The Water Well Project 2015-2016 Annual Report

2 0 1 5

-

2 0 1 6

A N N U A L

R E P O R T

2015-2016 ANNUAL REPORT

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

ABOUT SUMMARY COMMITTEE

5 7 8

RESULTS 10 ACHIEVEMENTS 11 FINANCIAL STATEMENT 12 DIGITAL & SOCIAL MEDIA 16 EVALUATION & OUTCOMES 18 STAKEHOLDERS 22 PROGRAMS DEVELOPMENT 23 STAKEHOLDER ENGAGEMENT 24 REGIONAL VICTORIA 28 INTERSTATE OPPORTUNITIES 28 GOVERNANCE 29 VOLUNTEERS 30 RESOURCES 31 VOLUNTEER ENGAGEMENT 32 VOLUNTEER OF THE MONTH 36 ACKNOWLEDGEMENTS 37 SPECIAL NOTE 38

ABOUT M I S S I O N S TAT E M E N T To improve the physical and mental health of all migrants, refugees and asylum seekers in Victoria by improving their health literacy.

V I S I O N S TAT E M E N T •

All migrants, refugees and asylum seekers achieve equitable access to health education, care and resources to promote wellbeing.

•

Furthermore, it is important to The Water Well Project that all healthcare volunteers gain a better understanding of cultures, as well as improved communication skills with culturally and linguistically diverse ( CALD) individuals and communities.

5

ABOUT

T H E WATER WELL PROJECT

-

2016 ANNUAL R E P O R T

The Water Well Project aims to provide interactive and culturally sensitive health education sessions. All sessions are free of charge and aim to increase understanding of both individual and wider community health issues. Our volunteers are healthcare professionals (doctors, nurses, midwives and allied health professionals) who donate their knowledge to deliver health education sessions outside their hours of paid professional work.

2015-16 was a successful year for The Water Well Project with the organisation experiencing growing demand for health education sessions across metropolitan Melbourne as well as interest to pilot the model interstate.

Since the commencement of The Water Well Project in 2012, 235 health education sessions have been delivered across metropolitan Melbourne and Geelong (to end of financial year 2016). The 2016 calendar year is expected to be our

busiest year to date with 45 health education sessions delivered by 30th of June.

• • • • •

ABOUT

SUMMARY

45 sessions in 2016* 83 sessions in 2015 45 sessions in 2014 50 sessions in 2013 12 sessions in 2012

*At time of writing, The Water Well Project had delivered 85 sessions in 2016 alone (11/10/16), which has exceeded the number of sessions in our peak year in 2015.

SESSIONS PER MONTH.

7

COMMITTEE In 2015-16, The Water Well Project’s Management Committee was restructured to a membership of nine members with formal voting rights. Within this, the positions of Chair, Deputy Chair, Treasurer and Secretary make up the Executive.

The work of the Management Committee (and Executive) is made possible by the significant contribution of a number of supporting roles as listed on the next page.

There were a number of changes to the membership of both the Management Committee and Supporting Committee in 2015-16. These are all voluntary roles.

The hard work and effort of all committee members including outgoing and incoming members are acknowledged with gratitude, especially as many individuals are working on our organisation outside of their professional work hours.

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

MANAGEMENT COMMITTEE

WEBSITE/ DIGITAL PROGRAMS OFFICER COMMUNICATIONS & MARKETING VOLUNTEER ENGAGEMENT FUNDRAISING OFFICER

Dr Linny Phuong Ms Alexia Miller Dr Timothy Martin Dr Kate Gazzard, replaced by Ms Michelle Lam Mr Alessio Bresciani Ms Maree Bouterakos (resigned 2016) Dr Thomas Gin,replaced by Ms Avi Tan Dr Niranjan Sathianathen (resigned 2016), replaced by Ms Lynette Phuong Currently Vacant

