The Sendout: Q1 2020

ON THE COVER:

TOY DRIVE THE BUS BRIGHTENS THE HOLIDAYS AT NATIONWIDE CHILDREN’S page 8

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VIEW THE DAWSON COLLEAGUE DIRECTORY pages 4-7

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SAVE THESE DATES IN 2020

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page 3

-------------VOLUME 6 | ISSUE 1 | JAN 10, 2020

VOLUME 6 | ISSUE 1 | FRIDAY, JAN 10, 2020

The Sendout is designed to connect and align all Dawson Colleagues – in all divisions and all locations. Published quarterly, and supplemented by a monthly email, The Sendout celebrates our #dawsome culture, generates excitement for Company events, and educates Colleagues on industry trends, and business initiatives.

THE SENDOUT STAFF Felicia Wilson Director of Marketing Ryan Beaman Managing Editor

Let’s Make it a Roaring 2020.

Ali Weaver Graphic Designer Taylor Alexander Marketing Coordinator

DAWSON EXECUTIVE TEAM Chris and David DeCapua Second Generation Co-owners Jeff Miller President Nancy Luce Vice President, Dawson MSP Becky Fromkes Vice President, Operations Allie Magoch Controller Felicia Wilson Director of Marketing

CONNECT WITH US LinkedIn.com/ company/dawsoncolumbus Twitter @dawsoncolumbus facebook.com/ dawsoncolumbus Instagram @dawsoncolumbus

Have news you want to share in The Sendout?

Email Ryan Beaman at rbeaman@dawsoncareeers.com.

Growth is the goal in 2020. Now is the opportunity to set our trajectory for the next decade. Our vision is to be the preferred workforce solutions partner for the premier employers in every community we serve. I believe that together we can achieve our vision and accomplish our sales goals by embracing our competitive advantage – our unique service offerings, the excellent experiences we deliver to our Clients, and our people – all of you.

I hope that you all have an individual goal to impact our growth in 2020. One of my goals is to equip you with the knowledge and resources you need to contribute to our success. We are all brand ambassadors who can tell the Dawson tale - share stories about the lives we impact, explain who we are and what we do with your connections outside of work, maximize the relationships you have with the companies we are targeting.

I encourage you to use the annual meeting, the new brand book, training and development opportunities, and additional communication channels throughout the year to learn more about who our 100 target accounts are and why, to confidently explain who we are and all that we do, and to ask questions, so we can be a better Dawson this decade that we were the last.

Jeff Miller President

CAMERA ROLL & COLLEAGUE EVENTS

MARK YOUR CALENDARS The DAWSCARS Friday, January 31 March Madness Happy Hour Thursday, March 19

Dawson Hospitality House at the Memorial Tournament Thursday and Friday, June 4 and 5

Dawson Field Day Friday, April 24

Dawson Client Suite at the Clippers Wednesday, August 19 @ 7:05 p.m.

OhioHealth Cap City Half Marathon, Quarter Marathon, and 5K Saturday, April 25

Toy Drive the Bus Thursday and Friday, December 3 and 4

Brunch with Santa Saturday, December 5 DAWSCARS Nomination Ceremony Friday, December 18

dawsoncareers.com | 3

DAWSON 2020 COMPANY DIRECTORY

Adam Alderman Senior Recruiter (Grove City) Warehouse & Distribution Division (614) 255-1410 September 2015

Jeremy Banks Financial Analyst (614) 255-7318 January 2017

Marketing Coordinator (614) 255-7352 August 2017

Ryan Beaman Senior Creative and Communications Strategist (614) 255-7334 November 2012

Matt Backiewicz Vice President Sales & Business Development (614) 255-7309 May 2012

Brian Benson Warehouse & Distribution Division (740) 644-9884 August 2019

Clara Boggs

Lerby Bonilla Lora

Recruiter Office & Customer Service Division (614) 255-1332

Experince Coordinator (Reynoldsburg) Warehouse & Distribution Division (614) 556-3737

