Career Guide Sept 2011

ASU Career Fiesta The

Future

Looks

Bright Tuesday, September 20 12:30 p.m. to 5:30 p.m.

Wednesday, September 21 12:30 p.m. to 5:30 p.m.

Thursday, Sepember 22 12:30 p.m. to 5:30 p.m.

Memorial Union, Second Floor ASU Tempe Campus

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2011 Fall Career Guide

Career Fiesta Job and Internship Fair Tuesday, September 20 to Thursday, September 22 Tempe Campus, Memorial Union, Second Floor 12:30 p.m. to 5:30 p.m.

The Career Fiesta Job and Internship Fair brings employers to ASU looking for new employees and interns. Below is the list of organizations and companies scheduled to appear: Employers present on Tuesday, September 20 AAA NCNU Ameriprise Auto & Home Insurance AmTrust Bank Apple, Inc. Arizona Department of Economic Security (DES) Auto-Owners Insurance Company Avery Dennison Avogadro Group, LLC (The) AXA Advisors, LLC Baker Hughes BBVA Compass BDO USA, LLP Bechtel Corporation BHP Billiton C. H. Robinson Worldwide, Inc. CDW Chase Auto Finance CIGNA Corporation Civilian Logistics Career Management ClearCall Solutions Cognizant Technology Solutions ConAgra Foods ConocoPhillips Crexendo, Inc. CXT Software DHL Express Diageo Dillard s DrFirst, Inc. E&J Gallo Winery Eaton Corporation Echo Global Logistics Edward Jones EMC Enterprise Everest University Online Federal Aviation Administration (FAA) Federal Bureau of Prisons FCI Phoenix Federated Insurance (Phoenix Regional Processing Office) FreeportMcMoRan Copper and Gold Freescale FritoLay, Inc. (a Div of PepsiCo, Inc.) Gannett Local Globaltranz (CarrierRate.com) Hertz Corporation High Impact Careers Ingersoll Rand Company Insight Insight Global Internal Revenue Service (IRS) Intrax Internships Abroad Knight Transportation, Inc. Kohl s Department Stores, Inc. Lincoln Heritage Life Insurance Company - Golden Memorial Agency Marine Officer Programs

Maxim Healthcare Services McCormick & Company, Inc. MGM Resorts International Niagara Bottling, LLC Northwestern Mutual Financial Network Olin Chlor Alkali Products Pacific Islands Club Saipan PayPal Peace Corps Pearson Progressive Insurance Prudential Financial Public Consulting Group Rolls-Royce North America Rubicon Sales Academy, LLC Safari Books Online, LLC Sherwin Williams Stanley Black & Decker Stryker Sunquest Information Systems Techtronic Industries, N.A., Inc. TEKsystems Telvent The Mountbatten Institute U.S. Army Recruiting U.S. Department of State - Bureau of Diplomatic Security United States Navy US Airways USAA Vanguard Verizon Wireless W.L. Gore & Associates, Inc. Walgreens Yelp, Inc. Employers present on Wednesday, September 21 Abercrombie & Fitch ADT Aerotek Allstate Insurance Company American Express Ameriprise Auto & Home Insurance Apple, Inc. Arizona Office Technologies Arizona Public Service (APS) AVAI BDO USA, LLP Boeing Company BOK Financial (Bank of Arizona) Buckeye International Chase Auto Finance Civilian Logistics Career Management ClearCall Solutions ConAgra Foods ConocoPhillips Crane

Electronics, Inc. Crescent Crown Distributing Crexendo, Inc. Danaher Corporation DataSphere Technologies Defense Contract Audit Agency DrFirst, Inc. DriveTime E&J Gallo Winery Enterprise Equiant Financial Services, Inc. ExxonMobil Global Services Company Federated Insurance (Phoenix Regional Processing Office) First Investors Corporation Ford Motor Company Frito-Lay, Inc. (a Div of PepsiCo, Inc.) Gannett Local GEICO General Mills, Inc. - Consumer Foods Sales General Mills, Inc. Logistics Globaltranz (CarrierRate. com) GoDaddy.com Goodrich Corporation High Impact Careers Hormel Foods Insight jcpenney Johnson & Johnson, a Family of Companies Knight Transportation, Inc. Liberty Mutual Group Macy s Credit & Customer Service Marine Officer Programs North Star Resource Group Northwestern Mutual Financial Network Pacific Islands Club Saipan Peace Corps Pearson PepsiCo/Pepsi Beverages Company PetSmart, Inc. Prudential Financial Raytheon RollsRoyce North America Rubicon Sales Academy, LLC Rush Enterprises Sandhills Publishing ScanSource Siemens Stanley Black & Decker Starbucks Coffee Company Techtronic Industries, N.A., Inc. Telvent The Japan Exchange and Teaching (JET) Program TopLine Strategies Travelers Insurance USAA Vanguard Verizon Wireless W.L. Gore & Associates, Inc. Yelp, Inc.

