Landsec | Aspire One Newsletter - Issue 91 October 2023

ISSUE 91 : OCTOBER 2023

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The voice of Landsec | Aspire // Bringing our community TogetherAsOne

IS YOUR WORKMATE A GRE AT TE AM PL AYER?

Have your say Landsec | Aspire STAFF RECOGNITION AWARDS 2023

YORKSHIRE 3 PEAKS 14 OCTOBER 2023

VOTE NOW

“Once more unto the peaks, dear friends” EVENT REVIEW - PAGE 006

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Voting Closes

Friday 10 November

STAFF RECOGNITION AWARDS 2023

Award Ceremony

Friday 1 December (Invitation only)

Shout it from the rooftops… they’re back!

Delivering unrivalled customer service is at the heart of everything we do at Landsec | Aspire. And we do it by living and breathing our Aspire values: Bold, Driven, Inclusive and United.

We want to recognise and reward Aspire members who go above and beyond and we do this through our annual Aspire Staff Recognition Awards. The nominations are in, so now we need your votes!

The 2023 award ceremony is by invitation only and will take place at 10 Union Street in the City on Friday 1 December, followed by our annual PartyAsOne, where everyone is welcome. As another year of commitment, courage and collaboration within the Aspire family draws to a close, our Staff Recognition Awards and Seasonal Shenanigans will bring us TogetherAsOne to celebrate everything Aspire!

We all know someone who goes the extra mile without seeking attention or reward. This is your chance to

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P A G E

shine a spotlight on the exceptional performance of these unsung heroes.

You can read all the nominations for each of our eight award categories in the special supplement on pages 46-59.

Now it’s over to you, our Aspire members, to vote for the colleagues you think are the most worthy winners.

You can vote in just one award category or all of them. Simply click the VOTE NOW link (or scan the QR code below if you’re reading an old skool printed version) to submit your votes. Voting closes on 10 November, so don’t delay in having your say!

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Have your say VOTE NOW

For information regarding the articles in this magazine contact aspire@landsec.com Landsec, 100 Victoria Street, London SW1E 5JL

+44 (0) 20 7413 9000

Old skool printed version?

Vote here

aspire@landsec.com

One newsletter is keen to welcome points of view from Landsec staff and Service Partners. Therefore, the views expressed in this newsletter are those of the individual contributors and do not necessarily reflect the views of Landsec. We welcome contributions whether through social media, email, letters or stories. Please forward contributions to aspire@landsec.com

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Cover: Amy Dacres-Dixon, Associate at D2E, on the summit of Ingleborough.

David Wickens

David Wickens Head of Workplace Operations & Chair of Landsec | Aspire

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A massive congratulations to my fellow hikers on rising to the challenge of the Yorkshire Three Peaks!

This was an epic adventure that certainly tested our fitness, stamina and sense of humour, but we all survived to tell the tale. What’s more, our efforts have raised an incredible £9,624 so far for our charity partner, Caxton Youth Organisation. As you can see from the photos of the challenge in this issue, the spectacular views in the Yorkshire Dales National Park proved some compensation for the aches and pains. Well done and thank you to everyone who took part or sponsored a colleague.

October is the month in which we reveal the nominations for our annual Aspire Staff Recognition Awards. So, in this issue you can discover which Aspire members have been shortlisted and why. Then it’s over to you to cast your votes for the people you think should win. Voting closes on 10 November, so please don’t leave it too late!

Even if you aren’t among our award nominees, you can still celebrate your success – the Landsec | Aspire family won the Collaboration category at the recent IWFM Impact Awards. This recognition from peers in our industry is testament to the effort and dedication of Aspire members across the London Portfolio every day. Well done, everyone!

There is even more to celebrate as we move into autumn. We officially launched Lucent, our latest development, this month. Located behind the iconic Piccadilly Lights, Lucent is the third building opened

by Landsec this year and underlines the confidence we have in the London office market.

As well as bringing you the latest news from across the Aspire community, this month’s issue introduces Alex Tan, who has joined us as AspireAssist Supervisor, in our ‘5 minutes with’ column.

One Editor-in-Chief david.wickens@landsec.com

Kelly Barlow One Editor kelly.barlow@landsec.com

Alison Currell Senior Aspire Service Delivery Manager alison.currell@landsec.com

Martin French One Design & Layout martin@tigerbaydesign.co.uk

Heidi Scott One Copywriter heidi@tigerbaydesign.co.uk

Social media Our Aspire Yorkshire Three Peaks team ready for the 6am start.

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Landsec | Aspire scooped the Collaboration prize at the IWFM Impact Awards on 16 October.

Alison Currell and Shannon Berry with the winner’s trophy.

