7146000-CHB-Ed-3.0 55 Old Broad Street

Office Space by Landsec

Customer Handbook

Office Space by Landsec

55

Old Broad Street

London

At Landsec, we believe great places are for people to experience and are made with the experience of great people. We own and manage some of the most successful and recognisable assets in the country.

In London, from the worldfamous Piccadilly Lights to the transformation of Victoria SW1, we deliver exceptional experiences for the businesses and people that live,

work in, and visit the capital. We also aim to lead our industry in critical long-term issues – from diversity and community employment, to carbon and climate resilience. Everything we do is grounded in experience and begins with people. We deliver value for our shareholders, great experiences for our customers and positive change for our communities. At Landsec, everything is experience.

We believe great places are for people to experience and made with the experience of great people

55 Old Broad Street is a 100,000sq ft, multi-tenanted building located in the heart of Liverpool Street

Building and facilities information

The Loading Bay is a shared facility with 69 Old Broad Street which is also on the estate with access from Old Broad Street. This will provide access for basement servicing and drop off and pickups. Access to the basement via the ramp will be staffed 24 hours a day, 365 days a year. In addition, the ramp will be controlled by a combination of drop-arm barriers, the loading bay can accommodate vehicles as follows:

— Height restriction of 3.8m (12.5 ft).

Loading Bay Deliveries

The security team will endeavour to facilitate your deliveries at all times. To ensure a delivery is not turned away, Using the reception email, Customers will be able to advise of a delivery with at least 24 hours’ notice. Occupiers should provide a list of regular daily or weekly deliveries to the Security Team so they can be incorporated into the daily schedule. Occupiers are to arrange for their deliveries to be taken to their demised area immediately upon arrival.

The loading bay is managed 24/7. The security team 55 OBS will be responsible for liaising with the Security Team at Dashwood to coordinate the entry and exit of goods delivery vehicles. A banksman if required will direct delivery vehicles to an allocated servicing bay where unloading/loading will take place.

Only the goods lift can be used to transport deliveries to an occupier’s demise. Specific arrangements during the fit out process and for abnormal loads will prevail. A fully costed fit out support document will be issued; this is to ensure that all fit out activity is supported and coordinated by our logistics partner and the costs are recharged to those customers fitting out at the time on a fair and proportional basis.

Deliveries, other than courier packages will not be signed for by members of the building Security Team. The loading bay is not to be used for storage of goods, but for unloading and loading only.

Deliveries arriving out of hours will only be accepted if there is a staff member on site to sign and take delivery of the item unless specific arrangements have been made with the Security Team.

Cycle Courier Deliveries: All cycle couriers will deliver to the reception located at the ground floor level of 55 OBS. This is currently staffed 24/7. The Courier will need to sign in the get directed to the customer that the delivery/package is registered to.

Royal mail will drop the post sack at reception where security will sort and prepare for the customers to collect. security will notify occupiers once the package is ready for collection.

Waste should be segregated at source and taken to the waste store within the basement on B01. All waste should be brought to the waste store by an occupier’s nominated cleaning service provider.

The building is fully accessible for persons with limited mobility. The disabled entrance to the building is located on the side of the reception and is fitted with an automated lift to bring them to the reception level from outside ground.

Access to the cycle park is from Old Broad St, access control measures are in place. Access to the basement cycle parking is via either a staircase or via the loading bay entrance which is operated by security. A secure cycle park is located at basement level. The cycle spaces are on a first come first served bases

The reception will be operational 24 hours per day, 365 days per year. A highly experienced site security team. Advanced technology including visitor management software, access control and speed lanes will ensure a professional, secure, and controlled operation. We ask that all visitors are pre-booked via our web-based visitor management system. This allows us to provide a seamless and professional service for all by keeping track of who is coming in and out of the building. Please contact reception@55obs.com for access to the system.

