Welcome Magazine

Welcome to Jersey Post

Table of Contents

Page 1: Our Story

Page 2: Lets get you started!

Page 3: What you need to know

Page 4: The Executive Team

Page 5: The Executive Team

Page 6: Walk Through Business Units

Page 7: Walk Through Business Units

Page 8: Walk Through Business Units

Page 9: Vaiie Insights

Page 10: Our Story – JPGL

Page 11: The People Strategy

Page 12: The People Strategy – Insights

Page 13: Reward & Recognition

Page 14: Simply Health

Page 15: Simply Health Claiming

Page 16: Help @ Hand

Page 17: Employee Benefits

Page 18: Delivered Magazine

Page 19: Jersey Post Helpdesk

Our Story – Jersey Post

Established in 1969, and incorporated from the local government in 2006, Jersey Post now operates a network of 19 post offices across the island.

In addition, Jersey Post provides postal delivery services to all Jersey households six days a week.

Sitting alongside our post office and delivery networks, is a range of complementary business services that enable Jersey Post to provide a full suite of postal products and services for businesses of any size and sector.

These include bulk mailing and associated support services, as well as digital print and data management.

More recently, working with our global partner network of over 190 countries, Jersey Post has developed a comprehensive range of specialist, worldwide distribution routes.

As part of our own recent business expansion, we now have established trading locations outside of the Channel Islands including Newark and Chicago in the US, Hong Kong as well as in the UK.

This expansion enables us to provide on and offIsland logistics management for any size, or type of item, to support our clients’ own business development and growth.

To see our full company structure, please visit RedNet - March 23 Org Chart.pdf - All Documents (sharepoi nt.com)

Let’s get you started!

Welcome to the guide that will empower you with all the essential knowledge to embark on a path to success within Jersey Post. You will undergo a training program that will equip you with the necessary skills to navigate seamlessly through our organization. By the end of this training, you will not only be well-versed in our policies but also possess an understanding of your working environment, familiarize yourself with each business unit, and gain invaluable insights into our key strategic initiatives.

Prepare to embark on a transformative journey that will propel you towards excellence in Jersey Post, armed with a wealth of information and expertise that is instrumental to your success.

Welcome to Jersey Post and congratulations on your new role! We are thrilled to have you as a part of our growing global business.

Mark Siviter, CEO

Your induction/probation period will last for 20 weeks and during this period, after 10 weeks, a meeting will be arranged with your manager. Your manager will offer invaluable guidance and constructive assessment of your performance, while giving you the privilege to articulate your thoughts, impressions, and any suggestions as you settle into your esteemed position.

Training

As part of Jersey Post’s induction process, you will have four online courses to complete which will be rolled out over your first week. These will be completed on our internal training platform, MetaComplaince.

The courses consist of a short video and a declaration to show that you have read and understood everything.

These 4 courses are;

Your first 3 weeks

Week 1:

• Enjoy a tour of the business.

• Introductions to your manager and colleagues within the team.

• Complete mandatory induction videos and compliance courses.

Other useful information

Email

You will also be required to complete our in-house training courses within your first 4 weeks in your new role.

Week 2:

• Understanding your roles, responsibilities and expectations throughout the probationary period.

• Highlight training needs (If Applicable) with your manager.

• Insights into our key computer systems, E.G Clear Review, Time Management System.

Week 3:

• ‘Fully complete New Employee Induction Checklist’

• Understand our key strategies and have the option to join our Committees, to help improve our business.

• Insights into our Reward & Recognition scheme.

Every employee will be provided with a personalised email address. This email account will serve as a gateway to an array of essential resources, enabling you to stay aware of crucial developments within the organization and connect with individuals.

RedNet - RedNet

Familiarise yourself with our internal communication platform. It serves as a central hub for information, collaboration, and engagement within our organization.

Policies

We have crafted a diverse range of policies, tailored to safeguard the interests of both the organization and every cherished member of our dynamic team.

Company Policies

ID Badge

Every Jersey Post employee is provided with an ID Badge, with a photo of yourself. This is linked to your unique employee number which will be used to clock in and out. This ensures we can track employee attendance and follow our fire safety procedures.

1. Discrimination Training

2. Health & Safety

3. Information Security

4. Security Policy

5. Fire Evacuation

6. Manual Handling (if applicable to role)

7. Knowing your way around the building

What do you need to know?

The Executive Team

Mark joined as CEO on 1 June 2022. He has extensive experience of the global logistics and mail industry, working in the UK, Europe, and South Africa

Maxine has over 20 years of commercial accounting experience within the service industry and has a wealth of knowledge of the Global Logistics and Mail industry.