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This win is for all of you – everyone working in Aspire – and demonstrates the power of collaboration in achieving outstanding customer service. Being recognised by the awards programme of the Institute of Workplace and Facilities Management (IWFM) at our industry’s most prestigious event is a fantastic achievement, so well done to everybody!

for the accolade above the other three finalists in the Collaboration category and the award was received

by Alison Currell (Landsec), Tom Lloyd (Principle), Shannon Berry (Principle), Lilia Lamberto (Principle), Dave Payne (Landsec), Robbie Kitson (Jaguar), Melissa Harvey (Rapport) and Andy Merritt (Bywaters).

Landsec | Aspire had been shortlisted following a presentation to the panel of judges by Alison Currell (Senior Aspire Service Delivery Manager) and Shannon Berry (Head of Sustainability for Principle) back in July. The winners were announced at the IWFM Impact Awards ceremony, a black-tie event held at the Grosvenor House Hotel in London. Aspire was singled out

“Winning is a huge achievement,” comments Alison Currell, “showing industry recognition for everything Landsec | Aspire stands for and what it has achieved. Huge thanks to Shannon Berry for presenting to the judges with me and, of course, to everyone who contributes so much to Aspire day in and day out!”

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Tom Lloyd (CEO of Principle).

Winning is a huge achievement, showing industry recognition for everything Landsec | Aspire stands for and what it has achieved.

Alison Currell

Senior Aspire Service Delivery Manager

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Aspire YORKSHIRE THREE PEAKS CHALLENGE

T h is epic cha l lenge t a kes on t he pea k s of P e n - y - G h e n t (6 9 4 m e t r e s) , W h e r n s i d e ( 7 3 6 m e t r e s) a n d I n g l e b o r o u g h ( 7 2 3 m e t r e s) , w it h t he aim to complete t he route in under 1 2 hours.

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Our intrepid team of adventurers took on this year’s challenge, battling blisters and hail to arrive back triumphant.

Wilson Sterling,Assistant Vertical Manager at NJC, tackles Ingleborough.

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Please support our charity Despite a few showers and even a bit of hail, the weather was extremely kind as 25 Aspire members took on the challenge of the Yorkshire Three Peaks on Saturday 14 October.

There was some trepidation about the forecast as the party made its way up to the Yorkshire Dales by coach through endless rain on the Friday, having set out from 16 Palace Street at midday. However, Saturday dawned as a beautiful day with plenty of sunshine and there were just a few heavy but short showers later on.

Fortunately, the team of hikers had been kitted out with vibrant blue Landsec | Aspire branded jackets with removable thermal liners, which proved to be great protection against the wind and rain, as well as the cold temperatures at the peaks.

The party stayed in the nearby Hornby Laithe Bunk Barn – a spacious, converted farm building with a number of dormitories and communal areas – on both Friday and Saturday night.

Everyone enjoyed a hearty meal at the barn when they arrived and tried to relax before the big day. After a 5am cooked breakfast provided by Kelly Barlow, Assistant Workplace Manager and hostess extraordinaire, the intrepid hikers made their way to the start in Horton-in-Ribblesdale for 6am. Before setting off, they were given a safety briefing by David Pritchard of Ikigai Adventures, one of the four highly focussed and knowledgeable guides organised

by Aspire for the challenge.

We are delighted to report that the Aspire Yorkshire Three Peaks Challenge has raised a fantastic £9,624 so far for our charity, Caxton Youth Organisation.

The fund is still open for donations, so please give generously to show your support for your brave colleagues. Well done and thank you to everyone who took part!

www.justgiving.com/ campaign/aspirethreepeaks

Click here

to check out all the event images.

Approaching the summit of Ingleborough.

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Aspire YORKSHIRE THREE PEAKS CHALLENGE

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Meet the team

The Yorkshire Three Peaks Challenge is a round trip, with a total walking distance of 39.2km (24.5 miles) and 1585m (5200 feet) of ascent. The aim is to complete the route in under 12 hours.

The first peak tackled by the Aspire team was Pen-y-Ghent (694m), followed

by Whernside (736m) and finally Ingleborough (723m). These hills form part of the Pennine range and encircle the head of the valley of the River Ribble, within the beautiful Yorkshire Dales National Park.

Fuelled by snacks, protein bars and energy drinks, the team made their way up and down the rocky paths, enjoying the spectacular views. As time passed, they divided themselves into two groups, a faster one and a slower one.

After finishing the challenge first, the faster group waited for the others in a nearby pub and a massive cheer went

up when the second party made it back.

The tricky terrain proved challenging and a couple of people were forced to pull out due to pre-existing injuries.

However, everyone else completed the course in under 12 hours – what a fantastic achievement!

