The Observer Volume 19 Issue 10

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The Observer An IIJNM publication

Contractors refuse to buy dried and dead bamboo of Cubbon Park, say it is not of good quality | P 2

Vol 19, Issue 10

@theweeklyobserver Epaper:https://issuu.com/ theweeklyobserver/docs Website: http://www. theweeklyobserver.in

Thursday, October 17, 2019

Absence of barriers, poor maintenance of skywalks lead to jaywalking on Outer Ring Road | P 3

Untreated sewage is slowly killing Puttenahalli lake Tamanna Yasmin

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ntreated sewage is being released into Puttenahalli lake in JP Nagar 7th phase. Residents say that despite several complaints, BBMP has done nothing to stop it. Poorna Chandra, a resident of Bank of Baroda Layout which is near the lake, informed The Observer: “Puttenahalli lake is dying despite us complaining to BBMP several times. Untreated sewage is being released directly into the lake which is harmful. Fish are dying because of this. There is a foul smell. The lake is a perfect spot for mosquito breeding, resulting in dengue and malaria.” Shruti Bharadwaj, another resident of the layout, said: “The water is filthy. A

Non-cooperation by people of a slum near the Puttenahalli lake has blocked replacement of pipelines, say PNLIT and BBMP | Courtesy: Poorna Chandra

layer has formed on the surface which is causing bad smell. When we asked one of the persons who is in charge of the park surrounding the lake, he said people who live nearby have their drainage pipes connected to the lake. When it rains, all the garbage in the surrounding area reaches the lake. I don’t think there are any fish alive in the lake.” The website of the Puttenahalli Neighbourhood Lake Improvement Trust (PNLIT) says: “In May 2011, the BBMP formally handed over the maintenance of Puttenahalli Lake to PNLIT, the first instance of a lake being given to a citizens’ group. BBMP gives no financial assistance, and PNLIT meets the expenses through public donations.” Continued on page 3

Indifferent service at B1 centres causes citizens inconvenience They complain of Net outages, long queues and crowded centres Shoby Krishna G

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angaloreOne centres, established 15 years ago for electronic delivery of citizen services such as bills payments and Aadhaar services, are not citizen-friendly. Bengalureans The Observer interviewed complained of problems such as frequent Internet server failures, lack of enough space to accommodate people, and long queues. H.N. Pai, a retired senior citizen, said: “I have been using the services of the Kengeri B1 centre for a long time. The place is usually crowded on holidays and weekends. So people form a queue on the street. Sometimes the wait in the queue is up to half an hour during which people have to stand in scorching sun or rain.” Shanmukhagowda, another resident of Kengeri, said: “Since this centre is close to my house, I come here regularly for bill payments. But for Aadhaar card services, I have to go to the Kengeri BBMP office.” Kengeri has a mini B1 centre

The mini BangaloreOne Centre at Kengeri does not offer services other than bill payment | Credit: Shoby Krishna with only two counters. It does not provide services other than bill payments. The Observer found that only one person can sit in the centre, forcing people to form a queue on the street. Since there is no parking space, people park on the street. Srinivasamurthy is another citizen affected by poor service at the RR Nagar B1 centre. “It is a long queue for Aadhaar card services. Tokens are issued on a per-day basis. People have to arrive early in the morning to re-

ceive tokens. Sometimes the staff turn up late, and sometimes the Internet server is down. So we have to come another day for our work. All these cause waste of time and inconvenience.” The RR Nagar centre has better seating facilities and infrastructure than the Kengeri centre. But The Observer found mothers with young babies standing for more than 20 minutes as the place was crowded. Veena N, the person in charge of the B1 centre in Hegganahalli,

northwest Bengaluru, said: “We have ensured dual connections of BSNL and Airtel in our systems to ensure that people are not affected by server connectivity problems. There are also other facilities like CCTV cameras and UPS facility which would help to serve without disruption.” A senior official from the directorate of electronic delivery of citizen services who did not want to be named said that the size of centres and the number of services offered depends on the population of the area. “Some of these centres are run by franchisees; we do not have control over them. We do not have control over inconsistent Internet connectivity or queues building up. But we are constantly expanding the number of centres… and try to accommodate citizen interests to the maximum extent as these centres accept payment through online wallets like Paytm.” The Karnataka government website shows that B1 centres offer more than 200 governmentto-citizen (G2C) and business-tocitizen (B2C) services. The ability of the centres to offer a wide array of services is compromised due to lack of resources, both human and infrastructure. The Observer found in several B1 centres placards announcing vacancies for data operators. Continued on page 3

News briefs Ayodhya hearings conclude The Supreme Court on Wednesday concluded its hearings on the 2010 verdict of the Allahabad High Court which ordered a three-way division of the disputed Ram Janmabhoomi-Babri Masjid site in Ayodhya. The court-appointed mediation team presented a proposal to the Constitution Bench detailing contours of a “settlement” agreed upon by “some parties”. PMC to hasten assessment Crisis-ridden Punjab and Maharashtra Co-operative Bank on Wednesday said it would expedite the processes of assessment of the realisability of the securities available with the bank, forensic audit and recasting of the balance sheet at the earliest. Mantri director detained Snehal Mantri, a director of real estate group Mantri Developers, was detained at the Indira Gandhi International Airport in Delhi after a lookout notice was issued by the Union home ministry against him. In July, eight FIRs were registered against Mantri Developers after a few home buyers lodged a cheating complaint with the police against the company’s management. Turkish onslaught Syrian forces on Wednesday night rolled into the strategic border town of Kobani in Northern Syria, blocking one path for the Turkish military to establish a “safe zone” free of Syrian Kurdish fighters along the frontier as part of its week-old offensive.


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