11.04 RFI Component Hardware Group

Component Hardware Group Staffing Support November 4, 2020

TABLE OF CONTENTS 1 2 4 6 8

About Us Company History The Dawson Team Dawson Locations Service Offerings Job Placements HR Management Solutions Community Workforce Programs

DAWSON'S WAREHOUSE & DISTRIBUTION DIVISION 20 Warehouse & Distribution Division 22 Implementation & Process 23 Training Center 24 Recruitment Methods 25 RFQ Considerations & Requirements

ABOUT DAWSON Dawson is a family-owned workforce solutions company offering Job Placements, HR Management Solutions, and Community Workforce Programs. Based in Columbus, Ohio, the company has been continuously operating since 1946. Its staffing and recruiting divisions place job seekers in temporary, temp-to-hire, and full-time jobs in a variety of fields and its Managed Services Provider division streamlines recruiting efforts and administers other employee management programs at premier employers across Ohio. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple top workplace and best of business awards by Columbus CEO magazine and Columbus Business First, among others.

OUR PURPOSE We are a workforce solutions company that provides Job Placements, HR Management Solutions, and Community Workforce Programs for the top employers and the most qualified job seekers in the communities we serve.

OUR MISSION To create meaningful connections and keep people at the center of everything we do.

THE DAWSON VISION To be the preferred workforce solutions partner for the premier employers in every community we serve – today, tomorrow, and for years to come.

dawsoncareers.com | 1

1940s 1946

Dawson is founded by John and Josephine Dawson to help soldiers find work as they return home from World War II.

1966

Joseph DeCapua purchases Dawson for $3,050.

1966

Joseph DeCapua hires Phil Freeman, the first employee.

1966

Dedicated Office division is officially established.

1966

Operating sales reach $3,125, with 41 people placed.

1967

Dawson introduces employer-paid fees, which become an industry standard.

1971

Selective Secretaries is started to compete with Dawson, where the newest employees are trained.

1977

The Temporary Office division, Dawson Girls, is established.

1979

New Headquarters is purchased at 383 East Broad Street.

1981

Sales exceed $1 million.

1985

Major Milestone: After 39 years, Dawson has helped a total of 50,000 people find jobs.

1987

Chris DeCapua joins Dawson.

1991

Sales top $4 million.

1992

Light Industrial division is established (now called the Warehouse & Distribution division).

1994

David DeCapua joins Dawson.

1994

Accounting & Finance division is established.

1996

Major Milestone: After 50 years, Dawson has helped a total of 100,000 people find jobs.

1999

Chris and David DeCapua purchase Dawson from their father.

1960s

1970s

1980s

1990s

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2000s 2000

Sales exceed $16 million.

2001

IT division is established.

2002

Healthcare division is established.

2003

Vendor Management Services begins in partnership with leading local healthcare systems.

2005

Dawson acquires Accountants on Call and their business at premier Client BMW Financial Services.

2009

Marketing & Creative division is established.

2010

TalentRooster, an online video interviewing platform, is launched.

2011

The Dawson Bus, our mobile recruitment center, puts its wheels in motion and sales top $51 million.

2013

Major Milestone: A new corporate office opens at 1114 Dublin Road and Dawson has helped more than 250,000 people find jobs.

2016

Dawson acquires Atrium Holdings, adding offices and staff in Heath, Mount Vernon, and Strasburg.

2017

The Dawson Community Champions Foundation has raised more than $35,000 and Dawson Colleagues volunteered more than 1,000 hours in their communities.

2018

The Employment Experts is introduced as Dawson’s new tagline, and congruent ad campaign better defines its complete service offerings – Job Placements, HR Management Solutions, and Community Workforce Programs.

2019

Building on updated branding, Dawson launches the new dawsoncareers.com with a completely redesigned user experience to make the job search and application look and feel more comfortable and modern like a mobile app.

2019

Dawson presents first ever Central Ohio Workforce Summit in conjunction with The Columbus Chamber of Commerce and Central Ohio Workforce Development Board, hosting HR executives and partners from premier Central Ohio employers and educational institutions.