After celebrating with drinks at The Crown and each being given a medal, the party returned to the accommodation for an evening of relaxation, with some people watching the rugby in the TV room. As well as providing a hot meal for the weary hikers, Kelly had stocked the fridge with wine and beer – including glutenfree beer for Andy Merritt, Senior Client Manager for Bywaters, who had mentioned (just a few times!) on the coach journey up that he was gluten intolerant. Andy endured more than a little ribbing about this over the two

days but was a great sport, as ever!

“Everyone enjoyed it,” comments Kelly Barlow, “and everything came together – the accommodation, the meals and the weather. Despite everyone’s aches and pains, there were still smiles.”

The fantastic news is that the Aspire Yorkshire Three Peaks Challenge has raised an incredible £9,624 to date for our charity partner, Caxton Youth Organisation. Special thanks for the generous donations from Jaguar (£2,500), Bidvest Noonan (£2,500), Principle (£500) and D2E (£500). If you want to sponsor the team for this epic challenge, visit www.justgiving.com/ campaign/aspirethreepeaks.

Well done to everyone who took part and thank you to all those who have donated.

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The Hornby Laithe Bunk Barn.

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Aspire YORKSHIRE THREE PEAKS CHALLENGE

“Thanks for the memories!

Great group, great challenge, great cause...”

GUY PAKENHAM Chief Customer Officer at Bidvest Noonan

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The Ribblehead Viaduct in North Yorkshire.

Expertly guided by Ikigai Adventures.

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Aspire YORKSHIRE THREE PEAKS CHALLENGE

“A m a z i ng d ay, ve r y proud of what we all achieved!

Great laughs throughout.”

DAN ATKINSON Head of Working at Height at D2E

The summit of Whernside (736m), looking on to Ingleborough (723m) across the valley.

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Aspire YORKSHIRE THREE PEAKS CHALLENGE

“Thank you so much everyone, it was a pleasure to be part of this challenge.”

WILSON STERLING Assistant Vertical Manager at NJC.

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Our Aspire explorers reach the third summit of Ingleborough (723m).

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Aspire YORKSHIRE THREE PEAKS CHALLENGE

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The Ingleborough summit approach, looking back across the valley to the previously conquered Whernside.

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Aspire YORKSHIRE THREE PEAKS CHALLENGE

Whernside summit approach.

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The Yorkshire Dales National Park.

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Meet the team

“It certainly was a challenge but it feels great to have completed it.”

TOM LLOYD Chief Executive Officer at Principle Cleaning.

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Stretching is essential on stops to keep the muscles warm!

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Aspire YORKSHIRE THREE PEAKS CHALLENGE

Descending Whernside (736m), looking on to Ingleborough (723m) in the distance.

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Aspire YORKSHIRE THREE PEAKS CHALLENGE

Thank you, Kelly!

We can’t report on the Aspire Yorkshire Three Peaks Challenge without giving a huge shout-out to Kelly Barlow. As well as organising the event in advance, Kelly was on hand to make sure everything went smoothly. Although she couldn’t complete the challenge herself due to a netball injury, she was an exceptional host for everyone in Yorkshire. She arranged the evening meals, bought provisions to stock the fridge, got up at 4am to prepare a cooked breakfast for the entire group and did all the washing up! She waved everyone off at 6am and then welcomed them back at the pub, making sure their drinks were refilled.

“Events such as this take a great deal of organisation. The fact that this challenge went like clockwork and proved fun for everyone involved is testament to Kelly’s skill and personality. Thank you for another brilliant event, Kelly.”

David Wickens Head of Workplace Operations

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“Brilliant weekend with a great bunch. Thanks, Kelly for making it happen.”

STUART SMITH Landsec Building and Cyber Services Manager.

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AspireAssist

5 minutes with…

24/7 HelpDesk

Alex Tan AspireAssist Supervisor

Are you a fan of anything or anyone?

Do you have any regrets?

I’m not big on sport. I love Il Divo, the classical singing group, and have been to see them perform several times. I wish I could sing myself – I can only manage a bit of karaoke.

That I didn’t have the opportunity to study beyond secondary school.

Education is very important.

Qualifications would have got me further in my career. Now I’m keen to take advantage of the learning and development opportunities at Landsec | Aspire.

Do you have any mantras in business or in life?

I am very much a people person.

For me, the most important thing is putting the customer first and my goal is helping to shape memorable customer experiences. This is the key to success in any line of business.

What would you say is your greatest achievement?

What do you like to do outside of work?

I enjoy going to see musicals in the West End. I’m a big foodie and like eating many different cuisines, although Southeast Asian is my favourite. I also cook a lot – again, mostly Asian food – and like to have friends over for supper. Sometimes I cook for as many as 50 people. I also like travelling. Las Vegas is probably my favourite destination; I’ve been there four times. I’m not really a gambler but I do enjoy playing the roulette slot machines. Once I won $300 on a last-minute session at the airport! Gardening is another passion of mine and I especially like orchids and Japanese acers. And taking my two dogs on long walks in the countryside or at the beach.

