7 Rare Lessons Every Purpose-Driven Leader Can Steal from Dr. James Campbell’s Playbook Pg.24
7 Ruthless Moves Kloe Korby Used to Revolutionize Senior Care Pg.32
7 Ruthless Truths Jessica Combs Uses to Slash Millions in Healthcare Costs Pg.40
LaVerne Collins LEADERS THE BUILDING AMERICA
Redefining Mental Health with Culturally Inclusive Care
EDITOR’S LETTER
The Billion-Dollar Minds Reshaping Your Health
Dearreaders,
WelcometothistransformativeissueofTheUSALeaders,whichfocusesonthepioneers redefiningwellnessandmedicalinnovation.In“The10MostInfluentialHealthcareLeadersinthe USAtoWatchin2025,”weexplorethevisionandmissionsofindividualswhoarenotonly adaptingtochangebutarealsoactivelydrivingitforward.Theseleadersworkattheforefrontof groundbreakingbiotechnologiesandcompassionatementalhealthinitiatives,demonstratingthe foresight,resilience,anddedicationnecessarytonavigatecomplexchallengesandseize unprecedentedopportunitiesinthehealthcaresector Theirinfluenceextendsbeyondtheir immediateorganizations,impactinglivesandinspiringaneweraofhealthandwell-beingacross thenation.
OurcoverstoryfeaturesDr.LaVerneHanesCollins,FounderofNewSeasonsCounseling, Training,andConsulting.Withthreedecadesofclinicalexperienceandmulti-statelicensure,Dr Collinsisaformidableforceinmulticulturalmentalhealth.Asanationalresource,sheis committedtoguidingcounselorsindismantlingineffectivetreatmentideologiesandensuringthat BlackandBrownindividualsreceivecounselingservicesthatreflecttheirtruelivedexperiences. Herworkmeticulouslypreparesclinicianstoengagewithcommunitiesthatareoftenskepticalof traditionalcounseling,reshapingdeficitnarrativesandequippingproviderstoconsiderfactorssuch asidentity,historicalcontext,clinicalbiases,culturalstrengths,andrace-basedlosses.Additionally, Dr.Collins'sinnovativeapproachincludestrainingexperiencedcounselorsindeliveringapproved continuingeducation,therebyamplifyingtheirimpactandinfluencewithinthefield.
Inadditiontoourcoverfeature,thisissueproudlyrecognizesotherinfluentialfigureswhoare shapingthefutureofhealthcare.WehighlightDr.MelindaS.Kidder,ChiefNursingOfficeratthe U.S.DepartmentofHealthandHumanServices;DianaRichardson,FounderofGlowgetterBeauty Entrepreneurs;JaneChung,PresidentandChiefOperatingOfficerofSutroBiopharma;and ZarminaJafar,GlobalHeadofStrategyandCEOofTHBGlobalPakistan.Eachoftheseleaders,in theiruniquefields,demonstratesanunwaveringcommitmenttoimprovinghealthcareaccess, quality,andinnovation.
Aswelooktoward2025andbeyond,theinsightsandachievementsoftheseteninfluentialleaders provideasourceofhopeandaroadmapforprogress.Weinviteyoutoexploretheirstories,learn fromtheirjourneys,andbeinspiredbytheirdedicationtocreatingahealthierandmoreequitable futureforallAmericans.
HappyReading!
Pankaj Gholap Project Editor
PUBLISHER
ARCHANA
EDITOR-IN-CHIEF
VIKRAM
MANAGING
PANKAJ
PROJECT
PANKAJ
PROJECT
ROBERTO
GRAPHIC
OMKAR
VISUALIZER AAKASH
RESEARCH
MARIA
10 Laverne Collins (Cover Story)
CoverStory
LaVerne Collins Redefining
Mental Health with Culturally Inclusive Care
Founder | New Seasons Counseling, Training, and Consulting
Fortoolong,mentalhealthcarehasoperatedunder a“one-size-fits-all”model,oftenneglectingthe crucialroleofculture.Thishasledto misdiagnosis,ineffectivetreatment,andaprofoundlackof accessformanycommunities.
Butwhatifmentalhealthcaretrulyreflectedthediverse tapestryofhumanexperience?Whatifcultural understandingwasnotanafterthought,butthevery foundationofhealing?
LaVerneCollins,founderofNewSeasonsCounseling, Training,andConsulting,isansweringthesequestions. Asaleadingvoiceinmulticulturalmentalhealth,Dr Collinsisdismantlingculturallyinsensitiveapproachesto therapy,pavingthewayforamoreequitableandinclusive systemofcare.
Drivenbyadeepcommitmenttohumanwell-being, LaVernebeganhercareerinmasscommunicationbefore discoveringhertruepassion:bridgingtheculturaldividein mentalhealth.Herpersonalexperiencesandprofessional insightsinspiredhertodevelopinnovativeprogramsthat prioritizeculturalhumilityoverculturalcompetenceand placeracialidentityattheheartofthetherapeuticprocess.
ThroughNewSeasons,LaVerneprovidesdirectcounseling servicesandempowersotherpractitionerswiththeskills andknowledgetodeliverculturallyresponsivecare.Her impactfulinitiatives,includingtheMultiCultural 2 MasterClass(MC)andherthought-provokingpodcast, “TheMultiCulturalMindSet,”areignitingavital conversationaboutthefutureofmentalhealth.
Inthiscoverstory,weexplorehowLaVerne’sworkis transformingmentalhealthnarratives,empowering practitioners,andchallengingdeeplyrootedbiases.Her approachnotonlychangescounselingsessionsbutalso redefinesthesystemsthatsupportthem.
TheUSALeaders:Youareanationalresourceperson formulticulturalmentalhealth.Couldyoubrieflyshare yourcareerjourneyandbackground?Whatinspired youtopursuethispath?
LaVerne:Humanbehaviorhasalwaysfascinatedme.Even asachild,Iwascuriousaboutwhypeopledothethings theydo.Thisdeepinterestinhumanthoughtsandemotions, though,didn’tinitiallyleadmetocounsel.Myfirstcareer wasinmasscommunications,andIstillusemuchofthat knowledgetoday.
Eventually,myfascinationwithhumanbehaviordrewme backtoacademia.IearnedmyM.S.Ed.incommunity counselingandlateradoctorateinChristiancounseling. Afterworkinginthecounselingfieldforsometime,I noticedasignificantissue:manycounselorsstruggledwith cross-culturalinteractionsandoftendefaultedtoa“raceneutral”approach.ItbecameclearthatmonoculturalWhite ideologiesprevalentincounselingandmentalhealth weren’teffectivelyservingBlackAmericans. So,Ibeganincorporatingpracticesthatweremoresuitable andrelationalwithinBlackculturesratherthanadhering strictlytoWhiteculturalnormsincounseling.Theresults wereremarkable.Clientretentionratesandword-of-mouth referralsincreaseddramatically
Thissuccessledmetodevelopcontinuingeducation coursesforcounselorsontheseculturallyrelevantconcepts, whichwentbeyondtheiracademictraining.Iwas essentiallyintegratingaspectsfromBlacksociological studies,andIwassurprisedbythehighdemandforthis kindofcontent.
Thissuccessasatrainerledmetocreateandimplementthe 2 MultiCulturalMasterClass(MC),a12-monthcoachingand 2 mentorshipprogram.MC trainsexperiencedcounselorsto becomeapprovedcontinuingeducationtrainersand consultantsinthementalhealthfield,creatingapipelineof trainersinvestedinculturallyresponsivecounseling.
