lessons, leadership courses, leisure swims and aqua fitness classes. Are you celebrating a birthday? Why not make it a pool party? The pool can be rented for private use. Check out our schedules and dive in today! Aquatics programs are offered at both the Aurora Family Leisure Complex and at the Stronach Aurora Recreation Complex. Town of Aurora Parks & Recreation Services department

( 905-726-4770 8 www.aurora.ca/aquatics

In addition, the Town’s Accessibility Advisory Committee (AAC) advises Town Council in the preparation, implementation and effectiveness of its Accessibility Plan. The AAC also provides a forum for persons with disabilities to raise issues and concerns and provides advice and guidance to Town Council concerning policies, practices, services and programs related to accessibility matters.

Pingstreet App Get the latest swimming, shinny and public skating schedules on your handheld device with The Town of Aurora’s PingStreet app. The PingStreet app is compatible with Apple, Android, BlackBerry and Windows Mobile devices, available for download from your App Store.

Town of Aurora Customer Service

( 905-727-3123 ext. 4212 * accessibility@aurora.ca 8 www.aurora.ca/accessibility

Additions – See page 24 (Permits) Adult Recreational Programs The Parks & Recreation Services department provides adults with the opportunity to explore recreation within the Town and the great facilities it provides. Municipal programs provide opportunities for leisure activities at an affordable cost. Programs have developed primarily through a process of request and interest. Adult programs encompass dance, sports, arts and cultural activities. Services are provided in a variety of ways. In some activities, the entire program is organized and supervised by the Town. Other programs are jointly offered and led by local professionals who are specialists in their field. Town of Aurora Parks & Recreation Services department

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/adultprograms

Agendas and Minutes – See page 14 (Council and Committees) Animal Control

Arenas The Town of Aurora offers public skating and shinny hockey at various times throughout the week. All recreational public skating and shinny hockey takes place at the Stronach Aurora Recreation Complex. The Ontario Recreation Facilities Association and The Town of Aurora recommend wearing a helmet and glove protection while on the ice surface. For prices and schedules, please refer to the Parks & Recreation Program Guide or visit our website. Town of Aurora Parks & Recreation Services department

( 905-726-4770 8 www.aurora.ca/arenaprograms Public skating for the whole family Enjoy an entire season of family fun! A maximum of two adults and two children in the same family can have unlimited attendance at The Town of Aurora’s public skating. Don’t delay! Sign up now at the Stronach Aurora Recreation Complex.

The York Region branch of the Ontario Society for the Prevention of Cruelty for Animals (OSPCA) is responsible for enforcing The Town of Aurora’s animal control bylaw and operates the municipality’s animal shelter. The OSPCA devotes considerable time and care to finding homes for lost or abandoned animals and to reunite lost animals with their owners. OSPCA, York Region Branch

( 905-898-7122 ext. 319 * yorkregionac@ospca.ca 8 www.ontariospca.ca

Animal Licences – See page 21 (Licences) 12 • Aurora Living • Resident’s Guide 2015

Hockey at the Stronach Aurora Recreation Complex

Birth Registration

Basement Apartments – See page 24 (Permits) Basketball Courts Basketball courts in The Town of Aurora are either full-court double net facilities or half-court single net facilities. Please note: Basketball courts are not lit for night time use. Basketball courts can be found in the following park locations: Park

Half-court(s)

Full-court(s)

Blood Donor Clinics Blood donor clinics take place in Aurora throughout the year. Stay tuned to the Town’s Notice Board, published weekly on page 2 of The Auroran newspaper, for upcoming clinic dates in Aurora. For more information or to book your appointment, please contact Canadian Blood Services.

Atkinson Park

1 Old Yonge Street and Twelve Oaks Drive McMaster Avenue and Baywell Crescent

Confederation Park

Seaton Drive and Glass Drive

Hamilton Park

St. John’s Sideroad and Gateway Drive

Hickson Park

James Lloyd Park Seston Park

Summit Park Tamarac Park

Conover Avenue and Borealis Avenue

( 1-888-2-DONATE (1-888-236-6283) 8 www.blood.ca

Bayview Avenue and Stone Road McLellan Way and Tradewind Terrace

Blue Box Recycling – See page 35 (Waste/Recycling)

Henderson Drive and McLellan Way

Building Inspections

Gateway Drive and Peterson Drive

The Ontario Building Code Act requires that you call for an inspection at certain stages of construction. Neglecting these mandatory inspections may result in unnecessary time delays and expenditures. To learn more about when inspections must be scheduled, please visit our website or contact Building Services. To book an inspection, please call 905-726-4778 or email building.inspection@aurora.ca

Corner Ridge Road & Little Erika Way

Town of Aurora Parks & Recreation Services department

( 905-726-4770 8 www.aurora.ca/basketballcourts Outdoor basketball court

Canadian Blood Services

1 Orchard Heights Boulevard & Kemano Road

Thompson Park William Kennedy Park

( 1-800-267-8097, 1-800-268-7095 8 www.serviceontario.ca

Location/intersection

2 1

ServiceOntario

Hartwell Way and Conover Avenue

Ada Johnson Park

Chapman Park

Birth registrations are processed by the Government of Ontario. ServiceOntario provides a “Newborn Registration Service” through their website, www.serviceontario.ca. The Newborn Registration Service is a four-in-one online service which allows parents to register a baby under the age of one year and apply for a birth certificate, Social Insurance Number and Canada Child Benefits in one convenient visit.

Town of Aurora Building & By-law Services department

( 905-726-4778 8 building.inspection@aurora.ca 8 www.aurora.ca/buildingservices

Building Permits – See page 24 (Permits) Bylaws The Town of Aurora’s Bylaw Services division promotes health, safety and a harmonious community through the investigation and resolution of bylaw complaints. Some of the core operational functions of this division include animal licensing and control, parking control, property standards, business licensing and mobile vendor licensing. Areas subject to bylaws are addressed throughout this Guide. If you require more information or a copy of a specific bylaw, please visit our website or contact Bylaw Services. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/bylawservices Resident’s Guide 2015 • Aurora Living • 13

New

Watch Committee Meetings Online The Town of Aurora streams General Committee meetings, Special Council meetings, Special General Committee meetings and Public Planning meetings live via Internet. Streamed Committee meetings are uploaded to the Town's YouTube channel for those who missed the live broadcast. To learn more, visit www.aurora.ca/gcstream

Camp Programs The Town of Aurora offers a variety of great programming opportunities for children when they are away from their regular school schedules, including Winterfest Camp, March Break Camp and Summer Camps. Children are supervised by qualified and energetic camp staff that provide an excellent selection of enjoyable activities for children ages three and older. Extended care, which is extended hours of supervision, is also available.

Legislative Services, please complete our Delegation Request form, available at Aurora Town Hall and on our website at www.aurora.ca/delegation. Anyone wishing to speak on an item that is not on the Council agenda will be directed to appear at the Open Forum session that precedes Council meetings. Council Meetings

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/camps

Town Council meetings are usually held every second and fourth Tuesday of each month in the Council Chambers at Aurora Town Hall. In July and August, Council meets only once per month. Council Meetings are usually broadcast live on Rogers television, Channel 10.

Children’s Programs

Public Planning Meetings

The Town of Aurora’s Parks & Recreation Services department is committed to providing children with positive, healthy, active and fun opportunities. The Town’s Children’s Programs are taught by enthusiastic, trained and outgoing young people from within the community or by local business owners who are specialists in their field.

Public Planning meetings are usually held on the fourth Wednesday of each month in the Council Chambers at Aurora Town Hall, except for the months of July and August. These meetings are held to consider planning applications submitted under the Town’s Zoning By-law and Official Plan. Planning meetings are streamed live via Internet and recorded. Links to the live stream and recordings are available at www.aurora.ca/gcstream

Town of Aurora Parks & Recreation Services department

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/childrensprograms

Chimneys – see page 24 (Permits) Club Aurora Fitness Centre – See page 18 (Fitness) Council and Committees The Town of Aurora municipal government is composed of the Mayor and eight Councillors, with the Mayor also representing the Town at the regional level of government. All members of Council are elected at large, meaning there is no defined ward system in Aurora. The next municipal election is scheduled to occur on October 22, 2018. The Mayor and Council are dedicated to serving the residents and businesses of The Town of Aurora responsively and effectively through leadership and legislative action for the present and future well-being of the community. Council is responsible for representing the best interests of the local constituency and establishing policies, bylaws and directions. Council is also responsible for ensuring that the municipality’s financial and personnel are used as effectively as possible.

Advisory Committees and Boards The Town of Aurora has several committees and boards on which citizens participate. 2014 to 2018 Statutory Board/Committees • Accessibility Advisory Committee • Aurora Appeal Tribunal • Aurora Public Library Board • Committee of Adjustment/Property Standards Committee 2014 to 2018 Advisory Committees: • Environmental Advisory Committee • Economic Development Advisory Committee • Heritage Advisory Committee • Parks and Recreation Advisory Committee • Trails and Active Transportation Committee Town of Aurora Legal & Legislative Services department

( 905-727-3123 ext. 4227 or ext. 4248 * councilsecretariatstaff@aurora.ca 8 www.aurora.ca/committees

General Committee Meetings General Committee meetings are usually held every first and third Tuesday of each month in the Council Chambers at Aurora Town Hall, excluding July and August. General Committee meetings serve as a forum where staff reports and municipal issues can be discussed and debated and recommendations made for consideration and adoption the following week at Council. Residents wishing to address Council on matters related to municipal issues must obtain “Delegation Status” to first appear before General Committee. When appropriate, residents are encouraged to appear before an Advisory Committee rather than General Committee. General Committee meetings are streamed live via Internet and recorded. Links to the live stream and recordings are available at www.aurora.ca/gcstream Delegation Requests To address Council regarding a municipal issue, residents must submit a “Delegation Request” to obtain “Delegation Status.” To submit a Delegation Request to Legal & 14 • Aurora Living • Resident’s Guide 2015

Meeting Calendar Up-to-date meeting calendars are posted for viewing and downloading on The Town of Aurora’s website at www.aurora.ca/meetings. Meeting dates and times are also posted weekly in the Town’s Notice Board on page 2 of The Auroran newspaper.

Agendas and Minutes Agendas and minutes from Council and Committee meetings are available for download on our website at www.aurora.ca/agendasminutes

Crossing Guards The Operations division within the Town’s Infrastructure & Environmental Services department is responsible for the administration of the school crossing guard program. Guards are placed at Council-approved locations to help ensure the safety of children when crossing the street. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3443 8 www.aurora.ca/crossingguard

Decks/Porches – See page 24 (Permits) Demolition – See page24 (Permits) Dog Licences – See page 21 (Licences)

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Resident’s Guide 2015 • Aurora Living • 15

E Economic Development Economic development in The Town of Aurora is managed by the Planning & Development Services department’s Long-range and Strategic Planning division. This includes business retention and expansion, the co-ordination of economic and development research/statistical information and the facilitation of non-residential development. This division is also responsible for property sales and acquisitions as well as strategic planning. Town of Aurora Planning & Development Services department Long-range and Strategic Planning division

( 905-726-4742 * ecdev@aurora.ca 8 www.businessaurora.ca

York Region District School Board 60 Wellington Street West, Box 40, Aurora ON L4G 3H2 905-727-3141 or 905-727-0022 www.yrdsb.ca Legend ● Elementary School ■ Secondary School

Emergency Preparedness At any time, an emergency or disaster could happen. Roads could be rendered impassible, supplies could become unavailable and services could be disrupted. As local, provincial and federal agencies prepare for emergencies, individuals should be prepared at home and work. With changing weather and civil conditions throughout the world, it makes sense to prepare for the unexpected. All residents should be prepared to take care of themselves and their families for up to three days, should an emergency or disaster happen. Emergency Preparedness Week (EP Week) is a national awareness initiative that has taken place annually since 1996. EP Week reminds Canadians to be prepared to cope on their own for at least the first 72 hours of an emergency while rescue workers help those in urgent need. The following three steps can help Canadians prepare for all types of emergencies: 1.

Know the risks – Although the consequences of disasters can be similar, knowing the risks specific to our community and our region can help you better prepare.

Make a plan – It will help you and your family know what to do.

Get/assemble an emergency kit – During an emergency, we all need some basic supplies. Be prepared to be self-sufficient for at least 72 hours in an emergency. While you’re at it, prepare an emergency car kit, pet kit and a kit for any senior member of your family.

