Summer 2013
A publication of the Massachusetts Credit Union League, New Hampshire Credit Union League and the Credit Union Association of Rhode Island
2013 Take GNECUS by Storm Great New England Credit Union Show Turns Five
Stories Inside:
6
Celebrating Financial Literacy Month
10
Bahamas CU Officials Visit MA
13
Auto Loan Loyalty Comes from Customer Service
Is your Credit Union’s core processor ready for retirement?
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New England Credit Union Services, LLC 800-842-1242 Massachusetts Credit Union League, Inc. www.maleague.org New Hampshire Credit Union League www.nhcul.org Credit Union Association of Rhode Island www.cuassociationri.org Daniel F. Egan, Jr., President EDITORS: Robert B. Kimmett Marguerite A. Thorsen
2013
CONTRIBUTORS: Donna M. Bevilacqua Robert Delaney Bonnie L. Doolin William F. Nagle Beverly Purtell Charlotte Whatley
page 16
Take GNECUS by Storm Great New England Credit Union Show Turns Five
Contents Table ofFeatures PUBLISHED BY
The Warren Group
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04 MESSAGE FROM THE PRESIDENT 06 CREDIT UNION NEWS
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Local credit unions make financial literacy their mission Bob Andrade Receives Award for Outstanding Service at Governmental Affairs Day Bahamas Credit Union Officials Visit Massachusetts
6
12 COMMUNITY OUTREACH – RTN Federal Credit Union Donates $50,000 to Lawrence General Hospital – Employees Complete Service Credit Union Fitness Challenge
12
13 BUSINESS SOLUTIONS
22 CREDIT UNION PEOPLE
14 GREAT NEW ENGLAND CREDIT UNION SHOW
30 CALENDAR
summer 2013 | centerpoint | 3
M E S S AG E FRO M T H E P R E S I D E N T
| by daniel f. egan, jr.
CREDIT UNIONS HOLD KEYS FOR THEIR OWN SUCCESS The key to success in serving the financial needs of families is an organizational culture devoted to meet the needs of individuals at every stage of their lives. This culture will incorporate a commitment to social responsibility into the fabric of the organization. It begins with the leadership, both board and management, that is committed to meeting the needs of both the individual stakeholders in the organization as well as the entire community it serves.
F
or credit unions, the stakeholders are the members of the financial cooperative that participate in and benefit from the wellbeing of the institution. It means savers and borrowers, young people and seniors, low-wealth and high-wealth households all must be considered in the process of determining what is best for the stakeholders. In addition, it requires a commitment to the community and support of local initiatives that benefit the community and the people in that community. Cooperation is the cornerstone of everything that the credit union does, both for its members and its community. Members benefit from the cooperation of savers and borrowers in providing the financial benefits necessary to operate the credit
4 | centerpoint | summer 2013
union. Collaboration with other community organizations is necessary to identify the needs of the community. Cooperation is necessary to maximize resources to address the identified needs. The commitment to cooperation and collaboration, as part of the credit union culture, is what makes credit unions unique in today’s financial marketplace. These are the qualities that draw people to a financial institution. The credit union difference is that the only stakeholder that needs to be served is the member. This single fact, as it is incorporated into the cooperative and collaborative culture of credit unions, is the key to sustainable success.• Daniel F. Egan, Jr., president
C R E D I T U N I O N N EWS
LOCAL CREDIT UNIONS MAKE FINANCIAL LITERACY THEIR MISSION
Students chat with volunteers from Enterprise Car Rental at the transportation booth before moving on to the lending booth.
Mass Bay CU staff member talks with a student about the importance of saving.
(Front row, left to right) Katherine Sipala, Narragansett superintendent of schools; Gina Raimondo, Rhode Island general treasurer; Keith Ranaldi, Narragansett School Committee; Steve White, WCCU president and CEO; and Kim Gates, WCCU school program specialist, joined the Narragansett sophomore students, seated behind, as they received their certificates for the EverFi program.
6 | centerpoint | summer 2013
MASSACHUSETTS CREDIT UNIONS CELEBRATED FINANCIAL LITERACY MONTH April is National Financial Literacy month and many credit unions joined in the celebration with activities aimed at educating young people so that they are better prepared to make good financial decisions. A number of Massachusetts, New Hampshire, and Rhode Island credit unions took part in these events. Three Boston credit unions got behind a major Reality Fair held at Roxbury Community College’s Reggie Lewis Center in Boston on April 11, while six Fitchburg area credit unions produced a fair for middle and high school students in a donated ballroom at the Sheraton Four Points Hotel in Leominster on April 23. THREE BOSTON CREDIT UNIONS JOIN TOGETHER TO HELP PRESENT REALITY FAIR Three credit unions were among the organizers and sponsors of this event: City of Boston Credit Union; Metro Credit Union, Chelsea, MA; and Mass Bay Credit Union, Boston, MA. In addition, the credit unions played an active role in the development of the event and had people on site volunteering to help the students get the most out of the event. The day began with a welcome by Undersecretary of the Office of Consumer Affairs and Business Regulation Barbara Anthony. She greeted the participants, over 180 young people from four Boston high schools. East Boston High School, English High School, Madison Park High School, and John D. O’Bryant High School were involved in this event. It was the culmination of a three-session, in-class, learning experience that addressed topics like borrowing, savings, fraud prevention, and budgeting. The educational value of this type of event cannot be overstated, according to Robert Cashman, president and CEO of Metro Credit Union. He stated, “Holding a Reality Fair is a great way to expose high school students to
the reality of budgeting and planning prior to graduating and being on their own. When you see the acknowledgement in a student’s face that financial decisions are important and do affect their daily lives, it is instant gratification that the Fair is worthwhile and an effective tool in preparing for the real world. That is why Metro is a proud supporter of and participant in the Fair.” John Thomas, president and CEO of Mass Bay Credit Union, spoke about the value that the entire community derives from financial education, “We’re very proud of our involvement in the Boston Reality Fair. The Fair strengthens our community by giving these high school students essential, ‘real world’ financial tools to prepare them to be more capable and financially responsible adults.” As in life, those who successfully manage their finances during the course of the Reality Fair will have the chance to achieve rewards. Students had the chance to earn points throughout the day’s exercises by saving money and answering questions properly. The points earned chances in a drawing at the event’s conclusion. The grand prize was lunch with Treasurer Grossman at the State House for a group of students. City of Boston Credit Union President and CEO Dan Trombley indicated that the unique experience of assuming an adult “financial life” brings a personal understanding of the kind of impact that financial decisions have. He said, “It’s a fun and meaningful experience for the students and, hopefully, provides them with a peek into the future, emphasizing the importance of making good financial decisions. Their future financial success will ensure our future financial success, a worthy goal by any definition and one that my credit union will continue to support.” The day concluded with a play called Money Matter which was put on by a group called Youth Underground. SIX FITCHBURG AREA CREDIT UNIONS PARTNER TO HELP 700 STUDENTS PREPARE FOR FUTURE The CU4 Reality Financial Literacy Program encompasses “real life” topics taught
Students from Clinton High School get assistance from Workers’ Credit Union’s Herb White on selecting a car at the CU 4 Reality Financial Literacy Fair at the Four Points by Sheraton in Leominster.
Renee Bennett of New Hampshire Federal Credit Union assists students with cell phone plans.
throughout the year at participating schools with the finale being a much-anticipated, oneday CU4 Reality Fair™. The event was held in the Grand Ballroom graciously donated by the Sheraton Four Points of Leominster. The Fair was a year-long collaboration of Fitchburg Federal Credit Union, (a division of Webster First Federal Credit Union), Fitchburg, MA; GFA Federal Credit Union, Gardner, MA; Hanscom Federal Credit Union, Hanscom Air Force Base, MA; IC Federal Credit Union, Fitchburg, MA; Leominster Credit Union, Leominster, MA; and Workers’ Credit Union, Fitchburg, MA.