Building and facilities information

Dashwood Ground Floor Reception

The reception space provides a variety of informal meeting spaces and a coffee bar for all occupiers and visitors to make use of at 55 OBS

No Smoking Policy

All parts of 55 OBS have been designated a “No Smoking” area. Occupiers should not permit their staff to smoke immediately outside the entrance to the building. The reception staff have instructions to ask anyone smoking immediately outside to move away. These restrictions will apply to the seating area as well.

Sustainability

The following sustainable features have been incorporated into the design of Dashwood.

Carbon: We have worked to actively reduce the embodied carbon emissions used in the construction of Dashwood. We have been transparent with our total footprint, selected local, lowcarbon materials and ultimately the emissions will be offset so that you can benefit from a low-carbon building.

Energy: Energy performance has been implemented into how we operate 55 Old Broad Street with our engineering team i.e., plant running hours.

Fire procedures

If you discover a fire: Alert others by shouting FIRE and immediately operate the nearest call point by pressing the Perspex glass Follow local procedures for calling the fire brigade. For this building it is: Alert security immediately (Security are responsible for notifying the Fire Service) Only attempt to extinguish the fire, using the provided appliances, if you are competent and trained to do so and it is safe (please refer to your company policy on fighting fires)

DO NOT TAKE PERSONAL RISKS

On hearing the fire alarm: Leave the building immediately, using the nearest, safe exit.

— USE THE NEAREST AVAILABLE FIRE EXIT

— DO NOT USE THE LIFTS

— DO NOT STOP TO COLLECT PERSONAL BELONGINGS

— DO NOT RETURN TO YOUR PLACE OF WORK

Go to your company’s designated assembly/meeting point and report to your Fire or Floor Marshal (if applicable)

Stay at the assembly/meeting point until the Security Incident Control Officer announces that it is safe to return

DO NOT RE-ENTER THE BUILDING UNTIL INSTRUCTED TO DO SO

Note:

If there is time and it is safe to do so: Close all doors on your way out Switch off all electrical equipment

55 OBS allows customers to either disperse or muster. So that you are safe from any potential danger and rather than create a large gathering close to the office, it is now recommended that people disperse until the threat has passed. The rationale will be for one Fire Marshall to report that a floor is clear to the ICO and wait at the dispersal point (at least 400m safe distance from the building) until the all clear is given. It will then be the responsibility of the company (via whatever multi-address system they

use) to inform their staff that they can return to the building. In some instances, a customer may choose for their staff to not disperse in which case a designated muster point is used. At least one fire Marshall should wait with the ICO to pass on the all clear message.

Fire Alarm Testing

Weekly audibility tests will be carried out during operational hours, 55 OBS is every Thursday at 10am. It is the customers responsibility to ensure that the statutory testing of occupier installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm please liaise with the Workplace Management team to ensure correct procedures are in place for isolating the system.

Facilities for Persons with Limited Mobility

The building and estate have been designed to ensure that the access requirements for persons with limited mobility are considered. All occupiers are asked to advise the Workplace Management and Security Team of the number of employees with limited access and PEEPS – (Personal Emergency Evacuation Plans are to be supplied to the security control room for use in emergencies). We ask you keep the operations team informed of any access problems which they encounter so the appropriate remedial measures can be considered.

Emergency procedure

55 OBS fire alarm system is an allout alarm bell. The building is to be evacuated all at the same time. There is a limited seek and search time for security to investigate the activation point. On activation the fire alarm bell will activate telling all customers to leave the building by the nearest exit. There is no VAPA system on site. The evacuation process is co-ordinated by the landlord security team. Due to the nature of this system ALL Contractors and Visitors should be inducted on arrival of the tenant floors so that they are aware of the procedures when they hear the fire alarm activation. The Fire Brigade is to be called by the landlord security team if confirmed as a genuine incident/emergency through initial investigation. The Fire Brigade may require the assistance from specific staff in some circumstances and may require access to demised areas.

