European Telehealth Leaders of 2023

JANUARY, 2023

EUROPEAN TELEHEALTH LEADERS

REVOLUTIONIZING TELEHEALTH DELIVERY THROUGH TECHNOLOGY IN THE 1980S

Dr. James Wantuck, Founder

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ACCESSIBLE HEALTHCARE, ANYTIME, ANYWHERE

Johannes Schildt, CEO, KRY

Despite the ease of arranging transportation and food delivery via phone, patients are still cramped in waiting rooms to see their doctors

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Vol - 4 | Special Health Edition | January, 2023 Publisher Ethan Brooks

Editor Aurora Mason

Editorial Team Owen Mitchell Gavin Roberts Ava Reynolds

Business Head Logan Hughes

Senior Marketing Manager Stella Cooper

Corporate Team Caleb Anderson Mason Turner

Creative Director Wyatt Foster

Creative Team Levi Myers Nora Sullivan Ruby Parker

Digital Marketing Manager Mia Collins Zoe Bennett

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Copyright © 2023 The Western Connect. All Rights Reserved.

No part of this magazine may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and specific other noncommercial uses permitted by JANUARY 2023 copyright law.

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Revolutionizing Healthcare with Innovative Telehealth Solutions We are pleased to present our The Western Connect's healthcare issue focused on the European Telehealth Leaders of 2023. Telehealth has become an essential service in the healthcare industry, especially after the COVID-19 pandemic, and the demand for telehealth services has increased significantly.

The cover client of this issue is "Pluscare," a UK-based telehealth company that offers a wide range of services, including remote monitoring, digital consultations, and online prescriptions.

Pluscare's advanced technology platform and experienced healthcare professionals have made them popular among patients and healthcare providers.

In addition to Pluscare, we have profiled three other leading telehealth companies that are significantly impacting the European healthcare landscape.

"Doctorondemand," a US-based telehealth provider recently expanding its services to Europe. Doctorondemand's virtual healthcare services enable patients to access healthcare services anytime, anywhere, and from any device, making it a convenient and cost-effective solution for patients and healthcare providers.

Secondly, we have "Aurora Innovation," a leading telehealth company in Europe. Aurora Innovation's innovative approach to telemedicine has been instrumental in providing high-quality healthcare services to patients across the continent. Their commitment to patient-centred care, combined with the latest technology, has made them one of Europe's most trusted telehealth providers.

Lastly, we have "Tava Health," a telehealth company based in Spain that provides mental health services to patients across Europe.

Tava Health's online counselling and therapy sessions have proven effective in treating mental health conditions. Their patient-centred approach has earned them high praise from patients and healthcare professionals.

In conclusion, telehealth is revolutionizing the healthcare industry in Europe, and the companies featured in this issue are at the forefront of this transformation. We hope this issue provides valuable insights into the European Telehealth Leaders and their innovative solutions to meet the growing demand for remote healthcare services.

Aurora Mason Editor editor@thewesternconnect.com

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Dr. James Wantuck, Founder

Despite the ease of arranging transportation and food delivery via phone, patients are still cramped in waiting rooms to see their doctors

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Doctor on Demand

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Aurora Innovation

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Tava Health

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REVOLUTIONIZING TELEHEALTH DELIVERY THROUGH TECHNOLOGY IN THE 1980S

TELEHEALTH INDUSTRY'S INFLUENCE IN THE CURRENT ERA

TRANSFORMING HEALTHCARE, ONE VIRTUAL VISIT AT A TIME

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Gary Mudie, CIO, Babylon Health

ACCESSIBLE HEALTHCARE, ANYTIME, ANYWHERE

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Johannes Schildt, CEO, KRY

ENHANCE YOUR DATA SECURITY WITH MULTI-FACTOR AUTHENTICATION

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Pramod Sharda, CEO, IceWarp

SIMPLIFYING HEALTHCARE FOR EVERYONE, ONE CLICK AT A TIME

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Stanislas Niox-Chateau, CEO, Doctolib

TELEMEDICINE CLINIC

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Transforming Healthcare with Digital Technology

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he 1980s saw the birth of telehealth companies at the forefront of using technology to transform healthcare delivery. These companies paved the way for modern-day telemedicine, which has recently become an integral part of healthcare delivery.

ITelehealth companies of the 1980s utilized various technologies, such as video conferencing, electronic medical records, and remote patient monitoring, to improve access to healthcare services. These innovations enabled patients to receive care in remote and underserved areas and reduced the burden on traditional healthcare facilities.

One of the early telehealth companies was the American Telemedicine Association, founded in 1993.

The organization focused on promoting telehealth technology to improve healthcare access for patients in rural and underserved areas. The use of telehealth technology allowed patients to receive care from healthcare providers who were not physically present, enabling more efficient and cost-effective healthcare delivery.

Telehealth companies also provide healthcare providers with tools to monitor patients remotely,

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reducing the need for in-person visits. This remote monitoring allowed providers to detect potential health issues before they became serious, reducing the need for emergency care and hospitalization.