Nearly 700 middle and high school students participated in the program. “The program’s success is mainly due to the hard work and dedication of the teachers involved,” said Jennifer Maguy of IC Federal Credit Union, “without them, this would not be possible.” NEW HAMPSHIRE CU4REALITY™ IS A RITE OF SPRING The New Hampshire Credit Union League (NHCUL) in partnership with America’s Credit Union Museum (ACUM), located in Manchester, NH, has led the charge in Continued on page 8 summer 2013 | centerpoint | 7
C R E D I T U N I O N N EWS
BOB ANDRADE RECEIVES AWARD FOR OUTSTANDING SERVICE AT GOVERNMENTAL AFFAIRS DAY At the Credit Union Association of Rhode Island’s (Association) Annual Governmental Affairs day on January, 24, Association Chairman Ellen Ford, president of People’s Credit Union, Middleton, RI, made a special presentation to Bob Andrade, executive vice president of Pawtucket Credit Union, Pawtucket, RI, and a long-time member of the association’s board of directors. The Association’s Governmental Affairs event is an occasion at which members of the Rhode Island credit union community meet with members of Rhode Island’s legislative community to get to know one another and each other’s views on an informal basis. This event has regularly attracted numerous lawmakers and political leaders. This year, that included Gov. Lincoln Chafee and Lt. Gov. Elizabeth Roberts. In making the presentation, Ford said, “For the past 15 years, Bob Andrade has been a driving force behind the de-
velopment of a dynamic approach to political activism in the Rhode Island credit union community. His conviction that the credit union community must invest in the future by staying engaged with lawmakers and the political process is evident in his efforts, whether at the State House or in the Halls of Congress.” Among the many accomplishments that the award recognizes is the fact that, for the past 15 years, through Bob’s efforts, the Credit Union Association of Rhode Island has surpassed its fundraising goals for the Credit Union Legislative Action Council, the federal political action committee for the Credit Union National Association. The award, which was awarded for the first time and which will be awarded periodically when an individual exhibits outstanding leadership in Rhode Island credit union political action, was also named in honor of Andrade. •
Local Credit Unions make Financial literacy their Mission Continued from page 7
educating New Hampshire school children on basic financial literacy through the CU 4 Reality™ Financial Education Program – in part, with Financial Literacy Month events. The goal of the CU 4 Reality™ Financial Education Program is to teach students the basics of spending, budgeting, credit and savings, with the use of a classroom guide, that can be tailored to educate elementary, middle, and high school aged students. The goal is to establish good financial habits at a young age – habits that will last and benefit them for a life time,” said Peggy Powell, executive director of America’s Credit Union Museum. The curriculums’ culmination is the CU 4 Reality™ Financial Education Fair. The CU 4 Reality™ Financial Education Fair itself is a group event in which the students choose a fictitious ‘financial life’ (a job and an income) and they must determine how they are going to budget for needs and wants. “Tough choices have to be made,” stressed Powell. In April alone approximately 1,700 students from the following communities – Londonderry, Portsmouth, Nashua, Derry, Concord, Berlin, 8 | centerpoint | summer 2013
Gorham, and Manchester participated in CU 4 Reality™ Financial Education Fairs. For 2013, the NHCUL predicts that more than 4,500 students will be reached via 35 participating schools. RHODE ISLAND CREDIT UNIONS MAKE EDUCATING YOUTH A PRIORITY The credit unions of Rhode Island embrace the idea of providing financial education to the state’s youth in a big way. Westerly Community Credit Union and People’s Credit Union have gotten behind the Rhode Island Financial Scholar Program which uses the EverFi online learning system. These credit unions have worked with local school districts to implement it in communities that they serve. The platform is aligned to state standards and consists of 10 modules covering critical financial literacy topics such as budgeting, credit health/scores, insurance, student loans, mortgages, taxes, and saving and investing. “Educating today’s youth on financial literacy is a priority at People’s Credit Union.
It’s extremely important to learn the value of money at a young age and we are happy to provide a program that can do that,” commented Ellen Ford, People’s president & CEO. Other credit unions are using the CU4Reality™ program to provide students with a dose of “real life.” Dexter Credit Union held a fair that attracted 70 students and provided a robust financial learning experience. Pawtucket Credit Union’s 10th Annual Real World Day was put together with the help of a number of partners: Money Management International, Andrews Nationwide Insurance, RI Housing, URI Continuing Ed., United Way of RI, Secretary of State’s office, Gabriel Martinez, Joe Walecjko, Sandy Smith, and NRIT. Over 500 students that participated from the following schools: Barrington, Bishop Feehan, Central, Cranston (East and West), Davies, East Greenwich, Lincoln School, North Providence, Pilgrim, Shea, Toll Gate, Tolman, and Warwick Vets! Plus Providence, Northern RI, and RI Transition Academies! •
JOHN LEONARD, CPA, PRINCIPAL FINANCIAL INSTITUTION AUDIT & ASSURANCE
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C R E D I T U N I O N N EWS
BAHAMAS CREDIT UNION OFFICIALS VISIT MASSACHUSETTS
• • • • • • • •
The group included prominent members of the Bahamas credit union community: Leroy Summer, assistant general manager, Teachers & Salaried Workers CU Charlene Stuart, executive assistant, Teachers & Salaried Workers CU Bertram Dorsett, financial officer, Public Workers CU Anita Collie, executive assistant, Bahamas Law Enforcement CU Pauline Burrows, general manager, Grand Bahama CU Kimberly Russell, operations supervisor, Grand Bahama CU Bryan Butler, loans manager, Bahama Islands Resorts & Casino CU Stephanie Missick-Jones, general manager, Bahamas Co-operative League
A group of eight credit union executives from the Bahamas traveled to Massachusetts for a four-day, educational exchange as part of an ongoing partnership with the Massachusetts Credit Union League and the Bahamas Cooperative Credit Union League. The trip, which was coordinated by the World Council of Credit Unions, took place from April 21 through 25. The ongoing relationship between the Bahamas Cooperative Credit Union League and the Massachusetts Credit Union League has proven to be mutually beneficial, according to Rob Kimmett, senior vice president of marketing for the Massachusetts Credit Union League, who stated, “Over the past eight years, we have had seven different educational exchange visits, in Massachusetts and in the Bahamas. Each one has produced great insight for the credit unions of each country.” He went on to say, “We are able to help our Bahamian friends with information about product development, strategic best practices, and new communications techniques. They help us understand the value of our cooperative roots and provide us with a fresh way to look at the business.” 10 | centerpoint | summer 2013
During their visit, the group was able to take advantage of two major credit union events taking place that week. One was the CU4RealityTM Fair at the Sheraton 4 Points Hotel in Leominster, MA. This fair is put on by six credit unions and attracted over 700 middle school students from north central Massachusetts. The CU4RealityTM financial education curriculum greatly impressed the visitors and they left with the materials necessary to implement a fair in their country. Later that day, they traveled to Lowell to visit Jeanne D’Arc Credit Union to learn about the extensive program of financial education services that this credit union provides to the community. A presentation of Jeanne D’Arc’s financial education program was given to the delegates by Vice President-Financial Education AnneMarie Bisson and Senior Vice President-Chief Marketing Officer Michelle Silveira. Members of the group asked a myriad of questions, seeking information that will help them better serve the members of their own credit unions in the Bahamas. The other big event that the group had the chance to participate in was the Great New England Credit Union Show on April 24 at the
Holiday Inn in Boxborough, MA. The show attracted hundreds of credit union officials and suppliers who networked and participated in numerous education sessions. The visitors came away with a wealth of information about cutting edge ideas and techniques. On the first and the last day of the visit, the group visited the League offices in Marlborough, MA, and participated in a series of workshops and discussions designed to meet educational objectives that had been established in advance of the trip. On Monday, League President Dan Egan welcomed the group and spoke with them about the services that the League provides to credit unions. He then went on to provide an overview of best practices in legislative and regulatory advocacy. Chief Operating Officer Bonnie Doolin followed with a look at governance principles with a special emphasis on how governance issues impact staff members. Charlotte Whatley, vice president, compliance services, finished up the day’s program with a discussion of best practices in compliance. Despite the fact that the specifics of credit union legislation, governance, and compliance are markedly different in the two countries, the day’s programs, with an emphasis on practices and procedures, found much common ground. The final day of the exchange was Thursday, April 25, and that was reserved for marketing. Jon Reske, vice president of marketing for UMassFive College Federal Credit Union, Hadley, MA, joined the visitors and facilitated a workshop on branding and the integration of cooperative principles in financial marketing. UMassFive College has had a great deal of success using this positioning strategy and it was particularly on target for the Bahamian credit union officials as their organizations identify very closely with cooperative principles and the other cooperative businesses that do business in the Bahamas. This session concluded the scheduled events for the fast-paced visit. Fortunately, there was a little time for recreation and networking. •
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C O M MU N I T Y O U T R E AC H
RTN FEDERAL CREDIT UNION DONATES $50,000 TO LAWRENCE GENERAL HOSPITAL
Carrie Salvucci, Lawrence General Hospital (LGH); Elizabeth Hale, LGH; Arthur Osborn, Jr., board chairman, RTN Federal Credit Union; Dianne J. Anderson, LGH; Richard Wright, RTN; Nicole James, RTN; Peter Cole, RTN board member, quality review specialist, LGH; and Nancy Correa, LGH. PHOTO CREDIT: Photo by Frank J. Leone, Jr. /
RTN Federal Credit Union, Waltham, MA, donated $50,000 to Lawrence General Hospital (LGH) to assist in establishing a highfidelity Team Training and Simulation Lab. The $150,000 lab will feature four Laerdal training simulators in a fully equipped two-bed hospital room, along with an observation room, and small debriefing area. The planned simulators include both adult and pediatric simulators with pre-programmed scenarios, a birthing simulator, and a nursing simulator. Nearly every clinical scenario across LGH will be able to be replicated in the new facility. The new lab is scheduled to open later this year.
