THIIS December 2025

Welcome!

There is lots to celebrate in this latest issue with mobility retailers picking out the top product to have impressed them most in 2025 (p10). From ergonomic kettles and bed rails to smart mobility scooters and stairlifts there is certainly a varied selection!

It has been a challenging year for retailers with tax and minimum wage increases, not to mention economic uncertainty affecting the way customers shop. Is diversification crucial for survival in an ever-changing world? Find out the thoughts of mobility retailers from page 38.

Essex-based Able-Aid (p21) has particular experience of seeing the retail market shift a lot over the last 30 years. With e-commerce looking to be a key part of the industry's future, read how Able-Aid has been investing in its online offering of late, while continuing to welcome customers into its thriving physical store.

This issue, turn to the Buyers' Guide on page 49 for a rundown of some of the best beds and mattresses on the market. And keeping to the theme, read about Rise & Recline (p29), a specialist in bespoke reclining beds and chairs that proudly manufactures all of its products here in the UK.

If you have any news to share about your retail business then do not hesitate to get in touch with me. Plus, don't forget to sign up for twice-weekly email updates about the industry via the website – just scan the QR code (below). Enjoy the issue, and have a very merry Christmas!

Editor

EDITOR

Liane McIvor 07917 784929 liane@thiis.co.uk

ADVERTISING Joe Fahy 07384 258 372 joe@bhta.com SUBSCRIPTIONS info@thiis.co.uk

News, deals & people

New Scottish DriveAbility headquarters

DriveAbility has opened new Scotland headquarters in Glasgow, ensuring more Scottish people with disabilities can benefit from greater independence.

The opening recently was attended by senior representatives from Police Scotland, DVLA and Transport Scotland, as well as DriveAbility Scotland clients.

Andrew Swain, CEO of DriveAbility Scotland, welcomed professional delegates to the new home of DriveAbility Scotland. He commented: “We’ve welcomed many partners,

stakeholders and service users to come and celebrate with us. They’ve seen our facilities for the first time and have been very impressed, particularly with our new state-of-the-art vehicle simulator for specialist driving tuition.

“This new centre is vital for the people of Scotland as it provides more equal access to our assessment services.”

Founded in 2021, DriveAbility Scotland is the only Driving Mobility accredited centre in Scotland and is the only service to actively reach clients in the Highlands and Islands.

A round-up of the key trade stories for business leaders to digest

Dr TRU showcases his tardis

Accessible bathroom specialists PROCare was awarded ‘Best Stand 2025’ at the Occupational Therapy Show, which took place at Birmingham’s NEC recently. The award-winning installation featured the newly launched TRU Cubicle transformed into a science fiction style tardis, where visitors met Dr TRU and the Mobilons.

Visitors at the show, many of them occupational therapists, were invited to join the mission by exploring PROCare’s core product range and identifying the solutions needed to help residents return to safe and independent living.

Designed for temporary use in hard-to-adapt homes, TRU Cubicle includes a watertight shower and WC, half-height doors, grab rails, a raised tray lip and pumped waste system. It installs in just hours and is fully relocatable.

Feeling the heat

Adjustable beds and mattresses supplier Opera Beds has announced the launch of its first electric blanket for adjustable beds.

The "world first" blanket utilises a smart fabric called graphene, a material that offers exceptional thermal conductivity and emits far-infrared heat. The soothing heat it produces penetrates deeply to support circulation, alleviate joint pain, enhance immune function, and improve metabolism.

Lightweight, flexible, and wire-free, the blanket has been designed to deliver consistent, balanced warmth that adapts to the user’s body. Its advanced design heats up rapidly and distributes heat evenly across the surface, eliminating cold spots and reducing the risk of overheating.

The blanket will be available in a single bed size, with the double size launching soon. It features handset controls (single or dual), as well as app technology to ensure full user control at the touch of a button, or via a smartphone.

The Motability Scheme removes luxury cars

The Motability Scheme has announced that premium brand cars will no longer be available to its customers, with more British cars available to lease.

The Scheme is a lifeline for disabled people in the UK, leasing cars, wheelchair accessible vehicles, scooters and powered wheelchairs in exchange for their enhanced mobility allowance.

It has stated that half of the vehicles leased through its scheme every year will be British built from 2035. It is also refocusing vehicles available to its customers, with luxury cars, such as Mercedes Benz and BMW, removed immediately.

By increasing demand for vehicles built in Britain, the Scheme aims to strengthen domestic production and encourage new investment in the UK’s growing electric and accessible vehicle sectors. This commitment is

SOFTWARE BOOSTS GROWTH

Adapted bathrooms and wetroom solutions provider PROCare has stated that it has significantly expanded its operational capacity and warehouse efficiency after implementing Forterro’s ERP and WMS solution Orderwise.

The business claims to have increased the number of daily orders it can process from 50 to 200+, boosted its picking accuracy to 99 per cent, and scaled its warehouse operations to 75,000 square foot as demand continues to grow nationwide.

RGK WHEELCHAIRS STEPS UP

Bespoke sports wheelchair manufacturer RGK Wheelchairs has announced its new partnership with England Athletics, becoming the Official Wheelchair Racing Partner of the national governing body for grassroots athletics and running in England. Its RGK Sprint wheelchair, built from lightweight aluminium, has already become a favourite among racers for its strength, speed, and precision. With the upcoming launch of the Sprint X, it is hoping to take that legacy further, with its carbon fibre construction and refined aerodynamic design.

expected to create demand for 150,000 additional vehicles a year which could sustain additional manufacturing production facilities in the UK.

In the short term, Motability Operations says that it is working closely with UK-based manufacturers to increase the share of British-built vehicles leased by customers. This includes doubling the number of Nissan British built vehicles that the Scheme leases to around 40,000.

PUTTING ON A SPREAD

Scottish mobility retailer Thistle Help raised £1,925 for Ayrshire Hospice recently by holding a coffee morning at its Irvine showroom. The event was held to support the annual Go Purple day, where Ayrshire schools, businesses and community groups come together to raise money for Ayrshire Hospice, a local charity which looks after terminally ill patients. Customers, friends and family attended Thistle Help’s showroom, as well as staff from Ayrshire Hospice team. Laura Hays, Director at Thistle Help, said that despite the weather being miserable, it didn’t stop people from coming along!

HEADWAY COURT UNVEILING

Habinteg Housing Association’s first-ever residential scheme designed for head injury survivors in Kent to live independently has celebrated its 30th anniversary with the unveiling of a commemorative plaque for its founders.

Headway Court, near Tunbridge Wells, was opened in 1995 and it still remains the only residential scheme for head injury survivors in Kent.

The scheme was founded by the late Pam Munro MBE, and her husband Michael for their son, John, who survived a head injury. The Munros helped raise funds for the construction of the block, which features eight one-bedroom accessible flats. The block has been owned by Habinteg since 2011.

New Group CEO at Tunstall Healthcare

Technology provider Tunstall Healthcare has appointed Paul Adams as Chief Executive Officer.

Paul will lead Tunstall Healthcare globally, supporting local leadership teams across all markets to navigate complex challenges and opportunities, while continuing to deliver on Tunstall’s mission to empower people to live more independently through connected care and health solutions.

With over two decades of leadership experience across healthcare, technology and manufacturing, most recently as CEO at Lloyds Clinical.

Paul commented: “There is no denying this is a critical time for health and care. While many factors, such as the growth of AI and an ageing population, are global, the way these are playing out will impact local health and care settings – and most importantly individuals needing care – differently.

“These impacts will require new solutions and ways of thinking about technology, housing, health and care. I am delighted to be joining Tunstall Healthcare, a company with such a rich heritage combined with a progressive vision, to lead this transformative change across our markets.”

Terry Lifts appoints sales director

Mobility lift solutions specialist Terry Lifts has announced the appointment of Steven Hill as the newest member of its board, taking the position of Sales Director.

With a proven record in building strong relationships and delivering customer-focused solutions, Steve’s approach reflects the values that define Terry Lifts, the firm stated, as he “understands that every decision we make ultimately impacts the people who rely on our lifts every day.”

Steve’s appointment ensures strong representation from sales at the board level and supports its ongoing

Bruno acquires Terry Lifts

American independent living solutions provider Bruno Independent Living Aids has acquired Cheshire-based Terry Lifts.

The acquisition strengthens Bruno’s market position and expands its reach into new geographic regions and complementary product categories.

Mike Bruno, President and CEO of Wisconsin-based Bruno, commented: “The purchase of Terry Lifts marks an

commitment to innovation, quality and trusted service.

Tim Barrow, Managing Director at Terry Lifts, commented: “Steve brings extensive experience and a deep understanding of the lift industry.

"His insight and leadership will be invaluable as we continue to grow and strengthen the business for the future.”

All Terry Lifts products, which include both public access and domestic home lifts, are designed and manufactured in Britain.

exciting milestone in our growth strategy.

“By combining Bruno’s resources and expertise with Terry Lift’s innovative products and strong regional presence, we can delivery even greater value and service to our customers around the world.”

Founded in 1984, Terry Lifts has built a strong reputation for excellence in design, manufacturing and service, with focused distribution throughout Europe and Australia.

Tim Barrow, Managing Director at Terry Lifts (left) with Steven Hill, Sales Director

*Powered head and Lumbar features

Joining forces

Unique Mobility has welcomed Exeter Disability Centre into the family with a new showroom and workshop...

South West retailer Unique Mobility has announced the acquisition of Exeter Disability Centre in a move which will bring two long-standing mobility businesses together under one roof in Exeter.

