SUPPORT TEAMS
People Operations Partners
The People Operations Partners (POP) team exists to support you, empower you, and ensure you are equipped to Thrive for Life! Your POPs are here for support on day one of our partnership – and beyond.
Each region in the Thrive Pet Healthcare network enjoys the support of a dedicated Regional Director of People Operations and People Operations Business Partner (POBP) who focus on leadership development, meeting critical business challenges, and enhancing the team member experience. Additionally, regional Team Member Relations Business Partners (TMRBP) are available to work with you on finding creative solutions to people and performance issues and identifying people needs.
A listing of POPS by region is available on People Operations Central on Thrive Community. You can also reach out to the People Ops team at peopleops@thrivepet.com.
People Operations is also comprised of the following support teams:
People Partnerships
The People Partnership Team supports people and their needs during change and transition by providing the best possible experience. The team’s intentional focus is giving voice and listening in order to identify gaps and support needs while enhancing the experience during transitional periods. This includes the use of tools and resources including:
•Pre- and Post-Partnership Culture and Experience Surveys
•Onboarding alignment with the integrations team
•Employment partnership agreements
•Immigration support
•General HR needs
•Ensuring a safe work environment
Additionally, team and/or new leader assimilations, as well as ‘Ways of Working’ together are developed from a championing change lens to set teams up for success following business development expansions. For confidential support with any People Partnership matter, contact: people.partnerships@thrivepet.com
Talent Acquisition
The Talent Acquisition Team is a diverse group of more than 30 recruiters whose purpose is to help build strong hospital teams that provide exceptional pet care. Full recruiting support is offered to every Thrive hospital, for all roles — including full-time, part-time, locum, and some relief requests. The team is committed to offering building a pipeline of talented veterinary team members who can Thrive for Life. To learn more about our recruiting team, chat about a hiring need, or view our open roles, visit thrivepetcare.com/careers.
Contact: recruitingteam@thrivepet.com
Note: Within 30 days, you will be introduced to a dedicated Special Operations Recruiter by your Integrations Manager!
- Spotlight on: Employee Referral Bonus Program
We know that great people like you know other great people! Team members who refer friends and former colleagues to join the Thrive Team can earn a generous cash bonus if a referral is hired! Employee Referral Bonus Program policies, procedures, and nomination information can be found here.
Onboarding
The onboarding team manages the onboarding of new doctors (post-integration period) directly by receiving their employment agreement, entering them into Workday (our HRIS system), and sending a welcome email with the information needed on day one. Local hospitals teams will always play a key role in onboarding, since nothing replaces the welcome experience fostered by in-person relationships. For clinic support roles, hospital teams take the lead on setting them up in Workday and all other necessary systems — but our onboarding team is always there to help if you run into issues or have any questions!
Note: You’ll meet with the onboarding team a little while after partnership (after things have settled down!) to make sure you understand all our processes and the resources that are available to you as a Thriver. Contact: onboarding@thrivepet.com
Operations
The Operations team serves our hospitals by managing partners and programs, medical operations, clinical support initiatives, and day-to-day hospital operations. Areas supported by our amazing Ops teams include:
•Practice Management Systems (ezyVet, Vetspire)
•Equipment and supplies vendors/purchasing
•Payment processing (CareCredit, Scratchpay)
•Partnerships with Antech, Zoetis, BI, etc.
•Workplace safety (OSHA, radiation safety, COVID updates, controlled substances guidelines)
•Clinic support initiatives (universal wage minimum, Milestone Award Program, Hospital Incentive Plan)
•…and so much more!
-Spotlight on: Integration Managers (IM)
Integration Managers serve as the point of contact for hospital management support during the integration period, typically 60-90 days after the date of partnership. They act as a main point of contact between the hospital and Thrive’s Support team during the integration phase. The IM supports the employee onboarding process in partnership with the People Partnership team and works with hospital leadership to train on Thrive’s operational and administrative processes and procedures. The IM’s ultimate goal is to ensure a smooth transition process into the Thrive Pet Healthcare family for each and every team member! The operations team is broken down into five national regions and comprised of a Regional Support Team (RST) that provides targeted to support to your hospital. To find out which Ops team members serve your hospital, visit Operations Central on Thrive Community!