What’s on your bucket list?

I’ve not managed to do much volunteering due to having a busy work life and a recurring back injury.

I would love to do some charity work – maybe cooking at an orphanage or chatting to elderly people in a care home. There is no better achievement than being able to bring smiles to people’s faces and making a difference in their lives.

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It’s hard to single out any one thing but in my previous role I was involved in coordinating medical evacuation and repatriation services. I would arrange to fly people to the next medical centre of excellence for urgent treatment or back to the UK in difficult and life-threatening circumstances. There were many occasions when I felt I’d really made a difference.

Have you been inspired by anything you’ve seen, read or experienced lately?

Yes, I’ve been inspired by how Shamora (Aspire Service Delivery Manager) works and deals with people! Our team is currently in a period of transition and we’re adding new colleagues. I’ve only been in my role for a few weeks but I’ve already identified areas that I’m confident I can improve.

What do you know now that you wish you’d known when you were younger?

That life in the UK isn’t easy. I was born in Malaysia and came here about 18 years ago. I quickly found that the grass is not greener. I learned the hard way and wish I’d been more prepared for that.

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Do you have any pets?

At one point I had a dozen different types of animal including a hamster, a parrot, a budgie, a rabbit and various fish. Now I just have two dogs and lots of plants. I have a Cockapoo called Shadow and a Bichon Frise/ Jack Russell cross called Bella.

What’s your all-time favourite movie?

Thirteen Ghosts. I can never find a movie that’s scary enough for me!

What was your first ever job?

Working in a supermarket, restocking the freezer cabinets. This was back in Malaysia. I lived in a town called Miri, which is in Sarawak on the island of Borneo, close to the border with Brunei.

What would you say is your best skill in business?

My people skills. My passion is coaching colleagues to fulfil my vision for the business.

What’s your favourite part of your working day or week?

The most exciting and challenging part for me is dealing with complex issues and complaints – finding ways for service recovery. I don’t find it a chore or stressful. I feel that I’ve achieved something.

And your least favourite?

I don’t have a least favourite thing at the moment, I’m pleased to say!

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TO CELEBRATE A YEAR OF CUSTOMER SERVICE EXCELLENCE AND TO THANK OUR ASPIRE COMMUNITY FOR THEIR GLITTERING PERFORMANCE, WE’RE LOOKING TO RECOGNISE AND REWARD IN STYLE.

2023 STAFF RECOGNITION AWARDS I N V I T A T I O N

O N L Y

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2023 SEASONAL SHENANIGANS PartyAsOne Y O U ’ R E

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Aspire ONE COMMUNITY

Ask JESS If you have any questions or wellbeing topics that you would like us to cover, email aspire@landsec.com in confidence. Your privacy will be respected.

J e s s i c a

Grapevine In this section of One magazine, we share snippets of news from across the Aspire family. It’s where we welcome new faces, bid fond farewells and celebrate promotions and other achievements. Please send your news to aspire@landsec.com

W e l l n e s s w i t h

You heard it through the

P i l a k i s

In this regular feature, we are sharing wellness tips from Jess Pilakis, Deputy Guest Services Manager for Rapport. A qualified beauty therapist with over a decade’s experience in spa and resort management, Jess loves everything to do with fitness, health and wellbeing.

This month we welcomed two new faces to the AspireAssist team in the Aspire Centre of Excellence (ACE) at One New Change. Raymond Kayime and Jayden Tracey have both been recruited as AspireAssist Agents.

Look out for a special feature on the enlarged and transformed AspireAssist team in next month’s issue.

Karolina Kenstaviciute has joined the Rapport team at Dashwood. Originally from Lithuania, Karolina has lived in London for almost 11 years. She is 29 and has four years’ experience in hospitality. Outside of work, Karolina enjoys cooking, socialising, travelling and time at home watching movies or reading.

Welcome to the Aspire family, Raymond, Jayden and Karolina!

Reflecting on others Here’s an exercise to help you identify the people in your life who have a positive impact on you and make your life richer. Sit down with a pen and paper to list the people – at work or at home – you can think of for each category:

— People I can celebrate with — People who inspire me — People I can learn from or turn to for support — People I can thank or support

Reflecting on yourself It’s also important to take the time to reflect on your own performance, needs and ambitions. When doing this, try to remember that the things listed on the left and right below can both be true: You are resilient You gave your all You are independent You were sure You are kind Others have it worse You did your best 042 One Magazine

and and and and and and and

you need a break you need to back out you still need others things have changed you have boundaries your pain is valid now you know more.

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Aspire INNOVATIONS

AspireAnalytics TECHNICAL OPERATIONS CENTRE

September 2023 Leveraging the power of data to provide insights is a critical component of the Aspire strategy.

