BEAUTY DIARY
a treatment without it and [incorporate it automatically] because I really believe it should be a part of every treatment a client has.” Following this, Madona chose a specific vitamin infusion therapy suited to my sensitive skin. Her aim, she says, was to strengthen my capillaries and the integrity of my skin. For some clients, ultrasound or sonophoresis is also incorporated. “We also performed a massage which includes lymphatic drainage as well as shiatsu pressure points, and focused on lifting and sculpting the contours of the face. It’s my favourite part… I feel as though I’m dancing when performing the massage!” Madona jests. Customised serums, moisturiser and sunscreen are applied to finish. While her expertise is hard to match, working with skin was not always on Madona’s agenda. She says on
the brands I knew I wanted to work with would not supply home salons at the time. I would consult clients and then recommend products based on their needs. I was able to truly provide an unbiased service because I didn’t have to ‘sell’ anything, per se. That was a defining moment and I knew that was how I wanted to operate once I opened my own business. The loyalty is to the clients and what is in their best interest,” Madona believes. On the subject of her business, Madona had expressed concern around taking on additional staff at the mercy of consistency. I later questioned whether she had given the idea further thought, to which she told me she’d “realised attitude and mindset far outweighs experience and when looking for team members, that will be a focus. Culture is everything in a workplace and it’s up to me to nurture and provide
reflection of her work in the hotel industry: “regardless of whether it’s a retail sale or a treatment, we are at the service of our clients.” It’s a motto she’s carried through to her work in various industries, all while raising three children and eventually opening her own treatment room at La Porte. “I’ve learnt from experience that the only thing people will remember is how you made them feel. That is always at the forefront of everything I do within Kaelon.” “I’ve learnt from experience that the only thing people will remember is how you made them feel. That is always at the forefront of everything I do within Kaelon.” Her greatest strength as an aesthetician is her honesty. She describes the ease with which she can recommend products to her clients (anything from a flash PCA Skin cosmeceutical serum to an accessible Paula’s Choice toner is worth a look in), and opts to base those recommendations on not only the nature of her clients’ skin, but on their personal wants and circumstances. “I was running a skin advisory program while working from home after my third child. I was not carrying any brands; a lot of
an environment that will have happy and confident team members, which will directly impact their performance.” Madona places her attention on practicing discipline, which is she says ultimately trumps a person’s motivation. “It has a flow on effect towards consistency, which then equals stability; and I think stability is really underrated. Be it the kids’ sleep routine, (which I always break because the least path of resistance is what seems easier at the time), or the regular social media posts I don’t always get around to publishing.” Despite the independent and self-assured nature she imparts, Madona reminds me that one should never be afraid to ask for help, whether seeking it from a professional or personal standpoint. “Outsource what you can without thinking you have failed because you haven’t been able to do everything; it’s physically impossible to. While very cliche, saying ‘no’ without justifying your decision when you need to is also the key to happiness, and I’m still working on that. We are forever students throughout this thing called life.”
PROFESSIONAL BEAUTY
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