Total Rewards & Benefits
The Total Rewards & Benefits Team is responsible for administrating all benefits, paid time off, retirement, and rewards programs. In addition to our health and life insurance, and short- and long-term disability plans, the team manages our leading total wellbeing and rewards programs, including:
•Paid parental and “purr-rental” leave policies
•Bereavement leave
•Bright Horizons family care
•Carrot family-forming support
•Tuition.io student loan support
•Pet Perks veterinary service discounts
•Industry-first universal wage minimum, Milestone Award Program (MAP), Veterinarian Incentive Plan (VIP), and Hospital Incentive Plan (HIP)
The Total Rewards & Benefits Team is always available for 1:1 support to help you understand your benefit options. Visit Employee Benefits Central, reach out directly to benefits@thrivepet.com, or call 800-542-8143.
-Spotlight on: Milestone Award Program (MAP)
Our techs, assistants, and CSRs provide unparalleled care to our clients, which is why our industry-first Milestone Award Program (MAP) exists: to honor the time, energy, passion, and expertise of team members in these critical roles. MAP recipients will earn significant cash bonuses after passing key tenure milestones as part of the Thrive community! *
* MAP is governed by Thrive Pet Healthcare policy, which includes additional program details
-Spotlight on: Hospital Incentive Plan (HIP)
Each quarter, hospital teams can earn the HIP incentive. Hospitals become eligible for the HIP by growing their business compared to the same quarter of the prior year. The goal of the Hospital Incentive Plan is continued motivation for our hospital team members to benefit from overall hospital performance improvement. View the HIP guide and policies.
Talent & Learning
Talent & Learning team is dedicated to your individual and team growth, supporting personal and professional development for all Thrivers. Through our comprehensive learning platform, Thrive U, you can access everything from RACE CE-approved Medical Practice Pearls (currently including access to 92 hours of CE credit and counting!) across medical disciplines to in-depth and interactive workshops to develop your leadership skills, manage burnout and compassion fatigue, and harness your personal power.
For questions about Thrive’s learning and development resources, email talentandlearning@thrivepet.com
For inquiries related to the Thrive U platform, email thriveU@thrivepet.com
- Spotlight on: Thrive Leader Certified
Stand apart as an exceptional leader and take your leadership skills to the next level with the Thrive Leader Certified program! This curriculum will provide you with meaningful leadership development training, all at your own pace. To earn your certification, you must complete the designated online coursework and live workshop(s). Click for more details.
- Spotlight on: QPR Gatekeeper Certification
Thrive Pet Healthcare is working to normalize the conversation around suicide and mental health, helping to promote awareness – and provide support — around the challenges you face every day. We offer free QPR Gatekeeper training to all team members, covering zthe QuestionPersuade-Refer communication tool and exploring how to offer hope to those in crisis through positive action. Our goal is to have 100% of hospital teams certified by 2024! You can sign up for QPR Gatekeeper Training via Thrive U.
Medical Excellence & Education
Our one-of-a-kind Medical Excellence & Education Platform is designed to support and empower medical teams with knowledge, tools, and resources to help strengthen, foster, and nurture close collaboration within our medical community, provide consistent mentorship and support for our medical teams in their professional journey, and to ensure safety for all our patients and team members. Contact: medical-leadership@thrivepet.com.
The platform includes eight lanes that are each led by a chairperson and a committee of team members from hospitals in our network:
University Relations
Creates and evolves partnerships with training institutions to recruit and retain veterinarians and technical support staff. This track includes all university recruiting activities, externships, our Student Ambassador program, Penn Foster Technician sponsorship program, and more.