2010s

2020 – Growth is the goal at Dawson, and a new Reynoldsburg hiring office and Warehouse Training Center is scheduled to open as a secondary headquarters for Dawson’s Job Placements business.

dawsoncareers.com | 3

THE DAWSON TEAM

Margie Long Recruiter

Adam Alderman Erin George Sr. Recruiter, Warehouse & Distribution

Recruiter, Warehouse & Distribution

Tonya Flores Luisa Molina Sr. Recruiter, Warehouse & Distribution

Recruiter, Warehouse & Distribution

Anita Shaw Lindy Mounts Division Manager, Warehouse & Distribution

Julie Horn Branch Manager, Mt Vernon

Sr. Recruiter, Warehouse & Distribution

Katy Williams Recruiter, Warehouse & Distribution

Lindsey Taylor Office Division Manager

Becky Fromkes VP of Operations

Abdirahman Farah Recruiter, Warehouse & Distribution

Emily Marshall Professional Division Manager

Kathryn McGinnis Colleague Educator

Angie Broshar Sr. Recruiter, Office & Call Center

Lerby Bonilla Lora Experience Coordinator

Clara Boggs Recruiter, Office & Call Center

Wilma Perez Experience Coordinator

Bernadette Henry Sr. Recruiter, Office & Call Center

Emily Costanzo Business Development Manager

Emma Mason Sr. Recruiter, Office & Call Center

Morgan MacGregor Lauren Reese Onsite Coordinator

Recruiter, Office & Call Center

Kimberly Long Mark Cummings Sr. Account Manager

Travis Highley Business Development Manager

Recruiter, Office & Call Center

Alex McCluskey AJ Evans

Office & Call Center

Onsite Account Manager

Delainie Minnillo Andrew DeMers

Recruiter, Accounting & Finance

Onsite Account Manager

Rachel Tritt Evan Lees

Recruiter, Accounting & Finance

Onsite Coordinator

Alex Keanini Steve Chieffo

Brian Benson

Account Manager

Training Manager

Recruiter, Accounting & Finance

Kara Fortman Recruiter, Creative

Stephanie King Sr. Recruiter, Creative

Jeff Miller

Ryan Beaman

President

Sr. Communications & Creative Specialist

Felicia Wilson Director of Marketing

Mari Moore Community Workforce Program Manager

Ali Weaver Creative Marketing Coordinator

Taylor Alexander Marketing Coordinator

Matt Backiewicz Vice President

Jeremy Banks Financial Analyst

Sarah Edge Payroll Manager

Payroll Analyst

Alexey Donegan Payroll Administrator

Allie Magoch

Sean Ransom

Erin Laird

Controller

Human Resource Manager

Experience Coordinator

Mark Swabby

Kassandra Richey

IT Manager

Phil Freeman Senior Vice President

Jennifer Weakley Business Analyst

Laurie Harman Katrina Roby Business Development Manager

Account Manager

Melanie Dotson Sr. Account Manager

Nancy Luce Vice President – MSP

Mary Noel Moore Business Development Manager

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John Bodenschatz

MSP organization chart available under separate cover.

Katie Matheny Account Manager

Experience Coordinator

DAWSON MSP TEAM Kristen Dutton Director, Dawson MSP

Sara Himes Vivian Whitehouse Director, OhioHealth

Kathy Detrick Director, OhioHealth

Associate Pool Manager, Dawson MSP

Jamie Masters Associate Pool Manager, Dawson MSP

Bob Hood

Amber Leach

Staffing Manager, Dawson MSP

Staffing Coordinator, Dawson MSP

Lindsey Hughes Compliance Coordinator, Premier Health

Ashley Palmer Compliance Coordinator, Premier Health

Pamela Jones Staffing Coordinator, Premier Health

Bill McDermott

Melissa Paull

Stephanie Murphy

Locums Manager, Premier Health

Staffing Coordinator, Premier Health

Director, Premier Health

Samantha Davis Manager, Premier Health

Nancy Luce

Larsen Hurst Staffing Coordinator, Premier Health

Hollie Harrison

Vice President – MSP

Staffing Coordinator, Premier Health

Bridgett Kellish Director of Finance, Dawson MSP

Kristen Miller Staffing Coordinator, Premier Health

Danielle Paquette Staffing Coordinator, Premier Health

Kellie Guajardo Director, Mount Carmel Health Systems

Audry O’Brien Compliance Coordinator, Dawson MSP

Sally Patton Judy Lehman

Shenice Latta

Director of Compliance, OhioHealth

Compliance Manager, OhioHealth

Compliance Coordinator, Dawson MSP

Le’Andra Lewis Compliance Coordinator, OhioHealth

Andrea Lumiere Compliance Coordinator, OhioHealth

Rebecca Price Robin Hungerford Financial Manager, Dawson MSP

Junior Financial Analyst

Ryan Tuohy Junior Financial Analyst

Becky Staub

Anna Kurfees

Manager, Dawson MSP

Coordinator, Dawson MSP

dawsoncareers.com | 5

OFFICES & ONSITE PARTNERSHIP LOCATIONS

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ONSITE PARTNERSHIP LOCATIONS

