8570000 CHB Ed 3.1 Lucent

Office Space by Landsec Lucent

London

Office Space by Landsec

Lucent

London

At Landsec, we believe great places are for people to experience and are made with the experience of great people. We own and manage some of the most successful and recognisable assets in the country.

In London, from the world-famous Piccadilly Lights to the transformation of Victoria SW1, we deliver exceptional experiences for the businesses and people that live and

work in, and visit, the capital. We also aim to lead our industry in critical long-term issues – from diversity and community employment, to carbon and climate resilience. Everything we do is grounded in experience and begins with people. We deliver value for our shareholders, great experiences for our customers and positive change for our communities. At Landsec, everything is experience.

We believe great places are for people to experience and made with the experience of great people

Customer Handbook

Essential information about your building.

An introduction

Knowledge Base

This handbook contains information specific to this building only. For non-sitespecific general information, please see the Knowledge Base section of the Landsec AspireAssist portal. assist.landseclink.com

Lucent is a mixed-use redevelopment of a large site located within the heart of London’s Piccadilly Circus, fronted by the world-famous Piccadilly Lights. Lucent provides offices, retail and residential apartments. The building is ground plus 6 storeys plus 7th floor restaurant and terrace, with 2 basement levels. Lucent provides retail at lower ground and ground levels; offices at part 1st – 6th floor; 7 residential apartments with an entrance from Denman Street; and 2 apartments with an entrance from Sherwood Street. The basement mezzanine houses the end-of-trip

facilities along with plant and operator spaces.

A landscaped atrium, winter garden and terraces provide private amenity spaces for workspace occupiers. Artwork will adorn the reception walls at ground floor level, whilst a sculptural staircase leads to a private lounge and events space at level 1. Practical Completion for Lucent is currently targeted for the end of Q1 2023 (subject to the usual extensions). This Customer Handbook will be refined and further developed as the building nears completion.

Management team

Our aim is to deliver quality management and customer service in a fair and economical manner through attention to detail and a close customer relationship. Our principal objectives are to operate an open and accessible approach to the provision of managed services, to use resources effectively and to innovate and improve through consultation and involvement.

Our core value is to provide services in an economic and efficient manner that is of measurable benefit to our customers. We will publish a detailed service charge forecast at least one month prior to the commencement of the financial year. We will also endeavour to re-tender all principal service contracts every three years to ensure value and quality.

All customers are responsible for appointing a representative to liaise with the Workspace Manager to discuss problems and to ensure the smooth running of the building.

We will acknowledge or respond to correspondence and applications from our customers to assign, sub-let or alter their premises within three working days.

Throughout the year we will formally invite representatives from your company to discuss day-to-day service and quality issues affecting the building. In this way we shall seek your opinions and ideas as to the future management strategy. You are welcome to contact us at any time should you be seeking clarification as to the provision of common area services or interpretation of your responsibilities under the terms of your lease.

The workspace management team for Lucent will be in place prior to practical completion of the building and will comprise:

Senior Workspace Manager Workspace Manager

Technical Workspace Manager Assistant Workspace Manager Portfolio Manager

This publication has been produced to answer most of the queries that customers may have about the building. Inevitably, there will be some questions that are not covered in the following pages. If this occurs, in the first instance, please contact the building management team who will be happy to assist you. You can also find more general information in the Knowledge Base on the AspireAssist portal.

Landsec reserves the right to amend the rules and regulations at any time. It should be noted that the terms of the lease will always prevail. The Customer Handbook needs to be read in conjunction with the occupier’s obligations in the lease and revisions of this handbook may be issued from time to time.

Customer Handbook

Essential information about your building.

Building and facilities info

Security

The security for the building is managed by security officers who are all fully licensed in accordance with SIA regulations. A team led by a Shift Supervisor and Security Officers will be on site 24 hours a day, 365 days a year. This operation is managed from the Security Control Room (SCR) located on the mezzanine floor. All our Security Officers are easily identifiable by branded corporate wear.

CCTV

Cameras are located throughout the common areas of the building and within the lifts and the system is operated from the SCR.

Front of House

The reception will be operational 24 hours per day, 365 days per year. A highly experienced front-of-house team will manage the area with support from site security. Advanced technology including lift destination control, visitor management software, access control and speed lanes will ensure a professional, secure and controlled operation.

We ask that visitors are pre-booked via our visitor management system, Bluepoint. This allows us to provide a seamless and professional service for your visitors and a safe experience for all by keeping track of who is coming in and out of the building.

Bicycle Parking

Access to the cycle park is via Denman Street, where access to the basement cycle parking is via either a staircase with a bicycle gully or one of two lifts. The secure cycle park is located at basement level. These spaces are allocated to occupiers and controlled via access control. Shower and changing facilities are located adjacent to the cycle park.

Delivery and Despatch of Goods

The loading bay is located at ground level with vehicular access from Denman Street. Access will be available 24 hours a day, 365 days a year. In addition, the loading bay will be controlled via a combination of drop-down bollards and Automatic Number Plate Recognition (ANPR), which will operate the bi-fold gate so the details will need to be incorporated into the loading bay booking system. The loading bay can accommodate vehicles as follows:

— X2 vehicles with a clear height of 3.8m.