- Spotlight on: Penn Foster Technician Program
In partnership with Penn Foster College, Thrive Pet Healthcare offers team members the opportunity to earn their AVMA-CVTEA accredited Veterinary Technician Associate Degree. In this self-paced, online program, students will learn the fundamentals of becom ing a great veterinary technician while continuing to work in their current hospitals. Employ ees accepted into the program will be sponsored by Thrive Pet Healthcare and upon gradu ation will become eligible to sit for the VTNE. If you are already a Penn Foster student, you may qualify for a special tuition rate. For more details, visit our Penn Foster program page on Thrive Community
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Spotlight on: Externships
As part of our commitment to providing opportunities for veterinary professionals to enrich their skills and education through hands-on experience within our hospitals, Thrive offers a Veterinary Student Externship Program as well as a Veterinary Technician and Assistant Externship Program! Our proven process ensures that there is both visibility and oversight of the externs we host and that host hospitals teams are fully supported along the way.
Veterinary Student Externship Program contact: vetstudentexternships@thrivepet.com Technician and Assistant Externship Program contact: technicianexternships@thrivepet.com
House Officer Steering Committee
Oversees the support and success of interns, residents, and sponsored residents within the Thrive network and provides support to hospitals who currently have or would like to establish training programs for interns and residents.
-Spotlight on: ER Academy
Our ER Academy allows veterinary interns to build a foundation for a successful and thriving career in emergency medicine. Offering focused mentorship on-shift with senior ER clinicians, mindfulness-based workplace training, and locations available in Texas, Illinois, and South Carolina, the ER Academy helps to set interns up for success, allowing them to pursue their passion with the support of seasoned practitioners from Thrive’s network.
Contact: houseofficerprograms@thrivepet.com or click here
-Spotlight on: Sponsored Residencies
In collaboration with university partners across the nation, our sponsored residency program enables future veterinary specialists to pursue their training at a top college of veterinary medicine. Once their residency is complete, we're thrilled to welcome them into the Thrive Pet Healthcare network! Sponsored residencies are available to new and seasoned veterinarians alike, from inside AND outside the Thrive network.
Contact: universityrelations@thrivepet.com
Doctor Mentorship Committee
Manages our one-of-a-kind graduate mentorship program, designed to improve the doctor experience and foster retention through collaborative, veterinarian-to-veterinarian support. Our structured, three-month Doctor Mentorship Program (DMP) balances shadowing, supervised, and independent work as it covers topics like medical and business acumen, communication skills, and mindfulness. The program is comprised of three layers:
•In-house mentorship supported by a curriculum, mentor-mentee agreement, on-demand
CE courses (practice pearls), and monthly check-ins
•Weekly discussions around key topics that are critical to development as a doctor-leader
•On-demand mentorship by a group of seasoned veterinarians committed to being avai able to provide case support and guidance
Contact: doctormentorshipprograms@thrivepet.com
Specialty Directors Board
Comprised of a board-certified specialist from our network that supports and fosters commu nity and collaboration and promotes medical education for doctors within each specialty. Specialty directors also contribute to recruiting, training, mentorship, and much more.
Ecosystem Growth
Creates and expands opportunities to develop our network of pet care, exploring innovative ways our network can be used to support our team members and clients.
Medical Initiatives
Provides a variety of educational programs designed to support the growth and development of our medical team members, including one-of-a-kind programming, RACE approved CE lectures and comprehensive courses of study, technical support staff training program, and more.
-Spotlight on: Practice Pearls
We’re committed to your continuing education! As a Thrive team member, you have access to nearly 100 hours of on-demand, RACE/NYS approved CE “Practice Pearl” courses, created by Thrivers, for Thrivers. These offerings span disciplines across vet med and include clinically relevant tips and tricks designed to promote best practices and improve patient outcomes. Practice Pearls are given by board-certified specialists and other subject matter experts from within our network. Learn More.
-Spotlight on: Dental Growth Program
Our first-in-class Dental Growth Program (DGP) is an industry-leading initiative aimed at raising the standard of dental care across the veterinary industry. The 3-phrase remote curriculum and in-person practicum provide dental education, training, and support for our hospital teams.
Available to all clinical staff at Thrive Pet Healthcare and partner hospitals, the DGP helps to build competence and confidence in the provision of dental care - an area of veterinary medicine that often receives little focus during pre-practice education.
