FIT Department Team Leader - Ireland

FIT DEPARTMENT LEADER

DEPARTMENT TEAM LEADER – FIT Ireland Person Specification:

Being a motivational team leader, good communicator, having commercial awareness and a commitment to deliver results. People friendly able to connect with diverse staff, managers and management. Responsibility taker and self-motivated, a driver of improvements. Strong commercial & financial acumen, understanding of profit, loss and cost management.

Ability to understand and set their own agenda, autonomously with a proactive ‘can do’ attitude, carrying a sense of urgency. Ambitious, growth minded, has focus and is sales growth driven

Job requirements:

Strong people management expertise, ability to multitask and delegate. Proven track record working in the tourism industry. Sales and market development experience.

Job specification:

Leadership and management of both staff and processes to ensure the efficient and profitable running of a large FIT department and staff. Sales growth development. Growing revenue and margins into Ireland, as well as enhancing the awareness, reputation and profile of the company in the defined territory.

Reports to:

Commercial Head of FIT

Key Responsibilities, Tasks and Expectations: 

Lead and motivate Ireland FIT sales and operational department staff, ensuring targets are met, and constantly improving efficiencies and processes within the department

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Developing and delivering a pipeline of new prospects and against this delivering preagreed revenue targets annually and quarterly. This includes developing and influencing tours and products suitable for the client and profitable sales.

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Building effective profitable relationships with clients in order to encourage new and additional business and carving out a share of the clients business for markets and products we offer.

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Understanding the market and the competitive landscape and pressures, and working with the client to grow their business and our business with them, also by achieving Synergies Sales across the Tour Partner Group

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Ensuring price and margin of our offer is competitive and profitable, within the company's pricing and margin guidelines

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Understanding the clients’ sales cycle, ensuring we are quoting for the right business at the right time in order to maximise our share of the clients’ overall business and to help grow the clients’ overall business

Main duties

Tour Partner Group Ireland (a trading name of Irish Welcome Tours Ltd) ∙ Blackthorn Exchange, Bracken Road ∙ Sandyford, Ireland ∙ D18 W6N4 +353 1 293 3000 ∙ info@tourpartnergroup.com ∙ www.tourpartnergroup.com

FIT DEPARTMENT LEADER            

Notes:

Supporting the Commercial Head of FIT in the fulfilment of his/her duties.

Sales and Team leadership and people management (recruitment & retention) Client & market development for new and existing markets Technical Development, managing and improving internal systems, client interface and process development (including IT, CRM, Tourplan).

Product development for present & future sales growth in liaison with contracting.

Creation and delivery of agreed UK and Ireland sales & cost targets, tracking progress Delivery and measurement of client service levels specifically for identified key clients.

Meeting and setting of KPI’s as agreed from time to time with the Line Manager.

Monthly reporting for trading and executive leadership Effective and regular liaison within and across departments and offices UK and Ireland Travel to UK/Dublin offices on a regular basis for team leadership responsibilities.

To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.).

Some overtime [evening and weekends] will be necessary to ensure the smooth running of the department. No payment will be made for this but time in lieu will be accorded for weekend and Bank Holiday work. Willingness and ability to do this is mandatory. This is explained in full in our Employee Handbook. You will be required to give your mobile phone number to clients so they can contact you in an emergency.

This job description is intended only as a guide to the main responsibilities and it in no way intends to restrict any individual in the performance of other duties as may be required by the Company

Tour Partner Group Ireland (a trading name of Irish Welcome Tours Ltd) ∙ Blackthorn Exchange, Bracken Road ∙ Sandyford, Ireland ∙ D18 W6N4 +353 1 293 3000 ∙ info@tourpartnergroup.com ∙ www.tourpartnergroup.com