The move was prompted by the retirement of David and Pat Denning, the former owners at Exeter Disability Centre (EDC). Dave, who has spent over four decades in the mobility industry, and his wife Pat have owned and run Exeter Disability Centre for over 25 years.

On his decision to retire and sell the business, Dave shared with THIIS: “After more than 40 years of helping many clients with their mobility challenges, I have decided it is now time to sell Exeter Disability Centre and retire.

“I’m incredibly grateful to all our customers for their trust and support over the years – it has been a privilege to serve them. I also thank Pat for all her work behind the scenes and my wonderful staff for their hard work, loyalty and humour”

SHARED VALUES

Dave’s decision to sell the business as he moves into retirement ensures

continuity for EDC’s staff and customers. Ian and the Unique Mobility team share many of the same values as Exeter Disability Centre. The joining of these two businesses brings more services under one roof for the local community.

All existing EDC staff have joined the Unique Mobility team, ensuring customers continue to see the same familiar faces and receive the same trusted support.

The two businesses have now come together creating a new shared home, which opened on 24th November, at Unit 5 Merriott House, Hennock Road, Marsh Barton, Exeter EX2 8NP.

The brand-new, dual-branded showroom brings together the strengths of both organisations. Customers can now explore a wider range of mobility scooters, powerchairs, wheelchairs, daily living aids, paediatric equipment, plus Unique Mobility’s full vehicle adaptations service and an expanding range of wheelchair accessible vehicles – all in one place.

SERVING THE COMMUNITY

The upgraded site which is very close to both businesses’ previous sites on the Marsh Barton trading estate, offers a bright, modern showroom, improved accessibility, more parking and expanded workshop facilities for both EDC’s mobility engineers and Unique

Mobility’s vehicle adaptations team.

Ian Bellamy, Owner and Managing Director of Unique Mobility, said: “This is an exciting new chapter for Unique Mobility and Exeter Disability Centre. Both businesses share the same ethos of putting customers first, providing honest, professional advice and ongoing support.

“By joining forces, we’re able to better serve the local community with an expanded offering while ensuring continuity of the friendly, personal service that customers know and trust. We want to reassure EDC customers that they will continue to receive the same care and service moving forward.”

Unique Mobility have run a specialist car adaptations workshop in Exeter for the past six years and already operate established showrooms in Plymouth and Launceston which also include workshop facilities for servicing, repairs and car adaptations.

This expansion strengthens the company’s offering across Devon and Cornwall and reinforces its position as the region’s most comprehensive independent mobility and rehabilitation provider.

The team are looking forward to welcoming customers from across Exeter and the wider South West into the new store.

www.uniquemobility.co.uk www.exeterdisabilitycentre.co.uk

Ian and David with the Unique Mobility adaptations team and Exeter Disability Centre team outside the new store

Mobility scooters in the new showroom

Find out what we have in store for 2026 and earn entries into our festive prize draw along the way!

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THE RETAILERS’ CHOICE 2025

Product of the Year 2025

Wondering which products have impressed retailers most this year? Business leaders from across the mobility industry highlight one product that has stood out above all others for them this year…

Uccello Kettle from Uccello Designs

“The Uccello Kettle is an assistive kitchen appliance designed especially for people with reduced strength, limited reach or dexterity, mobility impairments, or visual difficulties. Its tilt-topour mechanism reduces the lifting motion and wrist strain associated with conventional kettles, making it particularly beneficial for users with arthritis or limited hand mobility.

“The kettle vessel sits securely in a rotating cradle, allowing the user to pour hot water safely and with full control, removing the need for awkward or heavy lifting. Developed with user comfort and safety in mind, the ergonomic handle is shaped to distribute weight evenly across the arm rather than the wrist or fingers, while the extra-wide spout makes it easier to fill directly from a tap or jug.

“Safety features include a stainless-steel heating element with full British safety technology, automatic shut-off, over-heating protection, and a non-slip weighted base for added stability. The kettle offers a quiet, rapid boil with a

1.5-litre capacity – sufficient for both personal and shared use. It comes in four colours, all white, all black, white and black or red and white.

“Recognised for its contribution to inclusive design, the Uccello Kettle was awarded 'Global Disability Product of the Year 2024' by the Business All-Star scheme. It is a fantastic product with supplier support and promotional material.”

Karen Sheppard Managing Director of People First Mobility peoplefirst mobility.com

I-Lite Travelchair by Karma Mobility

“This year, one wheelchair has consistently stood out among our customers: the I-Lite Travelchair. Lightweight, stylish and incredibly practical, it has quickly become one of our best-selling wheelchairs over the past 12 months.

“Designed for ease and portability, the I-Lite Travelchair offers a perfect balance of comfort and convenience. Its lightweight frame makes it easy to fold and transport, ideal for those who are frequently on the move. Despite its compact design, it provides excellent support and stability, giving users confidence whether at home or out and about.

“The combination of durability, manoeuvrability, and sleek design has made the I-Lite a firm favourite with our customers. It’s no surprise that it has become a go-to choice for anyone seeking a reliable travel chair without compromising on style or functionality.”

Rhian Pita Marketing Manager at Ableworld

Magic Mobility XT4 4x4 Powerchair from Sunrise

Medical

“We’ve seen a lot of ‘off-road’ powerchairs over the years, but the Magic Mobility XT4 genuinely raises the bar. As a newcomer to the UK market, it’s impressed us straight away with how confidently it handles the type of terrain that normally stops most chairs in their tracks.

Anthony Mitchell Director

at Independence Mobility independence mobility.co.uk

“In use, the XT4 feels incredibly surefooted. The independent front and rear pivoting arms keep the wheels glued to the ground, which translates into noticeably better stability and comfort for users – especially when they’re travelling across uneven ground, woodland paths, fields or rural settings.

“Our clients who love the outdoors have responded particularly well to it. The combination of knobbly off-road tyres and high-torque motors means the XT4 doesn’t just cope with tough terrain – it thrives on it.

“We also appreciate how customisable it is. Having a wide range of seating and backrest options means we can set the chair up properly, ensuring users get the posture, comfort and support they need without compromising on the performance that makes the XT4 special.

“In our opinion, the XT4 is one of the most capable and confidenceinspiring extreme-terrain powerchairs currently available.”

eFOLDi Compass from eFOLDi

“My vote for a previous product of the year was the eFOLDi Lite, Suntech’s three-wheel folding scooter version, which has been a great success for us. I was skeptical when a lighter four-wheel version came out, thinking it wouldn’t be any different to the four-wheeled folding versions from other suppliers. But we were wrong, the eFOLDi Compass is so much better than the competition.

“The ground clearance is higher than similar products, the leg room is spacious for the size and weight of the product, the seat cushion is very comfy and the stability is good for such a lightweight scooter. It is so much easier to pull along, stand upright and lift with its combination of hand holds than other similar products as well. Another award-winning design from Suntech!

“With a seven-year warranty on the battery and the outstanding product and dealer support we continue to get from Suntech, what’s not to love?

“As someone with limited mobility, my scooter of choice four years ago was an eFOLDi Lite and I still love it for its range, turning circle and folded size, but where someone can’t lift the weight of the Lite and needs something easier to fold, the Compass is our go-to product recommendation. We keep alternatives in the showroom mainly because, sadly, Suntech products aren’t on the Motability Scheme.”

Carol Elliot Manager at City Mobility Inverness & Aberdeen www.city-

mobility.co.uk

Rascal Vierra LiFe by Electric Mobility

“This compact yet robust scooter continues to be a firm favourite among our customers across Devon and Cornwall – we can hardly keep them in stock! It’s lightweight, simple to take apart for transport, and has a really solid, comfortable feel.

“The ride quality is fantastic thanks to the all-round suspension, and it’s packed with thoughtful touches like LED lighting, easy charging points and straightforward controls.

“The LiFe battery is a real game-changer too – longlasting, efficient and backed by a Lifetime Guarantee for the first owner, which gives everyone real confidence in their purchase.

“Whether it’s popping into town, days out with the family, or just getting around more easily, the Vierra LiFe is a brilliant all-rounder which we are confident to offer to any customer looking for a scooter that offers drive performance and transportability.”

Mike Bluett Branch Manager (Launceston), Unique Mobility uniquemobility.co.uk

Rehab

Mirage Folding 4mph Scooter from One

“This year we have seen a huge rise in folding scooters and the one that has been the most popular this year is the Mirage Folding 4mph Scooter.

“This scooter is a fantastic mobility solution that combines revolutionary design, lightweight construction, and stability with effortless folding for trouble-free transportation and storage. “At just over 14kg in weight and with an aluminium frame, it makes the scooter very manageable for lifting into and out of the boot of your car. The seat has a cushioned supportive back which ensures a comfortable driving experience for the end user.

“Available in both 10Ah or 20Ah lithium battery options, the battery is easy to access and simple to remove.

You can charge it on board directly into the battery case or via the tiller charger.

“One of the great features on this folding scooter that many others don’t have is the angle adjustable tiller allowing for forward/back and height adjustment to suit the user. Another plus point is that it takes a max user weight of 123kg which is more than some folding scooters at 114kg user weight.

“It comes in a range of colours and now also comes with a stand to allow you to stand the scooter on its end for storage and to make lifting even easier. We look forward to 2026 where I think we will continue to sell more of these scooters.”

Laura Hays Director of Thistle Help www.thistle help.co.uk

Excel Galaxy Compact EVO from Excel Mobility

“The Excel Galaxy Compact EVO is a modern, reliable mobility scooter designed for users who want comfort, convenience, and advanced technology in a compact form. Built with everyday practicality in mind, it offers a smooth and stable ride while remaining easy to handle in tighter spaces.