DAWSON OFFICE LOCATIONS

Atrium Medical Center (Premier Health) 1 Medical Center Drive Middletown, OH 45005

Grandview Home Office 1114 Dublin Road Columbus, OH 43215 (614) 255-1400

Doctors Hospital (OhioHealth) 5131 Beacon Hill Road, Suite 360B Columbus, OH 43228

L Brands 7 Limited Parkway Reynoldsburg, OH 43068

lululemon 2200 Spiegel Drive Groveport, OH 43125

Mount Carmel Corporate Service Center 6150 East Broad Street Columbus, OH 43213

Miami Valley Hospital (Premier Health) 1 Wyoming Street Weber Building #6801 Dayton, OH 45409

Grove City 1719 Stringtown Road Grove City, OH 43123 (614) 255-JOBS

Gahanna 471 Morrison Road, Suite E Gahanna, OH 43230 (614) 255-JOBS

Reynoldsburg Hiring Office and Training Center 3051 Delta Marine Drive Reynoldsburg, OH 43068 (614) 255-JOBS

Strasburg 216 12th Street NE Strasburg, OH 44680 (330) 878-0668

Riverside Methodist Hospital (OhioHealth) 550 Thomas Lane Columbus, OH 43214

dawsoncareers.com | 7

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While our roots as a temp agency will always be part of who we are, as the employment world has evolved, so have we. Dawson is a full-service workforce solutions company that offers a wide variety of services to employers with a lot of different needs, and job seekers with a lot of different skill sets.

We think it’s easiest to explain our services using these three categories:

JOB PLACEMENTS

HR MANAGEMENT SOLUTIONS

COMMUNITY WORKFORCE PROGRAMS

dawsoncareers.com | 9

Ours was finding work for soldiers as they returned home from World War II. And, we’ve been the employment experts ever since.

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JOB PLACEMENTS

Finding, hiring, and retaining talent is a challenge for most companies. The Dawson Difference ensures an easier search and better fit for all of our Clients: job seekers and employers alike. Depending on the needs of our Clients, we offer temporary, temp-to-hire, and direct hire services.

Excellent Customer Experiences We know that the job search is a stressful time – and we believe in going out of our way to make someone’s day a little brighter.

Industry Specialized Employment Professionals Our Recruiters and Colleagues have worked in the fields for which they recruit and manage, so they have unique insight and expertise.

TalentRooster Video Resumes Employers meet applicants from a short video clip, and job seekers get the opportunity to sell their skills and personality to increase the chance of hire.

The Dawson Bus – Our Mobile Recruitment Center We take our recruitment efforts on the road, finding job seekers where employers’ needs are, rather than making them drive to us.

dawsoncareers.com | 11

JOB PLACEMENTS

When we had to build a team from the ground up for our Swedish company’s North American headquarters, we knew we needed a strong employment partner. Having worked with Dawson and their associates at another high-caliber customer care center, I knew they would work to understand our unique culture and needs.

They’ve been our staffing vendor since day one.

- Emily Lantz Service Director, North America, Klarna

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Dawson is a trusted staffing partner to premier employers in a wide range of industries.

Office (Administrative and Clerical) Administrative Assistants | Data Entry Coordinators | Receptionists

Customer Service Customer Care Representatives | Chat Desk Agents | Call Center Supervisors

Warehouse and Distribution Pickers and Packers | Forklift Operators | Shipping and Receiving Clerks

Marketing and Creative Graphic Designers | Communications Specialists | Marketing Managers

Accounting and Finance Bookkeepers | Accountants | Financial Analysts

IT Help Desk Specialists | Developers | Project Managers

Legal Paralegals | IT, Finance, Marketing Support Staff | Legal Administrative Assistants

Healthcare Administrative Positions and Clinical Pool Management

* Jobs listed are common positions we recruit – inquire about any specific requisitions you have.

dawsoncareers.com | 13

HR MANAGEMENT SOLUTIONS

HR Consulting

Outplacement Services

Talent Acquisitions

Talent Pool Management

Screening

Onsite Management Programs

Onboarding

Payrolling

Pa ck ag e

Compliance Management

Vendor Management

rd da n Sta

SP M

All of Dawson’s services are available as standalone offerings, or as a package. Our most popular service packages – Standard Staffing and Managed Services Provider are highlighted here.