In summary, telehealth companies of the 1980s pioneered technology to bridge the gap between patients and healthcare providers, paving the way for telemedicine. The impact of these early telehealth companies has been immense, revolutionizing healthcare delivery and making it more accessible and affordable for patients.

Telehealth companies of the 1980s were also instrumental in providing healthcare services to patients with chronic conditions. Patients with chronic conditions require continuous medical attention, which can be difficult to provide with traditional healthcare delivery models. Telehealth companies provided remote monitoring devices and software that allowed patients to track their conditions and receive care from their healthcare providers, even when they were not physically present.

Another area where telehealth companies had a significant impact was mental health. Mental health

services are often stigmatized, and many do not seek care due to fear of social repercussions. Telehealth companies provide a means for people to receive mental health services from the comfort of their homes, reducing the stigma associated with seeking care.

Telehealth companies pioneered technology to bridge the gap between patients and healthcare providers, paving the way for telemedicine Telehealth companies also played a crucial role in disaster relief efforts. During natural disasters or other emergencies, traditional healthcare facilities can become overwhelmed. Telehealth companies provided

remote care to patients in affected areas, enabling healthcare providers to prioritize critical cases and provide care to patients who could not access traditional healthcare facilities.

Despite the significant impact of telehealth companies in the 1980s, the adoption of telemedicine could have been faster due to technological limitations. The technology available at the time was expensive and not widely accessible, which limited its use in healthcare delivery. However, the groundwork these early telehealth companies laid paved the way for modern-day telemedicine, which has seen widespread adoption in recent times.

In conclusion, telehealth companies in the 1980s pioneered technology to revolutionize healthcare delivery. They provided patients with greater access to healthcare services, reduced the burden on traditional healthcare facilities, and made healthcare more affordable and accessible. The impact of these early telehealth companies on healthcare delivery cannot be overstated, and their legacy can be seen in the widespread adoption of telemedicine today.

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ENHANCE YOUR DATA SECURITY WITH MULTIFACTOR AUTHENTICATION

Pramod Sharda, CEO, IceWarp, India & Middle East Pramod Sharda has a rich experience in IT Industry (IT Infrastructure Services - IDC, Hosting. Security, Cloud, Networking, Email Messaging, Unified Communications, Software Development, Offshore Outsourced Software Development) that’s barely over a decade and a half old.

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lobalization has made it easier for people to connect using multiple devices in today's digitally interconnected world. However, this has also created a new threat to cybersecurity, commonly known as cybercrime, where hackers can steal valuable information from users and organizations by gaining access to their devices. To combat this threat, multi-factor authentication has emerged as a reliable solution, providing an additional layer of security that requires more than just a password to verify a user's identity.

Multi-factor authentication is a security process involving multiple authentication factors to protect both the user's credentials and the resources they have access. It includes three commonly used factors: knowledge, possession, and inherence or biometric factors, which provide additional layers of defence against unauthorized access and online fraud.

Typically, when a user logs into a website, they are only required to enter their username and password. However, this can be risky, as compromised passwords cause a majority of data breaches. With multi-factor authentication, an extra step is added to the login process, requiring the user to confirm their identity in an additional way, such as through an app on their

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mobile device, SMS or call using their cell phone, a security token, an encrypted USB drive, a key fob, or a physical card that a card reader reads.

The benefits of multi-factor authentication are many, including that it makes attacks on remote internet connections less threatening and provides an additional layer of defence against unauthorized access to user information. It has become more important as the number of password exploits continues to rise, and it is worth the hassle, especially for businesses that need better ways to protect user login information beyond the simple username and password combination. Organizations can take major steps to prevent data exploitation and phishing attacks by adopting multi-factor authentication.

Multi-factor authentication (MFA) or two-factor authentication is a security process that requires users to provide multiple forms of authentication to verify their identity. This additional security measure helps protect the user's credentials and the resources they have access. With most attacks originating from remote Internet connections, multi-factor authentication makes these attacks less threatening. More than obtaining passwords alone is required for access, and an attacker would likely be able to obtain the second authentication factor associated with a user account.

There are three commonly used authentication factors: the knowledge factor (such as a username and password, a PIN, or security questions), the possession factor (such as a smartphone, one-time passcode, or a smart card), and the inherence or biometric factor (such as a fingerprint lock, iris scans, or voice recognition).

When logging into a website, a username and password are typically required. While this may be secure if strong login credentials are used, there are potential risks. According to a report by Verizon Data Breach Investigations, compromised passwords cause 81 per cent of data breaches. Multi-factor authentication adds an extra level of security, requiring an additional step to the login process.

There are multiple ways to confirm identity with two-factor authentication, such as an app on a mobile device, SMS or call using a cell phone, a security token, an encrypted USB drive, a key fob, or a physical card read by a card reader.