“One of the standout features of the Galaxy Compact EVO is its lithium phosphate battery, which is lighter, longer-lasting, and more stable than traditional battery types. This advanced battery technology delivers consistent power, holds charge efficiently, and reduces the overall weight of the scooter. It also comes with an impressive five-year guarantee,

Otolift Modul-Air Smart Stairlift from

Otolift

“The standout product for us this year has been the Otolift ModulAir Smart. We’ve been genuinely impressed by how well the Otolift meets the needs of customers looking for a slim, modern and versatile stairlift option.

“The Otolift excels where many stairlifts struggle: space. It’s incredibly slim, lightweight design allows it to fit comfortably on even the narrowest staircases without compromising on strength or performance. The ride quality is smooth and quiet, and the controls are intuitive.

“What has made the Otolift Air Smart especially valuable for us is the consistency we’ve seen across installs. The engineering is dependable, the rail is neat and unobtrusive, and the overall finish presents beautifully in customers’ homes. Feedback has reflected this,

offering long-term peace of mind for users.

“The scooter includes a userfriendly app that allows customers to monitor battery health, charging history, and general performance. This technology provides clear, reassuring information for users and is extremely helpful for our engineers when carrying out servicing or diagnostics. By reviewing battery behaviour over time, maintenance becomes more accurate and efficient."

Graham Johnson Managing Director at Ability Plus ability-plus.

Amy Hadlow General Manager at Higher Elevation higher elevation.co.uk

with customers often commenting on how discreet and comfortable it is compared to what they expected.

“From a retailer standpoint, we’ve found Otolift’s support to be excellent, with reliable lead times and strong technical backup when needed.”

Parnell Bed Rail – Premier Plus from Parnell Products

“It has been very difficult to choose this year, as there has been little or no innovation in the mobility and homecare sector that truly stands out over the last 12 months. Despite this, one product that has proven its ongoing value and reliability is the Parnell Bed Rail – Premier Plus.

“This bed rail is a simple but essential aid for anyone needing extra support and security when getting in and out of bed. While the sector has seen incremental improvements rather than groundbreaking innovations, the Parnell Bed Rail shines because it delivers on the fundamentals. Its sturdy construction, ease of installation, and secure design makes it a trusted choice for both users and carers.

“The Premier Plus model features an ergonomically designed handle, providing a comfortable grip for users of all abilities. It is height-adjustable to suit a variety of beds and mattresses, ensuring maximum stability and safety. The unobtrusive design allows it to blend seamlessly into any bedroom environment without compromising accessibility or comfort.

“The Parnell Bed Rail Premier Plus helps users regain control in one of the most personal spaces: their bedroom.

It is an ideal solution for those recovering from illness, living with reduced mobility, or seeking reassurance during the night.”

Julia Phipps Director of The

Palma Vita Wash and Dry Toilet from

Closomat

“One of the standout products for us this year has been the Closomat Wash & Dry Toilet.

“It is maybe not as mainstream as some of the other products, but the impact it has on a client’s day-to-day living cannot be underestimated.

“The value of retaining independence in the very basic function of toileting has a massive impact on the dignity and wellbeing of the user. Added to that the support direct from Closomat has been great. They also understand the value of pull-through marketing rather than just advertising.

“The series of webinars aimed at specific conditions and attended by healthcare professionals has lifted the lid (excuse the pun) on independent toileting and given solutions to those that wish to preserve independence

and reduce care costs.

“Additionally, it is a complimentary product in the portfolio that allows us a closer relationship with specifiers and grants officers.

“In line with many in this industry we do not see ourselves as a sales organisation, but more of a solutions provider.”

Signature Profiling Bed from Opera Beds

“We are thrilled to announce that the fantastic Signature Profiling Bed has been recognised as our ‘Product of the Year’. This nomination is not only a tribute to the product itself but also to the incredible partnership and alignment we share with Opera. Together, we uphold a commitment to offer quality, valuedriven products that meet genuine needs for our customers.

“The Signature Comfort Bed stands out not just for its aesthetic appeal but for its comprehensive features that promote safety and comfort, allowing

our customers to live at home longer, safer, and happier.

“The Signature Low Footboard, in particular, is an elegant solution for athome care and nursing. Its low profile provides an unobstructed view, perfect for enjoying television in bed. With an impressive height range, referred to as all-in-one, this bed can be raised to waist level or lowered close to the floor, ensuring accessibility.

“Enhanced with back and leg adjustments at the touch of a button, this bed offers exceptional comfort and support. It empowers

our customers to maintain a high degree of independence at home or to seamlessly integrate into a care plan, where caregivers can support them with professionalism, compassion, and dignity.”

Billy Finnie Operations Manager at Mobility Scotland mobility scotlandltd .co.uk

Alastair Gibbs Managing Director at TPG DisableAids tpgdisableaids. co.uk

BIRCH

CHERRY

ELM

ASH

• 8” Reflex foam topped with 2” of memory foam

• 4 way stretch, soft sleeping surface

• 100% Polyester

• Soft finish fire resistant treated

• 9” Reflex foam topped with 1” of Gel foam

• 4 way stretch, pressure relieving effect with soft knit and elastane yarn

• 2.2% Lycra (Elastic) 97.8% Polyester

• Soft finish fire resistant treated

• 9” Reflex foam 1” Latex foam

• 4 way stretch, soft sleeping surface

• 100% Polyester

• Soft finish fire resistant treated

• 10” Reflex foam

• 95% Polyester 5% Spandex

• Soft finish fire resistant treated

HAZEL SPRUCE

• 4 way stretch, with Tencel renewable yarn for superior sleeping surface

• 90% Polyester 10% Tencel

• Soft finish fire resistant treated

• 8” Blue Ortho foam topped with 2” memory foam

• 4 way stretch, soft sleeping surface

• Soft finish fire resistant treated

30 years of excellence

Reflecting on its journey over the last 30 years, First Senior Finance is proud to celebrate not only its history, but also the bright future ahead…

First Senior Finance proudly celebrated it’s 30-year anniversary in November. The family-run firm began in 1995, providing finance for mobility products, through its network of mobility retailers across the UK.

It is currently the only finance company that solely trades in the mobility industry and provides a mix of interest-bearing and interest-free point-

of-sale finance. First Senior Finance is part of First Senior Group which also consists of First Senior Insurance Services, providing specialist insurance for mobility products.

EVOLVING BUSINESS

As it reflects on its journey over the last 30 years, First Senior Finance is proud to celebrate not only its history, but also

the bright future ahead. James Nicholls, Group Managing Director at First Senior Finance, says that the firm was founded with a clear mission: to provide finance to those who fall outside of normal scope. He says: “From previous experience in the mobility industry, our directors understood that there was a vast need for finance and a large gap from what mainstream lenders could

Rollbuddy

• Stylish, modern indoor rollator

• Wooden non-slip, removable tray

• Available in black, silver and copper

The sales team celebrates with the office dog, Bonnie

provide. Therefore, we took on the task of finding a unique formula to lend successfully in the mobility industry.

“Here we are 30 years later and it is evident that our expertise continues to grow over the years to provide as many positive lending decisions as responsibly possible. We are committed to providing our customers with the freedom that they deserve.

“Even through challenging and uncertain times, like the pandemic, we remained a stable pillar to still allow customers to finance the right mobility product for their needs. Our services allow customers to ultimately get the right product for them and importantly without delay.

“Whilst the financial landscape has transformed significantly since 1995, First Senior Finance has evolved alongside it. From the rise of digital banking and the introduction of regulation and the Financial Conduct Authority, we have continued to install confidence into our customers and work in a way that provides the best possible customer journey.

“We have evolved from primarily providing finance for mobility scooters, powerchairs, stairlifts and riser recliner beds or chairs, to also now including products such as manual wheelchairs

and power add-ons, which were recently launched earlier on this year. Newer developments also include running contract hire schemes for select manufacturers.”

MONTH-LONG CELEBRATIONS

For such a momentous milestone, celebrations were run all month long. These included an office party, with plenty of cake, games and drinks (after working hours!) and a quiz night later in the month. The firm also held some exclusive deals and giveaways for its network of existing dealers to thank them for their ongoing business and support.

James adds: “Our success is ultimately built on the dedication, hard work, and passion of our team, which we are grateful for. Therefore,

we posted employee spotlights on our social media throughout the month, so you can get to know us a bit better and recognise the faces behind the scenes.

“To everyone who has been part of our story so far, thank you! Here is to 30 years of excellence, and to many more to come. And to those who we have not yet dealt with along the way, we are always looking to make new partnerships, whether that be retailers or manufacturers, so please do not hesitate to get in touch.”

To find out how First Senior Finance can help your business grow, contact its sales team by emailing dealer.support@firstsenior.com or call 01582 840067. Alternatively, follow the link at www.firstsenior. com/become-a-dealer/ and submit an enquiry form.

“We have evolved from providing finance for mobility scooters, powerchairs, stairlifts and riser recliner beds or chairs, to also now including products such as manual wheelchairs and power add-ons”

Managing Group Director, James Nicholls

30-year cupcakes

Amy (Dealer Support Associate) and Kirsty (Marketing Associate) –organisers of the celebrations

Embracing a digital age

Able-Aid recently celebrated 30 years in business with the launch of a new website and re-brand…

Since 1994, Able-Aid has assisted thousands of residents throughout Essex with their disability and specialist mobility needs. The business was founded by Peter Webberley, who originally started out in the construction trade but wanted to move into an industry where he could directly help people. It helped too that he had contacts and friends in the care industry.

