8895000-CHB-Ed-3.0 Thirty High by Tiger Bay Design

Office Space by Landsec

Thirty High London

We believe great places are for people to experience and made with the experience of great people

At Landsec, we believe great places are for people to experience and are made with the experience of great people. We own and manage some of the most successful and recognisable assets in the country.

In London, from the worldfamous Piccadilly Lights to the transformation of Victoria SW1, we deliver exceptional experiences for the businesses and people that live,

work in, and visit the capital. We also aim to lead our industry in critical long-term issues – from diversity and community employment, to carbon and climate resilience. Everything we do is grounded in experience and begins with people. We deliver value for our shareholders, great experiences for our customers and positive change for our communities. At Landsec, everything is experience.

Our postal address Nearest station

Thirty High, Bressenden Place, London SW1E 5BH — Victoria Underground — Victoria Overground

Defibrillator

Inside this Customer Handbook

This handbook contains information specific to this building only. — Reception

— Building and facilities information

Fire procedures

Emergency procedure

Health & safety — Alterations — Landsec | Aspire

Our sustainability strategy

WELL Building Standard — MYO

— AspireAssist 24/7 HelpDesk — Additional information

Your workplace management team

Our dedicated team are responsible for the day-to-day management, health, safety and security of Landsec buildings. Meet your team

Should you have any questions or concerns, please feel free to contact your Workplace Manager, who will be happy to assist.

Introduction

Thirty High, formally Portland House is part of the wider Cardinal Place development located on the east side of Bressenden Place in SW1. It is surrounded by large scale office buildings and being the tallest structure in the immediate vicinity with impressive views of London, acts as a focal point for the area.

Other than Bressenden Place the building is completely surrounded by fully pedestrianised streets with the bottom two floors facing Cardinal Walk dedicated to the retail offering of the development.

Portland House was originally completed in 1962, refurbished in the early 2000s and is undergoing a complete refurbishment that sees the building façade refreshed with new windows, a cleaned concrete facade along with the installation of all new mechanical plant, equipment and lifts. A new pavilion extension, set to the building’s western side, has been formed to provide a new double height reception with entrances at each end.

At 105m tall, Thirty High acts as a focal point within Victoria providing unrivalled panoramic views of London’s skyline.

Office accommodation is over 25 floors, with an amenity rich offering, the Crown on levels 29 and 30 provides flexible event spaces, a restaurant, bar with a terrace and lounge for all office occupiers during the working day and open to the public outside of office hours and at the weekends to enjoy the 360° views over London. A Wellness offering is available at basement and L1. Browns Restaurant will also add to the Cardinal Estate retail mix.

Practical Completion for Thirty High is targeted for Q4 2025 (subject to the usual extensions).

This Customer Handbook will be refined and further developed as the building nears completion.

Management team

Our aim is to deliver quality management and customer service in a fair and economical manner through attention to detail and a close customer relationship. Our principal objectives are to operate an open and accessible approach to the provision of managed services, to use resources effectively and to innovate and improve through consultation and involvement.

Our core value is to provide services in an economic and efficient manner that is of measurable benefit to our customers. We will publish a detailed service charge forecast at least one month prior to the commencement of the financial year. We will also endeavour to re-tender all principal service contracts every three years to ensure value and quality. All customers are responsible for appointing a representative to liaise with the Workplace Manager to discuss problems and to ensure the smooth running of the building. We will acknowledge or respond to correspondence and applications from our customers to assign, sub-let or alter their premises within three working days.

Throughout the year we will formally invite representatives from your company to discuss day-to-day service and quality issues affecting the building. In this way we shall seek your opinions and ideas as to the future management strategy. You are welcome to contact us at any time should you be seeking clarification as to the provision of common area services or interpretation of your responsibilities under the terms of your lease.

The workplace management team for Thirty High will be in place prior to practical completion of the building and will comprise:

Workplace Operations Director

Workplace Manager

—

Workplace Engineering Manager

Assistant Workplace Manager

Portfolio Manager

This publication has been produced to answer most of the queries that customers may have about the building. Inevitably, there will be some questions that are not covered in the following pages. If this occurs, in the first instance, please contact the building management team who will be happy to assist you. You can also find more general information in the Knowledge Base on the AspireAssist portal.