TheUSALeaders:Howwouldyoudescribethecurrent stateof‘MulticulturalCounseling’intheUSA?What arethebiggestchallengesandopportunitiesyousee?
LaVerne:Oneofthebiggesthurdlestoeffective multiculturalcounselingisthechallengeofdisruptingthe dominantmonoculturalbeliefsaboutwhatconstitutes “normal”and“healthy.”
Historically,entirecultureshavebeenexcluded,denigrated, andevencriminalized,withmessagessuggestingtheir traditions,practices,andevenphysicalfeaturesareinferior tothoseofthedominantgroup.
Whenrace-basedandintergenerationaltraumahistoriesare notconsideredincounseling,andwhenpeopleareblamed forthepainoftheirlivedrealitieswithinunwelcoming systems,wehaveaseriousproblem.
AsRev.Dr.MartinLutherKing,Jr.sopowerfullystated, racismislike“havingyourlegscutoff,andthenbeing condemnedforbeingacripple”or“seeingyourmotherand
fatherspirituallymurderedbytheslingsandarrowsof dailyexploitationandthenbeinghatedforbeingan orphan.”Manytreatmentmodelsinthementalhealth systeminadvertentlyfocusonblamingand“fixing”the oppressed.
Untiloursystemsshifttheirfocustointegrativehealing andsystemicreform,weriskperpetuatingthis 2 superiority/inferiorityparadigm.ProgramslikeMC offera crucialopportunitytobringabouthealingbytraining counselorstobemoreculturallyresponsiveandaddress thespecificneedsofdiversepopulations.
TheUSALeaders:Couldyoupleaseelaborateonyour coreservicesandvalues?Howdothesevaluesinform yourapproachtocounselingandtraining,particularly regardinghistoricalandculturalfactors?
LaVerne:NewSeasonsoffersthreetiersofservice: counselingforadults,continuingeducation(CE)training forlicensedcounselors,andatwelve-monthtraining programforexperiencedcounselorswhowanttobecome approvedCEtrainersorconsultantsinmulticultural sensitivity Allthreetiersshareseveralcorevalues.
First,weemphasize context.Webeginbyacknowledging thattheUnitedStateswasbuiltonstolenlandusingstolen labor.Thishistoricalrealityhashadintergenerationaland oftentraumaticeffectsonIndigenous,Black,andHispanic Americans.Neglectingthiscontextwhendiscussingthe mentalhealthofhistoricallyoppressedpeoplecontributes toadenialoftherootsofracializedlifeintheU.S.By ignoringthepastandportrayingcolonialismasheroic,we overlooktheongoingadverseimpactonthosewhowere exploited.Therefore,mytrainingsbeginwithalandand laboracknowledgmenttorecognizetheinitialand continuingdamageofsystemicexploitation.
Second,weforegroundrace,culture,andethnicityinthe counselingconversation,ratherthanrelegatethese identitiestothebackground.Membersofracialminorities donothavetheprivilegeofsettingasidetheirracial identity.It’srelevanttoeveryaspectoftheirlives. Therefore,theircounselingworkmustbeunderstood throughthelensoftheirracialnarrative.
Finally,weprioritize cultural humility overcultural competence.Insteadofstrivingformasteryorcompetence, counselorsmustacknowledgetheirownbiasesand insensitivitiesandcommittolifelonglearningand acceptanceofotherculturalidentities,aswellastheirown.
MostofmyclientsareBlackAmericanwomen strugglingwithanxietyordepressionrelatedtostress. Often,theirworkwithmemarksthefirsttimethey’ve beenencouragedtoexploretheconnectionbetween theirstressandtheirhistoricalracialnarrative.This explorationisoftenarevelatoryexperienceforthem.
TheUSALeaders:You’veco-foundedEquity TrainingPartners.Canyoutellusaboutthe partnershipandhowyourcombinedexpertise addressesissuesofdiversity,equity,andinclusion?
LaVerne:AtEquityTrainingPartners,I’mfortunateto partnerwithoneofmyclosestfriends,HopeWhylie Cheeks.Wecombinemyexpertiseinmentalhealth counselingwithherknowledgeofhumancapital development.Thisblendallowsustoofferaunique andhighlyeffectivecombinationoforganizationaland behavioralhealthinsights.
Byaddressingbothinstitutionalandinterpersonal perspectivesondiversity,equity,andinclusion,we meetacriticalneed.Thisapproachsetsusapartas providersofcustomizedlearningsolutionsthat promoteasustainable,anti-discriminationculture withinorganizationsandbroadersocietalstructures.
TheUSALeaders:You’veexperiencedaprofound personalloss.Howhasthisexperienceshapedyour perspectiveonmentalhealth,particularlywithin theBlackcommunity?
LaVerne:Iamamother,aminister,andamental healthprofessional.Ialwaysbelievedthatwiththis combination,Icouldofferpeoplehope.However,Ilost my32-year-oldsontosuicidein2019.Thisdevastating lossleftmefeelinglikeIhadfailedinallmyroles—as amother,inmentalhealth,andinministry
Despitemytraining,myexperience,andmylove,I realizedIhadoverlookedorminimizedwhatwasmost importantformyson.Inhindsight,itbecameclearhe hadundiagnosedproblemsandunmetneeds.Entire systemsofcarehadfailedhim.It’softensaidthat Blackindividualsunderutilizetherapy,butwecriticize themfornotusingasystemthatoftendoesn’tworkfor them.It’stimetostopplacingtheburdenontheBlack communitytoadaptandinsteadprovideculturally responsiveservicesthatarebothbeneficialand judgment-free.
Counselors must be able to look at a client and see. Listen to a client and hear.
Sit with today’s client and feel the intergenerational emotional and physical pain of yesterday’s ancestors.
”
Aftermyson’sdeath,Ididn’twanttocontinuecounseling, training,ministering,orconsulting.However,hearing storiesfrompeoplehehadhelpedmademerealizeIhadn’t failed.Ihadraisedanincrediblehumanbeingwhodied fromacomplexmixofco-occurringconditionsand overlookedneeds.
Nearlythreeyearslater,Rowman&Littlefieldaskedmeto writeabook.Theresultis “Overlooked: Counselor Insights for the Unspoken Issues in Black American Life.” It’sthe culminationofcountlesshoursofreadingandresearching theoverlookedidentityissues,historicalfactors,clinical biases,losses,andstrengthsthataffectBlackAmericanlife.
TheUSALeaders:Couldyouelaborateonyourbooks? Whatinsightscanreadersgainfromthem?
LaVerne:My2001book,“TheFruitofYourPain,”which isnowoutofprint,addressedreaderswhoembraced religiousfaithbutstruggledwithangertowardsGodafter tragedyormisfortune.Thebookencouragedareframingof theirexpectations.
Mynewbook,“Overlooked,”servestwoaudiences.Ispeak directlytomentalhealthprofessionalsabouttheunspoken issuesfacedbyethnicallyminoritizedpeople.However,the bookalsoallowsthegeneralpublicto“listenin”onthis conversation.Thisallowscommunitymemberstofind languagethatilluminatestheirownexperiencesandlearn whattoexpectfromaculturallyempatheticpractitioner
TheUSALeaders:Arethereanyupcomingprojectsor initiativesyouareparticularlyexcitedabout?
LaVerne: 2MC isaprojectI’mincrediblypassionateabout. It’screatingamovementofdiversity-informedcounselors whoaremakingarealdifferenceLikeme,thesecounselors wanteveryonetoreceiveculturallysensitive,clinically soundcarefrompreparedclinicians.They’reactively trainingotherstobridgethatgap.
