Llli eng llli nl yearbook 2014 lowres

Year Book 2014 Commitment to Grow

COORDINATING MINISTRY FOR ECONOMIC AFFAIRS THE REPUBLIC OF INDONESIA

YEAR BOOK 2014

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“Logistics makes food available, accessible and affordable�

PREFACE

Hereby we proudly present the Yearbook 2014 of the Living Lab Logistics Indonesia-Netherlands. After the (successful) start in 2013, we can look back at yet another dynamic year for LLLI-NL. In 2014 all Founding Partners and Participants contributed to the further development of the LLLI-NL, and new activities were developed and implemented. An important milestone was the signing of the Framework Agreement, clearly showing the commitment of all parties involved. A big step in the operational sense was the hiring of Living Lab Coordinator at the Netherlands Education Support Office (Nuffic Neso Indonesia) in Jakarta in order to strengthen the support structure of LLLI-NL. We would like to thank all triple-helix partners for their enthusiasm and contribution to the LLLI-NL in 2014 in particular and the collaboration between Indonesia and the Netherlands in general. We are already looking forward to an exciting 2015 in which we plan to strengthen our joint work in logistics and possibly expand to other areas.

Jakarta, February 2015

Mervin Bakker Director Nuffic Neso Indonesia

22 APR - JUN 2014 APR | 22 Commitment

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MAY | 30 Review And Look Ahead

ABOUT US:

JUN | 32 Closing The First Half Year

INTRO | 6 Living Lab Logistics Indonesia - Netherlands

PREFACE

REVIEW | 8 LLLI-NL Approach and Activities

ACTIVITIES 2014

2014 JAN - MAR 2014 JAN | 14 Looking Back And Ahead FEB | 18 Showing MAR | 20 Sharing

JUL - AUG 2014

LIVING LAB LOGISTICS INDONESIA - NL

JUL - AUG | 36 Self Assessment

14 36

CONTENTS

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CONTENTS 38 SEP - DEC 2014 SEP | 38 Back to Business OCT | 40 4Th Week Of The LLLI-NL NOV | 44 LLLI-NL is Recruiting DEC | 46 The Final Mile

56 THE GENERAL BENEFITS | 56 ACKNOWLEDGEMENT | 57

LLLI-NL FOUNDING PARTNERS AND PARTICIPANTS

TESTIMONIALS:

2015

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COMPANIES | 13 UNIVERSITIES | 21 STUDENTS | 31

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LIVING LAB LOGISTICS INDONESIA - NETHERLANDS

The purpose of the LLLI-NL is to contribute in a consistent way to the national agenda’s on logistics both in The Netherlands (Top-sectors Logistics / Dinalog and Agrofood) and Indonesia (National Logistics Blueprint Sistem Logistik Nasional / SisLogNas). Improving the labor market and professionalizing the logistics capabilities are major drivers for its agenda. It does so by improving the triple helix collaboration in both countries, and exchanging best practices on multiparty collaboration, applied research, education and labor market relevance in and between the two countries.

LIVING LAB LOGISTICS INDONESIA - NL

Indonesia, The Netherlands and Indonesian and Dutch companies are operating in an increasingly competitive environment (ASEAN and EU) and would like to attract better-educated and prepared employees and more applied and relevant research from universities.

Indonesian universities like to improve their relevance to society (business, government, people) by creating a better match between supply and demand on

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the labor market. They have a challenge to make education more labor market oriented, and research more applied.

Dutch universities of applied sciences like to improve the quality of education and graduates. One of their ambitions is to make education and research more applied, integrated and international. This is also in line with the internationalization objective of the top sector policy.

Based upon the ambitions in both countries three main subjects for the Applied Research / Activity Agenda of the LLLI-NL has been defined: • Supply chains of (fresh) food products, with explicit attention for remote areas; • Professionalizing the Logistics Sector and Profession; • Labor Market Issues (qualitative and quantitative).

LLLI-NL RESULTS 2013-2014 Participating Organizations: Founding Partners: 14 Participants: 7 Number of employees involved from these 21 organizations: 140 Indonesian, 100 Dutch Activities: • Number of activities started: 77 • Activities not started / cancelled: 2 • Activities finished: 38 • Activities in progress: 8 • Activities not yet started: 8 idea’s, 21 proposals

Students directly involved in LLLI-NL activities: • From NL: 1533 person-days (96 students including internship students) • From RI: 581 person-days (133 students including internship students) Funding: The LLLI-NL activities are for more than 90% funded by the participating organizations.

Agency-NL (RVO) and Nuffic subsidized nearly 10%.

Professionals directly involved in LLLI-NL activities: • From NL: 301 person-days • From RI: 1181 person-days

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LLLI-NL APPROACH AND ACTIVITIES LABOR MARKET & TALENT, APPLIED RESEARCH, DISSEMINATION

Within the Living Lab Logistics Indonesia – NL a growing by showing by doing approach is applied, captured in yearly cycles with plans, activities and results.

This approach was developed further in 2014, and we paid especially attention in developing applied research projects.

LLLI-NL: Smartly organized in yearly cycles…

Short Courses & Roundtables

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Cycle / Track

Involved

Main ac3vi3es

Valoriza3on / Dissemina3on / Community Development

Companies, Government, Universi3es

Publica1ons Tools Training / Seminars Educa1on modules

(Professionals)

(Applied) Research • Food Supply Chains • Logis1cs Service Providers

Companies, Government, Universi3es

(Professors & Researchers / Lecturers)

Exchanging best prac1ces Prototyping & Experiments

Labor Market & Talent

Companies, Government, Universi3es

Internship / Thesis assignments Student events Talent programs for employees

Founding Partners in LLLI-­‐NL Board Program Management & Support

Agenda SeKng Research, Collabora1on & Facilita1on Promo1on, Website & Social Media Events

(Lecturers & Students)

Program Management

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Applied Research & Aligning Research Agenda Pilots Execu1on Research Projects

Bachelor / Master Thesis internships Employee Exchange Guest lectures dll

Activities Cycle 1: Labor Market & Talent Most activities have been carried out by the LLLI-NL participating organizations themselves, but were supported and coordinated by LLLI-NL Program Management Team.

Activities in 2014 included: • The second cohort of thesis internships for bachelor / S1 students was organized. 7 Dutch students were involved in thesis internships on real life challenges at Samudera Indonesia in Jakarta, Pelindo IV in Makassar, Pelindo III / TPS in Surabaya and PT Ollop in Makassar and Ambon.

• 1 Dutch and 2 Indonesian students finished their thesis research at PT Ollop Ambon and reported their findings in January during a Roundtable at ITS. Their results were also used in discussions with several parties in Surabaya, including during a Focus Group Discussion at Pelindo III in January.