SUPPORTING COMMITTEE GEELONG LIAISON TEAM

EVENTS EVALUATION RESOURCES VOLUNTEER SUPPORT TEAM SOCIAL MEDIA SUPPORT

Dr Sarah Mansfield (resigned 2016) Dr Courtney Gardner replaced by Ms Amanda Jennings Dr Niranjan Sathianathen (position merged with Volunteer Engagement role) Dr Adam Gascoigne Dr Kate Middleton Dr Rachel Goh Ms Sarbjoth Veriah (resigned 2016) Dr Sandra Zammit Dr Hemma Valluvan Ms Christina Benke

ABOUT

CHAIR & FOUNDER DEPUTY CHAIR TREASURER SECRETARY

The Water Well Project is supported by a part-time paid contractor.

Following the resignation of Ms Wendy White in March 2016, Dr Sasha Taylor was transitioned into the role.

Ongoing administrative work, including the organisation of committee meetings, the preparation of documentation and distribution of minutes as well as the drafting and submission of reports and applications are performed by our Secretary.

9

RESULTS

RE AS BU OL UTS

ACHIEVEMENTS AWA R D S TOP TEN FINALIST FOR IMPACT 100 MELBOURNE 2016 LORD MAYOR’S CHARITABLE TRUST FUND.

FINALIST FOR MELBOURNE AWARDS 2016 SUNCORP LOCAL HEROES 2016 FINALIST - DR LINNY PHUONG

MEDIA COMMUNITY HUBS AUSTRALIA ARTICLE (Jan 2016) VICTORIAN MULTICULTURAL COMMISSION ARTICLE (Jun 2016)

EVENTS AUSTRALIA DAY CITIZENSHIP CEREMONY (JAN 2016) - CITY OF KNOX COUNCIL DR LINNY PHUONG ACTING IN AN AUSTRALIA DAY AMBASSADOR.

AUSTRALASIAN SOCIETY OF INFECTIOUS DISEASES (ASID) CONFERENCE CROSSING BORDERS “CONVERSATIONS” SYMPOSIUM GLOBAL IDEAS THEME CHAMPION “GLOBAL SALON” VICTORIAN GLOBAL HEALTH COLLABORATION CHANGE UNZIPPED WORKSHOP RUN BY DR TIMOTHY MARTIN.

11

FINANCIAL S TAT E M E N T It has been a jam-packed year for The Water Well Project with lots of exciting developments in the Treasury portfolio.

With the ongoing growth of The Water Well Project during 2015-16, one of the main challenges for the organisation is financial sustainability. The Project has primarily been supported by grants in previous years, however our future challenge is in appropriately diversifying income streams.

Well Project received grants from the R.E. Ross Trust Foundation, the Geelong Community Foundation, Australian Government Department of Social Services, the Barlow Foundation and the Australian Medical Association. We are immensely thankful for the support of these organisations and in particular, the R.E. Ross Trust Foundation, for providing a source of financial stability over the last three years.

The Water Well Project incurred a significant profit of $27,592.32 during the 2015-16 financial year with a closing balance of $45,675.15. This was due to the efforts of our Executive in applying for and being the successful recipient of multiple grants as well as several large donations. Many of these grants must be utilised and acquitted during the 2016-17 financial year, which provides The Water Well Project the opportunity to invest in infrastructure, training, resources, regional growth and strategic planning.

We are also grateful for the substantial donations made by the following individuals and organisations to The Water Well Project: • •

• • •

In the 2015-16 financial year, The Water

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

Rob and Gil Roseby The Royal Ball Organisers (collaboration between The Royal Children’s, Royal Women’s and Royal Melbourne Hospitals) The Parkville Postgraduate Association Grill’d Local Matters Our Chair, Dr Linny Phuong, who donated the proceeds from her Suncorp Local Heroes Award.

We have also received generous donations from the following social enterprises: • •

Charity Tap Bubbles & Briefcases.

Additionally, we are thankful for the ongoing pro-bono support of Maddocks Lawyers, Google AdWords and Translating and Interpreting Services (TIS) National.