A family business; each one of Peter’s children has worked at AbleAid at some stage or another, explains Phil Cattley, Head of Digital Sales at Able-Aid. Unfortunately, due to health concerns, Peter retired last year, but his children, once teenage part-time employees, are now key to the running

of the business and its development.

While the core has always remained the same – it is proud to be a mobility retailer that puts genuine care at the forefront of what it does – the company has evolved over the years.

It has always operated from its Leigh-on-Sea showroom; however, over the years half of the showroom has been rebuilt and it has expanded. For a time, the business became a specialist in paediatric and bariatric

products, Phil explains, but these sections of the business were sold off so Able-Aid could focus on general care.

As the head of digital sales, Phil says that his role is as much about marketing and website management as it is about sales. Phil says: “I maintain the company’s entire digital presence including email marketing, social media marketing, graphic design and more.”

Other key people at the business

“We are now focusing on digitalisation bringing a successful physical retailer into the online space”

Able-Aid’s showroom is based in the heart of Leigh-on-Sea

include Clive Webberley, who is the day-to-day manager of the showroom. Described by Phil as “the lifeblood” of the business, Clive does everything from manning the showroom to performing installations and deliveries. Phil himself also helps to man the showroom on a part-time basis, along with Dawn Webberley, who also manages the firm’s accounts and finances.

Bruce Webberley and Roscoe Price, two of Able-Aid’s primary partners, also work behind the scenes, contributing to the long-term strategy of the business.

DIGITAL FOCUS

In fitting with its 30-year anniversary, Able-Aid’s new website and rebrand were launched during the summer. Phil explains: “With Peter’s children

at the helm, we are now focusing on digitalisation, with new marketing channels and a web store – bringing a successful physical retailer into the online space.”

Phil, who helped to oversee the website’s build and launch, explains: “The new branding is supposed to be fresh but familiar. Keeping the essence of our old logo while freshening up the style and colour palette for our new direction.”

The website has become increasingly important over the past few months since its launch. “It has been an important online catalogue for buyers,” says Phil. “Even those customers who do not purchase online, many choose to browse our site before they come into the store and confirm the purchase.”

The showroom's selection of mobility scooters

Riser recliners are a bestseller

Able-Aid’s hiring services are now also all handled online, providing both an easy means for clients to book and an online portal for the business to organise bookings.

As with all industries, everything is flowing towards e-commerce as a key part of the industry’s future, Phil says. “Mobility and care are no different; people increasingly want quick and easy access to the products they need.

“While our customers tend to skew older, the older demographic is more digitally fluent than ever before. This trend will only continue too. As today’s workforce grows older and begins to retire, the stereotype of the digitally illiterate pensioner will be a thing of the past.”

That is not to say that there is no place for physical stores. Phil

continues: “Living aids, mobility equipment and care furniture are purchases people need to be sure are right for them.

“Even after securing a sale on the phone, the final step is often for the customer to see and try the product for themselves. Comfort and pain relief is something that needs to be felt before.”

COMMUNITY HERO

Based in the heart of Leigh-on-Sea, Able-Aid’s showroom is located on the London Road, which runs parallel to the town’s high street and stretches all the way to Southend-on-Sea, through Hadleigh, South Benfleet and beyond.

While the majority of those visiting its showroom are from an older demographic, its customers also

“We pride ourselves on offering genuine care in every service we provide”

include those looking to make a purchase on behalf of a family member, as well as anyone else who finds themself in sudden need of mobility aids.

Able-Aid has been a proud and consistent presence for the locals of Leigh-on-Sea for the last 30 years.

“Peter deserves a lot of credit for fostering long-term relationships with customers by providing quality care products and support to both the client and family,” explains Phil. “This way, when the friends or family of a client require care in the years to come, they know they can trust us. We hope to carry this ethos forward.

“We pride ourselves on offering genuine care in every service we provide, trying to find the right product for them rather than always seeking the largest return.”

Giving back to the local community has been a key area for Able-Aid throughout 2025, Phil says. “Not only have we broadened our selection of charitable pursuits, supporting Dementia UK, Dignity and Sue Ryder, we have been trying new ways of reaching out to the local community. For example, we have run several walkin coffee mornings from our showroom.

“We have also been in direct support of STORM Southend, a team within Southend Hospital dedicated to the rehabilitation of patients leaving the hospital. We have both donated products to help their efforts and also hosted one of their monthly team gettogethers.”

SERVICE FIRST

Able-Aid provides repairs and servicing in-store, where it has an in-house workshop, or for smaller repairs it will offer home or workplace visits to make sure people are up and running.

Mobility scooters are bestsellers in the showroom, with the One Rehab

“The stereotype of the digitally illiterate pensioner will be a thing of the past”

Marlin and the Scooterpac Savvy 8 proving to be particularly popular.

Care beds and riser recliners are its main focus at the moment, with warmth and comfort currently a priority for its customers, explains Phil. He expects the Alerta Carebed range to continue to do well in this category, as well as products such as One Rehab’s Admiral riser recliner.

Among the newer products to be stocked lately Phil says that the Sherborne Recliners have been a hit due to the vast array of fabrics.

Able-Aid has been working very closely with local care facilities to provide both care beds and seating options. Phil says that it has been offering discounts for local facilities on its entire range of care beds, including installation and set-up.

Mobility scooters tend to be AbleAids’s main focus during the summer months. Bestselling mobility scooters for the business include the Scooterpac Savvy 8, the One Rehab Marlin and the Monarch Mobility Genie Autofold.

Phil adds: “All-in-one fold-up

scooters are often requested by our customers who don’t want the hassle of taking apart a boot scooter.

“Until now, we have been hesitant to request folding scooters, especially those that mechanically fold, as they tend to be far too heavy to lift into a boot or store. We’re hoping the Genie is the answer to a lot of people’s requests.”

Able-Aid is careful about the suppliers it uses, and Phil says consistency in delivery times for them is just as important as speed so that its staff can reliably tell its customers where and when they can expect their care or mobility aid to arrive.

“Quality of products almost goes without saying,” he says. “We don’t want to supply products that may be faulty or not provide a great quality of care for the client.”

LOOKING TO THE FUTURE

Looking ahead to 2026, Phil says that Able-Aid is looking to widen the kind of content its puts out across its online channels. For example, it is hoping to expand its advice hub on its new website so that it can grow into a reliable digital space for quality care advice and info.

Able-Aid is also looking at refreshing

its storefront to reflect its refreshed modern outlook on the market.

Phil has observed that issues like the cost-of-living crisis and the winter fuel allowance changes have meant that some customers have been more conservative with their purchasing choices. “Even when they really could benefit from a certain product, economic conditions have led them to play it safe with their finances rather than their health,” he says.

Taking a broader view, the retail market has shifted quite a lot over the last 30 years and Able-Aid has adjusted accordingly.

Phil comments: “When Peter opened the business, the high street and physical retail were still king. Now, a lot of trade is done online.

“Fortunately, many customers do their product research online, but still choose to come into the store to talk and try a product before buying. Our webstore provides a good option for those who want to purchase immediately.”

Suffice to say that Able-Aid plans to continue to digitalise its services, offering this as an option, while remaining accessible to its traditional customer base.

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First for quality and comfort

Family-run Rise & Recline takes great pride in the products it makes and the strong relationships it has forged along the way…

Established in 2001, Rise & Recline is a leading UK manufacturer of electric reclining chairs and beds for the mobility and healthcare sector. Based in the heart of furniture manufacturing in Long Eaton, Derbyshire, many of Rise & Recline’s skilled employees have been with Rise & Recline since the very start and are dedicated to producing quality bespoke products within 10 days. John Lougher, Director of Rise & Recline, discusses how the firm has evolved over the years…

YOU JOINED RISE & RECLINE AS DIRECTOR IN 2019, HOW DO YOU FEEL THE FIRM HAS EVOLVED SINCE THEN AND ACHIEVED ITS GOALS?

“Nigel Morley, managing director of Rise & Recline, recognised in 2019 that after 18 years from its inception in 2001 the firm needed an experienced business professional to collaborate with him to take the company to the next level

“In August of that year Nigel invited

Morley, Managing Director

me to join the board. I had a wealth of business change experience after many years of working within major companies such as GE, Hotpoint and LG Electronics at director level followed by six years as managing director of Caravell and AHT UK.

“As a Six Sigma-trained Master Black belt in business change management myself and Nigel developed a vision for the future of Rise & Recline and a roadmap, by department, with key milestones.

“What followed was a fairly

Nigel

rapid improvement process that revolutionised the way R&R worked and built a much more efficient and cost-effective workforce, paving the way for the huge growth in the next few years. Like many others during Covid R&R continued to manufacture to meet an increasing market demand for mobility chairs and beds.

“Rise & Recline today is a totally different company to what it was all those years ago with a total review of all of the business processes, replacing individual knowledge with robust processes that enable the business to move faster to a higher level of productivity, quality, and customer service.”

THIIS PREVIOUSLY REPORTED THAT THE WEBSITE WAS ONE OF YOUR FIRST PROJECTS AT THE FIRM. ARE YOU SATISFIED WITH WHERE THE WEBSITE IS NOW?

“The Rise & Recline website is designed as a support for our trade customers and not as a direct sales portal as used by many suppliers.

"It has been developed constantly over the past few years following feedback from mobility owners and managers.

“We believe it communicates all of the benefits of the Rise & Recline range of chairs and beds, even down to videos of how each chair movement works, thus enabling both end users and mobility staff to ensure that they can find the best movement to suit the customer.”

