EDITOR’S LETTER
Leading Change, Redefining Business!
Dear Readers,
Inthecontemporarybusinesslandscape,revolutionaryCEOsstandoutfortheirvisionary prowessandunwaveringdeterminationtoreshapemarketsanddismantlenorms.Fearlessin takingrisksandchallengingconventions,theseleadersareessential,especiallyinthefaceofchallengeslikeAI proliferation,thepandemic,andtheclimatecrisis.Theirstrategicguidanceispivotalinnavigatingthese complexitiesandfosteringresilience.
Beyondtheirimmediateimpact,CEOsserveasbeaconsofsuccessinthe21stcentury,showcasinghow innovationcanharmonizewithsocietalgood.Theircommitmenttoleveragingbusinessasaforceforpositive changeinspiresotherstofollowsuit.Toaspiretotheirranks,onemustnurturequalitieslikecontinuous learning,opennesstonewideas,andanunyieldingdrivetochallengethestatusquo.Inaworldseeking transformativeleadership,revolutionaryCEOsofferatransformativepathtowardamorepromisingfuture.
Amidstabusinessworldundergoingrapidtransformation,weproudlypresent:“The10RevolutionaryCEOsof 2023.”Thisissueilluminatesvisionaryleaderswhoarereshapingindustriesandsteeringthecourseofglobal business.Withtheirinnovativethinkingandresoluteleadership,theseCEOsexemplifythepowerofchange andaresettingnewbenchmarksforsuccess.
GracingourcoverisDr.JeanC.Accius,therevolutionaryCEOofCHC:CreatingHealthierCommunities Fusingacademia,policy,andbusinessexpertise,heembodiesvisionaryleadershipthatdismantlesbarriersand championshealthequity.DrivenbyadeepsenseofserviceandinnovationsincehisHaitianorigins,hisjourney throughgovernmentaltiersfuelshiscommitment.LeadingCHC,heforgesstrategicalliances,magnifyinghis transformativevisioninpursuitofaprosperous,healthierfutureforall.
Withinthesepages,wespotlightSeanM.Hicks,MasoodAlAwar,HoumanSalem,FrankCorcoran,andEllen Voie,fortheirdistinctcontributionsreshapeindustries,exemplifyingvisionaryleadershipandimpactful change.
Happyreading!
Tejas Tahmankar PROJECT EDITOR
PUBLISHER
ARCHANA GHULE
EDITOR-IN-CHIEF
VIKRAM SURYAWANSHI
MANAGING EDITOR
PANKAJ GHOLAP
PROJECT EDITORS
TEJAS TAHMANKAR
PROJECT MANAGERS
ROBERT SMITH
YOGESH UJJAINKAR
VISUALIZER
MARK DAVIS
GRAPHIC DESIGNER
ANU BHARATHI M
AAKASH MAHAJAN HEAD OF DISTRIBUTION & PRODUCTION
ROBERT SMITH HEAD OF OPERATIONS
RESEARCH ANALYSTS
JAMES ADAMS
ADVERTISING
MARIA SMITH
Dr. Jean C. Accius
DR. JEAN C. ACCIUS
Visionary CEO Spearheading Transformative Change in Community Health
CEO | CHC: Creating Healthier Communities C O V E R S T O R Y
Dr.JeanC.Acciusisadynamic, inspirational,andvisionaryleaderwitha wealthofexpertiseandadeepcommitmentto fosteringafuturethatbuildswealth, strengthenshealth,andensuresthesame economicandeducationalopportunitythat benefitsnotjusttheprivilegedbutalsothose historicallymarginalizedandeveryonein between.Withauniqueblendofacademic, publicpolicy,nonprofit,andbusiness experience,Dr.Acciushasdedicatedhiswork toremovingbarriershinderingindividuals fromlivinglonger,healthier,andmore productivelives.
RaisedbyhisgrandmotherinHaiti,Dr Acciuswasimbuedwithastrongsenseof servingothersandworkingtowardthe commongood.Theseearlyteachingshave guidedhiseducationalandprofessional journey,leadinghimtobecomeaprominent figureinadvocatingforsolutionsthatadvance equityandgreaterhealthsecurityacross sectorsandunderbothRepublicanand Democraticadministrationsatthefederaland statelevelsofgovernment.
BeforeassuminghiscurrentroleasPresident andCEOatCHC:CreatingHealthier Communities,Dr Acciusservedasthe SeniorVicePresidentofGlobalThought LeadershipforAARP,thelargestnonprofit, nonpartisanorganizationintheUnitedStates advocatingforolderadultsandtheirfamilies. Duringhistenure,heplayedapivotalrolein establishingAARPasaglobalconvenerand thoughtleader,elevatingboldsolutionsand
D“
Our success is measured by the resilience of America's communities in terms of their health and longevity.”
Dinnovativeprograms,andformingstrategicpartnerships acrossindustriestoscaleforimpactandacceleratethe paceofchange.
Dr Accius’sexceptionaltrackrecordextendsbeyond AARP,asheheldseniorpositionsattheCentersfor Medicare&MedicaidServices,designingnational programsandcontributingtopolicyinitiativesto improveaccesstoqualityhealthcareforvulnerable populations.
Drivenbyaprofoundsenseofpurpose,Dr Acciusis dedicatedtothemissionofCHC:CreatingHealthier Communities,whichseekstobreakdownbarriers. Hence,everypersonineverycommunityhasan opportunitytolivetheirhealthiestlife.Hisstrategic visionandcommitmenttocollaborationwithleaders acrossindustriesandsectorspositionhimasacatalyst forchange,ensuringthatCHCcontinuestoexpandits impact,relevance,andrevenue.
GuidingCHCtoAchieveGreaterInnovationand ImpactforAllCommunities
AstheCEOofCHC:CreatingHealthierCommunities, Dr.Acciusassumesamultifacetedrolewithabroad rangeofresponsibilitiesinstrumentalinguidingthe organizationtowarditsmissionandsuccess.His primaryfocusisprovidingstrategicleadership, empoweringtheteam,drivingacultureofinnovation, andengagingwithstakeholdersandpartnerstocreate meaningfulchangeandlastingimpact.
AtthecoreofDr.Accius’roleisstrategicleadership anddeliveringvalueforthepeopleandcommunities CHCserves.HebringshisvisionaryoutlooktoCHC, settingtheorganization’sstrategicdirectionand guidingitsgrowthandimpact.Drawinguponhis extensiveexperienceandknowledge,heformulates long-termgoalsthatalignwithCHC’smissionof fosteringhealthequityandcreatingresilient communities.Dr.Acciusremainskeenlyawareof emergingtrendsandchallengeswithinthehealthcare andgeopoliticallandscape,ensuringthatCHCremains attheforefrontofaddressinghealthdisparitiesand promotingequitablehealthoutcomes.
Dr.Acciusunderstandsthevalueofempoweringhis teamtothriveandexcelintheirrespectiveareasof expertise.AsCEO,hecreatesanenvironmentthat encouragescollaboration,leadswithvalueand
innovation,andfostersagrowthmindset.Byleadingby example,Dr.Acciuspromotesacultureofopen communication,trust,andmutualrespect.Herecognizes histeam’suniquetalentsandcontributionsandprovides thenecessarysupport,resources,andprofessional developmentopportunitiestoenablethemtocarryout CHC’smissioneffectively
Engagementwitharangeofstakeholdersandpartnersis acrucialaspectofDr.Accius’responsibilities.He recognizesthatCHC’snearly70yearsofsuccess dependsonstrongrelationshipswithvarious stakeholders,includingtheBoardofDirectors,staff, communitypartners,andthecommunitiesCHCserves. Dr.Acciusservesasaliaisonbetweentheorganization anditsstakeholders,ensuringeffectivecommunication, alignmentofgoals,trust,andtransparency.Byactively engagingwithstakeholders,hegathersinsights, feedback,perspectives,andsupportthatinformCHC’s strategiesandinitiatives,enablingtheorganizationto addresstheuniqueneedsandaspirationsofthe communitiesitserves.
Dr.Acciushasaproventrackrecordofinspiringand effectiveleadership.Manyprestigiousmagazinessuchas FastCompany,SuccessMagazine,andBlackEnterprise haverecognizedhimasaglobalthoughtleader.Hehas alsoshowcasedhisreputationfordrivingpositivechange andinfluencingglobaldiscussionsonlongevityand healthequitybyleadingengagementsattheWorld EconomicForuminDavosandtheUnitedNations.
PrioritizingWell-beingforEffectiveLeadership
Dr Acciushasnavigatedthechallengeofeffectively pacingworkandmanagingexpectationsthroughouthis leadershipjourney.Drivenbyhispassionforthemission, herecognizedtheneedtostrikeabalanceandoptimize hisimpact.
Onesignificantchallengeheencounteredwasthe temptationtoworklonghours,fueledbyhisunwavering dedication.However,Dr Acciusrealizedtheimportance ofself-care,meditation,andmaintainingpersonalwellbeingtoavoidburnout.Byprioritizinghishealthand well-being,heensuredhecouldleadeffectivelyand makealastingimpact.
Toovercomethesechallenges,Dr.Acciusunderwenta processofrealignment.Hecarefullyassessedhowhe usedhistimeasCEO,identifyingareaswherehecould
COVER STORY
havethemostsignificantinfluenceandmake meaningfulcontributions.Bystrategicallyprioritizing tasksandresponsibilitiesalignedwithCHC’smission andgoals,heoptimizedhiseffortsandresourcesto drivepositivechange.
AnothercrucialaspectofDr Accius’approachwas managingexpectations.Asaleader,hefacedhigh expectationsfromvariousstakeholders.Hefocusedon settingrealisticgoalsandtimelinesforhimselfandthe organizationtoaddressthis.Transparent communicationplayedavitalroleinmanaging expectations,ensuringthattheteamandstakeholders understoodthechallengesandthetimerequiredto achievemeaningfuloutcomes.Thisapproachfostereda cultureofunderstandingandcollaborationwithinCHC.