“RTN is pleased to support Lawrence General Hospital and its mission to provide local, high-quality, medical care,” said Richard E. Wright, treasurer and CEO of RTN Federal Credit Union. “We are proud to continue our collaborative partnership, and our mutual goals of serving the needs of the community.” “With this new facility on site at LGH, we will now be able to offer our local providers easier access to advanced clinical training never before available locally,” says Dianne J. Anderson, president and CEO of Lawrence General Hospital. “I cannot thank RTN Federal Credit Union enough for their generous support to help make this dream come true for us.”
Special to the Eagle-Tribune
EMPLOYEES COMPLETE SERVICE CREDIT UNION FITNESS CHALLENGE
Many of the 250 Service Credit Union employees who successfully completed the Fitness Challenge proudly display the donation to the American Heart Association.
Service Credit Union, Portsmouth, NH, employees helped to support the American Heart Association and became physically fit by participating in a month-long Service Credit Union Fitness Challenge. 12 | centerpoint | summer 2013
The Fitness Challenge was a Service Credit Union effort to promote a heart healthy lifestyle amongst its employees as well as raise money for the New Hampshire American Heart Association.
Service Credit Union donated $50 per employee who completed the Fitness Challenge. To be eligible for the Service Credit Union Fitness Challenge, more than 250 employees signed up to perform at least 20 minutes of exercise three times a week for four weeks. In early February, Service Credit Union donated more than $3,000 to the American Heart Association as part of National Wear Red Day. This is the fifth year the credit union contributed to the organization. Service Credit Union posted the employees’ progress on the Service Credit Union facebook page at www.facebook.com/ServiceCreditUnion. Karen Benedetti, Service Credit Union vice president of marketing, said, “The fitness challenge was an excellent way to commit to physical fitness. It personally inspired me to make full use of the employee gym and walking trails.” Benedetti represented the credit union for the check donation to the American Heart Association.•
BUS I N E S S S O LU T I O N S
CREDIT UNION AUTO LOAN LOYALTY STEMS FROM GOOD CUSTOMER SERVICE New Report Examines Credit Union Members’ Choice of Auto Lender By Kate Scoptur Auto loan loyalty stems from intangible loan factors, such as good customer service, ease of contacting the lender, and lender responsiveness, than from more quantifiable loan factors, such as interest rates and down payment requirements, according to a new report from the Filene Research Institute. “Predicting Members’ Choice of Auto Lender: Borrowing from Credit Unions or Elsewhere?” report and infographic, supported by a grant from Enterprise Car Sales, is Filene’s latest examination of the consumer auto loan market. Written by Luis G. Dopico, PhD, of Macrometrix with a foreword from Filene Research Diredtor Ben Rogers, the report explores predictive factors of whether members choose their credit union or another financial institution for their auto loans. “This research provides insights to help credit
unions maintain and grow their auto loan portfolios,” said Brooke Gilchrist, national business development manager for Enterprise Car Sales. “With 14.8 million units sold at the end of 2012, auto sales are creeping back toward pre-recession levels. Credit unions can and should take advantage of this expanding market.” While credit unions’ share of consumer auto loans grew from 13 percent in 1986 to 20 percent in 2011, 24 percent of the 6,329 credit union members surveyed during the summer of 2012 still chose other lenders for their auto loans. The research shows that the best predictors of members’ choice of auto lender include more intangible aspects of the lender–borrower relationship in members’ past auto loans. Members placing more importance on customer service are far more likely (by 41 percent) to choose a credit union for their auto loans. Similar increases exist for
ease of contacting the lender (40 percent) and lender responsiveness (38 percent). Interest rates and down payment requirements are far less useful predictors. Members’ satisfaction with and commitment to credit unions has little effect on auto lender choice. The report also revealed that members overwhelmingly prefer electronic communications from their credit unions, but choice of media doesn’t substantially affect auto lender choice. • Kate Scoptur is a brand manager at the Filene Research Institute, an independent, consumer finance think and do tank dedicated to scientific and thoughtful analysis about issues affecting the future of credit unions, retail banking and cooperative finance.
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summer 2013 | centerpoint | 13
Great New England Credit Union Show
TURNS FIVE, CELEBRATES IN STYLE By Laura Alix More than 650 credit union professionals gathered at the Boxborough (MA) Holiday Inn ate last month for the fifth annual Great New England Credit Union Show, produced in partnership with the Massachusetts and New Hampshire Credit Union Leagues, the Credit Union Association of Rhode Island, and The Warren Group. They enjoyed a day of food, networking, and industry insights. They met and chatted with the more than 70 vendors and sponsors on the show floor. And, when all was said and done, they took home new insights and some nice prizes, too. The day kicked off with the Rising Stars Breakfast, which honored a baker’s dozen of up-and-coming industry leaders – their stories, and photos from the event, can be found on the following pages. Afterward, attendees broke into panels and sessions to gather tips and tricks they might bring back home. One of the first panels of the day covered “Keys to Effective Automotive Lending.” As the economy recovers, so do auto sales, and three New England credit union executives shared their tips for improving auto sales, from finding a niche in the market (like first-time car owners or previously used cars) to cultivating good dealer relationships. Tom Weaver, senior vice president and chief lending officer of Northeast Credit Union, later stopped by The Warren Group’s podcast booth to share some of his insights with anybody who may not have made it to the panel.
Other discussions throughout the day focused on a myriad of topics like core processing conversions, Small Business Administration lending, retirement planning, and going wireless. At the invitation-only Leadership Luncheon, former National Credit Union Administration (NCUA) Chairman Dennis Dollar shared his insights about the financial services industry after TARP, bailouts, NCUSIF premiums, and corporate losses. The podcast booth was busy and bustling. Warren Group employees chatted with credit union executives, technology pros, and industry experts on a wide range of hot topics of the day. (To hear those sessions, visit http://tinyurl.com/cvu63uf.) For example, Rick Littrell, chief growth officer with Winbrook, chatted about some innovative new uses for e-books. Trecia Marchand, vice president of marketing and business development at Pioneer Valley Federal Credit Union, stopped by to say hello, chat about Pioneer Valley’s upcoming anniversary and talk about the wonderful time she had at this year’s Great New England Credit Union Show, commenting, “It’s like a big reunion!” The day wrapped up with a raffle, and a handful of lucky credit union pros walked away with gift cards, Kindles, and even a flat-screen television. • Laura Alix is a staff writer for The Warren Group, publisher of CenterPoint.
Summer.2013| centerpoint | 15
The Rising Stars Breakfast, held before the main GNECUS event, honored 19 high achievers in the three-state credit union universe. Olympic Gold Medalist Tim Daggett gave a speech noting not only the demands of Olympic competition, but also, with wry humor, an athlete’s volatile emotional currency with the sports audience. He’s down! We knew he’d never make it. He’s up! We always knew he could do it. The speech drew knowing laughs from the audience.
The Leadership Luncheon speaker was Roberta MacDonald of the Cabot Creamery Collaborative, who spoke of the advantages of teaming with other co-operative initiatives in the local community to enhance a credit union brand. General Session Keynote speaker Richard DeKaser of the Parthenon Group LLC spoke of the economy, devoting particular attention to the housing market. The event and its sessions highlighted both the strength and the potential of the credit union movement.
Name: Vyrik Eng
Name: Laura C. Cummings
Age: 27
Age: 32
Title: Senior Financial Analyst
Title: VP, Administration & Electronic Operationsr
Credit Union: Jeanne D’Arc Credit Union
Credit Union: AllCom Credit Union
Credit Union Location: Lowell, MA
Credit Union Location: Worcester, MA
Town of Residence: Salisbury, MA
Town of Residence: Holden, MA
What do you consider the highlight of your career so far? Having the opportunities to utilize my skills, experiences, and knowledge to do my job to the best of my abilities, and having it being acknowledged by my employers and family. I started as a teller/member service representative, then was promoted to financial risk analyst, and now I am currently a senior financial analyst. It’s a great honor to be able to move up the ladder within the organization and I feel empowered when my experiences are acknowledged through my promotions. Tell us about your community involvement. I have been involved with a non-profit organization called the Angkor Dance Troupe in Lowell since I was 12 years old, learning classical, folk, and the monkey dances. In 1999, I was one of four monkey dancers who performed at the White House for former President Bill Clinton and the president’s Committee of the Arts and Humanities, when the troupe was accepting the Coming Up Taller Award. I’ve learned great cultural values and the history of different dances of Cambodia during my involvement, and I currently serve on the Angkor Dance Troupe’s board of directors as the treasurer. I was recently accepted to serve on the Lowell Community Public Charter School Friends’ board of directors. The reasons I want to be involved in these non-profit organizations are because I want to give back to the community by being a role model to our youth. I believe these life-changing non-profit organizations make a difference in the lives of others and provide invaluable contributions to our inner city youths. What do you consider your biggest success? One of my greatest successes so far was being the first in my family to put myself through college and graduate with a bachelor of science in business administration, concentrating in accounting. I am continuing my education by pursuing a master’s degree in business administration and work on obtaining a certified public accountant license in Massachusetts. But, my biggest successes are becoming a great leader, role model, and mentor to my siblings and youth within the community. What attracted you to working with a credit union? The reasons that attracted me to working with a credit union were the environment, the culture, and the people within institution. I believe credit unions in general serve their members like family and care about the financial needs of every member who walk in the door. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? After about five or six years working for Jeanne D’Arc Credit Union, one of the best things about working in the credit union community was being able to get involved and give back to the whole community. It felt great to be part of such an amazing organization that not only served our members, but also served the community, by participating in charity events, donations, and corporate sponsorships.