Without these kind donations and support, we would not be able to provide the services we do, so we are truly appreciative!

In 2016-17 to date, The Water Well Project is thrilled to be a recipient of of a twoyear grant from the Victorian Multicultural Commission. A 2016-17 budget has been prepared, and for the first time, included allocations specific to individual portfolios to facilitate forward planning within each area.

Financial sustainability was a strategic priority for The Water Well Project in 2015-16 and remains the case in 2016-17.

With pro-bono support from Mr Cameron Glover, a Fundraising Strategic Plan is under development which will reinforce The Water Well Project’s aim to explore alternative avenues of income to ensure sustainability and support continued growth.

RE AS BU OL UTS

FUNDRAISING

13

I N C O M E S TAT E M E N T CATEGORY AMOUNT OPENING BALANCE $18,096.28 TOTAL DEBITS (EXPENDITURE) (-)$10,829.88 TOTAL CREDITS (INCOME) $38,422.20 NET $27,592.32 CLOSING BALANCE $45,688.60

S TAT E M E N T O F D E TA I L E D R E V E N U E S CATEGORY AMOUNT GRANTS $29,000.00 DONATIONS & COMMUNITY SUPPORT $9,268.01 INVESTMENT INCOME $154.19 TOTAL $38,422.20

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

INCOME (2015-2016 FY)

RESULTS

EXPENDITURE (2015-2016 FY)

S TAT E M E N T O F C O M P R E H E N S I V E EXPEDITURE CATEGORY AMOUNT ADMIN $997.89 DIGITAL $131.45 RESOURCES $166.99 INDUCTION $408.30 CONTRACTING $6,090.00 FEES $257.19 INSURANCE $1,910.70 MARKETING $378.78 TRAINING $488.58 CLOSING BALANCE $10,829.88

15

D I G I TA L & SOCIAL MEDIA Overall, there has been an increase in website engagement. 62% of visitors were first-time visitors, a similar figure to the previous 20142015 period. There has been a corresponding increase in traffic from mobile and tablet devices. Our most popular page was our “Events” page, followed by our “Meet the Team” then “Resources” pages.

The online events booking system has continued to prove a valuable resource in building scale for The Water Well Project, with a larger number of sessions being booked, to the convenience of our volunteers. Of note, increases in website activity correspond with volunteer call-out emails sent out by our Chair.

The other notable spike in our website hits correspond with an announcement of a new inductions session, or media publicity around an award or grant.

Although there was also an increase in Facebook and Twitter engagement, this remained an area for improvement for 20152016. More work will be done in 2016-2017 with a dedicated Communications & Marketing Officer and Social Media Support Officer to improve our social media presence.

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

NEW VS RETURNING VISITORS

JUN 30, 2014 - JUN 30, 2015

38.3% 61.7%

NEW VISITOR RETURNING VISITOR

JUL 1, 2015 - JUN 30, 2016

38.5% 61.5%

NEW VISITOR RETURNING VISITOR

RE AS BU OL UTS

T R E N D E D V I S I TO R P R O F I L E ( B Y DAY )

K E Y S TAT I S T I C S

DEVICE SESSIONS DEVICE SESSIONS DESKTOP JUL 1, 2015 - JUN 30, 2016 6,082 (66%) JUN 30, 2014 - JUN 30, 2015 6,217 (68%) % CHANGE -2.17% MOBILE JUL 1, 2015 - JUN 30, 2016 JUN 30, 2014 - JUN 30, 2015 % CHANGE

2,644 2,454 7.74%

TABLET JUL 1, 2015 - JUN 30, 2016 JUN 30, 2014 - JUN 30, 2015 % CHANGE

506 (6%) 490 (5%) 3.27%

(28%) (27%)

17

E VA L UAT I O N & OUTCOMES

In 2015-2016, The Water Well Project continued to collect feedback from three key groups: volunteers, community representatives (our referral base) and community participants (following the delivery of all health education sessions). This information helps our team track the growth and reach of the organisation, the impact of our sessions on the communities to which we engage, and the ways in which we can best engage and support our volunteers.

