Nido Bryggen - Welcome Handbook 2024/25

Nido Bryggen

WELCOME BOOK Everything you need to know about your Nido www.nidoliving.com

CONTENTS 03 WE ARE NIDO

12 MAINTENANCE

04 MEET THE TEAM

13 PROHIBITED ITEMS

05 FACILITIES

14 THE NIDO DIFFERENCE

07 SECURITY

15 EVENTS

08 INVENTORY 09 GET CONNECTED

16 POLICY OVERVIEW

10 KITCHENETTE AREA

WE ARE NIDO Welcome to Nido Bryggen We’re not your typical co-living accommodation in Denmark. We’re looking to the future. Not of our business, but of the planet and its people.

We know the people living in our Nido community will shape tomorrow.

You’re going to make the world a kinder, more sustainable, healthier and smarter place.

At Nido Bryggen we’ve designed plenty of cool and cosy common spaces for you to enjoy, from the 24/7 in-house gym to the huge rooftop terraces with views across Copenhagen. Let’s not forget the study rooms and co-working spaces that will be sure to help boost your productivity.

Take advantage of all of our spaces, the super fast WiFi, and join our events throughout the year to meet your neighbours. We think you’re going to like it here.

We want you to know that we are doing everything we can to ensure you have a safe and enjoyable stay with us. Should you need anything else during your stay, our Nido Bryggen team will always be on hand to help.

Mathias Vincent Nielsen – General Manager Bryggen@nidoliving.com

MEET THE TEAM

Mathias Vincent Nielsen General Manager

Fleur Gomes

The person running the show is our General Manager, Mathias. He is here to ensure every resident has the best possible experience when staying with Nido.

Fleur is the first point of contact for all residents and is here to help with anything from reporting maintenance, and booking the study spaces, to taking suggestions for events. You’ll catch her hanging out in reception.

Administrator

Kala

Tania

Kim Ladewig Petersen

Kala ensures that our common areas are always tidy and organized. Her work helps create a pleasant environment for everyone.

Tania keeps our common areas spotless and welcoming. She’s always friendly and approachable, so don’t hesitate to greet her when you see her around.

Kim maintains the apartments and common areas and helps set up for events. He’s very kind and helpful, so feel free to ask him any questions when you see him around.

Housekeeper

Housekeeper

Caretaker

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FACILITIES Fire alarm In the event of a fire alarm, please follow the green running man exit signs and evacuate the building immediately. Do not use the lifts or stop to collect personal items. Please head straight to the Fire Assembly point on the street outside the main entrance Njalsgade 151. Residents and staff may not re-enter the building until instructed to do so by the proper authorities.

Remember: Tampering with or impeding the equipment puts everyone’s lives at risk.

An engineer must be called to check the equipment is working correctly and carry out any repairs resulting from damage. All such repairs and call out charges will be charged to the tenant/s concerned. Please remember you are responsible for your guest’s actions within the building. Costs may reach up to (but are not limited to) 19,000 DKK. Please note, if there is an activation in the property at any time the Nido team cannot silence the fire alarm and must wait for the fire brigade to arrive, investigate and reset the fire alarm panel.

First aid If you have injured yourself or are feeling unwell, please notify the team.

We will be happy to help or advise you. Please inform someone and do not suffer alone.

Call 1813 when you need medical help fast but it’s not an emergency.

Urgent and emergency care services in Denmark dial 112.

We understand things can feel overwhelming or concerning in relation to many things including moving abroad, studying, relationships, etc. We are here to support you at all times, if you are struggling or think your mental health is in jeopardy please speak to a member of our residence team who can help you seek the right support.

Room keys Your room key is in the shape of a fob that you use to scan the locks in the building. You have access to your apartment, your common kitchen and the

common areas around the building, as well as the bike parking and the bin store.

You unlock the door by holding your fob to the lock until the green light appears and unlocks. If it takes longer than usual while red before it turns green, please contact reception, as this is a sign that your door’s battery is running low, and it needs to be changed to avoid locking you out. If your key unexpectedly stops working, come to reception, where we will help you reactivate it.