InspiringChangeforMeaningfulImpact
Dr.Acciusprioritizesthecultivationofamotivatedand productiveteam.Recognizingtheirpivotalrolein drivingmeaningfulchange,heemploysvarious
strategiestoensuretheirinspirationandeffectiveness.Oneof thekeywaysDr Acciusmotivateshisteamisbyemphasizing theimpactoftheirworkonthelivesoftheindividualsand communitiestheyserve.Heinstillsasenseofpurposeby remindingthemoftheirefforts’transformativepowerin enablingpeopletolivelongandhealthylives,fostering meaningfulconnections,andexperiencingjoyousmoments withlovedones.Byconnectingtheirworktothesetangible outcomes,Dr Acciushelpshisteamstayfocusedand motivatedtomakeadifference.
Dr.Acciusbelievesinpromotinginnovationandadaptability toensureproductivity.Heunderstandsthatthecommunities servedbyCHCfacevariouschallengesthatrequirecreative solutions.Dr.Acciusencourageshisteamtothinkcreatively, challengetraditionalnorms,andembraceinnovativeideasto promotethis.Byfosteringaculturethatvaluesandrewards innovation,heenergizeshisteamtoexplorenewwaysof problem-solving.
Effectivecommunicationisessentialformaintaining motivationandproductivitywithinateam.Dr.Accius
prioritizesopenandtransparentcommunicationatCHC,encouragingregular dialogue,teammeetings,andone-on-oneconversationstoaddressconcerns, celebratesuccesses,andprovidefeedback.Bypromotingacultureofopen communication,Dr.Acciusensuresthateveryone’sthoughtsandideasareheard, inspiringcollaborationandfosteringastrongandunitedteam.
Dr Acciusalsoleadsbyexample,demonstratinghisdedication,workethic,and passionfortheorganization’smission.Heactivelyengageswithhisteam, providingguidance,support,andmentorship.Bymodelingthebehaviorhe expectsfromhisteam,Dr Acciusinspiresthemtoreachtheirfullpotentialand striveforexcellenceintheirwork.
CommitmenttoFamilyandPersonalEnrichment
Beyondhisprofessionalcommitments,Dr.JeanC.Acciusleadsafulfillinglife withhisfamilyandpersonalinterests.Heprioritizescreatingjoyfuland memorableexperiencesthatwilllastalifetime.
Dr Acciusunderstandstheimportanceofmaintainingahealthywork-life balance,particularlyforparentswithyoungchildren.Heandhiswifeinvest significanttimeandeffortinensuringtheirkidshavefun.Theyengagein variousactivitiestogether,suchasgoingondaytripstoexplorenewplaces,
Eliminating disparities means closing this longevity gap. It means creating time so everyone in America has equal access to opportunity.” “
indulginginsmallpleasureslikeanextra scoopoficecreamonacone,and extendingplaytimeduringbasketball sessions.Theseintentionaleffortsto createenjoyablefamilymoments strengthentheirbondandcreatelasting memories.
Asanindividual,Dr Acciusnurtureshis interestsandhobbies.Hefindssolace andenrichmentinreading,whichallows himtodelveintonewideas,gain knowledge,andexploredifferent perspectives.Readingwasasourceof inspirationandcontinuedlearning, fosteringhisgrowthasaleaderanda well-roundedindividual.Healsoenjoys playing(oratleasttrying)golf.
Dr.Acciusalsovolunteers,dedicatinghis timeandexpertisetocausesaligning withhisvaluesandpassionforserving
“
All residents of all neighborhoods deserve the same number of years to grow old with their spouses, play cards with their friends,check books out of the library, and watch their grandchildren grow up. It's the antithesis of American values to learn that it's not your genetic code that determines how long you'll live; it's your ZIP code.”
COVER STORY
others.Throughvolunteerism,hecontributestothe bettermentofhiscommunityandreinforceshiscommitment tomakingapositiveimpactbeyondhisprofessional endeavors.
HarnessingDiligentWork,Expertise,andCollaborative Power
Dr.JeanC.Acciushasmuchexperienceandiscommittedto changingsystemstochangelives.Hehasvaluableadvicefor thosewhowanttosucceedintheirindustries.Intoday’s world,therearemanyinfluencersandmisinformation,sohe stressestheimportanceofworkinghardandsharingexpertise inwaysthatleadtolong-lastingchange.
Firstandforemost,Dr Acciusemphasizesthesignificanceof hardwork,dedication,andasinceredesireforexcellencein achievingsuccessandrecognition.Headvisesaspiring individualstoinvesttimeandeffortinimprovingtheirskills, gainingexpertise,andexpandingtheirknowledgeintheir chosenfields.Theycanestablishasolidfoundationforlongtermsuccessbyprioritizingcontinuouslearningandgrowth. Healsoadvisesengagingwithpeoplewhodonotlookor
thinklikeyou.Diversityofthoughtiscriticalto findingmutualpathsforward.
CollaborationemergesasacentralthemeinDr Accius’advice.Heemphasizesthatthepowerof collaborationhasneverbeenmorepotentorvital. Engagingwithothers,formingmeaningful partnerships,andleveragingcollectivewisdomand resourcescanleadtosignificantbreakthroughsand impactfuloutcomes.Dr Acciusurgesaspirantsto seekopportunitiesforcollaboration,recognizingthat ateam’scollaborativeeffortanddiverseperspectives canachievefarmorethanindividual accomplishments.
Harnessing
the
Power
ofTime:
Dr.Accius’sVision for
2023
In2023,Dr Acciusfocusesonelevatingsolutionsto closethegapsinhowlongpeoplelivesolelybecause oftheirzipcode.Thereisa20-yeardifferenceinlife expectancy.Thisislostduetoeconomic,social,and otherdisparitiesinAmerica.
Eliminatingdisparitiesmeansclosingthislongevitygap. Itmeanscreatingtime.Itmeansensuringeveryonein Americahasequalaccesstoopportunity.Itmeans bringingpeopleinfromthemarginsandacknowledging thatoursystemsandsocietyarefragileandthatwe’re theonlyoneswhocanworktogethertobuildanew.
Recognizingtheprofoundimpactthattimehashadon individualsandcommunitiesinrecentyears,heaimsto exploreandaddressvariousaspectsoftheutilizationand meaningoftime.Professionally,Dr Acciusanticipates leveraginghisleadershiproleatCHCtoreimaginehow timeisutilizedwithintheorganizationanditsinitiatives. Heseekstooptimizeoperations,ensuringthatresources areeffectivelyutilizedtodrivemeaningfulimpactand positivechange.Bystrategicallymanagingtime,heaims toenhancetheorganization'scapacitytoaddress pressingchallengesandadvanceitsmissionoffostering equitablehealthoutcomesforallcommunities.
Furthermore,Dr.Acciusenvisionsharnessingthepower oftimetocreateaconduciveenvironmentwithinCHC whereemployeescanthriveandexcelintheirwork. Thisinvolvespromotingahealthywork-lifebalanceand recognizingtheimportanceoftimeforpersonalwellbeingandfulfillment.Byfosteringasupportiveculture
thatvaluescreativity,innovation,andtimemanagementand prioritizesself-care,Dr AcciusseekstoempowerCHC’s teammemberstobetheirbest,mosthealthyandhappy selves.
Onapersonallevel,Dr.Accius’sexpectationsfor2023 revolvearounddeepeninghisunderstandingoftimeandits impactonhislife.Heacknowledgesthedisruptionsand distortionscausedbysignificanteventssuchastheCOVID19pandemic,racialreckonings,andpoliticalchallenges. Giventheseexperiences,hebelievesthattimeisouronly non-renewableresource.Wecanfindwaystoinnovateand produceeveryotherresourceontheplanet–butoncethe timeisspent,there’snogettingitback.It’safiniteresource withnosubstitutesoralternates.Thatmakestimeincredibly valuableandexpensive.
Byreflectingonthetransformativenatureoftime,Dr Acciusseekstoapproachhispersonalandprofessionallife withintentionalityandmindfulness.Heaimstobalancehis leadershipresponsibilitiesandcommitmenttopersonal growth,family,andotherareasofinterest.Byembracinga growthmindset,commitmenttopersonalgrowth,and integratingthemintohisapproachtotime,heendeavorsto navigatethecomplexitiesoflifewithresilience,purpose, andasenseoffulfillment.
Andrea Calcagno www.cloud4wi.com
www.womenintrucking.org
Frank Corcoran www.svhnm.org
www.argylehaus.com www.chcimpact.org
Petteri Salonen www.finrenes.com
Serghei Busmachiu www.utilitiesone.com
www.stivasoft.com Dr. Jean C. Accius
www.trynewleaf.com
Ellen recommends: Any book by Mary Kelly, but the “Five Minute Leadership Guide” is one of her favorites.
ELLEN VOIE
Bending Gender Norms with a Contemporary Approach
Thesupplychainindustryhasbeentransformedin
recentyears.Partofthetransformationisthe inclusionofmorewomenleadingthebusiness sectorwhobringuniquebusinessideologiesandstrategies. Aspioneersinatraditionallymale-dominatedwork environment,womenarenowleadinglargetrucking companiestowardssuccessduetotheirsignificant participation.
Thrivingasanepitomeofasuccessfulbusinesswoman, EllenVoie(CEOandPresidentofWomenInTrucking) hasadvocatedforgenderdiversityandinclusionforwomen workinginnon-traditionalcareersintransportation.Ellen establishedWomenInTruckingAssociationasanon-profit organizationinMarch2007.Asaconfidentandvisionary leader,shehasprofoundlycontributedtotheorganization's growthbyspearheadingthegroup'smission.
WomenInTruckingwasestablishedtoencouragewomen's employmentinthetruckingindustry,addressobstaclesthat preventedtheirsuccessintheindustry,andcelebratethe successofitsmembers.Itistheonlyorganizationfocused onadvancingallwomeninthetransportationindustry. Whilemostofitscompetitorsfocusonprofessionaldrivers ortruckingcompanies,theWomenInTruckingAssociation representsboth.