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Dawson MSP – our Managed Services Provider team is an extension of your HR staff. By partnering with us, you’ll reduce risk, time, and spend; and increase engagement among your associates.

Talent Acquisition

Vendor Management

Talent Pool Management

We build strong relationships with trusted agencies to ensure top talent for your requisitions.

A single point of contact streamlines the hiring process for your staff and your labor suppliers. We employ vendor neutral, primary supplier, or master vendor arrangements based on your needs.

Our team implements systems to rotate your top producers and contingent labor throughout the organization to support teams and departments most in need.

Screening Applicants are thoroughly vetted based on your culture, job duties, and any other specified criteria.

Onboarding Your new staff will be more engaged with a single, friendly point of contact from day one.

Payrolling We eliminate the time, risk, and responsibilities associated with taxes, deductions, and other financial burden.

HR Consulting Compliance Management We ensure new hires are compliant with your policies before starting their assignment, and that they remain compliant throughout the duration of their employment.

Onsite Management Programs We add a manager to your team to provide oversight and serve as a point of contact to all contingent staff.

Our team of HR professionals can help your team develop policies and procedures to guarantee efficient operations and engaged employees.

Outplacement Services If budgets or other outside factors force layoffs in your organization, we can help your displaced employees with coaching and job placement assistance during their transition.

I have been proud to work with Dawson for over 10 years. I place great value in the service they provide, and recognize the benefits of having such excellent oversight to all agency staff that we utilize at OhioHealth. Nancy and her staff always explore how we might accomplish things, and never say ‘we can’t do that!’

- Donna Hanly bsn mba rn nea-bc Retired Senior Vice President and Chief Nursing Executive, OhioHealth

dawsoncareers.com | 15

COMMUNITY WORKFORCE PROGRAMS

Inspired by the philanthropic initiatives and dedication to volunteerism by our Colleagues, we’ve designed Community Workforce Programs in conjunction with Central Ohio schools and youth serving organizations to reach high school and college students, their parents, and community job seekers.

These programs create a stronger talent pool for Dawson’s recruiters and hiring partners in the Columbus Region. Employees sourced through these programs are already dedicated to personal growth, career development, and becoming more productive citizens.

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For High School Students

Faculty Education helps teachers and counselors provide the best guidance for students as they prepare for their post-secondary lives.

Student Presentations educate high school students on their options and teach them the basics of their first job search.

Mock Interviews give students the opportunity to practice their interview skills without the pressure of an actual interview setting.

Shadow Days introduce students to a variety of vocations so they can better determine their work interests.

Internships and Mentorships give students the opportunity to define their interests and skills in real-world job settings.

Senior Socials deliver job seeking and other preparatory information to graduates along with treats from the Dawson Bus.

For College Students

Job Placements

Career Kickstart Tuition Reimbursement Program

We connect college students with jobs at the Columbus Region’s top employers, so they can earn a paycheck while completing their education.

Thanks to Dawson’s Career Kickstart, those students can also earn an extra paycheck at the end of each semester with $500 in tuition reimbursement.

For Parents and Jobseekers

Community Career Nights

Career Development Education

We create events that provide career guidance to parents, community members, and passive job seekers in an environment more casual than the traditional application or interview process.

Dawson works with companies and community organizations to develop training and educational webinars or classes for their employees or members.

Community Workforce Programs in 2019, by the numbers

Educational and career preparatory events, staffed by

Volunteer hours from Dawson Colleagues, impacting

Students at Central Ohio high schools and colleges.

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COMMUNITY WORKFORCE PROGRAMS

Delaware Area Career Center is very fortunate to have a business partner such as Dawson in our community! The partnership with Dawson is truly a winwin for both organizations.

Not only are our students forging their own path and developing employability skills, the connections with Dawson may very well help them with making those employment connections.

Schools cannot work in isolation in order to prepare young people for college and career readiness.