If your key fob is lost, notify us immediately to deactivate it. Replacement key fobs are available for 200Kr. For key issues outside of working hours, contact Securitas at +4563831919 for assistance.

Bike storage Bike storage is available to you at the residence, we advise that you use bike locks for safety.

You will find our bike storage in the basement.

Common spaces At Nido Bryggen, you’ll find our calming and inspiring social and study spaces, laundry facilities, games lounge, cinema room, and more. We’ve also added a central courtyard and 4 spacious rooftops for those few sunny days!

Mailboxes & post You can collect your letters at any time from your individual mailbox and you can collect any parcels from the team between 16:00 and 20:00, Monday to Friday.

Please make sure to include the address either Njalsgade 151, 155, 163 or 169, the Zip code 2300 København S. and your room number on all your post and parcels to make sure they are delivered promptly.

Cinema room Experience the ultimate movie night right on your doorstep in our cinema room. Sit back, relax, and enjoy your favorite films with surround sound.

Whether you’re a cinephile or simply looking for a cozy retreat, our cinema room offers the perfect escape.

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FACILITIES On site gym We understand the importance of maintaining a healthy lifestyle, which is why we provide complimentary access to our gym for all residents at no additional cost. Whether you’re an early bird or a night owl, you can enjoy a workout session at any time of the day. Our gym is equipped with modern exercise machines, free weights, and cardio equipment to cater to all fitness levels and goals.

Laundry room Laundry day just got easier with our convenient laundry room equipped with cutting-edge technology. Our innovative app-based system allows you to schedule your laundry cycles, check machine availability, and even make payments seamlessly from your smartphone.

To use Appwash, follow the steps:

1. Download the app “appWash by Miele” 2. Register in the app.

3. Add funds to your account.

4. Choose your machine.

5. Choose the setting.

6. Load your laundry and start the cycle.

Private dining room Host gatherings and events in style with our exclusive private dining room.

Whether it’s a birthday celebration, a dinner party with friends, or a formal meeting, our private dining room is the perfect venue for your special occasions. Equipped with comfortable seating and modern amenities, you can create memorable moments in a cozy setting. To book the private dining room, please email us at bryggen@nidoliving.com.

Waste room Proper waste disposal is essential for maintaining a clean and safe environment for all residents. To ensure efficient waste management, residents are expected to bag and tie rubbish from their apartments before bringing it to the designated refuse area. Separate bins are provided for general refuse and recycling, promoting sustainability within our community. Please remember to provide your own bin bags for disposal.

It’s important to note that leaving rubbish in hallways is not only unsightly but also a dangerous violation of our Fire Safety Policy. Residents identified as leaving rubbish in any common areas may be subject to fines.

Additionally, it’s crucial to adhere to recycling guidelines to minimize our environmental impact. Here are some useful resources to help you understand and navigate waste disposal in Copenhagen: English: Recycling in Copenhagen Danish: Viden om affald Recycling Stations: Find din nærmeste genbrugsstation Order Biobags: [Click here to order biobags for bio trash] Please be aware that contamination of waste is taken seriously. If residents are caught contaminating waste, there will be a subsequent charge of 350 Kr. to decontaminate it, ensuring that our waste can be collected by the municipality and disposed of properly.

Let’s work together to maintain a clean, safe, and environmentally friendly living environment for everyone in our community.

Waste collection At Nido Bryggen, we have a bin store room for you to deposit your waste.

You can access it through the courtyard and from Njalsgade. You need to use your key to access the bin store.

Please remember to deposit your waste into the designated rubbish bins at the residence. This area will be pointed out to you when you check in.

Please break down boxes before putting them in the bins. You must ensure all rubbish goes into the bins; any rubbish not in bins is chargeable. Do not dump rubbish around the site or in the hallways.

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SECURITY Security process Our building is protected by CCTV and key lock security system, as well as a security company which patrols the building during out of hours and the weekends. In case of an issue, such as security or access problems, please call Securitas on the following number: +4563831919. You can also find their contact information displayed near the reception. Your safety is our top priority.

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INVENTORY Inventory process Upon moving into your new space, we kindly request that you complete and submit your inventory within 14 days. This ensures accurate records and helps us address any concerns promptly. The inventory submission process can be conveniently completed through your Nido portal.

