Spa & Clinic volume 70 - Winter 2017

SPA+CLINIC aesthetics • medi • wellness

spaandclinic.com.au

PRACTISE THE WELLNESS YOU PREACH DOUBLE WHAMMY

Device Combos Boost Results

END TO CONSTIPATED SKIN

BEAUTY EXPO SPECIAL Your guide to the biggest industry event of the year

Volume 70 Winter 2017

CONTENTS

Cover Stories Beauty Expo Special: Your guide to the biggest industry event of the year

20

Practise The Wellness You Preach

54

End To Constipated Skin

62

Double Whammy: Device combos boost results

64

In This Issue

30 46 60

SPA+CLINIC aesthetics • medi • wellness

spaandclinic.com.au

DOUBLE WHAMMY

Device Combos Boost Results

END TO CONSTIPATED SKIN

BEAUTY EXPO SPECIAL Your guide to the biggest industry event of the year

Editor’s letter

12

You’ve got to keep the customer satisfied

32

A beautiful vision for spas

38

Get connected to stay ahead of the game

40

What your business needs to know about sexual harassment

42

How to successfully relaunch

46

Ooh la la! A trip of a lifetime

50

Not-to-be-missed industry events

70

Don’t lose touch with your clients

72

The impact of a smile on beauty

74

Spotlight on products

80

How to up your retail ante

82

Showcase: Dr Naomi McCullum’s The Manse

86

Showcase: Dr Joseph Hkeik’s new luxe All Saints Clinic

94

Spotlight on technology

90

The making of a skincare brand

100

Conceal and heal makeup

104

Healthy nails are beautiful nails

Volume 70 Winter 2017

On The Cover PRACTISE THE WELLNESS YOU PREACH

9

G&M NEUROCOSMEDICS™ works on a cosmetic-medicine approach to prevent neuro-ageing and to support critical cell communication whilst supporting powerful repair, antiinflammatory, antioxidant and anti-aging skin benefits. It is especially beneficial for skins concerned with ageing, inflammatory related skin concerns; compromised skin barrier related conditions and red skins. Made in Australia and online protected. GINGERANDME.COM

s pa a n d cl i n i c.co m.a u | 7

PHOTOGRAPHER: MICHELE ABOUD; HAIR & MAKEUP ARTIST: SARAH LAIDLAW; MODEL: SHANNON PHILLIPS, CHIC MANAGEMENT.

RETU

RNING

DARL TO HARB ING O SYDN UR EY

MORE PRODUCTS MORE EDUCATION MORE INSPIRATION

BEAUTY EXPO 2017 26–27 AUGUST 2017 ICC SYDNEY DARLING HARBOUR

BUY YOUR TICKETS AT WWW.BEAUTYEXPOAUSTRALIA.COM.AU

SPA+CLINIC aesthetics • medi • wellness

published by BHA MEDIA Pty Ltd 41 Bridge Rd, Glebe NSW 2037 ph: 02 9660 2113 fax: 02 9660 4419

managing director Intermedia Simon Grover

managing director BHA Media Glenn Silburn

editor Jenni Gilbert

national advertising manager Bernadette Borg

graphic designer Leanne Hogbin

head of circulation Chris Blacklock

to subscribe To subscribe by credit card call 1800 651 422 or visit www.intermedia.com.au To subscribe by cheque or money order, make cheque/money order payable to: The Intermedia Group Pty Ltd. P.O. Box 55, Glebe, NSW Australia 2037 AUSTRALIA 1 yr (4 issues) $AUD 79.00 inc GST 2yrs (8 issues) $AUD 126.40 inc GST – SAVE 20% 3yrs (12 issues) $AUD 165.90 inc GST – SAVE 30% NEW ZEALAND 1 yr (4 issues) $AUD 100.00 ASIA/PACIFIC 1 yr (4 issues) $AUD 110.00 REST OF WORLD 1 yr (4 issues) $AUD 127.00 Payable in Australian dollars includes air postage

advertising enquiries Bernadette Borg ph: +61 2 9660 2113 mob: 0409 863 348 email: bborg@intermedia.com.au This publication is published by BHA MEDIA Pty Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement.

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From The Editor MOST PEOPLE have a pet peeve (or 10) about their appearance but it’s always a bit of a shock when someone points out a feature that you hadn’t hitherto been that bothered about.

And then it becomes yet another peeve, often bigger than all the others put together because it’s been identified by a third party - not your inner critic, the mirror, the way clothes fit or the bathroom scales.

Because of my job and having access to all the latest information about products, practitioners, treatment and trends et al, I am frequently asked what/who I would recommend for their pet peeve(s).

A female friend – let’s call her FF - is fixated about her neck and that she needs a neck lift; ergo, what can I tell her about the procedure and who's good.

It looks fine to me (having been made to inspect it many times); the skin on her neck is smooth and there are no turkey gobblers that I can discern dangling off it. But you can’t tell her that.

FF is a very attractive, charismatic middle-aged woman and couldn't be expected to have the swan-like throat of a 30-year-old - not that all 30-year-olds by any means do, either!

She was fretting about it again the other day when she suddenly said “do you worry about yours?” It stopped me in my tracks.

FF wasn’t being mean - you can always tell when someone points out, or slyly infers perceived anomalies when they’re trying to upset or unsettle you, for whatever reason - and indeed it stopped her in her tracks. I could see her wanting to take the words back. That probably freaked me out more!

The mirror clearly shows me that my neck is a bit slack, and I’ve definitely thought from time to time “I must look at doing something about that”, but I didn’t think it was that bad for my age.

But having someone else point it out blew my own perception of the thing into a mammoth crisis. I couldn’t wait to get home to look in every mirror in the house, in every light, and take side-on selfies to see how much I’d been deluding myself.

I pulled and pummelled at it so much my neck was red and next morning bruised.

It took me a few days to stop obsessing about this new and greatest-ever (this time) peeve - albeit I'll definitely look at options now, such is the power of suggestion.

So what is the point I’m getting to?

It’s one thing for people to comment on another’s appearance in personal situations – after all, we can’t control what others say – but as aesthetics professionals in the business of making people look good and feel better about themselves, every word counts.

There can be a delicate line between advising a client on the best products and treatment protocols to treat their concerns and being too “truthful” - to a point they are insulted (not good for biz!) or become consumed with an insecurity they didn’t walk in with.

Even more risky is you or a member of your team pointing out "problems" the client hasn't mentioned themselves (or perhaps hasn’t even noticed).

If not handled with the utmost subtlety and tact (staff training could be in order here!) it can seriously backfire.

A likely scenario is angering a client to the extent they won’t return and spread the (bad) word.

But worse is that when you are dealing with vulnerable people – and appearance is a major source of vulnerability as it is – careless or ill-considered language could seriously impact on their self-esteem or create unhealthy fixations.

In a nutshell – we all need to mind our language!

Jenni Gilbert Editor JGILBERT@INTERMEDIA.COM.AU

Trade Media Partner

s pa a n d cl i n i c.co m.a u | 9

Neurocosmedics INSKIN COSMEDICS launches Australia’s latest innovative skincare; designed to support skin recovery and neuro-aging.

AUSTRALIAN MADE | INTERNET PROTECTED | PROFESSIONAL ONLY | RRP UNDER $85

In late 2016 Ginger&ME launched exclusively to the Australian and New Zealand professional beauty industry; Ginger&ME BODY the first phase of their total face & body concept. 16 decadent products, built on 21st century clean and sophisticated formulations, exotic, botanical actives, a focus on corneotherapy (thou shall do no harm) and a mindful message to the sisterhood to BE BRAVE, GRATEFUL & HAPPY. Fast forward to July 2017 and the founders of Ginger&ME Maria Enna-Cocciolone and Nicola Quinn are set to launch the first 12 products in their retail face range G&M NEUROCOSMEDICS. No strangers to skincare, Maria is the founder of Australia’s #1 professional cosmedical skincare range, O COSMEDICS and the CEO of Australian Medical-Aesthetics Distribution Centre, INSKIN COSMEDICS. Nicola is the CEO of Quinn International the umbrella company of PRO-Beauty and more recently PRO-Medical as well as the owner and founder of Nicola Quinn Day Spa in Merivale, Christchurch. Between them they have over 60 years of beauty industry experience.

Spa & Clinic spoke with Maria and Nicola to understand what gives NEUROCOSMEDICS it’s bragging rights and what we can expect.

S&C- How long has NEUROCOSMEDICS been in the making?

G&M – Three and half years! It’s been a super challenging project working with new-age emulsifiers, texturisers and preservatives, removing all nasties and suspected nasties. By creating 21st century clean and sophisticated formulations, based on beautiful botanicals, we have also had to adapt new manufacturing techniques to ensure stability and a luxurious brand experience. It hasn’t been easy, but it certainly has been worth it.

S&C – What was the motivation behind creating a new brand?

G&M – We are the first to say on the surface the professional beauty industry appears to need another skincare brand like a hole in the head, we get it. However, in our roles working daily with skin and skincare professionals we see new-age challenges both when it comes to skin concerns and business needs. Advancements in active ingredients, formulations and technology allow us to create innovative skincare ranges that respect modern-day lifestyles (easy and healthy) whilst supporting business and market expansion.

S&C – What are the new-age skin concerns that you refer to?

G&M – Life is fast paced, people are time poor and juggling, time is flying – we are all getting older (it goes without saying) and as a result skins are getting stressed. We are seeing new formations of acne thanks to (dirty) mobile phones being pressed up against the face, inflammation in the form of breakout and redness and more and more compromised skins requiring a more calming, soothing, healing and strengthening clinical approach.

S&C – What does the name NEUROCOSMEDICS stand for?

G&M – NEUROCOSMEDICS is based on the science of NeuroCosmetics with specific attention to Neuro-Aging and Skin Recovery. The Neuro-Aging focus is specifically recruited to protect and re-establish the critical communication from the nerve endings to the fibroblast (responsible for collagen and elastin synthesis) whilst the Skin Recovery supports the powerful repair action compromised skins require. We call this the A.C.D approach.

S&C – What does the A.C.D approach support?

G&M – A covers the essential anti-inflammatory, antioxidant, anti-pollutant and anti-aging skin needs. C focuses on the collagen and elastin synthesis and D is all about cell detoxification and Vitamin D receptors that support optimum barrier recovery (without the need for sun exposure). The range is built on the philosophy of skin respect and wellbeing.

S&C – Does G&M NUEROCOSMEDICS support the A.C.D actions in every product?

G&M – It certainly does! The exclusive NEURO-DEFENCE COMPLEX™ found in every NEUROCOSMEDICS product means each product starts with this philosophy in mind and then finds its own skin specialty focus.

S&C – How many products are there in the range?

G&M - The face range is made up of an oil-cleanser and a gentle AHA milk-gel cleanser, a 4-in-1 micellar water, an exfoliating & hydrating mask, three advanced boosters – an all in one vitamin booster, a collagen and brightening serum, a cream gel eye treatment and four luxurious (think French style decadence with awesome absorption) hydrators for normal, brightening, breakout and compromised skins; a total of 12 innovative products. Add 16 Ginger&ME Body products and the offer fast evolves into a total face and body health check!

S&C- Will clinics need to take both the face and body range to stock NEUROCOSMEDICS? G&M – We hope they will however if they wish to start with one or the other and build from there we are happy to support individual clinic needs.

Made in Australia and online protected G&M NEUROCOSMEDICS™ works on a cosmetic-medicine approach to prevent neuro-aging and to support critical cell communication whilst supporting powerful repair, antiinflammatory, antioxidant and anti-aging skin benefits. It is especially beneficial for skins concerned with aging, inflammatory related skin concerns; compromised skin barrier related conditions and red skins.

For more information contact INSKIN COSMEDICS on (02) 9712 8188, inskincosmedics.com or email us at team@inskincosmedics.com

FEATURE

The Bottom Line

IS SERVICE

You gotta keep the customer satisfied, as the legendary 70s Simon & Garfunkel hit song goes.

But in today’s competitive environment, for your business to be buoyant it takes much more than being technically good at what you do or “ticking boxes”. It’s as much to do with people skills, learned or empathetic. Michelle Reeve* explains.

A

sk a therapist exactly what they are delivering within a treatment room. Some would say rejuvenation or correcting concerns; others, relaxation or wellbeing.

Effective skills transfer is essential to delivering a results-driven treatment but underpinning a therapist’s proficiency is a skill that is far more profound.

It is potent when delivered effectively but, when not, it is an insidious factor in the 12 | SPA+CLINIC

failure of some businesses: Service. The way we hold space and time for our clients.

Service is how we communicate care and connection, how we give our attention, build rapport and establish trust with our guests.

It is an impalpable yet ever-so-precious quality, especially in the personal care industry that trades in intimate experiences like self-image, rejuvenation and relaxation; where vulnerability and trust are the foundation to most treatment experiences.

It is the quintessential force that impacts guest spend, rebooking opportunities, client retention and, ultimately, profitability. It’s easy to forget that 100 percent of product and treatment purchases come from only one place – your customer. So the guest experience is key.

A better understanding of client expectations allows for a more targeted and engaged treatment.

Loyalty programs, EDMs and social media marketing et al become obsolete if, when your guest arrives, the experience is lacklustre, or downright poor.

The most dazzling PR comes from the VIP experience delivered with mindful focus and intention. Think of being welcomed to a first class international flight lounge: direct eye contact, an authentic smile, welcomed by name. These are all small but powerful touches.

When people come to your business in the first place, there is generally one

FEATURE

But when we consider that the level of service is how we communicate care, then language becomes a part of that sensory experience. It’s a component that demands thoughtful delivery.

What is your standard for welcoming guests? Does the receptionist stop what she is doing and welcome guests before asking about their appointment details?

As therapists, the words we choose can elevate the client journey.

LEARN THE LANGUAGE Are our guests “booked in” and “looked after” or do we use language like, “Welcome to our clinic. My name is Michelle. I’ll be hosting you through your treatment. Today you’ll be enjoying our performance refining facial”?

Great communication enables the opportunity to build rapport. We only ever purchase solutions from people we trust.

Not only does great scripted communication deliver a consistent message throughout your team, it’s also the opportunity where you can define value within your business.

Scripted welcoming procedures and treatment introductions allow you to profile the element of difference you deliver. clear goal: they are seeking an effective solution to a problem.

To prescribe the product and/or service they need to meet the challenge we need to a) understand the issue and b) apply a credible solution. But both are impossible without first establishing credibility and trust.

Which leads us back to the topic of service, the backbone of building rapport.

The hosting experience is the cornerstone of every clinic, spa and salon visit. From the moment the guest arrives we are holding sacred space for their experience.

MINDFUL COMMUNICATION Each touch point needs to be layered with mindful communication that encourages connection and it starts well before the treatment takes place.

The greeting on arrival through to the consultation process are the foundation of the prescriptive process, providing prime opportunities to establish our credibility, create rapport and define the guest’s needs.

If this is done correctly, we are better able to understand expectations and extract their concerns.

This then gives us permission to introduce guests to treatment solutions, after which the home care prescription then becomes inextricably linked to the experience.

Retailing is not the time spent with the client after a treatment. It begins with hosting them through the salon treatment or spa ritual, creating a safe space for them to explore their skincare goals and for us to define our credibility in achieving them.

Service is defined through manners, thoughtfulness, care and courtesy. These are all inexpensive qualities to deliver but difficult to supply on a level that consistently and eloquently represents your brand through each and every team member.

So how do we guarantee a service experience that truly exceeds expectations?

Here are five key practices that I believe underpin the client experience to create the X Factor:

HONE THE SCRIPT When we think about the client experience it’s easy to focus on those more tangible facets – the aesthetics and ambience of their environment, the treatments and products they can feel, the scents they smell – all of which contribute to creating atmosphere.

INNATE SELLING When skincare brands are introduced ambiently at the beginning of treatment the reflection in retail sales is almost immediate.

Is there a standard script to profile each of the professional product brands you represent to beautifully articulate benefits outcomes, luxury and credibility for the client? Can each of your therapists profile the values inherent in your clinic, spa or brand and deliver that value in a clear well worded sentence?

The moment any member of your team answers the phone, transfers a call, greets a guest, confirms an appointment, delivers a treatment or finalises an account, they are defining the value of the business brand for your client through the service and language of each team member.

STAY ON BRAND The way we communicate with our guests and our brand image are inextricably linked. Each team member your guest has contact with is a brand ambassador for your business. Before anyone sees your space, they hear your voice on the phone and the value of your business is reflected in the tone and language you use. s pa a n d cl i n i c.co m.a u | 13

FEATURE

Value is the combined experience the client has with your Spa or Salon. Every sensory interaction determines the quality of the space around her, which she applies directly to her treatment outcome. Using well-scripted language to introduce the spa creates a promise of not only a 5-star environment but also a 5-star experience!

TOUCH POINTS The first step in hosting the treatment is hosting the client. There are so many opportunities to transform a great treatment experience into an unforgettable one with little or no additional cost. Value is the combined experience the client has with your Spa or Salon.

Every sensory interaction determines the quality of the space around her/him, which applies directly to the treatment outcome. How we drape the client, begin and finish our treatments, transition our clients and host our relaxation areas are opportunities to showcase our points of difference.

14 | SPA+CLINIC

TEAM CULTURE

PASSION

Most businesses, when pressed about their service protocols, profile the aptitude of individual therapists.

The real impact of great service, however, starts to gain momentum when we can guarantee consistency and make it about corporate culture instead of individual contributions.

Care should not be limited to how we treat our guests but instead be an extension of how we treat each other within the team.

When each staff member is transformed into an internal client the team starts to see service culture as a value that doesn’t shift standard between front and back of house – an energy that becomes palpable to the guest.

The benefits of creating a strong team culture of care impacts well beyond the guest experience. A happy, more empowered workforce leads to stronger staff retention and more effective job performance. These are all metrics that can be measured on your bottom line.

As experts in our field we sometimes forget that we are charged with the responsibility of the client experience.

It’s easy to be swayed by someone having a bad day or is resistant to your professional advice, but when we use the key elements of service we create a sanctuary of safety that enables our clients to relax in the trusted space we have mindfully created for them.

It is our responsibility to host each element of the treatment experience and be proud of our role as a skin or wellness expert is to embrace the experience, passion and knowledge we have carefully curated over the years and watch our clients see the rewards in their skin, health, wellbeing and confidence.

Finally – remember that it’s easy to track where 100 percent of your sales come from … your customers. * Michelle Reeve is founder and managing director of Waterlily, Australia’s professionally exclusive spa collection of performance skincare and luxury rituals, and the new Spaceuticals natural actives range.

WATERLILYSKONBODYSPA.COM.AU

FEATURE

Are You Strutting Your Stuff Enough?

Great customer service is what keeps people coming back to you again … and again … and referring their friends.

But don’t ever be shy to let clients know what a great wicket they’re on!

By Jay Chapman*.

W

hat sets your salon, spa or to achieve the desired global colour. clinic apart from any other To prevent staining, they always in your street, suburb or apply protective oil to the hairline city? As a salon coach, I visit many with any colour deeper than level 6. businesses in my travels and I always Wow! The clients must be ask salon owners/managers: “What is impressed with that attention to Jay Chapman your point of difference?” detail, right? Well, they probably If you’re thinking I’m asking about a full- would be … except they are never told. on salon concept – eg. an express blow-dry There’s what I often find standing bar - you’d be on the wrong track. between salon owners and differentiation – What I’m looking for is a point of difference a reluctance to strut their stuff. in what you do every day in your salon.

Our clients want three main things As aesthetics professionals, we often focus from us: great customer service, a great on the “fluff” – piles of trendy magazines, experience and a knowledgeable expert. state-of-the-art coffee machines, sleek and Generally, we achieve the first two quite shiny waiting areas. While I agree those well. But all too often, we drop the ball on things are important, I want you to consider the third – asserting ourselves as an expert this: What is your point of difference for your in our industry. Even though this is the service delivery? Do you even have one, or is critical differentiator, the thing that can set it the same as the next salon and the next? you apart from competitors and prove your I recently asked a client: What is the value over inexperienced or lazy operators. difference between your global colours So, how do you demonstrate your compared with other salons? She was stuck. expertise? You need to share your secrets!

When we dug a little deeper she identified By that, I mean tell your clients about the that her team always use the correct things you do to care for them. colour in the correct place, only applying Tell them why you choose one product/ permanent colour where it’s truly needed treatment type over another. Explain the and using demis and semis to refresh and techniques and professional tools you use look after the condition of the hair. and show them what they can do at home to She went on to explain that, with some maintain the results as long as possible. clients, her team use three separate mixes It might seem like Beauty 101 to you but 16 | SPA+CLINIC

to them it’s a specialty, a skill they don’t have or understand. It’s the exact know-how your clients pay you for. It’s doing your job.

As an industry, we seem to take our own expertise for granted and forget to share it.

Brainstorm with your team to identify exactly what it is that you do differently.

Here are some ideas, some things you might do as a matter of routine, but not share: No client wants to think their skin or hair is being cared for the same way it was five, 10 or even 20 years ago. But when was the last time you showed a client how engaged and connected you are with happenings in the industry?

Talk about that recent training night you attended or impress them with what you know about an amazing product just hitting the market here or overseas. It could be as simple as creating a buzz around a magazine spread of the latest trends.

Chit chat is a positive part of the salon experience for many clients. Why not use that to remind them why you do what you do and why you’re worth the investment?

You’ll be educating your clientsand creating a loyal relationship.

Own it. Be bold, be professional and strut your stuff for all to see.

Jay is a specialist Zing salon coach.

ZINGCOACH.COM.AU

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EXPO SPECIAL

10 REASONS YOU MUST ATTEND BEAUTY EXPO AUSTRALIA Our premier event for aesthetics professionals is preparing for its best year yet as it returns to its Darling Harbour home in Sydney’s new International Convention Centre (ICCS), August 26-27.

B

eauty Expo Australia is the largest gathering of brands and suppliers in the Australian beauty industry, as well as inspiring visitors with creative education and live demonstrations.

“True to its calling, Beauty Expo Australia will once again be the unmatched hub to explore the latest trends and innovations in the industry,” says Event Director Julia Erben.

“We know how important it is to our visitors that Beauty Expo creates a seamless, enjoyable experience, which is why we are thrilled to be back in Darling Harbour this year at a world-class venue.

“We know our exhibitors are also very excited to be where all the action is, just a stone’s throw from Sydney’s CBD.” If you want to be confident that you’re ahead of the trends and stocking the right brands, you need to be at a major trade show such as Expo, where you can source and experience the latest beauty products, treatments, innovations and equipment.

Shopping around gives you confidence in the brands you already work with or encourages you to swap if you’re not.

It might otherwise not be possible to invest in samples of new stock or equipment unless at a good show that has lots of exhibitors.

Just remember to pack your flats - heels are a no-no for something like this!

20 | SPA+CLINIC

10 REASONS TO ROLL UP 1. G ain knowledge and exposure to new trends, products and resources that are available for your salon, spa or clinic.

Expo is a great way to learn about what’s hot, what’s fading and what your biz needs to have or do right now.

2. Stimulate new ideas and creative ways to support your business despite fluctuations in the economy and other extenuating influences.

3. M eet other business owners, retailers and vendors who you can lean on, learn from and possibly gain business from that you would not otherwise have had the chance to meet had you not attended Expo.

4. L earn what your competition is up to without having to go to great lengths!

Ask yourself how do you compare with your competition and evaluate your strengths and weaknesses to best support your own efforts.

5. Expose yourself to media attending the

trade shows so they know about your business. Make sure your business stands out so that they will remember you.

6. G enerate strategic alliances and most importantly, potential customers. Collect business cards, refer to the directory and use all other outlets provided to you during Expo to create a list of contacts for your files – and your business outreach.

7. Participate in educational seminars, networking events and surveys that only take place at Expo and will expose you to new people, new business and new ways of thinking for your business success.

8. G et answers right away, since Expo allows for immediate communication and easy, accessible outlets of exposure to brands.

9. B ecome better educated so that you can better support your clients and customers by utilising all the resources Expo offers.

10. H ave fun. Yes – have fun. Nothing gives a business owner and his/ her team more energy than a good

Keep up to date with Beauty Expo Australia by …

Visiting: BEAUTYEXPOAUSTRALIA.COM.AU Following: IG: @beautyexpoaustralia Facebook: Beauty Expo Australia Signing up: To Expo newsletters (on the Expo website) Downloading the app: By searching “Beauty Expo Australia” in the App Store

time while working to keep everyone motivated to want to work more!