August 2016

August 2018

Angie Broshar

Nathan Casto

Steve Chieffo

Senior Recruiter Office & Customer Service Division (614) 255-7390

Onsite Account Manager Kleen Test Products Corporation (330) 878-0668

Manager Marketing & Creative Division (614) 255-1358

August 2015

March 2018

July 2014

Emily Costanzo

Mark Cummings

Samantha Davis

Business Development Manager Accounting & Finance Division (614) 255-1316

Senior Account Manager Warehouse & Distribution Division (614) 255-7324

Manager Premier Health (937) 231-8777

January 2013

December 2010

January 2009

Chris DeCapua

David DeCapua

Owner (614) 255-1330

Owner (614) 255-1320

August 1987

April 1994

John Bodenschatz Payroll Analyst (614) 255-7306 January 2019

Kathy Detrick Director OhioHealth (614) 218-0216 September 2003

Sarah Edge Payroll Manager (614) 255-1355 September 2010

4 | The Sendout

Taylor Alexander

Alexey Donegan Payroll Analyst (614) 255-1392 July 2017

Andrew DeMers Onsite Account Manager lululemon (614) 400-4391 April 2019

Kristen Dutton Director OhioHealth (614) 255-7344 September 2004

AJ Evans

Abdi Farah

Account Manager Warehouse & Distribution Division (937) 776-2766

Bilingual Recruiter (Gahanna) Warehouse & Distribution Division (614) 301-9892

August 2018

August 2019

Kara Fortman Recruiter Marketing & Creative Division (614) 255-7328 September 2019

Erin George Senior Recruiter (Grove City) Warehouse & Distribution Division (614) 255-7342 August 2015

Phil Freeman

Becky Fromkes

Senior Vice President (614) 255-1350

Vice President of Operations (614) 255-7322

September 1966

June 2006

Carly Graves Account Manager (614) 255-1344 September 2019

Kellie Guajardo Director Mount Carmel Health Systems (614) 234-5308 January 2011

Hollie Harrison

Bernadette Henry

Travis Highley

Staffing Coordinator Premier Health (614) 255-1396

Senior Recruiter Office & Customer Service Division (614) 255-1312

Business Development Manager Warehouse & Distribution Division (614) 255-1366

July 2017

November 2014

March 2012

Sara Himes

Jolynn Hines

Bob Hood

Associate Pool Manager OhioHealth (614) 566-4094

Experience Coordinator (Gahanna) Warehouse & Distribution Division (614) 255-1382