• One Dutch student did a thesis internship at HAN University of Applied Sciences in The Netherlands and continued with the Labor Market Survey.

• The internships were evaluated with the parties involved and preparations have been made to execute the internships again in 2015, with a stronger involvement of Indonesian universities, more students and more companies; • Several students in The Netherlands and Indonesia were provided with assignments related to the food supply chains in Indonesia;

•

•

•

•

A number of discussions were held on the competences required from fresh graduates, and how to develop a better collaboration between companies and universities.

A program was developed for existing employees of Indonesian companies studying in The Netherlands (international talent development program) to start as a pilot in 2015.

Several guest lectures and roundtables were provided by LLLINL at universities in Indonesia and The Netherlands A project was started on Air Cargo Hubs and Cargo Flows with 2 Master students from TUD during a 2 month mission starting November 2014 for Garuda Cargo and coached by Witteveen+Bos. This was also an experiment to see whether we could develop more short term project / internship accommodating Master students at companies.

Activity Cycle 2: Applied Research In 2014 various applied research project proposals were developed, fitting into the bilateral ambitions, and the capabilities of partners and participants.

The Applied Research Agenda was defined as: • Supply chains of (fresh) food products (Food Security), with explicit attention for remote areas; • Professionalizing the Logistics Sector and Profession; • Labor Market Issues (qualitative and quantitative).

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Several applied research projects were executed or under development, including: • Discussions with Wageningen University on developing collaboration to research the logistics / supply chains of poultry (West Java) and fish (Java, Kalimantan, Banka-Biliton); • To develop some knowledge of the poultry industry, a Master student from RUAS at ITB researched tthe Supply & Demand investigation on poultry industry (fresh chicken meat) in Indonesia. This was at the same time a pilot to see whether we could develop more internships for Master students at universities to develop applied research;

•

•

•

A food Secure Supply Chains proposal was developed with the Research & Development Agency of the Ministry of Transportation of Indonesia; A student from TUD executed some research for the Research Department of RUAS on supply chain mapping, tuna case Maluku; Risk mapping for spices Maluku – Rotterdam and coping with regulations and product risks (aflatoxine). Partially based upon the supply chain thesis research, this applied research project focused more on solutions.

Eastern Indonesia Eastern Indonesia consists of thousands of mostly small islands with relatively small population. Some of these areas are isolated and have limited sea transport networks. To secure sufficient food supply an adequate logistic system with sufficient transport, storage and processing capabilities is necessary. Insufficient insight in de demand for a logistics and transport infrastructure to secure food supply may lead to unsound or too late made decisions.

Indonesia has around 100 food vulnerable areas; around 80 of these are in Eastern Indonesia. The increase in food needs is faster than the increase in rate of production of food, mainly due to an increase in established and expected population growth. Clean drinking water in some areas is becoming a problem as is sufficient water for agricultural purposes. To secure sufficient food supply in this network of island besides securing the local production is essential.

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Several LLLI-NL parties are involved in this subject, like: • The Ministry of Transportation has ideas to develop pilots in North Maluku; • PT Ollop has been studying and upgrading their supply chain issues in and from Maluku; • Pelindo III + IV who cover together the ports in Eastern Indonesia and are both interested to map and support supply chains; • ITS who has a specific interest for Maluku region as a pilot area for developing shipping concepts; • Logistics Service Providers like Samudera Indonesia and Garuda Indonesia Cargo are both rethinking their service offerings for the next few years.

The LLLI-NL will continuously look for synergy in these ambitions and try to create new ways of collaboration and knowledge sharing to contribute to developments in the region. We see this effort as a ‘lab’ in itself.

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Activity Cycle 3: Dissemination, Valorization & Contribution to Society

•

• Several events were organized in 2014 to share the LLLI-NL philosophy and learnings with a wider audience.

The amount of activities increased in 2014: • With the Ministry of Transportation / Education & Training Agency we started developing a program to address logistics issues; • Focus Group Discussion at Pelindo III, Surabaya involving various stakeholders from government, industry and universities. Input from PT Ollop thesis research on the

• •

bottlenecks in Surabaya; Dinalog Annual Conference 2014: Discussion and presentation of LLLINL Yearbook 2013; Trisakti International Business School and Rotterdam University of Applied Sciences developed the third Compare & Contrast courses in The Netherlands for Pelindo III. Other Dutch LLLI-NL partners became involved as well in part of the program; LLLI-NL was represented at the Martec Conference at ITS; On several occasions the LLLINL shared their experiences with the wider public at seminars, conferences and roundtables organized by other parties in Indonesia and The Netherlands.

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Support: Program Management After some evaluation meetings in May-June 2014, Nuffic decided to support further developments of the Living Lab concept (including LLLI-NL) and made budget available to support program management activities at the Nuffic Neso Office in Jakarta.

Activities in 2014 included: • Organizing the Week of the LLLI-NL 28-30 April 2014 in Indonesia, including the Signing Ceremony on 29 April, a Talent Development meeting at IPC, a visit to the Ministry of Transportation, a workshop with Port of Rotterdam and a Research Day at Trisakti International Business School; • Organizing the Week of the LLLI-NL 27-28 October 2014 at RDM Campus in The Netherlands on 4 major subjects: Applied Research, Internships, Roadmaps and International Talent Programs; • Appointing a Living Lab Coordinator in Jakarta; • Growing the network and number of participants; • Communications including website, facebook page, twitter account and printed material; • Supporting operational arrangements, manuals and agreements.

Founding Partner Samudera Indonesia celebrated their 50th anniversary in 2014

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WHY COMPANIES JOIN Rudolf Saut (Director Human Resources Samudera Indonesia) LLLI-NL provides Samudera Indonesia with more cooperative relationships with the industry, universities and governments to improve the logistics system with more innovation ideas. It is a great collaboration program for the future.

Irfan Nugroho (Logistics Team Garuda Cargo)

Chair Ollong (Director PT Ollop) This living lab is providing us with the knowledge, background and network to provide better spices in Indonesia and abroad.

Henk de Bruijn (Director at Port of Rotterdam) The LLLI-NL provides a lot of opportunities in learning and experimenting with new ideas to create the ports of the future, in Indonesia and in The Netherlands.

By joining LLLI-NL Garuda Indonesia Cargo can share knowledge with other organizations from both countries.

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JANUARY 2014 ACTIVITIES with events LOOKING BACK AND AHEAD

7 JANUARY | Second Cohort Internships meet in Rotterdam On a cold day in Rotterdam the second cohort of thesis internships students met to get to know each other, exchange

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preparations and learning more about their future assignments and program in Indonesia.