KEY FEATURES Beauty Expo Australia will inspire visitors with creative education and live demonstrations, as well as hosting the Face2Face Makeup Awards and the Australian leg of the internationallyrenowned Nailympia competition, recognising extraordinary creative talent in makeup and nail artistry, respectively.

Popular show features will return in 2017, including the HUB demonstration stages – for Anti-Ageing, Makeup, Grooming and Nails - as well as a stellar line-up of experts from across the spectrum for education workshops and presentations.

Beauty brands already confirmed for the event include Architects of Skin, Athlegen, Bestow Beauty, Bodyography, Cherry Blooms, Clairderm Medical Aesthetics, ClinicalPRO, Cutera, Dermalux LED, Embody Health & Beauty, Firm.n.Fold, High Tech Laser, France Medical, Image Skincare, InSkin Cosmedics, International Beauty Supplies, Kosmedical, Murad, Observ, Payot Paris, Pure Fiji, Sunescape, Syneron Candela, Global Beauty Group, The Therapists Towel, Ultra Aesthetics, Universal Aesthetics (Pevonia), Uspa, Vanessa Megan Organic Skincare, Youngblood Mineral Cosmetics … and many more. (For more details re exhibitor highlights, see Page 22).

TOP EDUCATION Professionals will have access to three new education passes this year, providing huge value and improved accessibility to the event’s seminars.

The Business Pass allows access to up to 11 sessions focusing on business for salon owners and managers, while the Professional Skills Pass will allow access to

up to nine sessions focusing on techniques in makeup artistry and grooming.

The Dermal/Anti-Ageing Pass has been created especially for those interested in dermal therapy, with access to up to seven sessions on anti-ageing and skincare.

Celebrated experts from Australia and around the globe will bring their insights to Beauty Expo Australia, including US makeup artist Donna Mee. Donna will present a business session on common mistakes made in the beauty industry and how to avoid them; as well as a professional skills session on gamechanging makeup tips.

Donna runs a popular makeup academy in the US and her resume of celebrity clients includes Cindy Crawford, Rachel Hunter and Raquel Welch; as well as designers like Christian Dior, Tommy Hilfiger and Valentino.

With demand for stylised brows continuing to surge, Beauty Expo has lined up some of the best brow educators for professionals to hone their skills in brow techniques.

Singapore’s renowned David “Brow” Zhang will come to Sydney for a workshop in micro-blading feather stroke and ombre brows, while Australian brow artist Jazz Pampling and business coach Faye Murray will bring their Business of Brows hands-on workshop to Expo, following a successful Melbourne showcase.

Jazz will also teach a session on how to perfect skills with shaping and styling men’s brows, and a session on beautiful brow colour.

For those interested in broadening their skills with nails, Young Nails will bring global educators to Expo for a four-in-one workshop.

Director of Global Education Tracey Reierso and President Greg Salo will show attendees the latest designs during a two-hour session covering acrylics, highperformance nail polish, one-step gel and a powder coat system.

Boutique spa quality products labelled with your branding

Natural & Exclusive

Your Own Unique Formulas High Quality & Affordable

Retail & Professional Sizes Made by Industry Experts

Luxuryorganic Gluten, Dairy & Palm Oil Free PREMIUM BASES AROMATHERAPY | THERAPEUTIC

FREE FROM NASTIES RESULTS BASED | SKIN SPECIFIC

BRAND YOUR product with integrity

Talk to us about your vision hello@beautyfullblends.com Aphra 0406 672 722 Jody 0411 310 236

EXPO SPECIAL

Lorna Evans

Justin Herald

Rae Morris

Other firm favourites will return to Beauty Expo Australia 2017.

Celebrated makeup artist Rae Morris will bring her Intimate Date With Rae workshop to Sydney for the first time, following its success in March at Beauty Expo Melbourne.

The workshop is available to just 12 people who can ask Rae their questions about business, beauty and how to make their own success as a makeup artist.

“Come along to ask me anything you want to and I’ll be able to answer you from the heart – it was a really constructive and rewarding workshop in Melbourne so I’m really looking forward to bringing it to Sydney makeup artists too!” says Rae. With demand for stylised brows continuing to surge, Expo has lined up some of the best brow educators

Jazz Pampling

Julie Piantadosi

for professionals to hone their skills in brow techniques.

For skincare professionals, Sarah Hudson will be teaching skin therapists how to harness the rapidly rising male market in a session focusing on the skin men want and how you incorporate this into your clinic.

Dawn Clifford will speak on the business potential of peeling services, and Janine Tait will share her insights on the Slow Beauty movement and dermanutrition.

Speaker and educator Gay Wardle will present a session on hormones and anti-ageing, as well as a session on how to treat the five most common skin conditions today.

For salon, spa and clinic owners and managers, Expo has a fantastic line-up of business educators for 2017 including business guru Julie Piantadosi, who will

Tracey Reierson

Greg Salo

bring two new sessions to Sydney; branding specialist Ed Kirk; Lisa Conway with her expert salon advice; and business coach Cherie Stokic, of the award-winning Reach Your Summit team.

Trade professionals will have access to three new education packages this year, providing huge value and improved accessibility to the event’s seminars: The Business Package will allow access to up to 11 sessions focusing on business for salon owners and managers, while the professional skills package will allow access to up to eight sessions focusing on techniques in makeup artistry and grooming.

The Dermal Package has been created especially for those interested in skin therapy, with access to up to eight sessions on anti-ageing and skincare.

EXHIBITOR HIGHLIGHTS

Take your salon, spa or clinic to the next level with the latest and best the industry has to offer. Standout stands at Beauty Expo Australia 2017 Architects of Skin: Stand B149

that topical skin solutions just weren’t achieving the results she or her clients wanted. This led the beauty therapist and nutritionist to start to focus on treating her client’s skin from the inside out, treating the entire body as one organ, rather than just treating the symptoms.

Her "slow beauty" holistic approach works to eliminate toxins efficiently for glowing, healthy skin in supplements that come in oils, powders and herbal teas.

Developer and distributor of a range of advanced aesthetics products to the aesthetics and medical industry. These include the da Vinci growth factor range for professional and home use. Formulas contain five growth factors for intense anti-ageing wrinkle treatments. Also Fillerina, an HA-rich dermo-cosmetic filler and treatment for home use.

Athlegen: Stand B143 Athlegen is a world-leading Australian designer, manufacturer and distributor of massage and treatment equipment.

Its focus is therapy delivery technologies enabling practitioners to deliver stress-less health outcomes for their patients.

22 | SPA+CLINIC

Bestow Beauty: Stand F100

Bodyography: Stand G147

Beauty isn’t just skin deep and Bestow Beauty follows a philosophy of skincare made up of exquisite rituals and functional foods created to support inner health and outer beauty. Founder Janine Tait realised after a long career as a dermal therapist

A boutique professional makeup line, conceptualised and manufactured in the US, Bodyography Professional Cosmetics offers weightless mineral-based makeup with clean ingredient lists and sleek and simple packaging. Products are infused with skincare

beyond beauty: pure science

DNA Renewal: THE FOUNDER Dr. Ronald L. Moy, renowned scientist, researcher, dermatologist, and cosmetic surgeon, has dedicated his life’s work to understanding the impact of photo damage skin’s health and ageing.

Today, DNA Renewal marks the culmination of his passion to create a clinically proven regimen that effectively helps repair photodamaged ageing skin.

EXPO SPECIAL

balms, massage stones, seated equipment, table linen, bolsters and cushions, in fact everything you need to make your life as a therapist easier and your clients more comfortable.

France Medical: Stand C125 The company offers a large range of equipment including IPL devices, LPG Endermologie, Bloomea Macro-exfoliation, the latest LED system from Italian brand Tuenda and their new Alliance body slimming and contouring system (see Spotlight, Page 74). The France Medical team based in Brisbane, Sydney, Melbourne, Perth and Auckland, is dedicated to outstanding customer service. benefits such as fruit and plant-derived vitamins and antioxidants. Bodyography also offers vegan and gluten-free products.

ClinicalPRO: Stand AA134 For over 30 years, ClinicalPRO has been a leader in the medical and beauty industry with innovative equipment tailor-made for a business’s needs. ClinicalPRO offers continual education with training workshops and advanced certification courses throughout Australia, such as Advanced IPL, Laser Radiation Safety Officers and Clinical Therapist Certification. The company has produced an outstanding “naturaceutical” skincare range from totally natural sources with results-guaranteed ingredients such as plant stem-cells, plant haemoglobin, copperpeptides and Epidermal Growth Factors help to increase cell production, even out skin tone and assist in telomere protection for extension of skin cell life. Its aesthetic device portfolio includes Clinical: UltraSkin HIFU, Skin Clear, Bellalux LED, and Nd YAG Long Pulse.

Cutera: Stand A111 In 1998, veteran laser and optical engineers founded Cutera, and that original spirit of innovation drives the advancements that pioneer for medical aesthetic practices globally. Cutera devices address a wide range of face and body medical aesthetic applications, with results that drive patient satisfaction and practice growth. This year at Expo the Cutera spotlight is on their new generation truSculpt 3D permanent fat reduction and body sculpting technology and

Dermalux LED Phototherapy: Stand E100 Multi-award winning Dermalux Tri-Wave 24 | SPA+CLINIC

LED is a leading, non-invasive treatment that harnesses the power of light for visibly radiant, rejuvenated and refined skin. Voted Treatment of the Year at the prestigious UK Beauty Awards for four consecutive years, it combines clinically proven wavelengths of light (Blue 415nm, Red 633nm and Near Infrared 830nm) with latest generation technology to deliver safe, effective results for a wide range of skin conditions without discomfort or downtime. Dermalux can deliver all three scientifically proven wavelengths at once, or separately, depending on the treatment prescribed. This means results can be achieved 3x faster and more effectively.

Embody Health & Beauty: Stand C155 From head to toes Embody Health & Beauty has something for everyone, eg: • Dermatude FX100 anti-ageing device (See Spotlight Page 74).

• L ava Shells - natural polished shells heated with a biodegradable activator to warm up all types of massage.

• PerfectSense Paraffin allows you to offer clean, hygienic and blisssfuly relaxing hand and foot therapy without mess or contamination risk.

• Podiatrist-formulated Dr’s Remedy enriched nail polish and nail treatment products for healthier nails. Brilliant colours, 7-free formulation.

• Beauty beds and chairs.

Firm.n.Fold: Stand A132 Australia’s principal provider of massage equipment, Firm.n.Fold has over 30 years of providing innovative, affordable, reliable, quality products to the natural therapies industries. Much more than just massage tables, the extensive range includes massage oils and

High Tech Medical: Stand C111 For over 15 years High Tech Medical has been assisting medical and aesthetic practitioners in Australia and NZ select high quality technology that can deliver nonsurgical and minimally invasive treatments from reputable manufacturers in Europe and the US. They also support their brands and clinics with marketing and PR support.

Image Skincare: Stand E106 Developed and formulated in the US by internationally recognised chemists working with a board of physicians, Image Skincare offers product ranges with powerful ingredients to target wrinkles, sun damage, acne, rosacea and stressed skin and more, helping clients to Age Later. Image utilises innovative formulas, from using the highest percentages of active ingredients to seeking out the latest advancements in anti-ageing, balancing, hydrating and illuminating skincare technology.

InSkin Cosmedics: Stand B135 This entrepreneurial Australian company offers a one-stop Skin Workout™ for all serious medical aesthetic clinics and practices, distributing cosmedical brand O Cosmedics, Ginger&ME, Eight Brook, and micro-dermal needling concepts Dermapen3, Dermapen Cryo, Tattoff and

For your beauty & health equipment

DermapenWorld. A key portfolio is Viora medical devices (sold in 65 countries) that include microdermabrasion, mesotherapy, multi-frequency RF, skin tightening, fractional, Nd:YAG and skin resurfacing, as well as the PhotonSmart LED.

The warmth of the tropics in the palm of your hand

They’re back!

Self-heating, beautiful, natural shells Perfect shape for all types of massage Hygienic, continuous heat

International Beauty Supplies: Stand J117 IBS has been importing and distributing international brands of nail and beauty products to the professional beauty market throughout Australia since 1988: think OPI and Faby nail products, Anesi skincare, Blinc Cosmetics. IBS is managed by a team dedicated to ensuring the highest level of service, support and education to the professional beauty market and training schools. There is a network of trade distributors authorised to stock and sell various IBS products and to ensure the same service and support to the beauty professional around the country.

PerfectSense Paraffin Treatment

With anti-oxidant Swiss Apple Stem Cell + Aromatherapy.

No tubs, no mess, no infection risk.

Perfect hygiene, perfect temperature, perfect skin.

Murad: Stand A131 Murad is a star of the LA skin scene, trusted in the world’s most prestigious spas and salons for more than 25 years and now available in Australia. The sophisticated high-performance product collections are created by legendary dermatologist Dr Howard Murad, whose experience in dermatology, pharmacy and pathology give him a unique ability to formulate and test products. Murad Method Facial Service seamlessly links professional with retail.

Observ: Stand A110 Many skin conditions that surface in time originate from the deeper skin layers and are difficult to diagnose with the human eye. The OBSERV skin analysis and diagnostic device exposes those conditions by using a patented skin fluorescence and polarised light illumination technology.

The consultative analysis begins on your Apple iPad with a client sitting alongside you. Within 25 seconds you will have a set of six coloured multi-dimensional clinical

Bye Bye fillers, injections & plastic surgery!

Dermatude. The 100% natural, anti ageing treatment.

Direct visible results!

META THERAPY

The latest innovation in the beauty industry for 3 Skin rejuvenation 3 Hydration 3 Skin improvement 3 Restoration

Visit us on Stand C155 at Beauty Expo Australia 26-27th August 2017 For more information call 0466 727 629 or email info@embody.com.au or visit embodybeauty.com.au or dermatude.com /EmbodyBeautyEquipment

/DermatudeAustralia

EXPO SPECIAL

images of your clients’ face provided by OBSERV’s digital technology. It instantly reveals skin conditions, allowing you to propose targeted treatment programs and products to future-proof their skin.

Payot Paris: Stand A125 Payot product performance is always proven by clinical studies carried out under dermatological control. The active ingredients are drawn from within the environment in which they thrive, be it nature or biotechnology. Their skincare ingredients, most of them patented, have been carefully and meticulously selected for absolute effectiveness.

Pure Fiji: Stand G106 For centuries, South Pacific and Fijian islanders have used a balanced blend of pure coconut and drift nut oils infused with flower extracts to nourish, hydrate and beautify skin and hair. Today Pure Fiji combines the best of these traditional blends with advanced technology, to create an extensive collection of natural bath and body care products including hydrating body oils, creamy coconut lotions, all-natural handmade soaps and fresh sugar scrubs. The organic oils are cold pressed at the source to retain the integrity of the oil.

Sasy n Savy: Stand C153 Established in 2003 in Sydney, Sasy n Savy is a manufacturer of natural skincare and wellbeing products for face, body and hair.

All products contain ingredients derived from 100 percent natural Australian sources and are high in vitamins, antioxidants and nutrients including Kakadu Plum Extract, which is the richest form of Vitamin C in the world, Bearberry Leaf Extract (a strong antioxidant) and Wild Rosella Flower Extract, high in natural protein and nutrients.

Sunescape: Stand D101 Born in Bondi,Sunescape Tan is a professional sunless tanning range, including an in-salon spray tan solution 26 | SPA+CLINIC

and a complementary at-home retail range for clients to be beautifully bronzed 24/7. Sunescape offers a range of natural looking shades plus a certified natural DHA formula that enhances, firms and nourishes skin with powerful natural ingredients.

Sunescape is recognised for its signature coconut vanilla scent and tropical style in addition to being alcohol, paraben and cruelty free.

Global Beauty Group: Stand A139 GBG’s extensive equipment range, flexible financing and personalised customer service for business of all sizes ensures each and every client feels they are receiving the very best the industry has to offer. You will receive honest business advice and ongoing service and support when investing in the field of beauty equipment, body sculpting and anti-ageing services.

The Therapists Towel: Stand D146 Tired of folding towels and finding the face hole too bulky and uncomfortable, Canberra massage therapists Maria and Mel started playing around with new designs for a towel.

Many hours at the sewing machine and prototypes later they had the perfect solution - a towel that you simply throw onto the table, no bulkiness and face hole support that feels like hands cradling your face.

Ultra Aesthetics: Stand B118 UA supplies state-of-the-art devices for anti-ageing and non-invasive enhancement, in addition to the latest dermatological products from around the world, supported by a team of highly skilled clinical aesthetic nurses, business development managers and engineers who work closely with clients to provide in-depth device and product training. Devices on show at Expo inlcude Ulfit portable face lifting and body contouring system (see more in Spotlight, Page 74).

Universal Aesthetics (Pevonia): Stand A103 Pevonia’s most powerful ingredients come from the safest source … nature.

For nearly three decades, Pevonia has been the skincare brand of choice for the finest spas and professional skin therapists worldwide. By uniting the latest in advanced manufacturing and delivery systems, Pevonia delivers superior results and radiant skin to every skin type with

award-winning collections for face, body, sun protection, teens, men and more.

Uspa: Stand C113 Uspa was born in 1995 in Melbourne with the desire to create a holistic spa experience that would restore and rejuvenate the entire being. Developed and trialled in its own flagship day spa to ensure efficacy, Uspa’s harmonious blends nurture the skin and the spirit, promote health, vitality and radiance.

Uspa skincare is formulated with naturally active botanical ingredients, is 100 percent Australian made and proudly cruelty-free.

Vanessa Megan Organic Skincare: Stand D154 Every product in this Australian range is designed to meet the uncompromising standard of this statement: “You should never put anything on your skin that you wouldn’t eat.” According to founder Vanessa Megan: “We won’t eat chemicals and we won’t eat mineral oils, parabens, PEGs, artificial preservatives, colours or fragrances and we certainly won’t feed them to you through the skin.” Vanessa Megan Skincare range has been designed selecting certified organic ingredients with nourishing, rejuvenating and revitalising properties applying aromatherapeutic knowledge.

Youngblood Mineral Cosmetics: Stand F106 For more than 20 years, Youngblood has provided makeup solutions for women to dramatically improve the look of their complexions and conceal a plethora of skin problems and concerns, projecting a vision of clear, radiant, healthy skin. It is a premier mineral cosmetic line available, due to the luxury formulation, ideal milling process, and chic, upscale look and packaging.

From the first application, you’ll notice the incredibly silky feel, and a polished, natural finish, unlike any other makeup you’ve ever tried. Clean and lightweight, it allows your skin to breathe and is non-comedogenic.

The most exclusive technological jewel for your skin.

The fusion of science and luxury in a unique sensory experience.

SEE THE RESULTS FOR YOURSELF

CALL 1800 55 45 45

As seen in H Payot w arpers Bazaa r ant to s end YO & Vogue maga U New z Custom ines ers

EVENTS

COUNTDOWN TO COSMOPROF ASIA With a record-breaking attendance in 2016, the beauty industry mega tradeshow returns for its 22nd edition from November 14-17, spread over two venues in happening Hong Kong.

E

very year Cosmoprof Asia welcomes tens of thousands of global attendees for days of international networking and beauty innovation under Hong Kong’s famous shining lights – and it’s getting bigger and better all the time.

A powerful networking as well as sales opportunity for aesthetics and wellness industry professionals, in 2016 it attracted 76,818 visitors from 129 countries and 2698 exhibitors travelled from far and wide (but especially the Asia Pacific region) to showcase their wares. But 2017 is poised to be the biggest yet.

“We were inspired by the innovative products and services on display and the high calibre of our exhibitors once again drew in buyers from all around the world,” says Alice Suen, Cosmoprof Asia Event Director. “We look forward to an even more important event this year.”

With a theme 1 Fair, 2 Venues, the event is a cross-city affair.

For the many international visitors, Cosmoprof Asia starts as soon as they step off the plane, with signs pointing them to the first airport-adjacent venue, AsiaWorld-Expo (November 14-16) for the Cosmopack cosmetic packaging extravaganza.

This venue is focused on the production side of the industry, including the latest innovations in every aspect of cosmetic packaging imaginable, machinery, raw materials and private label lines.

“We aim to reinforce the brand identity of the entire supply chain and create new business opportunities for our customers”, says Enrico Zannini, Director of Cosmoprof Worldwide.

A section at the Cosmopack Asia will be dedicated to ingredients, fragrances, testing lab equipment and regulatory solutions. It aims to be a networking and sourcing platform for formulators, R&D personnel, business development and marketing professionals.

30 | SPA+CLINIC

Moving further into the city, the Hong Kong Convention and Exhibition Centre (November 15-17) will host exhibitors of innovative brands and cutting edge finished products ranging from cosmetics and toiletries, natural and organic skincare, to beauty salon, hair salon and nail and accessories.

There will be an abundance of all things eco-friendly, Halalfriendly and wellness-focused.

While Cosmoprof is the go-to beauty destination for Asia, it showcases the international aesthetics and wellness industry, with dozens of countries and their brands represented.

It has proved to be a gold mine for Australian exhibitors, whose products are enthusiastically embraced by international scouts/ buyers, as as well as an Aladdin’s Cave of new ideas and products for implementation on home turf. Other features include:

The Cosmoprof Awards A jury comprising international beauty experts, bloggers and top beauty brands will select the winners for the most outstanding accomplishments in beauty. They recognise achievements in packaging, design and formulation and celebrate the most impressive finished products.

Cosmotalks An immersive experience, Cosmoprof Asia offers a broad range of educational seminars. Presentations will cover packaging innovation, ingredients and formulation. The schedule is also peppered with smaller sessions discussing sustainability and technology.

COSMOPROF-ASIA.COM

A new era of luxury performance skincare Combining the best of nature and science to create beautiful skin

Transforms your clients’ skin the very first time they use it Become a stockist now and your clinic will be listed in Vogue, Marie Claire and Harpers Bazaar.

Call us on 02 8544 8008 for more information and a free trial kit Visit www.lunicolaboratory.com to view the full product range

SHOWCASE

Ye Olde Bell’s Spa Vision

In 1650, the builders of the English farmhouse, now known as Ye Olde Bell Hotel, would never have been able to imagine what the home would become 400 years later. The grand old building has bedded down, fed, nurtured and entertained stage coaches, highwaymen, cavalry, battalions, royalty, celebrities, the first cars, film crews and many a traveller.

A grand olde dame fully deserving her very grand new spa.

32 | SPA+CLINIC

hough only opened on July 1st, the multi-million pound Spa at Ye Olde Bell in Retford, England, is already regarded as one of the finest spa and wellbeing experience in the UK. The 1600 sqm new build over two f loors, designed by spa and wellness specialist Spa Vision, accommodates up to 60 guests simultaneously as individuals, couples or groups.

T

Ground Floor

The Guest Journey

First Floor Facilities

On arrival, reception supplies the mandatory robes to be worn throughout the spa stay. An adjacent extensive retail area maximises sales opportunities and an additional revenue stream F&B offering, allows lunch and dinner to be incorporated into packages.

The Treatment Suite comprises four single and two double rooms. The RasulÂŽ and Sabbia Med (Sunlight Therapy Room) are also located here along with relaxation rooms and a beauty salon. The salon offers internal and external access for non-robed clients, hair services and express treatments.

The Thermal Suite is a communal spa area based on the European bathing model where guests move from experience to experience, each offering a different wellbeing benefit.

Time spent in the area by guests varies from 2-4 hours. Over 100 guests a day could comfortably use the space., even more with evening twilight packages. Usage levels are controlled via a software booking system.

Hydrotherapy A heated indoor / outdoor relaxation pool incorporates therapeutic jets and is positioned adjacent to two relaxation areas.

Temp/humidity – approx 35°C Experience time* – up to 20 mins

Steambath

Heated Loungers

A mosaic covered room with curved seating and soft lighting is a classic warm steam experience with high humidity and natural aromas such as eucalyptus, to invigorate and deodorise.

Temp/humidity – approx. 45°C and 100% humidity Experience time* - up to 20 mins

Ergonomic, mosaic heated loungers allow enjoyment of the outdoor area all year round.

Temp/humidity – up to 35°C Experience time* - no set time

Shower Walk

SnowBliss Providing the perfect body cooling quota between warm experiences, the guest selects from gentle snow to a powerful snowstorm, complete with lightning and gusts of wind.