MirrorReviewrecentlyhadtheopportunitytoindulgeina conversationwithEllen.Shespokeaboutthevarious aspectsofleadership,highlightedherjourneyof entrepreneurshipandtheeffectoftheCOVID-19pandemic onthemarketplace.Herearesomesnippetsfromthe intriguingconversation.
Which exclusivities distinguish Women In Trucking from its competitors?
Wearebothatradeandprofessionalorganization.Unlike mosttruckingindustryassociations,ourmissionfocuseson genderequity Werepresentdifferentgroups,suchas drivers,maintenancetechnicians,safetyprofessionals, managers,andCEOs.Ourmembershipisintwelve countries,andaboutfifteenpercentofourmembersaremen whojoinbecausetheybelieveinourmission.
Ourprimarygoalistoremoveobstaclesforallwomenin thetruckingindustry.Forinstance,unconsciousbiasin hiringandpromoting,learning,andimpostersyndrome tendencies—infemaleCEOs.Assafetyisapriorityfor drivers,weworkwithtruckstopsonsafetyandsecurityand partnerwithtruckmanufacturersontruckcabdesign, ergonomics,andsafety.Wealsohaveseveralpublications forourcorporatemembers,suchasananti-harassment employmentguideandarecruitingandretention publication,ensuringbestpractices.Currently,weare workingonaDiversityandInclusionindex.
How did you start your journey with Women In Trucking?
Duringtheinitialphasesoftheorganization,Ihadtowork hardtoproveourviabilityandinfluentialcapability.WhenI foundedtheorganization,therewasonlyoneemployee,and Icontinuedtoworkforatruckingcompanytomaintainan income.Morerecently,Ihiredanassociationtomanagethe dailyoperationsoftheorganization.Altogether,wemanage allaspectsofthenon-profit—fromcommunicationto membershipservices,renewals,andresources.
Aswegrew,Ihiredpeoplewhocouldpresideovertasks thatIwasn'tinterestedindoingordisliked.Whilemost non-profitsstruggletomakeitthroughduringtheirinitial years,weaccumulated500membersinourfirstyear,which pivotedoursuccess.Presently,wehaveoveradozenteam membersspecializinginareassuchasmembership,social media,technology,strategy,andmore.Icanfocuson workingwiththeboardofdirectorsandcontinueoutreach throughspeakingevents,presentations,andwriting.
“
THE TRUCKING INDUSTRY HAS MANY OPPORTUNITIES FOR WOMEN, FROM DRIVING TRUCKS, FIXING TRUCKS, SELLING OR BUYING OR OWNING TRUCKS TO MARKETING OR OTHER ROLES. THERE ARE SO MANY GREAT CAREER OPTIONS IN TRUCKING!
What are your roles and responsibilities as the CEO?
Beingthefounder,Iamalsothefaceoftheorganization, andmypassionisthereasonmanypeoplewanttobeapart ofourmovement.Overtheyears,Ihavebecomeamore confidentleader.My"hands-off"leadershipstylehasserved uswellinourfourteenyears,asweareavirtual organizationwithteammemberslocatedallovertheUnited States.
Asavisionary,myleadershipstylereflectsmydesireto envisionabetterworkenvironmentinthefuture.Myteam helpsmeaccomplishmyvisions.Idependonthemto suggestwaystobringchangesintheindustryasIamnota detail-orientedperson.WhenIhiresomeone,Iprovide themampleautonomyandallowthemthelibertyto scheduletheirwork.Timeoffisnotmonitoredaseach personisresponsibleforthetimelycompletionofprojects andactivities.
What are some of your notable achievements throughout your entrepreneurial journey?
In2012,IwashonoredbytheWhiteHouseasa TransportationInnovatorsChampionofChange.Iwas awardedtheFrankW.BabbittawardfromtheWisconsin MotorCarriersAssociationin2014—anannualrecognition giventoanindividualwhohasdemonstratedoutstanding servicetothetruckingindustryandassociationasawhole. IhavealsobeentherecipientoftheSkinnerHumanitarian awardwhichispresentedannuallytoatruckingadvocatein mystate.
In2015,Ireceivedthe“DistinguishedAlumnaoftheYear” awardfrommyalmamaterandwasalsonamedoneof Supply&DemandChainExecutivesmagazine's“2016 ProstoKnow,”whichhonorsselectsupplychain executiveswhoareleadinginitiativestohelptheirclients, companies,orthesupplychaincommunityatlargeto prepareforthesignificantchallengesintheyearahead.
Ireceivedaseriesofrecognitionin2019.Ofthese,being namedthe“CinderellatoCEOoftheYear”—which recognizeswomenwhohaveovercomeobstaclestochange businesses,communities,andindustriesforthebetter—was thenotableone.In2021,Iwasappointedtoatwo-year termontheFederalMotorCarrierSafetyAdministration's MotorCarrierSafetyAdvisoryCommittee.
What were the impacts of COVID-19 on your organization?
Thepandemichadapositiveimpactonourorganizationas
ithighlightedtheimportanceofthetruckingindustryand thestabilityofjobs.Professionaldriverswereconsidered essentialworkersdeliveringproductsforconsumers,while otherbusinesseswereshuttingdownandsendingworkers home.Aswomenweremoreadverselyaffectedbythe pandemic,ourfocusistoencouragewomen'semployment inthetruckingindustry,fromcabtoboardroom,whichhas becomeevenmorevitalduetothepandemic.
What are the upcoming services lined up for the future?
Ournew'DriverAmbassador'programfocusesonraising awarenessfortheWITmission,promotingcareer opportunitieswomenhaveintruckingwithahands-on mobilelearningenvironment.
Additionally,wearecreatingchapterstoexpandour influenceintomorelocalandregionalgroupsthatcan continuetheassociation'swork.Ourannualconference attractswomenandmenoninternationallevelswhoattend toeducatethemselvesonadvancingmoresignificant participationofwomenintheircompanies.
What would be your piece of advice to aspiring entrepreneurs?
Anywomanenteringamale-dominatedindustrymustwork hardtoproveherself.Onceshehasestablishedher credibility,shewillbeseriouslyconsideredforadvanced opportunities.Wecanallbeleaders!
Frank Corcoran
CEO Sierra Vista Hospital
Today’s leaders are “
more of a Servant / Transformative style of the leader and less of an Authoritarian / Commanding style.”
A Trailblazer in Healthcare Technology and Innovation
Thehealthcareindustryhasundergonearemarkable
transformationinthepastfewdecades.Theshift frompaper-basedsystemstoelectronicplatformshas broughtunprecedentedlevelsofefficiencyandaccuracy Additionally,researchandeducationhaveseenanimpressive ten-foldincrease,makingitpossibleforhealthcare professionalstoprovidethehighestlevelofcaretotheir patients.
FrankCorcoran(CEOofSierraVistaHospital)isa standoutleaderinthisdynamicfield.Withoverthreedecades ofexperience,hehaswitnessedfirsthandtheconstant changesthathaveoccurredinhealthcare.Hefirmlybelieves inthepoweroftechnologyandinnovationandisdetermined tointegrateadvancedtechnologiesintohisorganization, therebysettingnewstandardsinthehealthcaremarket.
TheMakingofaHealthcareLeader
Frank’sjourneyinthehealthcareindustrybeganduringhis collegeyearswhenhewasstudyingPre-Medandworkingin theBloodBankingIndustry.However,theturningpointin hisjourneycameduringaSugarBowlFootballTournament attheUniversityofNewOrleanswhereheworkedasa trainerandfirstaidstationpersonnel.
Duringtheevent,Frankhadtheopportunitytocareforan injurednursingstudent,whowasimpressedbyhisbedside mannerandencouragedhimtoconsideracareerinnursing. HetookheradviceandearnedaBachelorofSciencein NursingfromLSU.Fortenyears,heworkedasanursein variousunits,includingtheICU,NICU,PICU,andPACU, beforetransitioningintoadministration.
Frankbeganhisnursingcareerworkinginvariouscritical careunitssuchastheICU,NICU,PICU,andPACUfor10 yearsbeforetransitioningintoadministration.Withhis wealthofexperienceandexpertise,heheldseveralkey leadershiprolesinhealthcare,includingtheExecutive DirectorofCriticalCareServices,AVPofPatientCare Services,ChiefNursingOfficer(CNO),andChiefOperating Officer(COO).Hispassionanddedicationeventuallyled himtothepositionofCEOasahospitaladministrator.
SierraVistaHospital:ABeaconofHopeontheHillfor theCommunity
SierraVistaHospital(SVH),establishedin1948by VirginiaAnnCraig,isacommunity-ownedresource.The hospitalwasinitiallyknownasSt.Ann’sHospitalandlater changeditsnametoSierraVistaHospitalin1981.
Thehospitalhasaclearandcompellingmission– Sierra Vista Hospital is a community-owned resource that strives to meet the healthcare needs of Sierra County through the provision of health services, leadership, and collaboration. Inaddition,SierraVistaHospitalhasapowerfulvision–Our vision is to be a trusted partner providing a modern, sustainable healthcare system that is a beacon of hope on the hill for all. Sierra Vista Hospital is committed to providing the highest quality care in the most cost-efficient manner, respecting the dignity of the individual, providing for the well-being of the community, and serving the needs of all people.
UndertheleadershipofFrank,SVHcontinuestoupholdits missionandvision,providingworld-classhealthcare servicestothecommunityitserves.Withafocuson collaborationandinnovation,thehospitalremainsa cornerstoneoftheSierraCountycommunityandabeacon ofhopeforallthoseseekingqualityhealthcareservices.
CreatingaFamily-StyleAtmosphere
SVHprovidesawiderangeofhealthcareservicestothe primaryandsecondaryserviceareasofSierraCountyand itssurroundingregions.TheseservicesincludeEMS,Rural HealthClinic,Emergency,Cardiopulmonary,Laboratory, BehavioralHealth,FamilyPractice,Radiology,Cardiology, andRehab,Surgical,andCardiovascularservices.
