Test Bank for Reframing Organizations 6th Edition Bolman
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Package Title: Bolman Testbank
Course Title: Reframing Organizations
Chapter Number: 9
Question type: Multiple Choice
1) The political frame emphasizes that organizational goals are:
a) set by edict at the top of the organization.
b) mutually agreed upon at the outset by the organization’s coalitions.
c) evolved through an ongoing process of negotiation and bargaining.
d) set through a process of consensus.
Answer: c
Difficulty: Easy
Bloomcode: Knowledge
Learning Objective: LO 9.1 Provide an example for each of the five propositions of the political frame.
Section Reference: Sec 9.1 Political Assumptions
Question type: Multiple Choice
2) Social theorists such as Michael Mann argue that conflict is the rule rather than the exception when it comes to human interactions. Levels of conflict, however can vary, depending on the situation. Generally speaking, when would conflict in an organization be more visible and dominant?
a) in organizations with a homogenous workforce
b) in organizations experiencing a decline in resources
c) in organizations that are just establishing themselves
d) in organizations where no changes have been made in senior management for a number of years
Answer: b
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.1 Provide an example for each of the five propositions of the political frame.
Section Reference: Sec 9.1 Political Assumptions
Question type: Multiple Choice
3) If organizations are characterized by continuing bargaining and negotiation, what role do the “side payments” mentioned by Richard Cyert and James March in their study A Behavioral Theory of the Firm play?
a) They ensure labor peace by granting wage and benefit concessions to labor unions.
b) They represent inducements given to significant stakeholders as a way of ensuring they abide by joint decisions.
c) They ensure continuity among senior management by upping pay levels.
d) They help keep third-party vendors and contract employees on board for major projects.
Answer: b
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.1 Provide an example for each of the five propositions of the political frame.
Section Reference: Sec 9.1 Political Assumptions
Question type: Multiple Choice
4) From the political frame perspective, who has the real power when it comes to running a company?
a) the CEO
b) the board of directors
c) whoever is able to mobilize more power when compared to other members of a governing coalition
d) the shareholders
Answer: c
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.1 Provide an example for each of the five propositions of the political frame.
Section Reference: Sec 9.1 Political Assumptions
Question type: Multiple Choice
5) Cyert and March have come up with 4 “implicit rules” they say firms use to make decisions. What is meant by the Problemistic Search rule?
a) Firms limit their available options by concentrating on solutions that seem familiar and are very much “inside the box.”
b) Firms expend their energies dealing with day-to-day crises, rather than coming up with long term plans and strategies.
c) Firms function best when they are able to anticipate problems, rather than letting themselves be surprised when problems arise.
d) Firms defensively search only when there are problems.
Answer: a
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.1 Provide an example for each of the five propositions of the political frame.
Section Reference: Sec 9.1 Political Assumptions
Question type: Multiple Choice
6) Which of the following statements best explains Cyert and March’s relational concept of quasi-resolution of conflict?
a) Organizations rely on simplified systems as a means to emphasize clarity of processes.
b) Units are asked to handle only part of an issue, and their decisions need only be good enough to keep the coalition functioning.
c) Organizations evolve their goals and processes to weed out what doesn’t work and retain what does.
d) Organizations seek the first acceptable solution, which is rarely far from where the conflict originates.
Answer: b
Difficulty: Hard
Bloomcode: Synthesis
Learning Objective: LO 9.2 Explain how organizational goals are set from the perspective of the political frame.
Section Reference: Sec 9.2 Organizations as Coalitions
Question type: Text Entry
7) Most of the important decisions faced by an organization involve the allocation of _______ resources.
Answer: scarce
Difficulty: Easy
Bloomcode: Knowledge
Learning Objective: LO 9.2 Explain how organizational goals are set from the perspective of the political frame.
Section Reference: Sec 9.2 Organizations as Coalitions
Question type: Multiple Choice
8) Which of the following statements best describes Cyert and March’s differentiation between the structural and political views of goals?
a) In both views, organizational goals must be established at the top.
b) The structural agenda can only be achieved when the political power plays are resolved.
c) The belief that “paying” shareholders should be labeled “profit/good” whereas “paying” workers should be labeled “costs/bad” confuses the understanding of organizational goals.
d) All of the choices are correct.
Answer: c
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.2 Explain how organizational goals are set from the perspective of the political frame.
Section Reference: Sec 9.2 Organizations as Coalitions
Question type: Text Entry
9) Authorities are recipients of ___, and agents or initiators of ___.
a) personal power; reputation
b) influence; social control
c) access; referent power
d) coercive power; alliances
Answer: b
Difficulty: Easy
Bloomcode: Comprehension
Learning Objective: LO 9.3 List six potential sources of power and six techniques used to influence others
Section Reference: Sec 9.3 Power and Decision Making
Question type: Multiple Choice
10) Which of the following statements best describes the relationship between authorities and partisans?
a) Authorities are entitled to make decisions binding on their subordinates while partisans are in a position to exert influence in the decision-making process.
b) A partisan in itself has no authority
c) By nature, partisans are always in conflict with authority.
d) Partisans are only in place when allowed to be there by authority.
