Letter from the President & CEO Kelly Olson
I am h lage Family Service Center's 2024 Annual Report, reflecting on our on esilience, and impact. This past year, we have continued to evolve in response to our community's changing needs while working to help people heal, grow, and thrive.
At The Village, we are committed to removing barriers to care Last year, we expanded our mental health Intensive Outpatient Program (IOP) to include a virtual option, making this essential service more accessible for those seeking help. We also continue to invest in evidence-based therapy models, ensuring our clinicians are equipped with the most effective tools and techniques to support clients on their healing journey.
In 2023, we made the decision to sell our 1201 25th St S , Fargo building, and it officially sold in 2024. This decision allowed us to increase efficiencies with donor dollars and reallocate resources to our headquarters located at 2701 12th Ave. S., Fargo.
The Village Board of Directors, along with Senior Leadership and I, have established a foundation for the future through strategic pillars. These pillars focus on expanding innovative, specialized services, fostering a culture of continuous learning and growth, and strengthening community partnerships. They guide our decision-making, support organizational resilience, and enhance our ability to meet the complex needs of those we serve.
At our core, The Village exists to provide a safe space for healing and transformation. Whether someone is struggling with mental health, addiction, grief, or relationship challenges, we are here to walk with them toward a stronger tomorrow
Thank you for being part of our journey.
OUR SENIOR LEADERSHIP TEAM
Human Resources
Erin Bonn Executive Assistant & Board Relations Amie Lahren Chief Financial Officer Chad DeJong Minnesota Division Director Joni Medenwald North Dakota Division Director Luke Klefstad
Director
2024 BOARD OF DIRECTORS
Louise Dardis, Chairperson
Retired
Dr. Cory Steiner, Vice Chairperson
Northern Cass School District
Paul Zenker, Treasurer/Secretary
Edward Jones Financial Advisor
Brandy Pyle
ND State Representative
Chris Champ
Retired
Denise Kolpack
Commissioner for the City of Fargo
Kristi Hall-Jiran
Altru Health System
Lorrie Thoemke
YMCA Northern Sky
Liaison to BBBS Advisory Committee
Rich Duysen
Retired
Liaison to Clay County
Collaborative
Liaison to Ottertail County
Collaborative-Community
Empowering everyone’s story
Moments that matter
Sarah Flaten MS, LMFT, IMH-E® Alexandria, MN
“My son absolutely loves Sarah Flaten and looks forward to his sessions He has grown so much and I have learned so much about raising a strong, independent, caring boy. I really appreciate the approach Sarah takes with him and how I can bring all my thoughts and concerns to her in his sessions and in my individual sessions ” - Client Quote
Creating safe spaces
Darby Kilkelly MA, LPC Moorhead, MN
“I feel like Darby has gone above and beyond to make my daughter feel comfortable and have a positive impact on her life and mood. I am so happy with all of the growth she has shown since seeing Darby ” - Client Quote
Justin Chase LAC Fargo, ND
“Justin is great at what he does... he cares he’s understanding and is overall a great person ” - Client Quote
Casey Berberich MSW, LMSW Grand Forks, ND
“Casey is fantastic. She makes me feel heard while also providing meaningful feedback and advice My life has changed in a positive way since my services at The Village have started ” - Client Quote
By the numbers
Licensed counselors help children, individuals, couples, and families with various relationship, behavioral, and mental health needs. In addition to in-office sessions, counseling services include an intensive outpatient program, school-based and in-home family therapy clients served through
counseling sessions
The Village improves the health and well-being of employees through The Village Employee Assistance Program Additional offerings include Training and Consulting, such as crisis management, worksite-based training, coaching, and workplace mediation.
The Fargo-based program provides outpatient treatment for adults struggling with chemical dependency and addiction. It also offers education and support for the participants’ family members clients supported
We clear the path to a child's biggest possible future by creating professionally supported, one-to-one mentoring matches so kids can realize their full potential community members engaged
Trained facilitators guide families and service providers through essential decisions regarding children's safety, care, and protection.
total participants
VILLAGE EMPLOYEES
SHOW UP WITH HEART
Our presence at community events reflects our deep-rooted commitment to making behavioral health care accessible, trusted, and visible. We don’t just serve our communities, we’re part of them!
MISSION
VISION
To meet community needs and enhance overall well-being with innovative services and integrated care models.
WINE & DINE 2024
At our 2024 Wine & Dine event, a brave client shared her journey about trauma, healing, and transformation
On the surface, her life looked picture-perfect. She had just graduated at the top of her class, landed a high-profile job, was training for a marathon, and owned a beautiful home. But beneath the polished exterior, she was crumbling. A call from her mother revealing a cancer diagnosis triggered a wave of unresolved childhood trauma memories she had buried long ago
When she was 12, she witnessed her mother suffer a life-threatening seizure. Though her mom recovered, she never truly did. The experience left her fearful and hyper-independent, determined to protect herself by seeking perfection and avoiding emotional vulnerability
Years later, therapy at The Village helped her finally name what she had experienced With the compassionate guidance of her therapist, she began to connect the dots between her past and her present struggles. She also engaged in EMDR therapy, which helped her process trauma too painful to put into words.
Through that work, she came to understand that much of her life had been built on fear, not authenticity But healing allowed her to start showing up for her life in a new way—with both feet in the present.
"I will never be able to go back and save my mom from what happened to
her," she shared.
"But because I had a consistent and caring therapist walk with me through that pain, I was able to go back and save me—and that’s what heals."
ANNUAL REPORT
(Consolidated)
ANNUAL REPORT
Training That Strengthens Care
We invest in ongoing, evidence-based education for our therapists because better training leads to better outcomes. This helps our team stay current with the most effective tools and approaches in mental health care
By investing in our staff, we’re investing in the long-term wellbeing of the people we serve, leading to deeper healing, stronger families, and a healthier community for all. ANNUAL REPORT
