STAMP Annual Report FY1819

STAMP Annual Report 2018-19

STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

FY 2018-2019 Contents A Letter from Our Director

3

STAMP Values & Commitments

5

Office of the Vice President of Student Affairs (OVPSA) Themes

6

Prior Year Goal Accomplishments

7

Unit Accomplishments

9

Activities 10 Administration

12

Centers for Collaboration & Involvement

14

Development & External Relations 16

Contents

Engagement 18

FY 2018-2019

2

Event & Guest Services (EGS)

20

Facilities 22 IT Services

23

Leadership & Community Service-Learning (LCSL)

24

Marketing & Communications

26

Multicultural Involvement & Community Advocacy (MICA)

28

created in Adobe InDesign CC 2017.1.

Issues & Challenges

30

Written content was submitted by each

Key Statistics

32

Upcoming Goals

34

Staff Index

36

Colophon| The STAMP Annual Report 2018-19 was

unit, and edited and compiled by Sophie Tullier, Assistant Director for Assessment & Research. Copyediting was provided by Eva QuintosTennant, Assistant Director for Marketing & Communications. Layout, image, and type treatments were designed

by Charlene Prosser Castillo, Coordinator for Marketing & Communications.

Cover: Learn more about the STAMP Vertical Garden on page 22!

Note: Throughout this Annual Report, you will find testimonials from staff reflecting on STAMP Customer Service Commitments.

Adele H. Stamp Student Union — Center for Campus Life

A Letter From Our Director

This past year, we cried tears of loss and joy for colleagues who moved on to new opportunities and tears of sadness for the loss of our dear

Bobby Lyles, as well as all of the members of our community affected by the Annapolis shooting this fall. We also said goodbye to the over 40-year tradition of the Maryland Food Collective housed

to welcome students and visitors to STAMP. As we look at the calendar and see the year 2020 waiting for us, we can’t help but reflect

than ever, and this coming year the building will be alive with the sound of music, or at least, the sound of construction. We look forward

on our “vision:” transforming and enriching the

to even more improvements and innovations

Maryland experience. Our goals for the coming

over the next year, and hope that you will stop

year will continue to push us in this direction.

We will foster more collaborations across

in STAMP. As we look forward to the upcoming

our programs to promote student learning, and

year, we will begrudgingly allow Steve Gnadt, one

train the STAMP leadership team to pursue

of our Associate Directors, to retire, along with

fearless conversations. We will welcome two new

Linda Clement, our Vice President for Student

Associate Directors who will bring new life and

Affairs. Amid these personnel changes, we will

leadership to STAMP, help us reflect on our

continue to juggle the many physical changes in

past, and work to usher us through the changes

the building — from welcoming a new bank, new

of the coming year. We know when we emerge

food options, a new entrance on the north side

from the end of the coming year, our hindsight

of the building, and redesigning both the Event

will be 20/20, but our programs and services

& Guest Services and Information Technology

will reflect the fruits of our innovative labor.

STAMP Annual Report • 2018-2019

Our programs, policies and services are better

by to revel in these changes and remember all those that have come before us who have made this place what it is: a place to meet, a place to reflect, a place to learn, a place to relax, a place to lead, a place to eat — our home.

Sincerely,

3 Twenty Eighteen - Nineteen

friend and STAMP Facilities team member,

suites — allowing us to be more ready than ever

A Letter From Our Director

Our past, present and future are marked by loss, change and growth.

Marsha Guenzler-Stevens, Director, STAMP

stamp.umd.edu/annualreport

STAMP Values & Commitments

STAMP Values Transforming and enriching the & Commitments Maryland experience. STAMP Vision

FY 2018-2019

4

To provide a safe and inviting campus center where all University of Maryland students, alumni, faculty, staff and community members cultivate lifelong relationships founded on engagement, learning, multiculturalism and citizenship. STAMP Mission

Adele H. Stamp Student Union — Center for Campus Life

SAFE AND INVITING CAMPUS CENTER

STAMP Values & Commitments

STAMP is a safe and inviting campus center that is open, accessible, and welcoming to all. This is a function of both the physical space and inclusive climate. The environment is one in which all individuals see themselves represented in both the building and staffing structures. Services meet a wide range of needs. Operations and Maintenance focus on sustainability and environmental sensitivity.

Our Values

backgrounds, and experiences of the University’s students, staff, faculty,

STAMP Values & Commitments

alumni, and visitors. Multiculturalism is an awareness and acknowledgment

5

of the distinct histories, struggles, and successes of the people with whom we

Twenty Eighteen - Nineteen

Our Commitments

STUDENT-CENTERED ENVIRONMENT A student-centered environment is a community devoted to enhancing

MULTICULTURALISM

students’ learning and development. STAMP is dedicated to involving

The practice of multiculturalism requires us to regularly reflect on what we

students in meaningful ways in which they are able to interact with others

do so we can then work purposefully and authentically towards a socially

and gain valuable experience and skills. Staff members serve as advocates,

just world. Multiculturalism is the strength of our collective diversity and

advisors, mentors, and partners in shaping the student experience.

embodies the inclusion of and advocacy for the many different cultures,

ACADEMIC SUCCESS Engagement is critical to academic success. As such, STAMP provides co-curricular programming that encourages and complements classroom learning, academic courses that enrich the formal curriculum, and facilities and services that are conducive to supporting the academic mission of the institution.

connect. STAMP seeks to infuse multiculturalism into all of its relationships, policies, social and educational programs, services, advocacy, and research.

EXCELLENCE STAMP consistently strives for excellence and innovation. It is important not

PERSONAL DEVELOPMENT Personal development is a capacity-building process aimed at enhancing self-awareness, self-confidence, and emotional competence. Personal development occurs within the campus, local, and broader communities. Through social and educational programming, developmental

only that we do things right, but also that we do the right things. In this vein, we keep up with and contribute to leading-edge scholarship and practice.

We seek to be the model to which others turn for inspiration and guidance.

POSITIVE WORK ENVIRONMENT

employment opportunities, and group involvement experiences,

We strive to create a safe and secure work environment that

STAMP promotes learning that increases understanding of personal

encourages caring relationships, personal growth, professional

identity, cognitive skills, and the ability to work effectively with

development, creativity and critical thinking. We support a balance

others. We are committed to advancing the education of students

of personal and professional life demands. STAMP is a community

for civically engaged leadership in a multicultural society.

that celebrates individual and collective successes.

“Whether people come [to the Chapel] to reflect, celebrate, or mourn I want to be a positive beacon in their day.” – Denise McHugh (Positivity) STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

FY 2018-2019 The Office of the Vice President OVPSA for Student ThemesAffairs Themes

and faith-based efforts on campus. The STAMP

SUSTAINABILITY

Several units continue to excel in sustainability efforts, including Event & Guest

The Office of the Vice President for Student Affairs Themes

Services (EGS) (see page 20), Facilities (see

FY 2018-2019

6

page 22), and Engagement, who specifically

has switched to using completely biodegradable/compostable materials during their monthly series for off-campus and commuter students, Good Morning Commuters.

Gallery showcased a diverse group of exhibitions, including Pink is the Color that Feels Like Love, where artists reflected on the relation between color and race and sexuality. Additionally, MICA staff assisted students in creating the Cross-Cultural Adoptees (CCA) student organization. This is likely the first-ever space to be created for transracial and transnational adoptees on UMD’s campus. Having a space

Currently, five units within STAMP have a

to connect with others who have had a similar

WORK-LIFE INITIATIVES/

Green Office Program Certification, including

experience and explore their identity will further

THRIVING WORKPLACE INITIATIVE

LCSL, Facilities, and EGS. EGS, which has

students’ attachment and sense of belonging.

STAMP Human Resources introduced a new internal appreciation system for staff and graduate students. Colleagues can now send notes to each other, thanking them for their help or praising them for a job well done, which is accompanied by a STAMP branded black-eyed

achieved Gold Certification from the Green Office Program for the second year in a row, hopes to be the first STAMP unit to achieve Platinum certification this coming year.

DIVERSITY ACCOMPLISHMENTS

ASSESSMENT & LEARNING OUTCOMES In additional to piloting the STAMP GROW (Guided Reflection on Work) program (see page

13), STAMP Human Resources reviewed and revised student employee learning outcomes and

susan pin. This initiative allows for quick

Diversity and inclusion efforts in STAMP

revised the end of year survey used to indirectly

appreciations to be shared and ensures colleagues

were led by Human Resources who offered

assess these outcomes. Analysis will be completed

feel valued for their hard work and dedication

a professional development training this year

over the summer, providing supervisors with

to STAMP. Additionally, the award ceremony

titled Understanding and Practicing Inclusion.

feedback similar to the Thriving Workplace

for the most coveted STAMP award, the Award

For more information about this program

Initiative for the student employees they directly

of Excellence, was re-energized, making it more

and other Rewarding Instruction for STAMP

support. Results from GROW participants will

formal to align with the caliber of the award.

Employees (RISE) courses, see page 13.

be compared to student employees who did

Distinct awards were also introduced for exempt and non-exempt staff members, ensuring all STAMP staff members have the ability to be recognized for their service to the department.

not participate in GROW to provide feedback Many STAMP coordinators see diversity and inclusion as an aspect of their role regardless of their unit or functional area. Other diversity accomplishments for this year are smaller,

on the pilot and determine the efficacy of the program and areas for improvement in preparation for all student staff participating in the program starting in Fall 2019.

STAMP Administration team members

yet show a culture of commitment to diverse

participated in a StrengthsQuest team

communities and inclusion. For example,

The new enhanced assessment support

builder during a winter retreat, reflecting on

Studio A offered a Queer Zine workshop,

structure was implemented this year with

how their strengths can best be used. The

Assessment & Research examined data from the

the initial cohort of coordinators. For more

percentage of Administration staff partici-

Multi-Institutional Study of Leadership related

information about the success of this initiative,

pating in these trainings will increase next

to students’ of color sense of belonging at UMD,

see page 12. Additional information about

year as we onboard two new senior leaders

and the Memorial Chapel brought together

how the Alternative Break program is using

and reestablish the STAMP leadership

student faith leaders and chaplains to form a

this enhanced assessment support to improve

team with new energy and collaborators.

student-based organization supporting interfaith

their program can be found on page 24.

Adele H. Stamp Student Union — Center for Campus Life

Prior Year Goal Accomplishments connections between their student employment

has begun with construction slated to continue

INCLUSIVE COMMUNITY

experience and coursework, paying specific

through the beginning of the fall semester. The

attention to the transferrable skills they are

renovation will bring a fresh new look for visitors

developing. The three supervisors engaged in

approaching from the north, critical during

the GROW pilot will come together over the

football season and with new residence halls to

summer to provide feedback and suggestions for

be constructed on this side of campus, and will

a department wide implementation this fall.

also provide a more inclusive entrance to the

The three STAMP goals for this year focused on nurturing a Welcoming and Inclusive Community were drawn from the report released by the Task Force on Diversity and Inclusion. Highlights include deepened assessment processes associated with the faculty and staff UndocuTerps training

Additionally, the Student Organization

program and engaging undocumented students in

Resource Center completed a benchmarking

Our Facilities staff continues to improve the

7

the research process. The Activities unit engaged

assessment, and met with campus partners

environmental impact of our buildings by

in a CAS self-assessment to review and formulate

such as Risk Management and International

acting on the suggested Energy Conservation

a mission statement for the area given recent

Students & Scholar Services to explore options

Measures identified in the 2018 energy

restructuring and solicited student feedback

to allow student organization members to travel

audit. Additional funding has been requested

on the mission statement and diversity and

internationally in a safe and responsible manner.

from external agencies to upgrade the air

inclusion in the unit. Over the summer, Activities

Staff also engaged in beginning conversations

handling units that will allow staff to automate

will use this information to identify and pursue

regarding the Student Government Association

routine tasks and ensure enhanced perfor-

relevant administrative and policy changes.

funding guidelines as the desire of student

mance monitoring which will significantly

Twenty Eighteen - Nineteen

building for students with limited mobility.

