6797000-CHB-Ed-3.0 One New Change

Office Space by Landsec

Customer Handbook

Office Space by Landsec

One New Change London

At Landsec, we believe great places are for people to experience and are made with the experience of great people. We own and manage some of the most successful and recognisable assets in the country.

In London, from the worldfamous Piccadilly Lights to the transformation of Victoria SW1, we deliver exceptional experiences for the businesses and people that live,

work in, and visit the capital. We also aim to lead our industry in critical long-term issues – from diversity and community employment, to carbon and climate resilience. Everything we do is grounded in experience and begins with people. We deliver value for our shareholders, great experiences for our customers and positive change for our communities. At Landsec, everything is experience.

We believe great places are for people to experience and made with the experience of great people

One New Change is a 6 storey multi-tenanted retail and office development in the City of London

Building and facilities information

All deliveries should be organised to arrive either via the Post Room or the loading bay, located on the ground floor from Bread Street. The loading bay offers an off-loading facility only with access to each of the four office goods lifts.

Loading bay deliveries are managed via our portal system. Upon arrival, all deliveries will be verified via the booking system, if logged access will be provided. If the delivery is not registered our Security Team will make contact with each occupier to seek authority for the delivery to proceed. Each of the office goods lifts has an access control facility and an access pass will be issued. Deliveries will only be sent to your floors during occupational hours, unless there is a pre-agreed process in place.

For abnormal loads which could potentially cause damage to the fabric of the building, it will be necessary to agree the precise route of entry and ensure that relevant parts of the building are adequately protected. All protection works are to be carried out at the expense of the occupier and, if appropriate, a Schedule of Condition should be prepared in advance of the delivery to prevent later disputes. Waste removal is managed from the loading bay yard and collected every night.

Bicycle and motorcycle parking and storage is located on the basement mezzanine floor, accessed via the loading bay (Cycle Lift 1 & 2) and Passenger Service Lifts 1 & 2 (core 2 with access to basement, basement mezzanine, ground, 1st and 2nd floors)

The shower and locker facilities are located on the basement mezzanine floor. A towel service is provided for your convenience.

The Lounge Café is located on L2, accessed by all office customers. We ask that visitors are pre-booked when visiting office spaces. This allows us to provide a seamless and professional service for your visitors and a safe experience for all by keeping track of who is coming in and out of the building. Please contact reception@onenewchange.com The roof terrace is open to the public between 6am - 12am, seven days a week, and has views of many of London’s icons beyond St Paul’s Cathedral.

Fire procedures

If you discover a fire: Immediately sound the alarm by activating the nearest fire manual call point.

Try to extinguish the fire by using the nearest extinguisher, but only if it is safe to do so and you have been appropriately trained. Do not take personal risk. Always follow the instructions given via the PA system.

The Fire Brigade will be called by the Landlord’s security team if a genuine incident/emergency is confirmed.

On hearing the fire alarm: Leave the building immediately, using the nearest, safe exit.

— USE THE NEAREST AVAILABLE FIRE EXIT

— DO NOT USE THE LIFTS

— DO NOT USE THE ESCALATORS

— DO NOT STOP TO COLLECT PERSONAL BELONGINGS

— DO NOT RETURN TO YOUR PLACE OF WORK

Please note we operate a dispersal policy - please evacuate away from the building and surrounding streets. Your fire marshall will confirm to you when it is safe to return to the building.

— DO NOT RE-ENTER THE BUILDING UNTIL INSTRUCTED TO DO SO

Note:

If there is time and it is safe to do so: Close all doors on your way out Switch off all electrical equipment

Fire Alarm Testing

Please note that an audible fire alarm test will be held weekly on Friday’s at 16:00 for office customers and Tuesday’s at 11.00am for retail customers. A continuous alarm will sound for approximately 10 seconds. It is the customers’ responsibility to ensure that the statutory testing of occupier installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm please liaise with the Building Management Team to ensure correct procedures are in place for isolating the system.