20 JANUARY | PT Ollop meets at ITS The 2 ITS students Aditya Jiwandhono and Rikki Styadi and Dutch student Michiel Sijpkens, PT Ollong director Chair Ollong, Setyo Nugroho and other ITS staff had an intensive discussion about the thesis research results of the 3 students.

The research focused upon 3 major issues: • Supply chain Hila (Ambon) – Rotterdam by using the SCOR model

• •

Transportation from Hila (Ambon) up to Surabaya Processes in the port of Surabaya

Especially in the port of Surabaya a lot of practical knowledge was gained about the planning, organization, processes, testing (for import to EU) and fumigation.

Problems were identified and solutions provided.

21 JANUARY | Follow-up immediately…

The results of the PT Ollop study provided sufficient information to share with the Surabaya agent of PT Ollop and to discuss improving services and

collaboration.

Later that day the results were shared with Pelindo III staff.

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28 JANUARY | Seminar on Master in Logistics Management

Trisakti International Business School and RBS organized a mini seminar to discuss their Double Degree MLM Logistics & Maritime.

The key note speech was provided by Dr Nofrisel from Assosiasi Logistik Indonesia (ALI) on current issues facing the logistics situation in Indonesia.

The seminar was well attended

by LLLI-NL parties and others.

30 JANUARY | Focus Group Discussion Pelindo III and LLLI-NL organized a Focus Group Discussion at Pelindo III, Surabaya involving various stakeholders from government, industry and universities. Input from PT Ollop thesis research on the bottlenecks in Surabaya.

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The discussion resulted in several proposals to: • Increase productivity; • Strive towards zero waiting time; • Develop the hub port concept.

REPORT

Â

REPORT ON THE FOCUS GROUP / ROUNDTABLE DISCUSSION 30 JANUARY 2014 DRAFT Version 0.3

His report contains the activities and results of the Focus Group Discussion / Roundtable / Workshop Held in Surabaya, 30 January 2014

Frits Blessing, Program Manager LLLI-NL Mario Koetin, Trisakti International Business School Neneng Choirun Nisa, Pelindo III Tisna Prabamita, Pelindo III

FIX REPORT ROUNDTABLE MR.FRITS BLESSING-Draft Final.doc

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FEBRUARY 2014 ACTIVITIES with events SHOWING

4 FEBRUARY | Talking Fish with Wageningen University During a visit of the Wageningen University team to Jakarta we met for the first time to discuss their fish project in Indonesia. This offers opportunities for

mapping and improving the fish supply chain as well.

To be continued‌.

6-11 FEBRUARY | Site Visit Surabaya

LIVING LAB LOGISTICS INDONESIA - NL

During the NICHE project involving ITS, STC BV, Erasmus University and Rotterdam University of Applied Sciences a site visit was paid to the old port at Tanjung Perak

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New learning methodologies were introduced at ITS which was very much liked by the students‌Project oriented learning and real-life student research projects will also contribute to the LLLI-NL activities

17 FEBRUARY | “Kick Off Internships” The second cohort bachelor students from Dutch universities arrived in Indonesia for their 4-months thesis research project at companies in Indonesia. Those students were from Rotterdam University of Applied Sciences and NHTV University of Applied Sciences, in collaboration with ITB, ITS and Trisakti International Business School. Samudera Indonesia, Pelindo III / TPS, Pelindo IV and PT Ollop provided the assignments for the students. One master student was going to make an orientation study on poultry with ITB After the Kick-Off students went to Indonesian universities to get a further introduction.

Also first year alumni Robert Zwartbol came over to Jakarta to witness the start of the second cohort.

During a network lunch the first copy of the LLLI-NL Yearbook 2013 was presented to Dr. Elly Siaga, Director General of the Research & Development Agency of the Ministry of Transportation, Jakarta.

She said on the occasion: “We look forward to develop applied research projects together with the Living Lab Logistics partners. For the ministry these projects should lead to pilots and prototypes that can be used in food security logistics with a special focus on Eastern Indonesia”

Year Book 2013 An Organic Start but not from Scratch

COORDINATING MINISTRY FOR ECONOMIC AFFAIRS THE REPUBLIC OF INDONESIA

YEAR BOOK 2014

nuff ic

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MARCH 2014 ACTIVITIES with events SHARING

4 MARCH | HAS Panel 20 Students from HAS Den Bosch researched whether the business plans they developed in The Netherlands would be applicable in Indonesia.

Ideas ranged from solutions for aging farming population and sustainable

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use of horticultural products to making beverages from waste. LLLI-NL, Rabobank and the Dutch Embassy were in the panel. The discussions were a lot of fun.

FROM A UNIVERSITY’S PERSPECTIVE Titah Yudhistira (Senior Lecturer & Researcher at Institut Teknologi Bandung) All LLLI-NL activities bring us much closer to companies, and our students can have the experience to collaborate with international students in prominent logistics companies and the whole process brings us much closer with companies.

Jan Willem Proper (Professor at NHTV University of Applied Sciences) The LLLI-NL experience supports our insight in the international career perspectives for students and supports input to the curriculum development, the new challenges in the logistic profession, the opportunity for joint research and developing a network with partners in Indonesia.

The LLLI-NL partners seek their inspiration in the industry and in its students.

Mario Koetin (Program Director Trisakti International Business School) The LLLI-NL concept is a fine idea because it brings together universities, companies and regulators in order to enhance the capacity of the students and lecturers / researchers so the companies can benefit as well.

Together we can provide good input to the government. Students from Trisakti benefit from LLLI-NL because they have to collaborate with European students on real life issues.

Kuncoro Harto Widodo (Director Pustral-UGM) The participation of PUSTRAL in the LLLI-NL program is very important to contribute the knowledge of logistics and develop the innovations to support the government and industries to create the effective and efficient logistics system through a learning by developing environment.

Strengthening understanding, relationships and collaboration among the partners in LLLI-NL will help all the parties to optimize their participation in the program.

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APRIL 2014 ACTIVITIES with events COMMITMENT

1 APRIL | “Presentation LLLI-NL Yearbook 2013 at Dinalog Year

Event” The Yearbook 2013 was presented to Mr Arthur van Dijk, chairman TLN and Chairman of the International Platform.

The Dutch LLLI-NL Partners attended the Dinalog Year Event and held a progress meeting. This was a great opportunity to share the LLLI-NL with several representatives from Dutch companies, public bodies, universities and students.

LIVING LAB LOGISTICS INDONESIA - NL

22 APRIL | “Preparations at Agronic” A site visit was paid to Agronic Sukabumi to prepare for the Week of the LLLI-NL Activities and tasting local grown food and fish from the pond.