By taking these steps, you can become better prepared to face a range of emergencies – anytime, anywhere.

York Catholic District School Board 320 Bloomington Road West, Aurora ON L4G 0M1 Phone: 905-713-1211 www.ycdsb.ca

16 • Aurora Living • Resident’s Guide 2015

Municipal elections in Ontario are held every four years. The next municipal election takes place on October 22, 2018. Each eligible voter in Aurora is entitled to vote for Mayor, Councillors and School Trustees. To be eligible to vote, you must be at least 18 years of age, a Canadian citizen who resides in Aurora, the owner or tenant of land in the municipality, or the spouse of such a person, during the qualification period.

( 905-727-3123 ext. 4771

Public education in The Town of Aurora is the responsibility of either the public or separate school board. Elected school trustees are responsible for the preparation and approval of annual budgets based on provincial grants. The Town of Aurora, in accordance with the Municipal Act, is required to collect education taxes on behalf of the school boards. All inquiries (including those pertaining to property taxes allocated for educational purposes) should be directed to the appropriate school board.

■ Cardinal Carter Catholic High School ● École élémentaire catholique Saint-Jean ■ École secondaire catholique Renaissance ● Holy Spirit Catholic Elementary School ● Light of Christ Catholic Elementary School ● Our Lady of Grace Catholic Elementary School ■ St. Maximilian Kolbe Catholic High School ● St. Jerome Catholic Elementary School ● St. Joseph Catholic Elementary School

Elections

Town of Aurora Legal & Legislative Services department

Education

● Aurora Grove Public School ● Aurora Heights Public School ■ Aurora High School ● Aurora Senior Public School ● Devins Drive Public School ■ Dr. G.W. Williams Secondary School ● George Street Public School ● Hartman Public School ● Highview Public School ● Lester B. Pearson Public School ● Northern Lights Public School ● Regency Acres Public School ● Rick Hansen Public School

St. Maximilian Kolbe Catholic High School

Legend ● Elementary School ■ Secondary School

The Town of Aurora maintains an Emergency Response Plan as well as a Crisis Communications Plan. Visit Aurora Town Hall during EP Week to view our emergency preparedness display, view a sample emergency kit and more.

Power Outage Information Power Outage Information PowerStream provides power and related services to The Town of Aurora. To report a power outage or electrical emergency, please call 1-877-777-3810 or visit www.powerstream.ca

Town of Aurora Corporate Communications department ( 905-727-3123 ext. 4238 * communications@aurora.ca 8 www.aurora.ca/emergencypreparedness

Employment Opportunities Employment with The Town of Aurora offers an opportunity to make a positive difference in our community. We are a progressive organization that is focused on continuous improvement, innovation and providing exceptional customer service. With us, you will enjoy a collaborative team environment with a dynamic culture and a drive for progressive excellence. To apply for a position at The Town of Aurora, you may submit your resumé by mail, in person, by fax, by email or online through LinkedIn®. Application for Employment forms are also available for completion at Aurora Town Hall. Town of Aurora Human Resources division

( 905-727-3123 ext. 4362 * hr@aurora.ca 8 www.aurora.ca/employment

www.linkedin.com

Environmental Initiatives Environmental initiatives in The Town of Aurora are managed by the Planning & Development Services department’s Long-range and Strategic Planning division. This division manages green energy projects, sustainable transportation development as well as environmental education and awareness. The Town’s Corporate Environmental Action Plan is a five-year plan which outlines how the Town intends to protect and enhance the natural environment, promote environmental sustainability, integrity and conservation of resources and create a practice of environmental stewardship within the community.

AURORA SENIORS’ CENTRE 90 John West Way | 905-726-4767 The Aurora Seniors’ Centre is located at 90 John West Way, adjacent to Aurora Town Hall. This facility has a multi-purpose room with a kitchen, a deck overlooking the beautiful Aurora Arboretum lands, as well as several meeting rooms available for rental. AURORA TOWN HALL 100 John West Way | 905-727-1375 Aurora Town Hall serves as the workplace for Town of Aurora employees. The Town Hall has a number of meeting rooms available for public use. VICTORIA HALL 27 Mosley Street | 905-726-4759 Located at the intersection of Victoria Street and Mosley Street, Victoria Hall offers a meeting/activity space and a small kitchen. For bookings or more information, please contact

* jcarpenter@aurora.ca or * kteixeira@aurora.ca

Town of Aurora Planning & Development Services department Long-range and Strategic Planning division

( 905-727-3123 ext. 4226 * planning@aurora.ca 8 www.aurora.ca/environment

F Facility Rentals Residents are welcome and encouraged to use The Town of Aurora’s facilities which are available at reasonable rates for meetings, fundraising events and social activities. All facilities are wheelchair accessible with the exception of Victoria Hall. AURORA COMMUNITY CENTRE 1 Community Centre Lane | 905-841-2371 The Aurora Community Centre, located just west of Yonge Street on the south side of Aurora Heights Drive, includes two ice arenas, an auditorium, a kitchen and two meeting rooms. AURORA PUBLIC LIBRARY 15145 Yonge Street | 905-727-9494 The Aurora Public Library, located on Yonge Street south of Wellington Street, is a modern, full-service library with meeting space and a café.

Resident’s Guide 2015 • Aurora Living • 17

Aurora Family Leisure Complex

Farmers’ Market

Fitness

The outdoor Aurora Farmers’ Market and Artisan Fair takes place every Saturday from May 2 to October 24, from 8 a.m. to 1 p.m. at 49 Wells Street. The market offers a wide selection of produce from our local farmers, delicious food by our food vendors, and beautiful creations by our talented artisans. On special event days, the market offers music, a market bag raffle and free children’s crafts.

New Club Aurora Fitness has undergone some exciting changes! Located at the recently-renovated Aurora Family Leisure Complex, the Club features four international squash courts, a group fitness studio, aquafit and cyclefit classes, new equipment including free weights and cardio equipment, a full size gymnasium and a new running track and dedicated space for youth.

Aurora Farmers’ Market

Facility hours

* info@theaurorafarmersmarket.com

Monday to Friday Saturday and Sunday

Fire and Emergency Services

Summer hours (July to August)

On January 1, 2002, the Aurora and Newmarket fire departments officially amalgamated to form Central York Fire Services (CYFS). CYFS provides services to both communities in the form of rapid response to calls for assistance, fire safety and fire protection.

Monday to Thursday Friday Saturday and Sunday

CYFS operates under the direction of a six-member Joint Council Committee made up of three members from each of the Town Councils of Aurora and Newmarket. The Joint Council Committee provides and administers a borderless, single tier of fire protection and prevention services throughout both towns in accordance with the Consolidated Fire Services Agreement and the Fire Protection and Prevention Act.

Club Aurora offers a variety of membership options. Please refer to the current Parks & Recreation Services Guide or call 905-726-4764 for details on how we can help you meet your fitness goals.

IN AN EMERGENCY, REMEMBER TO DIAL 9-1-1

There is something for everyone (12 years and older) at Club Aurora. Fitness classes are offered for all fitness levels. Check the current Parks & Recreation Services Program Guide to view the variety of classes offered at the centre, or come by for a visit and give one of our classes a try. For those are looking for more personal attention, we can match you up with one of our highly-trained personal trainers. Call 905-726-4764 for more details.

Central York Fire Services

( 905-895-9222 * info@cyfs.ca 8 www.cyfs.ca

Fireworks The Town of Aurora has a bylaw in place to regulate the setting and sale of fireworks. Please note: • Central York Fire Services administers and issues display fireworks permits • Fireworks are permitted on Victoria Day (Monday, May 18), Canada Day (Wednesday, July 1) and the day preceding these holidays from sunset to 11 p.m. Failure to comply with the provisions and regulations of this bylaw may result in fines up to $5,000 under the Provincial Offences Act. For a full list of regulations under this bylaw, please visit www.aurora.ca/bylawservices For information regarding display fireworks and display permits:

5:45 a.m. to 10 p.m. 7:45 a.m. to 5 p.m. 5:45 a.m. to 10 p.m. 5:45 a.m. to 8 p.m. 7:45 a.m. to 4 p.m.

Memberships

Personal training and fitness classes

Town of Aurora Parks & Recreation Services department

( 905-726-4764 * fitness@aurora.ca 8 www.aurora.ca/fitness

Fireplaces – See page 24 (Permits)

Central York Fire Services

( 905-895-9222 * info@cyfs.ca 8 www.cyfs.ca For information regarding the sale and use of family fireworks: Town of Aurora Building & Bylaw Services

Garages – See page 24 (Permits)

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca

Garden Sheds – See page 24 (Permits)

Finished Basements – See page 24 (Permits)

Garbage Collection – See page 34 (Waste/Recycling)

18 • Aurora Living • Resident’s Guide 2015

Aurora Farmers’ Market and Artisan Fair

Grants Culture and Recreation Grant The Culture and Recreation Grant is designed to provide temporary financial assistance to non-profit community culture and recreation-based programs. Applications are processed in March and September each year. For more information or to request an application form, please contact the Parks & Recreation Services department or visit our website. Parks & Recreation Services department

( 905-727-3123 ext. 4753 8 www.aurora.ca/recreationgrant

Green Bin Composting – See page 35 (Waste/Recycling)

H Health Services The Regional Municipality of York’s Public Health Services department keeps York Region residents healthy through health promotion, health protection and disease prevention. Public Health Services staff work collaboratively with schools, recreation facilities, health care institutions, business and all levels of government to build healthy, safe communities. For a list of local hospitals, health service organizations and centres, please refer to our Community Directory on page 44.

Recreational classes for All Ages Competitive programs for Boy & Girls School Holiday & P.A. Day Camps Birthday Parties Fitness Centre Private Lessons 226 Industrial Parkway North, Unit 6 Aurora, Ontario, L4G 4C3 Phone : (905) 726-2001 Email: evolutiongymaurora@gmail.com Website: evolutiongymnastics.ca

AURORA FARMERS’ MARKET & ARTISAN FAIR

MAY to OCTOBER EVERY SATURDAY 8 a.m. – 1 p.m. 49 Wells St., Aurora Located on a historic street and heritage park, featuring over 35 vendors, a band-shell, playground & splash-pad for the kids!

Visit our website for more info:

www.theaurorafarmersmarket.com Resident’s Guide 2015 • Aurora Living • 19

Aurora Public Library

Important reminders for pet owners

The Town of Aurora reminds owners of dogs and cats that licences for pets must be renewed no later than February 13. The Town has a number of bylaws pertaining to licensing pets, removal of pet waste and keeping control of animals in public to avoid attacks or bites.

Heritage

As a friendly reminder, please ensure:

Recognized as a premier heritage community, Aurora was the 2008-2009 winner of the prestigious Prince of Wales Prize for its commitment to the preservation of its built heritage. Heritage planning in Aurora is managed by the Planning & Development Services department. This includes heritage policy, programs, awards and events, including the popular annual Doors Open Aurora event. Town of Aurora Planning & Development Services department

( 905-727-3123 ext. 4226 8 www.aurora.ca/heritage

Hockey – See page 12 (Arenas) Hot Tubs / Whirlpools – See page 24 (Permits)

• Your pet’s licence is up-to-date • The licence is attached to your pet’s collar • All pet waste is cleaned up • Dogs are leashed at all times, unless on your property or at an off-leash park • Cats only roam free on your property Control and care of your pets is essential to avoid animal bites or potential attacks on people or other animals. Failure to comply with the Town’s bylaws can result in fines.

For more information on animal bylaws, please visit www.aurora.ca/bylawservices or call 905-727-3123 ext. 4751.

