In association with
Conference agenda For abstracts and speaker bios, click visit tmservitization.com the button next to the session
Registration
8.30 9.00
Chairman’s opening remarks Des Evans OBE, Former CEO, MAN Track and Bus
9.10
This Industrial megatrend’s impact on industry Lee Hopley, Chief Economist, EEF
9.30
A manufacturer’s perspective Mark Elbourne, GE, President & CEO UK & Ireland
9.50
Dealing with customer data Steve Gummer, Head of UK Service Cloud, Salesforce
10.10
Positioning your organization in the landscape Tim Baines, Professor of Operations Strategy, Advance Services Research Group
10.40
Coffee break STLN STREAM Chaired by Tim Baines, Professor of Operations Strategy, Advance Services Research Group
SERVICE COMMUNITY STREAM Chaired by Nick Frank, Managing Partner, Service Community
11.10
The role of (Through-Life) Engineering Services (TES) Paul Tasker, Professor of Integrated Systems Design, Cranfield
Finding new value from products through services Rob Burgess, UK/European Service Manager, TCSJohnHuxley
11.40
Creating a vision/Business model Matthew Skipworth, UK Head of Engineering, Terex
Selling services through a product focused company Graeme Coyne, Service Sales Manager, Siemens
12.10
Panel debates
Designing revenue models for servitization Peter Colman, Senior Director, Simon-Kucher & Partners
12.40 13.40
14.10
14.40
15.10
Lunch Strategy/Enabling Technology Jason Smith, Commercial Services Director, Ishida
Capability through IoT & Remote Connectivity James Rickard, Solutions Director for Supply Chain Mangagment SI-SAP UK, Atos Richard Fernandes, Director Airospace & Defence, Atos
Four ways technology supports servitzation Stephen Fox, Business Development Manager, Columbus
The ‘art’ of service transorformation Jean Marc Rommes, Partner, MAC
Panel debates
Collaborative support for effective business change Dr Steven Barr, Managing Director, Hennik Edge
Coffee break
15.40
Service transformation in a brave new world James Rock, Managing Partner, Design Thinkers
16.10
Servitization and the changing role of operations Vikram Singla, Product Innovation and Supply Chain Leader, Oracle
16.40
Chairman’s closing remarks Des Evans OBE, Former CEO, MAN Track and Bus