Completing your inventory is an essential step in ensuring that your living space meets your expectations and is equipped with all the necessary amenities. This process not only helps us keep accurate records but also allows us to address any discrepancies or issues effectively. Your cooperation in completing the inventory in a timely manner is greatly appreciated and contributes to a positive living experience for everyone in our community.

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GET CONNECTED TO OUR WIFI We’ll guide you through the simple steps to connect to our WiFi network, ensuring seamless access to the internet and all the resources our community has to offer. Whether you’re here for work or studying, staying connected has never been easier.

Logging on So you have arrived at Nido, checked in to your new apartment and want to get onto the internet to tell your friends and family that you are safe and sound Here is how to set up your internet:

Our WiFi speed is 100 Mbps which can be accessed anywhere the building, and you can also connect up to 6 devices at a time. Any issues with the internet connection or speed? Report them directly to ASK4: Telephone: +45-32749070 Email: support@ask4.com

1. Enable your Wi-Fi

connection on your device and connect to ASK4 Wireless.

2. Open your browser window and you will automatically be taken to the ASK4 broadband sign-up page 3. Follow the registration process - add your email as the username and follow the sign-up wizard.

Should you wish for upgrades or any additional equipment, this can be opted for during the registration process. Check out ASK4 to see what is on offer. In order to use the Wi-Fi in common areas, you will need your login details. Just select the ASK4 connection and log on.

WiFi calling Did you know you can enable ‘WiFi calling’ on your smartphone?

Sometimes it takes a while for 3G or 4G connection to settle in a new building, if you’re struggling to connect via 3G or 4G, WiFi calling is a great option.

WiFi calling allows you to make phone calls and send text messages over wireless internet networks like your ASK4 internet connection included in your rent.

If you’d like to use WiFi calling or are struggling to get connected in any way, please pop down to see us at reception.

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KITCHENETTE AREA

CLASSIC STUDIO

If you’re taking advantage of our common kitchens, please always make sure you leave kitchen equipment and utensils clean and tidy when you’ve finished using them. Our common kitchens are shared spaces for all residents to enjoy. Please be courteous and leave the space how you would like to find it, this includes not removing any items that you did not bring yourself. While cooking, please stay in your kitchen area and watch the stove.

2. Turn the left knob to choose a Hob All the hobs are induction hobs, so please make sure your cooking equipment is induction compatible.

1. Press the power button for one

second to turn on or off the hob.

2. Choose a ring using the square touch indicator.

3. Use the + button to increase hevat.

Use the – button to decrease heat.

4. Press + and – at the same time to turn off the ring.

Always stay close to an active hob.

Convection oven To help you cook safely, you’ll find some instructions below on how to use the oven and the microwave

function.

3. Use the right knob to change the temperature.

4. Use the play and pause touch button to start or stop a programme.

Microwave

SHARED KITCHEN

1. Open the oven door, insert your food and close the door.

2. Choose how much power you will need. The power button is on the top row in the shape of a triangle. a. Press one time for max power. Press again to decrease the power.

Each press decreases the power with 10% 3. Press the +/- button to indicate the timer.

4. Press the start button. You find the start button furthest to the left on the last row.

1. Use the left knob to turn on or off the oven.

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✕ Don’t place objects on top of ✕ ✕ ✓ ✓

the microwave to cover the ventilation slots.

Don’t place anything metallic in the microwave (containers, wire ties, foil or crockery with metal decoration).

Don’t put flammable material into the microwave, removing packaging from ready meals in accordance with instructions.

Only use cling film suitable for use in the microwave.

Make sure that the inside of the oven is cleaned frequently.

Rice cookers Rice Cookers should NOT be kept on the floor as they can cause fires, invite pests and make a mess; any damages resulting will be chargeable. Always keep them on the kitchen worktops. Only use Danish standard rice cookers.

Rubbish removal Residents are expected to bag and tie rubbish from their apartment before bringing it to the designated refuse area. Separate bins are provided for general refuse and recycling. You’ll need to provide your own bin bags.

Leaving rubbish in hallways is not only unsightly but a dangerous violation of our Fire Safety Policy.

