62 BUCKINGHAM GATE
LONDON
One of the most prestigious
business
addresses in London, with customers to match.
HOW AND WHERE WE WORK MATTERS MORE THAN EVER.
Our connected, healthy and sustainable workplaces put our customers at the heart of everything we do for an experience that feels personal.
It’s work made personal because we work in true partnership with our customers to understand their needs so that we can always anticipate and meet them. By tailoring our approach to suit every customer we partner with, our workplaces respond to what people and communities need to work and be their best.
Our places are sustainable and healthy, where everything is about great experiences for a better workday. Simple and seamless, with brilliant locations, amenities and events for places that have an enduring positive impact for people and the environment.
62 BUCKINGHAM GATE EXISTS FOR WELLBEING, PRODUCTIVITY AND CONNECTION. IT’S WORK MADE PERSONAL.
From the essentials you need to make your business successful to those little extras that bring a smile, we’ve got it covered.
At Landsec, we are committed to doing the basics brilliantly. Whether it’s providing a warm welcome, powerful digital connectivity, reliable lifts and escalators or efficient waste management, we take care of all the essentials so you can focus on your business.
Our friendly management teams have processes in place for everything from car parking and deliveries to building alterations. What’s more, you can rest assured that detailed procedures and experienced personnel are in place to ensure your safety and security at all times.
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DESIGNED FOR WELLBEING.
BUILDING AND FACILITIES
When it comes to the daily logistics of your building – from visitor registration to waste collection – here’s what you need to know.
62 Buckingham Gate
The buildings are owned and managed by Land Securities Properties Limited.
Our postal address:
62 Buckingham Gate London SW1E 6QW
Nearest stations:
— London Victoria
— St James’ Park
— Westminster
Defibrillator:
Reception desk
Tel. 020 7592 0123
The loading bay is located at ground level and vehicular access to the site is via the entrance on Spenser Street. Security Control is located there and is responsible for the control of vehicles entering the building. The Loading Bay Officer will man the post MondayFriday between the hours of 07.00 and 19.00. Additional security will need to be booked for deliveries made outside of these times. If you are expecting a delivery before 7.00am or after 7.00pm or at the weekend, please contact securitycontrol@62buckinghamgat e.co.uk , who will make the necessary provisions and confirm the additional security costs.
If you are expecting a large delivery, e.g. furniture, please let securitycontr ol@62buckinghamgate.co.uk know in advance, so provisions can be put in place to ensure smooth transition to your floor. Any cost associated with this will be presented prior to the delivery.
The goods lift must be used to transport deliveries to your demise. For abnormal loads that could potentially cause damage to the fabric of the building, it will be necessary to agree the precise route of entry and ensure that relevant parts of the building are adequately protected. All protection works are to be carried out at the expense of the occupier and, if appropriate, a Schedule of Condition should be prepared in advance of the delivery to prevent later disputes.
Waste management is provided via the office refuse room on the mezzanine floor, where your nominated persons will need to dispose of any waste that you produce.
Car and motorcycle parking bays are located at basement level. Use of these bays is subject to your lease; please contact your Workplace Manager for further information.
Cycle parking is also located at the basement level, with adjacent shower and locker facilities available, including a towel service. We ask that visitors are pre-booked via our visitor management system, Bluepoint. This allows us to provide a seamless and professional service for your visitors and a safe experience for all by keeping track of who is coming in and out of the building. Please contact reception@62buckinghamgate.co.uk for access to the system.
EMERGENCY PROCEDURE
Understanding our emergency systems and response, as well as your responsibilities, is key to staying calm and safe during an incident.
62 Buckingham Gate follows a phased evacuation regime. On the office levels the system will operate what is known as a ‘double knock’ operation, whereby activation of a single detector will send an alert to the fire alarm panel, prompting the security team to investigate. There is an investigation period of four minutes. A ‘double knock’ will be due to:
Two smoke detectors activating; or
A single heat detector activating; or
A single sprinkler head activating; or
A manual call point being activated; or
The investigation period timing out without the alarm being cancelled; or
The alarm being manually confirmed by the Seek & Search Security Officer during the investigation period.
On activation of an alarm on any one level, that level will be put into alarm with the rest of the building put into alert, i.e. a signal will sound and an automated voice announcement will instruct staff to stand by, alerting customers to the presence of a fire on another floor but directing them not to evacuate until told to do so. The evacuation sequence of the subsequent floors after the first phase will be carried out two floors at a time. The evacuation sequencing is automatic and will cascade up the building away from the fire floor (two floors at a time) to the top of the building and then down the building (two floors at a time) to level 2.