I’malsoexcitedaboutmynewpodcast,“TheMultiCultural Mindset,”onmyYouTubechannel,@lavernecollins.Each episodehelpsmentalhealthprofessionalsshiftawayfrom mindsetsthatdon’tserveraciallydiversecommunities effectively
We’veallbeenunconsciouslyexposedtomessagesthat blamehistoricallymarginalizedcommunitiesforproblems actuallycausedbysystemicracism.We’veoftenadopted
approachesthatfocuson“fixing”peopleinsteadof addressingtheflawedideologiesweweretaught.We’ve alsobeeninfluencedbybiasesthat expect tofindmental healthdeficitswithinBlackpeople,Blacklife,andBlack culture.
“TheMultiCulturalMindSet”podcasthelpscounselors developnew,moreappropriateresponsesintheseandother areas.Theultimategoalistoenhancecounselorawareness andpromotesystemicchangesinthementalhealthsystem, ensuringthatcounselingbecomesasafe,just,andnonjudgmentalexperienceformembersofraciallyminoritized communities.
“
Connect with a client and comprehend the visible and invisible trauma. Then celebrate intergenerational survival down through the years and still through the tears.
LaVerne Collins www.newseasons.training
Diana Richardson www.glowbeautyentrepreneurs.com
Melinda S. Kidder www.hhs.gov
Jane Chung www.sutrobio.com
Zarmina Jafar www.thbglobal.com
www.nexstepmedical.com
Kiley Floyd www.nemvch.com
Dr. Yasser Aljehani www.alsalamhospital.com Lauryn M. Toby www.littlestaraba.org
Joanne Jervis www.daiichi-sankyo.it
Dr. James Campbell’s Playbook
Mostpeoplechaseprofits.Afewchase somethingelseentirely—andchange thousandsoflivesintheprocess.
WhenDr.JamesCampbellfirstaskedhimself, “Why did I come out of my mother’s womb?”—hewasn’tsittingina plushoffice.Hewasn’tevenaCEOyet.
Hewasstandingalone.Questioningeverything.
Andthatsinglequestionrewiredthecourseofhislife—and thefateofthousandsoffamilieshehadn’tmetyet.
Today,CampbellleadsCommunitas,Inc.,a70-year-old organizationthatdoesn’tjust support peoplewith disabilities—itliftsthem,shapesfutures,andrestoreshope wheresystemsoftenfail.
Buthere’sthesecretnoonetalksabout: Campbell’sleadershipblueprintisrare.
Itdoesn’tcomefromglossyMBAprogramsor motivationalseminars.Itcomesfromtrenchesfew arewillingtowalk.
Hereare7rarelessonseverypurpose-drivenleader can—andshould—stealfromhisplaybook:
1.BigChangeStartsWithaSimple,Personal Question
Itwasn’taboardroomidea.Itwasn'ta“five-yearplan”brainstorm.
Oneday,standinginfrontofthemirror,afterfour yearsintheArmyandanothertenrunning restaurants,Dr.Campbellrealizedmoneydidn’t scratchtheitchanymore.
Theworkfeltempty.Thewinsfelthollow. Inthatquietspace,thequestionstruck:
“Why are you here?”
Helearnedsomethingmostleadersnever figureout:
“Purposedoesn’tshowupinamission statement.Itshowsupinyourgut.”
Andifyouwantrealchange,youstartby listeningtoit.
2.SkillStackingBeatsSkillMastery EveryTime
Afterhisrestaurantyears,Jamesdidn’t tosshisbusinessexperienceaside.
Hestackedit.
Whenherangrouphomesforadolescents, heusedeverythingheknewabout managingpeople,solvingfiresfast,and balancingoperations.
Later,asDirectorofVocationalServices, herealized:
“You don’t throw old skills away. You redirect them toward better aims.”
Hebuiltjobpathwaysforpeoplewith disabilities.Hehelpedlaunchbusinesses fromscratch—lawncare,janitorial services,floorwaxing.
Theskillsthatonceearnedprofitsnow createdlivelihoods.
Today’stakeaway?
“Don’tswitchladders.Switchwalls.Let youroldskillsserveanew,deeper climb.”
3.RealGrowthHappensWhenYou WalkStraightIntoChaos
AtEasterSealsUCPinNorthCarolina,the environmentwasmessy.Newmergers. Newsystems.Alotofpeoplerunningfast, unsurewheretheywereheading.
Mostpeoplewouldhaverunaway. Jamesranstraightin.
Andhere’sthesecret:
“Leaderswhothrivedon’twaitfor thedusttosettle.Theylearnto breatheinsidethedust.”
AtEasterSeals,Jamesdidn’tjust survivethechaos.Hemetmentors whostretchedhim.Hesharpenedhis executivethinking.Hediscoveredhow toleadwhenthegroundshifted beneathhisfeet.
Inaworldaddictedtocomfort,he madechaoshisclassroom.
4.YouBuildBiggerThingsWhen YouDon’tStartFromZero
WhentheCEOseatatCommunitas openedup,itwasn'tabrokenplace. Itwasasolid,70-year-old organization,builtright.
Forthefirsttime,Jameswasn’thired tofix.Hewashiredtobuild.
Ittaughthimalessonevenbilliondollarcompaniesoftenforget:
“If you want to build a legacy, don’t just find problems to fix. Find strong foundations to expand.”
Communitashadaclearbeliefalready etchedintoitsculture: Everyonedeservesalifefilledwith opportunity,dignity,andjoy.
Jamesdidn’thavetoinventthat mission.Hejusthadtoamplifyit.
Andthat’swhyCommunitasthrives todayacrossMassachusetts,running FamilySupportprograms,Day Services,andCareerServicesthat transformlives,notjustmanageneeds.
5.TheBestSystemsBeginand EndWithPeople
Lookunderthehoodat Communitasandyouwon’tfind bureaucraticmazes.
You'llfindrealconversations.
Jamesleadsthroughapersoncenteredapproachsosimple,it's almostshocking:
· Deeplisteningbeforeoffering solutions.
· Tailoredsupportforevery singlefamily.
· Systemsflexibleenoughto bendandevolvewithpeople’s changinglives.
Whilemostorganizationsfall intothetrapof“scaling”services untiltheylosetheirsoul,James holdstheline:
“Everyservicemustfeel personal,notprocedural.”
Whenyouleadthatway,people don'tjuststay.Theygrow.
6.LeadingwithEmpathyIsn’t Soft—It’sStrategic
Somewherealongtheway,the businessworldstartedtreating empathylikeaniceextra.
JamesCampbelltreatsitlike essentialequipment. Hepracticesthreeprinciples everyday:
· Self-efficacy(showpeoplethey cansucceed)
· Emotionalintelligence(listen withrealcare)
· Collaboration(buildshared wins,notjusttop-down decisions)
Ineverymeeting,everydecision,Jamesasks: “Are we building strength in others—or stealing it?”
Heknowsthequiettruthfewleadersadmit:
“People don’t perform at their best out of fear. They perform at their best when they feel trusted, respected, and believed in.”
Andthat’showyougetrealloyalty.Real momentum.Realmagic.
7.TheRightMindsetTurnsEveryRoadblock IntoaLaunchpad
Jamesdidn’tcoasthiswayintoleadership.
Hefoughtthroughunconsciousbiasesinhiring. Hebattledself-doubtsteppingintonew, unknownorganizationalcultures.
Everytime,hecouldhavegottenbitter Everytime,hechosetogetbetter.