Residents identified as leaving rubbish in any common areas may be fined for the removal of set rubbish.

Bathroom The shower temperature can be adjusted by turning the knob to the left for warmer water or right for colder. If your shower drain is blocked, it is your responsibility to check the shower tray for hair and rinse it out. Should you prefer to have this done for you, a cleaning charge will apply.

Hot water All taps in the kitchens and bathrooms are colour coded for cold (blue) and hot (red). Some are mixer taps so will need turning to the left or right but again these are colour coded.

International plugs Products bought from China are usually fitted with international plugs. They are not suitable for use in Denmark, because it has no fuse and may cause a shock when removed from the socket. If in doubt, please go to reception and we will check it for you. This is VERY IMPORTANT as you may be aware that they have caused fires previously.

MAINTENANCE Maintenance service We have a lovely maintenance team on-site to help you with any problems.

You can log a maintenance task via the Nido app. Our on-site maintenance technician will attend your apartment as soon as possible to resolve the issue. If the problem continues, please notify the team.

Building safety Make sure to close the windows when you leave your apartment. When leaving your apartment, always make sure your bedroom door is locked behind you. Nido will not be responsible for items left unattended in common areas.

Bottle return As you settle into life here, you’ll quickly notice the importance of sustainability and recycling in our culture. One notable practice is the bottle return system, known as “flaskepant.” When you purchase beverages in certain types of containers, you’ll pay a small deposit, typically ranging from 1 to 3 Danish crowns per bottle or can. Upon finishing your drink, remember to return the empty containers to designated recycling stations found in supermarkets or other collection points. By participating in bottle return, you not only contribute to environmental conservation but also have the opportunity to reclaim your deposit. It’s a simple yet impactful way to reduce waste and promote a cleaner, greener future for our community.

Pipe water fountain Discover the convenience of our Join the Pipe water fountain, situated in the reception area. This eco-friendly solution provides easy access to refreshing water without the need for single-use plastic bottles. Embrace sustainability and enjoy the benefits of clean, filtered water right at your fingertips.

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PROHIBITED ITEMS Electric scooters Please take note that e-bikes and e-scooters are prohibited in flats. E-bikes and e-scooters are powered by lithium-ion batteries which can be charged in the home. Do not charge batteries or store your e-bike or e-scooter near combustible or flammable materials. Do not over charge your battery, check the manufacturer’s instructions for charge times. Please use bike store for storage and charging, not to be done in flats.

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THE NIDO DIFFERENCE We’re active on social media and we listen. We know that good locations, WiFi and service are vital, but we also know that sustainability, wellbeing, design and community are just as relevant to you. So we focus on all of these things. We celebrate the many different cultures and people who live with us. We actively listen to what you want and make the changes you request. Our actions as a business are guided by you. This is the Nido Difference.

WE FOCUS ON 4 THINGS: • • • •

Wellbeing Community Design & Technology Sustainability

Everything we do as a business has these in mind. Nido is known for its exceptional resident experience (if we do say so ourselves), so if you’re looking for a social, creative and unforgettable living experience, you’ve come to the right place. We think a lot about how to bring people together in safe and happy ways. From fundraising charity events, to bring your own dish dinners, we aim to give back to the community and bring the people who live with us together.

EVENTS Nido create spaces that build communities! Your site team pride themselves on curating a calendar of events throughout the year that will give you opportunities to meet your neighbours and make new friends, as well as learn about the local culture.

Our events programmes firmly focus on the things you’ve told us are important to you. Expect to see much more wellness, charity and sustainability themed events, things like Breakfast Club, pop-up plant shops, CV workshops, fitness classes and more.

Want to know where you can keep up to date with events? The easiest way is to download our Nido app, we post all our events there and you’ll also see our promotions in the lifts, common areas and reception of your Nido.

We’re organising a great mix of events across the year so invite your friends, block out your calendars and join us!

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POLICY OVERVIEW According to the license agreement, you agree to have read and comply with the Nido Living Handbook.

Reporting complaints If you have a complaint, please speak to a member of our team on-site.

