GCC Healthcare Benchmarking Project

GCC Healthcare Benchmarking Project

TKI-0155

May 2015

10 pages

The KPI Institute GCC Healthcare Benchmarking Project

Research Study Details

Benchmarking definition

This proposal subscribes to the actual health programs objectives regarding health promotion and generation and awareness of health knowledge in GCC states. The GCCHB project’s potential ensures a better coping with healthcare challenges in the GCC states and contributes to development and innovation in the field of healthcare.

An operational definition of benchmarking as developed by specialists is “finding and implementing best practices.” Although benchmarking has widely spread throughout industry, it is only just beginning to find application in healthcare.

Kuwait Oman Saudi Arabia United Arab Emirates

This type of benchmarking project requires the analysis of different health indicators that are representative for a hospital’s activity.

Hospital Benchmarking and its importance Benchmarking plays a key role in helping organizations to monitor their performance and deal with the policy process in their industry. This benchmarking study can target business, support, and clinical functions.

However, healthcare benchmarking lacks a welldefined systematic approach and this is mainly caused by the complexity of the field, which can be considered a barrier if we consider the data collection processes and project costs.

Organisational Profile

There is a high need in exploring this niche in order to determine the areas of improvement in GCC states’ hospitals, so that progress could be driven in both cases of poor and high quality healthcare conditions. One of the main challenges is that hospitals should adapt to consumer demand for improved service, integration of care within conventional services and quality.

Hospital KPI Taxonomy

Qatar

Benchmarking represents a process of comparing a product, process or a service between two or more organizations that offer it. The main objective of a benchmarking study would be to identify the process which achieves a superior performance and to analyse the facts behind that success. A benchmark is usually used for improving the organization’s processes, communication or for budgetary reasons. Historically, benchmarking is based on tools like competitive advantage and Kaizen (continuous incremental improvement or “change for the best”).

Participation

Background

Bahrain

Context

office@kpiinstitute.org +61 3 9028 2223

Context

Moreover, benchmarking is a difficult process that requires commitment in order to succeed. There is a need of free flow of information that might be restrained by competitive sensitivity.

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The KPI Institute GCC Healthcare Benchmarking Project

Develop the potential of benchmarking in the GCC states in the field of healthcare Provide a unique framework for benchmarking in the healthcare sector Organize a series of conferences to address key issues for benchmarking in the healthcare sector Produce specific recommendations in relation to the development and application of benchmarking in fields covered by hospital policy Provide input regarding Hospital Key Performance Indicators in the GCC states

Scope and countries covered The GCCHB project is intended to provide the GCC community a wide overview and data access to the most important key performance indicators for hospitals.

Our benchmarking process is based on four main stages: 1. Planning: set up the objectives, literature research, stakeholders’ targeting, preliminary questionnaire 2. Data Collection: surveys, site visits, interviews 3. Analyses: comparative statistical and practical analyses of the participating organizations, analysis of discrepancies 4. Improvement: possibility to apply potential changes as results of the study into the organization’s management system, in order to improve performance; monitor progress and plan ongoing benchmark.

Perceptions of managers, clinicians and finance personnel towards healthcare indicators are compared. Both qualitative and quantitative data are collected from GCC hospitals and results are cross compared to analyse both organisational and professional perceptions.

Organisational Profile

Hospitals will be benchmarked according to their actual performance and at the end of the study they will be able to follow their indicators and benchmarks themselves in a GCC ranking.

Hospital KPI Taxonomy

Provide a unique report for each participating entity to view its performance against other entity’ s performance

Research methodology / process

Participation

Raise awareness of the techniques and benefits of benchmarking in the healthcare sector

Research Study Details

Research study objectives

Context

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Research Study Details

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The KPI Institute GCC Healthcare Benchmarking Project

Research Study Details

Who should attend?

Study participation

The benchmarking project addresses health Authority Institutions and hospitals from the GCC countries.

There will be conducted both qualitative and quantitative analyses.

Reasons to attend

A benchmarking study is complemented with the stakeholders’ collaboration and willingness to improve the data and indicators’ quality that will include:

A set of measures of project system performance A baseline from which to measure project system improvement

Proposals for project system improvement in hospitals GCCHB project also allows you to: Monitor your hospital’s performance See which GCC hospitals perform at the highest and lowest performance

A shared, common vision of the performance improvement goals and objectives The commitment of all stakeholders during the process A willingness to examine critically one’s own practices and to be able to learn from others’ best practices The ability and willingness to co-operate and share information and expertise with others The flexibility to implement the necessary changes Procedures to monitor subsequent progress

Calendar September - October: stakeholders’ engagement and data collection

Hospital KPI Taxonomy

Opportunity to compare your performance against industry competitors, noting strengths, weaknesses, and different ways of executing projects

Follow-up questions will be answered via phone or e-mail.

Participation

Our benchmarking project will provide you several benefits, including:

Context

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Participation

September- November: on-going data analysis Organisational Profile

Late November/ Early December: report launch

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The KPI Institute GCC Healthcare Benchmarking Project

Research Study Details

Participants’ benefits FREE copy of the report with key findings of the benchmarking study

Hospitals performance based ranking

FREE analysis of your hospital’s performance and solutions for improving performance

Recommendations to use new KPIs in order to stimulate continuous improvement, drive world class performance and increase competitive standards

High quality resources that enable you to make smart decisions regarding your performance management initiatives Online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members

Hospital KPI Taxonomy

An in-depth review of your business processes in order to move your metrics toward the industry best

3 months access to the largest KPI database, smartkpis.com Participation

Key practice patterns and approaches of high-performing healthcare programs

Context

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Participation

Catalogue of reports that illustrate the use of performance measures in practice by organizations from around the world

Invitation to the GCC Healthcare Benchmarking Conference

Organisational Profile

Two-day conference designed for leaders in the health care field to discuss the opportunities and challenges ahead for the health care system. The event provides attendees with an ideal forum for networking, discovering the latest industry developments and innovations and exploring the rapid change associated with this evolving industry

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The KPI Institute GCC Healthcare Benchmarking Project

Sample of KPIs by cluster

Context

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Hospital KPI Taxonomy Customer Perspective Timeliness

Patient Experience

Safety

% Inpatient mortality

# Diagnostics waiting time

% Complaints resolved

# Inpatient falls

# Hospital-acquired infections

# Ambulance response time

% Patient satisfaction

# Surgical-wound infections

% Cancer mortality rate

# Length of stay in the ER

% Patient oriented time

% Medication error rate

Finance

Technology

Hospital Staff Engagement

Compliance and Governance

$ Earnings (revenue)

# Response time of the HIS systems

% Absenteeism

# External audits

$ Earnings (revenue)

# Emergency equipment available

# Overtime hours per employee

# Internal audits

% Return on investment (ROI)

% Treatment equipment tested

% Employee turnover

# ISO certifications acquired

Research Study Details

Health Outcomes

Hospital Resource Administration Participation Hospital KPI Taxonomy

Hospital Profile Activity Profile

Social Responsibility

# Hospital beds

% Hospital bed occupancy rate

% Donated materials from surpluses

# Specialties

# Admissions

# Trainings on first aid delivered to population

# Professional staff

% Unplanned readmission rate

# Patients served in free clinical service programs

Organisational Profile

Hospital Demographics

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The KPI Institute GCC Healthcare Benchmarking Project

The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators.

Research Programs The KPI Institute is dedicated to identifying the issues, trends and best practices impacting the field of performance management today and shaping the way in which we are going to experience it in the future. Driven by the belief that progress in management science emerged from practice, the research programs are grounded on reviewing KPI and performance management examples as used in various countries, functional areas and industries.

Over the last ten years, the team has:

Educational Programs In an effort to improve the ways in which KPIs are understood and employed in organizations worldwide, The KPI Institute is providing a broad set of education services. The training offer includes KPI Professional and Practitioner Certifications, as well as specialized training courses customized to specific functional areas, industries or topics related to performance management.

Organisational Profile

Assisted over 28,000 organizations in finding solutions to their KPI needs; Documented 7,000+ KPIs from 16 functional areas and 25 industries; Reviewed 1,000+ performance reports from 125 countries; Referenced 30,000+ resources (books, articles, performance reports); Developed over 150 KPI Dashboards and Balanced Scorecards; Delivered training courses in 25 countries on 6 continents; Trained over 2,500 participants from 40 countries on how to work rigorously with KPIs.

Publications In order to facilitate the identification and usage of KPIs in practice, The KPI Institute developed the suite of Top KPIs Reports. Also, to help organizations design or improve their performance management architecture, The KPI Institute offers the Toolkit series, containing editable templates, customized for specific industries and functional areas. The KPI Institute also makes available a set of dictionaries relevant to practitioners in the realm of performance management and KPIs, The KPI Compendium and The KPI Dictionary.

Hospital KPI Taxonomy

It operates smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

Participation

Our Pillars

Research Study Details

About The KPI Institute

Context

office@kpiinstitute.org +61 3 9028 2223

Organisational Profile

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The KPI Institute GCC Healthcare Benchmarking Project

Clients

GCC Hospitals

Hospitals

Research Study Details

Our extensive global reach together with our expertise in the field of performance management makes us a trusted institution for international companies and government agencies.

Context

office@kpiinstitute.org +61 3 9028 2223

Organisational Profile

Governmental Entities

Participation

Pharmaceutials

Hospital KPI Taxonomy Organisational Profile

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The KPI Institute GCC Healthcare Benchmarking Project

On our research

Timur Pasch, Germany “Particularly adept at building and sharing knowledge. Creativity, research and exemplary stakeholder management skills were essential to success.”

On open and in-house training

“The Top 25 Call Center KPIs of 2010 helps in understanding all the performance measures which should be taken into account to optimize performance Scorecards with grading is another vital tool.”

“I contacted smartKPIs.com for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.”

Jacob Brown, United States

Fahad A. AlFaadel, Saudi Arabia “smartKPIs.com provided a simple yet powerful Scorecard and Dashboard model to start building our own with our business intelligence tools.”

Humberto E. Della Torre, El Salvador

“Aurel’s ability to explain key performance management theory and practical concepts to staff at all levels of management was one of the key learning experiences in this area.”

Clifford Chaperon, Australia

Hospital KPI Taxonomy

“Aurel Brudan is currently one of the most active professionals and researchers in the area of performance management research.”

On our publications

Participation

Our customers entrusted us to deliver the best products, services and quality solutions every time. We are pleased to share with you the positive and constructive feedback we have received from them.

Research Study Details

Testimonials

Context

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Organisational Profile

Gavin Haberfield, Australia

Charles Reis, Australia

“I was pleasantly surprised of the level of experience and knowledge of the smartKPIs.com team. The toolkit delivered was what I had anticipated it to be.”

Alex Giammona, Australia

“Professionalism, patience in explaining to stakeholders and passion was a major contributing factor to the success of the project.”

Jason Cutajar, Australia 9

Organisational Profile

“Original research work on systems based planning is perhaps ahead of its time.”

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