The authentication has emerged as a reliable solution, providing an additional layer of security that requires more than just a password to verify a user's identity As the number of password exploits continues to rise, multifactor authentication has become increasingly important and is now being adopted by businesses and popular applications such as Facebook, LinkedIn, Twitter, Google, and Apple. While there is no guaranteed way to protect data, multi-factor authentication significantly strengthens defence and is worth the added hassle.

Businesses should take major steps to prevent data exploitation and phishing attacks by implementing better ways to protect user login information beyond the simple username and password combination.

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Dr. James Wantuck, Founder

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Despite the ease of arranging transportation and food delivery via phone, patients are still cramped in waiting rooms to see their doctors

Can you tell us a little bit about PlushCare and how it works?

How has PlushCare evolved since it was founded in 2014?

PlushCare is a telemedicine company that provides patients with virtual access to healthcare professionals. Our platform allows patients to connect with a boardcertified physician or nurse practitioner for diagnosis, treatment, and prescriptions without ever having to leave their homes.

Since we launched, we've seen tremendous growth in the demand for telemedicine services. We've expanded our services to include mental health, dermatology, and women's health, and we've also developed partnerships with employers and insurance companies to make our services more affordable and accessible to more people.

What inspired you to start PlushCare?

As a practicing physician, I saw firsthand how difficult it can be for patients to access medical care. Patients often have to wait weeks or even months to see a doctor, and even then, they may only get a few minutes of the doctor's time. I wanted to find a way to make healthcare more accessible and convenient for patients, and that's what inspired me to start PlushCare.

What are some of the benefits of using PlushCare?

One of the biggest benefits of PlushCare is the convenience it offers patients. Patients can get medical care without having to leave their homes, which is especially important during the COVID-19 pandemic.

PlushCare also offers more personalized

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care than traditional doctor visits, as patients have more time to speak with their healthcare providers and ask questions. Finally, PlushCare is more affordable than many traditional healthcare options, which makes it a great option for patients who are uninsured or have high deductibles.

What do you see as the future of telemedicine?

I believe that telemedicine is the future of healthcare.

We're already seeing tremendous growth in the demand for telemedicine services, and I expect that trend to continue. In the coming years, I think we'll see telemedicine become even more integrated into the healthcare system, and we'll see more healthcare providers adopting telemedicine as a way to provide care to their patients.

What are some of the challenges you see for PlushCare and other telemedicine companies?

One of the biggest challenges facing telemedicine companies is regulatory uncertainty. Telemedicine is a relatively new field, and there are still many questions around issues like licensure and reimbursement. Another challenge is the need to educate patients and providers about the benefits of telemedicine. While telemedicine has many benefits, some people are still hesitant to try it, and some healthcare providers are still skeptical of its effectiveness.

What are PlushCare's plans for the future?

Our goal is to continue expanding our services to make healthcare more accessible and convenient for more people. We're also focused on developing partnerships with employers and insurance companies to make our services more affordable and accessible to more people. Finally, we're always looking for ways to improve our technology and our platform to provide the best possible experience for our patients and our healthcare providers.

In conclusion, PlushCare is a company that is at the forefront of the telemedicine revolution.

By providing patients with access to high-quality medical care from the comfort of their own homes, PlushCare is making healthcare more convenient and accessible than ever before. With a focus on expanding its services and partnerships, PlushCare is poised to continue leading the way in telemedicine and improving the healthcare experience for patients across the United States.

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TRANSFORMING HEALTHCARE, ONE VIRTUAL VISIT AT A TIME

Gary Mudie, CIO, Babylon Health Gary Mudie is the Chief Information Officer (CIO) at Babylon Health, a UK-based digital healthcare provider that offers virtual consultations with doctors and healthcare professionals. With his expertise in IT and healthcare technology, Gary has played a critical role in the growth and success of Babylon Health. In this CIO Insider, we explore Gary's journey at Babylon Health and his insights into the future of digital healthcare.

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abylon Health is a leading digital healthcare company that aims to make quality healthcare accessible to everyone, anytime and anywhere. Through their innovative digital platform, they offer a wide range of healthcare services including virtual consultations with licensed doctors, health assessments, chronic disease management, and much more. Their mission is to empower people to take control of their health and wellbeing by providing them with convenient and affordable healthcare solutions. With a team of experienced healthcare professionals and cuttingedge technology, Babylon Health is revolutionizing the way healthcare is delivered and creating a brighter future for healthcare around the world.

Can you tell us about your journey at Babylon Health and how you became CIO? I joined Babylon Health in 2017 as the CIO, bringing a wealth of experience in IT and technology leadership

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roles. Before joining Babylon, I worked as Barclays Africa's CIO and the Global Head of Infrastructure at Standard Bank. At Babylon, I oversee the company's technology strategy, including product development, IT infrastructure, data security, and regulatory compliance. It's been an exciting journey, and I'm proud to be part of a team transforming the healthcare industry.

What are some of the technology initiatives you've led at Babylon Health?