Prior Year Goal Accomplishments

NURTURE A WELCOMING &

organizations to apply for funding to support

reduce energy consumption over time.

ENHANCE LEARNING & DEVELOPMENT STAMP generated five goals to Enhance Learning and Development in the department. Some key successes were the pilot of

international travel is anticipated to grow.

STRENGTHEN FINANCIAL & PHYSICAL FRAMEWORKS

This year also ended the pilot year of a new structure for the review of assessment plans.

One coordinator in each of the programming areas worked with the Assistant Director of

the STAMP Guided Reflections on Work

There are many areas of success across

Assessment and Research to develop or refine

(GROW) program, which engages supervisors

STAMP’s nine Strengthen Financial and

their learning outcomes, align them with the

in intentional conversations with their student

Physical Framework goals. The long-awaited

divisional Learning Domains, and outline an

employees to promote learning on the job and

renovation of the north entry to the building

ongoing assessment plan and measurement

Continued on page 8

STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

Prior Year Goal Accomplishments Continued froom page 7, “Prior Year Goal Accomplishments”

strategy for these outcomes. This program will

Shorts were offered that aligned more with the

continue to engage coordinators in focused

semester schedule to address staff interested in

and well thought out assessment work, building

these topics but with limited time to engage in

assessment capacity and a culture of evidence.

such a program. See page 13 for more information about the success of this program.

ENRICH STAFF CONNECTIONS PROMOTE THE STAMP STORY This past year, STAMP had three goals devoted

STAMP’s internal operations. For example, the

to Promoting the STAMP Story. Highlights in

new efforts to improve communication across

this area included presenting or contributing to

the department afford STAMP staff the ability to

efforts sharing data from the Multi-Institutional

organically develop relationships with colleagues

Study of Leadership at four conferences and

in other units as a result of more frequent

producing six reports highlighting critical

interaction and information sharing. Additionally

findings from this study aimed at improving

the restructure of reporting lines naturally

practice. A paper is also currently being drafted

encourages more communication, specifically

for a peer-reviewed journal investigating the

between the four programming areas, as to

co-curricular experiences that contribute to

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upcoming programs, initiatives and challenges.

students’ career readiness. Other successes

FY 2018-2019

resulted in initiatives that successfully improved Prior Year Goal Accomplishments

The four Enriching Staff Connections goals

The Rewarding Instruction for STAMP Employees (RISE) Program for staff development was piloted in Summer 2018. Based on data suggesting barriers for participation, RISE

include promoting the revenue-generating STAMP offerings through the visitor’s guide and bus and residence hall advertising and the development of new marketing materials for Event and Guest Services to use to increase visibility with on-campus populations.

“I believe that everyone should feel like STAMP is home — a place where you can bring your whole self and find that people want to know you and help you navigate your Maryland experience.”

– Marsha Guenzler-Stevens (Interpersonal)

Adele H. Stamp Student Union — Center for Campus Life

The following pages review individual STAMP unit accomplishments.

Unit Accomplishments

Unit Accomplishments

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STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

Unit Accomplishments

Activities Staff: Assistant Director, Joe Calizo; Business Manager (Student Organization Resource Center), Valerie LaHoud; Coordinator (Special Events), Kristina Rubio; Coordinator (Student Entertainment Events), Laura Hood; Coordinator (Student Organization Finances), José Cadiz; Director (Undergraduate Student Legal Aid), Syndy Shilling; Manager (Student Organization Development), Ashley Venneman. Associate Director, [Vacant].

Activities

fundraising strategies and managing Student

Continuing their focus on providing

Government Association (SGA) allocated funds.

diverse programming for students, Student

With the recent restructure of the Activities Area, a staff retreat was held this January. This resulted in the creation of a new, unified mission statement:

wide events and Maryland traditions.

Entertainment & Events (SEE) hosted their first female Homecoming comedian, Ali Wong, this fall, selling out both show times for

As part of this reflective process, Activities staff

the second year in a row. This year SEE sold

including their student employees, completed

out 16 events, compared to nine in 2018.

a Council for the Advancement of Standards (CAS) self-assessment to strategically think about the future of the office. Based on this information, the unit will focus on developing

The mission of the STAMP Activities Team

updated learning outcomes for their students

is to enrich the Maryland student experience

in two areas: (1) the diversity and inclusion of

10

by supporting involvement and engagement

Activities Office programs and the environment

Activities

Unit Accomplishments

• Facilitating the celebrations of campus-

opportunities. We do this by the following:

within the Student Involvement Suite facility and

Terps After Dark (TAD), a Division of Student Affairs initiative to provide non-alcohol related programming in the first six weeks of academic year, had a successful year with many campus partners, including SEE. A major contributor to the TAD series, SEE hosted 19 of the offered programs, an increase from six the previous year.

(2) ability of student staff to make connections

An inaugural trip was planned and executed

resources, including the Student Involvement

between their experiences with their work in

for SEE Student Directors to meet with

Suite, to registered student organizations

the Activities Office and future career goals.

representatives from entertainment agencies

• Providing programmatic offerings and

in support of their members’ development and to achieve their organization’s goals.

• Offering assistance to registered student organizations with their financial operations, including developing a budget,

The STAMP All Niter refocused efforts to include an increased focus on student participation in the coordination process by reaching out to student organizations and offering financial

in New York as a new professional development opportunity for students. The trip was complemented with a meeting with SEE alumni that live in the metro New York area.

support to encourage participation. This resulted

As the number of students interested in STEM

in 20 student organization coordinated events

rises and technological innovations continue at

included in the All Niter, the most in the past 10 years of the event.

UMD, students remain interested in developing and applying their skills outside of the classroom in technologically advanced areas. For example, student organizations are interested in using Student Government Associations (SGA) funds to purchase advanced equipment, such as

STAMP Special Events strategized with STAMP Marketing & Communications to design a scarf instead of a t-shirt for Homecoming 2018. 1,015 scarves were distributed on McKeldin Mall at TerpCarnival.

Adele H. Stamp Student Union — Center for Campus Life

“To enrich the Maryland student experience by supporting involvement and engagement opportunities...”

– STAMP Activities Mission

virtual reality goggles. Given the increased need

This makes for a more efficient and error-free

fulfill mandatory insurance coverage required

for these purchases, SORC staff collaborated

process. This also allows SORC staff to better

by the Office of Risk Management for possibly

with the STAMP Business Office this fall to

manage these assets and ensure future students

all student organizations which would assist

develop a policy and corresponding process to

are able to use high quality materials.

in the additional expense for student groups,

purchase this equipment using SGA funding.

These new policies were finalized in April, allowing groups to apply for funding of these items this year. Four groups were approved for funding and SORC Financial Services is working with those groups to pilot the new process.

This year SORC initiated conversation with Department of Environmental Safety's Office of Risk Management with concerns around mandatory insurance policies for “high risk”

particularly for smaller student organizations.

SORC will continue to seek viable options for student organizations while complying with Risk Management requirements.

The Undergraduate Student Legal Aid Office

Specifically, dialogue will continue with the

continues to see an increase in the Notary

exploration of an umbrella insurance policy to

Service appointments requested by students.

recognition process for student organizations

Activities

events/programs and potential liability.

which includes mandatory online modules for

11

SORC also launched the new registration and

Twenty Eighteen - Nineteen

student group leaders on topics such as finance, risk management, and administrative processes.

This effort has helped to streamline the process for student organization leaders, making it easier to understand the difference between registration and SGA recognition. Staff hope these new processes will also help to create a more robust and accurate database of student organizations, allowing for easier tracking of active and inactive student organizations.

After determining there was a need, staff began using Asset Tiger to better track equipment use in the Student Involvement Suite. Now, when a student organization borrows a keyboard or mouse, checks out an HDMI cord, or uses one of the board games available, these items are assigned to them until they are returned.

STAMP Annual Report • 2018-2019

Ali Wong headlined the SEE Homecoming Comedy Show on October 11, 2018. Wong is best known for her Netflix comedy special, Baby Cobra, her work as a writer on Fresh Off the Boat, and her Netflix original movie, Always Be My Maybe.

stamp.umd.edu/annualreport

Administration Staff: Administrator (Human Resources), Erica Simpkins; Assistant Director (Assesment & Research), Sophie Tullier; Assistant Director (Business Office), Nora Czumak; Assistant Director (HR, Training & Development), Kalia Patricio; Coordinator (Administration), Marie Jenkins, Ayush Pokharel; Coordinator (HR, Training & Development), Marinel Martinez-Benyarko; Managers (Business Office): Michelle Allen, Polly White. Director, Dr. Marsha Guenzler-Stevens.

White, and Marsha Guenzler-Stevens worked to get the solicitation in the hands of national brands and local Washington and Baltimore companies. In the end, the preferred option was a nationally branded fast casual restaurant that will be operated by Dining Services

Administration

with early funding for build out from STAMP. Final franchise contracts are being signed and an agreement is in the works to detail the shared partnership between Dining Services and STAMP. The timeline for this project is

This fall, Union Directors from

The Pop-Up and 400 square feet of the current

summer of 2019 and to commence construction

University Book Center adjacent to this space.

in the early fall with an anticipated opening

Unit Accomplishments

to complete all legal agreements during the

Maryland for a multi-day conference. STAMP administrators engaged in conversation with

Working with colleagues in Procurement,

their peers across the country and sought

STAMP staff have engaged in negotiations

answers to and reflected on the urgent and

with Barnes & Noble to identify elements of a

deep questions facing our field. STAMP staff

lease agreement that will provide for services to

Analyzing data collected in January 2018 through

and student leaders were able to interact with

manage the University Book Center for another

the Multi-Institutional Study of Leadership

12

our Big Ten peers and benefit from cross-insti-

five years, with a potential for an additional

(MSL) was a primary task for the Assessment and

Administration

across the Big Ten came to the University of

will likely be relocated to the area that is currently

tution information sharing and networking.

five year renewal. One of the elements in

Research office this year. Working with colleagues

discussion is to expand the first floor of the

across the Big Ten Conference, multiple research

University Book Center to incorporate space

briefs were developed summarizing findings from

previously occupied by Capital One Bank.

a shared dataset of participating Big Ten schools.

Barnes & Noble has engaged their architects

In addition, multiple University of Maryland

in redesigning the interior of the store on both

specific reports were developed, including one

levels and early plans have been approved by

comparing students’ sense of belonging to their

the University of Maryland Fire Marshal. This

Big Ten peers. STAMP staff presented five

construction may start as early as fall 2019.

conference presentations based on MSL findings,

Following the departure of Capital One Bank, STAMP worked with Procurement to initiate a bid process in fall 2018 to secure a new bank.

With the absence of a bank in the fall semester, SECU — already a corporate sponsor of STAMP — agreed to not only provide checking and banking services to student organization but also to individual account holders. At the conclu-

of the new restaurant in January of 2020.