MAIN The WaterH Well Project’s online volunteer feedback E A D E R form continues to provide timely information from volunteers on their experiences of session delivery, and highlights any areas for future improvement.

This information assists with planning of volunteer training, improvement of resource boxes and enhancement of topic templates which support our volunteers to facilitate sessions. From the feedback surveys provided to volunteers to date in 2016, 75% have been completed. The information gained from these surveys indicates that our volunteers are building key communication skills

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

as well as a greater understanding in working with migrant and refugee community groups.

72% of respondents stated they have a better understanding of the health issues facing migrant and refugee groups after facilitating a session, while 75% of respondents stated they now have a better understanding of how to effectively communicate with these community groups as a result of facilitating a session. Many volunteers are also gaining firsthand experience in working with interpreters to facilitate groups, something which would not be routine in most clinical settings (58% of community sessions were delivered with the support of a professional interpreter).

Data suggests that we may still need to improve the resources made available by The Water Well Project to volunteers in preparing for sessions.

70% of respondents found the topic templates used to guide their sessions useful, and 60% described the provided resource boxes as useful to improve the interactivity of the session. These statistics suggest that more qualitative data

RESULTS may be required to assess what other valuable resources should be made available to volunteers in order for them to optimally prepare for a session.

In 2015-16, the community representative feedback form changed from a paper to online format. This has helped increase the amount of timely feedback received from this group - in 2016, we received a return rate of 54%, which is significantly higher than previous years. 89% of community representatives rated our sessions in 2016 as excellent or very good.

Finally, community participants continue to be the most difficult group for obtaining feedback.

This may be the result of several factors, including language barriers (given the forms are in English), a lack of understanding for the need for an evaluation, and time constraints. A redesign of the form to include a Likert scale (with a visual scale) seems to have improved the consistency of data collected. Where possible, volunteers

are encouraged to use the last 10-15 minutes of their session to collect feedback in the presence of an interpreter. Information from these surveys has been entered into our database and is in the process of being analysed.

The data gained from these sources assists The Water Well Project in assessing our ability to meet the needs of our community. The other important role for feedback is in providing us with data to apply for funding as well as improve our internal and external processes. Feedback is also collected for workshop sessions run for our volunteers, including the introductory Induction Session (for new volunteers) and skills workshops.

This is important to us as we believe that it is our responsibility to upskill our volunteers so that they are equipped to become effective facilitators of high-quality health sessions in a multicultural environment. These experiences may also prepare our volunteers for their day-to-day jobs as healthcare professionals in culturally diverse environments.

19

TESTIMONIALS “Excellent session for this type of group and the friendliness by all the volunteers

“The respectful

volunteers were engaged, and communicative”. “Volunteers were approachable, knowledgeable and easy to listen to”. “Fantastic support service”. “The volunteers were sensitive, well organised and was

great”.

personable”. “Visits by The Water Well Project improve not only the health and wellbeing of our families; but also increase their [attendees] knowledge about the health care

“A great session, informative and cross-culturally sensitive”. “Our families love system”.

the visits by The Water Well Project as it gives access to information not necessarily

“Clients were engaged and enjoyed the session”.

available, where they feel comfortable to ask questions”.

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

21

RESULTS

S TA K E H O L D E R S

T H E WATER WELL PROJECT

-

2016 ANNUAL R E P O R T

STAKEHOLDERS

PROGRAMS DEVELOPMENT

The Water Well Project welcomed the new position of Programs Officer to the Management Committee in 2015-16. This role plays an instrumental role in identifying opportunities and needs, as well as implementing strategies to enable successful expansion and improved delivery of The Water Well Project’s core services of delivery of community sessions. This role is supported by the Evaluation and Geelong Liaison teams.

Working in collaboration with the rest of the Management Committee, the Programs Officer role will be crucial in ensuring sustainable growth that addresses the needs of the communities.