WhatsetsSVHapartfromitscompetitorsisitsteamof highlyqualifiedandBoard-certifiedhealthcareproviders whoarecommittedtoprovidingpatientswiththehighest levelofcare.Thehospital’sstaffembracespatientsina family-styleatmosphere,whichcreatesahealingcenterthat patientscanrelyon.
LeadingwithPurpose
AstheCEOofSierraVistaHospital,Frank’s primaryresponsibilitiesincludeoverseeingthe financialoperationsoftheorganizationandensuring theprovisionofhigh-qualityhealthcareservicesto thecommunity.Inthisrole,heoperatesasafinancial steward,responsibleforpreservingandgrowingthe hospital’srevenue.
WhatFranklovesmostabouthisjobistheabilityto affectpositivehealthoutcomesinthecommunity throughhisleadershipandinnovativeapproach.He firmlybelievesthattoday’sleadersmustembracea servant/transformativestyleofleadershipthat prioritizesservicetoothersoverauthoritarianor commandingstyles.
TheonethingthatFrankhatesthemostisnothaving enoughvolumetobringinadditionalhealthcare servicelinestomeettheneedsofthecommunity However,thishasnotdampenedhisenthusiasmfor providingqualityhealthcareservicestothe community.
ChangingLivesthroughAdvancedHealthcare Technology
UndertheleadershipofFrank,SierraVistaHospital hasfullyembracedthetransformativepowerof technologyinhealthcare.Inacareerspanningover 30years,Frankhaswitnessedthehealthcare industryevolvefromapaper-basedsystemtoa robustelectronicsystem.Keepingupwiththelatest technologicaladvancements,SVHincorporates cutting-edgetechnologyintoitsofferings.
Fromstate-of-the-artMRIandCTscannerstohighdefinitionultrasoundsandequipmentthatmonitors heartrhythms,SVHutilizesthelatesttechnologyto provideaccuratediagnosesandeffectivetreatments. Thehospitalisalsoleveragingthepowerof ArtificialIntelligence(AI)toimprovehealth outcomesandpredictability,enablingittowork moreefficientlyinmeetingpatientneeds.By incorporatingtechnologyintoitsofferings,the hospitalcandeliverhigh-qualitycarethatisefficient, accurate,andpersonalizedtomeettheneedsofeach patient.
BuildingaCultureofMotivation
Asaleader,Frankvaluescommunicationandengagementwith histeam.Heleadshisexecutiveandmanagementteamsto havedailymorninghuddlestodiscusstheorganization’sneeds andpatients.Additionally,Frankmakesaconsciouseffortto buildpersonalizedrelationshipswithhisemployees.Herounds 1-3timesadayinalldepartmentstoengagewiththefront-line staffandpatients.Thishelpshimgettoknowhisfront-linestaff onapersonallevelandunderstandtheirneedsandconcerns.
NavigatingtheFutureofHealthcare
Frankanticipatesthreemainshiftsinthehealthcareindustryin thefuture.
● PayorReimbursementcontinuestodeclineacrossthe spectrum.
● Supplycostsandinflationcontinuetorise.
● Theworkforcecontinuestodecline.
AccordingtoFrank,thesetrendsareconcerningastheyaffect thefinancialstabilityofhospitalsandhealthcareorganizations. Moreover,Frankemphasizestheimportanceofthinkingoutside theboxandadoptingastrategicapproachtoimproverevenue. “Think outside the box! Hospitals cannot cut their way to profitability; they can only cut to break even,” addsFrank.
Inthepastthreeyears,SierraVistaHospital'sreserves significantlyreducedduetotheCOVID-19pandemic. However,thehospitaliswell-equippedtoleveragethesetrends byaddingprofitableservicelinesthatmeetthepatient'sneeds throughinnovation.
AdviceforAspiringHealthcareEntrepreneurs
Frankhassomevaluableadviceforaspiringentrepreneursand businessleaderswhowanttoenterthehealthcareindustry Accordingtohim,itisessentialtounderstandthereason behindtheirinterestinhealthcareadministration.Onemustbe motivatedbyapassionforservingthecommunityand improvingpatientoutcomesratherthanself-interest.
Heexplainsthatthehealthcareindustryoperatesundera uniquepaymentsystem,whereprovidersarepaidapercentage fortheirservicesandcannotpassoninflationcoststopayors. Thismakesitachallengingenvironmenttooperatein,andit requiresafocusondoingallthelittlethingswell,keeping everyoneaccountable,andprovidinghigh-qualitycareina highlyreliablemanner.
HOW TO TALK ANYONE TO
“You’ll not only break the ice, you’ll melt it away with your new skills.” –LarryKing.Inaworldbuzzingwithsocial interactionsreducedtomeretextonscreensandemojis,the profoundimpactofagenuineface-to-faceconversation oftenfeelslikealong-losttreasure.Butwhatiftherewerea guidethatcouldrekindletheflamesofmeaningful communication,offeringacompendiumoftechniquesto notjustconverse,buttodeeplyconnect?LeilLowndes’ book,“HowtoTalktoanyone:92LittleTricksforBig SuccessinRelationships,”appearstoholdthekeytothis revitalization.
AbouttheBookandAuthor
Diveintothecaptivatingguide,“HowtoTalktoAnyone: 92LittleTricksforBigSuccessinRelationships,”authored byrenownedcommunicationexpertLeilLowndes.Witha prolificcareerspanningwriting,speaking,andcoaching, Lowndesbringsawealthofexperiencetothetable.Unveil themysteriesofeffectivecommunicationthroughpractical strategiesandpsychologicalinsightsshehascarefully curatedovertheyears.Whetheryou’reanintrovertrefining yourconversationalfinesseoranextrovertshapingyour communicationstyle,thisbookequipsyouwithactionable adviceformemorableinteractions,makingitan indispensabletoolforpersonalandprofessionalgrowth.
Thisbookisdividedintosectionsmentionedbelow:
● 9waystomakeadynamitefirstimpression
● 14waystomastersmalltalk,"bigtalk,"andbody language
● 14waystowalkandtalklikeaVIPorcelebrity
● 6waystosoundlikeaninsiderinanycrowd
● 7waystoestablishdeepsubliminalrapportwith anyone
● 9waystofeedsomeone’sego(andknowwhen NOTto!)
● 11waystomakeyourphoneapowerful communicationstool
● 15waystoworkapartylikeapoliticianworksa room
● 7waystotalkwithtigersandnotgeteatenalive
Joinusonajourneytouncoverthesecretswithinitspages –secretswiththepowertotransformhowweconnectina worldhungryforauthenticcommunication.
1. 9WaystoMakeaDynamiteFirst
Impression
Craftinglastingpositivefirstimpressionshingesonkey strategiesthatprofoundlyshapeinterpersonaldynamics. Amongthese,the“FloodingSmile”standsout—agenuine, welcomingexpressionthatgoesbeyondfleetingsmiles. “StickyEyes,”orprolongedeyecontact,conveysdeep interestandunderstanding.Physicaltouch,likearespectful handshake,forgesimmediatewarmththrough“ThePower ofTouch.”
Psychologicalmirroring—subtlymimickingbodylanguage andspeechpatterns—createscomfort.“TheKiller Compliment,”asincere,specificpraise,boostsself-esteem. Activelistening,withfocusedattentionandthoughtful questions,showsgenuinecuriosity.Maintainingpositivity andhighlightingstrengthsfostersharmony,whilenonverbalcuesenhanceyourroleasaconfident conversationalist.Approachinginteractionsjoyfullyand embracingfungeneratesinfectiouspositivity,leadingto sharedenjoyment.
Masteringthesetechniquesempowersimpactfulinitial impressions,pavingthewayforlastingrelationshipsbuilt onrespectandauthenticity
2. 14WaystoMasterSmallTalk,“BigTalk,”and BodyLanguage
Masteringeffectivesmalltalkinvolveskeyprinciples. Activelisteningisparamount;peoplelovediscussing themselves,sogenuinequestionsandinterestsarecrucial. Maintainpositivitywithsmiles,eyecontact,and enthusiasmforenjoyableinteractions.Findingcommon ground,whetherinbackgroundsorhobbies,buildsrapport. Authenticitymatters—beingtruetoyourselfprevents insincerity.
Respectisvital,especiallywhenopinionsdiffer Avoid interruptionsorbelittling.Ifconversationstalls,seek assistance;othersmightredirect.Humorlightensthemood, butavoidsoffense.Skillfulstorytellingaddsinterest,if relevant.
Nonverbalcuesmatter.Properposture,eyecontact,anda smilehelp.Whilesharingisimportant,don’tmonopolize. Exploretheotherperson’sexperiences.Endpositivelyby
expressinggratitude.Followingtheseguidelines enhancessmalltalkskillsandstrengthens connections.
3. 14WaystoWalkandTalkLikeaVIPor Celebrity
VIPsandcelebritiesemanateacaptivatingaura definedbyself-assuranceandgenuineness.Their poiseddemeanorismarkedbypurposefulpoise, directeyecontact,andareadysmilethatexudes approachability
Conversationswiththemarecharacterizedbyopen, friendlygesturesandattentivelistening,showcasing theirauthenticengagement.Theyexudeinfectious passionfortheirpursuitsandpersonallives, underpinnedbyapositiveperspectiveandboundless enthusiasm.Thisauthenticityextendstotheirattire, strikingabalancebetweenstyleandappropriateness, reflectingtheirkeeneyefordetail.Theircommitment towell-beingshinesthroughself-careroutines encompassingnutrition,exercise,andamplesleep.
Notably,theirexceptionalcommunicationskills, characterizedbyclarityandreceptivity,setthem apart.Theyarticulatethoughtswiththoughtfulness andcomprehendothersadeptly,solidifyingtheirrolemodelstatus.VIPsandcelebritiesilluminatethepath toexudingconfidence,authenticity,optimism,and polishedcommunication,establishingaremarkable standardforpoisedandimpactfulinteractions.
