Fact Sheet Customer Service Apprenticeships About the Industry
Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills.
Types of Jobs • • • • •
Progression Opportunities
Customer service trainee Customer service assistant Customer service advisor Customer service representative Customer service agent
• • • • •
Customer relationship manager Customer support officer Customer service team leader Customer service supervisory Customer service co-ordinator
Can I Keep Developing?
Intermediate Apprentices, with support and opportunities in the workplace will progress onto an Advanced Apprenticeship. Similarly, Advanced Apprentices with support and opportunities in the workplace will be given the opportunity to progress onto a Higher Apprenticeship.
Course Entry Requirements
There are no specific entry requirements other than meeting the Apprenticeship eligibility conditions.
What you will Study
Competence and Knowledge Qualification
Intermediate & Advanced
Transferable Skills Maths and English
Customer Service Level 2 Intermediate Apprenticeship
Employment Rights & Responsibilities (ERR)
Personal, Learning & Thinking Skills (PLTS)
Customer Service Level 3 Advanced Apprenticeship
Total minimum credit value for this pathway is 55 credits
Total minimum credit value for this pathway is 65 credits
The knowledge based elements of this qualification are part of the mandatory units.
The knowledge based elements of this qualification are part of the mandatory units.
Transferable Skills
Transferable Skills
Maths and English contributes 10 Credits.
Maths and English contributes 10 Credits.
Fact_Sheet_CS_09102014v1_Exp: Subject to change
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