ASSESSMENT & RESEARCH

encouraging student affairs staff in a variety

sion of the bid process we were not successful

During the 2018-2019 academic year, STAMP

in identifying a new financial institution. From

staff worked with our food consultants from

January through late June 2019, STAMP

Envisions and their principal Rob White to

administrators worked with financial institutions

create a Request for Interest for organizations

The Assessment and Research area penned a

to identify business and banking services that

that might wish to operate a restaurant in

response on culturally Responsive Assessment to a

were required for a branch bank and ATM

STAMP. We worked to incorporate information

recent National Institutes for Learning Outcomes

organization in STAMP. STAMP will soon enter

about customer preferences that was drawn

Assessment report in addition to having a

into an agreement with a financial institution

from data in the online survey that Envisions

Research Corner article published in ACUI’s,

that will provide banking services for the campus

conducted one year earlier with the STAMP

The Bulletin. A peer-reviewed paper using data

community. The branch bank physical location

Assessment and Research staff. Steve Gnadt, Rob

from the MSL exploring the co-curricular experi-

of functional areas to think critically about the role of leadership education in their work.

ences that contribute to students’ career readiness

Adele H. Stamp Student Union — Center for Campus Life

is currently under review. Veteran Student Life

STAMP professional staff and graduate students

STAMP Human Resources planned an

published a thought piece for student Veterans

have participated in the initiative, representing

Alumni Engagement event for student

on LinkedIn, promoting best practices for

10 departmental units. Reviewing feedback

employees who participated in the GROW

networking and encouraging student participa-

from the first three pilot sessions, STAMP HR

program that featured six STAMP student

tion the new Veteran’s Networking Social series.

will be adapting the structure of the program

employee alumni from diverse backgrounds

to offer a combination of three-month courses

and career fields who came and spoke about

and “RISE Shorts” that will present similar

their STAMP employment experience via

topics in a shorter time frame rather than

a panel. HR then facilitated a networking

the six-month courses previously offered.

session with the 25 employees in attendance.

The Assessment and Research office partnered with the Memorial Chapel to secure funding from Open Spaces Sacred Places through the TKF Foundation to continue synthesizing the journals available for students and visitors at the Memorial Chapel. Undergraduate students have been transcribing all journals collected since the project was last completed in 2015.

Over the summer, the list of themes will be reviewed and an undergraduate research team

of nature in promoting mental wellness.

professional development, Human Resources

their colleagues and getting to apply the new

thoughtfully utilized STAMP FYI weekly

knowledge directly in their employment with

newsletter to promote professional develop-

STAMP. Additionally, several of the instructors

ment opportunities. In addition, on a bi-weekly

noted how the program challenged them to grow

basis, HR sent targeted emails to STAMP

as educators as they learned how to tailor their

employees with individualized professional

expertise to different learning styles and levels.

This year STAMP Human Resources (HR) fully

interactive energy performance dashboard to help track and compare relevant performance indicators in the areas of both usage and cost. This tool has enabled STAMP Facilities to effectively and proactively manage electricity, gas, water, chilled water, and steam which they were unable to previously. The implementation of this dashboard has already brought to light a problem with the chilled water system, which resolving that has resulting in reduced costs by approximately 5%.

community for our professional development

13

series in order to increase participation at these

HR rebranded, strategically scheduled and

on Work (GROW) pilot program within three student staffs: TerpZone (5 managers, 17

This year the STAMP Business office created an

created new partnerships within the campus

development and job opportunities.

implemented the STAMP Guided Reflections BUSINESS OFFICE

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contents and share findings about the importance

In an effort to encourage staff to engage in

courses suggested they enjoyed learning with

Administration

will be initiated in the fall to analyze the Journal

Feedback from those who participated in the

employees), Leadership & Community Service

monthly workshops. Workshops offered include

Learning (7 employees), and the Student

“How to be a Good Supervisor” (co-sponsor:

Organization Resource Center (3 managers,

Student Affairs Young Professionals; attendance:

17 employees). Through intentional reflection

39), Making a 1-, 3-, 5-Year Career Plan

guided by their supervisors, student employees

(co-sponsor: University Human Resources;

connected their employment and academic

attendance: 15), and National Policies Affecting

learning, discussing ways to apply their learning

Higher Education: Proposed Changes to

to their anticipated careers. Over the summer,

Title IX (co-sponsor: Office of Civil Right

analysis will be conducted on the End-of-Year

and Sexual Misconduct; attendance: 11).

Learning Outcomes survey for student employees, comparing learning outcome attainment for students participating in the GROW

HUMAN RESOURCES The new STAMP Professional Development Series, Rewarding Instruction for STAMP Employees (RISE), saw the first three courses conclude this fall, including “Understanding and Practicing Inclusion.” Thus far, almost 20

program as compared to those who did

Tips fo r successf ul STAMP GROW conver sations with st udents

not participate. These results, combined with feedback from pilot supervisors will be used to make improvements

1

Jot down some your ow n record notes for s.

These can be very use subsequen ful in t conversati ons.

to the program before GROW

Reflect

ion on W

ork

2 The STA MP

GROW are already questions phrased as but make open-ende sure tha d, question t any oth s er open-en you ask are ded as well.

is implemented for all STAMP

3

Try parap hrasing!

It’s a goo d way to show tha understood t you wh and can also at the person is saying connection help you make s to other points.

Student Employees this fall.

STAMP GROW’s practical kits included information-laden folders, guides, and notepads.

Guided

4 Use follow-up (questions probes you student thin might add to help k more dee the ply).

5 Give students the oppo nity to refl rtuask and answ ect. Don’t imm ediately er the que stion.

6

STAMP Annual Report • 2018-2019

During the se conver are provid ing directio sations you but the n for refl stu ecti for drivin dent is responsi on, ble g the co nversatio n.

7 Re mind stu dents wh had the y you STAMP GROW conversa tion and continue that you will to talk

stamp.umd.edu/annualreport

Centers for Collaboration & Involvement Staff: Manager (Memorial Chapel), Denise McHugh; Manager (STAMP Gallery, Studio A), Tara Youngborg; Manager (TerpZone), Jaclyn Court, Brandon Smith. Associate Director: Donna Lim.

Centers for Collaboration & Involvement MEMORIAL CHAPEL

Unit Accomplishments

through the Open Spaces Sacred Places organi-

14

journals are being used and the impact of having

Centers for Collaboration & Involvement

The Memorial Chapel was awarded a grant

a calm, reflective green space on campus amid

zation to support the next phase of the Garden Journal Project. The funding has provided the support needed to transcribe the journals collected since 2015, which will allow staff to continue to explore and understand how the

rising concerns over student mental health.

For the fifth year in a row, The Memorial

bi-weekly Sketch Night program. Both programs

Peace and Development that resulted in two artist

provide Gallery guests as well as online and

talks hosted in conjunction with the Mirrored

local listeners the opportunity to engage with

Re-Collection, an exhibition that examined

the current exhibition differently — through

issues related to national identity and belonging,

artist and curator interviews, mindful looking,

cultural memory, the notion of home, and gender.

music and sketching. These programs additionally provided professional development for

STUDIO A

the undergraduate docent staff through the ability to teach programs, interface with artists, writing, marketing and audio editing.

This year, Studio A completed its long-awaited rebrand from the Art & Learning Center.

Rebranding from the Art & Learning Center to

The STAMP Gallery also developed a new

Studio A emphasizes that Studio A is a non-credit

partnership with The Anwar Sadat Chair for

art space, and a space for students to be creative,

Chapel was recognized as a winner of Wedding Wire’s Couple’s Choice in 2019!

The Memorial Chapel and Garden of Reflection and Remembrance were featured as part of the campus’ new Nature Rx at UMD initiative. Nature Rx is a national movement promoting the benefits of nature on individual’s health and well-being. The kick-off event on Earth Day 2019 included a qigong meditation session at the Garden Labyrinth.

STAMP GALLERY The STAMP Gallery continued its undergraduate docent-led Art Hour Radio Program and in the spring has begun piloting the docent-led

The STAMP Gallery exhibit, Visualizing Narratives: Shaping Resistance (shown above) explored ways in which artists can shape the narrative around protest, resistance and social activisim. The exhibit ran between February 13 through March 30.

Adele H. Stamp Student Union — Center for Campus Life

“Ideal professionalism means building and managing relationships with students and campus partners to effectively meet their needs.”

– Joe Calizo (Professionalism)

by providing a space for

classes, as opposed to the confusion around

relaxation and self-expression

being a “Learning Center.” Additionally, Studio

through the creative arts.

Assistant on professional develop-

Centers for Collaboration & Involvement

relax and express themselves outside of academic

ment skills. Over four individual

15

A piloted short-term and drop-in programming (paint nights, short workshops, open

TERPZONE

studios), which are reflected in being called a studio. STAMP Marketing has developed new supplementary materials to match the rebrand, and assisted in getting the word out about the new name, which has helped with an increase in class enrollment, including a social media ad push which resulted in a 59% increase in page visits to the Studio A registration website during Spring move-in (from 2,512 visits to 3,995). Staff

resource, and adapt programming to interest new students given the connections between art and mental health outcomes as this continues to remain an area of concern for campus.

nity to participate in the pilot of the Guided Reflections on Work (GROW) program through STAMP Human Resources, where they engaged with their Graduate

meetings, each student identified

Twenty Eighteen - Nineteen

continue working to increase awareness of this

TerpZone staff had the opportu-

their strengths and weaknesses in the workplace. When areas were identified an area for improvement, students were asked to articulate plans on how they could use their time at TerpZone to

Studio A has hosted several collaborative events

improve these skills. Common examples

this year with colleagues across the univer-

included punctuality, time management

sity, such as the McKeldin Library Learning

and communication skills. Management saw

Commons, University Health Center, SEE,

improvement in these areas among much

MICA and the Undocumented Student Program.

of the staff as a result of these conversations.

These programs included a Self-care Showcase,

Student employees were also encouraged to

a Queer Zine Workshop, Immigrant Resilience

identify work projects and assignments that

Painting, and Study Break events. These

correlate to their studies. One example came

collaborations have brought new students into

from a student in the school of public health who

Studio A, while often serving the STAMP goal of

helped develop new health management protocol

nurturing a welcoming and inclusive environment

in the facility based on their work at TerpZone.

STAMP Annual Report • 2018-2019

Listen up! Read more about the Studio A Spotify ad on page 30.

stamp.umd.edu/annualreport

Development & External Relations Staff: Associate Director, Terry Zacker; Coordinator, Claire Sullivan

Development & External Relations

many alumni, being part of this process helps them see the financial need that students face at Maryland and has, on a number of occasions, spurred them to create their own scholarship.

Alumni play a key role in several programs, including the annual Homecoming Luncheon

Unit Accomplishments

where two alumni share life stories with about 150

Development & External Relations

16

Through June 11, 2019, STAMP initiatives garnered $959,500 to support students and programming throughout the department.