We rely on partnerships with local employers and organizations such as Dawson. Employers help transform what we teach into real-world!

- Lisa-Marie Reinhart Career Readiness Coordinator, Delaware Area Career Center

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“My experience with Dawson and the Career Kickstart program was amazing! I have recommended the program to my colleagues and believe that they had the same experience. Obtaining the tuition reimbursement was super easy and quick.

I would definitely refer a friend to the program, because it is a great help and motivator when you work and study.”

- Anna Romanova Columbus State Community College Student and Chat Brand Representative at Abercrombie & Fitch

Career Kickstart in 2019, by the numbers Dawson awarded over $12,500 in tuition reimbursement to Central Ohio college students through 124 starts at Career Kickstart partner employers.

Career Kickstart Partner Employers OhioHealth, Abercrombie & Fitch, NetJets, lululemon, BMW Financial Services, Buckeye Ranch, Dollar Shave Club, DSW, L Brands, Nationwide Children’s Hospital, Root Insurance, State Auto, Stonecrop, American Municipal Power, IGS, Chipotle Corporate, Quantum Health Career Kickstart Educational Partners Capital University, Columbus State Community College, Ohio Dominican University, Otterbein University, Ohio Wesleyan University, Ohio State University, Franklin University, Miami University, Ohio University

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Warehouse & Distribution Division Dawson’s Warehouse and Distribution division was established in 1992 and currently services 30 clients in the Columbus region. Dawson has implemented more than fifteen light industrial clients with our current tenured management team each with over eight years of Dawson experience, supporting peak season business while continually serving other year-round clients.

Vice President of Sales & Business Development, Matt Backiewicz

Business Development Manager, Travis Highley

Senior Account Manager, Mark Cummings

Warehouse & Distribution Division Manager, Lindy Mounts

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DAWSON WAREHOUSE & DISTRIBUTION PARTNER CLIENTS

Dawson is the primary staffing supplier for L Brands’ Distribution Centers, staffing more than 1,000 warehouse positions at eight sites annually since the partnership’s inception eight years ago. In addition to warehouse, Dawson staffs professional contract positions - including creative, marketing, IT, accounting and finance.

Stonecrop entered the Columbus market in 2018 and needed an HR partner to build their entire management team and workforce. Dawson was hired as Stonecrop’s HR management solutions partner to fill and manage all positions need in the new facility. Over a period of five months, Dawson built a complete team of 50 and aided in a successful and on time opening for Stonecrop.

lululemon hired Dawson when they entered the Columbus market in 2014. Dawson filled all of lululemon’s hiring needs including leads, supervisors, managers, maintenance and hourly labor positions, all managed by a Dawson onsite manager, overseeing all human resources responsibilities. Dawson still provides staffing for lululemon while maintaining an onsite presence.

PSEB has relied on Dawson to staff their distribution centers for the last seven years. The first year our opportunity was to fill only 50 positions and after seven years we have increased our number of placements to more than 700.

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DAWSON CLIENT IMPLEMENTATION As a first step in implementation, Dawson requests a planning meeting with key client stakeholders – HR, operations, IT, and procurement. Dawson’s team will include the account manager, division manager, business development manager, vice president of sales, marketing director, IT, and payroll administrator to ensure a successful season. Initial meetings help Dawson understand client process, integrations, and needs so we can develop a plan to deliver on expectations.

Past experience has proven positive results with early planning. Ongoing open communication – phone calls, emails, in-person meetings – is necessary for success.

Goals, SLAs, and other metrics will be agreed upon by both parties.

Account Management: Onsite managers oversee daily operations and HR items for working associates; regular, daily communication between supervisors and account manager with our client contact to understand the daily operations. Recommended weekly meetings with operations and HR. Project Management: Frequent Management team meetings (business development manager, account manager, division manager, marketing) to develop a plan and strategy to execute staffing needs for the client. Regular client meetings are scheduled to ensure client and Dawson are aligned.

Design & Implementation Planning: Marketing will execute candidate acquisition plan, marketing and operations teams (recruiting) will discuss weekly results, alongside the client for alignment and visibility. Throughout the process, Dawson understands the need to be flexible and react to the client’s needs and unforeseen changes to the best of our ability.

Technical requirements: Dawson is flexible and has the experience of working with many systems. We will work with the client to meet all technical requirements.