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WEEK OF THE LLLI-NL 28-30 APRIL During the Week of the LLLI-NL 28-30 April 2014 all Founding Partners gathered in Jakarta to share a week of discussions, signing agreements, exchanging best practices and confirming the willingness to continue with the LLLI-NL. It became

an exiting week where IPC, Trisakti University, Coordinating Ministry of Economic Affairs and the Ministry of Transportation hosted the various activities.

28 APRIL | “Opening Event at IPC, Tanjung Priok Tour and

Welcome Dinner�

Monday 28 April Indonesian and Dutch LLLI-NL participants gathered in a complete setting at IPC, Indonesia Port Corporation, Tanjung Priok, where a workshop on Human Talent

Development was provided by Pak Tito and Pak Sumarno from IPC..

After lunch LLLI-NL participants were invited by IPC for a Kali Baru Tour, the new container terminal.

In the Evening a Welcome Dinner was held in Organic Restaurant Warung Daun, where Agronic held an interesting presentation on their academic and practical approach to redefine farming. Food for Thought.

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29 APRIL | ”Signing Ceremony” Seven Universities, ten companies and four governmental and public organizations from the Netherlands and Indonesia have officially signed a Framework Agreement to the bilateral Living Lab Logistics Indonesia – NL (LLLINL) during a ceremony today (29 April 2014) at the Coordinating Ministry of Economic Affairs in Jakarta The signing ceremony took place at the Coordinating Ministry of Economic Affairs in Jakarta, one of the Founding Partners. Deputy Minister for Commerce and Entrepreneurship Edy Putra Irawady stressed the importance of

LIVING LAB LOGISTICS INDONESIA - NL

On the same date we celebrated The Netherlands Kings Day in Jakarta: a good opportunity to meet & greet.

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developing logistics know-how to support economic developments in Indonesia in his opening remarks. To face the challenges he said, we need to develop new insights, knowledge and approaches. The Dutch experience in developing triple helix collaborations and to bring logistics innovation to companies will help us developing our own approach. Doing things in a new way requires experiments, pilots, trial and error, and the ability to cope with that. And that is exactly where the LLLINL can help us.

30 APRIL | “Research Day” All internship students presented their mid-term review at Triskati International

Business School in the presence of companies and universities.

Report on the

Week of the Living Lab Logistics Indonesia – NL 28-30 April 2014 Jakarta, Indonesia Version 1.0

LLLI-NL Start January 2013 d

14 Founding Partners ! 7 Universities

! 4 Companies

! 3 Public organizations 7 New participants since 2013

This report contains the activities and results of the third Week of the LLLI-NL, 28-30 April 2014 in Indonesia.

Frits Blessing, Program Manager LLLI-NL

Week LLLI-NL 28-30 April 2014 Report 1.0.docx

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MAY 2014 ACTIVITIES with events REVIEW AND LOOK AHEAD

2 MAY | “Port of Rotterdam meets with IPC and Samudera

Indonesia” Henk de Bruijn, Director Corporate Strategy Port of Rotterdam, met with Pak Richard Lino, Chairman IPC, and Pak Rudolf Saut, Director HRM Samudera Indonesia, to discuss strategic issues related to the human capital agenda.

LIVING LAB LOGISTICS INDONESIA - NL

During the remainder of the month we prepared for the next phase now the commitment of the LLLI-NL parties was so clear.

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STUDENTS QUOTES Matthijs van Gerwen (NHTV, intern at Pelindo IV Makassar):

Linda Kasprowizc (NHTV, intern at Pelindo IV, Makassar):

After the first 2 weeks in Indonesia I first want to thank all parties for their support and kindness during the beginning of this internship.

Trisakti has been most kind by showing me their campus & facilities and gathering useful information for my thesis, and Pelindo 4 with introducing the company, employees, services and facilities. Their people are very kind and supporting, for me this introduction was more than just a warm welcome.

I am really enjoying Makassar and try to explore the area on the weekend. This weekend I will travel to Yogyakarta to see Borobudur to meet up with some of the other students that came with me via the LLLI-NL.

Thank you very much for the opportunity to do a thesis internship in Indonesia: a fantastic country that learned me a lot and broadened my horizon.

Joris Lock & Sander van Pelt (Rotterdam University of Applied Sciences, interns at PT Ollop, Ambon):

I am now for two weeks in Indonesia and have been greeted by all parties involved (LLLI-NL, Trisakti and Pelindo IV) in the friendliest and most welcoming manner making my stay here even more rewarding.

The employees are most welcoming and I am hopeful it will lead to a good cooperation to work on my thesis. I would like to thank you all for your help and support so far.

We wish you success with the LLLI-NL program. We still often think about our time in Indonesia with very good memories.

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JUNE 2014 ACTIVITIES with events CLOSING THE FIRST HALF YEAR

2 JUNE | “Kick-out Meeting” 2nd June 2014 we held a LLLI Closing Meeting for the Internships at Trisakti International Business School, Jakarta.

In the mean time students have been doing their internships from February

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until May 2014 at Pelindo 3, Pelindo 4, PT Ollop Ambon and PT Samudera Indonesia. Congratulations for all the students LLLI-NL Cohort 2014.

1-13 JUNE | “Third Short Course Compare & Contrast” For Pelindo III, a third Short Course Compare & Contrast was delivered in The Netherlands to 20 senior management participants. LLLI-NL partner universities Trisakti International Business School and Rotterdam University of Applied Sciences / RBS

organized the course. It provided 2 intensive weeks of site visits and discussions. International Master students from RBS were involved to support the visits and a Compare & Contrast Report for Pelindo III Directors.

18 & 19 JUNE | “Evaluation Meetings” Several meetings were held at Nuffic with Dutch Universities of Applied Sciences and the Port of Rotterdam. This

was input for discussing the approach and support for the years to come.

30 JUNE | “Looking for Synergy” A meeting with several institutes & research departments within Rotterdam University of Applied Sciences was

held to share and explain the LLLI-NL program and ambitions.

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STUDENTS POSTERS

Introducing Customer Relationship Management (CRM) Objective

Main Q uestion

‘Introduce the CRM framework in MKT, which results in two phases; 1 Develop the CRM Strategy, 2 Build CRM project foundations’

‘What are the advantages and disadvantages of introducing a CRM framework and how does it c ontribute to tackle the MKT challenge?

PT.Terminal Petikemas Surabaya is a container terminal facility provider in Surabaya

Container freight station (CFS): Place where containers are stuffed, destuffed and consolidation/de consolidation of export/import goods takes place. The CFS of TPS includes customs inspection.