Temp/humidity – ice/snow cold Experience time* – approx 30 seconds

Footbath Soothing and refreshing, the guest selects the temperature, the bath fills and the jets get to work. The footbath auto drains and disinfects between guests Temp/humidity - cold to warm Experience time* – 5-10 minutes

A sequence of experience showers offers a variety of temperatures, coloured lights and sound effects to warm and cool the body.

Showering between warm and cool experiences is highly therapeutic.

The Shower Experiences: • Warm tropical rain ca. 39°, amber illumination, sound of paradise birds.

• Cold rain, mint/alpine green illumination, sound of an alpine creek • Warm summer storm ca. 39°, red illumination, sound of a thunder storm • Cold mist, blue illumination, sound of a sea breeze. 3 pc cold side nozzles on both sides • Bucket shower at end, where the guest can release cold water onto themselves Temp/humidity – various Experience time* – walk through experience

s pa a n d cl i n i c.co m.a u | 33

SHOWCASE

Herbal Sauna A low-level humidity, temperate sauna uses steam infused herbs to fill the air with natural aromas and warms the body in preparation for warmer experiences. Two high forester seats* provide additional warmth. Two glass walls overlook the spa garden and pool.

Temp/humidity - 45-60° C & 30-50% relative humidity Experience time* – up to 30 mins

Swiss Pine Sauna Treatment Rooms Luxurious rooms feature premium heated treatment tables by Living Earth Crafts.

34 | SPA+CLINIC

A dry intense heat classic Finnish Sauna. The Swiss Stone Pine cladding (Queen of the Alps, growing at a higher altitude than any other tree in the world) releases a distinctive pine essence.

Temp/humidity - 85 – 105° & 3 – 8% relative air humidity Experience time* – up to 15 mins

Sabbia Med ® A deeply relaxing, uplifting and fun light therapy experience, with aromatherapy and music, provides year round sunshine. Guests lie on warm sand whilst over 30 minutes the room goes from darkness to sunrise, to intense sunshine and back to sunset. Low levels of UV release vitamin D, whilst specialised lamps alleviate SAD (Seasonal Affective Disorder). Sabbia Med ® treatments are therapist free, great in packages, for small groups or those not keen on actual treatments, many fall asleep.

Temp/humidity - 30°C - 32°C Experience time* - 25-40 mins

Salt Cascade Guests relax on comfy loungers or on a heated bench while therapeutic concentrated brine (21%) salt particles are released from the dramatic, evolving salt cascade feature.

Temp/humidity – room temp.

Experience time* – no limit

Stonebath®

Rasul ®

A theatrical wellbeing experience loved by men and women alike, a basket of mineral stones, are heated up to 400° C in an oven which opens every few minutes, the basket is lifted dramatically into a cauldron of cold water producing steam to warm the room. Minerals release from the stones, further enhancing the guest experience, The peaks and troughs of heat and humidity create a very warm yet comfortable experience.

Temp/humidity - 50°C - 70°C & 3070% humidity Experience time* – up to 25 mins

Up to four guests enjoy a memorable ceremony, being covered in muds and crèmes whilst steam, warm seating, music and aromas fill the air.

Great for groups, friends and couples.

When guests are seated a therapist activates the experience. Guests are instructed on how to apply the muds themselves or therapists can assist. An automatic cleaning program assists with operational efficiency.

Temp/humidity – changes during programme from 38°C - 45°C & 30100% humidity Experience time* – up to 45 minutes Rasul ® is a registered trademark.

This Rasul ® was custom designed for Ye Olde Bell.

YEOLDEBELL-HOTEL.CO.UK SPAVISION.COM

s pa a n d cl i n i c.co m.a u | 35

REJUVENATE & SOOTHE

POST INVASIVE TREATMENTS

NATURALLY

g n i s U

EXTREME POLAR TEMPERATURE

The latest science proves that HEAT shakes the cement encasing the skin cell, exposing a fresh cell membrane.

The body reacts to this trauma, flooding the vulnerable cell with nourishing collagen. ICE causes the blood vessels to contract and then dilate, pulsing oxygen and nutrients into the skin cells.

The body’s nourishing reaction to extreme heat, followed by its TM anti-inflammatory response to ice creates a rapid and super natural healing system for skin cell regeneration.

CRYO ICE CUBE TREATMENTS TM

Vanessa Megan presents break through science in natural skin refining

Intelligent science meets next generation organics with award winning Cryo Ice Cube treatments. Using Extreme Polar temperatures to innovate the absorption of potent plant based formulations is a global and Australian first. Featuring icy serums, designed to super charge skin cell regeneration by plunging the skin’s temperature to activate the body’s natural healing system. Pumping anti inflammatory oxygen to the skin, while absorbing potent anti inflammatory ingredients. Sydney Beauty and Dermal Institute case studies have proven these ice cube serums deliver instant results when applied directly after heating the skin with invasive clinical treatments.

BEST RESULTS: Immediately post invasive clinic procedures such as IPL, Microdermabrasion, Laser, RF, Superficial Peels Add on to existing facials and treatments Stand alone DIY treatment The centre piece of a superior and natural 4 step skin resurfacing treatment

SOOTHE: CRYO REVIVE

ANTI-INFLAMMATORY ICE CUBE TREATMENT RECOMMENDED POST: Immediately post treatment and for the first 3 days following treatments: Micro Dermabrasion, IPL, Superficial needling, Laser, RF. ADD ON: Post extractions, facial hair removal, waxing, swelling.

SKIN TYPE: Sensitive, younger or combination skin.

INGREDIENTS: Aloe Vera, Cucumber, White Tea. BENEFITS: Calming and cooling.

REJUVENATE: CRYO FACELIFTTM

HYALURONIC ACID ICE CUBE TREATMENT RECOMMENDED POST: Home maintenance 4 days following invasive treatment.

ADD ON: Maximise anti-aging effect of facial treatments.

SKIN TYPE: Dehydrated, dry, prematurely aged.

INGREDIENTS: Hydraluronic Acid, IBR Dormin, Gotu Kola, Quangdong.

BENEFITS: Rich, plumping and hydrating.

REFINE: FIRE & FROSTTM

SPA OR MAINTENANCE RECOMMENDED TREATMENT: Simple 4 step process designed to heat the skin with potent Vitamin C and plunge the skin temperature with cryo ice cube therapy.

Easy application. No downtime. Instant results.

MAINTENANCE: Superior spa treatment or DIY home care between clinical treatments.

SKIN TYPE: Dehydrated, pigmented, prematurely aged.

INGREDIENTS: Yoghurt enzymes, High potency Vitamin C, Hyaluronic Acid.

BENEFITS: Reducing appearance of fine lines and wrinkles. Boosting radiance.

Firm and tighten the skin during pregnancy. Strengthening skin prior to invasive procedures.

APPLICATION: Each 8ml cryo serum must be frozen prior to use.

Press ice cube out. Insert the ice cube into the supplied muslin cloth.

Apply to face, neck and décolletage in circular motions.

TRIAL THE CRYO ICE CUBE TREATMENT Beauty Expo, Darling Harbour: August 26 & 27, 2017 Booth D154 (opposite the Make up stage) For more information or for a no obligation consultation: +612 9568 5264 info@vanessamegan.com

Before

After one application of Cryo FaceliftTM

100% NATURAL 100% CERTIFIED ORGANIC

BUSINESS

GET I CONNECTED

TO KEEP AHEAD

Some of the best education and training you can get to keep your salon, spa or clinic ahead of the rest is free, from your very own suppliers. And it’s fun; a great way to network and share insights with industry peers. David Whyte, Asia Pacific Global Educator for Murad clinical skincare, explains.

38 | SPA+CLINIC

n this uber-competitive aesthetics marketplace it is so important for a brand to give its clients every possible edge to keep their clients not only satisfied but truly excited, while driving overall business growth.

This needs to go beyond standard training in products and treatment protocols - regular education seminars and networking events provided by a supplier is becoming a very necessary (as well as enjoyable) aspect of service.

As a clinical skincare innovator, Murad is continuously improving its formulations through technology, so it’s vital to give our clients (and thus their clients, the end consumer) access to up-to-theminute developments and advice in the skincare and retail space.

Being at the cutting edge enables a brand to build a strong, loyal customer base and for those customers to engender “It’s important for any business to stop and ask itself why they are doing what they are doing.

“Simon Sinek [British/American marketing consultant and motivational speaker] has a fantastic Tedtalk on The Why of Selling.

He talks about how every business knows what they do, some businesses know how they do it but most businesses do not know why they are doing what they do.

Murad believes it’s important to keep the beauty industry here in Australia up to date with the ever-changing landscape of new products, technology and ideas to better service our clients and truly give them the solutions to their needs.

At the end of the day why are we in this business?

The first in our series of education events was Proven Protocols for Retail Results’, held at the QT Hotel in the heart of Sydney in late June.

BUSINESS

“It was designed to remind participants – 10 hand-picked salon, spa and clinic owners/managers and therapists - of the basics of retailing, as well as inspiring them to incorporate both new and tested protocols into their offering.

The session proved that when clients see homecare as integral to their skin health, they begin to notice longer-lasting results from their in-salon treatment and keep coming back for more! Homecare products are just as important as the treatment itself.

We all go to the dentist every 6 to 12 months to get a professional clean but if we didn’t clean our teeth twice a day and floss between visits we wouldn’t have tooth left in our heads!

Why should skincare be any different? We need to look at skincare as health care.

The key thrust of the evening was to not only share some of my 20year experience in the business but to show the market what Murad has developed over its 25 years that are proven protocols for success.

The space at the QT (The George Room) was perfectly positioned to host 10 hand-selected attendees who were treated to delicious canapes and drinks while I shared a brief overview of the Murad brand.

Then I presented the latest research into the art and science of retailing – it was rewarding see everyone furiously note-taking throughout, and that each attendee went away with at least one actionable improvement for their own business.

The intimate environment of the George Room enabled attendees to be comfortable sharing their personal skincare journey, highlighting the validity of my favourite retail secret - increasingly so, people are engaged by a story!

Discussions after the session were very animated and positive.

For some it was a reminder that retailing is an essential part of their clients’ skincare plan, for others it was an Ah Ha! moment arming them with the practical tools on how to do that.

For some of us, “selling” can be scary and intimidating, but we need to remember we would be doing the client a disservice by not recommending home care products.

As Murad is new to the Australian market we want to create brand awareness so we can share Dr Howard Murad’s legacy. These education nights allows us to do this.

We have a further two education events scheduled for 2017, in September (theme – Blemish) and December (Youth Building), at the same venue that proved such a great success.

ABOUT MURAD Murad was created a quarter of a century ago by legendary LA dermatologist Dr Howard Murad, whose rare breadth of experience in the fields of dermatology, pharmacy and pathology brings him a unique ability to formulate and test products, launching only the most efficacious of those.

Perhaps most notably, Dr Murad pioneered the use of glycolic acid for cosmetic benefit.

Connected Beauty is Murad’s philosophy to initiate the cycle of healthier skin and greater wellbeing. This philosophy includes a seamless link between topical product application and lifestyle recommendation, amplifying results a client sees on their skin.

The signature Murad personalised consultation process was pioneered by Dr Murad over 50 years ago in his practice and is designed to address multiple skincare goals for each client, generating improved skin and retail results.

MURAD.COM.AU

BUSINESS

What your business needs to know about sexual harassment An apprentice hairdresser was recently awarded $30,000 in compensation after his complaints of victimisation and harassment were substantiated by the NSW Civil and Administrative Tribunal. Michelle Blewett* explains the red flags to watch for in your business.

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young male apprentice hairdresser has been awarded $30,000 in compensation after his complaints of sexual harassment and victimisation were substantiated by the NSW Civil and Administrative Tribunal.

While this decision was made in relation to a hairdressing salon, employers in the aesthetics industry at large may unfortunately face similar issues.

“The apprentice had completed just three months’ service. However, the Tribunal found that the harassment and victimisation had a `significant impact’ on him,” says Michelle. She continues: The apprentice submitted that the treatment he received in the salon by both a principal of the business and a colleague were unwanted and unwelcome. He claimed that he was subjected to actions of a sexual nature including unnecessary touching.

Such actions included: • T he principal of the business stroking the apprentice’s palm when he gave him money to purchase goods for the salon • A male colleague requiring the apprentice to hold his hand unnecessarily when he was showing him how to blow dry hair • A male colleague putting his hands around the apprentice’s waist • A male colleague unnecessarily brushing against the apprentice • A male colleague slapping the apprentice’s bottom with a ruler, and attempting to provoke a reaction from the apprentice by stating “You should slap me on the bum. I like being slapped on the bum”.

There had also been spoken comments of a sexual nature including: 40 | SPA+CLINIC

ADVICE FROM WORKFORCE GUARDIAN What are an employer’s legal obligations regarding sexual harassment?

• A male colleague referring to the apprentice as “his bitch” • A male colleague stating that they were “like a gay couple” and “close”, in front of customers These words and actions caused the apprentice humiliation and distress, and exacerbated his depression. The apprentice complained about the treatment, expressly alleging to the principal of the business that it was sexual harassment (as well as complaining of underpayment and bullying).

The responses of the principal included: • R ationalising the behaviour by stating “I’m sorry about what happened before.

Hairdressers are like racehorses. They’re all equal, but they need a pat on the bum to go faster”.

• Normalising the behaviour by stating “I used to work in a restaurant. All the boys used to grab me by my boobs.”

• Terminating the apprentice’s employment The tribunal found that these responses were tantamount to victimisation.

The apprentice was awarded $30,000 in compensation, which needed to be paid by the employer within 21 days of judgment.

An employer may be held to be legally responsible for acts of sexual harassment performed by employees in the workplace under the doctrine of “vicarious liability”.

To avoid liability, an employer must take all reasonable steps to prevent sexual harassment from occurring in their workplace. Such reasonable steps include: Implement an appropriate sexual harassment policy, and communicate its contents to all employees upon induction into the business. The policy should be monitored and amended as necessary.

Take appropriate action upon receiving complaints of sexual harassment, including conducting a thorough workplace investigation.

A workplace free from sexual harassment helps to maintain productive workplace relationships and can improve employee performance.

As demonstrated by the case outlined above, because the apprentice was subjected to sexual harassment at work, and his concerns were not addressed by management, his depression and anxiety was exacerbated and consequently, he could not perform at work.

This particular apprentice has decided to leave hairdressing and work as a barber instead because of his fears about the environment in a hairdressing salon.

The salon has lost in terms of the productive work it could have gained from the apprentice, as well as time and money in recruitment costs.

What should be included in a sexual harassment policy?

We suggest that a sexual harassment policy include the following: • A strong opening statement clearly stating that sexual harassment in the workplace is against the law, and will not be tolerated.

• A clear definition of sexual harassment.

• Specific examples of sexual harassment that may be relevant to the particular working environment. This can include examples of sexual harassment at functions, conferences or off-site trips connected with work.

• A statement of what is not sexual harassment (for example, asking a person at work on a date – once!)

• An outline of the disciplinary action that will be taken if the policy is breached.

• A statement regarding the responsibilities of management and employees respectively.

• An outline of the internal complaints handling procedure, with an assurance against victimisation • Information regarding where individuals can seek help or make complaints.

• Create a harassment-free culture in your business Once compliance is sorted, management can then take steps to create a harassmentfree culture. Some tips to do this include: • Demonstrate leadership on the issue.

As a manager, you have tremendous influence over the company values.

Accordingly, your words and actions should demonstrate that sexual harassment and victimisation are not part of your personal core values.

• Communicate about the problem with staff, in an empathetic and understanding manner. This is key when educating staff about the sexual harassment policy upon induction, as well as when responding to complaints.

• Ensure that all members of the team can approach you openly to discuss such issues. Staff members may not be a party to an incident, but may still feel uncomfortable if they were a bystander.

These staff members need to feel confident to approach you if they see untoward behaviour toward a colleague. * Michelle Blewett is an advisor for Workforce Guardian, Australia’s leading HR and employment relations service for employers. It offers a template anti-harassment policy, and its HR Consultants can provide verbal and written advice on these issues, as well as workplace investigation services if needed. Call 1300 659 563.

NATIVE INSTINCT

Everything “old” can be new again, and again … and again.

It’s the story of history. Just because something is “old” it doesn’t necessarily need to be discarded.

A salutary lesson for pressurised modern mores in business as well as life - and Australian skincare pioneer Uspa is a prime example.

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here is nothing more inspiring than a great success story – whether it be a person, another business or a brand we can learn from.

Even more inspiring is when it has been around for a we can learn from, long time and can reinvent itself and garner renewed, and even more powerful awareness.

A prime example is the “rebirth” of Uspa, born in 1995 to create a uniquely Australian holistic spa experience that delivered a beautiful sense of restoration and rejuvenation.

Over the last three years, these pioneers of the Melbourne spa industry have worked tirelessly to revamp every inch of their offering; from new packaging to revised promotional strategies, they sought to nail down their presence in today’s ultra-competitive market.

“Our inconsistent packaging and sometimes confusing promotional material detracted from our real brand story,” says Lelien Hang, marketing manager, when officially relaunching Uspa’s updated range of products and professional treatments at the QT Hotel in Sydney, in June.

Not only does the upgrade tap into the global eco-luxe market trend, it maintains and capitalises on the quintessentially Australian ethos that has made the brand unique since incarnation.

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BUSINESS

“We have an amazing brand story and products backed by 20 years of experience and a loyal following of clients, so we saw great potential for future growth,” says Lelien.

“Although we’ve done a complete product and brand overhaul we ensured our heritage wasn’t lost, as this is what gives us credibility and builds trust with our consumers.”

Her tips for rebranding based on experience: • Your unique selling point can be key to a successful rebrand, so identify your number one key strength. Focusing on this as a business makes it easier to develop brand messaging that resonates with your target audience. Consider elements that may be confusing that message. “Our key strength is our Australian essence – the brand was born from a vision to create a uniquely Australian spa experience,” says Lelien. “The first ever Uspa treatment involved smoothing warmed native clay onto the body, which was then wrapped in organic cloth. This is still one of our signature and most requested rituals.

Our proudly Australian heritage echoes throughout our brand, from our local manufacturing process to the native botanical ingredients in our skincare.

With this core strength at the forefront, we then analysed every element of the brand to find parts that detracted or confused our brand offering.”

• Truly understand your target audience. By tapping into the mindset of your current customers, you can capitalise on the trends they may be influenced by; both now and in the future. “Today’s consumer is very savvy,” confirms Lelien. “Not only are they looking for products and treatments to help their skin, they are also finding products that connect them back to nature as they seek to improve their health and lifestyle with an holistic approach. There’s clearly a trend and a need for premium

natural products that are active and effective. This is the way we see the market going and we have targeted our recently updated range to meet this need.”

• With your unique core strength in mind, consider all the markets who may value it (outside your current audience.)

SET CLEAR GOALS For Uspa, it made sense to explore overseas markets when re-branding, according the Lelien.

“The Australian essence echoed throughout the brand is not only valued and trusted locally, but in Asia too,” she says.

“Our brand promise and product truth means potential to be at the forefront of both local and overseas markets. Currently we’re focusing on China and Hong Kong.”

Uspa capitalised on including more native Australian botanical extracts such as Kakadu Plum, Lilly Pilly Extract, Wild Plum Harvest and Caviar Lime.

“Our strategy was to emphasise on the core values and improve on them, with elements [such as in ingredients] that moved the brand forward,” she says.

“It inspired many areas from the look and feel of products to our formulations, as well as our brand story.

“All formulations were updated for more innovative and greener solutions. New packaging was designed and sourced and the brand identity was updated.

“We needed to ensure this message was crystal clear – from naming conventions of products to marketing collateral.”

“We had our first appearance of the rebranded skincare range at Cosmoprof Asia in Hong Kong last year, and it was very well received,” reveals Lelien.

“Our local customers and brand partners also love the new look and the changes. The response has exceeded our expectations.”

USPA.COM.AU

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BUSINESS

LA VIE EST BELLE! Highlights of the mouth-wateringly delicious annual Payot Australia incentive trip to Paris for its top clients

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ach year Rita and Clive Smith from Payot Australia reward salon and spa owners from around Australia with a luxury incentive trip to Payot HQ in Paris for reaching their sales targets.

2017 marked the 20th anniversary of this stunning incentive, making Payot one of the few cosmetic companies in Australia to offer such a thing and the longest-running company to offer it consistently.

The year’s itinerary was action-

46 | SPA+CLINIC

packed, as usual, with exquisite meals, cultural activities, free time to shop and explore, as well as an educational visit to Payot Paris head office and a visit to the Payot laboratories.

“After 21 Payot Customer Incentive Paris trips I thought I would have had my fill by now but each year it is something I look forward to more and more,” says Rita, Payot Australia General Manager.

“Our Australian customers are amazing and I wish all our customers

could be on this trip to experience the informative and amazingly fun week we have in Paris.

“This year we experienced all the marketing and new products for the duration of 2017 and a sneak peak at Payot 2018.

“The stunning restaurants, like Café Marly in the Louvre, the trip to the Van Gogh Insitut in the countryside, the shopping outlets and markets are just to name a few things we experienced.

“Most importantly, the friendship

BUSINESS

The Payot Australia winning team do Paris

Exceptional cuisine was enjoyed by all every day

Girls just wann fun at The Bu a have ddha Bar

re ent Marie-Lau Payot presid and Rita un ra -B in on Sim

George Gougoulis gets into party mode

and warmth we experienced having fun in Paris was priceless.

“Thank you to all our gorgeous customers and four Australian team members for the memorable week in Paris. You made it the best ever!”

A LIFE-CHANGING EXPERIENCE “The Paris trip was something that was totally unforgettable on so many levels,” says George Gougoulis, of Glow Health, in Melbourne.

Hands-on training at Payot HQ

“We were exposed to the best that Paris had to offer; from our day at Payot’s new global headquarters, through to dinner at Le Café Marly at Le Louvre where we strutted our style, to experience the world of Van Gogh at Auvers-Sur-Oise, and then our Buddha Bar Party night that had us table-top dancing. Wherever we went, we were enjoying a life-changing experience.

“Our light-hearted antics - from impromptu runway shows to singalongs

The historic church nearby the Van Gogh house

- made for a journey that forever will be etched into the soul and senses. La vie est belle, to say the least!”

Says Ariane Dobler, from The Vogue Room in Bowral, in the NSW Southern Highlands: “The Paris Trip for me is always educational and motivating, being surrounded by inspiring Payot staff and business owners.

“This trip always leads to a better business focus for me when I return and inspiration to new ways of making my clients look and feel great.”

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THE MOUTH-WATERING ITINERARY

Team lunch at Auberge Ravoux restaurant

Sunday, May 14 • Arrive Paris.

• Check in at Hotel St Honoré, a charming establishment on the famous Rue Saint-Honoré in the heart of Paris, that was completely renovated in 2011.

• Evening welcome drinks in the hotel bar.

May 15 • Breakfast at Royal St Honoré restaurant, as there was each morning • Visit Payot HQ for an Education Day • Dinner at Le Cafe Marly, Le Louvre

May 16 and 17 • Free days

May 18 • Visit the House of Van Gogh and Museum at Auvers-Sur-Oise, about two hours’ drive from Paris.

• Lunch at Auberge Ravoux restaurant.

• Party time at the famed Buddha Bar, the ultra-cool Parisian imbibery on the Champs Elysees, a tradition of the annual Payot trip.

May 19 • Breakfast, free day … and departure

Breakfast is served at Hotel St Honore Team Payot HQ welcomes the Australian contingent

... and more training for the Aussie team

48 | SPA+CLINIC

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EDUCATION

UNPARALLELED OPPORTUNITY Conferences and confabs allow medi-cosmetic, aesthetics and wellness professionals to broaden their networks and horizons, and learn from the best in the biz. Key dates for the remainder of 2017.

NATIONAL COSMETICS AND PLASTIC SURGERY CONFERENCE Sydney Harbour Marriott Hotel, August 18-19 Clariden Global is pleased to announce this inaugural event, which presents a cost-effective platform for more than 100 owners, directors and aesthetics doctors to meet solution providers.