Contact: dentalgrowthprogram@thrivepet.com
- Spotlight on: Fear Free Certification Program
In 2021, Thrive Pet Healthcare established a first-of-its-kind partnership with Fear Free, an organization striving to prevent and alleviate fear, anxiety, and stress in pets by inspiring and education the people who care for them. Each hospital that participates in Thrive's Fear Free initiative has a champion at the customer service representative, technician, and veterinarian level who are empowered to share knowledge and best practices with their home hospitals as they collectively work toward Fear Free Practice Certification.
Contact: medical-leadership@thrivepet.com
Team and Patient Safety (TAPS) Committee
Provides resources and guidance to our hospitals to ensure a safe workplace for our people and patients. From veterinary medical standards and case review to controlled substance policies, anesthesia and radiation safety, and OSHA compliance, the TAPS Committee provides guidelines and support.
Clinical Research Committee
Provides support to hospitals who currently have or would like to initiate clinical research trials. If you are currently engaging in clinical research or would like to begin doing so, please reach out to researchoversightcommittee@thrivepet.com.
Legal
The Legal Team manages the legal needs of all hospitals in our network, as well as the support office. This includes matters related to:
•Employee relations
•Regulatory and compliance issues
•Facilities issues
•Insurance claims
• Leases and real property
• Records requests and subpoenas
• Payroll requests
• Privacy
• Tax matters
• Vendor contracts
Visit Legal Central on Thrive Community for a list of Legal Team contacts and more helpful resources!
Marketing
Your friendly marketing team is always ready to assist hospital teams with graphic design, collateral (flyers, rack cards, posters, one-pagers, and more), customer experience (social media and reviews), swag, website updates and issues, community events, media outreach and public relations, and local marketing campaigns to help you reach more clients.
In addition, the marketing team serves as your liaison for Thrive-wide monthly specials, new client offers, and national campaigns to drive new business and retain existing clients. Each hospital works with a Regional Marketing Manager to support their needs. Visit Marketing Central or submit a ticket for the marketing team at marketinghelp@thrivepet.com.
Supply Chain
The Supply Chain team manages all information, resources, and contacts around supplier management, sourcing and purchasing, contracts and negotiation, logistics, inventory, systems implementation, and much more! Contact: supplychainhelp@thrivepet.com or 512-201-4604
Technology
The Technology Team oversees security and compliance, data and analytics, web and digital platforms, Vetspire and ezyVet, and technological innovation for the entire Thrive Pet Healthcare organization. You can find job aids, self-service documents, and other resources on Technology Central!
-Spotlight on:
Technology Service Desk
The Technology Service Desk manages service disruptions, service requests and communications for things like outages and planned changes to services, in addition to maintaining data security and support computing equipment standards for the Thrive network.
You can submit a ticket to the Technology Service Desk at any time by reaching out to ithelp@thrivepet.com.
-Spotlight
on: Practice Management Systems (PMS)
As a Thrive Pet Healthcare hospital or partner, you will be using either Vetspire or ezyVet as your PMS. Visit our Vetspire and ezyVet Support Hubs on Thrive Community for training manuals, updates, and access to support for all things PMS.
- Spotlight on: Workday
At Thrive, we use Workday as our employee management system. You will use this resource as part of your daily work routine to track your time, elect your benefits, and request time off – just to name a few tasks!
You can log into Workday in multiple ways: via the tile on the Thrive Community homepage, by clicking the link at the bottom of thrivepetcare.com, or by bookmarking this link.
Once you log in, you may or may not see our awesome WalkMe tool, which takes you step by step through common Workday tasks!
If you don’t see the icon, simply download the WalkMe Browser Extension and refresh your page. We recommend Chrome, which is best friends with Workday. For Workday or WalkMe related issues, contact workday@thrivepet.com
FREQUENTLY ASKED QUESTIONS
Will my position change?
GENERAL
Thrive Pet Healthcare is thrilled to keep the same team that has been delivering outstanding patient care to pets for many years. Your local leadership team will continue to drive staffing decisions with the added support and resources of our recruiting and region al support team.