Hydro Electrical power in The Town of Aurora is provided by PowerStream. Power outage communication service: 1-877-777-3810 General inquiries: 1-877-963-6900 Underground cable locating: 1-800-400-2255

* info@powerstream.ca 8 www.powerstream.ca

L Library Located at the intersection of Yonge Street and Church Street, the Aurora Public Library’s bright and spacious facility offers the community access to a wealth of information and materials. Members in good standing may borrow library material and access databases and Wi-Fi, while visitors may enjoy our collections and services during library hours. Aurora Public Library, 15145 Yonge Street, Aurora

I Illegal Dumping Dumping any material on public or private property is illegal and negatively affects our community and the environment. If you witness an act of illegal dumping, please record the license plate number and contact The Town of Aurora’s Bylaw Services division at 905-726-4751 or York Regional Police at 905-771-1221. Anyone convicted of illegal dumping is subject to a fine of up to $5,000. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/bylawservices 20 • Aurora Living • Resident’s Guide 2015

( 905-727-9494 8 www.aurorapubliclibrary.ca

Licences Business Licences The business licensing bylaw sets out provisions to license, regulate and govern certain types of businesses operating within The Town of Aurora, including but not limited to: adult entertainment parlours, places of amusement, auctioneers, billiard halls, body rub parlours, driving school instructors, horse riding establishments, limousines, pawnbrokers, second-hand vendors, refreshment vehicles and taxicabs. To obtain a business licence, please contact The Town of Aurora’s Building & Bylaw Services department. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/businesslicence

Fred Bolsby Fire Hall

Marriage Licences

Town of Aurora Customer Service

Aurora for 20 Y g ea in rv

Marriage licence applications can be obtained from the Town’s Customer Service department. Please review all marriage licence requirements, which are posted on our website. Office hours for issuing licences are Monday to Friday from 8:30 a.m. to 4:30 p.m. Please allow a minimum of 30 minutes for processing.

( 905-727-1375 8 www.aurora.ca/marriagelicence Lottery Licences Licensed lottery events can provide an opportunity for eligible charitable or not-for-profit organizations to raise additional revenue required for the delivery of their programs and/or services. Types of lotteries include raffles, break-open tickets and bazaars. For information about application requirements and eligibility, please contact The Town of Aurora or visit the Alcohol and Gaming Commission of Ontario website at www.agco.on.ca Town of Aurora Customer Service

( 905-727-1375 Pet Licences In Aurora, pet owners must license their cats and dogs. Pet licences are available for purchase at the following locations: Aurora Town Hall, Customer Service – 100 John West Way, Aurora York Region OSPCA – 16586 Woodbine Avenue, Newmarket Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/pets

Aurora Physiotherapy & Rehabilitation Centre A Multi-Disciplinary Rehab and Fitness Approach • Physiotherapy • Kinesiology • Acupuncture

• Sports Injuries • Custom Orthotics • Braces

Direct Billing to Insurance Aurora Medical Centre 15017 Yonge St. Suite 105 (SE corner of Yonge and Kennedy St) auroraphysiotherapy.com

905 727-5181

�� Resident’s Guide 2015 • Aurora Living • 21

Skating at Aurora Town Park

COUNCIL AND COMMITTEE MEETINGS Thursday, February 12 Tuesday, February 17 Wednesday, February 18 Monday, February 23 Tuesday, February 24 Wednesday, February 25

7 p.m. 7 p.m. 7 p.m. 9 a.m. 7 p.m. 7 p.m.

Council Chambers Council Chambers Aurora Public Library Council Chambers Council Chambers Council Chambers

Committee of Adjustment General Committee* Aurora Public Library Board Special General Committee Operating Budget* Council Public Planning*

Meetings are open to the public and can be seen on Rogers TV, channel 10. For a full list of upcoming meetings, please visit www.aurora.ca *Meetings can be viewed online by visiting www.aurora.ca/gcstream

EMPLOYMENT OPPORTUNITIES

Notice Board The Town of Aurora’s Notice Board is published weekly in The Auroran newspaper. The Notice Board is designed to inform residents about Town services and programs, news, events and public notices.

Mayor and Council – See page 4

Town of Aurora Corporate Communications

( 905-727-3123 ext. 4238 * communications@aurora.ca 8 www.aurora.ca/noticeboard

Marriage Licences – See page 21 (Licences) Meetings – See page 14 (Council and Committees) Dwntwn_Parking_NoticeBrd vF.pdf

23/12/09

22 • Aurora Living • Resident’s Guide 2015

The Town of Aurora is now accepting applications for the following position: Summer Student (Legal Services) Applications deadline is Friday, February 13 For more information, please visit www.aurora.ca/employment

WHAT’S HAPPENING Dinner and a Movie

2015 Town of Aurora Budget Meeting Dates

New Changes coming to Curbside Collection!

Aurora Town Council and staff encourage residents to attend the Budget meetings and provide their input on budget items under review. Budget consultations are scheduled to move forward for final approval in April.

As of January 1, 2015 all residents and businesses in Aurora who participate in curbside collection must comply with the following changes:

The following is a schedule of Town budget meetings Public input will be received at the beginning of each meeting. Date

Time

Purpose

Monday, February 23

9 a.m.

Public Consultation, then Review of Key Changes and Tax Pressures

Monday, March 2

7 p.m.

Support provided to: Aurora Public Library Board Aurora Historical Society Aurora Cultural Board (Presentations by Each)

Monday, March 9

7 p.m.

Budget Committee Deliberations Continue

Monday, March 23

7 p.m.

Budget Committee Deliberations Continue (Subject to cancellation by Committee at Prior Meeting)

Monday, March 30

7 p.m.

Budget Committee Deliberations Continue

Tuesday, April 7

7 p.m.

Final Council Budget Approval

The Book of Life (Rated PG) Where: When: Ages: Price:

Aurora Public Library Saturday, February 14 7 p.m. to 9 p.m. 11 to 14 year-olds Entry is $3 per person and pizza will be served.

Please note: Any items over the five extra bulky item limit will be tagged and left at the curb. You do not require an appointment to pick-up your five extra bulky items. Residents can dispose of their E-waste and batteries at one of the The Regional Municipality of York’s local depots or at the Town’s scheduled E-waste events at 9 Scanlon Court. Extra bulky items can also be taken to one of The Regional Municipality of York’s depots, wait till the next garbage cycle, or contact a private removal company. For more information, please visit www.aurora.ca/wasteandrecycling or call Customer Service at 905-727-1375. For a full list of The Regional Municipality of York’s depots, please visit www.york.ca

REMINDER Parking enforcement to commence March 1 at Town Park

For more information, please call 905-727-3123 ext. 3121.

Those who wish to speak are encouraged to register with the Clerk’s office in advance by emailing csecretariat@aurora.ca Those who do not register will be allowed to make a presentation if time permits. Budget information is available on the Town’s website at www.aurora.ca For more information about the 2015 Budget, please contact Dan Elliott, Director of Corporate and Financial Services/Treasurer at ourtownbudget@aurora.ca

Clear Garbage Bag Survey The Town of Aurora has created a survey available at www.aurora.ca for residents to provide feedback on the proposed implementation of a clear bag waste collection. At its meeting on May 27, 2014 Aurora Town Council endorsed a recommendation to review the proposed transition to a clear garbage bag for waste collection in early 2015. Information on the benefits of clear garbage bags was displayed over nine weeks in autumn 2014 in the Town Notice Board and the Town hosted an information session on Monday, February 9. Council will be discussing the Clear Garbage Bag program in February/March

Youth Leisure Complex Drop-in Programs to be delayed Youth Leisure Complex Gymnasium Drop-in programs will be delayed until March 2015. Please check www.aurora.ca for updates. Thank you!

Event at Aurora Public Library (APL) Date: Course:

• E-waste and batteries are banned from curbside collection • There is a maximum of five extra bulky items per scheduled collection. For example, you can set out a maximum of five extra bulky items along with your green bin(s), blue box(es) and garbage bag(s)/can(s).

February 1 -15 Blind Date with a Book

Description: Take a chance on love with our Blind Date with a Book. Come into the library and choose from a selection of wrapped books. Check your book out and take it home to unwrap your surprise! Is your date a dud? Don’t worry, there’ll be no hard feelings or awkward moments. Just bring it back!

The Town of Aurora is sending notices to homes and businesses around Town Park to advise residents of recent changes to parking enforcement. Further to a discussion at Aurora Town Council on Tuesday, January 20, Town By-law Services staff will enforce overnight parking provisions at Town Park, in an effort to ensure proper snow removal and provide adequate parking and access for park users. Parking enforcement will commence on Sunday, March 1.

Seeking nominations for The 2015 Community Recognition and Citizen of the Year Awards The Town of Aurora believes in recognizing citizens who have made a positive impact in our community. We are once again calling for nominations for the 2015 Community Recognition Awards. The awards honour individuals, groups and businesses that have actively supported the Town’s development and enhanced the overall community. For more information or to submit a nomination, please visit www.aurora.ca/cras. Nominations will be accepted until Thursday, March 19 at 2 p.m. For more information about the Community Recognition Awards, please contact Jennifer Norton at 905-727-3123 ext. 4232 or email jnorton@aurora.ca

2015 Spring & Summer Parks and Recreation Guide scheduled for distribution Look for your copy of the 2015 Spring and Summer Parks and Recreation Guide being delivered in the Era Banner Newspaper on Sunday, February 15. Copies will also be available for pick-up at various Town of Aurora facilities in addition to being available on-line. Please visit our website www.aurora.ca or call 905-726-4770 ext. 0 for more details.

Volunteers needed for Arctic Adventure event Are you a youth looking for high school volunteer hours? The Town is looking for volunteers at Arctic Adventure on Monday, February 16 at Aurora Town Park! If you are interested, please contact Nicole Young at 905-727-3123 ext. 3133 or nyoung@aurora.ca. You can also get your volunteer application form at www.aurora.ca/arcticadventure

The Town of Aurora designates permitted parking areas around its parks. Until recently, Town Park did not have signage indicating parking prohibitions. Parking signs have since been installed and enforcement will commence. If you have any questions about parking enforcement at Town Park, please contact Town of Aurora By-law Services at 905-727-3123 ext. 4240.

Temporary Road Closure on Monday, February 16 Community Event: Date: Time:

Arctic Adventure Monday, February 16 Start at 8 a.m. to 5 p.m.

Roads to be temporarily closed: • Wells Street at Mosley Street – Full Closure • Wells Street at Metcalfe Street – Road Closure – Local Trafﬁc Only • South property line to the Old Wells Street School (#64 Wells St.) - Full Closure

Public Service Disruption There will be a scheduled service disruption at the Stronach Aurora Recreation Complex. These disruptions include: Friday, February 13 • PARENT & TOT 9:30 a.m. to 10:30 a.m., SHINNY HOCKEY 11:30 a.m. to 1 p.m., LADIES SHINNY 11:15 a.m. to 12:45 p.m. and PUBLIC SKATE 4:30 to 5:30 p.m. are cancelled due to a hockey tournament Saturday, February 14 • PUBLIC SKATE 11 a.m. to 12 p.m. and 4 p.m. to 5 p.m. are cancelled due to a hockey tournament

Holiday Service Schedule Family Day – Monday, February 16 MUNICIPAL OFFICE Aurora Town Hall (100 John West Way) will be CLOSED on Monday, February 16 for Family Day. Regular business hours of 8 a.m. to 5 p.m. will resume on Tuesday, February 17. If you would like to pay a water or tax bill, payments can be placed in the drop-off box 24 hours a day outside of Town Hall. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment. Alternatively, you may pay your bills through your ATM or through your bank’s online banking service. Parking tickets can be paid online at www.paytickets.ca LIBRARY

WASTE COLLECTION

The Aurora Public Library will be CLOSED on Monday, February 16.

Waste collection in Aurora is NOT AFFECTED by Family Day.

For more information, please visit www.library.aurora.on.ca or call 905-727-9494.

For information on waste collection in Aurora, please consult your 2015 Waste Management Guide and Recycling Calendar.

Monday, February 16, 2015 10 a.m. to 4 p.m. Aurora Town Park

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10:45 AM

Noise – See page 13 (Bylaws)

RECREATION CENTRE Stronach Aurora Recreation Complex, 1400 Wellington Street East 905-726-4770 Saturday, February 14 7:45 a.m. to 5 p.m. Sunday, February 15 7:45 a.m. to 5 p.m. Monday, February 16 8 a.m. to 2 p.m. For swimming, skating and Club Aurora fitness schedules, please visit www.aurora.ca/holidayrecreation

The Town of Aurora wishes you a safe and happy holiday!

EMERGENCY SERVICES As always, the Town will continue to provide essential and emergency services.

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ALL ACTIVITIES ARE FREE OF CHARGE

For Town-related emergency situations, please call 905-727-1375 or 905-727-3123 and follow the voice prompts. FOR ALL OTHER EMERGENCIES, CALL 9-1-1

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Winter Parking From November 15 to April 15, overnight parking of vehicles is prohibited on any street in Aurora between the hours of 2 a.m. and 6 a.m. This restriction is in place regardless of snowfall.