With Landsec creating more dynamic ways of capturing data, we have been able to crunch large and diverse volumes of data that relate to our properties, assets, customers and the Aspire team. Some of this analysis has brought visibility to grey areas

in our operations, supporting the workplace team in making datadriven decisions. Most importantly, it also showcases the good work every member of the Aspire team does in our respective areas to improve the customer experience and, obviously, reveals the opportunities that are available for improvement. Below are some interesting highlights.

Last month - September (Unless stated otherwise)

Checked in visitors

14,280

AspireAssist Tickets Resolved

Customer Satisfaction

Waste Recycling

Electricity Savings

Gas Savings

Footfall/ Occupancy

93%

79.1%

14.7%

59.70%

226,600

1,271

Need specific data?

Umair Sohail Landsec | Aspire Data Analyst aspireanalytics@landsec.com

62 Buckingham Gate

With Landsec constantly striving for innovative ways to improve our customer service, data is the key. If you would like more information on a more specific set of analytics, please don’t hesitate to ask.

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Aspire ONE COMMUNITY

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Spruced up Three representatives of the Landsec | Aspire family recently took responsibility for choosing the Christmas trees for the London Portfolio.

Rapport’s Melissa Harvey (Guest Services Manager) and Jessica Pilakis (Deputy Guest Services Manager) were joined by Ellie Delamain (Assistant Workplace Manager) for the trip to Christmas Common, the village in Oxfordshire where the trees are grown.

After selecting the best specimens for display in our reception areas and outside spaces, the ladies visited the nursery of Windowflowers, our landscaping Service Partner, to learn about the plants that the company grows here in the UK. The trio were also treated to a masterclass in crafting bouquets by the Windowflowers team.

New Street Square’s stunning 2022 tree from Christmas Common.

Pop by for a poppy!

123 Victoria Street.

We will once again be taking part in the Poppy Appeal to raise money for the Royal British Legion.

The RBL provides help to the members, veterans and families of Britain’s armed forces. In return for a small donation, you can pick up a poppy or (for a larger sum) other items, such as lapel pins and tote bags, to show your support.

The poppies, which are now plastic-free and fully recyclable, will be available in Landsec buildings across the London Portfolio during the fortnight beginning 26 October. Many thanks to our Rapport colleagues for managing the collections.

We raised £5,000 for the RBL in 2022 and, with more merchandise available this time, we are aiming for considerably more this year.

Landsec | Aspire is once again Got a collecting pre-loved winter coats for the WrapUp London campaign. coat you no Now in its 13th year, WrapUp London Hiren Patel (pictured is organised by the charity HandsOn longer need? third from right), Landsec London, which has distributed Workplace Manager, almost 200,000 coats to homeless receiving the award people and others in need since 2011. for One New Change.

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Look out for the donation points in the reception areas of 80-100 Victoria Street, One New Change, New Street Square, Dashwood, 55 Old Broad Street and The Forge from 13 November to 1 December. Many thanks to our friends at Rapport for arranging the logistics for this brilliant initiative.

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myo.co.uk

Myo Liverpool Street.

New Service Partners appointed for Landsec’s expanding Myo workspaces

More about Myo

Following a tender process, new Service Partners have been appointed by Myo, Landsec’s flexible office operation.

Myo provides customers with truly flexible, customised private offices for 10-100 people, combined with exceptional service levels on simple 1-5 year leases.

Front of House will be handled by Amplify Guest Services, Cleaning by Principle, Maintenance & Engineering

by Briggs & Forrester, and IT services

by OryxAlign. The new contracts, which began on 1 October, last for three years and Account Managers will be in place soon.

“It was a rapid tender process, lasting only 7 or 8 weeks,” explains Becca Munroe, Senior Workplace Manager, “but it was great to see the different

innovations in the market and hear what people think about Myo. It also gave us the opportunity to present our vision for Myo. It was an extremely busy period but meeting new people and getting fresh ideas proved really enjoyable. Until now,” continues Becca, “the Myo operation has been quite separate, so we’re excited to get our Service Partners involved in Landsec | Aspire. It’s great for us to have a fresh start with some new faces and we even managed to get Service Partner principals involved, showing them what we can achieve in Aspire by working collaboratively.”

Bespoke offices are set within designed shared spaces with outstanding facilities and a focus on wellbeing. Our team of experts works around customers, putting them and their business front and centre, for the best possible workday experience.

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Landsec | Aspire

Voting Closes

Friday 10 November

STAFF RECOGNITION AWARDS 2023

Award Ceremony

Friday 1 December (Invitation only)

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I S Y O U R W O R K M A T E G R E A T T E A M P L A Y E R ?

Have your say Please take a look through this supplement for details of the people shortlisted for each category, then submit your votes directly to Landsec | Aspire via our online form.

