The Village Family Service Center - 2024 Annual Report

2024

Letter from the President & CEO

Kelly Olson I am honored to present The Village Family Service Center's 2024 Annual Report, reflecting on our ongoing journey of growth, resilience, and impact. This past year, we have continued to evolve in response to our community's changing needs while working to help people heal, grow, and thrive.

At The Village, we are committed to removing barriers to care. Last year, we expanded our mental health Intensive Outpatient Program (IOP) to include a virtual option, making this essential service more accessible for those seeking help. We also continue to invest in evidence-based therapy models, ensuring our clinicians are equipped with the most effective tools and techniques to support clients on their healing journey.

In 2023, we made the decision to sell our 1201 25th St. S., Fargo building, and it officially sold in 2024. This decision allowed us to increase efficiencies with donor dollars and reallocate resources to our headquarters located at 2701 12th Ave. S., Fargo.

The Village Board of Directors, along with Senior Leadership and I, have established a foundation for the future through strategic pillars. These pillars focus on expanding innovative, specialized services, fostering a culture of continuous learning and growth, and strengthening community partnerships. They guide our decision-making, support organizational resilience, and enhance our ability to meet the complex needs of those we serve.

At our core, The Village exists to provide a safe space for healing and transformation. Whether someone is struggling with mental health, addiction, grief, or relationship challenges, we are here to walk with them toward a stronger tomorrow.

Thank you for being part of our journey.

ANNUAL REPORT

OUR SENIOR LEADERSHIP TEAM

Erin Bonn Human Resources Director

Chad DeJong Chief Financial Officer

Luke Klefstad North Dakota Division Director

Amie Lahren Executive Assistant & Board Relations

Joni Medenwald Minnesota Division Director

2024 BOARD OF DIRECTORS Louise Dardis, Chairperson Retired Dr. Cory Steiner, Vice Chairperson Northern Cass School District Paul Zenker, Treasurer/Secretary Edward Jones Financial Advisor Brandy Pyle ND State Representative Chris Champ Retired Denise Kolpack Commissioner for the City of Fargo

Kristi Hall-Jiran Altru Health System Lorrie Thoemke YMCA Northern Sky Liaison to BBBS Advisory Committee Rich Duysen Retired Liaison to Clay County Collaborative Liaison to Ottertail County Collaborative-Community

2024 BOARD MEETING DATES 3.27 • 5.15 • 6.26 • 9.25 • 12.18 ANNUAL REPORT

Empowering everyone’s

story

Moments that matter

Creating safe spaces

Sarah Flaten MS, LMFT, IMH-E® Alexandria, MN

Darby Kilkelly MA, LPC Moorhead, MN

“My son absolutely loves Sarah Flaten and looks forward to his sessions. He has grown so much and I have learned so much about raising a strong, independent, caring boy. I really appreciate the approach Sarah takes with him and how I can bring all my thoughts and concerns to her in his sessions and in my individual sessions.” - Client Quote

“I feel like Darby has gone above and beyond to make my daughter feel comfortable and have a positive impact on her life and mood. I am so happy with all of the growth she has shown since seeing Darby.” - Client Quote

Kindness that connects

Here when you need us

Justin Chase LAC Fargo, ND

Casey Berberich MSW, LMSW Grand Forks, ND

“Justin is great at what he does... he cares he’s understanding and is overall a great person.”

- Client Quote

ANNUAL REPORT

“Casey is fantastic. She makes me feel heard while also providing meaningful feedback and advice. My life has changed in a positive way since my services at The Village have started.” - Client Quote

By the numbers Licensed counselors help children, individuals, couples, and families with various relationship, behavioral, and mental health needs. In addition to in-office sessions, counseling services include an intensive outpatient program, school-based and in-home family therapy.

clients served through 69,303 counseling sessions

The Village improves the health and well-being of employees through The Village Employee Assistance Program. Additional offerings include Training and Consulting, such as crisis management, worksite-based training, coaching, and workplace mediation.

covered lives 9,337 EAP counseling sessions 9,397 people trained

The Fargo-based program provides outpatient treatment for adults struggling with chemical dependency and addiction. It also offers education and support for the participants’ family members.

clients supported

We clear the path to a child's biggest possible future by creating professionally supported, one-to-one mentoring matches so kids can realize their full potential.

community members engaged

Trained facilitators guide families and service providers through essential decisions regarding children's safety, care, and protection.

ANNUAL REPORT

total participants

VILLAGE EMPLOYEES SHOW UP WITH HEART Our presence at community events reflects our deep-rooted commitment to making behavioral health care accessible, trusted, and visible. We don’t just serve our communities, we’re part of them!

MISSION VISION To meet community needs and enhance overall well-being with innovative services and integrated care models.

VALUES

ANNUAL REPORT

WINE & DINE 2024 At our 2024 Wine & Dine event, a brave client shared her journey about trauma, healing, and transformation.

On the surface, her life looked picture-perfect. She had just graduated at the top of her class, landed a high-profile job, was training for a marathon, and owned a beautiful home. But beneath the polished exterior, she was crumbling. A call from her mother revealing a cancer diagnosis triggered a wave of unresolved childhood trauma—memories she had buried long ago.

When she was 12, she witnessed her mother suffer a life-threatening seizure. Though her mom recovered, she never truly did. The experience left her fearful and hyper-independent, determined to protect herself by seeking perfection and avoiding emotional vulnerability.

Years later, therapy at The Village helped her finally name what she had experienced. With the compassionate guidance of her therapist, she began to connect the dots between her past and her present struggles. She also engaged in EMDR therapy, which helped her process trauma too painful to put into words.

Through that work, she came to understand that much of her life had been built on fear, not authenticity. But healing allowed her to start showing up for her life in a new way—with both feet in the present.

"I will never be able to go back and save my mom from what happened to her," she shared. "But because I had a consistent and caring therapist walk with me through that pain, I was able to go back and save me—and that’s what heals."

ANNUAL REPORT

2024 (Consolidated) Net Assets, Beginning of Year Change in Net Assets Unrestricted Change in Net Assets with Restrictions

Amount $7,988,000 2,367,000 141,000

Net Assets End of Year

$10,496,000

Toal Assets Total Liabilities Net Assets End of Year

$14,527,000 (4,031,000) $10,496,000

Without Donor Restrictions With Donor Restrictions Total

$9,665,000 831,000 $10,496,000

ANNUAL REPORT

9.3%

22.4%

68.2%

5.7% 1.8% 10.4%

82.1%

2% 22.4%

75.6%

Training That Strengthens Care We invest in ongoing, evidence-based education for our therapists because better training leads to better outcomes.

This helps our team stay current with the most effective tools and approaches in mental health care.

By investing in our staff, we’re investing in the long-term wellbeing of the people we serve, leading to deeper healing, stronger families, and a healthier community for all.

ANNUAL REPORT

grow

heal

thrive

800.627.8220 | TheVillageFamily.org /TheVillageFamily

/TheVillageFSC

/TheVillageFamilyServiceCenter

Equal Opportunity Employment Policy: The Village Family Service Center will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance. The Village Family Service Center will take Affirmative Action to ensure that all employment practices are free of such discrimination. Such employment practices include but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship.