Owner Satisfaction Awards 2014 Over the past year we’ve asked readers to give us their feedback on buying and owning a caravan. Now we reveal the results. Don’t buy your next caravan before reading the following pages!
WELCOME TO THIS, our second Practical Caravan Owner Satisfaction Awards, which is the only awards scheme in the press today that features both new and pre-owned caravans and their supplying dealers. Using information based entirely on owners’ experiences and judgements, we’ve come up with satisfaction scores for the manufacturers and suppliers (dealers). We’ve awarded those who have impressed you one of our coveted and prestigious Gold or Silver Awards. Buying any caravan can be a complicated business. Not only do you have to track down a van that suits your needs and is within your price range, you also have to find a dealer or private seller to whom you’re happy to hand over your cash. Factor in the possibility that it’ll cost a fair wedge of your ‘hard-earned’, then add your emotional involvement with caravanning as a leisure pursuit,
and it soon becomes clear how important it is that the whole process goes as smoothly as possible. At Practical Caravan we are well aware that, while the majority of people are satisfied with their dealer and manufacturer, there are both saints and sinners out there. There’s always room for improvement, and we believe it’s time all retailers and manufacturers put the customer first and that owners’ experiences achieved wider recognition. At Practical Caravan, you’re all equally important to us whether you have spent £500 or £50,000 on your caravan, and we believe in telling it how it is – however uncomfortable that may be for owners, dealers or manufacturers. Turn over the page to find out the results. “We believe in telling it how it is!” Awards coordinator, Gentleman Jack Bancroft
We run the Owner Satisfaction Survey in association with specialist insurer Coast, which is committed to ensuring quality customer service. Tel 0800 614 849, www.coastinsurance.co.uk
www.practicalcaravan.com | MARCH 2014 | 83