Employers present on Thursday, September 22 ADP, Inc. (Major Accounts) Alliance Beverage Distributing Company Allstate Insurance Company American Express Ameriprise Auto & Home Insurance Apple, Inc. Avnet, Inc. BDO USA, LLP CDW Charles Schwab and Co., Inc. CIGNA Corporation Consolidated Graphics Corning Cable Systems Danaher Corporation Dell, Inc. Deloitte Direct Alliance DriveTime Equity Methods ExxonMobil Global Services Company Federal Bureau of Investigation First Investors Corporation Ford Motor Company Fry s Food and Drug Stores Gannett Local General Mills, Inc. Logistics Goodrich Corporation Govig and Associates High Impact Careers Hormel Foods Hub Group Johnson & Johnson, a Family of Companies Knight Transportation, Inc. Kohler Company Liberty Mutual Group North Star Resource Group Northwestern Mutual Financial Network Peace Corps PepsiCo/Pepsi Beverages Company Rubicon Sales Academy, LLC Sandhills Publishing Target Corporation Stores Teach For America The Mountbatten Institute U-Haul International USAA Vanguard Verizon Wireless W.L. Gore & Associates, Inc. Yelp, Inc.

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Writing a Cover Letter A cover letter is a marketing piece that introduces you to an employer. It also highlights your special accomplishments that most benefit the organization. In that sense, a top notch cover letter sells you and your resume.

Cover Letters That Get Results Both mail and e-mail can be used in a job search. Be certain to follow the application procedures set by the organization. Most employers accept resumes online but you still have to send a cover letter as well. When sending an e-mail, it s common practice to have the cover letter be the body of the e-mail and the resume as an attachment. Put Job Application in the subject line.

Before you start writing, ask yourself: Who is my audience?

What skills are the employer looking for in a candidate?

What do I have to offer and how can I show that my skills benefit the employer?

The Body of the Letter

Top 10 Resume Mistakes Here is a list of 10 commonly made mistakes in resumes. Make sure to avoid these mistakes when creating your resume.

sloppy layout and errors in grammar and spelling are just some of the factors that result in immediate disqualification from consideration.

1. Too long or too short One page is recommended for a new college graduate. If you have worked for a number of years, it might be appropriate to have a second page. On the other hand, a resume that only fills half a page isn t going to have enough information to sell your candidacy to the fullest.

5. Including unrelated and irrelevant personal information An accepted standard in resume writing is the omission of words I, me or my. Bullet points which describe your work experience are always sentence fragments because they do not have I as the subject. Personal information not legal to ask in interviews should not be included in your resume, such as marital status, race, religion, etc.

2. Disorganized and poor formatting The look of your resume creates a visual impact. Be certain that you adhere to parallel construction standards for format as well as for content. Refer to Formatting Your Resume on page seven.

3. Too flashy Steer clear of flashy formatting or overly creative resumes with non-standard fonts or graphics. Unless you re applying with an organization known to be highly unconventional, a very professional approach is your best bet.

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4. Faulty writing style and typos Overuse of the same adjectives or action verbs, a

6. Poor descriptions of experience and education This is where most resumes fail to sell the candidate. Capitalize on this golden opportunity to not only describe what you did but to give the reader an indication of the scope of the work AND the quality of your performance.

7. Unclear career objective or sending an unfocused or generic resume Before you begin composing your resume, establish your career goal(s). Then use that focus to develop a specific career objective. Customizing your resume

for a specific job will sell your qualifications more effectively so don t rely on one version for every application. Update and modify your resume to more closely align with the specific job.