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What do you consider the highlight of your career so far? The highlight of my career was my decision to remain at AllCom Credit Union upon graduating from college. I worked part-time for several years through high school and college, and our CEO urged me to interview at other companies to explore all opportunities before making a decision. I interviewed at several large investment banking firms and knew immediately that I didn’t want to be a small fish in a big pond. It became obvious that it was going to be difficult to leave AllCom after having lived and breathed the philosophy of people helping people and members always coming first. It was the best decision that I ever made. Tell us about your community involvement. I volunteer at Plumley Village providing tax preparation support to low-income Worcester residents through the IRS sponsored Volunteer Income Tax Assistance Program. I also provide financial literacy, budget, credit counseling, identity theft and financial scam prevention training to local adults and students at Plumley Village and the Worcester Community Action Council. In addition, I organize fund raising activities for our staff to benefit New Hope and Veteran’s Inc., and serve as the vice president of the Central MA Chapter of the MA Credit Union League. What do you consider your biggest success? My biggest success is having been able to put AllCom in a position where we are able to effectively manage our responsibilities as they relate to compliance, never using our size and limited budget as an excuse. We take our responsibilities seriously and pride ourselves in doing things the right way. This has become increasingly difficult as a small credit union whose resources are stretched so thin; yet we have earned the respect of our peers who look to us as a resource and rely on the expertise and assistance that we provide. What attracted you to working with a credit union? When I first started working at AllCom, I was 15 years old. I had no clue what a credit union was – all I knew was that I had a summer job and it had air conditioning! However, I learned that it was a great place to work and I loved the familiar atmosphere. As a credit union, we have an easier time navigating through the red tape and I am able to help a member quickly if a problem arises. All of our employees are empowered to be problem-solvers and have direct access to the actual decisionmakers. This is so critical if we want to improve a procedure or process that is just not working – we don’t have to jump through hoops to make it happen. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? I love that I have built a network of colleagues that work together to help each other stay informed. I can pick up the phone to ask for assistance on a compliance matter, a policy or best practices on the implementation of a new product. There is a sincere desire to collaborate and cooperate that is inherent in our industry and really sets us apart from others.doing what is in the best interest for their members that attracted me to the opportunity and that is still true today.
Name: Debra Lee Surface
Name: Elisabeth Mulcahy
Age: 29
Age: 25
Title: Marketing Manager
Title: Branch Manager, Assistant Treasurer
Credit Union: St. Jean’s Credit Union
Credit Union: Jeanne D’Arc Credit Union
Credit Union Location: Lynn, MA
Credit Union Location: Methuen, MA
Town of Residence: Newburyport, MA
Town of Residence: Lawrence, MA
What do you consider the highlight of your career so far? Building, expanding and teaching our financial literacy program. In 2010, we began teaching in the Lynn Public Schools as the pilot for the CU4Reality Elementary Education program. We initially set out to provide financial education to three fourth- and fifth-grade classrooms. This past academic year we expanded to include three sixth-grade financial strategies classes in the Revere Public Schools, and are planning to include high school courses at two schools in these districts for the upcoming fall semester. Tell us about your community involvement. I serve on a variety of boards and committees, including the Massachusetts Coalition for the Homeless board of trustees, MA Credit Union League Social Responsibility Committee, and the Salem State University Alumni board of directors. Through our St. Jean’s Community Outreach Project, I also organize various credit union-wide drives and community service activities, and I am the head varsity cheerleading coach at my alma mater, Bishop Fenwick High School. What do you consider your biggest success? I believe that the everyday successes are the biggest ones! When I sit with a child in one of my classes and they understand how to balance their check register for the first time, or when I meet with a member for a personal budgeting session and assist them in refinancing their auto loan so they can save on their monthly payment, that is success! What attracted you to working with a credit union? The ability to make a difference in the lives of our members is what attracted me to working with my credit union. I have grown up in the credit union industry. While I have always had a strong sense of service, it was not until I began working with my credit union that I realized where that passion for helping others came from. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? The people and the work that we do! The credit union community is unlike any other industry. We truly embrace the cooperative spirit and work collaboratively to not only create awareness about the movement, but to support each other to be sure that our members are the top priority. Whether it be through a network to share ideas, or a co-sponsored program in the community, we work together to ensure that the outcome is the best it can be! And, we always have a spectacular time doing so!
What do you consider the highlight of your career so far? When I was given the opportunity to run our Methuen branch at the age of 23, that was a huge achievement and honor for me. When I was 18 and first got into the credit union world I made a goal for myself to achieve the position of branch manager by 25, provided I felt prepared and had been coached and guided in the right direction. At the time, a lot of people around me didn’t think that was a realistic goal, but I believed I could do it with guidance and hard work. Tell us about your community involvement. I really enjoy being part of an organization that believes community involvement is an integral part of our mission. Over the years I’ve had the opportunity to be involved with initiatives facilitated by Girls Inc. Annually, Girls Inc. sends a few middle school aged girls to tour and shadow employees at our main office. Having the chance to show them opportunities exist and hard work pays off is really rewarding for me. Individually, I’m a part of the Greater Lawrence Young Professionals Network; a group of young people committed to inspiring change within our community and facilitating involvement from anyone interested. What do you consider your biggest success? I feel my biggest success is playing the lead role in outlining what “success” means and consistently engaging my team to achieve that every day. I can’t take credit for their individual drive and commitment to going above and beyond, but I do put a lot of energy in to setting clear but high standards, tracking results and acknowledging and rewarding their efforts. What attracted you to working with a credit union? In high school I was dead-set on going in to the criminal justice field, but I needed a job to pay for school, so I accepted a teller position at a local credit union and took classes at night. Within a short time I realized that I had found something really special.Talking to people about achieving dreams by making smart financial choices became extremely rewarding and satisfying. It was an experience that resonated with me so strongly that I began taking an interest in business courses and eventually changed my major. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? What I like most about the credit union community is the “people helping people” philosophy is not only directed externally towards members, but also internally between co-workers. People are willing to share their knowledge and expertise more freely in this collaborative environment than some of the more rigid, bottom-line, stock holder driven industries.
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Name: Ellen Coughlin
Name: Joshua Rakiey
Age: 33
Age: 37
Title: Human Resources Manager
Title: Senior Mortgage Officer
Credit Union: Leominster Credit Union
Credit Union: Hanscom Federal
Credit Union Location: Leominster, MA
Credit Union Location: Burlington, MA
Town of Residence: Sterling, MA
Town of Residence: Pepperell, MA
What do you consider the highlight of your career so far? Becoming a manager is the highlight of my career so far. I joined the human resources department in 2004 as an entry level representative. I took every opportunity I could to grow and develop as an HR professional and became the human resources manager seven years later.
What do you consider the highlight of your career so far? One of the many highlights of my career was receiving the Cushman Award (employee of the year) last year, here, at the Hanscom Federal Credit Union. It is a very prestigious award to win and something that I had aspired to since joining the credit union and learning of it.
Tell us about your community involvement. I have been involved with VITA (Volunteer Income Tax Assistance), Habitat for Humanity, Relay for Life, Junior Achievement, Community Reading Day, and I am LCU’s site coordinator for the American Cancer Society’s Daffodil Days. I am a member of the North Central Massachusetts Chamber of Commerce’s HR Council, Massachusetts Credit Union League’s HR Network, Northeast Human Resources Association, and the Society for Human Resources Management.
Tell us about your community involvement. I’m constantly conducting free mortgage seminars to educate current members and potential members on the ever-changing mortgage market. I, like my parents, am an educator. I also provide expertise and guidance to family and friends whenever I am approached about the mortgage process.
What do you consider your biggest success? Getting my master’s degree in human resources management from Emmanuel College is my biggest success. Education has always been important to me and obtaining a master’s degree was a personal goal I set for myself. What attracted you to working with a credit union? I was attracted to LCU because it was local and involved in my community. I was a member before I became an employee, and had always received excellent service, so I knew it would be a great place to work. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? I like knowing that we are truly helping others by doing the right thing for our members and communities.