A

HOW IMPORTANT IS RISE & RECLINE’S RELATIONSHIP WITH ITS PARTNERS, AND IN WHAT WAYS HAS YOUR FIRM LOOKED TO REFINE ITS RELATIONSHIP WITH THEM?

“As a family run business, Nigel and Edward [Nigel’s brother and the National Sales Manager of Rise & Recline] have built up over many years a firm and trusting relationship with all our customers.

"We feel very strongly that it is important to give our retailers the sales and technical support they need no matter what time of day, or even at the weekend, when it is needed. Combined with our excellent customer service team, the loyalty that transfers both ways between us and our customers has undoubtedly been the strength for our success.

“Rise & Recline are a business-tobusiness operating company only and solely rely on the support of the retail sector for its sales.

"For this reason, we are always looking to expand our retailer network and we welcome new customers to contact us as we feel Rise & Recline can supply high quality products that not only sell but are also manufactured to the customer’s needs.

“Although the majority of customers have a close professional relationship with Rise & Recline, Edward and Nigel have also formed some great friendships. We believe it

is this relationship that has proven to generate the strong foundations of our business.”

CAN YOU TELL US A BIT MORE ABOUT HOW RISE & RECLINE PRODUCTS ARE MANUFACTURED?

“Every Rise & Recline chair and bed is made in our Long Eaton factory with 99 per cent of components purchased from UK manufacturers.

"We have our own wood shop where we make lightweight but incredibly strong frames that can cope with the constant movement of the electric chair. This supports our claim that “it’s what you don’t see on the surface which makes a Rise & Recline chair different.” Riser & Recline chairs and beds are built specially to ease the pressure on your joints, neck and back.

“Tailored to the user’s specific dimensions, our carefully handcrafted designs provide comfort unique to the user’s body size and shape, providing them with hours of relaxation, whilst making it easier for them to get back on their feet.

“The team at Rise & Recline are hugely experienced in producing the highest quality chairs and beds. Many of the team have been with the company for over 20 years and take great pride in what we make and you can see the video on our website that shows how the products are made.”

“The Rise & Recline website is designed as a support for our trade customers”

The new quad motor Horizon chair

dual-adjustable bed

SOUTH EAST/EAST/EAST MIDS/LONDON

Telephone : 01656 645755 E-mail : sales@kymcouk.co.uk

SOUTH WEST/WALES AND BORDERS

Mike Ridley : 07526 563518 E-mail : mridley@kymcouk.co.uk

NORTH/SCOTLAND/NORTHERN IRELAND

Chris Stubbs : 07526563927 E-mail : cstubbs@kymcouk.co.uk

MAXER

HAS RISE & RECLINE HAD ANY SUSTAINABILITY GOALS IN TERMS OF HOW IT MANUFACTURES PRODUCTS?

“All halogen lighting has been replaced by LED to reduce energy consumption in every part of the factory which will only operate when movement is detected.

“We have replaced the inefficient power tools and hand tools by investing in latest technology CNC which also helps to substantially reduce waste materials. As mentioned before, 99 per cent of components are purchased in the UK from UK manufacturers which reduces our carbon footprint. Our company cars are now all electric.”

YOUR FIRM HAS BEEN WORKING WITH ACADEMICS FROM NOTTINGHAM TRENT UNIVERSITY (NTU) TO DEVELOP AN AUTOMATED PRODUCTION PLANNING SYSTEM. CAN YOU TELL US MORE ABOUT HOW THIS RELATIONSHIP WORKS?

“Some years ago, we developed a working relationship with academia on the basis that they could provide amazing resources that as a small business we could never afford. We were fortunate enough to discover that our local Nottingham Trent University had a wealth of talented individuals who were excited to work with us on new projects through the governmentfunded KTP (Knowledge Transfer Partnership) initiative.

“The first project was to replace our paper-based production planning system with an automated system that has PC monitors at each stage of production, this process shows the production team exactly where every chair and bed is in the production process.

“Every Rise & Recline chair and bed is made in our Long Eaton factory”

“Each individual enters the work they have done on each product which means we can trace every action back to a member of the team which gives us total quality control. The dashboard then shows when a product will be available for dispatch and sends a confirmation to the customer. The next stage is to enable the customer to track where the delivery vehicle is at any point on the designated day.”

CAN YOU TELL US ABOUT THE PRODUCTS RISE & RECLINE HAS LAUNCHED THIS YEAR, AND THE RESPONSE YOU HAD FROM THEM?

“Naidex last year proved to be an enormous success as it gave us the opportunity to meet the majority of our customers in one place and showcase our new products.

“Not only did we have the chance to show our previous year’s new range of the riser high back chairs and our triple motor Infinity chair, but we have added the new triple motor riser swivel chair alongside the new quad motor Horizon chair, plus our new range of ultra-low bed lifters which has created a profit

opportunity for our retailers.

“We offer full training to store staff so they can understand how to sell these products in a way that their customer will see the benefits to them.”

HAVE YOU NOTICED ANY TRENDS WITH REGARDS WHAT UK CUSTOMERS ARE LOOKING FOR IN A SEATING PRODUCT?

“We have noticed an upsurge in requests for higher quality fully bespoke chairs and beds driven by a growing requirement for higher levels of comfort. Mobility customers come in all shapes and sizes so we feel it’s better to make a chair to fit the customer than fit the customer to a stock chair that maybe over time they will find does not deliver on comfort. If your customer is happy, and you are happy, that makes us happy!”

WHAT WOULD YOU SAY IS THE BEST-SELLING PRODUCT IN THE RISE & RECLINE RANGE CURRENTLY?

“This should be an easy question to answer, however, as we manufacture so many bespoke products for individual customers there doesn’t seem to be a trend. By far the most common requirements are our ultimate comfort seating system in the chairs and our latex comfort mattresses. Our customers are always putting quality, longevity, comfort and service first.”

Chairs are custom-fit to the customer

HAVE ANY NEW MEMBERS OF STAFF JOINED THE FIRM?

“Our main objective this year has been to upgrade our staff in key areas, and we have Neha, who is a computer systems expert, who has joined our administration and project management team.

“We have a new general manager, Alan, who has previously worked for a number of large furniture companies such as DFS and brings a wealth of management experience to R&R. He has been used to the responsibility of managing large numbers of staff producing over 1,000 chairs per week.

“Alan finds that working with a smaller, focused team, is very rewarding as it allows him to get much more involved at every level to ensure that we continue to make the highest quality products that the original Rise & Recline are renowned for.

“We have also employed a specialist fabric cutter, Adrian, who brings over 25 years of furniture experience and product design. Together with our experienced team leaders, Steve, Luke and Sue, we have a strong product development capability within the business.

"Early next year we will be taking

delivery of our new fabric CNC which features the latest technology from Kimla and uses the same software as our existing wood cutting CNC which has given us a much larger capacity to increase production and help develop a much larger range of frames.”

HOW IS RISE & RECLINE PREPARING ITS BUSINESS FOR THE BUSY FESTIVE SEASON?

“One of our key USP’s is our ability to produce fully bespoke chairs and beds within a seven to 10-day lead time and at this time of year, when we see many factories close their orders for Christmas delivery by November, we are pleased to announce that

“Mobility customers come in all shapes and sizes so we feel it’s better to make a chair to fit the customer”

WHAT’S NEXT FOR RISE & RECLINE IN 2026?

“Much of our energy has gone into investing for the future with new CNC capability, improved production, and administration processes and of course the investment in a mezzanine floor – all designed to enable us to substantially increase production. This will make 2026 an exciting year for all of the team.

“Our sales team are well known within the industry for their passion and hard work to support our mobility customers. In 2026 we will be increasing our sales team as we seek new retail partners who want to work with a professional company with real quality products that sell and an excellent after-sales service. We will be happy to talk to anyone who is interested in working with us.

“For more information please contact us by emailing info@riseandrecline.co.uk or telephone 0115 913 3572.”

www.riseandrecline.co.uk

Left to right: Nigel Morley (managing director), John Lougher (director) and Robert Mat (company accountant)

The Horizon chair

More time to care

How one business is redefining pressure relief...

After more than three decades in pressure care, Ray Booth could have easily rested on a legacy of innovation, following the successful sale of Select Medical, in 2021. Instead, he’s returned with an identical purpose — manufacturing surfaces that deliver comfort and safety with the feeling of being cared for… a holistic approach to specialising in pressure care – adding more time to care. His new venture, OptiMat by Vaditeq, is reimagining the humble mattress and seating surface as a powerful ally for healthcare operators, care professionals and those people under care.

We sat down with Ray to talk about what brought him back, and how his immix and immix-air brands are helping caregivers create what they value most: time to care.

You’ve had a long and successful career in healthcare. What brought you back to start OptiMat?

After stepping away for a few years, one of our earliest manufacturing partners was set to retire and thinking about closing his small business, and with it the potential loss of jobs. I realised how much I missed the energy of our earlier days growing and establishing Select Medical — the people, the purpose, and the real impact innovation can make; we struck a deal, and I bought the business. After a year stabilising finances, I looked to diversify, reconnecting with people across the care industry and what I kept hearing from clinicians and care providers was that time was their most precious resource. With so much to consider, they need products that don’t just perform short term, but devices that last longer, providing more time to focus on patient care. The purpose —more time to care — has become the foundation of our OptiMat division.

How does your new immix brand deliver on that promise?