As a Chartered Global Management Accountant, Tim has a wealth of experience with 15 years in board-level commercial finance roles.

Julie has over 30 years of experience in the postal industry delivering largescale people and technology change initiatives within front line services.

Steve has over 34 years of experience working in HR. He moved to Jersey in 2008 as the HR Director for RBS International, a multijurisdictional business with over 2,500 employees

Dave has extensive experience in the logistics industry, living and working in both the US and Asia and has set up freight forwarding and distribution operations in the Netherlands, Romania, Mexico, China, Singapore and Brazil.

Julie Thomas Managing Director of Postal & Logistics

Steve Scott Human Resources Director

Dave Wilson Managing Director, JPGL

Mark Siviter Chief Executive Officer

Maxine Dunn Interim Chief Financial Officer

Tim Barnes Chief Financial Officer

The Executive Team

Lee Bosio

Managing Director, Vaiie

Lee has over 15 years' experience in the marketing and digital sectors, holding senior positions within the financial industry, as well as heading up two digital agencies. Lee is responsible for the creation and implementation of digital strategy.

David McGrath

Group Marketing Director

David is an award-winning chartered marketer with over 25 years’ experience in marketing, communications, and public relations. David has worked in senior positions across a wide range of sectors delivering clear strategic, creative, and digital solutions.

Nigel Arkwright Chief Information Officer

Over the last 30 years, Nigel has held technology leadership roles in blue chip logistics and parcels organisations including Tibbett & Britten (now part of DHL), Parcelforce Worldwide and the Unipart Group where he developed a keen interest in continuous improvement methods.

A Quick Walk Through the Business Units

HR & Payroll

The HR Department stands as a pillar of support and guidance for the entire workforce of Jersey Post throughout their employment journey.

HR manage the career opportunities within the business and assess talent through performance appraisals and rewarding employees accordingly. Employee terminations also fall under HR’s remit including resignations, performance related dismissals and redundancies.

Payroll is responsible for processing individual salaries both on a weekly and monthly basis which involves the payment of bonuses, severance pay, overtime, wages, reimbursements, holiday pay and deductions.

Finance

The Finance team at Jersey Post plays a vital role in providing comprehensive financial advice and support to the entire management structure of our organisation.

The Finance team has the responsibility of generating accurate and insightful financial information for the entire group. This includes the formulation of the annual budget, production of monthly management accounts, and the creation of the annual report and accounts.

With their skills and expertise, the Finance team ensures that financial operations run smoothly, transactions are handled with precision, and financial information is reliable and transparent. Their efforts are instrumental in maintaining the financial health and stability of Jersey Post.

Business Services

The role of our Business Services team is to support all Jersey Businesses in providing, postal, collection and delivery solutions. The product and services we offer include:

 Timed collection and time delivery

 PO Box and JE1 postcode

 Digital Scanning

 Response Services –business reply and Freepost Licences

 Corporate Mailroom –We frank customer’s mail

 Post Account

 Direct2Homes Leaflet Drop

 FedEx Courier Services –alternative delivery services, not using the postal next work

 Special services (such as Bloods collection)

To find out more about our Jersey Post products, please visit Product Hub (sharepoint.com)

A Quick Walk Through the Business Units

ICT is an internal department providing technical services across the Jersey Post Group related to Communications & Networking, IT Infrastructure, Data Management, Software Engineering & Support and Information Security.

Jersey Post utilises a Private Cloud infrastructure hosted on its own Data Centre and with Jersey Telecom. Services to Jersey Post employees are provided through the internal IT Help Desk during working hours, with a 24x7 on-call service for critical issues.

The department provides software support and engineering for hi-tech postal automation equipment and allied with this are data management services, including database management, reporting and business intelligence.

Group Corporate Governance

The Group Corporate Governance function was established to provide a more formal structure and framework for managing the business and supporting Jersey Post’s business growth and long-term success through appropriate, transparent and sustainable controls. At a high level, Corporate Governance identifies who can make decisions, who has the authority to act on behalf of Jersey Post and who is accountable for Jersey Post’s performance.

Good corporate governance demonstrates to the board and its key stakeholders that Jersey Post and group companies are well managed operating within legal and ethical parameters in a sustainable way for the benefit of stakeholders, including shareholders, staff, clients and customers, and for the good of wider society.

Marketing & Philatelic

The Marketing Department is responsible for advertising all aspects of the business and driving customer engagement. They are also responsible for internal and external communications relating to the business.

Jersey Post has been issuing its own stamps since becoming an independent postal administration in 1969.

