Lccsurvey june25

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Customer Satisfaction Survey

We know your time is valuable and we value your feedback and input. Please take a few minutes to tell us how we did. We appreciate your written thoughts most if you have the time. As a Thank You for taking the time, we will be donating $20 to the Vermont Foodbank. satisfaction low high

Transparency – LCC was open and honest through the whole process.

Communication – LCC staff communicated with me effectively.

TRANSPARENCY COMMUNICATION PARTNERSHIP

Communication – LCC kept me fully informed and aware of project progress and processes.

Partnership – I felt “part of the team” when working with the builders and designers of LCC.

Trust – I trust LCC.

Education – LCC answered all my questions, from basic to complex.

Budget – LCC worked within our budget and kept costs in line.

Expertise – LCC had the necessary expertise to build my project.

Problem Resolution – LCC staff addressed & resolved problems effectively. 909 Long Point Road North Ferrisburgh, VT 05473 802.999.6942 802.335.0271 info@lewiscreekbuilders.com www.lewiscreekcompany.com

Employees – The employees of LCC are professional.

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Subcontractors – The subcontractors of LCC are professional, skilled and organized.

Schedule – LCC managed the schedule of our project well.

Clean & Safe – The job site was kept clean and safe.

Energy – LCC made my house more energy efficient. In what way?

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Value – I am receiving a good value for my investment.

DIY – LCC was able to engage my skills and teach me new ones.

Likely to Recommend – I am likely to recommend LCC to a friend.

Area for improvement – In what area(s) do you think LCC could grow and improve?

Area of satisfaction – In what area(s) were you most satisfied with your experience with LCC?

Lead Source – How did you hear about LCC?

May we share your feedback with other potential clients?

Would you be willing to provide a testimonial for our Houzz profile?

Yes, I will.

909 Long Point Road | North Ferrisburgh, VT 05473 | 802.999.6942 | 802.335.0271 | info@lewiscreekbuilders.com | www.lewiscreekcompany.com

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