8. Repetitiveness Reading the same action verbs repeatedly in a resume is a turn-off for employers. Come up with new ways to say similar things.

9. Sending a resume without a cover letter Even the strongest resume by itself won t compensate for failing to create a personalized cover letter to accompany it. Unless you re instructed otherwise, submit all resumes with a cover letter.

10. Misdirected cover letter Too many resumes arrive on employers desks completely unsolicited or directed to the wrong person in the organization. Find out in advance to whom to send your resume and cover letter for the job you want.

Source: ASU Career Services Online Career Guide

Paragraph 1 State your purpose for writing, where you heard about the job opening and why you should be considered for the position.

Example: Please consider me for the position of ____ that I saw posted on Sun Devil CareerLink. Based on my education and experience, I believe that I would be a strong candidate.

Paragraph 2 Highlight your experience and qualifications, keeping in mind the employer s specific needs. Think of it as relating facts about yourself and how those facts will benefit the employer. This is also the opportunity to indicate why that particular employer is an attractive option. Everyone likes to hear why their firm is desirable.

Example: Through my communications course work, I developed strong presentation skills. These skills would allow me to be an immediate contributing member of the speaking team.

Paragraph 3 Ask for an interview and state that you will follow up within a certain time frame.

Example: I would welcome the opportunity to interview for this position and look forward to hearing from you. I will be in contact within a week to arrange a convenient time.

Paragraph 4 Thank the individual for his or her time and consideration of your application.

Example: Thank you for your consideration, and I hope to hear from you soon. In the meantime, I may be reached at _____ Source: ASU Career Services Online Career Guide

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6

Formatting Your Resume There are two primary formats used in resumes: chronological and functional. Both include similar information, but the information, particularly relating to experience, is grouped differently. A third type, the Combination, is a hybrid that includes aspects of both.

Chronological Resume This is the most widely used and universally accepted format. It outlines your work experience in reverse chronological order.

Strengths Most employers favor this format.

It is generally easier for the candidate to prepare.

Drawbacks It reveals employment gaps.

It may visually emphasize your most recent experience rather than a job that is most pertinent to your career goal.

Functional Resume Functional resumes are designed to focus the reader s attention on the skills your have developed, irrespective of how you obtained them. Select the general skills necessary for success in the type of position you want. Then provide specific examples from any of your work or volunteer experiences that show how you developed or used that skill.

Some possible headings include: Management and Supervision Sales Broadcasting Production Event Planning Teaching and Training Budget Management Counseling To select the best skill categories for your resume, go back to the starting point: the job descriptions you found in which you re most interested. That should help you pinpoint the most important skills for the job.

Strengths This provides the flexibility to highlight the skills relevant for the job.

It can de-emphasize job titles.

It may minimize employment gaps.

It highlights project-based accomplishments.

Drawbacks Some employers prefer to have a very specific list of your prior work experience.

This takes longer to prepare.

It can be difficult to follow.

A clear objective is a must.

Combination Resume It is possible to combine these two formats into a combination resume. Simply use the skills categories as you would for a functional resume and add a brief summary of your employment, usually without descriptions of the actual tasks and responsibilities.

Source: ASU Career Services Online Career Guide

Resume Writing 101

Think of your resume as your principle marketing document. It should be carefully designed to highlight your most pertinent qualifications for the specific job(s) you want.

Getting Started Start by locating two or three job vacancy listings that interest you. Note the specific qualifications and experiences that are sought. Your goal is to address that employer s specifications to the fullest extent. If your employment interests are very different from one another, you will need to customize several versions of your resume to pinpoint the particular requirements of each type of job.

Think about the jargon or vocabulary used in the profession you want to enter. Inject that language into the descriptions of your experience to demonstrate your understanding of the field.

By starting with a specific job goal in mind, you have a frame of reference for decisions that you will make about what to include in the final version of your resume.

Organizing Your Resume There are generally a minimum of five sections or categories of information on resumes. They are: Heading (personal information including name, address, etc.)

Objective Educational Background Work Experience Extracurricular or Volunteer Activities Depending upon your personal circumstances, there could be a number of others: Summary of Qualifications Skills and Accomplishments Relevant Courses Honors and Awards Professional Affiliations Publications Special Certifications Below are descriptions to help you better understand the type of content that should be included in the five most common categories of a resume.

