Touchpoint Vol. 5 No. 3 - Beyond Necessity, the Beauty of Service

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Touchpoint Vol. 5 No. 3 - Beyond Necessity, the Beauty of Service

Published on Jan 15, 2014

Excessively business-minded and overly practical approaches to service design may well prove harmful to the whole field. Beauty is part of meaningful living. When one tries to ignore its delicate power, the aesthetic transcends towards the nondescript and unknown in-betweens. Touchpoint is published three times each year by the Service Design Network. It brings together those practicing, learning and teaching service design, and each issue provides in-depth coverage of a specific theme, accompanied by regular sections. Free access to Touchpoint is one of the many benefits of membership to the SDN. To learn more, visit https://www.service-design-network.org/membership.

Service Design Network

Stories inside

5 min read

Work-based Learning in Service Management

The growth of the service industry has placed higher education for business at a crossroads. This article deals with the starting points for the establishment of a new Bachelor of Business Administration Degree Programme at the Lahti University of Applied Sciences, in Southern Finland, to meet the challenge of the growing importance of service expertise.

5 min read

Meet the service designer(s): Erik Spiekermann & Pia Betton

This interview poses questions drawn from this issue's theme to Erik Spiekermann and Pia Betton, who are colleagues at the Berlin office of Edenspiekermann. Interview by Jesse Grimes.