FF&E Project Procurement
The HSM Advantage
Hilton Supply Management (HSM) is a global leader in hospitality procurement and supply chain solutions. Leveraging our industry expertise, our FF&E Project Procurement team works closely with hotel owners, suppliers and Project Management teams to transform interior design visions into reality. Whether for new builds or renovations, we focus on delivering the highest quality, costeffective solutions to ensure each project’s success.
We tap into our deep supplier relationships and negotiate on behalf of owners to guarantee they receive the best possible pricing and solutions.
At HSM, we don’t just deliver on time and on budget—those are the basics. What sets us apart is our ability to be your trusted partner throughout the procurement process. Our experienced team handles every detail, from sourcing the right suppliers to managing the procurement lifecycle, helping owners transform their properties with confidence.
We Bring Designs to Life Providing
• Tailored procurement services
• Connectivity through strong supplier relationships
• A best-in-class deliverable - expertly pairing quality, cost and service - every time
From Design Intent to an Experience to Remember
Hotel owners invest significantly in creating memorable, thoughtfully designed spaces. At HSM, we respect owners’ investments and use our robust procurement expertise to turn the designer’s vision into a tangible experience guests will love.
With our extensive network of suppliers and our negotiation power—managing more than $13B in hospitality spend annually— we guarantee the products match the design, budget and brand standards of each property.
We Provide
• A strategic approach to supplier selection and negotiating pricing.
• Attention to detail that aligns FF&E with the project’s overall vision and long-term value
Our Team Standing on Talent
At HSM, our FF&E Project Procurement team consists of 30+ hospitality procurement experts, each with more than 10 years of experience on average. Our Team Members bring a wealth of knowledge and industry insight to every project, as well as established relationships with suppliers that help streamline communication and procurement. They have joined HSM with backgrounds in bespoke hospitality procurement from top FF&E design and procurement houses across the country.
Our team is strategically located Coast to Coast providing expertise for both regional and national projects.
With our combination of comprehensive industry proficiency and access to HSM’s extensive network of sourcing expertise and industry specific hospitality suppliers, we ensure every decision we make supports the long-term success of your property.
30+ 10+ AVERAGE YEARS OF EXPERIENCE
FF&E PROCUREMENT PROFESSIONALS
LOCAL EXPERTISE, NATIONAL REACH
No matter where your project is based, HSM’s global network of proven manufacturers means you always receive toptier procurement solutions. Our network extends coast to coast, providing the flexibility and practical knowledge hotel owners need.
Making the Right Match
THE HSM CONNECTION
In today’s hospitality industry, the responsibility of recommending suppliers for custom furniture and materials is a collaborative effort between designers and procurement teams. Our team can strategically source and match the right supplier with the right product and design aesthetic to deliver outstanding results for your property.
With extensive knowledge of furniture design, materials and supplier qualifications, we verify that each piece aligns with the desired design, quality standards and project requirements. Our team not only understands the technical aspects of furniture manufacturing, but they also have the experience to navigate the complexities of sourcing. Whether it’s selecting a supplier skilled in a specific design style or someone accustomed to working with unique materials, we have the capabilities to make the perfect match.
Expertise To Ensure Durability and Value
At HSM, we understand the challenges of FF&E procurement, including managing cost, maintaining quality and ensuring durability. Our team will ask the right questions to guarantee materials stand the test of time. We consider details such as how certain materials perform in high-traffic areas and hotel environments, making recommendations to promote longlasting results.
Our procurement experts provide an additional level of review and guidance, carefully assessing each design and material choice. If we spot potential issues with a design or material choice, we provide thoughtful, strategic recommendations for the best possible outcome. We are dedicated to safeguarding owners’ investments, so each decision contributes to both the property’s aesthetic and its ongoing success.
While we work with an extensive network of trusted suppliers, we focus on finding just the right fit for your project so you receive quality, cost-effective solutions aligning with brand standards and delivering the best value and outcome for your property.
From Prototypical to Bespoke Design
HSM offers a full range of FF&E services, from prototypical design implementation to fully custom tailored solutions. While our roots originated in supporting Hilton’s comprehensive family of brands, we’ve significantly expanded our reach over time, showcasing our ability to meet the distinctive needs of both Hilton and nonHilton properties.
We specialize in bringing owners’ visions to life across all service levels, with a particular focus on custom designs for luxury, lifestyle and fullservice hotels. Our team aligns every detail with the owner’s aesthetic, budget and timeline to create spaces reflecting their vision and goals.
RELATIONSHIP-CENTERED WORK
We foster strong partnerships to deliver exceptional results, always prioritizing the owner’s goals. Our team has the knowledge and flexibility to navigate various project demands, so each project runs seamlessly and meets brand and owner expectations.