CLARIENGLOBAL.COM/CONFERENCE/ COSMETICSSURGERY2017

AUSTRALASIAN SOCIETY OF COSMETIC DERMATOLOGISTS SYMPOSIUM The Crown Conference Centre, Melbourne, September 1-3 The ASCD Symposium is being convened by esteemed Melbourne dermatologist Prtofessor Greg Goodman and features highly respected local and international keynote speakers. Highlights of the program include plenaries, pearls and tips, discussions and panels on the best energybased devices, injectables and skincare, safety in lasers and injectables, injection anatomy, surgical updates (from the basics to best practice to the pinnacle of current procedures), phlebology, hair restoration 50 | SPA+CLINIC

surgery, dummy injecting, live injecting ... and much more. ASCD.ORG.AU

COSMETEX The Hilton, Sydney, September 13-16 Hosted by the Australasian College of Cosmetic Surgery (ACCS), Cosmetex is an essential forum for industry professionals from plastic and cosmetic surgeons, cosmetic physicians and nurses, practice managers and practice staff to medical, aesthetic and wellness practitioners looking to expand into the medi-cosmetic sphere. Attendees have access to a range of high-profile national and international speakers, workshops and live procedure demonstrations. COSMETEX.ORG

GLOBAL WELLNESS SUMMIT The Breakers, Palm Beach, Florida, US, October 9-11 “Living a Well Life” is the overriding theme of this year’s GWS, which puts the spotlight on how the future of wellness will impact the individual.

The 11th annual conference will analyse the future of major wellness sectors, including beauty, travel, spa, fitness, nutrition, medicine and the environment.

It will have a keen focus on the future of: Wellness, Science and Technology: From our DNA to the devices that track our every move; from the latest in sleep science to the air we breathe.

Mental Wellness: From new approaches to improve how we think and feel, to the latest neuroscience research on beauty, to how dance can impact the treatment of Alzheimer’s.

Workplace Wellness: From the impact that a fast-changing work environment will have on human wellness, to the latest research on how people prefer to work, to the “ergonomics of wellbeing”.

The Summit is renowned not only for its three days of high-profile keynotes and panels, but for its unmatched networking events, where top executives from around the world forge valuable relationships, which, throughout the conference’s eleven years, have led to countless new collaborations and business and investment relationships. GLOBALWELLNESSSUMMIT.COM

NATIONAL LCMC Crown Promenade Melbourne, November 11-12 Supported by the Australasian College of Aesthetic Medicine (ACAM), the National Laser and Cosmetic Medicine Conference is designed for medical professionals such as cosmetic physicians, cosmetic and plastic surgeons, dermatologists and other cosmetic practitioners seeking to update their skills or expand their expertise in laser and cosmetic medicine.

DCCONFERENCES.COM.AU

EDUCATION

Launch a Career in Wellness The Australasian Sustainable Wellness Academy (ASWA) has launched self-paced e-courses designed to empower you to thrive at your personal and professional best

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ellness is now a staggering $3.7 trillion market and one of the fastest-growing industries on Earth, more than three times larger than the $1 trillion global pharmaceutical industry.

In spite of the increased investment in research and associated understanding of the influence that lifestyle choices have on our overall quality of life, obesity, cardiovascular diseases, cancers, diabetes and mental health disorders continue to rise.

The team at the Australasian Sustainable Wellness Academy (ASWA) believes that the road to positive, lasting change starts with you – the individual.

ASWA has launched self-paced e-courses designed to empower people to thrive at their personal and professional best, with a commitment to demystifying the often confusing world of wellness.

The Academy takes a proactive approach to wellness through an integrated framework designed to inspire, guide and support students to make sustainable lifestyle changes.

You can learn the skills and tools to achieve and sustain personal wellness with the eight week Wellness Within program, or launch into the first-ever Australian Accredited Diploma of Wellness, allowing

you to take your qualification anywhere with international credibility.

“At ASWA, we’re not just a training academy, we’re a movement! Our community is working to reverse the tide of the world’s health crisis,” says ASWA founder Angela Derks.

“Wellness should be within everyone’s reach – that is our philosophy. We believe that we can all do more to empower individuals, workplaces, businesses and communities to live healthier, happier lives with optimum vitality and sustainability.

“ASWA’s team consists of well-respected spa, wellness and management professionals that are passionate about creating benchmarks and innovative strategies to weave wellness into all constructs of daily life.

“Our programs cover the essentials of nutrition, sleep, exercise, mindfulness and emotional intelligence, and are designed to empower students to integrate these skills into their personal lives and into a workplace culture.

“As a student, you choose the pace at which you study, where and when suits your needs and lifestyle, with our help and guidance available to you every step of the way.”

ASWA.NET.AU

WELLNESS

PRACTISE WHAT YOU TEACH People are expecting more from their spa experience and in order for spas to deliver, therapists and business owners need to embody the industry they are in. Founder of the Australasian Sustainable Wellness Academy (ASWA) Angela Derks explains the importance of living and breathing the principles of wellness before one can authentically communicate the wellness message within the spa experience.

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aving cutting edge technology and equipment, launching groundbreaking new treatments, stocking sought after products and having the best staff on deck to up-sell all of the above is imperative for success. But all of that will be futile in the long run if your business does not embody the core principles of the industry we are in – the principles of wellness.

For over 25 years I have lead wellness programs and initiatives within awardwinning companies across the globe. I have observed leaders, managers, employees and customers who were usually engaged and creative become disengaged, demotivated, and on the brink of burnout.

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I have seen thousands of people, the person greeting them can dictate in over 40 countries, and across the direction of their entire visit. various cultures, who were either If your key people are existing in a underwhelmed, or overwhelmed with world of underwhelm, or overwhelm, their lifestyle. Unfortunately, this is this will rub off on the people that something that many of us can relate to. come through your doors and will Angela Derks If therapists or receptionists are influence your guests’ experiences. overworked, tired and stressed, it will have an It’s one thing to espouse generic words adverse effect on the spa’s ability to deliver a of wisdom, encouraging customers to live consistent quality experience. If they consistently healthier lives by drinking more water, sleeping feel uninspired and leave the workplace at the more, or taking time out for themselves, but end of a long day feeling unfulfilled, they are wellness goes so much deeper than this. not going to be bringing their A-game the next There are many definitions of wellness day. The domino effect of this can be harmful and it means something different to each to your business long term. person, so much so that the concept of If the key people in your business are in wellness has become completely convoluted. the “survive” rather than the “thrive” mode Even before we begin our wellness then how do you expect your customers to journey, we can end up utterly overwhelmed thrive at their personal best? and confused by the often conflicting information we read about how to achieve IT’S ALL ABOUT ENERGY a true state of wellness. What an irony that Every time a guest walks into your business, wellness information can detract from our there is an energy exchange. The attitude of wellness rather than add to it!

WELLNESS DEFINED The World Health Organisation defines wellness as “an active process of becoming aware of and making choices toward a healthy and fulfilling life … a state of complete physical, mental, and social wellbeing, and not merely the absence of disease or infirmity.”

To me, wellness is about being at my best. That means having consistent energy, mental clarity and inner calm, to do the things that are important to me. Wellness is all encompassing – all areas of your life must be working in harmony so you can thrive at your personal best, enabling you to: • Balance work and life • Feel calmer • Breathe easier • Move more • Be mindful • Sleep better • Eat right, and …

• Stress less Wellness is more than a concept, it is a daily practice. Over and above nourishing

ourselves with good food and maintaining mobility with daily movement, we must prioritise our sleep, practise switching off our minds, and slow the pace of our lives down regularly so our bodies can rest and repair.

These are all decisions we make daily that shape our bodies, our minds and our hearts.

IT’S ALL CONNECTED Although each of these principles of wellness may appear separate, each is interrelated with the other. They are all connected and one cannot be at its optimum without the other.

When you experience a lack in one area of wellness it immediately impacts negatively on another area.

To enjoy a day of optimum wellness, start your day with a clear intention, followed by a nutritious breakfast to increase your odds of being active the next few hours.

This helps you to eat well throughout the rest of the day. Eating foods that have the highest amounts of nutrients, combined with absorbing the least amounts of toxins

WELLNESS

internally and trans-dermally, allows the cells of your body to focus on functioning at their best and work collaboratively with each other, as they were intended, rather than focusing all their attention on cleaning AND functioning.

Adding some activity, some effective breathing and a sprinkling of mindfulness, builds stress resilience, better communication in relationships and a much better night’s sleep. This sound night of sleep provides a great foundation to eat, move, breathe, and be mindful tomorrow as you flow through your day.

New research shows that working on multiple elements at the same time increases your odds of success, compared to initiating a new diet, exercise, stress resilience or mindfulness program in isolation. It is more effective if you work on all the areas simultaneously.

LIVE AND BREATHE IT You can significantly enhance the guest experience by being able to confidently and authentically discuss the wellness tools and techniques that your guests’ value, but before you can do this you need live and breathe them yourself. The road to lasting, positive change starts with you.

If you and your employees are thriving, your clients will thrive and so will your business. Remember, it all starts with you.

Once you start living and breathing these principles of wellness in your life and in your work environment, you will be acting as a role model of wellness to your spa guests and colleagues.

Ongoing education is key if we are to stay at the forefront of our industry. If you stop learning and growing you will be left behind.

The spa industry accepts this when it comes to successful retailing programs, as it’s easy to see the return on investment. If staff possess product knowledge and believe in a product they are likely to sell more of it.

Spa owners, managers and staff invest time into developing the knowledge of product ingredients, features, benefits and usage, combined with therapists feeling, smelling and using the products on themselves, allowing them to share that knowledge to benefit their guest’s needs.

IMPORTANCE OF EDUCATION Wellness knowledge, although less tangible, is no different.

One of the biggest roadblocks I have seen within many organisations has been 56 | SPA+CLINIC

the ability and willingness to allocate resources to continuing education. Whether you are a therapist or a business owner wanting to cultivate a wellness culture, finding the time and money to invest into education can be challenging.

Investing in your people, both financially and with time and effort, makes good business sense.

People are the biggest asset an organisation has and unlocking the potential within them will surely boost the business’s performance. People want to feel valued at work. They want to feel as though their health, happiness and vitality matter. Businesses that authentically value the wellness of their team members have a definite edge in recruiting and retaining top talent.

I urge you take a moment to reflect. Take a look at your life as a whole – which areas do you feel have the biggest gap between where you are now and where you want to be?

Start small, and start to implement daily wellness practices into your life one by one, starting with the areas that need the most attention (more “you time”, cleaner eating, mindfulness practice etc).

If you’re a business owner, present this task to your staff and encourage them to do the same. It might even open up dialogue which could uncover some underlying issues, fears or concerns. If so, use this as a chance to connect with your employees and find out how you can help them to become healthier, happier and calmer in both their personal life and in the workplace.

LEAD THE WAY The spa industry has always been a leader in the fields of health and beauty, introducing innovative concepts from other cultures and imparting valuable knowledge onto clients.

Now it’s time for the spa industry to truly nurture and embody the essence of the booming wellness industry and to lead the way in educating staff and clients to attain and sustain wellness in their lives and workplaces.

At ASWA, we believe that wellness should be within everyone’s reach. I found it challenging as a spa manager to effectively provide my therapists with the wellness skills that our guests are demanding and that’s why I have created the Academy, which delivers programs for both personal and workplace wellness, designed to empower you to make better decisions and make active choices that serve you and your clients.

SUPPLY • PROCURE • CONSULT

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Contact us to discuss how we can collaborate and add value to your new or existing business at: +61 (0) 418 951 353 info@spavision.com COMPLETE SOLUTIONS FOR SPA, BEAUTY & WELLNESS

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WELLNESS

Renchia Droganis

WHEN THE HEART CREATES “I often say that the healers birthed the spa industry, one of those healers is South Africa’s Renchia Droganis” says Kirien Withers.

Rooibos and Lavender Wrap

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R

enchia Droganis used to spend her days working as massage therapist, aromatherapist, metaphysical and reiki counsellor in an organisation that not only helped disadvantaged and traumatised people who had grown up without an education learn to read and write, but also assisted them to heal their pain through therapy and to nurture a healthy self-esteem. As she worked she began to explore ways to help her clients further with plant extract formulations to help meet their physical and emotional needs.

Renchia’s spirituality, ethics and values drove a vision to create healing products that were fully holistic, helping people whilst being kind to the earth and to all involved in their creation. Her passion for African therapeutic plants was lit when her mother used tea from the abundantly available African Potato to strengthen herself from the challenge of osteoporosis. When Renchia discovered the extent of the plant’s healing benefits it became the staple on which many of her future formulations were based.

By the time she was approached by a spa to create a bespoke aromatherapy ritual her knowledge of native African ingredients was extensive and her Africology brand was born. Awareness of her Africology natural product formulations, made to the highest standards and delivered with unsurpassed service excellence, spread rapidly and soon spas and retreats all over Africa were asking her to develop and deliver her unique “African Rituals”.

What started as a desire to help people affected by abuse and injustice, has now grown into a successful, ethical and cruelty-free brand

WELLNESS

SteamTherapy Geyser Australasia champions SteamTherapy, the quintessential spa experience which promotes health, beauty and wellbeing.

African Potato Wrap

that supports fair trade and local communities in Africa while giving the world the benefits of its therapeutic skincare. Although today Africology is used in many of the world’s leading spas and retreats, including Richard Branson’s Private Collection, it will still only use ethical supply chains and fair trade, and is entrenched in social responsibility which empowers programs such as: supporting disadvantaged teenagers, providing water tanks to communities without running water, and sourcing ingredients that contribute to local community developments.

There is a scent distinct to Africology, one that can trace its roots back to the days when Renchia used to do healing work in her studio.

It is often instantly recognised by people when near an Africology spa or store, it is said the spirit of Renchia’s soul is embedded in that scent, as it carries the magic of her highest healing intentions.

Today, all four of her children have a part to play in the business. Collectively, they are inspired to formulate luxurious, natural and eco-friendly products, fragranced with only pure essential oils. Her kitchen that was once used to manufacture her products has now evolved into her very own manufacturing facility.

Renchia says, “.. it is my intention to align biology, cell integrity and age delay in all our active, organic formulations. Fragrance creation is my soul’s way of expressing divine sensory experiences, incorporated with African healing modalities in treatment protocols designed to offer superior spa experiences”.

Africology is now for the first time available in Australia.

AFRICOLOGY.COM.AU

SteamTherapy can be social or private, and will provide your clients an additional haven for relaxation as a combination treatment or as a sole regular pleasure.

Add sensory therapies such as AromaSteam, our immersive Aromatherapy system or ChromaSteam to aid in balancing key Chakras for health and mental attitude.

SteamTherapy will be an exciting addition to your shower space, steam room or hammam.

Aroma Steam

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WELLNESS

SILVER LINING FOR

SKIN HEALTH OmVeda Precious Silver Facial cocoons the skin in the cooling and rejuvenating properties of pure silver to soothe, revive and prolong the youthful appearance of the most sensitive skins. By Yasmin Sadikot*.

T

he health and skincare benefits of the precious metal silver are derived from its electrical and thermal conductivity – that is, its ability to generate an electrical field that distributes electricity and heat around the body.

This field stimulates the body’s existing conductivity, improving blood circulation, temperature balance and general healing.

Positive silver ions also bind to negatively charged oxygen receptors in bacteria, destabilising their metabolic enzymes and causing them to suffocate.

Worn externally it provides a “shield” against germs and bacteria, as well electromagnetic radiation.

Silver is best worn when either the immune system is weak or when the body faces a particularly challenging environment, such as travel, toxic urban environments, or hyper-connected office spaces, where we face heightened exposure to both germs and electronics.

You can experience more balanced energy levels and moods while wearing silver, at your computer or during travel, as you offset WiFi and electrical disturbances, improve overall temperature balance and circulation, maintain optimum hygiene and immunity.

Used directly in skincare, it can have even more potent benefits.

The OmVeda Precious Silver Facial, for instance, is a traditional Ayurvedic treatment that offers exceptional results in minimising redness, rosacea and the tight uncomfortable feeling often associated with inflamed complexions.

It cocoons skin in the cooling and rejuvenating properties of pure silver to soothe, revive and prolong the youthful appearance of the most sensitive skins.

This facial is also a deeply sensory experience, with skin emerges calm, supple and renewed with a soft incandescent glow.

Restoring the natural pH balance, the Precious Silver Facial 60 | SPA+CLINIC

returns moisture and evens out tone, tackling concerns that often show with Pitta imbalances.

In the ancient Indian heath philosophy of Ayurveda, some 5,000 years old and being re-embraced in modern wellness offerings, the Pitta dosha [body type] governs all heat, metabolism and transformation in the mind and body. It controls how we digest foods, how we metabolise our sensory perceptions, and how we discriminate between right and wrong.

Pitta governs the important digestive “agnis”, or fires of the body.

In classic OmVeda style, this facial incorporates a soothing signature marma point facial massage using the Silver Day Cream, a rich and pure blend of finely ground silver, sesame oil, saffron and almond oil. It begins with a cleanse suited to the individual skin type. It follows with compresses of Silver Toner to cool the skin and remove excess traces of cleanser.

The facial continues with an application of the OmVeda Silver Gel combined with finely grated cucumber and the Silver Herbal Mask, which is freshly blended with organic yoghurt and brushed onto the face and neck. The mask is removed after 20 minutes.

The session ends with an application of the Silver Day Cream, Eye Cream and Sandalwood Protective Base and a recommended regimen of home care products.

OmVeda products are formulated from the bases of the Vedic scriptures and traditional health and beauty recipes that have been used for over 5,000 years. They are made from nature’s ingredients, are not tested on animals and are free of nasties. Exfoliants are ecofriendly and do not contain microbeads.

“Silver is an integral part of Ayurveda, as is the use of metals,” says OmVeda founder Yasmin Sadikot.

“Metals used are in their purest form – eg. pure silver, not sterling silver. The line is very popular. All metals in Ayurveda go through a very special process. It takes months to make it into a substance fit for human consumption.

“It has exceptional cooling properties, helps to calm irritated skins and also constricts the capillaries. * Yasmin Sadikot is the founder and creator of OmVeda, Australia’s pioneer in Ayurvedic beauty OMVEDA.COM.AU

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WELLNESS

SAY NO TO

CONSTIPATED SKIN Do you have a client doing everything right and still not getting results with their skin? Dermo-nutrition could be the solution, says Janine Tait*, founder of Bestow Beauty.

I

n an industry where clients are results for the skin conditions I used demanding fast, or even instant to be afraid of treating. results, the status quo until now The reality is that your skin, as has been to treat chronic skin your largest organ, is a reflection of conditions with layer upon layer of your life and your overall health. topical solutions, professional salon Many people forget that your skin Janine Tait treatments and DIY saviours that may is a living, breathing organ – just like work to save skin on the surface, but are often your heart or lungs. neglecting to look at the other factors that It is the barrier between your body and influence skin health. the outside world and is affected by what Ten years into my career as a beauty you eat, what you drink, where you go, and therapist, I went through a real crisis of your overall health, as well as what you confidence. Despite having all the tools of apply topically. modern skincare at my disposal, I found In addition, the trend towards “fast that too often, I just could not get the beauty” – think Botox, fillers, laser treatments results for my clients that I hoped for. and other fast-acting technologies, can also This sent me on a quest for answers that have drawbacks for the skin. lead me to the importance of working the In contrast, the Slow Beauty movement skin from within through skin nutrition. describes a fast-growing subculture of beauty I became so fascinated with the power of therapists who have lost faith in the “quickusing nutrition to treat the skin that I went fix”, often invasive procedures that abound on to study nutritional medicine. in the beauty industry and are drawn to a Of course, I began integrating a lot of what more holistic approach to skincare.

I was learning into my treatment of clients, A trend that can’t be ignored, dermoand found very quickly that it completely nutrition looks at beauty from the inside out transformed both their skin and my career! and champions solutions through nutrition.

I became a confident skincare therapist It is the exact opposite of the fast beauty once again, and began to get amazing world, where the demand for quick topical 62 | SPA+CLINIC

fixes causes us to race against time, and to fight ageing only from the surface.

When dealing with longterm skin problems, it is always important to consider the internal situation.

The skin will seldom malfunction of its own accord. It is often a response to a change from within the body.

As therapists, it is crucial for us to look beyond topical skincare solutions, delve even deeper than food choices, and ask the right questions of our clients to get to the bottom of their skincare problems.

I’ll never forget something my mentor, Janice Sarre Smith, said to me early in my transition to becoming a holistic skincare therapist: “You can’t heal constipated skin.

This was a rather striking way of saying that gut health and skin health are directly related, and she was absolutely right.

Her wisdom has played out time and time again in my practice over the last 20 years.

Clients who have sluggish digestive symptoms present with dull, congested, toxin-bound skin and my first step towards clearing their skin is to help them to clear their bowels regularly.

A nutritious diet provides our bodies with much-needed fuel, but we also need a

WELLNESS

healthy digestive tract so that nutrients can be properly broken down and absorbed.

When talking about gut health, people often mistakenly assume we are referring to the stomach, when in fact we are discussing the function of the small and large intestines.

Symptoms like bloating, constipation, flatulence and diarrhea – so common that they are often ignored – are signs that the digestive system is not working as it should.

The gut has many responsibilities and its wellbeing is mirrored in our energy levels, our digestive comfort and, yes, our skin. Waste, the toxic by-product of digestion, must be removed from the body in a timely manner.

When you have a sluggish digestive system, the body reabsorbs toxic waste. This waste backs up like a traffic jam right back to the skin cells so that they are no longer bathed in nutrient-rich fluid, but rather they become little sewer-cells, surrounded by toxic-water.

The skin is then called on to help dispense of more than its fair share of toxicity; they don’t call skin the third kidney for nothing!

Aware of the link between gut and skin health, today I have no hesitation in asking my clients not only what they eat, but also how they digest it.

I no longer flush with embarrassment when I ask, “do you suffer from constipation or flatulence?”.

I ask with confidence so that my clients feel comfortable answering openly. This openness is vital so that we can introduce our clients to healthy gut solutions. Because what you put on your skin is only half the story.

Dull, lifeless, inflamed or spotty skin means your body simply isn’t getting enough of these essential vitamins and minerals.

After several years working as an holistic skincare therapist, I noticed that some of my clients were struggling to work the right foods consistently into their diet, and they weren’t achieving the results that they should have been. My clients were inspired by the idea of nourishing their skin from within, but I became aware that our modern diet wasn’t always adequate to supply these.

I realised I needed to create a range of

skin-specific super foods that made it easy and practical for them to do so and Bestow Beauty was born.

Bestow Beauty encourages an “inside out” approach to skincare by providing dermo-nutrition to empower therapists and clients to cultivate wellness from within.

The edible cosmetic range includes organic superfood blends to nourish, hydrate and beautify your skin from the inside out. When I started to test the products with clients, what I found were results that exceeded all my expectations.

By simply promoting internal gut wellness, clean eating and dermo-nutrition, through Bestow, we were addressing the root of the problem, literally at the source, and my clients’ skin began to change. * Janine Tait is a qualified beauty therapist and dermo-nutritionist based in New Zealand. In 2009, she founded Bestow Beauty, a range of organic superfood blends, recipes and rituals to nourish the skin from within.

CALL 1800 625 387 OR VISIT PROBEAUTYSOLUTIONS.COM.AU

AESTHETICS

DOUBLE WHAMMY

Two is better than one when it comes to aesthetic device technology.

We look at some powerful combinations of treatments that will give clients extra bang for their buck. By Jenni Gilbert.

Simply Divine

Halo hybrid fractional laser and BroadBand Light (BBL)

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and enlarged pores. It produces the impactful utspoken talk show personality, reality TV results of an ablative laser while offering the shorter matriarch and wife of legendary rocker downtimes of non-ablative lasers.

Ozzy, Sharon Osbourne, 64, has often joked (Ablative laser targets both the surface and lower about her love of cosmetic enhancements. s she and her fellow panelists on top-rating layers of skin by injuring or “ablating” the surface.

US TV’s The Talk discussed how women get Non-ablatives target the lower layers of skin while more beautiful as they age, Sharon laughed leaving the skin’s surface unharmed and intact.) when host Julie Chen told her she was the best she'd Halo is relatively new to Australia, and the ever looked in her life”: “Well, I’ve got my third face US company that manufacturers it – Sciton – has right now. Face three and counting!” recently established an office here to.