4. 6WaystoSoundLikeanInsiderinAny Crowd
Toeffectivelyconnectwithothers,it’scrucialto integrateinsiderjargonintoyourconversations, displayingaclearunderstandingoftheirworldand fosteringrelatability.Keepabreastofcurrentevents, asdiscussingthelatestnewsdemonstratesyour engagementwiththeworldandcontributesto meaningfuldialogues.Capitalizeonpeople’s inclinationtotalkaboutthemselvesbyasking questionsthatdelveintotheirinterestsand experiences,revealingyourgenuineinterestin learningmoreaboutthem.
Injectinghumorintoconversationscanserveasa powerfultoolforbuildingrapport,thoughit’s importanttostrikeabalancesoasnottoappear
overlyforced.Apositiveandupbeatdemeanorismagnetic, makingothersmoreinclinedtoengagewithyou.By focusingonthepositiveaspectsoflifeandsidestepping complaintsorgossip,you’llnaturallyattractpeople.
Ultimately,authenticityreignssupreme.Attemptingtobe someoneyou’renotiseasilydetectable,sostayingtrueto yourselfisparamount.Embracethesestrategiestoensure youleaveapositiveandlastingimpressiononthoseyou encounter
5. 7WaystoEstablishDeepSubliminalRapport withAnyone
Masteringtheartofbuildingrapportandforgingstrong connectionsencompassesseveralpivotaltechniques.One suchtechniqueismirroring–thepracticeofimitating anotherindividual’sbodylanguageandexpressions, fosteringasenseofeaseandrapport.Likewise, synchronizingbreathingpatternsgeneratesaprofound feelingofconnectionandbolstersinterpersonalties. Employingidenticalwordsandphrasesastheotherperson furthersolidifiesmutualunderstandingandshared encounters.
Unearthingcommongroundthroughsharedinterestsor experiencesservestocementtheseconnectionsevenmore deeply.Skillfullyincorporatingaperson’snameshowcases activelisteningandgenuinecuriosity.Insuitablecultural contexts,physicaltouchcanalsointensifytheseconnections. Ultimately,aheartfeltsmiletranscendslinguisticbarriers, radiatingwarmthandreliability.Byadroitlyapplyingthese techniques,individualscanelevatetheirinteractions,giving risetorelationshipsimbuedwithsignificance.
6. 9WaystoFeedSomeone’sEgo(AndKnow WhenNotTo!)
Toenhanceself-esteemandcultivatepositiveconnections, severaleffectivestrategiescomeintoplay.Offeringgenuine, specificcomplimentscansignificantlybolsterfeelingsof valueandrecognition.Showingsincereinterestintheir accomplishmentsbyinquiringabouttheirpassionsand achievementsdemonstratesadmirationfortheirendeavors. Grantingleadershiproles,seekingtheirinputoncrucial matters,orprovidingundividedattentioncanmakethemfeel trulysignificant.
Utilizingtheirnameduringconversationsunderscoresyour attentivenessandunderscorestheirimportance.Subtly mirroringtheirbodylanguageenhancesthesenseof
connection.Alight,respectfultouchonthearmor shouldercommunicatesaffectionwithout oversteppingboundaries.Injectinghumorinto interactionsfostersarelaxedatmosphereand elevatestheirmood.
Attentivelisteningandrespectfortheirviewpoint arepivotalinreinforcingtheirself-worth.Active participationindiscussionsshowcasesyour authenticcuriosity.Lastly,freelyexpressingpraise andgratitudewhenwarrantednurturesconfidence andfortifiespositiveemotions.Integratingthese techniqueseffectivelycontributestobolstering someone’sself-esteemandoverallwell-being.
7. 11WaystoMakeYourPhonea PowerfulCommunicationsTool
Intoday’sfast-pacedworld,yoursmartphoneisa vitaltoolforeffectivecommunicationand meaningfulconnections.Itsimplifiesarranging meetingswithconcisemessagesproposingtopics, times,andlocations,expeditingresponses,and allowingmessagerefinement.Afterproductive meetings,expressgratitudethroughshorttextsor emails,reinforcingtakeawaysandshowing appreciation.Stayeffortlesslyconnectedby updatingviatext,email,orsocialmedia,keeping othersinformed,andnurturingfutureinteractions.
Yourphoneaidspreparationtoo,asquickonline searchesprovideconversationmaterialbefore meetingnewpeople.Duringdiscussions,it’sa reliablenote-takingtool,capturingkeypoints. Recordingaudioduringpresentationshonesskills, whilefilmingyourselfenhancesnonverbal communication.However,remembertotake breaksforbalance.Setcommunicationboundaries foruninterruptedfocus.Yourphonecanalsomake apositiveimpactbystrengtheningbonds, volunteering,oraidingcharitablecauses, extendingfulfillmentbeyondyourself.Inthis dynamiclandscape,yoursmartphoneisabridgeto efficiency,connection,andpersonalgrowth.
8. 15WaystoWorkaPartyLikea PoliticianWorksaRoom
Navigatingsocialsituationsandbuilding connectionsatpartiesrequireseffectivestrategies. Assessroomdynamicsuponarrivaltoidentify
partnersandavoidawkwardness.Proactivelyintroduce yourselftointerestingindividualsforengagingdiscussions. Nonverbalcueslikeopenbodylanguagecommunicate approachability Activelisteningandrememberingdetails demonstrategenuineinterest.Carryingbusinesscards simplifiescontactexchange,maintainingeyecontactenhances engagement.Preparationiskey,consideringtheguestlist, goals,andconnections.
Choosingbetweenminglingandeatingdependsonpriorities. Politelyexcuseyourselffromunenjoyableconversationsfor betterinteractions.Skillfulintroductionshighlightingshared interestsencourageconnections.Engagingconversationsrely onopen-endedquestions,curiosity,andhumor.Post-party, follow-upsexpressappreciationandinterest.Handling awkwardmomentsgracefullyinvolvesconfidentresponses. Implementthesestrategiestoexcelsocially,optimizeparty experiences,andfosterconnections.
9. 7WaystoTalkWithTigersandNotGetEaten Alive
Whendealingwithdifficultpeople,it’shelpfultoadoptseveral strategiestomaintainpositiveinteraction.First,mimictheir bodylanguageandtoneofvoicetoestablishrapportandcreate acomfortableatmosphere.Additionally,agreeingwiththeir points,evenifyoudon’tfullyagree,demonstratesattentive listeningandrespectfortheirperspective.Avoidingarguments iscrucial,astheycanescalatetensions;instead,seekcommon groundtofosterunderstanding.Whilepolitenessandrespect shouldbemaintainedregardlessoftheirbehavior,it’s importantnottoengageinconfrontationaleyecontactthat couldprovokeachallenge.
Understandingthathurtfulcommentsfromdifficultindividuals arenotpersonalandrefrainingfromtakingoffensecanhelpin maintainingemotionalcomposure.However,ifaconversation becomesoverlyhostileorunsafe,it’sacceptabletowithdraw fromthesituationtoensurepersonalsafety.Bycombining thesestrategies,individualscannavigateinteractionswith difficultpeopleeffectivelyandmaintainabalancedapproachto communication.
Intheclosingchaptersofthisamazingbook,wegraspthetools towieldconversationasanart.Thisbookunderscoresthat communicationisthevitalthreadconnectinghumanity.With theseinsights,weadvancetowardmasteringsociallandscapes, leavingmeaningfulimprints.Letthiswisdompropelyouintoa realmwhereeveryinteractionisachancetoradiate.Embrace thelanguageofconnection,andwitnessitstransformative abilitytocaptivate,inspire,andforgeenduringbonds.
FOUNDER AND CHIEF EXECUTIVE OFFICER
Houman Salem
Revolutionizing the Fashion Industry with ARGYLE Haus
Thefashionindustryisaconstantlyevolvingspace wherenewnessisalwaysindemand.With changingconsumerneedstechnological advancements,andsustainabilityconcerns,theindustry demandsleaderswhocanthriveonchallenges.Onesuch leaderwhohascarvedhisnicheinthefashionworldis HoumanSalem.
Asanentrepreneurandfashionbusinessconsultant, HoumanistheFounderandChiefExecutiveOfficerof ARGYLEHaus.Hisjourneyinthefashionindustrybegan afterhisexperienceinmanagementconsulting,working withvarioustechnology,consumerproducts,and entertainmentcompanies.Hespottedanopportunitytooffer smallclothingbusinessesall-in-onewrap-aroundservices suchasfashiondesign,materialsourcing,apparel development,andcutandsewmanufacturing,alongwith smallbatchproduction.
InaconversationwithHouman,wedelveddeepintohis journeyandhowARGYLEHaushasaddedsubstantial valueatthegroundlevel.Hisinsightsasafashionbusiness expertandaninspiringleaderareinvaluable,andweare excitedtosharethemwithourglobalaudience.Weare confidentthathisexperienceswillnotonlyamazeour readersbutalsoprovideaboosttotheirentrepreneurial streak.
TheMakingofaFashionIndustryLeader
HoumanSalem’sjourneyisnothingshortofinspiring. ArmedwithaBAinHistoryfromCaliforniaState UniversityNorthridgein1994,hebeganhiscareerinthe musicindustry.Heheldseveralpositionswithrenowned companieslikeEM-CapitolRecords,SonyMusicGroup,
andtheUniversalMusicGroup.However,histimeinthe musicindustrywasrelativelyshort,andhefelttheneedto exploremoreandbroadenhishorizons.Sohedecidedto pursueanMBAfromPepperdineUniversityin2001.
AfterearninghisMBA,hestartedhisownsmallbusiness consultingfirm.OneofhisclientswasForplay,Inc.,a Hollywood,California-baseddesignerandmanufacturer ofwomen’slifestylefashionandintimateapparel.Aftera three-monthconsultingassignment,theownersofthe companyweresoimpressedwithhisworkthatthey electedhimastheirCEOin2004.Thiswasthebeginning ofHouman’sillustriouscareerinthefashionindustry.