Hetaughthimselfamentalruleanyonecan copy:
“Whereyou’reundervalued,lookelsewhere. Whereyou’remisunderstood,learndeeper. Whereyou’redoubted,doubledown.”
InNorthernVirginiaandBoston’snonprofit scenes,hefoundnewhomesthatvaluedwhathe broughttothetable.
Hedidn’twaitfortheworldtogivehimaclear, easylane. Hemadehisownlane.
Andthat’swhatlastingleadershiplookslike.
WhyThisMatterstoYouRightNow
Youmightbestandingatyourowncrossroads today
Maybeyourjobfeelshollow.Maybeyour leadershipfeelsstalled. Maybeyou’rewonderingifyoumissedyourreal purposesomewherealongtheway
Ifso,rememberthis:
· Youalreadyhaveskills.Stackthemtowardsomething bigger.
· Youwillfacechaos.Leanintoit,notawayfromit.
· Youdon’tneedtofixeverything.Sometimesyoujustneed tobuildhigher.
· Peoplemuststayatthecenter,oryou’lllosethethread.
· Empathyisn’tweakness.It’syoursharpestleadershiptool.
· Challengesaren’twalls.They’respringboards.
Dr.JamesCampbelldidn'tfindmeaningbyfollowingamap. Hefounditbyfollowingaquestion.
Maybeit’stimeyouaskedyourselfthesameone: “Why did you come out of your mother’s womb?”
Becauseifyoudaretochasethatanswer,yourrealleadership journeycanfinallybegin.
Dr. Melinda S. Kidder
The CNO Championing Virtual Nursing for a Healthier America
Wefaceahealthcarerevolution.Notindistant labs,butinyourlivingroom,onyourphone,in yourlife.Foryears,weacceptedcrowded waitingrooms,rushedappointments,andthesheerdifficulty ofaccessingexpertmedicalcare.Thosedaysdiminish.Anew forcearrives:virtualnursing.AndleadingthischargeisDr. MelindaS.Kidder,ChiefNursingOfficerattheU.S. DepartmentofHealthandHumanServices.Thisisnot merelyatrend;thisisafundamentalshiftinhowyoureceive care,guidedbyaleaderwhounderstandswhattrulymatters: your healthand your well-being.
TheCompassionateTechnologist
Dr.Kidderisnotadistantadministrator.Sheisanurse.She hasfeltthepulseofpatients,understoodtheiranxieties,and dedicatedhercareertotheircare.Butshealsoseesthefuture. Sheunderstandsthattechnology,usedwiselyandhumanely, canamplifythereachandeffectivenessofnursing.“Iwantto usemynursingskillsandmyITknowledgetomakeadvances inthehealthcarespace,”shestates.Thisisnotjustabout gadgetsandscreens;itisaboutenhancingtheveryessenceof nursing:care,compassion,andcompetence,deliveredinaway thatsuits your modernlife.
VirtualNursingDefined:CarewithoutWalls
Whatexactly is virtualnursing? Simplyput,itisexpert nursingcarebroughttoyou,whereveryouare,through technology Thinkofit:nursesmonitoringyourhealth remotely,managingyourchronicconditionsfromafar,and offeringsupportthroughsecuredigitalchannels. This includesvideocallsthatbringanurse’sreassuringpresence intoyourhome.Itmeansremotemonitoringofvitalsigns, allowingconstantvigilanceoveryourhealth.Iteven incorporatesAItoassistnursesinmakinginformed decisions,ensuringtheyreceivethemosteffectivecare. Virtualnursingerasesdistances.Itbreaksdownbarriersof timeandlocation.Itdelivershealthcarewhereyouneedit mostwhenyouneeditmost.
Real-WorldResults:VirtualNursinginAction
Considerthepossibilitiesandtheprovenbenefits.Inacute caresettings,virtualnursingstandsreadytotransform hospitalcare.Imaginenursesremotelysupportingpatients, usingadvancedtoolstotrackvitalsignsandadministercare instructions.Thinkofcleardischargeinstructionsdelivered viavideo,ensuringyouunderstandeverystepofyour
recoveryathome.Picturefollow-upmedicationguidance, ensuringproperpainmanagementwithoutextratripstothe clinic.Envisionhourlyvirtualrounds,providingconsistent check-inswithoutoverburdeningbusyhospitalstaff.During patientsurges,virtualsupportbecomesinvaluable.Nursescan remotelyassesscases,prioritizeneeds,andensureeverypatient receivestimelyattention. Thistranslatesdirectlytobetter patientoutcomes,fasterrecovery,andpeaceofmindforyou andyourfamily
Forchronicdiseases,virtualnursingisagame-changer.Ifyou managediabetesorheartdisease,constantvirtualmonitoring becomesyourally.Nursescananalyzedatafromtheir smartwatchorglucosemonitorinreal-time.Thisproactive approachcanreducetheneedforfrequent,disruptivehospital visits.Thinkoftheconvenience,thetimesaved,thereduced stress.Post-operativecaretransformsaswell. Nursesconduct videocheck-ins,ensuringyourecovercomfortablyathome, whilestillunderexpertsupervision. Mentalhealthsupport becomesaccessibleandprivate,withvirtualsessions connectingyoutothecareyouneed,discreetlyand conveniently.
Evenemergenciesbecomemoremanageable.Virtualnursing providesemergencytriage.Nursescanconductinitial assessmentsremotely,determiningtheurgencyofyour condition before youevenreachahealthcarefacility. Thiscan saveprecioustimeincriticalsituations,potentiallysavinglives. Forelderlycare,virtualsolutionsarealifeline,enablingregular monitoringandcommunication,andensuringsafetywhile preservingindependence.
EmpoweringNurses,EnhancingTeams
Virtualnursingdoesnotjustbenefitpatients.Itempowers nursesthemselves.Experiencednursescanmentornewer colleaguesthroughvirtualplatforms.Imagineseasoned professionalsguidingnewnursesremotely,answering questions,offeringadvice,andconductingvirtualrounds together Thiscontinuouslearningbuildsconfidenceand competenceinthenextgenerationofnurses. Thismeansbetter careforyou,deliveredbyamoreskilledandsupportednursing workforce.
Furthermore,virtualnursingstrengthenstheentirecareteam. Digitalcommunicationtoolsenablenear-constantcollaboration amongallcareteammembers.Theysharepatientinformation inrealtime,discusstreatmentplansefficiently,andoffermutual support.Thiscohesiveteamapproachdirectlyimprovesthe qualityofcareyoureceive.Everyoneworksinsync,focusedon your health, your recovery, and your well-being.
AI:TheIntelligentAssistant,Transparently Applied
Artificialintelligenceamplifiesthepowerofvirtual nursing. AItoolscanassistindiagnosis,predict patientoutcomes,andevensuggesttreatment options,basedonvastamountsofdata. ButDr Kidderunderstandstheimportanceoftrust.The HealthData,Technology,andInteroperability(HTI1)rule,championedbyleaderslikeDr.Kidder, mandatestransparencyforAIusedinhealthcare. Clinicalusersreceiveclearinformationaboutthese algorithms,ensuringfairness,appropriateness, validity,effectiveness,andsafety.Youdeserveto understandhowAIassistsinyourcare.This transparencybuildstrustandmaintainstheintegrity ofvirtualnursingpractices.