• Develop the CRM strategy • Build C RM project foundations for; O Customer portfolio O Creating value for customers O Managing the customer lifecycle; customer acquisition O Managing the customer lifecycle; customer retention and development

Safety

Aim of the operations department of TPS:

Optimization of the CFS to enhance safety, reliability and service excellence

Reliability

Service Excellence

‘You cannot manage what you cannot measure’ W. Edwards Deming

Objective:

The objective of this research is to develop a process analysis framework, which will give TPS insight into the performance of the processes in the Container Freight Station in order to be able to control and monitor the processes continuously

Process

Orientation √ Plan of approach √ Develop the CRM strategy 0 Build CRM project foundations for; 0 O Customer portfolio 0 O Creating value for customers X O Managing the customer lifecycle; customer Acquisition X O Managing the customer lifecycle; customer retention and development X

Deliverables

Benefits

Framework:

o

Insight into the performance

o

Opportunity to start

o

Alignment ISO 9001

o

Roadmap to do a detailed process

o

Roadmap to set up KPI’s based on:

o

analysis 

Mission and values



Strategic objectives



Critical Success Factors

optimizing and improving

Roadmap to control and monitor KPI’s

of the processes

Guus Aarts Student Logistics & Economics at NHTV University, Breda Email: g.aarts@hotmail.com

Improving the truck-based internal transport flow for international transhipment containers at TPS,

Joris Lock & Sander van Pelt Rotterdam University of Applied Sciences Graduation internship at PT Ollop

Surabaya, Indonesia

Company PT Ollop is a major Indonesian exporter of nutmeg, mace, and cloves. The location: Hila, on the island Ambon. PT Ollop employs 90 people and deploys a social-entrepreneurial style of business. Sustainability has a big priority in the business; the company strives to fair trade and sustainability in the production process of nutmeg. The client of PT Ollop is Verstegen Spices and Sauces, located in the Netherlands.

The goal

of the research is to develop sug-

gestions for TPS, which make it possible to develop a truck-based internal transport flow, which is more environmental friendly. The implicit goal is to reduce the CO2 emission by 2,5% kg.CO2/TEU annually.

Research question In which way can there be developed a plan, within 20 weeks, which will maintain the quality of the nutmeg during the logistical processes and reduce the logistical cycle time from PT Ollop to Verstegen?

Objective Set up a plan, within 20 weeks, to reduce the logistical cycle time from PT Ollop to Verstegen and improve the processes in order to maintain the quality of the nutmeg.

Research Locations: Jakarta, Surabaya, Ambon, Hila Research progress: So far, the current logistic chain to the Netherlands has been mapped. We have focussed on the main bottleneck in the supply chain of PT Ollop, which is the port of Surabaya. The average cycle time in this port is 33 days. The root causes of the relative long port processes has been determined. We have worked on solutions in order to reduce the cycle time in the port and improve the quality of the nutmeg handling processes. At this moment, we are looking for an alternative route to Rotterdam; via Jakarta instead of Surabaya.

Reducing greenhouse gas emission and

Reducing fuel consumption by

Reducing idle time

Justine Ausmane Jusrineausmane@gmail.com

Terminal Petikemas Surabaya April, 2014

STUDENTS POSTERS PORT POSITIONING AND DOMESTIC CONTAINER FLOWS IPC 4 - MAKASSAR, SULAWESI

Framework Development Port of Makassar Developing a Framework for the Fertilizer Flow of the Conventional Terminal of Pelindo IV Makassar Branch

Mathijs van Gerwen: Graduation thesis for IPC 4 NHTV International University & Trisakti Business School mathijsvgerwen@live.nl

IPC 4 MAKASSAR:

JAVA (DEMAND) CHARACTERISTICS:    

  

IMPORT EXPORT COMMODITIES VOLUMES IN UNITS/TEUS/TONS CONTAINER BUILD-UP MONTHLY TRENDS SWOT & ANALYSES

CONTAINERS FROM EAST INDONESIA

     

IMPORT/EXPORT COMMODITIES VOLUMES IN UNITS/TEUS/TONS CONTAINER BUILD-UP MONTHLY TRENDS SWOT & ANALYSES

SHIPPING NETWORK:    

SHIPPING LINES SERVICES VOLUMES IN UNITS/TEUS/TONS DETERMINANTS & MOTIVES

CONTAINERS INTO EAST-INDONESIA

HINTERLAND (SUPPLY) CHARACTERISTICS:     

 

IMPORT EXPORT COMMODITIES VOLUMES IN UNITS/TEUS/TONS CONTAINER BUILD-UP MONTHLY TRENDS SWOT & ANALYSES

The objective is to develop and analyse a framework to improve the fertilizer flow from discharging at the port of Makassar (PT Pelabuhan Indonesia (Pelindo) IV) until the hinterland in order to have a steady minimum productivity per day of 4000t by.

A Framework for Makassar Branch needs to be: • Complete (one-stop shop) • Universal/ flexible • Control  guidance • Simplicity  Self-explanatory • Low maintenance It can be achieved by the following: • Balances Scorecard  KPI • Dashboard • Roadmap

Daily Productivity 17%

83%

> 4000 t

< 4000 t

Linda Kasprowicz NHTV Breda PT Pelindo IV Makassar, April 2014

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JULY - AUGUST 2014 ACTIVITIES with events SELF ASSESSMENT

During the Dutch summer period many discussions were held and ideas developed. Nuffic decided to make budget available and to provide further support in developing the LLLI-NL.

25 AUGUST | “Guest Lecture UGM”

LIVING LAB LOGISTICS INDONESIA - NL

A presentation on logistics developments was provided as input for further activities to a group of master students from UGM.

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SEPTEMBER 2014 ACTIVITIES with events BACK TO BUSINESS

1-2 SEPTEMBER | “Pelindo III and IV” Pak Mario Koetin from Trisakti and Frits Blessing paid visits to Pelindo III in Surabaya and Pelindo IV in Makassar.

They discussed the results of activities in 2013 including the Week of the LLLI-NL in November and made plans for 2015.

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Both State Owned Companies agreed to continue with the LLLI-NL thesis internships in 2015. Also the idea for a shared applied research activities in Eastern Indonesia was discussed.

10 SEPTEMBER | “Meeting Wageningen”

An intensive discussion was held at Wageningen University to discuss the ongoing program they run on fish in

Indonesia. The LLLI-NL was requested to develop an approach to map fish supply chains using the network in Indonesia.

16 & 29 SEPTEMBER | “DUTEP starts in Delft” A Dutch Training & Exposure Project involving the cities Jakarta and Rotterdam, Water Board Rijnland, Nuffic-Neso and Rotterdam University

of Applied Sciences started on 16 September in Indonesia, and 29 September in The Netherlands. A new Living Lab in the making?