THE HOTEL AS A WHOLE
HSM’s FF&E proficiency extends across all aspects of a hotel’s front of house (FOH), providing procurement services for a wide variety of public area facilities.
From the guest room to the ballroom, our team outfits the entire property with durable, design-appropriate furniture and fixtures to enhance the guest experience and deliver lasting value.
Pool Lounge
Request for Quote (RFQ) & Bid Analysis
Our team issues RFQ’s across the commodity landscape, from lighting to case goods and seating, engaging multiple suppliers for all categories, including any suppliers identified in the owner’s interior design FF&E specifications.
SUPPLIER SELECTION – LESS IS NOT ALWAYS MORE
We leverage our experience to carefully select suppliers for each project, drawing from a pool of qualified, hospitality specfic manufacturers we know are highly capable of delivering on key facets including price, quality, materials and location/ logistics. This process ensures we provide owners with top-tier options that meet their project needs.
BID ANALYSIS & RECOMMENDATIONS
Next, we conduct a thorough analysis, comparing suppliers line by line. While we provide strategic recommendations, the owner ultimately makes the decision after reviewing all the detailed information and recommendations we present. Our role is to provide you with accurate, actionable insights, empowering you to make the best decisions for your property.
BEST-IN-CLASS PRICING
In addition to our rigorous bid analysis process, HSM also leverages the specialized skills of our internal Strategic Sourcing and Category Management teams to secure best-in-class pricing. These teams track global trends, costs and the availability of materials to secure the best pricing and steady supply chain performance for our projects. This in-house specialization is a key differentiator for HSM, offering a level of insight and market understanding few competitors can match.
THE HSM ADVANTAGE FOR SUPPLIER SELECTION & DECISION MAKING
Multiple supplier bids across commodities
Detailed line-by-line bid analysis
Strategic Sourcing to appropriately balance quality with cost
How We Operate
At HSM, we operate as a Merchant of Record (MOR), a critical distinction that brings significant financial benefits to hotel owners by minimizing financial risk and providing greater flexibility during the procurement process. As MOR, we manage key financial components including opportunities for reduced deposit requirements.
Additionally, HSM simplifies tax-related obligations by handling full sales tax payments and ensuring compliance with local municipalities. Our transparency and ease of payment streamline the entire process for owners, allowing them to focus on more strategic, big-picture decisions.
MERCHANT OF RECORD (MOR)
HSM builds project specific payment schedules, manages deposits, payments and pays sales tax directly to the state, reducing financial risk/penalties and simplifying the process for owners.
COST TRANSPARENCY
HSM takes pride in providing full transparency when it comes to costs. Procurement fees are always separated from the cost of goods, giving owners a clear understanding of exactly what they’re paying for. We understand that when service and product costs are bundled, it can be harder to clearly assess the value you’re receiving.
EXTENDED WARRANTIES
In addition to financial transparency, we also offer extended product warranties on select brands through HSM, offering owners peace of mind. While industry-standard warranties are typically one-year, certain brands within our network, especially those offering prototypical FF&E, are covered for up to five years. These extended warranties speak to the quality and durability of the products, protecting your investment until the next renovation.
Financial Benefits at a Glance
• Tailored financial draw schedules
• Full sales tax management
• Separate procurement fees for transparency
• Extended product warranties
With HSM, there’s no guessing—we’re
Communication & Service Level
What truly sets HSM apart is our exceptional level of service and transparent communication with owners. We believe in maintaining open, proactive communication throughout every step of the project.
TImely updates: Our team engages with owners regularly to provide timely updates on project status.
Staying ahead: We mitigate surprises by staying ahead of potential issues and providing information before owners need to request it.
MEETING CHALLENGES WITH SOLUTIONS
When challenges such as supply chain delays or manufacturing issues arise, we respond swiftly, offering actionable recommendations to minimize disruption and maintain project momentum. By resolving issues promptly and creatively, we deliver full support for owners through every stage of the process.
MORE THAN JUST REPORTS
We know many companies deliver weekly reports—but what matters most is the accuracy and reliability of the information. Our team’s close relationships with suppliers and logistics providers mean the details in our reports are up-to-date and credible. If something requires urgent attention, we take care of it while keeping you informed, minimizing disruption to your operations.
YOUR STRATEGIC PARTNER
At HSM, we pride ourselves on building longterm, strategic partnerships with owners— regardless of the brand or property size. From owners with a single hotel to publicly traded real estate investment trusts (REITs), we serve as a trusted procurement partner, providing tailored services to meet your distinctive needs.
Our approach is anchored in the relationships we build—not just with owners but also with our suppliers. When we call, suppliers answer, and this level of access ensures that we can deliver results on time and with precision.