VOTE NOW

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Vote here

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What are the annual Aspire Staff Recognition Awards?

Every month a ‘Player / Team of the Month’ is selected from nominations by you, other Aspire team members and Landsec customers. Winners receive a certificate and some well-deserved prizes, plus they have the chance of being shortlisted in the annual Landsec | Aspire Staff Recognition Awards.

Then, it’s over to you – the members of the Aspire community – to vote for who you think deserves to win. Voting closes on Friday 10 November, so don’t miss out on this chance to have your say!

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Voting Closes

Friday 10 November

STAFF RECOGNITION AWARDS 2023

Award Ceremony

Friday 1 December (Invitation only)

Bold Award We have the courage to do the right thing for the long term.

The following nominees have stepped out of their comfort zone to deliver brilliant customer service. Who gets your vote?

Krzysztof Marchajski Bidvest Noonan Nominated for: Krzysztof dealt professionally with an intruder who was attempting to steal something from the reception area at 100 Victoria Street.

He succeeded in preventing the theft and remained calm, despite sustaining a laceration and injury to his eye. Krzysztof managed to restrain the man until the police arrived.

Riccardo Sessa Rapport Nominated for: When a young man attending a job interview at One New Change arrived in a stressed state, Riccardo did his best to put him at ease. Noticing that the candidate didn’t have a tie, Riccardo offered him one from the amenity box. Then he helped him to tie it properly, ensuring he looked smart for his interview.

Federico Sommariva Rapport Nominated for: Federico noticed a potential security risk to his building. Although there was no immediate threat, he took it upon himself to investigate the matter and determined that there was a potential risk. He took swift action in notifying the Workplace Manager, enabling the issue to be escalated appropriately.

Quentin Meliz Rapport Nominated for: When Quentin found a bag outside One New Change, he set about trying to locate the owner. It turned out that there had been a theft at a nearby pub and the bag contained items belonging to three people. Quentin managed to trace and contact them all, and then reunite them with their possessions.

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Driven Award We strive to be the best.

These nominees have demonstrated that they are driven when it comes to delivering excellent customer service.

Who deserves to win?

Scheila Costa

Principle Cleaning

Nominated for: Scheila noticed a water leak whilst on her patrols at Dashwood and informed the site team. She not only cleaned up the water with her team, but also made further inspections throughout the day to ensure there were no further slip hazards.

Valeria Spano

Rapport

Nominated for: When a Landsec executive forgot to pick up her new pass at The Forge, she asked Valeria to post it to 100 Victoria Street. Instead, Valeria personally delivered the pass to avoid the risk of it getting lost.

Engineering team at ONC

NG Bailey

Nominated for: The NG Bailey team at One New Change stepped into action when customers lost water. Some clever engineering enabled the water tank for offices to take supply from the retail tank as a temporary measure. The team were also persistent in their liaison with Thames Water to rectify the issue.

Jef Adams

Bidvest Noonan

Nominated for: When a colleague was injured and had to work from home for a couple of months, Jef took responsibility for security at his three sites. This additional workload included daily site visits and liaison with customers and Workplace Managers.

Tej Gurung

Bidvest Noonan

Nominated for: Tej showed exceptional commitment in sorting and numbering 2800 keys at short notice, cross-referencing them with the building plans at n2. His speed and diligence prevented delays to the start of fit-out work.

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Voting Closes

Friday 10 November

STAFF RECOGNITION AWARDS 2023

Award Ceremony

Friday 1 December (Invitation only)

Inclusive Award We’re caring, open and progressive.

The following Aspire members have gone out of their way to be inclusive in customer service delivery. Cast your vote now!

Zene Kucinskiene

Angelika Szkutelynik & Zene Kucinskiene NJC Nominated for: Angelika and Zene are nominated for their sterling efforts to keep the toilets at Cardinal Place in tip-top condition. Their dedication and friendly approach have not gone unnoticed by members of the public or Aspire colleagues.

Mark Brownlow Bidvest Noonan Nominated for: Singled out for providing tremendous help in setting up events at 55 Old Broad Street and contributing to their success, Mark is known for his eagerness to help colleagues and his invaluable knowledge.

Gintare Pinkeviciene, Alcantra De Costa & Francisca Jaramillio NJC Nominated for: In order to assist a customer facing a major leak and help clean up a flooded area, Gintare, Alcantra and Francisca not only jumped into action but stayed beyond their contracted hours.

Alwyn Semper & Lawrence Merry Bidvest Noonan Nominated for: Alywn and Lawrence have been nominated for demonstrating professionalism, vigilance and proactivity at Dashwood to ensure the safety of the premises and the wellbeing of customers. Their efforts, attention to detail and swift response have consistently exceeded expectations.

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United Award We achieve more together.

These nominees have demonstrated the power of working together to resolve issues and provide excellence in customer service. Vote for your favourite now!