Final Thesis by Video Conferencing In July and September students from the Double Degree Master in Logistics Management from Rotterdam Business School and Trisakti International Business School defended their thesis via video conferencing. This appeared to be very successful.

We should use more video conferencing in the LLLI-NL as well…

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OCTOBER 2014 ACTIVITIES with events 4TH WEEK OF THE LLLI-NL

20 OCTOBER | “Meeting the new Scientific Director at Dinalog” During a meeting at Dinalog, the new Scientific Director Albert Veenstra asked us:

how do you build a mirror 3-helix in another country? A nice challenge indeed….

24-26 OCTOBER | “Martec Conference” ITS organized this year the 9th International Conference on Maritime Technology and A NEW PRESIDENT FOR INDONESIA

LIVING LAB LOGISTICS INDONESIA - NL

Maritime Sector Policy Earlier this year, electoral debate in Indonesia powered up a national discourse about the country’s intent, capabilities, and roadmap as a maritime power in the Indo-Pacific region.

Indonesia’s newly installed president, Joko Widodo, popularly known as Jokowi, promised in his election manifesto in May 2014 to (1) focus on strengthening Indonesia’s maritime security, (2) expand the canvas of regional diplomacy to cover the entire region of the Indo-Pacific, and (3) project the Indonesian navy as a respected regional maritime power in East Asia.[1] He further announced in June 2014 that he aimed to transform Indonesia into a “global maritime axis” (poros maritim dunia).[2] He reaffirmed his vision after being declared victorious in July 2014 and called upon all citizens to “work together to develop Indonesia into a global maritime axis, a global civilizational hub.”[3] While taking the oath

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invited LLLI-NL to support the event, which we did. of office to become Indonesia’s seventh president on October 20, 2014, Jokowi reiterated his call to transform Indonesia into a maritime nation and invoked the slogan of “Jalesveva Jayamah” (in the ocean we triumph).[4] Jokowi’s articulations are an important step forward in Indonesia’s effort towards developing a grand maritime strategy. His vision goes beyond the idea of merely achieving maritime security and seeks to transform Indonesia into a maritime power. He is the first president in democratic Indonesia to publicly promulgate a maritime security doctrine, taking the debate out of the pages of the policy documents and placing it into the domain of a broader politicostrategic discourse. In light of these debates and discussions, this paper examines Jokowi’s ideas and what they mean for Indonesia’s grand maritime strategy in the coming years.

Source : www.brookings.edu

27 & 28 OCTOBER | “Week of the LLLI-NL at RDM Campus” During the fourth Week of the LLLI-NL 27 & 28 October most of the Founding Partners and Participants visited The Netherlands to discuss progress and plans for 2015.

3 Students from RBS / Trade Management Asia helped organizing and reporting the various sessions. A great learning experience for them, a great help in the organization.

27 OCTOBER | “Day I” After a tour around RDM Campus we shared experiences with the Living

Lab Bio-based Energy, starting in Brazil shortly.

In the afternoon we there was an Applied Research Roundtable to discuss progress and identify new opportunities with other research partners like Wageningen University and Maastricht School of Management and companies.

Subjects included a.o. ongoing preparations for Food Secure Supply Chains, Aflatoxine, Logistics Competences and Mapping Fish Supply Chains.

At the end of the day there was an information session for Dutch students interested to join the LLLI-NL internships in 2015.

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28 OCTOBER | “Day II” The second day of the LLLI-NL gathering started with a workshop organized by Dinalog om developing Human Capital & Research Roadmaps After several steps the focus became clear: • Developing competences: howto (employees / civil servants, academics, students); • Developing tools for effective and efficient supply chains between Indonesia <-> NL in agri / food products, including hinterland and inter-, multi-, synchro- modal solutions

After the lunch there was a workshop organized to develop a program for young professionals from IPC end Pelindo III who are studying in The Netherlands.

The results of the workshop will used to develop a pilot for International Talent Develop activities fitting in the ‘Make it in The Netherlands’ program of Nuffic.

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After the Closing and Network drinks The Port of Rotterdam offered a Dinner Cruise on board mv Henry Hudson through the port and city of Rotterdam.

During the dinner short speeches were

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delivered by Henk de Bruijn, Director Social Affairs Port of Rotterdam, and Freddy Weima, Director General of Nuffic

REPORT

Report on the

Week of the Living Lab Logistics Indonesia – NL 27-28 October 2014 Rotterdam, The Netherlands Version 1.0 LLLI-NL Start January 2013 d

14 Founding Partners ! 7 Universities

! 4 Companies

! 3 Public organizations 7 New participants since 2013

This report contains the activities and results of the 4th Week of the LLLI-NL, 27-28 October 2014 in The Netherlands.

Frits Blessing, Program Manager LLLI-NL Arjan Koeslag, Nuffic Liesbeth Staps, Dinalog

LLLI-NL 27-28 October 2014 Report 1.0.docx

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NOVEMBER 2014 ACTIVITIES with events LLLI-NL IS RECRUITING

24 NOVEMBER | “Kick off shared research Garuda Cargo and

Witteveen + Bos” 2 students from TU Delft Ashley Lubbe and Liona Lim started their 2 month project in Indonesia. They will carry out research for Garuda Indonesia Cargo

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on future cargo flows and the impact on Cengkareng Cargo Hub. During the project they are coached by Witteveen + Bos. A nice collaboration.

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DECEMBER 2014 ACTIVITIES with events THE FINAL MILE

1 DECEMBER | “Let me introduce to you…”

Ferdian Suprata (31) studied in The Netherlands at InHolland (Diemen / Bachelor in IT) and TU Delft (Master in Management of Technology) from which he graduated in 2012. Management of Innovation was an important subject

during his study and in his work afterwards at various companies and organizations in The Netherlands.

Ferdian moved back to Indonesia in 2013 to take new challenges, of which LLLI-NL will be a major one.

LIVING LAB LOGISTICS INDONESIA - NL

Ferdian is gradually taking over the coordination of Frits Blessing and the support tasks of Rosa Damayanti who delivered a son by the end of the year.

Rosa thank you helping us out the first two years to get things going.

Welcome Ferdian and success as the Living Lab Coordinator at Nuffic Neso Jakarta.

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9 & 11 DECEMBER | “LLLI-NL Meetings in Jakarta (Nuffic Neso)

and Surabaya (ITS)” After a year of exiting work, we met many LLLI-NL Partners and Participants in Jakarta and Surabaya to follow up on the Week of the LLLI-NL, review the year and make the plans for 2015.