Please note: those occupying more than one floor with an internal staircase are managed as one single floor.
The ground-floor lobby area will also be evacuated in the first phase. Detection of fire within the basement levels will not cause an alert or alarm signal to be sounded automatically in all areas of the building. Should there be a need to evacuate these areas due to a fire in the basement, this will be initiated manually by the management team in the fire control centre or automatically if smoke spreads into relevant areas or is detected above ground. It is also worth noting that the retail units are covered under a separate fire strategy. The evacuation process is co-ordinated by the security team. Occupiers are responsible for the evacuation of staff and visitors within their demise; this includes mobilityimpaired persons. Fire Marshals are to report to the Security Incident Controller at the designated muster point to confirm that their floor is clear.
In the case of an emergency the lifts will be grounded, with the exception of fire lifts, which will be under the control of the Seek & Search Security Officer.
ACTION ON DISCOVERING A FIRE
Familiarise yourself and your colleagues with the steps required to ensure the safe evacuation of everyone from your building.
If you discover a fire:
Alert others by shouting FIRE and immediately operate the nearest call point by pressing the perspex glass
Alert security immediately (security are responsible for notifying the Fire Service)
Only attempt to extinguish the fire, using the provided appliances, if you are competent and trained to do so and it is safe (please refer to your company policy on fighting fires)
DO NOT TAKE PERSONAL RISKS.
On hearing the fire alarm:
Leave the building immediately, using the nearest safe exit
— USE THE NEAREST AVAILABLE FIRE EXIT
— DO NOT USE THE LIFTS
— DO NOT STOP TO COLLECT PERSONAL BELONGINGS
— DO NOT RETURN TO YOUR PLACE OF WORK
Please note that we operate on a dispersal policy; please report to your Fire Marshal, who will confirm with you when it is safe to return to the building
— DO NOT RE-ENTER THE BUILDING UNTIL INSTRUCTED TO DO SO
Note:
If there is time and it is safe to do so: Close all doors on your way out Switch off all electrical equipment.
62 Buckingham Gate operates on a dispersal policy only. So that you are safe from any potential danger, and rather than create a large gathering close to the office, it is now recommended that people disperse until the threat has passed. It is expected of each customer’s Head Fire Marshal to report their floor(s) as clear to the Incident Control Officer (ICO) and wait at the dispersal point (at least 400m safe distance from the building) until the all-clear is given. It will then be the responsibility of the company (via whatever multi-address system they use) to inform their staff that they can return to the building. In some instances, a customer may
choose for their staff not to disperse, in which case a designated muster point is used. At least one Fire Marshal should wait with the ICO to pass on the all-clear message.
Fire alarm testing
Weekly audibility tests will be carried out at 1pm on Wednesday afternoons.
It is the customer’s responsibility to ensure that the statutory testing of occupier-installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm, please liaise with the Workplace team to ensure correct procedures are in place for isolating the system.
Facilities for persons with limited mobility
The building and estate have been designed to ensure that the access requirements for persons with limited mobility are considered. All occupiers are asked to advise the Workplace and security team of the number of employees with limited access and PEEPs (Personal Emergency Evacuation Plans) are to be supplied to the security control room for use in emergencies. We ask you to keep the Workplace team informed of any access problems that they encounter, so the appropriate remedial measures can be considered.
HEALTH & SAFETY
At Landsec we pride ourselves on providing the right environment for everyone to thrive across a very diverse portfolio.
Creating and maintaining the right health and safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy and secure environments for our customers to work, live, shop and relax in.
We aim to provide safe and healthy working conditions for the prevention of work-related
injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are dedicated to continual improvement of our OH&S management system, and to becoming an example of best practice in the practical application of health and safety management.
ALTERATIONS
Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord.
The above procedures do not apply to initial fit-out works and other Cat A works relating to reinstatements. The procedures relating to these works are covered in a separate ‘ Fit-out Guide ’. Separate drawings, method statement and risk assessments shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the landlord. Customers must not commence works without prior written consent.
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SUSTAINABILITY & ENVIRONMENTAL
Our commitment to wellbeing for today and sustainability for the future means we provide the lifestyle facilities you need and proactively control environmental factors to ensure healthy, green workspaces.