What do you consider your biggest success? On a personal note, my biggest success would be my daughter, Alaina, and marriage to my wife, Jennifer. In the professional arena, one of my biggest successes has been to earn a reputation at Hanscom Federal as an employee who provides exceptional customer service not only to our members, but also to my fellow co-workers as well. What attracted you to working with a credit union? When I was first approached about applying for the job, I was instantly excited. I had always been a member of a credit union and had always respected the way they conduct business. It was their reputation for doing what is in the best interest for their members that attracted me to the opportunity and that is still true today. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? Since joining Hanscom, one element that I find to be unlike any other organization that I have worked for is the sense of family. The environment in which we work fosters that type of relationship and I greatly appreciate being a part of it.
Congratulations Bryce!
From your Navigant Credit Union family. Bryce Jackson, AVP Branch Manager 2013 Rising Star Award Recipient
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Name: Bryce Bennett Jackson
Name: Maria Porto
Age: 41
Age: 36
Title: Assistant Vice President, Branch Manager
Title: Business Development Director
Credit Union: Navigant Credit Union
Credit Union: Hanscom Federal Credit Union
Credit Union Location: Smithfield, RI
Credit Union Location: Hanscom Air Force Base, MA
Town of Residence: Providence, RI
Town of Residence: Pelham, NH
What do you consider the highlight of your career so far? I consider the highlight of my career to be the cultivation of many successful relationships and the development of my business skill set. I am a team player, key contributor to my credit union, honest financial partner, effective relationship builder, and trusted leader.
What do you consider the highlight of your career so far? I am very proud of the woman that I have become, thanks to my wonderful parents and husband. I am honored with the title of “director,” but, most importantly, being a full-time working woman, mom, and wife is the highlight of my career, because I have been able to “do it all.”
Tell us about your community involvement. Volunteerism is an important part of my life. I am proud to support family, colleagues, and friends in their community efforts as well as volunteer my time with numerous community groups. Currently, I am involved as a member of the Cumberland High School Business Advisory Board; a wish granter for A Wish Come True Inc.; and board member of the Blackstone River Watershed Council.
Tell us about your community involvement. As an immigrant’s daughter, I continue to help those who are in need of translation. Knowing two languages has assisted me in my personal life and work life. As a result, I have found it very important to teach the children of today another language, and I have been involved in language studies for young children.
What do you consider your biggest success? Being able to build a motivated team and lead by example. What attracted you to working with a credit union? I had the opportunity to start my credit union career as a relationship manager with CUNA Mutual Group. Upon graduating from CUNA Management School, I was attracted to the opportunity of becoming a retail branch manager and developing a branch of young professionals, building relationships with businesses and taking part in community groups and programs. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? I appreciate the opportunity provided each day to make positive financial differences in the lives of Navigant Credit Union members. The credit union community has provided me the foundation to build my leadership skills, further my education, and develop a nationwide network of colleagues who share ideas to promote greater credit union success.
Mychelle Phillips
What do you consider your biggest success? My biggest success is being the first in my family to graduate from college. Although I was born in the United States, English is not my first language. My parents immigrated to America in the ’70s to give their future children a better life. My parents have always taught me to strive for the stars and that not going to college was not an option, but that I was to always remember my roots and to help those in need, regardless of who I became. What attracted you to working with a credit union? I have worked in a credit union since my high school years and love it. It’s my second home. I find credit union employees to be very close. We are always there for each other, no matter what, and to me, that means more than anything. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? As a credit union employee, I feel like I am part of a family. Credit unions help other credit unions and don’t feel threatened by others. We don’t compete with each other. If anything, we help each other to make credit unions the financial institution of choice.
Ellen Coughlin
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Name: Traci Michel
Name: Sean Capaloff-Jones
Age: 29
Age: 26
Title: AVP, Process Improvement Manager
Title: Manager of Member Outreach
Credit Union: Metro Credit Union
Credit Union: UMassFive College Federal Credit Union
Credit Union Location: Chelsea, MA
Credit Union Location: Hadley, MA
Town of Residence: Haverhill, MA
Town of Residence: Hadley, MA
What do you consider the highlight of your career so far? I was very proud to secure my Certified Associate in Project Management designation; it is the first of several steps in establishing myself in a project management role and it required long hours of study and months of dedication to see it through. Tell us about your community involvement. I am the race director for an annual 5K road race in Salisbury, MA (Evelyn’s Run for the Roses, sponsored by the Winners Circle Running Club). We raise money each year for women’s shelters in Newburyport and Portsmouth (Jeanne Geiger Crisis Center and A Safe Place). The event typically draws about 300 runners and we are celebrating our 24th annual race this year. In addition to the race, I have participated as a tax preparation volunteer and find it incredibly rewarding to work with the VITA program. What do you consider your biggest success? My biggest success is managing the balancing act that we all carry out day to day – I’m actively pursuing my master’s degree, in addition to working for the credit union, and pursuing volunteer opportunities. I have an incredibly supportive husband, family, and friends. Somehow it all comes together. I lead a very busy, but very fulfilling life, and that is a success in itself! What attracted you to working with a credit union? A close friend of mine brought me into the credit union for employment; I had previously worked for a large bank and was eager to apply my skills in a different environment. I couldn’t have made a better choice! Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? The credit union motto of “people helping people” rings true across the entire community; it’s so unique in the world of banking and financial services. I am privileged to work with a group of people who care about our members, care about the community, and care about the success of the credit union movement.
Name: Timothy R. Mullen Age: 35 Title: Assistant Vice President, Lending Credit Union: Bellwether Community Credit Union Credit Union Location: Manchester, NH Town of Residence: Manchester, NH What do you consider the highlight of your career so far? The highlight would have to be working with my peer group to convert the credit union to a centralized lending environment. The impact of the change was immediately felt by the organization. Loan volume increased dramatically and member facing staff experienced an immediate improvement in their ability to focus on the member and the member experience. Tell us about your community involvement. I’ve participated in fundraising for the Laconia Police Department’s DARE program for a number of years now. I have also been fortunate in past years to volunteer with such great charities as the American Red Cross, New Horizons Soup Kitchen in Manchester, the Boys & Girls Club, and the American Cancer Society’s Relay for Life.
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What do you consider the highlight of your career so far? So far, the highlight of my career has been proving my worth as the youngest manager at our credit union. It hasn’t been lost on me that my boss and my CEO were taking a chance when they hired me to this position, less than year after coming on board as a part-time teller, only a year out of college. Earning their trust over these years and hearing that they feel they made the right choice has been vindicating for me, and this award feels like a culmination of this journey. Tell us about your community involvement. I think it’s very important on a personal and professional level to be active in the community. One of the biggest challenges with working at a credit union of our size is that we are big enough that we receive requests for community involvement, but small enough that we can’t compete dollar for dollar on community involvement with banks. In my time at the credit union, I’ve found that while people will always ask for sponsorships, we’ve had great success with groups who are looking for partnerships that go beyond writing a check. What do you consider your biggest success? This also ties into community involvement. Each year, we participate in the Cancer Walk at the UMass Medicine Cancer Center of Excellence, a joint venture between the University of Massachusetts Medical School and UMass Memorial Healthcare. Typically, this was restricted to our branch at the UMass Medical School. During the two years that I have been spearheading this initiative, we’ve continued to make our existing commitments, but we’ve also involved our other branches, significantly ramped up walking team participation, and shattered previous fundraising goals. In 2012, we were the third biggest overall fundraising team and the biggest fundraising corporate team. What attracted you to working with a credit union? I worked at a cooperatively managed student business, where I gained insight into the inner workings of managing a business and the core concepts of what a cooperative is, and how it differed from traditional business models. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? The credit union community I can speak to best is the one stewarded by our CEO, Kathy Hutchinson. Still, over my time at UMassFive, I’ve attended Chapter dinners and League trainings, as well as the Government Affairs Conference and am proud to be a part of the cooperative trust. I’ve come to meet people from different credit unions through all of this. What I like most about working with people from other credit unions and about the credit union community in general is how the philosophy of people helping people, and the concept of cooperation over competition, can really permeate all we do – if we let it.
What do you consider your biggest success? I believe my biggest success is juggling and finding a successful balance between the multiple roles I fulfill. Raising a young family, attending school, and committing the time necessary to successfully handle the duties of my role can get crazy at times, but with the efforts and patience of my wife, Kate, and our two kids, Brighde and Timmy, as well as our entire extended family pitching in whenever necessary, I’ve been able to achieve that balance and experience the successes that I would have hoped for in all areas. What attracted you to working with a credit union? The biggest attraction I found to working within a credit union was the ability to gain experience in all aspects of the banking business under one roof. Early in my career, I discovered the breadth of opportunities available and I recognized early that, if I wanted to advance, I should not be afraid to step outside of my comfort zone and try out different roles. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? I enjoy how the credit union philosophy of people helping people really goes above and beyond member service and extends into the community. Over the last few years, I have had the opportunity to volunteer and participate in the Financial Literacy Fairs here in New Hampshire put on for local area schools. These fairs reaffirm the continued commitment by the credit union industry to ensure the education of tomorrow’s members.
