Customer Service Apprenticeships

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Fact Sheet Customer Service Apprenticeships About the Industry

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills.

Types of Jobs • • • • •

Progression Opportunities

Customer service trainee Customer service assistant Customer service advisor Customer service representative Customer service agent

• • • • •

Customer relationship manager Customer support officer Customer service team leader Customer service supervisory Customer service co-ordinator

Can I Keep Developing?

Intermediate Apprentices, with support and opportunities in the workplace will progress onto an Advanced Apprenticeship. Similarly, Advanced Apprentices with support and opportunities in the workplace will be given the opportunity to progress onto a Higher Apprenticeship.

Course Entry Requirements

There are no specific entry requirements other than meeting the Apprenticeship eligibility conditions.

What you will Study

Competence and Knowledge Qualification

Intermediate & Advanced

Transferable Skills Maths and English

Customer Service Level 2 Intermediate Apprenticeship

Employment Rights & Responsibilities (ERR)

Personal, Learning & Thinking Skills (PLTS)

Customer Service Level 3 Advanced Apprenticeship

Total minimum credit value for this pathway is 55 credits

Total minimum credit value for this pathway is 65 credits

The knowledge based elements of this qualification are part of the mandatory units.

The knowledge based elements of this qualification are part of the mandatory units.

Transferable Skills

Transferable Skills

Maths and English contributes 10 Credits.

Maths and English contributes 10 Credits.

Fact_Sheet_CS_09102014v1_Exp: Subject to change

0330 1000 610

Inspiring Success Developing Potential

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