Facilities for Persons with Limited Mobility

The building and estate have been designed to ensure that the access requirements for persons with limited mobility are considered. All occupiers are asked to advise the Workplace and Security Team of the number of employees with limited mobility and PEEPS (Personal Emergency Evacuation Plans) are to be supplied to the security control room for use in emergencies. We ask you to keep the Workplace team informed of any access problems encountered, so the appropriate remedial measures can be considered.

Emergency procedure

Controlled Evacuation (Not Full Building)

A controlled partial evacuation of the building may be necessary and will be completed upon the advice of the Chief Fire Incident Controller. ONC has the facility to communicate with individual areas of the building and if required to do so will use this facility to communicate with those affected areas.

A PA announcement will be repeated every 5 minutes to ensure that the affected area remains clear for the duration of the incident.

Fire Evacuation Quick Reference Guide

Knowledge Base

This handbook contains information specific to this building only. For non-sitespecific general information, please see the Knowledge Base section of the Landsec AspireAssist portal.

assist.landseclink.com

If you discover a fire, immediately sound the alarm. Try to extinguish the fire by using the nearest extinguisher if safe and trained to do so. Do not take any personal risk. Proceed to leave the building by the nearest exit and disperse to a safe distance away from the building. For further information please see our Evacuation & Disperse Strategy (available on request).

Disabled Persons Evacuation

It is the customer’s responsibility to ensure that adequate provisions are in place to cater for the evacuation of their disabled staff and visitors. If it is not possible to use the escape route it may be necessary to use an evacuation chair to assist in the evacuation. It is the responsibility of the customer to provide any additional equipment such as evacuation chairs.

Health & safety

At Landsec we pride ourselves on providing the right environment for our people to thrive across a very diverse portfolio. Creating and maintaining the right health and safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy and secure environments for our customers to work, live, shop and relax in.

We aim to provide safe and healthy working conditions for the prevention of work-related injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are committed to continual improvement of our OH&S management system and to become an example of best practice in the practical application of health and safety management.

Alterations

Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord. Separate drawings, method statement and risk assessments shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the Landlord.

Customers must not commence works without prior written consent. The above procedures do not apply to initial fit out works and other Cat A works relating to reinstatements. The procedures relating to these works are covered in a separate ‘Fit Out Guide’.

Landsec | Aspire is a unified team of Service Partners with a strong culture and customer service mindset

Landsec | Aspire Service Partners work together with the same goals, ideals and values to provide customers with the best possible service within our properties. We believe Aspire takes the customer experience to the highest level and through teamwork, self-assessment and continuous improvement, offers customers five-star performance to support their businesses.

Engineering NG Bailey

Security

Bidvest Noonan

Cleaning

Principle Cleaning

Front of House Rapport

Landscaping

Q&S

Waste Management

Bywaters

Landsec.com/sustainability

Our sustainability strategy

At Landsec we do more than build, manage and operate buildings. We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communitiesnow, and for future generations. The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and our built environment has a powerful impact on our lives - it is where most of us spend a staggering 90% of our time.

That is why at Landsec we build well, live well and act well.

We

WELL

Landsec’s WELL Building Standard commitment enables us to rate and systematically enhance our portfolio of spaces with the objective of improving human wellbeing at scale. As part of the programme, we measure and monitor a range of features - not only light and noise, but also thermal comfort, movement, mind and community. Using evidence-based strategies contained within WELL, we support and enhance the wellbeing of its colleagues, visitors and customers at scale.

Should you have any questions or concerns, please feel free to contact your Workplace Manager, who will be happy to assist.

hope you are

Nearest green space

— Festival Gardens

— Cleary Garden

— Cheapside Sunken Garden

— Watling Street Garden (Opposite Reception)

WiFi air quality monitors

— Particulate matter and airborne chemicals (VOCs)

— CO2 and temperature

— Air pressure and humidity

Meeting Rooms & Event Space

Impeccably designed meeting rooms and event spaces

In Liverpool Street and Victoria

Dedicated concierge service

Unlimited quality tea, coffee, still and sparking water

Plug and play video conferencing

Fixed line internet and WiFi

Secure bike racks and foldable-bike lockers

Book quickly, easily and directly with credit card

Save 10% Landsec customer offer: use code TRYMYO when you click here to book.

Office Space by Landsec