The meeting in Surabaya was followed by a guest lecture to ITS students by LLLI-NL and by Bu Retno of TPS.

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SELF ASSESSMENT 2013 -2014 In August - September 2014 a LLLI-NL self-assessment was carried out.

Main Findings • All LLLI-NL parties are very interested to continue with the concept; • Companies appear to be the driving force and often take the lead; • Indonesian Universities struggle with ‘how-to’ in all aspects: real life research assignments, student internships in companies, making arrangements with companies. Dutch universities tend to stick to the ‘common’. So far, the LLLI-NL is not really ‘driven by higher education’; • Indonesian Ministries are very open to discuss new approaches and pilots, and would like to have Dutch Ministries involved as well; • Getting things done (how-to) needs continuous attention: better program support and a clear activity agenda (Roadmap) are vital; • Governance: Founding Partners are willing to form the ‘Board’, but meetings should be limited.

A Board Delegation of a few representatives should be able to monitor LLLI-NL progress; • The bottleneck is to get collaborative activities effectively and efficiently aligned...

Success Factors • The growth and commitment of participants who approached us to join shows that LLLI-NL suits a need; • It was made sure that the sector and activities fitted the national agenda’s of Indonesia and The Netherlands; • Selection of real-life research topics with a mutual interest (i.e. Logistics of the food-supply chain), fitting into a research agenda (to be developed further); • Interest and enthusiasm from Dutch and Indonesian students to do internships with practical research at Indonesian companies built nice showcases for both companies and universities; • Involvement of both Indonesian and Dutch partners in all activities; • Intensive program support with the Nuffic Neso office in Jakarta.

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Recommendations on activities • In general more activities wanted: o Action: develop more, simple activities: ‘just do it’ (so there will be more to share and communicate) in all 3 cycles / tracks • Cycle / Track 1 Labor Market & Talent: o Internships for Dutch students are well developed, and the sandwich with Indonesian universities is very much appreciated Action 1: secure and communicate processes; Action 2: secure involvement of Indonesian students; Action 3: organize similar activities in NL for Indonesian students; o Large demand for talent development in companies: Action 1: make a human capital roadmap based upon future demand and competencies; Action 2: identify high potential employees and involve them in LLLI-NL activities; • Cycle / Track 2 Applied Research: o Develop more innovation / research questions with participating companies and governmental organizations: Action 1: develop a Research Roadmap / Position Paper involving Dinalog; Action 2: connect to the applied research agenda’s on national level and on university levels, both in RI and NL (involve professors and ‘lectoren’); Action 3: involve companies / ministries in defining research questions; • Cycle / Track 3 Valorization: o Action: develop more roundtables / short courses on demand from participating companies / ministries.

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Recommendations on Network • Triple Helix: well developed in Indonesia, less in The Netherlands; o Action: involve more Dutch companies; o Action: involve more Dutch ministries; • Quadruple Helix: supporting organizations? o Action: consider new entrants; • Future network action: balanced growth of participants in triple helix in both countries • Work only with parties who are open to invest and collaborate: ‘dare to share’.

Recommendations Support • More communication: o Action: newsletters, overview agenda’s, more info on website; o Needed: more ‘events’ and activities; • 21 Parties with > 150 employees involved: it is not always clear what is expected: o Action: Make clear communication lines; • More ‘how-to’ support next to content: o Action: make matrix of activities based upon content and how-to; • Clarify development: o Action: Develop a Roadmap 2015-2020 (including Human Capital and Research); • Create visibility, commitment and governance; o Action: Establish a LLLI-NL ‘Board’ of representatives from Founding Partners; Recommendations Governance • Develop a Governing Board: Founding Partners; • Appoint 3-4 ‘Executive Board’ members as representatives of the Founding Partners for more intense contact with Program Management; • Secure commitment from CEO’s, Academic Boards, Government in order to support continuity and funding requests; • Connect with other relevant programs.

Notes on Funding • As a basis idea, funding has been limited: o The idea was that the LLLI-NL builds upon existing activities, but by making them more visible and learning from each other creating new activities: Participating Dutch universities were involved already in exchange programs or other activities (double degrees) in Indonesia (or had the strategy to develop this); Participating Indonesian universities were all investing in international relations and relevant (often applied) research; Companies wanted to invest more in recruiting employees and international opportunities; o Also we wanted to avoid ‘fund’ consumers; • Funding for activities however can be found: o For applied research and valorization in existing funding instruments / programs; o For short courses the companies and ministries are paying now; • Funding appears however difficult to find for initiating and developing activities and pilots.

The results of the self-assessment were used as an input for the 4 th Week of the LLLI-NL on 27 & 28 October in The Netherlands.

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COM

ES SITI VER UNI

O RG PU AN BL IZ IC AT IO NS

LIVING LAB LOGISTICS FOUNDING PARTNERS

PANI E

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The Founding Partners decided to continue developing the LLLI-NL and set the agenda to focus in 2015: • More involvement of Dutch companies & public bodies of interest to Indonesian counterparts; • More activities in NL for Indonesian partners: International Talent Development Program for companies interested in / active in Indonesia: -- Supporting Indonesian Employees studying in NL (Pelindo Pilot);

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S

-- Employee exchange; -- Internships for Indonesian students (short period); • More coherent activities: -- Applied Research and Pilots (e.g. focus on Maluku); -- Joint activities between partners (e.g. company <-> university); • Roadmap 2015-2020 (Dinalog); • Promotion (website, newsletter, webtools).

FOUNDING PARTNERS:THE 3-HELIX

NATIONAL PUBLIC BODIES

COORDINATING MINISTRY FOR ECONOMIC AFFAIRS THE REPUBLIC OF INDONESIA

Coordinating Ministry for Economic Affairs / Team SisLogNas Contact: Name : Erwin Raza, Secretary Team SisLogNas Address : Jl. Lapangan Banteng Timur 2 -4

Jakarta Pusat, Indonesia Email : rzerwin2012@yahoo.co.id

Nuffic Contact: Name : Arjan Koeslag, Living Lab Concept Developer Address : Kortenaerkade 11

2518 AX The Hague, The Netherlands Email : akoeslag@NUFFIC.NL

Dinalog Contact: Name : Liesbeth Staps, International Liason Officer Address : Princehagelaan 13

4813 DA Breda, The Netherlands Email : staps@dinalog.nl

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FOUNDING PARTNERS:THE 3-HELIX

UNIVERSITIES

Institut Teknologi Bandung Center for Logistics & Supply Chain Studies (ITB) Contact: Name : Titah Yudhistira Address : Institut Teknologi Bandung,

