3207000-CHB-Ed-3.0 10 Eastbourne Terrace

Office Space by Landsec

Customer Handbook

Office Space by Landsec

10 Eastbourne Terrace

London

At Landsec, we believe great places are for people to experience and are made with the experience of great people. We own and manage some of the most successful and recognisable assets in the country.

In London, from the worldfamous Piccadilly Lights to the transformation of Victoria SW1, we deliver exceptional experiences for the businesses and people that live,

work in, and visit the capital. We also aim to lead our industry in critical long-term issues – from diversity and community employment, to carbon and climate resilience. Everything we do is grounded in experience and begins with people. We deliver value for our shareholders, great experiences for our customers and positive change for our communities. At Landsec, everything is experience.

We believe great places are for people to experience and made with the experience of great people

10 Eastbourne Terrace is a multi-tenanted building located close to Paddington Railway Station

Building and facilities information

The loading area is located at in the car park. Vehicular access to the car park is via Eastbourne Mews. The security team are responsible for the control of vehicles entering and exiting the car park. If you are expecting a delivery before 7.00 am or after 7.00pm or at the weekend, please contact Security Control who will make the necessary provisions and confirm the additional security costs, an additional services form must be filled out for the request. However, due to residential considerations adjacent to the loading bays, we are restricted into what deliveries can be accepted. If you are expecting a large delivery,

e.g. furniture, please let the management office know in advance so a lift can be booked. For abnormal loads which could potentially cause damage to the fabric of the building, it will be necessary to agree the precise route of entry and ensure that relevant parts of the building are adequately protected. All protection works are to be carried out at the expense of the occupier and, if appropriate, a Schedule of Condition should be prepared in advance of the delivery to prevent later disputes. Waste removal is managed from the car park with bins located in the waste rooms.

Car and Motorcycle parking bays are located in lower ground floor with access via Eastbourne Mews. Car parking bays are subject to your lease, please contact the Workplace Manager or security for further information.

We ask that visitors are pre-booked via our visitor management system, Bluepoint. This allows us to provide a seamless and professional service for your visitors and a safe experience for all by keeping track of who is coming in and out of the building. Please contact 10reception@eastbourne-terrace.com for access to the system.

If you wish to use the 20 Eastbourne Terrace roof area for private bookings, please contact the Security team.

Fire procedures

If you discover a fire: Alert others by shouting FIRE and immediately operate the nearest call point by pressing the perspex glass Alert security immediately. Security are responsible for notifying the Fire Service Only attempt to extinguish the fire, using the provided appliances, if you are competent and trained to do so and it is safe (please refer to your company policy on fighting fires)

DO NOT TAKE PERSONAL RISKS

On hearing the fire alarm: Leave the building immediately, using the nearest, safe exit.

— USE THE NEAREST AVAILABLE FIRE EXIT

— DO NOT USE THE LIFTS

— DO NOT STOP TO COLLECT PERSONAL BELONGINGS

— DO NOT RETURN TO YOUR PLACE OF WORK

Please note we operate on a dispersal policy, please report to your fire marshal. Your fire marshal will confirm with you when it is safe to return to the building

— DO NOT RE-ENTER THE BUILDING UNTIL INSTRUCTED TO DO SO

Note:

If there is time and it is safe to do so: Close all doors on your way out Switch off all electrical equipment

Eastbourne Terrace is a full dispersal building, to ensure you are safe from any potential danger and rather than create a large gathering close to the office, it is now recommended that people disperse until the threat has passed. It is expected of each customer’s Head Fire Marshal to report their floor(s) all clear to the Incident Control Officer (ICO) and wait at the dispersal point (at least 400m safe distance from the building) until the all clear is given. It will then be the responsibility of the company (via whatever multi-address system they use) to inform their staff that they

can return to the building. In some instances, a customer may choose for their staff to not disperse in which case a designated muster point is used. At least one fire Marshall should wait with the ICO to pass on the all clear message.

Fire Alarm Testing

Weekly audibility tests will be carried out at 11:00am Tuesday mornings.

It is the customers’ responsibility to ensure that the statutory testing of occupier installed fire alarm systems within their demise is carried out in line with current legislation and relevant British Standards. Prior to testing of any fire alarm please liaise with the Workplace Team to ensure correct procedures are in place for isolating the system.