Pressure injuries are a huge issue, not just for patient comfort but also for

staff workload. Our aims with immix and immix-air are to reduce repositioning interventions and limit interruptions caused by malfunctioning components, so the surfaces work to optimal levels for longer. All our active and reactive mattresses are unique to us, arriving to market after multiple attempts to strike a balance between effective support and pressure redistribution. Many iterations during the development process allows us to refine and improve, continuously. Our surfaces are designed and tested to adapt to body movement, but crucially, our control testing ensures we’re investing in the right materials to redistribute pressure for longer — freeing buyers, caregivers and maintenance staff to focus on other critical aspects of delivering a high-quality patient care service,

while ensuring a low total cost of ownership. Our new immix hc-200, for example, combines three grades of foams that complement each other… eight combinations of foam grades creating several devices under test were utilised during development, before deciding the best solution that blended performance with longevity. At the budget end of high-specification foam grades, our nh-200 is a one-piece foam surface with its own unique CNC cut profile, designed to work effectively for longer, supporting judicious care operators.

What’s different about your approach compared to traditional solutions?

Innovators in pressure care largely focus on talking about their technology — sensors and automation. All that is naturally important, but we believe technology should serve care, not the other way around. Every product and feature we design is tested to ensure it saves time, reduces strain, minimises risk and integrates seamlessly into existing workflows. Our approach is always person-first, and one way doesn’t suit all. It’s innovation that respects realities of multiple healthcare environments, tailoring to individual needs. An example in our category is the shift towards hybrid surfaces, across different areas of care. Hybrid is at its core an optimisation model for pressure care delivery – stepup, step-down faster with a simple time and space saving solution. While it’s generally accepted that stepping-up patient care earlier to an appropriate surface for improved care, can be of benefit, it isn’t always valid. In longterm care, real value in enhanced health outcomes is witnessed over a longer period than much shorter hospital stays, and often the benefit is precisely achieved in the inefficiency of transferring the person from reactive foam to an appropriate true active air surface.

competition at the of the market, too much emphasis is given to imitating what’s out there already, growing a huge and often complicated set of choices. The principal players are competing mainly on price, to grow their market share, with many brands sharing the same appearance, copying the look, but not the science. I want us to focus on moments that matter most. That’s what we want OptiMat to stand for: not just price, but improved outcomes and better experiences for everyone – buyers and finance people inside care operator services; caregivers and maintenance staff on the frontline of care delivery, but most of all the very people living in care. It’s the whole meaning of creating more time to care that we’re concentrated on.

What’s next for OptiMat?

“More time to care” is a powerful message. How do you see that influencing the industry? I’ve always maintained that surfaces are tools to aid good nursing care.

I’m an idealist at heart with tireless self-belief and a big believer in building partnerships for mutual benefit. I have spent the past year working closely with good people that can help us build a sustainable future – some partnerships are old, and some are new. Together with one of our key collaborators, we have a couple of new immix-air active surfaces under development, targeted to launch around April, next year. Finding partners and dealers that share the

same values isn’t straightforward. It’s important we grow a dedicated dealer network, but we want our dealers to be able to reshape how support surfaces contribute to patient well-being and care service efficiency. Ultimately, we’re surfaces specialists giving care teams back what they need most: time.

DEALER OPPORTUNITIES

Each immix device is delicately created with thought for nursing home, hospice and community care. A deep understanding of care operator needs, your teams and those you care for, ensures immix delivers at the very heart of long-term care. In the design and development of new surfaces for pressure redistribution and in supporting those who administer care, we are each caregivers at heart. It’s our objective to ensure every individual we serve, receives a high level of pressure care when partnered with one of our brands. 01254 663 663

Trade thoughts

Do you think diversification is essential for mobility retailers given the current economic climate? THIIS asked mobility retailers for their thoughts…

“As an industry, most people can relate to the pitfalls of the 2008 global financial crisis. I will admit that was probably the worst timing to start a business. I received a comment from a very respected senior director in this industry: “Well, if anybody is going to make a go of it, I put my money on you!” It was a memorable moment that represented support for my success. Seventeen years on, and I look back; it has been a rollercoaster ride for Recare, the rehab market, and business in general.

“In the dealer market, you have two types of businesses: “lifestyle” or “innovative growth”. There is nothing wrong with a lifestyle business, but it operates on a relaxed basis, providing an owner with a lifestyle that meets their personal needs and expectations.

“However, if they experience unexpected health issues, which can happen to anyone at any time, or they take a holiday – when things become inflexible – the market changes, and businesses can decline rapidly, as they have no alternative strategy to prevent sales and income from dropping off.

“An innovative growth dealership seeks the next opportunity to invest in developing into new markets, which is its purpose, and this is where diversification comes to the forefront.

“Organisations prioritise investment in competing to acquire new customers, neglecting existing customers, and expecting them to

make contact. A growing business needs to recognise that customers who have a positive experience will not only buy one product from you, but also a selection of products. It is a marketing principle that acquiring new customers is significantly more expensive than maintaining a long-term relationship with existing customers; each has an equity value that generates profit for the business.

“Many aspects of disability connect to mobility, seating and hygiene care, products that could combine for a single customer in an ever-increasing population. It is challenging to predict how the industry will evolve as technology advances, but significant changes have already demonstrated that technology will enable product development that continues to improve the lives of people with disabilities.

“For a business to succeed, it is crucial to be able to adapt and invest in these market changes to achieve long-term success. This will help the company increase its turnover and

“An innovative growth dealership seeks the next opportunity to invest in developing into new markets”

Richard Holland-Oakes Co-Founder and CEO of Recare

provide more gross profit to sustain itself.

“Diversification is crucial for survival in an ever-changing world. Who would have thought that, before COVID, the internet, Amazon, cardboard box manufacturing, and couriers would have grown to the size of the businesses they are today?

“It has been challenging for every business to recover from the pandemic's cost pressure. Especially this year, with an increase in NI and minimum wage, as well as a rise in material costs and inflation businesses still need to repay CBIL and bounce back loans.

“Despite economic uncertainty and cost challenges, businesses should remain hopeful. The mobility market has a powerful demographic that guarantees sustained market growth. Success lies in leveraging innovation and diversification to meet the changing needs of an increasingly older and growing customer base.”

www.recare.co.uk

“In this current economic climate I believe it is essential for mobility retailers to diversify to maintain their viability and to avoid simply being a 'me too' retailer.

“The danger is that without some sort of special edge, the only differentiator is price, and there will always be another company or retailer out there that is prepared to sell for a lower margin to continue to exist. It becomes a race to the bottom, the prize being liquidation and bankruptcy.

“For us at TPG we look for complimentary lines of business that work with the existing mobility solutions that are offered by many.

“There is no set formula, but rather a keen eye on the market demands and frustrations. To find additional forms of turnover that can solve market problems and drive a willing audience to the solutions being offered will often remove their need to look elsewhere and secure regular business that is not subject to the same levels of competition.

“I would like to say I have all of the answers, but then that would not be true. But what we do have is a willingness to respond and to change to market demands.

“I think with the present climate we all need to 'sharpen our pencils' – both retailers and suppliers, however Ableworld have no plans to diversify or water down their offering.

“I’ve seen so many companies in the past, re-range and diversify, coming in with so many new lines, not related to their company image. Often the lines brought in are everyday lines which need to be at a low gross profit percentage to ensure sales. Often customers will then wonder if they are coming into a department store or a mobility and stairlift retailer.

“So as always, we are looking for new promotional lines within our image of a leading mobility and stairlift retailer with a wide range of mobility products –certainly for our upcoming sale.

“We, like everyone else, had to think about what damage the Budget would do again to businesses and our customer base so that we could react accordingly, Last year’s Budget increased our overhead costs by around £600k.

“The end result is that the customers need a wide range of quality mobility products for their independence, along with the correct service, quality and price. Remembering the range in the main is a need and not a desire.”

“The old saying that refers to ‘always doing what we have always done’, is no longer a guarantee of always getting what you have always got! Change and ‘add value’ seems to be the formula.”

tpg-disableaids.co.uk

www.ableworld.co.uk

Mike Williams Managing Director of Ableworld

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Arm positioning

An arm support on a wheelchair is usually little more than an elbow rest. What do we really need for arm positioning?

Most standard wheelchairs come with what are frequently described as ‘arm rests’. These tend to be part of the wheelchair frame, and their function can often be wide-ranging, but of these functions, there is usually little to offer towards arm positioning.

What are these useful functions that the arm rests are offering? They can be providing ‘skirt guards’ to stop clothing getting caught up in or soiled by the wheels of a manual chair. They may be offering lateral thigh support to stop the legs from abducting too far from the midline. They may be the means for mounting a joystick and other controls on a powered wheelchair. They may be elbow supports. But what they are not, in most cases, are arm supports.

A true arm positioning support needs to be height adjustable to match the distance for the upper arm from the shoulder joint to the elbow, while for the lower arm they should support the elbow, forearm, wrist. and hand.

ARM POSITIONING SUPPORT

What are the elements we need to offer arm support, and even more importantly, arm positioning? First, for support, we need something to encompass the elbow and the wrist, to hold them in place. Next, we need to consider what are the anatomicallypreferable resting positions of the different components of the arm.

For the upper arm, it is critical that there are no forces on the glenohumeral joint at the shoulder, and that the humerus is not pushed upwards by too high an arm support, nor (worse) that gravity is pulling the humerus out of the joint. This damage can lead to severe chronic pain. Attempts to accommodate this position are often far from ideal (Figure 1).

This is a common presentation post-stroke where early intervention to

prevent the subluxation of the gleno-humeral joint is critical. The population of people who have had a stroke is important: the World Stroke Association reports that there are over 12 million new stroke cases each year. Globally 25 per cent of people over the age of 25 will have a stroke in their lifetime. Just over half of the strokes each year are in people under the age of 70. Approximately 15 to 30 per cent of strokes lead to the individual being permanently disabled. This means that there’s a very large number of people at risk of not receiving the early interventions that could lead to recovery of function and prevention of long-term harm and pain.