At Landsec, we’re fully committed to designing and managing our assets in ways that enhance the physical and mental wellbeing of our people, customers and visitors, and support their productivity.
A number of wellbeing features are available to our customers:
— Air quality – increased outdoor air supply, prohibition of indoor and outdoor smoking, and installation of indoor air quality monitors
— Enhanced thermal, sound and light performance
— Materials – use of healthy materials in design
— Active commuter facilities for active occupants via cycling infrastructure
— Movement – circulation routes and ergonomic workstations
— Promotion of mental health and wellbeing via community events and webinars
— Promotion of community engagement, diversity and inclusion.
WiFi air quality monitors
— Particulate matter and airborne chemicals (VOCs)
— CO2 and temperature
— Air pressure and humidity
Nearest green spaces
— Christchurch Gardens
— Onion Gardens
— St James’ Park
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WASTE & RECYCLING
and we invite customers to help us achieve this through correct
If you or your business would like a free Recycling Improvement Strategy, we can arrange this through Recorra, our best-in-class waste management Service Partner. We have a target of a
ARTWORK
Elevating the customer experience through original pieces, encapsulates our approach to style and culture.
The Annunciation of the Virgin Deal
Tapestry by Grayson Perry
Landsec purchased one of Grayson Perry’s tapestries, from his highly acclaimed solo exhibition, The Vanity of Small Differences at Victoria Miro Gallery
The tapestries are influenced by Grayson’s fascination for early Renaissance painting.
In The Annunciation of the Virgin Deal, Tim is with his family in the kitchen of his second home in the countryside. He has just sold his business to Richard Branson, and his partner is delighted to tell him how rich he is now. Wealth and status are reflected by the convex mirror and discarded shoes, as in Jan Van Eyck’s The Arnolfini Portrait (1434).
Optical Chandelier Sphere
Stuart Haygarth
Stuart Haygarth was commissioned to make a 3500mm Optical Chandelier out of 70,000 recycled spectacle lenses suspended by 2700 strands within the reception of 62 Buckingham Gate. Stuart Haygarth’s passion for collecting abandoned objects and an almost obsessive fascination with order are key factors in his work. Haygarth finds beauty in the everyday discarded item and uses it to challenge our perceived notion of what is precious and desirable.
OUR SUSTAINABILITY STRATEGY
At Landsec we do more than build, manage and operate buildings.
We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communities — now, and for future generations. The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and
our built environment has a powerful impact on our lives — it is where most of us spend a staggering 90% of our time. That is why at Landsec we build well, live well and act well.
Please reach out to your Workplace Manager for more information on our sustainability strategy and how you can play a part.
A PLACE FOR PRODUCTIVITY.
WORKPLACE MANAGEMENT
Our dedicated team are responsible for the day-to-day management, health, safety and security of Landsec buildings.
Our aim is to deliver quality management and customer service in a fair and economical manner through attention to detail and a close customer relationship. Our principal objectives are to operate with an open and accessible approach to the provision of managed services, to use resources effectively and to innovate and improve through consultation and involvement.
Our core value is to provide services in an economic and efficient manner that are of measurable benefit to our customers. We will publish a detailed service charge forecast at least one month prior to the commencement of the financial year. We will also endeavour to retender all principal service contracts every three years to ensure value and quality.
All customers are responsible for appointing a representative to liaise with the Workplace Manager to discuss problems and to ensure the
smooth running of the building. We will acknowledge or respond to correspondence and applications from our customers to assign, sub-let or alter their premises within three working days.
Throughout the year we will formally invite representatives from your company to discuss day-to-day service and quality issues affecting the building. In this way, we shall seek your opinions and ideas as to the future management strategy. You are welcome to contact us at any time should you be seeking clarification as to the provision of common area services or interpretation of your responsibilities under the terms of your lease.
The management team for your building will comprise:
— Portfolio Director
— Workplace Operations Director
— Workplace Manager
— Assistant Workplace Manager
— Workplace Support Assistant
— Workplace Engineering Manager
This publication has been produced to answer most of the queries that customers may have about the building. Inevitably, there will be some questions that are not covered in these pages. If this occurs, in the first instance please contact the building management team, who will be happy to assist you. You can also find more general information in the Knowledge Base on the Aspire Assist portal.