Houman’sexpertiseinmanagementconsultingcontinued togrow,andheworkedwithavarietyoftechnology, consumerproducts,andentertainmentcompaniesfrom 2008to2010.However,hispassionforthefashion industryremainedstrong,andhefoundedARGYLEHaus tocatertothespecificneedsofsmallclothingbusinesses.
ARGYLEHaus:TheSolutiontoHighMOQin FashionManufacturing
In2014,HoumanfoundedARGYLEHausasafactoryfor small-batchapparelproductioninLosAngeles,California. HismotivationforstartingARGYLEHausstemmedfrom hisownexperienceinthefashionindustry.Asan entrepreneurandfashionbusinessconsultant,hewas lookingforafactorytomanufacturehisownclothingline. However,thehighminimumorderquantitiesoffactories inLAwerenotsuitableforasmallstartup.Thischallenge presentedanopportunityforHoumantostartabusiness thatprovidesamuch-neededservicetosmallclothing businesses.Thus,ARGYLEHausofApparelwasborn.
“
“If you fall down and don't get back up, then you fail completely, but if you fall down and get back up and try again, then you've learned and are now well-educated.”
Today,ARGYLEHausofApparelisa leadingfashiondesignhouseand apparelmanufacturingcompanyinthe UnitedStates.Thecompanyoffersa fullrangeofservices,fromfashion designandmaterialsourcingto appareldevelopmentandcut-and-sew manufacturing.Itboastsateamof industry-leadingbusinessexperts, technicaldesigners,patternmakers, andmasterseamstresseswith extensiveexperienceinthefashion, apparel,andmanufacturingindustries. Itsservicescatertoestablished designers,growth-stagecompanies, andnationalbrands,makingtheman idealchoiceforclientsseekingthe highestqualityoutputtosatisfytheir valuedconsumers.
ARGYLEHausofApparelhasaclear vision–tobetheAmericanengine thatpowersglobalfashionandapparel brands.Theirmissionistoprovidethe
highestqualityfashiondesign,apparel development,andclothing manufacturingservicestocompanies andbrandsthatdemandthebestfor theirvaluedconsumers.
One-Stop-ShopforFashionBrands
Houman’scompany,ARGYLEHaus ofApparel,hasaclearcompetitive advantageoveritsrivals.Theyare fullyverticallyintegrated,which meansthattheyprovideallthe necessaryservicesfromstarttofinish, savingtheirclientstimeandmoney Theyofferfashiondesign,apparel development,productmanufacturing, anddigitalmarketingservices, includingwebsitelaunchandcontent creation,andalsointroducetheir clientstoresourcessuchasretail buyersnationwide.
Thisintegrationandstreamlined approachofferaone-stop-shopfor startupsandmid-sizeapparelbrands, eliminatingtheneedtofindnumerous resourcestogetthejobdone.The resultisthatARGYLEHausof Apparelcanprovideahigherqualityof serviceatalowercost,makingthem theclearchoiceforcompaniesthat demandexcellenceandefficiency
Redefiningwhatitmeanstobea ModernCEO
AstheleaderofARGYLEHaus, Houmanhasseveralrolesand responsibilitiesthatcontributetothe successoftheorganization.Intheearly daysofthecompany,hewasinvolved inalmosteveryaspectoftheoperation. Hetookonvariousroles,including sales,marketing,finance,websiteand SEOmanagement,andgovernment
relations.Overtime,asthebusiness grew,hebuiltdepartmentsandteams tooverseecriticalfunctions,allowing himtofocusonoverallbusiness strategyandgrowth.
“All those departments have my DNA and my methodologies infused into them,” saysHouman.Asaflexibleand adaptableleader,heunderstandsthat changeisconstant,bothintheexternal andinternalenvironmentsofa business.Asaresult,hegrantshisstaff lotsoffreedomtomakenecessary changesandisopentonewideasand methodologies.Hisleadershipstyleis markedbyhisabilitytotrusthisteam andthedepartmentheadshehashired. “Sometimes your department heads may know a lot more than you ever did about a particular function, and you have trust in the people you hire,” believesHouman.
ThrivingonNewness
AstheCEOofARGYLEHausof Apparel,Houmanbelievesthat challengesarejustapartofthe journey,andhehasauniqueapproach toovercomingthem.Insteadofletting themslowhimdown;heembraces themandlookstowardsthefuturewith
adeterminedmindset.Hebelievesthat challengesareopportunitiestogrow andpushboundaries.
Thefashionindustryisconstantly evolving,andnewnessisthenameof thegame.ThismotivatesHoumanand histeamtoworkharderandseekout newchallenges.Hebelievesthathiring peoplewiththesamemindsethelpsthe teamthriveonnewchallenges together Theyencounterchallengesin theformofnewproductstheyare designinganddevelopingforclients, newbusinessunits,andopportunities theycreateforthemselves.
Forinstance,lastyear,Houmanandhis teamlaunchedanewdigitaldivisionto helpclientslaunchtheire-commerce sites.Thismovesetthemapartfrom theircompetitorsandcreatedanew revenuestreamforthecompany
VisionforaSustainableandEthical FashionFuture
Houmanfindsinspirationinthe enthusiasmandentrepreneurialspirit ofstartupsheworkswith.Theindustry hasundergonesignificant transformationinrecentyears,with sustainabilityandethicalfashion
takingcenterstage.Consumersare increasinglyinterestedinthe environmentalimpactandlabor practicesofthebrandstheysupport.
Asaresult,fashionbrandsare adoptingsustainablepracticesandecofriendlymaterials.Theindustryhas alsoseenariseinathleisureand streetweartrends,emphasizingcomfort andpracticality
Houmankeepsaneyeontheindustry andisinspiredbythosewhoprioritize sustainabilityandethicalpractices.He isalwaysonthelookoutfornewtrends andemergingdesignerswhoare pushingtheboundariesoffashion.
Houman’sFutureOutlook
Houmanhasambitiousplansforthe future,withastrongfocuson expandinghisbusinessandoffering innovativenewservicestohisclients. Heiscommittedtostayingaheadof thecurveandprovidingcutting-edge solutionstohelphisclientssucceedin anever-changingmarket.
Inadditiontohisbusinesspursuits, Houmanisalsopassionateabout sharinghisexpertisewithothers.He hasrecentlybeenactiveinpublic speakingengagements,wherehehas beenabletoeducateandinspire audienceswithhisinsightsintothe fashionindustryandhisinnovative approachtobusiness.
“
“Don't be afraid to make mistakes, and don't be afraid of failure.”
Lookingforward,Houmanis consideringlaunchingapodcastto reachanevenbroaderaudienceand sharehisknowledgeandexpertisewith anevenwiderrangeofpeople.Heis excitedaboutthepossibilitiesthatthe futureholdsandiseagertocontinue pushingtheboundariesofwhatis possibleintheworldoffashionand business.
Masood Al A war
Realestatefirmsneedtoembraceinnovationand havealong-termvisioninordertosucceedinthis transformativeage.Thechallengeisbecoming increasinglymoredifficultastherealestatesectordeals withdisruptivefactorsandtheanticipatedrepercussionsof thepost-COVID-19pandemic.Overtime,theUAEhad manycrises.However,astrongandforward-thinking leadershiptooktheadvantageofcrisestostrengthenits positionasamajoreconomicpower Asaresult,theUAE hasgainedmoreknowledgetobetterleadtheMiddleEast, and ,aDubai-basedprivaterealestate Medallion investmentfirm,isworkingtocontributetothesolutionand encouragegreatness.
Thepandemichasdemonstratedthatnobodyisimmune, includingpeopleaswellasbusinesses,governments,and financialmarkets. ofMedallion,is MasoodAlAwar,CEO abrilliantthinker,andhissuccesshasbeenlargely attributedtohisagility,resilience,preparation,andpeoplefirstmentality.Togetherwithoutstandingexecutivesand motivatedemployees,Masoodcreatedaplatformof excellencewithdisruptingstrategiesandinsightstooffer theirclientsatremendousamountofvalue.
BornWinner
Masoodhasvastexperienceinfinance,politics,andreal estatespanningmorethan30years.Hegraduatedfromthe firstclassoftheHHSheikhMohammedBinRashid LeadershipDevelopmentProgramin2005andhasanMBA fromtheUnitedKingdom.Furthermore,hehaspursueda novelrealestateinvestingstrategyintheUAEbyfusinghis experiencesinthepublicandprivatesectors.InDubaiin 1990,whilecompetingfortheUAEasaSnooker Champion,healsoachievedthefeatofdefeatingSteve Davis,thesix-timeworldchampioninsnooker.
AstheCEO,heisresponsibleforensuringthatMedallion effectivelydeliversitsgoodsandserviceswhileupholding thecorporateprinciplesofresponsibility,honesty, professionalism,courage,andinnovation.Heiswaryofthe
statusquoandafierceadvocateforchangeashewas instrumentalinorganizingthefirstconferenceonsmart citiesandsmarthumancapital,“SmartLivingCity,”which broughttogetherdecision-makers,experts,and professionalsfromaroundtheworld.
Masoodalsoworkedforseveralwell-knownrealestate companies,includingEMAARProperties,SOROUHReal EstatePJSC,TASWEEKRealEstate,andDUBAI PROPERTIES,adivisionofDUBAIHOLDING.Heheld executivepositionsandgainedexperienceinallphasesof thedevelopmentlifecycleinboththeemiratesofDubai andAbuDhabi.
DisruptingtheDubaiMarket
MedallionAssociatesisaprivaterealestateinvestment companywithofficesinDubaithatprovideadvisory services,assetmanagement,financing,anddevelopment. TheDubaiLandDepartmentappointedthebusinessasan internationalpromotionaltrusteeinFebruary2018,andby November2019,thecompanyhasopenedofficesin MalaysiaandLondon.Sincethen,ithasobtainedintricate financingtotalingmorethanDh5.5billionforthevarious itemsintheDubairealestatemarket.