One of the most significant initiatives I've led is the development of the Babylon App, which offers patients a range of healthcare services, including virtual consultations with doctors, mental health support, and chronic disease management. We've also expanded our reach by establishing partnerships with several global healthcare providers, including Prudential and Telus Health. In 2019, we launched our AI-powered triage system, which uses natural language processing and

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machine learning algorithms to help patients identify their symptoms and receive appropriate medical advice.

security and privacy standards. We take data security and privacy very seriously and have implemented robust measures to protect our patient's data.

How do you see AI impacting the healthcare industry, and what role does Babylon Health play in this?

What is the future of digital healthcare, and how does Babylon Health fit into this vision?

AI has the potential to revolutionize the way healthcare is delivered by improving diagnosis accuracy, reducing medical errors, and enabling more personalized treatment plans. At Babylon, we already use AI in several services, including our triage system.

But there is still a lot of untapped potential in this area. We're committed to exploring new AI-powered healthcare services that can improve patient outcomes and make healthcare more accessible and affordable.

What are some of the challenges that Babylon Health faces in delivering virtual healthcare services?

One of our biggest challenges is ensuring that our services are accessible and affordable to everyone, regardless of location or financial situation. We're working hard to address this challenge by partnering with several insurance providers and exploring new payment models, such as pay-as-you-go and subscription-based services. Another challenge is ensuring that our services meet the highest data

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I believe that digital healthcare has the potential to transform the healthcare industry by providing affordable, accessible, and personalized healthcare services to people around the world. With the increasing adoption of telemedicine and virtual healthcare services, Babylon has significant growth opportunities in the coming years. We're committed to expanding our services beyond primary care and exploring new AI-powered healthcare services that can improve patient outcomes and make healthcare more accessible and affordable. We see ourselves as a global leader in digital healthcare and are excited about what we can achieve in the future.

In conclusion, Gary Mudie's IT and healthcare technology leadership has been instrumental in Babylon Health's growth and success. With his vision and expertise, he's well-positioned to lead Babylon Health into a bright and exciting future. As digital healthcare continues to evolve and transform the industry, Babylon Health is at the forefront, delivering innovative and accessible healthcare services to people worldwide.

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DOCTOR ON DEMAND Healthcare at your fingertips: Doctor On Demand

Hill Ferguson, CEO

Doctor On Demand is a telemedicine company that offers virtual healthcare services to patients across the United States.

The company was founded in 2012 by Dr. Phil McGraw, Jay McGraw, and Adam Jackson, with the goal of making it easier for patients to access high-quality medical care from the comfort of their own homes. Since then, Doctor On Demand has grown into one of the leading telemedicine companies in the US, providing a range of services, from urgent care to behavioral health and chronic condition management.

To learn more about Doctor On Demand, I had the opportunity to speak with Hill Ferguson, the company's CEO, about the company's mission, its growth over the years, and its plans for the future.

Can you tell us a bit about Doctor On Demand and what inspired its creation?

Doctor On Demand was founded with the goal of making healthcare more accessible and convenient for everyone. We recognized that there was a need for a more modern, patient-centric approach to healthcare, and that telemedicine could help bridge that gap. By providing virtual healthcare services, we're able to bring medical care to patients wherever they are, at any time of day, and without the need for them to leave their homes.

How has Doctor On Demand evolved over the years, and what do you think has contributed to its success?

When we first launched Doctor On Demand in 2012, telemedicine was still a relatively new concept. We had to work hard to educate patients, providers,

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and payers about the benefits of virtual healthcare, and to build a platform that was user-friendly and accessible to everyone. Over the years, we've continued to innovate and expand our offerings, adding new services and partnerships that allow us to provide a more comprehensive range of care to our patients. I think what's contributed to our success is our commitment to putting patients first, and to making healthcare more accessible and convenient for everyone.

What do you see as the future of telemedicine, and how do you see Doctor On Demand fitting into that future?

I think telemedicine is going to continue to play an increasingly important role in healthcare in the years to come. We're already seeing a shift towards more virtual care, and I think that's only going to

accelerate as patients become more comfortable with telemedicine and as more providers and payers embrace it. At Doctor On Demand, we're committed to staying at the forefront of this shift, and to continuing to innovate and expand our offerings to meet the changing needs of our patients. We see ourselves as a key player in the future of healthcare, and we're excited to be leading the way.

use and accessible to everyone, and we've partnered with top providers to ensure that our patients receive the best possible care. We're also unique in that we offer a wide range of services, from urgent care to behavioral health and chronic condition management, all on one platform. This allows us to provide a more comprehensive range of care to our patients, and to help them manage their health in a more holistic way.

At Doctor On Demand, our mission is to make healthcare more accessible and convenient for everyone, and we're committed to putting patients first in everything we do What do you think sets Doctor On Demand apart from other telemedicine companies, and what do you see as your company's unique strengths?

I think what sets Doctor On Demand apart is our commitment to delivering high-quality, patientcentered care. We've built a platform that is easy to

Finally, what are your plans for the future of Doctor On Demand, and how do you see the company evolving over the next few years?