O Outdoor Ice Skating The Town of Aurora operates and maintains four large outdoor ice skating rinks. The rinks are located in Ada Johnson Park, Confederation Park, Machell Park and Town Park. Construction, success and longevity of outdoor rinks is entirely weather-dependent. Rinks have opened in the past as early as mid-December, however, rinks are typically open only in January and February. All four rinks are lit for evening enjoyment until 11 p.m.

Parking Tickets Any vehicle found in violation of the parking bylaw may be tagged and/or towed at the owner’s expense. Parking tags (tickets) can be paid at Aurora Town Hall or through the PayTickets website, www.paytickets.ca. If you wish to dispute a ticket, you can request a meeting date at Aurora Town Hall. Early Payment Option for Parking Infractions The Town of Aurora offers an early payment option for parking infractions. A reduced fine will apply to those who pay parking fines within seven days of receiving a ticket. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/bylawservices

Updates regarding the condition of the skating rinks are posted on the Town’s website and social media sites.

Parks

Please be advised that The Town of Aurora does not permit ice skating on storm water ponds or natural ponds within the Town. Ice conditions on ponds are unpredictable and can deteriorate quickly.

Public open spaces in Aurora range from landscaped public parks to environmentallysensitive river valleys meandering throughout the municipality and the Oak Ridges Moraine. The Parks & Recreation Services department’s Parks division manages more than 46 parks encompassing more than 780 acres.

Town of Aurora Parks & Recreation Services department

( 905-727 3123 ext. 3233 8 www.aurora.ca/outdoorskating

P Parking Parking restrictions in The Town of Aurora are enforced by Town Bylaw Enforcement Officers and York Regional Police under the Provincial Offences Act. Parking is not permitted: • Within three metres of a fire hydrant • On sidewalks or in a manner that obstructs driveways • On private property without the owner’s approval • In a handicapped area without a permit • Where signage indicates “No parking” or “No stopping” • If it interferes with snow removal

Major community parks feature a variety of sports facilities such as tennis courts, soccer fields, lawn bowling pitches, basketball courts, baseball fields and children’s playgrounds. Enjoy water splash pads, sports fields, skateboarding and a wide variety of other recreational activities in Aurora’s neighbourhood and community parks. Adopt-a-Park Program More than 780 acres of parkland, an outstanding trail system and friendly tree-lined streets contribute to Aurora’s natural beauty and make it a place we are proud to call home. More than 20 local businesses, service clubs, youth groups, neighbourhood associations and schools have adopted community parks to help preserve, protect and enhance our natural environment. There are a number of ways for you and interested groups and organizations to become involved in this exciting program, including tree and shrub planting. Park Bench Donation Program In response to requests from our residents who are regular users of our parks and trails, the Parks & Recreation Services department is pleased to provide a Park Bench Donation Program. You can be part of the program and partner with the Parks & Recreation Services department by donating a park bench complete with a personalized message of your choice which will be inserted on the bench. Your bench will be installed in the location of your choice in our parks or trails system and our staff will ensure that your bench receives the care and maintenance it deserves for years to come.

Public Parking

Town of Aurora Parks & Recreation Services department

Aurora’s downtown core offers a wide range of shopping, dining and culture. Please visit downtown Aurora and take advantage of the ample parking options outlined on the map on page 22. In addition to more than 700 parking spots operated by the Town, there are a number of private lots reserved for store patrons.

( 905-727-3123 ext. 3233 8 www.aurora.ca/parks

Resident’s Guide 2015 • Aurora Living • 23

Permits Building Permits Under the Ontario Building Code Act, a building permit is required for the construction or alteration of any structure greater than 10m2 (108 sq. ft.) in area; for example, a structure with outside dimensions greater than 3.16 m x 3.16 m (10.37 ft. x 10.37 ft.). Irrespective of size, all structures must comply with zoning requirements. For more information, please see “Zoning.” Additions Residential additions require a building permit. An addition to your home can include a sunroom, family room, bedroom or second storey addition. If the addition includes a washroom or alterations to existing plumbing fixtures, a plumbing permit is required. Further, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required. Decks/Porches

Finished Basements If you are finishing your basement, you may require a building permit, plumbing permit or both. A building permit is required if the proposed work involves additional sleeping accommodations or structural alterations. A plumbing permit is required for additional plumbing fixtures or alteration to existing plumbing fixtures. In addition, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required. Please note: Finishing a basement where no structural alterations or plumbing is proposed does not require a permit.

Decks and open-sided roofed porches require a building permit. A Town of Aurora pamphlet is available to assist you with your application for a deck or porch permit. Please contact Building Services to obtain a copy or download a copy from our website.

Fireplaces/Woodstoves/Chimneys

Demolition

Garages (attached or detached)

A permit is required for demolition of any structure (i.e. garage, addition, residential dwelling, barn or commercial/institutional/industrial building). Applicants must provide Building Services with a copy of the site plan or survey showing the location of the building for demolition and a completed permit application containing the description of the building to be demolished, the total gross floor area of the building and a photograph.

Construction of an attached or detached garage or a carport requires a building permit. If the construction of a garage or carport includes alterations to existing plumbing fixtures, a plumbing permit is required. Further, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required.

If you are planning to install a fireplace, woodstove or chimney, a building permit is required.

Garden Sheds/Accessory Buildings A garden shed is an accessory building. Other accessory buildings include gazebos, cabanas, change houses, pool equipment sheds and detached garages. A building permit is required for the construction of accessory buildings greater than 10 m2 (108 sq.ft.). Hot Tub/Whirlpools

Green Path Program The Town of Aurora’s expedited building permit service for energy and water conservation home improvement projects

If you are installing a hot tub or whirlpool on your property, a permit is required. If the hot tub or whirlpool installation is combined with the construction of a deck, a permit is required for both. A pamphlet is available to assist you with your application. Please call or visit Building Services for a copy or download a copy from our website. Plumbing/Septic If you are adding new plumbing fixtures or altering existing plumbing fixtures, a plumbing permit is required. If your home is serviced by a septic system, a septic permit may be required. Please contact Building Services for more information. Renovations/Alterations

The Town of Aurora is pleased to provide the Green Path Program, allowing homeowners and contractors to obtain a building permit for energy and water conservation home improvement projects faster than the time-frame set out by the Ministry of Municipal Affairs and Housing. Eligible projects: Solar electrical panels Solar domestic hot water systems Wind turbine support structures Geothermal energy Other projects aimed at reducing energy or water conservation may qualify. Please note, combining conservation projects with other renovations may not be within the scope of this program. Please contact us for more information. Timing: Our goal is to review of your application within three business days and issue the permit when possible. This is seven days less than the time-frame set out by the Ministry of Municipal Affairs and Housing. For complete details including cost, required documentation and where to apply, please contact the Building Services division at 905-727-3123 ext. 4393 or visit www.aurora.ca/greenpath 24 • Aurora Living • Resident’s Guide 2015

Residential renovations or alterations require a building permit. A residential renovation or alteration to your home can include enlarging a window or door opening or adding or removing a wall. If the renovations or alterations include a washroom or alterations to existing plumbing fixtures, a plumbing permit is required. Further, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required. Our downloadable Building Permit Guide for Homeowners, available on our website, will assist with your application process. Secondary Dwelling Units/Basement Apartments The Town of Aurora permits second suite dwelling units in detached dwellings, semidetached dwellings and link-house dwellings, subject to certain zoning provisions. Two-unit houses existing on or before November 16, 1995, and grandfathered by the Land Use Planning and Protection Act (Bill 20) are subject to the requirements of the Ontario Fire Code. Owners are required to schedule an inspection with Central York Fire Services by calling 905-895-9222. Existing two-unit houses will be registered by the Town’s Building Services department. Signs If you are installing a wall or ground sign, a permit is required. Please contact Building Services for more information.

Swimming Pool Enclosures If you are installing an above-ground or in-ground swimming pool on your property, the enclosure (fence) surrounding the swimming pool requires a permit. A pamphlet is available to assist you with your application for swimming pool enclosure permit. Please call or visit Building Services for a copy of the handout or download a copy from our website. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4388, 4390 or 4394 8 www.aurora.ca/buildingservices Preliminary Zoning Review Preliminary Zoning Review is a service whereby zoning staff will conduct a preliminary review of a proposal in order to determine the areas of non-compliance with the Zoning By-law and comment on the areas where compliance could not be determined. This service is available for all types of proposals, however if you are applying for a Minor Variance or Consent Application, you will be required to submit the result of the Preliminary Zoning Review to the Planning & Development Services department as part of your complete Minor Variance or Consent Application. Our goal is to complete our review and provide a written response within five business days.

Tree Removal Permit As part of ongoing efforts to be an environmentally-responsible community, Aurora Town Council initiated a bylaw with respect to regulating the injury and removal of trees on private property. The Tree Permit Bylaw regulates the removal of trees by requiring residents and landowners to obtain a Town permit to remove trees under certain conditions. It also enables the Town to impose fines and penalties for unauthorized removal of trees from privately-owned land. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3222 8 www.aurora.ca//treeremovalpermit

Town of Aurora Building & By-law Services department

( 905-727-3123 ext. 4390 or 4394 8 www.aurora.ca/buildingservices Road Closure Permit Bylaw 4750-05.P authorizes the Town to temporarily close any roads within the Town for any social, recreational, athletic, community or filming purpose. Applications to request a temporary road closure within the Town are available at Town Hall or on the Town of Aurora’s website. Applications must be submitted at least two weeks prior to the event. Town of Aurora Customer Service

( 905-727-1375 8 www.aurora.ca/roadclosurepermit Road Occupancy Permit Residents and contractors are required to obtain a Road Occupancy Permit prior to any work or construction access within the Town’s road allowance and property. Plans and a minimum deposit of $100 or 10 per cent (whichever is greater) of the construction cost are required prior to approval of the permit. Deposits are refundable after all repairs to Town land are completed satisfactorily. Stockpiling construction material/containers within the road allowance is not permitted and is subject to enforcement and possible fines. Town of Aurora Infrastructure & Environmental Services department

Residential Express Permit Program The Residential Express Permit Program (REPP) is designed to provide a quicker building permit review for small residential home improvement projects, than that outlined in the Ontario Building Code Act. The goal of the program is to provide a complete review of the residential applications within three business days and where possible, issue the permit within that timeframe. The REPP is provided at no extra cost and the fees are based on regular permit fees. The permit fee includes a full review of the application and all necessary inspections. For full details on REPP including drawing specifications and a list of eligible residential projects, please refer to our REPP brochure. Please note, only specific projects within a single family residential property may be eligible RESIDENTIALEXPRESS for this program.

Permit Program

( 905-727-3123 ext. 3443

Woodlot in Aurora Resident’s Guide 2015 • Aurora Living • 25

Pre-School Programs The Town of Aurora’s pre-school programs begin at the age of two months and progress gradually to five years old. Some programs require a parent or guardian to participate with their child. The Town of Aurora’s Pre-school Programs are run by highly-energetic and enthusiastic instructors, who are trained in First Aid and CPR. We also work with a number of experienced, professional service agreement contractors who are specialists in their respective fields. Our classrooms are “nut aware” environments and all precautions are taken to ensure the complete safety of the children at all times. It is our goal to provide safe, stimulating programs for all children. Fulfilling your child’s need to laugh, play and discover is our motivation. We aim to provide you and your child with the best quality experience possible during these formative years. Town of Aurora Parks & Recreation Services department

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/preschoolprograms

Program Guide

Pet Licences – See page 21 (Licences)

The Town of Aurora’s Parks & Recreation Program Guide is published three times a year – spring/summer, fall and winter – and is delivered to households throughout Aurora.

Playgrounds

For the latest edition, please visit our website or pick up a copy at any of our facilities.