AccordingtoMasood,themottooftheMedallionis“Never turnyourbackonacrisis.Instead,bouncebackeven stronger.”Hebelievesthat,whilechangecanpresent challengesforestablishedcompanystructures,itcanalso presentenormousopportunities.Thecompanyisadamant thattheattractivenessofforeigninvestmentafterCOVID19willbecloselytiedtotherecoveryprogramsputin place.MedallionAssociatesemploysinnovativetechniques toinjectliquidityintotheDubaimarket.
Tocreate4,000affordablerealestateapartments, Medallion’sdevelopmentcompanybegantheprocessof negotiatingprivate-publiccooperationin2019. Furthermore,tocompletetheproject,whichisvaluedat morethanDh2billion,MedallionworkedwithEuropean
“Medallion has attracted foreign investors through competitive, complex, and innovative deal structures that have placed performance at the center of their proposals, with clearly defined
contractorsandprojectmanagers,Asianinvestment bankers,governmentassetandpropertymanagersfromthe UAE,andamajorityshareholderfromDubai.Inaddition, thecompanyisinvolvedina$300millionoverseas businessthatwillrequirefinancialreorganizationbeforeit canbepromotedinME.
RealEstateServices
MedallionAssociateshasextensiveexpertiseinproviding realestateconsultancyandinvestmentservices.Helping clientsfromthebeginningofarealestateprojecttoits effectiveconclusionandcustomerrelationshipmanagement areitsprimarybusinessactivities.Thebusinessfacilitates connectionsbetweendevelopers,investors,andcustomers. Itscarefullyselectedfundsforparticulardevelopments provideabove-averagereturnsandfinancialsecurity.
With20yearsofbusinessandasuccessfultrackrecordof managingavarietyofassetclasses,Medallion’sprime servicesinclude:
• ASSETMANAGEMENT
• PRIVATEEQUITY
• ADVISORY
• REALESTATEINVESTMENT
• SALESANDMARKETING
AStepaheadofCOVID
Masoodpredictedthepossibilityofamoreextensive worldwideproblemafterthecoronavirusfirstappearedin
Wuhan.Earlyin2020,Medallionexecutivespredictedthat theCOVID-19outbreakinChinacouldspreadgloballyand sparkasignificantliquiditycrisis.Aspartofitsconsulting business,thecompanyputinalotofefforttobuilda financestructuringproduct,andthereisnowalotof demandfortheseproducts,whichprovidesophisticatedand creativefinancingmechanisms.
Everyoneisattemptingtomanagethepost-covid-19 reopeningaswellasthefinancialeffectsofthepandemic. Incontrast,Medallionisusingitsreputationforintegrity anddependability,whichissupportedbyreputable specialists,todrawinforeigninvestors.Thecompanyis winningcommercialstrategiesbyexecutingthestrategy andexploitingitsaccountabilityvaluethrough 'Performance,’clearlydefinedKPIs,andbestpractices.
StrongMindset
Masood Al A war
MasoodisconfidentthatDubaiwillemergefromthe economiceffectsofthecoronavirusinastrongerposition andwithmoreknowledgebecausetheemiratehas historicallyweatheredmanycriseswiththehelpofits strongandimaginativeleadership.
Masoodquotes,“Adestination’sattractivenesstoforeign realestateinvestorswillbehighlydependentonsupport fromgovernments,andDubaiisputtingtogetheroneofthe strongestandmostgenerousrecoveryplans.Medallion Associatesaimstobepartofthisgreatcountry’sstrongand resurgentrecovery.”
TALK LIKE TED The9PublicSpeakingSecrets
of the World’sTopMinds
Intherealmofmoderncommunication,theabilityto
captivateanaudienceandconveyideaswithimpactis paramount.Enter“TalkLikeTED:The9Public SpeakingSecretsoftheWorld’sTopMinds”by CarmineGallo.Thisbookunveilsthestrategiesemployed byrenownedTEDTalkspeakerstodelivercaptivating andinfluentialpresentations.Gallodissectsnineessential principlesthathavetransformedpublicspeakingintoan artform,offeringreadersthekeystoinspiring, connecting,anddrivingchangethroughthespokenword. Inanagewhereeffectivecommunicationisalinchpin skill,thisbookoffersaroadmaptomasterthecraftof compellingpublicspeaking.
AbouttheBook
“TalkLikeTED:The9PublicSpeakingSecretsofthe WorldsTopMinds,”authoredbyCarmineGallo,servesas anilluminatingguidetothecaptivatingartofpublic speaking.Drawinginspirationfromtheglobally acclaimedTEDTalks,Gallodistillstheessenceofwhat makesthesepresentationssoimpactfulandmemorable. BydissectingthetechniquesofsuccessfulTEDspeakers, thebookunravelsnineessentialprinciplesthatunderpin theirabilitytoengage,inspire,andinfluenceaudiences. Throughpracticalinsights,real-lifeexamples,and actionableadvice,Galloequipsreaderswiththetoolsto transformtheirowncommunicationskills,enablingthem toconveyideaswithcompellingauthenticityandleavean indeliblemarkonanyaudience.
Thisbookisdividedintosectionsmentionedbelow:
● Emotional
● Novel
● Memorable
Joinusaswerevealthelessonsfromthebook.
1. StartWithaStrongStory
Acaptivatingstoryatthebeginningofyourpresentation immediatelydrawsyouraudience’sattention.Narratives havethepowertoemotionallyengagelisteners,making themcuriousaboutwhatcomesnext.Awell-craftedstory createsapersonalconnectionbetweenyouandyour audience,settingthestageforamemorableandrelatable presentation.
2. HaveaClearMessage
Yourcoremessageisthecentralideayouwantyouraudience tograsp.It’sessentialtoarticulatethismessageclearlyand succinctly.Afocusedmessagehelpsyourlistenersunderstand thepurposeofyourpresentationfromtheoutset,guidingtheir thoughtsandallowingthemtofollowyourpresentationmore effectively
3. UseSimpleLanguage
Effectivecommunicationhingesonclarity.Usingsimple languageandavoidingunnecessaryjargonensuresthatyour audiencecomprehendsyourcontenteasily Whenyouspeakin astraightforwardmanner,youcreateaninclusiveatmosphere whereeveryonecanunderstandandengagewithyourideas.
4. BePassionate
Passionisamagneticforcethatdrawspeoplein.Whenyou genuinelycareaboutyourtopic,yourenthusiasmbecomes contagious.Youremotionalinvestmentcapturestheattention ofyouraudience,makingyourpresentationnotonly informativebutalsoinspiringandimpactful.
5. UseVisuals
Visualaidsenhanceyourspokenwords.Theyprovideavisual representationofyourideas,makingthemeasiertounderstand andremember Visualsbreakdowncomplexconceptsandadd depthtoyourmessage.Justremembertousevisualssparingly andensuretheycomplementyournarrativeratherthan overshadowit.
6. Practice
Practiceisthekeytoapolishedpresentation.Rehearsingyour talkmultipletimeshelpsyoubecomemorecomfortablewith theflowandstructure.Itallowsyoutorefineyourpacing, gestures,andtoneofvoice.Themoreyoupractice,themore confidentandpoisedyou’llappear,whichinturncaptivates youraudience.
7. Don’tUsePowerPoint
Whilevisualaidsarevaluable,relyingsolelyonPowerPoint slidescanmakeyourpresentationfeelmonotonous.Instead, emphasizedynamicstorytellingandengaginginteractionswith youraudience.Yourabilitytoconnectpersonallyandconvey yourmessagepassionately
willkeepyouraudience’sattention farbetterthanaseriesofslides.
8. MakeItPersonal
Sharingpersonalanecdotes humanizesyourpresentation. Personalstoriescreateanemotional connectionbetweenyouandyour audience,fosteringrelatabilityand empathy Whenlistenersfeela personalconnectionwiththe speaker,they’remorelikelytobe investedinthemessagebeing delivered.
9. EndWithaCalltoAction
Acompellingconclusionisvitalto leavealastingimpact.Encourage youraudiencetotakeactionbased onyourmessage.Thiscouldbe anythingfromadoptinganew mindsettoimplementingaspecific behaviorchange.Awell-craftedcall toactionmotivatesyourlistenersto applywhatthey’velearned,ensuring thatyourpresentationhasatangible impactontheirlives.
KeyTakeaways
“TalkLikeTED:The9Public SpeakingSecretsoftheWorld’sTop Minds”byCarmineGalloisabook thatoffersinsightsintoeffective publicspeakingbyanalyzingsome ofthemostpopularTEDTalks.The bookdistillsthestrategiesand techniquesusedbysuccessfulTED speakersintoninekeytakeaways:
● PassionandEnthusiasm
Bepassionateaboutyourtopic. Enthusiasmisinfectiousandmakes yourmessagecompelling.Amarine biologist’sgenuineloveforthe oceans,evidentinherTEDTalk, drewtheaudienceintoherworldand inspiredaction.
● StartwithaStory
Beginwithacaptivatingstory Storiesconnectwithyouraudience andmakeyourmessage memorable.Thinkofthedyslexic entrepreneurwhoturnedhis challengesintosuccessby developinganinnovativeapp.
● ThreeStories
Includethreestoriesthatillustrate yourmainpoints.Shareapersonal journeyoftransformation,lessons learnedfromadversity,andastory thatcombinesnumbersandhuman experiencetoreinforceyour message.
● UseNumbers
Numbersprovidecredibilityand clarity Theyanchoryourideasin reality.Forexample,ascientist usedstatisticstohighlightthe impactofqualityeducation, complementingastoryofayoung girlsjourneyfrompovertyto university.
● BeVisual
Supplementyourstorieswith visualslikeimages,charts,and graphstoclarifycomplexconcepts. Aneuroscientist,forinstance,used brainscanstoillustratetheeffects ofmindfulnessmeditation.