Our plans for the future of Doctor On Demand are ambitious. We want to continue to innovate and expand our offerings, adding new services and partnerships that allow us to provide even more comprehensive care to our patients. We're also looking at ways.

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he telehealth industry has rapidly gained momentum in recent years, especially in the wake of the COVID-19 pandemic. Telehealth refers to the use of technology to deliver healthcare services remotely, enabling patients to receive care from anywhere, at any time. The impact of telehealth in this era has been immense, and it's changing the way healthcare is delivered.

One of the most significant benefits of telehealth is its ability to improve access to healthcare services.

This technology has made it possible for people in remote areas to receive medical attention, eliminating the need to travel long distances to see a healthcare provider. Telehealth has also made it easier for people with mobility challenges to access healthcare services from the comfort of their homes.

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Another major impact of telehealth is the reduction in healthcare costs. Traditional healthcare services can be expensive, with additional expenses such as transportation, accommodation, and missed workdays.

Telehealth eliminates many of these additional expenses, making healthcare more affordable and accessible to all.

Telehealth has also increased patient engagement in their healthcare. Patients can now actively participate in their care by having access to their medical records, test results, and treatment plans. This has led to better patient outcomes, as patients are more informed and involved in their care.

However, telehealth is not without its challenges.

Some patients may not have access to technology or reliable internet connections, limiting their ability to

receive remote care. Additionally, there are concerns around privacy and security, as patient data is transmitted electronically.

Despite these challenges, telehealth is here to stay, and its impact on the healthcare industry is undeniable.

As technology continues to advance, so too will the potential for telehealth to revolutionize healthcare delivery.

Another area where telehealth is making a significant impact is in chronic disease management. Patients with chronic conditions such as diabetes, hypertension, and heart disease can now monitor their health remotely, with devices such as blood glucose monitors and blood pressure monitors sending data directly to their healthcare providers. This has led to better disease management and improved patient outcomes.

The telehealth industry is not without its challenges, however. As mentioned earlier, there are concerns around privacy and security, and healthcare providers must ensure that patient data is kept secure and confidential. Additionally, there is a need for telehealth technologies to be integrated with existing healthcare systems to ensure continuity of care.

In conclusion, the impact of the telehealth industry in this era cannot be overstated. Telehealth has the potential to revolutionize healthcare delivery by improving access, reducing costs, and increasing patient engagement. While there are challenges to be addressed, the growth and adoption of telehealth technologies show that it is here to stay and will play a significant role in the future of healthcare.

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AURORA INNOVATION Empowering Patients with Innovative Telehealth Solutions

Tapani Kyrki, CEO

Aurora Innovation is a technology company that specializes in the development of self-driving car technology. Founded in 2017 by a team of experienced engineers from the automotive and technology industries, Aurora is committed to creating a safe and efficient autonomous driving experience for people and goods.

Tapani Kyrki is the CEO of Aurora Innovation. With over 25 years of experience in the technology industry, Kyrki has led the development of cutting-edge products and solutions for some of the world's leading companies. As the CEO of Aurora, he is dedicated to advancing the company's mission of creating a safe and sustainable future of transportation through autonomous driving technology.

We had the pleasure of interviewing Tapani Kyrki, the CEO of Aurora Innovation, to gain deeper insights into the company's innovative work.

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u rora Innovation is revolutionizing the healthcare industry with its SaaS-based contact management solutions. The company's flagship product, teleQ, is a decentralized digital platform that streamlines patient contacts into a single, smart user interface, including callbacks, video calls, and queuing. This medium enables healthcare providers to respond to their patients' needs more quickly and efficiently, ultimately improving patient and employee satisfaction.

With teleQ, healthcare organizations can manage all patient contacts in one place, regardless of the patient's contact method. The platform automates and reduces the incoming contact flow, allowing healthcare providers to boost productivity at the point of care. The platform's statistical functionalities enable customer care service personnel to schedule callbacks with respective healthcare professionals at their earliest convenience.The benefits of

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teleQ are apparent in the thousands of hospitals and clinics across Sweden, Finland, Spain, and the Netherlands that have adopted the platform. Healthcare professionals and patients benefit from the more flexible and effective ways of interaction facilitated by teleQ. Doctors and nurses can now eliminate their "telephony stress," Healthcare organizations are witnessing improved availability and increased customer satisfaction.

One of the key features of teleQ is its ability to simplify and streamline the workflow for healthcare providers. This is particularly important for managers like Tuija Peltonen, a Capio Healthcare Center manager in Stockholm.

Peltonen explains that teleQ helps her plan and optimize the unit based on patient phone needs. The platform enables healthcare providers to control the flow of calls with the correct number of nurses taking the calls.

Aurora Innovation has a unique approach to onboarding, tailored to each country's healthcare system and regulations.