Sharon’s admission came after she previously Sharon Osborne SEE THE LIGHT admitted on The Talk in 2012 that she wouldn’t have US dermatologist Dr Chris Robb was instrumental in the any more cosmetic surgery after undergoing a double mastectomy development and launch of Halo and his clinic in Tennessee is and battling colon cancer: “No more, because I have been looking a national centre for its training and treatments. He then began at pictures of myself recently since I started to lose weight, treating patients with the combination of Halo and BroadBand “And in a lot of shots, my face looks plastic and at certain angles Light (BBL, also relatively new to Australia from Sciton) to I was like, ‘Oh, dear. Oh, I should never have done that. Oh, that’s a maximise benefits of both treatments and, thus, patient outcomes. bad one.’ So I’m like, ‘No more. No more abuse.’ “ “These treatments have different purposes,” says Dr Robb.

However, in March last year Sharon revealed again on The Talk “Combining full-field BBL with Halo adds to Halo's textural and that she had been having a non-surgical procedure called Halo, a reflectivity changes, changes in the mid-range UV signature and “hybrid” fractional laser that delivers both non-ablative (1470 nm) dramatic improvements in fine wrinkles and pores. and ablative (2940 nm) wavelengths to the same microscopic “From the patient with several brown lesions who would treatment zone. benefit from a full-field BBL, to the fair-skinned patient who “In December, and again in February, I had two Halo laser would benefit from BBL just to control redness post-Halo. procedures," she said. "They laser your whole face ... it lifts and This brings two home run treatment protocols together with tightens the skin and that’s what I have done. No more cutting for minimal downtime.” me. That is so dated, BBL treats sun darling! Nobody does damage, facial that anymore.” capillaries, redness, Such was the pigmentation, enlarged influence of her pores, broken capillaries “endorsement” that and brown age spots, clinics around the US and general skin were inundated. rejuvenation. Any area of Halo uses the body can be treated wavelengths to even out including the neck, chest skin tone and repair Before and only one month post-treatment Before and after two Halo hybrid fractional and hands. visible signs of sun with BroadBand Light (BBL); photos courtesy laser treatments, courtesy Sanctuary SCITON.COM damage, pigmentation Dr Paula Hicks Medical Centre, US 64 | SPA+CLINIC

A Vectra HI simulation can show clients what they can expect to look like with certain treatments and also reveals the true depth of their skin concerns

Future Perfect Vectra H1 Handheld 3D Imaging System to show clients how they could look and Jet Peel V3 to perfect the canvas

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t 45, Dannii Minogue has enviably flawless skin. One of her key secrets to her porcelain perfect, wrinkle-free complexion is having so-called jet peels.

“My skin is very thin and delicate and it can’t handle much,” she says of the noninvasive technology that deeply cleanses, gently exfoliates, nourishes and hydrates, and promotes the growth of collagen and elastin.

Jet Peel 3V’s supersonic infusion-style technology delivers essential elements, water and oxygen deep within the skin; Danni Minogue fundamentals of cellular growth and repair.

It’s an all-natural, virtually painless procedure that dramatically improves the appearance and texture of skin, promotes wrinkle reduction, removal of unwanted pigmentation and overall skin rejuvenation. It is also very useful for treating acne, blackheads and other comedone eruptions as it quickly and effortlessly removes them without pain or discomfort.

The jet produces a high velocity combination of water, saline and active ingredients (tailored to suit the client's skin). This turns the fluid into microdroplets that create micro-channels in the skin to allow deeper penetration of the actives.

Excitingly, it can also be used to to administer PRP to the skin without needles.

Using a unique hand-piece, you “scan” client’s skin and gently “pressure wash” it. It feels cool and soothing, gently cleansing and unclogging pores, and leaves skin hydrated and nourished. Jet Peel also massages skin and promotes circulation making it look vibrant, smooth and younger.

Treatments are usually over a series of sessions to start, then a client can schedule a maintenance session every few months.

There is no downtime. Skin may pink during treatment but should return to normal colouration within 15–30 minutes.

Jet Peel 3V is mostly commonly performed on face, neck and décolleté. However, they can be easily administered to any body area requiring deep cleansing, smoothing and hydration.

Although most often used as a stand-alone treatment,

Jet Peel can be combined with IPL and other procedures.

SEE THE FUTURE With the skin in prime condition, there’s a good opportunity to talk to clients about what else they might want to consider to enhance their appearance – indeed, you can actually show them what they would look like!

If you offer injectables, for instance, with its 3D assessment and simulation tools, the new Vectra H1 Handheld 3D Imaging System allows you to visualise to a client what they could look like if various areas of their face were “sculpted” with dermal fillers. This means you arrive at a shared understanding of goals, and help them decide on the best plan.

Three facial captures by the camera are automatically stitched into one realistic 3D image. Grey mode reveals contours, presenting opportunities for corrective procedures.

Then with Face Sculptor you can show clients how you could enhance their appearance and the difference between the likely outcome of a single procedure or by combining multiple procedures.

Photographs can be captured to the camera’s SD card, or when tethered to a workstation PC, directly into the patient chart.

It’s ideal for facial aesthetics and clinical documentation, and is also good for small-to-medium field imaging on any part of the anatomy.

Manufacturer Canfield’s proprietary RBX technology allows you to analyse their subsurface skin conditions by separating the unique colour signatures of red and brown skin components. Thus you can more effectively prescribe skin treatment protocols and products.

When you’re finished, click the optional Print button to select what you wish to show on the printed report, including your clinic information and selectable 2D views of simulation.

The technology will surely help you to convert and keep more clients, and create more demand for complementary procedures, and create more referrals. The Vectra H1 is completely selfcontained with integrated flash and ranging lights, and needs minimal staff training.

GETZHEALTHCARE.COM.AU

s pa a n d cl i n i c.co m.a u | 65

AESTHETICS

Sharp and Light Before and after treatments with LED can give micro-needling results a double whammy

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ollagen Induction Therapy (CIT), also known as microneedling, is a proven skin rejuvenation treatment that can achieve results comparable to more invasive laser or IPL procedures, but without the risks or downtime these can entail.

CIT is a very affordable system for a salon, spa or clinic and, with proper training, can be operated by any therapist, according to Reika Roberts, Derma Aesthetics managing director and distributor of the Derma CIT pen.

“CIT helps restore and increase the skin’s natural regeneration of collagen, elastin and hyaluronic acid,” she says. It is minimally invasive, and recognised worldwide as highly effective for the management of various skin conditions, especially photo-aged skin, wrinkles, enlarged pores and scarring.

“It is successful because the deliberate, controlled trauma stimulates the natural physiologic healing process. As short, hair-fine needles break the skin’s surface, the protective healing response is triggered, gently stimulating the skin cells to release their own substances for repair.

“This in turn stimulates fibroblast proliferation and significantly boosts collagen and elastin production. It also enables increased absorption – by as much as 80 percent as compared with topical application of nutrients and active ingredients .

“The tiny micro-channels in the skin caused by the needles will close within minutes. Thus the skin’s protective upper layer remains uncompromised.

“Remodelling and realignment of the new collagen will increase substantially after three weeks.”

However, it takes about 3-6 months for the full effect of the treatment to be evident, depending on the client’s age and lifestyle.

Maintenance treatments are recommended every three to six months.

Clinical needling (0.5 mm, 1.0 mm) should be performed no more than every four weeks, as adequate healing time is essential for creating natural collagen.

A minimum of 3-6 treatments are required for skin rejuvenation: reduction of fine lines and wrinkles, improved skin tone, texture and firmness. CIT also assists in breaking down scar tissue to encourage further healing. It is therefore an ideal treatment for acne scars and helps to improve stretch marks and surgical scars.

Reika says the high speed (8500 rpm) the Derma CIT pen's vertical needle movement distracts pain receptors, unlike slower, earlier generation CIT systems.

66 | SPA+CLINIC

Above: LED makes an ideal complementary treatment with CIT, to speed healing and boost overall results Left: The Derma CIT Pen's high speed (8500 rpm) vertical needle movement distracts pain receptors so it is a client experience with little or no discomfort

It uses nine very fine, stainless steel needles in a disposable cartridge. The hand-piece has a dial to adjust the needle depth to between 0.2 mm-2.5 mm, customising the treatment to a client’s specific condition.

“It is easy to operate, especially around delicate facial contours and retractable needles minimise risk of accidental injury to the client’s eyes or therapist’s hands,” says Reika.

SKINCORRECTION.COM.AU

CALM IT DOWN Although there is no downtime, there may be transient redness after CIT and a client’s skin may be more sensitive than usual, especially to the sun. You must be sure to prep them about what products to use (or not) and and how to generally treat their skin so as not to risk inflammation or even infection in the aftermath.

An LED session after CIT would therefore make an ideal combination, as well as helping to boost overall results of the needling.

“LED works brilliantly before and after such treatments as dermal needling, microdermabrasion, IPL or laser,” says Matt Williams of Professional Beauty Solutions, distributors of Dermalux Tri-Wave. As with microneedling devices, LEDs are inexpensive to run and can last for many years. It’s the add-on factor to other treatments that makes them such an attractive investment option.”

It’s a comfortable, even relaxing treatment that generates no heat, no risk of injury. Using the appropriate wavelengths(s) it penetrates tissue to a depth of about 10mm and helps treat wounds, cuts, scars, infections, trigger and acupuncture points (hence the feelgood factor many clients report after a session).

LED increases circulation by increasing the formation of new capillaries. This speeds up the healing process by carrying more oxygen and more nutrients to the skin surface. New capillaries replace older, damaged ones and carry waste products away faster.

It also stimulates the production of collagen – double whammy.

Offering clients 20-30 minutes under an LED after micro-needling (indeed, any facial treatment) to calm the skin (at a price lower than if offered as a standalone treatment) often gets them “hooked”.

This often translates into them coming into a salon as often as once a week for just LED to maintain ‘the glow’ and feelgood factor, whereas they may only come for a facial treatment every month, or less.”

DERMALUXLED.COM.AU

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In less than an hour I had lost an inch off my waist!

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1800 455 441

YOU ARE NOT ALONE

Profitable Success Demands High Quality Therapeutic and Business Skills “Learning never ends” says Karen Wilkin-Donachie, CEO of Ultraceuticals.

“Success always comes to those who have a laser focus on what is most important. Achieving and retaining that focus is a skill that can be learnt and regularly reactivated and updated.”

I

t is very rare for a skin care solution company to win a major business award, but Australia’s own Ultraceuticals, developed

by Dr Geoffrey Heber, have recently done just that, beating such giants as Telstra, Foxtel and the Department of Defence.

It is also rare for the most highly skilled and passionate therapists and business owners in our industry to not be aware of the vital importance of ongoing training and education in both therapeutic and business skills.

The key challenges faced by all in the training dilemma are the difficulty of allocation of training time for the team, the vast distances in this great country to access training, the costs involved, and knowing the ideal courses to access.

Ultraceuticals’ innovative way of providing solutions to these dilemmas has resulted in the company recently winning the Platinum LearnX Impact Award for Best Blended Learning Model, an award won previously by the likes of Harvard Business School, Victoria Polytech, NAB, Bupa and Medibank.

68 | SPA+CLINIC

We asked Heather Vounnou, Global Education Program Innovator at Ultraceuticals to explain why the training system has achieved such an accolade and what it really means for the therapist and business owner. “We won the award for UltraAcademy, our Blended Learning Model. With UltraAcademy, Ultraceuticals

learners can access the online component of their training anytime, anywhere, anyplace, and then augment the online experience with interactive and engaging Face to Face Workshops to eventually become an Ultra Expert, and soon an Ultra Advanced Expert with potential Ultra Elite recognition.

Registered students also have access to the

PROMOTION

AUSTRALIAN SKIN CARE BRAND WINS MAJOR BUSINESS EDUCATION AWARD Platinum LearnX Impact Award granted to Ultraceuticals for their UltraAcademy Blended Learning Model in Paramedical Aesthetics and Dermal Therapies.

Karen Wilkin-Donachie CEO Ultraceuticals

Heather Vounnou Global Education Program Innovator Ultraceuticals

Microlearning Tutorials and Podcasts, which are designed to engage the learner on their mobile devices making access to education easier. Students are incentivised through platform gamification where they can earn certificates, badges and UltraAcademy coins with every successful completed workshop.

We are very proud of this best practice in education and it is truly humbling to be in the company of the other great organizations who have prior achieved the same recognition for their learning platforms and programs”.

The overview of the program can be watched as a video or downloaded as a PDF on ultraceuticals.com/education. When you do, it is very easy to see why the award has been won.

Designing fully relevant, easy to follow, comprehensive courses blending online learning, face to face workshops and work experience in the areas of diagnostics, hands on treatments, use of technology and advanced paramedical aesthetics and dermal therapies is not easy. The UltraAcademy has achieved what has often been quoted as challenging to perfect for our industry.

Essentially, as a therapist and spa, salon or clinic director beauty/skincare professionals now have access to Dr

Geoffrey Heber’s award winning brand that encompasses all of today’s key prerequisites for client and therapist satisfaction: powerful results, cosmeceutical grade actives, relevant treatment technology, no nasties, cruelty free and best practice along with training that makes brand integration and ultimate business success easy and efficient. The next phase of development will take the learner all the way through to Advanced Paramedical levels.

The recent lack of government support for our industry’s advanced dermal therapies private learning has made it even more difficult for therapists and business owners to ensure expertly trained staff are delivering our powerful non-surgical solutions in cosmeceutical treatments, technology and retail. This situation makes the UltraAcademy all the more important for our industry. High level accessible learning with a brand that is itself at the cutting edge of aesthetic science and delivery.

Karen Wilkin-Donachie says, “we believe that education is the most powerful tool to drive the four corner stones of your business: new clients, rebooking, treatment and product sales. Many spa, salon and clinic owners would benefit from developing a greater awareness of the core metrics that drive their overall profitability, and we want to help empower them also with education

that teaches them how to powerfully influence these key metrics. Importantly, the ability for team members to review and revisit core educational material as needed is key to enabling owners and managers to support challenged staff to become higher achievers building their personal selfesteem, harmonising team dynamics and ensuring a powerful bottomline.”

With the launch of their Platinum Award winning diagnostics, treatment and retail education, Ultraceuticals have proven their commitment to ensuring that their partners enjoy the best skill support available in the industry.

The UltraAcademy overview can be found at ULTRACEUTICALS.COM/ EDUCATION it’s well worth a look.

ULTRACEUTICALS.COM ULTRACEUTICALS.COM/EDUCATION

About the Learnx Award The LearnX Impact awards recognise and reward individuals, teams and organisations who have used learning and supporting technologies to deliver value and significantly impact employee performance and business results. Previous winners in this category have been the Harvard Business School, NAB, and Medibank.

s pa a n d cl i n i c.co m.a u | 69

Anti-Ageing Power of the Smile Sitting in the dentist’s chair is not a spot people normally associate with anti-ageing treatments. Yet it is the piece of the beautification puzzle that is too often overlooked. By Jenni Gilbert.

Y

our clients are willing to jaw pain and chronic headaches. invest time and money Teeth primarily hold the to look and feel better. facial bones in place. As we get They will be Botoxed, filled and older or lose teeth, the jawbone lasered, have their skin peeled is less supportive and the face and pummeled. But when they sinks, contributing to an open their mouths, literally, all older appearance. that good work can go to waste if It may result in uneven lips their smile, well, sucks. and reduced lip support, which The teeth whitening market is booming, not only in dental practices It’s scientifically documented but across results-driven salons, spas, and clinics. The new BrightTonix in contributes to deep grooves low energy radiofrequency (RF) device would make a perfect addition to such businesses for a full-service client offering.

Developed by that a beautiful smile can make between the nose and mouth dental professionals, it provides a superior alternative to the pain and a person look significantly corners, aka nasolabial folds. discomfort of harsh hydrogen peroxide bleaching, that can leave teeth fragile and cause soreness. RF energy and expertly formulated younger, more attractive People nowadays will Y10 toothpaste combine to safely “pull” stains from teeth, whitening (indeed can transform someone them up to 14 shades in one treatment. Something to smile about! spend hundreds or thousands THEGLOBALBEAUTYGROUP. COM.AU hitherto average-looking into a of dollars on dermal filler stunning beauty). injections to counteract these hallmarks of ageing. Yet, in many To that end cosmetic dentistry has become a boom industry cases, they are not addressing the real problem – the smile. over the past 20 years, initially driven by people wanting to emulate Maintaining a healthy, attractive smile becomes increasingly “Hollywood smiles”. challenging, especially after age 35. Many of us look older, plainer Your smile is one of the first things that people notice about you. and more tired as we get older because we lose lower facial “height”.

A beautiful smile makes a great first impression. It is one of the key In other words, the depth of our face from nose to chin is reasons people are perceived as attractive, successful or youthful. reduced as we age. Think of the collapsed, “gurning” [muscle Badly shaped, gapped, crooked or discoloured teeth, on the tension in the face] appearance of an elderly person with no teeth. other hand, can not only look unattractive, even unhealthy, but A modified version of this look comes to most of us just through literally drag the face down affecting a person’s whole appearance. the ageing process and modern maladies such as “phone face” and Most people are “okay” or happy with their teeth and smile, but “tech neck”. We grind our teeth, or simply wear them down through there are many who aren’t. They feel self-conscious when they laugh age, eating and stress. This reduces the height of the bottom third or meet people for the first time and refuse to smile for photos. of our face, from nose to chin.

A flawed smile can also be one of the most ageing features of However, aesthetic and functional solutions are available into a the face and contribute to health problems such as snoring, person’s 80s and beyond.

70 | SPA+CLINIC

AESTHETICS

This is the reason more and more medi-cosmetic and aesthetics professionals are collaborating with dental professionals across to provide the nest possible holistic outcomes for their patients/clients.

As we age, our faces lose volume, especially from under our eyes and cheeks. This is widely attributed to loss of fat, but we can lose up to 40 per cent of the muscle tone of the face from the age of 20 to 60, exacerbated by what’s happening with the teeth/jaw.

It is this loss of volume, not gravity, that makes skin become loose. Instead of a tight “triangle of youth” - with the point being our narrow chin and the widest point our cheekbones - we develop a reversed ageing triangle, with thin cheeks and wide, saggy jowls.

This change has been well documented, and there as a result is considerable focus on how the fat we lose from our cheeks can be replaced with fillers.

VENEERS Using teeth veneers can give better lip and cheek support, fill out the top lip and enhance facial expression.

There are options available to improve the colour and shape of the teeth, remodel the shape of the smile, close gaps and to improve the gum line.

The evolution of composite materials today, with enhanced bonding to tooth structure, has increased the dentist’s ability to control aesthetics in his/her own practice with predictable success and with no laboratory cost.

Composite materials offers a variety of shades and opacities of enamel and are used to achieve natural colour and aesthetics in a relatively short, simple and predictable manner. The technique can be applied to patients of all ages and results can be astounding.

WHITENING Whiteness of teeth is no indication of dental health. Some people with very white teeth have multiple dental caries or even gum disease, while others whose are severely stained have no oral health issues.

So why is tooth whitening important? Because your appearance can be dramatically altered just by the colour of your teeth.

Individuals with stained, yellow teeth are perceived as being both older than they are and unhealthy. A white, straight smile is often perceived as an indication of youthful health.

A solution is of course to recommend to your clients advanced dental solutions, but there are whitening solutions you can also offer in-clinic.

ORTHODONTICS Too often, when people hear the word “braces” they think of an adolescent with a mouth full of metal. But adult braces are becoming more commonplac as the alignment of teeth change with age and affect health and facial appearance.

Incredible advances in hardware and technique make braces accessible and aesthetically pleasing for almost anyone. In fact, many adult braces are hardly noticeable: clear brackets such as Invisalign, lingual (at the back of teeth) braces are great options for those who don't went them to be too obvious.

Even in traditional metal braces, the brackets that adhere to teeth are much smaller than those of years past, and are much less invasive.

Straight teeth have health benefits far beyond an award-winning smile. They reduce the amount of plaque that gathers in crevices, lowering chances for gum disease that has been linked to heart disease and diabetes.

AESTHETICS

KEEP IN TOUCH Hands-on therapies allow you to develop a close and trusting relationship with clients. But, with the upsurge of high-tech treatments, this tends to have taken a back seat.

Now “the experience” is allimportant. By Jenni Gilbert.

W

e’re more and more time poor. Everything seemingly has to be “now” and results-driven.

But what’s creeping back is the profound power of touch, and attention to a client’s sensory experience.

Consumer surveys increasingly show that consumers are willing to spend good money if they feel they are getting an authentic experience that makes them feel like gold and aligns with their personal values. And no matter how luxurious and effective the products are that you offer for retail, you’ll have less likelihood of upselling them if you don’t incorporate them in an unforgettable treatment experience.

Recently, when feeling wired and stressed, I had my hair coloured and cut. I was getting fully impatient with the time it was taking, until it came time for the shampoo, condition … and massage. I swear that is the true reason I get my hair done. After 10 minutes of scalp and neck kneading, that sent tingles through my body and relaxed me totally, I felt like a different person.

There’s nothing that can really replace the hands-on factor to create a bond between practitioner/therapist and client.

Facial treatments incorporating specialised massage techniques are enjoying a renaissance - not instead of technology-based procedures, but as an essential complement to them. The profound sense of wellbeing and relaxation they generate is guaranteed to keep you in touch with your clients.

“Creating an unforgettable and utterly lavish experience is tops on every client’s list,” says Lucika Rind from Hale ‘O’ Nails + Beauty in Armadale, Melbourne.

“Today, when a client is look seriously to invest in themselves they are not just after a mere treatment, but a ritual. They are expecting more from their experience than ever before.

“To be truly a sumptuous pampering, it needs to include all the components … relief from everyday stress-related concerns, have a sensory element, the ability to ensure a radiant and more youthful 72 | SPA+CLINIC

The new Skeyndor Timeless Prodigy professional treatment is an exquisite and powerfully rejuvenating ritual

looking complexion, include the power of touch and the use of rare, extravagant and active ingredients.

“When it comes down to the wire, clients want the undivided and exclusive attention of an educated therapist who is skilled in their craft.”

One such ritual is the new-to-Australia Skeyndor Timeless Prodigy Facial Ritual, that features more than 25 highly concentrated and active ingredients and specific rejuvenation processes using Cell Genesis Activators featuring damask rose stem cells that work to boost cell numbers, Cell Quality Perfectors that use white truffle extracts to protect and restore the quality of cells and Cell Functionality Enhancers to promote the activity of cells and to do this, includes kombucha tea.

In addition to these very luxurious and noteworthy ingredients, it combines a holistic welcome ritual of Thai and Shiatsu origins and specialised energy and chakra balancing techniques to boost deep relaxation and client’s wellbeing. In addition, it offers the benefits of a lymphatic drainage. The homecare range comprises Timeless Prodigy Serum and Cream.

Part of the reason we are literally losing touch with clients is because of their high expectation of getting virtually instant, visible results.

Today’s clients are seeking value for money, with products and treatments that deliver visible results. As a result, many salons and clinics are turning to non-surgical cosmetic procedures.

While these procedures are important, they are no more important than traditional hands-on attention.

Your clients work long hours at an office or in the home and weekends are gobbled up with shopping, domestic chores, and responsibilities to family and friends, with little time for self.

A visit to a salon, spa or clinic for some pampering may be a client’s only chance to escape and wind down; relax and seek solace in a caring, warm environment.

VOGUEIMAGE.COM.AU (FOR SKEYNDOR TIMELESS PRODIGY)

HARMONIE SENSITIVE SKIN

C O M F O R T, S O F T N E S S AND EFFECTIVENESS ANESI offers an exclusive line of high tolerance formulas rich in vegetal ingredients that help the skin to recover its comfort, smoothness and elasticity.

Chestnut, Aloe Vera and the exclusive complex VIDALYS provide a calming effect. Reinforces the skins self-defense while balancing and moisturising.

1800 358 999 • info@intbeauty.com.au • www.intbeauty.com.au

SKINCARE SPOTLIGHT

OUT OF AFRICA Africology is South Africa’s leading spa and skincare brand featured in many of Africa’s most exclusive resorts and retreats, as well as individual spas and wellness centres. This exotic, lush, all-natural brand is now available in Australia.

The beautiful range meets all spa needs including natural, anti-ageing formulas utilising Africa’s unique super-active ingredients, exquisite spa rituals, a full retail range including exquisite lifestyle products and excellent amenities.