Noteworthy, 66 scholarships were awarded through STAMP totalling over $195,000. Of those, 48 are student veteran/dependent scholarships. The three new Veteran scholarships were established, all with endowments of $50,000 and current use gifts of $10,000, are as follows: the Crotty Veterans Scholarship, the Phi Kappa Tau Veteran scholarship, and the Brown Scholarship for Veterans. Mark Crotty created a scholarship in honor of his father, a WWII veteran; Clif and Carol Ann Brown created a second endowed scholarship to recognize a student veteran with Explosive Ordnance Disposal experience. Lastly,

Fund was established in May to support students

student leaders and 30 alumni table hosts. They

who need emergency assistance, primarily

support HerStory as table hosts and speakers

providing relief to first generation students.

as well. They enhance the life of STAMP

Adele’s Circle of Women (ACW) is a unique opportunity for alumnae to join a Board of like-minded women who want to serve current female student leaders on campus. This group hosted three major programs over the course of the year, including a networking event, a community service day, and a signature “HerStory” program highlighting two alumnae speakers, Gee Gherke and Tiffany Wright, as well as recognizing five student scholarship recipients, ACW has made a positive impact

in immeasurable ways. They allow the 2019 University Medalist, Jerome Quenom, to stay in school through the Veterans Crisis fund and a Veterans Housing scholarship. They provide over $25,000 in support of unpaid internships, conference attendance and graduate preparation courses for 12 student veterans through the Ammerman Veterans Professional Development fund. They host dinners for Alternative Break students in cities across the U.S. including New York City, Chicago and South Carolina.

on the campus, and members are able to

Twenty-five campus partners supported STAMP

support the STAMP through time, talent and

with over $250,000 this year in cash and in-kind

treasure. Current initiatives include raising

donations. KIND bars have become a staple for

endowments for the five scholarships with

Alternative Break students when they travel; three

naming opportunities for board members.

housing scholarships with a value over $60,000

alumni of Phi Kappa Tau fraternity created

Scholarship selections are wonderful ways

a scholarship that would preference a student

to engage alumni in learning the stories of

veteran or ROTC member from their fraternity.

our current student leaders. Alumni serve

Additionally, the first Fisher First Gen scholar-

on scholarship selection committees for the

ship was awarded this fall, for which Christine

Veterans, Leadership (including SEE, SGA,

Fisher has pledged $100,000 to support this

Mintz, First Gen, etc), Alternative Breaks and

new endowed scholarship and the Dream Crisis

Adele’s Circle of Women Scholarships. For

allow student veterans to live close to campus rent-free; and, graduation regalia is donated to students who couldn’t afford to attend graduation without the support of Barnes & Noble. These initiatives provide critical support for students.

Adele H. Stamp Student Union — Center for Campus Life

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Recipients of the Richards Scholarship stand Avis and Bruce Richards at the Veterans Reception 2018.

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0 scholarsh was U.S. Nav ip be children, y Sean is bu autiful SI M ON sy commitm Sara Feret E FR A ents to fam juggling his served in ZE R, service. ily, schoo U. S. the for Air Force four years U.S. Navy l and an d wa on U.S.S s statione Sean is a . Joh d Simone Fr returning Missile De n Paul Jones (Guid aze schola awarded a str veteran wh r is a U.S. Air Fo ed $6,000 sch r and was worked as oyer) where she rce o served olarship for five a cryptolog years inc lud She was ic tec hn deployed to Germ ing one deploymen to the Pe ician. an Gulf as pa t y. rsian rt of Opera native, Sim A Maryland tion Endu one has ret to the Un ring ur ned iversity to gain an Continues

17 Twenty Eighteen - Nineteen

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Development & External Relations

IM PA

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7

STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

Engagement Staff: Assistant Director, Cori Carfagno; Coordinator (Graduate Legal Aid), Debbie Mikutsky; Coordinator (Graduate Student Life, Graduate Student Government), Sarah Grun; Coordinator (Transfer & Off-Campus Student Life), Casey Lukszo; Coordinator (Undocumented Students), Laura Bohórquez Garcia; Coordinator (Veteran Student Life), David Reese; Director (Graduate Legal Aid), Zac Mundy. Associate Director: Donna Lim.

Engagement GRADUATE STUDENT LIFE (GSL)

fer ans e tr re h t ade ch mo ldn't Tm u ‘‘T2 ess m . I wou ay c pro ortable am tod f I com e Terp h en be t ut it.’’

— J tf o n ude with

TRANSFER & OFF-CAMPUS STUDENT LIFE (TOCSL)

ships in order to better serve graduate students.

(T2T), is a semester-long course offered for

This year, GSL attended 19 college orientation

transfer students to better understand their

tabling fairs or presentation events in addition

resources and their community at UMD.

to building working relationships with 14

This year, HESI 310 implemented a new

additional campus departments. Some of these

capstone project. Students worked in

18

partnerships include the Graduate School’s

teams to create a program that addresses

Office of Graduate Diversity and Inclusion

a problem faced by transfer students.

in hosting the LGBTQ Mix and Mingle as

Students then presented their final

well as Undocumented Student Program

projects, including the steps and

(USP) in co-sponsoring the Dream Gala.

resources needed, to their peers,

Unit Accomplishments

to expand their network and campus partner-

HESI 310, also referred to as Transfer2Terp

Engagement

Graduate Student Life (GSL) has been working

In total, GSL hosted 73 in-person events this year, reaching 3,361 participants. In comparison to the previous year, this is an additional 17 programs and 361 participants. GSL credits

Ann

eA

st o sfer ty C Tran mmuni Co l e rund

T2T alumni, as well as faculty and staff. Students noted in course evaluations that this project was engaging and their favorite part of the course.

this to increased programming during the

Over the summer, spring, and fall 2018,

first six weeks of the year. During Graduate

the Transfer and Off-Campus Student Life

Student Appreciation Week, GSL interacted

team analyzed the feedback they received

with 1,131 participants across their 16 events

about the Peer2Peer mentorship program

hosted — reaching 33.6% of their annual

piloted last year and identified new ways to

participants in a single week. Additionally,

market the program to incoming students.

GSL has seen an increase in the number of

Knowing the potential of this program for

followers in the past year across all social

incoming transfer students, the Engagement

media platforms, totaling 5,835 followers.

and Learning Assistant Peer Mentors filled all

Transfer 2 Terp's (T2T) Fall 2018 campaign featured real student testimonials.

Adele H. Stamp Student Union — Center for Campus Life

of their mentoring timeslots and often worked

Movement and Action (PLUMAS). In collab-

extra hours to meet the needs of over 75

oration with PLUMAS as well as 15 campus

students, the largest number to take advantage

partners, the Dream Gala was able to raise over

of the program since its inception. The mentees

$3,500. With this funding, the gala was hosted

who filled out evaluations unanimously rated

at no-cost to participants. Additionally, the gala

the program as stellar and the most informa-

itself raised $6,107 that benefited the PLUMAS

tive and engaging part of their semester.

Dream Fund, a fund that helps undocumented and immigrant students pay for immigration

UNDOCUMENTED W.

from ge olle

STUDENT PROGRAM (USP)

application fees and/or access to legal support.

To date, all staff who work under Engagement has completed both the UndocuTerp Training

Program (USP) developed and held trainings

as well as Rainbow Terrapin Training. By

for student organizations interested in learning

completing these trainings, staff are better able

more about the needs, rights and experiences of

to serve students they engage with as well as

undocumented students. Thirty five undergrad-

encourage students to attend training as well.

VETERAN S NETWOR KING SOCIAL

uate students helped facilitate and support this training program, attend Undocumented Student Working Group meetings, serve as

local and national conferences. Additionally, this year USP had an undergraduate student serve as a co-facilitator for the UndocuTerp Training Series during the academic year.

preparedness concerns identified by student veterans in the 2017 Veterans Needs Assessment, Veteran Student Life developed partnerships

such as companies, recruiters and alumni.

Fueled by the philosophy that students learn

in April 2019 in recognition of the work of two

by doing, these partnerships were leveraged in

students and one alumni for a year-long research

support of a new initiative: monthly Veterans

project assessing the UndocuTerp Training Series

Networking Events. Campus and community

Program. This program served over 150 staff and

partners were invited to interact and engage

faculty across the institution to better understand

with our student veterans at the monthly events,

the undocumented student experience and

which enable our student veterans to sharpen

how to support undocumented students.

their professional skills, grow their professional

hosted during Immigrant Resilience Week in collaboration with Political LatinX United for

STAMP Annual Report • 2018-2019

LOBBY B

A

with the Career Center and external partners,

USP received a $1,000 Social Justice Day award

This year marked the 3rd Annual Dream Gala

19

FEBRUA RY 5:30 PM 7, 2019 - 7:30 P M

network and develop their individual story in a low-stress environment. These events provide the support needed for our student veterans to go on and be competitive, confident and

RESERVE YOUR SP OT GO.UMD. EDU/VETN : ETWORKI NG

R, THE HOTE L UNIVERSI AT THE TY OF M ARYLAN

D

Twenty Eighteen - Nineteen

panelists, engage in interviews, and present at

VETERAN STUDENT LIFE To address professional development/career

Engagement

For the first time, the Undocumented Student

Veteran Student Life responded to concerns expressed in a 2017 needs assessment by initiating a monthly networking event. Event photo credit: Carolina Reese. Flyer design by Charlene Prosser.

prepared as they transition out of UMD. During this first year, these four events engaged over 100 student veterans, alumni, employers, campus partners and veteran supporters.

stamp.umd.edu/annualreport

Event & Guest Services Staff: Administrator, Josephine Lupo; Administrator, Rhonda Phillip; Assistant Director, Susan Canady; Coordinators (Event Services): Julie Andrus, Katie Lay, Kathleen Molinaro; Coordinator (Event Support), Mark Salazar; Manager (Guest Services), Lisa Hegwood. Associate Director: Steve Gnadt.

Unit Accomplishments

Event & Guest Services (EGS)

Event & Guest Services (EGS)

20

Event & Guest Services had many accomplishments over the past year. A specific notable achievement for the unit is their continued sustainability efforts and partnerships. This year, the office sought to increase green efforts for events as well as provide clients with working knowledge on how to make their events more environmentally-friendly. Information was added to the website to explain current STAMP sustainability initiatives as well as initiatives and suggestions clients could partake in to increase the sustainability of their event. Frequent campus partners, such as Good Tidings and Goodies2Go, have initiated the practice of composting all food wastes from events that take place in STAMP. Moreover, Goodies2Go has moved toward providing 100% compostable products with their services. To support this

program for the second consecutive year for these

and Allynn Powell (Associate Director) had

and other initiatives and accomplishments.

the following to share about their partner-

Event & Guests Services have introduced three new staff members to their team this year, two part-time Graduate Assistants (GA) and one Event Services Coordinator. This staff has been instrumental to the successful execution of the more than 200 additional events compared to the previous fiscal year (FY18). Specifically, Event & Guests Services hosted a total of 6,909 events this year, 210 more than last year. In addition, a new feature rolled out this year to increase customer service, awareness and effective event management was the addition of cancelation emails. This email informs clients that their event cancelation date is approaching, in hopes to provide additional communication and clarity while also ensuring that rooms booked by STAMP partners are canceled in time to avoid charges being applied to that unit while also freeing up the room to a revenue-generating client.

effort, compost bins are now a requestable

In addition to their green campus partners,

equipment item for clients making reservations.

Event & Guest Services has had a strong

Event & Guest Services was proud to have

long-lasting partnership with the University

achieved a Gold rating from the Green Office

Career Center (UCC). Kelley Bishop (Director)

ship and a recent event held in STAMP:

“The University Career Center ... always appreciate[s] the attention we receive, especially from the staff who assist with planning all the way through to completion of our events. The Center felt challenged heading into this year’s Spring Career & Internship Fair because we were without our Events Coordinator that normally handles the logistics. But [STAMP's Event & Guest Services] team... and their outstanding student assistants stepped up to ensure room set-ups were accurate, liaise with our external vendors, and provide last-minute support when a snow storm knocked out our opening day. Because of their responsiveness and professionalism, we were able to quickly accommodate more than 50 employers who switched to the second and third days of the fair, turning what could have been a disaster into a victory. We trust [STAMP] in making our success a priority.”

“We trust [STAMP] in making our success a priority.”