23

S TA K E H O L D E R ENGAGEMENT External stakeholder engagement continued to be a major focus of the work of The Water Well Project in 2015-16, with the Committee establishing new relationships with a number of support organisations across metropolitan Melbourne.

Thank you to all the wonderful organisations who have provided us with the opportunity to work with your communities.

There has been increasing demand for The Water Well Project’s health education sessions, which is a testament to the hard work and commitment of our volunteer healthcare professionals and our Project Administrator.

Increasing demand for health education sessions has largely come from the establishment of relationships with new stakeholders. The following provides an overview of new organisations that The Water Well Project engaged with during 2015-16.

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

2015 - 2016

• • • • • • • • • • • •

AMES Australia Dandenong West Primary School Community Hub Bhutanese Senior Citizens’ Group Inc., Dallas Craigieburn South Primary School Holy Eucharist School, St Albans North Melbourne Language and Learning Australian Red Cross, Dandenong St Albans Heights Primary School St Albans Primary School Community Hub St Anthony’s Primary School, Noble Park Stevensville Primary School Community Hub Western English Language School – Wyndham Campus • Western English Language School – Braybrook Campus • Werribee Primary School • Young Adult Migrant Education Course, Melbourne Polytechnic.

STAKEHOLDERS Data from 2015 indicates that The Water Well Project delivers the majority of health education sessions in the City of Greater Dandenong with a total of 29 sessions (38% of all sessions). The City of Darebin received 11 (14%) sessions as did the City of Yarra. A total of 8 (10%) sessions were delivered in the City of Greater Geelong. Other local government areas (LGAs) serviced include the Maribyrnong City Council, City of Whittlesea, Wyndham City Council, City of Moonee Valley, City of Melbourne and the Melton City Council.

In 2016, the City of Greater Dandenong remains the most serviced area. New LGAs serviced by The Water Well Project in 2016 include the Brimbank City Council and the City of Hume with 5 (11%) sessions.

A strengthened relationship with AMES Australia in 2015-16 will be important in the coming years given the impending arrival of Syrian and Iraqi refugees in Victoria and Australia more broadly. AMES will play a leading role in the delivery of health and social services to newly arrived Syrian and Iraqi refugees. It is hoped that The Water Well Project will be able to positively support and contribute to their work in 2016-17 and beyond.

The Water Well Project has also been an ongoing participant in the Victorian Refugee Health Network Practice and Policy Updates. Other external organisations that The Water Well Project has been involved with include Crossing Borders, Global Ideas and the Victorian Global Health Collaboration Change.

25

SESSIONS MAPS

2016 SESSIONS BY LOCAL GOVERNMENT AREA.

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

STAKEHOLDERS 2015 SESSIONS BY LOCAL GOVERNMENT AREA.

27

REGIONAL VICTORIA In Geelong, The Water Well Project’s partnership with Diversitat, the key organisation working with refugees and migrant community groups in the region, has been instrumental in 2015-16.

The Water Well Project has been fortunate to receive a $3,000 grant from the Geelong Community Foundation to assist with expanding the organisation’s reach in the region. This will be used to engage new stakeholders, recruit and engage a volunteer base of healthcare professionals in the area, and develop resources available to volunteers to facilitate health education sessions. Furthermore, the grant will also help overcome the challenges of running The Water Well Project in a regional area such as Geelong, where in-person interpreters are difficult to access.

Discussions with Shepparton began in 2016, with a discussion for possible expansion of sessions

by The Water Well Project to this region. Further work will be undertaken in 2016-17 to determine whether delivery in Shepparton is feasible.

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

I N T E R S TAT E OPPORTUNITIES Looking forward to 2016-17, there is growing interest for The Water Well Project to expand its reach interstate. With the support of volunteers, the organisation intends to establish partnerships in New South Wales and Tasmania during this upcoming fiscal year. The aim for 2016-17 is to run pilot health education sessions in these areas with key stakeholders, who are already involved in support services for people of migrant, refugee and asylum seeker backgrounds..