AddressingRealConcerns,EnsuringSuccess
Wemustacknowledgethechallenges.Technology barriersexist.Noteveryonehasreliableinternetor digitaldevices. Thisisachallengewe must overcometoensureequitableaccess.Thepersonal connectionbetweennurseandpatientisvital.We mustensurevirtualsettingsstillfostercomfortand trust.Datasecuritydemandsourutmostattention. Protectingyoursensitiveinformationisparamount. Andweneedclearpoliciesandregulationsfor virtualnursingtoensureconsistentqualityand safetyacrosstheboard. Trainingforbothnurses andpatientsinusingthesenewtoolsisessential. Thesearenotroadblocks;theyarehurdlestoclear thepathtoabetterhealthcaresystem. Andunder Dr.Kidder’sleadership,weareactivelyaddressing them.
Dr.Kidder’sPromise:AHealthierFuture, VirtuallyWithinReach
Virtualnursingisnotafleetingtrend.Itisthefuture ofhealthcare,arrivingnow.Itpromisesgreater accessibility,increasedefficiency,andenhanced qualityofcare.UndertheguidanceofDr.Melinda S.Kidder,wemovetowardahealthcaresystemthat ismoreresponsive,moreconvenient,andmore effectivefor you Thisisnotjustabouttechnology; itisaboutaleader’svision,anurse’scompassion, andacommitmenttobringingthebestofhealthcare directlytoyou,whereveryoumaybe. Thisisnot justthefuture;thisisprogress,delivered.
7 Ruthless Moves Kloe Korby Used to Revolutionize Senior Care
(And How You Can Apply Them in Any Industry)
Ifyou’reinbusiness,healthcare,orleadership—pay attention.
BecausewhatI’mabouttoshowyouisn’tjustanotherstory aboutawomandoinggood.Thisisamasterclassin influence.
Acasestudyinhowtobuildamovement...whenthe systemisstackedagainstyou.
Anditstartswithasinglequestion:
Whathappenswhenyourlovedoneentersabroken system—andyourealizenoone’scomingtofixit?
ThatwasthemomentKloeKorbystoppedwaiting.
Move#1:Don’tFixtheSystem.ReplaceIt.
Kloedidn’tenterseniorcarebecauseitwasprofitable.She enteredbecauseitwaspersonal.
Hermother’shealthwasdeteriorating.Thenursinghome shewasin?Understaffed.Outdatedprotocols.Zero innovation.
Kloecould’vefiledcomplaints.Calledadministrators. Whinedonline.
Instead,shebuiltthe —an UnitedSeniorAssociation(USA) organizationdesignedtodowhatthesystemrefused:
· Deliverproactivecare,notreactiveexcuses
· Integratetechforbettermonitoringandaccess
· Protectfamiliesfromfinancialandemotionalcollapse
Shedidn’ttweakthemachine.Shewalkedout,builther own,anddaredpeopletofollow.
That’sinfluence.CEOsdoit.Politiciansdoit.Luxurybrands doit.
Theydon’twaitforpermission.Theycreatenewstandards.
Move#2:
TurnPersonalPainIntoScalableImpact
Kloe’ssisterbattledmentalhealthchallenges.Hermother facednearamputation.Bothsituationsrevealedonething:
Thehealthcaresystemisn’tbroken.It'sworkingexactly howitwasdesigned—inefficiently.
SoKloeturnedherpersonalcrisisintoaplatformof advocacy.
Insteadofhidingthepain,sheexposedit. Insteadoffightingforjustherfamily,shefoughtforyours too.
Sheuseditto:
· Launchapodcast, Recovered Reflections,tellinguntold storiesoftheelderly
· Mobilizevolunteersthrough“OurHealthMatters”
· Designcarehubsthatdon'tjusttreatillness—butpreventit
EveryCEOI’vetrainedwhobuildsrealinfluencehasonething incommon:
Theymaketheirpainpublicservice.
Move#3:ControltheNarrativeBeforeSomeoneElseDoes
Here’salittle-knowntricktopstrategistsuse:
Hewhoframesthestorywins.
KloeKorbydoesn’tletpoliticiansorhealthcarecorporations definewhatseniorcareshouldbe.
Shedefinesit.Loudly.Clearly Withherownvoice.
Shedoesn’tjustoperateclinics.Sheproducesmedia.
· Throughstorytelling,shehumanizesseniors
· Throughpodcasting,shemultipliesreachwithoutbuying adspace
· Throughconsistentbranding,shecontrolsperception
Askyourself:Areyoushapingthenarrativeinyour market—orjustreactingtoit?
Move#4:DesignwithIntention.NotJustInnovation.
Innovationwithoutexecutionisjustadream.
Kloe’sexecution?Brutalinprecision.
She’sbuildingmodular,solar-powered,ADA-compliant, ground-levelmedicalhubs.
Let’sbreakthatdown:
· Modular: Fasterdeployment.Lowercost.Easier replication.
· Solar-powered: Future-proof.Sustainable.Political leverage.
· ADA-compliant: Inclusivebydesign,notasan afterthought.
· Ground-level: Accessibilityiskinginseniorcare.
MostCEOsthrowtechatproblems.Kloedesignsaroundthe enduser.
Shemakesthesolutionfitthepeople,nottheotherway around.
Move#5:UseSmartTechforRealProblems(NotVanity Metrics)
There’sadifferencebetweentechnologyand transformation.
Kloeonlyusestechthatsolvesrealproblems:
· Telemedicineforpeoplewhocan’tmakeittotheclinic
· Biometrictrackingforearlydetectionofchronicissues
· Securerecorddatabasesforfrictionlessdoctor-patient coordination
· Microchip-enabledinterfacessoseniorscancarrytheir entiremedicalhistorywiththem
Shedoesn’tchasetrends.Shechasesresults.
Askyourself:Isyourtechactuallysavingtime,money,or lives?
Ifnot—ditchit.
Move#6:RootYourMissioninLegacy. ThenMakeItInevitable.
KloeKorbydidn’tbuildthismovementina vacuum.
Shecamefrom:
· AfatherwhoturnedaBronxbusinessinto oneofNYC’slargestschoolsupply distributors
· Amotherwhoredefinedpost-surgery nutritionatMountSinai
· Agrandfatherwholeftamusiccareerforhis family,thencrushedtheluxurysuitbusiness
Thatlegacyofgrit?It’sinherDNA.Butshe’s notsentimentalaboutit.
Shetreatslegacylikestrategy.
Yourfamilystorybecomesa weapon—whenyouknowhowtouseit. Yourvaluesbecomemarket differentiators—whenyouknowhowto communicatethem.
Kloedoesn’tjusthonorherpast.She weaponizesittobuildthefuture.
Move#7:BeEverywhere—Without SpreadingYourselfThin
Wanttoknowtherealflex?
Diversifyyourpresencewithoutdiluting yourpower.
Kloedoesn’tjustrunonebusiness.Shebuilt:
· WoofWoofBox(eCommerceforpetlovers)
· NYCLifestyleInfluencer(promoting sustainabletech)
· SafeServiceSolutions(PPEandpublic healthconsulting)
· UnitedSeniorAssociation(herflagship advocacyarm)
Totheuntrainedeye,itlookschaotic.Butthis issurgical.
Everybrandfeedsthenext.Everyplatform strengthensthenarrative.
It’showluxurybrandsoperate:
· Rolexsponsorstennis,notNASCAR
· Chanelbacksartmuseums,notfood trucks
Yourbrandisn’twhatyousell—it’s whereyoushowup.
Kloeshowsupwherecredibility compounds.
FinalThought:YouDon'tNeedaTitle toLeadaMovement
Let’sgetonethingstraight. KloeKorbyisn'tadoctor. She’snotatechbro. Shedidn’tinheritahospitalempire.
Shebuiltherempirefromlived experience,relentlessexecution,andsmart influence.
Andthat’swhatmakesherdangerous.