— X1 vehicles with a clear height of 4.2m.

Loading Bay Deliveries

The security team will endeavour to facilitate your deliveries at all times. To ensure that a delivery is not turned away, please utilise the online booking system to advise of a delivery with at least 24 hours’ notice. Occupiers should provide a list of regular daily or weekly deliveries to the security team so they can be incorporated into the daily schedule.

The Loading Bay Security Officer will staff the post between the hours of 07:00 and 19:00, Monday to Friday. A banksman will direct delivery vehicles to an allocated bay where unloading/loading will take place. Occupiers are to arrange for their deliveries to be taken to their demised area immediately upon arrival. Deliveries, other than courier packages, will not be accepted or signed for by members of the building security team. The loading bay is not to be used for the storage of goods, only for unloading and loading.

Only the goods lift can be used to transport deliveries to an occupier’s demise. Specific arrangements during the fit-out process and for abnormal loads will prevail. A fully costed fit-out support document will be issued; this is to ensure that all fit-out activity is supported and coordinated by our logistics partner and the costs are recharged to those customers fitting out at the time on a fair and proportional basis.

Deliveries arriving out of hours will only be accepted if there is a staff member on site to sign for and take delivery of the item, unless specific arrangements have been made with the security team.

Cycle Courier Deliveries / Post

All cycle couriers will deliver to the post room located at the ground floor with access via Denman Street. The delivery/package will be received and signed for by the security team. The post room will notify the occupier once the package is ready for collection.

Customer Handbook

Essential information about your building.

Building and facilities info

Housekeeping - Cleaning

A cleaning service partner provides cleaning to all common areas of the building in addition to the basement areas, loading bay and cycle and shower facilities.

Our cleaning team is tasked with providing the highest standards of cleanliness, service and customer care at all times and works to a shift pattern suitable to the operational demands of the building and our occupiers. An external window-cleaning service is also provided as part of building services.

Waste Management

Occupiers are requested to segregate waste at source. A waste store is located within the basement; all waste should be brought to the waste store by an occupier’s nominated cleaning service provider. The onsite cleaning team will be responsible for manoeuvring the bins to the loading bay when the waste vehicle arrives on site. There is a dedicated waste lift within the east core that travels from the ground floor to the basement.

Shower Facilities

There are shower facilities located at the basement mezzanine, which are available to building occupiers. Lockers will be allocated and issued to the nominated occupier representative. Occupiers are responsible for the issue of lockers to their employees.

A full towel changeover service is provided and monitored throughout the day. The locker rooms are to be kept clear of all clothes and other belongings. All items of clothing must be kept in the lockers provided.

Pest Control

A regular pest control regime will be in place for the common areas of the building. Occupiers are strongly advised to arrange for pest control inspection within their own demise.

No Smoking Policy

All parts of Lucent have been designated as ‘No Smoking’ areas. Occupiers should not permit their staff to smoke immediately outside of the entrance to the building. The frontof-house staff have instruction to ask anyone smoking immediately outside to move away.

Lucent

The building is owned and managed by Land Securities Properties Limited.

Our postal address: Lucent

One Sherwood Street London W1

Customer Handbook

Essential information about your building.

Emergency procedure

Lucent follows a phased evacuation regime. On the office levels the system will operate what is known as a ‘double knock’ operation, whereby activation of a single detector will send an alert to the fire alarm panel, prompting the security team to investigate. There is an investigation period of four minutes. A ‘double knock’ will be due to:

Two smoke detectors activating; or

A single heat detector activating; or

A single sprinkler head activating; or

A manual call point being activated; or

The investigation period timing out without the alarm being cancelled; or

The alarm being manually confirmed by the Seek & Search Security Officer during the investigation period.

On activation of an alarm on any one level, that level will be put into alarm with the rest of the building put into alert, i.e. a signal will sound, and an automated voice announcement will instruct staff to stand by, alerting customers to the presence of a fire on another floor but directing them not to evacuate until told to do so. The evacuation sequence of the subsequent floors after the first phase will be carried out 2 floors at a time. The evacuation sequencing is automatic and will cascade up the building away

from the fire floor (two floors at a time) to the top of the building and then down the building (two floors at a time). The basement levels will evacuate simultaneously.

Please note: those occupying more than one floor with an internal staircase are managed as one single floor.

The ground floor lobby area will also be evacuated in the first phase. Detection of fire within the basement levels will not cause an alert or alarm signal to be sounded automatically in all areas of the building. Should there be a need to evacuate these areas due to a fire in the basement, this will be initiated manually by the management team in the fire control centre or automatically if smoke spreads into relevant areas or is detected above ground. The evacuation process is co-ordinated by the security team. Occupiers are responsible for the evacuation of staff and visitors within their demise; this includes mobilityimpaired persons. Fire Marshals are to report to the security Incident Control Officer (ICO) at the designated muster point to confirm that their floor is clear.