Name: Anne Labeta
Name: Mychelle M. Phillips
Age: 42
Age: 48
Title: Member Service Representative/Teller
Title: AVP/Operations
Credit Union: CPCU Credit Union
Credit Union: Leominster Credit Union
Credit Union Location: Somerville, MA
Credit Union Location: Leominster, MA
Town of Residence: Somerville, MA
Town of Residence: West Boylston, MA
What do you consider the highlight of your career so far? Being nominated for and receiving the Rising Star Award. Tell us about your community involvement. I recently volunteered at Childrens Hospital in Boston, and have participated in the Walk for Hunger. Due to having a young child, it’s been challenging to participate in more community activities. What do you consider your biggest success? A smooth and successful transition from the oil industry to the banking industry, and finding a good balance between my personal life and my business one. What attracted you to working with a credit union? The community feel of it. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? It is a sense of family. Not to be cliché, but it is truly people helping people.
What do you consider the highlight of your career so far? Passing the Accredited ACH Professional exam in 2005 and continuing my education in the payments arena. Tell us about your community involvement. I volunteered with Junior Achievement; was secretary of the West Boylston Bicentennial Committee; was a member of the West Boylston Finance Committee; served as the secretary of the Boylston/West Boylston/Berlin Youth Football Program; and am currently a member of the West Boylston Celebration’s Committee and the West Boylston Athletic Association. I recently joined the American Diabetes Association Central Mass Step Out Walk Committee. What do you consider your biggest success? Building and leading a team of top-notch employees at Leominster Credit Union, who consistently provide exceptional service and strive to be the “Best At What We Do!” What attracted you to working with a credit union? I love that credit union are always looking to help our members and our communities that we serve. Now that you have been working in your credit union for several years, what do you like best about working in the credit union community? Credit unions “serve people, not profit,” and are extremely member- and communityfocused. I am very proud to say that I work for a credit union!
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Southbridge Credit Union Appoints Denise Cournoyer Chairman of the Board Southbridge Credit Union, Southbridge, MA, appointed Denise Cournoyer as their first female chairman of the board on January 15, during the credit union’s Denise Cournoyer annual meeting. Previously, Denise Cournoyer served as first vice chairman on Southbridge Credit Union’s board of directors. She replaced Ronald Ledoux’s position as chairman of the board, after his term expired. Cournoyer has been a dedicated board member for several years and comes from a family that has been deeply committed and involved in the credit union movement. Cournoyer’s father, John Paul Roy, and aunt, Marie Beals, were among the original founders of Holy Rosary Credit Union in New Hampshire in 1962. While organizing Holy Rosary Credit Union, Marie Beals was elected secretary. It is evident that Denise Cournoyer is continuing her family’s commitment to the credit union philosophy. Currently, Cournoyer has served as treasurer of United Lens Company (ULC) since July 1996, and was elected to its board of directors in October 2004. She began her career at ULC in 1988 as office manager, and was promoted to assistant treasurer in 1990. She holds a bachelor’s degree from Assumption College, and resides with her husband and two college-age daughters in Southbridge. Southbridge Credit Union is proud to have appointed the first female chairman of the board among all of the local financial institutions in Southbridge.
Workers’ Credit Union Elects Directors
James E. Rouse
Workers’ Credit Union, Fitchburg, MA, re-elected James E. Rouse of Shrewsbury, Wilho J. Myllymaki of Ashby, and Patrick Muldoon of Princeton to its board of directors. In ad-
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dition, Rouse will continue to serve as chairman of the board. James E. Rouse currently serves on the board of directors of the North Central Massachusetts Chamber of Commerce and Mount Wachusett Community College Foundation. Rouse has been a member of Workers’ board of directors since 2007. He serves on the executive and credit committees and is chairman of the board of directors. Wilho J. Myllymaki is the retired director of purchasing for United Cooperative Farmers, Inc., formerly a New England-wide cooperative serving farm entities Wilho J. Myllymaki based in Fitchburg. He is a past director and president of the New England Grain & Feed Council. Myllymaki has been a member of Workers’ board of directors since 1985, serves on the investment and credit committees and is a past chairman of the board of directors. Patrick L. Muldoon is president and CEO of HealthAlliance Hospitals, a member of UMass Memorial Health Care. He also serves on the board of directors of the Patrick Muldoon North Central Massachusetts Chamber of Commerce, the Massachusetts Hospital Association and the Spanish American Center.
Northeast Credit Union Elects New Board Members Northeast Credit Union (NECU), Portsmouth, NH, held its annual meeting on March 21, and announced the election of two new members to its board Regis Saucier of directors, Richard “Rick” Fournier and Regis Saucier. In a year that has seen the credit union expand statewide with the merger with Woodlands Credit Union, these incoming leaders signal a period of even greater growth for the credit union as it continues to fulfill its mission of providing
safe, high quality financial services to meet the needs of its member-owners. Richard Fournier, of Randolph, NH, is the owner and president of Cross Machine Inc. in Berlin, NH. He is a graduate of White Mountains Community College. Rick has been a credit union member and volunteer since 1972. He served Woodlands Credit Union for over 22 years in various capacities, including: president, director, credit committee chair, and scholarship committee member. Rick is currently serving as president of the North Country Outdoor Club, president of Fraternal Order of Eagles 1464, is a member of the Berlin High School Craft Advisory Committee, and is a deputy fire warden. Rick noted, “As a member of the Northeast Credit Union board of directors, I look forward to the opportunity and challenge to serve all members and promote the best financial products available.” Regis Saucier from Bethel, Maine, is a maintenance engineer with Rumford Paper, a subsidiary of NewPage Corporation in Rumford, Maine. He holds a bachelor’s degree in industrial technology from the University of Southern Maine, as well as an associate’s degree in mechanical design from NH Community College in Berlin. Regis has over 13 years of experience as a credit union volunteer and served on the Asset & Liability Management Committee, Credit Committee, and the Supervisory Committee for Woodlands Credit Union.
Bedard Retires from Jeanne D’Arc Credit Union Board after 36 Years Following 36 years of dedicated service to Jeanne D’Arc Credit Union, Lowell, MA, as a member of the board of directors, Leon Bedard retired on February 27, Leon Bedard 2013. “Bedard has devoted decades of his life to Jeanne D’Arc Credit Union and to furthering its mission of helping members make smart financial choices,” said Mark S. Cochran, president and CEO of Jeanne D’Arc Credit Union. “Bedard has been a valuable member of the board who has always made members
his primary concern and contributed greatly to our success.” “Bedard has had a unique view of the growth and prosperity of the credit union. We are thankful for the many years of dedication and service to Jeanne D’Arc,” stated Richard Viau, chairman of the board of Jeanne D’Arc Credit Union. Bedard began his career at Jeanne D’Arc Credit Union as a part-time teller in 1958. He was named a vice president and elected to the board of directors in 1977. Bedard was promoted to senior vice president of marketing before retiring in 1992. Throughout his tenure, he has been a tireless advocate of Jeanne D’Arc Credit Union’s overall mission and a strong supporter of our community involvement.
St. Mary’s Credit Union Names Garvey President & CEO St. Mary’s Credit Union, Marlborough,
MA, announced the appointment of James “Jim” C. Garvey as president and CEO. Prior to joining St. Mary’s Credit Union, Jim was president and CEO of Borel Private Bank in San Mateo, California, and Charter Private Bank, Seattle, both subsidiaries of Boston Private Financial Holdings. Garvey also led Flagship Bank and Trust in Worcester, MA, from 2001 through 2009, when the bank was acquired. Previously, he held positions at Safety Fund National Bank in Fitchburg, MA, and Shawmut Bank. “St. Mary’s Credit Union is extremely excited to have someone with Garvey’s credentials and experience to lead our organization as we embark on our second century of service to our membership. We are confident the credit union will continue to experience the same level of success and service under his leadership as it has enjoyed throughout our rich history,” said Gerard P. Richer, chairman of the board.
In Memoriam
Edward Minor
Edward Minor, former president, CEO and treasurer of Pioneer Valley Federal Credit Union, Springfield, MA, passed away on January 6, 2013,
at the age of 74. Throughout his service at the credit union, from which he retired in 1998, Minor helped to shape the organization and led from a position of strength. A keen supporter of, and believer in, the credit union philosophy of “People Helping People,” Minor was a great mentor and leader of not just the organization, but also the credit union movement. The board and staff of the League extend their sincerest condolences to the Minor family.
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summer 2013 | centerpoint | 23
C R E D I T U N I O N P EO P L E
Garvey took over the reins on February 19 from Thomas H. Wellen, who has served in an interim capacity since June 2012. Garvey is originally from Worcester, MA. He received his MBA from Boston University and his B.A. in business administration from the University of Miami.
topics that include: strategic management, member service, the service-profit chain, employee empowerment, cooperative financing models, service standard metrics, and a variety of other business-related topics.