Ricky Elliott Q&S Landscaping Nominated for: Ricky is always informative and extremely helpful when asked about the various plants around the portfolio. He goes out of his way to engage with both Landsec staff and other Service Partners, providing updates on projects on his own initiative.

Nageen Jalal Bidvest Noonan Nominated for: Nageen showed amazing support when a marketing suite was opened at 24 Southwark Bridge Road to showcase The Forge. He always shows true professionalism, being friendly and courteous in any situation.

Bidvest Noonan & NG Bailey Nominated for:

Riza Gurcali

Kingsley Ifeanyi, Khalid Zerrouk, Riza Gurcali & Kane Lyons

When Kingsley Ifeanyi smelt gas on Good Friday, he immediately alerted the shift controller, Khalid Zerrouk, who informed NG Bailey’s out-ofhours team. They confirmed it was a gas leak and escalated the issue.

Riza Gurcali informed customers and Kane Lyons of NG Bailey provided Landsec with regular updates before the leak was rectified the same day.

Paul Sturt Jaguar Building Services Nominated for: Paul had just finished his shift and left site to join his team for their Christmas meal when he was informed that a customer was stuck in a toilet. He returned to Nova North to rescue the customer, even though the issue did not fall under Jaguar’s remit.

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Voting Closes

Friday 10 November

STAFF RECOGNITION AWARDS 2023

Award Ceremony

Friday 1 December (Invitation only)

Newcomer of the Year Award Our Newcomer of the Year Award recognises someone who has been part of the Aspire family for 12 months or less but has embraced our values, demonstrated that they’re a team player and performed above and beyond. Who gets your vote?

Jiban Rai Bidvest Noonan Nominated for: Having only started at the Nova estate in June during the mobilisation of n2, Jihan has shown a real aptitude for his role and achieved progression at unprecedented speed. He has impressed his colleagues with his customer service, alert diligence and willingness to learn. When a colleague left in August, Jiban applied for the role of CCTV Controller. After a trial period – during which he excelled in the role, despite having only been working at Nova for a few months – Jiban secured the position. His keen attitude to learning has continued and he adheres to the Nova vision of ‘Everyone, Every Day’, going the extra mile to help customers and colleagues.

Peter Joyce NJC Nominated for: Peter only joined NJC at the beginning of the year but has established such strong relationships that it feels as if he has been part of Aspire for much longer.

He has led the NJC team to ever greater standards, whilst also immersing himself in everything Aspire. He is an advocate of service excellence and manages to take colleagues with him on that journey. He engenders team spirit and embodies the One Team ethos of Aspire. Peter shows the highest regard for other Service Partners and works tirelessly to build and maintain excellent relationships with other Aspire team members.

Stephen Kesse NG Bailey Nominated for: Since Stephen joined the Landsec contract back in August, he has performed exceptionally well. He has managed to adopt and implement the Aspire philosophy of One Team in a way that makes it seem as if he has always been working on the account. He is diligent in the way he works and always takes the time to update Workplace Managers in a professional and timely manner.

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Andrew Willmen Jaguar Building Services Nominated for: Andrew was appointed as Site Supervisor for Lucent in September, just a month before a major launch and investor event was scheduled to take place at the site.

With the subsequent collapse into administration of a contractor for Lucent, it became apparent that some items would not be ready in time. Andrew swung into action, managing to arrange temporary power, reduce HVAC-associated noise and generally prepare the floors that were to be visited to a good standard.

The launch event was very well received. Since none of these tasks were originally due to be part of Andrew’s day-to-day duties, he definitely went above and beyond, despite only having been with Jaguar for a few months.

Riccardo Sessa Rapport Nominated for: Since joining the Rapport team at One New Change in February, Riccardo has shown exceptional dedication and consistently demonstrated all the Aspire values. He works together with his team and other Service Partners to deliver top-notch service and continuous improvement. Riccardo has become the go-to person for resolving any issues, is an enthusiastic participant in Aspire events and brings a positive and infectious energy to his team. However, what truly sets him apart is his ability to connect with people; he is popular with colleagues, guests and tenants, regularly receiving rave reviews for his friendly and approachable manner and exceptional service.

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Voting Closes

Friday 10 November

STAFF RECOGNITION AWARDS 2023

Award Ceremony

Friday 1 December (Invitation only)

Limelight Award Our Limelight Award gives each Service Partner the opportunity to nominate an individual from their organisation who has consistently gone the extra mile to deliver excellence in customer service this year. Which Aspire member do you think most deserves to have their dedication recognised?

Toma Galabov Rapport Toma has shown immense passion and commitment since day one with Landsec.

