8817000-CHB-Ed-3.0 24 Southwark Bridge Road

Office

Space by

Landsec

Customer Handbook

Office Space by Landsec

24 Southwark Bridge Road

London

At Landsec, we believe great places are for people to experience and are made with the experience of great people. We own and manage some of the most successful and recognisable assets in the country.

In London, from the worldfamous Piccadilly Lights to the transformation of Victoria SW1, we deliver exceptional experiences for the businesses and people that live,

work in, and visit the capital. We also aim to lead our industry in critical long-term issues – from diversity and community employment, to carbon and climate resilience. Everything we do is grounded in experience and begins with people. We deliver value for our shareholders, great experiences for our customers and positive change for our communities. At Landsec, everything is experience.

We believe great places are for people to experience and made with the experience of great people

There is no Management Suite based at 24 Southwark Bridge Road, the Workplace Manager is based at another site located in close proximity.

Should you have any questions or concerns, please feel free to contact your Workplace Manager, who will be happy to assist.

24 Southwark Bridge Road is a 23,600sq ft, multi-tenanted building located in the London Borough of Southwark.

Building and facilities information

We ask that visitors are pre-booked via our visitor management system Bluepoint. This allows us to provide a seamless and professional service for your visitors and a safe experience for all by keeping track of who is coming in and out of the building. For Out of Hours, please make prior arrangements if you have contractors who will be performing work on your floors so that the Permit to Work procedures can be put in place. Dependent on the nature of the intended works, we may insist that a security officer is on duty at the main reception. Please be aware that the cost of the security officer’s attendance will be met by the customer. This includes office events. The lifts can be used to transport deliveries to your demise. For abnormal loads which could potentially cause damage to the fabric of the building, it will be necessary to agree the precise route of entry and ensure that relevant parts of the building are adequately protected. All protection works are to be carried out at the expense of the occupier and, if appropriate, a Schedule of Condition should be prepared in advance of the delivery to prevent later disputes. Waste removal is managed from the rear of the building adjacent to waste stores/holding areas.

Car and Motorcycle parking bays are not included at this site. Cycle parking is located in a unit on New Park Street, accessed by way of a code lock on the door. Currently there are 18 cycle racks. More information on exact location can be requested from Security or the Workplace Manager.

Please note, there is no disabled access to this site.

There is a strict no smoking policy in operation in all areas of the building, this includes E-Cigarettes. Customers are also requested to refrain from smoking in the areas immediately adjacent to the building entrances.

There is no loading bay at the building therefore goods will be accepted via the front entrance. Additional security will need to be booked for large deliveries made outside of normal working hours. If you are expecting a delivery before 07.00 or after 19.00 or at the weekend please contact the Workplace Manager who will make the necessary provisions and confirm the additional security costs. If you are expecting a large delivery, e.g. furniture, please let the Workplace Manager know in advance so a lift can be booked. The overall aim will be to service the office efficiently without creating any negative impact upon the local highway network.

Fire procedures

If you discover a fire: Alert others by shouting FIRE and immediately operate the nearest call point by pressing the perspex glass Alert security immediately. Security are responsible for notifying the Fire Service Only attempt to extinguish the fire, using the provided appliances, if you are competent and trained to do so and it is safe (please refer to your company policy on fighting fires)

DO NOT TAKE PERSONAL RISKS

On hearing the fire alarm: Leave the building immediately, using the nearest, safe exit.

— USE THE NEAREST AVAILABLE FIRE EXIT

— DO NOT USE THE LIFTS

— DO NOT STOP TO COLLECT PERSONAL BELONGINGS

— DO NOT RETURN TO YOUR PLACE OF WORK

Please note we operate on a dispersal policy, please report to your fire marshal. Your fire marshal will confirm with you when it is safe to return to the building

— DO NOT RE-ENTER THE BUILDING UNTIL INSTRUCTED TO DO SO

Note:

If there is time and it is safe to do so: Close all doors on your way out Switch off all electrical equipment

24 Southwark Bridge Road operates on a dispersal policy only. So that you are safe from any potential danger, and rather than create a large gathering close to the office, it is now recommended that people disperse until the threat has passed. It is expected of each customer’s Head Fire Marshal to report their floor(s) all clear to the Incident Control Officer (ICO) and wait at the dispersal point (at least a safe distance from the building) until the all clear is given. It will then be the responsibility of the company (via whatever multi-address system they use) to inform their staff that they can return to the building.

In some instances, a customer may choose for their staff not to disperse, in which case a designated muster point is used. At least one Fire Marshal should wait with the ICO to pass on the all clear message.

Fire Alarm Testing

Weekly tests will be carried out at 11:30am on Wednesday mornings. It is the customers’ responsibility to ensure that the statutory testing of occupier installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm please liaise with the Workplace Team to ensure correct procedures are in place for isolating the system.