Governance was identified as a priority area for The Water Well Project’s work in 201516. The Committee has been committed to, and continues to be dedicated in ensuring that all of its governance, legal standards and requirements are met. The following are a list of actions that the Committee has taken from March to September 2016: •

•

•

• •

STAKEHOLDERS

GOVERNANCE

Submitting reports to the Australian Charities and Not-For-Profits Commission (ACNC) and Consumer Affairs Victoria ( CAV).

Confirming that all active volunteers have updated Working with Children Checks and signed amended versions of the Code of Conduct and Volunteer Agreement.

Requesting for and being a successful recipient of a pro-bono risk assessment by Maddocks Lawyers; risk assessment will be completed in 2016-17.

Applying for a fundraising license in the state of Victoria (ongoing).

Producing an internal policy for Committee document retention, circulation and duplication.

As The Water Well Project expands its services interstate, the Committee will ensure that it is compliant with all governance and legal requirements across the states in which it operates.

29

VOLUNTEERS

T H E WATER WELL PROJECT

-

2016 ANNUAL R E P O R T

VOLUNTEERS

RESOURCES The resources portfolio focuses on improving materials that volunteers use to prepare for and help deliver interactive health education sessions. Resources available to volunteers include topic templates (which provide guidance on topics which may be covered during a session, interactive games, as well as useful links to prepare), and resource boxes (which contain props to enhance interactivity of sessions).

A significant proportion of the team’s ability to improve resources comes from feedback from volunteers and community members.

Due to various topic requests for community sessions, work has focused on improving topic templates for sessions relating to puberty, reproduction and dementia.

31

VOLUNTEER ENGAGEMENT The Volunteer Engagement Officer was introduced in 2015-16 and again will be an important role in enabling the successful expansion and improved delivery of The Water Well Project’s core services. This role is supported by the Resources team.

The Water Well Project held two induction events for new volunteer health professionals in November 2015 and August 2016. Together, the induction events saw 93 new volunteers inducted, bringing the total number of volunteer healthcare professionals to 411.

A greater number of nurses, midwives and allied health professionals were inducted than ever before. This multi-disciplinary team will see the organisation be better equipped to deliver higher quality health education over a wider range of subjects. It will also allow volunteers to learn from volunteers from other

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

related disciplines.

In early 2016, The Water Well Project held a Sexual Health and Mental Health workshop in collaboration with Foundation House and the Centre for Culture, Ethnicity and Health ( CEH) for our volunteers. Taking place on a Saturday morning, the workshop was an overwhelming success with fantastic attendance and engagement amongst attendees. A key aim of the workshop was to ensure that the Management Committee is appropriately trained and equipped to facilitate similar workshops into the future.

A Mental Health First Aid Course was organised for volunteer health professionals in July 2016.

However due to unforeseen circumstances this has been postponed to 2016-17. A public speaking and communications workshop is also planned for 2016-17.

33

VOLUNTEERS

35

VOLUNTEERS

VOLUNTEER OF THE MONTH Congratulations to the following volunteers (left to right, top to bottom): JUN JUL AUG SEP OCT NOV

15 15 15 15 15 15

DEC FEB MAR APR MAY JUN

15 16 16 16 16 16

Dr Dr Dr Dr Dr Dr Dr Dr Dr Dr Dr Dr Mr

Timothy Martin Leisel Trompf Bee Ng Katherine Jarosz Mitra Rahmatzadeh Amy Hoang & Rachel Kour Leisel Trompf Hemma Valluvan Maria Nguyen Sarah Beynon Bharat Ramakrishna Anup Pereira

Their profiles and tips to other volunteers are featured on our website.

T H E WATER WELL PROJECT

-

2015-2016 ANN U A L R E P O R T

Thank you to our wonderful supporters. Without your financial and in-kind contributions, we would not be able to make the contributions that we do within communities. Thank you for believing in us.