In April this year, he was promoted from Receptionist at 100 Victoria Street to FOH Supervisor at The Forge. Toma has been heavily involved in the mobilisation of The Forge, helping to make launch events successful and keeping everything running smoothly. He takes pride in presenting the building in the best way possible. For example, he ensured that fire alarm and lift tests were scheduled outside of viewing times. Toma has come forward with innovative ideas to create memorable customer experiences. One example is offering guests the Wi-Fi code on a seeded paper slip, providing a thoughtful gift that also aligns with The Forge’s focus on sustainability.

He has also been providing constructive feedback on the new booking software in order to improve it. He is nominated for taking an inspiring level of pride in his work and constantly seeking ways to enhance customer service.

Justice Diakanda NG Bailey Justice Diakanda is a team player, being known for his excellent collaboration with all the engineers and office staff at New Street Square. He has been with NG Bailey since 2017, staying with the team after completing his apprenticeship.

His long service means that he has acquired considerable expertise and experience, which he is always willing to share. He is an asset to the team and someone that colleagues enjoy working with.

Arash Kahedi D2E Arash is a behind-the-scenes force, unwavering in his commitment to finding solutions and innovations that drive continuous service improvement. He is constantly working hard, meticulously arranging permits, dealing with finance, handling invoices and resolving ad hoc queries. Arash is always proactive in his communication with Landsec and other Aspire Service Partners, which has helped to reduce risk and strengthen key relationships. He also collaborates proactively with Landsec and the supply chain in relation to compliance and RiskWise, where his influence has resulted in a substantial reduction in the number of lift, escalator and façade access items.

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Andy Merritt Bywaters Andy has been instrumental in improving recycling rates this year, driving them up from 75% in January to 79.5% in August. He achieved this by engaging with customers directly and re-auditing the sites that produce the largest volumes of waste, such as Nova and One New Change. Andy also collaborated with other Service Partners – notably the cleaning teams – to deliver training on waste segregation and the safe operation of any equipment supplied

by Bywaters, such as waste compactors and weighing platforms. Andy always makes himself available for customers and is happy to provide free-of-charge advice and assistance with any waste-related queries, including data to assist with gaining accreditations.

August Fraser Principle Cleaning August is responsible for managing all the waste and recycling at One New Change, working alongside Bywaters. His efforts have proved key in keeping the recycling statistics at the 80% mark. August has been at One New Change since it opened and he has made a huge impact on the whole team and operation. He takes the initiative when it comes to training and discussing waste procedures with retailers, customers and anyone involved with waste and recycling to ensure that waste is segregated properly and recycled in the best way possible. He takes great pride in what he does and is very friendly and knowledgeable. A team player, he is not afraid of any task – no matter how big or small – and always does his best to deliver optimal results.

Artemis Ayiotis Bidvest Noonan Since joining the Nova team in 2018, Artemis has shown remarkable dedication and commitment to his role. Although the security team at Nova rotates duties to cover front-of-house, public realm and back-of-house areas, Artemis is designated as one of two reception officers responsible for both Nova North and South during rush hours. He has gone above and beyond to connect with all the customers in both buildings, addressing them by their first names and making personal connections. His friendly demeanour and exceptional efforts are appreciated by customers, and he embodies the Nova ethos of ‘Everyone, Every Day’. Having played a vital role in re-establishing a sense of community within the buildings following the pandemic, he consistently demonstrates his deep commitment to his role and his genuine care for customers.

Marta Mrowiec Jaguar As Administrator at Nova, Marta navigates the stormy seas of Jaguar’s fast-paced environment with grace and resilience. Her ability to manage a complex web of tasks is described by her colleagues as “nothing short of miraculous”. Where Marta truly excels, however, is in client interactions; she fields questions from tenants with unwavering professionalism, chases engineers tenaciously for job updates and files service reports with a meticulous eye for detail.

She demonstrates a relentless work ethic and completes challenging tasks with a level of pride and commitment that is inspiring for the Jaguar team. Marta is described by her line manager as “the backbone of our organisation”, who adds that “the ripple effect of her contributions reverberates beyond her official duties”.

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Voting Closes

Friday 10 November

STAFF RECOGNITION AWARDS 2023

Award Ceremony

Friday 1 December (Invitation only)

Chairman’s Award At Landsec, our key focus is on the service we deliver to our customers. Our strength lies in our ability to work alongside one another, as one team, to achieve this common goal.

This award is personally chosen by the Chairman of the Aspire Steering Board and is for a contribution that goes above and beyond expectations.

Good luck, everyone - it could be you!

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TO CELEBRATE A YEAR OF CUSTOMER SERVICE EXCELLENCE AND TO THANK OUR ASPIRE COMMUNITY FOR THEIR GLITTERING PERFORMANCE, WE’RE LOOKING TO RECOGNISE AND REWARD IN STYLE.

2023 STAFF RECOGNITION AWARDS I N V I T A T I O N

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