● ClearandEngaging Delivery
Speakclearly,avoidmumbling, andmaintainasteadypace. Practiceextensivelytoboost confidence.Amathematician’s TEDTalkseamlesslycombined storytellingandmathematical insights,leavingtheaudiencein awe.
● EngageYourAudience
Connectonapersonallevel.Make eyecontact,smile,andusegestures. Apsychologist’swarmandfriendly demeanormadeheraudiencefeel liketheywerehavingaconversation withafriend.
● EndwithaCalltoAction
Finishwithacalltoaction.Tellyour audiencewhatyouwantthemtodo next.Forinstance,ifyou’re advocatingforsustainability, encouragesimpleactionslike reducingplasticusageandplanting trees.
● LeaveanIndelibleMark
CraftingacaptivatingTEDTalk involvessharingyourpassion, startingwithengagingstories, incorporatingthreeillustrative stories,usingnumbersforclarity, beingvisual,speakingclearly, practicingdiligently,engaging authentically,andinspiringaction. Leaveanindeliblemarkonyour audience,ignitingcuriosityand inspiringchange.
“TalkLikeTED”offersa transformativeguidetopublic speakingbydissectingthesecrets behindrivetingTEDTalks.Gallo’s insightsemphasizethepowerof emotionalconnection,storytelling, andauthenticity.Throughpractical strategieslikeharnessingpassion, incorporatingvisuals,andmastering bodylanguage,thebookempowers readerstocraftimpactful presentations.Bydistillingthe essenceofTED’ssuccess,itequips speakerswiththetoolstocaptivate, inspire,andleaveanindeliblemark ontheiraudiences,ultimately transformingcommunicationintoa compellingartform.
Sean M. Hicks
Thecorporatelandscapeisundergoing
significanttransformations,propelledby technologicaladvancements,evolving customerexpectations,andtheever-expanding reachofglobaleconomies.Amidstthesechanges, onetrendstandsoutasparamount:thegrowing importanceofdigitaltransformation.Inordertostay aheadinthiscompetitivelandscape,modernleaders mustpossessahighleveloftechnological proficiencyandbewillingtoembraceemerging technologies.
Amongtheesteemedbusinessleaderswhoembody thisforward-thinkingmindsetandpossessawealth ofknowledgeandexperience,SeanHicksshinesas theCEOof NewLeafServiceContracts,Inc.His visionaryapproachanduniquestrategiesfor businessexpansionhavemadeaprofoundimpacton theindustry.Letusexplorehisremarkable contributionsandhowhehaspropelledhis organizationtonewheights.
ProfessionalJourneyofSuccess
SeanHicksisacreativeleaderdrivinginnovation andgrowthintheindustry.Heisaseasoned professionalwithover30yearsofexperienceinthe serviceandservicecontractsector.Seanrelentlessly pursuedqualityandlovedprovidingexcellentclient experiences,startingwithhishumblebeginningsas aServiceManageratSearsProductServicein Florence,Alabama.
Innovative Leader Shaping the Service Contract Industry
SeanbeganhisworkatSearsandsoonmovedthrough theranks,obtainingpromotionsthatallowedhimto movetomoreprominentservicelocationsandtakeon moreresponsibility.MontgomeryWardtooknoticeof hisskillsandhiredhimasaCentralServiceManager inKansasCitybeforepromotinghimtoRegional ServiceManagerinTampa,Florida.Hemade considerableprogressduringthistime,launching ground-breakingprojectsthatchangedthefaceofthe businessenvironment.
FollowinghistenureatMontgomeryWard,Sean relocatedtoChicago,Illinois,wherehetookthecrucial DirectorofProductServicesjob.Inthisrole,he oversawateamofover1,500repairspecialistsspread throughout138servicefacilities.Amidrisingfinancial constraints,hesuccessfullytransitionedtheWards servicefleetintoA&ESignatureService,thecountry’s firstcountrywideserviceforappliancesand electronics.
Later,Seanstartedanewchapterinhisworkby joiningWarrantechHomeServicesinBedford,Texas. Hewasthecompany’sSeniorVicePresidentof Operations,overseeingthecontactcenter,service networkexpansion,andclaimpayouts.Ashe progressedupthecorporateladder,Seanfinally becamethepresidentofWarrantechConsumerProduct Services,Inc.,wherehiscreativeplansandoutstanding leadershipskillshelpedthecompanygrowfroman annualrevenueof$18milliontoanastounding$138 million.
Inordertomakealastingimpression,Seanandhis businesspartner,RickGavino,foundedNewLeafin 2011.InSeptember2020,NewLeafbecamean employee-ownedcompanytrulyaligningmanagement andworkergoals.NewLeafhashadextraordinary developmentunderSean’sskilledleadershipandhas establisheditselfasaninnovator.
EmpoweringServiceExcellence
SeanHicksandRickGavinofoundedNewLeaf ServiceContractswithasharedvisiontorevolutionize theservicecontractindustry Theylaunchedthe companywitha$1millioninvestment.BasedinIrving, Texas,NewLeafhasrapidlyemergedasaleading player,boastingover3,000storescoveredbyNewLeaf servicecontracts.Withadedicatedteamof approximately100professionalsspreadacrossthe Dallas-FortWorthmetroplex,theyarecommittedto deliveringexceptionalserviceexperiences.
NewLeaf’smissionrevolvesaroundbeingan empoweredorganizationthatharnessescutting-edge technologiestoprovideunmatchedservice.Anchored byitscorevaluesofService,Integrity,andCommunity, thecompanysetshighstandardsinitsday-to-day operations.Inatransformativemove,NewLeaf convertedtoa30%EmployeeStockOwnershipPlan (ESOP)inSeptember2020,fosteringacultureof sharedownership.
RedefiningServiceContractswithUnmatched Offerings
AtthehelmofNewLeaf,Seanhasrevolutionizedthe industrywithexclusiveservicesandsolutionsthat surpasscompetitors.Asathird-partyservicecontract administrator,itofferscomprehensivecoveragefor appliances,furniture,andevenshoes,coveringnearly allconsumerspendingcategoriesexceptautomobiles. Withover600clients,rangingfromsmallbusinessesto largeretailerswithhundredsofstores,theirtrusted reputationspanstheindustry
NewLeaf’sinnovationextendsbeyondtraditional contracts.Theynowcollaboratewithmarketersinthe homewarrantysector,providingconventionalhome warrantiesviaemail,directmail,andoutbound telemarketing.Theirservicesincludeproductdesign, compliance,training,andpost-salecontractservicing. Additionally,theyempoweronlinepartnerstoenterthe
servicecontractbusinessinjustoneweek,offering value-addedfeatureslikemoney-backguaranteesfor unusedcontracts.Remarkably,NewLeafisthesole third-partyadministratorcoveringshoeandouterwear brands,solidifyingtheirstatusaspioneers.
Leader’sPerspective
Seanisinchargeofthecompany’soverall managementasChairman,CEO,andPresidentof NewLeaf.Hemakescrucialjudgments,anticipates cutting-edgegoods,andestablishesstrategicgoals withaneyeonthecompany’sfuture.Seanguidesand mentorstheexecutiveteam,givingthemthetools theyneedtooperatetheirday-to-daybusiness effectively.Hehasestablishedhimselfasavisionary intheservicecontractsectorthroughhisexceptional administration,leadingtoseveralaccolades.Under hisleadership,NewLeafflourishesasatrailblazing force,influencingthedirectionoftheindustry
EarningtheTrust
NewLeaftargetsAmerican-basedapparel, electronics,andhouseholdgoodsretailersand manufacturerslookingforservicecontractandrepair networksolutions.Servicecontractsopenaprofitable retailerchannel,boostingprofitabilityandfostering brandloyalty Theseextensiveservices,carefully constructedbyNewLeaf,enableclientstoestablish enduringrelationshipswiththeirconsumers.The contractsoftenlastuptofiveyearsandlinkclientsto theretailerforalengthyperiod,producingsignificant money.Byprovidingsuperiorcustomerservice,the merchantearnsthetrustoffuturecustomers.
ProactiveMindsetinBusiness
Seanunderlinestheimportanceofproactive leadershipinahighlycompetitivecorporate environment.Seizingopportunities,managingrisks, fosteringinnovation,navigatingchange,keepinga customer-centricapproach,andinspiringand motivatingemployeesarethesixmajorareashe viewsasrequiringproactivethinking.
Furthermore,heactivelyseeksmethodstostay relevantinchangingleadershipstylesandbelievesin lifelonglearning.Heactivelyparticipatesinbusiness conferencestokeepupwithcurrentbestpractices. Attendingleadershipdevelopmentseminarsgives
himevenmoreknowledgeaboutrecentdevelopments. Seanemphasizesthevalueofdevelopinghiscompany intoacenterforcontinuingeducationbecausehe recognizestherelevanceofbuildingalearningculture. Hegiveshisstaffthetoolstoadvanceprofessionally andpersonallybyofferingthoroughtraining opportunitiesandvaluableresources.Healsospends muchtimenetworkingwithcolleaguesinthesectorto acquireessentialinsightsintotheirchangingleadership styles.
PursuitofBalancedLife
Seanenjoysafulfillingwork-lifebalanceoutsideofhis cabin.HeloveswatchingtheUniversityofAlabama footballteamplay,assportsareoneofhispassions. Travelingwithhiswifeisalsoaspecialinterest.As Seanaged,hecametoappreciatetheimportanceof familyandadvocatedforotherstoprioritizetaking well-deservedvacationswithlovedonesinsteadof workingexcessiveovertime.
New Leaf’s
mission is to be an empowered organization that leverages leading-edge technologies to deliver exceptional service experiences.
”
Advice to Thrive
Seanoffersvaluableadviceto aspiringleaderslookingtogrowin theservicecontractindustry:
●Staycuriousandseekknowledge. Readbooks,magazines,papers,etc. tokeepthelearningcycleactive.
●Attendindustryeventsandnetwork. Buildarobustnetworkofbusiness leaders.
●Embracefailureandlearnfromit. Thenalwaysstriveforcontinuous improvement.
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