Manager OhioHealth (614) 204-6912

October 2014

July 2019

August 2015

Julie Horn

Lindsey Hughes

Robin Hungerford

Branch Manager (Mount Vernon) Warehouse & Distribution Division (740) 393-2771

Compliance Coordinator Premier Health (614) 400-6692

Financial Manager Dawson MSP (614) 255-7357

May 1991

August 2015

April 2010

Larsen Hurst

Pamela Jones

TemĂŠla Jordan

Staffing Coordinator Premier Health (614) 507-6874

Staffing Coordinator Premier Health (614) 400-6593

Compliance Coordinator OhioHealth (614) 398-7954

October 2018

August 2015

October 2017

Bridgette Kellish

Stephanie King

Storm Klein

Director of Finance Dawson MSP (614) 255-1386

Senior Recruiter Marketing & Creative Division (614) 255-7320

Recruiter (Gahanna) Warehouse & Distribution Division (614) 255-1418

October 2005

May 2015

June 2018

Anna Kurfees Coordinator Dawson MSP IT Division (614) 255-1336 September 2018

Erin Laird Experience Coordinator (614) 255-1392 April 2018

Shenice Latta Compliance Manager Dawson MSP (614) 255-1388 January 2012

dawsoncareers.com | 5

2020 DAWSON DIRECTORY

Amber Leach Staffing Coordinator OhioHealth (614) 255-1362 April 2015

Le’Andra Lewis Experience Coordinator (614) 255-1390 June 2018

Account Manager (740) 345-7890 May 2019

Judy Lehman Director of Compliance Dawson MSP (614) 439-8232 June 2013

Margie Long

Nancy Luce rn

Recruiter (Heath) Warehouse & Distribution Division (740) 345-7890

Vice President Dawson MSP (614) 559-1287

May 2006

March 2003

Andrea Lumiere

Morgan MacGregor

Compliance Coordinator OhioHealth (614) 314-5573

Recruiter Office & Customer Service Division (614) 255-7374

October 2018

August 2016

Emily Marshall

Emma Mason

Jamie Masters

Manager Professional Divisions (614) 255-7313

Senior Recruiter Office & Customer Service Division (614) 255-7364

Associate Pool Manager OhioHealth (614) 632-8279

March 2012

(614) 255-7364

August 2010

Alexandria McCluskey

Bill McDermott

Recruiter Office & Customer Service Division (614) 255-7336

Director Premier Health (614) 506-7222

October 2019

July 2019

Katie Matheny Account Manager (614) 255-7360 March 2016

6 | The Sendout

Evan Lees

Susan MacLeod Hospitality Coordinator (614) 896-0339 November 2017

Kristen Miller

Kathryn McGinnis

Jeff Miller

Colleague Educator (614) 255-7340

President (614) 255-1404

August 2010

June 2007

Luisa Molina

Mari Moore

Senior Bilingual Recruiter Warehouse & Distribution Division (614) 813-6502

Program Manager Community Workforce Programs (614) 255-1412

August 2016

September 2017

Lindy Mounts

Stephanie Murphy

Audrey O’Brien

Manager Warehouse & Distribution Division (614) 255-7311

Staffing Coordinator Premier Health (614) 507-5604

Compliance Coordinator OhioHealth/Nationwide Children's (614) 381-2216

October 2011

October 2018

November 2014

Ashley Palmer

Danielle Paquette

Sally Patton

Compliance Coordinator Premier Health (606) 224-7179

Staffing Coordinator Premier Health (614) 800-4612

Compliance Coordinator Dawson MSP (614) 725-7882

August 2018

August 2019

August 2018

Staffing Coordinator Premier Health (704) 660-5772 March 2016

Mary Noel Moore Business Development Manager (614) 255-7394 August 2007

Melissa Paull

Rebecca Price

Locum Coordinator OhioHealth (614) 915-7780

Junior Financial Analyst Dawson MSP (614) 255-1322

October 2018

January 2019

Sean Ransom Human Resources Manager (614) 255-1364 April 2006

Lauren Reese Onsite Coordinator L Brands (937) 441-0755 September 2016

Katrina Roby

Brian Routt

Business Development Manager (614) 255-1334

Warehouse & Distribution Division (740) 248-9943

October 2005

August 2019

Becky Staub Manager Dawson MSP IT Division (614) 255-7330 April 2015

Allie Tribbie Controller (614) 255-1370 February 2008

Erin Vedra rn Nurse Consultant Dawson MSP (614) 400-2342 June 2015

Mark Swabby IT Services (614) 255-1378 January 2008

Anita Shaw Senior Recruiter (Mt. Vernon) Warehouse & Distribution Division (740) 393-2771 August 2013

Lindsey Taylor Manager Office & Customer Service Division (614) 255-1416 September 2013

June 2019

Jen Weakley

Ali Weaver

Business Analyst (614) 255-1394

Creative Marketing Coordinator (614) 403-9888

December 2014

June 2016

August 2018

February 2019

September 2019

July 2019

August 2003

Recruiter (Strasburg) Warehouse & Distribution Division (330) 878-0668

Experience Coordinator (614) 255-1346

Junior Financial Analyst Dawson MSP (614) 255-7315

Recruiter (Grove City) Warehouse & Distribution Division (614) 255-1310

Wilma Perez

Kassandra Richey

Ryan Tuohy

Katy Wiseman

January 2014

September 2013

Recruiter Accounting & Finance Division (614) 255-7302

Director Dawson MSP (614) 566-5287

Director of Transportation (614) 285-2724

Account Manager (614) 255-1340

Rachel Tritt

Vivien Whitehouse rn bsn

JR Goings

Laurie Radeloff

Felicia Wilson Director of Marketing (614) 255-7332 July 2012

Lisa Kase

Alex Keanini

Childbirth Education Consultant OhioHealth (614) 202-4667

Recruiter Accounting & Finance Division (512) 934-2317

January 2013

December 2019

Heidi Wirts rn Nurse Consultant Dawson MSP October 2018

dawsoncareers.com | 7

PERSONAL CELEBRATIONS

Bundles of Joy

2019 Toy Drive Recap

Bob Hood welcomed Eleanor "Nori" Rae Hood Born December 1, 2019

Thanks to our Colleagues and Clients, we delivered a bus full of toys to the kids at Nationwide Children’s Hospital. Congratulations to our Warehouse & Distribution division who won the toy drive challenge contributing 123 toys.