As a holistic therapist, founder Renchia Droganis, (see Page 58) grew the range from humble beginnings, creating formulas to support her wellness challenged clients; knowing the highly therapeutic benefits of Africa’s indigenous ingredients she utilised them as the base for beautiful formulations that evolved with her loving care.

The key African super-actives are: • Rooibos A leaf extract high in alpha-hydroxy acid, iron, potassium, copper, manganese, magnesium, calcium, zinc and sodium which is antioxidant, anti-inflammatory and antimicrobial, it is soothing and useful in treating eczema and acne.

• African Potato The root powder is full of sterols and sterolins, helpful in the treatment of acne, eczema and psoriasis. It also helps boost the immune system and has powerful anti-inflammatory and antioxidant properties.

• Marula Known as the miracle oil from the marula fruit kernel, it is rich in antioxidants including vitamin c and e, protects against free radicals, and promotes collagen and elastin production. Contains high essential fatty acids with omegas-6 and -9, nourishing and reducing inflammation.

Antimicrobial, non-comedogenic, ideal for acne blemishes and scarring, reduces trans-epidermal water loss.

• Aloe Ferox The succulent leaf gel calms and soothes; hydrating sunburnt, irritated and sensitised skin. Rich in nutritional and healing compounds, minerals, amino acids, lipids, monosaccharides, phytosterols, vitamins E, B, C and zinc, it has anti-inflammatory properties and aids in reducing scar tissue. Helping in treatment of psoriasis, eczema, burns and facial oedema, it is a natural astringent and oxygenator, stimulating cell regeneration and replenishing lost moisture.

AFRICOLOGY.COM.AU

74 | SPA+CLINIC

Eight Brook is a boutique Australian company dedicated to making minimalist active skincare - products that can do more, so you need less. Product development is led by cosmeceutical chemist Edyta Stelmach, who for the past decade has toured the globe and designed bespoke products for leading cosmeceutical companies. Eight Brook’s Charcoal Detoxifying Mask is designed to purify, invigorate and reoxygenate skin in five minutes. Enriched with botanicals, including activated coconut charcoal, it draws out impurities and toxins.

Aspen bark purifies the pores, Australian native caviar lime gently exfoliates, and bio-fermented lemon peel balances skin.

EIGHTBROOK.COM

Ginger&Me Neurocosmedics AAA Brightening Cream is a luxurious and creamy innovative brightening and anti-ageing cream that evens skin tone, promotes collagen synthesis, offers powerful antioxidant support, anti-pollution protection, calms and soothes, while re-establishing neurocell communication.

Star ingredient is Neurodefence Complex, that originates from brown algae. It’s an oligosaccharide that targets the ageing of nerve endings to protect a healthy communication between nerves and fibroblasts supporting collage and elastin synthesis; ultimately reducing lines and wrinkles and reducing skin roughness.

GINGERANDME.COM

Developed in balm form, Linda Meredith Amazon helps repair the skin’s natural barrier, softening and smoothing. High levels of vitamin C have been added in an encapsulated protective layer, allowing it to penetrate deeper and the antiageing properties to work more efficiently.

Amazon also contains powerful antioxidants anthocyanins from the acai berry, 10 times more potent than those found in red grapes.

These berries provide superior defence against free radical damage caused by environmental factors such as pollution, UV and smoking. Omega 6 and 9 essential fatty acids present are antiinflammatory, helping soothe irritations such as eczema, psoriasis, sunburn and any other topical skin irritation.

LINDAMEREDITH. COM.AU

New to Australia is the sublime Italian range Nee Make Up Milan, a professional line created by professionals and used by some of the world’s leading MUAs. It boasts an array of foundations, matt and fluid lipsticks. bronzers, blushes and eye colours. One product that caught the eye of this editor is what lies beneath - a skin primer with SPF50+ (pictured). With its creamy but ultra-light formula, Nee Make Up Perfection UV MultiBase Primer SPF50+ hydrates and evens out the complexion while creating a perfect base for a makeup that lasts, at the same time protecting skin from the ravages of sun, pollution and ageing.

All products produced in the Nee laboratories are subjected to the most rigorous dermatalogical tests.

JESSICACOSMETICS. COM.AU

Payot has introduced three new products to its Body Élixir range, all exquisitely packaged in gold. Huile Élixir, a nourishing dry spray oil, repairs, nourishes, and softens body, face and hair, featuring a beautiful alchemy of myrrh and amyris extracts, balsamic plants, vegetable oils, rice, hazelnut and almond. Spray Huile Élixir on the whole body to sublimate skin.

Gommage Or Élixir is a body scrub rich in golden sugar granules and jojoba oil with a melt-in golden texture.

Brume Sublimante Élixir is a self-tanning mist imbued with black rose extract, selected for its moisturising properties, that leaves the skin superbly supple and delivers a gradual, golden tan.

PAYOT.COM/AU/EN

Super-concentrated doses of pure L-sodium hyaluronate acetyl octapeptide-3 and a 100 percent natural skin-tightener make O Cosmetics Pure Age Defiance Serum a potent youth accelerator. Fortified with encapsulated multi vitamins and V8 Peptide Complex, this topical skin filler serum helps to relax the muscle and decrease appearance of lines and wrinkles leaving the skin hydrated and radiant. Hero product!

Perfect for all skin types looking for super hydration, calming and youthful radiance.

OCOSMEDICS.COM

L’unico High Potency 30% Vitamin C Serum contains a highly stable form of vitamin C, ascorbyl tetraisopalmitate. This works as a powerful antioxidant and is a potent oil-soluble form of vitamin C ester. It helps prevent cellular ageing by inhibiting the cross-linking of collagen, oxidation of proteins and lipid peroxidation. It works synergistically with antioxidant vitamin E contains both tocopherol acetate and tocotrienols. In lay persons’ terms, it has a sublime texture that sinks straight into the skin without any trace of oiliness, making face, neck and dec feel supple and smooth, with cumulative rejuvenative effects (for more about the range see Page 90).

LUNICOLABORATORIES. COM.AU

s pa a n d cl i n i c.co m.a u | 75

SKINCARE SPOTLIGHT

ALL THINGS BRIGHT AND BEAUTY-FULL Are you ready for your own brand of skincare?

Beauty-Full Blends is a professional boutiquestyle company that blends signature products to give your business a unique point of difference.

With a collective 30-plus years in the spa, beauty and wellbeing industry, Aphra Hill and Jody Wood – creators of their own natural and organic skincare range, Instil - saw a gap in the market for creating bespoke skincare for aesthetics businesses. Says Aphra: Your own brand can save you money, time and boost your business profile. If you get your team involved you can have high sales motivation and a sense of ownership throughout your business.

There’s no more need to compromise on product types, stock holding, minimum order quantities, delivery times or price. You are in control here. We can make cleansers, moisturisers, exfoliants, masks, teas, serums, massage blends, body muds, essential oil blends and more.

Raw materials are sourced from ethical and reliable companies, and work directly with growers where possible. Clients can choose from gluten-, dairy- and palm oil-free bases if preferred. We don’t use SLS, SLES, PEGS or parabens unless specifically required.

We work with natural bases, pure essential oils, Australian botanicals and other fresh and potent extracts,to co-create products.

Our production runs are fresh and can be as small as 1kg batches up to 100kg. Turnover of stock is fast.

In addition, we offer consultancy services, from marketing support to treatment and menu copy and design, and training.

BEAUTYFULLBLENDS.COM

76 | SPA+CLINIC

Winner of the Phyto Line in the 2016 AsiaSpa Awards for Best Phyto Line of the Year, for nearly 30 years Pevonia has believed the most powerful ingredients in skincare come from the best source – nature. Pevonia’s Phyto Elite Intensive Body Corrector is formulated to correct skin ageing on the body and reduce the appearance of cellulite. Two plant stem cell sources, Moroccan argan tree and Swiss comfrey root, promote cellular regeneration. A potent blend of extracts including green coffee seed oil and grapeseed complex have been selected for their metabolism boosting, diuretic qualities. A moisturising multitasker, it’s designed to lend the body a radiant glow and a smooth, firm finish.

PEVONIA.COM.AU

Ultraceuticals Ultra Dual Microfoliant is a dual-action exfoliator featuring physical biodegradable microfine pure vitamin C and powerful enzyme bromelain.

Clinical studies have shown that bromelian, commercially obtained from the stem of the pineapple plant, to be highly effective in exfoliating and removing surface residue. The multitasking formula is designed to effectively remove this build-up and deeper impurities while imparting pure vitamin C to regenerate and strengthen skin.

It leaves skin looking renewed, smooth, polished and more luminous. It is suitable for normal, dry and oily skins, used on alternate nights, 2-3 times a week.

ULTRACEUTICALS.COM

The Ultimate Skin Perfecting Duo by Spaceuticals is a green and clean cosmeceutical solution combining the power of a B3 skin treatment with pure vitamin C crystals. Phyto-B3 Serum is a clinical 5% concentration of pure niacinamide in a super food skin smoothie of kale, broccoli, fermented papaya, goji berries and milk thistle. Boosted with hyaluronic acid and B5, it targets inflammation, pigmentation, acne, fine lines and uneven skin tone. This serum is infused with an ocean mineral concentrate enriched with 45 essential minerals and trace elements for optimal skin performance. A few drops blended with the Pure C + Peptide vitamin crystals delivers an intense remedial skin prescription.

WATERLILYSKINBODYSPA. COM

PROMOTION

One Technology Endless Applications Advanced Needle Free Injection

Outstanding results can be achieved using only natural resources and non-invasive Jet Technology. As natural as air and water for targeted delivery of actives. JetPeel Aesthetic

J

etPeel Aesthetic is an advanced aesthetic device that allows practitioners to administer a range of non-invasive, relaxing skin care procedures with outstanding results. From lymphatic drainage through exfoliation, to needle-free sub-dermal therapy, JetPeel Aesthetic is suitable for all skin types, all seasons and with the versatility to offer a diverse range of aesthetic specialisations.

THE JETPEEL AESTHETIC ACTION JetPeel uses pressurised air to accelerate water or saline to supersonic velocities, the patented hand-piecenozzle then breaks the accelerated liquid into microdroplets. The micro-droplets kinetic energy gently and painlessly exfoliates the outer layer of the epidermis.

The jet stretches the skin at the point of contact, causing barophoresis, so that micro-canals in the epidermis broaden and allow for hydration, cleansing and needlefree, effective transcutaneous supplementation.

•N eedle Free transcutaneous penetration of actives and supplementation • Microprocessor for special programs (MyJet model only.)

• Zero skin-print • Minimum irritation, no client down-time • Simple to operate and train • Cost effective with fast ROI Just released, the new JetPeel Mini delivers JetPeel's trusted outstanding results in a cost effective unit to suit all budgets.

VERSATILE, CLINICALLY EFFECTIVE PROCEDURES • Under eye dark circles. Improve under eye-bags and discolouration with a jet stream of saline and actives, promoting lymphatic drainage and cell oxygenation.

• Acne Treatment.

• Needle free PRP. Post fractional laser or CIT, perform no needle, no discomfort deep infusion of PRP serum. (PRP Course Cert to take blood for PRP: see grayclay.com.au) • Carboxytherapy for skin rejuvenation • IPL & Radiofrequency. Pre Exfoliate and hydrate for improved outcomes, pre-exfoliation prevents scattering of optical energy, pre-hydration conducts radiofrequency energy more efficiently.

• Blackheads and Milia. Clear blackheads, improve texture and reduce sebum secretion.

• Wound Healing. Deliver vitamins and peptides post laser treatments, promotes healing, enhances results.

• Palms and Hands Rejuvenation • Hair Rejuvenation. Deliver peptides and nutrients to activate sleeping hair bulbs, prevent further hair loss.

Before

After

Before

After

Before

After

Before

After

ATX-NAT: 100% natural alternative to facial muscle relaxant injections The Science behind ATX-NAT: A research study conducted in collaboration with the University of Pavia demonstrated that the completion of 6 sessions of ATX-NAT treatment decreases the volume of wrinkles by 21%, depth of wrinkles by 11%, while skin softness improves by 77%. All this was possible due to the synergetic actions of ingredients composed in this formula: Argireline, Betaine and Hyaluronic acid. Argireline is an age-defying peptide proven to reduce wrinkle depth by instantly hydrating and plumping. Betaine provides superior hydration and silky smooth skin. Hyaluronic Acid enhances skin hydration, tone and texture. To discuss the benefits to your business contact Karen Barclay on 0434 692 757, karenbarclay@getzhealthcare.com

s pa a n d cl i n i c.co m.a u | 77

SKINCARE SPOTLIGHT

CLEAN AND SIMPLE Babor’s research team was guided by a simple but effective principle when developing its new Cleansing line: a gentle action with an antipollution effect, thanks to the innovative Anti-OX Complex of lemon bioflavonoids and aloe vera.

Extracts of broccoli also stimulate the production of the skin’s own detoxifying enzymes, while specially processed apple water triggers an additional turbo effect.

Babor uses flash distillation to obtain Pyrus malus (apple) fruit water, which absorbs the valuable trace elements and minerals contained in apples and also enables the skin to form tiny channels to absorb active ingredients.

The Original: More than 60 years ago, Dr Michael Babor knew that oil beautifies the skin and cleanses it deep down. The legendary bi-phase cleansing hydrophilic oil, HY-ÖL, is applied to dry skin (do not moisten beforehand), to remove oil-soluble particles.

Quillaja saponaria bark extract also acts like a dirt magnet. Mixed with water and a phytoactive, the oil becomes a milky emulsion, which also removes water-soluble dirt, and at the same time moisturises and conditions the skin.

Besides HY-ÖL, the legendary oil, the Babor Cleansing range includes super-cleansing Phytoactives for Sensitive, Hydro Base (for dry skin), Combination and Reactivating.

The New Cleansing Line comprises Gentle Cleansing Milk that can be used with very little water; Cleansing Foam, Cleansing Gel and Tonic 2 in 1, Enzyme Cleanser (comes in powder form that when mixed with water turns into a fine foam for a gentle exfoliation), Eye Makeup Remover, Gentle Peeling, Sugar Oil Peeling:, Cleanse and Peel Mask, Rose Toning Essence and Thermal Toning Essence.

BABOR.COM.AU

78 | SPA+CLINIC

Using the ageing preventative principles of cryotherapy, Vanessa Megan – Australian creator of the advanced organic skincare range - has launched the world first Cryo Facelift Ice Cube Treatment. These icecold serum applications incorporate active ingredients , including the certified organic and scientifically proven anti-ageing extract narcissus tazetta bulb, and uber-hydrator hyaluronic acid, to help repair, regenerate, brighten and hydrate skin on face, neck and décolletage. There are six “ice cube trays” in each box. Using once or twice a week, put the trays in the freezer before use then the foil cover of an “ice cube”, press it into the muslin cloth provided and then apply in a circular motion until it has melted.

VANESSAMEGAN.COM

USPA Antioxidant Hydrating Gel is a true all-rounder; fantastic as an oil-free moisturiser for problematic skin, or as a hydration boost to any daily ritual. This triple action product offers humectant (water attracting), anti-inflammatory and antioxidant qualities.

It’s light, absorbs quickly and is oil free. With antioxidant green tea, this soothing formula reduces redness and skin irritation and protects from environmental stress.

It’s recommended for all skin types, as well as for dehydration, sun damage, loss of elasticity and fine lines.

USPA.COM.AU

Medik8’s Ultimate Recovery BioCellulose Zinc Mask is a deeply soothing and nourishing enriched sheet mask for dedicated posttreatment use. Tightly woven bio-cellulose fibres provide optimum adhesion to the skin and a unique delivery system of zinc and hyaluronic acid into the epidermis. It is specifically designed to be used as part of the Redness Calming Facial protocol and all Medik8 chemical peels to calm the skin, and speed up the healing process. Zinc provides mineral healing and helps regulate the skin’s enzyme balance while HA and a combination of algae provide intense hydration. The mask can be used before and after treatments including LED, laser, IPL and microdermabrasion.

MEDIK8.COM.AU

THE LIPSTICK EFFECT When times are tight financially for your clients there are little things they won’t do without – all the more reason to up your retailing ante

L

ong before the GFC and its devastating fallout there was The Great Depression, whose survivors would argue was much worse in its impact on people’s quality of life in the Western world.

Elderly relatives would tell me stories of that time; for instance of several families living in the same small house and existing on oranges picked from the garden for a week.

Another tale that stuck in my mind was of a man being knocked down by a car and people rushing to him, not to offer aid but to ask if he had a job (ergo, so they could apply for it).

Such was the poverty and desperation of the Great Depression, that in most countries that started in 1929 with the stock market crash in the US on October 29, 1929 (known as Black Tuesday) and lasted until 1941.

The so-called Lipstick Effect was identified by financial pundits during the Great Depression. It’s the theory that when facing an economic crisis consumers will be more willing to buy less costly luxury goods.

Instead of buying expensive clothes, for example, people will buy expensive lipstick (or lipstick, anyway).

Rather than lose the spending habit, consumers simply trade down to cheaper items to cheer themselves up.

What’s more, this effect has held good in recessions of the past and in countries with different cultural traditions.

Economic analyst Dhaval Joshi, from British-based RAB Capital, reported in 2008 when the GFC first took its grip on the globe, 80 | SPA+CLINIC

that sales figures from the world’s big cosmetic companies - L’Oréal, Beiersdorf and Shiseido - confirmed that the Lipstick Effect returned almost immediately as the world economy headed into its first synchronised downturn since the early 1980s, with consumers increasing their spending on cosmetics even while economising on everything else.

So here’s the point we are really getting to – you are offering wellness and feelgood services but why are you not generating more wellness and feelgood product income by retailing?

We’re not just talking lipstick here(!), or even the skincare, makeup and other products you use in your treatments for use at home, but little luxuries that make clients feel like they’re giving themselves an indulgent treat, without the guilt factor of overreaching their budget.

Think of a range of merchandise appropriate to your customer base – for instance, scented candles, soaps or bath salts, nifty little gift packs (great for sampling and range and convenient for travel), aroma oils and burners or diffusers, inner beauty tonics and supplements, “athleisure” wear, cookbooks for healthy eating … where do we stop?

A clinic owner once told us that she got over-excited at a beauty expo and bought a couple of dozen scented candles because their scent was so sublime and the wholesale price too compelling to resist. But in the unscented light of day she wondered ‘What the hell am I going to do with these?!’.

She decided decided she would starting burning them at the front desk to create ambience. Next thing the receptionist was being besieged by customers paying for treatments wanting to buy the same candle.

The expo stash sold out within a few days and now the owner stocks the candles as a regular retail offering that’s become a nice little earner. Plus the clinic smells divine!

Retailing should account for roughly half your total income but the average percentage it makes for salons, spas and clinics in Australia is as little as 4-6 percent.

If this is what is happening in your business you are selling yourself – and your customers – short.

After all, if clients are not buying their home care products from you, they’re getting them somewhere else. Why are you letting likely sales walk out the door?

Just as importantly, it means you’re not giving them the benefit of your expertise in recommending the products that will do the best by their skin. It’s a bit like a doctor diagnosing a patient and sending them off to buy whatever medication they think could work at a chemist or online.

“Despite that fact that a strong retail business makes a salon or spa more profitable and more predictable, we still see most of them ignoring this opportunity,” says Matt Williams, managing director at Professional Beauty Solutions, distributor of Image skincare, Youngblood mineral makeup and Dermalux Tri-Wave LED, among other brands.

AESTHETICS

“Some of the most successful, profitable and saleable salons I have seen over the years have a service/retail ratio of 50/50.

However, this is rare.

“The average varies, but most data suggests that retail makes up only 5-15 percent of revenue in salons, spas and clinics.”

When a customer has, say, a facial treatment they are making an investment of time and money in their appearance.

But as they pay and leave they are often lost in the feelgood factor and don’t think to ask what products they need to protect and enhance that investment.

If they are not guided by you, the “skin doctor”, as it were, it is more than likely that they will keep using what products are on their bathroom shelf – or buy them randomly at retail outlets or online - that at best won’t maintain results but at worst will undo all the good work, even damage the skin.

For instance, if a client has had a semiinvasive treatment such as laser or microneedling, the skin will need to be treated with extra TLC while it heals. You can recommend a home care regimen to help them through this phase and then what products will suit their skin from then on to see it go from strength to strength.

But the client who leaves a salon to buy products without proper guidance is apt to make mistakes, some of them damaging.

It’s almost too late at point of sale to start retailing after-care products. The process should begin with the all-important consultation before a treatment, assessing clients’ needs and wants, and strategically throughout a treatment.

Remember that therapists and admin support staff are not necessarily innate salespeople, yet have incredible influence in directing clients’ purchases.

It’s natural for them to fear being seen to do a “hard sell” or being “pushy” - the Add elegance to retail with scented candles.

ENDLESSCANDLES. COM.AU

usual primary reasons that are cited for our industry’s lack of retailing profits. But it doesn’t have to be like that, and with the appropriate support and education things can turn around very quickly for all concerned.

Matt Williams has found that many salon, spa and clinic staff have a negative feeling about selling.

“They don’t like the `stigma’ associated with upselling a client with take-home products,” he says.

“There also seems to be a belief in some circumstances that the client couldn’t afford to spend several hundred dollars on additional products on top of whatever service that they have just paid for.

“The block is that the therapists either don’t believe in themselves to sell or in the necessity of using professional products between treatments.

“We know that our skin care ranges and mineral cosmetics offer far superior performance to what a customer could buy over the counter at a department store or pharmacy.

“Some of the mass marketed products at best will undo all the good that has been done by a professional treatment – at worst, it will damage clients’ skin.

“Here’s the thing … when a woman or

man walks into a spa, salon or clinic and is there for a treatment of any kind, one thing’s for sure: they want to look and feel wonderful. We also know that clients trust their therapists in this area.

“I think that if the therapist knew how much they were revered in the relationship, and if the therapist really understood the many benefits of the professional products available, there is no way that they would let the client leave without a sufficient amount of take-home products to maintain the health and beauty of their skin.”

Matt says in these circumstances there needs to be a radical shift in how they view their business and retailing.

This applies to everyone from the owner/manager right through to the most junior employee.

“Sales is not a dirty word and we want to show salons how they can offer their clients more,” Matt adds.

“We want our salons to be the most profitable in the industry and we know what is holding so many of them back.”

Retailing today requires new thought.

It requires innovation. It requires doing things differently because consumer buying habits are changing rapidly.

PROBEAUTYSOLUTIONS.COM.AU

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SHOWCASE

GETTING BETTER ALL THE TIME Isn’t life strange – the harder you work the “luckier” you get!

This could be said of two of Sydney, indeed Australia’s, highest flying cosmetic physicians, Drs Naomi McCullum and Joseph Hkeik. Both are internationally renowned cosmetic injectors who had well established medi-cosmetic clinics bursting at the seams with patients – and very long waiting lists. Yet both have ventured forth and invested heavily in new, luxe premises with broader patient offerings (ergo, larger and more diverse teams) – and already both new venues are bursting at the seams.

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SHOWCASE

Jenni Gilbert asks the doctors for their insights, valuable for any salon, spa or clinic looking to excel.

S+C: You already had a hugely successful practice literally across the road, a widespread word of mouth and media reputation for excellence. What was the impetus to expand so vastly, considering the massive investment it would have been in terms of money, workload, time and responsibility – as well as being a mum to young children.

and want to help it grow in a way that delivers the highest satisfaction to patients and doctors.

S+C: In planning the expansion, what new services did you add, and why?

NM: I don’t want to expand our offerings too much, as I believe the best clinics have a laser focus on the things they do well.

I have recruited the best of the best. It’s NM: Before we opened The Manse, we so exciting to work with talented people. A had been at our previous location across lot of the new procedures we are offering the road for 14 years. We really needed stem from that talent. change to happen to manage the growth For the doctors, I have chosen staff who of the business. are the best injectors of all the regular We had too many patients, with not treatments like Botox, lip and cheek enough space or staff, and the growth fillers, but also they are experts in the wouldn’t stop. advanced techniques like injecting temples, Also, I fell in love with the building. I foreheads, noses, nasolabial folds, chins have always loved spending my spare time and jawlines. These doctors come with Dr Naomi McCullum, proprietor, The Manse, in Paddington, Sydney, with a patient on real estate, architecture and design. their own interests and specialties.

A longterm passion of mine has been For example, we have in our clinic one sharing information on cosmetic treatments, and I wanted to work of the biggest Sculptra injectors in Australia. She is the master of towards having more time to devote to that. biostimulators for the face and body.