Playground fun in Aurora

The Town of Aurora provides 35 playground areas throughout the Town which are open year-round. Our playgrounds are designed to provide recreational opportunities for children of all ages. The Town has been upgrading and replacing playground systems on a regular schedule to ensure that all playground equipment is C.S.A. compliant and maintained to current Town of Aurora Service Level Standards. This involves a regular monthly detailed inspection of all equipment and facilities. Please note, playgrounds are unsupervised by The Town of Aurora and children using the equipment should be accompanied and supervised by an adult at all times. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/playgrounds

Plumbing/Septic – See page 24 (Permits) Ponds The Town of Aurora has many storm water management ponds and several natural ponds such as the McKenzie Marsh, Salamander Pond and Willow Farm Pond. Please be advised that The Town of Aurora does not permit ice skating on storm water ponds or natural ponds within the Town. Ice conditions on ponds are unpredictable and can deteriorate quickly. For information on outdoor ice skating, please see “Outdoor Ice Skating.” Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/ponds

2015

ning Ope . 28 Feb

Town of Aurora Parks & Recreation Services department

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/recguide

r Spring & Summe Program Guide

D AURORA FAMILY NEWLY RENOVATE

www.aurora.ca To learn more visit

Property Standards – See page 13 (By-laws) Property Taxes – See page 32 (Taxes) Public Skating – See page 12 (Arenas) or 23 (Outdoor Ice Skating)

R Racquet Sports – See page 31 (Squash) Recycling – See page 35 (Waste/Recycling) Renovations – See page 24 (Permits)

Pools – See page 12 (Aquatics) Rental Facilities – See page 17 (Facilities) 26 • Aurora Living • Resident’s Guide 2015

Parks& on Recreati

LEISURE COMPLEX CS&P Architects

Items shown in the illustration have the appropriate contact information listed below. For all other general inquiries, please call Customer Service at 905-727-1375.

Repairs 1 – Traffic Signals (Outages) Infrastructure & Environmental Services department ( 905-727-3123 ext. 4374 Regional Municipality of York Transportation Services ( 905-895-1200 ext. 5200 2 – Street Lights (Outages) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3443 3 – Street Signs (Missing/Broken) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3449 or 3459 4 – Decorative Lighting (Outages) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3443 5 – Telephone Booths (Damaged) Bell Canada ( 905-310-2355 6 – Hanging Baskets (Damaged) Parks & Recreation Services department ( 905-727-3123 ext. 3233

13 – Garbage (Overflow) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3447

16 – Property/Building Standards Building & Bylaw Services department ( 905-727-3123 ext. 4751

8 – Fire Hydrant (Leaking) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3452

14 – Water/Wastewater Main Breaks Infrastructure & Environmental Services department ( 905-727-3123 ext. 3452

17 – Domestic Animals (At large) Building & Bylaw Services department ( 905-727-3123 ext. 4751

9 – Graffiti Building & Bylaw Services department ( 905-727-3123 ext. 4751

15 – Parks & Trees (Concerns) Parks & Recreation Services department ( 905-727-3123 ext. 3233

7 – Bus Shelters (Damaged) York Region Transit ( 905-762-2100 GO Transit ( 416-869-3200

10 – Street Banners (Damaged) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3459 11 – Mailbox (Broken/Damaged) Canada Post ( 1-866-607-6301 12 – Parking (Concerns) Building & Bylaw Services department ( 905-727-3123 ext. 4751

18 – Local Potholes/Snowplowing Infrastructure & Environmental Services department ( 905-727-3123 ext. 3449

Pingstreet App Report a Problem Have you noticed a pothole in need of repair, broken sign or graffiti in your neighbourhood? There’s an app for that! The Town of Aurora provides a convenient, easy-to-use tool to report damaged public property, available for Apple, Android, BlackBerry and Windows Mobile devices. Simply download PingStreet from your App Store and install.

Resident’s Guide 2015 • Aurora Living • 27

Walk safe, Drive safe, Be safe. Drivers: Please be aware of school zones!

S Schools/School Boards – See page 16 (Education) Seniors Learn more at www.aurora.ca/safe

Roads The Roads division within The Town of Aurora’s Infrastructure & Environmental Services department is responsible for crossing guards, roads, curbs and guardrails, road-related signs, spring street and sidewalk sweeping, street lights, Town-owned parking lots, as well as winter street and sidewalk maintenance. Community Safety Zones The Regional Municipality of York implemented three Community Safety Zones in Aurora, effective September 2012. Community Safety Zones are designated on Regional roadways near schools, day-care centres, retirement residents and other high-collision locations in the Region. Traffic laws and speed limits remain the same in Community Safety Zones but fines are increased for motorists. The Community Safety Zones are located:

STREET

LOCATION

Wellington Street East From 800 metres east of the east limit of Bathurst Street to 680 metres west of the west limit of Bayview Avenue Bathurst Street

From 210 metres south of the south limit of Bloomington Road to 450 metres north of the north limit of Bloomington Road

Bloomington Road

From 90 metres west of the west limit of Bathurst Street to 450 metres west of the west limit of Yonge Street

For more information and to view a complete list of Community Safety Zones in York Region, please visit www.york.ca/trafficsafety Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3459 8 www.aurora.ca/roads

Road Closure Permit – See page 25 (Permits) Road Occupancy Permit – See page 25 (Permits)

28 • Aurora Living • Resident’s Guide 2015

The Aurora Seniors’ Centre is a full-access facility and welcomes adults 55 years and older. This facility includes a games room with billiards table, a woodshop, a reading and computer room and a member’s lounge. An outdoor bocce court overlooking the Aurora Arboretum was recently added. Trips and additional programs are made available throughout the year at additional reasonable costs. Please stop by and visit! The Centre is always looking for new and enthusiastic members. Aurora Seniors’ Centre, 90 John West Way

( 905-727-3123 ext. 3610 8 www.aurora.ca/seniors

Sewers For internal sewer problems, please call a private plumber as The Town of Aurora does not provide this service. If the problem is elsewhere, you may either call a private plumber or the Town’s Infrastructure & Environmental Services department. If the blockage or collapse is located on private property or if the problem was caused by tree roots on private property, the homeowner is responsible for the cost of the repairs, including any services rendered by the Town. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3442 After-hours emergency: Please call 905-727-1375 and follow the prompts to leave a message

Signs – See page 24 (Permits) Skating (Indoor) – See page 12 (Arenas) Skating (Outdoor) – See page 23 (Outdoor Ice Skating) Skateboard/BMX Facilities Hickson Park has permanent skateboard and BMX facilities, with concrete skateboard runs, numerous ramps, transitions, stairs, ledges and rails. A separate BMX loop is designed in a grassed area and consists of a series of jumps, log steps, log and plank bridges, a rock and log circuit and a rock and log spider. There is a soft surface course consisting of earth and mulch designed for beginners to advanced bikers. Please note: The skateboard and BMX facilities at Hickson Park are not supervised by Town staff. A permanent skateboard park is located at the Aurora Family Leisure Complex, with numerous ramps, runs and transitions. Please note, the park is not supervised by Town staff. Helmets and safety gear are strongly recommended. Town of Aurora Parks & Recreation Services department

( 905-726-4760 8 www.aurora.ca/skateboard

On behalf of the Members of Council for the Corporation of the Town of Aurora, Mayor Geoffrey Dawe proclaimed 2015 as the Year of Sport in Aurora and urges our citizens and visitors to discover the benefits of sport by participating in a wide variety of programs and activities. To learn more, please visit www.aurora.ca/YOS

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Resident’s Guide 2015 • Aurora Living • 29

• Ensure that fences, posts, hedges, shrubs, driveway curbs or other obstructions are not placed on the Town’s boulevard. The Town will not be responsible for damage to items placed on Town property by property owners. Splash pad fun in Aurora

Snow Removal The Town is serviced by three types of roads, the regional road network such as Wellington Street and Bayview Avenue, primary roads such as Industrial Parkway and secondary roads such as cul-de-sac and low volume local roads. Regional roads are cleared by York Region. The primary and secondary roads are the responsibility of the Town. At the beginning of a snowfall or freezing rain, all primary roads with high volume traffic are salted first. Then all secondary roads with low volume traffic are sanded at hills, intersections and curves. After eight centimetres or three inches of snow accumulation (with the exception of Yonge Street which is five centimetres) all primary and secondary roads are plowed. When streets require plowing, they are cleared within 16 to 24 hours after the end of the storm whenever possible, although heavy snowfalls or successive storms can sometimes extend this period. A typical snow event is classified as snow accumulation of five to 10 cm over a four-hour period. Snowfall duration longer than four hours and/ or accumulations in excess of 10 cm may require plowing of some roads more than once which may extend the time necessary to clear the roads. We anticipate having all roads salted or sanded within 12 to 16 hours from the time the fleet is dispatched. However, staff have the flexibility, when weather conditions are appropriate, to determine that it is not necessary to sand the secondary roads after completion of salting the primary roads. All sidewalks (except in newsubdivisions if sidewalks are incomplete) are anticipated to be plowed and sanded once there is an accumulation of five cm or more. This work is expected to be completed by the Town within 24 hours after the equipment has been dispatched under average winter conditions being a snow accumulation of five to 10 cm over a four-hour period.

• Ensure that your children do not play where snow is piled at the side of the street, near snow plows, sanders, loaders or tractors. Snow equipment operators may not see children playing in the snow or near the equipment. • Be wary of “black ice,” a thin layer of transparent ice that is formed when the road surface draws moisture from the air and the road temperature is or falls below 0°C. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3459 * snow@aurora.ca After-hours emergency: Please call 905-727-1375 and follow the prompts to leave a message.

New

“Where is My Snow Plow?”

The Town of Aurora’s new online application, “Where is My Snow Plow?” lets you track the progress of the Town of Aurora’s snow plows in real time and gives you easy access to other important up-to-date information: • Winter maintenance practice • Winter mainenance frequently asked questions • Snow plow and sidewalk route maps • Snow clearing tips for residents • Local weather • Submit a road/sidewalk concern To access the snow plow and winter maintenance information, visit www.aurora.ca/snowplow

Please note: As a result of prolonged, unusual or unexpected weather conditions or unavailability of staffing/equipment resources, there may be deviations from the above maintenance program, including extended completion times. Your patience and cooperation is greatly appreciated in these circumstances. To assist the Town with winter road and sidewalk maintenance, residents are asked to: • Park vehicles off the street during and after a snowfall, until the street has been plowed, salted and sanded. Vehicles found on the street may be ticketed and/or towed. Parking is prohibited on all streets in Aurora from November 15 to April 15 during the hours of 2 a.m. to 6 a.m., regardless of snowfall. • Place garbage containers and Blue Boxes in driveways rather than on snow banks. • Never push snow from your driveway (including snow banks left by the plows) onto or across the road, as this can create unsafe driving conditions. • Refrain from pushing snow from driveways into ditches to maintain open culverts. • Stay well back from snow plows, sanders, loaders and tractors.

30 • Aurora Living • Resident’s Guide 2015

Splash Pads Cool off during the warm summer months at our children’s water play splash pads. One splash pad is located at Town Park and the other is located at Ada Johnson Park. The splash pads feature tumbling buckets of water and several ground jets for a variety of water play activities on a rubber safety surface. Adjacent amenities include a large playground, open grass fields and washroom facilities. Both locations have ample parking. The splash pads are open, weather-permitting, from mid-June through to early September. Hours of operation are 9 a.m. to 9 p.m. Please note: The splash pads are not supervised by Town staff. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/splashpads

Sports Fields The Town of Aurora maintains 18 baseball diamonds and 65 soccer fields throughout the Town, including an artificial turf field at Sheppard’s Bush and St. Maximilian Kolbe Catholic High School. These facilities are some of the best in the region, largely due to the Town’s high maintenance and construction standards and the excellent cooperation received from user groups with regard to scheduling. The Parks & Recreation Services department requests that all sports groups refrain from using any sports field from October through to May each year to allow for regular maintenance and to give the fields time to rejuvenate. No field permits will be issued to any group prior to May 15, except for artificial turf fields. Depending on weather and field conditions, permits may be canceled or delayed until conditions improve. All sports field closures will be listed on our website’s homepage.

Swimming – See page 12 (Aquatics) Swimming Pool Enclosures – See page 25 (See Permits) Streetsigns/Streetlights Damaged or missing street/traffic signs or light outages should be reported to The Town of Aurora. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3443

Street Sweeping The Town of Aurora typically begins winter sand street sweeping clean-up in late March or early April, depending on weather conditions. The clean-up process normally takes about two to three weeks to complete but may be delayed by inclement weather, parked vehicles or excessive amounts of winter sand and debris.

Town of Aurora Parks & Recreation Services department

All streets and sidewalks that are owned and assumed by the Town will be swept.