– Kelly Bishop, Director (University Career Center) Adele H. Stamp Student Union — Center for Campus Life

Event & Guest Services (EGS) 21

STAMP Annual Report • 2018-2019

Twenty Eighteen - Nineteen

“Being in the center of campus, STAMP is often the first stop for those seeking information. Providing up-to-date information is a critical part of maintaining a safe and welcoming campus.” – Lisa Hegwood (Informative)

stamp.umd.edu/annualreport

Facilities Staff: Assistant Director, Dan Wray; Chief (Housekeeping), Letticia Teckham; Chiefs (Multi-Trade): Frank Ball, Dee Clemons, Gavin Du, Steven Whipple; Housekeepers: Abigail Arias-Jiminez, Tegne Betru, Carmen Bonilla, Ernst Boursiquot, Marie Castor, Maria Cea, Maricela Coredero, Ana Cruz, Roxana Cruz Ramos, Silvia Cruz, Tigist Gebrehiwot, Lem Lem Giday, Sulma Guzman, Jamal Johnson, Kadiry Kallon, Jerrell Keys, Beletu Legese, Ema Lopez, Juan Lopez-Lazo, Bobby Lyles, Alicia Moran, Suaad Mualim, Addison Powell, Will Ramirez, Ying Zhang; Leads (Housekeeping): Timmy Nguyen, Dieudonne Noel, Ronald Roy, Ding Weng, Albert Williams; Manager (Loading Dock), Curtis Shade; Painter (Maintenance), Adam Samonisky; Supervisors (Housekeeping): Dina Hernandez, Dennis Hill, Blanca Zelaya; Supervisor (Maintenance), Bobby Smith. Associate Director: Steve Gnadt.

Unit Accomplishments

Facilities

Facilities

22

The STAMP Vertical Garden was installed in February thanks to a successful collaboration with students from a Landscape Architecture & Plant Sciences class, who inspired the final design and plant pallet. The project

identify any potential issues. Additionally,

development plans to renovate the Information

multiple grant applications were submitted to

Technology and Event & Guest Services office

offset costs related to implementing a building

suites; thus, completing the planned realign-

automation system upgrade. In collaboration

ment and renovation of STAMP workspaces.

with our partners in the Facilities Management

Currently, staff in these two units are spread

Engineering and Energy group, STAMP Facilities

throughout the building and are not easily

is planning a comprehensive retro-commis-

physically accessible to colleagues with whom

sioning of existing systems to take place this

they work most closely. Renovating these two

summer. This is a precursory step to make way

offices spaces will unify the staff members in each

for a potential controls upgrade that will offer

of these two units for increased communication

better scheduling capability and monitoring.

and collaboration within their respective units.

received funding from both the University

New this year, STAMP Facilities employed

Student Sustainability and Student Life Facilities

predictive technology to regulate building

funds, and the infrastructure was built entirely

temperature. By evaluating exterior heat

in-house by our maintenance team. The Vertical

and humidity, Facilities staff are able to

Garden, which resides on the ground floor

pre-emptively heat or cool the building,

of STAMP in the southeast patio, serves as a

ensuring that visitors are comfortable and

living and thriving demonstration of STAMP’s

that energy is not wasted during those few

commitment to sustainability. The Furbish

instances when meeting rooms are vacant.

Company completed the installation and will maintain the wall as part of an annual stewardship agreement, including the harvesting edible herbs that can be used in campus food operations.

STAMP Facilities oversaw enhancements to the Grand Ballroom this year, including new chandeliers, dimmer controls and a better sound absorbing partitioning wall between the Lounge

STAMP Facilities has made major progress this

and the Ballroom. These changes improve the

year in implementing energy saving measures

overall aesthetic and functionality, allowing

in order to contribute to the overall campus

for concurrent events to be possible without

reduction goal while saving fiscal resources

auditory disruption from another event.

in the process. For example, partnering with the STAMP Business Office, energy usage is closely monitored to confirm efficiency and

Construction is slated to begin this summer.

“I enjoy meeting new people and working through new challenges.

At the end of each shift, I look forward to coming back the next day.”

– Curtis Shade (Positivity)

Lastly, STAMP partnered with the architecture firm Avance to complete the final design and

Adele H. Stamp Student Union — Center for Campus Life

IT Services Staff: Assistant Director, Stephanie Payne-Roberts; Coordinator (HelpDesk), Wyatt Clough; Coordinator (IT), Rob Gewain ; Coordinator (Multimedia), Chris Hegwood; Coordinator (Web Services), Myco Paulo; Network Assistant (IT), Bilal Wright. Associate Director: Steve Gnadt.

IT Services One of the largest initiatives STAMP IT worked on

students and guests to navigate the facility in

In addition to new training for managers, all

a tech-savvy way while also seeing the offices,

student employees receive training throughout

resources, retail and events located throughout

their employment, occurring in the fall, winter

the building. Additionally, a new feature added

and summer. This content specific training

allows guests to view the digital monitor in

expands student knowledge of resources and

English, Spanish or Mandarin while campus

products as well as tests this knowledge of existing

partners have the ability to find individuals’

resources for continued education. Moreover,

offices and meeting spaces through this platform.

the implementation of InfinITy enables students

This year, STAMP IT implemented a method to allow for private, password-protected live

to partner with STAMP IT professionals to directly assist in achieving unit goals.

Overall, IT was able to provide and support

Engage as the primary platform for student

general public is either not desired or not allowed.

technology for 2,054 reservations throughout the

organization involvement this fall, prompted

For example, some units host external speakers

year, totaling a revenue of $308,401. Compared

by the merger of OrgSync with CampusLabs.

on campus who include in their contracts that

to last fiscal year, revenue is up approximately

Although both OrgSync and Engage serve

only those affiliated with the University of

$6,000. Although the number of reservations is

similar purposes, the new platform, to be called

Maryland can attend their lectures. To meet this

comparable to FY18, IT has seen an increase

TerpLink, will allow STAMP staff to provide

need, STAMP IT developed a new option for

of serving customers who are not affiliated

additional resources to student organizations.

password protection of designated live streams

with campus, hence the increase of revenue

IT has played a critical role in this transition,

to include two levels: (1) a password is generated

since pricing is higher for non-campus users.

as there is much to be done in recreating the

for the event and anyone with the password can

functionality and integration of OrgSync with

participate in the live stream, and (2) access is

a variety of other university systems prior to the

restricted to University of Maryland viewers only.

implementation of Engage. This new platform will allow staff to implement several new resources over time, including a financial module for processing student organization payments, customizable registration based on student organization type, and the ability for students to better track their involvement longitudinally.

Eleven digital monitors were installed in the fall of 2018 in critical locations throughout the building, with a focus on proximity to exterior doors. These interactive monitors allow

STAMP Annual Report • 2018-2019

Two video projectors were replaced by newer models that use more sustainable lighting. These projectors show IT’s continued efforts to sustain-

This year, IT created a training program for

ability, including the use of rechargeable batteries

technicians to become managers. Using the

and LED lighting in technology and office space.

23 Twenty Eighteen - Nineteen

streams for situations where live streaming to the

IT Services

this year was the transition from OrgSync to

new InfinITy program, feedback from previous student managers was collected to determine

“Customer service the role. During the summer of 2019, a pilot is learning the goals model of this training will be launched for the incoming student managers. The vision is for the of our customers, outgoing class of managers to provide feedback understanding their to continue to add to the success of training. needs, and provide the solutions to help them.”

– Myco Paulo (Solutions Oriented) best practices for new students transitioning into

stamp.umd.edu/annualreport

LCSL Staff: Administrator, Pamela Gouws; Assistant Director, Craig Slack; Coordinator (Alternative Breaks), William Post; Coordinator (AR*AC*PNP), Ali Barlow; Coordinator (Leadership Programs), Courtney Holder; Coordinator (Terps for Change), Deborah Slosberg; Manager (Leadership Studies), [Vacant]. Associate Director: [Vacant].

Unit Accomplishments

Leadership & Community Service-Learning (LCSL)

Leadership & Community Service-Learning (LCSL)

24

LCSL piloted a centralized student leader retreat to kick off the academic year. Breakout sessions included topics such as translating learning and becoming career ready, understanding team conflict, and providing constructive feedback to peers. The new centralized structure engaged professional staff in collaboration across programs in a more meaningful way. Coordinators, as well as the student leaders participating, developed a deeper understanding of other programs in LCSL. Further, resources previously used to coordinate multiple separate retreats in the individual program areas were centralized. The retreat assessment indicated it was successful,

2018 Multi-Institutional Study of Leadership

as well as give students ownership of roles

(MSL). This national survey is conducted every

and better be able to identify connections

three years at UMD and provides context to

between their work experience and their future

the student experience, specifically within the

career goals. These students were also one of

realm of socially responsible leadership and

the three groups of student employees across

involvement. LCSL examined the commitment

STAMP that participated in the GROW pilot.

scale included in the survey in comparison to gender, race, sexual orientation, social anxiety,

ALTERNATIVE BREAKS (AB)

among other demographic groups. In addition, LCSL conducted an informal focus group with students. Results from these analyses revealed that relationship building among peers and professional staff may contribute or deter from an atmosphere within LCSL programs that was important to students’ commitment. For example, one student shared “Help us feel like we would be missed if we didn’t stick with an activity.”

Alternative Breaks (AB) continues to be a leader among its peers in Assessment and Research.

This year, in collaboration with the STAMP Assistant Director of Assessment & Research, AB developed and launched a five- year assessment plan with the vision of assessing six student leader outcomes and four participant learning outcomes over time. This summer, AB is revisiting their training curriculum to ensure

with one student reporting feeling “a true sense

Over the summer, LCSL worked to reimagine

alignment with the learning outcomes and

of community with a collective purpose.”

their student staffing structure. Prior to the

incorporating associated assessment practices

restructure, student staff served as generalists,

into the normal operations of the program.

One priority for LCSL this year has been to better understand students’ increased tendency to not attend programming or events for which they had previously signed up. Partnering with STAMP Assessment and Research, factors were examined that were believed to influence student attrition. One way LCSL was able to explore this topic was through results from the

completing tasks as needed by the Coordinators.

This year, student staff were recruited for and hired into three specific roles: logistics & operations, marketing & recruitment, and finance & human resources. This intentional hiring allowed for LCSL to recruit students with specific skill sets to best serve their programs

AB is committed to supporting access and affordability for students. This year, AB was able to secure $12,474 (18.4% increase from FY18) in need-based scholarship to financially support 52 students participating in AB experiences (48.6% increase from FY18).

Adele H. Stamp Student Union — Center for Campus Life

LEADERSHIP STUDIES PROGRAM This summer, the Leadership Studies Program will host a summit with 22 faculty and staff across the country who support and oversee variations of leadership studies programs.

Practices will be shared across institutions to

knowledge around leadership education.

MARYLAND LEADERSHIP PROGRAM (MLEAD)

AMERICA READS* AMERICA COUNTS * PARTNERS IN PRINT (AR*AC*PNP)

In order to better meet the demand of external group requests for trainings and workshops and to help spread awareness of MLEAD offerings,

several topics surrounding community engagement and leadership in the sphere of social justice. One thing I learned from this experience was how to decide, as a leader, when to follow the status quo or when to challenge it. I also learned that community leadership and engagement can take various forms; it is not always leading a rally or being the head of an organization. In Memphis, we saw how people used soul music and other forms of music as a form of community engagement and leadership, and how it truly brought the community together and helped build it up.”