Landsec reserves the right to amend the rules and regulations at any time. It should be noted that the terms of the lease will always prevail. The Customer Handbook needs to be read in conjunction with the occupier’s obligations in the lease and revisions of this handbook may be issued from time to time.

Situated at the heart of Victoria, London’s most connected and cosmopolitan neighbourhood.

Building and facilities information

SECURITY

Security Control Room

The security for the building, estate and public realm is managed by Security Officers who are all fully licensed in accordance with SIA (Security Industry Authority) regulations. A team led by a Security Manager, including Shift Supervisors and Security Officers, will be on site 24 hours a day, 365 days a year. This operation is managed from the Security Control Room (SCR) located at basement 2. All our Security Officers are easily identifiable with Thirty High / Landsec | Aspire branded corporate wear.

Contact details will follow.

CCTV

Cameras are located throughout the common areas of the building, within the lifts and throughout the public realm and estate; the system is operated from the SCR. The CCTV systems record 24 hours per day and are managed in accordance with the Data Protection Act 2018.

FRONT OF HOUSE

Reception

The reception will be operational 24 hours per day, 365 days per year. A highly experienced front-of-house team will manage the area with the support of the site security. Advanced technology including lift destination control, visitor management software, access control and speed lanes will ensure a professional, secure and controlled operation.

The front-of-house team also offers a tailored concierge service to all occupiers and visitors. This includes traditional lifestyle services such as dry cleaning and ordering flowers, as well as aspiring to provide a bespoke solution to meet all exceptional requests.

The respective contact details for the building will follow.

We ask that all visitors are pre-booked via the Smartspaces app. This allows us to provide a seamless and professional service for all by keeping track of who is coming in and out of the building. If you wish for any training for the Smartspaces app, please contact reception who will be able to assist you.

Mobility Access

The building is fully accessible for persons with limited mobility. The disabled entrances to the building are located on each side of the reception doors and are fitted with an automated opening mechanism.

Three accessible parking bays are provided for Blue Badge Holders within the car park in the basement of the Cardinal Estate.

Please advise the front of house team if you are expecting visitors that will require assistance with access.

BACK OF HOUSE Access

Thirty High shares the loading bay with the buildings and retail units that sit within the Cardinal Estate. There is a vehicular access point accessible from Palace St. to the basement level. When providing the address for the loading bay for GPS use:

80 Victoria Street, London SW1 5JL

The access to the loading bay will be gated overnight at the boundary with the public highway. Further within the site, a traffic barrier and associated traffic lights will manage access into and out of the servicing area.

Bicycle Parking and Shower Facilities

The secure cycle park and end of trip facilities are located in basement 2. The entrance to the cycle park is located off Palace Street:

16 Palace Street, London SW1 5JD

All occupants enter through a secure entrance and via a ramp follow the segregated cycle lane travelling to the end of trip facilities at basement 2. All cycle spaces are allocated on a first come first served basis to occupiers and controlled via access control.

There are long stay cycle parking spaces and short stay spaces available for visitors. Please liaise with the front of house team to book a cycle space for a visitor.

A stair and lift take users from the basement to the non-secure side of the reception at ground floor.

Loading Bay/Delivery and Despatch of Goods

The entrance to the basement level loading bay is located from Palace St and offers a facility to all buildings within the Cardinal Estate including office and retail occupiers. Security control located at the top of the ramp is responsible for the control of vehicles entering. In order to ensure a delivery, contractor or visitor is not turned away, an online booking system, AutoBay will be in operation. Details to follow.

The ramp security team will ‘man’ the post from Monday – Friday between the hours of 07.00 – 19.00. Additional security will need to be booked for deliveries made outside of these times. If you are expecting a delivery before or outside of these hours or at weekends please contact Security Control who will make the necessary provisions. Due to residential considerations adjacent to the loading bay, there is a restriction as to the deliveries that can be accepted.