IC Federal Credit Union Announces Emerson as New CEO
Andrew Nelson, chairman, and the Grafton Suburban Credit Union (GSCU), North Grafton, MA, board of directors announced that Lloyd L. Hamm, Jr. Lloyd L. Hamm, Jr. has been appointed as CEO. For 26 years, Hamm was with Eastern Bank Corporation, most recently as its chief administrative officer. With a long and notable career in the banking industry, Hamm was on the leadership team that led Eastern Bank on its growth path from a $425 million savings bank into an $8.3 billion market leader, which grew to one of the largest mutual banks in the United States. Most recently, he served as the chief operating officer and dean of the Business School at Anna Maria College. Hamm took the helm on April 8. A resident of Upton, Hamm is a trustee of the Massachusetts Taxpayers Foundation, serves on the board of directors of Junior Achievement of New England, is a member of the Worcester Economic Club, a former chair of the board for the American Banking Association, the Needham Children’s Museum, and has served as a board member or trustee for numerous other local and New England area non-profit organizations.
The IC Federal Credit Union, Fitchburg, MA, board of directors has announced the selection of Anthony Emerson as the new CEO, to replace retiring execuAnthony Emerson tive Tony Cali. Anthony Emerson, DBA, CCUE, C.P.M. has been the president and CEO of The Credit Union League of Connecticut since March 2008. “The board is extremely excited for the arrival of Tony Emerson. After an extensive national search process and many strong potential candidates, the board feels Tony has the skills and leadership capabilities to take IC Federal Credit Union to the next level of growth,” said Ken Stone, chairman of the IC Federal Credit Union board of directors. Prior to coming to Connecticut, Tony served as the vice president of finance, accounting, and operations for Maine Savings Federal Credit Union in Hampden, Maine, from 2003 to 2008. He began his credit union career in 2001 at Penobscot County Federal Credit Union, after serving in an executive capacity with a world-wide manufacturing firm, and serving several years as a contracting officer in the Air Force. He has served on various boards of directors, steering committees, and league committees, and served a twoyear term as a chapter president. Anthony has earned degrees in contract law, logistics management, accounting, master of business administration, and a doctorate in international business, as well as being a graduate with high honors from The Academy of Military Science. For the past five years, in addition to his credit union responsibilities, Tony has consulted on business strategy and strategic management extensively. He has been published numerous times in various publications on 24 | centerpoint | summer 2013
Grafton Suburban Credit Union Names Hamm New CEO
People’s Credit Union’s EVP & CFO Hennessey Named CFO of the Year People’s Credit Union, Middletown, RI, Executive Vice President and CFO Brian J. Hennessey has received Providence Business News’ 2013 CFO of the Brian J. Hennessey Year Award in the midsize private company category. Hennessey has been with People’s Credit Union for over
three years. As EVP and CFO, he is responsible for the credit union’s overall financial plans and policies as well as ensuring the achievement of short- and long-range goals for finance/investments, facilities, and collections. “Brian is a community-oriented team player who brings a ‘totally different approach’ to his position,” commented People’s President and CEO Ellen Ford. “As a member of our leadership team, he’s very collaborative and always receptive to feedback.” Hennessey was raised in Fairfield County, CT, and attended the University of Bridgeport, where he graduated cum laude with a bachelor’s degree in accounting. He also earned his CPA designation. Upon graduation, he joined PriceWaterhouse and then became the youngest vice president in the history of Gateway Financial Corporation in his 20s. Hennessey has numerous years of experience in managing complex business and financial issues at major banks and health systems in southeastern Connecticut. Previously he held the position of chief financial officer at several Connecticut community banks. Additionally, he is treasurer of Bike Newport, where he has helped bolster the nonprofit’s financial position. Hennessey is an avid cyclist, runner, and triathlete who has tackled the New York and Boston marathons. He has two children and resides in Newport.
Greylock Federal Credit Union Welcomes Knierim as CFO Greylock Federal Credit Union, Pittsfield, MA, announced the hiring of John T. Knierim as senior vice president and chief financial officer. He replaces outgoing CFO John T. Knierim John S. Rys, who retires from his career after 10 years of service with the credit union. President Marilyn L. Sperling said, “I am pleased to have someone with John’s education, skills, and experience join our management team. John brings a strong understanding of finance and strategy that will help guide Greylock into the future.” Knierim began his banking career 28 years
ago with the Milford (MA) National Bank and Trust Company as a loan officer, after graduating from the State University of New York at Binghamton with a bachelor of arts in economics. His accomplishments and extensive operating experience includes working within the disciplines of strategic planning, finance, accounting, investment portfolio management, consulting, and service as a liaison with Federal and State regulators and banking compliance auditors. Knierim is a Level lll Candidate in the Chartered Financial Analyst Program at the CFA Institute, formerly the Association for Investment Management and Research. Knierim plays the piano, enjoys hiking, and is active in his home town in Eastern Massachusetts. He looks forward to relocating to the Berkshires and becoming involved with the community.
Sherman Named CFO at Brotherhood Credit Union Adam H. Sherman was recently promoted to chief financial officer at Brotherhood Credit Union in Lynn, MA. In his 11-year career with Brotherhood Credit Adam H. Sherman Union, Sherman has been involved in marketing, accounting, and business development. Prior to joining the credit union, Sherman was an audit manager for a local CPA firm. Sherman is a graduate of the University of Massachusetts, Amherst. He is also a graduate of CUNA Management School at the University of Wisconsin at Madison. Following his graduation there, he returned for two summers as a graduate assistant. He is an active member of the local communities. He is a board member of both the Lynn Rotary Club and Camp Rotary. He is a speaker on financial literacy for students ranging from eighth grade to graduate school. Active in Freemasonry, Sherman is past master of Mount Carmel Lodge A.F. & A.M. in Lynn. Sherman has been a resident of Salem, MA, for over nine years.
Greylock Federal Credit Union Hires Marchetti SVP Chief Risk Officer; Supranowicz VP Controller Greylock Federal Credit Union, Pittsfield, MA, has announced the hiring of two experienced banking professionals. “The addition of these experienced proPaul Marchetti fessionals to our team supports Greylock’s focus on strengthening our credit union for the long term,” said Greylock President Marilyn Sperling. “Our 70,000 members are counting on us to ensure that Greylock is built to last. We are honoring that obligation by emphasizing effective risk management practices, fiscal responsibility, and thorough training for all employees.” Paul Marchetti has joined the credit union in the role of senior vice president and chief risk officer. Marchetti brings more than 20 years of
experience in risk management, compliance and credit review. He worked for Citizens Financial Group in Rhode Island for 13 years, most recently as senior vice president and head of corporate regulatory compliance oversight. He previously held the position of vice president for corporate credit review at Fleet Financial Group in Boston. He began his career as a bank examiner with the Department of the Treasury and also worked with the Federal Deposit Insurance Corporation (FDIC). He brings broad experience in all aspects of commercial and retail banking including compliance, internal controls, credit, financial analysis, credit structuring, asset management, and special asset liquidation. Marchetti earned his bachelor of science in business administration from the University of Rhode Island and an MBA from Bryant University. He is a Chartered Financial Analyst (CFA) and certified anti-money laundering specialist. He and his wife are relocating from Rhode Island to the Berkshires with their two children.
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C R E D I T U N I O N P EO P L E
Dianne Supranowicz joins Greylock as vice president and controller. She brings 17 years of experience in all aspects of accounting, finance, and financial Dianne Supranowicz controls. Prior to joining Greylock, Supranowicz held the position of vice president operations and audit manager for Berkshire Bank, and was vice president and controller at Legacy Banks. Supranowicz holds a bachelor’s degree in accounting and finance from MCLA and has completed extensive training through the Massachusetts School of Financial Studies at Babson College and the Center for Financial Training. She is a 2004 graduate of the Senior Leadership Institute at Villanova University & University of Cincinnati. Supranowicz is an active community volunteer, serving as board president of the Gladys Allen Brigham Community Center and served as a Workplace Campaign Executive with the Berkshire United Way.