What is my seniority date?
This is the date you started working at the hospital and will remain unchanged. Your seniority date is used for most benefits unless otherwise specified.
Will the dress code change?
No, the dress code will remain the same; your local leadership determines the dress codes for your practice. If the practice currently provides scrubs, lab coats, etc. that remains and is managed by the local team.
PAYROLL/ PAY PERIODS
What is Thrive’s pay week and pay dates?
Thrive’s pay period is bi-weekly and is Sunday to the second Saturday. You will receive an earned paycheck every other Friday.
Are you changing payroll companies?
Yes, you will be using Thrive’s online HR and payroll tool, Workday. Workday is a global leader in financial and HR technology.
Does Thrive allow direct deposit to be set up for multiple accounts?
Yes, it is highly recommended that you set up direct deposit to ensure your pay is received in a timely manner each pay period. Also, you may setup direct deposit to go into multiple accounts. For example, you can automatically have 5% of your check deposited directly into a savings account and the other 95% of your check go directly to your bank account.
OPERATIONS
Will hospital hours remain the same?
Yes.
Will my employee discount change?
Yes, you will now be covered by the Thrive pet discount benefit plan.
Will we continue to give certain clients and rescue groups discounts?
Yes, you will continue the discounts you have offered in the past.
Will our practice management software change?
This may be discussed and is dependent on your current software. Thrive is currently working on a plan to implement cloud-based systems company-wide. Our dedicated implementation team may be introducing new technology to your practice at a later time.
COMPENSATION & BENEFITS
Will my current pay rate change?
Thrive’s agreement is to maintain the current salaries of employees in their current roles for the foreseeable future. However, we would possibly increase your pay. Thrive has a guaranteed minimum wage between $15- $18 an hour which is dependent upon demographic. If you fall below $15 an hour or in some areas below the marker for your area, we will bring you to our guaranteed minimum wage. Compensation changes will still be determined with your usual local team in conjunction with our regional support team.
How many hours worked per week do you consider full-time?
Employees working 30+ hours/week will be considered full-time for health benefits eligibility.
What benefits are part-time employees eligible for?
Part-time employees (20 hours/week or more) are eligible for the Thrive Pet Healthcare pet discount benefit plan. Part-time employees (less than 30 hours per week) are eligible to enroll in the Fidelity 401k plan, participate in Thrive’s Perks at Work program, utilize the Employee Assistance Program as well as the Bright Horizons family care benefit.
What benefits are changing?
You will move to Thrive’s benefit elections in Workday, as an important step in your onboarding process. You will have 30 days from your Thrive date of hire to make your benefits elections in Workday. Benefits will be effective the 1st of the month following your Thrive date of hire. Thrive offers three medical plans, including two PPO options and a qualified High Deductible Health Plan (which comes with a $1,000 HS contribution from Thrive).
We also offer FSA’s, dental, vision, life & disability insurance, comprehensive wellness programs, and other important ancillary coverage for full-time employees. Please refer to the benefits overview and open enrollment documents for additional information. Full time employees are automatically enrolled in a $40k life insurance policy provided by Thrive. Don’t forget to name your beneficiary when electing your benefits.
Lastly, we’re excited to offer a partnership with Bright Horizons, which provides back-up child, adult, and elder care, as well as discounts on care for your whole family, including pet care, long-term childcare, tutoring, and more!
Who do I contact if I have questions about health insurance?
All current and future benefit information: For benefit plan information, assistance with claims processing, to get help finding an in-network provider, and other general questions, you should contact our Thrive-dedicated benefits advisor.
You can reach them by email at benefits@thrivepet.com or by phone at 800-542-8143 (Monday – Friday 8 a.m. to 5 p.m. Central Time).
Any Medicaid recipients who have questions on eligibility will need to contact their local Medicaid office, as Medicaid eligibility is determined by the state.
How do I look up which doctors are in network?