( 905-727-3123 ext. 3233 8 www.aurora.ca/sportsfields

Please remember to: • Avoid Monday to Friday daytime street parking, if possible

Squash

• Avoid parking over curbs or sidewalks

Club Aurora Fitness Centre is home to four international squash courts. Information on squash lessons, clinics and our popular house league can be found in the Parks & Recreation Services Guide. Town of Aurora Parks & Recreation Services department

( 905-726-4764 8 www.aurora.ca/squash

• Place your garbage, recycling and yard waste on your driveway, away from the road Your co-operation is appreciated. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3459

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Resident’s Guide 2015 • Aurora Living • 31

Tennis courts in Aurora

T Property taxes

final property tax bill is based on your current property assessment. A separate billing, referred to as a “Supplementary Tax Notice,” will be issued later, based on the additional assessed value of your property as determined by MPAC. Supplementary property taxes will be retroactive to the date of occupancy or purchase. It is recommended that you budget for a Supplementary Property Tax billing if this may apply to you.

Your property taxes are billed in January and June/July each year. Each of the billings is payable in two installments.

Property Tax Deferral Program for Seniors and Low-Income Seniors/ Disabled Persons

Your property taxes are calculated based on the Current Value Assessment (CVA) of your property, as determined and reported by the Municipal Property Assessment Corporation (MPAC). MPAC reports to the Town annually and provides the Town with the assessed owner’s property address, the CVA and the property’s tax assessment class.

The Regional Municipality of York has established a Tax Deferral Program for seniors age 65 or older, low-income seniors or low-income disabled persons. This program makes it possible to defer some increased taxes until the ownership of the property changes. Please visit www.aurora.ca/tax for more information of this deferral program.

Your interim property tax bill is issued in January and is legislated to be 50 per cent of the total property taxes levied for the previous year, with few exceptions.

How to pay your property taxes

Taxes

Each year, following its budget setting process, Aurora Town Council approves tax rates for each property tax class. The final residential property tax billing is issued in June and the final commercial/industrial property tax billing is issued in July. The final property tax bill is calculated using your CVA and the approved tax rate, less the interim billing amount. Both the interim billing and the final billing must be paid on or before the due dates to avoid interest charges and to satisfy your property tax obligation for the year. Current Value Assessment (CVA) Accurate assessments are the cornerstone of the property tax system. The Municipal Property Assessment Corporation classifies and values all properties in Ontario under the Assessment Act and regulations established by the provincial government. MPAC is committed to ensuring that every valuation is accurate. If you believe your property assessment is not accurate, they will review it at no charge. You can make a “Request for Reconsideration” for the current year any time prior to March 31. If you have any questions or concerns about the assessed value of your property, please contact MPAC at 1-866-296-6722 or visit www.mpac.ca Education Property Tax Rates The educational portion of the property tax rate is set by the Ontario Ministry of Education. For more information on the Education Tax Rate, please contact the Ontario Ministry of Education at 1-800-387-5514. Regional Municipality of York Tax Rates The tax rates for the regional portion of your property tax bill are established by York Region. Information on their budgets and taxes is available on their website at www.york.ca. York’s taxes fund police and ambulance services, public health, social housing and other social services, solid waste disposal, regional transit, major roads and regional development planning. Supplementary Property Taxes for New Construction If your home is newly constructed or any new construction, renovation or alteration has occurred on property you own, your property may not be fully-assessed. The 32 • Aurora Living • Resident’s Guide 2015

There are several convenient ways to make payments to The Town of Aurora. You may pay by online banking, telephone banking, at your bank branch, by mail, through our after-hours drop box or in-person at Aurora Town Hall. Please do not send cash in the mail or through our drop box. When paying in-person at Aurora Town Hall, you may pay by cash, cheque* or debit only. We do not accept credit card payment in person. However, should you wish to pay by credit card, you can now pay online via a third party, www.plastiq.com. Please note, a service charge will be applied by Plastiq. You may also consider our easy pre-authorized payment plan option. When paying for your property taxes (other than in person), please be sure to allow time for postal delivery or bank processing time. All payments must reach The Town of Aurora by close of business on the due date to avoid interest charges being applied. * PLEASE MAKE CHEQUES PAYABLE TO: TOWN OF AURORA Late payment charges To avoid interest charges, payments must be received on or before the due date. A charge of 1.25 per cent will be added on the first day of the calendar month following default and on the first day of each calendar month thereafter, as long as the taxes remain unpaid. Monthly interest charges will be imposed on any unpaid taxes from previous years. Interest rates are levied as per By-law 5338-11 pursuant to section 345 of the Municipal Act, 2001, S.O. 2001 c. 25. Please be advised that neither Council nor Town Staff have the authority to waive or alter late payment or interest charges. Failure to receive a tax notice does not excuse a taxpayer from the responsibility for payment of the taxes nor relieve the assessed owner of the liability for interest charges due to late payment. Town of Aurora Corporate & Financial Services department Revenue division

( 905-727-1375 8 www.aurora.ca/tax

Tennis Courts All Town of Aurora tennis courts are asphalt surface, regulation size, and are lit until 11 p.m. daily. Tennis courts can be found in the following park locations: Park

Number of courts Location/intersection

David English Park

Carisbrooke Circle

Town Hall

Fleury Park

Community Centre Lane

McMahon Park*

Maple Street and Fleury Street

Aurora Town Hall officially opened on November 24, 1991. Town Hall is located at 100 John West Way, one block north of Wellington Street between Bayview Avenue and Industrial Parkway. This is the workplace for Town of Aurora employees. Please feel free to visit and enjoy the surrounding park area. Regular office hours are 8 a.m. to 5 p.m., Monday to Friday.

Norm Weller Park 2

McClellan Way and Chiswick Crescent

Summit Park 2 Orchard Heights Boulevard and Kemano Road

Tours of Aurora Town Hall are available by contacting Access Aurora at 905-727-1375. Tours are usually co-ordinated in conjunction with the Mayor’s Office. Town of Aurora Customer Service

( 905-727-1375 8 www.aurora.ca/townhall * Please note that the Aurora Community Tennis Club operates out of the McMahon Park tennis facilities. The public has equal access to the courts from 9 a.m. to 12 p.m. Mondays and Fridays and from 3 p.m. to 6 p.m. on Saturdays and Sundays. The public is permitted on the courts at all other times subject to Tennis Club Members having priority. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/tenniscourts

Tobogganing Tobogganing is permitted in only the following locations:

Park Fleury Park

Machell Park

Location/intersection Community Centre Lane DETAILS: In the dedicated area just south of Aurora Heights Drive and the Aurora Community Centre parking lot

Yonge Street and Aurora Heights Boulevard DETAILS: In the dedicated area just north of the parking area on the west side

Lambert Willson Park Industrial Parkway North at the Aurora Family Leisure Complex

DETAILS: Along the east side of the Aurora Family Leisure Complex

Copland Park

Aurora Heights Drive and McLeod Drive

DETAILS: Along the north side of the park

Tobogganers are reminded that these locations/areas are unsupervised by The Town of Aurora and surface conditions can vary widely with ice, bare ground or other conditions that pose a hazard. All tobogganers using these facilities do so at their own risk and children should be supervised by an adult. All participants should use the appropriate personal safety equipment. Town of Aurora Parks & Recreation Services department

( 905-727-3123 ext. 3233 8 www.aurora.ca/tobogganing

Chris Ballard, MPP Newmarket-Aurora

Consituency Ofﬁce

238 Wellington Street East, Suite 203, Aurora Ontario L4G 1J5 Tel 905-750-0019 | Fax 905-750-0050 cballard.mpp.co@liberal.ola.org Resident’s Guide 2015 • Aurora Living • 33

Trails

Biking the trails in Aurora

The Town of Aurora is fortunate to have an extensive pedestrian trail system which connects many of its neighbourhood parks, Town facilities and open-space corridors. At present, the Town maintains approximately 48 kilometres of trails. All Aurora trails are considered multi-use, with the primary focus being pedestrian hikers. Opportunities also exist for cross country skiers. The majority of our trails are compact gravel surfaces with some asphalt sections through neighbourhood and community parks. Download a copy of our Streets, Parks and Trails Map by visiting www.aurora.ca/parksandtrails or pick up a copy at Aurora Town Hall. Please note: Trails are not groomed or maintained during winter months and conditions vary widely. Surface conditions can change dramatically during the winter to create potentially hazardous hiking and skiing conditions. All users are advised to respect other trail users, stay on designated trails and exercise caution at all times. The use of motorized vehicles is strictly prohibited on any municipal trail or parkland. Any person using the Town’s trail system does so at their own risk. Town of Aurora Parks & Recreation Services department

( 905-727-3123, ext. 3222 or ext. 3223 8 www.aurora.ca/trails

Trees The Town of Aurora’s Parks division provides tree services such as planting, pruning, removal and designation of memorial trees along streets, parking lots, residential and commercial areas, parks and open spaces. The Town also regulates the removal of trees from private property.

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Download our my-waste app It’s easy. It’s convenient. It’s FREE! The Town of Aurora’s my-waste app is available for iPhone, iPad and Android phones and tablets. Scan the QR code below with your mobile device or go to www.my-waste.mobi/Aurora

Boulevard Trees Trees have been planted within the municipal road allowance in your neighbourhood. The species and locations are pre-approved by the Town, through either a municipally-approved planting plan prepared by the developer or as selected by the Town’s arborist. The Parks division encourages a diversity of trees on our boulevards and in our community. Memorial Tree Planting The Town of Aurora has a Memorial Tree Planting policy to enable the planting or designation of memorial trees on municipal lands within the Town. If you are interested in planting a memorial tree on municipal lands within the Town, please contact the Parks division. Tree Pruning Program The Town of Aurora has a vast inventory of municipal trees under the management of the Parks & Recreation Services department. The Parks division undertakes a major annual pruning program of roadside street trees throughout the winter months each year and operates on a seven-year pruning cycle. The primary objective for tree pruning is to provide overhead clearance for vehicles and pedestrians. Due to the extensive tree inventory, we encourage residents to call our office with reports of problem trees or trees on municipal boulevards which require pruning. Our staff will respond on short notice to any problem associated with a municipal tree. Tree Removal – Please refer to Permits on page 25. Town of Aurora Parks & Recreation Services department

( 905-727-3123, ext. 3222 or 3223 8 www.aurora.ca/trees

W Waste/Recycling The Town of Aurora is responsible for garbage, recycling, organics, yard waste and appliance collection programs in Aurora. Disposal and processing of materials, including the operation of household hazardous waste collection depots is the responsibility of the Regional Municipality of York. Waste Management Guide and Recycling Calendar

For more information, visit www.aurora.ca/mywasteapp or call 905-727-3123 ext. 3447 34 • Aurora Living • Resident’s Guide 2015

Each year The Town of Aurora produces a comprehensive recycling and waste collection calendar, which is distributed to each household in Aurora in January. The calendar identifies program specifics, important collection dates, new or revised programs and tips on how to reduce waste. If you do not have a calendar, you can download a copy from our website, www.aurora.ca/wastecalendar or pick up a copy at Aurora Town Hall.

Pingstreet App Garbage and Recycling App The Town of Aurora’s PingStreet app allows you to access information about garbage pick-up dates, recycling and composting information and yardwaste pickup on your handheld device. The PingStreet app is compatible with Apple, Android, BlackBerry and Windows Mobile devices, available for download from your App Store. Basic Collection Information

Yard Waste Collection

Green bins and Blue Boxes are collected weekly. Garbage is picked up every other week, based on your location. To determine your collection dates, please refer to your Waste Management Guide and Recycling Calendar. Please place garbage, green bins, Blue Boxes and yard waste at the curb no later than 7 a.m. on your scheduled day and by 6 a.m. (but no earlier than 4 p.m. the night before). Please be aware that the time of collection in your area may change at any time, without notice. If your items are set out late, they will NOT be collected.

Yard Waste is collected with recycling every second week from April to November, as noted in the Waste Management Guide and Recycling Calendar. There is no limit on the amount of yard waste that can be placed for collection, providing that acceptable containers are used. Please place weeds, plant trimmings and leaves in paper yard bags, or any ridgid open top container that has handles.

New Please note:

• Individual branches must be no larger than 10 cm (4”) in diameter

There is a maximum limit of five bulky items per collection. Any items over the limit will be tagged and left at the curb. E-waste and batteries will not be picked up at the curb.