I felt like I wasn’t helping enough people by just being the We have a specialist in the Asian face; for example forehead injector of 24 patients a day. I want to bring value to more cosmetic dermal filler and nose bridge lifting. patients than that.

We have a Platelet Rich Plasma (PRP) master, who offers I want to help as many people as possible to make good choices the O-shot, P-shot and G-shot for genital rejuvenation and when they are having cosmetic procedures. I love my industry enhanced stimulation. s pa a n d cl i n i c.co m.a u | 83

SHOWCASE

An example of the style of the treatment rooms

We also have a doctor who is a specialist at penis enlargement with fillers, and with thread lifting.

Our clinic is the largest provider of Belkyra in NSW (the injectable fat dissolving treatment for double chins), and all of our doctors are excellent at this procedure. One of our doctors has a special interest in Belkyra for the body.

S+C: How many practitioners and team members overall did you have working for you at the previous clinic and how many now?

The Manse, just off busy Oxford St

S+C: On a recent visit, a Saturday, I joked later to you that your waiting area, with its full house and constant stream of arrivals, was busier than all of Oxford St, Paddington, combined that day. And even though your new premises are huge with many treatment rooms and practitioners, you are already running out of room. Why is your practice still bursting at the seams in spite of the massive expansion?

NM: Yes, we have run out of room at The Manse and are looking for additional sites NM: We went from a one-doctor to a fiveright now. The cosmetic industry itself doctor clinic within eight months. We also grows due to the media’s obsession with have significantly more therapists and it. This part is unrelated to what clinics do The elegantly eclectic reception admin staff support. or don’t do. We are a very lucky clinic in area of The Manse that we attract the type of confident and S+C: You put great store in modern patients who are more open to choosing the right tea. Can you describe your share their cosmetic procedures. criteria for recruiting?

In our industry there is so much competition at the low end, with NM: I believe so much in attitude. Everyone on our team needs untrained, inexperienced and unqualified practitioners. to be a team player, and have a can-do attitude. I believe in staff The industry is filled with pretenders. There are injectors out leaving their life problems at the door and getting on with the job there who are not even registered nurses, which saddens me. There of focusing on serving our clients. is a race out there in our industry to the bottom, in terms of cost, It’s all about the service, so they have to be experts in whatever and this negatively impacts on the quality of work. they are going to do.

Our business model is not typical, we focus on experience and They also need to be good, ethical and kind people. We spend training. The Manse is very doctor-heavy, bringing with it increased so much of our time at work, that I want it to be a happy place costs, but increased quality of staff and technology. without any irrelevant drama, where everyone treats each other Patients can (and should) be very fussy when it comes to their with respect. faces. We have been established for so long, and are known for our When looking at resumes, I look at experience, and I look at high standards, ethics and results. loyalty. When joining us, my staff also has to give up a little privacy, This reputation was very slowly built over many years and as there is an expectation of them to be on our social media. thousands of patients and procedures. This hard-earned reputation Front desk staff needs to be positive and helpful. For dermal has led to a level of trust which is rare in the industry. therapists and doctors, it is all about experience. With the doctors, Our patients are the type who come to us to make use of our I like to find out a very detailed history of their experience and knowledge, experience and skills to make them more beautiful, also of what experience they have with dealing with cosmetic younger-looking or maintained, rather than those patients who are complications, which is very telling of their experience. telling the injector which line they want filled.

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PROMOTION

Three reasons your bridal clients deserve oxygen-infusion facials Working with a bride in the lead-up to her wedding day can be both challenging and rewarding. Now you can be assured of giving her the very best results for her big day.

W

hether it’s the mother of the bride, the maid of honour or the bride herself, working with a bridal party requires a special set of considerations. Understandably, she’ll want to flaunt the most flawless complexion of her life on her wedding day, and yet with a date looming, even the most wellbehaved skin can succumb to the stress leading to redness, irritation or break-outs.

Fortunately, there’s one treatment that can coax a pre-wedding complexion into its most glowing state: the signature Oxygen Facial from Linda Meredith.

The UK facialist was one of the earliest pioneers of the oxygen technique, noting that “my introduction to oxygen was in 1993, when we were the first salon in London to offer oxygen infusion” For close to 25 years, she’s continued to perfect the method, which now combines “a medicalgrade oxygen machine and a serum with the best ingredients at the right active levels to give amazing results.”

It’s the combination of the machine plus the vitamin-enriched Oxygen Serum that makes the Linda Meredith oxygen facial completely unique. Housed within the machine is a special filter that converts nitrogen into 96 per cent oxygen – almost five times the amount in the air around us – which is then delivered directly into the skin.

Here’s why this unique system is a must for every single one of your bridal clients:

SUITABLE FOR ALL COMPLEXIONS Linda Meredith believes in treating skin concerns, rather than skin types, and everyone can benefit from the healing and

regenerating powers of oxygen. This means that it’s not only suitable for the bride, but also for the mother of the bride and other members of the bridal party.

According to Linda, “every client coming to the [London] salon since it opened has had the Linda Meredith oxygen treatments.”

HER FACE IS IN SAFE HANDS As a facialist to the stars, Linda Meredith is no stranger to treating high-profile faces that are consistently in the public eye.

Victoria Beckham, for example, has written in her memoir that she visits the “hugely popular London salon… for facials when I’m in town”.

Unlike some other treatments, the Oxygen Facial has no downtime, which is important when a client’s face is in the spotlight – be it the red carpet or the church aisle. “Brides are always worried they could have a reaction with a normal facial, but with oxygen the skin is always lifted and glowing,” Linda says.

Linda Meredith Facial at Mandarin Oriental, Barcelona.

SHE’LL SEE INSTANT RESULTS This completely non-invasive procedure is healing to the skin, leaving it looking fresh, dewy and plumped up from the minute your client steps off the bed. As she looks at her newly glowing skin, it’s easy for a bride to understand why a course of oxygen-infusion facials can really make a difference in the lead-up to her wedding day. We recommend scheduling them as a series of six treatments; you might like to suggest that she arranges to have one before each milestone date on her prewedding calendar.

The machine converts nitrogen into 96 per cent oxygen – almost five times the amount in the air – which is then delivered directly into the skin.

LINDAMEREDITH.COM.AU

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SHOWCASE

EAST MEETS WEST Dr Joseph Hkeik, cosmetic physician and proprietor, All Saints Clinics, Sydney

J

oseph Hkeik waited six months for Tibetan monks to hand weave the silver thread backdrop that welcomes you at reception of his new and third All Saints Clinic is Sydney’s Double Bay, such was his passion to create exactly the right vibe for his patients.

“I’m a child of war, I was born in Lebanon, so I wanted a peaceful environment that’s the ultimate in Eastern meets Western philosophy,” Dr Hkeik says.

One of Sydney’s leading cosmetic physicians, with more than 15 years’ experience, he is a go-to for celebrities, socialites and many media mavens (although his philosophy is to treat every patient like a star) for his renowned facial sculpting with dermal fillers and antiwrinkle injections.

But as increasing numbers of salons, spas and clinics add high-tech treatments to their menus, Dr Hkeik is adding more traditional beauty and wellness elements.

Although Dr Hkeik will continue to perform cosmetic procedures at the new clinic, and his well-established clinics in Parramatta and Surry Hills, the new focus is “holistic skin care”.

Dermal therapists, aesthetic nurses and wellness experts offer a wide range of treatments including performance facials, medical peels, collagen induction therapy,

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Dr Joseph Hkeik

The silver thread backdrop at reception took Tibetan monks six months to hand weave

Above and left: Exotic artworks and books from around the world collected by Dr Hkeik feature prominently throughout the luxe medispa, which has an air of exquisite, subdued luxury.

nutrition advice, massage and even chakra healing therapy.

“We take a holistic approach addressing the three pillars of skin health: nutrition, relaxation and skin care/treatment,” says Dr Hkeik.

“There are six treatment rooms (for facials, etc) and one room where I do my treatments as I only constitute a section of each client’s journey.

“Sydney needed a destination place where people can have their mind, body, face and skin concerns addressed under one roof while surrounded by the most beautiful structure.

“Over the years I personally have seen the benefit from this approach but had to go to three or more places to find what I was searching for.

“In a world where we are time poor, I wanted to combine the different modalities in one session to optimise the benefits from our treatment menu for each client.

“I still believe in the most natural results and realised we need to be inclusive of other modalities and rituals to help clients get even better results.”

This wellness clinic meets art gallery opened earlier this year.

Whole back in 7 minutes

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SHOWCASE

One of the sumptuous treatment rooms.

Dr Hkeik says he had wanted to create a “dream retreat” to nurture his clients for many years but had struggled to find a perfect location until “an interior designer friend spotted the building in Double Bay as a potential site in 2010.

“I loved it instantly and drove by at least once a week until the opportunity to buy it presented itself two years ago.”

Since then the Victorian building has undergone a major transformation.

Although most of the exterior has been preserved, the interior has been transformed into “subdued luxury” with the finest finishes by interior designer Blainey North.

Clients are cocooned in spaces – whether communal areas, treatment rooms or the meditation space – that are angelically light or evocatively dark, with features from marble fireplaces to exquisite coffee table books, Dr Hkeik’s own collected plus commissioned artworks, and his books from around the world.

THE TREATMENTS

The decor of All Saints Clinic at Double Bay is a stunning contrast of evocatively dark and serenely light spaces

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The client experience starts with a full skin health assessment and analysis, then clinical advice including prescribed facial treatments for individual needs, such as light and laser therapy, injectables and peels.

Each treatment comes with its own treats pre and post, too, like a The Beauty Chef liquid elixir, fruit plate, and homemade protein balls.

The team at all three clinics includes dermal therapists who’ve been in the business over a decade and Chiza Westcarr, a university qualified nutritionist and skin specialist with a particular focus on gut health and massage therapist and naturopath Dr Prasanna Mathad, whose work includes chakra healing through massage, stretches, acupressure and myofascial release.

ALLSAINTSSKINCLINIC.COM.AU Chiza Westcarr

V - TOX

VO T ED # 1 A L T ER N A T I V E TO A N TI - AGEING IN JEC TIONS

BY TAT LER M AG A ZINE

1800 918 654

L I N D A M E R E D I T H.C O M . A U

“ To Linda, ing giv Thank you forecial glow” me that sp Colin Firth

(Bridget Jones’s Diary, The Kings Speech)

PROMOTION

THE

ONE

AND ONLY L’unico luxury cosmeceutical bespoke skincare - combining the best of nature with powerful science

L

ove stories are so often the genesis of great breakthroughs, in art, literature, politics, science … anywhere there are big needs to be addressed.

And, yes dear reader, this includes the science of modern skincare, an ever-more sophisticated art and science.

Earlier this year SPA+CLINIC attended the launch of L’Unico (Italian for “the only one”) skincare, created by Magdy Sedrak, a scientist and compounding chemist who has been perfecting the high potency range for several years.

He has formulated bespoke solutions for individual clients from his practice in Sydney’s southern suburb of Miranda, many of whom fly from around the country to get their “fix”.

Magdy’s venture into skincare was inspired by his wife, Adele.

“She was spending a lot of money on products from department stores,” Magdy says. “I would look at the ingredients on the label and could see they would not effect any real change or provide more than superficial benefits.

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“So I said I would start formulating products for her. She looked a bit quizzical so it was almost like a challenge we set for each other - I would create them and she would tell me whether they made a difference!”

Around the same time, while running a retail chemist, Magdy noticed a regular customer engrossed by the stand of a mass market skincare brand as she waited for a prescription to be filled.

“I asked what interested her so much,” Magdy recalls. “She said she was very aware of the brand from advertising and its promises and was looking for something to help make her skin look and feel fresher and more youthful.

“I told her I could make her products that she would love and would really give her the results she was looking for.

“She seemed a bit cynical but, with a twinkle in her eye, said something like `Oh, really? Well then show me what you can do!’.

“It was like I was being set another challenge. So I had a personal consultation with her, then formulated the products I felt would be best for her needs according to her age, health, lifestyle and skin type et al.

“Over the ensuing weeks she loved the results and kept coming back to have the products resupplied and tweaked according to how her skin was responding/ what it was craving at any given juncture. She also started referring friends.”

Word of mouth grew from there until Magdy had a steady customer base seeking his bespoke skincare solutions.

This was about four years ago, when he came to a crossroads about his career and what he wanted to do with the rest of his life.

The pressures of running a busy retail chemist for long hours fairly seven days a week had become onerous and he gradually identified skincare as the passion that he could single out as a new career.

Today he has a premises in Miranda that is devoted to producing L’unico skincare.

At front is a stylish, tranquil French salon-style retail space and reception.

Behind the front desk is the laboratory where it all happens.

The L’unico range combines the best of nature – Magdy combs the world in search of top-grade ingredients - and the most powerful science, notably superior delivery systems to ensure actives hit their target, not lurk where they have little effect.

The range uses naturally derived peptides and organic extracts in a formulation that instantly absorbs into the skin to protect, rebuild and address the signs of skin ageing.

Users report the tone and texture of their skin improves from Day 1.

Key features: • L’Unico uses nano-sized ingredients in high concentrations to allow for maximum skin penetration and instant absorption. The range uses Europeanengineered peptides and organic extracts in formulations that instantly absorb into the skin to protect, rebuild and address the signs of skin ageing. Peptides act as a signal to skin cells to help make new collagen, improve wrinkles and firmness and reduce pigmentation.

• A ll products have an aqueous base with a minimal use of 0.1 percent of natural oils or plant extract, allowing the formula to be instantly absorbed into the deepest layers of the skin.

• Magdy deals only with purveyors of the most superior sources around the globe of key ingredients. For instance, unlike regular vitamin C used in much skincare, the ascorbyl tetraisopalmitate used in

Magdy Sedrak at his Sydney headquarters

I would create them and she would tell me whether they made a difference!”

L’unico products will not exfoliate or irritate the skin and is well tolerated by even the most sensitive skin types. It can be used in high doses and lasts for up to 18 months without oxidising.

• Packaging is 100 percent light resistant to guarantee stability within every drop of the formula, protecting against oxidation and deterioration by light.

• Said signature packaging is uber-stylish and clean, and would appeal to men as much as women.

• A ll products are sulphate-, paraben-, lanolin- and SLS-free.

THE KEY PRODUCTS (AND MORE TO COME!) Youth Essence Day Cream helps to boost collagen types I, III and IV synthesis, inhibit enzymatic destruction and protect unscheduled collagen degradation. It’s formulated to maintain skin’s moisture with outstanding benefits of hydration, tone, elasticity and density.

It also helps mitigate the damaging effects of UV exposure.

Regenerative Neuropeptide Night Formula helps reverse chronological skin

ageing markers, reducing expression wrinkles, boosting keratin, protein and collagen while helping to minimise photo damage. The Night Formula contains encapsulated retinol (vitamin A).

High Potency 30% Vitamin C Serum contains a highly stable form of vitamin C. The serum has superior absorption and skin penetration, enhancing both collagen and elastin synthesis (both necessary to restore loss of hydration and density) and encouraging antioxidant activity to help provide UV protection.

Facial Cosmeceutical Cleanser, while gentle, is formulated with fortifying actives including vitamins A, C and E to nourish and rejuvenate the skin while cleansing.

Facial Protective Toner is a non-drying protective toner that helps restore the skin’s natural pH balance. It works to reduce pore size and improve skin firmness and hydration.

Neuropeptide Firming Eye Therapy serum significantly decreases puffiness around the eye area while helping to improve skin elasticity. The innovative nano-sized hydrolysed elastin, combined with the benefits of peptides, helps to restore and correct skin around the eyes.

Its hypoallergenic formula contains a potent source of tocopherols (vitamin E compounds) and natural antioxidants that act as free radical scavengers.

Intensive Hydrating Mask has instant moisturising and hydrating effects and provides a radiant glow as it delivers rich nutrients and ultimate antioxidant protection. It helps reduce surface imperfections such as fine lines, enlarged pores and discolouration, while the emollient benefits help to increase skin elasticity.

Phyto Fruit AHA Micro Peels is a simple at-home facial peel pad system, which comes in three levels for fair, olive and dark skins. Pads soaked in fruit acids gently exfoliate the outermost dead layer of the skin, exposing new skin, with fewer imperfections and diminishing the appearance of fine lines. Packed with oxygen-boosting technology, this peel works to weaken the bonds holding dead skin together for brighter, more radiant and even tone. This once a week at-home peeling procedure is the perfect alternative to prescription topical or cosmetic procedures.

LUNICOLABORATORY.COM

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PROMOTION

SkinMedics Clinic, Non Surgical Face and Body, Pyrmont, Sydney

TRUSTING TECH

Building a business where results sell themselves When a business specialises and has a mandate to rely only on referrals the treatments have to deliver. Julie Marsden and Rose Rutter talk about their success with Skinmedics.

S+C: Can you both tell us a little about SkinMedics and your roles within the business?

Julie: Skinmedics is a boutique clinic in Pyrmont, Sydney. It was originally established in 2004 by Janesse Taylor-Saar as a Cosmetic Tattooing Clinic. I purchased it and created Skinmedics Clinic in 2013, now I personally deliver specialised and tailored treatments with some amazing new devices that I have trialled and purchased, whilst also managing the business.

Rose: I have been working with Skinmedics since 2012 and have specifically trained in Cooltech, microdermabrasion, facial peels, laser hair removal and teeth whitening.

S+C: Can you comment on your journey into your current roles?

Julie: I completed a Diploma in beauty therapy in 1981 and was 92 | SPA+CLINIC

offered employment at the About Face Academy with Shirley Stricland, the then President of AABTH. I then ventured into teaching which led me to cosmeceuticals and I gained an interest in deep peels and medical treatments. This opened doors for me, and I performed peels for dermatologists for 15 years, during that time I bought my first VelaSmooth Body Contouring device and I fell in love with real results based technology, the VelaSmooth became just the beginning!

Rose: I am a late beauty bloomer! Before I ’found my calling’ I completed a full-time year at secretarial college, 15 years of banking, became a personal trainer, swim coach and life guard, and then I was introduced to this wonderful profession where I am lucky enough to not only learn new skills but gain such pleasure through helping people transform themselves with all our fantastic treatments. Helping people gain results I find very rewarding.

PROMOTION

S+C: Which technology based treatments are most successful for both your business and the client?

Julie: Definitely the Vanquish ME, a radio frequency, noninvasive fat reducing and skin tightening body contouring device. So far, we are the only clinic in NSW to offer this treatment.

The VelaShape III is very popular and gives great results. It’s a non-invasive radio frequency (RF) and infra-red cellulite treatment with skin tightening and fat reduction.

We also have a lot of demand for Cooltech. It’s fat reduction technology that freezes stubborn, hard to move fat. We offer full body contouring with it, for instance difficult spots such as chins, arms and calves. We find it is best used as a debulker of fat or spot reducing. We use it in conjuction with the Vanquish ME. We also rely heavily on the ETwo Sublative Sublime facial contouring device which gives great results in texture and tone.

S+C: Which treatments are your personal favourites to deliver?

S+C: Some recent statistics are very favourable for the future of body contouring services, what is your opinion?

Julie: Body contouring will be around for a long time.

The majority of our clientele are menopausal women who struggle with their weight. We are glad that we can help, when so many other things they have tried have failed them. With so much social media, bloggers, models and the like putting pressure on society to be perfect, it is hard when we have aesthetic body challenges but at Skinmedics we have found that we have the right devices and tools to really help people to have more confidence in the way they look and feel.

It’s very rewarding.

Rose Rutter and Julie Marsden

We also have a lot of demand for Cooltech.

It’s fat reduction technology that freezes stubborn, hard to move fat.

We offer full body contouring with it, for instance difficult spots such as chins, arms and calves

Julie: I think what sets Skinmedics apart from other clinics is that we really know what our devices can achieve and we get creative with them. My current favourite treatment is our new ‘Fire and Ice’ treatment’. We use a combination of Vanquish ME (RF) and Cooltech (freezing).

We have found that we achieve phenomenal results by combining the treatments. Some fat cells respond to heat and some to freezing and I feel we get the best results by combining them both.

Rose: Cooltech is definitely my favourite treatment in our clinic, purely because the results are so fantastic. Clients love the fact that it is usually a one-off treatment with no down time and no anaesthetics or scars. I love seeing how happy they are when they come back in for their after photos and can directly compare the results, it is very satisfying, especially as I know that the results are pretty well permanent as long as the client doesn’t get an addiction for cream buns of course.

S+C: You rely heavily on technology that can be quite expensive, how do you decide what tech to invest in?

Julie: Every device that we purchase is trialled for a period of time. It gives us a chance to see the results for ourselves and be fully confident before we go ahead and offer it to our precious clients. We are proud of our reputation for offering treatments and services that give great results. We simply don’t offer treatments that don’t work, hence we never advertise, we totally rely on referrals from happy clients, that is our proof right there!

S+C: Reflecting on your success, what advice would you give other clinic operators?

Rose: My advice would be to determine which services you are most passionate about delivering and learn them inside out. When you master what you do, you will find satisfaction in your work. I think it is better to be great at a couple of things rather than being ordinary at a lot of things.

SKINMEDICS.COM.AU COOLTECH.COM.AU

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SPOTLIGHT

TECH TALK

New devices to give your business a new competitive edge

Two For One W

e discussed on Page 64 the benefits of combining the use of two or more devices to get the best results for clients.

Ulfit offers two technologies in one device for face lifting and body contouring using two ground-breaking technologies: Micro Focused Ultrasound and Macro Focused Circular Ultrasound for skin laxity and body contouring treatments.

It can be used successfully on many problem areas of the face and body – it can successfully treat the forehead, eyebrows, periorbital area, cheeks, jowl line, double chin, neck, V-line forming of neck, dÊcolletage, love handles, abdomen, flanks and thighs.

Ulfit is a simple treatment with low downtime that rejuvenates and delivers visible results.

Face Lifting: Three different settings can target various layers of the skin (epidermis, 1.5mm; 3mm; SMAS, 4.5mm to provide targeted treatment and longer-lasting results, for treatment of wrinkles, fine lines or sagging skin on the face or neck. Because Ulfit Face Lifting targets various depths, even deep wrinkles can be improved using this treatment.

Body Contouring: The unique circular motion of the body cartridge covers large treatment areas efficiently and precisely to target the fat layer (13mm).

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With the exception of a few medical contraindications, Ulfit is appropriate for all patients with ageing concerns.

The device is equipped with rapid shot movement, making it highly precise and efficient in its treatment. Treatment times vary, depending on the area of treatment.

Treatment for the entire face and body can be delivered in approximately 45 minutes. Treatment to individual areas of the face or body can be delivered in as little as 15 minutes.

Some people notice an immediate result after treatment, while most begin to see improvements 8 weeks after the first treatment.

These results will continue to improve for up to 12 weeks.

Ulfit is specifically engineered with a system to minimise any discomfort during treatment.

This enables maximum ultrasound emission power levels to be delivered comfortably, ensuring the best results from the treatment.

ULTRAAESTHETICS.COM.AU

Fight For Natural Beauty Launched recently in Australia, Cellu M6 Alliance - from the makers of the legendary fat-reducing, cellulite-smoothing, bodyshaping French technology Endermologie - is a non-invasive mechanical skin stimulation technique that naturally reactivates cells’ metabolism.

It has two exclusive patents for the body and the face.

For more than 30 years, the body treatment head has been based on two rolls – first mechanised and then motorised from 2010.

It has now been improved on with the new Alliance treatment head, combining the power of the roll and the intensity of a flap.

This new Endermologie patent combines the best of its proprietary technologies for more intense and faster skin stimulation.

The Alliance Skin Identity sensor allows the device to adapt precisely to the skin “identity” of each client so the intensity of the treatment is optimised.

It claims to provide a triple action in a single treatment: elimination of resistant localised fat, smoothing of “orange peel” signs of cellulite and strengthening of the skin with stimulation of collagen, elastin and hyaluronic acid.

Endermologie’s trainer for Australia, Maria Veracruz, says that unlike other permanent fact reduction systems, Alliance stimulates lipolysis naturally through its manual stimulation of tissue.

The system also stimulates lymphatic drainage, which is a huge plus when fluid retention is a key factor in a person appearing and feeling out of shape. This is even more important when the body is working extra hard to flush out detritus generated by lipolysis [fat burning], as Endermologie/Alliance does.