Clients participated Toys were donated from Dawson Colleagues Larsen Hurst welcomed Colton Harris Hurst

Total toys collected and donated to the kids at Nationwide Children’s Hospital

Born December 12, 2019 #dawsome Promotions

Rachel Tritt welcomed Emmett Nathan Tritt

Adam Alderman Promoted to Senior Recruiter

Emma Mason Promoted to Senior Recruiter

Born December 21, 2019

Warehouse & Distribution Division

Office & Customer Service Division

Wedding Bells

Amber Leach was engaged to Andrew Wade November 23, 2019 8 | The Sendout

Milestone Anniversaries

Bernadette Henry 5 year Dawson Anniversary

Audrey O’Brien 5 year Dawson Anniversary

Jen Weakley 5 year Dawson Anniversary

Sunday, November 24, 2019

Sunday, November 24, 2019

Sunday, December 29, 2019

If you have any exciting news that you would like to share on the Personal Celebrations page of The Sendout, send your details to Ryan Beaman.

MORE REASONS TO CELEBRATE

Dawson Community Champions 35 Community Champions have earned VTO by volunteering at least 20 hours at their favorite charities.

Adam Alderman

Katy Wiseman

Ali Weaver

Lindsey Taylor

60.5 hours 22 hours

Lindy Mounts

39 hours

Angie Broshar 123 hours

Congrats, Q4 Recipients!

Storm Klein 100% Excellent Rating "On the scale of 1 to 10, a 15 is not even enough to describe Storm. Always ready to answer and solve your issues. Will work with him and recommend him. Amazing person."

33.5 hours 44 hours

Allie Tribbe

Excellent Quarterly Bonus

45 hours

Luisa Molina

Margie Long 98% Excellent Rating "One of the most friendly and helpful recruiters I’ve ever met! She was one of the nicest people I have ever worked with!"

34 hours

Anita Shaw

Luisa Molina 97% Excellent Rating

Margie Long

25 hours

28 hours

Anna Kurfees

Mari Moore

20.5 hours

Becky Fromkes 94.5 hours

"Luisa was great. She listened to my needs and interests and got me a job that fits me perfectly!"

44 hours

Mark Cummings 54 hours

Bernadette Henry

Angie Broshar 96% Excellent Rating

Mary Noel Moore 45 hours

27 hours

Morgan MacGregor

Carly Graves 22 hours

42.25 hours

Clara Boggs

Rachel Tritt

60 hours

26 hours

Danielle Paquette

"She was very nice and same for the other people working in the office that day. Everything was very professional, quick and easy. I am hoping to be placed somewhere this week!"

2019 Experience Survey Results

Robin Hungerford

31 hours

22 hours

22 hours

167 hours

51.5 hours

80 hours

23 hours

103 hours

106.6 hours

84 hours

25 hours

29 hours

100 hours

40 hours

Emma Mason

Ryan Beaman

Erin George

Sara Himes

Jen Weakley

Sean Ransom

Judy Lehman

Shenice Latta

Julie Horn

Stephanie King

Katie Matheny

Storm Klein

2,206.6 The total number of hours Dawson employees have volunteered for their community in 2019.

Rentals

1

Dawson Experience Survey | 1,349 responses Texted to all Job Seekers after they interview.

2

Working Associates Survey | 275 responses Texted to associates two weeks after their start date.

3

Exit Survey | 282 responses Texted to all ended associates.

Experience Survey

Working Associates Survey

Exit Survey

Excellent!

84.7%

75.3%

53.5%

Good

12.7%

16.4%

27.7%

Satisfactory

2.1%

5.4%

8.5%

Poor

0.5%

2.9%

10.3%

2019 Total Rentals: 43 2019 Total Amount Raised: $5,750* *All rental fees benefit the Dawson Community Champions Foundation.

dawsoncareers.com | 9

DAWSON BY THE NUMBERS

2019 Applicant Funnel

53,836

53,836 The total number of applications Dawson received in 2019

Job Board Applications

17,653

33% 33% of applications received make it into Dawson’s Bullhorn System.

Bullhorn Profiles

8,680

49% 49% of Job Seekers in Bullhorn visit a Dawson branch.

Branch Traffic

5,894

68% 68% of Job Seekers that interview at a Dawson branch are hired by a Client.