• Bundles must be no more than 22 kg (50 lbs) and no longer than 1.2 m (4’)

Blue Box Recycling Blue Boxes are available for a fee at Aurora Town Hall (100 John West Way) or the Town’s Operations Yard (9 Scanlon Court) between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday. New residents in Aurora receive one free Blue Box. Additional boxes must be purchased. All residents who have a damaged Blue Box provided by the Town can bring it back to the Town Hall and receive a free replacement. All other rigid containers (including cardboard boxes) used for recycling will not be collected. However we encourage you to purchase additional Blue Boxes if you have an overflow of material. For a complete list of items that can be included in your Blue Box, please refer to our website, www.aurora.ca/bluebox Green Bin Composting Green bins are available for a fee at Aurora Town Hall (100 John West Way) or the Town’s Operations Yard (9 Scanlon Court) between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday. New residents in Aurora receive one free green bin. Additional bins must be purchased. All residents who have a damaged green bin provided by the Town can bring it back to Aurora Town Hall and receive a free replacement. All organic material must be contained in a bag that is securely closed or tied. We recommend using certified compostable bags. Organic material placed loosely in your green bin will not be collected. For information on what can and cannot be included in your green bin, please refer to our website, www.aurora.ca/greenbin

Please note:

• Grass clippings, rocks, soil, sod, treated wood, tree stumps or animal droppings are NOT collected with yard waste • The maximum weight for individual paper yard bags or containers is 22 kg or 50 lbs For more information on Yard Waste Collection, including yard waste collection dates, please visit www.aurora.ca/yardwaste Town of Aurora Infrastructure & Environmental Services department

( 905-727-1375 8 www.aurora.ca/wasteandrecycling Waste/Recycling Waste/Recycling Phone Phone Numbers Numbers Collection Collection inquiries/Metal/Appliance inquiries/Metal/Appliance pickup pickup Green Green for for Life Life 1-866-421-5625 1-866-421-5625 or or 905-727-1375 905-727-1375 www.gflenv.com www.gflenv.com General General questions/concerns questions/concerns Town Town of ofAurora Aurora 905-727-1375 905-727-1375 www.aurora.ca/wasteandrecycling www.aurora.ca/wasteandrecycling Hazardous Hazardous materials materials York York Region Region 1-877-449-9675 1-877-449-9675 ext. ext. 73000 73000 www.york.ca/waste www.york.ca/waste

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Resident’s Guide 2015 • Aurora Living • 35

Stronach Aurora Recreation Complex

Water Billing Water and sewer billings are issued quarterly (four times per year) for residential accounts and bi-monthly for non-residential accounts. The billings are based on water consumed, as registered on your water meter. The water meter is read directly by a Town contractor from outside the home by touching equipment to an outdoor reading device connected to the meter in your basement. No adjustment is made for water used outside for pools, garden or lawn maintenance or washing, as this difference is averaged in our rate calculations for all consumers. About meter readings The Town’s meters, installed in all properties, register water consumption and are designed to under-register water as the meter ages and wears. Eventually the meter must be replaced, which is completed by the Town at the Town’s expense. The meter reading is much like the odometer in your car; we read it each time, and bill the difference from the last-billed reading. New This year, The Town of Aurora will replace approximately 1,000 aging water meters. In addition to improved accuracy, the new models will have wireless reading capability, removing the need for manual reading. The Town will continue to update aging meters over the next ten years.

The meter reading is rounded down to an even measurement. Accordingly, billings reflect these large even measurements, despite detailed readings actually appearing on your meter. The amount unbilled at one reading will be picked up by the Town on its next reading. How to pay your water/wastewater bill There are several convenient ways to make payments to The Town of Aurora. You may pay by online banking, telephone banking, at your bank branch, by mail, through our after-hours drop box or in-person at Aurora Town Hall. Please do not send cash in the mail or through our drop box. When paying in-person at Aurora Town Hall, you may pay by cash, cheque* or debit only. We do not accept credit card payment in person. However, should you wish to pay by credit card, you can now pay online via a third party, www.plastiq.com. Please note, a service charge will be applied by Plastiq. You may also consider our easy pre-authorized payment plan option. When paying for your water/wastewater bill (other than in person), please be sure to allow time for postal delivery or bank processing time. All payments must reach The Town of Aurora by close of business on the due date to avoid interest charges being applied. * PLEASE MAKE CHEQUES PAYABLE TO: TOWN OF AURORA

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Tips to avoid large water bills Occasionally, water can leak through the water system inside your home without you even knowing about it. The four most common locations for hidden leaks are through toilets, water softener systems, furnace humidifiers and outdoor taps. Hidden leaks can lead to significantly higher water bills than necessary, for which you are still responsible. Please visit www.aurora.ca/waterbilling for detailed information on how to detect, correct and prevent these situations from arising. Moving or renting If you are moving, please contact us to arrange for a final water meter reading and final billing. This will ensure that you are not held responsible for any consumption by the new owner, reducing potential issues between the buyer and the seller. If you are renting your home to a tenant, please be aware that The Town of Aurora holds the owner of the property responsible for the water account. The Town will bill the tenant directly upon written authorization and acceptance of responsibility of the owner only. The tenant should discuss this with the owner. Final water meter readings and final billings for tenant charges can be arranged by contacting the Town’s Corporate & Financial Services department. Town of Aurora Corporate & Financial Services department

( 905-727-1375 8 www.aurora.ca/waterbilling

responsibility of the homeowner. If you require the water service to your home to be turned on or off outside of your home at the property line, please call the Infrastructure & Environmental Services department. Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3442 or 3452

Water/Wastewater Emergencies The Town of Aurora has staff on standby to respond to water or wastewater emergencies. Please call 905-727-3123 ext. 3442 or 3452, Monday to Friday during regular business hours of 8 a.m. to 5 p.m. After hours, please call 905-727-1375 and follow the prompts to reach our after-hours emergency line.. Town of Aurora Infrastructure & Environmental Services department

Water Service Requests To turn the water off inside your home, locate the water shut-off valve by your water meter. Please note: The replacement of broken/leaking shut-off valves is the

Water and Sewer Management division

( 905-727-3123 ext. 3442 or 3452

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Water Supply The Regional Municipality of York is responsible for water supply for The Town of Aurora. The Region operates six wells in the Town. The wells draw from the Yonge Street Aquifer. In addition to the wells in Aurora, York Region supplements Aurora’s water supply with water from Lake Ontario and the Region of Peel. York Region is responsible for storage, adequate pressure and the chlorination level of water supplied to The Town of Aurora. The Town of Aurora’s Operations division is responsible for water quality testing, pipes maintenance and repair. Regional Municipality of York

( 905-895-1231 8 www.york.ca

Water Use (Outdoor) The Town of Aurora enforces a municipal bylaw related to outdoor water use. It is important that all residents and businesses observe the following regulations, as they have been put in place to ensure a continued and abundant water supply. The Town’s Bylaw Enforcement division enforces this program. Although a maximum fine of up to $5,000 under Bylaw No. 4420-03.E may be assessed for violators, the cooperation of all residents and businesses in supporting this extremely important water conservation effort is key to its success.

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No person shall use The Town of Aurora’s municipal water from a hose, pipe, sprinkler or permanent irrigation system for the purpose of watering any lawn, garden or washing of vehicles, sidewalks, driveways, patios, decks or windows, or filling swimming pools, except as follows: • An even-numbered address may use water outdoors only on even-numbered days of the month • An odd-numbered address may use water outdoors only on odd-numbered days of the month • Outdoor water use will only be permitted between the hours of 6 a.m. and 10 a.m. and 6 p.m. and 10 p.m. • These conditions are in place each year from May 15 to September 30

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In the event of an Outdoor Water Use Advisory or Outdoor Water Use Ban, please follow these guidelines: • If a Stage One Outdoor Water Use Advisory is declared, all persons are requested to refrain from using Town water from a hose, pipe, sprinkler or permanent irrigation system • If a Stage Two Outdoor Water Use Ban is declared, no persons should use Town water from a hose, pipe, sprinkler or permanent irrigation system Residents failing to comply with these provisions may be subject to a fine.

Townhouse units having a common street address should water according to the unit number, not the address number of the complex. Apartment buildings should use the building number only. This bylaw applies to all residential, commercial and industrial properties and municipal properties.

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Any person who contravenes any provision of this bylaw is guilty of an offence and is liable upon conviction to a fine as provided for under the Provincial Offences Act. There is one exemption in the bylaw for the watering of newly-placed sod. Further, the bylaw does not apply to properties that use a well. Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4751 * bylawdept@aurora.ca 8 www.aurora.ca/bylawservices

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Resident’s Guide 2015 • Aurora Living • 39

Website Visit the Town of Aurora’s website at www.aurora.ca

Winter Street and Sidewalk Maintenance – See page 30 (Snow Removal)

Y Yard Waste – See page 35 (Waste/Recycling) Youth Programs The Parks & Recreation Services department provides those 12 to 18 years of age with an opportunity to enjoy a wide variety of youth and community developmental programs that meet their current needs in a safe and supervised environment. A wide variety of activities are available throughout the year, including weekly “Dinner and a Movie” events. Town of Aurora Parks & Recreation Services department

( 905-726-4760 8 www.aurora.ca/youthprograms

Zoning The Town of Aurora Comprehensive Zoning Bylaw is prepared by the Planning & Development Services department and is enforced by the Building & Bylaw Services department. This bylaw implements the Official Plan policies and identifies permitted uses for each property within the Town along with restrictions, siting and building specifications such as minimum setbacks from property lines, maximum lot coverage, height restrictions and other zoning standards. Town of Aurora Planning & Development Services department

( 905-727-3123 ext. 4226 Town of Aurora Building & Bylaw Services department

( 905-727-3123 ext. 4390 or 4394 8 www.aurora.ca/zoning

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40 • Aurora Living • Resident’s Guide 2015

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AURORA Office 905.727.3154

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Resident’s Guide 2015 • Aurora Living • 41

Your Mark

r a d n e l a C

Monday

february

Arctic Adventure Bundle up and take in some great outdoor activities at Aurora Town Park such as snowshoeing, skating, live entertainment, professional ice carving and ‘snow’ much more!

Saturday

april

The Anti-Litter Day is an annual “clean up” event each spring. Participants clean up identified “hot spots” for litter across Town. A volunteer “thank you barbecue” follows in Aurora Town Park.

may

Saturday

april

23 & october24 Saturday

april11& april 12& april13

Every Easter, The Town of Aurora and the local Girl Guides provide a day of fun and “egg-citement” for local children. In addition to the hunt for eggs, make-and-take crafts are available to all egg hunters and much more! Tickets must be purchased in advance for this very popular event.

2015

Do you have questions about Town programs or services? Want to pick up a copy of the latest Parks & Recreation Program Guide, a brochure or a form? Drop by The Town of Aurora booth. Town staff will be on-hand to answer your questions. This year, the Aurora Home Show takes place at the Stronach Aurora Recreation Complex. Please note, the Aurora Home Show is organized and presented by the Aurora Chamber of Commerce.

may

Each year The Town of Aurora honours many community groups and volunteers who make Aurora a place we are proud to call home! This year, the Citizen of the Year Award will be presented at the Community Recognition Awards Ceremony in May. Nomination forms for Citizen of the Year and the Community Recognition Awards are available at Aurora Town Hall and on our website.

2015

Sunday

Aurora Home Show

Saturday

Community Recognition Awards/ Citizen of the Year Award

june

Saturday

Friday

Easter Egg Hunt

may

Anti-Litter Day

Saturday

events

2 & MAY 3 Sunday

Aurora Art Show and Sale Each spring, in association with the Society of York Region Artists, The Town of Aurora hosts a juried art show and sale at Aurora Town Hall. For all art enthusiasts, this is a must-see event featuring more than 200 pieces of artwork. Amateur and professional artists from Ontario will be displaying their original two- and three-dimensional artwork. Admission is free!

Sunday

june

Electronic Waste Recycling Event

Town of Aurora Academic Achievement Awards

Aurora Chamber Street Festival

Our one-stop electronic waste recycling event! Drop off your unwanted or obsolete electronic devices to 9 Scanlon Court and save them from ending up in a landfill.

The Town of Aurora’s Academic Achievement Award is an annual award given to two graduating students from each Town of Aurora high school to honour their significant academic achievements. Students are selected from their respective high schools and each is presented with an award by either the Mayor or a Member of Council at their graduation ceremony.

The Aurora Chamber Street Festival takes place on Sunday, June 7 from 11 a.m. to 5 p.m. on Yonge Street between Wellington Street and Murray Drive. The festival is family-friendly and for all ages. Admission is free! Check out The Town of Aurora’s booth. Town staff will be on-hand to answer your questions. Please note, the Aurora Chamber Street Festival is organized and presented by the Aurora Chamber of Commerce.