The company collaborates with relevant public stakeholders and information and communication technology partners to deploy its teleQ platform across hospitals and clinics in countries with a public healthcare system. Aurora collaborates directly with hospitals and clinics in other countries to onboard its platform. The company also offers a "pick and pay" approach, where clients only compensate for the platform's modules they require in their workflow.

Aurora Innovation's success stories are countless, and the company has over 6,000 teleQ installations.

The next step for the company is to expand its portfolio to include integration with other healthcare applications such as medical records, patient monitoring, and digital triage systems. This will improve care quality and make the patient's path easier from first contact to completion.

With its innovative approach to contact management, there is no doubt that Aurora Innovation will create a world of difference in humanizing digital healthcare.

In conclusion, Aurora Innovation's teleQ platform transforms the healthcare industry by simplifying and streamlining patient contacts into a single user interface. The platform's automation and overall incoming contact flow reduction enable healthcare providers to boost productivity and improve availability, leading to increased customer and employee satisfaction. The company's unique approach to onboarding and pick and pay module compensation has made the platform accessible to healthcare organizations worldwide. With the expansion of its portfolio, Aurora Innovation is poised to make an even greater impact on humanizing digital healthcare.

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ACCESSIBLE HEALTHCARE, ANYTIME, ANYWHERE

Johannes Schildt, CEO, KRY Johannes Schildt is the CEO and co-founder of KRY, a Swedish digital healthcare provider revolutionizing the healthcare industry. Since its founding in 2014, KRY has been working to make healthcare more accessible and convenient for everyone. Under Johannes' leadership, the company has made significant strides toward achieving that goal.

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ry is a Swedish digital healthcare company that offers a range of virtual healthcare services, making it possible for patients to access quality healthcare services from anywhere, at any time. Through their platform, patients can easily book virtual appointments with licensed healthcare professionals, including doctors, nurses, and psychologists. Kry's innovative approach to healthcare has been particularly important during the COVID-19 pandemic, allowing patients to receive medical care without having to leave their homes. Their services are convenient, affordable, and accessible to all, regardless of their location or circumstance. Kry's vision is to make healthcare more efficient, accessible, and patient-centered, and their platform has helped to transform the way healthcare is delivered in Sweden and beyond. By leveraging technology and putting patients first, Kry is leading the charge in the digital healthcare revolution, and helping to create a brighter future for healthcare around the world.

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Can you tell us a little bit about your background and how you came to co-found KRY? I have always been interested in entrepreneurship and innovation and have worked in various startup ventures throughout my career. Before co-founding KRY, I was the CEO of a mobile development agency, and it was during that time I realized the potential of using technology to improve healthcare.

I teamed up with three other entrepreneurs, including a doctor, and we founded KRY, intending to make healthcare more accessible and convenient for everyone. We wanted to use technology to connect patients with healthcare providers in a simple, fast, and efficient way.

What were some of the biggest challenges you faced in the early days of KRY, and how did you overcome them?

One of our biggest challenges was convincing people that telemedicine was a viable and safe alternative

to traditional in-person healthcare. At the time, telemedicine was still a relatively new concept, and many people were skeptical about its effectiveness.

To overcome this challenge, we focused on building a user-friendly, secure, and reliable platform. We also worked hard to establish partnerships with reputable healthcare providers and ensure our doctors and other healthcare professionals were highly qualified and experienced.

Over the next few years, we plan to expand our services and reach, offering a more comprehensive range of healthcare services and partnering with more healthcare providers. We also plan to continue investing in technology and innovation, staying at the forefront of the digital healthcare industry.

Our mission is to make healthcare more accessible, efficient, and patient-centered, by providing Our growth results from our focus on user high-quality virtual healthcare experience and commitment to providing highservices that can be accessed quality healthcare services. We have always put the needs of our patients first, and we have worked hard anytime, anywhere to make our platform as easy to use as possible.

KRY has seen tremendous growth over the past few years. What do you attribute that growth to?

We have also invested heavily in technology and innovation, constantly looking for ways to improve our platform and enhance our services. Our growth is a testament to our team's hard work and dedication, and I am proud of what we have accomplished so far.

What is your vision for the future of KRY, and how do you see the company evolving over the next few years?

Our vision for the future of KRY is to become the goto platform for healthcare services in Europe and beyond. We want to make healthcare more accessible and convenient for everyone, and we believe that technology is the key to achieving that goal.

What advice do you have for other entrepreneurs just starting?

My advice for other entrepreneurs is to focus on your customers' needs and be persistent in pursuing your goals. Starting a new business is always challenging, with many obstacles and challenges.

But if you believe in your vision and are willing to work hard, you can achieve great things. Surround yourself with a great team, listen to customer feedback, and stay true to your values and mission.

In conclusion, Johannes Schildt's journey with KRY is a testament to the power of innovation and the potential of technology to transform healthcare. His vision for the future of KRY is bold and ambitious.