Answer: a
Difficulty: Hard
Bloomcode: Synthesis
Learning Objective: LO 9.3 List six potential sources of power and six techniques used to influence others.
Section Reference: Sec 9.3 Power and Decision Making
Question type: Multiple Choice
11) Chloe will determine the allocation of bonuses and who receives a promotion at the end of the fiscal year. This is an example of what source of power?
a) coercive power
b) information and expertise
c) access and control of agenda
d) control of rewards
Answer: d
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.3 List six potential sources of power and six techniques used to influence others.
Section Reference: Sec 9.3 Power and Decision Making
Question type: Multiple Choice
12) Jasper’s achievements throughout his career afford him the opportunities to decide which projects he wants to be part of. This is an example of what source of power?
a) position power
b) alliances and networks
c) reputation
d) control of agendas
Answer: c
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.3 List six potential sources of power and six techniques used to influence others.
Section Reference: Sec 9.3 Power and Decision Making
Question type: Multiple Choice
13) “You scratch my back, I’ll scratch yours” is an example of what influence tactic?
a) liking
b) reciprocation
c) commitment and consistency
d) social proof
Answer: b
Difficulty: Medium
Bloomcode: Application
Learning Objective: LO 9.3 List six potential sources of power and six techniques used to influence others.
Section Reference: Sec 9.3 Power and Decision Making
Question type: Multiple Choice
14) Thomas learned that one of the reasons he wasn’t promoted to department head was because other managers at the same level knew little about him, whereas the person who was promoted had built relationships and was known to others. This is an example of what source of power?
a) coercive power
b) framing
c) referent power
d) alliance and networks
Answer: d
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.3 List six potential sources of power and six techniques used to influence others.
Section Reference: Sec 9.3 Power and Decision Making
Question type: Multiple Choice
15) Which of the following statements best explains overbounded and underbounded systems?
a) Power is tightly controlled and restricted in an overbounded system; in underbounded systems, power is diffuse and structures are left unregulated.
b) Overbounded systems have a single person making all decisions; decisions in an underbounded system are decided democratically by majority rule.
c) Authorities in overbounded systems are ruthless in squashing any rebellion; authorities in underbounded systems are figureheads only.
d) None of the choices is correct.
Answer: a
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.3 List six potential sources of power and six techniques used to influence others.
Section Reference: Sec 9.3 Power and Decision Making
Question type: Multiple Choice
16) Under which frame is conflict not viewed as something that can or should be stamped down or stamped out?
a) human resource
b) structural
c) symbolic
d) political
Answer: d
Difficulty: Easy
Bloomcode: Knowledge
Learning Objective: LO 9.4 Explain why conflict is viewed as natural and expected within the political frame.
Section Reference: Sec 9.4 Conflicts in Organizations
Question type: Multiple Choice
17) Where organization conflict is concerned, which of the following is NOT the case?
a) It’s important to focus on how the conflict is managed rather than the amount of conflict.
b) Too little conflict may be as detrimental as too much conflict.
c) Intervention may help to temper conflict or intensify it.
d) Conflict is unlikely to occur at organizational boundaries, or interfaces, between departments or divisions.
Answer: d
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.4 Explain why conflict is viewed as natural and expected within the political frame.
Section Reference: Sec 9.4 Conflicts in Organizations
Question type: Multiple Choice
18) What would NOT be a potential benefit of conflict in an organization?
a) conflict can challenge the status quo
b) conflict can inspire innovation
c) conflict can increase a firm’s ability to adapt
d) None of the choices is correct.
Answer: d
Difficulty: Easy
Bloomcode: Comprehension
Learning Objective: LO 9.4 Explain why conflict is viewed as natural and expected within the political frame.
Section Reference: Sec 9.4 Conflicts in Organizations
Question type: Multiple Choice
19) Which of the following statements describes Jackall’s concept of moral mazes?
a) Morality has a place in free market business.
b) Free and fair competition is the only true reflection of performance.
c) Performance defines personal credibility.
d) None of the choices is correct.
Answer: d
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.5 Describe Jackall's concept of moral mazes
Section Reference: Sec 9.5 Moral Mazes: The Politics of Getting Ahead
Question type: Multiple Choice
20) Which of the following statements about assessing managerial performance is TRUE?
a) Managerial performance is often based on the personal judgments of those in authority.
b) Managers are assessed primarily by quantitative targets and goals.
c) Managers are assessed individually and not based on group performance.
d) None of the choices is correct.
Answer: a
Difficulty: Medium
Bloomcode: Analysis
Learning Objective: LO 9.5 Describe Jackall's concept of moral mazes.
Section Reference: Sec 9.5 Moral Mazes: The Politics of Getting Ahead