WhileotherswriteLinkedInthinkpieces, she’sbuildingprefabclinics. Whileotherscomplainaboutthehealthcare system,she'sdesigninganewone.
Ifyouwanttoleadin2025andbeyond, learnfromwhatKloe'sdoing:
· Findyourpain.Turnitintoaproduct.
· Controlyourstory.Distributeitlikea mediacompany.
· Solverealproblems.Scalethrough systems.
· Showuplikeastrategist.Operatelike atactician.
Youdon’tneedadegree,permission,ora bigteam.
Youneedclarity,conviction,anda reasontogotowar
KloeKorbyfoundhers.
What'syours?
Jane Chung President and Chief Operating O icer
PioneeringCancerTreatment Innova onsatSutroBiopharma
Astheworldofbiotechnologycontinuesto evolvewithgroundbreakingadvancementsin cancertherapy,fewleadershavegalvanized thefieldwiththesameenergyandambitionasJane Chung,thePresidentandChiefOperatingOfficerof SutroBiopharma.Withovertwodecadesof experienceinthepharmaceuticalandbiotechnology sectors,Chunghasemergedasatransformativefigure dedicatedtoimprovingthelivesofcancerpatients throughthedevelopmentofinnovativetherapeutics. Thiscoverstoryexploresherleadershiproles,key achievements,andthecoreofferingsofSutro Biopharma,sheddinglightonhowhervisionishelping toredefinetheindustry.
LeadingtheChargeinCancerTherapeutics
SinceassumingtheroleofPresidentandCOOatSutro Biopharma,JaneChunghasbeeninstrumentalinthe company’sstrategicdirection.Herresponsibilities encompassoverseeingmajoroperationalfunctions, includingproductdevelopment,commercialoperations, andmarketstrategy,ensuringthattheorganization focusesonitsmissionofdeliveringlife-changing medicinesforpatients.
Chung’sjourneywithinSutrostartedwhenshewas appointedasChiefCommercialOfficer,whereshe instilledacustomer-centricapproachtotherapeutic developmentandemphasizedtheimportanceofmarket researchinguidingthecompany’sportfoliodecisions. AsPresidentandCOO,shecontinuestoleverageher extensivebackgroundnotonlytodriveoperationsbut alsotocultivaterelationshipswithpartnersand stakeholdersthatalignwithSutro'sstrategicgoals.
Hercommitmenttocorporategovernanceisalso noteworthy;Chungservesonseveralnonprofitboards, indicatingherdedicationtoeducation,community development,andthewiderimplicationsofsciencein society Thismultifacetedinvolvementenhancesher perspectiveasaleaderandensuresthatSutromaintains strongcommunityandindustryties.
KeyAchievements:TransformationalLeadership
UnderChung’sleadership,SutroBiopharmahasmade significantstridesinadvancingtherealismofcancer treatments.Oneofhernotableachievementsisthe developmentofthecompany'sproprietarytechnology platform,whichhasenabledthecreationofvariousinnovative therapeuticmodalities,includingantibody-drugconjugates (ADCs),bispecificantibodies,cytokine-basedimmunooncologytherapies,andtargetedvaccinesaimedattreating cancerinareaswhereexistingtherapiesareinadequate.
Chungplayedaninstrumentalroleinlaunchingthecompany’s leadclinicalcandidate,luveltamabtazevibulin(luvelta),a folatereceptoralpha(FolRα)-targetingADCspecifically designedfortreatingplatinum-resistantovarian.Thisproduct notonlyrepresentsanoveltreatmentapproachbutalso underscoresChung’svisionofaddressingcriticalunmet medicalneeds,asdemonstratedbythepromisingresults observedinclinicaltrials.
Moreover,Chung’seffortswerepivotalduringSutro’sIPO, whereherexperienceincommercialstrategyandoperations contributedtothesuccessfulpositioningofSutroasaleader inthebiotechnologysector.Byfirmlyestablishingthe company’sbusinessoperationsandenhancingitsmarket presence,sheplayedacrucialroleindrawinginvestor attentiontoitsinnovations.
Throughouthercareer,Chunghasbeenrecognizedforher abilitytoleadteamseffectivelywhilefocusingonpatient needs,anapproachthatresonatesdeeplywithinherworkat Sutro.HeraffiliationwithViractaTherapeutics,whereshe servesontheboardofdirectors,furtherillustratesher commitmenttodrivinginnovationinthehealthcarespace throughgovernanceandcollaboration.
SutroBiopharma’sCoreOfferings:AParadigmShiftin Oncology
SutroBiopharmastandsattheforefrontofinnovationwithin theoncologylandscape.HeadquarteredinSouthSan Francisco,thecompanyisdedicatedtothecomprehensive
developmentofnoveltherapeuticsthatleverageitsunique platformtechnologies.Chunghaseffectivelychanneledthis dedicationintothecompany’scoreofferings,which include:
Antibody-DrugConjugates(ADCs):Sutro’sADC technologyrepresentsatransformativeapproachtotargeted cancertherapy.Bylinkingpotentcytotoxicagentsto monoclonalantibodies,theADCsaredesignedtodeliver drugsdirectlytocancercellswhileminimizingdamageto surroundinghealthytissues.Thisprecisionmedicineis criticalinenhancingthetherapeuticindexofcancer treatments.
BispecificAntibodies:Theseinnovativemoleculesare designedtosimultaneouslyengagetwodistincttargets, enablingimprovedimmunesystemresponseagainst tumors.TheintegrationofbispecificantibodiesintoSutro’s portfoliodiversifiesthepipelinebyamplifyingtheimmune responsetailoredtoindividualpatient.
Cytokine-BasedImmuno-OncologyTherapies:By harnessingthebody’simmunesystemtofightcancer,these therapiesofferastrategicadvantage.Sutrofocuseson developingtherapiesthatenhancetheimmuneresponse whilemaintainingsafety,addressingcommonconcernsin traditionaltreatments.
TargetedVaccines:Advocatingforproactiveimmunization againstcancer,Sutroisexploringtargetedvaccinesaimed atenhancingimmunememoryandprovidinglong-term protection.Thisinnovativeapproachalignswiththe evolvingparadigmofpreventiveoncology,whichseeksto establishrobustdefensemechanismsagainstcancer
TheKeyFeaturesandBenefitsofSutro’sInnovation
SutroBiopharma’sinnovativeapproachesyieldseveral significantbenefits,influencingboththemedical communityandpatientpopulationsalike.
TargetedTherapy:Sutro’sADCsandbispecificantibodies aredesignedtospecificallytargetcancercells,reducing sideeffectsandmaximizingtreatmentefficacy.This increasedspecificityiscrucialforimprovingpatientquality oflifeduringtreatment,astraditionalchemotherapiesoften causeextensivecollateraldamagetohealthycells.
FlexibleTechnologyPlatform:Theproprietarytechnology platformemployedbySutroallowsforgreaterflexibility andefficiencyindrugdevelopment,enablingtherapid
custom-designofcandidatesagainstvarioustherapeutic indications.Bycombiningproprietaryprocesseswitha rigorousunderlyingscience,Sutrocanadapttotheneedsof theever-changingoncologymarketefficiently.
EnhancedPatientOutcomes:Thetherapiesdevelopedby SutroBiopharmaaimtoaddressareasofsignificantunmet medicalneed,particularlyincancertreatmentswhereexisting regimensfallshort.Byfocusingoninnovativetherapeutics, Sutropromisestoimprovesurvivalratesandprovidepatients withhopeinmaneuveringthroughtheirtreatmentjourneys.