Heading Your name tops your resume in a larger font than the rest of the document. Make it easy for the employer to reach you by providing full contact

information including a day time phone number, if possible. Include an e-mail address, but avoid an e-mail address that isn t professional in nature. If necessary, establish another account that you use solely for business purposes. Be sure to check it frequently and respond quickly to any request for additional information.

Objective Tell your reader why you have written to them in a succinct statement about what you want. The more concrete your statement, the better.

Examples: Summer internship in marketing Professional counseling position in family social services A secondary school teaching position in English or drama Avoid statements that focus on what you hope to get from the job. A challenging professional position with the opportunity for advancement doesn t tell the reader what kind of work you want to do. Employers will assume that you don t have a clear career focus and are just applying randomly. If you have to use the same resume and have multiple career interests, you may omit this section but recognize that it weakens your case.

Educational Background As a current student or recent graduate, this section of your resume is usually your primary qualification for employment. Thus, you would typically include this section before your descriptions of prior work experience. Here are some standard practices to use when composing this section.

Examples: Exclude mention of high school.

Degrees and certificates should be listed in reverse chronological order.

Include your degree (example: Bachelor of Arts), your academic major, the full name of the institution, the city and state of the institution, and the expected or actual date of your graduation.

Provide your grade point average if it is a 3.0 or above on a 4.0 scale.

Students with a major in something unrelated to their career goals may include a brief list of relevant courses to strengthen their qualifications in the eyes of a prospective employer.

Work Experience Write this section in as compelling a manner as possible. It isn t enough to simply recount a list of your job responsibilities. Show the reader how successfully you have accomplished your tasks in your prior jobs. Use action verbs to begin each bullet point under your jobs, quantify wherever possible and show your accomplishments.

Examples: To quantify your responsibilities and your accomplishments, you would say supervised a team of 12 customer service workers instead of led the customer service team. Managed a budget of $34,000 for the student group is much more concrete than simply managed the budget.

To show your accomplishments, use statements, such as exceeded sales quota by 20% for the last two years or met the zero defect goals for production for six months.

Another standard practice is to list your work experience using parallel construction.

For example, when writing about your work experience, decide on a format for the job title, organization name, location and dates of employment. Use that same format for all of the jobs. The same applies to the way you present your educational background if you have completed several degrees as well as your extracurricular activities and other categories of information on your resume. Don t forget to carefully review the job description for the position in which you are applying and include those requirements or experiences in your resume where applicable.

Extracurricular Activities Like the work experience section, the way that you describe your activities outside the classroom can be an excellent opportunity to convey to the reader the relevant skills you have developed.

These experiences can be with student clubs and organizations through the university and with community-based volunteer groups Again, it s best to use parallel construction when composing this section.

Source: ASU Career Services Online Career Guide

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8

Find an Internship How long does it take to find an internship?

Finding an internship could take one day or several months. The average search lasts about a month. The earlier you start, the more options you re likely to have. Some organizations have deadlines four to five months or more prior to the start date of the internship. Others review applicants and make offers one to two weeks before the start date.

What steps are involved in finding an internship?

Step 1: Contact your academic department s internship coordinator to learn about earning credit if applicable.

Step 2: Identify career(s) of interest.

Step 3: Develop an effective resume and cover letter.

Step 4: Search for leads.

Use Sun Devil CareerLink for postings and on-campus interviewing.

Utilize additional recommended online internship resources.

Connect with internship employers at ASU career events.

Meet with a Career Services advisor to get advice and help Speak with faculty, academic advisors and internship coordinators in your department.

Postings of internships are often found in your departmental offices.

Network with friends, family and acquaintances.

Step 5: Apply for internship openings Create Your Own Internship It s also possible to create your own internship by contacting employers in your field of interest and describing your qualifications, interests and how you can contribute to their success. Descriptions of existing internships are helpful to frame ame your discussion with a possible internship host. ost. Focus on the advantages dvantages to the organization ganization in hiring an n intern, such as having aving an extra person to assist with projects, offer fer new perspectives erspectives on organizational ganizational issues sues and provide ovide new ideas. eas.