Thursday

june

Pan Am Torch Relay The Town of Aurora has been named a major celebration community as part of the 2015 Pan Am Games. The torch relay will pass through Aurora on Thursday, June 25, followed by a celebration at Lambert Willson Park.

42 • Aurora Living • Resident’s Guide 2015

Tuesday

june

30 & july 1 Wednesday

Celebrate Aurora and Celebrate Canada The fun begins on June 30 at Town Park with the popular “Dance in the Park” event. The celebration continues on July 1 with a Canada Day Parade travelling south on Yonge Street, followed by a celebration at Lambert Willson Park with live entertainment, familyoriented activities and much more. The day ends with a spectacular fireworks display!

Every Wednesday

july & august

2015

Concerts in the Park Beginning Wednesday, July 8, The Town of Aurora hosts a series of free evening concerts at the outdoor bandshell in Aurora Town Park. For your comfort, we recommend that you bring lawn chairs or a blanket. No alcoholic beverages are permitted.

july 10 & JULY 11

july, aug. & sept.

Theatre in the Park

Movies in the Park

Enjoy Shakespeare in the park! The Humber River Shakespeare Theatre Company will be presenting a live theatrical performance.

The Town of Aurora takes movie watching to a whole new level by taking it outdoors! Town Park is the place to be, under the stars watching a movie on a giant screen. For your comfort, we recommend that you bring lawn chairs or a blanket. No alcoholic beverages are permitted.

Saturday

Friday

2015

Doors Open Aurora

sept. 11 & sept. 12 & sept. 13

Thursday

Doors Open Aurora

Ribfest

Colours of Fall Concert

The Town of Aurora invites you to discover a part of Aurora you may not have seen before! Each year The Town of Aurora’s Planning & Development Services department organizes the popular Doors Open Aurora event. This free community event offers the public a rare opportunity to explore historical sites, many not normally open to the public. Participants are able to tour buildings, take guided walking tours and view special exhibits and displays.

The tastiest event of the year happens in September when The Town of Aurora hosts Ribfest at Machell Park. Enjoy mouth-watering ribs prepared by professional award-winning rib teams. This event also features a beer garden, live entertainment and children’s activities.

As the leaves turn colour in the fall, enjoy our last concert of the year in beautiful Town Park. This event features fiddling, pumpkin carving, live entertainment and an old-fashioned community corn roast.

Saturday

august

Saturday

october

Friday

Saturday

november

Saturday

Sunday

october

Wednesday

december

A Haunted Forest

Santa Under the Stars Parade

Tree Lighting Ceremony

The last Saturday before Halloween, Sheppard’s Bush is full of ghosts and goblins! Come and join us for a spooky night filled with haunted trails, ghost tales, witches brew, a bonfire and many more scary surprises. Tickets must be purchased in advance for this very popular event.

Each November, Aurora hosts one of Canada’s few nighttime parades. Thousands of spectators line both sides of Yonge Street as Santa proclaims a new holiday season.

The Town of Aurora hosts the official tree lighting ceremony at Aurora Town Hall to kick off the holiday season. Enjoy caroling, hot chocolate, make-and-take ornaments, the official lighting of the tree and a visit from Santa Claus. Don’t miss this fun family event!

Monday

december

Thursday

december

Aurora’s Borealis Tree Lighting

Family First Night

Join us for the tree lighting kick-off at Aurora Town Park! The trees are lit every evening from 6 p.m. to 11 p.m. until February 15, 2016. Enjoy skating under the lights on a giant outdoor ice skating rink. *Weatherdependent

Ring in the New Year and celebrate with family at the Aurora Family Leisure Complex! Held on December 31, this event offers free public swimming and ice skating, wagon rides, a bonfire, free hot chocolate and children’s entertainment.

Concerts in the Park

PLEASE NOTE, WE RESERVE THE RIGHT TO CANCEL, AMEND OR CHANGE ACTIVITIES. ALL EVENTS ARE SUBJECT TO CHANGE. PLEASE VISIT www.aurora.ca FOR UP-TO-DATE INFORMATION. Resident’s Guide 2015 • Aurora Living • 43

Community Directory Churches Aurora Cornerstone Church ...........................................................................905-841-8883...................... www.auroracornerstone.ca Aurora United Church......................................................................................905-727-1935.................... www.auroraunitedchurch.ca Bahá’í Community of Aurora...........................................................................905-727-2980..........................www.bahaisofaurora.org Christ Evangelical Lutheran Church................................................................905-727-3311.............................. www.blessaurora.com Faith Fellowship Baptist Church of Aurora......................................................905-392-5919...................www.faith-baptist-aurora.org Mission catholique Saint-Frère-André.............................................................877-974-7455..........................................www.ccrys.com Our Lady of Grace Roman Catholic Church....................................................905-727-4594.........................www.ourladyofgrace.com St. Andrew's Presbyterian Church...................................................................905-727-5011............www.standrewspresbyterian.com The Campus Church.........................................................................................905-727-4985................................. www.the-campus.ca Trinity Anglican Church....................................................................................905-727-6101................................ www.trinityaurora.ca

Government Lois Brown, MP................................................................................................905-953-7515.................................... www.loisbrown.ca Chris Ballard, MPP............................................................................................905-750-0019.....................www.chrisballard.onmpp.ca Regional Municipality of York..........................................................................905-895-1231..............................................www.york.ca Province of Ontario..........................................................................................416-326-8555.........................................www.ontario.ca Government of Canada................................................................................1-800-622-6232.........................................www.canada.ca

Health Services Canadian Blood Services.............................................................................1-888-2-DONATE............................................www.blood.ca Canadian Mental Health Association, York Region Branch............................905-841-3977...................................www.cmha-yr.on.ca Centre for Addiction and Mental Health.........................................................416-535-8501............................................www.camh.ca Community Care Access Centre......................................................................905-895-1240 . ....................www.healthcareathome.ca Ontario Health Insurance Plan (O.H.I.P.).......................................................1-866-532-3161.............................. www.health.gov.on.ca Ontario Ministry of Health and Long-Term Care.........................................1-866-532-3161.............................. www.health.gov.on.ca St. Elizabeth Home Health Care.......................................................................905-940-9655.......................... www.saintelizabeth.com Telehealth Ontario . ......................................................................................1-866-797-0000.............................. www.health.gov.on.ca York Region Health Connection ..................................................................1-800-361-5653..............................................www.york.ca

Hospitals Southlake Regional Health Centre (Newmarket)............................................905-895-4521..................... www.southlakeregional.org Mackenzie Health (Richmond Hill) .................................................................905-883-1212.........................www.mackenziehealth.ca Markham Stouffville Hospital (Markham).....................................................905-472-7000 .........................................www.msh.on.ca

Helplines and Distress Centres AIDS Hotline Ontario.....................................................................................1-800-668-2437.............................. www.health.gov.on.ca Drug and Alcohol Helpline ...........................................................................1-800-565-8603..............www.drugandalcoholhelpline.ca Kids Help Phone............................................................................................1-800-668-6868.............................www.kidshelpphone.ca Ontario Poison Centre...................................................................................1-800-268-9017................ www.ontariopoisoncentre.com Problem Gambling Helpline..........................................................................1-888-230-3505.......... www.problemgamblinghelpline.ca Victim Services of York Region.........................................................................905-953-5363....................www.victimservices-york.org Women’s Support Network of York Region....................................................905-895-3646............www.womenssupportnetwork.ca Yellow Brick House Emergency Women’s Shelter........................................1-800-263-3247.......................www.yellowbrickhouse.org

Registered Ratepayer Associations Highland Gate Ratepayers Association Inc.....................................................David Newton . ...............davenewton@pes-global.com Town Park Area Residents (formerly H.E.A.T., Wells St. Neighbours)............. Anna Kroeplin.......................townparkarea@gmail.com Ratepayers of Yonge Street South (RAYS)..............................Warren McClure/John Greene... wmcclure@rogers.com /jagreen5fp@aol.com The Ratepayers of the South East Quadrant of Aurora (SEQAR).................... Joanne Russo......................... russo@russocanhelp.com

For more information about the Registered Ratepayer Associations, please contact The Town of Aurora’s Deputy Clerk at 905-727-3123 ext. 4227 If your organization would like to be listed in future editions of Aurora Living, please send your information to The Town of Aurora’s Corporate Communications department at communications@aurora.ca 44 • Aurora Living • Resident’s Guide 2015

Frequently Called Numbers Town of Aurora (Town Hall).......................................................905-727-1375 Animal Control / OSPCA ...........................................................905-898-7122 Aurora Public Library ................................................................905-727-9494 Aurora Chamber of Commerce.................................................905-727-7262 Aurora Community Centre........................................................905-841-2371 Aurora Cultural Centre .............................................................905-713-1818 Aurora Family Leisure Complex................................................905-841-7529 Aurora Seniors' Centre..............................................................905-726-4767 Canada Post............................................................................ 1-866-607-6301 Central York Fire Services (Administration) ............................905-895-9222 GO Transit...................................................................................416-869-3200 Hydro (PowerStream) ........................................................... 1-877-963-6900 Lake Simcoe Region Conservation Authority..........................905-895-1281 Police (York Regional) Non-Emergency................................ 1-866-876-5423 Regional Municipality of York...................................................905-895-1231 Stronach Aurora Recreation Complex......................................905-726-4770 York Region Transit (VIVA).........................................................905-762-2100 York Region Transit (VIVA) Access Bus/Mobility Bus ..............905-762-2112 Emergency.................................................................................................9-1-1

RE/MAX HALLMARK YORK GROUP REALTY LTD. BROKERAGE

QUALITY FIREPLACES GOURMET GRILLS OUTDOOR LIVING HOME COMFORT & DECOR

15483 Yonge Street, Aurora

905.503.2503

www.topfire.ca

Raz & Mae Khamissa, owners of Omars Shoes oes

Independently Owned and Operated

Bernadette McSorley BBA,ABR Sales Representative

Your local real estate professional, with over 14 years experience. Your satisfaction is my success! Contact me for complimentary stats on recent sales in your neighbourhood or a market evaluation of your home.

t: 905.727.1941 • c: 416.998.8173 f: 905.841.6018 • e: bmcsorley@trebnet.com

SHOES EST. 1970

Family Business Celebrates 45th Year In Aurora For 45 years, Omars Shoes has been the destination of choice for Aurora and area residents looking for comfortable, stylish footwear for the entire family. It all began in 1970 when Omar and Amina Khamissa opened their modest “Ma & Pa” outlet in a 1200 sq. ft. store. Now operated by Raz and Mae Khamissa, Omars boasts a staff of seasoned, professional shoe-fitters, happily operating in a 7,000 sq. ft. centre for fashionable footwear, that has sustained its leading reputation by offering customer service, knowledgeable staff, quality products and greater selection. A history of helping to ease common foot problems has added to Omars smalltown, retail family tradition. Their secret to success is simple Service, Selection and Dedication to their valued customers.

Omars goes that extra step to ensure that children are carefully measured and fitted with good quality shoes that provide room to grow. The selection of shoes for men and women in medium, wide and extra wide sizes is among the largest in the Greater Toronto area. Omars is known for its comfortable shoes, and specializes in fitting shoes for orthotics. Omars’ staff members are dedicated to providing the correct fit and shoe for your foot. Omars carries many top brand names such as Rockport, Birkenstock, Clarks, Bostonian, New Balance, Bogs, Merrell, Cougar, Sorel, Uggs and many more. Now under the same roof - 5 Below Jeans & More. Specializing in jean fitting for both men and women and offering great service and selection.

Ask about our Kids Club! Earn FREE shoes.

14800 Yonge St. • Aurora Shopping Centre 905-727-9391 • www.omarsshoes.com Resident’s Guide 2015 • Aurora Living • 45

Giving Back to the

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As a community-based media group reaching more than 300,000 households, we take seriously our responsibility to support community initiatives that help make York Region a great place to live, work and play. We support a wide variety of causes including health care and research, social services, education, arts and culture, community festivals, the environment, youth initiatives, volunteerism and much more.

46 • Aurora Living • Resident’s Guide 2015

Resident’s Guide 2015 • Aurora Living • 47

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15105 Yonge Street, Suite 100, Aurora Ontario’s ONLY...

ISO 9001:2008 REGISTERED Residential Real Estate Ofﬁce *based on IMS Stats, Aurora Offices

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48 • Aurora Living • Resident’s Guide 2015