Another important partnership for MLEAD this year was their continued partnership

MLEAD created an outreach team led by a

in Print (AR*AC*PNP) program had a very

student intern. In its first year, the outreach

successful year, due to implementing a new

team created a program request form and

staffing model that includes enhanced student

web page with information about the initia-

leadership positions to support the program.

tive, and developed workshop and training

These individuals helped fundraise more than

outlines that will be adapted to fill requests

$1,000 during Giving Day. Partnerships across

tailored to the needs of the requesting unit.

campus and the community also contributed

The team was able to deliver six workshops to

to the program’s many successes. For example,

95 people across five different campus groups

This year’s focus for Terps for Change centered

this year the College of Education provided

in its pilot year and will expand offerings

around the foundation of student learning.

a new training to all AR*AC*PNP student

to additional campus partners in FY19.

Learning outcomes for the program were revised

leaders in order to understand how to best support children with emotional needs.

This year, MLEAD established a Leadership Exchange program in partnership with the University of Memphis. Through two, four-day immersion experiences, one in Memphis and one in Washington, D.C., a cohort of 23 student leaders from both universities met with community and campus leaders, dialogued with nonprofit agency staff, and were engaged in interactive leadership learning environments alongside their peers. Hannah, a senior majoring in Public Health, shared the following reflection about her experience:

with MICA in hosting the annual MOSAIC Diversity & Inclusion Retreat. This year, a new location allowed for an increase in participation (up 32% from FY18) and a decrease in costs (down 14% from FY18).

TERPS FOR CHANGE

and a new curriculum was designed to achieve those outcomes. This new foundation proved

25 Twenty Eighteen - Nineteen

The American Reads*American Counts*Partners

Leadership & Community Service-Learning (LCSL)

improve leadership programs as well as advance

“Throughout the leadership exchange, we explored

successful in practice when both application (23% increase) and volunteer (58% increase) numbers were on the rise from previous years. In total, the 185 Terps for Change volunteers performed a total of 1,824 service hours for the community.

Finally, in conjunction with the university diversity plan, Terps for Change focused this year on both recruiting and retaining a diverse group of student leaders. Across all of the student leaders, a majority of students identified as a person of color (54%) and/or a woman (55%).

On this page: A look at the two-year long process in the rebranding of LCSL, including a quad-fold information brochure and a desk mug for staff members.

STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

Marketing & Communications Staff: Assistant Director, Eva Quintos Tennant; Coordinator, Charlene Prosser Castillo; Coordinator, Whitney Schepf. Associate Director: Donna Lim.

Marketing & Communications professional staff and student designs in various categories for the following campaigns:

Unit Accomplishments

• 2017-2018 STAMP Annual Report

Marketing & Communications

26

Culminating a multi-year initiative,

Spring 2019 classes at Studio A; the second

• Black History Month 2018

promoted the Maryland Food Co-Op, and its

• Graduate Student Life Craft Nights

“Food for People, Not for Profit” message. Each

• Homecoming 2018 Scarf

STAMP Marketing & Communications and IT

ad played for one month—23,000 and 11,497

• LatinX Graduation Celebration

developed and implemented SmartSheets to

times respectively—to an average of 5,658 users.

• LCSL Brand Identity

ensure improved in-house productivity, customer service communications, and outcomes. As STAMP staff adapt to the new workflow system, the customer service assessment conducted in 2017 will be repeated in the coming year to ensure the new platform met its goal as well as identify any areas for further improvement.

Expanding their partnership with the Department of Resident Life, STAMP Marketing worked to ensure information and messaging regarding STAMP programs were in every floor of every residence hall on campus to increase awareness, inform new/incoming students, and broaden students’ awareness

• Pride Month 2018 • Transfer 2 Terp Student Profiles • UBC 2018 Faculty/Staff Appreciation • UndocuTerps Brochure • UndocuTerps Pins • Veterans’ Welcome Home Outdoor Banner Winners included work by students Nursena Acar, Mallory O'Connor, and Hannah Shams;

STAMP Marketing & Communications expanded

of STAMP programming, events, activities.

their team in the fall 2018 and welcomed the

This outreach strategy and partnership with

hire of their first Graduate Assistant, Kausalya

Resident Life is now part of a new protocol

Ganesh. Her background in UX/UI and current

for all MICA heritage months’ events and

STAMP Marketing worked closely with

studies in Human and Computer Interaction

programs and overall STAMP marketing efforts.

colleagues in Leadership & Community Service-

were considered to help our internal goals to build and develop a production workflow system (SmartSheets, Trello, and Slack), create efficiencies, streamline processes, and provide improved outcomes/deliverables for our colleague clients.

STAMP swept awards in multiple categories in the 2019 ACUI Steal This Idea contest, a national competition recognizing marketing and design excellence, including the highest prize of Best in Show for the 2018 Black History

In an effort to continue to “meet students where

Month campaign, designed by Coordinator,

they are,” STAMP Marketing crafted two audio

Charlene Prosser. This is STAMP’s first-ever

ads to be played on Spotify, a music website and

Best in Show award in five non-consecutive

app especially popular amongst college students.

years of participating. In total, STAMP won

The first ad encouraged listeners to register for

12 awards out of 15 categories, spanning

and professional staff Charlene Prosser, Whitney Schepf, and Sophie Tullier.

Learning (LCSL) to streamline, improve and strengthen their unit’s overall brand as well as provide a visual brand identity package for all LCSL programming areas. Additionally, with the hire of a new manager of the Art & Learning Center (ALC), STAMP Marketing was able to move forward with a rebrand effort that included a renaming of ALC to Studio A along with requisite changes to the physical space and retrofitted marketing materials.

Adele H. Stamp Student Union — Center for Campus Life

STAMP Marketing participated in the inaugural Big 10 summit for student union/student affairs marketing profes-

challenges, successes, industry trends, best practices and more with colleagues from across the country. Plans for future conferences, networking and shared learning opportunities are being explored, to include UMD Division of Student Affairs marketing/

STAMP's social media presence continued to grow: • 6,886 Facebook Followers • 6,599 Facebook Likes (+614 in FY18)

27 Twenty Eighteen - Nineteen

communications colleagues.

Marketing & Communications

sionals at Rutgers, sharing

• 8,283 Twitter Followers (+439 in FY18) • 3,874 Instagram Followers (+396 in FY18) The STAMP Street Team processed more than 50 unique requests, completed over 950 chalkings, and distributed over 5,300 flyers.

Sticker shock! 32,650 stickers were distributed for 30 different campaigns this academic year.

STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

Unit Accomplishments

Multicultural Involvement & Community Advocacy (MICA)

Multicultural Involvement & Community Advocacy (MICA)

28

While managing significant staff turnover, MICA still put on a successful slate of events this year. MICA spent time this year creating more efficient use of the lounge space by using it as a programming

them in their academic journey. Additionally

by the Black Student Union and the NAACP.

partnership with more ethnicity-based student

MICA and SEE partnered to host a screening

organizations helped to bridge gaps between

of the film If Beale Street Could Talk, which

disparate groups in the AAPI community so that

was adapted from a novel by James Baldwin.

the full collective may benefit from outreach and advocacy efforts while increasing intergroup understanding and this involvement area’s reach.

The highlight of Black History Month for many students and faculty staff was a co-sponsored effort between MICA and Dr. Kim Nickerson,

location. Two notable events were hosted in

The involvement area also re-established

Associate Dean from the College of Behavioral

the lounge, one being a live broadcast from

relationships with AAPI Greek Organizations

and Social Sciences. Last year, Dr. Nickerson

the National Cathedral honoring Matthew

and cultural student organizations to hold

developed a map of a self-led walking tour

Shepard, and the other was a screening of

educational workshops specific to the organiza-

through campus, exploring the history of

the 1980’s frontline film, Racism 101, which

tions. The groups have expressed strong interest

Black people and their contributions at UMD

speaks to many of the issues of diversity that

in engaging with identity and working across

through highlighting places of significance. This

are present on college campuses today.

difference and the involvement area is working to

year, MICA collaborated with Dr. Nickerson

facilitate these outside of general programming.

to facilitate the first Black History & UMD Landmark walking tour, which includes stops like

ASIAN AMERICAN PACIFIC ISLANDER

the Rossbourgh Inn that was built by slave labor

(AAPI) STUDENT INVOLVEMENT

BLACK STUDENT INVOLVEMENT

By continuing the strong relationship with the

In 2019, the Black History Month theme was

Asian American Studies (AAST) Program, the

“The Black Movement,” emphasizing the literal

AAPI Student Involvement & Advocacy team was

movement of people of African descent to new

better able to support the more than 40 identities

destinations, while also acknowledging and

and communities present in the AAPI student

celebrating the cultural movements, impact and

population. The number of AAPI students on

influence — in film, sports, politics and more

campus has increased in size every year since

— of Black people across the world. Student

2012. The partnership serves to ensure that

organizations sponsored programming in

students who minor in Asian American Studies

addition to workshops, panels, gallery exhibi-

are more likely to be exposed to and therefore

tions, historical tours, and performances hosted

engage with MICA programming and vice versa,

by MICA and campus partners. Highlights

In collaboration with the Coalition of Latino

ensuring that AAPI students have multiple staff

of these programs included a Cultural Expo,

Student Organizations, MICA assisted with the

and faculty who can serve as mentors and support

a Black Art Show, and two theme weeks led

coordination, implementation and marketing of

and the Mitchell Building named after Clarence Mitchell from Baltimore who was instrumental in the passage of civil rights legislation. Over 60 UMD students, faculty and staff participated in the tours, held weekly throughout the month.

The tours were so successful that members of the UMD community have been recruited to serve as tour guides so tours may be offered year round.

LATINX STUDENT INVOLVEMENT

Adele H. Stamp Student Union — Center for Campus Life

Women's History Month 2019's theme was “Visionary Women: Champions of Peace and Nonviolence.” The design was inspired by the duality of the “peace” and “victory” gestures. Giveaways included stickers, shirts and enamel pins!

MICA Staff: Administrator, Erica Simpkins; Assistant Director, Brandon Dula; Coordinator (AAPI Student Involvement), Dorothy Kou; Coordinator (Multiracial & Multicultural Student Involvement, Native American Indian Student Involvement), Ghonva Ghauri; Manager (LatinX Student Involvement), Yvette Lerma Jones. Associate Director: [Vacant].

various Latinx Heritage Month events. A notable

LESBIAN, GAY, BISEXUAL,

Nicole Chung, a transracial adoptee and

change included moving the Closing Celebration

TRANS AND QUEER (LGBTQ+)

author of All You Can Ever Know, served as the

to better accommodate the larger audience and

STUDENT INVOLVEMENT

keynote speaker for Multiracial Heritage Month

provide a more formal celebration of culmination of the heritage month and community developed.

Partnerships with SGA-recognized and emerging student organizations as well as campus departments empowered the LGBTQ+ Student

few bilingual graduation celebrations, realized

Involvement & Advocacy area to effectively

an increase in participation of graduating

support UMD’s LGBTQ+ and allied students

students over the past few years. As a result,

across campus and a myriad of initiatives. In

the office sought more campus partners and

addition to continuing annual initiatives, such

secured Ritchie Coliseum, a larger venue, for

as “Truth2Power: A Queer Open Mic” and

this year’s ceremony. This new location will

support of student-attendees to Creating Change

provide an opportunity for more students to

(the nation’s largest LGBTQ+ activist confer-

participate, and allow a larger number of guests

ence), new partnerships such as our workshop

per graduate, ensuring that all individuals

on culturally competent student programming

who offer critical support to our students are

in collaboration with the Student Organization

able to celebrate this milestone with them.

and Resource Center (“Do It for the Culture”), and an inaugural co-hosting of a drop-in student

INTERFAITH PROGRAMS

involvement space with the LGBT Equity Center

& SPIRITUAL DIVERSITY

(“The Queer Agenda”) have all served to better

This year, MICA integrated interfaith program-

delivering quality advising, support and resources

ming to all identity communities represented

to campus LGBTQ+ and allied student leaders.