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Warehouse and Distribution Hiring Office and Training Center Now open!

The skills gap for qualified warehouse workers has given Dawson the opportunity to approach recruiting differently. Our new facility – a repurposed warehouse – serves as a hub for hiring, training, and developing a more qualified workforce for Central Ohio distribution centers.

Benefits and features of the new office: • A centralized location on a COTA bus line to serve as Dawson’s hub for Warehouse & Distribution recruiters and Client service teams • A 50-seat, state-of-the-art classroom to facilitate orientations and training programs • A mock distribution center floor to reflect the layout and work environment of Dawson Clients, to certify forklift drivers and provide other simulated skills training at no cost to job seekers

Brian Benson Training Manager

With over 20 years of experience in Warehouse Supervisor and other management roles at Central Ohio distribution centers, Brian understands the needs of employers and the skills gap in the industry. In addition to a thorough understanding of compliance and OSHA standards and guidelines, Brian is a Crown Equipment “Train the Trainer” Certified instructor. He has used that knowledge to collaborate with Dawson Clients to create training curriculum that better mirrors the needs of today’s warehouse employers. dawsoncareers.com | 23

INNOVATIVE RECRUITMENT METHODS

The Dawson Bus Dawson’s mobile recruiting center - a 40’ custom motor coach. We can host job fairs virtually anywhere to make it more convenient for our job seekers and to expand our footprint. It also doubles as a mobile billboard while traveling throughout the region.

Award-Winning Marketing Team Dawson has invested in an internal marketing team, led by the Vice President of Marketing and includes a Creative and Commuxnications Strategist, Marketing Coordinator and a Graphic Designer – all dedicated to client, job seeker, colleague and community support. Our marketing team rivals the capabilities of national firms, at a local level.

This is a key differentiator for Dawson that allows us to maximize our exposure and target qualified job seekers in the Central Ohio region.

Career Kickstart Career Kickstart, our tuition reimbursement program benefits students who are working and going to school.

This has proved to be successful not only for our student workforce, but for our clients as they have experienced lower turnover rates with students enrolled in our program.

We are also piloting internship and mentorship programs at both the high school and college levels to allow students the opportunity for work-based learning and to build a workforce pipeline for our clients. Additional partnerships exist at the high-school and college levels where curriculum is designed to meet the needs of our business partners.

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RFQ CONSIDERATIONS & REQUIREMENTS A. Job Descriptions Considerations Dawson has reviewed job descriptions provided by Component Hardware. No recommendations on enhancements at this time. We have experience coaching and counseling our associates to hold them to specific production standards. We also have experience working with numerous WMS platforms to monitor metrics and standards for productivity. It is our recommendation that metrics and productivity standards could be added to the job descriptions at a later date (post go-live hires) after base-lines have been established.

B. Wages/Salary Recommendations Dawson establishes local wage levels through a competitive wage analysis, and research provided by One Columbus, US Department of Labor, CareerBuilder and Indeed analytics tools as well as partnerships with our clients. See attached pricing response document for Dawson’s recommendations.

C. Incentives/Wage/Salary Surveys and Recommendations Additional programs for Component Hardware to consider that have been successful for other Dawson clients include: • Bonus Programs » Attendance (Warehouse Associates & Assemblers) » Performance based on exceeding KPIs (all positions) • Engagement Strategies » Complimentary meals » Contests – monthly/quarterly giveaways (Dawson prize wheel) » Ice cream socials • Career Kickstart: Dawson’s tuition reimbursement program for temp-to-hire associates, students enrolled who work a minimum of 20 hours a week and attend school a minimum of 6 credit hours earn $500 in tuition reimbursement each semester in addition to their hourly wages.

• Community Champions Volunteer Time Off Program: Dawson’s volunteer program helps our employees earn an extra day off for every 20 hours they volunteer in the community. This is an internal program that could be adapted as a Component Hardware associate program.

D. Benefits Dawson has reviewed Component Hardware’s benefits summary. We feel the benefits provided are very competitive and generous. No recommendations at this time. Dawson’s insurance for temporary labor meets ACA guidelines as is available for review upon request.

E. Local Hiring Timelines If selected Dawson will start recruiting to find the perfect placement for the facility manager and supervisor positions immediately.

Dawson can be flexible to meet Component Hardware’s request, but recommendations will achieve the best results.