After resolving the need to get the elbow at the correct height – which needs the chair arm hardware to be height adjustable (ideally continuously rather than in stepped increments), we should address the support of the forearm and wrist. If you lift you forearm up from your side, it will naturally bring your hands towards your midline, and with the palms facing inwards.

What this tells us is that providing troughs that are parallel with the side of the chair, and that place the hand in a pronated position, are not encouraging a natural position (see Figure 2). This position parallel with the chair arm support is where the joystick of a powerchair is usually placed: for the occupant this is not ideal for fine motor control (would you place your keypad over to your side?), and can lead to the occupant developing a scoliosis from leaning over continuously to reach the joystick.

A trough restricts movement of the forearm, whereas one thing that we should be looking for post-stroke is early resumption of movement in the affected parts of the body, to reopen neural pathways affected by the stroke. We also need to facilitate hand movement to avoid the development of contractures in the wrist and hand.

DYNAMIC ARM SUPPORT

To achieve the anatomically correct position of the arm, therefore, we should have an arm positioning support which can be positioned at the correct height, and that supports the elbow, forearm, and hand in a position where they can be moved in front of the trunk. Such a support can be seen in the Bodypoint Dynamic Arm Support (Figure 3).

Figure 1. Inappropriate positioning tools

Figure 2. Arm support trough, limiting arm movement

This support can be moved by the occupant in a 60 degree arc from outside the width of the wheelchair to across the body, or be locked into a fixed position as and when required. Alternatively, an elasticated strap can be tied between the support and the opposite side of the seat, whereby the occupant can exercise lateral arm movements against for the forces in the strap.

There is an adjustable support along the forearm to help keep the forearm in position. A critical element is the design of the hand support (Figure 4): the thumb is positioned away from the fingers to help resist tendencies towards contractures in the wrist and

hand, and the fingers wrap around a flexible sprung support which allows the fingers to flex and extend. There is a strap to help to hold the hand in place.

STROKE WARD APPLICATIONS

In the UK, on hospital stroke wards, the bedside seating provision on the whole is not best suited to help protect the individual from developing a subluxed shoulder joint, nor provide the immediate interventions required for optimal early recovery. What is on offer tends to range from transfer-type wheelchairs to upholstered static chairs – neither of which have the facility to get the elbow at an optimal height.

The Dynamic Arm Support is available with different attachment hardwares to fit the arm rests on most wheelchairs, which means that the support can be attached to existing wheelchairs, but the correct height adjustment needs to be incorporated into the design of the chair arm rests.

For a number of upholstered static chairs, BES Healthcare has been working with a couple of the manufacturers of these seating systems. Cura Seating has designed an adjustable height arm support that they can fit onto their chairs, to which the Dynamic Arm Support can be attached.

For the Careflex range, there’s now the byBES interface (Figure 5) that fits into the arm mounting systems which provides for continuous (rather than stepped) height adjustment, which also can be set up to accommodate increased or decreased flexion at the elbow.

Figure 5. A Dynamic Arm Support mounted on a Careflex chair

Figure 4. Hand position on Dynamic Arm Support

Figure 3. The Bodypoint Dynamic Arm Support

Standing for at least an hour a day is recommended for all mobility impaired individuals. A number of therapists have added Dynamic Arm Supports to their patients' standers to provide additional upper extremity exercise.

ISO STANDARDISED SAFETY TESTING

To date the ISO wheelchair seating standard ISO 16840-31 has not provided for static or repetitive load testing for arm positioning supports. This is currently being addressed: at the recent meeting of the ISO Wheelchair Seating Working Group, tests were proposed that address static downward (1), upward (2), lateral (3), and angular (4) loads (Figures 6 to 8).

A failure mode arises if the maximum allowable deflection distance or angle is exceeded, or permanent deformation or breakage occurs.

Lateral forces arise from the seated user or the caregiver pushing against the arm support or pivoting it through a range of motion (Figure7). For ‘dynamic’ devices (3a), repetitive forces can be especially useful tests to identify failures by shifts in position or loosening of fasteners. For fixedposition devices (3b), lateral forces are equally relevant, even though no movement is expected.

For occupants exhibiting lateral leaning or users with strong tone, the angular forces can be quite high (Figure 8), and therefore this has been addressed in the new tests.

A rig has been designed to address repetitive loads which might be experienced in dynamic supports (Figure 9).

IN CONCLUSION

The arm support supplied as part of the framework of a wheelchair is normally little more than a poorly positioned painful elbow rest.

Functionally, an arm support should

be a positioning device which can be placed to optimise the individual’s function and well-being, and without risk of inducing long term harm. Appropriate solutions and their safety testing are becoming available.

REFERENCE

1. ISO 16840-3:2022 Wheelchair seating Part 3: Determination of static, impact, and repetitive load strengths for postural support devices

Dr Barend ter Haar has been involved in seating and mobility for over 35 yeas, including lecturing internationally, and developing international seating standards. For further information on the topic contact barend@beshealthcare.net www.beshealthcare.net

Figure 6. Downward (1) and Upward (2) test forces, and a failure outcome

Figure 7. Lateral test force application points (3)

Figure 8. Angular test force application point (4)

Figure 9. Repetitive load jig

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Buyers’ guide to beds & mattresses

Loxley Slatted Mechanism from Sitting Pretty

This complete bed range is available in a curated selection of fabrics and colours to suit a variety of interiors. Each model is designed for straightforward assembly, using simple fixings to ensure a quick and hasslefree installation within minutes.

Sitting Pretty offer a range of adjustable positions, offering comfort and support for those who spend extended periods resting or recovering in bed.

The slatted bed mechanism offers a pressure-relieving function, helping to

Healthcare Technologies

The Aura II LAL replacement mattress features 19 low air loss 8-inch cells with a static base, offering pressure redistribution and ventilation to reduce heat and moisture. Designed for patients at 'very high risk' of pressure ulcers or with existing tissue damage, it supports skin protection and wound management. It is ideal for hospital and community care settings.

www.apollo-ht.co.uk

improve circulation while maintaining comfort throughout use. The heightadjustable base raises horizontally to assist with safer, easier transfers in and out of bed.

spchairs.co.uk

Dartex Endurance

END464-E fabric from Trelleborg

This high-performance coated fabric combines durability, comfort, and an eco-conscious design.

It is made from 100 per cent recycled yarn and features advanced breathability and four-way stretch, which is PFAS-free and halogenfree. Meeting Crib 5 flame-retardant standards, it is waterproof, antimicrobial, UV printable, and fungistatic. The fabric comes in six shades: beige, cornflower blue, light grey, navy, pistachio green and pumpkin.

www.trelleborg.com

Eagle Lifting Cushion from Winncare

The Mangar Eagle is a smart home lifting solution, used to both sit up and lift a fallen person. Winncare have worked closely with healthcare professionals to ensure the product is easy to use for carers and provides a dignified lift for fallers.

Used in healthcare and home care environments, lifting fallers quickly and safely has proven to reduce reliance on pressurised ambulance services and avoid unnecessary hospital admissions.

Wherever the fall; indoors or outside, in a bedroom or bathroom, lying on their side or in a seated position, the Mangar Eagle helps to lift a person safely and securely.

Alerta Medical

The Alerta Sensaflex 3000 is a high-risk profiling memory foam mattress. Its sophisticated mattress design provides effective comfort, care and pressure redistribution for users in hospital, nursing and care home environments and features a multistretch and vapour permeable PU cover.

www.alertamedical.com

LUNA X5 Ceiling Lift System from Winncare

LUNA X5 is an all-in-one ceiling lift designed to adapt to any care need. Whether fixed or portable, with an adjustable capacity from 150 to 200 or 275kg, it offers a fully flexible solution.

The enhanced LUNA X5 combines innovation, ergonomics, and reliability, ensuring optimal working conditions for caregivers and maximum safety and comfort for users.

Built to adapt and evolve with the user’s needs, its all-in-one concept, combined with enhanced lifting height, brings flexibility.

Engineered for ease of use, this solution ensures intuitive and smooth operation, supporting both caregivers and residents, with a seamless experience for installation and maintenance.

www.winncare.uk

CosiBed High-Low Adjustable Bed from Electric Mobility

The High-Low Adjustable Bed features customisable height and positioning. Users can easily raise or lower the bed for safe access, with a lift height up to 35cm above the base.

The independent head and foot adjustment provides personalised comfort, while whisper-quiet motors ensure smooth, noise-free operation.

An intuitive remote control allows effortless adjustment for optimal positioning, supporting proper spinal alignment, reducing pressure points and improving circulation. Built from durable, high-quality materials, the bed offers long-lasting reliability and optional massage functionality.

Available in three sizes of 2'6 , 3'0 and 4'0 and different height legs of 8", 9" or 10" and fabric options, the CosiBed High-Low Bed includes a five-year guarantee and is compatible with various mattress types.

www.electricmobility.co.uk

Softform Premier Mattress from Invacare

The Invacare Softform Premier Mattress delivers comfort and pressure redistribution, making it an excellent choice for acute, care home environments and home use. Its high-quality foam construction helps reduce the risk of pressure ulcers, while the durable, multilayered design provides consistent support across the entire surface. Its modular construction gives the mattress a low cost of life.

The waterproof, vapour-permeable cover protects against spills and is easy to clean, ensuring lasting hygiene.

