MURMANSK REGION, RUSSIA

Communications

There are several large mobile service providers in the Murmansk region: MTS, Megafon, Beeline and Tele2. Mobile telephony is available in most populated places and along main roads, but with some limitations:

• Road Lotta – Murmansk: limited mobile coverage along road section between 10 and 165 m from the border

• Road Salla – Kandalaksha: limited mobile coverage along road section between 10 and 155 m from the border

• Federal Road R-21 Kola from Kandalaksha to Murmansk: there are some sections with no mobile coverage

• Federal Road R-21 Kola from the Russian-Norwegian border to Murmansk: mobile telephone is available along the whole road section

Wi-Fi is widespread in large cities. Free Wi-Fi access points are available in many cafes and restaurants, cinemas, shopping centres and hotels.

Contact information of emergency services

112 – universal emergency telephone system (Calling universal emergency telephone number 112 a person can notify fire-fighting service, police, ambulance service, gas emergency service, emergency response service and anti-terror service, as well as receive psychological help. The service is available even in case of negative balance on phone account).

• 01 (101) - joint telephone of fire-fighting service and emergency response service

• 02 (102) - Police

• 03 (103) - Ambulance

+7 8152 45 14 75, +7 921 664 78 58 - Duty officer of the Main Department of the Russian Ministry for Emergencies in the Murmansk Region.

Recovery services for buses and trucks

Private Entrepreneur M.I. Kuvaev Russia, Murmansk, Telephone: +7 950 896 65 55

Action plan for prevention of terrorist attacks on public buses

Response procedure for a driver

• turn off the vehicle engine; • immediately inform the bus operator’s responsible person; • act according to the instructions of the operator’s responsible person; • record the time and place of detection of the offender, weapons, ammunition, explosives; • restrict access of persons to the transport safety zone and the vehicle engine ignition system; • if necessary, evacuate passengers to a safe distance; • keep watch over the offender, or objects and substances; • take measures to mark the place of the incident and inform people about the threat; • inform everybody that it is prohibited to approach the hazard zone; • provide unhindered access of law enforcement officers, personnel of EMERCOM of Russia and emergency medicine to the vehicle; • upon arrival of officers of the Federal Security Service (FSB) and the Ministry of Internal Affairs of Russia, provide them with assistance in obtaining information of interest, and act according to their instructions • give information on the time and circumstances of detection of the offender, weapons, ammunition or explosives.

Response procedure for a bus operator’s responsible person

• Immediately inform local offices of the Federal Security Service (FSB) and the Ministry of Internal Affairs of Russia: • FSB call centre +7 8152 45 40 76; • Police call centre - 102; • instruct the driver about priority actions based on the situation; • upon arrival of officers of the Federal Security Service (FSB) and the Ministry of Internal Affairs of Russia, provide them with assistance in obtaining information of interest, and act according to their instructions; • inform Rostransnadzor (Russian Transportation Inspection Service) by phone: +7 812 245-05-42, and by email: nu@szugan.ru.

Call centres of law enforcement agencies in the Murmansk region

Department of the Russian Federal Security Service (FSB) in the Murmansk region, Department of the Russian Ministry of Internal Affairs in the Murmansk region, 183038, Murmansk, Lenina str. 64

Department of the Federal Service of the National Guard Troops of the Russian Federation (Rosgvardia) in the Murmansk region, 183038, Murmansk, Papanina str. 25

Crisis Management Centre of the Russian Ministry for Emergencies in the Murmansk region, 183053, Murmansk, Shabalina str. 8

Border Service of FSB of Russia in the Western Arctic Region, 183038, Murmansk, Severny proezd 5

Murmansk Line Department for Transport of the Russian Ministry of Internal Affairs, 183038, Murmansk, Papanina str. 32

Universal emergency telephone system for all mobile operators +7 8152 45 40 76 +7 8152 47 43 43

02, 102 +7 8152 40 74 11 +7 8152 40 74 01 +7 8152 45 76 79

+7 8152 40 68 14 +7 8152 45 93 99

+7 8152 45 14 75 +7 8152 47 65 96 (fax)

+7 8152 48 75 80 +7 8152 48 75 85 +7 8152 42 44 12 (fax)

+7 8152 45 56 60 +7 8152 48 45 21

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