Illuminating & Eliminating Invisible Barriers to Performance
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eaders spend a great deal of time creating strategies, laying out short– and longterm plans to increase market share, improve net income, or simply retain customers only to have those best-laid plans run into unseen barriers. The types of barriers range from unforeseen expenses to a lack of motivation from employees.
Cornerstone’s Solutions
To uncover these hin-
drances to performance and deal with them effectively takes an ability to analyze factors within the organizational system. This is no easy task in the rapidfire corporate environment most of us live in. The barriers remain hidden to use because we can’t slow down enough to reflect and consider what is getting in the way of the plans we were sure would work. Exposing performance gaps requires a systemic approach that looks beyond the usual suspects, such as training and incentives. It is a common solution to re-
train or reprimand employees who are not meeting performance expectations, but we often fail to get to the real issue, which could be anything from an ineffective software program, a poor system of accountability, or a workflow that creates a bottleneck outside the control of the employee you’ve determined is a poor performer. The fact is, identifying gaps in human performance is not simple. It takes skill and a reliable process to evaluate the multiple factors that contribute to performance gaps.
-Performance Analysis & Strategy Development -Training & Knowledge Design & Facilitation -Enterprise Strategic Change Initiatives -High-Performance Leadership Coaching -Customer Experience & Loyalty Audit -Employee Engagement Assessment
Performance Improvement Strategy
How Cornerstone Gets the Job Done
Todd A. Conkright, MA, CPT: Owner/Consultant
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odd Conkright’s career has always centered on people. After a 10-year career in retail sales and management, where he regularly won sales contests through his clientele development skills, and effectively managed up to 30 Sales Associates, he transitioned to human resource management. As a human capital strategist, human performance analyst, instructional designer and learning facilitator he has helped organizations maximize their greatest asset: their people.
Before starting Cornerstone Global Training & Performance Solutions, Todd was an internal consultant for companies of 200 to 25,000 employees, initiating and implementing creative solutions to challenging performance and knowledge transfer issues. An intuitive problem solver, Todd has been instrumental in reducing turnover, improving talent sourcing, increasing knowledge retention and optimizing the customer experience. Todd earned a B.S. in Human Resource Management from Grace University and an M.A. in Organizational Leadership/Organization De-
velopment Consulting from Regent University. His master’s thesis explored the deployment of strengths-based and appreciative leadership in emerging cultures. He is President of the Omaha Organization Development Network board. He is also an adjunct instructor of human resource management and guest blogger for Linked2Leadership.com.
Industry Expertise -Manufacturing -Financial Services -Customer Service -Call Centers -Retail
As a Certified Performance Technologist Todd has the expertise to illuminate and eliminate invisible performance barriers, leading to net gains for your organization.
Contact us today to discover how we can make your employees the cornerstone of your organization and break down the invisible barriers to success! Cornerstone Global Training & Performance Solutions 15122 Camden Avenue . Omaha, NE 68116 402.650.4921 www.cornerstoneglobaltps.com