IntegratedDevelopmentApproach:Thecollaboration modelembracedbySutrofosterspartnershipswithacademic centersandindustryleadersacrosstheglobe,allowingthe companytoacceleratethedevelopmentprocesswhile improvingtherobustnessoftheclinicalpipeline.This integrationiskeyinrapidlymovingdiscoveriesfrombenchto bedside,ultimatelybenefitingpatientsmoreeffectively.
NavigatingtheFutureofCancerCare
Lookingahead,JaneChung’sstrategicvisionforSutro Biopharmafocusesonbothmaintainingmomentuminits currentpipelineandexpandingintonewtherapeuticareas withhighunmetneeds.Thisexpansionreflectsher commitmenttobringingthefutureofcancercaretopatients whowouldotherwisehavelimitedoptions.
Chung’splanalsoincludesstrengtheningrelationshipswith regulatorybodiestofacilitatecollaborationsthatcanaddress theacceleratingpaceofinnovationindrugdevelopment.By ensuringclearpathwaysforapprovalandreimbursement,she aimstoprovideequitableaccesstothegroundbreaking therapiesSutrodevelops.
Moreover,herfocusonpatient-centricitywillguideSutro’s researchendeavorsasthecompanystrivestobringforward thenextgenerationofimmune-oncologytherapies.By leveraginginsightsfromclinicalusageandpatientfeedback, Sutroispositionedtocreateevenmoreeffectiveand manageabletreatmentoptions.
Inthebroaderscopeofoncology,Chungrecognizesthe importanceofeducationandadvocacy.Sheiscommittedto enhancingawarenessaroundtheadvancementsincancer therapiesamonghealthcareprofessionals,patients,andthe generalpublic.Thisincludesparticipatingineducational forumsandconferencestoshareSutro’sinnovationsand findingswhileadvocatingforabetterpublicunderstandingof cancercaredevelopments.
7 Ruthless Truths
Jessica Combs
Uses to Slash Millions in Healthcare Costs (That Most Leaders Overlook)
Letmeaskyouaquestion:
Ifyou’reahealthcareexecutiveandyour operatingmarginsareshrinking,wheredoyou lookfirst?
Laborcosts?Patientflow?
Wrong.You’remissingthesilentkiller—nonlaborcosts.
Let’stalkaboutJessicaCombs,thekindof operatorCEOsdreamaboutbutrarelyfind.She doesn’tjusttrimfat—shedissects,analyzes,and surgicallyremoveshiddeninefficienciesmost leadersdon'tevenknowexist.
Inthispost,I’llbreakdown7ruthlesstruths sheusestohelphealthcaresystemsclawback millions—withouttouchingpatientcare.
You’llwalkawaywiththesamemindsetthat’s madeherCOOofValify,acompanythat'sbuilt itsempireononething:turningcostchaosinto clarity.
Let’sdivein.
1.“NegotiatedDoesn’tMeanOptimized.”
Mosthospitalexecutivesthinkthatoncea contractissigned,thejob'sdone.
Jessicaknowsbetter.
Justbecauseyou negotiated itdoesn’tmeanit’s stillworkingforyou.Timepasses.Volumes change.Vendorperformancedips.
Combsteachesherteamandclientsonehardrule: Everycontractmustbere-validated,rebenchmarked,andre-alignedtoyourcurrentreality.
Valify’stechidentifieswheredealsarestale—andwhere suppliersarecashinginonyourcomplacency
Bottomline:Ifyou’renotanalyzingyourspend continuously,yourvendorsarewinning.You'renot.
2.“PurchasedServicesEat50%ofBudgets. Nobody’sWatchingThem.”
Thisone’swild.
Halfofyourspending?Notonnurses,noton equipment—butonoutsourcedservices.
Cleaning.Maintenance.ITsupport.Food.Security
Combsexposestheblindspot:Mostorgstrack physicianperformanceobsessively—buttheylet servicecontractsrunwild.
Sheflipsthat.
WithValify’splatform,healthcareleaderscanfinally seewhothey’repaying,forwhat,andwhetherit’sworth it.
Ifyoudon’tknowhowmuchyou’respendingon landscapingvs.labservices,you’reburningcash.
3.“TechWithoutInsightisJustExpensiveNoise.”
Combsdoesn’tworshipdata.
Sheweaponizesit.
There’sahugedifferencebetweenhavingdata—and knowingwhattodowithit.That’swhatValifydelivers: actionableintelligence,notjustdashboards.
Sheleadswithquestions:
· Whatservicelinesarebleedingmoney?
· Whereareduplicatevendorsdrainingresources?
· Whichfacilitiesconsistentlyoverpay?
Everyinsightistiedtoadecision.Everydecisionistied toadollar
That’sthekindofoperatingclarityCEOswillpayany pricefor.Luckily,Combschargeslessthanchaos.
4.“Cost-CuttingisaPeopleProblemDisguisedasa MathProblem.”
Thisonewillsting.
Cuttingcosts?It’snotjustaboutnumbers.It’sabout culture.
Jessicalearnedthismanaging300+consultantsat HCA.Nospreadsheetcanfixasiloedteam.No analyticstoolcanoverrideterritorialleaders.
Soshebuiltasystemthatdoestwothings:
1.Getseveryonelookingatthesametruth.
2.Getseveryonealignedonfixingit—fast.
Costsavingsdon’thappeninthespreadsheet.They happeninthehallwayconversations.Thecrossfunctionalmeetings.Theuncomfortablecallswith vendors.
Combsdoesn’tdodgethose.Shedrivesthem.
5.“SpeedWins.PrecisionKeepsIt.”
Healthcareisnotoriousformovingslow Combsdoesn’thavepatienceforthat.
She’sruthlessaboutspeedofexecution.Butshe’sjust asruthlessaboutaccuracy
It’snotenoughtoidentifya$2Msavingsopportunity Youhavetoknow:
· Howfastcanyoucaptureit?
· Who’saccountable?
· What’stheriskofdisruption?
AtValify,Jessica’steambuildsroadmapsthataren’t justsmart—they’reexecutablenextweek,notnext year
Theydon’tchaseperfection.Theychaseprecisionat speed.
That’showyoubuildoperationaladvantage.
6.“ServantLeadershipScalesWherePowerPlaysFail.”
Let’stalkleadership.
Jessica’srisethroughtherankswasn’tpoweredbytitlesor ego.Shemadehermarkbyaskingonequestionoverand overagain:
“Whatdoyouneedtowin?”
That'sservantleadership.Notinthefluffy,poster-on-thewallway—butinthehard,executionalway
Shelistens.Shediagnoses.Thenshedelivers.
Herstyle?Confident.Humble.Present.Alwaysintheweeds whenitmatters.
Shedidn’tstumbleintotheCOOroleatValify.Sheearned itbyconsistentlymakingteamsfaster,sharper,more aligned.
Thisisaleadershipstylethatcreatesforcemultipliers Andinhealthcare,wherewastecankillprogress,that'sgold.
7.“TrueInfluenceHappensQuietly—IntheBoardroom, NottheBallroom.”
Here’sthefinaltruth:
JessicaCombsdoesn’tneedthespotlight.Sheengineers resultsbehindcloseddoors,whererealdecisionshappen.
It’snoaccidentthatValifybecametheonlycompany laser-focusedonpurchasedservices.That’sthecorner nobodywaswatching.Andthat'swhereJessicathrives.
Nonoise.Justoutcomes.
Valifydidn’tjustlandinCIOReview’sCompanyofthe Yearslotbecausetheyhadgoodbranding.Theygotthere becausetheysavedhealthcaresystemsmillions—quietly, precisely,andatscale.