Navigant Credit Union Names Balch, Baz, Correia, Marabello New Vice Presidents
Karen Balch
Navigant Credit Union, Smithfield, RI, has promoted four team members to serve as regional managers, tasked with managing the credit union’s growing network of local branch
offices. Karen Balch, of Narragansett, RI, has been named vice president and regional manager, overseeing daily branch operations at Navigant Credit Union’s branches in Woonsocket, the Greenville section of Smithfield, and the Chepachet section of Glocester. Balch joined Navigant Credit Union in 2009 to open and run its Greenville branch. Balch has developed a strong sales and service team and has been instrumental in supporting branch initiatives. 26 | centerpoint | summer 2013
Balch has more than 30 years retail branch experience and earned a degree in business administration from Bryant University. Joanne Baz, of North Providence, RI, has been named vice president and regional manager, overseeing daily branch operations at Navigant Credit Joanne Baz Union’s branches in Smithfield, Lincoln, and Pawtucket. Baz joined Navigant Credit Union in 2000 and has consistently displayed leadership and a commitment to excellence. Her strength in lending has allowed Navigant Credit Union to continue growing. Baz has more than 12 years retail branch experience and earned a degree in business administration from Bryant University. Martha Correia, of Cumberland, RI, has been named vice president and regional manager, overseeing daily branch operations at Navigant Credit Martha Correia Union’s branches in Central Falls, Cumberland, and the Manville section of Lincoln. Correia joined the credit union in 1995 and has done an outstanding job managing the Chapel 4 Corners branch in Cumberland. Correia has mentored many employees at Navigant Credit Union and is known for her talent development and leadership skills. Correia has more than 17 years retail branch experience and is pursuing her degree in business administration at Johnson & Wales. Kathy Marabello, of Warren, RI, has been named vice president and regional manager, overseeing daily branch operations at Navigant Credit Union’s branchKathy Marabello es in the Rumford section of East Providence, as well as new branches in the Riverside section of East
Providence and in Warren. Marabello joined Navigant Credit Union in 2008. Marabello’s leadership has been instrumental during the recent acquisition of Columbus Credit Union. Marabello is active in her community as a mentor. Marabello has more than 30 years retail banking experience and she attended Johnson & Wales University and Roger Williams University.
Greylock Federal Credit Union Promotes Maxwell Greylock Federal Credit Union, Pittsfield, MA, has announced the promotion of Bob Maxwell to vice president of marketing services for Greylock Marketing Bob Maxwell Group (GMG). “Bob has an exceptional talent for developing comprehensive, effective marketing strategies to meet the individual needs of each client, and we are confident his customer-focused approach will lead to ongoing success for the agency and its customers,” remarked Greylock President and CEO Marilyn L. Sperling. Maxwell has worked in marketing for Greylock Federal Credit Union since 2004, and has directed the activities of subsidiary Greylock Marketing Group since its formation in 2008. In his new role, Maxwell will continue to lead the expansion of the fullservice advertising agency, overseeing the development and implementation of direct marketing programs for a diverse and evergrowing client base. A nine-time CUNA Diamond Marketing Award winner, Maxwell has earned a national reputation as an outstanding marketing professional and has more than 25 years of advertising and marketing experience. Maxwell holds a bachelor of science degree in communications and public relations from the Millersville University of Pennsylvania. He resides in Lanesborough with his wife, Julianne, and serves on the board of directors of Downtown Pittsfield, Inc.
Hanscom Federal Credit Union Promotes Morey to VP, Risk Management Hanscom Federal Credit Union, Hanscom Air Force Base, MA, has announced it has promoted Karen Morey to vice president of risk management. Morey’s Karen Morey duties include overseeing Hanscom Federal Credit Union’s risk management and compliance programs, handling all internal and external audits and regulatory examinations. She ensures institutional compliance with all federal and state consumer protection laws, and is responsible for the vital task of safeguarding member information. “There isn’t room for error when it comes to filling this position, and we’re thrilled Karen is taking on the job,” said Chairman of the Board Paul Marotta. “Hanscom Federal Credit Union and its members couldn’t be in better hands.” Morey’s staff includes a compliance manager and an information systems security analyst. In addition to providing regular reports to the board of directors, she will chair the Risk Management Committee. “I really can’t think of a more important job than preserving the integrity of the work we do here at Hanscom Federal Credit Union, and protecting the members we do it for,” said Morey. “I’m honored to be trusted not just with that responsibility, but with the excellent reputation this credit union has spent decades building.”
New Hampshire Federal Credit Union Promotes Saltmarsh, Cabana, McFarland to VP
Polly Saltmarsh
New Hampshire Federal Credit Union (NHFCU), Concord, NH, has announced the appointment of three vice presidents to its senior management team. These promo-
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tions include: Polly Saltmarsh to vice president of member service, Tina Cabana to vice president of lending, and Katherine McFarland to vice president Tina Cabana of compliance. “All have demonstrated professionalism, team spirit, leadership, and hard work over the years and have been an inspiration to motivate those who work with Katherine McFarland them,” says John R. Young, president and CEO. “They will bring the same spirit and energy to the senior management level in their new capacities.” Saltmarsh has worked for NHFCU for over 28 years, most recently as marketing
manager. Her experience includes working on the front lines in the teller and member service departments, as well as the marketing and member service departments. She holds a bachelor’s degree in marketing from Franklin Pierce University. Cabana has been serving NHFCU for more than 24 years. Her knowledge encompasses lending, collections, mortgages, and member services. She has led both the member service and lending departments. She attended Hesser College and is currently completing her bachelor’s degree in management at Franklin Pierce University. McFarland has been with NHFCU for over 30 years. During this time she began NHFCU’s member service and marketing departments and oversaw operations and compliance. She earned an associate’s degree in marketing and management, and a bachelor’s degree in management, from Franklin Pierce University.
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Pawtucket Credit Union Promotes Gaudreau Melinda S. Gaudreau has been promoted to the position of vice president of branch administration at Pawtucket Credit Union (PCU), Pawtucket, RI. Melinda S. Gaudreau She has over 24 years of experience at the credit union, most recently as assistant vice president of branch administration. Her responsibilities include ensuring the efficient delivery of PCU products and services throughout the credit union’s branch network, overseeing the daily operations and allocation of personnel resources at all branch locations, and ensuring that PCU’s sales and service standards are consistently adhered to. She is a graduate of Bryant College with a bachelor’s degree in business administration and is an avid volunteer for an array of organizations including Special Olympics Rhode Island and the Children’s Shelter of Blackstone Valley. Premier Source Credit Union Promotes Loring to Vice President, Finance and Compliance
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Bonnie Raymond, CEO of Premier Source Credit Union, East Longmeadow, MA, recently announced that Marjorie A. Loring has been promoted to vice president of finance and
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Credit Unions of Rhode Island Charity Golf Tournament July 15 …………….. Crestwood Country Club, Rehoboth, MA
Ability to Repay Part 1 New Rules that Impact Your Policies and Products June 26 –
Massachusetts Credit Union League Charity Golf Tournament to Benefit Massachusetts Coalition for the Homeless August 14 …………Juniper Hill Golf Course, Northborough, MA
CONFERENCES AND CONVENTIONS Massachusetts Credit Union League Annual Meeting and Convention June 26-29 …………….. Naples Ritz-Carlton Hotel, Naples, FL Fall Leadership Conference October 25 - 27 …Mount Washington Resort, Bretton Woods, NH 2013 Small Credit Union Conference & Fiserv/CUSA Product Line Users Group Meeting November 3 - 5 …………………The Viking Hotel, Newport, RI
Advertising Compliance: Web, Print, TV & Radio June 27 Handling ACH Origination Exception Issues July 9 Consumer Debt Resolution Series: Collecting Decedents’ Debt July 10
The Effect of NCUA’s New Fair Lending Exam Procedures on Underwriting, Servicing, & Collections August 22
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Directors & Financial Literacy Session 1: Understand Your Credit Union’s Financial Condition August 27
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Credit Union Employee Boot Camp July 17 ……America’s Credit Union Museum, Manchester, NH 2013 BSA Update September 17………………………Angelica’s, Middleton, MA Credit Union Employee Boot Camp September 18 …………Credit Union Center, Marlborough, MA
Underwriting Basics: Interviewing, Credit Reports, Debt Ratios & Reg B August 20
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Consumer Debt Resolution Series: Modifications, Workouts & Rescue Options August 21
Interagency Appraisal & Evaluation Guidelines July 18
Compliance Network Meeting December 11 .................Credit Union Center, Marlborough, MA
Electronic Compliance: Tools, Policies & Best Practices for Email, Internet, Mobile & Social Media August 13
Internet Fraud Claims: Who is Liable? July 11
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Compliance Network Meeting September 24 …………Credit Union Center, Marlborough, MA
Assessing E-Banking Services & Delivery Channels: Strategic Deployment & Risk Assessment August 7
GFE and HUD-1: Current Issues, Current Challenges June 25 Director Series: Understanding & Utilizing Call Reports for Credit Union Governance July 30 Complying with the Final 1073 International Remittance Rule: Deadline October 28, 2013 July 31 Ability to Repay Part 2 - What Your Lending Staff Needs to Do to Comply August 1 Home Equity/Second Lien Risk Management August 6
Protecting the SBA Guarantee Start to Finish August 28 Putting the “Credit” Back in Credit Unions: Making Loans Members Want September 4 Garnishment Rules: Including Accounts Receiving Federal Benefit Payments September 5 Frontline Excellence Series: Detecting Counterfeit Items & Fraudulent ID September 11 Handling Member Credit Report Disputes September 12 Directors & Financial Literacy Session 2: Monitoring & Measuring the 9 Risks Your CU Faces September 17 Mandatory Compliance Series: Compliance Rules Deposit Operations Must Know September 18 Skip Tracing Tools & Techniques September 19 Advanced Facebook Strategies for Credit Unions September 24
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The Great New England Credit Show celebrates five years; the 2013 class of Rising Stars are honored; and auto loan loyalty is examined.