Please check the restrictions below before booking vehicles to access the Cardinal Estate Loading Bay:

— Height restriction is 4m.

— There are 7 servicing bays and the loading bay can accommodate vehicles as follows:

— 5 bays – capable of accommodating Light Goods Vehicles (LGV) and Medium Goods Vehicle (MGV) 8m in length

— 2 bays - capable of accommodating HGVs up to 10m in length

The Loading Bay office and its operatives are responsible for the entry and exit of delivery vehicles. The Loading Bay Team are responsible for ensuring that all vehicles and people entering the Estate via back of house areas are properly screened according to operational and H&S guidelines.

The Loading Bay Officer is responsible for liaising with couriers and delivery drivers loading/unloading in the loading bay.

The Loading Bay Office is manned Monday – Friday 07.00 – 19.00hrs. The Security Team are able to deal with deliveries out of hours with prior arrangement.

Under no circumstances should the Loading Bay be used for the storage of goods. Occupiers are to arrange for their deliveries to be taken to their demised area immediately upon arrival. Only the goods lifts can be used to transport the deliveries to an occupier’s demise. Trolleys or cages, no matter how small are not allowed through the reception area. The goods lift must only be used within the capacity stated within the lift car. If a goods lift is used to move abnormal loads which could potentially cause damage to the lift, a plan must be presented to the Workplace Manager and adequate protection organised. All protection works are to be carried out at the expense of the occupier and, if appropriate, a Condition Survey will be prepared by the Workplace Manager in advance of the delivery to prevent later disputes.

Under no circumstances should lift doors be forced open.

Stunning restaurant, bar, lounge and flexible event spaces

Thirty High will have a café within the double height reception space. At Levels 29 and 30 a flexible events space, lounge, bar and restaurant with a terrace offering panoramic views of London will be available to office occupiers during office working hours and open to the public outside of working hours and at the weekends.

Office Goods Lift (FGL2):

Car Dimensions:

Height: 2800mm

Width: 1750mm

Depth: 1260mm

Weight: 1000kg

Door Dimensions:

Height: 2500mm

Width: 1200mm

Please note that this is also a firefighting lift for the building and fitted with CCTV. Lift lobbies should be kept clear at all times. In the event of an emergency this lift can be used in the initial phase of an alarm activation as an evacuation lift for mobility impaired persons or those requiring a Personal Emergency Evacuation Plan (PEEP). Once the Fire Brigade are on site the lift will be in their control.

Post and Cycle Courier Deliveries

All post and cycle couriers will deliver to the Post Room located from Palace Street: 80 Victoria Street, London SW1E 5JL

This is manned Monday – Friday 07.00 – 19.00hrs. The delivery package will be received and signed for by a Security Officer. The post room will deliver post to Thirty High.

PERMIT TO WORK PROCEDURES

In the interest of Health and Safety, permits to work will be issued by the Workplace team.

A minimum of 48 hours’ notice is required for a permit to work. The permit must include a site and task specific method statement and risk assessment.

Any work on the base build services must be carried out under the Permit to Work System, and under no circumstances is work to be carried out on electrical or other services in a “live” condition.

No welding or other equipment producing heat or flame, or petroleum fired generators, compressors, etc. is to be used by a contractor without a Landlord’s Hot Work permit from the Workplace team.

No fuel or gas cylinders are to be stored within the building.

NO SMOKING POLICY

All parts of Thirty High and Cardinal Estate have been designated as ‘No Smoking’ areas. Occupiers should not permit their staff to smoke immediately outside the entrances or the Estate. The reception staff have instructions to ask anyone smoking immediately outside to move away.

Fire procedures

If you discover a fire:

Alert others by shouting FIRE and immediately operate the nearest call point by pressing the perspex glass

Alert security immediately (Security are responsible for notifying the Fire Service)

Only attempt to extinguish the fire, using the provided appliances, if you are competent and trained to do so and it is safe (please refer to your company policy on fighting fires) DO NOT TAKE PERSONAL RISKS

On hearing the fire alarm:

Leave the building immediately, using the nearest, safe exit.