LPG Alliance was launched to the Australian market with the compelling Fight For Natural Beauty campaign (a model from same at right).

FRANCEMEDICAL.COM.AU

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SPOTLIGHT

A Breath Of Fresh Air Celebrities like Madonna are hooked on oxygen facial treatments to give them an immediate youthful glow – very necessary when you’re regularly travelling and holding dozens of concerts around the world and cumulatively rejuvenates the skin.

The Linda Meredith Oxygen Therapy Application Machine has been adapted for cosmetic use to infuse the LM Oxygen Serum into the skin.

The air around us contains %75 nitrogen and 20.8% oxygen. Inside the oxygen machine is a specialised system called a sieve bed that absorbs the nitrogen and converts it into oxygen.

This allows the flow of 96% oxygen to be delivered at a rate of 5 litres per minute.

Linda Meredith has adapted the machine simply by attaching a serum applicator so that it can be used directly on the skin. Oxygen alone cannot be absorbed, but by applying a layer of vitamin and active ingredient-rich Oxygen Serum.

The two combine perfectly to create an immersive and relaxing treatment.

Internationally acclaimed celebrity facialist Linda Meredith has worked in the beauty industry for more than 40 years and

during this time has noticed a dramatic change in how our skin is evolving as a result of toxic chemicals in our food, water and the environment in which we exist overall.

The result of her research into this phenomenon is in an awardwinning skincare brand loved by a swag of loyal celebrities – think Gwyneth Paltrow, Madonna, Victoria Beckham – and royalty such as the stunning Queen Rania of Jordan.

The Linda Meredith arrived in Australia earlier this year, with natural Botox alternative V Tox among its most popular offerings.

LINDAMEREDITH.COM.AU

Multi-Tasking Marvel A multi-tasking, profit-making platform, ClinicalPRO ND Yag laser includes two wavelengths (1064nm and 1320nm), long and short pulse settings for predictable and effective treatments such as skin rejuvenation, hair removal for all skin and hair colours, as well as vascular and pigment lesion removal.

It is suitable for all skin types, offers stable and reliable outputs and contact cooling for comfort and outstanding clinical outcomes.

Ideal for skin rejuvenation, tightening and lifting, treatment of melasma and pigmented lesions, refinement of enlarged pores, treatment of acne and acne scars, leg veins and scars.

Clinical PRO is offering a 5% of investment value in skincare (100% profit) by investing in a Clinical Nd:YAG. The “naturaceutical” skincare range is formulated from natural sources advanced bio-technology methods, with pharmaceutical purity, quality and potency. It offers individualised solutions for acne, rosacea, pigmentation, dry and ageing skin conditions.

Epidermal growth factors and enzyme peels were introduced by ClinicalPRO in 1989, long before they became “the buzz”.

CLINICALPRO.COM.AU

96 | SPA+CLINIC

38 Automotive Drive Wangara WA 6065 Tel 08 9409 5433 1800 242 011 NSW VIC QLD WA SA Available at selected clinics and professionals Now available in NZ : enquiries@houseofcamille.co.nz

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CONCEALING

WHILE HEALING The crucial art of covering up telltale signs of facial rejuvenation treatments – makeup that won’t cause breakouts or breakdowns.

By Jenni Gilbert.

U

ntil results kick in, some facial rejuvenation procedures can leave the skin extremely vulnerable, to such factors as inflammation, infection and sun sensitivity.

All of these things can prolong healing times or compromise results. Indeed, if the damage caused is significant, a client may find their skin is worse off than before.

What they use on their face in the immediate aftermath of say, laser, peels, micro-needling or injectables, and in the days while the skin is healing, is crucial. Not just the skincare they use, but the makeup applied to cover telltale signs of treatments, like redness and bruising.

Although the ideal would be for clients to leave bare faced after procedures that have penetrated the skin’s surface, the reality is most people are too self-conscious to be seen “naked”, especially if they are resuming normal activities straight after.

Using the wrong kinds of camouflage products or applying them without scrupulous attention to hygiene can wreak havoc.

Therefore it’s important you recommend to clients cover-up formulations that are designed specifically for the purpose, 100 | SPA+CLINIC

and the dos and don’ts of provide their clients with the highest application. It could save standard of care. We need to empower them – and you – some very our patients/clients to unwelcome backlash. look after their safety, “After these types of comfort and to make treatments, the skin can sure they achieve the best appear red, and feel tight, possible outcome and longdry and sensitive, so it is term results.”

SKINO2.COM.AU best to use products with SPA+CLINIC talks to ingredients that are safely other experts whose brands formulated to be suitable offer concealing while for dry/ sensitive or posthealing – and making skin surgical skins,” says Gold look fabulous to boot: Coast cosmetic physician Dr Aaron Atia, co-founder WHEN IN DOUBT of Skin O2 skincare and – DON’T mineral makeup.

Shelly Petersen, national “Patients, where possible, training co-ordinator for do prefer to leave the clinic SkinO2 Mineral BB looking lightly `touched up’ Foundation and SPF 30+ Facial Babor, says that despite Tint Moisturising Cream the urge to cover up after rather than red-faced and treatments that disrupt the bruised,” he says. surface of the skin, there are some instances “Side effects after these types of where a client has to grin and iterallybare treatments can last for a couple of days it or risk very damaging consequences; so patients should be armed with the full something that you need to reinforce for knowledge on how to care for and protect their own protection. their skin during this period.

She cites micro-needling and more “All staff must be adequately trained invasive laser treatments and chemical and educated for a guarantee they can

Babor Age Id Mineral Powder

peels as prime examples of when to abide strictly by the manufacturer’s instructions as to what can be applied to the skin in the immediate aftermath, and perhaps longer while the skin heals and/or peels.

It may mean a client not being able to use any concealing product at all – or perhaps not even wash their face – for a day or three, so this is something a client needs to understand before undergoing the procedure.

“As far as other procedures - like microdermabrasion, AHA peels or more superficial laser treatments - are concerned, we would recommend our Age ID mineral powder foundation, which is an extension of our skincare,” says Shelly. “It has ingredients that are very calming, and so will help reduce redness and inflammation as well as providing superb coverage.”

BABOR.COM.AU

GO EASY ON THE APPLICATION “For a complete and even coverage of foundation to be applied in minimal time after a treatment, any of jane iredale foundations are suitable,” says jane iredale Australia Brand Expert and Educator Martina Williams.

“However Pure Pressed Base or Amazing Base mineral foundations are the go-to products for a quick posttreatment application.

“Unlike some other mineral brands that require a lot of effort with application, such as buffing into the skin, jane iredale minerals adhere effortlessly to the skin so you don’t have to be a skilled makeup artist to apply them.

“The technique is simple, but an essential part of well-applied make up is using the correct brush; each of our powders has a recommended tool.

“The application process is to pick up the minerals with your brush press onto the skin and brush in a downward motion.

“The need for excess amounts of product is unnecessary as a small amount of mineral powder is required for complete coverage. The best part is that it will feel as though you aren’t wearing anything.

“When it comes to concealing all of our concealers are safe to apply post-treatment. They are non-comedogenic and actually contain ingredients that help to calm and soothe erythema [redness] and help to accelerate the skin’s healing process.

“When choosing a concealer you must first determine what the main concern is: For dark circles or pigmentation, Circle Delete and Enlighten Concealers provide excellent full coverage with just minimal amount of product.

“For more oily or acne skin types, Disappear and Zap & Hide Concealers provide medium to full coverage with a matte finish along with soothing and antibacterial ingredients for such skin types.

“Active Light under-eye concealer and facial highlighter applies beautifully over the top of foundation; its formula refracts light for a soft-focus finish on the skin and provides a sheer to medium coverage for under-eye shadows. Active Light conceals while it brightens.

“Use the Camouflage Brush to apply any of the jane iredale concealers to the main part of the distraction, then take a natural fibred brush such as the Crease Brush to blend and feather the edges for a seamless finish.”

MARGIFOX.COM.AU

TO THE RESCUE Prepping the skin for the big cover-up is a vitally important step, using products that soothe and protect.

For instance, developed by plastic surgeons for post procedures, I RESCUE Post Treatment Recovery Balm from Image Skincare is a multi-functional restorative complex post-treatment recovery balm with organic I BEAUTY ingredients that support I Conceal Flawless Foundation regenerative processes of the skin after treatments such as laser resurfacing and chemical peels.

“It also helps to reduce the skins transepidermal water loss, discomfort, redness and discomfort, redness and irritation with plant-derived botanicals and antioxidants,” says Dawn Clifford, Senior Director of Education at Image Skincare.

“As soon as you apply this product to your skin after an advanced treatment you will immediately feel a soothing relief.”

Dawn further recommends I BEAUTY I Conceal Flawless Foundation for the camouflage factor.

It is an all-in-one illuminating, lightweight and water-resistant foundation that heals and conceals while contributing to a healthier complexion with every day.

The foundation has oxygenating properties to increase cellular respiration and wound healing and provides full sun protection, while nourishing the skin with soothing botanicals and anti-ageing plant stem cell extracts and peptides.

IMAGESKINCARE.COM.AU

BREATHE EASY

jane iredale amazing base and circle

Lycogel Breathable Camouflage was originally developed to be used by doctors immediately after most cosmetic procedures to camouflage the signs of their intervention and promote a quick and comfortable recovery.

But since then, the benefits of the unique formula have been found suitable for use as an everyday, skin-improving makeup.

A unique triple silica gel technology forms the unique “breathable” matrix contained in Lycogel’s colour corrective products. s pa a n d cl i n i c.co m.a u | 101

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It is combined with Live Yeast Cell Derivative (LYCD) to increase oxygen uptake to help more quickly eliminate redness, swelling, and irritation associated with post-procedural and problem or sensitive skin.

It rejuvenates and camouflage at the same time and provides physical SPF30 sun protection.

The product should be left on overnight after the first application to enhance recovery time.

Lycogel, distributed in Australia by Advanced Cosmeceuticals, is particularly Lycogel beneficial for those with Breathable sensitive or acneic skin who are Camouflage unable to tolerate traditional makeup.

It offers soothing and non-irritating relief while leaving the skin looking flawless.

It is safe to use immediately after fractional laser skin resurfacing, laser, skin peels, PDT and IPL, cosmetic surgery, tattoo removal and vascular treatments, cosmetic injections, chemical peels and micro-needling therapy.

her compact and loose mineral powders designed for sensitive skin are ideal also for healing skin as they are lightweight, non-comedogenic and contain no ingredients known to cause irritation.

“You can even apply them after a light peel or microdermabrasion,” Cher says. “They will not only cover the redness, but the titanium dioxide and zinc oxides are antiinflammatory, which can help to calm the irritation and allow skin to breathe.

“As well as offering SPF15+ sun protection, our mineral makeup is water resistant, perfect for women with active and outdoor lifestyles.

“Where possible we select certified organic, Australian produced ingredients.”

ALLURINGMINERALS.COM.AU Alluring Minerals loose and compact powders

ADVANCEDCOSMECEUTICALS. COM.AU

LIGHT RELIEF Cher Donald, founder of Australian mineral makeup brand Alluring Minerals, says

KEEP IT CLEAN Standard hygienic practices should always be scrupulously followed when applying makeup and/or concealer after a treatment that disrupts the surface of the skin. For instance, a client should: • Never share makeup or skincare applicators • Use their own products • Always keep post-surgical makeup and tools sanitary • Ideally use a disposable applicator, such as a cotton bud, to scoop produce from original containers • Place applicators on a sanitised tray or palette to work with rather than from the container so as to avoid cross contamination.

• Avoid touching their face with their fingers – use disposable gloves if possible • Avoid natural or home-made products without any clinically proven and safe antibacterial preservatives or clinical testing, as this can be very hazardous for post-surgical skin • Be just as scrupulous about makeup removal. For makeup like mineral powders, remove the top layer with a cotton ball and invest in a sanitising product consisting of 70 percent alcohol or greater for the above purpose – it helps remove bacteria and also keeps product looking new.

Eles compact and liquid mineral foundation

LIGHT FANTASTIC ELES Mineral Makeup is gentle on the skin and ideal for use after cosmetic surgery, chemical peels, laser treatments and waxing, or for individuals who suffer from problematic skin conditions such as acne and rosacea.

Micronised minerals protect the skin without irritation, while added natural ingredients such as vitamins A, C and E, gingko biloba, ginseng, aloe and chamomile enrich the skin and give antioxidant protection.

The minerals provide a chemical-free sunblock, naturally shielding the skin against damaging UV. Their light-reflective properties also make flaws and imperfections look less visible.

ELESCOSMETICS.COM

BLURRING THE LINES Now available to Australian aesthetics professionals, cult US skincare brand Murad is making waves with a suite of innovative new releases including the Invisiblur Perfecting Shield, THAT "blurs" imperfections such as enlarged pores.

It is gentle enough to be used on post-treatment skin and also helps "blur" post-treament redness as well as moisturise and offer SPF 30 protection.

It can be used under, or mixed with foundation but is also an excellent standalone anti-ageing and hydrating treatment, whose ingredients feature peptides from shiitake mushrooms, white barley and sunflower extracts.

MURAD.COM.AU

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Murad invisiblur

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Healthy Nails are

HAPPY NAILS!

With the damage poor application and removal of gels, shellacs and acrylics can wreak on nails, the health issue is more important than ever.

C

ompetition in the nail industry has never been more fierce, with new salons and nail bars popping up like mushrooms, many offering extraordinarily cheap deals for manicures, pedicures and other services, with high volume and fast turnover of clients.

This is a bonus, of course, for the cash- or time-strapped, or those simply looking for “the deal”.

But at what cost are clients getting a bargain? It may be fine when having regular manis and pedis, but when it comes to the use of colour gels and acrylics, the situation gets trickier, with the potential for causing damage to natural nails escalating.

We’re not saying that just because a service is fast and cheap that it will necessarily be inferior - after all, it’s eminently possible to get poor or adverse results when paying premium prices in “upmarket” venues.

“Unfortunately these days, too many nail technicians are not trained extensively, or at all,” says Kim Oliver, OPI educator.

“It means they generally don’t

understand the health and care of the natural nail. While the Australian industry has standards, there’s no one to monitor them.

And without a nail technician licensing system anyone can `do’ nails without qualifications.”

Kim says it’s seldom that the application of gels and acrylics is the source of damaged nails, “unless of course a drill has been used on the natural nails, thinning them out unnecessarily. And it only takes a little bump and the electric file has caused traumatic damage by cutting into the nail plate, sometimes drawing blood”.

She says the culprit causing the natural nail plate to break down is the removal process – especially when there is constant use of 100 percent acetone on the natural nail plate time and again.

“If removal of acrylics and gels are not handled with respect, layers and layers of the natural nail peel off, causing trauma to the nail plate,” she says.

“What I mean by `respect’ is that gel colours and acrylics should NEVER be peeled off or removed by slipping a tip or other item in between the natural nail and the acrylic or gel.

“Also, if artificial nails are applied and refilled in unsanitary conditions (for instance, dirty work space, dirty/ reused implements including files and buffers), this also can result in nail infections, nails separating from the nail bed and especially bacterial/ fungal nail infections.

It can take four months or more for a client’s damaged nails to recover - or they may not recover, depending on the damage.

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Purple Party

Poolside Chillin’ Vivid Vibes

JESSICACOSMETICS.COM.AU

Pinktastic

Silhouette

Flamingo Passion

“It can take four months or more for a client’s damaged nails to recover - or they may not recover, depending on the damage.”

Says Rose Bolam, educator for Jessica Cosmetics Australia: “By using the correct products and an individually customised regimen you can help any client achieve healthy beautiful natural nails. This proves to them that you are worth coming back to.

“Damage to the nail plate impedes regrowth. It can result in chronically thin, weak, soft, dry or flaky nails that lack lustre or colour, constantly split, crack or break and simply won’t grow. Nails NAKED can also be extremely sensitive and tender.

CONTOURS “As hair and skin differ from person to person, so do nails. Thus the same treatment cannot be right for everyone.

BARE protocol IT ALL “Jessica’s is a complete system that cultivates natural nails, bringing them back to health so they will grow long and strong.

TEASE Rose and her daughter Chantelle own a salon in Newcastle, NSW, Artfully Polished Beauty, where “we don’t just do `regular’ manicures anymore but Analyze, Cultivate, Customise and Prescribe for SIMPLY SEXY optimum results, especially for clients whose nails are damaged.

NUDE THRILLS EXPOSED “It might sound like a waste of time but it only takes two minutes. Otherwise, it’s a bit like a doctor prescribing medicine without a consultation!

“Too many salons focus mainly on the cosmetic look. If the nail foundation is unhealthy, polish or gel will not last and nails will keep deteriorating. This is a key factor in why many salons are not successful.”

Rose attributes the upsurge we are seeing in damaged, infected nails and cuticles (“Cutting cuticles is an absolute NO-NO,” she stresses. “By doing so you are removing the natural seal, which exposes clients to infections and hangnails”) to some key factors: • More “fly by night” nail bars and salons • Increased internet purchases of cheap imitation products • Internet self tuition • Low cost start-ups, attracting inexperienced or untrained nail technicians because they are cheaper “Salons that regard nail services as low profit tend to be lackadaisical about them; ergo, poor screening of nail technicians and will settle for anybody who can just do a paint.

“The nail industry has to be taken more seriously and the potential for poor outcomes recognised,” Rose says.

Peachy Kween

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ROAD TO REDEMPTION Our experts suggest you encourage your clients to: • Have weekly manicures, including regular use of a nail strengthener • Use reconditioning oils and creams at home on a daily basis, applied on the nail and around the cuticle area to help stimulate blood flow to the “matrix” or “mother” of the nail (the area between the cuticle and the first knuckle, where the cell growth area is).

• Include products (when applying gels, either at home or in-salon) that help the natural nail keep in good condition while the product is on. These products remove excess oils and moisture on the nail plate, bringing the nail back to a neutral PH balance of 5.5 and, most importantly, minimise any medications a person is putting into their system. This way gel products adhere to the natural nails without dehydrating, weakening or damaging them.

ONLY AVAILABLE IN GEL

7FREE - VEGAN FRIENDLY - CRUELTY FREE

JESSICA COSMETICS AUSTRALIA

1300 470 648

jessicacosmetics.com.au

admin@jessicacosmetics.com.au

CLASSIFIEDS

POSITIONS VACANT

2 Positions Available: Trainer and Business Development We're Hiring – Location Brisbane, Queensland. Africology is South Africa's leading spa and skincare company launching in Australia. We're a growing brand featured in luxury spas and hotels including Sir Richard Branson's Limited Edition spas and hotels.

Exciting Trainer Opportunity – We are seeking an experienced therapist trainer to train our new spa and selected salon and clinic partners. We expect that you will either be therapist trained, or a very experienced trainer. The hours are part time and flexible.

Business Development Representative – We are seeking an experienced individual to promote our brand to potential spa's and beauty salons. Part time and flexible.

Hourly rate + commission and expenses.

Please email expression of interest to hello@africology.com.au

Trainer Wanted Brisbane based RTO offering post-graduate courses in various Lasers and Clinical Therapies, is seeking experienced Dermal Therapist with TAE qualifications and Qld Laser Licenses, with or without a Nursing background, for a part-time Trainer's position. Must have at least 3 years experience in the Cosmetic and Aesthetics industry, Cosmetic injectables experience not necessary. Must possess: good computer skills, teaching confidence, honesty and reliability. Immediate start. Remuneration offered according to experience. Send application with Resume: ask@clinicalpro.com.au

BUSINESS FOR SALE Rare and unique opportunity. Do you have a passion for organic and natural aroma therapeutic solutions? Would you like to find out more about an opportunity to secure the distribution of a European, market leading and mature professional beauty and lifestyle range that has exceptionally high efficacy and respect? Are you a distributor with a natural beauty solution gap in your existing portfolio? Or an experienced professional within the aesthetics world ready to move into the exciting world of brand management and distribution? To discuss the opportunity, please contact Christophe on 0448 803377.

ADVERTISERS INDEX YOU CAN MAKE A DIFFERENCE TODAY Experienced beauticians, beauty advisors and hair stylists are invited to join the team of Look Good Feel Better volunteers to help women cope with the physical side-effects of cancer treatment.

This is your opportunity to use your skills and expertise to guide women through a two-hour workshop on skin care, make-up and headwear techniques.

To join the team of 1,500 beauty professionals who already volunteer with Look Good Feel Better visit: LGFB.ORG.AU or freecall 1800 650 960

AFRICOLOGY SKIN AND SPA CARE

39

LOOK GOOD FEEL BETTER

AHAVA SKIN AND SPA CARE

15

L’UNICO SKIN CARE

31

ANESI SKIN CARE BY INTERNATIONAL BEAUTY SUPPLIES

73

MEDIK8 SKIN SOLUTIONS

97

AUST’N SUSTAINABLE WELLNESS ACADEMY 43

MURAD SKIN CARE

18

AWE COSMECEUTICALS

41

OBSERV IMAGING SYSTEM

51

BABOR SKIN AND BODY CARE

52

OMVEDA AURVEDIC SKIN AND BODY CARE

63

BEAUTY EXPO SYDNEY

8

BEAUTY-FULL BLENDS

21

OPI / INTERNATIONAL BEAUTY SUPPLIES

BIG TV

98

PAYOT SKIN CARE

CHRISTINA COSMECEUTICAL

BY SKIN FACTORS

17

CLINICAL PROLASER WORKSHOPS

87

COOLSCULPT BY CRYOMED

92

DNA BY ADVANCED COSMECEUTICALS

23

EMBODY BEAUTY AND HEALTH EQUIPMENT

25

FIRM N FOLD SPA AND SALON EQUIPMENT

49

GINGER&ME SKIN CARE BY INSKIN

COVER/10

BACK COVER

PHYTOMER SKIN & SPA CARE PURE FIJI BY PROFESSIONAL BEAUTY SOLUTIONS SKEYNDOR TIMELESS SKIN CARE SPA+CLINIC SUBSCRIPTIONS

29 4 2 27 107

SPA VISION SPA AND WET AREA EQUIPMENT 57 THERAPISTS’ TOWEL

55 67

GEYSER SPA AND STEAM EQUIPMENT

59

ULFIT BY CRYOMED

HEALTH & BEAUTY PAYMENT SOLUTIONS

71

ULTRACEUTICALS ULTRACADEMY

68

61

USPA SKIN AND SPA CARE

44

INSKIN COSMEDICS SOLUTIONS JANE IREDALE MINERAL MAKEUP

103

VANESSA MEGAN ORGANIC SKIN CARE

36

JESSICA NAIL CARE SYSTEMS

105

WATERLILY SPA AND SKIN CARE

79

JETPEEL NO NEEDLE PRP

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LINDA MEREDITH CELEBRITY FACIALS

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YOUNGBLOOD BY PROFESSIONAL BEAUTY SOLUTIONS

6

SU B SC R I B E s c i t e h t s in ae

BUSINESS IS CHANGING TOO FAST NOT TO READ SPA+CLINIC

SPA+CLINIC aesthetics • medi • wellness

spaandclinic.com.au

Volume 70 Winter 2017

SPA+CLINIC aesthetics • medi • wellness

spaandclinic.com.au

Volume 69 Autumn 2017

Code Red For

ROSACEA

The Future is

MENTAL WELLNESS

PRACTISE THE WELLNESS YOU PREACH

Create a New

DOUBLE WHAMMY

ONCOLOGY AESTHETICS

Appearances Count:

FURNITURE AND DESIGN

PROFIT CENTRE

Device Combos Boost Results

END TO CONSTIPATED SKIN

BEAUTY EXPO SPECIAL Your guide to the biggest industry event of the year

HOW MILLENNIALS ARE CHANGING THE WAY WE (SHOULD) WORK

It just works

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©2017 OPI PRODUCTS INC.

Inspired by Facial Skin Care.

Perfected for Clients’ Hands and Feet.

Inspired by Facial Skin Care.

Perfected for Clients’ Hands and Feet.

Introducing the OPI ProSpa collection. Developed with renowned dermatologists, featuring a proprietary blend of cupuaçu butter & white tea extract plus peptides, to take skin and your salon’s business to the next level.

Elevate your services with techniques and tips at opi.com/prospa

Available from OPI Distributors Nationwide • 1800 358 999 • info@intbeauty.com.au • www.intbeauty.com.au