Send word now qrd 02440111

Sending a Send Word Now Alert The Send Word Now Alert Service provides on-demand alerting and response. Send Word Now allows you to send alerts to your office as a group or to selected individuals simultaneously via common-voice and text-based communication points. Send Word Now verifies alert delivery and status in real time, recording and presenting voice and text responses as they are generated.

Groups Table The Groups table displays all groups to which you have access.

To “View” members of a specific group, click “View: under “Actions” and members of the selected group will display.

The steps outlined below will help guide you through the process of creating and sending alerts and messages, which can be tailored to a specific office or group.

To access your Send Word Now account via the Web: Go to http://www.sendwordnow.net, which takes you directly to the Send Word Now login screen.

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Log in using the credentials provided to you

Both Username and Password are case sensitive.

Message History Message History will display all messages that have been sent from this account. You will not have access to messages sent from other Send Word Now users.

Once you have logged into Send Word Now, your “My Account” screen will appear on the Navigation Toolbar.

My Account The “My Account” is the main portal page and acts as a gateway to all account functionality.

Setup

You will see at a glance:

The Setup page allows you to:

• The Number of groups available under your access,

• Set default message sending values

• The Number of contacts within those groups

• Change Password

• Date and time of last message

• Run Message Detail Reports

• Last Message subject

• Create and Manage Scenarios • Manage Scheduled Alerts

Send a Message in 4 Easy Steps Step 1:

Step 4:

Select the Red Send Message button from the My Account page.

Construct your Message.

You may also select Send Message from the blue static navigation bar at the top of the page.

Step 2: Select the group(s) to which you would like to send the alert.

Note: If the default values have been defined on the Setup page, the Your Name, Phone and Email data fields will be pre-populated. However, they can be modified at this time, if needed.

Populate Fields: Your Name – Will appear on reports and depending on your account configuration, may be included in the message introduction for voice calls.

Your Phone – Will appear as the Caller ID number for phone calls and will also be provided as the Sender’s contact information via voice and text devices.

• You may select an unlimited number of groups.

Your Email – Will be provided as the Sender’s contact information via text devices.

• A ‘Groups Selected’ tally is located in the upper right hand corner.

Subject – Will default to ‘Send Word Now Alert’ but may be modified at this time.

• Use the Search bar to search within the Group ID or Group Description fields.

Message – Construct the message body.

• Sort any column using the up/down arrows in the column header Click OK

Copy and paste ONLY plain text Use regular punctuation Use periods and spaces with Acronyms (A. S. A. P.) Dates – 12/01/2010 or 01/12/2010 instead of Dec 01, 2010 Times – HH:MM AM/PM or HH00 hours Select Devices to receive the alert.

Select Optional Features as needed.

The available features will depend upon your account configuration and may differ from the options available in the screenshot below.

Step 3: Confirm the recipients to whom the alert will be sent.

As features are selected, the feature details will appear on the left hand side of the page for further configuration as needed.

• No matter how many of the selected groups a recipient belongs to, they will be listed only once.

Select Spell Check if desired.

• The recipients may default to automatically being selected or deselected depending on your account configuration.

Review Message Summary to confirm the number of groups and recipients is as expected.

• Select or deselect records as necessary; a ‘Recipients Selected’ tally is located in the upper right hand corner.

Click Send Message

• Use the Search bar to search within the Recipient or Unique ID fields.

• Sort any column using the up/down arrows in the column header Click OK

Execute a Scenario in 5 Easy Steps Scenarios allow you to send a predefined alert – message content, features, groups and devices may be saved as a reusable alert format.

Step 4 Cont.

Step 1: Select the Red Execute Scenario button from the My Account page.

• Select or deselect records as necessary; a ‘Recipients Selected’ tally is located in the upper right hand corner.

• Use the Search bar to search within the Recipient or Unique ID fields.

• Sort any column using the up/down arrows in the column header

Step 2: Select the Scenario you would like to execute.

• You may select only ONE scenario at a time.

Click OK

Click Next Step 5: Step 3:

Confirm Message Information

Select the group(s) to which you would like to send the alert.

• Sender Information, Message Body, Devices, and Optional Features will appear as defined in the Scenario.

• Groups may already be selected if they were saved with the Scenario. You may deselect these groups and/or select additional groups at this time.

• You may add data, modify data fields, add optional features, and modify devices as needed.

• You may select an unlimited number of groups.

Select Spell Check if desired.

• A ‘Groups Selected’ tally is located in the upper right hand corner.

Click SEND

• Use the Search bar to search within the Group ID or Group Description fields.

• Sort any column using the up/down arrows in the column header Click OK

Step 4: Confirm the recipients to whom the alert will be sent.

• No matter how many of the selected groups a recipient belongs to, they will be listed only once.

• The recipients may default to automatically being selected or deselected depending on your account configuration.

NOTE: Select optional features are not available when creating a Scenario and must be added when Executing, including: • Scheduled Alerts • AlertLinks • Get Word Back Escalations