Facilities for Persons with Limited Mobility

The building and estate have been designed to ensure that the access requirements for persons with limited mobility are considered. All occupiers are asked to advise the Workplace and Security Team of the number of employees with limited access and PEEPS (Personal Emergency Evacuation Plans) are to be supplied to the security control room for use in emergencies. We ask you to keep the operations team informed of any access problems which they encounter so the appropriate remedial measures can be considered.

Emergency procedure

On activation of an alarm a siren will sound.

The evacuation process is co-ordinated by the Security Team. Occupiers are responsible for the evacuation of staff and visitors within their demise, this included mobility impaired persons. Fire Marshalls are to report to the Security Incident Controller to confirm that their floor is clear.

In the case of an emergency the lifts will be grounded, with the exception of fire lifts, which will be under control of the seek & search security officer.

Knowledge Base

This handbook contains information specific to this building only. For non-sitespecific general information, please see the Knowledge Base section of the Landsec AspireAssist portal.

assist.landseclink.com

10 Eastbourne Terrace follows a single state evacuation mode. On activation of a single detector head or manual break glass within the building, this will cause the whole building to go into full evacuation mode.

Health & safety

At Landsec we pride ourselves on providing the right environment for our people to thrive across a very diverse portfolio. Creating and maintaining the right health and safety culture with visible leadership is key to our success, with our main purpose to provide safe, healthy and secure environments for our customers to work, live, shop and relax in.

We aim to provide safe and healthy working conditions for the prevention of work-related injury and ill health and are committed to eliminating hazards and reducing occupational health and safety risks. We are committed to continual improvement of our OH&S management system and to become an example of best practice in the practical application of health and safety management.

Alterations

Alterations (including those to services) must not be carried out to the structure, except as allowed for in the lease, without the express agreement of the landlord. Separate drawings, method statement and risk assessments shall be submitted specifically detailing any such work. The specification, methodology and extent of the work is to be to the satisfaction of the Landlord.

Customers must not commence works without prior written consent. The above procedures do not apply to initial fit out works and other Cat A works relating to reinstatements. The procedures relating to these works are covered in a separate ‘Fit Out Guide’.

Landsec | Aspire is a unified team of Service Partners with a strong culture and customer service mindset

Landsec | Aspire Service Partners work together with the same goals, ideals and values to provide customers with the best possible service within our properties. We believe Aspire takes the customer experience to the highest level and through teamwork, self-assessment and continuous improvement, offers customers five-star performance to support their businesses.

Engineering

NG Bailey

Security

Bidvest Noonan

Cleaning

Not Just Cleaning

Front of House Bidvest Noonan

Landscaping

Q&S

Waste Management

Bywaters

Landsec.com/sustainability

Our sustainability strategy

At Landsec we do more than build, manage and operate buildings. We’re also working to enhance the health of our environment and improve quality of life for our people, customers and communitiesnow, and for future generations. The buildings and construction industry accounts for almost 40% of all emissions. The link between the health of our environment and people is increasingly clear, and our built environment has a powerful impact on our lives - it is where most of us spend a staggering 90% of our time.

That is why at Landsec we build well, live well and act well.

WELL

Landsec’s WELL Building Standard commitment enables us to rate and systematically enhance our portfolio of spaces with the objective of improving human wellbeing at scale. As part of the programme, we measure and monitor a range of features - not only light and noise, but also thermal comfort, movement, mind and community. Using evidence-based strategies contained within WELL, we support and enhance the wellbeing of its colleagues, visitors and customers at scale.

Should you have any questions or concerns, please feel free to contact your Workplace Manager, who will be happy to assist.

We hope you are

Nearest green space

— Norfolk Square

— Cleveland Square

— Sussex Gardens

WiFi air quality monitors

— Particulate matter and airborne chemicals (VOCs)

— CO2 and temperature

— Air pressure and humidity

Meeting Rooms & Event Space

Impeccably designed meeting rooms and event spaces

In Liverpool Street and Victoria

Dedicated concierge service

Unlimited quality tea, coffee, still and sparking water

Plug and play video conferencing

Fixed line internet and WiFi

Secure bike racks and foldable-bike lockers

Book quickly, easily and directly with credit card

Save 10% Landsec customer offer: use code TRYMYO when you click here to book.

Office Space by Landsec

Workplace

Aspire

Landsec | Aspire offers a 24/7 support service, direct from our innovative Customer Service Centre.

— New Support Tickets

Landsec | Aspire Knowledge Base

Essential information on policies and processes for occupying Landsec properties. assist.landseclink.com

For non-site-specific general information, please see the Knowledge Base section of the Landsec AspireAssist portal.