5611000-CHB-Ed-3.0 The Zig Zag Building

Office Space by Landsec

Customer Handbook

Office Space by Landsec

The Zig Zag Building London

At Landsec, we believe great places are for people to experience and are made with the experience of great people. We own and manage some of the most successful and recognisable assets in the country.

In London, from the worldfamous Piccadilly Lights to the transformation of Victoria SW1, we deliver exceptional experiences for the businesses and people that live,

work in, and visit the capital. We also aim to lead our industry in critical long-term issues – from diversity and community employment, to carbon and climate resilience. Everything we do is grounded in experience and begins with people. We deliver value for our shareholders, great experiences for our customers and positive change for our communities. At Landsec, everything is experience.

We believe great places are for people to experience and made with the experience of great people

Inside this Customer Handbook

This handbook contains information specific to this building only.

Your workplace management team

Our dedicated team are responsible for the day-to-day management, health, safety and security of Landsec buildings. Meet your team

Should you have any questions or concerns, please feel free to contact your Workplace Manager, who will be happy to assist.

The Zig Zag Building is situated on an island site surrounded by restaurants, retail and an imaginative new public realm

Building and facilities information

The Loading Bay is located at ground level. Vehicular access to the building is via Spenser Street. The dockmaster located in the loading bay is responsible for the control of vehicles entering and exiting the building. The dockmaster will man the position between the hours of 07:00 am and 07:00 pm Monday to Friday. Additional security will need to be booked for deliveries made outside of these times. If you are expecting a delivery before 7.00 am or after 7.00pm or at the weekend, please contact Security Control who will make the necessary provisions and confirm the additional security costs, an additional services form must be filled out for the request. However, due to residential considerations adjacent to the loading bays, we are restricted into what deliveries can be accepted. If you are expecting a large delivery, e.g. furniture, please let the management office know in advance so a lift can be booked.

The goods lift must be used to transport deliveries to your demise. For abnormal loads which could potentially cause damage to the fabric of the building, it will be necessary to agree the precise route of entry and ensure that relevant parts of the building are adequately protected. All protection works are to be carried out at the expense of the occupier and, if appropriate, a Schedule of Condition should be prepared in advance of the delivery to prevent later disputes.

Waste removal is managed from the loading bay with compactors located adjacent to waste stores/holding areas.

Car and Motorcycle parking bays are located in basement with access via Spenser Street. Car parking bays are subject to your lease; with the exception of disabled bays, please contact the Workplace Manager or security for further information.

Cycle parking is also located in basement, with adjacent shower and locker facilities.

We ask that visitors are pre-booked via our visitor management system Bluepoint. This allows us to provide a seamless and professional service for your visitors and a safe experience for all by keeping track of who is coming in and out of the building. Please contact Zigzag.Reception@zigzagsw1.com for access to the system.

Fire procedures

If you discover a fire: Alert others by shouting FIRE and immediately operate the nearest call point by pressing the perspex glass Alert security immediately. Security are responsible for notifying the Fire Service Only attempt to extinguish the fire, using the provided appliances, if you are competent and trained to do so and it is safe (please refer to your company policy on fighting fires)

On hearing the fire alarm: Leave the building immediately, using the nearest, safe exit.

— USE THE NEAREST AVAILABLE FIRE EXIT

— DO NOT USE THE LIFTS

— DO NOT STOP TO COLLECT PERSONAL BELONGINGS

— DO NOT RETURN TO YOUR PLACE OF WORK

Please note we operate on a dispersal policy, please report to your fire marshal. Your fire marshal will confirm with you when it is safe to return to the building.

— DO NOT RE-ENTER THE BUILDING UNTIL INSTRUCTED TO DO SO

Note:

If there is time and it is safe to do so: Close all doors on your way out Switch off all electrical equipment

The Zig Zag Building operates on a dispersal policy only. So that you are safe from any potential danger, and rather than create a large gathering close to the office, it is now recommended that people disperse until the threat has passed. It is expected of each customer’s Head Fire Marshal to report their floor(s) all clear to the Incident Control Officer (ICO) and wait at the dispersal point (at least 400m safe distance from the building) until the all clear is given. It will then be the responsibility of the company (via whatever multi-address system they use) to inform their staff that they can return to the building.

In some instances, a customer may choose for their staff not to disperse, in which case a designated muster point is used. At least one Fire Marshal should wait with the ICO to pass on the all clear message.

Fire Alarm Testing

Weekly audibility tests will be carried out at 10.30am on Friday mornings.

It is the customers’ responsibility to ensure that the statutory testing of occupier installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm please liaise with the Building Management Team to ensure correct procedures are in place for isolating the system.

Facilities for Persons with Limited Mobility

The building and estate have been designed to ensure that the access requirements for persons with limited mobility are considered. All occupiers are asked to advise the Workplace and Security Team of the number of employees with limited access and PEEPS (Personal Emergency Evacuation Plans) are to be supplied to the security control room for use in emergencies. We ask you to keep the Workplace team informed of any access problems which they encounter so the appropriate remedial measures can be considered.