Fakultas Teknologi Industri - Gedung Lab.Tek. III Lt. 1

Jalan Ganesha 10 Bandung 40132 INDONESIA Email : titah@mail.ti.itb.ac.id

Institut Teknologi Sepuluh November, Surabaya Faculty of Marine Technology (ITS) Contact: Name : Setyo Nugroho Address : Kampus ITS Keputih Sukolilo Surabaya Jawa Timur 60111, INDONESIA Email : snugroho@na.its.ac.id

PUSTRAL-UGM Pusat Studi Transportasi dan Logistik

Universitas Gadjah Mada, Yogyakarta Pustral â&#x20AC;&#x201C; Center for Transportation & Logistics Studies (UGM)

LIVING LAB LOGISTICS INDONESIA - NL

Contact: Name : Kuncoro Harto Widodo Address : Kemuning M-3, Sekip, Sleman, Yogyakarta 55281, INDONESIA Email : kuncorohw@ugm.ac.id

TRISAKTI UNIVERSITY Trisakti International Business School

Trisakti International Business School (TIBS) Contact: Name : Mario Koetin Address : Kantor Taman E3.3 Unit C3, Jl. Mega Kuningan, Jakarta Selatan 12950, INDONESIA Email : mkoetin@yahoo.com

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HAN Univer sity of Applied Sciences

HAN University of Applied Sciences (HAN) Contact: Name : Erik van Zanten Address : PO BOX 5171

6802 ED Arnhem, The Netherlands Email : Erik.vanZanten@han.nl

NHTV University of Applied Sciences (NHTV) Contact: Name : Jan Willem Proper Address : NHTV internationaal hoger onderwijs Breda

Claudius Prinsenlaan 12 | 4811 DK Breda Email : Proper.J@nhtv.nl

Rotterdam University of Applied Sciences (RUAS) Contact: Name : Enny Kraaijveld Address : Kralingse Zoom 91, 3063ND Rotterdam, The Netherlands Email : e.e.kraaijveld@hr.nl

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FOUNDING PARTNERS:THE 3-HELIX

COMPANIES

Indonesian Port Corporation 2 Contact: Name : Tito Gutoro, HR Department Address : Jl. Pasoso No.1, Tanjung Priuk, Jakarta Utara, 14310, INDONESIA Email : tgutoro@indonesiaport.co.id

Samudera Indonesia Contact: Name : Rudolf Saut, HR Director Address : Jl. Letjen S. Parman Kav. 35, Jakarta 11480, INDONESIA Email : rudolf.saut@samudera.com

Port of Rotterdam Contact: Name : Henk de Bruijn, Director Social Affairs Address : Wilhelminakade 909, 3072 AP Rotterdam, The Netherlands Email : HWJJ.Bruijn@portofrotterdam.com LIVING LAB LOGISTICS INDONESIA - NL

Indonesia Witteveen+Bos Indonesia Contact: Name : Victor Coenen, Country representative Indonesia Address : Park View Plaza, 6th floor, JI. Taman Kemang no.27

Kemang - Jakarta Selatan 12730 Indonesia Email : victor.coenen@witteveenbos.com

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LIVING LAB LOGISTICS PARTICIPANTS:THE 3-HELIX

During 2013 the following organizations and companies joined the LLLI-NL as a participant in activities:

Governmental Organizations KEMENTERIAN PERHUBUNGAN REPUBLIK INDONESIA Ministry of Transportation, Jakarta, Indonesia

Companies

PT. OLLOP

PT. Euro-East Bridge

PT Ollop, Ambon, Indonesia

Agronic Euro-East Bridge Farm, Sukabumi, Indonesia

PT. Pelabuhan Indonesia III (PERSERO)

Pelindo III, Surabaya, Indonesia

PTC+, Barneveld, The Netherlands

Pelindo IV, Makassar, Indonesia

Garuda Indonesia Cargo, Jakarta, Indonesia

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THE GENERAL LLLI-NL BENEFITS FOR ALL PARTNERS

LIVING LAB LOGISTICS INDONESIA - NL

• Fast-track innovation - reduce risk of innovation • Tackle industry-wide problems - understand industry needs that drive future directions • Flexible and adaptive learning & development process rooted in real-life experience with chances of succeeding with new competences, technologies, products, services: • Experiment ideas, services, concepts, products • Evaluation of new developments and discovery of new possibilities • Shorter lead time from concept to market • Increased collaboration between public authorities, academia, businesses: • Better access to ideas outside the organization and better and more intensive use of internal ideas • Acceleration of innovation & sharing good practices • Increased productivity of Research & Development • Creation and exploitation of competencies, technologies, products and services • Networking and trust accelerates international cooperation and facilitates the international positioning and access to markets • International networking accelerates learning, sharing, harmonization and mobility of the various actors

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ACKNOWLEDGEMENT

The Living Lab Logistics Indonesia-NL still is a pilot but develops progressively. Many activities have been carried out and the pipeline of ideas is still growing. Several pilots are in developments. We shape the program together.

This second year of the Living Lab Logistics Indonesia-NL created the commitment needed by signing the Framework Agreements. But making things happen would not have been possible without the willingness, openness (dare to share) and effort of all Founding Partners and Participants.

We would like to express our thanks to: • Nuffic in The Netherlands for their financial contribution and Nuffic Neso staff to support the developments of the Living Labs; • The Dutch Embassy in Indonesia for their moral support, and for hosting LLLI-NL Events in the Erasmus Huis, Jakarta; • All the Founding Partners and Participants in the LLLI-NL for their contribution in this first year.

We look forward building the future with you.

Frits Blessing Ferdian Suprata Program Manager LLLI-NL Coordinator Living Labs

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© Living Lab Logistics Indonesia-NL, January 2015 Texts Frits Blessing, Rosa Damayanti, Arjan Koeslag, Ferdian Suprata Design Evolution Teams, Jakarta Photo’s Motion Production, LLLI-NL Partner Printing Evolution Teams, Jakarta

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nuff ic neso indonesia Nuffic Neso Netherlands Education Support Office Menara Jamsostek, North Tower 20th floor Jl. Gatot Subroto No.38, Jakarta 12710, Indonesia

Dinalog Dutch Institute for Advances Logistics Princenhagelaan 13, 4813 DA Breda The Netherlands Contact : Frits Blessing HP +62 812 8069 0162 M +31 653 153 058 Email: fritsblessing@gmail.com Ferdian Suprata HP +62 812 3408 6874 Email: ferdian.suprata@nesoindonesia.or.id Website: www.livinglablogistics.com Facebook: Living Lab Logistics Indonesia â&#x20AC;&#x201C; NL Twitter: @livinglabs Linkedin: Living Lab Logistics Indonesia â&#x20AC;&#x201C; NL