Internships: Compensation and Academic Credit / Paid vs. Unpaid Internships Paid Internships Over half the internships posted through ASU s Sun provide a wage or stipend. Most Devil CareerLink Care pay in the range of $8 - $20 per hour, depending on the career caree field and level of skill required. It is typical in certain disciplines for internships to be paid while in others, the opposite is true. Check with your internship coordinator to determine what to expect field of interest. in your fie Unpaid Internships I Typically nonprofit organizations (including Typica human huma or social services, and healthcare agencies), government entities, small companies, in highly sought-after fields and employers e offer few paid internships. There s no direct correlation between internship pay and qualcorr ity of o an experience. There are many unpaid internships that are of significant value, inter while there are many paid internships that provide little value. You should ask questions prov during the interview process to of employers em determine whether or not a specific internship determ the opportunities for learning and will provide pro

skill development that you re seeking. One of the advantages of receiving credit is having an ASU internship coordinator review the internship description and objectives to make sure that it will be a good learning experience.

Earning Academic Credit One of the first things to remember is that ASU grants academic credit, not employers. It s up to your academic department to determine whether you can earn credit for a specific internship. Their decision will be made based on the professional nature of the actual responsibilities and their relatedness to the academic discipline.

There are some things to keep in mind when pursuing academic credit: 1. ASU academic credit options for internships vary from discipline to discipline.

Some ASU majors require the completion of an internship for credit.

Many majors offer credit as an option.

Some majors do not grant credit for internships.

2. Most, but not all, departments that provide credit do so under a 484 course number. If credit is granted, you must pay for that course irrespective of whether your internship is paid or unpaid.

3. In order for credit to be granted, the departments require that the internship be directly related to your field of study.

4. Since specific requirements vary, check with you internship coordinator about these possible issues: Class level and GPA requirements Prerequisite courses Number of work hours required per credit Registration deadlines Application process Resources for obtaining an internship Assignments, usually written, related to the internship Employer evaluations Affiliation Agreement requirements for the employer Source: ASU Career Services Online Career Guide

9

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“ɱ®µ·²¹ ¿¬ Ú®·¬±óÔ¿§ ¬¸» °¿-¬ ïï §»¿®¸¿- ¾»»² ½±²-·-¬»²¬´§ ½¸¿´´»²¹·²¹ ¿²¼ ®»©¿®¼·²¹ô ¹®±©·²¹ ³» ¿- ¿ ´»¿¼»®ò’ ó̱¼¼ Þ«®-±² λ¹·±² Ю±¼«½¬ Í«°°´§ Ó¿²¿¹»® Û¼«½¿¬·±²æ ß®·¦±²¿ ͬ¿¬» ˲·ª»®-·¬§ Þ¿½¸»´±® ±º ͽ·»²½»ô Þ«-·²»-- Ó¿²¿¹»³»²¬

“Ú®·¬±óÔ¿§•- ¬®¿·²·²¹ ¸¿- ¹·ª»² ³» ¬¸» º±«²¼¿¬·±² ¬± ¾» ¬¸» ¾»-¬ ´»¿¼»® ·² ¬¸» ·²¼«-¬®§ò’ óΧ¿² Ô±§²¼ Í¿´»- Ü·-¬®·½¬ Ô»¿¼»® Û¼«½¿¬·±²æ ß®·¦±²¿ ͬ¿¬» ˲·ª»®-·¬§ Þ¿½¸»´±® ±º ͽ·»²½»ô Þ«-·²»-- Ó¿²¿¹»³»²¬

Ê·-·¬ ©©©òº®·¬±´¿§ò½±³ ¬± ´»¿®² ³±®» ¿¾±«¬ ¬¸» ³¿®µ»¬ ´»¿¼»® ·² ¬¸» -²¿½µ º±±¼ ·²¼«-¬®§ò ß² Û¯«¿´ Ñ°°±®¬«²·¬§ Û³°´±§»®ô ÓñÚñÜñÊò

Five Steps to a Successful Interview Here are five steps to follow that will help you have a successful interview.

Step 1: Do Your Homework Learn about the organization before the interview so that you can demonstrate knowledge of 1) the position for which you are interviewing, 2) the prospective employer, and 3) the employer s industry. This should include researching the organization s services, products, departments, mission, locations, competitors and reputation. There are lots of places to find this information.