Iftar space for student observing Ramadan, an

typically not referring to herself as multiracial, has spoken about her experience as a transracial adoptee, the struggle in managing both her racial and adopted identities growing up, and the challenges White parents face in speaking to their children about race. By highlighting this voice and experience for our students, traditional conceptualizations of multiracial individuals were challenged and a new set of UMD

NATIVE AMERICAN INDIAN

Native American Indian Heritage Month

sion on the intersection of religions and AAPI

Inc., partnered with MICA to facilitate a

cultures. By integrating programming across all

discussion at the end of the fall semester about

MICA communities, we executed more successful

engaging with family and friends of different

programs and observed higher levels of engage-

viewpoints and backgrounds over winter

ment from students and the campus community

break. The event, “Home for the Holidays,”

around the intersections of religion and

was split between disseminating information for students on strategies they can use at home and shared dialogue on navigating tensions of differences of intergenerational viewpoints. Several staff and faculty have

STAMP Annual Report • 2018-2019

monoracial, heterosexual parents. Chung, while

STUDENT INVOLVEMENT The Kappa Lambda Xi Multicultural Sorority

The last time the UMD Powwow took place was six years ago in December 2013.

29

as multiracial are the biological children of two

One highlight was the opening event for the

and “When Culture Meets Religion,” a discus-

sexual orientation and gender).

recognize themselves in MICA programming.

the dominant narrative that those identifying

MULTIRACIAL & MULTICULTURAL

LGBTQ+ focused program, “Queerly Blessed,”

spirituality and several social identities (race,

students (i.e., transracial adoptees) were able to

cial.” Specifically, MICA hoped to challenge

INDIGENOUS STUDENT INVOLVEMENT

in MICA. Several significant programs were coordinated, including hosting community

by expounding on what it means to be “multira-

asked for the event to be offered annually.

which was planned in partnership with the Maryland Governor’s Office and the University

Twenty Eighteen - Nineteen

connect the program with campus partners in

Heritage Month and reinforced inclusion efforts Multicultural Involvement & Community Advocacy (MICA)

Latinx Graduation Celebration, one of the

in March. Chung set the tone for this year’s

of Maryland’s President’s Office. In February 2019, MICA collaborated with the American Indian Student Union to revive the UMD Powwow, which was last held on this campus in December 2013 under the guidance of Office of Multi-Ethnic Student Education. The event drew over 300 attendees, including members of the UMD community and regional tribal communities, and was sponsored by several on-campus partners. Attendees expressed a desire a larger event that could accommodate more vendors and celebration activities.

stamp.umd.edu/annualreport

Issues & Challenges FY 2018-2019

remain regarding students who hold multiple positions. Supervisors will need to identify new staffing guidelines within their units given the potential for students call out sick at the last minute more frequently than in the past.

Further, increases were implemented to the

Issues & Challenges

Graduate Assistant pay scale by The Graduate

FY 2018-2019

30

Event & Guest Services continues to face

that is unit-specific and siloed, as there is no

School. Previously, STAMP offered some of

challenges balancing their revenue-generating

central access point for these data that would

the higher paying assistantships but with this

goals with the need of the programming units

allow for STAMP wide assessment activities.

change, these positions are on par with others

in STAMP to access and reserve space in the building for STAMP Signature Events. As programming units may reserve spaces before a clear schedule is set to ensure flexibility, this prevents Event & Guest Services from renting those rooms to paying units. In the end, the programming units may release rooms that could have generated revenue, but too late to allow

A major issue of concern over the course of the year was new strategies from University Trademark and Licensing. Specifically, concerns existed over the level of engagement of the University Book Center product selection as well as the requirement of additional funds in exchange for the right to have a corporate logo on

across campus which may affect recruitment for these positions as graduate students consider other options. STAMP may need to think more creatively about what supplemental opportunities and resources we have available for graduate students in order to compete with other assistantship opportunities.

articles of clothing and other items. These new

Throughout the course of the year, it is clear

policies will negatively affect student organiza-

that students’ mental health is influencing

One of STAMP’s goals for the year focused

tions, STAMP retail operations and sponsorships

participation in STAMP programs. Although

on integrating the findings from the Task

that STAMP receives from our partners.

our students are hard-working, dedicated and

Event & Guest Services to secure these contracts.

Force on Diversity & Inclusion, and specifically the Climate Survey data in curriculum and programming held in STAMP. Given the turnover in the UMD Chief Diversity Officer (CDO) position and other factors, STAMP staff were unable to implement changes this year and are wary of our ability to do so moving forward.

The Maryland State Legislature passed a number of measures that STAMP is working to implement in the coming years: (1) The minimum wage was increased to $15 an hour, to be fully implemented by 2025. STAMP Human Resources has drafted a new student pay scale to gradually implement these changes

motivated, they often take on more responsibility than is reasonable, and may be considered to be over-involved. In some programs (e.g., America Reads*America Counts), some student leaders have withdrawn from participation citing mental health concerns. As a result, coordinators then need to adjust staffing and leadership challenges mid-semester to overcome these losses.

Various units in STAMP engage in their

by the required timeline and individual units

own assessment, evaluation and data collec-

are working to alter their budgets accord-

STAMP IT had planned to roll out a new card

tion processes, occasionally with only limited

ingly, and (2) An expanded Safe and Sick

swipe system this past year to track student

feedback from the Assistant Director for

Leave policy was implemented that benefits

involvement and engagement at events. Due

Assessment & Research. This results in data

student employees. Extensive questions

to a number of challenges, this launch was

Adele H. Stamp Student Union — Center for Campus Life

Issues & Challenges delayed and work towards this goal was paused.

of Transportation Services works to secure a

Staff shortages and turnover have been a

A primary reason behind the delay is the

contractor to complete the required work. This

consistent challenges this year. Turnover in

transition to the new Engage platform occuring

requires STAMP to brainstorm ways to approach

TerpZone, Student Activities, MICA, LCSL

this summer. Engage, a online platform that

a fall opening for a second year without a garage

and Administration has resulted in a host of

will replace OrgSync, includes card swipe

available for those who need to purchase books

additional challenges for these units. Positions

functionality that may allow this information to

and supplies from the University Book Center.

remain vacant, this creates high workloads

be more seamlessly incorporated into existing STAMP systems. The anticipated launch date for the new card swipe system is FY19.

The loss of a banking establishment in STAMP this year has significantly affected our students, student organizations, staff, faculty and vendors.

for some colleagues with STAMP only able to provide limited support for the increased demands. Once new staff are hired, current staff members need to take time away from

For the beginning of the year, the Union Lane

For example, STAMP retail vendors used the

Garage was closed with short notice, and external

bank to deposit cash revenue. Without a bank,

clients who had already purchased spaces for

STAMP vendors have incurred the extra expense

their events were asked to move to Stadium Drive

of hiring an armored car to fulfill this service.

Garage while structural repairs were made to the

Since it has taken longer than expected to find a

garage. To date, the timeline for final renova-

new banking partner, our partners have experi-

tions continues to be unclear as the Department

enced continued challenges, loss of revenue,

STAMP and university systems, processes and

and has required creativity on the part of staff

regulations have become more complex over

working with student organizations. Additionally,

the past few years, and with this increase in

the loss of a more formal restaurant in STAMP

complexity, STAMP staff have experienced

has also resulted in lost potential revenue and

a corresponding increase in administrative

vacant space in the building, coupled with

responsibilities that detract from their ability

increasing competition from off-campus vendors.

to engage with students. For example, when

worker-owners for 18 months before arriving at this difficult decision. STAMP units, such as Business, Facilities and Marketing worked to support efforts of the Co-Op to return to good financial standing, and in the second half of the year in supporting the exit strategy of this historical STAMP entity.

of confusion for students who may not be aware of who their new advocates are, which has affected participation in some areas.

a new staff member is hired, there are five separate systems that require information to

31 Twenty Eighteen - Nineteen

in late May. STAMP staff engaged with the

and training. The turnover can also be a point

Issues & Challenges

The Maryland Food Collective closed its doors

their traditional role to provide onboarding

be entered about this individual. As a result of these challenges, the customer and student experience suffers as those using our services face frustrating barriers in accomplishing their goals and serving students. As such, there is a need to re-examine the necessity of the level of complexity at both the University- and STAMP-level to ensure our current policies and procedures are streamlined to promote efficiency.

STAMP Marketing & Communications provided an ad on Spotify to help boost the Maryland Food Co-Op in early 2019. 11,497 ads were served to 5,692 listeners.

STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

FY 2018-2019 Key Statistics

MOSAIC Participation 90

From a Resident Life Survey to On-Campus Students:

Number of Students

REPORTED AWARENESS OF

17% Studio A

REPORTED AWARENESS OF THE

71 60

45

45 40

30

Key Statistics FY 2018-2019

60

60

15

70% Memorial Chapel

32

83

75

Capacity

Registered Participated 2018 • 2019

REPORTED AWARENESS OF

96% TerpZone GIVING DAY!

Number of SEE Events Per Year 2019

107

2018

67

2017

$28,398.21

79

33

total AB trips planned

generated from 362 gifts on Giving Day 2019!

Compared to $24,035 in 2018

31 Held 2 Cancelled blizzard • unrest in host country

Adele H. Stamp Student Union — Center for Campus Life

Key Statistics

6,480

6,785

Event & Guest Services Bookings in FY2019

Event & Guest Services Bookings in FY2018

Data from the Multi-Institutional Study of Leadership 36%

in 2015

20%

in 2015

49%

in 2018

24%

in 2018

Student Organization 49% of student leaders report holding a

24% of student leaders report holding a

leadership position in a student organization at

leadership position in an off-campus organization

least once. Compare to 52% in Big Ten.

at least once. Compare to 23% in Big Ten.

in 2015

15%

in 2015

9%

in 2015

20%

in 2018

Advocacy-Based Organization

Student Affairs Trophy

9% of student leaders report holding a leadership

20% of student leaders report holding a leadership

participating in an advocacy-based organization

participating in an identity-based organization at

at least once. Compare to 7% in Big Ten.

least once. Compare to 18% in Big Ten.

133 participants completed the TLI Intro sequence in FY19 Compared to 109 in FY18

41% in 2018

STAMP reached

57%

31

in 2019

23,160 students

33 Twenty Eighteen - Nineteen

22%

Identity-Based Organization

Key Statistics

7%

Percent of students who knew about the STAMP Employee Advisory Board:

1

Off-Campus Organization

Staff Searches & Promotions

and parents at 40 tabling opportunities in 2018-2019

STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

FY 2018-2019

Upcoming Goals

NURTURE A WELCOMING

this program has shown that participating

This year, STAMP will be hiring and transitioning

& INCLUSIVE COMMUNITY

students master learning outcomes at higher

two new senior leaders to the department. With

rates and the program provides opportu-

these new staff, STAMP leadership will evolve a

nities to make connections between their

new way of leading inclusive of the strengths of

classroom learning and employee roles.

these new colleagues to foster intra-departmental

more welcoming space for Muslim students on campus this coming year. STAMP Facilities will

collaboration, integration and achievement.

add ablation stations within the building and

Driven by a reorganization and increased

the Muslim prayer space in Cole Field House

staffing, STAMP Activities will develop a strategic

will be renovated. Additionally, other STAMP

direction for the office based on the results of

34

staff will work with the Muslim chaplaincy

a CAS assessment conducted in Spring 2019.