Steel Charcoal Mink Cocoa Plum Aqua Denim Jute

Viva Sleep Classic Mechanism from Sitting Pretty

The Vivasleep Classic is a lowprofile adjustable bed mechanism designed to deliver practical comfort and smooth functionality. Featuring two powerful motors, it offers independent head and foot movement, enabling users to find their preferred position with ease. The bed includes programmable memory

settings, allowing quick access to two customised positions for everyday convenience.

It also incorporates preset modes such as TV, zero gravity, and anti-snore, each designed to enhance comfort and support during rest or relaxation. The Vivasleep Classic can be used as a standalone bed frame or combined

with made-to-measure surrounds to suit a variety of room designs and preferences.

It's simple, reliable operation and compact design make it a practical choice for both domestic and care environments.

spchairs.co.uk

Electric adjustable beds from Rise & Recline

With an electric adjustable bed, the user can easily alter their position at the press of a button while their body is evenly supported, minimising pressure points and giving complete relaxation.

Custom-made electric adjustable beds are available in single, double, dual and ‘hi-lo’ (an adjustable bed for caregiving), with unique sizing, mattress configurations, and ultra-quiet motors. They are all available 7-10 working days from order. Bed styles in the range include the Balmoral, Beaumont, Belvoir (pictured), Ivy and Sherwood. These styles come as standard with divan sides (Windsor) and have the option to have hoist accessible sides (Richmond).

www.riseandrecline.co.uk

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Casa Elite Care Bed from Drive DeVilbiss Healthcare

The Casa Elite Care Bed is designed and developed for the nursing and residential care environment as it provides safety features for both residents and carers, combined with an attractive beech appearance.

The Casa features adjustable head, foot and knee sections, to support effective care. Available as a standard or low model, both variants allow the bed to be raised or lowered to a height such that the carer’s posture is closer

Ruby Turn mattress system from Alerta Medical

The Alerta Ruby Turn is a lateral turning full replacement alternating pressure relieving mattress system with cell-oncell air cells, a static base section and an in-use height of 8" for effective prevention and treatment of users at very high risk of developing a pressure ulcer in hospital, nursing and care home environments. It features a multi-stretch vapour PU cover and ultra-silent pump operation.

The Alerta Ruby Turn uses automated lateral turning programs, maximising nursing time, allowing staff to focus on other critical duties with confidence.

www.alertamedical.com

to neutral for the moving and handling of patients.

drivedevilbiss.co.uk

Confirmed dates for OTAC® 2026

Go to an OTAC® near you for expert seminars and exhibitors specialising in home adaptations and equipment.

OTAC® Glasgow

Golden Jubilee Hotel

Thursday 29th January 2026

OTAC® Cheltenham

Leonardo Hotel

Thursday 7th May 2026

OTAC® Cardiff

Vale Resort

OTAC® Leeds

Weetwood Hall

Thursday 19th March 2026

OTAC® Peterborough

The Holiday Inn (West)

Thursday 9th July 2026

OTAC® London

Kempton Park Racecourse

OTAC® Newcastle

Hilton Newcastle Gateshead

Thursday 30th April 2026

OTAC® Liverpool

Aintree Racecourse

Thursday 24th September 2026

Thursday 12th November 2026

Thursday 15th October 2026 Scan

Supine Transfer System from Winncare

The Mangar Supine Transfer System consists of the Mangar Rhino Lifting Cushion, the Mangar Swift Transfer Slide, and the Airflo Duo.

Perfect for use in a hospital environment, the devices enable healthcare workers to lift and transfer patients easily wherever they fall, with minimal moving and handling required by the caregiver, while providing a stable and safe experience for the patient.

The Mangar Rhino Lifting Cushion lifts a person in the supine position from the floor to the height of a bed or stretcher. It is powered by the Mangar Airflo Duo a stateof-the-art air pump, which uses both battery or mains power for maximum portability and versatility. Mangar Swift Transfer Slide is used for lateral transfers and repositioning patients in the supine position with minimal moving and handling force required.

www.winncare.uk

Profiling Bed Side Rail Bumpers from Invacare

The Invacare Profiling Bed Side Rail Bumpers are an accessory for individuals using Invacare profiling beds.

Designed to provide soft, protective padding along the bed rails, these bumpers help prevent accidental knocks, bruising, and entrapment, offering reassurance for both users and carers.

Made from durable, easy-to-clean materials, the bumpers attach securely to the rails and remain firmly in place during

bed adjustments. Their wipe-clean surface also ensures simple maintenance, making them ideal for home care environments.

Suitable for a wide range of Invacare profiling beds, these side rail bumpers deliver reliable protection without compromising accessibility or functionality.

www.invacare.co.uk

CosiBed Motion Divan Base from Electric Mobility

The Motion Divan Base combines luxury and functionality with a modern design, offering a premium adjustable bed solution. Its fully motorised head and foot adjustments allow personalised comfort for sleeping, reading or relaxing, while whisper-quiet motors ensure smooth, silent operation.

Richmond

The two-piece design with fully Upholstered Platform with Retaining Bar make it perfect for compact living spaces without sacrificing comfort or style.

Built for durability, the CosiBed Motion Divan supports up to 222kg and includes a USB charging port, underbed storage and easy-glide castors

Electric Adjustable Bed from Drive DeVilbiss Healthcare

Produced in the UK, the Richmond bed features a five-fold adjustable frame, in order to support the key areas of the user; the knees, hips, back, neck and head. This bed comes in a range of sizes and a low-voltage, with a sixbutton handset for easy operation. The user can select from one of the matching mattresses to complete the set – reflex foam, memory foam, and pocket sprung are available.

drivedevilbiss.co.uk

for effortless movement. The wireless handset with memory settings provides simple, customisable control. Made in the UK, it features emergency lowering for added safety, pressure point relief and circulation support, as well as a five-year guarantee.

www.electricmobility.co.uk

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RISE & RECLINE BESPOKE BEDS MADE IN 7-10 DAYS, ORDER BY 8TH DECEMBER FOR DELIVERY BY CHRISTMAS

Use code THIISDEC for a 5% discount on all orders in December – beds that sell!

• Custom made in the UK Rise & Recline beds offer ultimate comfort with a range of mattress configurations to suit you

• Ultra quiet motors and the ability to alter your position at the press of a button

• Whether you are watching tv, reading or sleeping your Rise & Recline bed ensures your body is evenly supported, minimizing pressure points and giving complete relaxation

• Every Rise & Recline bed is custom made to ensure ultimate comfort, but we understand how your bed looks is important too, this is why we have created a range of 5 styles designed specifically to combine elegance with all the benefits of an electric bed

• Choose a headboard style that connects with how you want your bed to look from our large selection

Visit our website: www.riseandrecline.co.uk

The Luna hoist is the only one that seamlessly fits onto any competitor track—saving you time, money, and disruption. For a quick, efficient solution, that minimises downtime and adds years of life to your CLS, use the Luna. It can be easily fitted onto any existing tracks, reducing delays in care that can be experienced waiting for spare parts and further engineer time.

• Smart maintenance – replace only what needs to be changed

• Enables a fixed or portable lift, delivering a 150 kg, 200 kg or 275 kg lifting load.

• Fast to install and service e.g. change of a battery, strap, hand control cord or clip, can all be done in less than 5 minutes and with 1 screwdriver

For more information or to book a demonstration please email enquiries@winncare.uk or call 0800

Est. 1890

Viva Sleep Premier Mechanism from Sitting Pretty

The Vivasleep Premier is a low-profile adjustable bed mechanism designed for both functionality and comfort. Built with four independent motors, it provides precise adjustment for the head, foot, neck, and lumbar areas, allowing users to find their ideal position for rest or relaxation.

The bed can be used as a standalone frame or paired with made-tomeasure surrounds for a tailored fit within any setting. Its integrated mood lighting system creates a calm, ambient atmosphere, while the motion audio feature enhances the user experience through synchronized sound.

A built-in motion sensor night light offers subtle illumination for safety and convenience in low-light environments. With app compatibility, users can easily control all bed functions through their smart devices, ensuring seamless operation and a refined, modern sleep solution.

spchairs.co.uk

Static Foam Mattress from Drive DeVilbiss Healthcare

This mattress is a high specification foam mattress with a multi-stretch vapour permeable PU coated fabric cover, which includes a 270-degree zip, and protective flap.

It provides pressure redistribution for individuals up to 187kg in weight. The top cover has a white inner substrate to assist in identifying signs of cover damage and strike through.

A rolled, vacuum-packed model is also available for easy transportation and storage.

Lomond Rotate stand-up bed from Alerta Medical

The Alerta Lomond Rotate Bed is a powered rotation bed to support users with unassisted transfers between lying in bed and standing, providing enhanced freedom, safety and care for the user.

The user can independently control the bed with the 12-function handset to transition from lying in bed to the seated position and then rotating and standing up from the bed. The handrails provide additional safety and assurance for the user when rotating and transferring in or out of the bed. It boasts four-section mattress support with mattress grips.

www.alertamedical.com

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WHILL R

Modern Mobility

The new WHILL R, bringing unseen fresh thinking and looks to the scooter market.

Easily navigate tight indoor and outdoor spaces with class leading turning circle. With capable suspension, WHILL R has the ability to tackle kerbs, grass and gravel in comfort and control, up to 12 miles at a time.

High ground clearance makes it easy to navigate uneven terrain. The lightweight lithium LG battery allows for easy removal so you can charge separately. Portable, modern design allows for quick disassembly for simple transportation.

Available in a 3 and 4 wheel version with a choice of 5 different colour options.