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TAVA HEALTH Revolutionizing Mental Healthcare with Technology

Dallen Allred, Founder

Tava Health is a teletherapy company founded in 2018 by Dallen Allred. Its mission is to provide accessible and affordable mental healthcare to individuals and organizations across North America. The company offers on-demand mental healthcare services through a mobile app, allowing individuals to connect with licensed therapists and counselors conveniently and confidentially.

Dallen Allred, the founder and CEO of Tava Health is a licensed clinical social worker with more than ten years of experience in mental health.

Tava Health's founder, Dallen Allred, discussed the company's journey and platform capabilities in an interview with The Western Connect, highlighting how their platform minimizes errors and manual intervention in healthcare processes to ensure compliance with regulations and guidelines.

Can you tell us about the early days of Tava Health and what inspired you to start the company?

The idea for Tava Health came from my experiences as a mental health professional. I saw how difficult it was for individuals to access mental healthcare, whether due to stigma, cost, or lack of availability.

At the same time, I saw the potential of technology to break down these barriers and make mental healthcare more accessible and convenient.

In the early days, we focused on building a platform enabling individuals to connect with licensed therapists and counselors through mobile devices.

We also worked to develop partnerships with organizations to provide mental healthcare services to their employees, recognizing the significant impact that mental health has on workplace productivity and employee well-being.

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How has Tava Health grown and evolved since its founding in 2018?

Since our founding, we have grown significantly in terms of both our team and our reach. We now have a group of over 70 individuals, including licensed therapists and counselors, and have expanded our services to support over 500 organizations and thousands of individuals across North America.

Improving mental healthcare accessibility and quality is at the core of everything we do at Tava Health We have also continued to innovate and improve our platform, integrating machine learning and AI to improve the quality of care and personalize individual treatment plans. We also constantly seek

feedback from our users to ensure we meet their needs and provide the best possible experience.

What is your vision for the future of Tava Health and the role of teletherapy in mental healthcare?

The future of mental healthcare is in teletherapy and other digital solutions. Teletherapy provides a convenient and accessible way for individuals to connect with mental healthcare professionals, regardless of location or schedule.

At Tava Health, we are committed to expanding our reach and improving the quality of care we provide through our platform. We are also exploring new ways to integrate technology, such as virtual reality and chatbots, to personalize treatment further and support individuals in their mental health journey.

Ultimately, our goal is to break down the barriers that prevent individuals from accessing mental healthcare and provide support to those who need it when they need it. Technology has the power to revolutionize mental healthcare and improve the lives of millions of people, and we are excited to be at the forefront of this movement. Please review my portfolio to get to know me better.

Can you tell us about Tava Health's impact on individuals and organizations?

We have received incredible feedback from individuals and organizations using our services.

Our platform has enabled individuals to access mental healthcare conveniently, securely, and affordably. Many have shared with us how much they appreciate the convenience of accessing therapy sessions from their mobile devices and the quality of care they have received from our licensed therapists and counselors.

We have also seen a significant impact on organizations partnered with us to provide mental healthcare services to their employees.

Organizations have improved employee morale, productivity, and retention by providing access to mental healthcare. Mental healthcare has become an essential part of employee benefits packages, and we are proud to be a part of that movement.

How does Tava Health ensure the quality of care for its users?

At Tava Health, we are committed to providing our users with the highest quality of care. Our therapists and counselors are licensed professionals

who undergo rigorous screening before joining our team. We also offer ongoing training and support to ensure our team is up-to-date on the latest research and best practices in mental healthcare.

In addition, we use machine learning and AI to monitor and improve the quality of care provided through our platform. We analyze data from user feedback and therapy sessions to identify areas where we can improve and personalize individual treatment plans.

What advice would you give individuals hesitant to seek mental healthcare?

I would encourage anyone hesitant to seek mental healthcare to remember that it is a sign of strength, not weakness, to seek help. Mental healthcare is just as important as physical healthcare, and there is no shame in needing support from a licensed professional.

At Tava Health, we strive to create a safe and supportive environment where individuals can access mental healthcare in a convenient, confidential, and personalized way. Everyone deserves access to mental healthcare and is committed to breaking down the barriers preventing individuals from seeking the support they need.

In conclusion, Tava Health is a trailblazer in the field of teletherapy and is working to revolutionize mental healthcare through its innovative platform.

With its commitment to quality care, accessibility, and personalization, Tava Health is changing how we approach mental healthcare and helping individuals and organizations improve their overall well-being.

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SIMPLIFYING HEALTHCARE FOR EVERYONE, ONE CLICK AT A TIME

Stanislas Niox-Chateau, CEO, Doctolib Stanislas Niox-Chateau is the CEO and co-founder of Doctolib, a leading healthcare platform that connects patients with healthcare professionals. Doctolib was founded in 2013 and has since become one of Europe's most popular healthcare platforms. Before founding Doctolib, Stanislas was a consultant at McKinsey & Company and a product manager at Google.