They will be able to resolve the matter swiftly. However, if you would prefer to speak with a senior member of the site team please email our General Manager Mathias Vincent Nielsen at bryggen@nidoliving.com. Our full complaints procedure will be posted near reception or you can also ask a member of our team.

Payments Details of your account including charges and payments, as well as outstanding amounts can all be found in the Nido portal. Simply log in to your account and click “payments” at the top of the screen.

Diversity You are a part of a very unique community. The residents and staff at every Nido are a multicultural community of individuals. We are of diverse racial, ethnic, class and national origins. We are unique in that we strive to work and live together, and we can learn from one another in an atmosphere of positive contact and mutual respect.

We are committed to providing safe and inclusive spaces for all Nido residents and ask all residents to behave in a way that supports each other and is respectful of the differences within our community. We expect residents to respect the rights of others and to be effective citizens of the Nido community. These principles are referred to in the licence agreement that has been provided to and signed by all residents upon acceptance of their accommodation. Nido’s full Equality and Diversity Policy can be found on the Nido website: https://www.nidoliving.com/en/equality-diversity

Respect for the rights of others Residents living at Nido are expected to abide by standards of conduct.

Respect and take into consideration others and their need to study and rest. At Nido our team work hard to create an atmosphere conducive to study, work, enjoyment and learning how to live responsibly with other individuals. Every resident is expected to respond appropriately to requests from fellow residents and staff concerning inappropriate or offensive behaviour.

Additionally, all residents are required to request permission for any visitor, including overnight guests, via the Nido app. This allows us to approve visitors, maintain an active list of overnight guests for fire safety purposes, and ensure the security and wellbeing of all residents.

Quiet/courtesy hours Residents first and foremost have the right to study, work and to sleep at Nido. It is the responsibility of all residents and their guests to follow the quiet and courtesy hours policy in the building.

Courtesy hours are in effect 24-hours a day in all hallways, apartments and lounges and - this refers to general noise levels which should be ‘within reason’.

Quiet hours are in effect from: Sunday - Thursday between 10pm - 8am Fridays - Saturdays between 11pm - 8am During quiet hours, no noise from any source should be audible from outside the apartment in which it is occurring, this includes the lounges and the hallways.

Intoxication policy Smoking is strictly prohibited anywhere inside the building. If you are found smoking in a prohibited area, any costs relating to cleaning/ redecoration required will be chargeable. Please remember you are also responsible for the behaviour of your guests when within Nido. Costs may exceed 4,000 Kr. Alcohol may be consumed in designated common areas provided there are no violations of Danish law (including public intoxication). The use, storage, distribution or possession of any illegal substance is a criminal offence and will be referred to the authorities. Engaging in such activity may result in early termination of the license agreement.

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Visitation policy You are responsible for your guest’s behaviour whilst they are within the building and ensure all of your guests follow Nido policies. Guests must be accompanied at all times and are not permitted in the building unescorted and do not have access rights to a resident’s apartment. Management reserves the rights to charge the resident for any damage caused by their guests. As well as unlimited guests during the day, residents are also able to have one overnight guest per night. The same overnight guest cannot stay for more than 3 consecutive nights.

Checking out We are sad to see you go and hope you’ve enjoyed your stay with us. We hope you stay with us for all your time in Copenhagen, but if not, we wish you the best in your next chapter.

Upon check out you will be required to leave your apartment by 10am on the check out date which is stated on your license agreement. Any private property or belongings left after vacating or upon the expiration of the license agreement will be considered abandoned and will be disposed of at the expense and risk of the resident. Further checkout instructions can be obtained from the team.

It is important to note that in accordance with our guidelines, residents are required to provide a minimum of 3 months’ notice prior to vacating their unit. This notice period allows us to effectively manage the transition process and ensure that all necessary arrangements are made.

Additionally, we uphold a vacating policy which stipulates that residents must vacate their unit within 14 days of their specified move-out date. This policy enables us to maintain the efficiency of our operations and promptly prepare the unit for its next occupants.

Nido Bryggen

Nido Bryggen Njalsgade 151 2300 København S. bryggen@nidoliving.com +45 89 87 72 16

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@nidoliving_dk @Nido_Living