Emergency procedure

The Zig Zag Building follows a phased evacuation regime. On the office levels the system will operate what is known as a ‘double knock’ operation, whereby activation of a single detector will send an alert to the fire alarm panel, prompting the security team to investigate. There is an investigation period of four minutes. A ‘double knock’ will be due to:

Two smoke detectors activating; or A single heat detector activating; or A single sprinkler head activating; or

A manual call point being activated; or

The investigation period timing out without the alarm being cancelled; or

The alarm being manually confirmed by the Seek & Search Security Officer during the investigation period

Knowledge Base

This handbook contains information specific to this building only. For non-sitespecific general information, please see the Knowledge Base section of the Landsec AspireAssist portal.

assist.landseclink.com

On activation of an alarm on any one level, that level will be put into alarm with the rest of the building put into alert i.e. a signal will sound and an automated voice announcement will instruct staff to stand by alerting customers to the presence of a fire on another floor but directing them not to evacuate until told to do so. The evacuation sequence of the subsequent floors after the first phase will be carried out two floors at a time. The evacuation sequencing is automatic and will cascade up the building away

from the fire floor (two floors at a time) to the top of the building and then down the building (two floors at a time) to level 2.

Please Note: those occupying more than one floor with an internal staircase are managed as one single floor.

The ground floor lobby area will also be evacuated in the first phase. Detection of fire within the basement levels will not cause an alert or alarm signal to be sounded automatically in all areas of the building. Should there be a need to evacuate these areas due to a fire in the basement, this will be initiated manually by the management team in the fire control centre or automatically if smoke spreads into relevant areas or is detected above ground. It is also worth noting that the retail units are covered under a separate fire strategy. The evacuation process is co-ordinated by the Security Team. Occupiers are responsible for the evacuation of staff and visitors within their demise, this includes mobility impaired persons. Fire Marshalls are to report to the Security Incident Controller at the designated muster point or via the fire phones to confirm that their floor is clear. In the case of an emergency the lifts will be grounded, with the exception of fire lifts, which will be under control of the Seek & Search Security Officer.

Health & safety

At Landsec we pride ourselves on providing the right environment for our people to thrive across a very diverse portfolio. Creating and maintaining the right health and safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy and secure environments for our customers to work, live, shop and relax in.

We aim to provide safe and healthy working conditions for the prevention of work-related injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are committed to continual improvement of our OH&S management system and to become an example of best practice in the practical application of health and safety management.

Alterations

Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord. Separate drawings, method statements and risk assessments shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the Landlord.

Customers must not commence works without prior written consent. The above procedures do not apply to initial fit out works and other Cat A works relating to reinstatements. The procedures relating to these works are covered in a separate ‘Fit Out Guide’.

Landsec | Aspire is a unified team of Service Partners with a strong culture and customer service mindset

Landsec | Aspire Service Partners work together with the same goals, ideals and values to provide customers with the best possible service within our properties. We believe Aspire takes the customer experience to the highest level and through teamwork, self-assessment and continuous improvement, offers customers five-star performance to support their businesses.

Engineering

NG Bailey

Security

Bidvest Noonan

Cleaning

Not Just Cleaning

Front of House

Rapport

Landscaping

Q&S

Waste Management

Bywaters

Landsec.com/sustainability

Our sustainability strategy

At Landsec we do more than build, manage and operate buildings. We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communitiesnow, and for future generations. The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and our built environment has a powerful impact on our lives - it is where most of us spend a staggering 90% of our time.

That is why at Landsec we build well, live well and act well.

We

WELL

Landsec’s WELL Building Standard commitment enables us to rate and systematically enhance our portfolio of spaces with the objective of improving human wellbeing at scale. As part of the programme, we measure and monitor a range of features - not only light and noise, but also thermal comfort, movement, mind and community. Using evidence-based strategies contained within WELL, we support and enhance the wellbeing of its colleagues, visitors and customers at scale.

Should you have any questions or concerns, please feel free to contact your Workplace Manager, who will be happy to assist.

hope you are

Nearest green space

— Christchurch Gardens

— Onion Gardens

— St James’ Park

WiFi air quality monitors

— Particulate matter and airborne chemicals (VOCs)

— CO2 and temperature

— Air pressure and humidity

Meeting Rooms & Event Space

Impeccably designed meeting rooms and event spaces

In Liverpool Street and Victoria

Dedicated concierge service

Unlimited quality tea, coffee, still and sparking water

Plug and play video conferencing

Fixed line internet and WiFi

Secure bike racks and foldable-bike lockers

Book quickly, easily and directly with credit card

Save 10% Landsec customer offer: use code TRYMYO when you click here to book.

Office Space by Landsec

Workplace resources

Aspire

Landsec Link

A digital information hub for Landsec customers.

— Property-specific booklets and Customer Handbook documents

— Permits, passes and visitor management

— Essential information, at your fingertips landseclink.com

24/7 HelpDesk

Landsec | Aspire offers a 24/7 support service, direct from our innovative Customer Service Centre.

— New Support Tickets

— Check Ticket Status

— LiveChat

— 24/7 HelpLine on 0800 121 8100

— Assist Email assist.landseclink.com

Landsec | Aspire Knowledge Base

Essential information on policies and processes for occupying Landsec properties. assist.landseclink.com

For non-site-specific general information, please see the Knowledge Base section of the Landsec AspireAssist portal.

— RiskWise Permit to Work User Guide

— AspireSecure User Guide

— Bluepoint User Guide Knowledge Base

— Customer Privacy Policy

— Environment and Energy Policy

— Fire Policy

— Group Health & Safety Policy

— Group Security Policy

— Landsec as Processor

— Pandemic Plan

— Pet to Work Policy

— Smoking Policy

— Sustainability Policy

Landsec | Aspire

— Front of House

— Mechanical, Electrical & Building Fabric

— Security

— Cleaning

— Waste Management

— AspireAssist 24/7 HelpDesk