Landsec reserves the right to amend the rules and regulations at any time. It should be noted that the terms of the lease will always prevail. The Customer Handbook needs to be read in conjunction with the occupier’s obligations in the lease and revisions of this handbook may be issued from time to time.
Landsec Link
A digital information hub for Landsec customers.
AspireAssist
Landsec | Aspire offers a 24/7 support service, direct from our innovative Customer Service Centre. 24/7 HelpDesk
Want to hear more about how we are working with the local community?
We are
Landsec | Aspire
Landsec | Aspire is a cohesive team of Service Partners with the same goals, ideals and values. We work together to provide customers with the best possible service within our properties. We believe Aspire takes the customer experience to the highest level and –through teamwork, self-assessment and continuous improvement – offers customers five-star performance to support their businesses.
ADDITIONAL INFORMATION
For non-site-specific general information, please see the Knowledge Base section of the Landsec Aspire Assist
MY PROPERTY
— Business Continuity
— Construction Design Management (CDM)
— Demarcation of the Demise
— Emergency Procedure Overview & Evacuation Procedures
— Fire Risk Assessment Overview
— General Fire Instructions (Fire Wardens)
— Health & Safety
— Lift Entrapment Process
— Occupier Demise Inspection (ODI)
— Permit to Work System
— Using the Concierge Services
— Service Charge Guidance
LANDSEC PORTALS
— RiskWise Permit to Work User Guide
— AspireSecure (URIM)
— Bluepoint User Guide
KNOWLEDGE BASE
— Customer Privacy Policy
— Environment and Energy Policy
— Fire Policy
— Group Health & Safety Policy
— Group Security Policy
— Landsec as Processor
— Pandemic Plan
— Pet to Work Policy
— Smoking Policy
— Sustainability Policy
LANDSEC | ASPIRE
— Front of House
— Mechanical, Electrical & Building Fabric
— Security
— Cleaning
— Waste Management
— AspireAssist 24/7 HelpDesk
MYO offers exceptional and flexible serviced workspaces Designed to inspire, with everything curated for the ultimate workplace experience. Dedicated, professional and incredibly welcoming, MYO puts your needs first.
With 6 desk offices to managed self-contained workspaces for up to 200 desks, MYO can provide a permanent home for your business, project space or swing space.
MYO’s collection of seven premium event and meeting room spaces across Central London are perfect for all types of corporate events, for 4 to 200 people
Exquisitely designed for productivity, wellbeing and collaboration, these spaces reflect how we meet today and support your future ambitions.
> 5 bookable meeting rooms for 6 to 16 people
> 60-person event suite available for half day, full day and evening hire
> 8 floor lounge and terrace for 60 people with views of the Cit y and Tate Modern th
> 5 bookable meeting rooms for 4 to 22 people
> Lounge event space for up to 40 people for evening hire
> 7 bookable meeting rooms for 12 to 30 people
> Penthouse lounge and terrace with views of St Pancras
> Standalone Grade II listed events venue with up to 300-person capacit y
> 8 bookable meeting rooms for 5 to 28 people
> Evening event space for up to 100 people
> 1 minute from Liverpool Street station
> 5 bookable meeting rooms for 8 to 20 people
> Ground floor event space for up to 120 people
> 6 floor lounge with terrace and views of London Eye and Westminster th
> 6 bookable meeting rooms for 4 to 22 people
> Event suite for up to 100 people reception style
> Lounge space for evening hire
> 5 bookable meeting rooms for 4 to 20 people
> Atrium available for evening hire for drinks receptions for up to 100 people
CONNECTING COMMUNITIES.
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WELCOME TO VICTORIA. A POSITIVE PLACE FOR POSITIVE PEOPLE.
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With an abundance of retail brands, eateries and transport connections, vibrant Victoria is a destination that really packs a punch.
T he L a nd s e c R eta i l ic on s a re c le a n a nd c ont e mp or a r y w it h s ubt le qu i rk s wh ic t ie t he m i n t o t he ot he r c omp one nt s of t he br a nd .
T he keyl i ne s t yl i n g ha s a s le e k fe e
wh i le m a i nt a i n i n g a s e n s e of fa m i l i a r i
wh ic h i s f u nd a me nt a l whe n u s i n g t he ic on s i n c ont e x t .
Curzon cinema, Victoria Street.
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80-100
VICTORIA STREET
PALACE STREET
BUILDING
62
BUCKINGHAM GATE
VICTORIA STREET
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