Warehouse Facility Manager

2 months from open

Warehouse Supervisors (2)

1 - 2 months from open

Warehouse Associates - Wave 1

4 weeks from open

Warehouse Associates - Wave 2

2 weeks from open

Assemblers - Wave 1

4 weeks from open

Assemblers - Wave 2

2 weeks from open

F. Retention Dawson places thousands of positions in similar roles with partnership clients every year. Our turnover goal for similar positions is a rate of less than 25%. Dawson believes in spending additional time in the pre-employment process to help to determine the right match. Other tactics include our tuition reimbursement program, Career Kickstart. It’s our goal to find the best working associates for Component Hardware, and retention is one of the key metrics to reach our goal.

Typical conversion for temp-to-hire happens after 600 hours, with no conversion fee. If a direct hire model is in place, Dawson has a 30-60 day guarantee, depending on the position. dawsoncareers.com | 25

RFQ CONSIDERATIONS & REQUIREMENTS (CONT'D) G. TTM Statistics Over the last 12 months, Dawson has filled more than 3,500 positions in our Warehouse and Distribution division for 30 clients in Central Ohio, several located in the Rickenbacher area.

H. Sourcing & Recruitment Process Dawson is proud to be awarded the Top Workplaces recognition for the last six consecutive years. Our associates truly differentiate Dawson. Our internal team of 100 continuously upholds Dawson’s tagline, “The Employment Experts.”

Due to our company’s history in the market and our experienced warehouse and distribution staff, we are confident our knowledge in this market is unparalleled.

The warehouse and distribution management team each have over seven years of Dawson experience in their division. The recruiting team has an average of over four years of recruiting experience.

Dawson’s Warehouse & Distribution Division Manager, Lindy Mounts, manages the division’s team of ten recruiters. Lindy started at Dawson in 2011 as a recruiter and has been promoted several times, now leading the division and responsible for doubledigit sales growth. All recruiters will work to provide Component Hardware with the best candidates.

Dawson’s recruiting team has an extremely diverse talent pool supported with bilingual teams and locations to reach new talent pools including NonEnglish speaking (NES) and English as a Second Language (ESL) job seekers.

Dawson is deeply rooted in the Spanish-speaking community. We have Spanish-speaking recruiters and candidate coordinators, so the entire experience is consistent for the jobseekers. Our bilingual recruiting team recruits with a grassroots approach and is heavily involved in the community. With the support of the marketing department, we participate in various festivals, job fairs, networking events, and an overall

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presence in the Spanish community. The highest volume recruiter in the Warehouse & Distribution division for the last three years has been one of our Spanish-speaking recruiters, and in one calendar year she placed nearly 1,000 working associates.

Dawson has invested in an internal marketing team, led by the Director of Marketing and includes a Creative and Communications Strategist, Marketing Coordinator and a Graphic Designer – all dedicated to client, job seeker, colleague and community support. Our marketing team rivals the capabilities of national firms, at a local level. This is a key differentiator for Dawson that allows us to maximize our exposure and target qualified job seekers in the Central Ohio region.

Candidate acquisition tactics include the use of our mobile recruiting center - a 40’ custom motor coach.

We can host job fairs virtually anywhere to make it more convenient for our job seekers and to expand our footprint. It also doubles as a mobile billboard while traveling throughout the region.

The current team has successfully promoted seven peak seasons. We utilize historical data to plan each year. Our plan is very comprehensive to include mass media channels, job boards, targeted digital campaigns, hiring events, community events, and other local marketing outreach. Campaign timing is also strategic to reach the job seekers at the right time. Our creative is all completed in-house and our peak campaigns have received national awards from the American Staffing Association’s Genius Awards that recognize innovative and exceedingly effective marketing and communications programs.