USE THE NEAREST AVAILABLE FIRE EXIT

— DO NOT USE THE LIFTS

DO NOT STOP TO COLLECT PERSONAL BELONGINGS

DO NOT RETURN TO YOUR PLACE OF WORK

Please note we operate on a dispersal policy, please report to your fire marshal. Your fire marshal will confirm with you when it is safe to return to the building

DO NOT RE-ENTER

THE BUILDING UNTIL INSTRUCTED TO DO SO

Note:

If there is time and it is safe to do so: Close all doors on your way out Switch off all electrical equipment The building operates on a dispersal policy only.

So that you are safe from any potential danger, and rather than create a large gathering close to the office, it is now recommended that people disperse until the threat has passed. It is expected of each customer’s Head Fire Marshal to report their floor(s) all clear to the Incident Control Officer (ICO) and wait at the dispersal point until the all clear is given. It will then be the responsibility of the company (via whatever multi-address system they use) to inform their staff that they can return to the building. In some instances, a customer may choose for their staff not to disperse, in which

case a designated muster point is used. At least one Fire Marshal should wait with the ICO to pass on the all clear message.

Fire Alarm Testing

Weekly audibility tests will be carried out during operational hours; the day and time will be agreed prior to practical completion of the building.

It is the customer’s responsibility to ensure that the statutory testing of occupier-installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm, please liaise with the workplace management team to ensure correct procedures are in place for isolating the system.

Facilities for Persons with Limited Mobility

The building and estate have been designed to ensure that the access requirements for persons with limited mobility are considered. All occupiers are asked to advise the Workplace Management and Security Team of the number of employees with limited access and Personal Emergency Evacuation Plans (PEEPs) are to be supplied to the security control room for use in emergencies. We ask you to keep the operations team informed of any access problems that they encounter so the appropriate remedial measures can be considered.

Emergency procedure

Thirty High follows a phased evacuation regime. On the office levels the system will operate what is known as a ‘double knock’ operation, whereby activation of a single detector will send an alert to the fire alarm panel, prompting the security team to investigate. There is an investigation period. A ‘double knock’ will be due to:

Two smoke detectors activating; or

A single heat detector activating; or

A single sprinkler head activating; or

A manual call point being activated; or

The investigation period timing out without the alarm being cancelled; or

The alarm being manually confirmed by the Seek & Search Security Officer during the investigation period.

On activation of an alarm on any one level, that level will be put into alarm with the rest of the building put into alert, i.e. a signal will sound, and an automated voice announcement will instruct staff to stand by, alerting customers to the presence of a fire on another floor but directing them not to evacuate until told to do so.

The first phase will be initiated automatically, then the reminder of the phased evacuation procedure will be managed. The sequence will be:

Floor of origin evacuated and disabled occupants at any floor level requiring use of an evacuation lift, The next two floor levels above the fire floor will be evacuated, The remaining floors in groups of two working up the building will be evacuated,

Floors in groups of two below the floor of fire origin working downwards.

In the event of a fire in the basement, a zoned evacuation strategy will be adopted.

Please note: those occupying more than one floor with an internal staircase are managed as one single floor.

The ground floor lobby area will also be evacuated in the first phase. in the event of a fire in the basement, a zoned evacuation strategy will be adopted. Thirty High basement (including the event space) will form one zone, while the cycle store / changing facilities in the existing car park of the adjacent building will form a separate zone.

Occupants in the fire evacuation zone will be evacuated whilst areas not affected by the fire will continue to operate and would only be put into evacuation should this be deemed necessary. When there is a fire in either plant rooms or event space at basement, the whole basement will be evacuated.

Occupiers are responsible for the evacuation of staff and visitors within their demise. This includes mobilityimpaired persons. Fire Marshalls are to report to the Security Incident Control Officer at the designated muster point to confirm that their floor is clear.

In the case of an emergency the lifts will be grounded, except for fire lifts, which will be under the control of the Fire Service.

Health & safety

At Landsec we pride ourselves on providing the right environment for our people to thrive across a very diverse portfolio. Creating and maintaining the right health and safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy and secure environments for our customers to work, live, shop and relax in.