D

octolib is a French digital healthcare company that offers an all-in-one solution for managing medical appointments and patient records. Their platform allows patients to easily book appointments with healthcare professionals, including doctors, dentists, and specialists, while also providing healthcare providers with a comprehensive suite of tools to manage their practice. With features such as online appointment booking, patient management, teleconsultation, and secure messaging, Doctolib is making healthcare more accessible and convenient for everyone. Their commitment to delivering high-quality and patientcentered care has earned them a reputation as a leader in the digital healthcare space, and their innovative solutions are transforming the healthcare industry in France and beyond.

My journey with Doctolib began when I saw the need for a more efficient and streamlined healthcare system. I wanted to create a platform to make it easier for patients to book appointments and for healthcare professionals to manage their schedules. So, I teamed up with two friends who were also passionate about healthcare, and together, we founded Doctolib in 2013.

Can you tell us about your journey with Doctolib and how you came up with the idea for a digital healthcare platform?

How has the COVID-19 pandemic impacted the demand for Doctolib's services?

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What sets Doctolib apart from other digital healthcare platforms?

One of the key features that sets Doctolib apart is our focus on providing a complete healthcare experience. We not only provide a platform for booking appointments, but we also offer teleconsultations and tools for managing patient records. This allows us to provide a comprehensive healthcare solution that meets the needs of both patients and healthcare professionals.

The pandemic has accelerated the adoption of digital

healthcare services, and we have seen a significant increase in demand for our services over the past year.

We have been able to expand our services and offer more specialized care, such as teleconsultations with mental health professionals.

What are your plans for the future of Doctolib?

We focus on expanding our services and reaching a wider audience. We see opportunities to expand into other regions beyond Europe, and our unique approach to healthcare, combining technology and human expertise, will resonate with patients worldwide.

By providing a seamless and efficient experience for both patients and healthcare professionals, we are driving positive change in the healthcare industry and helping to improve access to care for all Can you tell us about Doctolib's approach to telemedicine and how it has evolved?

We have always been committed to providing a seamless telemedicine experience for our patients and healthcare professionals. During the pandemic, we saw a significant increase in demand for teleconsultations, and we could quickly scale up our telemedicine services to meet this demand. Telemedicine will continue to play an essential role in healthcare, and we are committed to investing in this area.

How does Doctolib ensure the safety and privacy of patient data?

We take the safety and privacy of patient data very seriously. We comply with all relevant data protection laws and regulations and have implemented strict security measures to ensure that patient data is kept safe and secure.

What advice would you give to other entrepreneurs looking to disrupt traditional industries?

I suggest solving a real problem and creating value for customers. Having a clear vision and staying true to your mission is essential, even when faced with challenges. And most importantly, never give up on your dreams, even when things get tough.

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TELEMEDICINE CLINIC Transforming Healthcare with Digital Technology

T

Henrik Agrell, CEO

elemedicine Clinic is a telehealth provider that offers online consultations, diagnostic testing, and medical imaging services to patients in Spain, the UK, and other European countries. The company was founded in 2002 to improve access to healthcare services and reduce patient waiting times.

OWith the advancement of digital technology, telemedicine has emerged as an effective tool to provide healthcare services remotely.

Telemedicine Clinic has embraced this technology to connect patients with medical professionals and provide them with the care they need, regardless of location.

The platform allows patients to book online appointments with medical specialists, including radiologists, dermatologists, and oncologists. Patients can also

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upload medical images and reports for remote interpretation and receive a diagnosis and treatment plan from a medical professional within a few hours.

Telemedicine Clinic has a team of highly skilled medical professionals trained to provide care through telemedicine. The platform is designed to ensure patient privacy and confidentiality, and all medical records are securely stored in compliance with data protection regulations.

One of the critical advantages of telemedicine is that it allows patients to receive medical care from the comfort of their own homes, reducing the need for in-person visits and minimizing the risk of exposure to infectious diseases.

This is particularly relevant in the COVID-19 pandemic, which has highlighted the importance of telemedicine in ensuring access to healthcare services while maintaining social distancing measures.

Telemedicine Clinic's commitment to innovation and technology has developed various advanced diagnostic tools and platforms. For example, the platform utilizes artificial intelligence to improve the accuracy and efficiency of medical imaging interpretation.

This technology has the potential to revolutionize the way medical imaging is used in healthcare, enabling faster and more accurate diagnoses for patients.

Telemedicine Clinic's platform could transform healthcare deliv-

ery in Europe and beyond. By leveraging the power of technology to connect patients with medical professionals, the platform is making healthcare more accessible, convenient, and efficient. With the ongoing development of digital healthcare solutions and the increasing adoption of telemedicine, Telemedicine clinics will likely play a critical role in shaping the future of healthcare.

Telemedicine Clinic is transforming healthcare delivery by leveraging digital technology to improve access to medical care and provide patients with convenient, efficient, and highquality healthcare services Telemedicine Clinic is leading the way in transforming healthcare with digital technology.

By providing patients with easy access to medical care and improving healthcare delivery efficiency, telemedicine can revolutionize healthcare and improve patient outcomes.

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