Two smoke detectors activating; or A single heat detector activating; or A single sprinkler head activating; or

A manual call point being activated; or

Knowledge Base

This handbook contains information specific to this building only. For non-sitespecific general information, please see the Knowledge Base section of the Landsec AspireAssist portal. assist.landseclink.com

The investigation period timing out without the alarm being cancelled; or

The alarm being manually confirmed by the Seek & Search Security officer during the investigation period

On activation of an alarm on any one level, all levels will be put into alarm, the alarm bell will activate throughout the building,

The ground floor lobby area will also be evacuated. Detection of fire within the basement levels (single Knock) will not cause an alert or alarm signal to be sounded automatically in all areas of the building. Should there be a need to evacuate these areas due to a fire in the basement, this will be initiated manually by the management team in the fire control centre or automatically if smoke spreads into relevant areas or is detected above ground. The evacuation process is co-ordinated by the Security Team. Occupiers are responsible for the evacuation of staff and visitors within their demise, this included mobility impaired persons. Fire Marshalls are to report to the security Incident Control Officer (ICO) at the designated muster point to confirm that their floor is clear. In the case of an emergency the lifts will be grounded, with the exception of fire lifts, which will be under control of the Seek & Search Security Officer.

Health & safety

At Landsec we pride ourselves on providing the right environment for our people to thrive across a very diverse portfolio. Creating and maintaining the right Health and Safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy, and secure environments for our Customers to work, live, shop and relax.

We aim to provide safe and healthy working conditions for the prevention of work-related injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are committed to continual improvement of our OH&S management system and to become an example of best practice in the practical application of health and safety management

Alterations

Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord. Separate drawings, method statement and RAMS shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the Landlord.

Customers must not commence works without prior written consent. The above procedures do not apply to initial fit out works and other Cat A works relating to reinstatements. The procedures relating to these works are covered in a separate ‘Fit Out Guide’.

Landsec | Aspire is a unified team of Service Partners with a strong culture and customer service mindset

Landsec | Aspire Service Partners work together with the same goals, ideals and values to provide customers with the best possible service within our properties. We believe Aspire takes the customer experience to the highest level and through teamwork, self-assessment and continuous improvement, offers customers five-star performance to support their businesses.

Engineering NG Bailey

Security

Bidvest Noonan

Cleaning

Principle Cleaning Services

Front of House Bidvest Noonan

Landscaping

Q&S

Waste Management

Bywaters

Landsec.com/sustainability

Our sustainability strategy

At Landsec we do more than build, manage and operate buildings. We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communitiesnow, and for future generations. The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and our built environment has a powerful impact on our lives - it is where most of us spend a staggering 90% of our time.

That is why at Landsec we build well, live well and act well.

WELL

Landsec’s WELL Building Standard commitment enables us to rate and systematically enhance our portfolio of spaces with the objective of improving human wellbeing at scale. As part of the programme, we measure and monitor a range of features - not only light and noise, but also thermal comfort, movement, mind and community. Using evidence-based strategies contained within WELL, we support and enhance the wellbeing of its colleagues, visitors and customers at scale.

Should you have any questions or concerns, please feel free to contact your Workplace Manager, who will be happy to assist.

We hope you are

Nearest green space

— Saint Botolph-withoutBishopsgate Gardens

WiFi air quality monitors

— Particulate matter and airborne chemicals (VOCs)

— CO2 and temperature

— Air pressure and humidity

— Finsbury Circus

Meeting Rooms & Event Space

Impeccably designed meeting rooms and event spaces

In Liverpool Street and Victoria

Dedicated concierge service

Unlimited quality tea, coffee, still and sparking water

Plug and play video conferencing

Fixed line internet and WiFi

Secure bike racks and foldable-bike lockers

Book quickly, easily and directly with credit card

Save 10% Landsec customer offer: use code TRYMYO when you click here to book.

Office Space by Landsec

Aspire