1. Go to www.bcbstx.com
2. Click Find a Doctor or Hospital
3. Click Search as a Guest
4. Click Find an In-Network Provider
5. Select Through my Employer or my spouse’s employer in the “How do you get insurance?” drop down
6. Select I am shopping for this year in the “Are you a member or are you shopping for an insurance plan?”
7. In the “What type of care are you looking for?” drop down, select Medical
8. In the “Where do you live?” drop down, select your state
9. In the “Select Plan/Network” drop down, select Blue Choice PPO (BCA)
10. Type in the search criteria- see below listing MD’s within the zip codes
What if I have a doctor’s appointment shortly after the new partnership date, how do I get a copy of my insurance quickly?
You will receive a copy of your insurance card in the mail within a few weeks of enrolling in health benefits. If you need a copy of your insurance card (or member ID, group number and RX numbers) before your new on is received, email our benefits advisor at benefits@thrivepet.com.
Will our holiday scheduling policy change?
No, we will follow your hospital’s current policy for holiday scheduling. All scheduling decisions are left to the local management team’s discretion on how best to serve your patients. Holidays recognized by Thrive to which this policy applies includes:
Thanksgiving Day Memorial Day
Christmas Day Labor Day
New Year’s Day Independence Day
Does Thrive offer parental leave?
Yes! Thrive Pet Healthcare offers 8 weeks of parental leave paid at 100% salary.
You’re eligible if you have given birth to a child, suffered a loss of pregnancy after 26 weeks, if you are the spouse or domestic partner of someone who has given birth, or if you legally become a parent through surrogacy, adoption or foster.
To be eligible, you must be full time and have been employed by your legacy hospital for 1 year prior to the leave and be the primary caregiver.
If you’re receiving any short-term disability or state benefits, your benefit will be offset, but Thrive commits to ensuring you receive 100% of your pay!
Employees are eligible for a leave of absence under the Family Medical Leave Act (FLMA)
FMLA eligibility requires at least 12 months of employment (from your original hire date) and at least 1,250 hours worked in the last 12 months.
Employees not eligible for FMLA can request a personal leave with their PM for up to 12 weeks of leave.
In states that offer additional leave coverages, Thrive will defer to individual state laws.
Does Thrive Pet Healthcare offer a 401k? If so, is there a match?
Yes, Thrive offers a 401k through Fidelity Investments for both part-time and full-time employees. Please refer to Employee Benefits Central on Thrive Community for information about our company match.
How does 401k enrollment work and who may help employees align their old fund choices with the new ones offered through Fidelity?
All enrollment is completed online via the Fidelity website at www.netbenefits.com.
Employees will be able to set up either pre-tax or ROTH contributions to be automatically deducted from their paychecks and will also be able to adjust their contribution percentages each pay period.
You can also text to enroll: Text to 343898, then the word, START
You have multiple resources at your disposal for guidance on setting up/navigating the 401k website and discussing your retirement strategy and fund choices.
Fidelity Retirement Benefits Line: 1-800-294-4015
When can I enroll for the 401k plan?
You may enroll at any time. In order for the contribution to be effective in an upcoming payroll, you would need to enroll the previous Friday prior to the pay date.
What is the waiting period for enrollment in the 401k plan?
There is no waiting period to participate. You are eligible day 1 with Thrive.
Can I roll my current 401k over into the Thrive 401k?
Yes! Please refer to the Benefits Guide for details.
How is vacation and sick time defined for doctors?
Reference your doctor employee agreement.
Staff can go into the “negative” and borrow up to 40 hours against future earned PTO if it is in upcoming vacation or you can use earned PTO if it is a future vacation, and enough time has lapsed for them to accrue the PTO.
Unsured PTO will rollover from year to year up to the allowable PTO capped amount. The PTO capped amount is equal to the employee’s annualized PTO amount plus 40 hours.
For states that have paid sick leave laws, Thrive honors sick pay accruals as part of your overall “master” PTO accrual. Your entire PTO bank can be taken for whatever reason is personally important to you.
You begin accruing PTO on day 1 with Thrive! Your accrual for the year will be prorated based on partnership date.
Thrive Pet Healthcare We can’t wait to watch you grow and thrive with us!
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