The Jersey Post Philatelic Team is responsible for the design, production and marketing of all postage stamp products and a range of other collectables. The team works closely with specially commissioned illustrators, designers and photographers to create miniature works of art, producing around 15 different stamp issues each year.

A Quick Walk Through the Business Units

Postal Operations

Fleet & Facilities

Our Postal Operations team consists of approximately 250 skilled and dedicated employees. This department is trusted with the responsibility of efficiently processing, delivering, and sorting all packets, parcels, and letters.

Operating six days a week, our team ensures the seamless transportation and distribution of these essential items to a vast network of residences and commercial establishments.

Our team utilises the most appropriate modes of transportation. Whether on foot, by bike, or in a well-equipped van, our diligent employees guarantee the timely completion of each delivery, ensuring that our customers receive their packages with utmost reliability and efficiency..

Their role is to support the maintenance and upkeep of our electric bike fleet and handle minor repairs for our van fleet, we have a dedicated and skilled maintenance team. By having an in-house maintenance team, we can swiftly address any issues that arise, ensuring the continuous operation and optimal performance of our fleet.

At Jersey Post, we are committed to adopting sustainable practices and investing in environmentally friendly alternatives. The introduction of electric vans and the expertise of our maintenance team exemplify our dedication to creating a greener and more efficient postal delivery service.

Who we are?

Vaiie services improve the process of client onboarding in regulated financial services. We aim to raise the standards in digital due diligence. Vaiie Identify sets a new global standard in trusted real-time remote identity verification.

Multi-jurisdictional workflows with predetermined KYC profiles

Validate residential addresses with enhanced accuracy and assurance

A new global standard in trusted realtime remote identity verification

Client communication management via traditional delivery, email, SMS or secure portals for a true omni-channel approach

AI driven, due diligence reporting with dashboard and risk indicators

Our Story - JPGL

As an evolution of the governmentbacked Jersey Post, our services are founded on over 50 years' postal, logistics, and eCommerce experience.

We've acquired a number of businesses to provide new commercial capabilities that separate us from the competition. By combining the experience of Jersey Post Global Logistics with HICs' 100 years of customs expertise and pan-global logistics provider, Fraser Freight's global forwarding - the JPGL brand was formed.

JPGL has trading locations on every continent, a network of worldwide distribution routes, and an extensive portfolio of delivery services. All accessible through a single point of contact to help you capitalise on cross-border eCommerce opportunities.

We offer:

 Three UK sites with a combined square footage of approximately 120,000sqft

 Trading locations in Asia, Europe, the USA, Latin America, Australia and the UK

 Access to 190 postal administrations around the world

 An experienced team who will work to implement the perfect solution

 A customer-centric approach that prioritises communication

We strive to stay at the forefront of our industry; tracking key trends to keep up to date with evolving customer expectations whilst continuing to grow our team and exceed client requirements.

JPGL combines our team's valuable experience with a comprehensive range of products and services to offer supply chain solutions.

The people strategy has been developed based on feedback from colleagues, which identified the two key priorities as being ‘wellbeing’ and ‘learning and development’.

We’ve recently developed strategies for both ‘wellbeing’ and ‘learning and development’ and work has commenced on implementing both. The third key priority outlined is the development of a ‘diversity and inclusion’ strategy.

Why do we need a People Strategy?

Developing a robust people strategy is critical in fostering the success of our organization. As we firmly believe that our business revolves around people, it is imperative to cultivate a workplace that not only provides a remarkable working environment but also nurtures a positive workplace culture. Our goal is to create a place where colleagues feel motivated, supported, and empowered to unleash their full potential each day.

A well-defined people strategy is the key to achieving this vision. It enables us to attract top talent, develop their skills and capabilities, retain their valuable contributions, and continuously inspire them to reach new heights. By strategically aligning our efforts towards building a great place to work, we foster an environment where every individual thrives and contributes to our collective success.

Our people strategy creates a strong foundation for cultivating a positive workplace culture. We believe that a collaborative and inclusive environment is essential for fostering innovation, creativity, and high-performance. By promoting teamwork, recognizing achievements, and encouraging open communication, we create a workplace where everyone feels valued, respected, and motivated to excel.

The people strategy is our ‘people roadmap’ for all Jersey Post Group colleagues.

The Learning and Development Committee is to ensure that learning and development interventions across Jersey Post are delivered in accordance with best practice, maximise inhouse learning capability, support innovate and cost-effective approaches to colleague development, and contribute to the continuous improvement of performance levels.

Jersey Post is committed to becoming a learning organisation where learning and ongoing development is at the heart of the business.