We aim to provide safe and healthy working conditions for the prevention of work-related injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are committed to continual improvement of our OH&S management system and to become an example of best practice in the practical application of health and safety management.

Alterations

Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord. Separate drawings, method statement and RAMS shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the landlord. Customers must not commence works without prior written consent.

The above procedures do not apply to initial fit-out works and other Cat A works relating to reinstatements. The procedures relating to these works are covered in a separate ‘Fit-out Guide’. For further information please contact the Workspace Manager or see the Knowledge Base section of the AspireAssist portal.

Landsec | Aspire is a unified team of Service Partners with a strong culture and customer service mindset

Landsec | Aspire Service Partners work together with the same goals, ideals and values to provide customers with the best possible service within our properties. We believe Aspire takes the customer experience to the highest level and through teamwork, self-assessment and continuous improvement, offers customers five-star performance to support their businesses.

At Landsec we do more than build, manage and operate buildings. We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communitiesnow, and for future generations. The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and our built environment has a powerful impact on our lives - it is where most of us spend a staggering 90% of our time. That is why at Landsec we build well, live well and act well.

Sustainability at Thirty High

The following sustainable features have been incorporated into the design of Thirty High:

Wellbeing

Thirty High embeds features of the WELL Building Standard V2 and will achieve a Platinum Core rating. These features include healthy materials selection, physical activity support through high-quality facilities and natural elements throughout the building to support health and wellbeing. Key features include:

— The water quality will be tested regularly against WELL’s stringent baseline to ensure exceptional water quality is provided to building users

— Low Volatile Organic Compounds emission finishes are provided to ensure excellent air quality in communal areas

— Fresh air delivery rates in the building are increased over UK industry best practice by more than 15%

— Thermal comfort will be closely controlled and tested throughout the year to achieve the stringent WELL parameters

BREEAM

Thirty High has targeted BREEAM Refurb and Fit Out 2014 Outstanding. This has been achieved through focusing on energy performance, low carbon design, sustainable materials selection, and efficient use of natural resources.

Key features include:

— Lighting has been designed in line with industry standards to give great visual comfort

— Low water usage fixtures and fittings have been installed to achieve a water saving of 40% compared to a typical building

Benefits to the building include:

— Rainwater harvesting is provided to reduce demand on potable water, this will save approximately one thousand full bathtubs (or 500,000 full kettles) of water over the course of a year

— 99% of Waste was diverted from landfill in construction

— 100% of timber installed within the building will be sourced from Sustainably managed forests, as certified by the Forrest Stewardship Council (FSC) scheme

Carbon

We have worked to actively reduce the embodied carbon emissions used in the construction of Thirty High. The specification promotes local, low-carbon materials and ultimately the emissions will be offset so that our customers benefit from a low-carbon building. The key feature of the project was to retain as much of the original building as possible while balancing the need for improved energy performance. This has meant installing new windows throughout to reduce heat loss but subtle interventions to the structure and internal finishes.

Benefits to the building include:

— Retaining a large proportion of the façade and building structure has saved over 40% in terms of the total up-front carbon compared to typical new building, the emissions avoided are the equivalent to driving around the circumference of the Earth in a petrol car 760 times.

— New Concrete used in the building has a high proportion of low carbon cement replacement (recycled industrial by-product) as and a proportion of the reinforcement steel bars contain over 97% recycled content

Our sustainability strategy

Energy

Thirty High will be a net zero carbon building as per UKGBC framework definition. Meaning the embodied carbon of the building has been considerably reduced compared to a regular build, and the operational energy demand has been minimised.

Our purpose Sustainable places Connecting communities Realising potential

Key features that benefit the tenant include:

— Reduced energy usage by implementing the Design for Performance (DfP) methodology within the landlord areas to target a National Australian Built Environment Rating System (NABERS) rating of 5 Stars. A NABERS rating is a market leading rating system which allows us to accurately measure and communicate the environmental performance and efficiency of the building.

Benefits to the building include:

— The heating and cooling will be provided by low carbon Air Source Heat pumps powered by electricity and will achieve an energy saving of 19.54%.