• • • • • • • • • • • • • • • • • • • • • • •

AMA Victoria Australian Government Department of Social Services Barlow Foundation Cameron Glover, Collective Spark Dr Daryl Cheng and the team at Bubbles & Briefcases Dr Georgia Paxton and the Royal Children’s Hospital Immigrant Health team Dr Lloyd Nash, Dr Rangi De Silva and the Global Ideas Forum team Dr Nadia Chaves Geelong Communities Foundation Global Consulting Group (GCG) John Nihill and the Translating Interpreting Services (TIS) team Koula Neophytou and the team at Centre for Culture, Ethnicity and Health (CEH) Maddocks Lawyers Marta Kreiser and Sonja Hood at Community Hubs Australia Miranda Lai and the Interpreter students from the RMIT School of Global, Urban and Social Studies Natasha Banchtchikov Our Founding Committee members - Dr Caitlin O’Mahony, Dr David Humphreys, Dr Kiran Manya, Dr Anna Brischetto Prof Rob Moodie R. E. Ross Trust Foundation Rebecca Pinney-Meddings Robbie Gillies and the team at Charity Tap Sue Casey, Susan George, Liz Alexander, Philippa Duell-Piening, Lauren Tyrrell, Samantha Furneaux & the team at Foundation House Wendy White

ACKNOWLEDGEMENTS

ACKNOWLEDGEMENTS

37

SPECIAL NOTE I would like like to to personally personallythank thankanyone anyonewho has ever has who taken ever antaken interest an interest in The Water in TheWell Water Project. Whether Well Project. Whether you’ve been you’ve anbeen active anvolunteer, active inductee orinductee volunteer, made a or donation; made awe donation, are extremely we grateful. are extremely grateful.

DR LINNY KIMLY PHUONG CHAIR & FOUNDER

T H E WATER WELL PROJECT

-

2016 ANNUAL 2015-2016 ANN RU EA PL ORR TEPORT

Also, I would would like like to to acknowledge acknowledge the thesupport, support, passion and and hard hard work workofofmy mywonderful wonderful committee. ThereThere committee. is a lot is a oflot hard of hard work work that goes that into running goes intoarunning not-for-profit. a not-for-profit, Particularly particularly when it’s done on when it’s top done of on a full toptime of a job, full-time part-time job, partstudy, familystudy, time and other familyresponsibilities. and other responsibilities.

We have had onehave We of our hadbiggest one of our years biggest in terms yearsofingrowth, terms with of growth, regards session to session numbers, numbers, engagement engagement as well well as asgovernance governanceand and strategy. strategy.

I cannot I cannot thank you enough for being a part of our team.

Thank you for believing believing in in my my vision, vision, and and for forbelieving in me. believing in me.

We would also like to thank Patrick Byrne, who created who created this this wonderful wonderful annual annual report. report.

We are so fortunate We are so fortunate that he that responded he responded to an advertiseto an ment on the Melbourne advertisement on the Melbourne University University student’s notice board. student’s notice board.

PAT R I C K B Y R N E L AYO U T & D E S I G N Patrick Byrne is passionate about architecture and design and is currently studying architecture at the University of Melbourne. He specialises in layout design, and has provided numerous creative solutions for organisations and companies such as the University of Melbourne, Melbourne High School, Blame Magazine, Wonderbao and more. On top of his studies, Patrick volunteered to help The Water Well Project collate this amazing annual report because of his love of helping others and believes that The Water Well Project is a fantastic organisation that has reached out to those who need it most.

39

The Water Well Project The Water Well Project

ABN 3 8 177 18 8 057 Th e Wa te r We ll P ro je c t , P.O. BOX 6218 , Ve rm o nt S o uth, Vic to ria , Au s t ra lia 3 13 3 MAIL@ TH E WATE RWE LLP ROJE CT. O R G WWW.TH E WATE RWE LLP ROJE CT. O R G