FY 2018-2019

Upcoming Goals

Many STAMP units will be working to foster a

to ensure adequate resources and space are

In the coming year, Student Activities will work

Major renovations will be undertaken this year in

available for students observing Ramadan.

to increase student involvement in large-scale

STAMP. Collectively, these renovations will better

events as SEE takes on a larger role managing

serve students, STAMP visitors and STAMP staff.

the traditional STAMP Special Events.

June 2019 saw the ground breaking for the new

As the final year of the temporary contract for the Undocumented Student Program comes to a close, there will be a need to find a

With the transition from OrgSync to Terp

permanent home for this area and corresponding

Link, STAMP staff will work to provide

resources for undocumented students. Over the

and enhance student organization training

course of the year, STAMP staff will engage

and knowledge of available resources,

with decision-makers across campus to find

such as room reservations in STAMP.

the best permanent fit for the program.

ENRICH STAFF CONNECTIONS ENHANCE LEARNING & DEVELOPMENT

STRENGTHEN FINANCIAL & PHYSICAL FRAMEWORKS

North Entry to STAMP, which will project a more welcoming entrance and better bring visitors to the building from the north side of campus, specifically the football stadium and new, planned residence hall. In addition, two administrative offices will be renovated (Event & Guest Services and IT), the restaurant space will be converted into a new fast-casual dining option, and the

Building on prior progress with the

banking suite and University Book Center will

By the end of Spring 2020, STAMP Human

Thriving Workplace Initiative, at least

be reconfigured and renovated. STAMP staff will

Resources will have fully implemented

70% of STAMP’s leadership team will

manage and oversee all of these major renova-

the GROW program for all STAMP

have completed training related to their

tions and many smaller ones in the coming year.

student employees. National research on

growth and development as supervisors and departmental leaders by June 2020.

Adele H. Stamp Student Union — Center for Campus Life

Upcoming Goals At STAMP, we’re all about building relationships.

And right now, we’re also building a beautiful new north entrance.

We can’t wait for you to see it in the fall of 2019.

In the meantime, please use the sub-basement, west-facing, or main doors to enter STAMP.

stamp.umd.edu

THIS WAY TO THE HANDICAPPED-ACCESSIBLE SUB-BASEMENT ENTRANCE

CLIMB STAMP HILL TO REACH THE WEST ENTRANCE.

In response to the renovations happening around the building, wraps for the construction fences around the North Entrance were created.

As construction continues on the Metro Purple

our Memorandum of Understanding with

Line, STAMP leadership must convene a working

Dining Services to create a more seamless

group to explore the visual and safety implica-

environment for students and visitors dining

tions for STAMP and prepare messaging for

in STAMP, and ensure the financial viability

students and visitors during construction. Further,

of this partnership for both departments.

as one of the stops is close to the entrance of STAMP, this working group will also explore

A working group will be convened to

messaging regarding STAMP resources for

examine long-term space needs of the

the new visitors that may enter the building

department, both inside and outside the

as a result of this transportation option.

plan and timeline to meet these needs.

As the selection of food offerings available to students and other visitors evolves with

To coincide with the strides STAMP is making in the sustainability of the physical infrastructure, STAMP staff will engage in an internal audit of our own sustainable practices, resulting in having 80% or more of STAMP offices certified by the Green Office Program through the Office of Sustainability.

the opening of a new restaurant and the conclusion of additional food vendor contracts, STAMP leaders will continue to use data collected by Envision to inform the collection of food establishments in STAMP over the short- and long-term.

Many departments across the Division will see new leaders, including a new Vice President for Student Affairs followed by a new university President. STAMP will work to transition these new members of our community and succinctly highlight our mission, programs, resources, and story for our new partners.

With the recent creation of the Strategic Communications & Partnerships area, STAMP will focus on developing a comprehensive communication and outreach plan to promote STAMP programs and services.

New strategies, including videography and social media, will be explored in order to engage and leverage students in the creation

35 Twenty Eighteen - Nineteen

physical building, and will determine a

PROMOTE THE STAMP STORY

Upcoming Goals

STAMP leadership will navigate and update

and promotion of the STAMP story.

“Being solution oriented provides opportunities to work collaboratively with others, and to be creative.

Often, there is more than one way to accomplish something.” – Susan Canady (Solutions Oriented) STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

Staff Index

IT SERVICES Assistant Director, Stephanie Payne-Roberts Coordinator (HelpDesk), Wyatt Clough Coordinator (IT), Rob Gewain Coordinator (Multimedia), Chris Hegwood

Units grouped by area.

Coordinator (Web Services), Myco Paulo Network Assistant (IT), Bilal Wright FACILITIES & MAINTENANCE

ADMINISTRATION Administrative Coordinator, Marie Jenkins, Ayush Pokharel Director, Dr. Marsha Guenzler-Stevens BUSINESS OFFICE Assistant Director, Nora Czumak Staff Index

Managers, Michelle Allen, Polly White

FY 2018-2019

36

Assistant Director, Dan Wray Chief (Housekeeping), Letticia Teckham Chiefs (Multi-Trade), Frank Ball, Dee Clemons, Gavin Du, Steven Whipple Housekeepers, Abigail Arias-Jiminez, Tegne Betru, Carmen Bonilla, Ernst Boursiquot, Marie Castor, Maria Cea, Maricela Coredero, Ana Cruz, Roxana Cruz Ramos, Silvia Cruz, Tigist Gebrehiwot, Lem Lem Giday, Sulma Guzman, Jamal Johnson, Kadiry Kallon, Jerrell Keys, Beletu Legese, Ema Lopez, Juan

HR, TRAINING & DEVELOPMENT

Lopez-Lazo, Bobby Lyles, Alicia Moran, Suaad Mualim, Addison Powell, Will

Administrator, Erica Simpkins

Ramirez, Ying Zhang

Assistant Director, Kalia Patricio

Leads (Housekeeping), Timmy Nguyen, Dieudonne Noel, Ronald Roy,

Coordinator, Marinel Martinez-Benyarko

Ding Weng, Albert Williams Manager (Loading Dock), Curtis Shade

DEVELOPMENT & EXTERNAL RELATIONS Associate Director, Terry Zacker Coordinator, Claire Sullivan FACILITIES, IT, EVENT, & GUEST SERVICES Associate Director, Steve Gnadt EVENT & GUEST SERVICES Administrators, Josephine Lupo, Rhonda Phillip Assistant Director, Susan Canady Coordinator (Event Services), Julie Andrus, Katie Lay, Kathleen Molinaro Coordinator (Event Support), Mark Salazar Manager (Guest Services), Lisa Hegwood

Painter (Maintenance), Adam Samonisky Supervisors (Housekeeping), Dina Hernandez, Dennis Hill, Blanca Zelaya Supervisor (Maintenance), Bobby Smith LEADERSHIP, ENGAGEMENT, ADVOCACY & DIVERSITY Associate Director, Vacant LEADERSHIP & COMMUNITY SERVICE LEARNING (LCSL) Administrator, Pamela Gouws Assistant Director, Craig Slack Coordinator (Alternative Breaks), William Post Coordinator (AR*AC*PNP), Ali Barlow Coordinator (Terps for Change), Deborah Slosberg Manager (Leadership Programs), Courtney Holder Manager (Leadership Studies), [Vacant]

Adele H. Stamp Student Union — Center for Campus Life

Staff Index MULTICULTURAL INVOLVEMENT &

Coordinator (Undocumented Students), Laura Bohórquez Garcia

COMMUNITY ADVOCACY (MICA)

Coordinator (Veteran Student Life), David Reese

Administrator, Erica Simpkins

Director (Graduate Legal Aid), Zac Mundy

Assistant Director, Brandon Dula Coordinator (AAPI Student Involvement), Dorothy Kou Coordinator (Multiracial & Multicultural Student Involvement, Native American Indian Student Involvement), Ghonva Ghauri Manager (Latinx Student Involvement), Yvette Lerma Jones

STRATEGIC COMMUNICATIONS & PARTNERSHIPS Administrator, Michelle Reese Associate Director, Donna Lim ASSESSMENT & RESEARCH

STUDENT ACTIVITIES

Assistant Director, Sophie Tullier

Assistant Director, Joe Calizo Business Manager (Student Organization Resource Center), Valerie LaHoud Coordinator (Special Events), Kristina Rubio Coordinator (Student Entertainment Events), Laura Hood

Director (Undergraduate Student Legal Aid), Syndy Shilling Manager (Student Organization Development), Ashley Venneman

Manager (Memorial Chapel), Denise McHugh Manager (STAMP Gallery, Studio A), Tara Youngborg Manager (TerpZone), Jaclyn Court, Brandon Smith MARKETING & COMMUNICATIONS Assistant Director, Eva Quintos Tennant Coordinators, Charlene Prosser Castillo, Whitney Schepf

STUDENT ENGAGEMENT

Staff Index

Coordinator (Student Organization Finances), José Cadiz

CENTERS FOR COLLABORATION & INVOLVEMENT

37 Twenty Eighteen - Nineteen

Assistant Director, Cori Carfagno Coordinator (Graduate Legal Aid), Debbie Mikutsky Coordinator (Graduate Student Life, Graduate Student Government), Sarah Grun Coordinator (Transfer & Off-Campus Student Life), Casey Lukszo

“The thought and energy we put behind what we do is one of our greatest assets. Professionalism amplifies our work across campus and the higher education field.” – Courtney Holder (Professionalism)

STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

FY 2018-2019 STAMP FY 19 Financial Highlights FACILITIES RENEWAL & PLANT FUND (in thousands)

2019

2018

10,465

13,023

Operating Fund Balance

199

301

Reversion

567

51

Mandatory Fee

11,369

11,178

Auxiliary Services

4,670

4,917

743

717

74

70

(14,356)

(14,489)

$2,500

$2,393

STAMP FY 19 Financial Highlights

Facilities Renewal

FY 2018-2019

38

$

SUMMARY OF REVENUES & EXPENSES (in thousands)

State Appropriations

Foundation Reimbursements Total Expenses Facilities Renewal Contribution

AUXILIARY SERVICES REVENUE (in thousands)

$

Food & Retail $2,596 56% TerpZone & Studio A $229 5% Room & AV Rental $1,259 27% CAM & Utility $586 12%

Adele H. Stamp Student Union — Center for Campus Life

Financial Highlights STAMP EXPENSE BREAKDOWN (in thousands)

2019

2018

1,233

1,811

Leadership & Community Service-Learning (LCSL)

738

752

Multicultural Involvement & Community Advocacy (MICA)

549

710

2,520

2,643

General & Administrative Services

4,808

4,632

Facilities/Utilities/Maintenance

3,916

3,992

421

467

2,691

2,755

14,356

14,489

Programmatic Units Activities & Engagement

Total Programmatic Units

$

TerpZone/Studio A

Total Expenses

$

OPERATING EXPENSES (in thousands)

39 Twenty Eighteen - Nineteen

Wages & Benefits $8,291 71% Utility & Maintenance $1,115 10% Contractual Services $842 7%

Financial Highlights

Debt Service

Supplies & Materials $667 6% Communication & Travel $360 3% Overhead $390 3%

STAMP Annual Report • 2018-2019

stamp.umd.edu/annualreport

Thank You

Thank You

FY 2018-2019

40

The new Vertical Garden installed at the southeast patio, serves as a living and thriving example of STAMP’s commitment to sustainability.

Adele H. Stamp Student Union — Center for Campus Life

41 Twenty Eighteen - Nineteen

STAMP Annual Report • 2018-2019

FY 2018-2019

Thank you STAMP Staff for another memorable year. Onward to 2020!

stamp.umd.edu/annualreport

18 19