Candidate Acquisition

New Hire Process

Pre-employment • Interview • Background Check • Drug Screen • Skills Testing (if applicable) • E-verify, direct deposit

Offer

Handbook

Orientation

Start Date

Dawson’s pre-employment interview process: • One-on-one in-person interview with every associate • Participating in the E-Verify program, utilizing I-9 forms for all associates sent to all customers • Conducting reference checks on associates utilizing Dawson’s reference check form • Associates from secondary suppliers are held to the same criminal background check standards as Dawson (please note, Dawson rarely uses secondary suppliers) • Collecting employment history on our associates • Criminal background checks completed on every associate, with costs covered by Dawson. Depending on the needs of our client, our background checks vary slightly, but standard options include: » 7-years Level 1: criminal county, criminal nationwide, SSN verification, address history » 7-years Level 2: 7-year county, nationwide, SSN verification, address history • Assessments and Testing with IBM assess varies on the division and the clients, utilizing Kenexa Prove It! as well as a standard skills test and safety test • Conducting drug screening (urine) on all applicants utilizing Assurant. Dawson covers the payment for drug screens. All applicants are tested on-site, and documentation is recorded in associate’s file. » 10-panel (AMP, BAR, BZO, COC, MMTD, OPI, OXY, PCP, THC) Orientation & Training In order to ensure resources are well trained on client’s workplace policies, procedures, and rules, Dawson holds in-person mandatory orientations before anyone is allowed to start.

In addition, Dawson’s Training Center – opening in fall 2020 – will allow for additional client and position specific training to ensure qualified, trained resources.

I. Assessments Dawson licenses the testing platform IBM Assess with access to the following: • 1,500+ off-the-shelf mobile responsive skill assessments • 44+ languages (not all assessments are available in all languages) Dawson will provide recommendations to Component Hardware on the most appropriate assessments needed to obtain the ideal match.

Dawson just opened a new training facility near Rickenbacker that serves as a hub for hiring, training, and developing a more qualified workforce for our partnership clients. A mock distribution center floor reflects the layout and work environment of Dawson Clients, to certify forklift drivers and provide other simulated skills training at no cost to job seekers. If Component Hardware chooses to work with Dawson, any training needed would be available at no additional cost. dawsoncareers.com | 27

RFQ CONSIDERATIONS & REQUIREMENTS (CONT'D) J. Invoicing Payroll is processed retro-ative one week and invoicing follows within 24 hours.

Direct hires are invoiced on start date.

K. Culture If clients have an existing culture video, we are more than willing to add this to the pre-employment process, onsite at Dawson.

As a value-add, Dawson will produce a video of the facilities and staff, capturing the culture of the company. We’ve found that sharing this content with job seekers allows for the opportunity to make a better culture fit.

Dawson requests a meeting and tour of the facilities with our recruiting team so they are able to learn about the ideal candidate for Component Hardware.

Dawson facilitates mandatory in-person orientations before start date to ensure associates are trained on workplace policies and procedures.

L. Drug Screens A 10-panel drug screen is already part of Dawson’s pre-employment process for all job seekers. This is facilitated in-house at all Dawson locations.

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Additional and focused wage/salary & benefit custom surveys Title for Component Hardware Group:

Cost/title

Warehouse Facility Manager*

1

$60,000-$80,000

Warehouse Supervisor*

1

$45,000-$55,000

Warehouse Associates**

1

$15-$18/hour

Assemblers**

1

$14-$16/hour

Cost to Direct Hire for each of the following positions

Positions

Cost/Position

Warehouse Facility Manager

1

20% of annual salary

Warehouse Supervisor

2

20% of annual salary

Warehouse Associates

20

6.5% of annual salary

Assemblers

15

6.5% of annual salary

Cost of Agency Temp (for 3 mo.) to Direct Hire for each of the following positions***

Positions

Cost/Position

Warehouse Associates

20

37% mark-up

Assemblers

15

37% mark-up

Background checks

Quantity

Cost/Check

Criminal, Employment, Sexual offender Registry, e-verify

As needed

included

Drug Screening

Quantity

Cost/Drug Screen

10 Panel Urinalysis

As needed

included

Payroll Administration

Quantity

Cost/paycheck

Payroll administration including federal, state, and local filings only applicable for Agency Temps who are on the Agency's payroll

As needed

25%

DIRECT HIRE GUARANTEE • Warehouse Facility Manager & Supervisor will have a 60-day guarantee • Warehouse Associates & Assemblers will have a 30-day guarantee All staffing services are considered taxable. * Wide range, depending on level of experience. **Warehouse Associates: Consider seasonally adjusting for peak. Dawson will provide insight and recommendations. ***CONVERSION FEE • No conversion fee after 3 months or 520 hours.

• In the event Component Hardware wants to hire the Dawson associate prior to 520 hours worked, Component Hardware is responsible for paying the remaining required hours multiplied by the difference of the Bill Rate and and Pay Rate of the associate. dawsoncareers.com | 29