That’sinfluence.Andit’sthekindyoucan’tfake.
FinalThoughts:WhatYouCanStealfromJessica Combs—Today
Youdon’tneeda27-yearcareerinhealthcareITtostart thinkinglikeJessica.
Youjustneedtodothreethings:
1.Getobsessedwithoperationaltransparency.If youdon’tknowwherethemoney’sgoing,you’renot leading.You’reguessing.
2.Focusontheoverlooked.Thebiggestsavingsdon’t comefromobviousplaces.They’reburiedinvendor contracts,supportservices,andoutdatedassumptions.
3.Leadlikeastrategist.Executelikeasoldier. Strategywithoutexecutionisdaydreaming. Executionwithoutstrategyiswaste.Jessicalivesin themiddle—andthat’swheretransformation happens.
Sothenexttimeyouhearsomeonesay,“We’vealready optimizedourcosts,”asktoseetheirpurchased servicesdata.
Iftheycan’tshowit?
Sendthemthisarticle.
They’llthankyoulater.
QuotetoRemember:
“Every line item tells a story. My job is to make sure it’s not a horror story.” –JessicaCombs
WouldyouliketobuildyourownversionofJessica’s modelinsideyourhealthcareorganization?
Thenstoptinkeringwithlaborcosts.Startcutting wherenooneelseislooking.
That’swherethemoneyis.That’showyouscale. That’showyouwin.
The HealthBank Global
Transforming Healthcare Space through Technology and Professional Exper se
Thehealthcareindustryiscurrentlyundergoinga
significanttransformation,shiftingitsfocusfrom reactive“sickcare”toproactive“healthandwellness management.”Thisshiftisbeingdrivenbyadvancementsin technology,anincreaseintelemedicineadoptionpostpandemic,andapatientpopulationthatdemandsbetterand fastercare.Keepingtheseaspectsinmind,THBGlobalhas comeacrossasoneoftheprominentplayersinthehealthcare spacebytheforesightofthesetrendstoprovidespecific healthcareservicestoitspatients.
Establishedin2016withitsglobalheadofficelocatedinDubai, THBGlobalisaworldwidehealthcareproviderthatoffersa widerangeofhealthcareservices,including Global Health Management Memberships, Wellness, and Lifestyle Services, as wellas Clinical Services for Home Care and After Care
ZarminaJafar(GlobalHeadofStrategyandCEOofTHB GlobalPakistan)isinchargeofthecompany'sstrategyand direction,withaspecialemphasisondrivinggrowthand expansionintheMENASA(MiddleEast,NorthAfrica,and SouthAsia)region.
THBGlobalhasexpandeditsoperationstoincludeVirtualCare andHomeCareservices.IthasalsolaunchedinPakistanand Kuwaitmarketswithafocusontheregionandgrowingwithin itsexistingmarkets.Itsvisionistotransformhealthcareand improvequalityoflifebyprovidingcompletecareexperiences, poweredbytechnologyandprofessionalexpertise.The companyiscommittedtoofferingaseamlesshealthcare experiencetoitspatientsthroughouttheirjourney,from hospitalsandinsurancecompaniestospecialistcare,athome, whiletraveling,andmore.
THBGlobal’sapproachtodiseasepreventionandtreatmentis basedonthefundamentalsofprecisionmedicine,ensuring personalizedcaretailoredtoeachpatient’sneeds.Itsunique click-and-mortarmodel,withhubsservingcommunitiesand supplementedbyat-homeandremoteservicedelivery,makesit standoutintheindustry
PromotingIndependenceandaBetterQualityofLife
THBGlobalofferspersonalizedandinnovativehealthcare servicesthroughacombinationofat-homeanddigitalcare services.Theyprovidehigh-qualityhospital-levelcareto patientsofallages,intendingtokeepthemhealthyintheir homes.Theirservicespromoteindependenceandabetter qualityoflife,usingthelatestindigitalhealthsolutionsand telemonitoringtooffersmart,connected,andempoweredcare. Thecompanyhastwomaindivisions:theHomeCareDivision andtheRemoteCareDivision.
Zarmina Jafar
Global Head of Strategy and CEO ofTHB Global Pakistan
“The future of health care lies in working hand-in-hand with technology, and embracing it is the only way forward.” – Zarmina Jafar
TheHomeCareDivisionprovidesbespokeandhighqualityhomecareservices,includingnursing, physiotherapy,nutritionmanagement,phlebotomy,home diagnosticsandimaging,DNAtesting,andphysician-athomeservices.Theirteamisqualifiedtomanageanarray ofpatientconditionsandrequirements,includingGeriatrics, Post-SurgicalCare,MedicationManagement,Palliative Care,PostNatal/Newbabycare,AssistedDailyLiving CaregiverTraining,andmore.
TheRemoteCareDivisionprovidesvirtualcareservices thatallowindividualstoaccesscarefromanywhereinthe world.AVirtualCareTeamcoordinatescarerequirements andprovidescustomizedprogramsforhealthconcernsand goals,withaccesstohands-onsupport,remotemonitoring, nutritionadvice,dietplanning,healthtips,progressreports, andmore.Programsincluderemotemonitoring,chronic diseasemanagement,secondmedicalopinions,DNA testingandlifestylemanagement,HealthTourism,and HealthManagement.
LeveragingTechnologytoAssurePersonalizedServices
THBGlobal’sinnovativeapproachtohealthcareinvolvesa combinationoftechnologyandpersonalizedservices,andit aimstoprovideaconnected,patient-centricexperienceto itsclients.Byembracingtechnology,THBGlobalbelieves itispavingthewayforthefutureofhealthcare.The companyutilizesthelatesthealthdevicesandsoftwareto combinetechnologywithpersonalizedservices,enabling clientstoreceivecareremotely,securely,andatanytime.
TheuseoftechnologyalsoallowsTHBGlobaltostorehealth recordsandtrackprogresswhilefacilitatingsecure communicationtoolsbetweenpatientsandhealthcareproviders. VirtualWardmonitoringisoneexampleofhowthecompany incorporatestechnologyintoitsofferings.ItallowsTHBGlobal toremotelymonitorpatientsandprovidecontinuouscareinreal time.Thistechnology,coupledwithsecuredataandprogress tracking,providesacompletecareexperience.
CommitmenttoBuildPersonalizedRelationshipswiththe Team
THBGlobalunderstandsthevalueofhavingamotivatedand skilledteaminprovidinghigh-qualityhealthcareservices.The companytakesaholisticapproachtoteammanagementby ensuringthateachmemberunderstandstheirroleinachieving thecompany’svisionandgoals.Opencommunicationis encouraged,andthecompanyfostersacultureofcontinuous learninganddevelopment,providingstrategicopportunitiesfor teammemberstoupskillsandtakeonmoresignificant responsibilities.
THBGlobalvaluesitsteammembersandiscommittedto buildingpersonalizedrelationshipswitheachofthem.The companycreatesasupportiveandinclusiveworkenvironment thatprioritizesthewell-beingofitsteammembers.Tokeep employeesmotivated,THBGlobalofferscompetitive compensationandbenefitspackages,providesopportunitiesfor careeradvancement,andrecognizesthehardworkand dedicationofitsteammembersthroughrewardsandrecognition programs.
THE USA LEADERS IS AN ILLUMINATING DIGITAL PLATFORM THAT DRIVES THE CONVERSATION ABOUT THE DISTINGUISHED AMERICAN LEADERS DISRUPTING TECHNOLOGY WITH AN UNPARALLELED APPROACH.