Facilities for Persons with Limited Mobility

All occupiers are asked to advise the Workplace and Security Team of the number of employees with limited access and PEEPS (Personal Emergency Evacuation Plans) are to be supplied to the security for use in emergencies. We ask you to keep the Workplace team informed of any access problems which they encounter so the appropriate remedial measures can be considered.

Emergency procedure

24 Southwark Bridge Road follows a single stage evacuation regime meaning that in the event of the alarm activating in any part of the building, all floors will evacuate simultaneously. The evacuation process is co-ordinated by the Security Team. Occupiers are responsible for the evacuation of staff and visitors within their demise, this includes mobility impaired persons.

Fire Marshalls are to report to the Security Incident Controller at the designated muster point to confirm that their floor is clear.

In the case of an emergency the lifts will be grounded, with the exception of fire lifts, which will be under control of the Seek & Search Security Officer.

Knowledge Base

This handbook contains information specific to this building only. For non-sitespecific general information, please see the Knowledge Base section of the Landsec AspireAssist portal.

assist.landseclink.com

Health & safety

At Landsec we pride ourselves on providing the right environment for our people to thrive across a very diverse portfolio. Creating and maintaining the right health and safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy and secure environments for our customers to work, live, shop and relax in.

We aim to provide safe and healthy working conditions for the prevention of work-related injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are committed to continual improvement of our OH&S management system and to become an example of best practice in the practical application of health and safety management.

Alterations

Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord. Separate drawings, method statement and risk assessments shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the Landlord.

Customers must not commence works without prior written consent. The above procedures do not apply to initial fit out works and other Cat A works relating to reinstatements. The procedures relating to these works are covered in a separate ‘Fit Out Guide’.

Landsec | Aspire is a unified team of Service Partners with a strong culture and customer service mindset

Landsec | Aspire Service Partners work together with the same goals, ideals and values to provide customers with the best possible service within our properties. We believe Aspire takes the customer experience to the highest level and through teamwork, self-assessment and continuous improvement, offers customers five-star performance to support their businesses.

Engineering

NG Bailey

Security

Bidvest Noonan

Cleaning

Not Just Cleaning

Front of House Bidvest Noonan

Landscaping

Q&S

Waste Management

Bywaters

Landsec.com/sustainability

Our sustainability strategy

At Landsec we do more than build, manage and operate buildings. We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communitiesnow, and for future generations. The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and our built environment has a powerful impact on our lives - it is where most of us spend a staggering 90% of our time.

That is why at Landsec we build well, live well and act well.

We hope you are WELL

Landsec’s WELL Building Standard commitment enables us to rate and systematically enhance our portfolio of spaces with the objective of improving human wellbeing at scale. As part of the programme, we measure and monitor a range of features - not only light and noise, but also thermal comfort, movement, mind and community. Using evidence-based strategies contained within WELL, we support and enhance the wellbeing of its colleagues, visitors and customers at scale.

Should you have any questions or concerns, please feel free to contact your Workplace Manager, who will be happy to assist.

Nearest green space

— Tate Community Garden

— Tate Modern Garden

WiFi air quality monitors

— Particulate matter and airborne chemicals (VOCs)

— CO2 and temperature

— Air pressure and humidity

Meeting Rooms & Event Space

Impeccably designed meeting rooms and event spaces

In Liverpool Street and Victoria

Dedicated concierge service

Unlimited quality tea, coffee, still and sparking water

Plug and play video conferencing

Fixed line internet and WiFi

Secure bike racks and foldable-bike lockers

Book quickly, easily and directly with credit card

Save 10% Landsec customer offer: use code TRYMYO when you click here to book.

Office Space by Landsec

Workplace resources

Aspire

Landsec Link A digital information hub for Landsec customers.

— Property-specific booklets and Customer Handbook documents

— Permits, passes and visitor management

— Essential information, at your fingertips landseclink.com

24/7 HelpDesk

Landsec | Aspire offers a 24/7 support service, direct from our innovative Customer Service Centre.

— New Support Tickets

— Check Ticket Status

— LiveChat

— 24/7 HelpLine on 0800 121 8100

— Assist Email assist.landseclink.com

Landsec | Aspire Knowledge Base

Essential information on policies and processes for occupying Landsec properties. assist.landseclink.com

For non-site-specific general information, please see the Knowledge Base section of the Landsec AspireAssist portal.

— RiskWise Permit to Work User Guide

— AspireSecure User Guide — Bluepoint User Guide Knowledge Base

— Customer Privacy Policy

— Environment and Energy Policy

— Fire Policy

— Group Health & Safety Policy

— Group Security Policy

— Landsec as Processor

— Pandemic Plan

— Pet to Work Policy

— Smoking Policy

— Sustainability Policy

Landsec | Aspire

— Front of House

— Mechanical, Electrical & Building Fabric

— Security

— Cleaning

— Waste Management

— AspireAssist 24/7 HelpDesk