Starts

Current Status of Profiles Added to Bullhorn New Lead

9,612

54.5%

Use with Caution

1,604

9.1%

Did Not Use

1,492

8.5%

Candidacy Pending

962

5.5%

Eligible & Active

931

5.3%

Did Not Hire (Dawson)

823

4.7%

Placed

766

4.3%

Candidacy Pending (paperwork incomplete)

688

3.9%

Failed Requirements

540

3.1%

Hired Perm with Client

225

1.3%

2019 Cumulative Total: 17,653

+5% over 2018

Branch Traffic Total Branch Traffic 2018: 13,492

Total Branch Traffic 2019: 8,680

Location

2018

2019

% change

Grandview

4,525

3,806

-15.9%

Grove City

1,397

1,360

-2.6%

Gahanna

816

1,332

63.2%

Mount Vernon

582

121

-79.2%

Strasburg

459

374

-18.5%

Reynoldsburg

1,861

1,161

-37.6%

Heath

545

526

-3.5%

10 | The Sendout

-35.7% change over 2018

3806 4525 1360 1397 1332 816 121 582 374 459 1161 1861 526 545

2018 Traffic* 2019 Traffic*

Q3 2019 TRAFFIC REPORT

Web Traffic to dawsoncareers.com

Phone Traffic

Total Visitors: 67,344 -21% over 2018

Total Calls: 35,377 +34.6% over 2018

2019 New VS. Returning:

2019 Total Calls: 35,377

www.dawsoncareers.com

78.8% New Users

70.7% called 255-1400 25,011 total

21.2% Returning Users

29.3% called 255-JOBS 10,366 total

Organic Search

46%

Direct

28.6%

Referral

12.9%

54.1% Mobile

Digital

6%

41.1% Desktop

Social

1.7%

4.8%

2018 Total Calls: 26,285

2019 Web Sessions

62% called 255-1400 16,277 total 38% called 255-JOBS 10,008 total

Tablet

Starts

TextUs

Total 2019 Starts: 5,894 -25.6% over 2018

Outbound Messages Sent +57% change over 2018

74,708

Responses +67% change over 2018

35,306

Received +62% change over 2018

54,426

39% Started in Q1

1,072

Started in Q2

1,100

Started in Q3

1,419

Started in Q4

2,303

24% 18%

19%

Community Workforce Programs

Referrals

The number of Community Workforce Events Dawson has hosted in 2019: 115 $12,500 tuition dollars have been reimbursed from Dawson 14 students have been hired on permanently with our clients These 67 students are currently working with the following clients:

NUMBER OF STUDENTS CURRENTLY WORKING

A&F, Adv Drainage Systems, BMW, Chipotle HQ, Copart, Epiq, Hands on Central OH, Klarna, Net Jets, OhioHealth, PSEB Distribution, The Hadler Companies, and State Auto.

The number of Dawson associates who received the referral bonus in 2019

310

The number of Dawson associates who received the referral bonus in 2018

338

dawsoncareers.com | 11

NEWCOMER

EVAN LEES

of the

YEAR

BILL McDERMOTT

RACHEL TRITT

#DAWSOME TEAM PLAYER

THE NOMINEES FOR THE EIGHTH ANNUAL DAWSCARS, AS VOTED BY YOU! Friday, January 31, 2020 EMPLOYEE OF THE YEAR | JOB PLACEMENTS

MARK CUMMINGS

BERNADETTE HENRY

SAMANTHA DAVIS

AUDREY O’BRIEN

LUISA MOLINA

KELLIE GUAJARDO

ROBIN HUNGERFORD

HOLLIE HARRISON

LAURIE RADELOFF

ALEXEY DONEGAN

MARGIE LONG

EMMA MASON

ACCOUNTABILITY

SHENICE LATTA

ANGIE BROSHAR

SARAH EDGE

2020 DAWSON MVP

BOB HOOD

BECKY STAUB

RESILIENCE

INTEGRITY

ERIN GEORGE

KATIE MATHENY

EMPLOYEE OF THE YEAR | HR MANAGEMENT SOLUTIONS

PASSIONATE COMMITMENT

TRAVIS HIGHLEY

LE’ANDRA LEWIS

STEPHANIE KING

LINDY MOUNTS

LINDSEY TAYLOR

SARA HIMES