In the case of an emergency the lifts will be grounded, except for fire lifts, which will be under the control of the Fire Service.

Customer Handbook

Essential information about your building.

Action on discovering a fire

If you discover a fire:

Alert others by shouting FIRE and immediately operate the nearest call point by pressing the perspex glass

Follow local procedures for calling the Fire Service. For this building it is: Alert security immediately (security are responsible for notifying the Fire Service)

Only attempt to extinguish the fire, using the provided appliances, if you are competent and trained to do so and it is safe (please refer to your company policy on fighting fires)

DO NOT TAKE PERSONAL RISKS

On hearing the fire alarm:

Leave the building immediately, using the nearest safe exit.

— USE THE NEAREST AVAILABLE FIRE EXIT

— DO NOT USE THE LIFTS

— DO NOT STOP TO COLLECT PERSONAL BELONGINGS

— DO NOT RETURN TO YOUR PLACE OF WORK

Go to your company’s designated assembly/meeting point and report to your Fire or Floor Marshal (if applicable)

Stay at the assembly/meeting point until the Security Incident Control Officer announces that it is safe to return DO NOT RE-ENTER THE BUILDING UNTIL INSTRUCTED TO DO SO

Note:

If there is time and it is safe to do so:

Close all doors on your way out Switch off all electrical equipment.

Lucent allows customers to either disperse or muster. So that you are safe from any potential danger and rather than create a large gathering close to the office, it is now recommended that people disperse until the threat has passed. The rationale will be for one Fire Marshal to report that a floor is clear to the ICO and wait at the dispersal point (at least 400m safe distance from the building) until the all-clear is given. It will then be the responsibility of the company (via whatever multi-address system they

use) to inform their staff that they can return to the building. In some instances, a customer may choose for their staff not to disperse, in which case a designated muster point is used. At least one fire Marshal should wait with the ICO to pass on the all-clear message.

Fire Alarm Testing

Weekly audibility tests will be carried out; the day and time will be agreed prior to practical completion of the building.

It is the customer’s responsibility to ensure that the statutory testing of occupier-installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm, please liaise with the workspace management team to ensure correct procedures are in place for isolating the system.

Facilities for Persons with Limited Mobility

The building and estate have been designed to ensure that the access requirements for persons with limited mobility are considered. All occupiers are asked to advise the workspace management and security team of the number of employees with limited access and PEEPS (Personal Emergency Evacuation Plans) are to be supplied to the security control room for use in emergencies. We ask you to keep the operations team informed of any access problems that they encounter so the appropriate remedial measures can be considered.

Located in the buzzing heart of the capital, Lucent W1 is set to become one of the city’s most iconic buildings

Customer Handbook

Essential information about your building.

Health & Safety

At Landsec we pride ourselves on providing the right environment for our people to thrive across a very diverse portfolio. Creating and maintaining the right health and safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy and secure environments for our customers to work, live, shop and relax in.

We aim to provide safe and healthy working conditions for the prevention of work-related injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are committed to continual improvement of our OH&S management system and to become an example of best practice in the practical application of health and safety management.

Alterations

Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord. Separate drawings, method statement and RAMS shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the landlord.

Customers must not commence works without prior written consent. The above procedures do not apply to initial fit-out works and other Cat A works relating to reinstatements. The procedures relating to these works are covered in a separate ‘Fit-out Guide’.

All noisy works, especially any demolition/enabling works or drilling, must be undertaken out of hours (6pm to 8am weekdays, and Saturday 8am – 1pm) unless agreed otherwise with the Workspace Team.

For further information please contact the Workspace Manager or see the Knowledge Base section of the AspireAssist portal.

Landsec

Customer Handbook

Essential information about your building.

Our sustainability strategy

At Landsec we do more than build, manage and operate buildings. We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communitiesnow, and for future generations.

The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and our built environment has a powerful impact on our lives - it is where most of us spend a staggering 90% of our time. That is why at Landsec we build well, live well and act well.

Please reach out to your Workspace Manager for more information on our sustainability strategy and how you can play a part.

Sustainability & environmental.

The following sustainable features have been incorporated into the design of Lucent:

BREEAM

Lucent has targeted BREEAM New Construction 2018 Outstanding. This has been achieved through focusing on energy performance, ecological enhancement, water efficiency and low-carbon design.

Wellbeing

Lucent embeds features of the WELL Building Standard V2 and will achieve a WELL Gold Core rating. These features include healthy materials selection, physical activity support through high-quality facilities and natural elements throughout the building to support health and wellbeing.

Carbon

We have worked to actively reduce the embodied carbon emissions used in the construction of Lucent. There is transparency with the total footprint and selected local, low-carbon materials and ultimately the emissions will be offset so that you can benefit from a low-carbon building.

Energy

Energy performance has been designed into the building fabric at Lucent. We have used the Design for Performance (DfP) methodology within the landlord areas to target a National Australian Built Environment Rating System (NABERS) rating of 4.5 Stars. A NABERS rating is a marketleading rating system that allows us to accurately measure and communicate the environmental performance and efficiency of the building. At Lucent, 100% of electricity will be from renewable sources.