Employer Web sites Current employees Annual reports Company literature Magazines/newspapers Professional associations Job descriptions Before going on the interview, ask the person scheduling the interview what the format of the interview will be, who you will be meeting and approximately how long the interview will last. This will help you prepare more effectively.

Step 2: Know Yourself What are your top skills and strengths? Be ready to express why you are the right person for the job by analyzing the job description and matching your skills, education, experience and interests to the employer s expectations. Emphasize three or four of your key selling points. Choose key points that address the employer s needs. Be prepared to back up your key points with specific, relevant examples. Questions like these help the interviewer assess your fit for the job and organization: Tell me about yourself.

Why did you major in ________?

What motivates you?

Why should we hire you?

What are your career ambitions?

What are your strengths and weaknesses?

Step 3: Be the BEST Candidate Being the best candidate means conveying professionalism and developing a connection with the interviewer. Follow this list of suggestions for success and be the BEST ONE. Be 10-15 minutes early for an interview.

Ensure a good first impression. During the first few minutes of an interview, the employer makes judgments about your character and work style based on your dress, demeanor and body language.

Smile, make eye contact and use a firm handshake.

Take several copies of your resume in a folder to each interview.

Only be positive when describing your experiences. Don t speak negatively about yourself or others.

Neat, professional and conservative attire is always best.

Express confidence and be approachable.

Step 4: Communicate Effectively Be a S.T.A.R. Many employers use behavior-based or behavioral questions to ask you for specific examples that demonstrate your ability to handle a task, job assignment or situation. In responding, you might use examples from work, school, community services or any setting in which you ve had work-related success. The theory behind behavioral interviewing is that past behavior is a good predictor of future performance. Behavioral questions can include: 1.

Please give an example of a time when you had to juggle multiple tasks.

2. Tell me about an experience you had working on a team. What was your role and how did you contribute?

3. The position requires meeting deadlines. Give me an example of when you had to work under the pressure of a tight deadline.

Strong answers to behavioral questions describe specific situations where your actions are the focus. Often, behavioral questions cover specific skills required by the position, such as: Problem-solving Teamwork Decision-making Time management Communication Leadership Interviewers want to hear about specific experiences you have had. Structure your responses using the STAR Method: Situation/ Task, Action, Result.

S/T Briefly describe the context in which the behavior took place.

A Explain the specific action(s) you took to handle the situation.

R Most importantly, describe the results or impact of your actions.

The interviewer may interrupt you to ask questions that will enhance his or her understanding of your work style. This gives you an opportunity to clarify your response. Review the job description to develop a potential list of the kinds of behavioral questions that the employer might ask. Prepare

at least five STAR stories to share during the interview. Practice saying your answers out loud.

STAR Example: Here is an example of a behavior-based question with an appropriate answer.

Interviewer: Tell me about a time you dealt with a difficult customer. How did you handle it?

Candidate: While working as a salesperson for Deluxe Caterers, I was given an account that had been mishandled by the company in the past. When the customer called to place a large new order, she complained about past service and asked me to guarantee superior work this time. (Situation) I wanted to maintain this customer relationship, but I didn t want to promise service that we could not deliver and compound the problem. I expressed regret to her over the past service problems and told her that I would review her order with my supervisor and get back to her within 24 hours. (Task) I scheduled a meeting with my supervisor, and we reviewed the customer s requests, identified potential problems and made adjustments based on the food and services we could offer. I returned the customer s call, negotiated a new contract with her and e-mailed a copy to her. (Action) The customer was disappointed that we could not provide everything she wanted, but she

appreciated my honesty about what we could do. In the end, we worked out an arrangement that satisfied both parties. That dissatisfied customer became a happy one who continues to give business to the company. She even recommended Deluxe Caterers to several of her friends, so I gained a couple of new accounts for the firm. (Result) Step 5: Finish Strong Ask questions to show your interest in the employer.

Do not ask about salary or benefits. Wait until the employer makes you an offer.

Communicate your enthusiasm before you leave. Project confidence as you shake hands and say goodbye. A strong closing leaves a good final impression.

Follow up. Ask for the interviewer s card so you can write a brief letter of thanks for the interview.

If you don t hear from anyone in a week or so, call to express your continued interest in the position and verify that the organization still considers you a candidate.

Source: ASU Career Services Online Career Guide

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