Vol 108 | Issue 6 | Feb. 26, 2020 | San Antonio, Texas
MAINTENANCE ISSUES DISRUPT CAMPUS Students face various complications throughout residence halls SAMANTHA RUVALCABA NEWS EDITOR
Email notifications from residence life concerning hot water shortages have become all too familiar for residents this semester. The shortages come as a result of frequent leaks from underground utility infrastructure repairs being done by the Office of Facilities Services. Earlier in the semester, a leak came from a main line that supplied all of the buildings and all residence halls faced a shortage of hot water. As underground repairs continue, student residents continue to face the utility issues that come from these repairs. The residences halls that have been affected sporadically this semester include Dougherty, Lourdes, Founders, and Marian. However, Chaminade Hall has gone the longest without service of hot water or heat—the shortage began on a Wednesday and was not fixed until that Sunday. “Temporary disruption of service is not uncommon while we are performing repairs to our underground utility infrastructure,” said Edward Edwards-Dusha, senior associate director of facilities services. “The Office of Facilities Services has been working diligently to limit the disruption to our community and complete the repairs in a timely manner.” Senior interdisciplinary education major, Venus Agueros, is a resident of Chaminade Hall and has experienced several occurrences of both heat and hot water shortages, including the five-day shortage. Agueros sought an alternative place to shower. “Luckily, I have an outside gym membership at Planet Fitness, and I was able to shower there,” Agueros said. “[Residence life] was able to relay the messages via email. However, they were never able to relay an exact date that the issues would be handled, causing residents to feel left in the dark.”
The Office of Residence Life and the Office of Facilities Services regularly work together to try to plan these repairs during campus breaks to avoid inconveniencing students. According to director of residence life, James Villarreal, when postponing repairs is not a possibility, residence life tries to keep residents updated. “[Unplanned outages] are things that happen off of leaks—that’s the main reason that happens and what’s been happening in these circumstances this semester more so than other semesters,” Villarreal said. “When we know about them, we like to plan around them. Sometimes we can’t plan around them and as soon as they let us know, we forward the information to the hall staff and residence as quickly as possible.” Villarreal expressed the residence life staff understand the inconvenience the hot water and heat shortages for residents, which is why residence life works closely with facilities and offers students alternatives to using their own showers during the shortage periods. “We’ve all lived on at some point and we’ve experienced it so we know exactly what it feels like when there’s no hot water, there’s no heat or something so we’re very cognizant of that and try to work quickly to try to resolve it as quickly as possible with facilities,” Villarreal said. Meanwhile, the residents of Perigueux Hall were also putting in work orders of their own for one of the entrance doors that stopped unlocking when students attempted to swipe their IDs. The issue began during winter break and was not fixed until recently. Senior international and global studies student and student government association president, Aimeé Treviño, recalls seeing a lot of concerns from students about the Perigueux door on the SGA idea board— an open forum located in the Learning
Commons where students can write their ideas for SGA initiatives. “SGA’s idea board had many issues that fell under residence life’s jurisdiction,” Trevino said. “We compiled all of those concerns and emailed residence life. Residence life responded to us within 48 hours and sent out an email that day to all those that live in Perigueux.” Villarreal explained the reasoning behind the extended amount of time it took the office of facilities services and the IT CONTINUED ON PG. 2
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