The Wellbeing Committee is to ensure that interventions across Jersey Post are delivered in accordance with best practice. Jersey Post pledges to provide initial, and ongoing, support and help for employees going through mental health problems, creating a culture with a focus on wellbeing needs, an open and honest workplace where line managers and employees can discuss mental health problems, and to ensure the necessary support is known and offered to employees when needed.

The Charity Committee has been created with the purpose of spearheading charitable initiatives in support of our annual charity. This shows our commitment to contributing to the welfare of the community and individuals facing challenges. The Committee organizes a range of events across both Jersey and the UK.

This year our chosen charity is Jersey Child Care Trust. Their vision is that every child should be able to access the nurture, care and learning they need to thrive.

If you’d like to get involved in any of these initiatives, please contact HR.

At Jersey Post, we believe in celebrating the exceptional efforts and hard work of our dedicated colleagues. We understand the importance of making our team members feel valued and appreciated. That's why we have introduced an exciting Reward and Recognition scheme that aims to recognize outstanding contributions within our organization. This scheme is designed to ensure that acts of kindness, exceptional performance, and extraordinary efforts that go beyond the day-to-day duties are not overlooked.

Each month, our esteemed Reward and Recognition panel, will carefully assess the nominations received. From these nominations, they will select a truly deserving individual who has displayed exceptional commitment and delivered remarkable results. This chosen individual will be honoured as the month's winner and rewarded.

We encourage you to actively participate in the scheme by nominating any colleague at Jersey Post who has recently gone above and beyond the call of duty. By nominating someone who has made a significant impact or shown extraordinary dedication, you have the power to show your appreciation and make a difference in their professional journey.

We value your input and ideas! Our HR Department is always open to new suggestions and feedback. We believe that your valuable insights can help us enhance the program, making it even more meaningful and impactful. So, if you have any thoughts or suggestions, please do not hesitate to drop us an email or visit us in person.

Join us in creating a work environment where achievements are celebrated, dedication is recognized, and excellence is rewarded. Together, we can make Jersey Post an organization that not only appreciates its employees but also strives to bring out the best in each and every one of them.

Want to start claiming money back towards your everyday health costs?

We are pleased to confirm that as part of your benefits platform, you have access to fast, easy and stress-free health cover.

Available once probation has been confirmed. To find out more, please visit here.

The Help@hand service is facilitated by Unum, a leading UK employee benefits providers with more than 40 years’ industry experience.

Help@hand’s remote GP, second opinion, mental health and physiotherapy services are provided by Square Health. Founded by doctors, Square Health have over 20 years of experience within the healthcare sector.

Help@hand’s life, money & wellbeing support service is provided by Lifeworks.

To activate your account please see the HR Department

Jersey Post Benefits

We believe that taking care of our employees goes beyond just a salary. We understand that a fulfilling work experience includes various aspects of life, and that's why we offer an array of exciting employee benefits to support you on your professional and personal journey.

As a valued member of our team, you will not only enjoy a competitive salary but also a comprehensive range of employee benefits designed to enhance your overall well-being. We consider your happiness, growth, and satisfaction to be our top priorities.

We understand the importance of work-life integration, and our employee benefits extend to areas that enrich your personal life as well. From generous annual leave and paid time off policies to family-friendly benefits, we want to ensure that you have the flexibility and support you need to maintain a healthy work-life balance.

Let us know your ideas, and together, we can continue to shape an exceptional workplace that meets the needs of our exceptional team.

DELIVERED

Delivered is Jersey Post Group's internal publication. It reflects how the business has transformed over the past decade and our reality as an agile business that spans five continents, delivers a wide range of services, and employs so many talented and dedicated staff members groupwide. Delivered introduces our network to some of the key players within our organisation, home in on the key issues and challenges our industry is facing and overcoming, celebrate our good news and help to bring together our family of Jersey Post Group businesses and professionals.

Each quarter year, you will receive a copy in the post and via email.

To read our previous Delivered Magazines, please visitJersey Post Group Magazine (sharepoint.com)

Jersey Post Helpdesk

The Jersey Post Helpdesk serves as a crucial support system within our organization, providing timely assistance and solutions to employees facing technology, HR and Marketing-related issues and requests. The implementation of this centralized portal serves as an efficient and effective solution for employees seeking assistance with specific requests.

By providing a designated platform for submitting inquiries, employees can easily navigate and access the appropriate channels, ensuring that their requests are promptly directed to the relevant individuals for action.

With a commitment to continuous improvement, this portal undergoes regular updates to maintain user-friendliness and alignment with the latest practices and procedures. By utilizing this professional and up-to-date system, employees can rely on a streamlined process that maximizes efficiency and ensures their needs are met with precision and promptness.

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